Store Operations Resume Samples

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R Braun

Rosalia

Braun

754 Larry Shoal

Houston

+1 (555) 375 6798

754 Larry Shoal

Houston

Phone

p +1 (555) 375 6798

Experience Experience

Dallas, TX

Store Operations Analyst

Dallas, TX

Lindgren-Zulauf

Dallas, TX

Store Operations Analyst

Update configuration of and plan enhancements to the workload planning system
Ensure the efficient operation of and accurate scheduling in the stores
Identify and report on opportunities to optimize scheduling efficiencies in the stores
Create test scripts and execute user acceptance testing on the workforce management system
Identify opportunities to reduce payroll expenses and increase sales via analysis of workload data and operational processes
Oversee issue tracking and troubleshoots escalations with the workforce management system
Analyze and report on factors impacting store workload

San Francisco, CA

Store Operations Coordinator

San Francisco, CA

Champlin Group

San Francisco, CA

Store Operations Coordinator

Provide administrative assistance to the Store Operations Management
Working with the Communication Department to provide store incentive contests, goals and sales growth programs to all stores
Assist in Store Operations budgeting process
Maintain regional/district manager weekly travel schedules
Coordinate special projects and events under direction of the Operations Manager
Formulates and executes an agenda for STAR contest and incentive programs, communication and tracking
Manage the declining balance accounts and coordinate overrides of account balances with Director of Store Operations

present

Detroit, MI

Manager, Store Operations

Detroit, MI

Moore and Sons

present

Detroit, MI

Manager, Store Operations

present

Lead, motivate, and retain a team of high performing employees
Continuously recruit, select, hire and on-board the best talent
Communicate performance goals to employees and provide coaching to behaviors that help achieve those goals
Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Drive financial responsibility and expense management for the store
Act as store lead for annual budgeting
Lead scheduling and forecasting meetings to ensure payroll targets are being met

Education Education

Bachelor’s Degree in Business

California State University, Los Angeles

Bachelor’s Degree in Business

Skills Skills

Ability to work independently in a fast-paced, changeable environment; Self-starter; highly motivated and a sense of urgency
Demonstrated ability to learn quickly and apply what is learned in practical means
Use expertise in strategic thinking and process design to drive successful improvements in operational areas; work toward quick implementation and quick return on investment
Highly creative and able to think outside the box to develop solutions that will impact the Associates
Collaborates with internal and external partners to develop action plans, training, policies, and procedures, which may be associated with store operations and/or impact customer service
Strong written and verbal communication skills; Detail oriented
Ability to lead and motivate
Ability to schedule and prioritize workload effectively
Excellent combination of business decision-making skills and fiscal responsibility
Ability to multi-task large volumes of work in a demanding environment

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15 Store Operations resume templates

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Senior Director Store Operations Resume Examples & Samples

Strategic Operations - Provide strategic direction, evolve the brand and grow the business in Gap Global Outlet
Coordinate and facilitate current and new operational processes to the field to support the company and stores business strategy
Looks to the future for strategic, tactical and process related initiatives that will drive Gap Global Outlet results through positive change
Shepherds stores financial accountability and results
Devise In-store process improvements
Establish productivity standards
Evaluate customer experience
Interpret customer research
Conduct competitive research
Provide strategic initiative direction and support. Deliver strategies and plans that support exceptional customer experiences in our stores via Operations, Visual, Events and Product
Global scope
Responsible for deployment of technology solutions into the stores
Conduct store segment needs analysis
Strategic Communications - Plan, prioritize and prepare for communication of information within Gap Global Outlet to maximize effective operations at the store level
Enable effective discussions
Seasonal planning
Workload tracking
Support strategic initiatives
HQ communication
Cross-functional coordination
HQ internal processes
Field feedback
Communications vehicles, practices
Labor Management & Stores Payroll - Ensure payroll is allocated in support of stores labor, workload and financial expectations in both Gap Global Outlet stores
Effectively defines, prioritizes and implements strategic projects and initiatives in order to drive continuous improvement in the area of labor and workload management
Has a deep understanding of the impact of initiatives on store workload, acting as a strong advocate for stores within the Gap Global Outlet HQ organization
Develops efficiencies in both process and systems for the stores scheduling & timekeeping practices in Gap Global Outlet stores
Develops in-store programs designed around best practices to increase efficiency, gain maximum productivity and support brand goals
Leads the development & execution of technology solutions that will drive maximum efficiency in labor planning and scheduling
Leadership - Lead and inspire the Store Operations team to meet short-term and long-term business objectives and goals
Ensure team is engaged and connected to Field and HQ business partners to help drive results
Act as a subject matter expert and trusted peer among the leadership team to escalate trends and patterns that may drive or impair the overall business
Model great communication, relationship building and leadership skills at all levels
Create strong leaders and team by providing feedback,coaching and development
Demonstrates a growth mindset and applies and leverages feedback for personal development
Develop talent and actionable succession plans
Knowledge, skills & abilities
Able to think strategically
Manage execution
Communicate effectively
Drive change
Courageous leader
Multi-store/business unit level management required
Headquarters or other support experience (i.e. distribution,logistics or supply chain) with brand management responsibility will be considered
Operations/logistics mindset
Process improvement methodologies
Customer engagement theories and practices
Retail technology platforms and applications
Strategic thinking
Verbal & written communication
Project management leadership
Proven track record of implementing large scale process change
Lead execution excellence
Courageous and effective leader of people directly and through influence
4 year Bachelors degree or related experience
Leadership of implementation of systematic process change in multi-unit/business organization
5-7 years management experience in operations/logistics/distribution/store operations
Minimum of 10 years total business experience
Will consider headquarters or other support experience (i.e. distribution, logistics or supply chain) with brand management responsibility

Associate, Retail Store Operations Resume Examples & Samples

Work with Director, Retail Operations, Manager Retail Operations and Assistant Manager, Retail Operations East Coast to assure project management of new store construction/renovation, strong field support to build better understanding of operational objectives within the Retail Store environment
Communicate changes/revisions in store operations/policy to MAC Field (MRO’S & Retail Manager)
Oversee & facilitate store repair process. Coordinate timely repairs in the interest of health & safety. Initiate & Monitor repair vendors for efficiency, timely response, & cost effectiveness. Source new vendor contacts to better service Retail Store logistics. Implement & monitor store programs to address ongoing maintenance challenges, highlight health & safety concerns
Facilitate, oversee, and attend all new store turnovers to ensure all operations are in accordance with Brand standards. Implement relocation schedule to temp space in accordance with overnight turn. Detail action items & targeted timeline
Communicate updates, status, & action items to Retail Field related to construction. Complete & issue recaps for each turnover within 72 hours of turnover. Recap to include all outstanding items with eta of completion, health & safety concerns, missing supply items in coordination with issuing dept. (visual/collateral, displayers, counter supplies), storage concerns IS technical issues
Coordinate initial inventory delivery with store opening schedules to ensure proper timing of shipment in association with Mall/Landlord/Municipal guidelines. Accept & direct delivery accordingly
Primary liaison between Store Design and Field with regard to renovations, storage, moves. Attend/coordinate new store openings/renovations to ensure set-up corresponds with image, business objectives, operations objectives, and timeliness of opening. Travel in connection with this responsibility makes up approximately 50-60% of the job. Travel is inclusive of, but not limited to, 1 day traveling to project site, 4 days on-site (typically 10 hr. days), during which tasks include coordination of merchandise delivery, meeting with Mall Operations and Field, reviewing store punch list, ensuring all physical space, fixtures and stock are properly set up, coordinating turnover, etc. Must be able to adjust travel schedule to accommodate last minute changes
Provide 24/After Hours and emergency support to field. Inclusive of weekends and holidays
Liaise with Loss Prevention, Telecommunications, Retail Store Development to coordinate armored car set-up, storage facility needs, phone/data install, new store/renovation schedules & review
Audit Incident reports by Retail stores, action and communicate accordingly to Policy and Procedure
Oversee & facilitate repair/ maintenance of customer needs & relations (internal & external) to ensure positive brand image
Initiate rollout of store opening manual concept to Field Management
Help to coordinate communications with the Retail Store Help Desk relative to JDA support, new project set-up, relocations
Respond to inquire, issues, requests in a quick and efficient manner
At least 2 years Free standing Retail Store operational experience
Requires 60% travel schedule. Flexibility to travel with minimal notice
Travel days consists of 4 days on-site for new store construction & renovation, ability to organize 10 hour days at turnover/renovation/overnight relocations. When on site, must be able to perform moderate physical labor, this includes the movement of stock and fixtures on premises and extended hours (weight lifting minimum 15 lbs)
Excellent communication skills, good follow through, & sense of urgency
Working experience with JDA / Retail Operating System

Store Operations Specialist Resume Examples & Samples

Organize, update, create, and improve best practices for the field organization
Collaborate with resources across business functions and manage interdependencies and requirements to effectively deliver process improvement solutions
Lead a culture of sharing and adopting best practices among global retail market
Support store operations projects from creation to completion to deliver projects on-time and within budget
Support the communication and coordination of resources between the RBO and the field
Analyze, compile, and continuously improve store ops and field facing reports
Apply qualitative and quantitative analytics to processes (I.e., ROI, monetary and labor savings, cause and effect, etc.)
Assist with maintenance, upgrades, testing and implementation of all store operations tools, forums, and reporting enhancements
Responsible for overseeing delivery of goods and services from vendors that directly interface with store and field operations
Analyze and assist with the field workload calendar and partner with RBO to ensure balanced workload
Ability to evaluate results and measure performance against goals
Proficient in MS Office applications including Access, Project, and Visio
3-5 years related experience required

Senior Manager Store Operations Resume Examples & Samples

Management of Optimal Work Process to deliver Global Operating Plan
Supports and drives forward the strategic plan that is outlined quarterly by Global Leadership team
Supports creation of project plans as needed for larger scale projects- ensures all critical business partners are included in project planning. May act as project lead as needed and strategic thought partner as plans are implemented
Manages global workload calendar with work from all NA field facing departments- Ops, HR, L and D, LP, and visual in partnership with peers in country
Responsible for updating and refining the infrastructure that supports all meetings including managing the calendar, agendas and follow up from meetings. Organizes quarterly planning meeting. Schedules and plans for bi-weekly update meetings
Develops action plan to manage process opportunities and designs new efficiencies as necessary, will guide and influence stronger practices to create optimal process across all geographies
Coordinate Business Partners, Tools and Resources across geographies
Develops strong and productive partnerships across all levels within global HQ teams and in the field- Including HR, Operations, L and D, Visual and Loss Prevention
Partners with Sr Director of Customer, Employee Experience to address opportunities and create solutions where needed
Develop integrated communication strategies that facilitate two way dialogue between all necessary BPs in NA and the teams in other geographies
Manages communications vehicles such as box.net to maximize efficiency of sharing resources- continuous improvement of tools to find optimal process of communication
Acts as a consultant to the NA team to support the needs of global in all meetings and venues
Educates NA teams to understand needs of markets and teams in other areas- supports cultural training needs
Acts as main contact to translation team to support prioritization and identify future needs
Localization of Tools and resources
Assess tools and resources with partners to support localization for each market, make necessary changes and gets approvals when appropriate to deliver appropriate content
Serves as Market expert for EU and Japan teams, understands differences across geographies and able to make recommendations based on this knowledge
Serves as expert for Franchise Operating model, editing and sharing appropriate resources for standardization in areas that support the look and feel of the brand around the world
Leverages NA communications to support messaging in other countries as needed- works directly with communications partners as appropriate to share
Involved in development of NA tools and resources, acts as a consultant to all areas of the business to represent the global POV early in the projects and activities to influence all levels so new projects meet global needs (ie Conference, Process changes, Classes, Communication tools)
1) Knowledge, skills & abilities
Extensive knowledge and experience in the areas of store operations
Demonstrated ability to think strategically, understand complex business challenges and formulate effective solutions
Highly analytical thinking skills, including the ability to translate opportunities into solid implementation plans
Demonstrated leadership, including the ability to influence functional experts and Peers within store Operations and other departments to deliver best product
Proven track record forming partnerships and influencing effectively across levels and functional areas and levels within the organization
Project Planning
Developing People
Strategic agility
Managerial courage
Creativity and Innovation
Internal Drive and Perseverance
Managing Vision and Purpose
Dealing with ambiguity
Creating Teams and Partnerships
Comfort around higher management
Cultural knowledge and interest
4 year Bachelors degree required
3) Minimum experience
5 + years retail operations experience, with progressively increasing scope and responsibility– including experience working in a complex retail environment
3-5 years management experience, with a proven track record of developing and managing high performing teams
Advanced proficiency in Excel, PowerPoint, and Microsoft Word
Field experience highly preferred
International Business experience or studies a plus
Domestic and International travel may be required

Senior Manager of Store Operations Resume Examples & Samples

Overseeing the development and execution of operational policy and procedures
Proposing new solutions and making decisions for increased operational efficiencies
Ensuring the effective and efficient execution of corporate initiatives in the stores
Collaborating with other departments on the creation and execution of product launches or related programs
A bachelor’s degree in business is preferred
5 years of Retail management experience in a multi-location environment
Technical Skills: Must have experience using exception reporting, knowledge of common POS transaction software functionality, proficiency in MS Office software applications with advanced Excel skills
Possess strong analytical skills, organizational skills, and the ability to develop and enhance strong partnerships; self-motivation; strong time management skills; excellent attention to detail; ability to maintain confidential information

Director of Store Operations Resume Examples & Samples

Lead Financial Operations (as it relates to the direct responsibility of Money Room operation, monitoring adherence to expense plans, management of expense reconciliation, and daily sales financial reporting)
Responsible of the maintenance functions of the store operation
Acts as the leader of all merchandise handling and deployment (including Shipping & Receiving, effective distribution of merchandise per business initiatives/needs, and partners with Loss Prevention in the management of inventory control)
Leads the Alterations function of the store (inclusive of off-site facility in Long Island City – team of 30+ associates)
Leads the Customer Service operation (switchboard operators and customer service agents) while liaising with Corporate representatives in the resolution of customer situations/needs

Store Operations Internship Resume Examples & Samples

Analyze business and track store sales
Assist in developing initiatives to increase sales, service, and overall customer experience in stores
Support all members of the store operations group on day-to-day administrative functions when necessary
Strong verbal communication and interpersonal skills
Must be able to work at least 15 hours a week
Must be able to complete for school credit

Store Operations Internship, Sunglass Hut Resume Examples & Samples

Capable of working in an ever-changing, fast paced environment
Team player with a sense of urgency
Comfortable conversing with all levels of management

Internships Retail Store Operations Resume Examples & Samples

Work on Store Operations projects with markets across the world
Prepare tracking reports for various initiatives and compliance reports on adidas Retail standards submission rates
Create and run reports as requested by operation teams to support discussions with markets
Support on-going development of analytical tools
Analyse and collate status on global initiatives by market
Cross-functional interaction with other departments within the adidas Retail team: Merchandising, Systems &Processes or Marketing Activation
Prepare power point presentations to provide team updates
Track project progress status and communicate to stakeholders

Senior Manager Store Operations Resume Examples & Samples

Leading by example on the development of a trading and service culture within the Retail Back Office (RBO) and field teams
Motivating and inspiring the Market field and Retail Back Office (RBO) teams to meet or exceed commercial goals and KPI’s, and build Brand equity
Supporting the Retail Director and acting as “first amongst equals” with peer group to deliver a joined up world class retail business
Implementing, driving and ensuring compliance with agreed Global Retail CoE processes and standards for field and RBO operations
Inspirationally lead Monobranded Retail Stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit
Coach and develop District and Store Managers to ensure high quality Store Management performance and to build a talent pool for higher Operations roles
Make recommendations to the Retail Director on commercial opportunities at Market level by analysing retail KPI’s and local retail trends and needs
Create and drive a high performance culture across the Market by setting clear expectations and targets (using the SHINE THE SCORE process) analysing stores’ performance, holding District andStore Managers accountable and giving appropriate and prompt feedback
Identify and communicate Market needs and best practices to the Retail Director and the Regional Retail Team
Implement all functional components of the adidas Group retail business model (logistics, IT, reporting, staff deployment planning, SHINE and adidas Group Retail University) in partnership with the respective functions and in line with Global Retail CoE standards
University degree in business (ideally with marketing and sales focus) or equivalent relevant experience
4-6 years of experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes or FMCG, with an operational background and working across different countries

Manager Store Operations Resume Examples & Samples

Partner with Finance to ensure payroll budget is allocated to the right stores at the right times to maximize the customer experience and efficiently complete non sell activities
Serve as the product manager and internal subject matter expert for the Dayforce Workforce Management solution, which includes managing the roadmap of features, partnering with IT and the vendor on enhancement development and maintaining workforce management SOPs
Analyze store scheduling and payroll allocation to ensure associates are scheduled at the right times and in the right roles, with priority focus on optimizing Traffic per Labor Hour (TPLH) and conversion
Directly manage top volume, focus and underperforming store payroll accountability
Produce KPI reporting that highlights the effectiveness of how stores are scheduling associates in relation to traffic patterns
Partner with field leadership and Human Resources to ensure education/certification programs for smart scheduling are followed and kept current in J.Crew Talent
Work with the New Store Opening team to build schedule templates for new store openings that facilitate productive openings
Partner with Finance on labor model adjustments required with the natural evolution of the business
Domestic and International expert in labor rules and responsible for ensuring the Time & Attendance module is compliant at all times
Lead the configuration of the system for new international markets as part of the global expansion strategy
Minimum of 5 years of experience in retail, focusing on store operations in high volume environments
Must demonstrate accountability, sound decision making, analytical thoroughness, self-sufficiency and clear and concise communications
Well rounded knowledge of all areas of the business; ability to troubleshoot and resolve potential issues
Excellent organization & communication skills
Strong interpersonal skills – ability to lead teams & build partnerships
Strong project and task management skills
Excellent training skills, both written and verbal
Advanced knowledge of Microsoft Word, Excel, Project, and Power Point
Adept at managing a large number of projects simultaneously
Ability to quickly learn new technology and business processes
Expert on emerging retail technologies and industry trends

Manager Store Operations Resume Examples & Samples

Strong writing, and interpersonal skills
Superior ability to work cross functionally and provide leadership
Strong ability to prioritize workload and multi-task with moderate supervision
Exposure to and some experience developing and executing a variety of internal and external communications; able to understand the needs of varied audiences
Strong understanding of all windows based office programs (excel, outlook, word, powerpoint)
Photo shop/adobe suite or other creative/design software are a plus
Ability to field calls and answer questions from field associates
Ability to travel domestically up to 40% of the time and to and from the corporate office
Minimum 3-4 years experience in luxury goods or a comparable retail environment with a focus on retail operations

Retail Trainee Program Store Operations Resume Examples & Samples

Deliver great customer service and exceed our customers’ expectations
Be a brand ambassador, consistently exhibiting the brand attitude and values
Support Store Operations
Willing to work on Retail hours/shifts
Secondary education or equivalent

Manager Store Operations Resume Examples & Samples

Meeting or exceeding agreed net sales and profitability targets
Coordinating the development of a trading and service culture within the Retail Back Office (RBO) and field teams
Motivating the Market field and Retail Back Office (RBO) teams to meet or exceed commercial goals and KPI’s, and build Brand equity
Supporting the Director Store Operations to deliver a joined up world class retail business
Driving and ensuring compliance with agreed Global Retail CoE processes and standards for field and RBO operations
Developing and executing local retail relevant and specific processes in close cooperation with the Global Retail CoE
Support Monobranded Retail Stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit
Coach District and Store Managers to ensure high quality Store Management performance and to build a talent pool for higher Operations roles
Ensure a leading shopping experience and continuously maximise profitability from the store portfolio, in conjunction with key stakeholders, including the Retail Director and the Regional Retail Team. Manage and control operational expenses (OPEX) in line with the Market retail budget
Make recommendations to the Director Store Operatoins on commercial opportunities at Market level by analysing retail KPI’s and local retail trends and needs
Adhere to Global standards for all retail marketing, visual merchandising, SHINE and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance

Internships Retail Store Operations Western Europe Resume Examples & Samples

Support the development of retail standards and global policies for all stores
Prepare market trading calls, meeting minutes and communications for a global audience
Active involvement in the organisation of meetings with Market Heads & District Managers from several markets

Manager, Store Operations Resume Examples & Samples

Lead, motivate, and retain a team of high performing employees
Continuously recruit, select, hire and on-board the best talent
Communicate performance goals to employees and provide coaching to behaviors that help achieve those goals
Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Drive financial responsibility and expense management for the store
Act as store lead for annual budgeting
Lead scheduling and forecasting meetings to ensure payroll targets are being met
Oversee banking, sales audit, accounts payable, petty cash and cash float management functions
Own merchandise administration tasks such as shipping/receiving, merchandise processing, stockroom maintenance, markdown, RTV and consolidation execution
Ensure all facilities and equipment are maintained (HVAC, elevator, escalator, housekeeping, etc)
Lead inventory counts and develop shortage programs in partnership with Asset Protection
Post-secondary education in business management preferred but not mandatory
5-8 years previous experience in a management capacity, preferably within Operations
2-3 years experience managing managers
Extensive operating knowledge of Provincial law as it impacts Store Operations and Labour
Drive performance

Process Analyst, Store Operations Resume Examples & Samples

Generates analysis of store information and produces weekly and monthly reports
Documents ideas, workflow and issue resolution to facilitate ongoing store support
Creates store standard documents to support store impact processes
Collaborates with other HO departments to drive store efficiencies in stockroom and filling processes
Identifies opportunities to provide recommendations for process improvements based on analysis
Trains District and Store Management teams on new tools and concepts
Administers new system testing and corrects any defects found during the process
Provides immediate store issue resolution and communication, along with seasonal preparation and hind-sighting
Generates new store stockroom layout analysis and design, creating effective back of house designs within space constraints
Bachelor's degree in a related field
Previous retail store work history preferred, including experience identifying, resolving and preventing issues with store impact/replenishment systems
Intermediate to expert proficiency with the Microsoft Office Suite, specifically Excel
Organized and detail-oriented with a highly analytical mindset
Ability to prioritize and manage multiple projects and deadlines at any given time
Clear and concise verbal and written communication skills, one-on-one and in/to larger groups

Senior Manager Store Operations Resume Examples & Samples

Ensure a leading shopping experience and continuously maximise profitability from the store portfolio, in conjunction with key stakeholders, including the Retail Director and the Global Retail CoE
Manage and control operational expenses (OPEX) in line with the Market retail budget
Create and drive a high performance culture across the Market by setting clear expectations and targets (using the SHINE PEP process) analysing stores’ performance, holding Multi-Store Managers accountable and giving appropriate and prompt feedback
Identify and communicate Market needs and best practices to the Retail Director and the Global Retail CoE
Minimum of 8 years’ experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes or FMCG, with an operational background and working across different countries

Store Operations Coordinator Resume Examples & Samples

Provide administrative support for the director, store operations
Coordinate the logistics for annual conferences, including but not limited to participating in site visits and selection, preparing attendee lists and travel for participants, arranging food and beverages, ordering A/V and technology for the meeting rooms and on-site support office, arranging for the creative materials, distributing materials, planning activity night, supervising on-site logistics, and monitoring and reporting on the conference budget. For the annual SM conference, lead a team of cross-functional support who does the same
Provide support for local store manager meetings, including but not limited to guiding district manager assistants on hotel selection and effective meeting planning; arranging for payment to the hotels; coordinating the distribution of materials for the meetings and providing tracking information for the materials to the DM assistants; and ordering creative and PowerPoint templates
Schedule meetings, conference calls, events, and activities for the Store Operations/Communications department
Maintain the calendar of in-store projects and events
Order office supplies and manage the office supply budget for store operations/‎communications
Administrate user profiles, passwords, and departmental e-mail distribution and contact lists
Act as the back-up for administrative tasks in Store Operations and Store Communications

Store Operations Lead Resume Examples & Samples

Develops strong business cases for all Field initiatives and Store Operations projects
Partners with appropriate functional areas enable Stores to efficiently complete workload and tasks while ensuring an exceptional customer experience
Participates in various Home Office and field driven project teams to formulate operational requirements and then defines business requirements, implementation plans, and communication to support desired outcome
Collaborates with Stores field personnel (DMs, SMs) to analyze, define, and test operational improvements or changes to be implemented in the Stores environment
Leverages existing time-study data to make decisions on workload, process improvements, and provides on-going support
Delivers on-going operational support and troubleshoots daily issues and operational initiatives that impact Stores
Drafts written directives and collaborates with the communications team to provide solid operational direction
Understands and seeks ways to improve the new Store Opening and relocation process for Field Associates, Management, and leadership
Manages Store initiatives associated with Real Estate, and Store Design and Construction
Could have direct reports reporting to this role
Proven experience with project management, retail Store management, Store Operations, and technology initiatives
Strong organizational skills and ability to articulate, analyze metrics and influence results
Proficient with technology including and not limited to MS Office – specifically MS Excel
Be strong team player with ability to work with Stores and field leaders
Strong verbal, written communication, and interpersonal skills
Strong customer focus with demonstrated success in project management, teamwork, adaptability, planning, decision making, and data analysis
Must be able to work in a fast-paced environment handling multiple activities simultaneously
Must be self-motivated, able to work independently and as a team member
Ability to exercise judgment and make sound decisions under pressure
Ability to easily communicate with all levels of management
Consistently and effectively work with cross-functional teams
Should be proficient in knowledge of Store operations, Stores, technology, Store systems, and change management
Ability to handle multiple projects and tasks simultaneously
Strong relationship building skills
Ability to adapt / openly accept change
Takes accountability for decisions and actions
Takes an active role in personal growth and development
Management in Retail Stores
Store Operations experience strongly preferred

Manager of Store Operations Resume Examples & Samples

The Manager of Store Operations - Front End will support the business by working with the Store Operations Team, Merchant Teams, Vendor Partnerships and Regional teams to drive
Improved business results and customer experience through focused programs that will provide a superior customer experience that will address speedy checkout while offering our customers value added services
R Us Credit Program through action oriented plans with field leadership while providing oversight, collaboration, training, and working with our vendor partners
Warranty revenues through field oversight/collaboration, training, and working with our E&E Team and our vendor partner
Loss prevention techniques to minimize cash shortages, product loss, and prevention of money laundering
Providing leadership and consistent execution on all service area processes and promotional programs to give our customers a “Easy, Expert, and Fair” experience during the returns process
Urgency on mission critical ad hoc requests for business trend analysis, competitive landscape changes, product recalls and other store operations initiatives
Business improvements by working with Store Systems through technological enhancements
Partner cross functionally with other Managers of Store Operations, Merchandise Presentation, Planning and Allocation, and Visual to maximize sales opportunities, unique store layouts, and drive remodel layout enhancements
Work with and support the Director of Store Operations in the budgeting and P&L review process
Act as a direct point of contact for SSC regarding all Front End Operational activities including Routine Action Plans, Business Initiatives, and Daily Communications
Provide content for weekly Field and RVP Calls
Bachelor of Science; Bachelor of Arts degrees
High potential Store Manager, SSC Manager or Coordinator, Field Leadership Manager
Ability and desire to grow in the organization (District Manager or SSC Director)
Ability to travel as needed to Regions
Capability to provide objective feedback on initiatives and processes and influence others in a non-reporting relationship
Ability to present to large groups
Strong analytical and technical skills (use of MS-Office Suite applications)

Manager, Retail Store Operations Resume Examples & Samples

Must have 5+ Free standing Retail Store Experience, one-year MAC store management experience a plus
Must be able to accommodate routine travel schedule (30% of job) inclusive of 4+ days on-site for new store construction & renovation & organize 10+ hour days at turnover/renovation/overnight relocations
Must be able to assist and perform tasks requiring moderate physical labor, this includes the movement of stock and fixtures on premises and extended hours on feet
Ability to work in a fast paced environment, multi-task, embrace change, be flexible, & supervise situations following the company’s philosophy
Must be available 24 hours, 365 day
Working experience in Retail Operating Systems

Store Operations Internship Fall Resume Examples & Samples

Assist in developing reports to analyze business and stores’ productivity when necessary
Support and assist in merchandise floor moves when on store visits
Prior experience in retail a plus
Self-starter with ability to work independently
Must be enrolled in college or university

Store Operations Specialist Resume Examples & Samples

Responsible for developing and maintaining operational programs to meet the needs of Misses and Outlet stores including Canada
Primary responsibilities are ownership of the Store Supply process, Store Incentive program and Customer Satisfaction program
Review and analyze data from store programs. Develop recommendations based on findings and present to management. Develop methods to address common errors such as improved communication and training
Implement store operational processes to improve productivity, efficiency and accuracy. Communicate changes, develop training programs, and create procedures, guides, forms and reports. Track results of process change
Analyze store programs and issue recap reports to determine common errors
Identify ways to improve the services provided to stores so that their operational needs are met. Change existing systems and anticipate future store needs based on changing business requirements and introduce new market trends to stay current and competitive in the industry. Eliminate operations that are no longer necessary
Control, edit and coordinate the timely delivery of all operational communication to the stores such as emails, surveys and phone calls
Ensure the field communication such as email, postings and information packages are written in a clear and concise manner. Variety of related duties as assigned.· POS systems – own implementation, testing, process, upgrade… established POS systems knowledge base
Logistics – supplies – the analytics, forecasting/ expense management, evolve current state
Less store operations process - focused
Ability to successfully work on multiple priorities and proactively address potential issues
Strong interpersonal skills including effective verbal and written communication skills
Ability to foster and maintain positive and collaborative working relationships
Ability to rely on judgment and experience to plan and accomplish goals
Experience with technical alternatives and basic knowledge of emerging technologies

Urban Outfitters Summer Internships Store Operations Resume Examples & Samples

Support the new store openings pre-planning process
Provide administrative support for current store operations projects
Gather communication for weekly store mail packs
Must Be a Current Store Employee to Apply for this Role
Strong communication, time management, and interpersonal skills
Ability to prioritize projects and multitask
Creative thinker
*Please DO NOT apply for more than one Brand and/or internship position – if you do so your application will be disqualified.***

Director of Store Operations Resume Examples & Samples

Has working knowledge of product buying, planning and allocation
Collaborates with Merchandising team on product assortment and visual planning for stores
Partner with Go-to-Market to ensure best activation at retail
Point person for coordinating all activities associated with the new store opening operational strategy and execution, working with Store Construction, Planning & Allocations, and Merchandising in order to execute grand openings flawlessly
Multi-unit and multi-geographic retail experience
Must have multiple store chain experience which contains factory outlet and full price stand-alone stores
Strong networking, recruiting, training, marketing, visual merchandising and operational skills
Industry expertise – fashion apparel, Footwear, technical product
Project Management – leading multiple projects effectively and simultaneously
Bachelor’s degree in Business or related field
10+ years of retail store sales and operations leadership accountability and experience
Intermediate/Advanced Excel, Word and PowerPoint Skills
Must be able to multi-task/problem solve and possess strong project management skills; strong analytical and time management skills
Strong aptitude for interpreting retail data (i.e. P&L, In Transit, etc.) with an understanding of EBITDA contribution
Ability to adapt to change and assume added responsibilities
Proven track record of driving and maximize sales goals, while controlling shrink and payroll
Strong human relation skills and ability to work and support a positive team environment
Knowledge of lawful employment practices
Have established, taught, and demonstrated exceptional customer service through training, development and leading by example in a specialty retail environment
Ability to manage high standards for visual presentations, store layouts and overall cleanliness of stores
Travel (up to 25%) to visit store across all geographical areas
Personal Attributes

Store Operations Coordinator Resume Examples & Samples

Manage internal department communications
Provide gatekeeper responsibilities for the Remedy system overseeing the Store Operations, Merchandise Presentation, MP&A and Visual Departments
P-Card Management for all Babies R Us and Toys R Us store locations
Manage the declining balance accounts and coordinate overrides of account balances with Director of Store Operations
Manage Vendor Service Letters of Authorizations and other Vendor Service documentation
Assist in Store Operations budgeting process
Perform administrative coverage and support
Perform expense research
Develop project related communications for stores
Provide administrative assistance to the Store Operations Management
Guest Focused – willing to assist fellow Team Members with Remedy, P-Cards, and Declining Balance Accounts
Self motivator
Ability to work independently and prioritize tasks as well as contribute to the overall store operations team
Strong attention to detail along with demonstrated organizational and administrative skills
Excellent written and verbal communication skills with a focus on telephone and email communication
Possess a strong working knowledge of “R”Us computer systems
Possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the “R”Us brand and Guest service philosophy
Ability to work in SharePoint
Strong analytical skills with experience using MS-Excel, MS-Access, Powerpoint, Outlook

Store Operations Coordinator Resume Examples & Samples

Responsible for consistent delivery of communications, programs and initiatives to maximize use of available tools and other information. This is achieved through daily, weekly and monthly communications
Provides expert advice to all functions of the business as to the best method of communication to ensure store level execution
Partners with all areas of Store Operations to support initiatives and projects outside of own areas of responsibility
Works with all departments and field management team to ensure consistent and accurate communication that will facilitate the organization’s achievement of strategic and business goals
Manage the “corporate to field” communications cadence. Develop strategies that translate organizational goals into meaningful, compelling communications to target audiences
Maintain multiple email boxes which separate different types of information received and sent
Will be expected to manage and lead major projects as needed
Ensure tasks and dates are consistent across all business calendars prior to being communicated to stores
Formulates and executes an agenda for STAR contest and incentive programs, communication and tracking
Maintain the reporting and document portal “Facts & Stats” to ensure up-to-date information is available for stores
2 year college degree, 4 year preferred in Marketing, Business and/or Merchandising
Strong knowledge of in-store operations
Must possess valid FL driver’s license

Mgr Store Operations Resume Examples & Samples

Develop service and sales generation strategy for key Operational enhancements
Manage Project Manager in ensuring development of key tools and resources for retail stores
Develop and implement strategy in conjunction with Merchant teams for Contests/Promotions- including identifying appropriate categories, developing metrics for ROI and innovative prizes
Manage Project Manager in implementing Contests/Promotions and consistently striving to enhance prize fulfillment and collateral
Partner with Brand Marketing to identify key opportunities in business strategy and develop strategy to address those opportunities
Act as key liaison with Brand and Direct Marketing- provide Operational feedback and expertise for Marketing projects, responsible for store direction and materials to support projects
Act as lead in developing enhanced Operational support for District Managers, including On-boarding tools and resource materials
Develop and evolve processes as business and creative needs change
Bachelor's degree in a related field of study required
5 - 7 years of retail experience
2 - 4 years management experience required
Excellent team player with an eagerness to do a bit of everything
Able to promote a positive and collaborative work environment
Outgoing personality with sales and customer focus
Possesses strong business and operational senses
Strong problem solving and interpersonal skills
Ability to manage multiple projects in a fast paced, deadline driven environment
Proven success leading and inspiring a team

Summer Store Operations Intern Resume Examples & Samples

Strong computer skills, working knowledge of Microsoft Office, Adobe
Internships will begin summer 2016 (Mid to late May) and last for 12 weeks
Only the candidates who meet the internship requirements will be contacted for interviews

Retail Store Operations Intern Resume Examples & Samples

Create a new store selection "playbook" with detailed information on market data, financial pro forma, letter of intent, site survey, and stage gate
Create current store market packages based on geographic, demographic, and psychographic data
Create presentation and pitch on current store involving comp sales, traffic, and consumer driven kinetic data
Knowledge of real estate, developing letters of intent, reviewing leases, and lease outline drawings
Prepare financial pro formas
Proficient in MS Office: Word, Excel, Powerpoint
Strong writing and communication skill
Experience working with brand standards
Bachelor’s degree in business, real estate development, construction management, or real estate marketing
Familiarity and experience with project management duties, including project implementation from conception to completion
Proven strength in the use of spreadsheets, database, and presentation applications, including Excel and Powerpoint

Store Operations Analyst Resume Examples & Samples

Update configuration of and plan enhancements to the workload planning system
Assist in the design, development and testing of system solutions and workflows for current business needs and new business initiatives
Ensure the efficient operation of and accurate scheduling in the stores
Identify and report on opportunities to optimize scheduling efficiencies in the stores
Create test scripts and execute user acceptance testing on the workforce management system
Identify opportunities to reduce payroll expenses and increase sales via analysis of workload data and operational processes
Oversee issue tracking and troubleshoots escalations with the workforce management system
Analyze and report on factors impacting store workload
Design and execute workforce-related reports for the vice president, director of stores, the director of store operations and the field
Monitor and report on freight delivery schedules in partnership with the distribution centers and inventory managers
Act with integrity and trust, promoting our bookselling culture and the core values of Barnes & Noble
3 to 5 years in retail operational analysis
Experience in workforce management
Proficient in Microsoft Office, especially Access and Excel
Excellent written and verbal communication skills, math skills (statistics experience is a plus)
Ability to organize, communicate, prioritize, and balance multiple projects simultaneously
Ability to adapt quickly when facing new problems, are open to change, and enjoy the challenge of unfamiliar tasks
Project management skills
Traveling to various stores and meetings will be required

Store Operations Project Administrator Resume Examples & Samples

Ensure overall coordination and alignment of priority projects with relevant stakeholders across functions
Create, maintain and communicate project plans for project initiatives
Update the management team regarding status and consequences of individual projects in a consistent and effective manner
Ensure effective measures are in place to support project evaluation
Aggregates, compiles, and continuously improves field-facing reports
Manage the relationship with applicable vendors and the appropriate budgets
Make sure all invoices are logged and entered into SRM (Shop Real Smart Tool) in a timely manner
Responsible for analysing and implementing reporting tools
Assist in effectively planning and organizing events within financial budget guidelines such as, but not limited to Store Manager Conferences and Multi-Store Manager Meetings. This includes, site selections, accommodations, logistics, agendas, selection of events and travel arrangements
Strong writing, communication, project/time management, and presentation skills
Ability to manage and participate in complex global and regional projects as assigned
Ability to understand and use data to make decisions and influence outcomes
Advanced MS Office skills, especially PowerPoint
Excellent attention to detail, strong organizational skills; and ability to anticipate needs
Bachelor’s degree or equivalent work experience
3-5 years of experience of related experience
Retail field operations experience preferred

Manager, Retail Store Operations Resume Examples & Samples

Streamline processes and eliminate inefficiencies and assist in developing, delivering and implementing retail initiatives and support tools
Ensures that facility meets all company standards and expectations with regards to presentation, safety, functionality and security and complies with all relevant local, State and Federal regulations
Manage vendor productivity and ensure delivery on strategies defined for implementation in field
In order to minimize loss and ensures ongoing compliance, partners with Store Manager and corporate partners to create shortage action
Oversee management of new store openings and remodels to ensure that all activities are completed on time and within budget
Audits shipping records on a weekly basis and partners with Store Manager to resolve any discrepancies
Manage inventory audits and works to reconcile any inventory discrepancies
Develops a strong knowledge of company products, including sizing, materials, construction, and inventory level and effectively communicates such information to customers in order to assist with sale generation
Demonstrate a high degree of professionalism in communication, attitude and teamwork with clients, peers, management and corporate partners
Provide feedback and offer possible solutions to corporate/store business partners
4+ years of retail operations experience required
1+ year of managerial experience in a customer service focused retail environment required
Knowledge of shipping and receiving, inventory and damage processes and systems

Director, Store Operations, Consumer Direct Resume Examples & Samples

Inspirationally lead retail stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit
Coach and develop Multi-Store Managers to ensure high quality Multi-Store Management performance and to build a talent pool for higher Operations roles
Ensure a leading shopping experience and continuously maximise profitability from the store portfolio, in conjunction with key stakeholders, including the Retail Senior Director and the Global Retail CoE
Make recommendations to the Retail Senior Director on commercial opportunities at Market level by analysing retail KPI’s and local retail trends and needs
Identify and communicate Market needs and best practices to the Retail Senior Director and the Global Retail CoE

Manager, Store Operations Resume Examples & Samples

Advocate for intuitive and innovative process design
Contribute to planning sessions and being fully immersed in supported initiatives
Interact collaboratively to develop thoughtful timelines, communication and training strategies
Analyze business to develop innovative solutions & action plans through
Strong organizational skills with the ability to handle multiple projects simultaneously
Strong verbal and written communication skills -- ability to communicate effectively with various levels of executives
Demonstrated complex and large scale project planning skills
Ability to work collaboratively

Store Operations Specialist Resume Examples & Samples

Heavy computer work
Manage incoming phone calls and e-mails with the ability to tactfully and properly field inquiries
Handle information requests and perform administrative functions such as researching employee inquiries regarding pay and escalate issues to ensure proper resolution
Work within different systems to research information
Prepare and maintain reports, memos, letters, and other documents with an understanding of the details
Support teammates with special projects
Identify potential obstacles for stores to address proactively
Occasionally work in stores in order to understand the day to day experience in the field, in order to best represent a store perspective corporately
Ability to excel in a fast paced and sometimes stressful environment
Ability to prioritize and juggle multiple tasks simultaneously
Ability to take the initiative and follow through
Strong command of Microsoft Office products including Outlook, Word, Excel and PowerPoint and savvy enough to learn and adapt to new technologies quickly
Knowledge of the Tailored Brands in store and back office systems a plus (JAVA Pos, Oracle, Putty, PeopleSoft, SCA, Empower, etc.)

Store Operations Coordinator Resume Examples & Samples

Detail oriented with strong communication, organizational and analytical skills
Ability to facilitate problem solving and address issues in a timely manner
Strong project management skills with the ability to manage multiple priorities
Computer skills in including Microsoft Office and e-mail based communication
Travel as needed including some overnight stays
Ability to troubleshoot and resolve or escalate technical problems appropriately
Ability to deal with ambiguity in a fast-paced entrepreneurial environment

Store Operations Internship Resume Examples & Samples

Manage supply orders for building
Assist with BOH walkthroughs
Manage upkeep of policies and procedures
Strong knowledge of Microsoft Office programs (advanced Excel a plus)
Ability to communicate in a clear and concise manner
Ability to work under rigid timelines
Strong interest in fashion or prior fashion/corporate office experience a plus
Excellent organizational skills and attention to detail
Ability to learn quickly when facing new problems
Ability to operate all equipment and programs necessary to perform the job

Specialist, Store Operations, Consumer Direct Resume Examples & Samples

Communicate with Others
Manage Relationships and Diversity
Learning and Self-Development
At least 3 years of work experience in retail front line , Store manager , assistant manager level, retail operations related field
Oustanding communication skills, Sports & fashion sense and awareness of trends
University degree or above
Advanced IT skills in outlook, work, excel, PowerPoint
Intermediate skill in written and spoken English

Store Operations Resume Examples & Samples

Participate in the continuous improvement of project management to assess and recommend best practices
Provide mentoring for projects in applicable areas
Lead cross functional meetings with key stakeholders to collaborate on future business strategies
Provide Project Management support to the Communications team on the creation and sustainment of the Store Operations Master Calendar
Analytical and project planning skills
Demonstrates the ability to identify issues/opportunities
Excellent customer service, relationship building and team building skills
Travel required 15%-20%

Lord & Taylor Store Operations Internship Resume Examples & Samples

Must be in your second or third year of a four year Bachelor’s Degree program from an accredited university
Must possess strong leadership abilities, including professional business ethics, assertiveness and self-motivation
Must be goal oriented, willing to take risks, with a strong analytical and innovative mindset
Highly flexible and adaptable in a fast paced, hands-on environment
Ability to work store retail hours
Ability to prioritize multiple projects and tasks to achieve productivity and business goals
Must be available to start June 2016

Store Operations Resume Examples & Samples

Identify, design and successfully implement system and process initiatives, tools and processes that increase revenue and the customer experience
Evaluate initiative impact to the business; validate ROI and strategy with Finance partnership
Provide testing and rollout strategy for new and existing technology solutions
Develop store technology and process solutions to support operational constraints; determines and implements process improvements to increase efficiency
Create and maintain field training related to new technology and processes
Act as liaison for Express IT development, implementation, testing, and support teams, including functional design and prioritization of work
Maintains all processes and procedures that relate to the efficiency of the Cash Wrap
Identifies opportunities operational and technical improvements through the monitoring of the Cash Wrap efficiency processes and enhancing the customer experiences
Owns the continual evaluation of operational improvement opportunities as it relates to supporting store technology process
Analytical and strategic planning skills
Ability to lead and motivate
Drive results through leadership in a collaborative environment
Excellent combination of business decision-making skills and fiscal responsibility
Ability to multi-task large volumes of work in a demanding environment
Proficient in Microsoft Office programs
Up to 20% travel per year
Some evening and weekend on call shifts involved

Coordinator, Store Operations Resume Examples & Samples

Manage daily communication to the field via email and intranet, including writing, reviewing content and troubleshooting possible impact to the field
Manage the retail field Intranet site including; site contents, accuracy, training, gathering feedback and continuous evaluation to enhance tool for field communication
Creation of weekly conference call notes and publication of District Manager recaps
Collection and collation of field generated reports (surveys, travel, alarm hours, open positions report, etc.)
Responsible for the production and distribution of all field material
Manage the creation of the quarterly focus binders, including the writing of operational instructions and compilation of key information from other departments
Primary contact for stores / field organization ensuring prompt troubleshooting and resolution
Manage retail phone lists, store locator, calendar invites, mail pack and field allotment
Creation of and payment for all department purchase orders in SAP, monthly reconciliation of store purchasing cards.Source and procure contest/recognition awards, prizes and supplies for field contests
Assist in the preparation and creation of department presentations
Manage third party supply vendor and process to include quarterly store budgets, reporting results and sourcing new items
Assist District Managers in trouble shooting corporate direction, customer issues, and field concerns
Assist with the planning and execution of annual meeting events including Boot Camp, Escape Your Walls and DM meetings

Store Operations Resume Examples & Samples

Assist in development of business requirements and lead user acceptance testing for system upgrades, break fixes and Kronos labor law compliance modules
Execute new store setup, minor configuration and store settings updates in the Kronos system to ensure proper setup
Develop new training materials or update existing training materials to support system updates and proper use of the system
Analytical and technical skills
Work effectively with team members with minimal supervision
Excellent combination of store’s operational needs and fiscal responsibility
Project management experience a plus

Store Operations Analyst Resume Examples & Samples

Preparation of employee and store productivity, compensation and commissions analysis as well as other store operational reports
Assisting in the preparation, review and maintenance of store sales & wage plans
Assisting with bi-weekly bonus calculations and payment
Communication with store management on specific areas related to store expenses, hours and compensation
Analyses of store profit & loss statements
Variance analysis of store expenses vs. budgets
Annual budgeting of store expenses
Review and reporting of key store metrics (sales, traffic, conversion, etc.)
Development of new reports as needed
Other special projects and analyses related to store financial expenses and performance
2-3 years’ relevant work experience preferably in a financial planning and analysis role
Good working knowledge of other Microsoft Office applications (Word, Access, PowerPoint, Outlook)
The ability to work in a fast paced environment
Strong analytical skills and attention to detail
Experience with accounting software an asset
Ability to work in a fast pace environment

Store Operations Internal Auditor Resume Examples & Samples

Strong written, verbal, and analytical skills
Strong Microsoft Office Skills – Excel (Pivot Tables, Lookups, “IF” statements), Microsoft Access and PowerPoint
Strong interpersonal, presentation and persuasive skills
Strong organizational skills, effective time management allowing for multitasking
Quick learning skills

Director Store Operations Resume Examples & Samples

Operations: managing all chain-wide contracts; driving in-store device management; managing and documenting store procedures; vetting and sharing best practices; providing input on compensation plans, reporting, job descriptions, labor and budgets. Must be knowledgeable regarding store operations, able and willing to dig into operational challenges to drive excellence in operations and innovation across the chain
Communications initiatives: own and expand store portal, leveraging technology to increase store engagement. Drive field communications, including recaps, nightly notes, @Ask HQ and all one and two-way communications to enhance the voice of the field at HQ. Own strategy and implementation of document and resource management to improve discoverability by stores. Look forward at upcoming technologies and provide guidance and governance regarding implementation at store level (ie: GroupMe, Yammer, LinkedIn, etc)
Compliance: Partner with Controls & Compliance (Retail Stores) to document and monitor compliance including legal and loss prevention policies, business standards and in-store audits. Travel to stores in all markets to conduct audits, educate on business and compliance standards and be accountable for Internal Audit results
10+ years demonstrated performance in similar role
Ability to travel, across North America, at least 25% of time
Extensive experience (5+ years) with operations strategy and execution for a large retail organization (direct or channel)
Excellent presentation/facilitation skills, both formal and informal with strong experience across all Microsoft products
Planning and project management skills to drive results
Create effective working partnerships across organizational lines both with field and HQ teams: Market Managers, Store Managers, Finance, Inventory & Supply Chain Management, Loss Prevention, Marketing, Merchandising and Experiences
Demonstrated ability to build and lead a team with a passion for managing and growing talent in a people
Strong understanding and experience of working with customers, partners and field personnel, and ability to translate that experience into strategic insight that influences Retail Stores vision
Proven impact and influence skills - ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend recommendations to the Leadership team
A strong passion for technology and delivering world class customer service
Ability to thrive in a fast paced, dynamic, field facing environment

Senior Manager Finance Store Operations Resume Examples & Samples

Prepare and/or lead the timely and insightful financial analysis of pertinent information to determine the progress against the plan to ensure integrity of the financial statements
Develop and monitor the appropriate metrics focused on payroll, marketing, occupancy and all other operating expenses
Partner with management to develop action plans that assures the delivery of the brick and mortar financial results in the context of adidas & Reebok financial objectives
Use strong, high profile communication and influencing skills to achieve collaboration among a variety of key business partners as you review the risks and opportunities of the plans with management
Apply diversified knowledge to consult with the business to develop and drive best practices that improve financial planning, management, analysis, benchmarking and reporting
Independently develop conclusions and make recommendations on a wide variety of complex issues having a significant and strategic impact on processes within the business
Support the Retail team’s ultimate responsibility for the financial integrity of the financial statements (management and statutory)
Excellent knowledge in Finance and/or Accounting and high level understanding and experience with retail financial drivers
Ability to think strategically, synthesize complex data and develop creative and innovative solutions within an entrepreneurial environment
Ability to effectively present information and respond to questions from senior executives, stakeholders, cross functional business leaders, peers, clients, and customers
Understanding in fundamental database design and development. Ability to gather data from multiple sources and manipulate the data to develop demand-driven and action based reporting and analysis
Ability to be detail oriented and manage multiple priorities to accomplish assignments simultaneously under tight timelines
High level skills in Excel, PowerPoint and SAP knowledge (and other reporting systems)
University degree in Finance, Accounting or Business
CPA or MBA preferred
Ten years experience in Finance/Accounting and team management
Industry specific experience strongly preferred including experience in a retail organization
Advanced excel skills required
Familiarity with SAP/GRAPE/TM1 and other relevant adidas and industry Finance systems/analytical software a major plus

Associate, Retail Store Operations Resume Examples & Samples

Primary liaison between Store Design and Field with regard to renovations, storage, moves. Attend/coordinate new store openings/renovations to ensure set-up corresponds with image, business objectives, operations objectives, and timeliness of opening. Travel in connection with this responsibility makes up approximately 50-60% of the job. Travel is inclusive of, but not limited to, 1 day traveling to project site, 4+ days on-site (typically 10+ hr. days), during which tasks include coordination of merchandise delivery, meeting with Mall Operations and Field, reviewing store punch list, ensuring all physical space, fixtures and stock are properly set up, coordinating turnover, etc. Must be able to adjust travel schedule to accommodate last minute changes
Liaison with Loss Prevention, Telecommunications, Retail Store Development to coordinate armored car set-up, storage facility needs, phone/data install, new store/renovation schedules & review
At least 2+ years Free Standing Retail Store operational experience
Travel days consists of 4+ days on-site for new store construction & renovation, ability to organize 10+ hour days at turnover/renovation/overnight relocations. When on site, must be able to perform moderate physical labor, this includes the movement of stock and fixtures on premises and extended hours (weight lifting minimum 15 lbs.)
Valid U.S. Driver’s License

VP, Global Store Operations Resume Examples & Samples

Develop the strategy, foundation and framework for global store operations across Brand House and Factory House owned and operated and partner stores
Collaborate with the senior leadership team to develop and implement plans for the operational infrastructure of systems, processes, and structure designed to accommodate the rapid growth objectives of the Retail organization
Establish global store operations organizational structure for global and regional operations teams
Lead globally relevant communication, engagement, incentive and recognition strategy
Strategic development, planning and execution of bi-annual Global Sales Meetings
Provide guidance on field organizational structure – current state and path to scale
Lead and communicate reporting initiatives with the business intelligence team to provide metrics to advance the company’s sales efforts and operational efficiencies by utilizing big data and implementing tools for corporate teams supporting store operations, and field retail teams
Partner with Merchandising, Marketing, IT, Logistics, Store Development, Visual Merchandising, Human Resources and Asset Protection to drive operational best practices for the retail stores
Coordinate inter-company departments’ cooperation to ensure coherent functionality of multiple operational processes, including inventory control, human resources, payroll, visual merchandising, and IT
Provides leadership and retail strategic direction to regional operations leadership team and additional layers of management, as needed, establishing and accomplishing business objectives
Partner with IT on the strategic approach to assess and determine existing and emerging technologies that can enhance and positively impact the growth of retail
Ensure learning exchange between global operations and regional operations to leverage the learnings globally
Establish policies, procedures, performance standards and organizational structure to achieve goals, objectives and business strategies
Improves retail quality of service by establishing global customer service standards
Responsible for the measurement and effectiveness of all processes, both internal and external. Provides timely, accurate and complete reports on the operating condition of the Retail organization
Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action
Establish individual goals and objectives for direct reports in support of the Company’s strategic goals and objectives
Experienced Retail Operations Leader with demonstrated record of achievement at a senior level for producing positive growth and increased financial results for an organization
Demonstrated abilities to work with leaders of varied disciplines to integrate their departments and responsibilities into the overall success of the organization
Experienced working with Senior Leadership, working in a supervisory capacity
Operational leadership for a company featuring diverse and high quality Retail operations
Knowledge of the Retail core business and its varied business markets
Experienced in high-volume environments
Knowledge of or experienced in event-based businesses, strongly preferred
Demonstrated record of achievement in expanding a Retail organization and increasing its profitability
Creative individual, highly polished and of high integrity who exemplifies the core values and quality of the organization
Strategic mindset with the ability to use analytical thinking
Actively build collaborative partnerships with others across functions, cultures and organizational boundaries
Able to understand and drive decisions with leaders in a highly matrixed environment
Strong analytical and strategic problem solving capabilities
Proven presentation and facilitation skills
Exceptional communication skills, including the ability to elicit information, verbalize ideas effectively, negotiate tense situations successfully, and manage and resolve conflict
Ability to operate independently and effectively in an ambiguous environment
Ability to travel internationally up to 30% of the time
MBA or other advanced degree is desirable
10-15 years of experience in retail store operations

Manager, Store Operations Resume Examples & Samples

Manage the physical inventory process and shortage control program in partnership with the field teams, inventory control and loss prevention to achieve expected shortage results
Manage the retail operations compliance functions, including store audit, compliance and audit findings, tracking of corrective measures and action plans, and training
Lead on-budget retail supplies and purchasing for all PB Brand stores
Communicates project status to team and business owners throughout the duration of the assignment and post implementation to all stakeholders
Work on other projects with Store Operations team members to drive improvement
Strong ability to develop effective and productive working relationships with business partners at various levels within the organization
Ability to manage competing priorities without compromising quality
Detail oriented with excellent follow through
Intermediate Skill level in Microsoft Office Suite of tools (Word , Excel, Powerpoint)
Flexible and able to adapt to changing needs of the business
Strong project management and problem solving skills
Demonstrate ability to manage multiple projects from creation to implementation

Store Operations Resume Examples & Samples

Understanding of principles of adult learning, teaching and instruction for individuals and groups, and the measurement of training effects
Proficient in Adobe Creative Suite
Ability to facilitate learning programs
Effective and efficient program and project management skills
Highly creative and able to think outside the box to develop solutions that will impact the Associates
Demonstrated ability to learn quickly and apply what is learned in practical means
Working knowledge of SABA and Adobe Captivate

Manager, Store Operations Resume Examples & Samples

Proven ability to access current process, grounded in the Customers wants and needs, paired with Store needs. Has an ability to provide solutions to meet ever changing Customer needs and evolution of the retail environment
Strong personnel management and retail operations knowledge
Proven experience in delivering tools that lead to results. Strong 'retail math' knowledge and business acumen; thorough knowledge of retail KPIs (Conversion, AOV, AUR, UPT, etc.) that are behavior-based
Track record of working in very dynamic, fluid, and high growth environment
Ability to create tools that are needed, ways to innovatively implement to a large Field Associate population, with follow-up measures to assure adoption and changed performance as a result
Advanced computer skills - Microsoft office (Word, Excel, Access)
Travel required: 25 % of time
4 year college degree in business, fashion merchandising, or related Field preferred
10 years or more of retail management experience in a high volume retail Stores organization with a Customer-Centric selling/service model, with a strong Operational aptitude
Previous in a Home Office support role highly preferred, with a focus on home furnishing or design services
Experience with creating tools and process surrounding Store Operations preferred, with a focus on Adult learners and digital platforms that leverage technology

Store Operations Analyst Resume Examples & Samples

Support the selection, development, and implementation of new tools and processes to improve our US Retail business including but not limited to workforce management, workload planning, KPI analytics and customer service
Support process execution in-stores to manage retail compliance standards across markets to contribute to the retail operations strategy and ensure deployment and execution across US
Assist in effectively planning and organizing events such as, but not limited to, Store Manager Conferences and Multi-Store Manager Meetings. This includes site selections, accommodations, logistics, agenda, selections events and travel arrangements
Support strategies to gather, analyze, and disseminate field feedback to RBO partners
Coordinate projects and timelines to ensure operational excellence and flawless execution to design
Ability to quantitatively and qualitatively analyse data and feedback
Sound business acumen, including familiarity with financial reporting and measurements
Strong intranet and/or systems administration experience
Proficient in MS Office applications including Access, Excel, Project, and Visio
Bachelor’s degree from a four year university required, preferably in Business or a related field of study
Retail field operations experience is preferred

Store Operations Analyst Resume Examples & Samples

Support the selection, development, and implementation of new tools and processes to improve our US Retail business including but not limited to workforce management, workload planning, and customer service
Analyze, compile, and continuously improve store ops and field facing reports and communication content within CoRP
Analyze and assist with the field workload calendar and partner with RBO to ensure balanced workload and communication volume
Bachelor’s degree from a four year university required, preferably in Communications, Business or a related field of study

Store Operations Resume Examples & Samples

Business lead between IT, Loss Prevention, Inventory Control, Logistics, Real Estate and the stores field organization
Use expertise in strategic thinking and process design to drive successful improvements in operational areas; work toward quick implementation and quick return on investment
Leads the implementation of business process improvement initiatives in partnership with business owners and field leadership
Collaborates with internal and external partners to develop action plans, training, policies, and procedures, which may be associated with store operations and/or impact customer service
Delivers key operational process improvements that yield cost savings while ensuring quality, service, and productivity enhancements
Suggest, create and test new processes in response to current business needs and SME in creating standard operating procedures
Researches and introduces best practices in recommendation of strategies to resolve problems
Translate financial and operational data into actionable insights for major Store Operations projects
Identifies and reviews new opportunities to maximize retail processes, efficiency, and productivity in support of the Store Operations
Develops methods, processes, and reports to monitor and sustain results
Develop clear, concise store and intra-company communications
High-detailed, thorough project manager
Excellent understanding of retail operations and familiarity with business objectives
Strong written and verbal communication skills; Detail oriented
Ability to work on and manage several high-priority projects simultaneously
Ability to work independently in a fast-paced, changeable environment; Self-starter; highly motivated and a sense of urgency
Ability to schedule and prioritize workload effectively
Technical Skill in the following applications: Word, Excel, PPT, MSI, Project Mgmt
Ability to work a flexible schedule as required
Bachelor’s degree in business or related field
At least 3 years of experience in retail operations with at least 2 years of project management experience
Experience with retail systems, processes and integration tools
Retail store experience a plus

Store Operations Analyst Resume Examples & Samples

Lead a culture of change, sharing and adopting best practices among the NA retail market
Support the selection, development, and implementation of new tools and processes to improve our North America Retail business including but not limited to workforce management, labor planning, KPI analytics and customer service
Support process execution in-stores to manage retail standards across markets to contribute to the retail operations strategy and ensure deployment and execution across NA
Organize, update, create, and improve best practices SOPs for the store team
Analyze, compile, and continuously improve store ops and store reports
Coordinate projects and timelines to ensure operational excellence and execution to design specifications
Responsible for overseeing and improving delivery of goods and services from the Distribution Center and 3rd party vendors
Create business process and data flows to validate existing issues
Develop, validate and articulate business, functional and system requirements
Collaborate with cross functional teams to develop and implement functional and/or technical solutions to achieve the desired end state
Work with the calendar management team to insure process improvements are identified and implemented
Use modelling techniques to create business process and data flows
Lead group and individual cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes
Create and deliver presentations and/or training to all levels of Columbia staff, from functional business managers to executives
Be accountable to Cross-Functional Business Process Owner for testing activities, including writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
Lead a project team and manage according to PMI lifecycle process methodology
Work with the enterprise architect to ensure systems are compliant with the overall architecture
Solid knowledge of principles, concepts, and theories within supply chain associated with D2C channel and ability to train & develop other team members on this knowledge
Solid knowledge of cost and value drivers for D2C value chain, including Planning, Buy, Allocations, Distribution, replenishment as well as store operations
The ability to organize, lead and conduct individual and cross functional group interviews to gather information about current business process and to translate and articulate the information captured in the interviews into process models
Work comfortably with IT as solutions are developed (interfaces, trouble shooting, understanding some system challenges)
Intermediate experience using Microsoft Excel to create spreadsheets, charts and pivot tables; using of functions such as sumif, vlookup and similar
Ability to deal with ambiguity and be comfortable in a situation that is not always well defined or changes frequently. Strategic agility in problem solving
Ability to work independently and cooperatively in a diverse group / Previous experience within a global workforce, and awareness of and sensitivity to cultural differences
Is in a position to provide leadership, guidance and direction to other team members
Knowledge of the apparel supply chain process
Experience in Microsoft PowerPoint and Visio
Retail Apparel Store Operations functions
Store Allocation and capacity processes
Supply chain transportation processes

Store Operations Resume Examples & Samples

Lead and influence other function of the organization to build processes that support the successful execution of in store MF process. Key department include
Production (folds / packaging
DC (carton sorts)
Allocation (inventory levels)
Visual (folds, sensoring, floor density)
Procurement (store supplies related to MF)
Inventory Control (physical inventory & transfer processes)
Loss prevention (sensoring, shrink prevention)
Excellent combination of understanding store’s operational needs and fiscal responsibility

Center Store Operations Specialist District Resume Examples & Samples

Works with and counsels department Managers and Store Directors in all aspects of product merchandising and customer service
Visits stores and evaluates on overall department presentation, cleanliness and compliance to company policy and procedures
Develops and maintains training programs that will ensure the availability of qualified associates to fill respective departments’ positions in the company
Monitors competitor activities
Possess good written and verbal communication skills and deal effectively with a wide variety of people both in person and over the phone
Possess a marketing orientation, good analytical and problem solving abilities
Possess strong leadership skills with the ability to lead and motivate others without directly supervising

Manager, Store Operations Resume Examples & Samples

Bachelor of Science or Bachelor of Arts degree
5+ Years of Retail Management experience
Ability and desire to grow within the organization
Ability to visit local stores on a consistent basis to learn and grow the Front End business while supporting the stores
Additional travel to alternate areas of the U.S. Market, as needed
Able to work in a fast paced environment that requires strong multi-tasking skills
Demonstrate success in driving results and execution with high performing teams
Ability to present to large groups and productively lead department meetings
Self-motivated individuals with a high level of intellectual curiosity
Strong analytical and technical skills (use of MS-Office Suite applications), especially when working with Excel files and data
Ability to adapt to change and ambiguity

Senior Program Manager, Store Operations Resume Examples & Samples

Coordinate and prioritize resources: Lead the Workforce Council, prioritize, plan, coordinate and follow up on all process improvement activities. Ensure focus on the best customer experience at the lowest cost
Standardize processes: Actively share standard methodologies and ensure ongoing communication with Process Owners to avoid duplicate efforts
Act as Liaison between Store and Corporate Teams: Help drive demonstrate of cross-Store process excellence. Build and maintain close relationships with Process Owners and Product Managers throughout Amazon Books
Drive the implementation of Lean Standard Work. Create a common understanding of the Lean Standard Work principles. Supply and facilitate Kaizen activities. Train and support all levels and act as the multiplier on lean, standard work and Kaizen/PDCA methods
Develop a culture of continuous improvement and lean thinking through ownership of ACES programs
5+ years’ experience in operations or program management in a retail, logistics, distribution, or manufacturing environment
Demonstrate a strong track record of team leadership within a large-scale, rapid, and process-driven environment
Very strong analytical skills, being able to translate operational issues into workable solutions. Able to dive deep while seeing the big picture
Excellent communication skills (written and verbal). Active networker. Indirectly influence others to deliver
Completed Bachelor’s Degree from an accredited university or 2+ years of Amazon experience
MBA or Master’s Degree in Engineering or related field
Must possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
The right candidate thrives in a high energy, highly ambiguous environment where tactical and strategic activities are expected to be driven in parallel

Retail Store Operations Admin Resume Examples & Samples

Identifies opportunities to utilize project management tools for seamless execution and cost effectiveness
Develops processes that ensures codes are set up properly and starts and ends according to requested schedule. Ensures all key owners are aware of code status
Conducts research to gather data and ensures accuracy in support of team projects
Works independently and with project owners and financial partners to generate and distribute reports to the field and project partners
Provides feedback on data with recommendations
Tracks invoices and costs related to projects to comply with project budget
Performs data research, account maintenance, validation and budgeting pertaining to all company initiatives
Ensures data is valid and current with respect to store operating processes and procedures enabling flawless execution by the Field
Maintains schedule of operational procedures, tasks in store and home office
Supports and enhances corporate programs through SAP access
Answers field emails along with trouble shooting operational issues
Ensures store data and management hierarchy is accurate across various system databases
Works closely with Store Systems Support (SSS) on in store ‘point of sale’ (POS) issues
Reviews POS ‘Critical Items’ list weekly to ensure issues are being resolved with specific time frames
Ensures team is aware of technical initiatives on which the brand is working
Serves as the liaison between the store and the field regarding IT issues
Works on system enhancements for POS and project management for all store hardware
Proactively builds business partnerships across all disciplines throughout the organization
3+ years of related work experience in a retail environment or similar capacity
Strong organization skills, time management and prioritizing
Strong computer skills – Word, Excel, Access and Power Point experience
Professional administrative skills – report formatting
Ability to balance multiple projects while meeting deadlines
Ability to work independently and achieve timelines
Ability to maintain confidentiality on conversations, business records and reports both internal and external

Executive Administrative Assistant to EVP Store Operations Resume Examples & Samples

Calendar Management and Support
Manage, organize, and prioritize EVP’s emails
Manage and organize meetings
Book travel for EVP, Store Operations & complete expense reporting
Preparing PowerPoint presentations, Excel charts,
Run business reporting
Support Store Operations and/or Corporate events as needed
Communicate with team members internally and externally as appropriate

Store Operations Director Resume Examples & Samples

Manages initiatives and customer facing projects that support all stores; including sales floor strategies and general expense
Guides and directs Group, Region and Districts on issues involved in implementation of sales floor programs
Collaborates with key business partners in the development of new strategies to simplify sales floor and customer facing activities; keep Sr Leadership advised on relevant topics
Researches information on industry trends and competitor practices, reviews and assesses for viability in the Company to improve efficiencies and profitability
Recommends new operational processes and simplification to existing operational processes, pursuing opportunities that will increase sales and profits, ensuring customer expectations are met

Central Store Operations Process Improvement Analyst Resume Examples & Samples

Understand and articulate merchandise movement processes to receipt processing, placement, pricing and signing and reverse logistics
Ability to analyze the results of those processes and ensure that they are performed productively; look for ways to simplify or improve processes
Seek partnership and solicit feedback within the central organization, region, district and store level to ensure understanding of processes, suggest improvements to existing practices, and execute effectively
Develop communication directives as well as best practices by role and responsibility to support stores nationally; update documents regularly as needed. Look for opportunities to streamline existing communication vehicles
Partner with stakeholders to create and monitor a timing and action for operational projects to include fixture management, GOBs and new store openings; support field managers in execution and budget management

Store Operations Analyst Resume Examples & Samples

Maintain and manage strategic field alignments
Be able to understand design and write queries in Excel, SAP, Access, IBM Cognos and/or other internal systems to extract data from various data sources effectively
Effectively extract and analyze data to deliver actionable strategies
Maintain systems by completing data uploads, revisions, organizing automated reports that accurately consolidate and identify issues that cause variances
Utilize various methods to effectively plan project scope, create processes and manage timelines accordingly
Suggest, create and test new processes in response to current business needs and partner in creating standard operating procedures
Drive improvements through building business requirements, developing solutions and implementing initiatives
Utilize multiple methods to facilitate and take part in knowledge sharing processes with TCP associates throughout the organization
Bachelor’s degree in Economics, Statistics, Math, or Business Administration
Strong retail business acumen
Experience in retail or related field
Strong analytical skills with experience in creating reports and presentations
Strong communication skills across all levels of the business
Ability to perform and remain organized in a fast-paced, deadline driven environment
Ability to take initiative and work independently
Strong attention to detail and exceptional organizational skills
Knowledgeable in Word, Power Point, Access, Publisher, MapPoint, and SharePoint
Advanced knowledge in Microsoft Excel

Museum Store Operations Assistant Resume Examples & Samples

Minimum of three years retail experience
Ability to provide polished direct interaction with the public in a museum store setting
Ability to retain conversational knowledge about the artists carried in the Store and direct visitors to current Museum exhibitions
Ability to work independently and efficiently to produce consistent, high-quality results
Strong ability to effectively motivate a team and respond to a wide cross section of needs
Must be able to routinely lift 30 pound cartons of books or merchandise
Experience using Windows based computer registers to operate POS (point of sale) register system
Must successfully pass a background check

Store Operations Intern Resume Examples & Samples

Provide support to the Store Operations Department with various projects and initiatives that impact the store field of almost 400 stores
Participate in various meetings to understand the operations of the Home Office and how the impact our retail stores and online business
Attend bi-weekly Home Store Visits
Connect with the Catherines Store Teams to build a relationship with the them
Understand how tasks, communication and direction is understood and executed by the store teams

App Store Operations Resume Examples & Samples

Minimum 4 years of relevant industry experience in Mobile App development (specifically in mobile gaming and/or subscription platforms)
Strong verbal and written communication skills with experience managing developer relationships
Excellent presentation skills including both development and delivery
Demonstrated passion to ideate, create and deliver new, innovative customer experiences with developers
Outstanding organizational skills with the ability to manage multiple projects, and work in a fast paced, pressured environment
An ability to coordinate strategic marketing initiatives across App Store and developer priorities
Participate internally on cross-functional teams to define product requirements, strategies, integration, and support launch programs
Experience working for a global organization with European and Asian work experience. Proficiency in Chinese language a plus
Experience supporting App Store developers from a technical perspective a plus
Outstanding time-management skills and a demonstrated ability to work independently as well as in a team environment
Results oriented, energetic and focused with a strong desire to learn and succeed

Director, Store Operations Resume Examples & Samples

8 to 10 years of experience in positions of increasing responsibility within the store operations function, with a minimum of five years in a managerial position
Strong business acumen and retail finance knowledge
Ability to analyze situations and resolve issues with innovation and creativity
Ability to communicate and negotiate effectively with all levels inside and outside the organization
Ability to drive projects through to completion

Director of Store Operations Resume Examples & Samples

Bachelor's degree in Marketing, Business or related field
2 additional years' experience is generally accepted in lieu of degree level education
8 years' or more of retail operations, retail field multi-unit, or similar experience
Operations related experience in one or more of these areas: Supply Chain, Retail Operations, Risk Management, Facilities, Communications, best practices, and/or Loss Prevention
Ability to manage and understand financial budgets (direct and indirect accountability)
Experience operating as a business partner with a field based organization
Travel required-20% within the Emerging Markets including: Brazil, SOCO, Mexico, India, Africa, SEA, South Korea, Australia and New Zealand

Store Operations Coordinator Resume Examples & Samples

Produce daily and/or weekly reports for distribution throughout the organization
Catalyst for field concerns; determine weight of concern and appropriate action, identify the appropriate party to whom s/he should escalate the issue, partner with Store Operations team to follow through until issue is resolved
Other duties or projects as assigned
Reliability, Strong work ethic, Flexibility, Ability to balance multiple priorities, Initiative, Attention to detail
Excellent interpersonal skills to support partnerships across the organization

Store Operations Coordinator Resume Examples & Samples

Prior experience as a project coordinator or administrative assistant
Intermediate skills and knowledge of Microsoft Office (Word, Excel, PowerPoint)
Ability to interact with all levels of employees (both internal and external)
Knowledge of Internet Explorer and other internet search engines

Store Operations Coordinator Resume Examples & Samples

Must possess proficiency in Excel, Word, Outlook, and Power Point
Must possess a superior attendance record
Ability to work independently, with little supervision
Ability to adapt to the needs of the department

Store Operations Senior Consultant Resume Examples & Samples

Developing and innovating Store Workflow and Customer Service Programs
Coordinating work across various departments, formulating proposals, plans and presentations
Collaborating with Project Teams to drive both long-term and short term operations related actions and initiatives
Managing implementations while also evaluating and measuring the effect/impact up on the target audience
Supporting the day to day business needs and resolution of issues
Capacity to travel periodically to Stores throughout the company to gather operational input and to gauge success of programs

Converse Director Store Operations Resume Examples & Samples

Develop Store Operations strategy in collaboration with DTC North America and Global DTC teams to drive operational excellence and premium experiences in Converse stores
Provide leadership to implement store tools, programs and platforms effectively. Inform Global teams on gaps and opportunities to influence future priorities
Lead a Store Communications function to ensure the right information reaches stores at the right time. Lead the budget, planning and execution of the annual Store Manager Conference (SMC)
Lead the Training and Experience function to develop the skills, knowledge and capabilities of store teams to ensure they are equipped and empowered to deliver a premium consumer experience and world-class service. Create the delivery strategy, implementation and success measurement for all Direct to Consumer (DTC) training programs
Partner with DTC Technology to monitor, identify and solve issues related to store platforms and systems. Collaborate on the strategic approach to assess and determine existing and emerging technologies that can enhance and positively impact the growth of retail
Lead, coach, drive and inspire a high preforming team. Define individual goals and objectives for direct reports aligned to DTC and Converse strategy and priorities. Prioritize and measure team workload
818600
Bachelor’s degree in Marketing, Business, Strategy or related field
8+ years of Retail Operations experience. Corporate and Field experience preferred
Experience in the following areas: Loss Prevention, Labor/Wage Management, Store Communications, Store Policy and Procedures, Retail Systems (POS, Mobile Technology)
Ability to network and leverage internal and external resources
Demonstrated ability to lead and influence business partners and stakeholders
Strong project management skills. Strong analytical and problem solving capabilities

Store Operations Lead Resume Examples & Samples

Check in transfer trucks and ship out product
Check in trucks and verifying any variances with management
Conduct daily spot check or cycle counts
Verify all returns from previous days business utilizing the Returns Reports
Must understand all office functions including balancing of the store safe and counting down cash
Acts as a role model and personally contributes to the attainment of store goals
Open Customer Service counter and office in preparation for days business
Email spot checks once verified with management
Process sales transactions for customers
Ticket modifications for delivery resets or price modification
Manage the office and all office paperwork
Charge card overrides authorization and check approval
Train new associates on Point-Of-Sale (POS) transactions and inventory control procedures
Work with delivery office to improve and review delivery paperwork
Oversee and make sure the condition of the warehouse is kept clean and in good condition for the store selling process
Assist in resolving customer issues and complaints; escalate issues to management team as necessary
Fill in scheduling voids for Customer Service Merchandisers when there is a call-in or personal day
Minimum two years retail experience
Computer skills – Microsoft office

Store Operations Lead Resume Examples & Samples

Experience in Operations Management
Motivated and Creative Thinker
Excellent Customer Service/ Interpersonal/ Communication Skills
College Degree Preferred or In Progress
Minimum of 1-2 years experience in retail operations
Manages/Trains/Motivates a team of reps to execute shopping tasks and meet goals and cut-off times
Manages SLA performance through metrics and develops operational improvements to optimize store rep efficiency
Works closely with Store Managers/Employees
On-call: Store Operators will call this lead and they must be able to resolve issues in real-time with Store Reps
On-site: Will be responsible for managing a rotating team of operators and maintaining constant and effective communication with upper management

Store Operations Intern Resume Examples & Samples

Participate in store time study projects by prepping the content, analyzing data, and reporting findings
Assist with store projects such as new store openings and remodels
Participate in meetings with other departments such as Finance, Marketing, and HR
Assist in Regional Team Leader (field leaders) meeting to discuss the Holiday timeframe and store walk throughs
Assist with the overall store budget, reviewing, and controlling expenses
Review store reporting and provide analytics, insight, and recommendations on various projects
Currently enrolled in an undergraduate program at an accredited university
Previous work or internship experience preferred
Involvement in student campus leadership preferred
Excellent PC skills including Microsoft Office Suite
Ability to work full-time, 40 hours/ week for the duration of the program

Store Operations Senior Analyst Resume Examples & Samples

Conducts ad-hoc, non-routine analyses for executive team. Identifies issues, trends, etc. Conducts ongoing analyses and reporting on store metrics (ex.: store ratings, POG compliance, survey data measurements). Provides weekly/monthly reporting to Store Operations and field management in a manner to be used for strategic decision-making
Drafts, distributes tracks, analyzes, reports, and completes the approval process of all company field level contests, field communications and field surveys
Manages field alignments in all systems that impact business disciplines (financial reporting, merchandising, human resources, and store operations). Manages all field management employment changes
Represents store operations cross-functionally with other departments regarding field communications and initiatives
Develops and maintains systems, databases, web pages and processes for store operations
Strong written and verbal communication skills required to manage multiple communications and projects
Strong proficiency in all Microsoft applications
Ability to proactively and independently access information from different sources and develop communications and reports
Strong store operations retail knowledge
Ability to identify trends and make recommendations to improve processes

Director of Store Operations Resume Examples & Samples

Collaborates with Regional Managers, Operations Team, Human Resources Department and other Home Office departments under direction of the VP of Operations to ensure stores have the necessary training, skills and tools to maintain optimal functioning and profitability
Drives profitability of stores in assigned region by directing store metrics to balance budget goals
Effectively leads a team of managers to ensure efficiency of store operations in designated region
Follows all NGVC company policies and processes for successful management of a region of retail stores
Monitors and reviews store performance on a regular basis in order to identify issues and partner with critical parties to create and implement strategic solutions
Creates succession planning with foresight in regard to staff development and mobility
Hires qualified candidates for necessary completion of job responsibilities with focus on retention
Leads team members through change and growth in alignment with policies, procedures and goals of the organization
Ensures safety of store employees and security of company assets through successful execution of company policies and procedures
Implements corporate decisions at store level through distribution of procedures and techniques that foster company unity with respect to the highest achievable level of quality in product and service
Drives performance by providing immediate, constructive, documented feedback to individuals and groups of staff and creates opportunities for reinforcing and recognizing actions that exemplify and support the organizational values and goals
Facilitates communication as a liaison between regional managers and company executives in order to meet objectives of the organization
Develop creative solutions for financial success of stores executed by regional and local teams with efficient use of company resources
Supports all store operations to carry out the principles of the company with a hands-on “whatever it takes” approach as it relates to the job summary
5-7 years higher level leadership experience in grocery or multi-level retail industry
Retail industry experience and budget management experience required
Prior experience working on highly-recognized, industry-leading brands a plus
Self-starter with strong leadership skills required
Excellent analytical, problem solving and decision making skills
Exemplary written and verbal communication techniques
Proven track record of creative and resourceful approaches to unique business challenges
Demonstrated ability in making brand-appropriate strategic decisions
Excellent organization, prioritization skills; ability to handle multiple projects ranging
Ability to express confident point of view in cross-functional meetings
Proven experience in successfully collaborating with all levels of internal and external business partners, up to and including C-level executives
Excellent written, communication, presentation and quantitative skills required
Teamwork, project management skills and creativity a must
Up to 75% travel required

Store Operations Coordinator Resume Examples & Samples

Business License and Permits / Utilities
5 years of experience in Store Operations
5 years of retail leadership experience
Customer service driven approach to completing assignments
Self-motivated and creative thinker/problem-solver
Strong ability to multi-task and juggle competing priorities
Strong project planning/management and organizational skills
Ability to effectively interface with all levels within the organization
Ability to establish and maintain strong relationships with cross-functional partners and vendors while achieving desired results
Microsoft Office Suite experience
SAP experience
General Accounting/Accounts Payable experience
Bachelor’s Degree or equivalent work experience preferred

Director of Store Operations, Amazon Books Resume Examples & Samples

Operations Strategy/Continuous Improvement
10+ years of experience in general management, operations, or supply chain
Superior program management skills leading large-scale projects and programs
Strong verbal, written, and interpersonal communication abilities
Strong analytical skills and experience using and presenting data to make decisions
BA or BS degree in a relevant field such as, supply chain, industrial engineering, business, or equivalent experience
Familiarity with physical retail, process improvement tools, concepts, and methodologies
You love to read and want to help extend Amazon’s customer obsession into building extraordinary bookstores for our customers
You enjoy technology and are an enthusiastic and frequent user of Amazon’s devices

Senior Analyst, Store Operations Resume Examples & Samples

Become an expert on using and maintaining the various customer insights tools (particularly our receipt survey, which gathers customer feedback on their shopping experience). Understand how to calculate key metrics, use various reporting tools, and maintain key elements of the broader customer insights function, as needed
Support customer feedback analysis, as needed, to identify key operational areas that drive customer satisfaction and to identify current operations that have no impact to customer satisfaction. Leverage key findings to develop recommendations for strategic payroll investments to support key operational areas and to deemphasize operational areas that our customer does not value
Bachelor's degree required (preferably in an analytical field)
Candidates must have minimum of 2 years post-college experience, preferably with a top-tier consulting firm(operations or strategy) or retailer
Strong candidates will have 4 years of post-college experience, preferably with a top-tier consulting firm (operations or strategy) or retailer
Outstanding analytical ability - must have a data-driven approach to solving problems. Requires very strong quantitative skills, a good sense of how to dissect problems and a strong ability to "connect the dots" - e.g., understand how pieces of data interact with each other or how one finding should inform the result of another analysis
A clear understanding of basic financial, statistical and economic concepts
Excellent communication skills - must be able to clearly communicate results and implications of analysis in both verbal and written (PowerPoint) forms
A detail-oriented approach: Must pay very close attention to details and have the drive to get things right
Strong fundamental business technical skills - must have strong Excel and PowerPoint skills and have an ability to quickly learn new business process software applications
Teamwork - needs to be able to build effective working relationships within and outside the Store Finance team
Must be trustworthy with confidential information

Director, Store Operations Resume Examples & Samples

Produce and analyze regularly scheduled weekly and monthly sales reports to track sales and profit performance, identify the opportunities, and create/implement programs
Business Degree in related field preferred
Must be able to remain stationary or sit for the majority of a scheduled day

Center Store Operations Specialist Resume Examples & Samples

Implements new merchandising programs and strategies and makes sure department staff is properly trained
Provides merchandising input back to Division Sales Managers and Assistant Sales Managers
Possess math skills to complete straightforward analysis

Analyst, Store Operations Resume Examples & Samples

1-3 years of experience in retail operations
Analytical, detail oriented, strategic problem solver
Self-motivated and can work autonomously
Proficiency in Microsoft Office applications; Advanced Excel
Strong ability to learn, understand and navigate new systems
Occasional travel for support of retail locations
Prior luxury goods corporate and retail experience
Knowledge of Point of Sale and Tiffany internal systems (MIPS, Atlas, Achieve, Kronos)
Knowledge of Tiffany internal operational processes

Director of Store Operations & Presentation Resume Examples & Samples

Achieve or exceed planned sales
Ensure the growth and development of the store management teams through effective training, communication, and coaching of operational and visual standards
Ensure proper communication and coordination of efforts between the stores’ division and IT, Operations, Construction, Finance and AP departments
4Monitors and tracks store operational compliance through the weekly KPI
Responsible for New Store Construction projects in a growth mode
Responsible for Stores Division Capex
Oversees the Store Support and Special Projects teams
Administers general communication to the stores division and acts as a liaison to the corporate office
Manage expenses to achieve budget goals
Managers third party providers to ensure the delivery of key performance metric data
Acts as a liaison for all leased businesses
Visits other retailers and industry shows to obtain presentation ideas
Must be at work on a regular or predictable basis or as scheduled

Manager, Store Operations Resume Examples & Samples

Manage the day-to-day operations related to driver experience and other centralized driver support services
Maintain the designed 24/7 service level for this operational team
Write and manage customer communications related to drivers experience Write business/product/marketing requirements, process design documents and ensure clear communication and coordination of requirements to the business, design and development teams
Establish business and cost models, and metrics and indicators for success
Measure and analyze existing products and business and cost models for opportunities to innovate and improve, providing additional benefits to customers
Manage ongoing risk reduction and operational efficiency
Research and identify new opportunities
Must be a proven operations leader (having run a delivery station or FC or Sort center) and program manager with a great track record of ownership, analytical horsepower and delivering results
Good instincts and business judgement, knowing when to involve further expertise or decision-making authority while at the same time not being afraid of making decisions when appropriate; should find smart ways asking for help and know how to appropriately and effectively escalate an issue if/as needed
Must be a creative leader who is able to inspire others; therefore, he/she must have the ability to give a bold direction by translating the business needs into consistent long-, mid- and short-term goals and subsequently communicate & lead the team towards achieving these
Ability to keep a holistic view over a larger project portfolio with projects being in different project stages, taking place in different geographies, etc. for long-term resource planning and mid/short-term resource assignment; to identify and realize synergy effects between them and to anticipate conflicts within the portfolio with foresight to avoid them
Capable of communicating effectively with a wide spectrum of members of the organization, which includes Project/Program Managers, Senior Managers and Executives, the heads of NA and EU AMZL network and corporate support teams, special field experts on different subject areas as well as our associates on the shop floor

Head of Direct Retail Store Operations Resume Examples & Samples

Pick up new activities that fall broadly in the purpose of the role
Fix things that you can see need fixing; Identify problems and find solutions
Minimum 3 years’ experience managing multiple retail stores required
Expert people developer with an emphasis on leading vs. managing
Experience managing a
P & L required
Bachelor’s Degree strongly preferred or equivalent experience required
Ability to understand the Dyson brand and uphold its integrity
Must have a high level of customer focus
Excellent written and verbal communication skills with all audiences and levels of leadership
Strong organizational skills, able to deal with multiple tasks simultaneously
Ability to successfully collaborate cross-functionally to achieve business objectives
Ability to work a varied schedule including nights and weekends if needed
Ability to lift, push or pull up to 30lbs

Mgr, Store Operations Resume Examples & Samples

Analytics for All Kmart Retail
Responsible for overall accuracy of reporting and analytics and database management
Complete regular ad hoc analysis as requested by senior management and is responsible for the development and training of staff
Knowledgeable of store systems, payroll systems, Human Resource Information System and other areas where data is available to fill requests
Assists Store Operations Director with labor efficiency initiatives
Spearheads the development and implementation of processes

Store Operations Resume Examples & Samples

Bachelor's degree in Business Administration, Economics, Environmental Studies, and/or related fields
5 years relevant experience, preferably in retail stores and/or store operations required
Strong analytical, statistical and data-driven mindset
Superior writing, communication, and presentation skills
Advanced knowledge and ability of Microsoft Excel and other reporting applications
Proven ability to coordinate the activities of cross-functional teams and provide project management support

Manager, Retail Store Operations, MAC Resume Examples & Samples

Store policies & procedures and compliance
Business Intelligence – reporting and analysis
Gatekeeper for all field communications and tasks
Vendor relationships and account maintenance
Store operating budgets and expenses
Implementation, deployment, and maintenance of corporate initiatives and projects
Store turnovers – new stores, renovations, relocations, and closures: planning and on-site support

Manager, Store Operations & Analytics Resume Examples & Samples

Drive the ongoing evolution of Integrated Store Operations (ISO) to implement the most efficient cost-effective operating principles and workload impact.Lead the development and implementation of the scheduling and workforce management application
Manage the prioritization and design of store systems enhancements, guaranteeing that systems properly align with ISO processes and principles
Identify opportunities for, assess and recommend ideas for, and develop system enhancements to drive sales and efficiency in stores
Coordinate the rollout and communications plans for store systems enhancements, including: BookMaster, POS, PDTs, Dayforce, etc
Provide short- and long-term workload impact, freight, and reporting analysis and assessments for rollouts, projects, and other assignments
Select, manage and develop the operations team to review store procedures/procedures, recommend revisions to reduce workload, ensure compliance with ISO
Advise other business unit partners and merchants on the most effective methods and timing to implement new or changing businesses, leveraging past experience paired with forward thinking
Lead cross-functional work groups, advise other business unit partners and merchants on the most effective methods and timing to implement new or changing businesses
Lead the Store Communications & Operations and Store Systems User Groups, leveraging the voice of store management teams, provide opportunities for store management teams to be exposed to, and participate in Home Office projects
Manage the overall support of stores’ incoming questions, feedback, and issues via the Store Operations email box
Bachelor’s degree preferred or comparable experience
3 or more years of store management experience, with 2 or more years of solid project management experience
Deep understanding of store operations, insight into opportunities to create efficiencies in processes
Management experience hiring and developing a team of direct reports
Familiarity using data analytics to gain insight into current operations and potential opportunities
Devise processes to get things done, determine what to measure and how to measure results
Demonstrated analytical, verbal, and written communication skills, with a solid understanding of MS Office, especially Excel
Able to work independently, manage competing priorities in a fast-paced environment. Possess strong problem-solving and decision-making skills
Coordinate, prioritize, and balance multiple projects simultaneously, maintaining flexibility and focus. Assess situations, customize solutions, and communicate plans to partners
Gain insight from mistakes, translate ideas into actionable steps to consistently deliver results
Build rapport and collaborative relationships with customers and work teams
Occasional travel to meetings at our stores which are located in all 50 states, using various forms of transportation
This position requires the manager to be accessible and on-call to stores 24/7

Manager, Backstage Store Operations Resume Examples & Samples

Understand and articulate store processes: the receipt, placement, merchandise standards, pricing and signing, work order management and reverse logistics of merchandise. Strong knowledge of the Backstage off-price model. Ability to analyze the results of those processes and ensure that they are performed to the standard desired productivity metric
Active participant in Store Execution processes, coordinating communication and direction around those initiatives
Seek partnership within the central organization, region, district and store level to ensure understanding of operations processes, suggest improvements to existing practices, and execute effectively
Develop communication directives by role and responsibility to support stores nationally
Champion for all Backstage recognition programs
Assist in overseeing the operations and execution communication for all New Store Opening training. Provide timely communication to the selected locations and facilitate process
Communicate and coordinate Finance reporting
Plan, communicate and coordinate Meetings and Leadership updates
Create all Store Operations and Staffing Best Practices for consistent use nationwide
Proven track record of effectively managing time
College degree or equivalent. Prior experience necessary
Strong communication skills a must
Ability to manage time and calendar independently
PC skills (excel, word, publisher)

Store Operations Specialist Resume Examples & Samples

Regular Store visits to ensure execution of in-store programs
Implement store KPIs to ensure delivery of targets
Ensure on-time execution of VM materials in-store
Provide VM Training to Sales Promoters for right execution of VM programs
Monitoring of SD for Wholesale and ensure adherence to schedule

Coordinator, Retail Store Operations, MAC Resume Examples & Samples

Oversee the processing of all invoices, coding, verification, Web & Oracle entries for all MAC Stores; approved and associated vendors
Liaison with Accounting, ensure invoices are processed in a timely manner. Address any inefficient costs, track payments, new vendor set-up
Maintain location listing information, update on a regular basis. Facilitate the printing & distribution of this list to all retail locations
Coordinate & schedule JDA training with the Field and Corporate. Provide direction regarding the related travel expenses & re-class
Facilitate UPS Account set-up & maintenance for MAC Stores
Coordinate Dept. travel arrangements
Process orders of audio equipment for the Field
Maintain departmental supplies & budget
Track repair & maintenance spending in relation to requests, budget, and project status
Coordinate the new store opening supply orders, delivery, and requirements
Generate all supply vendors (Staples, Supply One, Nestle Water), monitor costs, product availability, distribution & inventory replenishment
Completes all required administrative tasks in an accurate & timely manner

Senior Manager Store Operations Resume Examples & Samples

Manage the planning and execution of global major training event retail stores with P&L accountability. (appx 16 events annually)
Provide advisory services to the Events RTE team to drive RTE store performance
Determine merchandise mix, store layouts and promotions to drive store revenue
Ongoing testing of new products and store operations methods to improve the customer experience
Define and execute customer service policies within the store to promote rep experience
Lead development and manage the store SOP and training documentation
Collaborate with internal and external teams to provide staffing, security, catering and creative plans that ensure a postive rep experience in a cost effective manner
Communicate with internal stakeholders on event store promotions, event operating policies, and location specific issues
Manage the inventory processes within store and ensure accuracy and recording of POS transactions
Analyze key data to determine trends, opportunities, and issues that lead to continuous improvement in store execution

100

Manager, Store Operations Resume Examples & Samples

Lead a team representing multiple core areas to identify efficiency opportunities, develop a clear operational strategy and execution roadmap
Build effective team and create environment that motivates greater productivity. Evaluate and develop direct reports by providing coaching on their performance and inspiring accountability
Act as the store expert, serving as a thought leader for projects, driving change across the organization, building strong relationships with Supply Chain, IT, Property Development and Merchandising
Act as primary liaison with applicable departments, ensuring that all initiatives and enhancements are focused on improved business processes for stores
Work with cross-functional business partners to streamline store processes and eliminate inefficiencies and assist in developing, delivering and implementing support tools
Support core cross functional partners to drive processes, align on priorities and deliver a comprehensive plan including milestones/timing of work to be done and Key Productivity Indicator improvements in the stores
Represent Retail Operations in cross functional meetings and ensure decisions support overall operating model and strategy
Present weekly updates of progress, obstacles and next steps to different levels in the organization
Travel stores with field leaders to assess operations projects and advise on in store execution

101

Senior Analyst, Store Operations Resume Examples & Samples

2-4 years retail operations experience
Bachelor’s degree or equivalent experience in Business Management
Ability to build and maintain partnerships
Ability to work independently and with little guidance
Proficiency in Microsoft Office, specifically excel

102

Store Operations Document Specialist Resume Examples & Samples

Draft, proof, format, and revise new and existing operational documentation (including, but not limited to: process documents, holiday materials, policies, and operational guides.)
Serve as reliable, strategic communications partner to key functions throughout the business by drafting, proofing, formatting, and revising store communications requested by cross-functional business partners
Verify content accuracy by partnering with subject matter experts and testing in the field
Develop and design creative material (including, but not limited to: executive presentations, project logos, eLearning courses, and field leadership meeting materials.)
Review, deliver, and organize all operational documentation available to stores, ensuring the most accurate information is available, in the most effective format
Produce publication-quality first drafts, following company standards; submit documentation with no grammatical or formatting errors
Work to understand technical or unfamiliar information and logically organize it in a clear, concise, and compelling manner
Control voice and tone of documentation through communication and design
Manage a heavy workload with competing priorities and minimal supervision
Maintain documentation quality standards by making / communicating edits with tact and diplomacy
Perform other duties as assigned by supervisor

103

VP, Store Operations Resume Examples & Samples

Manage merchandise logistics, fulfillment, and the supporting systems and processes
Ensure coordination of operational projects with cross-functional business partners (including inventory management, merchandising, and information technology)
Identify and react to opportunities to optimize productivity, streamline processes and increase profitability
Provide the strategic, operational and tactical support required for rapid growth
10 years of leadership experience in store operations
Proven success at implementing process improvements with experience applying lean, six sigma or other methods to drive efficiency and productivity
Ability to influence and motivate others
Excellent organizational skills, the ability to prioritize projects, and solid attention to details
Strong written and verbal communication and presentation skills at all levels of an organization

104

Store Operations Specialist Resume Examples & Samples

Demonstrate exceptional teamwork to ensure service level expectations are met in answering email and phone call productivity which is the majority of the responsibilities for this position
Develop and sustain knowledge to continually be a store operations expert and support our internal customers on operational policies, practices, procedures and communications
Manage incoming phone calls and e-mail with the ability to tactfully, timely and properly field inquiries for multiple divisions
Support multi-unit managers of multiple divisions – understanding the nuances of each brand
Manage information requests and perform administrative functions such as researching employee inquiries or escalated issues to ensure proper resolution
Work within different systems to research information, troubleshoot and/or reach resolution
Recognize opportunities within the department or company to be more efficient, cost effective and focused on priorities by providing recommendations and executing tasks to implement improvements
Partner with Project Coordinators to provide a store perspective on major projects and gain the level of knowledge to support the rollout as an expert
Occasionally work in stores to understand the day-to-day experience in the stores, and best represent a store perspective at the corporate level
Exceptional customer service skills with the desire to satisfy our internal and external customers
Excellent written and verbal communication skills with the ability to flex to various audiences
Strong analytical skills to identify potential obstacles or opportunities to drive the business
Solid time management skills to manage store operations calls/email workload, as well as personal workload/projects within deadlines

105

Store Operations Finance Administrator Resume Examples & Samples

Execute monthly and ad hoc purchase order creation for Retail Operations functions
Ensure timely and accurate GR activities
Investigate queries from the accounting helpdesk and resolve issues
Work closely with Financial specialist so month end activities can be performed timely and accurately, accrual planning
Vendor set up responsibilities
Facilities tool admin task
Participate in process improvement workstreams
Support facilities and supplies team in diverse projects and activities

106

Expense Analyst, Selling & Store Operations Resume Examples & Samples

Development & Production of detailed Admin Support Team, Central/Regional/Districts Operations, VP Store Manager, Asset Protection, Cash Office/Services, Selling Non-payroll budgets, which requires partnerships with key business owners across multiple areas
Complete monthly closing process with regard to acct responsibilities, book appropriate financial entries and respond to store inquiries
Closely monitor accounts seeking out budget opportunities to lower expense
Support budget and forecasting activities
Influences desired outcome through effective, concise analysis and communication
Uses problem solving skills and performs ad-hoc data analysis to resolve issues in a timely-manner
Leverages multiple systems and applications to extract
Must be able to work independently with minimal supervision and be effective in a group environment. Must be able to work independently
Strong organizational skills with the ability to multi-task and consistently meet deadlines
Demonstrate attention to detail and the ability to think through all facets of an issue and generate a solution
Self-starter that can quickly assess situations with logic, reasoning, and critical thinking skills
Analytical ability, including utilization of large databases for report development
Ability to effectively plan strategies
Financial budgeting experience
Advanced Microsoft Excel skill set
Strong leadership profile and excellent communication and negotiation skills

107

Store Operations Coordinator Resume Examples & Samples

Strong written and verbal communication skills / technical writing desired
Detail oriented and driven by finding operational efficiencies
General business/process curiosity with strong problem solving and analytical skills
Sound business judgment with general understanding of financial reporting / P&L
Ability to work independently in a fast-paced, changeable environment
Self-starter; highly motivated and a sense of urgency
Proficient in the use of Microsoft Office; Excellent PC Skills
Recent store experience at the lead level or above desired
Coordinate and work on a multitude of tasks for the department (seasonal projects, special events and meetings)
Function as back-up to support department when members travel or take time off
Interacts and partners with Home Office Departments on Store-related tasks to stores

108

Store Operations Program Manager Resume Examples & Samples

10+ years in retail store operations, program management, or consulting experience related to retail
Comfortable working with and understanding technical operating processes and transactional/inventory systems
Passion and dedication to providing consistent and unparalleled customer service
Strong analytical and demonstrated problem solving skills. Proven ability to identify trends, develop strategies, and implement solutions while recognizing the potential impact on our store teams and customers
Comfortable working in ambiguous, high-pressure, fast-paced situations, flexible with changing direction and prioritization, and proficient at managing multiple projects concurrently
Develop relationships quickly. Well respected, trusted partner that is someone others want to work with. Perform well in a team environment
Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and builds partnership. Takes own ideas or the ideas of others and strategizes, plans, and executes successfully
Organized, possesses great attention to detail, and exceptional time management and project management skills. Must act independently and be self-motivated to prioritize, manage projects and meet deadlines
Self-aware and reflective in both productivity and performance. Leads self-improvement conversations regularly
Fluent in English, additional language skills are a plus
Periodic travel required

109

Store Operations Intern Resume Examples & Samples

Assist with analyzing of store dashboard and key metrics by location (sales/payroll plans & business trends)
Analyze profit and loss statements; challenge expenses and processes
Track invoices and ensure proper payment flow with accounting
Manage executive schedule
Assist with inventory preparation and reconciliation
Additional duties and projects will be assigned, as necessary
Ability to multi-task and show flexibility due to change in business demands
Ability to take initiative and work independently, at times

110

Store Operations Summer Intern Resume Examples & Samples

Assist with asset moves from two aging systems to new communication tools to support
Works with Retail Communication Specialists, Retail Operators, and the Manager of Store Communications Operations to update content within the communication systems
Document procedures related to the communication systems and assist the Manager of Store Communications Operations and the Director of Store Operations with the rollout that system
Assist with daily functions of the larger Store Operations Department, as needed

111

Converse Store Operations Director Resume Examples & Samples

Develop Store Operations strategy to drive operational excellence and premium experiences in Converse stores
Partner with field and cross functional leadership to identify opportunities to evolve and elevate current tools and programs. Identify and measure the execution of established best practices to drive consistent operational excellence in stores
Identify and leverage key operational metrics that drive revenue, probability and a premium consumer experience. Report results to key stakeholders and influence action plans that drive improvement
Lead a Store Communications function to ensure the right information reaches stores at the right time. Lead the budget, planning and execution of the annual Store Manager Conference
Lead the Labor Optimization function to drive effective payroll budgets, forecasts and reporting to optimize labor and drive efficient use of resources in stores. Ongoing management of payroll budget
Lead the cross functional store opening and remodel process to drive alignment across teams and the successful execution of projects on time
Partner with Nike Loss Prevention to implement and maintain programs and platforms that create safe and profitable stores, protecting people, profit and brand
Partner with Technology to monitor, identify and solve issues related to store platforms and systems. Collaborate on the strategic approach to assess and determine existing and emerging technologies that can enhance and positively impact the growth of retail
Lead, coach, drive and inspire a high performing team
Bachelor’s degree in Business, Strategy or related field
At least 8 years of Retail Operations experience. Experience in the following areas: Loss Prevention, Labor/Wage Management, Store Communications, Store Policy and Procedures, Retail Systems (POS, Mobile Technology)
Proven leadership to drive results through others and the ability to network, leverage internal and external resources
Strong presentation capabilities with excellent written and verbal communication skills
Ability to travel up to 20% of time

112

Central Store Operations Analyst Resume Examples & Samples

Create and analyze daily/weekly/monthly productivity and financial reports efficiently
Assist with developing Support budgets
Understand and articulate store operations processes: the receipt, placement, pricing and signing of merchandise
Ability to analyze the results of those processes and ensure that they are performed to the standard desired productivity metric
Seek partnership within the central organization, region, district and store level to ensure understanding of processes, suggest improvements to existing practices, and execute effectively
Develop communication directives as well as training best practices by role and responsibility to support stores nationally; update documents regularly as needed
Assist with direct to store process, including research and follow up on receipts not booked
Set up new stores and new departments in DPTLOC to assign workload credit for incoming receipt units
Order Supplies for the group and oversee maintenance of office equipment
Prepare statistical analyses and ad hoc reporting as requested
Strong analytical, problem solving, decision making, and follow up skills
Use of critical thinking skills in decision making
Self-starter with the ability to multi-task and consistently meet deadlines
Ability to think through all facets of an issue and generate a solution. Demonstrated self-starter that can quickly assess situations with logic and reasoning skills
Advanced computer skills needed, including proficiency in Microsoft Word, Excel, Access and Power Point

113

Store Operations Coordinator Resume Examples & Samples

On a weekly basis, assists Store Operations team in the daily operations to maintain communications between the corporate office departments, regional/district managers and stores; type as needed; handle correspondence
Maintain regional/district manager weekly travel schedules
Compiles data from various sources and systems, create and distribute reports
Reviews and processes mail as needed, ensures all invoices/expense reports are processed properly, expedite approval process, forwards to accounts payable dept. for payment; handle vendor/customer calls and resolve problems
Maintains mail book for each quarter on a timely and accurate basis
Provides support with on-site/off-site meetings (approx. 10/yr) including typing revisions and assembling meeting manuals and information, coordinating meeting agendas, travel schedules and ground transportation for attendees, facility set up and greeting attendees
High school education or equivalent with some college preferred
Strong computer skills specifically in Excel, Power Point, Word and Outlook, are required for success
Must possess ability to manage multiple priorities at one time with strong organizational skills and multi-tasking capability

114

Senior Director, Store Operations Resume Examples & Samples

Develop key business partnerships with members in corporate office to support business growth and initiatives (Human Resources, Operations, Finance, Merchandising, etc.)
Develop, communicate and execute field business strategy and translate division and company strategies into clear objectives
Responsible for optimal productivity and driving profit in stores
Create, monitor and achieve store sales and profit goals. Develop strategies to align budget costs for controllable expenses
Participate in annual budget process; Influence and manage budgets on an annual, quarterly, monthly and weekly basis
Direct expense and maintenance budget for Stores/Operations
Develop stores growth strategy
Drive Regional Directors and manage Operations team to ensure strategic alignment and effectiveness
Lead and drive ongoing Stores and Store Operations cross-divisional succession planning
Manage compensation strategy in conjunction with Human Resources, Finance, and Head of Stores
Collaborate with Regional Directors to enhance engagement and motivation of field employees
Partner with Learning & Development to ensure key learning strategies are in place to support Customer Experience, key performance tools and core program evolution
Closely monitor and support service and selling standards & programs
Understand, translate and integrate the needs of the consumer in an effective manner
Elevate the customer needs while understanding the complexities of the business model
Provide feedback and direction to corporate/field business partners on the effectiveness of merchandising and marketing strategies
Identify market opportunities and implement merchandising strategies in conjunction with field and corporate business partners, includes strategies to address unique seasonality or geography
Drive schedule optimization and WFM strategies for RLS to drive efficient use of payroll that supports sales growth
Drive Buy Online / Ship from Store processes and Omni channel strategies
Manage direct reports to deliver global uniform execution and strategy
Adapts easily to changing situations and demonstrates flexibility in juggling priorities

115

Store Operations Intern Resume Examples & Samples

Planning/Organization – Ability to proactively plan, organize and coordinate efforts of others to deliver key components of multiple projects in a fast-paced environment
Effective communication – Ability to communicate effectively both in-person and via phone/email to smoothly facilitate change in customer-facing areas of the business
Relationship building – Ability to partner with other internal departments, external vendors and field employees to accomplish objectives on time. Customer-driven, team player committed to developing and maintaining strong partnerships and relationships with all levels of the Company
Analytical – Ability to “data mine”, identify opportunities, develop actionable solutions and execute required plans. Ability to set objectives for processes and determine if completed
Technical – Proficiency in Microsoft Office (mainly Excel) with aptitude and desire to learn internal data warehouses and analytical tools

116

Manager, Store Operations Resume Examples & Samples

Coordinate, write, edit and distribute business relevant communications to stores and field management utilizing the appropriate vehicle- E-mail, newsletter, etc
Coordinate and edit information for weekly store communication boxes. Manage weekly box process to stores
Create and publish newsletter for field
Continually evaluate communications process in order to streamline information and develop effective, efficient formats
Develop and implement in-store communications strategy. Complete special projects as assigned
3-5 years retail experience preferred
Ability to consistently implement several projects simultaneously in a fast paced environment
Ability to develop effective and productive working relationships with business partners
Strong PC/Mac skills including Word, Excel, Page Maker and Access

117

App Store Operations Resume Examples & Samples

Excellent technical skills. Previous iOS or Mac development experience a plus
Polished written, verbal and presentation skills. Multi-lingual is a plus
Exceptional listening skills
Experienced with cross-functional projects and communication. Assertive
Self-starting, self-directed and self-sufficient
Detail-oriented, organized, meticulous approach to work
Ability to perform under pressure and tight deadlines
Willingness to learn and adapt quickly
Analytic insights and and ability to measure effectiveness
Effective at issue detection and creative in identifying solutions
Product or project management experience a plus
Able to multi-task and juggle competing priorities effectively

118

Store Operations Senior Analyst Resume Examples & Samples

Drafts, distributes, tracks, analyzes, reports, and completes the approval process of all company field level contests, ad hoc START tasks (field) and START surveys
Manages episodic field alignments in all systems that impact business disciplines (financial reporting, merchandising, human resources, and store operations). Manages all field management employment changes
Represents store operations cross-functionally with other departments (ex.: merchants) regarding field communications and initiatives
Develops and maintains systems, databases and processes including START, DG Visit, and Single Sign-On for store operations
Manages SharePoint store operations and field management web pages

119

Manager, Store Operations Resume Examples & Samples

Manage processes including operational performance, issue identification, issues communication and issue resolution
Collaborate with internal and external resources to manage onboarding of stores including new store builds, re-locations and closures. Manager must partner with Real Estate SMEs to develop and approve store test fits to meet client requirements, and assist internal and external Procurement teams to order and install necessary fixtures, power and networking connectivity
Serves as SME for store-level inventory processes including, but not limited to inventory receiving, returns, cycle counts and adjustments
Point person for Master Store List, keeping detailed records on store changes and management hierarchy, and accurately communicating changes to field management, SCM planning, reporting and analytics, and finance teams
Designs and develops requirements and fulfillment processes for in-store supplies such as shipping supplies, office supplies, loaner inventory, and triage tools
Point person for quick response on inquiries regarding usage and process improvements for in-store supplies and inventory management
Propose and implement modifications, solutions or enhancements based on performance analysis and provide insight into tradeoffs with creativity and solid business judgment
Collaborates with other Supply Chain resources regarding process definition. Secures input from supply chain and quality team members, operations leadership and support functions on inventory and quality processes, administration and issue resolution
Designs and implements measurement techniques to identify adherence to performance metrics, inventory & quality processes and programs. Establishes effective data analysis to identify trends and opportunities to improve processes, education, etc
Leads inventory & quality projects, including system enhancements and/or changes, new or revisions to existing programs and/or processes. Supports user acceptance testing and training implementation of new systems and /or programs
Bachelor's Degree with 2-3 years of experience in a related field such as product or management, vendor management, or operations
Wireless experience is preferred
Ability to read, write, analyze and interpret complex instructions, correspondence, legal documents, financial reports and/or technical documents
Ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications
Experience using Microsoft Office Suite products such as Excel, Access and Power Point
Must have advanced Excel skills including statistical formulas and graphing
Experience using statistical software a plus
Lean Six Sigma experience is a plus
Ability to interpret complex numbers, financial data, and reports
Apply mathematical concepts to create reports and financial records and present them effectively
Must be available to work during core business hours, typically Monday through Friday, daytime and be available any time as needed to support business operations and ensure deliverables are met

120

Store Operations Specialist, Execution Resume Examples & Samples

Work in conjunction with Store Operations Sr. Manager to build partnerships with Corporate Technology, Planning & Allocation, Corporate Procurement, Finance and Merchants Teams, internal customers and field leaders
Oversee all aspects of Catherines payroll management including reporting, tool development, underperforming store oversight and Brand Guide hour allocation
Analyze existing policies and processes, develop and coordinate system , supplies & inventory management updates to offer operational improvements and cost reductions
Translate business goals, objectives, and marketing programs into systemic & process opportunities
Communicate all Physical Inventory Information and Schedules to the Plus Segment Field Team
Communicate all Supply ordering dates and communication to the Plus Segment Field Team –(specific to supply assignment)
Manage the overall process as it relates to Inventory Management tasks for the Plus Segment: Transfers, RTVs, MOS, and Retickets including process review, accuracy, communication and P&P SOP updates
Serve as a liaison between Inventory Control and Field on Transfers, Retickets, and Physical Inventory Processes for the Plus Segment
Drive development process and provides business requirements
Active involvement in the development and implementation of Catherines projects and rollout enhancements to chain
Consistently communicate process changes to the Plus Segment Field
Provides administrative support on all Store Operational projects as assigned
1-3 years stores / retail experience. Prior focus & knowledge of corporate store operations preferred
Bachelor’s Degree in Business or related field preferred
Understanding of host systems & information cycles
Knowledge of POS hardware
Proficiency in Microsoft Word, Excel, Powerpoint and Outlook
Understanding of host systems and information cycles
Be detail oriented with excellent follow up skills
Demonstrates a proactive approach to problems
Detail orientation with the ability to multi-task
Ability to anticipate customer needs

121

Store Operations Service Specialist Resume Examples & Samples

Providing leadership, direction and relevant insights to our clients and teams that will support the development of brand experiences across all touch points
Working with cross-functional teams (Call Center, E-comm., merchants etc.) to craft compelling narratives for how our stores can use all channels to transform their business
Plan interactive workshops/meetings for cross-functional teams on the service
Supports a challenging and engaging Service Model for field Associates that promotes a team selling culture across all channels
Creates & maintains engaging tools and contests that support the Service Model for field Associates that promotes a team selling culture across all channels (including tests)
Incorporate product information and tools into current Service Model
Maintain relationship with Learning partners to apply adult learning theories and creativity to develop and implement tools that will successfully educate field Associates on subject matter
Continue credit relationship and how it impacts the Service Model
Work with all partners to clearly understand audience and content needs to provide SME content in the construction of learning tools
Work with other Store Operations partners to deliver all necessary support to elevated Omni channel Service Model and related programs
Develop and maintain a collateral routing process to ensure alignment with cross functional partners on training content
Develop training materials that include multiple delivery channels, including but not limited to video, print materials, experiential and instructor led
Identify learning program needs through feedback, emerging trends, past best practices and market research
Assist with instruction of learning/training programs at Brand Conference or Field Cascade Meetings
Minimum of 5-7 years stores/retail experience with an emphasis on training/Client engagement
BA in business, education or other related field preferred
Experience in leading and participation in cross functional teams
Excellent verbal and written communication skills, effective time management and organizational skills
Advanced proficiency with MS Outlook, Excel, Word and PowerPoint, InDesign, Illustrator
Prior facilitation experience for groups of varying sizes
Demonstrates the ability to identify issues/opportunities and problem solve
Experience in handling multiple, complex projects within tight timelines
Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits

122

SVP / VP Store Operations Resume Examples & Samples

Ensure brand-specific needs are accounted for in cross-brand initiatives, especially around information technology
Ensure development and coordination of policies and procedures across brand and company groups
Drive innovation and lead cross-functional talent to achieve results
Successful experience directing a team in an operational or logistics capacity
Proven record of driving successful execution of initiatives and standards
Strong analytical skills; ability to synthesize data/trends into opportunities to take action
Comfort with ambiguity and guiding teams through change and taking risks

123

Store Operations Associate Resume Examples & Samples

Plans and orders products for resale based on seasonal demand and forecasted budgets
Meets with vendors and associates and attends trade shows and conferences
Supervises staff and provides training as needed
Answers product related and general inquiries

124

Senior Director Store Operations Resume Examples & Samples

10+ years of workforce management and planning experience in a retail environment
Demonstrated track record of successful and effective planning, design, testing and deployment of store processes and technology
Experience leading and implementing workforce strategies and staffing models that enable the business to meet financial, customer and employee needs
Experienced leader with a track record of solving complex problems to drive operational excellence
Strong mathematical, analytical and organization skills
Excellent interpersonal, written and verbal communication skills, with the ability to effectively build and manage relationships with individuals at all levels across the organization
Ability to implement new initiatives and drive change management by developing strong cross functional partnerships in a fast-paced changing environment
Analytical with strong problem-solving abilities and creative resolution skills
Ability to prioritize workload and meet multiple deadlines
Engaged in and stays abreast to evolving process improvement and workforce management trends in the retail industry
Provide strategic business leadership and guide roadmap of retail workforce management (WFM), in-store technology, and process improvement solutions
Lead team through the development of store labor standards, including minimum staffing requirements, time and motion studies, and identification of fixed and variable labor components
Collaborate cross functionally to analyze, capture and communicate key sales, profitability and operational excellence reporting that drives actionable and timely insights
Drive labor forecasting capability and long term strategy to effectively execute store wage plans
Provide leadership and participate in the process for creating annual, monthly, weekly, and daily payroll budgets and forecasts
Evaluate Academy’s existing store processes and procedures and identify best practices, opportunities for improvement and areas of risk
Prioritize development of best practices and opportunities identified by team that will enhance customer experience in-store through staffing, technology and process improvements
Prioritize the development of best practices based on the expected impact on customer service, efficiency and risk mitigation
Codify best practices to ensure that processes are communicated in a consistent and actionable form for Academy’s store team members
Continuously garner feedback from store team members based on existing systems and procedures and potential improvements
Partner with IT in the development of new and existing systems to align best practices with systemic solutions
Develop a thorough understanding of Academy policies, procedures and safety rules
Responsibilities may change; team members may be required to perform other tasks as assigned

125

Store Operations Analyst Resume Examples & Samples

Own store labor and workload for all Children’s Place locations and partner with cross-functional partners to ensure that assigned workload is executed
Partner with Finance in payroll budgeting and own store payroll hours allocation
Act as the functional expert in store scheduling and payroll process for stores
Support filed leadership in payroll and scheduling activates
Create, validate, and maintain all Children’s Place time standards
Utilize various methods to effectively plan project scope, create processes, and manage timelines accordingly
Suggest, create, and test new processes in response to current business needs and partner in creating standard operating procedures
Drive improvements through building business requirements, developing solutions, and implementing initiatives
Utilize multiple methods to facilitate and take part in knowledge sharing processes with company associates throughout the organization
Responsible for developing, leading and managing a detailed project plan and working with functional experts to execute on the plans
Track project performance and manages the timely completion and attainment of project deliverables
Supports key operational systems with the ability to data mine systems for operational opportunities
Supports a culture of continuous improvement
3-5 years of experience in retail
Retail store and/or FP&A experience a plus
Strong verbal and written communication skills across all levels of the business
Ability to map out store processes and drive efficiencies
Expert in Excel, Word, Power Point, Access, and SharePoint

126

Coordinator, Store Operations Resume Examples & Samples

The Store Ops Coordinator acts as a liaison between the field and corporate partners, facilitating solutions to a varied list of issues and questions
Telephone and email correspondence with stores will make up a large portion of the work in this role
Additional responsibilities include, but are not limited to, managing and prioritizing the flow of emails to the Store Communications inbox, managing store use of vendor websites such as music and business cards, and partnering with the Procurement team on store supplies
Resolving store needs within predetermined guidelines, based on severity of issues
Maintain Field Planning Calendar and other store tools (Task Management, Our Stores section of The Thread, etc.) to provide an up to date and accurate tool to the field
Providing administrative and light technical support around the store section of company intranet
The candidate should be able to identify priorities and react accordingly. A genuine love of problem solving to support people along with a strong sense of urgency and attention to detail will go a long way toward success
Candidate must be adaptable and willing to learn new things; we’re looking for someone with the ability to develop unusual solutions to the usual problems
Associate or Bachelor’s degree in Fashion Merchandising or equivalent business/marketing degree
Must have at least 1 semester up to 1 year of retail store or corporate experience, including internship(s)
Comfortable managing a variety of projects and priorities
Strong collaboration, organizational and problem solving skills
Proficiency in Microsoft Office, experience with Excel and Sharepoint preferred

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