Manager Production Support Resume Samples

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N Lowe

Noelia

Lowe

685 Roberts Extension

Dallas

+1 (555) 688 0447

685 Roberts Extension

Dallas

Phone

p +1 (555) 688 0447

Experience Experience

Houston, TX

Manager Production Support

Houston, TX

Rogahn-Treutel

Houston, TX

Manager Production Support

Establish and execute the forums to manage vendor and customers (i.e. line managers) on an ongoing basis
Lead, develop and motivate team members through sharing and exhibiting best practices, coaching, mentoring, performance management and development planning
Lead the support team’s activities, which primarily focus on the key ITIL process, such as incident management, problem management & service management
Manage and role model the support team’s incident response including proactive communication of progress and expectation management
Governance of, and collaboration with, managed service provider teams as it relates to the production environment
Actively review and analyse data to ensure quality and provide insights into the performance and capacity of our systems
Perform successful end to end BCM tests within the agreed timeframes in the BCM frameworks

Dallas, TX

Production Support Manager Senior

Dallas, TX

Stanton, Treutel and Balistreri

Dallas, TX

Production Support Manager Senior

Manages timely processing of daily production batch jobs running on multiple scheduling systems
Manages the timely processing of daily production batch jobs running on multiple scheduling systems
Manages production processing of all interfacing application products and services
Coordinates installation and testing of operating system hardware and software
Coordinates the installation and testing of operating system hardware and software
Makes personnel decisions including hires, promotions and disciplinary actions
Provides status reporting to management for assigned shift

present

New York, NY

Senior Manager, Digital Production Support

New York, NY

Roberts, Little and Padberg

present

New York, NY

Senior Manager, Digital Production Support

present

Creating and maintaining a process for open communication between product and IT teams
Ensuring governance standards are applied across all digital environments
Strong analytical thinking
Drive to provide leadership and direction for accomplishing goals and taking ownership from strategy to execution
Work closely with the product owners responsible for overseeing online product development and management for automated and non-automated buy and maintenance flows
Analyze production reports (outages, scheduled downtime, bugs, etc.) to determine causes of nonconformity with product specifications and/or operating production problems
Partner with IT teams to resolving technical and non-technology related issues impacting multiple teams/groups, escalating to management and managing the resolution

Education Education

Bachelor’s Degree in Marketing

California State University, Northridge

Bachelor’s Degree in Marketing

Skills Skills

Strong commercial and business acumen
Highly developed communication and influencing skills
ITIL certified
Experience in software development
Advanced skills with key mainframe technologies: COBOL, JCL, Easytrieve, CICS, IMS, Endevor, Remedy, ITIL, z/OS, OPC/A, Websphere MQ, DB2
Tertiary qualifications in computer science or related discipline
Significant experience in managing technologies, associated risks and working in partnership with external suppliers
Proven Technology leadership experience and exposure to a support area in a complex environment

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11 Manager Production Support resume templates

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VP-senior Production Support Manager Resume Examples & Samples

Day-to-day support of related outages
Enhance the current outage management procedures, emergency response procedures, recovery strategies, and automated notification tools
Provide release and deployment support to all ESA and non ESA platforms
Provide improvements to monitoring and RFB coverage, focusing on automation were appropriate

CIB Ops-quality & Production Support Manager Resume Examples & Samples

Support current and future commitments which require effort/work to be performed on the OFAC Global Strategy
Participate and establish meetings with the appropriate subject matter experts to review and understand specifics on requirements
Manage OFAC CSU Business Support and Quality Management team ensuring KPIs are met and Quality is a top priority in the processing of work
Develop staff and Identify opportunities for process improvements
Balance the needs and foster a relationship between the business and the support teams
Collaborate and support respective teams to ensure deliverables are met on a timely basis
Team work. Create a positive team environment
Management of Staff
Multi-tasking
Issue resolution
Organizational skills
Oral & written communication
Leadership
Strategic planning
Budget management
Ability to think globally
Proficient in Microsoft Office products, MS Project, and Visio
Compiling data, defining and documenting business requirements
Managing, organizing, and prioritizing multiple tasks and responsibilities

Equities Production Support Manager Resume Examples & Samples

Extensive interaction with the associated development teams and other support desks
Considerable involvement with customers to understand their problems and requirements
Coordinating incidents and communicating impact back to senior stake holders in business and technology
Ensuring that Operational standards are well understood and adhered to
Ensuring regular DR / BCP testing is managed
Contributing ideas and solutions towards improving team & business processes
Driving operational excellence and best practices across the teams
Achieving team performance based KPIs

Manager Production Support Credit Card Resume Examples & Samples

Effectively manage all production support related system interfaces to provide seamless support to customers, branches and operating units for credit card functions. This includes researching and making recommendations for technical parameter changes in the First Data Credit Card Platform systems as well as providing recommendations for technical parameter changes within Visa/MasterCard, Distributed Data Systems, ScotiaGlobe and other Bank related systems/applications. This accountability requires knowledge, in-depth research, extensive planning and careful mitigate of operational risks
Effectively manage production items for customer accounts, First Data card platform parameter configuration or various system interfaces to ensure production support responsibilities are discharged in a manner, which promotes professional service consistent with Scotia Service Standards and Procedures. Quickly analyse and determine the most critical items that need to be considered for effective decision making, synthesize complex problems and connect, what may appear to be unrelated issues or trends to resolve obstacles. Make judgement calls and take action inclusive of making appropriate resources available to effect timely restore of service levels. Ensure investigations commence immediately and fixes are developed, thoroughly tested and implemented within the shortest time frame possible
Effectively manage designated credit card production issues through all end to end stages by developing production supporting issue proposals, determining scope and stakeholder resource requirements and timelines for assigned tasks. Act as an integral stakeholder and key decision-maker during the initiation and development stage of each issue and assume direct accountability for problem resolution planning, analysis, design, implementation and closure
Effectively manage preparation of System Service Requests (SSR) or Card Platform Production enhancements/deliverables, by documenting requirements, managing resources, establishing priorities and ensuring commitments are met in line with agreed to schedules. Work closely and effectively with International Banking Systems or vendors, appropriate user groups and development staff, to secure consensus and co-operation in a timely manner. Liaise with appropriate country and product groups to identify policy, legislative and strategic changes which may affect system and operational changes
Effectively manage credit card production resources to ensure assigned workloads and procedural documentation are completed in line with agreed to schedules and maximum productivity is achieved. Lead the requirements of approved production releases to ensure high quality products are delivered on time to meet or exceed customer satisfaction. Lead the implementation of critical production applications ensuring user needs are fully understood, met or exceeded through system functionality, integrity and operating documentation. Anticipate how new changes may impact the Branch & Operating Units environment and link tasks across functions to minimize down time
Provide effective leadership that is aligned to the Bank’s core values; pro-actively foster team building focussed on meeting established objectives and organizational goals. Provide direct reports with the necessary guidance and opportunity to excel in their jobs. Encourage and recognize both individual and team achievements. Inspire staff to upgrade their skill sets to optimize our human talent and assets; monitor and record performance fairly and objectively
The ability to pro-actively coordinate and manage many high priority items concurrently. This requires the incumbent be adept at organizing personal efforts to cope with unscheduled demands, including travel outside Canada
Advanced computer skills are essential to the effective management of the workload of this position. Specifically, the incumbent must be conversant with Microsoft Office (Word, Excel, PowerPoint and Project) software packages

Data Quality Production Support Manager Resume Examples & Samples

Coordinate with Wholesale Credit Data Stewards to manage a master list of data quality rules specific to the delivery of wholesale credit that is fit for purpose for various supply chains
Create and maintain guidelines specific to creating effective data quality rules
Create and maintain data remediation processes specific to the type of defect and source of the data
Assist in defining data quality controls and metrics
Assist with the design and monitoring of data quality scorecards and dashboards
Support the root cause analysis process for identified data defects
Support the remediation process for identified data defects
Support compliance with Enterprise Data Management Standards specific to data controls and data quality

Global Production Support Manager Resume Examples & Samples

Experience managing support teams
Service orientated
Proven experience and knowledge of support processes, implementation
Experience working in a support/development role
Ability to communicate effectively
Knowledge of complex infrastructure
Experience working in a regulatory/compliance environment
Experience supporting reporting systems
Knowledge of Investment Banking

Systems & Production Support Manager Resume Examples & Samples

Responsible for managing a team including providing feedback and performance appraisals, scheduling, training, and staffing issue resolution
This manager will foster collaborative relationships with technology, operations and end users to identify, recommend, develop, implement and execute technology solutions and acceptance testing processes
Provide leadership, guidance, oversight and subject matter expertise to facilitate the process for the implementation of minor enhancements
Manage the life cycle of systems issues and problems through root cause analysis, to the completion of associated error resolution tasks of problems resulting from incidents in the production environment
Establish and oversee a training program for Legal systems; Design and develop training solutions to support instructor-led, self-directed or blended online training models as required
Establish a process for and manage the systems help desk
Provide leadership and direction in the management of all UAT activities
Orchestrate and drive the successful & timely completion of these activities to achieve the business goals, including the identification & resolution of risks and issues, which impact delivery
Coordinate and manage COB and production check outs for legal applications
Ensure Processes and Procedures are established and documented in relation to all System Administration activities for all legal systems
Responsible for understanding and interpreting technology documents such as BRD’s, MDD’s, TDD’s and release notes, assessing the impact on the system and end users and translating to actionable processes for implementation
Demonstrated leadership in an operations and/or project management role
5 years experience managing people
6-10 years experience working for a global organization in a technology related environment
BA degree in MIS or related computer field
Experience in delivering training solutions
Excellent communication skills (oral and written)
Flexible, adaptable, responsive, positive

Global Production Support Manager Resume Examples & Samples

Knowledge of the traded products or trading systems
To Managed a Global Production Support team (size 15+) - +7 years
Technical experience with SQL, Autosys, UNIX, Windows and Python
ITIL knowledge

Global KYC Risk Processes Production Support Manager Resume Examples & Samples

Build and maintain relationship and communication processes with internal customers, supported business sectors, as well as with the IT organization in support of the production support processes
Manage global teams to ensure that all change requests are reviewed for impact, logged and tracked through resolution, and that the appropriate approvals are obtained
Define, monitor, and recommend remediation of the overall data quality used in the case management tools
Manage global teams for communicating to users on system issues, maintenance and system status
Serve as Subject Matter Expert for Case Management Tool functionalities
Work with Senior Management as well as Technology and Business stakeholders to provide end to end application support and monitoring
Manage global teams to ensure that SLAs are completed on a timely basis
Manage global teams for ensuring that the Risk and Control Team are provided the necessary documentation related to changes and problem tickets as requested
Manage global teams for advising and escalating on any prolonged or major issues identified
Manage global teams to notify all business areas and managers of any system downtime or delays in reports or alerts and maintain appropriate tracking logs for these issues
Stays informed on and communicate recommendations for new policies and procedures to maintain efficiencies in system management
Manage global teams to ensure that all support team members adhere to change procedures
Manage global teams to develop and maintain appropriate support procedures and SLA that are compliant with guidelines
Manage global teams to ensure integrity of documentation of change request and problem tickets
Drive continuous improvement programs across all areas of responsibility
6-10 years related experience, production support management, IT support supervision, or project management role preferred
Know Your Customer/Name Screening experience a plus
Demonstrated ability to communicate effectively to different audiences
Demonstrated ability analyzing and assessing root cause of data quality issues, and recommending remediation
Must have the ability to work and supervise a team environment
Ability to communicate, educate and support a large user base
Adapts and works well with diverse individuals
Ability to maintain lasting business relationships
Motivates others to achieve performance goals
Strong user of Microsoft Office suite of products
Ability to multi-task & appropriately prioritize tasks
Ability to read and understand database schemas (Oracle, SQL Server, etc.)

Power Generation Production Support Sub-section Manager Resume Examples & Samples

Resource management of production support engineers, including but not limited to
O Increasing technical capability and resource capacity through training and hiring
Bachelor's degree from an accredited university or college
A minimum of 10 years of experience leading multi-disciplined engineering teams
Ability to document, plan, market and execute programs
Experience in engineering role within aerospace industry
Experience managing direct reports

Service Delivery Manager With Production Support Resume Examples & Samples

Over all 10+ Yrs. of strong Production Support and Delivery manager experience
Strong experience in Production support management, Portfolio management, Contract management and financial management
Good knowledge in ITIL and ITIL certification is a plus
Experience in providing support for 24/7 to desk support team from offshore with minimal presence at onsite
Knowledge in different technologies (Java/J2EE, ETL and Oracle fusion middleware) would be a huge plus
Responsible as a selivery manager for a number of development projects
Portfolio manager - This includes owning the overall delivery, customer relationship, business development, resourcing and portfolio financials (invoicing, pricing, forecasting, contracts etc)
Excellent written and verbal communication skills are must
Experience in Onsite / offshore model

Software Production Support Manager Resume Examples & Samples

Project Management and Leadership: Ensure that the team meets scope, quality, time, and budget targets. Accountable for project planning, execution, monitoring, risk management, and achievement of the targets set for the project. Accountable and responsible for the delivery of the scope within the agreed level of quality, timeframe, budget, and other agreed KPIs/SLAs. Display in-depth technical, hands-on knowledge of the operation systems, serve as a professional authority, and lead the team during crisis
People Management: Attract, develop, and retain talent to build and maintain an effective team. Encourage team work, motivate, inspire, and act with ethical standards. Responsible for recruitment, onboarding, performance management, compensation, development/training, growth of the team and team members, and overall employee care. Lead the team by example and serve as a role model
Quality: Predict risks (quality, timeline, and budget) regularly, and take necessary mitigation measures that lead to high-quality production, stable BAU, and predictable operations. Lead continuous improvement, root cause analysis, lesson learned, and prevention processes. Ensure that SLAs for key parameters are monitored and met
Effectiveness, Efficiency, and Excellence: Prioritize activities (self, team, external).Understand and implement reuse of best practices and follow up on them. Motivate the team to strive for excellence by setting and achieving ambitious but reasonable goals. Responsible for smooth/error-free operation using a range of tools
Change Management: Plan the implementation process to mitigate the impact of differences between the future and current state, and be part of the PRR committee. Support the execution of plans with related employees, managers, and business leaders, analyze failed CCs, and implement lessons learned. Serve as gatekeeper for all production changes, oversee scheduled changes in production/operation, and attend change control meetings. Ensure production readiness for new releases (part of the approval chain of the PRR committee).Own the monitoring (planning, requirements, analyzing, defining levels, and so on)
We are seeking a technical hands on leader who has had specific experience leading a production/development teams delivering software solutions (preferably experience in telecommunications market, but not required)
Someone who has preferably started their career in production support, or working in a shifted environment providing production support and understands what it takes to meet customer SLA’s
Has come from a technical background, development, release management, production development and support. Someone who can rally the troops and be technical and professional leader. We are not looking for someone who has just management projects. We want a leader of people, process, and production support in a fast paced environment

Manager IT Order Management Production Support Resume Examples & Samples

Manage the primary Order Management System and applications in a 24x7, high-availability environment
Lead issue escalation problem solving and remediation
Maintain up-to-date knowledge of technology, business processes and practices to continually improve applications and systems processes
Experience with regular software delivery cadence into a complex environment
Recruit and hire new associates. Provide supervision for direct reports including hired services contractors. Establish individual performance goals, review performance against goals and provide coaching for Associate development
Ensure department and team members are focused on the right priorities
Ensure all areas of responsibility are fully operational, maintaining stability, reliability, and sustainability
Experience with monitoring tools and the core understanding of preventative alerts and actions prior to production related impacts
Accountable to achieve exceptional service and support of all software applications and systems including root cause identification and solution recommendation
Ensure successful and timely delivery of all project components within area of responsibility following methodologies, standards and strategies
Responsible for working with our Application Development team, vendors and Release Management team to plan, implement, and test new releases into our production systems environment
Ownership of building working relationships with our business partners, development engineers and Problem Management teams for driving for resolution of complex issues
Manage the communications, escalations and expectations of the business as it pertains to system availability and application performance
Work with the technical leads and Application Development teams in controlling and maintaining the health of the applications
Provide management with analysis of current applications and systems processes and performance. Make recommendations to management on opportunities to apply systems technology to improve business process
Assist to oversee the delivery of special projects and small enhancements; assisting with planning, resourcing and execution as needed
Evolve existing support tools to automate repeatable support processes, streamline operations, expand customer services and facilitate reporting of support metrics. This includes evaluating and recommending new tools where appropriate
Schedule and balance resource priorities to ensure support coverage
Review statistics, validate or challenge the way things have always been done and identify areas for process and/or support tool improvements and efficiencies
Bachelor’s degree or 12 years relevant work experience
A minimum of 8 years of overall technical experience
Minimum 2 years of experience managing an application support group
IBM iSeries: RPG, Free, CL, CLLE, SQL and MQFree, CL, CLLE, SQL and MQ
Experience running a support organization for a medium to large size organization with revenue demand near $1 billion, or large
Experience with Order Management Systems or, large scale transactional applications
Familiarity with PCI, PII and Sox compliance
Experience with ticket tracking systems, preferably “Service Now”
Must have previous experience with running a support organization for a medium to large size corporation with revenue demand near $1 billion. Larger is preferred
Understanding of budget both capital and expense would be helpful but not required
Must have experience with the standard management functions such as hiring, conducting performance reviews, coaching and counseling staff
Must be willing to work the hours needed during critical production related issues. This may require assembling a SWAT team to address a particular problem during the day or after hours
Must be comfortable communicating to higher levels of management and be capable of articulating the current landscape or recommend suitable next steps during these issues
Must be committed to full ownership of their team with regards to designing and building a solid team that is working to implement the necessary safeguards, monitoring and overall stability of the application(s)
Understand true value of business initiatives, process and or strategies. Must work with the business to understand their process and identify critical areas of concerns
Must be comfortable being a change agent for the department with regards to cultural, processes and other critical production related items
Own overall domain (applications suite, systems environments, methods, processes, etc.) within area of responsibility including security, reliability, scalability and systems stability

Manager of N-tier Production Support Resume Examples & Samples

Develop, communicate and drive application delivery for N-Tier Enterprise applications in Membership, Medicare and web services to include implementation of new systems into stabilized support model
Institutionalize application service provider (ASP) support models
Lead various teams of technicians to perform design reviews on project deliverables, post-implementation reviews, root cause analysis, and mitigation solution for production problems
Work with application development to ensure appropriate turn over and support is in place as projects move to production
Act as a liaison with business partners across multiple business units as well as IT counterparts inside and outside Membership IT. Manage relationships with managers from the business, suppliers, and IT
Build a strong partnership with the business to ensure delivery of systems which meet business needs and direction. Work with business units to understand business needs and arrange appropriate resources to support applications
Accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from suppliers
Working collaboratively with the Director, providing strategic insight into future product direction and identify team capabilities necessary to support product direction
Directly accountable for managing core budget and track spending against established budget
Establishing monitoring and high availability of complex interfaces including, MQ series, information brokers, database triggers, and error management
Drive production support of our SOA services by leading team to participate in code reviews of Java and SQL code, designing and writing services, cross-training to build and write services when/as applicable, providing overall direction for incident resolution with root cause analysis and prevention plan delivery
Provide support for highly complex technical application which would include: UNIX, Lines, CITRIX, MQ Series, Information brokers like WAS, Oracle, data replication – Goldengate
Support of JAVA, PL/SQL applications
BA/BS degree in related field and/or 4 years of equivalent work experience
A minimum of 5 years of progressively responsible management experience in following areas: planning, budget/financial management and staffing
A minimum of 5 years of related IT experience including IT Project Management
Advanced knowledge of own area of functional responsibility and working knowledge of other IT functions

L Production Support Manager Resume Examples & Samples

8+ years of relevant IT experience (Production Support, SDLC- Waterfall / Agile) out of which 5 years preferably in financial services industry
Candidate must have experience working as L2 Application Support Manager
Strong People Management Skills. Candidate will be responsible for Mid Year and Year End Reviews, Development Plans, etc
Able to Support users on complex technical issues, data issues, problems related to supported app
Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement
Must be a self-starter, motivated, innovative and capable of providing technical solutions
Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases
Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals across Global Locations
Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
Hands-on experience in Incident and problem management
Understanding in depth the business processes supported by the system

Production Support Data Manager Resume Examples & Samples

Developing and supporting batch processes and databases used for Relative Value analysis
Work on Regulatory and Governance based projects across a range of the asset classes
Performing data analysis and producing regular reports
BSc / MSc Degree in Engineering, Computer Science or related degree
Experience of data analysis and producing reports
Experience of working in a support role
Experience of dealing with Market Data would be an advantage
Knowledge of scripting using Perl, Python and VBA would be an advantage
Knowledge of Sybase/Oracle/Mongo databases would be an advantage
Knowledge of writing stored procedures and understanding of SQL would be an advantage

Project Delivery & Production Support Senior Manager Resume Examples & Samples

Decide to resolve or escalate challenges/ issues through the proper channels as per Letter of Authority
University degree/college diploma or equivalent work experience
7 to 10 years of related experience
4 to 6 years of management experience

Production Support Senior Manager Tech Resume Examples & Samples

10+ years experience working in a production support environment, background of hands-on application support (not necessarily in a recent role)
Knowledge/experience of problem management tools
Desirable Experience using ticketing software
Desirable Experience of 1st & 2nd Line support of trading applications from a face to face perspective
History of responsibilities for both very transactional hands-on support work, in addition to strategic project initiatives
Desirable Experience of working on a trade floor support environment, preferably of the asset class being supported
A solid understand of finance in general, preferably of the asset class being supported
Knowledge of Markets, Prime Brokerage and/or Securities Lending will be an advantage
The successful candidate will be required to communicate with disparate technology and business groups in other countries/regions/time-zones on a regular basis, therefore excellent communication skills and cultural awareness are essential
Strong analytical skills & attention to detail SQL
3+ years experience Windows / Linux OS
Strong knowledge of Microsoft based operating systems
Experience using/troubleshooting Office with emphasis on Word, Excel and PowerPoint Other Applications/Technologies
Desirable Knowledge / working experience of ITRS Active Console
Desirable Knowledge / working experience of Autosys
Desirable Knowledge of message oriented middleware (eg Tibco EMS)

DBA & Production Support Manager Resume Examples & Samples

Responsible for ensuring the 24x7 availability, reliability and performance of all database & scheduling based applications and systems and contribute to the technical deliverables tasked to the team. Successfully operate within agreed Service Level Agreements
Lead a team of technical staff. Build successful working relationships within the team; with internal clients and external partners
Liaise with Program Office to resource Capita’s various projects and participate in planning projects including task prioritization and management
Participate in Business Continuity Planning (Disaster Recovery) program ensuring BCP procedures are updated, implemented and tested annually
Work with internal and external auditors to ensure compliance within industry regulations
Prepare and deliver regular operational service reports
Develop improvement strategies and plans and anticipate future trends
Manage external third party vendor relationships in relation to the database and scheduling environment
Key Competencies Essential (E) Important (I) Not Applicable (N/A)
Inspiring, supporting and developing others to achieve outstanding levels of performance
Delivery of business objectives through effective setting of personal and teams’ goals
Co-operating with and respecting colleagues to exceed the sum of individual performance
The ability to listen, express and articulate information effectively
Contribution to the Business through awareness of Group services, the Business Unit’s purpose and its market place; and identification of new opportunities
Creating the best possible experience for CLPSI clients and their customers
Constantly seeking to improve the way business is done through analysis, creativity, problem solving and change initiatives, particularly in the information technology area
Getting the job done in an efficient way through effective time, task and financial management
Degree in Computer Science or equivalent qualification
7+ years DBA & Unix experience, preferably in an OLTP user environment
5+ years Scheduling & Report Experience
5+ years IT management experience within an infrastructure or similar environment
Extensive technical experience in keys areas of responsibility in delivering database and scheduling services
To ensure at all times that the principles of Treating the Customer Fairly (TCF) are applied to customers
Is seen as a positive influence by other team members who they feel comfortable learning from
Proactively assists the management team in keeping the environment stable and healthy
Adds perspective to decisions and planning
Accurately prioritizes issues, concerns and activities. Sets clear deliverables and timelines and meets them
Is accountable and responsible for environment they support
Ability to display sound judgment in decision making
High level of service delivery and customer focused

Senior Manager Production Support Resume Examples & Samples

1) Identify, document and drive automation opportunities to improve productivity
2) Manage projects whithin the area
3) Manage and supervise staff by setting performance objectives, monitoring and providing feedback on performance, provide counseling, coaching and arranging for formal training
4) Ensure audit controls are followed and establish new once as required. Ensure best practices and procedures that are developed are shred globally
5) Establish, maintain and report monthly, batch processing metric's to support our ongoing improvements in both Canadian and International areas. Provide support and guidence to the 12 hour shift teams for special processing activities and follw up on outstanding issues ensuring closure

Gfts Production Support Manager Resume Examples & Samples

Provides sound understanding of apps support concepts and principles and a basic knowledge of concepts and principles in other technology areas to identify and define necessary system enhancements; analyses existing system logic; identifies problems; and recommends and implements solutions
Formulates and defines scope and objectives for complex application enhancements and problem resolution through in-depth analysis and evaluation of applicable processes, systems and industry standards; documents requirements
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas
Engages in post-implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues; communicates impact
Demonstrates understanding of main system flows
Ensures essential procedures are followed and helps to define operating standards and processes
Applies comprehensive understanding of how multiple areas collectively integrate within apps support to contribute towards achieving business objectives
Acts as advisor or coach to new or lower level analysts
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
Complete additionally any other tasks in connection with the role but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head
Advanced level experience in an Apps Support role
Experience with interacting with management on a regular basis
Track record of driving cooperation in multi-country environment would be an advantage
10+ years of experience in a financial and/or regulatory environment
Knowledge of Citi products, functions, data requirements, operations and technology solutions e.g. GENESIS, RegInsight, Rules Harmony
Demonstrated history of seeing the big picture, driving change and managing for results
Excellent leadership and client management
Strong people management skills, team building, delegation, mentoring and ability to co-ordinate and manage remote and off-site teams
Team player and in achieving goals
Strong analytic skills and ability to manage multiple activities
Excellent communication and internal customer management skills
Excellent facilitation skills with the ability to negotiate and resolve issues
Formal Business Analysis and/or Project Management qualifications preferable, e.g. PMI-PBA, PMP, Prince2

FX & International Services Production Support Manager Resume Examples & Samples

Bachelor's degree, or equivalent work experience
Eight to ten years of operations experience in the financial services industry
Four or more years of supervisory/management experience
Considerable knowledge of operation functions, systems, and policies for International Trade Financial Services and Foreign Exchange
Knowledge of Global Payments / SWIFT, Foreign Exchange, Multicurrency DDA Accounts
Strong resource management and capacity planning
Strong knowledge of swift messaging including payments, inquiry and confirmation messages
Strong knowledge of International Products- Foreign Exchange, multi-currency payment, interest rate cross currency swaps
Knowledge of International Payments via Foreign Banks
Knowledge of Trade Finance Accounting Principals
Knowledge of Trade Finance FATCA guidelines
Experience with Microsoft software
Excellent organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal, verbal and written communication skills
Thorough knowledge of banking operations and human resources

VP, Technology Production Support Manager Resume Examples & Samples

Work in partnership with business, operations and technology global teams and platform owners to assure production stability; provide world class support service to a geographically diverse user base
Manage Robotics Process Automation Support teams (Robotics process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems)
Strong process awareness and ability to manage incidents, problems and customer escalations where necessary
Ensure all issues are tracked and work closely with ISG Development/OPS/BA managers to prioritize resolution
Develop expertise in the relationships between Clients and external to ISG technology teams
Collate customer feedback and experience and translate them into new initiatives over process and system optimization
Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements if any
Develop in-depth knowledge of the fundamentals of the Reference Data Solutions and Markets businesses
Communicate complex technical and functional issues to business users in a language they understand
7+ years of experience
Enterprise software development experience using Java and or distributed platforms (MF is a plus)
Understands criticality and concepts of information security
Experience and/or knowledge of Markets Reference Data will be an asset
Experience in managing and liaising with large Vendor organizations
Clear understanding of trading concepts and trade lifecycle
Demonstrated ability to learn new business concepts quickly
Demonstrated ability to efficiently problem solve in time critical scenarios
Previous experience/ knowledge of supporting Markets business preferred, but not essential
Understanding of client server architecture
Experience in data analysis and MIS reporting
Ability to work at strategic and tactical operational levels
Ability to work closely with regional counterparts
Ability to think clearly, analyze and resolve problems proactively
Ability to promote positive work relationship
BS/BA or work experience equivalent

Production Support Manager Senior Resume Examples & Samples

Leads and develops the Production Support Supervisors and/or technical support personnel to ensure career growth and achievement of organizational goals, including interim and annual performance reviews
Makes personnel decisions, including hires, promotions, and disciplinary actions
Manages production processing of all interfacing application products and services
Trains department staff to handle issues that arise and how to resolve them
Knowledge of company software products
Strong technical understanding of data processing, both mainframe and open systems
Knowledge of banking applications and their interdependencies
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

Senior Manager, Digital Production Support Resume Examples & Samples

The Senior Manager, Production Support will manage a team, leading the operations and production support of the digital commerce environments
Working with required groups to proactively monitor commerce environments for all issues/failures
Analyze production reports (outages, scheduled downtime, bugs, etc.) to determine causes of nonconformity with product specifications and/or operating production problems
Regular testing of systems and buy flows to proactively identify issues
Proactively managing and escalating major risks, bugs/defects, and dependencies impacting multiple teams/groups
Partner with IT teams to resolving technical and non-technology related issues impacting multiple teams/groups, escalating to management and managing the resolution
NPS lead for the team to ensure identification of pain points, continuous improvement, prioritization of NPS activities
Communication of environment reporting of progress, status, metrics and KPIs to required stakeholders (all levels)
Conduct lessons learned session in retrospective with involved teams to improve future processes
Creating and maintaining a process for open communication between product and IT teams
Ensuring governance standards are applied across all digital environments
Recommendation of solutions to leadership team based on understanding of business and technical issues
Develop, implement and maintain operations processes to maximize revenue, and commerce transactions
Strategize, manage and deliver continuous improvements to increase revenue, improve NPS
Work closely with the product owners responsible for overseeing online product development and management for automated and non-automated buy and maintenance flows
Required to work off-hours and weekends for on-call support – when needed
Bachelor's degree in Marketing, Communications or equivalent
8-10+ years of relevant online/digital experience in a fast paced environment with telecom industry experience
Experienced in managing team of direct reports
Strong communication (written and oral) skills, and negotiation skills
Advanced knowledge of IT principals/structure/processes
Keen understanding of the digital ecosystems and customer needs
Project management and organizational skills
Strong analytical thinking
Drive to provide leadership and direction for accomplishing goals and taking ownership from strategy to execution
Highly motivated individual with a passion for positive change
Excellent problem solving and decision making skills

Manager Production Support Ffip Resume Examples & Samples

Drive for Results by coordinating the assignment of tasks to support deviation investigations (change control initiation/ownership, CAPA ownership, Audit Observation response) and support on-time closure of each item to meet the site performance metrics and product release requirements
Identification and facilitation of interdepartmental process improvements
Utilize advanced root cause analysis techniques during deviation investigational process
Collaborate cross functionally, to develop and implement changes, by participating in project teams to facilitate deviation reduction and continuous improvement
Communicate across multiple groups and levels to obtain consensus in order to facilitate deviation closure
Manage multiple priorities either independently or part of a team in order to meet key deadlines and communicate issues and progress across all levels of organization
Accurately communicate (both written and verbal) progress and updates across multiple levels of the organization and regulatory agencies
Identify opportunities for deviation reduction initiatives within the factory
Serve as an escalation point and make decisions to resolve issues
Responsible for critical deviation investigation and closure
Serve as a subject matter expert on systems required to complete thorough investigations, changes, and improvements. Responsible for defending deviation investigation write ups during internal and external audits, including investigations written by other investigators
Responsible for closing deviation investigations and ensuring on-time closure, above the minimum weekly requirement for the team
Provide training and mentoring for all systems related to FFIP deviations
Bachelor Level degree and 2-4 years’ experience that includes
Excellent Communication and interpersonal Skills
The ability to work on cross functional project teams
Demonstrated ability to meet/exceed timelines/deliverables
Continuous improvement techniques and problem solving and analytical skills
Ability to negotiate/Influence
Organized and detail oriented

Technical Project & Production Support Manager Resume Examples & Samples

5+ years of IT Project Management, Development Team Management and/or Application Portfolio Management
5 + years in a manager role
Proven track record managing large, complex software development/integration projects in both host and distributed environments
Demonstrated knowledge of the latest technology innovations and their applicability to business operations
Strong program, project management, and leadership skills
IT Effectiveness: application sourcing, technology strategy and planning
Excellent communications skills, both verbal and written including outstanding presentation skills

Swift Production Support Manager Resume Examples & Samples

At least 1 year experience with major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications
At least 6 years experience with developing and implementing applications
Application delivery process
IT service management (ITSM)
IT project management
IT systems management
Information management
Application development tools
Implementation
Supporting SWIFTAlliance application suite a plus. (SWIFTAlliance Access, SWIFTAlliance Gateway, etc.)
IT environment

Global Mfg Apps Production Support Manager Resume Examples & Samples

Understand the business' capability requirements and business demands, while ensuring the IT Strategy is utilized to achieve those goals
Improve the quality, efficiency and security of IT solution delivery of MES across the globe
Support assembly line integrations across all business units, while focusing on critical to quality process improvements and data collection
Work in partnership with the business to ensure IT standards are adhered to, while participating in the business appropriate governance processes to ensure that IT investments are prioritized and aligned with the IT strategy
Drive delivery of new technology initiatives
Collaborate with technical-, service- and business relationship managers to ensure project plans, resource allocation, budgets, issues and communication and implementation plans are developed and communicated
Manage and resolve escalated issues through communication to the appropriate stakeholders
Work with all appropriate stakeholders to establish a process for identifying and resolving security risk on the shop floor
Lead a global team of IT professionals, who provide architectural and operational support for manufacturing execution systems

Production Support Manager / Ecm-filenet App Resume Examples & Samples

Manage incidents, problems, changes, and configurations pertaining to the NA Work View ECM platform built on FileNet, AIX, WAS, DB2 etc.,
Partner closely with Program IT teams and vendors to implement new capabilities/break fixes
Manage production support of Work View in a 24X7, high-availability environment
Maintain up-to-date knowledge of technology, business processes and practices to continually improve application response time and systems processes
Lead all areas of application support responsibility and ensure they are fully operational, maintaining stability, reliability, and sustainability
Responsible for working with the IT teams, Vendor IT Teams, and GDC team to plan, implement, and test new changes into our production systems environment
Ensure successful and timely delivery of solutions for production issues within area of responsibility following methodologies, standards, and strategies
Manage and lead issue escalation problem solving and remediation from start to resolution
Perform other duties and/or special Program/Project tasks assigned
Proven Technical Leadership
Bachelor's degree with preferably computer science background
10 years of IT experience. At least 5 years in managing support for large ECM system based on FileNet technologies with strong infrastructure background
Makes sound decisions, motivates and engages
Builds and executes realistic plans to resolve chronic production problems
Shows drive, initiative, and adaptability
A passion for collaborating across Business and Technology Environments
Must have the ability to manage multiple tasks, establish priorities, meet deadlines and concentrate on detailed information in a fast-paced, demanding work environment
Able to build and maintain credibility
Track record of bringing team together with divergent goals and priorities
Keen interest in emerging technologies and how it can be leveraged to resolve the issues
Ability to manage and negotiate with external parties and suppliers
Good organizer, time manager, people manager and motivator
Able to work under pressure to meet tight deadlines
Able to lead by example
Flexible - able to meet changing requirements and priorities
Able to manage conflict effectively

Global Unix Production Support Manager Resume Examples & Samples

Bachelor's degree in computer science or related field from an accredited college/University or equivalent combination of education, professional training and experience
10+ years’ experience in a technical infrastructure operational role
5+ years’ experience in a team management role
Subject matter expert in UNIX/Linux technologies
Excellent communication skill required, both written and verbal including, reporting, presentations and formal technical assessments
Excellent interpersonal skills and a genuine desire to help resolve technical issues with a sense of urgency
Demonstrated understanding of ITIL principles
Proven ability of process development and good understanding of service delivery principles
Demonstrated ability to succeed in a large global company with a complex IT environment

Ib Production Support Manager Resume Examples & Samples

50%- Production Support Management
25%- COTS or Application Development
25%- Project Management
5+ years of experience managing applications in a Distribution or Logistics environment preferred
5+ years of experience leading projects using Agile and/or waterfall hybrid development methodologies
3+ years of development experience on the .NET platform (C#, ASP.NET, WinForms, WPF, WCF, WF)
3+ years of SQL Server experience

Manager Production Support Resume Examples & Samples

Monitor the availability of the systems and applications according to agreed Service Level Agreements (SLA) with the business on a 24x7 basis through structured change control and testing of the systems and applications
Monitoring of key systems and applications and ensure that they are fully integrated into the central management environment
Manage the analysis of problems to resolution as per the agreed SLA's with the
Business e.g. Severity 1, Severity 2, Severity 3, Severity 4 & Severity 5 problems with systems and action as per the Service Delivery escalation procedure to all relevant stakeholders
Plan, co-ordinate, configure, install and integrate software components on the applicable applications according to approved processes to support the stability within the relevant system
Manage and translate business requirements into applications specific implementations to provide services required to support the Absa business processes e.g. support with the design through to implementation of product applications as per business requirement to delivery product to customer
Maintain Information Technology (IT) assets under the departments control with a centralised Configuration Control System
Manage the compilation and execution of all Business Continuity Management (BCM) plans, to support business requirements and to address the availability of staffing and work areas for the applications in the Production Support area
Perform successful end to end BCM tests within the agreed timeframes in the BCM frameworks
Provide skilled staff to execute BCM and disaster recovery (DR) plans and procedures e.g. support with application testing
Establish and execute the forums to manage vendor and customers (i.e. line managers) on an ongoing basis
Manage the adherence to industry standards and best practices e.g. Information Technology Infrastructure Library (ITIL) and Control Objectives for Information and related Technology (COBIT)
Oversee the activities of the application team to ensure effective delivery of application support

Capital Markets Production Support Manager Resume Examples & Samples

Knowledge of Java
Knowledge of Source Control Management systems
Knowledge of Market Data Providers and Market Data distribution infrastructure (Reuters, Bloomberg etc)
Knowledge of Bloomberg TOMS, Object Charlie, Calypso, MarketAxess Liquidity Bridge
Exposure to Application Servers such as Websphere or Weblogic
Exposure to Application and Transaction Monitoring tools

Test Engineering Manager, Production Support Resume Examples & Samples

Lead a functional group of 10 to 20 technicians /test engineering including performance management, career development, training, staffing, and merit planning
Provide project and technical oversight for test activities performed by the group
Develop test processes and manage overall test cost and schedule performance
Responsible for STE maintenance
Technical proposal and labor estimates preparation related to production test
Bachelor’s degree in Electrical Engineering or similar Engineering or Technical degree
Strong understanding of Digital/RF products
Knowledge of LabVIEW and Test Stand
Strong knowledge of automated test equipment
Experience in composing process documentation, i.e. test procedures, technical operation manual and ability to train others in these areas
Ability to evaluate tool and equipment selection, optimizing performance, cost and safety
U.S. citizenship with the ability to obtain and maintain a Department of Defense (DoD) Secret clearance or higher
Digital/RF Engineering experience including responsibility as an integrated product team or technical lead

Regional Manager Production Support Resume Examples & Samples

Strong managerial skills
Previous supervisory experience and knowledge of AA budgeting, policies, and procedures desired
Familiarity with functional area
Strong interpersonal, communication and PC skills
Ability to manage management, non-management and contract labor work groups
Ability to concurrently handle multiple responsibilities
Must be able to read, write, fluently speak, and understand the English language
When applicable, may be required to work rotating shifts, nights and weekends
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must pass a background reference check and criminal fingerprint check

Test Engineering Manager, Production Support Resume Examples & Samples

Evaluate staffing needs and hiring
Bachelor’s degree in Electrical Engineering, similar Engineering or Technical degree
Knowledge of LabVIEW, CVI and Test Stand
Must be able to support working (3) 12-hour days (Fri-Sun) each week

Assistant Manager, Production Support Resume Examples & Samples

Member of the Production Support Team, which is responsible for the management of juvenile products specifications throughout the full life-cycle of those products
Excellent attention to detail, organization and problem-solving skills
Ability to manage multiple tasks, priorities and deadlines
Excellent communication skills (both verbal and written)
Ability to learn quickly and to work in a fast paced environment
Ability to understand decisions impact on other areas of the business
Previous experience with database software preferred: FlexPLM; Windchill; Microsoft Office (Word, Excel, PowerPoint)
3+ years related experience – project management and/or product marketing
2+ years related experience – fashion/color management
Associate’s or Bachelor’s Degree preferred

Production Support Manager, Director Resume Examples & Samples

60% STAFF MANAGEMENT - Directly manages a staff of production support and Business analysts, including interviewing, hiring, termination, coaching and counseling in accordance with Bank guidelines. Evaluates employee performance, prepares appraisals in a timely manner, conducts evaluation and counseling sessions, and conducts interviews with potential candidates, recommending new hires or terminating staff members as needed. Works with immediate group to determine education and training needs. Provides information on programs available to help meet those needs. May be required to assist in the evaluation and selection of vendor training and education programs. Ensures that staff fully comprehend assignments and have the proper resources to accomplish them. Effectively delegates assignments and responsibilities to the appropriate individuals. Anticipates needs at a detailed level and organizes and plans accordingly. Monitors progress against plan and takes appropriate action. Builds and maintains effective user relationships and manages their expectations
25% PRODUCTION/APPLICATION SUPPORT - Supervise Analysts who are identifying, researching and resolving production problems including. Provides reports and statistics on problem resolution. Monitors, reports on and recommends improvements to the production environment. Keeps procedure documentation up-to-date. Acts as the primary liaison with ITG Mortgage Technology Support team. Supervise Analysts who are responding to questions and ad hoc query requests from business users and internal support areas as well as internal and external audit teams. Supervises analysts assisting users with application questions; responds to phone calls, emails and instant messages. Conducts or recommends user training as required to assist users in understanding Mortgage applications. Recommends automation of repetitive tasks and requests, etc. Ensures daily, monthly, quarterly and yearly processing are completed for various applications in production and test environments. Works with and directs staff to work with SysTech Developer and Analyst teams to support development and Quality Assurance projects and environments
25% CONTROL ENVIRONMENT - Reviews change requests and completed work to ensure that programs adhere to corporate policies, practices and programming quality standards. Implements programs into the production environment and monitors program performance. Enforces segregation of duties between development and production environments. Updates process documentation to improve controls as necessary. Demonstrates knowledge of and is sensitive to the current regulatory environment; adheres to the Bank's Risk Vision, risk management policies and programs; recognizes and proactively addresses risk (including but not limited to those associated with Bank Secrecy Act, anti-money laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy); identifies and appropriately manages risks

Global L Production Support Manager Resume Examples & Samples

Supervises daily activities of production control and computer personnel to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community
Ensures accuracy and timeliness of all batch processing and report distribution and batch job documentation prior to implementation into production
Develops and maintains service-level agreements with user departments and business units. Participates in project work to support business initiatives, as needed
Ensures accuracy of all information entered into the production scheduling systems and the distribution database; ensures accuracy and timeliness of information entered into the problem management system
Responsible for creating/ maintaining performance plans for the team and mentoring team members for growth
Production support management is responsible for ensuring the availability of all our monitoring tools, problem resolution to customer satisfaction and senior leader escalation when needed
Bachelor’s degree or specialized training / equivalent work experience
Minimum six years of relevant development/Support life cycle experience in systems and applications management including systems/application design and development
Java/J2EE, IBM Web Sphere Application Server, Hibernate, Spring Framework, GWT, GXT Eclipse IDE, Oracle, Golden Gate, XML/web services SOAP and Unix Shell scripting
Strong relationship building skills
Experience adapting quickly to changing priorities
Experience working in a compliance environment that requires quick action and escalation to production events
Skilled at tracking and measuring productivity
Detailed-oriented with the ability to drive complicated tasks through to completion with a quality focus
Demonstrated ability to coach and mentor team members
Understanding/ background in KYC/Compliance Applications
Experience in Web services and service oriented environment
Very Strong in terms of refactoring, best coding practices and code organization
Good working knowledge of Oracle database and Golden Gate
Working knowledge of Maven build process, Cruise Control and version control systems like Subversion
Experience in Unix/Linux and Shell scripting
Comfortable working with remote teams
Excellent analytical, interpersonal, and leadership skills
Good clear communicator capable of presenting to all levels of management
Experience working in a matrix environment with direction from multiple managers
Experience managing staff in a matrix environment that don’t report directly to you
Experience leading projects with multiple technology components to delivery
Experience managing relationships with key technology and business individuals
Knowledgeable with support tools such as ServiceNow, HPQC and other tools

Finance Production Support Group Manager Resume Examples & Samples

Create, implement and monitor programs and projects focused on Intuit’s order, billing, and accounting systems
Instill the right level of rigor in project delivery to ensure key business outcomes are met on time and with high quality results
Provide regular briefings to executive stakeholders on overall status
Develop and utilize key metrics and leading indicators to understand how we are performing and identify priorities to improve
Manage business relationships with both internal and external stakeholders; key internal clients include Quote-to-Cash process owners, Corporate Accounting and Reporting process owners, and Information Technology
Team leader responsibilities include managing, developing, and mentoring employees
Help the team move forward swiftly through rigor, speed and transparency in decision-making and removing roadblocks
Lead impact assessments and reviews, identifying issues and ensuring appropriate risk mitigation plans are developed and tracked to completion
Manage production incidents and drive root cause elimination and improvement efforts over the long term
Own end-to-end successful delivery of initiatives through collaboration across functions and organizations
Great project and program management experience in successfully driving cross-functional initiatives
A passion for people leadership and developing employees, with a proven track record of managing highly engaged teams
Strong interpersonal, communication, and influencing skills
A mindset for rapid experimentation and continuous improvement
A relentless passion for driving improvement with rigor and establishing repeatable processes to sustain the gains
A strong understanding of finance and accounting principles and an ability to apply this understanding to finance and accounting system operations

ASG IT Ecrc Production Support Manager Resume Examples & Samples

Maintain high service delivery for production services, monitor and report key performance indicators, act as an agent of change for service improvement
Deliver front to back management of critical incidents in line with UBS Incident management standards
Managing, developing and supporting members of the global application support teams
Actively manage staff members setting objectives, reviews and hiring new members of the team, who are responsible for ensuring the smooth running and stability of UBS critical applications
Participating in the collective leadership of technology via senior management meetings
Maintain and nurture core stakeholder relationships, primarily front office personnel such as product managers, traders & sales and account managers
Building and documenting repeatable processes to monitor and support systems and applications, ongoing development and continuous improvement of these processes
Ensuring monitoring and alerting software provides effective coverage of the IT estate, working with Development and Infrastructure staff to deliver this
Controlling costs, budgeting, approving purchase orders and invoices
Ensuring that change management process is applied correctly
Ensuring correct ITIL practices are embedded and followed by team members
Acting as gatekeeper to production, ensuring stability & quality ethos is applied
Work with internal/external auditors
Proven track record in improving production services and delivery
Ability to manage remote global teams and build constructive relationships at all levels
Proven experience of managing support teams and providing leadership in similar environment
Experience in the financial industry
Experience in identifying improvement opportunities and executing plans to achieve business benefits
Proven experience in continual improvement utilising smart tools for monitoring and automation
Proficient knowledge of both digital & trading applications including client facing support delivery
Excellent problem solving, analysis and interpretation skills
Champion of Dev Ops practices and Continuous Integration processes
Understanding of ITIL recommendations on incident and problem management
Experience of monitoring tools and approaches to monitoring and alerting

Payroll Production Support Manager Resume Examples & Samples

Managing the payroll support staff
Developing, maintaining, and delivering Payroll Operations Plan
Ensuring payroll and tax processing tasks are performed in accordance with the Contract and all applicable Federal and State laws and regulations
Reviewing current payroll operations standards, processes and policies to identify opportunities to increase productivity of program support staff
Ensuring that all processes in Payroll Operations Plan are completed in accordance with the Contract requirements
CPP Certification preferable
Ability to work in a fast-paced, high volume environment
Excellent Excel knowledge
Ability to analyze administrative problems and adopt effective course of action
Thorough knowledge of Federal and State wage laws
Bachelor’s Degree in Business, Accounting or other Degree combined with relevant experience

Production Support Manager Senior Resume Examples & Samples

Leads and develops Production Support Supervisors and/or technical support personnel to ensure career growth and achievement of organizational goals including interim and annual performance reviews
Makes personnel decisions including hires, promotions and disciplinary actions
Knowledge of Microsoft Server OS
Knowledge of high level Networking

Manager, Production Support Resume Examples & Samples

15% - Develop, disseminate, prioritize and coordinate rocket motor assembly/associated activities and program specific schedules and plans with Operations Management and Supervisors, Program Management, Materials Planning and Purchasing Departments, Process Engineering, Master Schedulers, Propulsion Test, Quality and others as necessary to ensure overall Company and Program-specific goals are achieved. This shall include both production and developmental program activities as applicable. Goals at a minimum will include, On-Time Deliveries, Maestro-Oracle input requirements, EHS metrics, Quality metrics, long-term strategic planning objectives, and short-term schedule requirements
10% - Monitor and update Program Schedules, Program Performance to Contract, On-Time Deliveries, and specific critical path schedules. Supports and maintains the Maestro-Oracle system with inputs as necessary
15% - Brief and advise Management personnel across the disciplines on on all Programs/Projects/Tasks, Work in Progress Status, potential deterrents or barriers to achieving manufacturing/sales goals and objectives, recommendations to enable goals/objectives to be achieved or impacts minimized
15% - Support and implement Aerojet Rocketdyne quality initiatives. Ensure that the team is producing quality parts and that all documentation is correct and filled out properly and completed in a timely manner. Follow up on all CAR related items and investigations
15% - Support and implement Aerojet Rocketdyne EHS and Security initiatives. Ensure that the team is working in a safe manner, following company EHS policies and conducts daily AESOP meetings. Initiate SEIR reports where applicable. Ensure that all areas are covered by 5S teams/improvements. Ensure that all area logbooks are maintained and up to date
15% - Generate and maintain training/certification records for direct reports and ensures that training records are up to date and accurate. Training records shall include documentation such as attendance records, testing/demonstration results and training materials used
15% - Support and implement affordability and continuous improvement initiatives. This includes tracking of pertinent process cycle times and cost per unit where applicable. Utilize and document OPEX tools where applicable

Manager, Production Support Resume Examples & Samples

Manage incidents to resolution including escalations where appropriate
Daily incident analysis reports for outstanding incidents
Provide root cause analysis documentation to internal teams
Review root cause analysis documentation with Product owners
Document and adjust the Incident Management processes including training appropriate personnel
Participate in new Product releases
Integrate support with Production processes

Claims Production Support Lead / Manager Resume Examples & Samples

Act as the Single Point of Contact that is focused on resolving conflicts and Production issues identified by the Business
Deliver communications and updates to the Business that are non-technical yet transparent and informative
Communicate to the Head of Service Operations and Application Support on a 24x7 basis during significant Production issues
Drive the timeliness of resolutions on all requests while creating an environment of partnering between IT and the Business
Hold peers accountable to provide solutions, next steps and communications
Collaborate with various internal and external organizations to develop, manage and deliver requests
Oversee project conflicts conducted by Farmers, Zurich and other Affiliate companies that impact the Infrastructure and Application environments
Function as a strong and heavily experienced technology resource for use in managing, advising, and/or participating as a representative on projects
Support the deployment of enterprise upgrades for the Infrastructure and Application teams that impacts Farmers, Zurich and other Affiliate companies
Drive Collaborative projects with teams composed of various technologists from ideation through implementation
Leverage past experiences to create “best practices” and “innovative standards”
Develop strategy to improve customer experience, decrease costs and shorten implementation times that are associated with Global efforts
Communicate to the senior management and the general organization on the support efforts of project related items by keeping the organization aware of Incidents that are the result of Affiliate related support items

Manager Production Support Resume Examples & Samples

Lead the support team’s activities, which primarily focus on the key ITIL process, such as incident management, problem management & service management
Collaboratively drive maintenance and service improvements to the 35 assets which Account Management are responsible for, including acceleration of Mainframe DevOps
Lead, develop and motivate team members through sharing and exhibiting best practices, coaching, mentoring, performance management and development planning
Manage and role model the support team’s incident response including proactive communication of progress and expectation management
Manage the support team’s involvement in change management process to ensure supportability and change quality is incorporated into our software development changes
Actively review and analyse data to ensure quality and provide insights into the performance and capacity of our systems
Governance of, and collaboration with, managed service provider teams as it relates to the production environment
Take the lead for Business Continuity across critical services delivered, ensuring Disaster Recovery plans are maintained and regularly exercised
Proven Technology leadership experience and exposure to a support area in a complex environment
Significant experience in managing technologies, associated risks and working in partnership with external suppliers
Advanced skills with key mainframe technologies: COBOL, JCL, Easytrieve, CICS, IMS, Endevor, Remedy, ITIL, z/OS, OPC/A, Websphere MQ, DB2
Experience in software development
Tertiary qualifications in computer science or related discipline
Highly developed communication and influencing skills
Strong commercial and business acumen

Manager, Business Production Support Resume Examples & Samples

5 years practical banking experience
With a minimum of 2-3 years at the supervisory level and project management experience
Incumbent must also have a solid grasp of the bank’s product grid
As the ‘owner’ of product implementation, he must ensure that his skills are updated, both technically and functionally
Sound working knowledge of Information Technology, application integration, networks, security and operating systems are required
Experience of working in an International Global Banking environment
Broad based knowledge of HSBC Group companies

Marketing Production Support Manager Resume Examples & Samples

Bachelor's Degree in Computer Science, Engineering, or related field
Minimum 10 years of Technology experience with a focus on one or more of the following: Data Warehousing, ETL, or Data Integration
2 years of management experience with a technical team including recruiting, coaching and team development
Proven experience leading a production support team and driving improved SLAs
Excellent organizational and leadership skills
Strong background with an ETL tool such as Informatica or Ab Initio
Understanding of data integration best practices in data warehouse environment
Experience vendor management & contract review/negotiation
Experience with Hadoop technologies (Hive & Pig) and Python preferred
Experience working with Marketing Operations & Analytics teams preferred

Value Stream Manager, Production Support Resume Examples & Samples

Has the responsibility of identifying methods improvements to continually improve the process of doing work through a lean operations implementation and thought process
Has ultimate responsibility for communication throughout the value stream including the hourly work force, the salaried work force, suppliers, customers, and where necessary the community
Has responsibility to see that all business dealings of the value stream are carried out in accordance with all plant, corporate, local, state, and federal laws and requirements

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