Services Associate Resume Samples

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L Hickle

Loyce

Hickle

395 Adams Spring

Philadelphia

+1 (555) 422 8246

395 Adams Spring

Philadelphia

Phone

p +1 (555) 422 8246

Experience Experience

Philadelphia, PA

Mail Services Associate

Philadelphia, PA

O'Reilly and Sons

Philadelphia, PA

Mail Services Associate

Perform additional duties and assist with special projects as assigned
Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems
Runs high volume copy machines and performs binding and finishing work
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
Perform other tasks as assigned
Perform various Mail Center activities (screening, sorting, metering, delivery, pickup, etc.)
Performs duties related to the shipping and/or receiving of materials

Boston, MA

Member Services Associate

Boston, MA

Hermiston LLC

Boston, MA

Member Services Associate

Assist Membership Sales Manager in developing prospective member strategies through implementing a member retention plan
Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues
Assume ownership of personal development and inform GHRMS Management of perceived gaps
Assist, where possible, in resolving HR related queries from members/managers/non-members
Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management
Provide direct assistance to customers via the telephone and email
Ensure that set objectives are met as defined on the agreed performance metrics

present

Boston, MA

Core Business Services Associate Director

Boston, MA

Flatley-Altenwerth

present

Boston, MA

Core Business Services Associate Director

present

Develop a high performing account management team through effective coaching, counseling and development of team members
Assist the Business Development Operations Leader in defining and implementing the strategy for account support within the Region
Decrease the cost of managing data and increasing the value of the data we have
Manage open data efforts including coordinating how we offer APIs and create public data
Design solutions to customer issues by bringing together the right processes, technologies, tools, and people
May establish protocols for Assessing Service Quality of accounts. May serve as an interviewer
Develop leading practices and tools that support world-class account management. May serve as an account manager on select accounts

Education Education

Bachelor’s Degree in Professionalism

Belmont University

Bachelor’s Degree in Professionalism

Skills Skills

Ability to meet or exceed Performance Competencies
Ability to work in a team environment
Good oral and written communication skills
Good interpersonal skills
PC literate, including Microsoft Office products
Understanding of intake procedures
Superior customer service skills

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15 Services Associate resume templates

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Securities Lending Product Services Associate Resume Examples & Samples

Manage and ensure timely loan and return settlement in all markets, and resolve related issues daily
Ensure appropriate collateral is agreed and transacted with counterparties on a daily basis. Calculate haircuts, concentration levels, ensure compliance with internal and client guidelines, and provide reporting to auditors, management and clients
Oversee and manage internal and external service provider relationships – ensure successful delivery of contracted services, proactively address and resolve issues, create and adapt service level standards and agreements to meet the evolving needs of the business
Develop and maintain close relationships and partnerships with Securities Lending and other BlackRock colleagues (traders, product managers, technology teams, etc.), as well as with external service providers, partners and counterparties
Support the continued evolution of the Securities Lending technology platform and global process model. Participate in projects as they relate to broader business product and system development, as well as process re-design and improvement
Seek to influence the evolution of the marketplace through participation in industry associations and vendor initiatives
Bachelor’s degree required. Masters degree or other certifications/achievements desirable
Strong demonstrated aptitude and interest in finance required. 3-5 years experience in the financial industry a plus
Highly risk aware and demonstrated ability to multi-task and make appropriate decisions under rigid deadlines, while adhering to established procedures and escalation/risk mitigation measures
Self-motivated, confident and proactive problem solver. Positive, “can-do” attitude and willingness to stretch self outside comfort zone and grow
Exceptional verbal, written and listening skills. Comfortable interacting with and influencing a wide range of audiences, from peers to senior level managers

Securities Lending Product Services Associate Resume Examples & Samples

Trong demonstrated aptitude and interest in finance required. 3-5 years experience in the financial industry a plus
Driven to be a productive part of a highly functioning, collegial team, and to work in a high expectation and high impact environment
"Japan language skills highly desirable."

Am-shareholder Services Associate Resume Examples & Samples

Bachelor'sDegree or equivalent
Industry knowledge preferred
Relationship building skills
Will be required to obtain Series 6 & 63 securities licenses within 90 days

Business Services Associate Resume Examples & Samples

To assist in the marketing and execution of M&A, equity and financing transactions in the business services sector
To assist in the development of relationships with, and generate revenue from, corporates and private equity clients focused on the Business Services sector
Solid previous investment banking or corporate M&A experience

Tokyo Position Services, Associate Resume Examples & Samples

Excellent communication skills in both Japanese and English
A self-starter and highly motivated
Understanding of operational risk and controls
Ability to perform well under pressure
Tax Operations experiences are plus

Agency Services Associate Resume Examples & Samples

Availability to commit 40 hours per week during the business hours of Monday through Friday 8:00AM - 5:00PM
Strong technical aptitude with Microsoft Office and the web is required
Basic familiarity with Google Analytics
Familiar with setting up formulas and basic data formatting within Microsoft Excel
Flexible, eager to learn and work both independently and as part of a team
Must be a strong writer with excellent proofreading and grammatical skills
Must pay close attention to detail and understand written and oral instructions
Must have ability to work well under time constraints and prioritize between multiple tasks
Is a college student (or graduate) in pursuit of a BS/BA degree in Marketing, Business, Research, Communications, Journalism, or related field
Has experience with reviewing and pulling data from Google Analytics (business/club/band/etc)
Is familiar with other aspects of digital marketing, which may include SEO, PPC, email marketing, web design, etc

Global Loan Services Associate Resume Examples & Samples

Perform day-to-day processing, such as principal and interest processing, servicing oversight, loan purchases/sales and collateral management
Analytical skills, to critically evaluate the information gathered from multiple sources and reconcile variances
Ability to work independently and in a fast paced environment
Delivery focused with the ability to meet tight deadlines

Credit Services Associate Resume Examples & Samples

Decisions beyond assigned authority are referred to higher management for approval
Minimum of high school diploma or equivalent experience
Proven organizational, planning, analytical, problem-solving, customer service and communication skills
Basic proficiency with Microsoft Office and HBCA internal systems
Knowledge of operational channels for commercial credit fulfillment

Position Services Associate Resume Examples & Samples

Retrieve from either DTC’s corporate action projection utility (Reorg Inquiry for Participants System / RIPS function) or through our SWIFT interface for our custodian NA Custodian network (i.e.: RBC in Canada, Citibank in Mexico), all the anticipated mandatory corporate actions that are pending allocation for each day
Retrieve, review and analyze the terms of the event and impact to our Client’s positions
Review and analyze the Firm’s stock record for each impacted issue (cusip driven). Reconcile any differences (breaks) and initiate any required consolidations to ensure a seamless payment process (i.e.: recall bank loans)
Create, maintain and record-keep for the event in accordance with the Department’s procedures; inclusive of, but not limited to, folder creation, processing authorizations, gathering of required supporting documentation, checklist maintenance, tax documentation (if applicable) and communications (internal and external)
Monitor, throughout the day, DTC's payment utility to verify receipt of our client?s allocation resulting from the event
Initiate, upon receipt of the pmt, a notification (via the Notification & Response System) to all impacted accounts outlining the terms of the event and the timing of the payment for that day. In addition, the processor will initiate, within the appropriate internal corporate action payment system, the payment to all impacted accounts on the Firm’s books and records
Facilitate the mandatory event with the Firm’s contra-parties for all open transactions; inclusive of, but not limited to Broker to Broker Fails, Open Loans or Borrows, and Open Institutional Client trades
Reconcile the Firm’s corporate action processing accounts to ensure all positions and balances are cleared or properly detailed for management review, inclusive of all internal processing account, custodian related sub-accounts, and omnibus clearing accounts
Knowledge of securities industry related to job responsibilities, department and division
Solid products concepts relating to financial services industry, including financial instruments, financial management, and cash and capital principles
Detail-oriented, maintains accurate and complete records
Learns quickly and displays adaptability
Shows initiative, is self-motivated and also works well with a team

Gloal Loan Services Associate Resume Examples & Samples

Communication and risk/control oversight of vendor team in India
Formulate exception and metrics reporting
Resolve unmatched cash suspense items via the proprietary Matloc application
Liaise with external counterparties/Agents to resolve cash discrepancies
Monitor and address e-mail inquiries sent to the cash team’s inbox
Respond to internal and external audit inquiries
Monthly certification of account ownership and reconciliation in BCS and 3R?s
Daily, Weekly and Monthly reporting of cash break details, supporting Federal Regulatory reporting
Respond to inquiries from Financial Controllers supporting balancing of the Firm’s books and records

Senior Shared Services Associate Resume Examples & Samples

Process payroll adjustments and resolve complex pay issues
Run simulations and locked reports and work with business partners to resolve issues
Assist with separations, union card entry, direct deposits, and in other areas when needed
1 year Payroll experience
Understanding of off-cycle processing, adjustments, banking
Ability to research and resolve pay issues
Ability to identify process improvements
Strong understanding of payroll rules
Strong understanding of paid time off practices and separation rules
Demonstrated ability to learn new programs, applications, processes and provide process improvement ideas
Ability to handle high volume of work in a deadline driven environment and prioritize work
Work experience with large employer with more than 20,000 employees Shared Services environment preferred
Shared Services environment preferred
CPP Certification desired

Senior Shared Services Associate Resume Examples & Samples

Process banking reports, direct deposit forms, paycard items, stop payments, and direct deposit reversals
Provide excellent customer service to employees with banking inquiries
Resolve fraud and escheatment items
Develop and implement process improvements related to day-to-day responsibilities
Understanding of banking processes
Ability to research and resolve banking issues
Work experience with large employer with more than 20,000 employees
SharedServices environment
CPP Certification

Transaction Services Associate Resume Examples & Samples

8+ years of experience in the following: accounting, audit or transaction advisory services
Strong current knowledge in US GAAP, GAAS, SEC Reporting, transaction advisory services or mergers and acquisitions
CPA certification or relevant professional certifications

Global Loans Services Associate Resume Examples & Samples

Ensure accurate and efficient closing process for Secondary Par business
Liaising with Sales and trading desk to handle execution of trade documents, and closing of trades with focus on balance sheet and trading economics
Ensure that documents are prepared and executed appropriately, trades are booked in Loan IQ according to information on executed trade documents, and preparation of circles booked in Loan IQ
Review of legal documentation where applicable (Trade confirmation, Assignment and Assumption Agreements and Funding Memos)
Liaise with relevant Operations teams to build or update deal and/or Counterparty information in Loan IQ
Work with Sales/Trading, Controllers, GCM and other internal teams on issues with P&L; etc
Preparation and monitoring of metrics pertaining to Par Loan settlement Periodic updates of policies and procedures
Collaborate directly with Traders, Sales and Syndicate to drive timely process to match business dynamics

Visitor Services Associate Resume Examples & Samples

Providing exceptional customer service to museum visitors at the museum’s admission desk and in the Moving Image store
Processing admission ticket sales and store purchases
Assisting all visitors and members of the museum with their ticketing and other needs, including general admission, screenings, and other events
Responding to visitor inquires via phone and email
Assisting visitors with coat/bag check
Completing daily opening/closing procedures
Maintaining merchandise displays and store appearance; assist in ensuring the selling floor is fully stocked
Tagging and replenishing merchandise and cleaning in the store and storage areas
Participate in year-end inventory and cycle counts
Perform other duties within the Visitor Services department, as needed
Complete additional assignments and assist others on the Visitor Services team as required
Excellent communication skills. Ability to interface effectively with the public on a daily basis
Willingness to adjust to daily operational needs
Outgoing, professional, reliable and hardworking
At least two years customer service experience in admissions or in a retail store environment is required; a museum setting or a cultural attraction is preferred
Cash management skills required
Knowledge of QuickBooks Point of Sale and Altru ticketing systems highly desirable
Work schedule includes weekends and additional hours as needed for special events, exhibitions and holidays; not to exceed 20 hours per week. Please indicate availability in your cover letter

Visitor Services Associate Resume Examples & Samples

Exceptional customer services skills and proficiency in sales
Pleasant, professional demeanor; polished appearance
Efficiency in a fast-paced environment
Proficiency in German strongly preferred, but not required
Working knowledge of more than one language desired
Interest in art and art history

Cbps Transaction Services Associate Resume Examples & Samples

Has decision-making abilities
Values data integrity
Organized and systematic
Hardworking and patient
Understanding of Customer Operations – Customer Maintenance processes
Understanding of basic accounting for officers handling disbursement requests
Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
Good communication skills (call outs to customers and other banks and financial institutions in Australia)
Good customer service skills
Should have good comprehension skills & be attentive to details
Should have good communication skills
Should be able to make sound decisions based on information on hand
Customer oriented

Visitor Services Associate Resume Examples & Samples

Selling museum admissions and memberships
Accurate maintenance of cash drawer during their shift
Attending and operating the coat room
Processing guests who have meetings with Historical Society staff
Answering the Society’s main switchboard phone and accurately transferring calls
Distributing assistive listening devices other exhibition aids related to ADA accessibility
Stocking and maintaining the staff coffee machine
1 year customer service/cashier experience, preferably in a museum/arts setting
Friendly, outgoing personality
High level of verbal communication skills
Ability to interact with customers, coworkers and vendors with an outgoing positive attitude

General Services Associate Resume Examples & Samples

Receive, open, date stamp and deliver incoming mail/courier envelopes and dispatch outgoing items within established procedure and time guidelines
Provide for the efficient distribution of the unit’s outbound mail, through the appropriate mail service courier
Place orders of outgoing stationary and kitchen supplies (Monitor and control supplies)
Send/receive items to/from archives and maintain related records
Ensure building and equipment maintenance issues are promptly addressed
Keep inventories of all office supplies,furnitures and duplicate keys
Contact vendors to resolve issues on a timely manner
Mail out the Interest Payment Notices and loan confirmations to clients
Ensure client statements are accurately prepared and dispatched without delays. Ensure all supplemental information for clients are sent out with the client account statements
Comply with all Bank, State and Federal regulations
High Schoool diploma or equivalent
Previous mailroom operations experience is a plus
Excellent organnizational skills
Ability to be collaborative and partner with other departments (Must have good working relationships with support staff, colleagues and management of the branch)
Ability to work independently and with others
Knowledge of USPS regulations and procedures is a plus
Ability to type 20 WPM is a plus
Based on market capitalization, RBC is the 12th largest bank in the world and the sixth largest in North America. (Bloomberg as of August 2014)

AIS Liquid Markets Portfolio Services Associate Resume Examples & Samples

Actively monitoring critical hedge fund and diversified alternatives investment and investor activity for multiple portfolios and custodian banks, ensuring satisfactory settlement of those transactions, including cash distributions and receipts; developing significant levels of expertise of the holdings, terms, and transactions of multiple portfolios, in order to provide intuitive and proactive oversight of these portfolios
Overseeing third party service providers in posting activity to the portfolios? general ledger and maintaining portfolio level activity in AIP?s parallel portfolio accounting system, Investran
Reconciling transactions, valuations, management and performance fee calculations, P&L components, and other activity between Investran and the third party service providers? records on a monthly basis to ensure accuracy
Verifying accuracy of investor capital balances, NAV allocations, and capital activity on a monthly basis
Reviewing daily cash reconciliations performed with multiple custodian banks and ensuring outstanding items are resolved on a timely basis
Preparing monthly performance reports for investment management using valuations from underlying investments, cash balances, and derivatives valuations. Providing regular daily support and responding to numerous ad hoc requests from investment management, investors and other internal and external stakeholders
Performing monthly compliance reporting and highlighting instances in which there may be potential noncompliance with the AIP products? governing documents
Bachelor?s degree, or equivalent, in Accounting, Finance, or related business field
Detail-oriented and highly motivated

Services Associate, Disney Vacation Club Resume Examples & Samples

Perform a pre-sale presentation warm up during transports that may include storytelling, Disney trivia and they must learn a basic level of knowledge regarding Disney Vacation Club membership
Responsible for van maintenance including but not limited to washing, waxing and fueling
Maintaining Sales collateral
Performing model tours, dispatching vans, distribute and maintain incentive inventory
Possess a valid state of Florida Driver's license
Demonstrated extensive knowledge of the Walt Disney World Resort and surrounding areas
Demonstrated strong Guest Service Skill
Knowledge of Disney Vacation Club
Demonstrated strong bilingual skills (Spanish/Portuguese preferred)

Global Loans Services Associate Resume Examples & Samples

Responsible for the daily lifecycle management of dynamic portfolio of par loan trades including but not limited to trade affirmation, confirmation and settlement documentation, and coordination with trade counterparties. Candidate will be located in Baltimore and collaborate daily with closing teams in Manhattan. Candidate will communicate frequently with Business Units and colleagues in Manhattan
Identifies requirements that fall outside of their scope and flags them accordingly
Promotes a culture of accountability and control and drives understanding, searches for lessons to be learned, and ensures full analysis when searching for answers to issues and problems, from a Business Unit and/ or Technology process point of view
Identifies opportunities for achieving competitive advantage and thinks beyond current transaction/ issue to strengthen client relationships. Seen as an extension of a stakeholders? resource pool, keeps stakeholders informed of trends, issues, industry initiatives relevant to their business
Ensure that documents are prepared and executed appropriately, trades are booked in Loan IQ according to information on executed trade documents, and preparation of trades booked in Loan IQ
Review of legal documentation where applicable (Trade Confirmation, Assignment and Assumption Agreements and Funding Memos)
Preparation and monitoring of metrics pertaining to Par Loan settlement

Partner Services Associate Resume Examples & Samples

Provide support to Russell Legal, Transfer-Agent Operations, Compliance, Technical and Finance teams with regards to the contract management process
Manage the lifecycle and facilitate the contracting process from negotiation and drafting to execution and retention
Review custom contracts and agreements drafted by third-party firms. Perform initial risk-based analysis related to business, economic, legal and regulatory issues; provide comments to Russell legal counsel for consideration
Collaborate with and support National Accounts relationship managers, project/program managers, product managers and business units in negotiations, monitoring and measuring vendor and distribution client agreements
Communicate, report and escalate if necessary, the status and constraints related to critical delays in the contracting process. Solicit assistance from Senior Management when needed to remove roadblocks and advance Russell’s business agenda
Respond to legal and regulatory document requests and provide subject matter expertize as directed by Russell legal counsel
Support PCS’ contractual obligation response to corporate action events
Act as Secretary for Business Acceptance Committee. (1) Document and distribute minutes from each BAC meeting. Ensure open issues are tracked and resolved and manage all aspects of this governance process
Act as Secretary for the Fee Arrangement Working Group. Document and distribute minutes from each FAWG meeting. Ensure open issues are tracked and resolved and manage all aspects of this governance process
Act as Secretary for the Go-To-Market Working Group. Manage the agenda creation and speaker scheduling for the meetings. Document and distribute minutes from each GTMWG meeting. Ensure open issues are tracked and resolved
Provide support to other members of the Partner Services team, which may include assisting with requests for information and due diligence requests from security analysts from PCS’ strategic partners and clients, new client on-boarding, and sales and service assistance related to PCS overlay partners and the distribution intermediaries that they serve
Provide a proactive and supportive experience to US PCS Clients, vendors and other service providers
FINRA Series 7 to understand the regulatory issues that are related to contract negotiations preferred
Bachelor’s degree with preference for degrees in law, accounting or business administration. Candidates with formal paralegal training will be considered
1-3 years of experience preferred
Knowledge of business, regulatory and mutual fund industry practices related to product distribution and fund operations
Broad knowledge of domestic contracting best practices, trends and techniques preferred
Proven consulting experience and expertise
Excellent interpersonal, communication, writing and presentation skills. In particular, the ability to obtain consensus to achieve key objectives, persuade others to take a course of action and to obtain results working through others across business units and with external partners
Practical working knowledge of financial services industry contract law
Self-starter, who works autonomously and well with others including senior leaders within Russell and at partner firms, can assist in managing multiple cross-functional deliverables and is highly results oriented. Ability to manage self and others to clearly defined deadlines
Project management skills to effectively manage multiple contracts in process and deliver in a timely manner
Innovative and collaborative approach to problem solving

Core Business Services Associate Resume Examples & Samples

Become familiar in all processes and structure
Excel in all the basics and admin tasks the team might have including; filing, organising meetings, taking notes
Be an expert in powerpoint and excel
Be a confident organizer and communicator
Be proactive and tenacious
Have an understanding and passion for Brands and creative
Be confident to bring fresh ideas to the table
Have an eye for detail
Be able to juggle multiple tasks in a high-pressure environment
Demonstrate a strong eye for detail
Be a strong team player, comfortable working collaboratively, virtually and independently
Be flexible and able to deal with rapidly changing situations
Be comfortable working to tight deadlines
Ambitious to learn on the job
Internships or previous employment, university roles that supports the essential functions in this job

Mail Services Associate Resume Examples & Samples

Advanced understanding of all U.S. Postal Service, overnight carrier and interoffice mail receipt, distribution and delivery schedules, regulations and rules
Pick-up and distribute all US Mail, BB&T interoffice mail, FedEx packages, and UPS packages to appropriate individuals and/or departments at scheduled times
Sort all types of mail on a daily basis
If applicable, administer proper care and maintenance of bank vehicle and report any operational concerns to appropriate manager
Deliver and collect mail throughout the workday
Apply appropriate postage to outgoing mail using the postage machine
Provide information, directions and answers to inquiries, etc., as needed in reference to mail processing
Comply with all security rules for handling and transporting sensitive and confidential data
Proficient in the operation of office equipment to film, detach, trim and fold computer reports and other documents according to distribution instructions
Represent the organization in a professional and mature manner
Assist in other distribution services responsibilities as required
High school graduate or equivalent education and related training
Able to perform moderate to heavy lifting (at least 50 pounds)
Effective interpersonal, organizational, and communication skills
Ability to read, comprehend, and follow instructions
Good memorization skills for departmental/personnel mail sorting
Excellent organization and attention to detail
Mechanical knowledge with all types of office machines, i.e., inserter meter, copier, etc

Digital Services Associate Resume Examples & Samples

Manage existing reporting on all digital properties
Identify usage trends among AP’s digital properties and compile findings in engaging formats
Set baselines for current performance
Work with product owners and content developers to experiment on new approaches
Research new vendors and recommend additional analytics resources
Research industry trends, best practices and competitors
Validate data integrity for new releases
Experience in digital news media or technologies
Experience with or knowledge of digital publishing and media trends
Familiarity with analytics platforms, including Google Analytics
Proficiency in Microsoft Office, especially Excel
Outstanding attention to detail and ability to organize data
Flexibility, creativity and adaptability in order to get the job done
Strong interpersonal skills and ability to work in a collaborative setting

Shareholder Services Associate Resume Examples & Samples

7–10 years of work experience
Undergraduate Degree in Accounting or Finance
Intermediate Excel Skills, including pivot tables, vlook-ups and functions
Financial Analysis skills

IMD, Gsam, Shareholder Services, Associate Resume Examples & Samples

Strong interpersonal and communication skills and able to deal with people at all levels both internally and externally
Excellent organizational skills and ability to set own priorities
An ability to work to tight deadlines and with activities and targets which may change at short notice
Fund experience either working in a Fund Administration role or similar function
A high level of accuracy and the ability to maintain this standard while under pressure from deadlines is required
Highly motivated individual and self-starter with a proven background of delivery
Ability to interact with people from a diverse range of backgrounds and cultures
Attainment of a degree or equivalent, or relevant industry experience

Card Services Associate Resume Examples & Samples

One year customer service experience and/or one year call center experience required
Demonstrated ability to multi-task with keyboarding and phone required
Pre-employment background, credit, and drug screen required

Card Services Associate Resume Examples & Samples

Extensive knowledge of Windows, Microsoft Office Suite, and Internet Explorer required
Chargeback/Disputes Experience preferred
Attention to Detail
Independent Worker

Loan Review Services Associate Resume Examples & Samples

Bachelor's degree in Finance, Accounting or closely related field required
0 minimum GPA required
Must possess excellent writing, communication, organizational and credit analysis skills
Customer service mindset essential
Overnight travel, up to 50%, will be necessary with this position. Overtime hours will also be required at various times throughout the year

Employee Services Associate Resume Examples & Samples

The ESA professionally handles employee inquires related to a variety of Human Resources topics
Responds to questions and inquiries that arrive via inbound calls, emails, faxes, and written letters
An ESA must be able to effectively handle complaints while consistently demonstrating professional composure and behaviors that contribute to Clear Channel’s Human Resources service level goals
ESA’s work collaboratively with internal and external business partners to provide solutions by taking responsibility for follow through and bringing outstanding issues to closure on the initial contact with the employee or manager
Leverages use of case management system for gathering, tracking and resolving case related information raised by the employee or manager
Embodies the company’s values by his/hers actions responsiveness, approachability, and follow through

Mail Center & Document Services Associate Resume Examples & Samples

Manage and process all incoming and outbound mail, ground shipments, express shipments, freight and other correspondence addressed to or from BMI. Ensure all work is completed by the end of day
Drive to and from the post office daily
Retrieve or drop off mail or shipments as necessary
Sort and distribute mail and shipments
Track shipments as necessary
Perform typical Mail Center Operations processes
Effectively print company related documents, for example; monthly invoices, royalty statements, 1099’s, various publications and various other documents
Operate mail inserter and mailing equipment
Perform document consultation and quality assurance functions
Ensure quality control in both printing and mailing processes
Control and manage inventory of supplies for company related applications and documents
Print, collate and mail applications and documents related to company functions
Perform special assignments as directed by management
Perform data entry to accomplish routine and special assignments
Regular attendance
Must have ability to pay close attention to detail
Prior experience processing inbound/outbound mail, shipments, etc
Must be able to lift 5 to 60 lbs. on a consistent basis
Knowledge of PC and software/internet systems related to FedEx, UPS, maintain Mail Center inventory of supplies, etc
Good attendance and punctuality required/ability to operate in schedule and deadline driven environment
Acceptable driving licenses and must be able to safely operate company owned vehicle
Must be able to safely operate mail inserter equipment and various printing equipment
Must be able to work overtime as needed

Institutional Wealth Services Associate Resume Examples & Samples

Management Reporting - monthly performance reporting by business segment including detailed analysis of revenue, expenses and client flows
Budgeting / Forecasting - producing thoughtful analysis in support of quarterly, annual and multi-year revenue and expense forecasts including challenging business unit assumptions, pro-forma computations for business growth
Analysis of compensation and non-compensation accounting
Preparation of profitability analysis - computation of incremental revenue/expenses pertaining to existing & new strategies
Ad-hoc business unit requests
Bachelor’s degree in accounting and/or finance
2+ years of relevant industry experience
Wealth Management experience preferred but not mandatory
Ability to take direction and manage tasks/projects to their satisfactory completion
Very Strong Microsoft Excel and PowerPoint/Presentation skills required with knowledge of Essbase a plus
Ability to communicate effectively, both written and verbally

Eclient Services Associate Resume Examples & Samples

The Global Head and the Regional Heads of the eFX Client Services Team will be able to provide guidance and training
Product awareness
Clear and strong communicator in English
Multi-lingual (preferably French, Spanish, German, Italian)
Complete understanding of our technology and work flow
Problem solver and owner
Exception handling
Detect system health issues
Manage query investigation effectively
Client friendly
Effectively manage multiple issues
Quick thinker
Manage conflict effectively
Manage stress efficiently
Collaborator
Pro-active thinker
Follow ups on open issues
Streamline processes

Enterprise Risk Services Associate Resume Examples & Samples

Participate in technical engagements and deliver high quality work to clients
Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress
Determine own learning and career development objectives, agree and manage own development plan
Understand the range of EY service offerings and support opportunities to better serve clients
Build strong internal relationships within EY
Maintain your profile within, and contribute to EYs reputation as market leader
Experience gained in Financial services, either as part of an institution, in an advisory role, or in the regulation of such institution
Strong academic background including at least a 2.1 grade in an undergraduate degree or equivalent
Sound knowledge of market risk measurement and assessment models (VaR)
Experience in risk management processes and frameworks
Strong communicator and able to interact with internal and external clients effectively

Clent Services Associate Resume Examples & Samples

Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries
Ensures required client paperwork is current with firm and industry requirements, rules and regulations
Analyzing to be able to research account information
Use mathematics sufficient to process account and transaction information

Portfolio Services, Associate Resume Examples & Samples

Responsible for day to day tasks, resolution of issues, as well as longer term projects
Handle the take-on, termination, and transition of new client or fund mandates, the review of client Investment Management Agreements (IMA), IMA amendments, and market registration status for their assigned strategies
Assist with the production of client meeting materials, client questionnaires, and RFI/RFP responses, as required
Daily monitoring and communication with Offshore reporting team
Be responsible for a set of accounts and act on queries from the client, trader, or portfolio manager for these accounts
Independently own the end to end resolution of complex intra-day inquiries from our clients and investment teams
Work with global reporting leadership to ensure baseline processes and controls are standardized across all investment product silos
Examples of longer term projects might include a migration to a new system, to a new vendor, new Fund set up, as well as internal projects such as risk control self-assessments or activity based costing analysis
Satisfied investment and trading team
Controlled processes demonstrated by metrics and risk incidents
On time, to quality, delivery of projects and initiatives
Ideal candidate will have at least 5 years experience in Investment Management Operations, and have experience with Fixed Income products
Familiarity with BRS Aladdin is a plus
Strong organizational skills and an orientation toward strict attention to detail
Proven record of collaborating with colleagues across geographic and functional boundaries
Professional and decisive with outstanding business judgment
Proficient computer skills, particularly with Microsoft Office

Global Loans Services Associate Resume Examples & Samples

Workflow tools implementation (e.g. Inbox Manager, Machine Learning, Management Dashboard)
Execution of globally consistent supervisory sampling program
Create and maintain robust oversight of key GLS Risk Committees, including Data Governance, Policy/Procedure Change, Non-Standard Transaction Review (NSTR)
Coordination of between line, Business Unit, and other stakeholders for the execution of New Product Approvals (NPAs) or other high priority projects/initiatives
Establishment of cross-departmental policies and procedures
Facilitation of Firmwide risk programs (e.g. Risk & Control Self Assessments)
Act as GLS LEAN Change Agent to facilitate execution of enhancements identified across the organization
Establish and communicate globally consistent best practices across the plant
Previous experience in a financial services Operations line, risk management, or project management function required
Highly motivated self-starter with excellent prioritization and multi-tasking abilities
Demonstrate ability to learn quickly with strong flexibility in regard to the duties assigned and problem solving skills
Can identify key control points within a process, and then provide assessment of the preventative and detective controls
Prior institutional lending experience and knowledge industry initiatives
Experience in risk management related to daily processing, escalation of issues and proposed resolution
Understanding of technical risk and control environments, such as experiences in informational security and business continuity management

IWM Western Division Branch Services Associate Resume Examples & Samples

Providing business analytics, project management to the team, our International Client Advisors (ICAs) and our International Wealth Office (IWO) Managers
The development of an Off-shore Product Matrix, leading to enhancing MSWMs off-shore product platform; the development of an International Middle Markets business model; the development of an International Futures business model; and the launch of Dual Currency Notes within Morgan Stanley Wealth Management
Perform qualitative and quantitative risk analyses of the business controls (Rules of the Road, account opening), supporting remediation-related activities from reducing our jurisdictional exposure, to ensuring that NRC business is conducted by advisors with expertise in the space, to enhancing controls around the international client types with whom MS does business, and the right sales practices and supervisory infrastructure govern this business
Bachelor’s degree and a minimum 2-4 years of industry experience, preferably in wealth management or private banking
Broad understanding of and/or strong interest in international markets
International client, cross-border securities, capital markets, and/or cultural knowledge
Registration licenses (e.g., Series 7, 63 (or 66)) required or to be obtained after taking the role
Strong collaboration skills across both corporate and field structures
Strong Microsoft Excel, Powerpoint and Word skills
Foreign language skills a plus (Spanish and/or Portuguese)
Interest in / willingness to travel

Member Services Associate Resume Examples & Samples

Perform membership tours and communicate information about the facility and services
Be well versed regarding all current programming
Exhibit superior customer service skills
Make outbound sales calls to prospective members
Return voicemails and membership emails each day
Process all member related paperwork (holds, cancels, account changes)
Process new member applications and enter data into our membership software
Problem solve for current members
Liaison between members and management staff
Reach monthly and quarterly departmental goals
Assist Membership Sales Manager in developing prospective member strategies through implementing a member retention plan
Assist with service desk duties as needed
CPR/AED and first aid certifications preferred
High School diploma/GED preferred
Must possess excellent organizational and time management skills
Computer proficiency - Word, Excel, PowerPoint and Outlook
Must have the ability to work well independently or as part of a team effort
Must maintain a professional manner and appearance
Ability to multi-task as well as work quickly and accurately

Ftu-transaction Services Associate Resume Examples & Samples

Education: Master’ Degree/CA/MBA
Experience: Candidates with 1- 2 years of related work experience
Process and analytical skills with eye for detail and use systematic and creative approaches for problem solving
Strong communication and interpersonal skill

Clearing Services Associate Resume Examples & Samples

Process, reconcile and/or correct entries for all brokerage products, including mutual funds, securities, certificates, cash and bonds, in an accurate, timely and compliant manner
Work with both internal and external business partners to research and resolve issues, troubleshoot and provide seamless service. Serve as a subject matter expert on daily process and provide training and coaching to other team members. Identify process improvements and partner with appropriate resources to implement solutions
Run various reports on access databases to provide operational processing information and take action as appropriate. Participate in various ad hoc responsibilities and project requests, as assigned
High school diploma or equivalent. 1 year relevant experience in operations, processing or service related environment
Strong attention to detail, including demonstrated ability to meet accuracy standards in a high-volume transactional processing situation
Ability to research and resolve problems, including the ability to quickly identify and resolve root cause of issues
Demonstrated ability managing multiple priorities in a fast-paced environment
Product-specific or financial services industry experience preferred. Experience working in a Lean environment preferred

Business Services Associate Resume Examples & Samples

Responsible for processing DC/DB financial documents received via mail. This includes scanning, check processing, and document preparation for off-site storage
Prepare Notice of Deposit on Trust(s) Website and forward via Federal Express (daily)
Prepare, disseminate and file DC billing reports (once a month)
Financial Services PowerImage Scanning (once a month)
Provide Financial Services administrative backup
Serve as backup for Receptionist as needed
Serve as backup to code and prepare Federal Express invoices (once a month)
Serve as backup code and prepare monthly postage report
Responsible for off-site storage function
Assist with setting up meeting rooms for prospect and client visits
Process outgoing Federal Express packages using Powership software
Sort mail and faxes
Prepare outgoing mail
Must be able to lift 30lbs
Other duties and tasks when assigned
Two years of administrative office experience preferred but not required
Must possess strong organizational, communication and interpersonal skills
Proven ability to work in a team environment
Able to handle multiple priorities with success
Proficient in Excel and Word
Reliable

Consumer Services Associate Resume Examples & Samples

Interpreting and analyzing consumers´ requests in order to determine appropriate action
Maintain the integrity of the database by ensuring data quality and accuracy
Accurately disputing or updating consumers´ information through system applications
Assisting consumers in an efficient and timely manner, treating consumers´ information with professionalism, ensuring its security and privacy
Complying with outlined procedures, guidelines, laws and regulatory policies
Maintaining a professional attitude while working in a fast-paced, goal-oriented environment
Desirable two years of work experience
Good ability to enter data accurately into a database system
Good problem solving and customer service skills
Strong English skills, especially regarding reading comprehension

Consumer Services Associate Resume Examples & Samples

Receives consumer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling
Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, , , responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
Handles escalated consumer issues. Interprets and analyzes consumers’ written or verbal grievance or dispute. Determines the different types of issues contained in dispute and forwards those requiring handling in different departments to appropriate personnel
Identifies and investigates dispute issues. Contacts original credit grantor to obtain appropriate dispute information. Inputs information into database system
High School diploma, College studies a plus
1-2 years related experience
Good knowledge of Experian products and services
Good knowledge of web-based systems
Good PC and mainframe computer skills
Good customer service skills, including telephone etiquette
Good knowledge of federal and state regulations on credit reporting

Energy Services Associate Resume Examples & Samples

Document Control
End-user communication and project coordination
Data gathering for project performance reporting
Measurement and Verification reporting
Retro-Commissioning project coordination
LEED coordination
Collect and tabulate data for management reports on project status and energy resource utilization
Facilitate the LEED for Existing Building Operations and Maintenance reporting process
Conduct field work including job walks and field verification of existing conditions
Work with facilities managers when requested in the performance of administrative functions and/or special projects
Work with the facilities Asset Information Manager to support the inventory of energy assets in to the campus Integrated Workplace Management System
BA/BS degree from an accredited college or university
Must be highly proficient with Microsoft Power Point, Microsoft Outlook, Microsoft Word, and Microsoft Excel
Bachelor’s degree in Engineering, Business, Economics or technical field
Business administration knowledge including financial management, or similar discipline preferred
Familiarity with SQL desirable
3 years experience in energy or sustainability field
College courses in engineering; project management and business administration preferred
LEED AP or LEED GA a plus
Certifications from the Association of Energy Engineers a plus
Ability to read and interpret architectural and engineering plans a plus
Familiar with HVAC and Building Management Control Systems

General Services Associate Resume Examples & Samples

Answers incoming telephone calls, records caller messages and routes to the appropriate employee, greets visitors and notifies appropriate employee
Makes travel arrangements for employees (e.g., requested departure time, hotel, etc.) through the travel department. Drive company's shuttle as needed
Copies, assembles and files company publications, manuals, forms, and software documentation
Distributes software, documentation, and office products; distributes incoming mail/packages and ships outgoing packages
Knowledge of rules of grammar and punctuation
Knowledge of common arithmetic computations (e.g., addition, subtraction, percentages)
Proficiency to operate the type of office equipment required by the position (e.g., PC, typewriter, word processor, telephone console)
Knowledge of inventory maintenance
Proficiency to proof materials for accuracy and completeness of information
Proficiency to sort documents and other materials using pre-determined guidelines (e.g., alphabetical order, distribution list, zip code, cost center list, copy instructions)
Knowledge to coordinate multiple tasks and projects for self and others

Member Services Associate Resume Examples & Samples

Convert valued members either through proactive engagement (phone or in-store) or in reaction to member communications into the runner service or personal shopper program
Have a conversation with the member to qualify their needs. Ask a series of questions to understand the members needs, use data about shopping patterns or their feedback to identify solutions on how Kmart and Sears through SYW can improve the quality of the shopping
Through a member intake process, starts a detailed member profile to help ensure that Kmart and Sears can best service the needs of the member. Determines the ongoing method of contact with the member. This includes identifying routine purchases as well as special occasions in the member's life where gifting would occur
Connect the member with a personal shopper or works with the runner service or services like Shopbolt and SYW Relay and store team to fulfill those needs. Make products a member wants available for pick-up in store, shipped to home or in select instances may deliver products personally to members
Meet or exceed member sales objectives
Where a member identifies products they buy elsewhere (in a store other than Kmart or Sears) the MSA will work with the member, the runner service or other services like Shopbolt and SYW Relay to collate all those products from other locations in to one basket made available for the member to pick up at an allocated time or send to the home
Provide feedback on products that members commonly want but are not currently carried within Kmart or Sears so that we can introduce it to the assortment carried in store
Foster an ongoing relationship with members to ensure satisfaction with services. Serve as a point of contact for members who have issues / concerns
Continually seeks to improve conversion of valued members into the Personal Shopper program and increase spend with Kmart and Sears
Execute SYW initiatives in store as needed
Experience in outbound selling preferred
Knowledge of store merchandising and operations practices and procedures
Outgoing personality, experience and comfort with public speaking and event planning

Member Services Associate Resume Examples & Samples

Accountable for local execution of Shop Your Way related initiatives at the store level
Ensuring all store associates are versed in the benefits of Shop Your Way, the elements of a WOW experience, and able to sell
Knowledge of store merchandising, operations, and retail management practices and procedures
Ability to analyze information, identify root causes and develop/implement approved solutions
Effective oral and written communication skills to communicate with all levels of internal and external team members and

Mail Services Associate Resume Examples & Samples

High School Diploma or equivalent required and ability to read and comprehend specific instructions
2-3 years sorting, delivering mail, parcels or similar
Must possess and maintain a clean driver record and valid PA driver’s license
Knowledge of postal and parcel delivery processes and principles. Ability to safely operate a motor vehicle
Good communication skills, professional, polite and mannerly. Must be a detail oriented individual who can deal with high volume packages and mail
Knowledge of electronic package scanning and tracking system

Transcript Services Associate Resume Examples & Samples

1+ years administrative experience preferred
Demonstrated commitment to customer service
Proficient in Microsoft Office products, including Word, Excel and Outlook
Demonstrated knowledge of student system technology, experience with PeopleSoft Campus Solutions preferred
Work requires attention to detail as well as the ability to manage details and multi-task in a fast paced, deadline driven work environment
Excellent oral and written communication skills with strong command of the English language
High level of interpersonal skills and demonstrated poise, tact and diplomacy
Ability to work collaboratively and support efforts of team members
Ability to interact with a diverse community and with all levels of the University

Services Associate, Disney Vacation Club Resume Examples & Samples

Responsible for van and golf carts maintenance including but not limited to washing, waxing and fueling
Candidates must be flexible and willing to work various roles within the sales operation including, but not limited to
Possess a valid state of Hawaii driver license and a clear driving record
Ability to speak conversationally in Japanese and English
Demonstrated strong Guest service skills
Demonstrated strong verbal communication skills with the ability to engage Guests
Ability to work independently yet positively contribute to a team environment
Ability to reduce relationship tension prior to sales process through being proficient at storytelling and high level of cast to guest engagement
Demonstrated knowledge of Aulani, a Disney Resort & Spa and the surrounding area
Demonstrated knowledge of Disney Vacation Club
Previous experience driving passengers/Guests

Trade Management Services Associate Director Resume Examples & Samples

Ensure functional tasks operate to industry standard, FIL policies, procedures and regulatory guidelines
Ensure that all transactions are processed on a timely basis, optimising STP and resolving failed trades on a timely basis
Provide oversight of the OTC derivatives collateral management function and the exchange traded derivative margining process
Create an environment where people are comfortable about raising potential issues
Operational/ Risk Management – determine and monitor control parameters and risk limits
Communicate and report operational risks effectively to business partners and management
Prepare, monitor and evaluate management reports and metrics to ensure operation is functioning effectively
Develop action plans when needed to support new products or investment instruments
Continuously review and update procedures to ensure documentation promotes a controlled environment
Staff Management - take personal responsibility for competency development and career goals
Shape and articulate vision, strategy, plans and goals for the teams
Determine appropriate resource levels for department and monitor workload
Continuous Process Improvement – develop long term improvement strategies and innovative solutions with other business partners
Periodically evaluate competitors to benchmark efficiency and cost, ensuring that FIL’s trade processing function is competitive within the investment management industry
Ensure team understand and apply appropriate methods and tools to improve process effectiveness and quality
Champion technology to improve workflow, work quality, control, risk management and measurement. Work closely with technology teams from assessment and analysis to development and implementation
Actively promote the group by maintaining and supporting service level agreements with internal and external client relationships, particularly trading desk and brokers
Develop and implement communication feedback loops to insure current standards are met and to discuss future initiatives and improvements
Interact with internal clients to ensure that performance levels of staff meet or exceed standards and expectations
Attend industry events keeping abreast of developments in the business

Academic Services Associate Director Resume Examples & Samples

Provide leadership and direction for advising services and exploration and engagement activities for the pre-engineering student population (i.e. Pre-engineering advising services, summer transition and orientation programs, engineering community, exploration night, peer mentor program, etc)
Develop and implement processes to assess advising and student engagement achievements. Establish metrics to ensure that programs are addressing and making progress to achieve objectives
Serve as part of the Academic Affairs leadership team to set annual goals, establish and monitor budgets, and do strategic planning
Direct the design and implementation of a database system for the purpose of tracking student usage of academic advising services
Communicate with engineering departmental staff and faculty frequently to gather input and to share organizational updates
Work cooperatively with the leadership of other campus academic and administrative offices that provide services to pre-engineering and engineering students
Direct the oversight of advising content on the website, brochures and newsletters
Prepare annual advising team work plan and budget projections
Prepare annual summary of advising and student engagement activities and accomplishments
Direct College-level activities relating to student leadership development
Represent the UW CoE on the Washington Council for Engineering and Related Technology Education (WCERTE)
Provide overall leadership in the development and implementation of residential academic programs for engineering students
Collaborate with other Academic Affairs staff in assisting department faculty and staff with questions about student data by referring them to existing resources and combining common requests to initiate the development of new resources for data requests that cannot be met with existing means
Supervise advising and retention staff to include: 2 pre-engineering advisors and 1 office support supervisor. Perform annual performance evaluations of staff
Meet with advising staff regularly to establish advising schedules, plan projects, determine roles and responsibilities, set timelines, monitor progress, and share/receive input and feedback
Continuously evaluate services and re-assign duties or initiate new services as needed to meet organizational goals
Lead advising team meetings and ensure that action items are matched to staff and completed in a timely manner
Serve as an expert resource on academic advising for pre-engineering students
Provide academic advising to pre-engineering students with a focus on more complex situations such as students on academic probation, transfer students, and students integrating multiple academic objectives. Advising pre-engineering students involves helping students plan the initial portion of their engineering undergraduate program; interpret departmental, College, and University requirements; counseling students denied admission to COE departments in making alternate major choices; and advising students on internships, undergraduate research opportunities, scholarships options, personal development, and graduate school opportunities
Direct the monitoring of pre-engineering students’ progress towards completion of prerequisite course work and appropriately directing students who are not making satisfactory progress while providing relevant information and resources to students meeting progress requirements
Establish and maintain relationships with the Washington State community college system including students, staff, and faculty, making quarterly visits to the community colleges (classroom visits, transfer fairs, individual advising appointments) with the overall goal to facilitate an efficient transfer for community college pre-engineering students
Master's degree
Familiarity using database systems like ACCESS to assess program effectiveness
Leadership and management experience in an agency, program or work unit addressing student services
Knowledge and familiarity with University of Washington policies and regulations relating to academics and advising
Demonstrated sensitivity to and expertise in diversity issues in high education

Zoetis Colleague Services Associate Resume Examples & Samples

Resolves HR process and policy questions and colleague inquiries which are raised through multiple communication channels, escalating where appropriate
Helps to build and leverages knowledge management solutions to complete inquiries and transactions
Acts as subject matter expert for a defined functional area(s), identifies improvement opportunities and develops and implements solutions
Works to meet expected service levels and business performance goals
Documents all cases in case management application and follows up as needed
Provides support to managers and colleagues who are processing HR transactions in Workday (Zoetis HR Information System) via self-service and process HR transactions as needed
Ensures consistent application of HR policies and state, federal, and / or country laws and practices
Generates and contributes ideas to improve processes or performance on a continuous basis
Demonstrates empathy to the colleague’s situation and speaks in a manner / tone the colleague can understand and relate with
Takes full accountability for ensuring a timely and quality resolution for all inquiries and issues
Supports change programs and initiatives
Develops understanding of ZCS operations and the Zoetis organization
Supports colleague engagement and cultural programs and initiatives
Performs special projects and related duties, as assigned
Manages annual summer intern program for the U.S., engaging and following up with internal stakeholders as well as the external vendor
Assists with contingent worker onboarding in Zoetis HR Information System
Manages the auto deduction process related to some of the Zoetis US Sales employees
Oversees the overall quality and integrity of HR data across Workday HRIS and develops tools to audit data quality
Determines ways to improve reporting capabilities and different business processes within Workday and participates in implementation
Owns and executes talent acquisition process from posting through onboarding for assigned requisitions
Knowledge of HR functions, processes, and operations, including talent management and talent acquisition, data administration, and/or compensation / benefits administration preferred
Ability to accurately collect information and ask probing questions in order to understand and assess the colleagues’ needs and situation
Strong customer service skills including ability to diffuse challenging situations
Skilled in conducting research and using existing knowledge to resolve inquiries
Ability to exercise independent judgment, identify continuous improvement opportunities and develop and implement solutions
Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines
Ability to maintain confidentiality as appropriate
Strong attention to detail and analytical skills
Possesses problem solving skills
Skilled in developing professional relationships with colleagues, supervisors, and peers
HR Information Systems experience preferred, Workday a plus
Proficient in Microsoft Office software required
Experience managing HR projects is strongly preferred
3+ years of relevant experience required; preferably multi-national/global

Ecms Student Services Associate Resume Examples & Samples

Serve as a resource to faculty and customers on academic program details for ECMS and SS programs, such as content of various courses and requirements for diplomas
Use critical thinking and problem-solving skills to determine the best way to address the individual needs of students, parents, and faculty that will ensure satisfaction and proper resolution
Act as a friendly and helpful representative for ECMS, giving all faculty and community members a positive experience with the school
Promote ECMS and SS programs, courses, ensembles, and teachers to parents and potential students
Advise callers and visitors on course and teacher selection
Respond to information and service requests from ECMS faculty and other Eastman departments
Provide and explain resources such as catalogues, forms, brochures, and other information, both on paper and online
Advise potential or current diploma candidates of course or diploma track choices

Position Services Associate Resume Examples & Samples

Accurate processing of Corporate Actions
Reconciliations of cash received from agent
Risk clearance
Control of vendor
Ability to work well under pressure, lending control and order to a difficult or pressurised situation
Team Player who actively promotes sharing of knowledge
Approaches all situations with positive outlook, energy and enthusiasm. Is a self-starter who takes individual ownership for work quality and improvement
Is self-confident and demonstrates integrity
Previous experience of Client Money, Corporate Actions, Dividends or Coupons is advantageous

Core Business Services Associate Director Resume Examples & Samples

Develop a high performing account management team through effective coaching, counseling and development of team members
Assist the Business Development Operations Leader in defining and implementing the strategy for account support within the Region
Oversee and develop team members so that effective knowledge management, processes and efficiencies are occurring within the team
Build strong relationships with Region leadership, Business Development Executives, Coordinating Partners, to provide support and enable feedback to the account management team. Recognized as a leader in account management
Develop leading practices and tools that support world-class account management. May serve as an account manager on select accounts
Provide support to team members by facilitating workshops, and/or training for account teams and client serving professionals, to maintain continued delivery of world-class account management support
May establish protocols for Assessing Service Quality of accounts. May serve as an interviewer
Directly manage the work of others on small to mid-sized teams. Participate in the selection and performance management of staff members
Strong influencing skills are required to work with other members of the account teams to get results
Work independently; receive general direction rather than supervision. Work is reviewed only for results obtained
A strong executive presence
Basic selling skills
Strong supervisory skills
Ability to simultaneously coordinate multiple projects. Must have demonstrated project management experience
Deep knowledge of the firm’s account management and relationship tools, processes and leading practices
A minimum of 12 years experience; previous sales and/or marketing experience is desirable
Prior team/people management experience

Enviornmnetal Services Associate Resume Examples & Samples

Ability to read, write, and converse in English required
High School or GED preferred
One (1) year experience in Healthcare Environmental Services preferred

Asset Management GIM Email Services Associate Resume Examples & Samples

History of working with translation services or creating web content in different languages
Digital marketing background a plus
Mutual fund and finance background a plus
SQL knowledge and prior knowledge of SFMC and CRM

Global Site Services Associate Resume Examples & Samples

Working knowledge of ICH, FDA, IRB/IEC and other applicable regulations/guidelines; familiarity with investigator start up documents; previous interaction with operational project teams and investigative sites preferred
Works well independently as well as in a team environment
Detail and process oriented
Positive attitude and approach
Multi-tasking capability
Flexible and adaptable to a developing work environment

Location Services Associate Resume Examples & Samples

GED or High school Diploma
OR US Armed Forces as an Army Adjutant General 42A or Human Resources/Personnel Administration Specialist 42A, 75B, Navy Human Resources Officer 120X or Personnel Specialist PS/Yeoman YN, USMC Adjutant Officer 0180 or Personnel & Administration 01XX, Air Force Personnel Officer AFSC 36PX or AFSC 3S0X1, or USCG Human Resources Officer CG-HRM10 or Yeoman YN
Experience with Microsoft Office, Outlook

Hospitality Services Associate Resume Examples & Samples

Oversee the Arrangement Desk Reception areas, keeping them clean and professional appearing
At all times, must present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. Present a genuine smile out of kindness
Must be able to multi-task, set priorities, and organize work in a high paced environment
Explain the features and benefits of the Dignity Family Assistance Portfolio and Grief Management Resources
Research family information before families meet with counselors
Assign families to Arrangement Counselors using the ‘UP-System.’ Strict adherence to the “Up-System” is crucial
Answer incoming calls promptly, professionally, and sensitively using proper telephone etiquette
Immediately accept, inventory, and log into the system, clothing and personal items of the deceased with notation of any ‘special requests’ by the family. It is critical to keep clothing accurate! Promptly forward personal effects to Quality Control
Confirm accurate information while greeting families and scheduling appointments. Much research is required for each decision
Greet families and guests diplomatically while handling continual interruptions, changing priorities, and daily deadlines. From 30-50 families per day must be cared for
Follow-up with staff to insure families and guests are taken care of with a high level of customer service
Prepare appointment slips for the following day
Information material displayed at the Front Desk must be kept current
Prepare information folders and distribute them to families accordingly
Must be able and willing to learn the Concierge duties
Provide directions to Rose Hills, to the proper staterooms, and to interment locations
Give service and viewing time information to families, florists and visitors
Direct and assist families and their guests to proper viewing rooms and chapels
Insure that visitation rooms are prepared to receive families
Deal diplomatically with continual interruptions, changing priorities, and daily deadlines
Print and distribute daily reports
Inventory and order supplies as needed
Maintain coffee service for families and guests. Clean coffee equipment, prepare coffee, and serve as needed
Adhere to Company policies, procedures, rules, and controls
Adhere to safety rules and regulations, and report unsafe practices to management
Act on customer complaints to provide satisfactory resolution
Understand and achieve annual SMART goals
Participate in training and skill development opportunities to improve competency and customer service
Report to work on time and maintain standard attendance

Professional Services Associate Resume Examples & Samples

Work with the Accertify Professional Services team and assist on the most effective deployment of our Interceptas platform for clients
Create, deploy and test fraud transaction screening rules
Configure Fraud Analyst user interface to Customer specifications
Perform Customer training
Create client-facing Project Documentation and Training materials
Develop strong relationship with Customers to deliver exceptional service and ensure that client expectations are exceeded
Assist with additional duties as assigned
Job requires extensive travel
1 year of experience as a Fraud Analyst or a Chargeback Analyst in an high-transaction eCommerce environment
Excellent communication abilities, both written and verbal
Excellent knowledge of the Microsoft Office Suite
Previous experience conducting Group Training or excellent Presentation skills
Must be collaborative, solutions oriented and a team player

Location Services Associate Resume Examples & Samples

Minimum of 1 year experience within an office environment
College Degree (Associates or Bachelors)
Strong Microsoft Office skills (Excel, SharePoint, Word, PowerPoint
Must be able to work overtime for onsite after hours events
Office location is Berwyn and Deployed City is Philadelphia

Orkin Home Services Associate Resume Examples & Samples

Excellent follow-up and organizational skills
Ability to ‘self-start’ and work independently
Ability to pass a background check , including a clean driving record, and pass a physical and drug screen

Core Business Services Associate Director Resume Examples & Samples

Works closely with the Portfolio Leads, Product Leaders and Digital Architects to understand the business vision/issue/concept, provide recommendations on the solution, and agree on expected deliverables
Works with the Portfolio Leads, Product Leaders, Digital Architects and project sponsors to refine complex concepts and articulate value propositions of new digital solutions
Defines overall business and technical requirements for the solutions
As needed, creates and manages the project plan, which at times may be complex with multiple workstreams, at the direction of the Portfolio Leads, Product Leaders and Digital Architects
Creates the expected deliverables covering strategy, go-to-market, technology and deployment activities, working directly with the sponsor team and DPS project team (which can include Digital Architect, Visual Architect, Solution Manager, Product Manager and/or Solution Analyst)
Liaises with and leverage the Innovation Hub and other EY teams (including Brand Marketing & Communications (BMC), Global ITS, EY Knowledge (EYK) and Risk Management) as appropriate for the requisite skills
Ensures all relevant DPS competencies are leveraged in solution and product development
Participates in technical design, development and testing to support broader solution development, alignment and consistency
Coordinates activities within the DPS team, Innovation Hub and other EY teams (including BMC, Global ITS, EYK and RM) to ensure expectations and dependencies are managed
Provides support to the Portfolio Leads, Product Leaders and Digital Architects for deployment activities, at the request of the project sponsor/champion
Must be able to influence at all levels of the organization
Wide discretion in designing and delivering its services provided that activities are consistent with EY operating policies, risk management requirements and functional precedents
Influences and directs the activities of individuals on the DPS team, and in other parts of the organization (Innovation Hub, EYK, Global ITS, BMC) who are involved in the product and solution development activities
Receives general direction rather than supervision; however supervision may occur more frequently given the complexity and visibility of a project
Strong understanding of and experience with EY processes (including business development, go-to-market and service delivery), services and knowledge
Strong product/project management skills including the ability to lead workstreams across borders, sectors, functions and service lines
Strong visualization, communication, listening and facilitation skills
Business acumen – understanding how the digital products and solutions relates to account team and client issues and needs
Ability to build and manage relationships at all levels of the firm
Ability to facilitate input from diverse constituents to support a clear message about digital concepts, processes and/or solutions
Ability to influence and coordinate in a multi-country, multicultural and highly distributed organization
Ability to understand, convert and scale local content for global leverage
Excellent sense of operational efficiency, judgment, tact, and decision-making ability
Ability and flexibility to work in a virtual environment across multiple time zones
Flexibility to work non-standard hours
Domestic and international travel may be required periodically
10 plus years related experience in solution and/or technology development, business development and/or marketing

Global Loan Services Associate Resume Examples & Samples

Knowledge of loan markets, specifically Par Loan markets desired
Experience with handling amendments, restructurings and other typical Par loans activities
Able to meet tight deadlines and has an execution-focused approach
Excellent organization and interpersonal skills
Ability to drive change and improve efficiencies on the team
Self-motivated and willing to assume extended responsibility
Can identify key control points within a process, and then provide assessment of the preventative and detective control
LoanIQ and ClearPar system knowledge and trade closing and or trading desk exposure

Winter Services Associate Resume Examples & Samples

Greet all guests and present oneself in a professional and friendly manner at all times
Pleasantly communicate directions, drop off/pick up areas and processes
Ensure adherence to all posted resort signage road rules and regulations within the lodging and parking area
Assist guests with luggage and/or ski equipment
Safely and responsibly handle guest property, such as transporting vehicles within drop-off/pick-up areas
Exercise patience and understanding when interacting with guests
Act as an ambassador of the resort and all of the activities and events that we have to offer
Process EFT payments for valet services
Loves to work in the outdoors (in all variety of weather conditions)
Proven ability to provide excellent customer service and multi-task
Proven ability to diffuse unpleasant situations
A high level of initiative
Responsible enough to work alone
Team oriented with an energetic, friendly, cheerful and animated demeanor
Valid Class “G” Driver’s Licence with clean driving record
Knowledge of Blue Mountain Resort and general area

Credit Services Associate Resume Examples & Samples

Review any customer order on hold for timely release and/ or communication to internal stakeholders of potential issues, ensuring that a resolution is reached in an efficient manner
Prepare reports from NetSuite, SFDC and SAP, as requested or scheduled by BlackBerry Credit Management
Update customer accounts in the company’s ERP system (NetSuite, SFDC and SAP), as required, including credit limit changes, risk category changes, saving credit reviews, approvals or other relevant credit documentation
Review all submissions to the credit department, ensuring that all information required is received, prior to forwarding to the credit analyst
Monitor the shared credit team mailbox for requests, forwarding these to the appropriate team member, or responding to the requestor if the necessary information is available
Provide credit reports from D&B Credit, as requested, to internal stakeholders with a summary of relevant factors
Superior customer service and business communication skills
Prior experience in a credit environment, preferably in a public global organization
Familiarity with Dun and Bradstreet or similar credit reporting environments
SFDC, NetSuite and SAP experience would be an asset
Intermediate to advanced Microsoft Office skills specifically in Excel and Word
Ability to communicate fluently in English, in writing and orally
Ability to work under pressure whilst prioritizing workload
Dedicated team player, demonstrating initiative and independence

Member Services Associate Resume Examples & Samples

Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool
Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management
Ensure that set objectives are met as defined on the agreed performance metrics
Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues
Maintain adherence to all company policies and procedures
Proficiency in Systems and Tools

Professional Services Associate Resume Examples & Samples

Primary responsibilities include performing project-based engineering, design, installation and troubleshooting of data/security networks
Working with the engineering team to successfully implement secure network solutions
LAN routing and switching configuration and deployment in medium to very large environments
Provide network engineering consulting services, including: assessment, design and implementation of data and secure networking environments
Assist clients through planning, design and implementation of secure data communications networks
Develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance
Bachelors Degree or equivalent experience and/or military experience
Strong knowledge and experience with design, implementation and support of the following

Disney Vacation Club Services Associate Resume Examples & Samples

Transport guests to and from the Disney Vacation Club Preview Centers from all resorts on WDW property as well as surrounding area resorts, including occasionally transporting guests and luggage to the airport
Perform a pre-sale presentation warm up during transports that may include storytelling, general property information, personal recommendations or Disney trivia
Transporting Guests with special needs including wheelchairs and ECVs
Ability to be flexible with work schedule, including weekends, holidays and overtime
Proven familiarity with Disney Vacation Club product
High School Degree or equivalent

Managed Services Associate Resume Examples & Samples

Assist in maintaining platform relevancy according to changes business needs and ensure that all client deliverables are met on time
Build experience working on top clients and a better sense of mapping social media goals to business goals
Produce and maintain internal and client-facing documentation of implementation steps and activities for internal and external partners
Assist with project operations activities

Transition Services Associate Resume Examples & Samples

Become a Subject Matter Expert (SME) on athenaCollector and athenaCommunicator. As a SME, serve as a resource to others in the organization
Project manage client engagements, ensuring expectations and deliverables are documented and met, key stakeholders are informed and client satisfaction is achieved
Diagnose and address client problems, and develop innovative solutions to issues that arise post- implementation
Responsible for providing content coaching via regularly scheduled calls with active involvement and oversight from mentor
Work to identify issues at the trend level of client performance and recommend courses of action to optimize the client’s workflows
Participate in internal team development and process improvement initiatives
Candidates should have a strong interest in physician practice management applications and revenue cycle management
Foundational accountant knowledge a plus
Effective time management, logical problem solving and analytical skills with a demonstrated attention to detail are required
Requires outstanding listening and interpersonal skills with the ability to effectively work and communicate with Revenue Management Staff, typically director level and above

Member Services Associate Resume Examples & Samples

Function as the First point of contact for payroll-related cases raised by the members and/or managers by case submission
Analyze payroll-related cases and determine proper steps for resolution
Partner with CGI payroll team(s) when needed to resolve cases
Appropriately categorize, prioritize, assign and escalate cases to ensure service levels are met
Prepare and deliver payroll-related variable data to CGI Payroll team per standard processes
Payroll-related experience
Proficient with MS excel
Proficiency in Systems and Tools especially Microsoft Office and MS Excel

Member Services Associate Resume Examples & Samples

Interact with members and prospective customers in person at our storefront, addressing and resolving a myriad of customer questions and concerns
Provide direct assistance to customers via the telephone and email
Assist members with emergency situations in a timely and courteous fashion
Assist members by creating new reservations or modifying existing reservations
Provide verbal directions to our locations
Provide member instructions for operation of vehicles, including troubleshooting of minor mechanical difficulties
Use proprietary technology to diagnose and remedy simple vehicle issues
Research and document member reports of vehicle damage
Dispatch our Fleet staff’s to address any issues with a vehicle as they arise
Research and resolve escalated complaints concerning reservations, vehicle condition, and overall quality of service
Provide members with accurate and up-to-date account and policy information
Explain invoicing process and specific billed charges
Collaborate with colleagues to resolve complex billing disputes
Collections
Must have 1 year of customer service experience
Must have a valid drivers license with no more that 2 moving violations in the last 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Global Services Associate Client Director Resume Examples & Samples

Act as a trusted advisor to key client decision makers
Lead integrated analyses that enable clients to take action against strategic business goals
Intermediate financial & contractual acumen
Manage, motivate, develop & inspire direct reports
Strong sense of urgency and accountability to drive client outcomes
Bachelor's degree required, MBA a plus
Related industries include: Consumer Packaged Goods, Consulting, Information, Sales, Analytics

Agency Services Associate Resume Examples & Samples

Experience of up to 2 years, preferably in a customer service environment
Excellent telephone etiquette and service delivery skills
Strong communication skills and effective listening abilities
Flexible and adaptable to change; able to overcome obstacles and create solutions
Effective organizational and time-management techniques
Exhibit patience and a positive outlook when working with agents and policyholders
Contribute to an environment of accountability, collaboration and teamwork
Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
Able to commit to the entirety of the training program and work within a structured operations environment

Site Services Associate Resume Examples & Samples

BS or BA degree preferred. Equivalent education and/or experience may substitute
1 to 2 years of experience in support positions involving operations, process management, or customer service in a fast-paced environment
Intermediate skill level with MS Excel and MS Word required
Experience with work-flow software and some familiarity with other relational databases, such as MS Access a plus
Very strong problem-solving and organizational skills, with good follow-through
Ability to manage a number of assignments and a large volume of tasks to completion simultaneously with accuracy and efficiency
Ability to work individually or within a team with minimal direction and to support multiple, internal clients
Strong problem-solving skills with an understanding of interdepartmental dependencies regarding business issues. Proven business judgment and ingenuity when handling operational obstacles
Excellent written and verbal communication skills and strong interpersonal skills
Subject matter experience in pharmaceutical or health care industries preferred, but not required

IT End User Services Associate Growwwer Resume Examples & Samples

Participate in projects related to IT end user services
Manage requests come from the business areas of MOL FS and MOL Group related to IT end user services
Make suggestions for the development of end user processes that increase end user satisfaction
Support IT related operations from the end user point of view
Active participation in the preparation of the new Service Manager Tool
Participate in evolving better relationship between MOL IT and the end users
Cooperate with IT Customer Service and other operation teams
Customer oriented thinking and behavior
Knowledge of MS Office and Windows
Minimum intermediate English knowledge
Able to work independently and in team also
Always challenge yourself, learn continue sly
Act responsibly and anticipate issues

Front Services Associate Resume Examples & Samples

To shuttle guests to areas off property (i.e., the spa or the golf course) as needed
To assist in other areas of the Front Office (PBX, Gift Shop, Front Desk)
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures
Performs other duties as needed
Ability to read, write and understand English
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Must possess a valid NJ Drivers License

Location Services Associate Resume Examples & Samples

Highly responsive, flexible and adaptable
Proactive thinker/action taker
Passionate about customer service
Ability to work with highly confidential material and maintain confidentiality
Seeks out challenges and opportunities to grow

Ticketing Services Associate Resume Examples & Samples

The Associate executes ticket sales on Audience View ticketing software at the window and by telephone and provides supervision of the advanced sales operation of the Harvard Box Office
As Venue representative, executes and supervises pre-event box office activity at Sanders Theatre
Provides advanced training of student staff and maintains a high level of customer service at all times
Assists the Manager of Student Ticketing Services in event management duties
A minimum of three years related experience in box office sales or customer service required
Experience with ticketing software programs required
Experience with Audience View ticketing software and FileMaker database preferred
Knowledge of the performing arts industry and regulations related to event management including ADA Title III regulations regarding public accommodations for accessible seating
Excellent interpersonal skills required for communication in a professional manner with students, members of the university, event producers and greater Boston community members
Willingness and availability to work a varied schedule that includes evening, weekend and holiday shifts
Successful candidates will be flexible, able to set priorities, work independently, exercise good judgment and refer problems to supervisor when necessary, take initiative, be organized, and work with a high level of accuracy and attention to detail
Bachelor’s degree or higher preferred

Building Services Associate Resume Examples & Samples

High school diploma or equivalent recommended
Previous janitorial experience
Clear and effective verbal communication and strong interpersonal skills

Workplace Services Associate Resume Examples & Samples

Facilities coordination – Facilities requests, vendor coordination, internal programs, security, inner office moves, vendor/account management
Administrative support to the Workplace Services/Facilities teams
Provide excellent customer service to all Veeva guests and employees
Daily building operations
Project coordination and execution

TK Ops, Position Services, Associate Resume Examples & Samples

Solid track record working within an operations environment
Can work well under pressure, lending control and order to a difficult or pressurized situation
Can deal easily with multiple issues and tasks
Proven management experience. Skills in delegation, organization and people management to ensure the team can work effectively
Strong Communication skills in English and Japanese
Proactive Team Player who actively promotes sharing of knowledge
Prepared to work additional hours to meet deadlines and strong time management skills
Approaches all situations with positive outlook, energy and enthusiasm. Is a self-starter who takes individual ownership for work quality and improvement. Leads by examples working with drive and determination
Strong organizational skills, to be able to use time well and prioritise tasks effectively
Ability to adapt to the changing needs of the department
Previous experience of Corporate Actions preferable
Understanding of market practice, FIEL, Tax Law, Company Law
Other operations background preferred i.e. as settlements etc would be plus
JSDA Internal Control Manager

Provider Services Associate Resume Examples & Samples

Understands the end to end authorization process, the SBU?s business and business drivers for success
Actively listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution
Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality
Resolves customer complaints or concerns as the first line of contact
Makes problem resolution and triage decisions not requiring clinical judgment
Discourages unnecessary clinical/physician phone transfers and encourages medical records to be submitted. Helps callers understand what clinical information is required
Transfers calls to clinicians and physicians only for clinically escalated situations
Communicates appeal and denial language to providers and members when appropriate
Processes withdrawals and other case status changes as needed
Understands client and regulatory expectations for accounts in their designated region
Recognizes and develops relationships with provider groups through repeat calls, and recognizes provider sensitivities for different health plans
Is responsible for reading and retaining information disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information
Processes fax attachments in between calls
Responsible for meeting SBU?s Service standards in all categories on a monthly basis, team player, maintain member and provider Confidentiality at all times, demonstrate effective problem solving skills, and be punctual and maintain good attendance
Participates in SBU?s Service Operations activities as requested that help improve Care Center performance, excellence and culture
Support team members and participate in team activities to help build a high-performance team
Demonstrate flexibility in areas such as job duties and schedule in order to aid SBU?s Customer Care Operations in better serving its members and help SBU achieve its business and operational goals
Assist SBU efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
Assume responsibility for self-development and career progression

Mail Services Associate Resume Examples & Samples

Must have at least three years of relevant work experience
Must have excellent professional cash handling ability
Must have excellent communication and customer relations skills
Must be able to lift up to 70 lbs. as needed of mail-room supplies including boxes and packages weighing up to 70 lbs
Must have a valid California driver’s license at the time of employment and maintain it throughout the course of employment
Must maintain a professional appearance
Experience/background as shipping clerk with post office or private courier and familiar with export guidelines and regulations, or equivalent experience as customer service/processing clerk with USPS or private couriers FedEx,DHL, etc. a plus
One year or more of mail-room experience

Employee Services Associate Resume Examples & Samples

Provide front line customer service to employees at all levels; answering inquiries and directing issues to appropriate managers
Support all aspects of the offer process including drafting the offer, monitoring the status of the pre-employment process, offer acceptance, etc
Coordinate new hire set up including Oracle transactions, Relocation, Facilities/IT set up
Administer Payroll changes and requests (special pay, severance, information requests)
Maintain personnel files
Coordinate various plant functions
Manage Invoicing
Assists with HR sponsored employee activities
Perform general clerical duties,including: scheduling, photocopying, faxing, mailing, filing, maintain office supplies
Strong organization, communication, time management, and organizational skills
Strong interpersonal and customer service skills with ability to deal with all levels of the organization
Ability to multitask and handle competing priorities under pressure while maintaining a high level of attention to detail
Strong computer skills in MS Office (Word, Excel, PowerPoint)
Ability to manage confidential information
Minimum two years relevant experience supporting HR Managers and their client groups
High school diploma/GED required
HR experience in a steel manufacturing facility desired
Knowledge of human resources laws and regulations
Must have a working knowledge of plant organizations and structure
Local candidates are strongly preferred

Location Services Associate Resume Examples & Samples

Responsible for open up and close of the front desk each day
Set up and cleaning of the office and kitchen areas each morning and maintaining business standards throughout the day
Receiving and sending mail and organising couriers as requested
Managing the day to day booking of meeting rooms and video conferencing units
Updating the environment and WHS reporting data onto a shared spreadsheet
Managing the issue of temporary and permanent access cards to the facility
Identifying and arranging required maintenance to the Accenture tenancy including engaging vendors
Set and management of purchase orders within the internal finance system
Deal with ad hoc requests from Accenture staff members using the office
Order catering for any onsite functions that request it
Issue loan items to Accenture staff members using internal loan items system
Minimum of 2 years customer service experience
Strong customer service skills with proven organizational & administrative ability
Strong Interpersonal and communication skills

Multichannel Services Associate Director Resume Examples & Samples

5-10 years’ experience in Marketing, Digital Marketing, Marketing Operations or similar function in a regulated industry
Leader with extensive experience working with customer-facing developers and content creators in health care
IT technical background preferred; process excellence (e.g., Six Sigma) preferred
Familiarity with digital channels and emerging technologies (e.g., mobile, web, tablet, and PC-based platforms)
Experience in database and digital marketing
Solution oriented mindset – Ability to identify potential solutions to address complex business challenges
Familiarity with multiple IT topics and business priorities
Ability to understand technical details
Recognized standing in the digital marketing arena; track record of innovation
Understanding of regulatory environment preferred
Creative thinker who can bring forward long-term solutions to innovate around HCP and consumer engagement and IT solutions
Experience in strategy and/or client services (e.g. agency, consultancy, Consumer goods) considered a plus
Good understanding at a macro level of digital database marketing practices and ecosystems used to achieve successful campaigns
Demonstrated business expertise and knowledge (business acumen) and the ability to consult internally and/or externally
Track record in vendor management – ability to provide coaching and feedback in a positive and constructive manner
Proven ability to manage multiple projects and be accountable for individual & department results
Demonstrated strong skills in oral and written communication, project management and leadership

Global Services Associate Graduate Programme Senior Specialist Resume Examples & Samples

Bachelor’s Degree in a technical discipline within 12 months of graduation
Additional European language advantageous; French, German, Dutch, Italian and Spanish
A basic working knowledge of Unix and Windows operating systems
Attention to detail plus good administrative, multi-tasking and prioritizing skills
Excellent communication skills, in both written and verbal English
Customer Service experience of any kind would be advantageous
Knowledge in Storage, Networking, Computer systems or Virtualization would be advantageous

Building Services Associate Resume Examples & Samples

Provides custodial service for the Prairie Lodge Recreation Center, Fountain View Center, Meadow View Lodge and other Sun City Huntley facilities, including activity rooms, ballroom, lounges, restrooms, pools and possible other facilities
Helps with set-up/tear down requirements including tables, chairs, etc
Helps with audio/visual set-ups when needed
Custodial tasks include, but are not limited to cleaning floors (vinyl, carpet and wood), windows, lavatories, shower and locker facilities, emptying trash; dusting furniture. In outdoor areas, tasks include emptying of trash receptacles, cleaning of water fountains, and cleaning of outdoor furniture
Performs other duties are required

Core Business Services Associate Director Resume Examples & Samples

Product management
Bachelor's degree in Business Management or Information Technology; MBA preferred
Certified Public Account (CPA) designation preferred
A minimum of 10-15 years experience managing technology applications or service products
Experience in the following beneficial: business analysis, sales and marketing, business development, project systems management, relationship management, technical help desk, desktop support, IT project management, tax technical, project planning, financial analysis, or business process reengineering
Strong analytical/research abilities and problem-solving skills
Excellent interpersonal and communication skills, with a strong client service orientation
Deep knowledge of the software development life cycle
Advanced understanding of tax law and its technology implications
Ability to work and team effectively with clients and high-level leaders
Solid presentation and facilitator skills
Adept at working on multiple projects concurrently in a fast-paced environment
Proficient at influencing
Budgeting ability

Mail Services Associate Resume Examples & Samples

Requires a HS diploma or GED, 2-3 year of previous experience with the ability to operate basic equipment; or any combination of education and experience, which would provide an equivalent background
Ability to lift 50 pounds or more maybe required
MS Word, Excel and Outlook knowledge preferred
Overtime required during peak seasons
Ability to work independently with limited supervision while meeting/maintaining quality and productivity requirements

Services Associate Resume Examples & Samples

Provides claims service via internal channels (phone/fax/email/mail) to claimants, internal, and external customers
Provides follow-ups on financial matters including: cash calls, legal budgets, wage statements, check copy requests, etc
Responsible for data entry including provider maintenance, Medicare validation, etc
Runs standard reports as needed
Maintains service level agreements and meets production goals
Understanding of intake procedures

Executive Services Associate Resume Examples & Samples

Office Administration
Thorough knowledge of record keeping procedures
Ability to manage multiple calendars and meeting rooms
Considerable knowledge of office systems and procedures
Ability to use all standard office equipment including personal computers, Microsoft Office, Word, Excel and Powerpoint
Excellent typing skills
Analytical skills sufficient to determine operational and logistical needs within functions accountable to the position and ability to recommend to supervisor methods of fulfilling those needs
Superior ability to communicate effectively both in writing and orally, in person and by telephone
Supervisory experience preferred

100

Expresso Cart Services Associate Resume Examples & Samples

Serves and replenishes food and beverages for customers and performs cashier duties for precise revenue collections
Utilizes proper food handling and food storage procedures when receiving, rotating and storing products. Verifies accuracy and quality of products received as indicated on invoice
Performs cleaning functions in assigned areas following established schedules and using prescribed methods and required chemicals. Complies with all safety and infection control guidelines
Greets/guides patients and visitors and responds to inquiries to enhance customer satisfaction

101

Linen Services Associate Resume Examples & Samples

Safely transports and supplies all areas of the hospital with an adequate supply of linen
Ensures an aseptic, aesthetic environment by providing for the prompt removal of soiled linen
Utilizes knowledge and judgment in the movement of linens, in compliance with standard precautions
Adjusts the daily linen order based on patient census, in accordance with acceptable practices
Reviews with the appropriate management staff. Maintains open lines of communication with the linen supplier
Is knowledgeable of and complies with all safety and infection control standards to provide a safe environment for employees and customers
Follows proper guidelines for the "rag-out" procedure
Minimal supervision to perform daily tasks
Must be able to prioritize requests and pace workflow to complete all necessary tasks prior to the end of shift
Basic reading, writing, and math skills
Ability to follow oral and written instructions
Personal Standard Precautions as required for specific task

102

Mail Services Associate Resume Examples & Samples

Perform various Mail Center activities (screening, sorting, metering, delivery, pickup, etc.)
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Drive cargo van to various client locations and post offices to retrieve mail
Shipping & Receiving and Loading Dock operations
Operate mailing, copy or scanning equipment
Take direction from Team Lead or Manager
Provide backfill when needed

103

Temporary Student Services Associate Resume Examples & Samples

Respond to routine inquiries from students, faculty, external constituents and staff
Review documents and forms for completeness, track files for follow up and distribute for review
Identify incomplete forms and communicate with staff/students/parents/guardians to obtain necessary information
Manage student files—both online and hardcopy
Coordinate with other staff on logistics for outreach activities, meetings and events
Clerical assistance—including, but not limited to, data entry; filing; copying and collating documents; assisting with campus errands; data compilation and analysis; generating reports
Monitor and prioritize workloads to ensure timeliness and quality standards
Ability to prioritize and execute multiple projects at once, work independently with minimal supervision, and work collaboratively with colleagues
Ability to work with confidential information while showing discretion and professionalism
Exceptional customer service, including the ability to maintain a high degree of professionalism at all times
Strong attention to detail and organization skills
Excellent writing and verbal oral communication skills
Ability to learn new software applications quickly
Knowledge of MS Office (especially Excel) and the ability to navigate the internet for research
Some higher education experience preferred

104

Transfer Agency Services, Associate Resume Examples & Samples

Responsible for day to day relationship with BlackRock’s Third Party Transfer Agents (TA) in Dublin, Jersey and Switzerland acting as lead contacts for both internal and external parties
Responsible for investigation and resolution of day to day operational queries, issues and incidents across the entire range of services provided by the TAs
Responsible for Cash flow Dashboard monitoring for Dublin-domiciled products, and ensuring Portfolio Managers receive timely and accurate cash flow information
Management of issues and incidents, conducting root cause analysis and ensuring appropriate remedial steps are clearly defined and assigned to mitigate risks
Proactively analyze trends in errors and issues to identify opportunities for process improvement at either the Provider or BlackRock
Provide subject matter expertise to ensure the integrity of the operating model identifying and implementing best business practice where required
Responsible for preparation and maintenance of procedures, processes and controls between BlackRock and its administrators
Participate in periodic reviews and updates to the operating model / service level documentation ensuring they reflect optimal working practices
Responsible for the monitoring of invoices from the provider, ensuring accuracy and completeness, and providing appropriate authorization for payment
Responsibility for monitoring the performance of the service provider
Completion of oversight checks on specific activities at the TA to ensure compliance with agreed service levels
Monitoring of on-going performance levels and validation against agreed key performance indicators to ensure service standards are maintained and improved
Conduct annual due diligence visits on providers issuing formal findings documents as appropriate
Active participation in business and regulatory-driven projects as an SME representing Transfer Agency Services
Transfer Agency or TA Oversight experience is essential
Experience or knowledge of non-UK funds and/or cash/liquidity products would be an advantage
Strong initiative to follow up on outstanding issues – identify what needs to be done, take action and see through to resolution
Ability to work in a team environment and build strong relationships with colleagues and both internal and external contacts
Strong attention to detail to ensure a high degree of accuracy in everything you do
Experience of managing risk and control in a financial services environment
Experience of working with external providers
Relationship and/or project management experience would be advantageous

105

Core Business Services Associate Director Resume Examples & Samples

Manage open data efforts including coordinating how we offer APIs and create public data
Decrease the cost of managing data and increasing the value of the data we have
Improve how the agency collects, uses, manages, and publishes data
Lead Americas Tax's efforts to track data collections, data purchases, databases, physical data models, and linkages between datasets
Improve data quality and how we measure data quality
Ensure data is available, reliable, consistent, accessible, secure, and timely to support the mission and activities of the agency
Align and standardizing data models
Head up Americas Tax's data-working group

106

Cell Culture Services Associate Resume Examples & Samples

Prepare a variety of media and stock solutions that are transferred from tank to bag or tank to tank in order to support cell culture main operations to facilitate proper cellular growth per SOP
Produce pre-assembled weighing kits which consist of raw materials weighed out, bagged, and labeled that are used down the process per SOP
Able to follow SOP’s to perform routine cleaning activities of parts and equipment using manual cleaning methods, designated parts washers, Clean-In-Place (CIP) and COP(Clean-Out-Of-Place) systems. As well as collecting rinse water samples and performing swabs on required equipment for testing
Execute proper documentation and measures to initiate changing over of parts and equipment to be released for use
Performs a majority of operations in a cGMP clean room environment
Practices ergonomic safety and use appropriate personal protective equipment (PPE) in all operations
Documents execution of operations through the Bio Manufacturing Execution System (BioMES), batch record and equipment use logbook using Good Documentation Practices (GDP). Interchanging between electronic and paper documentation procedures

107

Shared Services Associate Resume Examples & Samples

Responsible for the review and approval of invoices through Invoice
Management system, invoice research and escalate invoice issues directly to the management team
Collaborate with other team members in order to research details of escalated billing inquiry
Calculate reinstatement quotes, obtain fees from outside business partners to accurately complete a customer reinstatement or pay-off quote
Provide internal customers with quality customer service
Coordinate the pre-foreclosure process specifically the foreclosure referral and associated analysis, the NOI, the preparation of the bid, and doc prep post foreclosure
Dealings at the property level as it pertains to the deployment of property preservation and inspection orders, and property valuation orders and results
Coordinate monthly credit reporting and borrower credit reporting inquiries
High school graduate or equivalent, 4 year degree preferred
MSP experience a must
1 year minimum mortgage servicing and default experience
Mortgage related accounts payable experience a plus
Excellent mathematical skills
Good interpersonal and verbal/written communication skills a must
Candidate must be highly organized, with a high attention to detail
Highly ethical
HS Diploma or Equivalent 1+ years minimum experience

108

Location Services Associate Resume Examples & Samples

Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services
May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)
May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment
May provide audio-visual support/troubleshooting prior to and during meetings and events as needed
May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.)
May provide basic technical support for standard office equipment (e.g., copiers and printers)
May provide support related to on-site catering
May manage operations of communication center/switchboard on a daily basis
May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource
May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding
May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines
May act as a point of contact for external providers (e.g., cleaning contractors)
May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location
May contribute to the preparation of daily, weekly, and monthly reports
May perform administrative duties according to location guidelines
May carry out instructions for security, fire, health and safety and maintain records
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies
Minimum of 3 years of administrative experience
Microsoft application tools
Office/admin experience
Proactive, self-starter
Forward thinking
Embraces & thrives on change
Passionate about learning
Open to new ideas & other points of view
Responsive, flexible, adaptable

109

DNS / Extranet Services Associate Manager Resume Examples & Samples

Lead and be accountable for the DNS/ extranet services
Lead and refresh the Move to Production process of network services to ensure consistent and stable environment globally
Leverage capabilities as needed to simplify the end-end delivery of services
Develop KPI's and measure SLA's related to DNS services
Bachelor's degree in Network communications, advanced degree or equivalent technical training certification a plus - example Certified Cisco Internetworking Expert (CCIE)
8+ years of related IT business work experience
Experience in CPG industry preferred
Provides outstanding customer service skills to direct and indirect customers, resolving very difficult and sensitive issues effectively
Operational experience in the following technologies from an isolated as well as integrated perspective

110

Document Services Associate Resume Examples & Samples

Analyze, research and resolve documentation issues
Act as SME on all acquisitions, deals, and trust collapse efforts
Run and analyze reports reflecting pipeline efforts and needs
Effective verbal and written communication skills with internal and external customers
Assist Management with day to day processes such as assigning the Loans out to different representatives
Train and mentor new employees
Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job
Final Documentation, Chain of Title, EntityChain experience required

111

Senior Cleantech Services Associate Resume Examples & Samples

Duties shall include administering and supporting various consulting service obligations such as renewable energy market research, on-site and off-site renewable generation offer solicitations and analysis, as well as similar initiatives related to clean technology; including energy storage and fuel cell technology
Research, filter, warehouse and document emerging information and trends relating to global sustainability and clean technology initiatives such as environmental and carbon legislation, renewable and efficiency incentives, vendor advancements, and energy technology evolution
Provide tactical support in the analysis of evaluations and assessments of clean and renewable technology opportunities including solicitation of Requests for Proposal (RFP) and in-depth proposal review of alternative clean technology options for supervisor review and eventual submittal to client(s). Assist in the production and administration of site and client specific feasibility studies and related analysis(es) using common financial analysis techniques
Bachelor’s Degree in Energy, Business, Finance, Engineering, or a related technical field with 1+ years of related professional experience
An interest in pursuing a career in emerging energy services
Versatility and the ability to, learn, and work across multiple disciplines
Ability to work well with a large network of internal colleagues
High commitment to company vision, values and excellent customer service with high quality work product
Analytical self-starter with strong attention to detail
Strong multi-tasking skills with the ability to work on multiple projects in diverse areas
Proficient computer experience in Microsoft Office Products, particularly Excel, Word, and PowerPoint
Consulting or advisory experience

112

Member Services Associate Resume Examples & Samples

Analyze and route work, work orders and e-mails to the appropriate work queues
Route and pend cases to appropriate work queues
Ability to update and review pending transactions within multiple processing and workflow systems
Sort and distribute incoming mail, including faxes and inter-office mail as well as a variety of non-complex research and order fulfillment activities
Provide follow-up support for pending service transactions which requires excellent written and verbal communication skills
General insurance, annuity, settlement option, and financial product knowledge is desirable
Basic keyboarding and PC knowledge

113

Admission Services Associate Resume Examples & Samples

1 Year Customer Service Required in Healthcare or Related Setting
Working knowledge of personal computer and communications technology
MS Word - basic knowledge
Ability to communicate effectively through both oral and written formats
Medical Terminology
Data Entry - intermediate knowledge
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114

Wmcs Brokerage / Banking Services Associate Resume Examples & Samples

Account balances, holdings and activity
Web Bill Payment
Merrill Lynch Online log-on, passwords reset, navigation and other functionality or trouble shooting
Statement reconciliation
Handle incoming Wealth Management (and ML Edge Tech calls) client calls utilizing professional telephone and problem solving skills
Provide brokerage/banking account information, including but not limited account balances and deposit rates, checking and Visa activity
Support Merrill Lynch Website (MyMerrill) navigation and functionality including but not limited to linking of accounts to MyMerrill and statements, creating user friendly IDs, resetting client passwords, and providing technical support with connecting to the MyMerrill web-site and quicken downloads
Explain content, format and activity on monthly and quarterly statement. Assist client with reconciliations of monthly activity and re-order duplicate statement copies
Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s requests

115

Global Site Services Associate Resume Examples & Samples

Collect, review, process and track regulatory & investigator documents required for study site activation in accordance with Covance SOPs, sponsor SOPs. ICH GCP guidelines, EU Clinical Trial Directive, FDA Regulations and the Investigator Package Plan
Assist in review and approval of regulatory & investigator documents for the study site activation and drug shipment trigger
Assist in preparation of project specific plans for the GSS component of assigned studies and in review of core English patient informed consents for compliance to international requirements and protocol as applicable
Maintain and update document tracking information in the trial TrackerTM Site Information Module and other tracking logs
Assess impact of site personnel changes on regulatory documents and process/review new documents according to GCP/ICH guidelines
Assume responsibility for contacting and following with investigator sites regarding completion of confidentiality agreements and other information that may be required
Responsible for identifying internal resources, locating critical historical data contained in feasibility and proposal archives, prioritizing requests for information from various internal databases and determining appropriate format for reporting same
University/College degree (life science preferred), or certification in a related allied health profession from an appropriate accredited institution (e.g., nursing certification, medical or laboratory technology)
Working knowledge of ICH, FDA, IRB/IEC and other applicable regulations/guidelines; familiarity with investigator start-up documents; previous interaction with operational project teams and investigative sites preferred
Good communication skills, oral and written
Interact with internal and external customers with high degree of professionalism and direction
Multi-tasking capability
Computer proficiency (MS Office – Word, Excel, Power Point and Internet skills), aptitude for training, capable of operating standard office equipment (e.g. fax, copier, etc.)
Flexible and adaptable to a developing work environment
Basic understanding of biology and biological processes
Exhibit general computer literacy
Works efficiently and effectively in a matrix environment
Fluent in local office language and in English, both written and verbal

116

Agency Services Associate Resume Examples & Samples

Receive inbound calls from agents and policyholders in a contact center environment
Process policy transactions on behalf of agents, which include quote requests and policy changes
Accurately interpret and verify new and renewal policy transactions, policy coverages and policy changes for agents
Communicate underwriting guidelines to agents
Respond to simple as well as complex billing inquiries from agents and policyholders
Provide agents and policyholders with technical support on The Hanover’s systems
Partners with others within Personal Lines to resolve customer related issues
Follow up with agents and policyholders on outstanding items in a timely manner
Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program
Make process improvement recommendations related to procedures, workflows and systems
Participate in special assignments and perform other duties as needed

117

Mail Services Associate Resume Examples & Samples

Runs high volume copy machines and performs binding and finishing work
Operate high volume scanners
Operate image handling software
Operate MS Office and Email systems
Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems
Maintains records for management reports and inventories of supplies needed
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
Calculates charges for jobs performed and maintains some billing logs
Responds to and coordinates all service calls required by customer
May perform filing duties in conjunction with specific customer requests
Delivers completed jobs to pre-determined customer locations within and outside of the site
Maintains daily meter and service logs
May travel between customer's buildings
Answers customer questions regarding status or feasibility of job requests
Ensures upkeep of convenience copier areas by keeping neat and well stocked
Performs duties related to the shipping and/or receiving of materials
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted
Uses all copier equipment, calculator, fax machine, postage meter and some PC
Performs filing duties, which may include 'purging' and archiving old documents
Requires high school diploma, GED, or equivalent work experience
Some related copy job experience is preferred
May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy
Demonstrated competency in basic computer skills including proficiency in MS Office Suite

118

Brokerage Services Associate Resume Examples & Samples

Answers incoming telephone calls from registered representatives, sales assistants and customers on a variety of topics including account details, operational questions, and paperwork processing
Contacts clearing firm and other external vendors to resolve inquiries
Resolves basic questions. Refers more detailed questions to more senior level representatives or other departments for resolution
Provides general operational processing assistance
Ensures strict confidentiality of client, firm and employee records
Basic knowledge of financial services industry
Good attention to detail
Strong PC skills (MS Word, Excel, Outlook and other relevant applications)
High school diploma or equivalent required, college degree preferred
1 - 3 years experience preferred

119

Enviromental Services Associate Resume Examples & Samples

Experience in hospitality related environment or cleaning experience preferred
High school education or equivalent preferred
Ability to be able to comprehend materials safety data sheets and chemical labels preferred. Ability to multi-task preferred. Good written and verbal communication preferred

120

Delight Services Associate Trilingual English Resume Examples & Samples

Handle escalated calls, chat queries and complaints including issues relating to policy and procedures, compliance, commission and returns
Use judgment and guidelines provided by Stella & Dot to properly provide credits and escalate issues
Handle customer and stylist questions, complaints, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one email
Communicate with customers and stylists using web-based tools and demonstrate professional proficiency in typing and grammar
Follow up and provide thorough, closed loop service on issues that cannot be addressed in a single call
Take ownership and be accountable for your assigned responsibility, liaise with respective departments and be the first point of contact for your area of expertise
Appropriately document all transactions and pertinent interactions
Adhere to structured workday schedule to provide maximum incoming call coverage
Meet or exceed monthly productivity measures (Availability, Logged In hours, Calls per day, etc.)
Develop broad working knowledge of Stella & Dot practices and operations, and demonstrate continued and consistent proficiency in the skill sets utilized within the Delight Center
1 – 2 years customer service experience
Good IT Skills with Word, Excel, Email and other systems
Ability to communicate (orally & written) correctly and clearly with all customers
Good comprehension skills-- ability to clearly understand and state the issues customers present
In hours, Calls per day, etc.)
Fluent, French, German and English
Demonstrable ability to use judgment and logic to determine issue resolution
Demonstrable ability to research complex issues using multiple systems
Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
Ability to approach problems logically & rationally
Action oriented and self disciplined
Ability to quickly & effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

121

Treasury Management Services Associate Resume Examples & Samples

Assist Treasury Management Services Manager with daily processes
Monitor daily workflow to ensure timely completion
Perform daily reconciliation of bank accounts and money market vendors versus Janney records
Review activity for proper approvals and maintain effective control procedures at all times
Process data entry needs within BETA Host for Operations (i.e. Updates, Credits, Debits, etc.)
Accurately processes incoming and outgoing wire transfers (domestic and international
Demonstrate ability to respond promptly, accurately and professionally in a high pressure environment to branch personnel and clients
Be resourceful in resolving issues that cross operational department lines
Assist branch personnel in training relating to automated asset movement system
Achieve subject matter expertise in the automated asset movement system and actively participate in the periodic enhancement roll outs and system error resolution
Learn and maintain fundamental competence in all operational departments
Assist with various projects geared toward building upon current processes and controls to enhance regulatory compliance, reduce risk, and create operational efficiencies
Keep up to date on current regulatory events that govern Treasury Services
Client focused and can demonstrate superior commitment to client service
Takes initiative and is self-motivated
Ability to grasp issues and offer innovative solutions
Ability to work independently and also work seamlessly with Treasury Services colleagues as well as Senior Management
Superior attention to detail in fast-paced environment
Maintain professionalism with clients, colleagues and all levels of management
Strong working knowledge and ability to use technology, i.e., Excel, Access, Microsoft Office Suite products and PDF software
2 years related work experience in the financial services industry preferred particularly in Operations
Series 7 preferred or ability to obtain Series 7 within 6 months of employment
Fundamental working knowledge of the financial industry preferred

122

Transaction Services Associate Resume Examples & Samples

Advise clients on enhancing financial opportunities and mitigating risk associated with mergers and acquisitions
Analyze financial and operational results of target companies using accounting information and interviews with management
Prepare and evaluate pro forma financial information
Research industry standards and trends, target companies or other information affecting the acquisition
Write and/or review detailed reports correlating due diligence and financial analysis findings with client valuations
Identify issues affecting purchase price, deal structure or deal termination
Recommend post-acquisition actions to achieve anticipated earnings/cash flow improvements
Evaluate effects of seasonality and cyclicality on cash flow requirements
Work alongside other BKD team members to manage client expectations
Work closely with client executives, attorneys, investment bankers, private equity investors or other stakeholders
Maintain and strengthen relationships with current and prospective clients of the firm
Bachelor's degree in accounting, finance or related area required
Strong current knowledge in the following: U.S. Generally Accepted Accounting Principles (GAAP), mergers and acquisitions, transaction services
Experience with current audit and accounting concepts
Strong time management skills and ability to meet deadlines in a fast-paced environment
Proficiency with Microsoft Office, primarily Excel
Willingness and ability to travel when necessary

123

Core Business Services Associate Director Resume Examples & Samples

Define a robust architecture for building new applications and releases, leveraging and enhancing existing building blocks, or creating new reusable component
Manage and lead the software design team
Provide technical leadership to the development team
Understand the long-term business objectives and suggest technical strategies to meet those objectives by introducing innovation through technology
Be an evangelist and strong communicator of the architectural blueprints of our product to mobilize the rest of the organization to build solutions that fit our customers’ needs
Be responsive and decisive on adjusting our product architecture as customer requirements, market conditions and technologies evolve
Partner with others inside and outside the software development organization to gather all requirements to formulate the appropriate architecture required to provide system functionality, deciding when to advocate, and when to compromise, to arrive at a mutually-acceptable solution
Work with the development team to translate the software architecture into design
Actively participate in the development process, as needed
Work closely with product management, software development, quality assurance, sales, and the executive leadership team
Comfortable communicating architecture to all levels of management and customers
Excellent knowledge of software development methodologies and processes
Track record that includes the design and release of high-quality, high-performance enterprise software products / applications
Excellent decision-making skills with the ability to balance conflicting interests in a complex and fast-paced environment; Strong analytical, prioritization, and troubleshooting skills
Strong leadership skills and experience successfully managing teams
Work and communicate internally and with the customer at all levels, including engineers, end-users to C-suite
Design solutions to customer issues by bringing together the right processes, technologies, tools, and people
Motivate and develop technical resources to meet changing technical and business needs
Demonstrate excellent communication skills (oral and written), excellent customer facing skills, strong judgment, and effective organizational and interpersonal skills
Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement
Lead the implementation of an Enterprise Technical Architecture based on business requirements and IT strategies, as well as to rectify gaps and pain points within the current state
Understand business and processes in order to create new and valuable solutions that improve upon existing delivery capabilities and offer business benefits
Stay current on technologies, the IT Industry, as related to IT
Visualize how technology can be applied to solve business problems
Comprehend and evaluate functions and capabilities of new technologies
Estimate the financial impact of technical architecture alternatives
Minimum 10 years of experience in hands-on development, application design in the delivery of software products
Minimum 3 years in an architect role in previous large-scale software development projects, preferably SaaS delivery model
10-15 or more years of experience in at least two IT disciplines in a client/server or service-oriented architecture (SOA) environment, including technical architecture, network design, application development, middleware, servers and storage, database management, or operations
5 or more years of experience with server virtualization technologies such as Hyper-V or VMware
2 or more years of experience in migrating application workloads to private or public clouds
Understanding of the infrastructure and application characteristics that are needed to determine the suitability of moving a workload to the cloud and which type of cloud
2 or more years of experience with either Microsoft Azure or Amazon Web Services public cloud solutions
Experience with designing and implementing hybrid cloud solutions
Bachelor's degree in computer science, systems analysis or a related study, or equivalent experience

124

Administrative Services Associate Resume Examples & Samples

May supervise or oversee the work of student employees
Represents an office as administrative liaison. Responds to non-routine inquiries requiring technical and/or University or unit knowledge
Utilizes department and/or University policies, practices, and procedures to answer questions and resolve problems and issues
Coordinates special events that require judgment in determining and prioritizing activities to meet desired results
Coordinates complex appointments, meetings, and travel itineraries. Triages scheduling issues
Edits documents and presentations. Composes basic correspondence. Types and coordinates class materials
Performs a variety of administrative duties regarding academic class scheduling and/or student academic records and/or reports. Duties may include activities such as updating student records, registering students in courses, entering courses into PeopleSoft and assigning classrooms
Coordinates mass mailing and/or email distribution
Creates and oversees departmental files, databases, and reports
Maintains office and/or laboratory supplies and inventory
Maintains website
Sets up accounts, tracks budgets, reconciles accounting statements, and follows up on discrepancies. Prepares purchasing and accounting forms for approval. Processes expenses

125

General Services Associate Resume Examples & Samples

Processes vendor invoices, check requests and employee expense reports for payment
Makes travel arrangements for employees, e.g., requested departure time, hotel, etc. through travel department
Copies, assembles and files company publications, manuals, forms and software documentation
Checks-out documentation manuals or other material to employees or prospective clients and notifies appropriate personnel when material is not returned within specified time frame
Distributes software, documentation and office products; distributes incoming mail/packages and ships outgoing packages
Maintains inventory of office, documentation and copy supplies and performs other administrative duties
Strong Knowledge of Excel
Proficient in using PCs, postage meter and other general office equipment
Knowledge of rules of grammar and punctuation and common arithmetic computations, e.g., addition, subtraction, percentages
Proficient in operating office equipment required by job, e.g., PC, typewriter, word processor, telephone console
Typing accuracy, ability to proof materials for accuracy and completeness of information and the ability to reference files from indexes, logs and verbal requests and
Ability to sort documents and other materials using pre-determined guidelines, e.g., alphabetical order, distribution list, zip code, cost center list, copy instructions
Ability to coordinate multiple tasks and projects for self and others

126

Administrative Services Associate Resume Examples & Samples

Process documents (tests, surveys, evaluations) using a variety of test scoring and analysis tools. Operate document scanning equipment, verify the accuracy of processed data, and correct errors. Prepare reports and scoring results for clients
Check-in students for testing and proctoring of exams. Review completed exams to verify the quality and integrity of exam documents (missing pages, etc). Prepare exam documents for delivery and facilitate all aspects of physical or electronic document delivery
Coordinate communications with clients (students, faculty, off-site proctors, etc). Promptly address customer service issues
Experience with test scoring equipment and related software applications (Scantron, etc)

127

Multilingual Secure Certificate Services Associate Resume Examples & Samples

Research components of all types of SSL certificate requests to obtain the proofs required to issue the certificate and assure secure repository of relevant data/documentation that meets company requirements for auditing and review
Review customer documents to determine validity and applicability to the certificate requests
Lead customers through the request and validation process required to issue their SSL certificates with the ability to explain SSL certificate policies and procedures to customers in a clear and positive manner via calls, chats and emails
Be a German certificate product expert, synthesizing insights from the German market with customers’ needs and policy requirements
Maintain department goals and performance standards

128

Mail Services Associate Resume Examples & Samples

Create visitor and guest badges
Handle time-sensitive material (i.e. confidential, urgent packages)
Identify charges and match them to billing
Minimum of 6 months customer service related experience

129

Mail Services Associate Resume Examples & Samples

Effectively and efficiently deliver mail and packages to campus buildings while adhering to published routes and safety procedures. Pick up outgoing mail and packages. Maintain timely prompt delivery and completion of routes. Operate package tracking system to assure compliance with related procedures and processes. Capture legible scan or signature to confirm delivery. Maintain knowledge of all campus mail routes so as to serve as back up to other route drivers. Advise management of route changes, customer requests and vehicle maintenance. Utilize technology to assure chain of custody accountability is maintained. Provide feedback and rationale route planning and process development to maximize effectiveness and efficiency of the department
Work inside to assist with mail and package sorting and scanning. Assist with student package processing and distribution as needed and directed. Maintain knowledge of Mail Services operations to effectively answer customer questions. Use box truck to deliver bulk mail to post office
Provide support in other areas of Mail Services as needed including special deliveries and assigned related tasks
Must be energetic, positive motivated person who is detailed oriented. Must possess the ability to follow explicit instructions and details. Must be able to operate electronic package tracking system

130

Administrative IT Services Associate Resume Examples & Samples

Administrative coordination (preparation of IT purchase orders, contracts, supplier registration, invoicing, quotation and procurement tracking)
Management of suppliers and follow-up in the fulfillment of service delivery
Support and execute the assigned activities, in coordination with the client and based on the needs of the business
Evaluation and control of suppliers under the client's standards. (Entering suppliers into systems, requesting financial statements, creating purchase orders, invoicing and annual evaluations)
Provide support to different regulatory forums; Preparation of reports, including documentation of tests for internal and external audit processes

131

Member Services Associate Resume Examples & Samples

Answering product and/or service related questions while maintaining appropriate call center etiquette; suggesting features and benefits about company products and services to educate current and potential members; completing all inquiries via various forms of customer contact in a quality manner
Tracking, filing, and entering all technical documentation to ensure all member accounts correctly reflect the activity that was performed; simultaneously listening and accurately capturing information and the interaction with the member in our system; completing all necessary paperwork, documentation, member requests and inquiries
Taking member complaints; probing and researching information being provided; following-up with members when appropriate; attempting to resolve difficult situations to ensure member satisfaction; identifying trends that negatively impact member satisfaction and make recommendations to your Supervisor
One or more years of customer service experience required
One to three years of healthcare and/or call center experience preferred
Associate Degree or equivalent preferred
Bilingual in Spanish, Russian, Mandarin or Cantonese is a plus
Available to work 1 weekend per month
Experience working in a call center environment is preferred
The ability to work well as a member of a team or alone
Basic computer skills required including typing, data entry, navigating database and the use of Microsoft Word, Excel and Lotus Notes
Working knowledge of Managed Care/Health Insurance concepts and regulations is preferred
Skilled to work in a fast paced environment. Must have the ability to problem solving in a high pressure environment

132

Cleantech Services Associate Resume Examples & Samples

Learn and demonstrate increasing knowledge of industry concepts regarding energy and renewable energy management, reporting, and procurement across a broad spectrum of markets and available tactics and contract structures
Assist and support Cleantech Operations teammates and Clients in implementing sustainable energy strategies and solutions. Provide tactical operations services to fulfill Schneider ESS’ Clean Tech services to clients, including tactical deployment across a broad spectrum of opportunities
Administer, coordinate, and perform tasks required for monetization and optimization of Renewable Energy Credit (REC) sales to market counterparties in accordance with client Renewable Energy program strategy
Participate in the collaboration and partnership with multi-disciplinary teams within Schneider Electric to help coordinate and complete service and solutions delivery
Maintain awareness of and follow established protocols with regard to external renewable and clean tech vendor on-boarding, review and approval process
Other Duties as may be assigned
Some domestic and international travel necessary (5-15%)
Strong aptitude for learning new and different topics
Commitment to learning and adapting to emerging energy landscapes
Experience in supplier and RFP / offer tender management preferred but not required
Ability to communicate, both written and verbally, analyses and ideas in a concise, effective manner
Procurement experience, with energy procurement experience preferred

133

Mail Services Associate Resume Examples & Samples

Must be friendly and courteous
Pick up and drop off mail to and from post office daily
Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, Courier, U.S. Postal, and interdepartmental) to appropriate recipient department mail drops and user areas
Track and maintain records and logs of signature controlled mail items. Perform accurate data entry as needed
Send any mail to other site locations via Fedex
Walk facility and pickup mail from assigned mail stations twice daily
Assist Facilities Manager with various projects as needed
Perform any and all other duties as assigned
Be cross trained to perform other duties and functions

134

Donor Services Associate Resume Examples & Samples

Manage donor outreach in order to cultivate close relationships with the organization
Stay abreast of ACLU news, issues, policy positions and public statements
Answer questions from donors and the public regarding general ACLU issues and positions
Resolve monthly giving account issues, for the ACLU’s Guardians of Liberty monthly giving program with a focus on retaining donors
Provide professional frontline customer service; respond to all requests regarding current and prospective ACLU membership, donations, and account changes
Track donor interactions, comments and update accounts in the donor database
Update and process credit card changes in a manner compliant with ACLU security policies; perform gift adjustments or refunds as needed
Prepare and send acknowledgments to various donor group gift programs
Demonstrate a commitment to diversity within the office by using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability and socio-economic circumstance
Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts
Experience working with a sustainer giving program
Proven ability to handle challenging and sensitive customer services issues professionally with grace, tact and diplomacy
Excellent verbal, writing and interpersonal communication skills, including the ability to work with staff and donors at all levels, and represent organization with enthusiasm, grace, tact, and confidentiality
Self-starter with strong organizational skills and the ability multitask, prioritize and work well under pressure in a fast-paced and high-volume environment
Proficient with Microsoft Office including WORD, Excel and database applications
Commitment to the mission of the ACLU

135

Administrative Services Associate Resume Examples & Samples

Acts as a first line liaison at the front desk
Answers and directs a high volume of incoming phone calls using a multiline telephone system
Schedules and maintains calendar of appointments for a staff of over 30 individuals utilizing Titanium Scheduler
Verifies participation in WellBeing through PeopleSoft
Assists in coordinating, contacting, and scheduling first sessions for new clients
Generates, tracks, and records data for service utilization
Files and maintains current and archive records following HIPAA guidelines
Prepares and scans client records maintaining HIPAA compliance
Performs routine office support duties, submits and coordinates work orders, and other duties as assigned
Demonstration of work experience similar to job responsibilities as described in the job description will be considered
Candidates may be required to complete a skill assessment(s) to verify level of proficiency in required skills/qualifications
Ability to maintain a positive attitude in a high stress environment
Demonstrate mature judgement and clear communication skills
Experience interacting with an empathic, respectful, and calming disposition with individuals who may be in crisis or potentially emotionally volatile
Knowledge of HIPAA compliance
Knowledge of computer operations including Microsoft Office Suite, PeopleSoft, Titanium, and database creation

136

Services Associate, Disney Vacation Club Resume Examples & Samples

Responsible for safely transporting guests to and from the Disney Vacation Club Preview Centers from all resorts on WDW property as well as surrounding area resorts, including occasionally transporting guests and luggage to the airport
Perform a pre-sale presentation warm up during transports that may include storytelling, general property information, personal reccomendations or Disney trivia
Responsible for van maintenance including but not limited to keeping vehicle “Show Ready”, washing and fueling
Transporting Guests with special needs including wheelchairs and ECVs. and Child Seats
Demonstrated strong Guest Service Skills
Must apply via the HUB
Prior driving role experience

137

IT Project Services, Associate Resume Examples & Samples

Bachelor’s degree or active student of Industrial Engineering, Business Administration or related field, or equivalent work/study experience
2-3 years of experience in the services industry, within functions that entail contact with, and support for, customers
Advanced knowledge and use of the English language, written and spoken, at no less than 90%
Project Management knowledge will be considered a plus

138

Building Services Associate Resume Examples & Samples

Sweeps, mops, scrubs, waxes, and vacuums floors, stairways, halls, and other surfaces
Operates cleaning machines to clean and renovate floor surfaces
Cleans and dusts furniture, exhibit cases, fixtures, windows, doors, trim, and related furnishings
Washes and/or cleans windows, door glass, metal surfaces, glass partitions, and chalk boards
Moves furniture, supplies, and miscellaneous equipment in connection with cleaning
Checks and locks windows and doors as required during the performance of other duties
Collects and disposes of waste paper and other debris
Cleans and services laboratories, toilet rooms, and rest rooms; including sinks, mirrors, and urinals
Fills soap, toilet paper, disinfectant, and other dispensers
Operate elevators as needed
Performs related duties as required of assigned
Skills in the use and care of tools, equipment, and machinery
Working knowledge of methods, materials, and equipment used in custodial and maintenance work
Physical ability and strength to perform extended manual tasks such as moping

139

Consumer Services Associate Resume Examples & Samples

High School education required. Associate’s degree in business or related field preferred
1-3 years related experience in customer service, preferably in a technical call center environment
Exemplary attendance and job performance

140

Location Services Associate Resume Examples & Samples

Customer Service skills
Vender management and relations
Office/breakroom supplies inventory/ordering
Mailroom, scanning and/or catering experience
Team building
Communication oral and written skills

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