Retail Operations Resume Samples

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B Emard

Baby

Emard

70194 Adela Mission

Detroit

+1 (555) 284 0271

70194 Adela Mission

Detroit

Phone

p +1 (555) 284 0271

Experience Experience

Houston, TX

Retail Operations Analyst

Houston, TX

Beahan-Kuvalis

Houston, TX

Retail Operations Analyst

Maintaining constant feedback with stores managing care ensuring the continuous improvement of area
Aid in forecasting selling and operating expenses for customer operations and/or shared services
Updating the Corporate and Customer Care policies when requested, submitting for necessary reviews/approvals and redistributing when necessary
Facilitates NSF MS Database training sessions, manages enrollment and develops and maintain training manuals
Develop and document training material for cross training within the team
Documentation of timekeeping processes to assist with training / process reviews for employees, management and executives within the Retail teams
Compiling and prepared financial performance reports and communicating results to business owners

Houston, TX

Retail Operations Supervisor

Houston, TX

Fisher Inc

Houston, TX

Retail Operations Supervisor

Assist Store Management in overseeing all payments received in excess of $25mm annually
Share input with Sr. Management in developing the merchandise strategy of retail location
Operations Supervisor will work with Store Manager for the collection and processing of payment services
Provide feedback and suggestions regarding employee training and development
Report the status of daily work issues to the Sales Supervisor and/or Store Manager
Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
Monitoring customer interactions and coaching for improvement

present

Boston, MA

Retail Operations Specialist

Boston, MA

Glover, Casper and Larkin

present

Boston, MA

Retail Operations Specialist

present

Track and maintain log of the missing IRA & Health Savings documents on excel worksheet and e-mail the worksheet on weekly basis to Banking Center Managers
Provide project management support for a variety of areas such as sales incentive plans, IT, Loss Prevention and service programs
Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business
Indirectly manages, motivates and trains members of the team to achieve maximum performance
Effectively communicates between the Area Manager for the team and direct manager ensuring all direction given is consistent
Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology and administration)
Provide analysis in support of driving key performance indicators to drive revenue

Education Education

Bachelor’s Degree in Business Administration

University of Virginia

Bachelor’s Degree in Business Administration

Skills Skills

Demonstrates the ability to learn rapidly and adapt quickly to new processes and technology
Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
Strong desire and ability to serve customers and solve problems
Detail oriented with the ability to manage multiple tasks simultaneously
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Strong interpersonal skills- ability to build partnerships
Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results

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International Retail Operations Consulting Manager Resume Examples & Samples

Communicating and reporting project status to C-level executives including budget, risks, issues, etc
Communication Management – understanding of change management methods to ensure successful implementation of process changes; maintaining strong two-way communications and relationships between WMP and its clients
5 -10 years of engineering and/or process improvement experience in retail store operations and/or distribution, Supply Chain, or Logistics
Ability to speak Mandarin Chinese required
Project management and experience leading complex projects and large project teams, change management initiatives, and be able to create implementation and migration plans as well as contingency plans
Strong background in Excel, Access and project management tools
Must be able to travel 80%+ including international travel

Retail Operations Consulting Manager Resume Examples & Samples

Mentoring and managing teams of younger consultants to be able to keep projects on time as well as technical QA of work done by the team. Identify strengths and issues and drive and develop better behavior to create strong consultants
Quickly respond to client requests for immediate issues while also being able to drive projects to completion
Understanding business needs and requirements and help turn those goals into concrete projects and detailed proposals
Project Planning – determining scope, tasks, timelines, resources and identifying issues & risks
Process Development – developing and improving business processes using Industrial Engineering methodologies
Project Documentation – authoring or quality control of project documents; business cases, project setup, updates, final reports
Bachelor’s degree in Industrial Engineering, related engineering or business discipline; MBA or PMP are assets
Proficient skills and experience within industrial engineering projects in retail, distribution and or Supply Chain. For example, implementation of Engineered Labor Standards, workflow analysis, process improvements and implementations, and productivity improvements initiatives
Strong analytical, problem solving, and quality experience
Have basic understanding of financial practices to be able to create a budget as well as work with company’s finance departments on vendor negotiations, capitalizing costs, etc

Retail Operations Consulting Senior Manager Resume Examples & Samples

Mentoring and managing teams of consultants to be able to keep projects on time as well as technical QA of work done by the team. Identify strengths and issues and drive and develop better behavior to create strong consultants
Business Development: Initiate and lead business development meetings with prospective clients; understand investment needs and requirements and help turn those goals into concrete engagements and detailed proposals; create work plans, pricing estimates, and risk assessments for prospects; attend networking events and actively build a professional network and affiliate network in the local community
Opportunity Assessment – identifying and quantifying value-added process improvement opportunities
Project Management – executing on time, within budget & scope, and to customer’s satisfaction
10+ years of engineering and/or process improvement experience in retail store operations and/or distribution, Supply Chain, or Logistics
Experience with work measurement, time studies, cost-benefit analysis and process re-engineering
Experience working in a collaborative team environment on large initiatives
Excellent interpersonal, written and oral communications skills as well as customer relations experience
Ability to report budget and finances

Retail Operations Simulation Senior Consultant Resume Examples & Samples

Developing strategies to model process impacts within a simulation tool
Assisting in business development by creating work-plans, pricing estimates, and risk assessments for prospects
Technology Evaluation – assessing process impacts resulting from technological changes to business systems; identifying and evaluating technologies to enable and automate processes
5 -10 years of engineering and/or process improvement experience in retail store operations with specific skillset and application with simulation software tools. Arena experience preferred
Leadership skills to manage and drive concurrent small to large projects
Proficient skills and experience within process improvement or staff optimization projects in retail, . For example, implementation of Engineered Labor Standards, workflow analysis, process improvements and implementations, and productivity improvements initiatives
Experience developing work-plans, project scopes, pricing estimates, and presentations to be able to assist in selling work to clients
Must be able to travel 80%+

Spring Retail Operations & Marketing Intern Resume Examples & Samples

Marketing Major/focus preferred
Creative individual with a propensity for being detail oriented and conscientious-- analytical skills are a plus
Advanced computer skills- individual must be proficient in the Microsoft Office Suite, especially Excel and Power Point
Enthusiastic, positive attitude and willing to learn and improve
In Design experience, retail experience a plus
You must currently be enrolled in school and eligible to receive course credit for internship

Director of Retail Operations Resume Examples & Samples

Leads the strategic plan for business processes related to in-store implementation and execution across all store concepts
Strategic leader between the field organization and the retail back office. Ensures all corporate departments have knowledge of and understand Store Operations processes and policies related to interfacing with the field organization
Identifies, plans and executes areas for improvement to ensure the corporate office understands key field priorities and need for change
Support TM Retail strategic priorities by creating awareness of the priorities and ensuring the corporate and field teams have flawless execution of key initiatives
Engages in strategic conversations with retail cross-functional departments (HR, IT, Finance, Loss Prevention, etc.) to ensure their department initiatives are aligned with business objectives
Builds and leads the team responsible for all in-store initiatives (including, but not limited to merchandising, local marketing, planning and budgeting, workload management, logistics, back office, IT, Human Resources, etc.)
Leads the strategic direction for the new store opening, internal communications, facilities, and industrial engineering teams
Supports the field organization/HR/Finance in budgeting, controlling, and forecasting related to field labor and organizational models
Responsible for managing the relationships with Global Retail CoE IT and Global IT for TaylorMade Golf Retail to ensure the retail business needs are met through troubleshooting
Plan and lead the team to ensure all positions in the division are staffed with exceptional leaders; building a successful succession planning program and talent organization
Define and recommend business building initiatives by benchmarking, evaluating, testing and recommending industry best practices
Must possess strong leadership, management, and coaching skills, and the ability to capitalize on and apply these skills, resulting in the growth and development of employees at all levels of the organization
Ability to make effective and persuasive speeches and presentations on potentially controversial or complex topics to employees and top management
Ability to conduct and analyze research related to consumers, industries, markets, customers and competitors specific to golf, golf retail and general retail
Ability to effectively present information to senior management and large groups
Ability to travel domestically and internationally with limited notice (occasionally in less than 24 hours)
Ability to manage projects effectively, including ability to identify, define, measure, analyze, innovate, improve and control problems that are without clear precedent
Ability to understand and manage brand marketing concepts
Demonstrated ability to deliver exceptional results and complete multiple tasks simultaneously
Ability to make effective and persuasive speeches and presentations on potentially controversial or complex topics to top management, employees, public groups, and in unique circumstances boards of directors
Minimum 5-7 years with a national consumer goods company, preferably in apparel, fashion, footwear or fast moving specialty retailer that has full price and off-price businesses
Minimum 5-7 years cross-functional management experience
Minimum 5-7 years managing a team
Minimum 5 years working in a store environment

Head of Retail Operations, Upuk Resume Examples & Samples

Manage VMI team to deliver on time stock and pre-pack deliveries, target availability and timely returns uplifts ensuring optimal stock in channel
Work to identify and deliver improved systems and category management solutions
Work with Cinram to ensure all activity is briefed and delivered as planned and on time
Establish and monitor regular process to accurately record stock levels at store level and recognise shrinkage
Work with retail team to ensure all activity is tracked and delivered to critical path
Work to refine POS and pre-pack processes
An expert in Entertainment Retail Operations
Experienced Manager
Entertainment experience with a major distributor
High level of general Mathematics and written English
Strong communication and influencing skills – ability to listen and tailor plans to customers’ needs
Ability to work to deadlines in a dynamic market
Proven ability to work across functions and influence colleagues
VMI systems knowledge
Category Management systems knowledge

Retail Operations Intern, Ny-spring Resume Examples & Samples

Support ongoing operational functions for stores
Prioritize store needs
Retail Store experience a must
Store PC skills with a focus on Microsoft Office Suite

Retail Operations Executive Resume Examples & Samples

Tertiary Education
Minimum of 5 to 7 years of distribution retail management experience in the fashion/services industry
Proven excellent client relationship management skills
Proven experience in budgeting and forecasting
Passionate about the luxury fashion/retail industry
Possesses a customer focus personality
Strong leadership qualities and Excellent interpersonal skills
Analytical and Precise
“Hands on” attitude to getting things done

Retail Operations Supervisor Resume Examples & Samples

Operations Supervisor will work with Store Manager for the collection and processing of payment services
Assist Store Management in overseeing all payments received in excess of $25mm annually
Achieve operational excellence on all Cash Handling Audits, Corporate Compliance Audits
Conduct a scheduled audit of all payment areas to include, but not restricted to; Cashier Batches, Register, Safe controls and cash related processes
Daily maintenance of Store Equipment Pools to ensure proper inventory management, ensure equipment orders are compliant with the needs of the business and Warehouse standards
Ensures the application of sales, quality assurance, and customer care
Work with a regional team of Operations Supervisors to ensure sharing of Best Practices
Maintain daily staff attendance records
Report the status of daily work issues to the Sales Supervisor and/or Store Manager
Monitoring customer interactions and coaching for improvement
Maintain a customer focused, retail environment
Ability to manage multiple tasks effectively
Provide a shopping experience catered to each and every customer while recommending solutions based on customers' specific needs
Assist customers in the selection and purchase of products and services as needed to assist Sales Supervisor
Work with retention personnel/Retail Sales Specialists to retain customers seeking to disconnect or downgrade services through examining the needs of the customers as they pertain to TWC products/services
Effectively process customer bill payments (location dependent) as needed to assist Sales Supervisor
Accurate data entry into billing system
Coach and mentor all RSS in achieving sales performance at or above expectations as needed to assist Sales Supervisor
Manage E3 process as needed to assist Sales Supervisor
Maintenance and delivery of all Corrective Action documents within Operations TeamsRequirements
Must possess a valid Driver's license and a safe driving history required
Minimum 5 years of experience in Retail or Communications Industry required
Must possess excellent typing skills (45 WPM). Data-entry experience and PC knowledge required (must demonstrate competency using Microsoft Word, Excel, PowerPoint, and Windows)
Must be able to maintain regular attendance and be able to work flexible evening and weekend hours. Must be available for occasional overtime

Retail Operations Specialist Resume Examples & Samples

Maintain an in-depth, working knowledge of all branch products and services as they relate to operational procedures, increased efficiencies and profitability within the banking center
Research and clear cash items entries and entries on other internal accounts
Interact with Financial Centers regarding all Retail Operations supported Operational and Risk functions
Process recurring child support payments (market specific as needed)
Perform risk based transactions on behalf of the banking center (i.e. fraud charge offs, recoveries, employee OD review, rate changes, etc.)
Perform research and coordination support for Compliance and Documentation exceptions
Process transactions as needed to perform department functions (i.e. customer adjustments, interest adjustments, interim credit, etc.)
Perform miscellaneous maintenance functions as needed (i.e. removal of names upon death, DISC IRS updates, Permanent Holds, Memo Post, etc.)
Perform Savings Bond application processing
Perform any other duties as assigned
BachelorÆs Degree or equivalent work experience
Two yearÆs minimum Retail Banking Center or Operational Research experience preferred
Knowledge of retail policies, procedures and products
Demonstrated ability to resolve operational issues
Strong PC knowledge to include Word & Excel, and a working knowledge of the internal banking center systems, such as Raft, ACE, ACE Teller, Mobius, Vector 4 & 5, Image Archive, Branch Capture. Knowledge of frontier system is a plus
Ability to handle multiple tasks and work well under pressure
Need to have flexibility in scheduling
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management

Director of Retail Operations Resume Examples & Samples

Develops and executes staff training programs
Continually updates Retail Employee Procedure Manual
Collects and approves all staff time sheets and vacation request forms
Provides ongoing training on systems procedures, product knowledge, merchandise, Membership levels and benefits, and customer service

Technical Engineer POS Retail Operations m/f Resume Examples & Samples

Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation
Be the technical expert of the application and the underlying infrastructure setup
Ensure application high availability design patterns are implemented
Identify and drive application and environmental improvements
Extensive troubleshooting skills and natural curiosity in researching issues and potential improvements
Experience with production Redhad Linux and or Windows system administration
Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
Experience with infrastructure automation tools (e.g. Puppet, CFEngine or Chef)
Profound knowledge of Web technologies (Infrastructure, CDN, …)
Knowledge of client and backend performance / load testing
Ability to stay up to date of latest technologies / best practices
Interest in learning new technologies
Excellent presentation and communication (verbal and written) skills across different levels within a global organization
Analytical mind-set and out-of-the-box thinking
Ability to multitask, work independently and meet deadlines while providing high quality of work
Strong verbal and written communication skills in English, German is a plus
College/University degree from an accredited institution with a major in Computer Science or equivalent education
Experience in developing or administering global Web applications with an expertise in high availability and performance design
Minimum of 3 years working for a high traffic, high availability solutions
Experience scaling applications and troubleshooting, isolating bottlenecks
POS application support or development background is a plus

VP Regional Clinique Latin & Retail Operations Resume Examples & Samples

Ensure Customer and Market Growth by the design and execution of Brand regional strategy. Accountable for Latin America Regional Clinique Brand team that promotes and protects global Brand identity and culture by ensuring that
Leadership role in a global business with successful management of one or more brands on a national or multi-national level
Over ten years of marketing and sales experience, preferably in the luxury/cosmetics goods industry and strong financial background
Experience driving successful retail operations including store design, launch and on-going support
Basic understanding of the region’s economic, political, social, cultural, and business landscape and issues
University level experience or equivalent, MBA preferred
Demonstrated ability to assess and develop strategies, including execution across multiple stakeholders
Proven track record in problem solving and moving teams to sound decisions and action
Ability to manages relationships with: General Managers, Finance Directors, Global Retail Channel (GRC), GIS, On-line team and Latin America Regional team members
Strong collaboration and communication skills at all levels in the organization

Retail Operations Internship Fall Resume Examples & Samples

Partner with other retail departments to gather communication needs
Research, interpret and organize data for communication to field teams
Partner with Retail Communications team to brainstorm, plan & design creative internal communication tools
Create & maintain operational materials
A minimum commitment of 4-5 full days per week is required
The internship program’s hours are 9am to 6pm, Monday through Friday
Advanced Excel & Powerpoint skills preferred
Strong communication & writing skills
Excellent organization and time management
Willing to take on various tasks at one time
Flexible and cooperative

Retail Operations Internship, NY Summer Resume Examples & Samples

Assist on all operational projects as needed
Update Policies, forms, and procedures used by the field
Assist new store opening processes and set up
Provide occasional administrative support to the Retail Operations Manager
Operations experience is a plus
Ability to multi-task and handle multiple projects and be pro-active in a fast paced environment
Ability to partner with both store teams and corporate teams to achieve a common goal

Retail Operations Supervisor Resume Examples & Samples

Maintain and track daily, weekly and monthly sales results
Ensure financial losses are minimized by maintaining internal, external and Loss Prevention compliance
Achieve job results through the coaching, counseling and discipline of associates; monitoring, planning and appraising job results (with assistance from Sr. Management)
Maintain training programs addressing Guest engagement, product knowledge, sales skills, store operations and safety issues
Ensure proper, Take 2, hiring and training, rehearsal, and proficiency training are maintained
Share input with Sr. Management in developing the merchandise strategy of retail location
Share appropriate information with company peers to build camaraderie
Knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
Must be available to work on weekends, holidays and nights as required
Proactive thinker/self-starter

Retail Operations Administrator Resume Examples & Samples

Manage uniform allowance for all boutique employees; placing bulk orders from HQ as well as individual Store allocation orders
Manage packaging orders being fulfilled for Stores and oversee orders placed for Supplies/Stationery/alteration tickets
Organize and place miscellaneous store material orders from HQ
Assist Stores with all RIS (register system) issues
Adjust and look into transfer/shipping discrepancies
Monitor MTM Receiving timing to ensure in line with HQ policy
Assist in new Store openings and trainings as well as conduct training for New General Managers and Assistant General Managers from the Office and on location
Enforce and update Policies and Procedures
Assist in organization and auditing of Year End and Mid Year inventories
Conduct on site Store Audits
Other related tasks and ad hoc projects as necessitated

Fine Jewelry Retail Operations Assistant Resume Examples & Samples

Assign/monitor workload including new receipts, RTVs and achieve Workload Completion Standard
Maintain stockroom standards,
Assist SM with Scheduling and TIA Administration; assist SM with planning and coordinating Bloomingdale's and vendor training for team members

Retail Operations Account Servicing Administrator Resume Examples & Samples

Process all customer requests for Current Account & Deposit Accounts in a timely and accurate manner including cheque lodgment's, SEPA Payments, Fixed Term Maturities and Static Data Amendments
Collate and manage daily KPI's
Provide ongoing support and assistance to team members and management
Complete User Acceptance IT system testing when required
Strong administration ability to work under pressure and to strict deadline

Retail Operations Clerk Resume Examples & Samples

Duties and Responsibilities: Maintains daily logs on sales and payroll hours. Maintains running count on hours worked from time cards, and may extend and total time cards
Prints and encodes Reports of Goods Received (RGR's) for daily deliveries. Prints and encodes Merchandise Transfers (MT's) as required
Prints and encodes Retail Price Changes (RPC's)
. Maintains control on RPC's
Logs and monitors Open Purchase Orders (OPO's) and receipts. Maintains controls on vendor appearances, frequency of orders placed, and in-stock position of applicable merchandise
Assists in placing and tracking of Special Orders. -
Assists in tracking advertised sale event merchandise. Uses ARMS and other programs to research
Assists in Competitive Pricing Surveys
Routes In-Store Processor (ISP) discrepancies to Data Processing for correction. - May operate a cash register if needed
Makes and receives telephone calls to vendors and patrons. Answers inquiries from both as well as NEXCOM. Provides input for replies to supervisor. - Handles daily processing of mail and general paperwork as required
Maintains cyclical reports, such as label maintenance reports as required
Using ARMS terminals, assigns codes for individual locations on warehoused items. Maintains the files by location. Provides periodic updates to supervisor on status of individual assortments. Researches ARMS file for UPC, SCN, SKU information as needed

Retail Operations Solutions Analyst Resume Examples & Samples

Assist with the coordination & participation of in-store/overnight shakedowns from a Sony perspective
Act as an escalation point for retail merchandising issues within the Sony Experience space
Coordinates with project teams on incremental changes to the space and reset project needs; procure & source parts needed for space resets and based on technology needs
Work with San Diego Engineering, Solutions, Best Buy, and Retail teams to develop and draft installation instructions for pad updates and resets
Create and communicate clear concise instructions of these changes for the various field teams
Develop and deploy weekly & monthly communication to both internal Sony groups & external Best Buy teams to inform and train on key changes, updates and overall strategy of the Sony Retail Experience space
Process display-related parts orders for the Sony Experience space
Develop solutions as needed from field feedback for the Sony Experience space
Work closely with the Content Manager & Solutions Head to maintain the Content Library on communication platforms
Bachelor’s degree in Business Management, Communications or related field; equivalent years of experience in lieu of education is required
3-5 years of Retail and/or Operations experience required
Experience managing budgets is required
Consumer Electronics Field Experience a plus
Skilled in managing multiple tasks/projects, prioritization and adaptability to a rapidly changing environment
Must have strong technical aptitude including the ability to learn company systems and tools, troubleshoot and own/manage complicated systems. Strong background in technology componentry
Understanding Retail display creation and development is desired
Must be highly detail oriented with strong organizational, analytical and problem solving skills
Must have the ability to synthesize large amounts of data into a cohesive framework
Excellent interpersonal and communication skills with a proven ability to interact with all levels of management
Must be extremely proficient in MS SharePoint, Excel, Outlook and Power Point
Ability to operate as a self-starter, work independently and/or collaboratively
Desire to provide excellent customer service

Retail Operations Senior Manager Resume Examples & Samples

Manage store's payroll and ensure that weekly goal, according to P&L, is met but not exceeded
Purchasing and ordering of items that are necessary to proper business functioning
Request and supply supporting documentation to corporate for purchase order

Retail Operations Account Administrator Resume Examples & Samples

Process all customer requests for Current Account & Deposit Accounts in a timely and accurate manner relating to
Cheque Lodgements
SEPA Payments
Fixed Term Maturities
Static Data Amendments
Ensure prompt response and resolution to customer queries
Participate in continuous improvement ethos by actively looking at ways to improve current processes
Ensure procedures and compliance requirements are adhered to in daily tasks undertaken
Complete ad hoc Project related tasks when required
A relevant qualification, preferably QFA qualified
Payments Processing
Cheque Processing
Account Reconciliation
Account Servicing
Good interpersonal skills and an ability to take on new challenges and provide high standard of results and task resolution
Process driven with ability to accurately meet deadlines in a busy environment
Technically competent in the use of IT systems, specifically Microsoft Excel, Word & Powerpoint
Quality and customer focused

Retail Operations Specialist Resume Examples & Samples

Coordinate Fixture Counts in DC and In Store
Coordinate Asset Transfers
Forecast and place orders for fixtures and procurement of fixtures
Place orders for supplies, promo product, fixtures, and bags
Coordinate Fixture Pick Ups for Returns and Transfers
Create orders for fixtures based on floor layout and merchandising needs
Tracking monthly operational expenses, comparing to budget, and providing necessary reporting
Perform other various duties related to Retail Operations
Maintain economical and efficient supply chain and logistics processes, including analysis, evaluation, plan creation, and project management
Assess efficiency of delivery requirements to support Operations plans
Work with Retail Management Team to manage and prioritize projects based on department and corporate initiatives
Maintain open communication with all stores regarding operational needs and improvements
Establish and manage collaborative relationships with key stakeholders, including vendor relationships
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
Manage post-implementation issues
Assisting with special projects

Retail Operations Analyst Resume Examples & Samples

610767
Bachelor's in Finance, Accounting, Business or related field; 2 additional years' experience is accepted in lieu of degree
2+ years' retail management or retail operations analysis experience
Proficiency in Word, Excel, PowerPoint and Access
General understanding of retail store systems and equipment (point of sale, inventory management, hand-held terminals, labor scheduling application, etc.)
Strong analytical skills and experience is required
Store management or corporate experience in an operations capacity is preferred
Project-management training/certification is preferred
Ability to travel to retail store locations approximately 15% of the time

Senior Analyst, Retail Operations Resume Examples & Samples

Coordinate with 3rd party VMI partner on communication of information to manage store-level execution, maintaining cost per unit (CPU) KPIs for each assigned account
Develop, monitor, and revise replenishment plans by item/store for New Releases and Catalog
Improve operational efficiencies by managing returns and monitoring KPI’s for assigned account(s)
Monitor and identify account trends based on promotional activity, title/fixture performance, and seasonality
Validate data integrity and ensure consistency in data flow from multi-systems
Prepare summaries for sales management, operations, and account presentations as necessary
Participates, leads, and facilitates team meetings
Understands how to communicate difficult/sensitive information tactfully
Clear written and verbal skills
Interact and build rapport with third party merchandising vendors
Strong follow-up and issue resolution with internal teams and external vendors
Acknowledges and appreciates each team member's contributions
Exemplifies positive attitude in challenging scenarios
Communicates effectively with other departments to identify needs and evaluate alternative business solutions with management
Possesses understanding in all areas of Retail Operations applications and system design
Participates in testing efforts
Demonstrates strong ability to conduct data analysis
Ensures issues are identified, tracked, reported and resolved in a timely manner; vocalizes process optimization
Continually seeks opportunities to increase customer satisfaction and expands SPHE relationships
Facilitates brain-storming sessions with analysts and reports back on potential system enhancement suggestions
Creates and maintains business requirement documents as needed
Key Retail accounts operations and business requirements
Retail Operations systems and processes (Skylight, i2, JDE/One World, Business Objects)
Business Software (Excel, Word, PowerPoint, Access, Visio)
Supply Chain
Data Analysis & Fact Based Selling

Retail Operations Analyst Resume Examples & Samples

Obtain and manage data from Retail Pro® and other various systems or sources for reporting
Update and maintain store level master data in back-office systems
Create and maintain necessary databases to ensure reporting and analytics accuracy
Partner with other departments to obtain various data metrics
Manage weekly/monthly reporting to Retail field management
Provide various monthly reports to other corporate business partners
Provide store-level results for Sales Promotions or other Retail Marketing events
Perform Ad hoc reporting and analysis as requested
Perform and support other Operational tasks as necessary

Retail Operations Director Resume Examples & Samples

Directly collaborates in the initial delivery of opening store order in accordance with Mall’s & Retail logistics
Responsible for managing local adaptation of the floor plant developed by International Store design (budget, execution, contracts, implementation, timeline)
Appropriately represents the Company in relations with shopping malls & oversee new store set-up, vendor contracts, operating schedules, mandatory postings & official documents
Directs staff while being responsible for the coordination of all vendor contracts relative to new store services in accordance with Policy & Procedures
Responsible for all store operation (from set up to daily maintenance):i.e. lighting system set-up, system operations, trash removal, storage needs, general repair & maintenance services, warranty coordination
Develops & leads together with Brand Manager space relocation to minimize loss of business & blackout days; maximize grand re-opening business potential
Participate in site selection/standards & contracts, together with BM and GM
Responsible for delivering operational training for store staff (system, logistic, stock, maintenance banking, security, procedures & policies)
Works closely with all related retail functions (Brands, Finance, HR, SC) in Brazil and closely to Retail Operations in US
Directs all vendor selection & contract implementation, scheduling of services, allocation of services
Oversees cost standard of vendors to ensure consistency and avoid solicitations from unapproved vendors
Conducts and leads annual review of process, narrative, & all flowcharts; update controls & objectives as needed
Designs and executes process driven initiatives within POS platforms to support new programs & basic business needs
Review & identify all new POS equipment needs; system screen size, hard drive set-up, cabling & configurations
Manages POS training programs for field users
Effects staff responsible for Incident Reporting, store shortage, discounted transaction investigation, & purchase identification
Responsible for all store program budgets; repair & maintenance, security, POS equipment
Point person for all retail store operation & directives, roll-outs
Directs the invoice review & payment of all store billing in relation to all approved & budgeted vendors
Excellent Operation skills (“hands - on”), results oriented
8 years related in Retail and Field Experience
Must be attentive to detail, creative, able to shift quickly & be tactical and have Multi-brand / distribution channel portfolio experience
Strong leadership, management and communication skills
Excellent business partnership profile
High financial awareness
Fluency in english

Head of Retail Operations Resume Examples & Samples

To lead and motivate store team to drive company retail sales and profit targets
To drive excellent customer service standard
To excel event activation and sales operation
To review and implement operational procedures to maintain operational efficiency and effectiveness
To coach and develop direct reports to ensure competencies can cope with company requirements
To collaborate with HR and training to drive talent development and retention
To ensure efficiency of controllable cost across the store network in line with company goals
To uphold the ethos and values of The Body Shop through undertaking activities that pursue positive social and environmental change

Retail Operations Analyst Resume Examples & Samples

Contact with external customers, partners and other internal areas
Assistance in the administration of documents, contracts and forms
Responsible to budget control and expenses related to stores of each brand
Control of supplier invoice payments
Maintaining constant feedback with stores managing care ensuring the continuous improvement of area
Bachelor Degree in Business Administration or related areas
Advanced knowledge in Office Tool
Knowledge in TOTVS system - Microsiga will be a plus
Ability to manage multiple projects and priorities

Director of Retail Operations Resume Examples & Samples

10 or more years of experience in healthcare with at least 5 to 7 years or more of progressive of management roles
Prior leadership in clinical operations
MBA or MHA
Pharmacist
Bilingual- English and Spanish

Retail Operations Professional Resume Examples & Samples

Develop and deliver concise and actionable communication to Retail Stores
Passion for the UA brand; must embody the UA culture and believe in the company spirit
Excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization
Strong interpersonal skills- ability to build partnerships
Must be highly skilled with MS Office programs (MSWord, Excel, Outlook, etc
Bachelor’s degree (or similar)
1 year or more of in-store management experience

Retail Operations Specialist Resume Examples & Samples

Supporting the Retail Management in store interface and coordination activities
Interacting with stores and retail partners trying to establish effective and strong relationships
Supporting in stock movements procedures
Working on inventory schedule
Monitoring on inventory results
Monitoring and overseeing stocks in the warehouses in order to ensuring products’ availability and optimization of space and time into the stock keeper area
Supporting in all the operations activities linked to new stores’ opening/refurbshment within assigned countries
Coordination with all the departments involved in the project

Retail Operations Solutions Business Intern Resume Examples & Samples

Provide support to the Regional (APAC) Business and Retail IT Transformation Program Team
Responsible for Project Management Operations and Generic Program Deliverables Preparation (e.g. presentations, status updates, meeting minutes, etc.)
Handle Business Requirements Review and Process Design, Testing, Training
Liaise and manage Third party vendors
Additional ad hoc duties and projects as assigned
Undergraduate University student in any disciplines (non-first year university student)
Proven track record and interest (gained from previous internships or during academic studies) in retail or project management
Excellent written and spoken English and Chinese
Able to build collaborative relationships, demonstrates learning agility, and strives for excellence in execution
Strong business acumen and analytical skills
Independent, mature and well-organized
Proficient in PC application- MS Office Excel, Powerpoint and Word

Regional Director of Retail Operations Resume Examples & Samples

BA preferred
8+ Years of related experience
Leadership and Management experience with a proven record of driving sales
Strong organizational skills and excellent customer service
Extensive retail experience in high-transaction sophisticated retail environment
Excellent understanding of the retail technology and advanced computer skills
Strong people management skills and willingness to teach
Proven ability to provide guidance, instruction and training. Training & development experience is a plus
Strong public speaker
Multi-market experience will be viewed as an asset
Proficiency in the English language, written and spoken. Additional languages will be viewed as an asset
Flexibility (extensive travel required)

Retail Operations Analyst Resume Examples & Samples

Business Administration or equivalent Degree. Post Graduation will be a plus
English Intermediate
Experience in similar position or in administrative area
Strong management and presentation skills and highly organized
Previous Experience in Strategic Financial Planning Reporting, Analysis and KPIs
It should be attentive to detail, tactical, dynamic, analytic, hands on and ability to solve problems

Intern, Retail Operations Resume Examples & Samples

O Develop and implement project plans for store operational initiatives
Develop and implement project plans for store operational initiatives
Coordinate communications with cross-functional teams, field and external vendors
Analyze initiative results and determine continual improvements to field programs
Support development and implementation of policies and procedures
Support home office initiatives
Assist in support of field leadership team members
Strong verbal and written communication skills; detail orientated and thorough
Ability to proactively seek out new learning opportunities; intellectual curiosity with the proven ability to learn new information quickly
Ability to present strong, fact-based points of view
O Specific college coursework in an area relevant to the internship, or participation in a specific career development program

Retail Operations Resume Examples & Samples

Reporting to the corporate retail operations department
Support the manager of retail communications with the development and posting of cadenced materials to support the business
Manage the tracker for contests to convey monthly and mid-monthly standings to our regional leaders, district leaders, and store teams
Support the payment processing for retail communication efforts on client facing materials requested and developed
Communication, marketing, or public relations major preferred
Able to work in a fast paced environment and eager to learn
Knowledge of how to design for print and web environments
Candidates must be professional, polished and polite

Director of Regional Retail Operations Resume Examples & Samples

Work in partnership with Regional & affiliate AT&D and Marketing leads to understand the fundamentals of in-store consumer behaviour & assist with business process & technology implementations at the store level
Review & understand market specific consumer behavior through consumer insight studies and research. Ensure retail operations are appropriate for the target consumer & address competitive trends/risks
Align retail performance standard with industry/global “best” practices
Ensure target goals for customer service are met; partner with AT&D to implement the “MAC Experience” and promote the “Makeup Service Menu”; implement mystery shopper programs
Leadership and management experience with a proven record of driving sales
Excellent understanding of retail technology and advanced computer skills
High level of numeracy and analytical skill
Proven ability to provide guidance, instruction and training
Strong presentation and public speaking skills
Multi-market experience an asset
Proficiency in English language (verbal and written)
Flexibility (extensive travel is required)
University Degree background preferred

Retail Operations Intern Resume Examples & Samples

Must be a junior or senior and currently enrolled in an accredited college/university
Must be studying a major related to position applying for
Detail oriented

Retail Operations Technical Specialist Resume Examples & Samples

Supports Retail Operations Help Desk on a daily basis
Runs reports and monitors for exceptions including, but not limited to
20160331

Manager of Retail Operations & Marketing Resume Examples & Samples

This role will work with the Director of Retail Operations and retail stores to
Enhance and streamline the ordering process for retail locations
Train store managers and employees on proper back-office ordering procedures
Formulate min/max levels on non-seasonal merchandise to automate P&A ordering
Work cross-functionally with other departments (Business Ops & Finance) on integrating retail onto new company B2B website
Refine store assortment to reduce working capital days and increase inventory turns
Develop a new employee handbook for staff outlining key best practices as they relate to receiving, ticketing, transferring, ordering merchandise, and other day-to-day duties
Improve internal inventory control procedures to reduce variance against SAP reporting and internal audits by regularly monitoring inventory receivables, ticketing, transfers, & operating supplies
Oversee AP functions & maintain accurate forecasts & budgets across GL accounts
Manage all marketing functions, including budgets, of stores including website optimization, print collateral execution, email, SEO, SEM, customer retention, and strategic advertising campaigns
Enhance web content and metadata to maximize website conversion rates
Create bi-monthly e-mail blasts based on individual strategies of each location
Create and maintain geo-targeted store-specific AdWords & display campaigns
Maintain an accurate store marketing budget across 3 store and administrative accounts
Work cross-functionally with other departments (Marketing) on integrating stores into new Cannondale website, and existing brand initiatives
Identify and implement new marketing strategies based on needs of each location
Formulate strategic store-level product promotions based on store and regional inventory
Ensure product promotions are priced, signed, and merchandised correctly
Lower cost of sales by maintaining effective and proper relations with suppliers, vendors, representatives, negotiate pricing, terms and commitments
Report marketing and operational highlights/shortcomings on a monthly basis to leadership
3+ years of related work experience
Experience with SAP and/or other back office POS software
Proficiency in Adobe Creative Suite, WordPress, AdWords, Mailchimp
Strong communication skills – written and verbal
Ability to meet deadlines consistently
Willingness to travel to retail stores 25% of the time
Must have excellent interpersonal skills
Position will require some travel to stores and/or vendor locations
Highly organized – prioritization of workload a must in order to meet deadlines
Bicycle industry knowledge and experience preferred

Associate, Retail Operations Resume Examples & Samples

Work with merchandising team on store budget assortment plan to ensure adherence with target category growth KPIs
Monitor all store HR annual plan and headcount cost
Participate in planning & presenting monthly store team meetings
Work with Retail Manager to execute consumer service program and implementing corrective actions plans
Implement Retail operating procedures, policies and controls. Ensure Retail Operation Excellence
Ensure compliance with all statutory and corporate affairs requirements on a timely basis as appropriate
Assist in preparation of new store business forecasts, budgets and reports on aspects of profitability, capital expenditure and operation performance where appropriate

Retail Operations Co-ordinator Resume Examples & Samples

Creation and submission of new line forms as required
Coordinating the implementation of account promotional plans and calendars, remaining aware of promotional activity and ensuring all relevant administration and support is complete
Using the retailer online sales and stock systems to ensure consistency with internal data and monitor overstocks/possible returns
Coordinating samples for sending out to each account at key launch times
Coordinate, submit and evaluate account specific promotions and proposals
Liaising with the Marketing team to understand and implement the cosmetic promotional programme for all accounts
Production of stand update packs, managing coordination of this with the relevant Distributor and Merchandising Company
Supporting Account Managers with range reviews / trackers, stand layouts and retailer planograms (including introductions and discontinuations)
Working closely with cosmetics distributor, coordinating promotions, new listings, stock levels and dealing with other general queries
Maintenance of sales databases for product codes and bar codes
Carrying out monthly store and pricing checks in all accounts
Coding and checking merchandising invoices for all accounts
Ad hoc reporting requirements as dictated by retailers and NAMs
Provide holiday, sickness and ad hoc cover for the other Retail Operations Coordinator
Managing on line images for accounts via imaging management company
Other ad hoc projects as required by the Retail Operations Manager
Data Analysis of EPOS Sales data and other ad hoc analysis as required
Analysis of EPOS sales date for each account
Able to demonstrate a keen passion to work in a Sales environment
A good understanding of the sector and retailers concerned
Technical skills; Able to demonstrate excellent numeracy and analytical skills
Excellent knowledge of MS Excel
Sound knowledge of Word, Outlook and PowerPoint
Able to demonstrate good attention to detail and level of accuracy
Organised in action; Good organisational skills - able to manage priorities
Team Player Attitude; Strong team player with ability to effectively listen, contribute and influence
Self-starter; Ability to work with autonomy and use initiative on areas of specific responsibility
Creator Mindset; Able to demonstrate a pro-active attitude and flexible approach

Retail Operations Executive Resume Examples & Samples

Degree and above in Business Administration or equivalent
Minimum 3-year relevant retail operation or merchandising experience, related industry or competitor brand’s experience preferred
Proficient in MS Office, previous exposure in JDA is preferred
A good team player with excellent analytical, presentation and communication skill
A fast learner, self-motivated, and able to work under pressure
Good command of both oral and written English and Chinese

Retail Operations Specialist Resume Examples & Samples

Maintains files for reference on Nautilus, which includes corrections and closing of files
Daily, reviews the Customer Document Scan Queue
Verifies accuracy of scans from frontline staff
Adjusts any errors, and notifies banker of correction
Uploads, and verifies scans are captured on Nautilus
Monitors and Informs banking center of missing documents
Responsible for scanning of files, including but not limited to: Retail Operation Files for branch audits and IRA/HSA files
Oversee IRA transactions processed at all banking centers
Track and maintain log of the missing IRA & Health Savings documents on excel worksheet and e-mail the worksheet on weekly basis to Banking Center Managers
Work with various IRA Reports on daily basis and exception reports
Process IRA Transfers - outgoing to other financial institutions
Telephone calls & e-mails– address various incoming IRA questions from banking centers
File and/or scan IRA & H.S.A documents in the IRA/H.S.A folders either paper or electronically
Type corrected IRS Forms - 1099R’s, 1099SA, 1099Q, 1099ESA and 5498’s
Address incoming inquiries from banking centers. Assist with processing & documents for the IRA beneficiaries after IRA owner dies
Mail out letters & 70 ½ Election Forms on annual basis to customers that turn age 70 ½ & set up required RMD on AS 400
Maintain death and auto payouts on the excel worksheet and AS400. The process is done manually; system at this point does not have built in expectancy tables for IRA Beneficiaries
Year – end - addresses RMD deficiency, contact IRA owner and advice of deficiency or mail out checks to IRA account holders as per customer’s request
Assists with frontline support for retail operations and IRAs
Assists in projects, as assigned
20150714

Executive Assistant, Retail Operations Resume Examples & Samples

Manage and organize executives’ highly complex and demanding Microsoft Outlook calendars
Continuously represent Sephora with excellent and poised communication to both external partners and internal clients
Coordinate timing and location logistics for a wide variety of business and departmental meetings, preparing meeting materials ahead of time when applicable
Partner with travel department to ensure smooth execution of air travel, accommodations, and logistics
Screen and route phone calls and emails with the utmost professionalism
Manage and track budget and projections for the department
Oversee successful onboarding of new team members by ordering equipment/supplies and ensuring a warm welcome to Sephora
Compile special reports, organize data, and create presentations as needed
Handle highly confidential and/or sensitive departmental matters with discretion and tact
Proactively solve problems with flawless judgment
Partner with other Sephora Executive Assistants to provide additional support or back-up when needed
Minimum of 3 years of executive administration work experience in a fast-paced environment
Genuine passion for providing outstanding hospitality and service to external and internal clients
Mastery of Microsoft Office: Outlook, Word, Excel, and PowerPoint
Ability to deliver actionables and complete tasks against multiple projects and deadlines
Excellent verbal and written communication skills; ability to listen, simplify, and disseminate information tailored to the target audience
Dynamic, engaging, professional with positive attitude; constantly contributing to Sephora’s success—“no task is too small” approach
Ability to work independently as well as in a team environment
Demonstrated experience in dealing with sensitive and conflicting situations in a diplomatic manner by de-escalating conflict or knowing when to route issues upward
Strong attention to detail with exceptional follow-up and organization
Demonstrated ability to take initiative and anticipate needs
Minimum high school diploma; BA/BS preferred; previous retail experience helpful

Head of Retail Operations Resume Examples & Samples

Work with VMI team to identify and deliver improved systems and category management solutions
Establish and monitor regular process to accurately record and action shrinkage
Work with content partners to streamline stock processes including forecasting, returns and stock destruction (where applicable)
Lead on cost to serve analysis and continuous improvement
Account productivity reporting
Lead the UCA database project and implement
Great Leadership skills
Ability to create new processes to save time and increase productivity
VMI systems knowledge (Vision)
Senior entertainment operations background

Retail Operations Specialist Resume Examples & Samples

Provide Retail Operations team with required reports and analysis
Ensure stores cycle count execution and unit adjustments in all stores
Maintain an extremely high level of confidentiality and apply discretion to all files, materials and communications
Act as the team expert for all administrative processes. Teach and employer members of your department(s) to understand and follow administrative processes
Provide general administrative support for the team where priorities allow

Retail Operations After Sale Internship Resume Examples & Samples

Time management, autonomous task management
Interest in luxury sector
Fluent in English, other languages are a plus

Retail Operations Analyst Resume Examples & Samples

Designing and creating C-Store and Walmart in-store sales tools for the US Sales Team and third party broker network. Utilizes information generated by US Retail Sales Force Automation systems, AC Nielsen, MSA and Retail Link databases
Provides KPI insights and analytics status updates. Communicates US Retail effectiveness towards established metrics to all levels of management. Conducts and provides insights on ROI analysis
Collaborates with US Retail Area Market Managers and third party broker management network to establish methodology for data collection that aligns with overarching corporate strategies. Develops plans that lead to actionable next steps which in turn will drive the business
Leads projects as needed for US Retail Operations, such as migration of new salesforce automation systems field rollout. Leads facilitation and training for new hires and participates in US Retail formal training programs such as NHO (New Hire Orientation), National Sales meetings and annual planning meetings. Manages projects within assigned budget
10% travel required

Director of Retail Operations AMK Resume Examples & Samples

Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel
Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately
Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel
Maintain historical retail data by tracking and auditing promotions, price surveys, store audits, Client contests, reset activity, and other retail initiatives
Five years Retail Sales Manager or District Manager within the Sales and marketing agency industry, or a direct sales company
2-5 years Supervisory experience
2-4 years of experience in Regional Operations Manager within the Sales and Marketing agency industry, or a direct sales company
5-7 years of supervisory experience
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Strong written communication and verbal communication skills
Strong initiative and self-directed
Knowledge of Broker retail operations
Knowledge of retail reporting systems

Associate, Retail Operations Resume Examples & Samples

Execute day-to-day workflow using Lodestar and Siebel. Review, analyze and resolve open work queues to enable accurate and timely service for customers and interactions with UDCs
Identify data discrepancies and take necessary actions to resolve, including working with other functional groups as needed
Ensure that all Sarbanes-Oxley (SOX) Key Controls and other company policies are followed
Review and comprehend UDC/ISO market rule changes and ensure system processes are following current market requirements
Review and communicate issues to teammates and management with emphasis on customer information and system improvement opportunities
Bachelor's degree or equivalent combination of work experience and/or education
Intermediate to Advanced skills with Microsoft Office Applications (Word, Excel and PowerPoint skills required and Access skills strongly preferred)
Ability to communicate effectively and professionally, with internal and external parties is required
Customer service orientation, serving internal and external clients
Ability to adapt to changing markets, systems, and processes
Prior experience in the retail energy industry
Previous experience with Lodestar/Siebel is highly preferred

Head of Retail Operations, ANZ Resume Examples & Samples

Develop and execute a retail strategy through data-driven insights and continuous testing with the goal of delivering a high-quality customer experience
Continue to build, develop and manage a team of local Greenlight Managers, working closely with city General Managers in defining best practices and service levels to enable business growth in diverse markets
Manage the Greenlight Centre P&L, optimising for value creation
Motivate and leverage existing and new staff to continually level-up their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics
Work closely in a cross-functional environment with local operations, marketing, strategy, analytics, design, finance and other senior leadership in the region and at HQ to set clear objectives for regional strategy
5+ years of deep, hands-on management of functions that included combinations of the following: retail, operations, analytics, marketing, customer loyalty and retention, and project management
Highly developed business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them
Quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis experience
High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines
Strong experience managing teams across multiple offices and territories

Retail Operations Specialist Resume Examples & Samples

Collaborate with the RBS cross functional teams to coordinate consistent operational activities for retail banners
Collaborate with Banner Operation teams to coordinate the implementation of various programs and services
Coordinates or supports consistent communication activities such as newsletters, flyers, in-store promotions and special events in accordance with set schedules to Banner Operations
Maintains and coordinates store portal operational content
Coordinate the operational objectives to support the Control Brand program
Supports training requirements for Banner Operation teams
Coordinate the collection and delivery of store opening orders
Support the Banner Operation teams across the various banners by being responsive to the business needs
Supports annual Showcase
Respond to ad hoc operations requests
Comply with all company policies and programs

Retail Operations Specialist Resume Examples & Samples

Goal-oriented and motivated to learn
Customer-focused
Relationship-building skills

Senior Analyst, Retail Operations Resume Examples & Samples

Monitor day-to-day workflow activities for the functional team to ensure work performed by team members is high quality, timely and in compliance with operational objectives
Develop technical solutions to support workflow monitoring and performance reporting
Communicate functional team’s progress, status and issues to management. Report targeted and obtained deliverables
Drive interaction and communication between functional team and internal and external stakeholders
Serve as escalation point of contact for internal and external customer issues impacting the team
Serve as technical Subject Matter Expert (SME) on cross functional teams and projects across the organization
Initiate process improvements and cross-functional team education and training for assigned workflow areas
Support and drive interaction between team members and other functional teams
Participate and lead both tactical and strategic system improvement projects, including requirement gathering, solution design, testing, and system deployment
Work with manager to design and execute personal development plans addressing technical skills and increasing industry knowledge
Define and assess personal technical skills for team
Create opportunities to develop team’s technical skills by providing one-to-one training and workshop training events
Maintain an advanced understanding of UDC/ISO market rules and ensure own group and other groups within Operations are following current market requirements
Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed
Prior experience in the retail energy industry and/or regulated energy industry
Working knowledge of UDC/ISO market EDI transactions
Advanced skills in Microsoft Access and/or SQL database query development

Cosmetics Retail Operations Assistant Resume Examples & Samples

Support the SM in driving Bloomingdale's Sales, Service and Loyalty priorities
Manage all inventory control and Loss Prevention standards
Strong leadership and coaching abilities, ability to work a flex schedule including nights and weekends as needed

Retail Operations Analyst Resume Examples & Samples

Employee and Contractor Timesheet administration. Review 1500+ timesheets to confirm correct hours entered, appropriate time off coding used and necessary approvals are received before the final sign offs
Maintain knowledge of time off scenarios (PTO, Voluntary Reduced Hours, Leave of Absence, etc) in order to answer questions and to accurately approve timesheets
Demonstrate time management skills in order to meet the quick turnaround time required for timesheet approvals each pay period while ensuring accuracy
Review Call Center agents daily time to assess necessary attendance points based on the Attendance Policy
Distribute weekly reports to call center coaches and management of the attendance point totals and work with management for any requested changes to the points allocated
Daily updates to the Agent Tracker database for terminations, coach/supervisor changes, skill group movements and site relocations within Call Center (for all sites including vendor locations) and Customer Care departments for the reporting team
Complete weekly audits of credits applied and deposits waived within the Call Center to ensure appropriate step actions were followed and when necessary submit Internal Errors if an incorrect process was followed
Manage the distribution, tracking and storage of electronic acknowledgements of Corporate and Customer Care policies for all sites ensuring all required agents and employees have acknowledged the required documents by the set deadlines
Updating the Corporate and Customer Care policies when requested, submitting for necessary reviews/approvals and redistributing when necessary
Manage the reporting for the Monthly Call Center Desk audit review by setting up the auditor schedule with management, distribute the monthly list of desks to be audited and report back the findings of the audit each month
Monthly review of the Call Center contractor terminations for all sites (including vendors) to ensure that all necessary requests were submitted for termination of system access
Documentation of timekeeping processes to assist with training / process reviews for employees, management and executives within the Retail teams
Develop and document training material for cross training within the team
Strong Leadership skills in order to manage the team’s deadlines to ensure that all timekeeping, audit and reporting deadlines are met
Provide analytical data of team’s audits and timekeeping results to show the workload each week along with the results in order to find any trends or issues that may need to be addressed
Demonstrate Project Management skills by leading and completing projects to increase operational efficiencies within the team and within Retail Customer Operations
Prepare spreadsheets, graphics, and word documents as required for reporting, analysis, documentation, and presentations
Must be an effective team player
High level of honesty and integrity
Excellent communications skills, both written and verbal
SAP – CCS skills preferred
Excellent personal computer skills,
Efficient in all MS Office applications are required, including Access

Associate Retail Operations Resume Examples & Samples

To process work items within agreed service level and to the required quality levels
To drive quality improvement initiatives in the team
To represent the department effectively in the key projects. To review project docs, participate actively in project meetings and communicate with all stakeholders
To raise ideas for process improvements on a consistent basis
To train people in the team
To prepare MI reports for the team independently
To identify risks in the team proactively and drive forward ideas to mitigate these risks
To ensure knowledge of procedures are kept up to date, and any new procedures implemented
Excellent communication, interpersonal and client services skills. Excellent written and spoken English language
Proactive approach to problem solving and service improvement
Ability to plan and organise when faced with multiple tasks
Flexible working approach
Strong Excel, power point and word skills
Good knowledge of UK and India operational processes

Specialist Retail Operations Resume Examples & Samples

A proactive and orderly person. Attention to detail is paramount
Understanding of the daily operations of a retail store
Efficient decision maker and problem solver

Principal, Retail Operations Resume Examples & Samples

Maintain an advance understanding of the team’s workflow processes and the handling of exceptions
Proactively challenge the status quo to automate and improve processes
Develop and lead initiatives to improve the reliability and integrity of business processes and workflow systems
Effectively communicate with department leadership and other departments to address and resolve business issues
Review and evaluate the integrity of internal workflow system controls and the reliability of control procedures
Proactively communicate workflow system concerns to avoid or fully remediate issues that cross multiple groups
Innovates workflow processes with focus and intent, creating the solutions that matter most for our customers
Maintain an advance understanding of business process mapping and workflow activity within own team
Collaborate with other functional teams to provide recommendations for ongoing workflow innovation
Work with leadership to design and execute personal development plans addressing workflow process knowledge and increasing industry knowledge
Provide one-to-one training and workshop training for team members
Communicate proactively across multiple groups to avoid or fully remediate issues as it relates to UDC/ISO market rule changes
Bachelor’s degree in business, engineering, or related discipline
5 or more years in equivalent business experience
Demonstrative technical analysis/consulting skills (3 or more years of technical analysis/consulting experience)
Ability to effectively and professionally communicate, in oral or written form, with internal and external parties
Ability to work well under stressful situations
Ability to make quick and independent decisions earning credibility
Excellent organizational, time management skills
Results driven and solution oriented
Bachelor’s degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain Management
Prior experience in using CRM and/or Order-to-Cash workflow systems

Avp-retail Operations Resume Examples & Samples

Exercises full leadership and supervisory responsibility over Operations Support department typically consisting of multiple teams
Determines hiring to ensure adequate staffing. Recommends new work procedures with broader scope of impact
Deals with variable (occasionally complex) issues with substantial potential impact
Applies in-depth understanding of policies as they apply to the department
Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals
Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning
Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties
Individual Contributor / Manager: Manager
10-12 years of which 4-6 years in Operational process management in Retail Banking Operations
Very good understanding of branch facing processes
Track record of building teams, managing employee motivation
Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)
Ability to handle pressure, Strong interpersonal skills required for frequent multi-level interaction

Retail Operations Specialist Resume Examples & Samples

1-3 years of experience in Route based retail operations
4+ years of applicable work experience
2+ years of supervisor experience preferred
Ability to understand complex demands of a decentralized organization and meet challenging time lines
Expert level on iPAD/ARTS functionality
Solid understanding of Excel capabilities (Pivot table, Vlookup, etc.)
Displays the ability to achieve desired results through others with positive, energetic and enthusiastic communication
Microsoft Office Suite
Customer/Client specific applications
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline

Retail Operations Associate Resume Examples & Samples

Daily processing and verification of all mutual fund dealing instructions from clients prior to different cut off times
Ensure that the daily workflow adheres to anti-money laundering, compliance, fraud control and other internal policies
May need to work extra hours based on operational requirements
May need to work on public holidays
BS or higher degree (or equivalent) in Finance, Business or related discipline
Previous experience of Finance or Fund Management industries will be an advantage
Good time management and problem solving skills

Retail Operations Analyst Resume Examples & Samples

Responsible for weekly, bi-weekly, and monthly commission payments across all brands for internal, vendor, and contractor employees
Maintain accurate reporting and documentation of incentives paid to be able to meet audit guidelines for the payments being made
Review commission plan documents to ensure compliance
Analyze and report trends in payments against forecast and budget
Works with Accounting to record month end accruals for month close process
Monthly communications with sales concerning usage, payments, and any other issues
Interacts with other departments, as well as, external and internal sales to research and resolve items on a timely basis
Work directly with leadership in all lines of business to create programs that will drive individual, team and site performance to meet or exceed metrics in order to achieve annual goals
Responsible for communication of incentive programs including the announcement of programs, all details of the contests including qualifications and sending updates for any changes throughout the year
Researches technical issues as needed related to primary job responsibilities
Maintains up to date documentation on daily and monthly procedures as well as documentation of issue resolution
Responds to ad hoc reporting requests by the sales team, management and other key stakeholders
Monitors effectiveness of commission payments, conducts analysis, makes recommendations, and coordinates implementation for system and process improvements resulting in timely and correct completion of issues
Assists in the development of standardized reporting of key performance indicators that will be reported in monthly scorecards
Performs all aspects of work with a high degree of effectiveness, efficiency and accuracy
Advanced MS excels are preferable. Proficient with other Microsoft office applications
Works independently through the use of initiative and self-motivation. Must be a self-starter able to work with minimal supervision
Adapts effectively to new and changing environments
Strong analytical and problem solving skills with large amounts of data
Excels in quickly conceptualizing and assimilating data to make decisions and take appropriate action
Good written skills to document processes, policies and procedures
Ability to work effectively in a team oriented environment. Able to take a leadership role in a project team to establish plans, coordinate team activities, and assure successful completion of objectives
Proficient in effectively communicating to a wide range of audiences in both written and oral form

Coordinator, Retail Operations Resume Examples & Samples

Coordinates routine projects that support department or functional initiatives
May prepare charts, tables, graphs and other presentation materials to support functional work
Performs administrative tasks or projects such as tracking budgets, invoice coding, tracking travel expenses, generating reports and identifying variances, updating databases, etc
May order and replenish department/team supplies
Project related support or equivalent (1-2 years)
General office administration (1-2 years)
Fast-paced environment (1-2 years)
1 or more year(s) of experience in a role performing administrative assistant or coordinator job functions
Interest and availability to work fixed hours in an office environment
Ability to balance priorities and meet deadlines in a fast-paced, changing environment

Associate, Retail Operations Resume Examples & Samples

Work collaboratively with project groups, Information Technology and cross functional teams as a Subject Matter Expert (SME). Identify and create business requirements based on changing business needs, such as assisting in special projects related to developing system or process changes. Develop test scripts for business processes, system enhancements and bug fixes as required
Exercise independent judgment to investigate workflow discrepancies and take necessary actions to resolve, including working with other internal functional teams as needed. Compare and evaluate alternative courses of action and select and execute appropriate course of action to fully resolve issues
Maintain an intermediate understanding of UDC/ISO market rules and ensure group's workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed
Bachelor’s degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain management

Retail Operations Intern Resume Examples & Samples

Coordinate and track uniform shipments from Milan headquarters
Maintain and execute reports on the inventory levels of uniforms and store packaging throughout the U.S. region
Facilitate store/corporate office maintenance and repairs with external vendors and contractors
Support Operations Manager in developing and implementing an order request/fulfillment process
Maintain and replenish corporate stationary/supplies, ordering business cards etc
Compile training materials for distribution and shipment to retail locations
Support the development of new retail training program initiatives

Retail Operations Analyst Resume Examples & Samples

Preparing financial, operational, and business related analyses for NRG’s Retail business
Preparing financial cost forecasts based on input from business owners
Researching and reviewing financial data and understanding cost drivers
Compiling and prepared financial performance reports and communicating results to business owners
Monitoring general ledger activity on a monthly basis and work with Accounting to ensure costs booked to the appropriate departments
Work closely with Marketing, Sales and Operations to determine appropriate cost requirement assumptions and structuring for future budgets and financial cost forecast
Gather, analyze, and prepare, financial budgets and forecasts
Perform financial analysis to determine and communicate cost drivers and performance compared to forecast to cost owners
Work with cost owners and Accounting to prepare and book monthly accrual transactions
Track spend by line of business
Aid in forecasting selling and operating expenses for customer operations and/or shared services
Monitor general ledger activity on a monthly basis and work with Accounting to ensure costs booked to the appropriate departments
Support business owners with financial related research and / or cost scenario planning
Minimum of two years of experience in a financially focused role
Obtains general knowledge of accounting concepts (income statement, general ledger, accruals, debits and credit)
Ability to manage and organize work load in order to meet aggressive deadline
Ability to work independently with minimal supervision and produce quality results but can also work effectively in a team oriented environment
Ability to adapt effectively to new and changing requirement
Obtains strong analytical and problem solving skills and is detail oriented
Ability to effectively communicate to a wide range of audiences in both written and oral form
Has experience using spreadsheet applications such as Excel and is comfortable manipulating data through spreadsheet tools in order to perform financial analysis
Experience with SAP UDP and/or Hyperion Planning systems is a plus
Experience with financial budget and forecasting a plus

Retail Operations Associate Resume Examples & Samples

Tasks related to inventory control
Shipping and receiving of gear and other items
Cycle Counting of Inventory (preparation and execution)
Stocking and merchandising to a planogram
Printing and placing of signage and price signs (POP)
Cash Handling
Shrink awareness and control

Retail Operations Analyst Resume Examples & Samples

Exercises the administrative control of the Non-Sufficient Funds Management System (NSF MS) Database including the implementation of policies and procedures
Manages the development and implementation processes of NSF MS and subsequent program enhancements, and conducts testing to ensure proper functionality and accuracy of data. Works with various Business Systems intelligence, technical and development resources to ensure proper direction and outcome of new or enhanced product functionality
Facilitates NSF MS Database training sessions, manages enrollment and develops and maintain training manuals
Ensures that daily overdraft decisions are decided on in a timely manner, determines if decisions should be reversed based on risk
Produces and generates reports for stale overdrawn accounts to be closed
Creates systems generated letters for overdrawn customers and ensures timely mailing
Provides guidance and support to the frontline in submitting operating loss forms for large charge-offs; manages timely filing, processes closings, credit agencies reporting and GL postings of these accounts
Runs program to close overdrawn accounts, allocates losses to appropriate cost centers and ensures accurate GL posting
Manages closing exceptions and ensures accounts are resolved in a timely manner
Reconciles the Recoveries General Ledger accounts
Ensures that charged off accounts are accurately reflected on the core system
Prepares collection file to report closed accounts to Collections/ChexSystems
Updates collection recoveries to Chexsystems and collection agency
Serves as the liaison between MB Financial and collection agency, manages research requests and conducts monthly call to reconcile any data discrepancies
Accurately posts recoveries to the appropriate cost centers
Assists Retail Operations Manager in managing and prioritizing projects that relate to Overdraft Protection Products and managing of the retail overdraft portfolio
Effectively executes and manages assigned projects and the applicable project resources
Completes applicable project reporting requirements to PMO and Retail Operations Management
Is proficient and executes knowledge in data analysis, query with various report production
Works with various internal compliance and risk management groups to ensure products, services and operations with regard to overdrafts and overdraft protection products are compliant
Works closely with BCM/CSMs in monitoring of large non-sufficient fund accounts
Produces statistical reports pertaining to overdrawn accounts, fees, refunds and recoveries for upper management. Analyzes data and provides recommendations
Serves as a project manager for Retail Operations for projects related to the bank’s Overdraft portfolio
Processes daily NonPost ACH recoveries and post to appropriate GLs
Provides daily support and expert advice to the frontline staff on issues related to overdrawn and charged off accounts, collection payments, recoveries, ChexSystems records and NSF MS functionality and procedures; manages research requests for the frontline and SVP of Retail Operations
20161209

Retail Operations Administrator Resume Examples & Samples

Collaborate with the RBS cross functional teams to coordinate consistent operational activities for retail banners including roll out of pharmacy programs and services, seasonal promotions, private label initiatives as well as marketing promotions
Collaborate with Pharmacy Services, Marketing and Category Management to enable the implementation of priority professional programs enabling our members with executional excellence
Develops and executes consistent member facing communication activities such as newsletters, flyers, banner journal and special events in accordance with set schedules to Banner Operations and management
Maintains and coordinates store portal content with the help of all departments
Leads the development and execution of electronic / digital communication and learning for Operations Managers
Coordinate with numerous team members and external resources, the PROXIM member convention
Coordinates the development of execution guidelines for programs to ensure they are ‘store ready&#8217
Supports training requirements for Banner Operation teams working closely with the department leader to organize and execute regular team building events

Data Analyst, Retail Operations Resume Examples & Samples

Extracts data from various databases; performs exploratory data analysis, cleanses, massages, and aggregates data
Builds predictive models and complex descriptive analytics, such as clustering and market basket analysis
Provides analytic support (code documentation, data transformations, algorithms, etc.) to Information Protection Services to implement analytic insights and recommendations into information security and risk program and processes
Promotes and advocates for value of analytics and data among peers
Mentors others analysts in databases, tools, access, data prep techniques
Experience in the data analysis field or similar discipline, (1 year)
Exposure and experience in several Modeling & Machine Learning Techniques (regression, tree models, survival analysis, cluster analysis, forecasting, anomaly detection, association rules, etc.)
Exposure and experience in several data ETL (Teradata, Oracle, SQL, Python, Java, Ruby, Pig)
Exposure and experience in several analytic languages (R, SAS, SPSS, Stata)
Experience with information security, risk or threat management principles, preferred

Retail Operations Resume Examples & Samples

Manage daily operations of the Ops desk as per the bank's operating policies
Assist in the successful completion of all transactions/processing for various products and processes
Publish relevant MIS to the stakeholder groups for the processes managed
Ensure 100% compliance on all process controls and documentary requirement for each product and transaction
Share feedback with the Sales team in order to ensure that the INEXes are resolved
Work with the team in order to manage different process and enhance productivity and TAT
Track quality of all transactions and improve process delivery for the unit
Ensure adherence towards all guidelines/regulations where applicable
Keep abreast of the changing RBI / Govt regulations with respect to Banking and ensure that the operating procedures are in line with them
Constantly review processes and identify changes (both process and technology changes) that will help in
MBA/Graduate

Retail Operations Consultant Resume Examples & Samples

Execute CORE Program for Retail Independents, creating consistent retail operation standards
Responsible for communicating back to sales team any problems or information that could affect customer relationship or sales
As a key member of the selling team, utilizes the Pharmaceutical Supply Chain disciplined selling process/tools, actively participates in customer calls and leads discussions
Sell and support Cardinal Health retail front end offerings to retail independent pharmacies
Work closely with Consumer Health category managers, marketing and inventory teams
Educate, train and maintain customers on retail front end business
Support cross-functional efforts to establish first class retail offering
Help create Customer and ISF educational material detailing Cardinal Health retail front end offering
Ability to travel over 75% of the time (day travel)
Ability to present in front small audiences (5+)
Significant capabilities with Word and PowerPoint
Proficient capabilities with Excel

Head of Retail Operations & Initiatives, NA Resume Examples & Samples

Building working-backwards documents and proposals to support the launch of new initiatives; includes testing solutions and prioritizing a roadmap of competing opportunities
Streamlining how our buying teams interact with Amazon’s thousands of vendors - includes vendor onboarding, annual negotiations, and ongoing vendor account management
Leveraging improvements in both process and technology to help us build world class catalog data, making it easier for customers to discover and shop for the products they love
Driving thought leadership on ways to automate and further innovate on existing systems and processes used by the Retail teams every day; balance the business need versus technical/operational constraints
Negotiating technical system roadmaps on behalf of Canada/Mexico; partnering with technical teams to ensure business needs are understood, defining and delivering solutions to help the business scale
Coaching and developing a team of PMs to understand their customers’ needs, define clear project plans and execute to high expectations in a rapidly changing environment
7+ years of program management experience
Bachelors degree is required
Ability to work with technical and non-technical business owners to get things done
Experience managing high caliber teams and leading at scale
Develop functional requirements to create new tools or refine processes/policies. Strong leader who can prioritize well and communicate clearly across all levels of the organization with a proven ability to influence others
Experience with XML and SQL Queries
Demonstrated bias for action with strengths in problem solving, issue-resolution, ability to work in a deadline driven work environment, attention to detail, and ability to multitask
10+ years of program management experience
Masters degree or MBA
Experience managing, analyzing, and communicating relevant results to senior management

Retail Operations Analyst Resume Examples & Samples

Conducts Safe Deposit contract audit under dual control when working with safe deposit keys or boxes
Ensures all key and contract discrepancies are identified and escalated
Reports outstanding issues to leadership
High School Diploma or equivalent experience; at least 1 year of branch operations experience
Demonstrate working knowledge of safe deposit boxes
Ability to interact with customers and team members in a branch environment

Retail Operations Specialist Resume Examples & Samples

3/5 anni di esperienza nella funzione di Retail Operations
Laurea, preferibilmente in economia
Ottima conoscenza dell’inglese, parlato e scritto
Capacità organizzative
Capacità di gestione del tempo e di efficienza dei processi
Ottima capacità di gestione dello stress

Analyst, Retail Operations Resume Examples & Samples

Execute day-to-day workflow activities
Review, analyze and resolve open work queues to enable accurate and timely service for customers, interactions with UDCs and internal groups
Review and communicate issues to team members, leads and management with emphasis on customer information and system improvement opportunities
Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer
Bachelor’s degree required, although candidates with 5 or more years in equivalent business experience will be considered
Ability to communicate effectively and professionally with internal and external parties as required
Capable of working independently and taking ownership of responsibilities

Retail Operations Administrator Resume Examples & Samples

Collaborate with Mckesson Wholesale, Legal, Finance, Business Development and Operations to facilitate required member documents
Reviews all member documents for completion and accuracy
Revise and update internal forms, documents and processes as required by the business
Maintain accurate scanned and hardcopy store documentation
Coordinates and communicates all member announcements to appropriate internal and external customers
Manages and updates the membership listing and distributes to internal and external customers monthly
Respond to member or consumer inquires and triage to appropriate person/department
Support member engagement events (Showcase, Symposium and Golf Series)
Supports internal staff logistics for meetings and training
Provide support to internal and external customer base
Provide back up to front reception for breaks, vacation etc. as assigned

Retail Operations & WFM Specialist Resume Examples & Samples

Drive continuous improvement and ongoing management of Workforce Management Solution
Monitor scheduling effectiveness and advise field leaders on ways to drive more efficiency and sales
Proactive in recommending, improving and implementing refined processes for stores and field leadership team
Assist in New Store Opening Process
Ongoing research and clarification about operational processes, objectives, and goals
Gain an understanding of current field challenges and create new and innovative solutions
Provide montly reporting and recommendations on scheduling, sales and traffic
Collaborate with other functional areas to develop new Operational processes, tools, and procedures to assist the field in delivering on their goals (ex; POS functions, Ops Manual, Backroom Reorganization)
Prepare periodic meeting and training presentations
Conduct testing of proposed process improvements
Assist Retail Operations Team with special projects as requested
Key leader in planning and execution of Annual Outlet Sale
All other duties as assigned
2+ years’ Store Manager experience required
Strong PC skills utilizing Microsoft Office software, Cognos and POS solutions
Ability to listen and observe to identify areas of opportunity in operational processes
Occasional Travel
Occaisional Travel required

Retail Operations Specialist Resume Examples & Samples

Manage and gatekeep documents via Vera Bradley Sharepoint site and the SEAM
Possess a thorough understanding of the marketplace (field needs, competiton and market opportunities, trends, etc.)
Manage and coordinate timely meetings with sales team to introduce new tests/releases/products to drive sales
Evaluate, summarize and share with management successful sales activities, sales trends, information or issues and any follow-up action needed
Represent company at sales events, or company sponsored meetings. Develop and document internal sales processes and procedures including identifying areas of weakness and implementing changes for process improvement
Gather and compile, all relevant information for the field sales teams. Receive, research, and respond to questions from the field and requests to include clarification about operational processes, objectives, and goals
Manage store sales and communication effectiveness and advise field on ways to drive more efficiency and sales
Collaborate with other functional areas to develop new Operational processes, tools, and procedures to assist the field in delivering on their goals. (ex; POS functions, Ops Manual, Promotions Implementation)
Communicate Sales Key Dates to ensure stores meet deadlines for internal and external planning (ex; launch support, catalogs and all other sales support needs)
Create and present various meeting, contest and training presentations to enhance sales force
Refine and continuously look for ways to improve all store processes
Collaborate with other functional areas to develop new operational processes, tools, and procedures to assist the field in delivering on their goals. (ex; POS functions, Ops Manual, Promotions Implementation)
Create or assist with special projects as needed (i.e.POS upgrades, 5S, New Store Opening, New Hire Onboarding)
Key leader in planning and execution of annual Outlet Sale
High School Graduate. Bachelor’s Degree in Business or other related field preferred
2+ years project coordination or marketing experience
2+ Sales and/or retail experience
Experience with SAP and POS systems preferred
Prior store management experience a plus
Proficient at utilizing Microsoft Office software
Strong project management and organizational skills
Provide a high level of service while simultaneously managing multiple projects and tasks for a variety of situations
Occasional overnight travel as required

Retail Operations Specialist Resume Examples & Samples

Assess and implement Canadian Controlled Retail strategy for growing and maintaining a sustainable profitable retail presence in Canadian market
Support and Liaise with LSA cross functional partners to drive process and key productivity indicator improvement in both Owned & Operated and franchise stores
Become an expert on our operational systems, customer service model, sales generation and product
Leverage, support and localize (where necessary) Regional Owned and Franchise Retail Operations tools and resources to assist Controlled Retail Field teams in delivering Key Productivity Indicator results
Partner with LSA/ LSUS business partners and LSC Field teams in both Franchise and Owned and Operated business to ensure seamless implementation of all retail initiatives
Support our Franchise partners with any questions pertaining to retail operations and execution – this includes – vendor management, supplies management, inventory management and consumer brand experience
Have a working knowledge and understanding of the Operations Manual and all policies and procedures for LS&Co. Partner with Field Operations Personnel in the stores both owned and operated and Franchise businesses to ensure execution and compliance in maintaining brand standards
Lead Ad Hoc Retail projects as required
Partner with local HR to ensure that all statutory training including but not limited to Health & Safety, Accessibility, Workplace Violence & Harassment are met at the provincial level
Responsible for training at new store openings, ensuring all new team members have a comprehensive understanding of our operations, policies, products, service models and sales generation
Ensures success in the execution of all training programs and is accountable for implementing training around product knowledge, operational processes, sales generation, customer service and compliance
Collaborate with LSC Retail team to identify and influence the solutions to ongoing operations and training needs

Retail Operations Specialist Resume Examples & Samples

Assist with assortment planning and execution of value products in factory stores
Provide analysis in support of driving key performance indicators to drive revenue
Prepare inventory metrics reporting to drive inventory/sales optimization
Provide project management support for a variety of areas such as sales incentive plans, IT, Loss Prevention and service programs
6 plus years of experience with retail operations or retail planning
Prior experience with a global retail organization a plus
Background utilizing query tools such as Data Warehouse, Access, strong Excel skills
Excellent communication and organizational skills in addition to project management experience
Bachelor’s degree in Business Administration or related discipline
Master’s degree and/or accreditation a plus but not required

Group Retail Operations Trainee Resume Examples & Samples

Analytical support for the Sales & Operations Team in the area of sales performance, stock management and project management
Shelf presentation evaluation support
Track progress of agreed action plans per country
Best practice platform set up and maintenance
Organizational duties – organizing conference calls, workshops, country visits, etc
Participate in special projects like New Store Opening Manual or Stock Management Evaluation
Ongoing studies in economics/finance or logistics

Mgr, Retail Operations Resume Examples & Samples

Effectively manage the competing objectives of output and quality
Achieve quality performance results at PennyMac standard or above
Ensure operations team operates in accordance with established Retail Operations organizational design, workflow, role and task assignment standards
Maximize the use of technology and limited documentation programs to enhance the customer experience and achieve the highest levels of efficiency
Conduct regular meetings to ensure open communication, mutual understanding of team and fulfillment site goals and objectives
Ensure there is a spirit of cooperation within the fulfillment site and with other PennyMac departments. Serve as an escalation resource to resolve customer complaint issues
Establish and communicate to employees the requirements and accountabilities for superior job performance
Encourage initiative and recognize employee achievement
Performs other related duties as required and assigned
Demonstrates behaviors which are aligned with the organization’s desired culture and values
HS Diploma or equivalent work experience
5+ years experience desired
Working knowledge of Fannie, Freddie, FHA and VA guidelines
Proficiency in use of computers and software
Strong collaborative and communication skills
Analytical aptitude including the ability to use multiple surveillance reports and leverage data to target their focus on key priorities
Results oriented and performance management focused
Exercises good judgment; Effective organizational skills
Ensures there are current plans to guide the work unit and they are understood
Manages workflow to enhance productivity and minimize stress

Administrative Assistant, Retail Operations Resume Examples & Samples

Manage complex schedules and coordinates meetings with internal and external parties utilizing multiple calendars
Determine importance of meeting requests and schedule accordingly
Handle heavy call volume, and acts as back up for the Sr Leadership area administrative assistants as necessary
Perform basic administrative tasks, e.g. photocopying and filing. Maintains proper recordkeeping and filing system for all work. Order and manages office supplies/inventory for team
Distribute department mail; maintain department calendar and attendance records
Compose and type routine e-mail and other correspondence
Coordinate travel schedules and arrangements. Collect required travel documentation, prepares and processes expense reports ensuring adherence to established travel policy guidelines; ensure the timely processing of expenses utilizing the latest T&E electronic process for payment to Corporate credit cards
Provide administrative support for various projects, including preparing PowerPoint and other presentation materials as requested by management
Maintain contact lists and meeting attendee email groups
Coordinate staff meetings, employee functions, conferences and client meetings as necessary. Coordinate visitor requests with Parking and Security
Assist in new hire onboarding (id badge generation, name plates, desk set-up, etc.)
Coordinate maintenance of office equipment with appropriate vendors
Maintain general suite order and cleanliness
Perform other related duties as requested by management
High School Diploma/GED and minimum of 2 years of experience in an Administrative Assistant capacity in increasingly responsible roles
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
Knowledge of all basic office equipment required
Previous experience supporting a senior executive strongly preferred
Excellent organizational, verbal and written communication skills
Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas. Strong team player
Pleasant, professional attitude and personality
Strong time management skills and a demonstrated ability to work independently under pressure and meet tight deadlines. Ability to multi-task and be flexible is essential
Ability to work with and maintain confidential information
Self-starter with ability to follow through with minimal supervision

Retail Operations Associate Resume Examples & Samples

Conduct weekly touch base with each store coordinator within territory and ensure sign-off on store coordinator checklists
Ensure compliance with head office directives as it relates to any operation experiential change and audit as appropriate
Ensure all stores within territory are maintained to current brand standards
Act as the local contact for New Store Openings (NSO’s) within territory, attending launch meetings utilizing store opening timeline and store opening checklists for each new store
Assist with Small Works Projects, assisting as needed and directed by facilities team for retail, service, office, and lab locations
Assist as-needed with ad hoc projects such as pop-up shops and shop-in-shops
Visit each store within territory as needed
Educate the broader business on workplace operations including office management, facilities management, strategic space planning, moves, and small works project
Coordinate with key parties to develop workplace operating budgets and provide reporting to the department financial analyst
Maintain the office standards to the Workplace Guidelines
Continuously improve the workplace experience for all offices and labs in the region
Help identify, manage and measure suppliers needed to support the facilities
Manage routine and emergency repair/maintenance requests for all locations
Identify, manage and measure recurring services (i.e. HVAC, paint, landscaping, snow removal)

Retail Operations Associate Resume Examples & Samples

You will be creating, managing and testing innovative coupons campaigns for the scheduled quarterly marketing plans
You will foster strong working relationships with multiple teams in order to understand what the varied objectives are and support their delivery
Manage the budget for ‘prize’ coupons and ad-hoc campaigns
Manage a range of shared resources to enable internal teams to self-serve
Meticulous attention to detail, to ensure coupon campaigns are set up accurately
Ability to multi-task and manage tasks to specific deadlines
Great at PowerPoint and Excel experience (pivot tables, as well as formulae, lookups, and basic statistical functions)
Staying up-to-date with new types of campaigns in the e-commerce and retail space
An analytical mind-set, with the ability to solve problems with data, would be highly advantageous
Proficiency in English
Good related industry experience and university degree
Experience working within an online marketing operations / account support role would be advantageous but not essential
Experience utilizing Excel and PowerPoint
HJI123

Senior Analyst, Retail Operations Resume Examples & Samples

Create customized retail electricity contracts for all regions by confirming and applying legal/ credit/ business-approved negotiations
Review and analyze terms and conditions of all retail electricity contracts and MM SMB gas contracts while reviewing and validating customer data, confirming pricing and executing contracts in the respective CRMs
Create business requirements, user acceptance and regression test cases for system enhancements and bug fixes. Work with Business Execution and IT to implement projects on schedule
Ensure all Sarbanes-Oxley (SOX) Key controls and other company policies are adhered to and work to resolve those that are not
Resolve potential issues with assistance from the team/ management to avoid any customer impact
Maintenance of all Constellation Agreements which include Retail Power, Broker, Vendor and Utility Agreements
Demonstrate flexibility and aptitude for quick learning by cross training across multiple regions, segments, product types and taking initiative to find more effective and efficient methods of performing contract review and execution
Train other team members in Contracts Admin responsibilities and participate in projects as an SME

Retail Operations Development Manager Resume Examples & Samples

Facilitate AN Showroom and Sales Desk process workshops and train GMs and Sales Managers how to implement, coach to and train those processes to their sales teams
Train GMs and Sales Managers how to effectively facilitate the sales associate training both in workshop setting and ongoing in-store short training sessions
Conduct in-store development visits to work one-on-one with GMs and Sales Managers to help them drive business results through improved process execution working with them to develop effective action plans for improvement
Work one-one-one with GMs and Sales Managers to help them become better leaders, managers, and coaches of their teams
Partner with the MP, other Market team members and store management to drive positive results in lowering turnover, improving associate productivity, increasing CSI, Market Share, PVRs and Sales
Keep Market President updated on store best practices, opportunities for improvement and concerns
Assist in major Market or Region sales events such as offsite tent sales as directed
Provide feedback to the AN HQ Retail Operations team
Must meet company’s requirements for employment
3 years automotive retail experience
Automotive sales management experience required, 2 years strongly preferred
Proven organizational, communication and presentation skills
Knowledge of Microsoft Office applications
Valid state driver’s license
2 years automotive retail training experience strongly preferred
Bilingual Spanish and English preferred but not required

Director of Agency Retail Operations Resume Examples & Samples

10 to 15 years experience in the retail industry preferred. Experience in strategic oversight of multiple retail locations. Five years of experience in management capacity
Requires strong leadership skills with proven ability to lead and develop financial and general management professionals
Ability to present and secure buy-in/compliance from stakeholders
Ability to take best practices, standardize and implement to entire retail operation

Retail Operations Executive Resume Examples & Samples

Working with clients to merchandise displays effectively
Introducing clients to equipment suppliers to assist with new retail space set ups
Educating clients on the rules and regulations that will need to be applied
Produce weekly 'run sheets' detailing clients, equipment needs, client locations and payment methods
Meeting with Senior Management staff regularly to communicate client changes and set up requirements

Retail Operations Administrator Resume Examples & Samples

Manage uniform allocation process for all Stores: plan uniform budget; place orders to HQ for store employee fulfillment
Analyze packaging inventory: create store usage reports and place back stock orders according to inventory levels
Coordinate fulfillment of miscellaneous store supplies from third-party vendors and HQ
Organize third-party vendor work – janitorial, security and repair – for Stores
Assist Stores with issues on multiple Zegna retail systems: RIS, RIS Web, In Store DS, TSM, Z Quality, etc
Investigate transfer/shipping discrepancies and make necessary adjustments
Assist in new Store openings and trainings as well as conduct training for new General Managers and Assistant General Managers from the office and on location
Enforce and update Retail Operations policies and procedures
Conduct on site store audits
Minimum of 2 years related administrative or retail experience, preferably within the luxury goods industry
Bachelor Degree in related field preferred
Strong computer skills requried: Microsoft Word, Excel and PowerPoint a must, Point of Sale systems knowledge a plus
Excellent communication, presentation and interpersonal skills required
Ability to problem solve and multi-task
Minimum required travel, 25%. Scheduling may require occasional weekend and/or evening flexibility

Core Retail Operations Executive Director Resume Examples & Samples

7 – 10 years of mortgage originations experience; specifically mortgage operations
7-10 years management experience managing a team of 3 or more Sr. Managers (mortgage banking industry preferred)
Proven ability to lead, coach, and mentor at all position levels including taking leadership role with other site managers
Proven ability to manage large scale production operation
Comprehensive knowledge of Federal and State regulatory policies and procedures
Problem solving and analytical skills critical
Strong interpersonal skills; the ability to effectively interact with various styles and levels of management and be able to adjust own communication style as needed
Strong PC skills, including Excel, Work, PowerPoint

Closing Retail Operations Executive Resume Examples & Samples

Proven track record of 3 successful years as a Site Manager with above average performance ratings
Knowledge of FNMA, FHLMC and Government guidelines
Ability to consistently maintain high performance level in stressful situations
Travel requirements; < 25% travel, but travel will be needed on occasion to support business needs

Head of Retail Operations Excellence Resume Examples & Samples

Leads organization that establishes advanced Lean/Six Sigma practices that drive demonstrable improvements in productivity, reductions in variation, and adjustments to operating model to maintain or exceed service levels. Employs latest operational analytics models, such as multi-variate regression, Monte Carlo, process capability analysis (e.g. Cp and Cpk), and hypothesis testing (t-tests; chi-squared; ANOVA) to determine root causes and prove hypotheses. Leads team with strong knowledge of advanced statistics and Lean/Six Sigma Green Belt and Black Belt expertise
Builds Lean/Six Sigma process excellence model, which rigorously evaluates end-to-end process improvement opportunities on the most complex and high-impact processes. Champions continuous improvement in each core process, analyzing work flow, waste, variation, capability, flexibility, and productivity to uncover opportunities. In conjunction with process ownership model, oversees departmental experimentation and piloting program, which continually tests new ways of attacking critical processes before scaling to the department. Effectively establishes experiments, runs “operational labs,” and partners with other departments (i.e. Retail Marketing; Strategic Support; Retail IT) to remake and innovate around end-to-end client journeys
Runs departmental PMO. Leads development and management of department-wide business plan, ensuring that critical milestones are established, appropriate project methodology is utilized, and that project deliverables are met throughout the year. Leads creation of business cases for technology and other Retail Operations investments, ultimately feeding RIG Strategic Support’s overall portfolio. Plans, develops and executes short and long range goals and strategies to meet department objectives. Monitors, analyzes and reports on performance relative to plan. Is a catalyst for identifying viable alternatives and corrective action when performance is not on track for meeting strategic objectives
Leads business redesign/operational excellence staff in the development and improvement of operational processes, architecture, requirements, and metrics. Works to optimize the performance of resources relative to objectives. Champions constant reduction in number of transactions, number of touches, and number of non-value added steps in processes. Oversees and manages a portfolio of process improvement projects with an emphasis on achieving measurable results in operational service levels and efficiency. Develops and champions business improvement planning processes that aligns and prioritizes improvement projects linked to business strategy and business planning at corporate and operational levels
In partnership with Strategic Support, provides foundational and ongoing analysis for long-term digital operations transformation. Researches and understands the latest technology, operating models, and approaches employed by leading operations firms. Partners closely with RIG IT and Strategic Support on associated efforts
Leads selected strategic initiatives for the department and Head of Retail Operations, and serves as key resource on business plan priorities. Partners closely with RIG Strategic Support to ensure milestones and metrics align with RIG’s overall metrics and are communicated effectively. Partners with PMOs from other RIG organizations (e.g. Flagship CXO; BDG PMO; RS PMO) to ensure close coordination of business plans. Guides departmental change management and communication efforts
Partners closely with RIG Strategic Support, HR, and CFS on resourcing and budgetary considerations. Ensures implementation of fiscal, human capital, and resource plans. Monitors effectiveness of these plans, highlights early warning signals, and works with partners on alternative approaches
Manages staff, including cross-site managers. Provides guidance, training and motivation as necessary to develop staff and meet project deliverables. Evaluates, hires, and counsels personnel. Follows corporate disciplinary procedures per established Vanguard standards as required. Sets performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures
Oversees highly effective, crew-centric VUE (Vanguard Unmatchable Excellence) efforts. Generates engagement and incremental improvements by consistently capturing voice of crew, deploying targeted solutions, and fostering continuous improvement culture
Coordinates activities and interacts extensively across departmental and divisional lines
Bachelor’s Degree required. B.S. in Engineering, Applied Mathematics, Statistics or related fields preferred
MBA or Masters in Operations/Statistics required
Lean/Six Sigma Black Belt, or ability to obtain within 12 months
Fluent in operations technology, process ownership, experimentation, and operating models, or ability to acquire this knowledge
Minimum 8 years related work experience including 5 years of management experience
Project management and strategic analysis experience

100

Retail Operations Specialist Resume Examples & Samples

Develop and implement policies and procedures for stores, taking into consideration time and resources optimization and relevance according to local store needs
Support in ways to improve systems and streamline processes in the markets. Identify and try to eliminate non-value added business activities to improve productivity and profitability
Support the operations team of Retail stock takes in line with SOX compliance, providing post-analysis and support to minimize shrinkage
Bring Retail point of view in IT implementation of Ops tools and systems, in order to ensure their relevance for the store needs
Provide manuals and trainings to store staff, SOM about the Retail Ops tools. projects and systems
Act as the Super User of the EPOS systems in the management of operational issues and the sharing of the required knowledge among the Store Operations Managers & store teams
Handle the Retail Store Data Base and ensure that the process and the information are kept up to date at any time in collaboration with the field
Proactively liaise with key stakeholders in the affiliate and at global level to ensure that each affiliate is PCI compliant
Monitor & track worked hours, productivity per hour and compensation costs for the markets
Define, implement & monitor labor standards. Challenge these constantly based on business needs/changed processes/customer interaction changes or modified company strategy
Utilise business & analytical acumen in developing analysis and tools driving efficiency and supporting the Retail Operations Manager LSE as well as the field teams
Support in escalating appropriately EPOS, IT or systems issues. Liaise with IT department to ensure that initiatives and enhancements focus on answering store needs and improving business profitability
Support in managing external vendor relationships, including supply, IT and maintenance vendors
At least 3 years of strong retail operational background and at least 2 years working in a store environment
English ( fluently written and spoken),
Knows very well windows applications

101

Retail Operations Supervisor Resume Examples & Samples

Have a clear understanding of merchandising and retail operations
Ability to identify and correct discrepancies in consistency of program execution
Able to monitor and anticipate store needs for supplies required to operate daily functions
Able to identify customers’ needs, and balance with operational requirements to provide customer experience standards
Possess strong space optimization and organizational skills for product and fixture storage
Adheres to all company policy and procedures
Associate or Bachelor’s degree course work

102

Retail Operations Director, Franchise Resume Examples & Samples

Degree or Diploma in Business or related discipline
10 years’ or above in fashion retail chain store management experience at least 8 years of which at managerial level
Solid experience in retail and franchise operations in China market is essential
Good insight of casual wear market and high commitment to meet sales target are valued
Excellent coaching skill, marketing sense and data analysis skill are required
Extensive travel to PRC is required

103

Retail Operations Intern Resume Examples & Samples

Prior retail or apparel industry experience
Must be studying a major related to Communications or Business Communications
Understanding of the Lucky Brand aesthetic and an enthusiastic willingness to learn

104

Retail Operations Intern Resume Examples & Samples

Must be studying a major related to Business, Finance, Retail Operations, Computer Info Systems etc
Strong interest and previous experience in Retail or Apparel
Microsoft Office Programs (intermediate to advanced Excel)
Exceptional interpersonal skills

105

Retail Operations Specialist Resume Examples & Samples

Managing completion of custom scheduled reset activities based on customer supplied scorecards, random audits or manager assessment
Real time reporting on individual assignments and reporting results to Natural Insight
Indirectly manages, motivates and trains members of the team to achieve maximum performance
Effectively uses customer supplied scorecards, audits or manager assessments for customer reporting systems
Effectively communicates between the Area Manager for the team and direct manager ensuring all direction given is consistent
Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.)
Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology and administration)
Pro-actively share information and customer/principal information with other team members to build organization capacity
Customer guideline compliance which includes shelf tagging, product merchandising, NI STS, store clean up and reset guidelines
Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business
Work with store personnel to achieve and maintain merchandising excellence and build customer good will on reset projects
Manage such duties as checking date codes, schematic integrity, replacing decals/re-order tags or ads and placing point of purchase material
Responsible for special reset projects as assigned
Return all phone calls and/or email within a 24 hour period or as requested
Complete special projects as requested
Prior food broker, retail and reset responsibility experience preferred
Occasionally lift and carry individual cases of product, shelving, or displays of up to 50 pounds, may be exposed to changes in temperature and humidity as they may work in and around coolers and freezers
Must possess strong interpersonal, organizational, decision making and leadership skills
Must have good vision and be able to operate a calculator, fax machine, telephone, paper cutter, copier, hammer, screwdriver, drill case cutter, hand truck, and pallet jack
Must have access to internet on a daily
Must have a valid driver’s license and must be able to drive in a car for extended periods of time
Must be willing and able to work in extremely cold environmental conditions (i.e. refrigerated and freezer sections of retail stores.)
Must have working knowledge of Excel

106

Director of Retail Operations Resume Examples & Samples

At least 3 years of management experience in a campus dining environment, preferably with board and retail experience
Strong leadership/training skills; organized and systems oriented, along with strong unit financial skills
Strong track record of staff management and client satisfaction skills
Excellent customer service and team development skills
Proficiency in Microsoft software

107

Retail Operations Lead-rochester Resume Examples & Samples

Experience in a retail or office environment
Demonstrated commitment to quality customer service
Proven ability to manage competing priorities
Ability to work flexible hours (some evenings & weekends)
Proven ability to show attention to detail
Effective communication skills - clear, concise and positive
Demonstrated personal effectiveness and interest in developing own skills and knowledge

108

Svp Retail Operations Resume Examples & Samples

Provides a vision for the direction of CRS that is consistent with the CSA Strategic Plan
Builds and maintains a talented management team
Sets organizational objectives
Structure roles and responsibilities as well as organizational design to achieve objectives
Develop personnel in order to have people in the right positions and the most talented organization
Provide feedback and corrective action for those individuals who need improvement
Track progress of the team versus objectives
Develop a positive relationship with key personnel and clients
Establish a culture of teamwork, openness, and trust within the department
Must have persuasive public speaking, conflict resolution, strategic planning, and people management skills
Ability to develop future leaders, create client satisfaction, and working with multifunctional departments to accomplish organizational objectives
Successful experience at developing and managing department strategy, structure, processes, skills, and a culture to meet and exceed organizational goals
Demonstrate good people skills. Must possess strong negotiation, collaboration and influencing skills
Ability to be a clear communicator, strategic thinker, and problem solver
Must have ability to effectively prioritize heavy demands and delegate effectively

109

Professional, Retail Operations Resume Examples & Samples

Customer Knowledge: Applies knowledge of the customer's business to develop optimal solutions
Works with customers, POS program data and marketing to help redesign current offerings and develop additional, best-in-class front-end sales offerings
Establishes a planned visitation schedule to customers who participate in offers that require regular updates to one or more sections of merchandise
Works collaboratively with and utilizes the entire selling team to accomplish objectives, and assists in assuring entire sales team meets their objectives
Facilitate front end quarterly business reviews
Implement and manage Cardinal Health Retail front end offering for independent pharmacies
Build front end relationships with current customers, front end managers and/or prospects
Establish compliance processes for when front end resets are complete
Act as Subject Matter Expert for Cardinal Health retail front end offering and general retail market intelligence
Act as a point of contact between Independent Sales Force and Consumer Health
0-2 years retail experience
0-2 years sales experience
Some overnight travel is required

110

Retail Operations Specialist Resume Examples & Samples

Respond to inquires from the stores and work to deliver solutions and answers in a timely manner. Provide excellent customer care, recognize and act on issues with a sense of urgency
Design, create and distribute store surveys to gain feedback on operational processes as requested by management
Analyze and present data received from surveys. Make recommendations designed to have a positive impact on both the customer experience and the profit of the stores
Research, gather departmental information and partner with Store Communications Specialist in the creation of store communications
Gather insights from users and make recommendations pertaining to the navigation of the retail intranet. Partner with IT to maintain and upgrade the site
Order supplies/bags for stores manage budget and maintain vendor relationships
Ensure communication tools (i.e., voicemail, e-mail, etc) are kept up-to-date. Update materials, SOP’s and processes as needed
Prepare and coordinate mailings to stores, District Managers and Regional Directors with the mailroom in addition to filing, recording, and maintaining records
Coordinates across various departments and geographic boundaries ensuring completion of projects within established timelines
Manage projects for retail operations team
Process purchase orders for retail operations
Manage process for new store set up
Prepare documents, general correspondence, and related material and maintain appropriate files
Coordinate meetings, appointments and travel accommodations as needed
Knowledge and understanding of retail store operations and store support
Proficient in MS Office to include, Word, Excel, Access and PowerPoint as well as standard web browsers and intranet applications
4 plus years of retail operations/support
Ability to work with minimal supervison
Proven track record of meeting deadlines
Ability to build partnerships across the organization and to function in a collaborative environment

111

Retail Operations Senior Associate Resume Examples & Samples

Fluent in English (CET-6 or above)
Detail oriented, good logical thinking
Good MS Office skills, especially on Excel and PowerPoint

112

Retail Operations Associate Resume Examples & Samples

Process settlement/cash match/bank reconciliation prior to different cut off times for Hong Kong, Korea, Singapore and Taiwan clients
Create and transfer payment through banks timely and accurately
Follow up on outstanding issues and raise enquiries when appropriate
Provide assistance for problem solving
Ensure that the daily workflow adheres to Anti-Money Laundering, Compliance and internal policies
Liaison with Hong Kong, Korea, Singapore and Taiwan to ensure daily routines are carried out on time
Prepare statistical reports if required
Work closely with New Accounts & Maintenance and Dealing team to ensure a smooth workflow

113

Retail Operations Supervisor Resume Examples & Samples

Maintain excellence in store merchandising, detail and customer service
Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
Ensure 100% customer satisfaction
Lead by example by promoting teamwork within all departments
Ensure a high-level of data entry accuracy with minimal errors
Maintain store inventory levels and inventory accuracy
Control and reporting of Accounts Receivable and Accounts Payable
Understand, implement and ensure compliance with all Brick Group policies & procedures
2 or more years of customer service or sales experience
Previous retail Supervisory or Senior Associate experience an asset
Proven track record in customer service, operations and merchandising
Highly developed problem solving skills
Good time management skills and work ethic
The ability to promote an extreme level of excellence and pride in customer service and store detail

114

Retail Operations Specialist Resume Examples & Samples

Assists the SVP Retail Operations with data research, gathering and reporting to ensure successful completion of branch transformations and consolidations. Coordinates with all appropriate parties; participates in meetings by taking meeting minutes, writing process tracking reports and preparing correspondence
Assists management with researching, trouble-shooting and drafting responses to complex operational issues
Assists with creating, updating and/or revising procedures to ensure the bank remains in compliance with various laws and regulations
Assists with gathering of data for internal and external audit requests
Assists in preparing various required management reports by collecting information and identifying and reporting exceptions to manager
Provides support to the SVP Retail Operations on a variety of other projects
Serves as a backup for the management of the bank’s NSF portfolio, including vendor management and reporting
Assists with bank mergers as needed
Provides support for systems conversions, as needed
May provide coverage and assistance with Retail Operations Help Desk and ServicePro
Understands and complies with all Bank policies and procedures, and federal and state laws and regulations pertinent to this position; stays informed and shares updates on changes with management. Required to successfully complete all required Compliance training
Continuously supports the Bank’s Mission Statement and Core Values
This position has no direct or indirect supervisory responsibilities
Branch Transactions Management - Knowledge of cash handling, teller transactions, cash organization, asset protection, cash dispenser and balancing. Knowledge of branch operational procedures, policies and norms
Customer Service - Highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers
Operational/Regulations Processes - Knowledge of organization’s policies, regulations, objectives, and initiatives according to the job’s responsibilities. Ability to establish, conduct and track (audit) operational processes properly, and implement changes
Risk/Compliance - Knowledge of one or more of the following: Auditing, System Auditing, Fraud Prevention, Risk Management, Compliance Administration. This includes knowledge of all applicable local and federal laws and regulations
Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
Quickly learns and achieves proficiency in new software applications as needed
Identifies and resolves problems
Demonstrates attention to detail
Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
Composes thorough and detailed written technical documentation, procedures, manuals, etc
Presents organized and thorough information and data appropriate for intended audience
Demonstrates follow-up skills
Provides timely and professional support to all internal/external customers and vendors
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
The employee is frequently required to sit
20170428

115

Retail Operations Specialist Resume Examples & Samples

Deliver training relating to department specific programs, standards and National initiatives, including all core foundational and compliance training for stores
Select and prepare hub-store trainers
Maintain peer training standards
Work closely with all stakeholders to foster an environment of continuous improvement and best practice sharing with a focus on improving customer experience
Ensure department adherence to company policies/procedures and consistent execution of format process and strategy. Determine how variances from policy or strategy should be addressed
Support store teams on action planning and follow up on prior feedback/action plans in order to ensure continuous department improvement
Work closely with BU to operationalize merchandising programs, provide expertise developing key programs, training materials, execution guides, stunts and events
Collaborate with Learning and Development team on evaluating the effectiveness of training
Communicate new training initiatives to stores
Conduct store visits to priority stores and analyze department performance, develop action plans to address any gaps in performance or procedure. Partner with Store Managers and Assistant Store Managers on improving the performance of the store
Provide input to operations in hiring, succession planning and talent mapping initiatives for Department Managers
Provide stakeholders with post mortems from events, seasonal programs and BU initiatives to ensure key learning is captured and improvements are made for future initiatives
Participate in District Manager calls to provide progress on current and upcoming programs, events and opportunities
Conduct calls with dept. managers on initiatives, events and opportunities
Follow up on completion of department specific colleague new hire training, escalate non-compliance as necessary
Act as a Subject Matter Expert (SME) on an ongoing basis
Support the learning strategy
Participate in new store openings by coaching and training standards and programs to store operations, not to working stock or setting up planograms
Demonstrated excellent customer service skills
Expertise in department specific merchandising, operational knowledge in processes and standards and customer experience
A demonstrated interest in training and development
The ability to facilitate, coach, train, assess and evaluate employees in both a group as well as an individual setting
Retail leadership & management experience
Experienced in coaching, leading and motivating others
Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills
Must be able to manage multiple concurrent projects
Demonstrated ability to make sound judgments and decisions
Ability to adapt positively to a changing environment and shifting priorities
Strong team player with self-discipline and motivation to work independently
Strong diagnostic analytical skills (Root cause analysis)
Reflective of Loblaw Leadership Behaviours and Shared Values
Training completion stats (CES-delivered training)
Training feedback evaluation scores (CES-delivered training)
Trainee test results (specific scores – individual/district, etc.)
Department contribution - store/district vs. banner average
Key category performance – district vs. banner average
NPS, C-SAT & LAR scores – district vs. banner average
District sales – district vs. banner
Shrink and scrapping level – store/district vs. banner average
Turnover reduction – district vs. banner rates
PI accuracy – store/district vs. banner average

116

Retail Operations Attendant Resume Examples & Samples

Serves customers in an efficient and friendly manner; resolves customer concerns
Monitors and maintains retail and display items, beverages, coffee, and condiment area
Follows all cash handling standards
Keeps cashier area clean, utilizing proper cleaning products and sanitation standards
Food Preparation
Stocks, prepares, cooks, and serves all menu/food related items in unit assigned
Inventories supplies daily and requisitions items, as needed
Monitors sanitation, food production, handling, and storage practices of assigned unit and ensures compliance with established standards
Washes, peels, cuts, and seeds vegetables and fruits; weighs and measures designated ingredients
Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator
Cleans work areas, equipment, and utensils; distributes supplies, utensils, and portable equipment
Interacts with co-workers to ensure compliance with company service standards, and inventory and cash control procedures
Ability to interact with diverse and high volume customer base in a friendly and efficient manner
Ability to use the time clock system properly, and record worked hours for processing
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to answer basic questions regarding unit operations and direct other questions to appropriate parties
Possess the ability to meet Dining unit specific uniform standards for this position
Utilize all Personal Protective Equipment's per Dining's guidelines
Wear a cut resistant glove whenever using a sharp or potentially sharp tool or instrument
Ability to follow all Dining's health and safety standards and requirements

117

Retail Operations Internship Resume Examples & Samples

Participate in project/operational activities
Design and test processes
Follow up on Retail Banking Center inquires
Identify and recommend enhancements to existing processes/procedures
Additional responsibilities as assigned by National Retail Operations Process Manager and team
College level Status
Working towards a Bachelor's or Master's degree from an accredited University
1 year Microsoft Office Applications (Word, Excel, Power Point)

118

Retail Operations Supervisor Resume Examples & Samples

3 - 5 years previous retail experience requested
Ability to read schematics and store POGs
Previous management experience a plus
Ability to manage, influence, and direct a team
Strong communication skills needed to interact with store personnel and consumers
Must have valid Driver’s License, reliable transportation, and proof of insurance
Responsible, reliable, and dependable work habits a must
Knowledge of Pet Supplies and Grocery industry a plus

119

Retail Operations Specialist Resume Examples & Samples

Analyze overdraft items and determine resolution to return or reimburse
Process ACH exception items and analysis report
Process charge-off recoveries for ACH customers
Perform monetary transaction for operation functions
Verify stop payments and holds for banking centers
Verify and close debit/ATM cards for closed accounts
Serve as liaison for the call center, exception items and data entry
Provide back up for deceased account reporting
Provide administrative support to Retail Operations Manager
Track and maintain documents for surprise cash counts in Banking Centers
Process foreign currency and collection services
Research and respond to the Retail Operations incoming mail
Assist Banking Centers with operations and customer issues
Understands processes and procedures necessary to successfully perform tasks
Possesses the technical and computer skills required in the position
Demonstrates the ability to learn rapidly and adapt quickly to new processes and technology

120

Retail Operations & Finance Manager Resume Examples & Samples

Actively contributing to the development of the IKEA store business plan and ensuring it is aligned with IKEA global directions, the country’s priorities and local potential
Achieving growth and sustained long-term profitability while keeping our customers in focus
Delivering the store agreed goals
Performing business analysis and providing recommendations based on the outputs
Having a full overview of the profit and loss (P&L) for the store and understanding how different actions impact the different lines in the P&L
Take responsibility for summarising and communicating our financial goals, including the P&L, to ensure that they are agreed upon, distributed and clearly understood by everyone
Supervision of our Resource Planning and Information Technology co-workers
Ensuring the store is in shape as new by managing maintenance and property
Securing that our investments minimise environmental impact and that utilities, such as energy, gas, water, are consumed as efficiently as possible
Previous management experience in a financial/commercial role with proven analytical and numerical skills
Understanding the profit and loss and how to affect its result through actions
Experience of setting and implementing action plans, setting budgets, providing clear direction and following up goals
Ability to quickly develop knowledge of the local market and business conditions and take commercial decisions based on this information
Experience of leading in a changing environment
Ability to read and understand written English and basic spoken English

121

Regional Director of Licensed Retail Operations Resume Examples & Samples

Provide leadership, motivation, training, communication and coaching to business unit retail leaders and associates through frequent store visits and interaction
Ensure that all performance standards are maintained by making sure that all company policies and procedures are followed and immediate action is taken to address deficiencies
Direct the creation of positive work environments within each retail location
Ensure that performance gaps are addressed through progressive disciplinary action and proper documentation as required
Maximize same store sales through direction (corporate) or influence (licensed) by ensuring that store conditions, customer service levels, merchandising standards, and purchase concentration ratios (licensed) are always in compliance with Save-A-Lot standards
Consistently maintain all stores as clean, safe, respectful and pleasant environments in which associates work effectively and customers enjoy shopping
Strategically grow Save-A-Lot within the business unit’s markets by influencing licensed retailers to expand store counts into carefully selected locations and leading them through the development of new store projects
Participate in the strategic planning for any Corporate Store growth in the Business Unit as well as work with Market Development on the identification, selection, analysis, and approval of future store sites
Ensure the successful and profitable operation of corporate and licensed stores within business unit by managing (corporate) or influencing (licensed) all operating expenses that are considered appropriate controllable expenses (i.e., labor, shrink, utilities, repairs, and administrative costs)
Accountable for meeting or exceeding sales and labor budget through team direction and follow through
Diagnose operational issues and develop effective and timely solutions
Ensure execution and sustained corrective action takes place
Ensure that accounting policies and procedures and company controls providing for the proper security of all personnel, facilities, and company property, which includes equipment, assets, inventory and cash are in place and are being followed
Ensure that all business unit personnel and facilities are in compliance with all federal, state, and local laws

122

Retail Operations Co Ordinator Resume Examples & Samples

Relevant experience in luxury or comparable retail environment with retail operations focus
Ability to multi-task with minimal supervision
Demonstrate time management and organizational skills even when managing complex and competing priorities
Strong analytical, planning organizational and problem solving skills and an ability to anticipate challenges and obstacles and proactively recommend solutions

123

Retail Operations Administrator Resume Examples & Samples

Reception administration to include answer/triage incoming phone calls and visitor management
Respond to store or consumer requests for general information, and relay concerns to appropriate person
Keyboarding, photocopying, filing, faxing and mailing out correspondence, memos, reports, schedules, forms, action plans, purchase orders, and packages of information materials
Verify and sort and mail and courier packages accordingly
Coordinate and process office supply orders
Maintain building phone/email contact list
Provide operational support to internal and external customer base
Support all Business Units by providing various types of information when requested
Perform other duties as assigned to support McKesson Retail Banner Services

124

Retail Operations Center Helpdesk Coordinator Resume Examples & Samples

Strong analytical and demonstrated problem-solving skills
Must be able to work the overnight shift
Ability to identify trends, troubleshoot, document, escalate, track, and resolve issues
Able to develop and implement solutions that prevent issue recurrence
Broad-minded, with scrupulous attention to detail
Ability to manage multiple tasks concurrently, including projects of medium complexity
Outstanding communication skills, both verbal and written, that can be applied at all levels
Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and builds partnership
Contact center or retail experience strongly preferred
Global thinker who performs well in a fast-paced, ambiguous environment
Knowledge of Apple products and Microsoft Office
Bachelor’s degree or five years’ related experience (including combination of retail, contact center, and/or ticket response)

125

Retail Operations Assistant L Oréal Paris Resume Examples & Samples

Efficiently handle day-to-day team administrative & organisational with minimal input
Manage and update consultant team trackers weekly and provide ad hoc data analysis when required
Lead collation and monthly updates for CPD merch project from several key stake holders and develop process to manage ongoing
Lead consultant mystery shopper program and collate results of all national competitions and incentives
Manage ad hoc marketing projects and deliver and present results to senior management as needed
Assist with creative and operational elements for all consultant and external meetings and events
Maintain product cupboard and manage consultant tools requests, allocations & customer goody bags and raising all NCO’s
Organizing store packs to be sent out to consultant stores monthly, including collation and development of all content
Strong communication skills, with an articulate manner
The ability to work autonomously
Energetic and enthusiastic with a team spirit

126

Retail Operations Director Resume Examples & Samples

An energetic and resilient multi-channel retail expert
A budget pro, prior experience of driving a P&L, where you’ve led and learned from successes and mistakes
Exceptional track record of commercial delivery in a consumer driven business
Passionate about the customer experience proposition, with the proven ability to drive the customer connection and create a world-class in-store experience
A genuine passion and appreciation of branded retail
A natural leader, who can influence, inspire and collaborate to drive transformative impact

127

Director of Retail Operations Resume Examples & Samples

Manages and directs Buying Team
Manages and directs Retail Operations Supervisors and Front Line Staff
Manages and directs Warehouse Operation and Shipping, Receiving and Ecommerce Teams
Supports and assist with special projects, E-Commerce, and company initiatives as needed
Plan, lead and execute all new retail store openings, remodels and special events
Work with Finance Team on budget planning and review
Work with Food and Beverage Team on cross-promotional sales opportunities and product safety
Overall Profit and Loss account
Professional credentials in Retail Management desired

128

Retail Operations Managermesilla Valley Mall Resume Examples & Samples

Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks with moving parts

129

Asset Protection Retail Operations Center Coordinator Resume Examples & Samples

Prior asset protection experience preferred
Ability to learn and understand store fire and security systems
Ability to become a certified store detective (if not already certified)
Experience with office technology tools (current examples include Word, Excel, and PowerPoint)
Ability to remain calm and objective under pressure
Ability to learn and understand current camera technology and software
Basic understanding of the criminal and civil justice systems
Basic understanding of Organized Retail Crime (ORC)
CPR/AED trained and certified
Ability to maintain a professional appearance
Committed to reliable and consistent attendance

130

Retail Operations Associate Resume Examples & Samples

Handle account maintenance tasks based on customer instruction and company policies or procedures
Set up and maintenance of monthly savings plan
Handle enquiries from business per service level
Complete all the customer requests and tasks assigned within the required timeframe
Follow up on outstanding issues and problems and escalate when appropriate
Ensure daily workflow are complied with Legal, Risk, Compliance policy and local regulatory requirements
Ensure all Anti-Money Laundering and Gatekeeper rules are being followed and procedures are being updated accordingly
Ongoing liaison with other departments in Hong Kong, Korea, Singapore and Taiwan to ensure a smooth workflow and all daily tasks are performed timely and accurately
Working hours are 9:00 am to 6:00 pm (Monday to Friday)

131

Data Analyst, Retail Operations, Global Ops Resume Examples & Samples

Applies basic statistical concepts and descriptive statistics to understand and describe relationships in data
Participates in discussions with business partners to define business question and to consult
Creates impactful visual representations of analytic insights and concise summaries of methodology geared to audience needs; presents selected portions to stakeholders
Provides analytic support (code documentation, data transformations, algorithms, etc.) to IT to implement analytic insights and recommendations into business processes (e.g., feed of modeling scores into campaign manager)
Contributes to analytic project proposals
Mentors new analysts in databases, tools, access, data prep techniques
Years within data analysis field or discipline (Minimum 1 year experience)
Retail, Workforce management, Finance experience is a plus
Education: BA/BS with concentration in quantitative discipline - Statistics, Math, Comp Science, Engineering, Econ, Quantitative Social Science or similar discipline
Exposure and business-applicable experience in several Modeling & Machine Learning Techniques (regression, tree models, survival analysis, cluster analysis, forecasting, anomaly detection, association rules, etc.)
Exposure and business-applicable experience in several data ETL (Teradata, Oracle, SQL, Python, Java, Ruby, Pig)
Exposure and business-applicable experience in several analytic languages (R, SAS, SPSS, Stata)
Big data processing techniques, preferred
Retail, customer loyalty, and eCommerce experience, preferred

132

Coordinator, Retail Operations Resume Examples & Samples

High school
One to two years’ experience in an office environment
Business communication skills

133

Retail Operations Clerk Resume Examples & Samples

Maintains retail accounting records for assigned operating areas. Examines a variety of documents reflecting retail and warehouse transactions for accuracy and adequacy of information provided; performs research and makes necessary adjustments. Verifies invoices, transfers, etc. and makes up Supplemental Reports of Goods Received; ensures that all accounting documents are submitted on a timely basis
Compiles comparative sales reports by computing percentages of increases or decreases, by department. Compiles daily cash over/short report by register location, based on computer run and daily cash reports received; notifies appropriate managers. Assists in the preparation of a variety of special and periodic reports relating to the retail operations
Maintains price lists of items on a current basis; checks extensions on purchases for designated locations and posts data to appropriate logs and ledgers; verifies balances with computer print out sheets issued periodically
Maintains files of Report of Goods Received, merchandise transfers; price change bulletins as well as other files relating to the office functions. As instructed compiles periodic and special reports based on records maintained and/or data collected; also prepares merchandise transfers, as necessary, based on specific information supplied
Maintains in current status, stock control records for the retail department. Posts withdrawals from warehouse by merchandise transfers; posts Report of Goods Received (RGRs) as well as goods returned to warehouse from locations. Posts retail price changes and notifies all locations of such changes. Insures maintenance of adequate stock levels by entering the appropriate data into the computer, in accordance with established procedures, which results in the computation of pertinent stock sales ratios
Assists in processing all retail (H8) payroll time cards; computes hours of work or leave and posts same to card; determines associates entitlement to regular hours, overtime pay, premiun pay (night differential), holiday pay and leave entitlement; assures supervisors sign time cards for approval of payment. Assists in maintaining associates personnel payroll records on a current basis
Assists in periodic checking of warehouse book inventory against actual physical inventory balances to ensure agreement. As required, maintains number control of inventory sheets utilized by the various Exchanges and locations for their inventories; makes appropriate distribution and assures proper return accounting department; contacts appropriate departments when sheets are missing
Types a variety of correspondence and reports pertaining to retail operations
Works under the general supervision of a designated supervisor who provides instructions on new procedures and provides assistance and guidance in connection with difficult problems. Carries out regularly assigned duties independently in accordance with established routine procedures. Work is reviewed by spot check for accuracy and adherence to established procedures

134

Retail Operations Consultant Resume Examples & Samples

Min 4 years related sales experience, preferred
Proven product knowledge in business area
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
Completes work independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues

135

Rr-regional Director of Retail Operations Resume Examples & Samples

Overall fiscal responsibility for helping establish and achieving business plan goals and budgeted objectives through sales, margins, profitability, and other financial measurements
Lead, direct, inspire, and develop direct reports ensuring talent development and succession planning to maximize employee performance, bench strength, and individual career growth
Create and drive a high performance culture by setting clear expectations, targets, analyzing stores, holding leadership teams accountable and giving appropriate and prompt feedback
Maintain a proactive approach to strategy execution and consistently communicate vertically and cross-functionally to ensure alignment of internal priorities and resources that are allocated appropriately to achieve desired results
Work cross-functionally to provide feedback on product, competitive landscape, market knowledge, real estate, construction, operations process, marketing / brand initiatives, human resources, and any other areas that impact field operations
Visit stores to evaluate business operations, guest service and develop solutions to current operational challenges with Operations Support Team looking for company solutions to increase positive guest experiences, brand awareness, productivity, workflow, and profitability
Inspirational leader who creates career growth for our field staff through training and development
Ability to think strategically, understand complex business challenges and formulate effective solutions designed to improve results
Strong interpersonal skills and ability to achieve desired results in a fast-paced, highly competitive, multi-tasking environment
Ability to conduct and analyze research related to consumers, industries, markets and competitors
Possess strong organizational, problem solving, negotiation and resolution skills
Ability to make effective and persuasive presentations on complex topics to leadership
Experience setting a shared vision and direction and building the excitement needed to influence a wide variety of stakeholders
Experience building organizations with strong teams and truly committed staff – evidenced by employee retention, promotion and engagement
Demonstrates the ability to bring out the best in others through coaching, mentoring and honest feedback

136

Digital Retail & Operations Specialist Resume Examples & Samples

Project Delivery processes (project planning and schedules)
Use of Jira as advantage (in order to loop into market co-ordination and localisation teams)
Appreciation of content creation, localisation and deployment processes (client approvals, Digital Asset Management, secure file transferring and versioning)

137

Intern Retail Operations Resume Examples & Samples

Support the Retail Department
Assisting with weekly and monthly reports
Follow up development of packaging items (sampling, order process, quality checks etc.)
Support bi-annual store seminar
Support new store openings
Retail Customer Service
Creating Tech packs to support the Design Team
Creating/updating Technical Sketches
Working on Seasonal Overviews/Range plans/Colour boards/Fabric boards under the guidance of the Design Team
Ensuring all Seasonal files & Mood boards are kept up-to-date
Preparing fitting sessions and organizing/recording relevant information
Generally supporting the Design Team and helping to keep the office organized at all times
3rd year of Bachelors studies in Management and International business or equivalent
Language: fluent in English, both verbal and written French and/or German is a plus
Numerical skills
Familiar with MS Office

138

Retail Operations Senior Associate Resume Examples & Samples

Follow up on outstanding issues and raise enquiries and provide assistance for problem solving
Perform day-end control checks on fund dealing restrictions
Prepare statistical reports
Ongoing liaison with Asia regional FIL operation teams to ensure daily routines are carried out on time
Work closely with New Account, Account Maintenance and Banking divisions to ensure a smooth workflow
May have to work under shifts – 10 am to 7:00 pm or 11:00 am to 8:00 pm
Any other tasks assigned by your line manager

139

Senior Analyst, Retail Operations Resume Examples & Samples

Working with US DTC and its business and operational stakeholders to create effective analytical and reporting tools that facilitate expert control of the business
Providing data transparency in the most automated and efficient way to support decision-making within the US DTC operational team and its partners
Developing an approach to quickly analyze and visualize data and communicate key actionable insights to all levels of the business
Act as a departmental analytics and reporting expert, using findings to drive change and shape strategy for DTC
In conjunction with new technology roll-outs in DTC, develop baseline analytics and techniques for measuring success. Drive change based on data analysis
Provide analytical support to streamline and sustain the continuity of reports being generated within the department
Develop new analytical tools and operational reporting for business functions and the department providing support and training to ensure that skills and capabilities are transferred to others
Validate and reconcile existing and new reporting tools against actual performance. Develop and improve reporting via Tableau and other data visualization tools
Support specific projects undertaken within the department through data gathering, analysis, report development, presentations and recommendations
Develop an understanding of interdependencies between systems, datasets, and processes
Create simulations to evaluate different strategies and scenarios in order to optimize US retail operations
Strategic thinker with strong commercial and business acumen
Forward-thinking, curious and innovative mindset
Demonstrated analytical skills, comfort with Finance and/or Accounting principles and good understanding and experience with retail math and retail financial drivers
Ability to understand key strategic and business concepts and translate into effective methods of communication
High personal impact and communication skills both verbal and written
Ability to navigate a matrix organization
Ability to organize data, analyze information and draw powerful insights
Comfortable working closely and facilitating with senior executives
Ability to gather data from multiple sources and manipulate to develop demand-driven and action-based reporting and analysis
Minimum 7 years of strategy, business development, consulting and/or finance experience preferably in the retail industry
Bachelor’s degree in Economics, Business Administration, Marketing, Statistics or Research
Proficiency in SQL, R, Python or other programming languages
Proficiency in Tableau or other data visualization tools
Advanced MS Excel (pivot tables, power queries, macros) and MS Access (database creation, query design) skills
Advanced report usage and development in MicroStrategy
Advanced experience with SAP

140

Stage Retail Operations Resume Examples & Samples

Gestione degli acquisti materiali a supporto dei punti vendita; - Gestione sistemi di cassa e CRM
Gestione processi e strumenti digitali dei punti vendita
Preparazione e partecipazione inventari periodici
Supervisione e risoluzione problematiche di tipo logistico e amministrativo
Laurea in Economia, Ingegneria Gestionale o Lingue e Letteratura Straniera
Ottima conoscenza degli applicativi MsOffice (soprattutto Excel)
Fluente conoscenza della lingua inglese
Ottime capacità organizzative, buone attitudini relazionali, flessibilità operativa, raggiungimento degli obiettivi
Interesse per il prodotto abbigliamento e il settore del lusso

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