SQL Data Analyst Resume Samples

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M Bednar

Mya

Bednar

13791 Jakubowski Stream

Dallas

+1 (555) 561 5824

13791 Jakubowski Stream

Dallas

Phone

p +1 (555) 561 5824

Experience Experience

Dallas, TX

SQL Data Analyst

Dallas, TX

Schowalter-Jacobs

Dallas, TX

SQL Data Analyst

Perform tuning and trouble-shooting of applications, modules and reports to improve performance and minimize system resource constraints
Utilize various tools to evaluate performance and implement remedies to improve performance, including tuning database parameters and SQL statements
Develop and execute test plans to validate that application meets technical specifications
This position is responsible for providing automated and self-service reporting solutions; and developing data visualizations for business users
Design, development, and maintenance of a call center operations reporting package for Grabpay management
Analyzing complex business problems and issues using data from internal and external sources to provide insight to decision-makers
Assist in the design, analysis and development of data architectures for relational databases

Detroit, MI

SQL Data Analyst & Support

Detroit, MI

Corkery, Huels and Lang

Detroit, MI

SQL Data Analyst & Support

Manage support cases through all phases to resolution / close including escalations to management and / or other teams
Accurately prioritize work load (production down issues, call volume, tertiary tasks, etc.)
Follow group processes and procedures and contribute to continuous improvement of both
Resolve database related issues and performance related issues
Coordinate both external and internal resources to effect problem resolutions
Participate in a 24x7 on-call rotation, including weekends, evenings and holidays
Detailed, relevant, accurate and timely call tracking in Salesforce CRM

present

Chicago, IL

Aml-risk Tolerance SQL Data Analyst

Chicago, IL

Breitenberg, Beier and Pfannerstill

present

Chicago, IL

Aml-risk Tolerance SQL Data Analyst

present

Ensure data quality by writing and executing procedures for cross checking totals and identifying data anomalies. Triage data related issues
Assist in troubleshooting and impact analysis of any changes made to the database Objects
Optimize SQL performance, integrity and security of the project’s databases/schemas. Contribute to the optimization of data management and performance tuning
Work as data steward in maintaining data integrity of transactional and referential data. Define & maintain business and technical rules for cleansing and maintaining data. Enforce data quality standards
Develop triggers and stored procedures to manipulate data
Clean, transform and model data to ensure and improve accuracy of metrics calculations
Create, modify and troubleshoot SQL queries, stored procedures and jobs

Education Education

Bachelor’s Degree in Computer Science

California State University, Northridge

Bachelor’s Degree in Computer Science

Skills Skills

Strong analytical skills with the ability to collect, organize, analyze, and disseminate large datasets with attention to detail and accuracy
Strong working knowledge of o SQL (Teradata, MS-SQL)
Excellent knowledge of SQL is essential
Ability to learn new concepts and technologies quickly
Strong drive for results Strong analytical and problem solving skills
Ability to work with a cross-functional team
Ability to understand financial and accounting concepts
Strong communications skills, written and oral
Demonstrated commitment to quality and project timing
Proficiency with Microsoft Office Suite

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15 SQL Data Analyst resume templates

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SQL-data Analyst Resume Examples & Samples

Effective research, solution analysis, concise documentation
Effectively convey root cause analysis of issues
Support all existing and new technologies, systems, and products
Learn new technology, systems, and products as changes are implemented
Gather information via unique SQL scripts from multiple production databases for research and special reporting purposes
24x7rotating beeper after hours support
Minimum 1 years SQL server development skills
Minimum 1 years technical research and analytics skills to interpret large data
Minimum 3 years experience in a Customer Service focused role
Minimum 1 years Excel skills
Bachelor's degree in Computer Science or other technology related field
Knowledge of software programming processes
Ability to multi-task and handle changing priorities
Ability to adapt new technologies as needed
Ability to communicate effectively with technical and non-technical customers
Able to work under pressure to resolve issues affecting the production services
Must be self motivated

SQL-data Analyst Resume Examples & Samples

24x7 rotating beeper after hours support
Minimum 1+ years SQL server development skills
Minimum 1+ years technical research and analytics skills to interpret large data
Minimum 3+ years experience in a Customer Service focused role
Minimum 1+ years Excel skills

SQL Data Analyst Resume Examples & Samples

Assist in the design, analysis and development of data architectures for relational databases
Collaborate with product managers, software engineers, application architects, and DBAs, to assess technical requirements and make recommendations where appropriate
Perform tuning and trouble-shooting of applications, modules and reports to improve performance and minimize system resource constraints
Lead deep dives into complex business logic and exiting SQL to do root cause analysis
Design, analyze and modify SQL and TQL views, stored procedures, and functions
Develop and modify DTS/SSIS packages to support an enterprise data ETL environment
Develop complex data models including data import and export routines
Perform day to day production support and assists in the troubleshooting of data-related production issues within the larger Enterprise Data Warehouse and application integrations as needed
Maintain confidentiality with regard to the information being processed, stored or accessed
Bachelors degree Computer Science or related field preferred, MS/MA degree a plus
5+ years of experience as SQL Developer/Architect
5+ years working with SQL and other Data Querying languages
Experience with design and implementation of data deliverables and architecture for business applications and business intelligence (BI) solutions
Experience with performance tuning of SQL based on optimization of the underlying data architecture
Experience with Salesforce is a plus
Knowledge of traditional data warehousing components (Sourcing, ETL, Data Modeling, Infrastructure, BI, reporting) and multiple tools to support those components

Aml-risk Tolerance SQL Data Analyst Resume Examples & Samples

Participate in building & implementing the CIB AML data model based on given requirements
Build and maintain tables to store data gathered from multiple sources. Data sources include lookup tables and data downloaded from Know Your Customer ‘KYC’ systems
Develop SQL code to load sourced data to target tables and export data into end user Excel reports
Create, modify and troubleshoot SQL queries, stored procedures and jobs
Optimize SQL performance, integrity and security of the project’s databases/schemas. Contribute to the optimization of data management and performance tuning
Develop triggers and stored procedures to manipulate data
Clean, transform and model data to ensure and improve accuracy of metrics calculations
Convert, manipulate and scrub large volumes of data in various formats
Prepare data aggregation totals for use in compliance metrics reporting tool ‘BI&#8217
Create data views based upon base tables for summary and detail level data to be accessed by BI reporting application
Ensure data quality by writing and executing procedures for cross checking totals and identifying data anomalies. Triage data related issues
Ensure compliance with data integrity and security policies
Assist in troubleshooting and impact analysis of any changes made to the database Objects
Implement changes to the DB design when supported by the impact analysis
Work as data steward in maintaining data integrity of transactional and referential data. Define & maintain business and technical rules for cleansing and maintaining data. Enforce data quality standards

SQL Data Analyst Resume Examples & Samples

The client Credit Finance and Treasury Insurance team manages development and support for 10 business critical Finance and Treasury applications
In addition the team is responsible for business interface and Manage business partner relationships
Strong working knowledge of o SQL (Teradata, MS-SQL)
AS (MS-SQL Analysis Services )
MS-SSIS (MS-SQL Server Integration Services)
Java/Object-oriented programming
Ability to understand financial and accounting concepts
Ability to work with a cross-functional team
Ability to learn new concepts and technologies quickly
Strong communications skills, written and oral
Strong drive for results Strong analytical and problem solving skills
Experience with Microsoft Analysis cube processing
Self-motivated with the ability to work independently
Knowledge of the client and client Credit infrastructure planning and support processes
Experience with the Unified SDM (Solution Delivery Methodology) process
Data-modeling
Batch Scripting
Knowledge of Java (Eclipse development environment)
Knowledge of Perl
OLAP Technology (MDX)
FTP Protocol
Windows Server (security, access, services)
Enthusiasm to learn
Minimum 10- 15 years of experience in IT industry
Background/education in Computer Science/Software. Engineering is preferred

SQL Data Analyst Resume Examples & Samples

Accessing SQL databases to fetch data, create procedures, or create ad-hoc reports
Produce and automate reports to track key performance indicators
Ability to leverage VBA programming in MS Access and Excel to enhance reporting tasks
Coordinate with internal IT teams and provide them with requirements to ensure internal systems capture necessary data to enhance product leadership insights
Design and/or develop specific databases for collection, tracking, and reporting of data; and
Design, code, test and debug custom queries using Microsoft T-SQL and SQL Reporting Services
Bachelor’s Degree in Economics, Finance, Business Management, or equivalent relevant experience
5+ years of experience in, SQL programming, and Visual Basic (Other BI tools such as Salesforce or Tableau is a plus)
5+ years of experience designing and building reports & dashboards leveraging multiple data sources
Ability to work under the pressure of deadlines and manage multiple priorities; and
Attention to detail as well as contextual grasp of business and industry trends strong attention to detail and solid organizational skills

SQL Data Analyst Resume Examples & Samples

Present analysis and interpretation for operational and business review and planning
Support short and long term operational / strategic business activities through analysis
Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
Responsible for quality and quantity of data used in HEDIS reporting
SME for the monthly HEDIS production cycle for assigned Health Plans
SME utilizing the HEDIS software for the management of HEDIS and State data submissions
Ensure HEDIS data accuracy by following department and auditor guidelines
Utilize HEDIS software and other department tools to perform data analysis
Work with less structured, more complex issues
Serve as a resource to others
Bachelor's Degree OR High School Diploma / GED with 2+ years of equivalent experience
2+ years of recent SQL experience creating medium to complex SQL queries
2+ years of recent experience performing research and analysis on member level data in claims, member, and provider text files for healthcare regulatory reporting
Previous experience trouble-shoot, conduct quality analysis on, and format data files
Proficient with MS Office (Word, Excel, Outlook, Visio)
Experience with MedMeasures Suite of Tools or experience with HEDIS reporting using other tools
Experience with GDIT (software vendor)
Experience in a managed care environment
Ability to write clearly composed documentation for business requirements documentation as well as information that will be distributed to auditors
Functional SME for HEDIS reporting
Experience using MS Access
Experience with SSIS packages

SQL Data Analyst Resume Examples & Samples

Excellent knowledge of SQL is essential
Experience of working with Presto and/or Hive is preferred
Comfortable working with large and complex data sets

SQL Data Analyst Resume Examples & Samples

This position requires working onsite daily at our client facility in Ashburn, VA
Develop and maintain a clear understanding of the conversion process
Anticipate typical cross-system conversion issues to proactively address and avoid
Coordinate data operation/migration using SQL
Analysis, mapping, and ETL development in data conversion/migration using SQL from heterogeneous environments to SQL Server
Data mapping, profiling and cleansing of the source data and transformation as required
Perform problem isolation and troubleshooting in complex environments
Utilize various tools to evaluate performance and implement remedies to improve performance, including tuning database parameters and SQL statements
Script SSIS packages

SQL Data Analyst Resume Examples & Samples

Write SQL queries for the various request for the different catalogs
Work within the database to collect and manipulate various aspects of the data
Manage all incoming change requests for our catalog site from business stakeholders
Manage workflow, meet deadlines, and handle multiple jobs/projects simultaneously
Be able to maintain the Elastic Path catalog or other various catalogs to have it stay in parity with our various other web product catalogs. Liaison between key business stakeholders, Development & Application Support teams
This is a hands-on configuration role. Must be available to all teams to respond to questions/ issues and will react quickly when it is required
Proactively communicates status of projects to business owners and key stakeholders as needed, and manages deliverable/launch expectations with all business owners
Tracks and monitors job progress from inception to completion. Oversees and makes sure timelines are being followed for multiple projects
Shifts priorities quickly to ensure deadlines are met
This position requires some off-hours (late night) work due to deployment schedules (once or more per week on average)

SQL Data Analyst / Operations Engineer Resume Examples & Samples

Monitor core services system performance to maintain highest possible service delivery rates
Ensure adequate system requirements are documented for changes to the system platforms by maintaining a closing working relationship with various stakeholders
Design and develop performance metrics that represent E2E service delivery performance
Assist IT sustain team in identifying and troubleshooting production issues
Select appropriate regression test cases to be run for SIT/UAT end to end performance
Prepare and present project plans, status reports, cost/benefit analysis and budgets to leadership
Assist in developing solutions to unusual and difficult problems
Technical knowledge of SQL including its development
Degree in Computer Science, Engineering, Information Technology or related engineering experience
High level of Oral and written communication skills
Experience working within in a technical or issue resolution environment
Knowledge and understanding in network performance of CDMA and GSM technology is an advantage

SQL Data Analyst Resume Examples & Samples

Interpret data, analyze results using statistical techniques and provide ongoing reports. The majority of data is housed on a SQL server
Acquire data from primary or secondary data sources and maintain databases/data systems. For example, from Excel files or text files
Identify, analyze, and interpret trends or patterns in complex data sets
Filter and "clean" data, and review reports, summaries, and performance indicators to locate and correct code problems
Maintains department data dictionary by revising and entering definitions
Maintains user reference by writing and rewriting database descriptions
Proven working experience as a data analyst
Strong analytical skills with the ability to collect, organize, analyze, and disseminate large datasets with attention to detail and accuracy
Expertise with MS Office products (Excel, Access)

SQL Data Analyst Resume Examples & Samples

At least 5 years of experience as a Data Analyst/Programmer Analyst within the Healthcare Payer industry
Strong background in writing complex SQL queries
Strong experience with navigating through a database (preferably Oracle)
Experience working with some type of business intelligence tool (they use Tableau, but it could be any)
Solid understanding of enterprise data warehouse and complex data models
Working with multiple data sets within their Oracle Data warehouse
Developing business intelligence reports utilizing various tools and guiding users through those reports
Responsible for the data analysis, development of data visualization tools and the presentation of data
Contribute as lead analytics resource in support of different projects and initiatives

SAS / SQL Data Analyst Resume Examples & Samples

Aggregation of complaint data from U.S. Bank complaint tracking areas on a regular basis
Perform complex data analysis to identify trends, outliers, process improvement opportunities, etc
Develop insightful and compelling reporting and dashboards to create awareness of issues and drive the opportunities to mitigate complaints
Develop programs, methodologies and files for analyzing and presenting data
Partner with Customer Experience and other key complaint areas across the Bank to assist with more tailored reporting
Support ad hoc complaint reporting requests for Corporate Compliance Subject Matter Experts, internal auditors, and regulatory examiners
Partner with Technology & Operations Services to continue driving overall complaint Bank-wide complaint handling methods and systems into a more uniform, less segmented system or series of systems
Identify opportunities to improve enterprise-wide collection of complaint data to facilitate ability to create dynamic reporting and complaint metrics
Five to seven years of experience in an applicable risk management environment
Proficient in a variety of computer programs and programming, which include but are not limited to Access, Excel, PowerPoint, SAS, and SQL
Thorough knowledge of Risk/Compliance/Audit competencies
Strong process facilitation, project management, and analytical skills
Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs

SQL Data Analyst Resume Examples & Samples

1+ years SQL Server 2005/2008 T-SQL Development
1+ year of SSIS/SSRS Skills
Creating advanced SQL queries for reporting and support troubleshooting preferred
Proven experience in conducting analytical support in large data warehouses
Multi tasking various issues and priorities for various accounts
Experience interacting with both technical and non-technical internal customers

SQL Data Analyst Resume Examples & Samples

Evaluate current data sourcing processes to ensure that data is collected by efficient and accurate means, including automating data collection where possible
Collect and evaluate data, compile into reports, deliver to stakeholders and follow up on results
Conduct root-cause analysis for escalated issues, and resolve freight bill exceptions and escalations in a timely and thorough manner
Develop and implement solutions to eliminate the need for further escalation within the organization
Support the development, enhancement, and implementation of all procedures associated with auditing, processing, payment, and reporting of global freight invoices
Support the reconciliation of actual freight payments to accrued freight expenses, identifying and researching gaps in reconciliation

SQL Data Analyst & Reporting Developer Resume Examples & Samples

5+ years of experience with database technologies, including SQL Server
2+ years of experience with database reporting using SQL Reporting Services
Experience with developing and deploying enterprise reports using a reporting tool, including Crystal Reports
Ability to demonstrate fluency with SQL, including developing and debugging Transact– SQL scripts
Ability to work closely with other organizations
BA or BS degree or 5+ years of experience with performing database development and implementation in a large, enterprise environment
Experience with industrial security, including personnel security

SQL Data Analyst Healthcare Quality Measures Resume Examples & Samples

Converting datasets among SQL, SAS, STATA, mainframe databases and other formats
Extracting, recoding, merging, and de-duplicating datasets
Performing outlier analyses, handling missing data, and creating analysis variables
Performing statistical analyses
Creating customized reports of data analysis results
Creating presentation quality computer generated data listings, summary tables and data collection studies
Participating in proposal preparation
Experience with healthcare quality measures
Ability to research, inform, and assist in the development of quality measures and measure testing
Experience with large data sources such as administrative claims and enrollment data
Proficiency in using SAS and SQL to perform measure testing to assess scientific acceptability standards. Efficiently perform large-scale data analyses across a variety of formats
Converting datasets among SAS, STATA, mainframe databases and other formats (e.g. flat files, and relational datasets)
Highly experienced in writing programming code to produce logic checks, derived datasets, summary tables, and figures for data collected via project work
5 + years SAS or SQL experience
Experience working with health data preferred, with emphasis on administrative claims data
Proposal preparation and management experience helpful
Thorough knowledge of SAS is essential. SAS advanced certification preferred
Thorough knowledge of SQL is essential
Skilled in all aspects of data processing management

SQL Data Analyst Resume Examples & Samples

) This position requires working with data and being able to analyze incoming files (excel, xml, PDFs, etc) and transforming that data into Facets Oracle database
) Strong communication skills
) 7+ years of experience (Developer II or Developer Senior level)
) Healthcare expereince is preferred

SQL Data Analyst Resume Examples & Samples

2+ years of T-SQL experience (required)
Experience with Healthcare data, specifically 835/837, financial, and patient accounting data (preferred)
Data Visualization tools such as SQL Server Reporting Services, Tableau, and PowerBI (preferred)
A strong attention to detail, as well as the ability to step back and see the big picture
Works well collaborating with others
Comfortable navigating complex data structures in SQL Server to retrieve data

SQL Data Analyst / Developer Resume Examples & Samples

Partner with business units and Information Technology (IT) to implement changes to achieve short and long-term business goals and investigate new uses of existing data and systems to achieve competitive advantage
Participates in project efforts and provides subject matter and application expertise and data to inform impact analyses for business and IT
Participate in implementation of systems, software, operating systems and hardware upgrades and modifications
Work with business users and technical business partners to determine appropriate resources and provide feedback on potential solutions to effectively implement new technologies
Assist in sizing efforts of new projects and opportunities

SQL Data Analyst Risk Adjustment Resume Examples & Samples

Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the development and performance of products, processes and technologies
Support the production and delivery of risk adjustment and EDI files including QA of results and data deliverables
Conduct data analysis to support customer requests including reconciliation of submissions
2+ years in a technically oriented business or technical role
Strong SQL skills, preferably SQL - server environment
SSIS, SSRS, SSAS experience
Experience gathering requirements from the client/business and documenting
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally
Familiarity with Healthcare EDI transactions including 837 claim, 277 claim status, 835 remittance

SQL Data Analyst & Support Resume Examples & Samples

1) Writing SQL scripts to test which elements caused problems
2) IIS Understanding and a little bit of Network knowledge
3) Phone support, customer facing, professionalism
Act as the technical point of contact for issues escalated by the Service Desk (Tier1)
Manage support cases through all phases to resolution / close including escalations to management and / or other teams
Clearly demonstrate technical competency during investigation of issues and clearly communicate technical aspects to non-technical people
Troubleshoot application, database, interfaces as needed; escalate to Product Management when appropriate
Resolve database related issues and performance related issues
Identify the problem areas in the code base (.net) related to the customer issue(s) and escalate it to the Product Management with a well written Root Cause Analysis document
Coordinate both external and internal resources to effect problem resolutions
Interaction with DevOps, Implementation, Partner Management, Development and QA teams required
Set up and maintaining of test environments for reproducing client issues
Provide product support to Account Managers and Sales Executives as needed
Detailed, relevant, accurate and timely call tracking in Salesforce CRM
Stay current on product and technology information and deficiencies across all products
Accurately prioritize work load (production down issues, call volume, tertiary tasks, etc.)
Follow group processes and procedures and contribute to continuous improvement of both
Participate in a 24x7 on-call rotation, including weekends, evenings and holidays
Minimum 5 years Client-facing Technical Support experience with a web application
3+ year experience with SQL Server including complex T-SQL and all objects of SQL Server
3+ year experience with Web application technologies including n-tier architecture using .net platform
3+ year experience with Microsoft IIS and related technologies
Experience with troubleshooting environments via Telephone and WebEx
Demonstrate accurate / logical problem solving skills
Strong work ethic; demonstrate a "whatever it takes to get the job done" attitude
Service oriented, collaborative approach to internal customer and peer relationships
Self-Starter capable of and motivated to perform support tasks without continuous supervision
Proven success in group collaboration to collectively define, isolate, analyze, and comprehend complex issues
Must be a strong team player and committed to the success of the group
Excellent written and telephonic communication skills with internal and external clients
Ability to multi-task; able to meet deadlines despite multiple and conflicting priorities; able to constructively adapt to change
Evidence of professional approach to assignments; responsible; effective; efficient; ethical
Experience with code writing and API's a plus
Experience with Health Care is a plus

Senior SQL Data Analyst Resume Examples & Samples

Design and/or develop specific databases for collection, tracking, and reporting of data
Design, code, test and debug custom queries and business logic using Microsoft T-SQL and SQL Reporting Services
Produce SQL based forecasting models leveraging historical analysis to support senior management in decision making
Develop and presents results of analysis, data models, and other projects to senior management, when requested, in a concise and professional manner
Develop standard and ad-hoc reports per approved business guidelines and standards
Work in partnership with the Inovalon analytical and statistical team members to apply methodologies to classify, quantify, and forecast business metrics which assist internal stakeholders by providing reliable, accurate, comparable, and timely metrics required by management for program review and strategic planning; and
Develop and maintain Tableau dashboards to support enterprise analysis and performance tracking
Tableau reporting software experience required
4 years of experience in data analysis preferred
Proven ability to communicate and present at the executive level
Business analytical skills (process flows, procedures, spreadsheets, modeling, etc.)
Strong knowledge of MS Project, Excel, Visio, Word, PowerPoint and SharePoint
Knowledge and experience in T-SQL, SQL Server 2008 required
Healthcare reporting/decision support experience preferred; and
Master’s degree in computer or technology related field required

SQL Data Analyst Resume Examples & Samples

Perform Client data migrations per Scope of Work and mapping files
Develop views, stored procedures, and functions to meet client requirements for data migrations, ad hoc reporting, and data fixes
Investigate existing views, stored procedures, and functions to identify quality and functionality on data migrations, integrations, report queries and imports to ensure exceptional quality
General analysis of customer data, including duplicate detection and data validation
Communicate with Development Team for check in of new client migrations, integrations, ad hoc reporting, and data fixes where applicable
Create and maintain specifications for all projects
Communicate and work directly with Project Implementation managers concerning investigation results, errors produced, data anomalies and client expectations
Excellent debugging skills. This job is going to involve debugging things at all levels
Capability to schedule time with flexibility to handle varying workload, while meeting deadlines
Ability to span high level conversations and low-level details on solution
Optional Technical Skills include: Excel Power Queries, Excel VBA coding and macro writing
2+ years’ experience in Microsoft SQL Server 2008 (SQL, T-SQL, SSIS, SSMS, Stored Procedures and related technologies) is required
Microsoft Visual Studio 2008, 2010
Strong communication skills (oral and written) and interpersonal skills required to interact with both Implementation Project Managers and clients
Experience with Microsoft Outlook
Possessing knowledge of various ETL functions and EDI formats
Experience with API’s in a REST environment preferable
Experience with C# a strong plus
Experience with common CRM application data a strong plus (Sales Force, MS Dynamics, Epicor, etc)
Experience with Team Foundation Server a strong plus
B.S. degree with 2+ years of experience or 4-5 years of experience without a degree

SQL Data Analyst Resume Examples & Samples

Support enterprise wide analytics by collaborating with other Grabpay departments to understand business reporting needs and requirements
Design, development, and maintenance of a call center operations reporting package for Grabpay management
Gather and analyze data to create documentation and specifications for new data production reports and effectively communicate related methodologies to business users
Oversees and facilitates flow of data information between and among Grabpay operations, departments and other constituencies
Query and analyze data from various environments. Interpret data and provide analytical commentaries to explain or highlight significant findings
Design/construct production or adhoc reports and dashboards through analytics tools, such as Microsoft SQL
Server Reporting Services (SSRS), Holistics and Tableau is added advantage
Present analytic findings in a clear and concise format to internal and external stakeholders
Manage timely and accurate delivery of mandatory federal and state marketplace reports
Establish and implement standards and strategies for efficient data management and data quality review processes
Expand technical and business knowledge through individual research and on- the-job training. Participate in meetings and facilitate information exchange with other departments
Serve as a data steward for Grabpay job aides and other tools to assist representatives in improving overall quality of interactions
Other duties as assigned by Management
Bachelor’s degree required in information systems or related field; experience in healthcare industry a plus
2+ years working with Microsoft SQL
General knowledge of call center data management tools and systems - exposure to Zendesk, Avaya/ Genesys/ Siebel (CRM), XCally and Contact
Solutions or similar telephony systems highly desirable
Self-reliant and self-motivated to understand and develop technical solutions
Experience designing and working with relational and multi-dimensional models
Proficiency in SAS or SSRS is a plus