Store Director Resume Samples
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Store Director Resume Samples
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ME
M Effertz
Missouri
Effertz
690 Botsford Brook
Phoenix
AZ
+1 (555) 885 0323
690 Botsford Brook
Phoenix
AZ
Phone
p
+1 (555) 885 0323
Experience
Experience
Phoenix, AZ
Asst Store Director
Phoenix, AZ
Rippin-Kreiger
Phoenix, AZ
Asst Store Director
- Performance management for all direct reports
- Manages store sundry
- Provides direction, guidance, or advice to ensure others complete assignments
- Oversees the management and order of store wrap and supplies
- Conducts audits to ensure that all Federal, State, and Company regulations are followed
- Provides leadership and direction to all store associates. Trains and supervises all Department Managers (except Pharmacy & Service Operations) and other store associates in all store activities, policies, and procedures. Interviews and selects individuals to fill grocery/drug jobs
- Determines proper inventory levels in departments and establishes procedures for maintaining proper inventory levels to eliminate out-of-stock conditions. Coordinates all communication to venders on product amounts and placement. Supervises the receipt of stock by associates
San Francisco, CA
Store Director
San Francisco, CA
Fisher Group
San Francisco, CA
Store Director
- Select, train, develop and manage job performance of store employees, with assistance of other management personnel
- Works with Assistant Store Director and Department Managers to create strategies in achieving weekly sales and earnings objectives
- Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals
- Works with Assistant Store Director and Department Managers to strategize in achieving weekly sales and earnings objectives
- Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are met
- Planning Focus – Develops weekly plans to deliver and improve upon People, Process and Performance objectives
- Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are timely met
present
New York, NY
MAV Store Director
New York, NY
Smith and Sons
present
New York, NY
MAV Store Director
present
- Management of store work schedule in accordance with Company policy meeting work ratio goals
- Assist in the career development of all store employees; train, update, encourage and support all store employees
- Assist in the career development of all store employees. Train, update, encourage and support all store employees
- Review with management the store’s monthly profit/loss statement, vendor analysis and retail reports, and recommend action to improve the operation
- Management of store productivity & costs by various measurement tools provides by the company
- Assist in the career development of employees. Train, update, encourage and support employees
- Maintain the conditions of the store during the work shift up to the quality and safety standards set by the Company
Education
Education
Bachelor’s Degree in Relevant Field
Bachelor’s Degree in Relevant Field
Iowa State University
Bachelor’s Degree in Relevant Field
Skills
Skills
- Drives store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses
- Strong knowledge of Microsoft Office, Excel, Power Point, Word
- Manages the overall proficient operation of the store and assists in the corporation’s plans to increase store sales, profits, and service levels
- Primary Objective:Provide leadership to a store in order to achieve customer service, associate engagement and profitability goals
- Ability to make quality decisions while working under time constraints
- Detail oriented with strong organizational skills
- Drives in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management
- Strong planning and organizational skills; strong math and analytical skills
- Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
- Strong understanding of overall retail store operations
15 Store Director resume templates
Read our complete resume writing guides
1
Flagship Store Director Resume Examples & Samples
- Sales Strategy & Targets
- Manage and coach store managers to ensure that all sales targets set by the Company are exceeded
- Ensure that a strong client base is being built and maintained
- Collate reporting figures for the network of stores including weekly sales, delivery reports and sell throughs
- Analyse sales figures including; sales by sq ft, sales by associate, CRM data retention, sales per transaction and traffic reports. Use this information to develop immediate & long range goal plans
- Devise and execute strategies for sales generation in order to meet annual targets
- Maintain awareness of local & luxury market trends and monitor local competition activity
- Initiate changes to improve the business e.g. revise store hours to ensure stores compete effectively in the local market & markdown planning
- Build relationships with local and VIP clients; work closely with the PR department and coordinates events
- Set up training programmes to include implementation of sales techniques history and core values of the brand, product knowledge and market awareness
- Coordinate with Marketing and PR on event planning and execution
- Previous experience of a similar role, where you have managed large teams and have been required to prioritise and multi-task various and competing demands
2
Store Director Resume Examples & Samples
- A Commitment to take part in an innovative project
- A Significant experience in the sale of luxury goods or retail
- 3 to 5 years of successful experience in a managerial position (10 people)
- A High sensitivity to customers experience and loyalty
- Exceptional interpersonal skills, persuasiveness
- Precision, organizational skills
- Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
- A Product and Fashion sensitivity
- Mastering computer skills (Word and Excel)
3
Store Director Gap-54th & 5th Resume Examples & Samples
- Inspires and motivates others by presenting a compelling vision and direction
- Facilitates and cascades communication across the store organization and acts as liaison to field leadership
- Identifies, creates and manages the execution of store business plan that drives KPI results, and that maximize business opportunities
- Creates in partnership with Customer Experience Manager CES strategy to meet organizational and store goals
- Creates and oversees implementation of action plans to improve key performance indicators to maximize business opportunities
- Assesses the effectiveness of the management staff by providing the appropriate level of performance feedback
- Designs development and training plans for managers based on career aspirations and development needs
- Develops and writes Focal reviews for all managers
- Accountable for Focal process for all store employees
- Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools
- Directs brand appropriate strategic merchandising to maximize sales, in alignment with the VPA
- Drives brand loyalty by leading and modeling outstanding internal and external customer experience
- Hires, trains, develops and supervises Work Center Managers and Leads
- Develops hiring plan to meet specific needs of business and store, including a diverse applicant pool
- Approves all final hiring and termination decisions
- Coaches leadership team members on LOD skills
- Creates development and training plans for direct reports
- Recruits from a diverse applicant pool
- Develops succession plans to ensure career paths for all employees
- Leads and inspires customer centric culture by recognizing and rewarding team
- Responsible for employee dispute resolution and escalated customer situations
- Conducts weekly visual merchandising walk-through with key staff members
- Creates shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal
- Ensures community involvement to drive brand awareness and loyalty
- Reports to Regional Director
- Supervises Customer Experience and Brand Experience Managers
- Interacts with all levels of Headquarters and field management
- Expert in store systems, policy and procedure
- Effective interpersonal and communication skills with all levels of Headquarters and field management
- Strong analytical, problem-solving and project management skills
- Ability to analyze data to drive results
- Strong computer skills
- Excellent written, verbal and presentation skills
- Ability to interact cooperatively and work as a team towards a common goal
- Ability to appropriately deal with employees and customers
- Ability to interpret all policies and procedures to resolve customer and employee issues
- Excellent time management skills
- Minimum 5 years retail experience, Gap Inc. experience preferred
- Strong emphasis/experience in the store operations function and/or customer service industry
- Ability to travel, including overnight as required
- Ability to work a flexible schedule to meet the needs of the business, including nights and weekends
- Ability to lift and carry 30lbs
- Regular attendance is an essential function of the job
- 4-year college degree or equivalent preferred
4
Store Director Off Th Resume Examples & Samples
- Ensures store represents our brand standards in selling, service, and merchandising
- Demonstrates integrity, honesty and knowledge that promotes the company culture, values, and mission
- Fosters a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment
5
Store Director Resume Examples & Samples
- Builds an organization that promotes Disney’s values of fun, family, quality and entertainment to enhance and drive the brand positioning of Disney characters and franchises across the region
- Builds strong guest service oriented culture that embraces every opportunity to make our guests have “Disney experiences” at all times
- Responsible for P&L, Sales KPIs such as conversion rate & UPS and quarterly revenue forecasting
- Develops and presents annual business plan (AOP) as well as five year strategic plan. Determines key objectives and priorities to ensure guest focus. Monitors progress on achieving strategies and modifies as necessary
- Obtain & report up-to-date information on sales & MD information of our competitors & benchmark retailers in both “shop in shop” and “street level stores” environment
- Responsible for successful implementation of operational plans and visual merchandise including product initiatives, promotions, in store events designed to maximize sell though of products
- Adhere to all SOPs to comply with company policies and procedures and employment laws
- Responsible for guest relations by providing flawless, upscale, professional guest service experiences to achieve high levels of guest satisfaction and engagement. Ensure to respond to customer complaints and any major incidents in a manner that is prompt and consistent with Disney’s values
- Responsible for directing the real estateactivities. Developing real estate strategies and incorporate real estate solutions into business decisions
- Responsible for directing the Supply Chainactivities. Developing supply chain strategies and oversees end-to-end supply chain processes
- Working closely with e-commerceteam to ensure providing consistent “Disney experience” to our guests at both on-line and off-line stores by leveraging advantages of each channel
- Responsible for maintaining the high level employee engagement & enablement to enrich the cast experiences and optimizing organizational performance
- Ensure relationship with employees on the right footing in partner with HR
- Responsible for cast development at all levels in partner with HR
- Build strong relationship with other lines of business to maximize synergy activities at TDS
- Performs general supervisory functions such as hiring, developing team members, operating expense control and store supplies. #LI-STW
- Acknowledged strong leadership
- Proven people management skills in a large organization. (more than 1,000)
- Strong Business acumen
- Relationship builder
- Excellent communication & presentation skills
- Excellent sales/negotiation skills
- Ability to drive a vision with commercial results
- 10 years in the retails industry and store operations
- Proven record of business turnaround
- Excellent verbal and written communication skills in both English and Chinese
6
Store Director Resume Examples & Samples
- Have a minimum of two (10) years of retail sales experience, luxury retail and/or jewelry experience is preferred
- Have a Bachelor Degree in Operations Management or in Business Administration or in Marketing
- Are goal oriented and sales driven but understand that truly caring about clients and exceeding their expectations is key to their success
- Have a functional knowledge of the MS Office suite
- Offer customer service that is both unique and excellent
- Are a team player
7
Global Flagship Store Director Resume Examples & Samples
- Ensures event and VM execution at the highest standards
- Fuels the Brand passion within the team
- Managing all resources within the store to provide consumers with a leading shopping experience
- Thrives under ambiguity; open to change and act as advocate for the „new“
- Open to feedback; able to keep composure in stressful situations
- Passion for adidas brand and for sport
- Technical proficiency with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc.)
- Leadership role in a branded organization (creating a brand experience)
- Minimum 5 years of relevant market experience
8
Store Director Resume Examples & Samples
- Define targeted quantitative and qualitative goals and ensure they are achieved
- Analyze results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs
- High sensitivity to customers experience and loyalty
- Manage inventory activities, taking into account related inventory results in collaboration with the Back Office Operation
- Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
- Strong knowledge of Microsoft Office, Excel, Power Point, Word
9
Store Director Resume Examples & Samples
- LI-JF1
- Minimum 7 years retail experience required
- Minimum 5 years management experience required
- Mobility Preferred
- Ability to work a flexible schedule including nights, weekends, and holidays required
10
Store Director Times Square Flagship NEW Store Resume Examples & Samples
- Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools
- Drives brand loyalty by leading and modeling outstanding internal and external customer experience
- Responsible for employee dispute resolution and escalated customer situations
- Effective interpersonal and communication skills with all levels of Headquarters and field management
11
Store Director Resume Examples & Samples
- Responsible for the daily operations of the store
- Establish and maintain the highest standard of store environment thus providing exemplary customer service
- Deploy Retail Excellence culture at store level
- Ensure optimal store organization (product, process, people) consistent with business strategy
- Identify, recruit, lead, motivate and develop the store team
- Create the right environment to ensure team and individual development
- Ensure the deployment of all the HQs guidelines, rules and processes
- Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR
12
Store Director Resume Examples & Samples
- Develops and writes Focal reviews for all managers
- Supervises Customer Experience and Brand Experience Managers
- Expert in store systems, policy and procedure
- Ability to interpret all policies and procedures to resolve customer and employee issues
- Minimum 5 years retail experience, Gap Inc. experience preferred
- 4-year college degree or equivalent preferred
13
Store Director Resume Examples & Samples
- A commitment to take part in an innovative project
- A significant experience in the sale of luxury goods or retail
- Expertise in accessories
- A high sensitivity to customers experience and loyalty
- A product and fashion sensitivity
- Mastering computer skills (word and excel)
14
Store Director Auckland Resume Examples & Samples
- Genuine credibility – the ability to model professionalism, agility and candid character
- Exceptional interpersonal and communication skills as you work with a diverse client base
- Ability to be innovative in your foresight; your role will require you to adapt to various situations whilst always representing the brand true to its legacy
- A college or university degree and previous gemological experience or qualification is advantageous
15
Store Director Red Bank Resume Examples & Samples
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays
- Proficiency with Microsoft Office, Word, Excel, Outlook, Power Point, Client tracking systems and Point of Sales (POS) system
- A college/university degree
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred
16
Store Director Resume Examples & Samples
- Current Store Director with Randalls or Tom Thumb, or must have passed the SMS interview process
- All areas of performance must be meeting expectations
- No final notifications in the past 6 months
- Minimum 94% service score
- Current Store Directors - minimum of one year at current store
- Overall management responsibility for operation of retail grocery store, including store performance, control of cash, inventory and security, customer service, and management of staff
- Develop and direct execution of strategies to improve product placement and appearance
- Monitor display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions
- Ensure compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, etc
- Select, train, develop and manage job performance of store employees, with assistance of other management personnel
- Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable
- Motivate others to perform the job and work towards common objectives. Serve as a role model to others instilling a positive attitude in his/her employees
17
Store Director Resume Examples & Samples
- Ability to follow company customer service procedures or demonstrated prior customer service skills or related experience
- Ability to interact with customers and co-workers
- Employee Relations: Review training and development plans, monitor, supervise and conduct employee evaluations, handle employee grievances, deal with union representative and administer union contracts. Interview, hire and terminate employees
- Meet with employees or customers to resolve disputes or complaints
18
Flagship Store Director M&M s World, City Resume Examples & Samples
- Drive future growth of Mars Retail Group through effective recruitment, selection and on boarding of all associates
- Ensure store achieves optimal staffing levels by filling positions in a timely manner for job openings with associates that reflect the Mars brand standard
- Reward and recognize behaviors / results that are in alignment with Mars purpose and values to promote a high-performing team
- Drive the company’s performance management process throughout the store and is a liaison with HR on associate relations issues to ensure practices are fair and consistent
- Drive consensus while managing a diverse management team and/or collaborating with colleagues in other stores/departments
- Provide an open door policy where associates are free to express their ideas, concerns and feelings and an environment where The Five Principles of Mars are modeled and upheld
- Conduct round tables and engagement sessions. Create, execute and follow up with impact planning
- Develop team to execute company programs and processes by prioritizing, simplifying and following up to achieve desired results
- Through training and development ensures all areas of the store including the backroom, sales floor, cash wrap areas are neat clean, organized, operational and safe
- Ensure that store is in compliance with all employment State and Federal laws, including but not limited to wage and hour and Equal Employment Opportunity
- Ensure that the store protects company assets through awareness of Loss Prevention best practices, including great guest service, associate bag checks, associate purchases, as well as all other compliance to company policies and procedures
- Minimum 5 years’ experience managing in a fast paced, high volume retail operation
- Minimum 5 years’ experience leading a team of 100 associates or more
19
Store Director Resume Examples & Samples
- Drives sales consistently by identifying opportunities to achieve both personal and store goals
- Creates an inspiring and motivating work environment that reflects the integrity of the brand
- Partners with the Regional Trainer and Regional Manager to identify and address any talent / staffing gaps
- Continually coaches and develops the team to ensure consistent and impeccable execution of the Sunglass Hut Experience
- Motivates, coaches and inspires the team ensuring they are the best possible brand ambassadors
- Consistently coaches and develops the team to ensure retail excellence
20
Store Director Best Resume Examples & Samples
- Facilitates and cascades communication across the store organization and acts as liaison to field leadership
- Creates in partnership with Customer Experience Manager CES strategy to meet organizational and store goals
- Designs development and training plans for managers based on career aspirations and development needs
- Develops hiring plan to meet specific needs of business and store, including a diverse applicant pool
- Approves all final hiring and termination decisions
- Coaches leadership team members on LOD skills
- Reports to Regional Director
- Strong emphasis/experience in the store operations function and/or customer service industry
- Ability to travel, including overnight as required
- Ability to work a flexible schedule to meet the needs of the business, including nights and weekends
21
Beijing SKP Store Director Resume Examples & Samples
- At least 3 years of experience in a managerial position
- Commitment to take part in an innovative project
- Significant experience in the sale of luxury goods or retail
- Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
- Adaptability, openness, listening abilities, curiosity
- High availability, responsiveness
- Product and Fashion sensitivity
22
Xfinity Store Director Resume Examples & Samples
- Motivates Representatives to achieve sales and compliance goals; conducts routine office visits and audits
- Provides leadership, guidance, and direction to service center personnel and management
- Designs and implements process improvements in partnership with related departments to maximize resources, improve operational efficiencies, and ensure the best experience for all customers
23
Store Director Resume Examples & Samples
- Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals
- Develop and direct the execution of strategies to improve product placement and appearance
- Manage display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions
- Oversee and manage handling of cash and accounting. Ensure store is secured
- Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws (e.g., recalls), accurate and timely payment of wages, etc
- Handle customer and employee complaints. Makes decisions to resolve all complaints in the best possible manner for the customer or employee and the business
- Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination
- Makes the final decision on hiring candidates, conducts interviews, and meets with prospective employees
- Ensures new hires are aware of all policies, procedures, and receive the proper/required training. Evaluates new hires, provides feedback, and makes final decision on a new hire’s eligibility to pass the probationary period
- Strong planning and organizational skills; strong math and analytical skills
- Demonstrated prior customer service and supervisory skills or related experience
- Strong understanding of overall retail store operations
24
Store Director Resume Examples & Samples
- Overall management responsibility for operation of retail grocery store, including store performance, control of cash, budget, inventory/security, customer services, and management of staff
- Focus on positive customer service/satisfaction experience and ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of positive shopping experience
- Maintain, encourage and possess an “owner mentality”
- Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities, shrink, out of stock with staff to ensure positive results
- Identify areas for improvement and cost control by implementing action plans and procedures to address issues
- Forecast, create schedule, and monitor labor to be consistent with store sales, productivity guidelines and wage budgets; create action plan to address cost control issues
- Monitor product display accuracy and appearance to implement promotions ensuring presentation, pricing and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions
- Ensure cashier accountability, scanning accuracy and adherence to company security and cash control procedures
- Monitor and build relationships with all vendors to ensure proper adherence to our standards
- Ensure that compliance with all federal, state, local agency, company policies and procedures are properly followed, including, security, safety, food handling and sanitation, weights and measures, refrigeration, wage and hour, etc
- Recruit, properly train, coach/develop, encourage and set high standards for job performance of store employees, with assistance of other management personnel. Evaluate employee performance and addresses conduct issues through coaching, counseling and termination process, if needed
- Create a rewarding work environment where our employees feel valued and empowered
- Ensure store appearance is maintained to company standards
- Minimum of two years’ experience as a store manager with responsibility for managing a department/team within a multi-department operation within retail or service industry with sales volume of over $250,000 per week
- Overall management responsibility for a minimum of 20 personnel or greater
- High school diploma or equivalent required; college degree is preferred
- Strong operations experience in receiving, stock and inventory as well as front-end/office management
- Must have direct experience managing a P&L budget
- Experience selecting, assessing, developing and coaching employees
- Ability to organize and prioritize multiple tasks in a very fast-paced environment
- Excellent communication skills with an upbeat demeanor and sales-oriented personality
25
Flagship Store Director Resume Examples & Samples
- Delivers an exceptional holistic customer experience that differentiates Banana Republic in the marketplace
- Passionate about our product and brand
- Creates an engaging employee experience that can attract and retain the best retail talent in the industry
- Leads by example and demonstrates Growth Mindset through embracing challenges and learning from feedback
- Builds key talent and benchby implementing established Talent Exchange process; works to ensure development plans are in place
- Strategically sets priorities and delegates to the team to work through
- Fosters creativity and diversity of ideasby identifying ways to source ideas from the team to impact the brand
- Effective communication skills with all levels of Headquarters and Field Management
- Strong customer focus mindset internally and externally
- Proven ability to inspire teams to impact results
- Strategic thinking skills that are grounded in brand reputation and customer experiences
- Excellent decision making ability
- Demonstrated capability to drive results
- Creative mindset– experience in bringing out the creative ideas of others; has good gauge about which ideas will work to encourage new possibilities
- A self-directed and lifelong learner; seeks out new ideas and experiences
- Ambiguity– is change agile, can decide and act without having the full picture, comfortably handles risk and uncertainty
- 5+years leadership experience in a service oriented industry
26
Store Director -sunglass Hut-dallas Resume Examples & Samples
- Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives
- Develops the store’s strategic plan to achieve financial results
- Drives sales consistently by identifying opportunities to achieve both personal and store goals
- Leads by example. Coaches, develops, mentors and inspires the team to enhance store performance
- People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
- Creates an inspiring and motivating work environment that reflects the integrity of the brand
- Partners with the Regional Trainer and Regional Manager to identify and address any talent / staffing gaps
- Supports the staff’s career path through continuous coaching and training
- Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers the Sunglass Hut Experience
- Makes the store an energetic, positive experience for customers
- Consistently facilitates sales and develops an EMOTIONAL CONNECTION with customers
- Continually coaches and develops the team to ensure consistent and impeccable execution of the Sunglass Hut Experience
- Acts as an ambassador for the Sunglass Hut brand
- Builds the Sunglass Hut brand by consistently executing the brand standards and the Sunglass Hut Experience
- Stays adept at knowing the product and staying curious on new merchandise and fashion trends
- Motivates, coaches and inspires the team ensuring they are the best possible brand ambassadors
- Ensures execution and adherence to all Operations Policies and Procedures
- Ensures proper visual standards, inventory practices and merchandising practices are executed
- Consistently coaches and develops the team to ensure retail excellence
- High school diploma or equivalent
- 3+ years leadership experience
- Demonstrated expertise in every aspect of store operations
- Detail-oriented
- Ability to use critical thinking to deliver absolute execution of the operational components of the store
- Some College
- 3+ years leadership experience in a retail environment
27
Store Director Resume Examples & Samples
- At least five years of management experience in a complex, large format store
- Bachelor's degree in relevant field of study or equivalent years of related work experience required
- Leadership skills to inspire, lead and manage a large retail organization
- Customer service skills to train store associates
- Entrepreneurial skills to diagnose and capture sales opportunities
- Operational and execution skills to manage store supply chain, maintenance and other activities
- Employee relations expertise to drive associate recruitment and retention
- Ability to interpret and communicate policies and initiatives to store associates to drive execution
- Financial planning and budgeting experience to achieve financial objectives
- Ability work flexible hours such as evenings, weekends, and holidays as necessary
- Ability to travel periodically to assist in other stores as needed
28
Store Director Resume Examples & Samples
- Works with and through team to follow and enforce company standards for friendly, prompt and courteous customer service
- Bring a broader perspective on how the business works outside of the industry and applies the business knowledge to maximize sales
- Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
- Experience as an Assistant Store Director preferred
- College Degree preferred
- Ability to stand and walk for long periods of time. Ability to reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 55 lbs. Ability to push and pull fully loaded hand trucks and pallet jacks. Manual dexterity and good eye-hand coordination are necessary. Requires the physical ability to be able to cover for various positions throughout the store as required
29
Store Director Resume Examples & Samples
- Works with and through team to follow and enforce company standards for friendly, prompt and courteous customer service by ensuring that all associates assist customers in locating and when necessary, retrieving merchandise in the store; create and maintain an exceptional customer service culture in their store
- Manages the overall proficient operation of the store and assists in the corporation’s plans to increase store sales, profits, and service levels
- Drives for results to achieve company sales and earnings objectives
- Engages and expects our associates to live the Greet, Offer and Thank principles to create an exceptional customer focus culture in their store
- Obtains necessary licenses needed for store operations such as Food Safety and Sanitation License
- Experience as an Assistant Store Director
- The Store Director’s purpose is to efficiently manage the operations of the store by developing and implementing strategies in achieving maximum sales and earnings while coaching/training/developing associates in order to maximize effectiveness
30
Asst Store Director Resume Examples & Samples
- Fresh department experience preferred
- Good management, leadership, interpersonal and communication skills
- Requires a thorough understanding of store operations and Company practices, policies and procedures
31
Store Director Resume Examples & Samples
- Ensure proper product handling to control cost (e.g. shrink and waste)
- Follow all company, store and department policies and procedures
- Manage the front end while adhering to local, state and federal regulations and requirements
- Manage the retail grocery store to achieve and/or exceed financial goals to include sales, profit, shrink, and labor through effective cost control, efficient utilization of labor, and strong customer service
- Establish and maintain a customer-oriented culture and deliver a high level of customer service; anticipate customer needs and resolve issues in a manner that strengthens customer loyalty
- Oversee all store operations including work processes, merchandising replenishment, the daily activities of team members to ensure company initiative/standards and customer expectations are met
- Provide a positive work environment to attract and maintain a quality employee base through selective hiring, training, evaluation, coaching and counseling of team members
- Ensure that all store employees provide excellent customer service, follow safe food handling and sanitation procedures, perform proper stocking, facing, and pricing, as well as respond promptly to emergencies and safety hazards
- Maintain all safety and sanitation programs
- Communicate daily with the general manager regarding the store status (e.g., success, issues and planning)
- Physical demands include, but are not limited to, frequently walking, standing, lifting/carrying objects 10-25 lbs.; occasional turning, kneeling, reaching, squatting, stooping/bending, lifting/carrying objects up to 55 lbs., and pushing and pulling objects up to 200 lbs
- High school diploma/GED, 5 yrs in supermarket industry and completion of mangement training program, or equvilent combination of education/experience
- Effective leadership, interpersonal communication and customer service skills
- Sound judgement/problem solving and decision making skills
- Ability to create operating budgets/financial forecast
- Comprehensive knowledge of store operations and human resource functions
32
Store Director Resume Examples & Samples
- Contribute toward ensuring a positive shopping environment for customers and a positive work environment for associates
- Manage the store to achieve/exceed financial goals and to meet/exceed sales, profit, shrink, and labor through effective cost control, efficient utilization of labor, and strong customer service
- Oversee/manage all inventory/vendors; manage in-stock product for all departments; ensure proper in for all shelf and promotional items
- Review pre-books for proper stock levels; manage elements and implementation of C.O.R.E. program
- Ensure proper preplanning/execution of merchandising programs including implementation/compliance with plan-o-grams
- Analyze sales/work content for the total store; develop effective daily/weekly staffing/scheduling of department work plans; meet productivity/operations standards
- Maintain accurate store records, including sales, inventory, financial and employee files
- Ensure all store associates provide excellent customer service, follow safe food handling and sanitation procedures, perform proper stocking, facing, and pricing, and respond promptly to emergencies/safety hazards
- Recruit, hire and onboard new associates; ensure they are trained by formal in-store training programs and on the job
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal regulations; identify/correct unsafe conditions; ensure all company, store and department policies are followed
- Maintain effective security standards/procedures for all store areas, including receiving areas
- Physical demands include, but are not limited to, regularly standing, sitting, using hands to handle, finger or feel objects, tools or controls; frequently walk, talk, hear, climb stairs, reach with hands or arms; occasionally kneel, crouch, climb ladders, and lift/carry objects up to 50 lbs
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Store Director Resume Examples & Samples
- People Focus – Sets example and creates an environment encouraging teamwork, accountability and high achievement
- Process Focus – Delivers standard of disciplined, high quality, high paced daily working and shopping conditions
- Performance Focus – Delivers financial results in sales, wages, gross margins, labor, supplies and shrink
- Planning Focus – Develops weekly plans to deliver and improve upon People, Process and Performance objectives
- Must have experience in high volume retail management including significant experience in store operations from perishables to center store. Interpersonal Skills – demonstrated success in the areas of leadership, judgment, energy, effective communications, problem solving. Process Skills – demonstrated understanding of all key operational and merchandising functions of the store. Product Knowledge – general knowledge of all and deeper knowledge of many products in all store departments. Analytical Skills – Skilled at reviewing and interpreting a financial statement. Demonstrates ability to identify problem or opportunity areas and establish action plans for improvement
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Store Director Gap Outlet Resume Examples & Samples
- Inspires and motivates others by presenting a compelling vision and direction
- Assesses the effectiveness of the management staff by providing the appropriate level of performance feedback
- Develops succession plans to ensure career paths for all employees
- Conducts weekly visual merchandising walk-through with key staff members
- Interacts with all levels of Headquarters and field management
- Regular attendance is an essential function of the job
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Store Director -sunglass Hut Resume Examples & Samples
- Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives
- Develops the store’s strategic plan to achieve financial results
- Drives sales consistently by identifying opportunities to achieve both personal and store goals
- Leads by example. Coaches, develops, mentors and inspires the team to enhance store performance
- People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
- Creates an inspiring and motivating work environment that reflects the integrity of the brand
- Partners with the Regional Trainer and Regional Manager to identify and address any talent / staffing gaps
- Supports the staff’s career path through continuous coaching and training
- Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers the Sunglass Hut Experience
- Makes the store an energetic, positive experience for customers
- Consistently facilitates sales and develops an EMOTIONAL CONNECTION with customers
- Continually coaches and develops the team to ensure consistent and impeccable execution of the Sunglass Hut Experience
- Acts as an ambassador for the Sunglass Hut brand
- Builds the Sunglass Hut brand by consistently executing the brand standards and the Sunglass Hut Experience
- Stays adept at knowing the product and staying curious on new merchandise and fashion trends
- Motivates, coaches and inspires the team ensuring they are the best possible brand ambassadors
- Ensures execution and adherence to all Operations Policies and Procedures
- Ensures proper visual standards, inventory practices and merchandising practices are executed
- Consistently coaches and develops the team to ensure retail excellence
- High school diploma or equivalent
- 3+ years leadership experience
- Demonstrated expertise in every aspect of store operations
- Detail-oriented
- Ability to use critical thinking to deliver absolute execution of the operational components of the store
- Some College
- 3+ years leadership experience in a retail environment
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Sunglass Hut-store Director Resume Examples & Samples
- Leads by example. Coaches, develops, mentors and inspires the team to enhance store performance
- Supports the staff’s career path through continuous coaching and training
- Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers the Sunglass Hut Experience
- Makes the store an energetic, positive experience for customers
- Consistently facilitates sales and develops an EMOTIONAL CONNECTION with customers
- Builds the Sunglass Hut brand by consistently executing the brand standards and the Sunglass Hut Experience
- Ensures execution and adherence to all Operations Policies and Procedures
- Ensures proper visual standards, inventory practices and merchandising practices are executed
- Some College
- 3+ years leadership experience in a retail environment
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Store Director Resume Examples & Samples
- Accountable for merchandising strategy that optimizes financial performance and is aligned with corporate strategy as well as customer trends, demographics and segments
- Ensures execution/tailoring of corporate merchandising plan to achieve profitability goals
- Accountable for and communicates profitability expectations and results
- Ensures appropriate inventory levels
- Manages/controls shrink to meet and/or exceed corporate goals
- Ensures that all Federal, State and Company regulations and standards for product freshness, food safety, refrigeration and sanitation are met
- Delegates work to the appropriate Partners based on the complexity of the tasks and the skills, interests and capabilities of the individuals
- Monitors progress on assigned tasks and follows up on the completion of assignments and end results
- Participate on the Store Leadership Team to ensure coordination, integration and alignment of total store plans
- Track and monitor local competition to ensure we sustain our Every Day Low Price strategy
- Accountable for department labor and production schedules and communicates to Department Managers
- Fosters a sense of teamwork among Partners to ensure a focus towards common goals
- Coach and deliver real time feedback that develops Partners and drives them towards achieving business results
- Helps manage the performance of and development of School of Retail Management (SORM)/School of Retail Leadership (SORL)/Intern Partners concerning in-store merchandising issues
- Owns personal development through pursuing ongoing leadership and product knowledge training
- Bachelor's degree preferred (or proven track record w/several years of management experience)
- Extensive operational experience
- Highly adaptable
- Passion for selling and service
- Change leader
- Proficient multi-tasking skills in order to maintain leverage in this fast-paced environment
- Knowledge of government regulations
- Computer skills: Microsoft Office Software including Word, Excel, and HEB systems Demonstrated leadership ability
- Advanced Customer Service skills
- Excellent interpersonal, listening, and communication skills
- Effective execution management skills
- Ability to set performance expectations and measurement criteria
- Knowledge of product presentation, cross-merchandising, and product/profit mix
- Knowledge of marketing to customer trends, demographics, segments, etc
- Exemplifies a thorough understanding of marketing concepts, i.e. markdowns, seasonal, exit strategies, display locations, etc
- Knowledge of Logistics, Warehouse and Procurement processes
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Asst Store Director Resume Examples & Samples
- Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engage in resolving partner related matters
- Accountable for the business operations for Gas, Cash office, Business Center and Maintenance areas
- Conducts audits to ensure that all Federal, State, and Company regulations are followed
- Conducts audits to ensure that standards of product freshness, food safety, and sanitation are met
- Oversees the management and order of store wrap and supplies
- Performance management for all direct reports
- Oversees store claims and damages
- Identifies shrink opportunities
- Uses financial analysis to evaluate the costs and benefits of ideas and recommendations
- Ensures execution of programs
- Works with department managers to ensure the needs of the business are met
- Excellent interpersonal
- Value diversity
- Understanding of product integrity
- Able to proficiently communicate verbally and written to all Partner levels
- Ability to speak effectively before groups of customers or employees of organization
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Store Director Resume Examples & Samples
- Specific functions and responsibilities will be determined by Regional Leadership. The functions and responsibilities listed below are overall duties required for all Regions
- Ensures best practices and H-E-B standard operating procedures (SOPs) are consistently applied to achieve store budget and metrics
- Develops and trains future leaders in the School of Retail Management (SORM) and School of Retail Leadership (SORL) programs
- Maintains contact with Partners at all levels in the organization involved in processes that impact the store (i.e., Warehouse, Distribution, Buyers, etc.)
- Researches and analyzes potential or existing process breakdowns and works with necessary Partners to identify and solve problems
- Ensures that all Federal, State and Company regulations are followed
- Ensures that standards of product freshness, food safety, and sanitation are met
- Responsible for upholding H-E-B's corporate policies and procedures
- Develops the overall strategy and manages the execution of store conditions to include the sale floor, wareroom, coolers and freezers
- Coordinates with Regional Directors and Department Managers to execute event/promotion, assortment/space, price, and allocation activities
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Store Director Resume Examples & Samples
- Leads, directs, coaches and assist associates throughout the store in performing their duties Works with and through team to follow and enforce company standards for friendly, prompt and courteous customer service by ensuring that all associates assist customers in locating and when necessary, retrieving merchandise in the store; create and maintain an exceptional customer service culture in their store
- Manages the overall proficient operation of the store and assists in the corporation's plan to increase store sales, profits, and service levels
- Creates a cohesive environment of team work and collaboration where associates value one another and understand how they can contribute to the overall success of the store
- Develops associates by teaching/coaching/mentoring and training towards specific roles and goals in order to increase the talent for the organization
- Adapts to new technology and be proficient in its operation
- Learns, understands, and applies the information contained in company manuals, policies and practices related to store operations
- Is resourceful and knowledgeable to answer associate and customer's needs
- Builds relationships with the custom ers and maintains customer engagement
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Store Director Resume Examples & Samples
- Manages and supervises store personnel including interviewing, hiring, training, performance and salary reviews for full time, part time and management level positions. When necessary, handles disciplinary issues up to termination level
- Prepares and implements detail plans for each department for employee schedules and hours, budgets, floor plans, and rush preparation. Reviews work schedule and ensures adequate store coverage
- Analyzes store financials to determine store and department performance and makes appropriate adjustments while overseeing the annual budget preparation process. Analyzes and makes determination on store markup, markdowns and write-offs to ensure they are within company guidelines. Summarizes data into management report. Monitors key operational areas such as cash flow, inventory levels, security and loss prevention standards, markdowns, markups ensuring they are within company guidelines
- Ensures the safety of company funds, assets, personnel, customers, and property and adherence of policies
- Provides oversight and direction to course materials department to ensure proper order quantities, adoption compliance, customer service, efollett fulfillment, and buyback opportunities
- Develops saleable inventory plans with the store management to maintain proper merchandise levels to meet customer demand. Plans for special events (athletics, graduation)
- Serves as Follett representative in conjunction with Regional Manager to meet with and present to store contacts, faculty, Dean and administrators
- Interacts with customers, faculty, staff, administrators, vendors, and home office staff to share information to improve and drive market share. Handles escalated complaints. May entertain campus contact or other influential campus personnel
- Work on renovation projects, store re-organizations, new store openings, and store closings. May respond to managerial or home office requests for special reports, information or help on special projects. Supports and may supervise annual inventories in stores
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MAV Store Director Resume Examples & Samples
- Must be able to perform all duties of Adventure Guide, all FRESCH positions, and Operations Manager
- Maintain staffing level at the store by following the Company Selection and Hiring process
- Supervise and train store employees by assigning duties and demonstrating desired tasks or activities to ensure excellent performance
- Assist in the career development of all store employees. Train, update, encourage and support all store employees
- Responsible for the performance management of all store employees. Administer corrective discipline where needed, and counsel and discharge employees where necessary while ensuring that all necessary documentation is completed according to Company policy
- Take action to ensure a highly satisfied, loyal, and committed staff of employees
- Promote excellent service; resolve customer complaints in a timely and professional manner. Ensure merchandise is available, stocked and attractively displayed
- Oversee operations on a 24-hour/7 day a week basis; responsible for the implementation of all applicable Company programs and promotions. Expected to spend time carrying out routine duties, including customer checkout, food preparation, cleaning, stocking, ordering, etc
- Ensure effective store operations including: inventory and cash control, bank deposits, daily reports, staff meetings, work schedules, shift checkout procedures as well as foodservice quality, availability, appearance, efficiency of production, pulls, etc
- Establish work schedule in accordance with Company policy, meeting work ratio goals. Accountable for productivity & costs associated with store as measured by work ratio. Maintains work ratio at or below store goal
- Inspect store facilities and equipment for safety, cleanliness, and proper working order, submitting reports or requests for repairs, maintenance and safety
- Order merchandise accurately on a timely basis, ensuring that proper check-in procedures are followed, pricing is correct, and inventory is stocked as required
- Ensure that all required store paperwork and reports are accurate and submitted on a timely basis
- Review the store’s monthly profit/loss statement, vendor analysis and retail reports, and recommend action to improve the operation
- Serve as Safety Coordinator for the store
- Ability to push and pull with arms up to a force of 20 pounds (i.e. utilizing a hand truck)
- Live and exemplify Maverik’s Core Values
- Accomplishes all tasks as appropriately assigned or requested
- The list of Essential Job Duties is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed at any time
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Store Director Resume Examples & Samples
- Creates a cohesive environment of teamwork and collaboration where associates value one another and understand how they can contribute to the overall success of the store
- Is resourceful and knowledgeable to answer associate and customer’s needs
- Builds relationships with the customers and maintains customer engagement
- Brings a broader perspective on how the business works outside of the industry and applies the business knowledge to maximize sales
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Store Director Resume Examples & Samples
- Delivering on Brand Promises through team execution; i.e. "Provide an easy shopping experience for our customers"
- Delivering exceptional, fast and friendly customer service
- Ensuring the daily, weekly, and period production goals are met by team members
- Ensuring daily, weekly and period sales goals are met
- Ensuring the Foods and General Merchandise departments are stocked and merchandised to Meijer standards
- Mentoring and coaching Team Leaders and Team Members to ensure production goals are met
- Mentoring and coaching Team Leaders and Team Members to ensure in-stock goals are met or exceeded
- Promoting succession planning by providing career paths and identifying development needs for the Team Leaders
- Assisting in ensuring store team is properly staffed and thoroughly trained in all aspects of their jobs and have completed all required training curriculums
- Maintaining a positive working relationship with customers, team members and Store/Corporate leadership
- There is a 48 hours (exempt) pay base for this position
- Successful completion of all required curriculums
- Excellent communication, coaching and mentoring skills
- Ability to analyze financial data and create a culture of compliance
- Ability to develop and achieve sales and production goals
- Ability to work with team to deliver a fast and friendly customer service experience to our customer
- Ability to deal with conflict resolution
- Ability to monitor sales and labor levels
- Supercenter and/or Grocery operations experience
- General Merchandise retail experience
- Comprehensive knowledge of all store functions, services and emergency policies
- Expert in customer service
- Production oriented
- Willingness to relocate
- Possesses exceptional leadership, mentoring and communication skills
- Possesses excellent analytical and problem solving skills
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Store Director, M&M s World Orlando Resume Examples & Samples
- Drive future growth of M&M’S Retail through effective recruitment, selection and on boarding of all associates
- Ensure store achieves optimal staffing levels by filling positions in a timely manner for job openings with associates that reflect the M&M’S brand standard
- Identify, develop and leverage existing talent to support the growth of the store through the talent management process and succession planning
- Reward and recognize behaviors / results that are in alignment with MARS purpose and values to promote a high-performing team
- Drive the company’s performance management process throughout the store and is a liaison with P&O on associate relations issues to ensure practices are fair and consistent
- Drive consensus while managing a diverse management team and/or collaborating with associates in other sites
- Provide an open door policy where associates are free to express their ideas, concerns and feelings and an environment where The Five principles of MARS are modeled and upheld
- Conduct round tables and Q12 impact sessions. Create, execute and follow up impact planning
- Comply with and ensure that all associates follow company policies and procedures
- Minimum 5+ years experience managing in a fast paced retail or hospitality operation
- Minimum 2+ years experience leading a team of managers
- Demonstrated complex planning & organizational skills with strong business acumen
- Demonstrated communication and advanced presentation skills a proven track record of influencing senior management
- Advanced computer skills required, including MS Excel
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Shop n Save Asst Store Director Resume Examples & Samples
- Provides leadership and direction to all store associates. Trains and supervises all Department Managers (except Pharmacy & Service Operations) and other store associates in all store activities, policies, and procedures. Interviews and selects individuals to fill grocery/drug jobs
- Is responsible for the profitability of the total store. Practices aggressive cost control for all in-store operating, maintenance and supply costs. Ensures that individual departments effectively schedule work hours and control overtime expenditures. Follows proper administrative procedures and completes all required reports
- Monitors and complies with government and Shop ‘n Save safety and sanitation regulations and wage and hour laws. Manages pricing integrity in the store by providing support to the Scanning Department and ensuring proper signing standards
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MAV Store Director Resume Examples & Samples
- Maintain the conditions of the store during the work shift up to the quality and safety standards set by the Company
- Must be able to perform all duties of all store functions
- Assist in the career development of employees. Train, update, encourage and support employees
- Provide professional leadership and experienced guidance to store employees
- Promote excellent service; resolve customer complaints in a timely and professional manner
- Assume leadership role in the store when the Store Director/Store Director Trainee is not present
- May be required to work irregular hours and attend job-related meetings
- Expected to spend time carrying out routine duties, including customer checkout, food preparation, cleaning, ordering, stocking, etc
- Complete general reporting and bookkeeping responsibilities as required. Complete and direct cash and inventory audits
- Stock shelves and price merchandise
- Management reserves the right to revise the job description and to require that other tasks be performed at any time
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MAV Store Director Resume Examples & Samples
- Must be able to perform all duties of all store positions in both operations and food service
- Assist in supervision and training of store employees by assigning duties and demonstrating desired tasks or activities to ensure excellent performance
- Assist in the career development of all store employees; train, update, encourage and support all store employees
- Support in the performance management of all store employees; assist in corrective discipline where needed, and counsel and discharge employees where necessary while ensuring that all necessary documentation is completed according to Company policy
- Act to ensure a highly satisfied, loyal, and committed staff of employees
- Promote excellent service; resolve customer complaints in a timely and professional manner; ensure merchandise is available, stocked and attractively displayed
- Oversee operations on a 24-hour/7 day a week basis; responsible for the implementation of all applicable Company programs and promotions
- Spend time carrying out routine duties, including customer checkout, food preparation, cleaning, stocking, ordering, etc
- Management of store work schedule in accordance with Company policy meeting work ratio goals
- Management of store productivity & costs by various measurement tools provides by the company
- Assist in inspection of store facilities and equipment for safety, cleanliness, and proper working order, submitting reports or requests for repairs, maintenance and safety
- Safeguard money received and disbursed, ensuring that at least two store bank deposits are made daily
- Ensure all required store paperwork and reports are accurate and submitted on a timely basis
- Review with management the store’s monthly profit/loss statement, vendor analysis and retail reports, and recommend action to improve the operation
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Store Director Resume Examples & Samples
- Responsible for full cycle talent management, to include recruiting, training, coaching and talent development. Work to identify key talent to support talent pipeline. Ensure effective performance management and maintain a culture of accountability. Develop cross-functional teams of engaged associates with the ability to execute initiatives and drive operational standards and business results
- Prepares and implements detail plans for each department. Ensures business needs are met for schedules, budgets, floor plans and rush. Coordinates sales promotions, special events and book signings, and directs employees in the preparation of merchandise displays, store layout and advertising copy
- Analyzes data to determine store and department performance against expectations and makes appropriate adjustments in order to maintain profitability. Over-sees the annual budget preparation process. Analyzes key operational areas such as cash flow, inventory levels, and markdowns and markups to ensure they are within company guidelines. Summarizes data into management reports
- Works with store management to ensure the security of company assets and the safety of associates and customers, and adherence to Company policies
- Maintain a hassle free atmosphere driving the Follett culture, which includes resolving all escalated concerns from guests, faculty, vendors, facility-related concerns, and back of house. Create and maintain a culture focused on solutions-based selling and an exceptional customer experience. Works with store management to develop saleable inventory plans to maintain proper levels to anticipate and meet customer demand. Supports and may supervise district's annual inventory. Plans for special events (athletics, graduation)
- Serves as Follett representative in conjunction with Regional Manager to meet with and present to business contacts, faculty, Dean and administrators
- Interacts with customers, faculty, staff, administrators, vendors, and home office staff to share information to improve and drive market share. Handles escalated complaints and campus issues. May occasionally entertain campus contact or other decision makers
- May work on renovation projects, store reorganizations, new store openings and store closings. Responds to requests for special reports, information or for help on special projects
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Store Director -sunglass Hut-toronto Eaton Center Resume Examples & Samples
- Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives
- Develops the store’s strategic plan to achieve financial results
- Drives sales consistently by identifying opportunities to achieve both personal and store goals
- Leads by example. Coaches, develops, mentors and inspires the team to enhance store performance
- People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
- Creates an inspiring and motivating work environment that reflects the integrity of the brand
- Partners with the Regional Trainer and Regional Manager to identify and address any talent / staffing gaps
- Supports the staff’s career path through continuous coaching and training
- Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers the Sunglass Hut Experience
- Makes the store an energetic, positive experience for customers
- Consistently facilitates sales and develops an EMOTIONAL CONNECTION with customers
- Continually coaches and develops the team to ensure consistent and impeccable execution of the Sunglass Hut Experience
- Acts as an ambassador for the Sunglass Hut brand
- Builds the Sunglass Hut brand by consistently executing the brand standards and the Sunglass Hut Experience
- Stays adept at knowing the product and staying curious on new merchandise and fashion trends
- Motivates, coaches and inspires the team ensuring they are the best possible brand ambassadors
- Ensures execution and adherence to all Operations Policies and Procedures
- Ensures proper visual standards, inventory practices and merchandising practices are executed
- Consistently coaches and develops the team to ensure retail excellence
- High school diploma or equivalent
- 3+ years leadership experience
- Demonstrated expertise in every aspect of store operations
- Detail-oriented
- Ability to use critical thinking to deliver absolute execution of the operational components of the store
- Some College
- 3+ years leadership experience in a retail environment
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Store Director Resume Examples & Samples
- Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service in each department
- Primary duty is management of overall store operations. In that regard, implements Company and Division merchandising, operating and sales initiatives. Communicates Company goals, objectives, policies, practices and procedures to department managers and associates and ensures compliance with them. Meets at least weekly with department heads to review ads, sales plans and store promotions. In the Store Director’s absence, ensures that an alternate manager conducts such meeting(s)
- Coordinates safety committee. Ensures that the company’s safety and health initiatives are implemented and communicated to associates. Emphasizes safety and health code compliance in all work practices
- Responsible and accountable for maintaining good store conditions, product quality and rotation, labeling standards, and code date compliance in all departments. Conducts daily inspections of store conditions and coaches associates while doing so
- Ensures compliance with Division scheduling initiatives. Responsible for compliance with and ensuring compliance with established policies, wage and payroll guidelines, Time Clock Policy, benefit plans, grooming and dress code standards, and child labor and other employment laws
- Directs and participates in the training and hiring of store personnel. Clearly and accurately provides guidance and instruction to department managers, supervisors and associates. Monitors associate job performance and makes personnel decisions such as hiring, firing, layoff, promotion and disciplinary action, including completing necessary paperwork. Considers the recommendations of Grocery and Drug Managers, or of the Assistant Store Director if the store has one, in hiring, firing, and disciplinary decisions. Conducts formal associate evaluations as necessary per Division guidelines. Identifies training needs of key associates for future development and ensures completion of such training. Builds and maintains positive associate morale
- Oversees and ensures compliance with proper cash handling procedures, proper accounting of sales and safe procedures. Controls shrink. Maintains and controls inventory levels in the backroom areas and on the sales floor per Division directives. Safeguards Company assets. Develops operating budgets and controls all in-store operating, maintenance, expense and supply costs
- Follows proper administrative procedures and completes, or oversees the completion of, all required reports. Responsible for accurate inventory of all merchandise, supplies and equipment. Recommends to district management the expenditure for improvement or repair of store equipment and building. Properly conducts or oversees inventories and independent audits. Implements emergency procedures in the event of equipment and computer software malfunctions
- Creates and maintains positive community relations. Develops, promotes and maintains positive communication channels with manufacturer’s representatives, Store, Division and Corporate personnel, and unions, where applicable. Monitors market conditions, trends and competitors’ activities
- Reviews and approves all department schedules in advance of posting to ensure appropriate staffing and adequate coverage
- Appropriately resolves associate complaints, including complaints of discrimination, harassment, working off the clock and violations of the law, with guidance and support from the Human Resources Department
- Safely operates and handles all equipment and hazardous material
- Provides suggestions, feedback and effective recommendations to District Sales Manager or Director of Operations, and Division management teams on operational, personnel and other issues
- Maintains and safeguards confidentiality concerning associates, store sales, and Company information. Maintains accurate and complete records, consistent with the law and records retention policies
- Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures. Treats associates consistently, fairly and with Courtesy, Dignity and Respect
- Requires strong written and oral communication skills, good leadership and interpersonal skills, and the proven ability to manage people. Requires knowledge of every position under the Store Director’s supervision. Requires knowledge of employment laws and workplace practice policies. Requires knowledge and compliance with local, state and federal regulations
- Must be friendly and courteous, and takes initiative in performance of duties. Maintains composure in dealing with customers, co-workers, vendors and other business partners in the store. Must have the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors, agencies and the public
- Must identify needs, problems, and opportunities and make short and long term decisions in order to maximize sales and gross margins. Strong business and financial knowledge is required. Requires knowledge of basic accounting and computer software. Must have extensive working knowledge of profit and loss statements. Must have the knowledge and ability to implement emergency procedures, including response to equipment and computer software malfunctions. Familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s)
- Must sit, stand or walk for long periods of time. Occasionally reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 50 lbs. Operates, pushes and pulls fully loaded hand trucks and pallet jacks. Must cover temporarily for various positions throughout the store as required
- May utilize cleaning supplies and chemicals from time to time
- Occasional overnight travel may be required. Will be required to work nights, weekends, and holidays. Scheduled hours will vary. Good attendance is required
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Store Director Resume Examples & Samples
- Full P&L responsibility
- Ability to meet challenge head-on in the ever-changing world of retail
- Team player with proven leadership skills
- Exceptional communicator
- Ready to take on the ownership and responsibility of 200,000 square feet of retailing excellence
- Experience leading large numbers of employees in a team atmosphere
- Strong background in Leadership Development
- College degree or commensurate experience
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Shop N Save Store Director Stephen City, VA Resume Examples & Samples
- Creates a culture where associates are trusted and empowered to make decisions
- Another and understand how they can contribute to the overall success of the store
- Develops associates by teaching/coaching/mentoring and training towards specific roles and
- Ensures overall safety and food safety practices are updated and implemented
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Shop n Save Store Director Resume Examples & Samples
- Leads, directs, coaches and assists associates throughout the store in performing their duties
- Works with Assistant Store Director and Department Managers to strategize in achieving weekly sales and earnings objectives
- Goals in order to increase the talent for the organization
- Influences store team to accomplish specific goals with regular and consistent communication in person and in written form
- Obtains all licensure required for store operations
