Store Operations Job Description
Store operations
provides a thorough orientation and training to new Operations staff, including reviewing company benefits and policies, computer issues, health, safety and building policies, administrative processes and procedures and job expectations.
Store Operations Duties & Responsibilities
To write an effective store operations job description, begin by listing detailed duties, responsibilities and expectations. We have included store operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Work with business partners to ensure documentation is comprehensive and thorough, taking various viewpoints into account
Manage inbound communication from the field and Multi-Managers via the Gatekeeper inbox by fielding questions and partnering with business partners to bring any questions / issues to resolution
Analyzes results and provides recommendations on action items that will impact the business on a consistent basis
Home Office Gatekeeper for operational and product tasks – balance workload with business needs to maximize productivity
Oversee & facilitate store repair process
Communicate updates, status, & action items to Retail Field related to construction
Coordinate initial inventory delivery with store opening schedules to ensure proper timing of shipment in association with Mall/Landlord/Municipal guidelines
Primary liaison between Store Design and Field with regard to renovations, storage, moves
Provide 24/After Hours and emergency support to field
Partner on testing and documentation for all system enhancements / implementations, both on traditional POS and Mobile POS
Store Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Store Operations
List any licenses or certifications required by the position: EA, PTIN, ITIL, WHIMIS, PMP, LEAN, ASE
Education for Store Operations
Typically a job would require a certain level of education.
Employers hiring for the store operations job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Marketing, Communication, Computer, Business, Associates, Leadership, Management, Business/Marketing, Retail Management, Business/Administration
Skills for Store Operations
Desired skills for store operations include:
Computer functions
Inventory software
Order processing systems
Market and competition and an orientation to profitability and established targets
Computer functions and math
Business
Administration and Security procedures
Company Environmental
Health & Safety
Academy products
Desired experience for store operations includes:
Passion to challenge and proactively identify new ways of working and driving increased levels of quality, efficiency, satisfaction
3 years of experience as an active service manager – building support organization, SLA standards, managing 3rd party vendors for support
ITIL Service Management – minimum certificate of foundation level
Knowledge of ADA and IBC codes
Drafting required, ability to balance drafting while project managing
Proficiency in AutoCAD, Adobe suite, and Microsoft office suite
Store Operations Examples
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Store Operations Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of store operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for store operations
- Understand key business metrics and drivers and partner with Field Leadership and Human Resources as necessary to provide training including tools and documents
- Coordinate the pilot process timeline and communication process for all system enhancements / implementations
- Follow up with stores regarding new and updated processes / applications to gain an understanding of how the change is being received and the success rate
- A broad knowledge of Store Operations and Retail Field goals and responsibilities with 2 – 3 years of experience
- Proficient with Word, Excel, PowerPoint, POS and Mobile POS systems
- Highly organized with the ability to prioritize and manage multiple tasks in a dynamic, fast paced environment
- Superior follow through, organization, attention to detail and customer service oriented
- The ability to be comfortable working with many levels of Field and Corporate Management
- Manage daily communication via email and the store intranet
- Responsible for the Weekly Merchandise update for Outlet and the weekly pricing updates partnering with RMP
Qualifications for store operations
- Responsible for the Monthly newsletter partnering with Field Leadership and corporate departments (Customer Experience, Retail Finance)
- Responsible for the maintenance of store intranet files, ensuring they are organized and up to date
- Coordinate execution of the field transmittal process, including the managing of the transmittal coordinator (mailroom associate)
- Manage daily communication via email and the store intranet for Quebec
- Manage the store survey process
- Manage the distribution and partner in the updating of all policy and procedure related materials to the field and corporate
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Store Operations Job Description
Job Description Example
Our growing company is looking for a store operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for store operations
- Manage the rolling calendar & Store Operations Calendar
- Manage field distribution lists for corporate & MMs, store address list and contact list for the field
- Partner in the field contest, awards & incentives processes, including execution, reporting & tracking
- Manage employee gift programs (SMC, holiday)
- Manage in-store Tour Guide program including barcode set up, creation & distribution of materials
- Assist with or manage administrative needs and / or special projects for the team on an as needed basis
- Proficient with Word, Excel, PowerPoint and Photoshop
- Manage daily calendar for Exec
- Book all travel for Exec
- Administrative support for Store Operations Team
Qualifications for store operations
- Work on projects that support the needs of the customer, stores, home office teams, and shared services teams
- Manage day-to-day operational aspects of these projects
- Manage bi-weekly Mailpack and supply requests to stores
- Manage Home Office to store visits and calendar
- Support Store Operations Coordinator with supply requests relating to new store openings
- Flexibility and positive reaction to change
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Store Operations Job Description
Job Description Example
Our company is growing rapidly and is hiring for a store operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for store operations
- Serve as project leader on cross-functional teams to support ongoing company initiatives
- Write, edit, and maintain Integrated Store Operations (ISO) content & other online reference material
- Capture project scope, goals, and deliverables in collaboration with stakeholders
- Track and report on project status to stakeholders
- Review store procedures and communications to ensure compliance with ISO
- Participate in the Store Communications & Operations and Store Systems User Groups
- Act as a liaison, visiting stores to measure the success of these plans and recommend changes to respond to opportunities for improvement
- Use a variety of communications vehicles to share information and identify the best way to send information, ensuring understanding and appropriate responses from the field
- Preparation of employee and store productivity, compensation and commissions analysis other store operational reports
- Variance analysis of store expenses vs
Qualifications for store operations
- Collaborative team player working well with store lines, retail management and cross functional departments (Finance, Loss prevention, Human Resources, ) teams
- Experience with project management preferred, including a solid understanding of project management techniques, tools, and software
- Ability to learn quickly when facing new problems, open to change, and enjoy the challenge of unfamiliar tasks
- Ability to learn technical things quickly
- Knowledge of the Tailored Brands in store and back office systems a plus (JAVA Pos, Oracle, Putty, PeopleSoft, SCA, Empower)
- Must demonstrate a commitment to adidas Group values
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Store Operations Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of store operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for store operations
- Working with the Operations and Communication departments, interns will be exposed to strategy related to all elements of the retail business including merchandising, loss prevention, system rollout and sales motivation
- Provides tools and information to drive compliance and leadership with Upper Field management and store teams which assist in operating an efficient business and protects the company against legal action
- Manages business relationships with multiple supply vendors
- Provides general operational support to retail stores, field leadership, and corporate business units
- Review and reporting of key store metrics (sales, traffic, conversion)
- Maintain a close working knowledge of current store systems and operational controls
- Follow up and report on store compliance
- Translate store challenges into Shared Service priorities
- Ensure that reference documentation and resources are updated regularly and aligned with current process
- Partner with Store Communication Coordinator to message operational priorities and updates
Qualifications for store operations
- Travel days consists of 4 days on-site for new store construction & renovation, ability to organize 10 hour days at turnover/renovation/overnight relocations
- Must have very good knowledge of databases, and be fluent in writing SQL queries
- Proficiency in POS system and Microsoft Office suite (including Excel, Word, PowerPoint)
- Must be able to multi-task/problem solve and possess strong project management skills
- Ability to work independently and prioritize tasks contribute to the overall store operations team
- Ability to prioritize and manage multiple tasks in a fast paced, dynamic environment
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Store Operations Job Description
Job Description Example
Our company is growing rapidly and is looking for a store operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for store operations
- Act as a point of contact for general operational support including troubleshooting, answering questions, researching issues, clarifying policies and system operations
- Ad hoc project work as relevant
- Responsible for all RTB operations for approximately 175 Oakley retail stores
- Creates, implements, and maintains Store Policy & Operating Procedure manuals
- Manages merchandise movements to/from stores and works with key partners to establish and communicate movement calendars
- Owns Operations technology and store systems platforms, deployments, integrations
- Develops and maintains inventory control and loss prevention best practices
- Coordinates scheduling and posting of store physical inventory counts and communicates results to senior management and key stakeholders
- Partners with key stakeholders to develop and maintain POS Master Data information for stores
- Manages and/or assists with third party vendor relationships to create, develop, and maintain products, pricing, and distribution of operating supplies for stores and back office teams
Qualifications for store operations
- Experience in fashion retailer preferably with both primary retail channel and outlet operations
- Prior retail field or customer service experience preferred
- Ability to travel 20% of their time
- Proven ability to prioritize and work in a fast paced environment
- Strong organizational skills, self-motivated and acts with a sense of urgency
- Some Anthropologie store experience