Success Agent Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the success agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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D Schoen

Donnie

Schoen

19146 Doyle Ford

Boston

+1 (555) 592 9360

19146 Doyle Ford

Boston

Phone

p +1 (555) 592 9360

Experience Experience

New York, NY

Success Agent

New York, NY

Considine, Crist and Schumm

New York, NY

Success Agent

Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Handle inbound customer support requests to perform Salesforce Admin tasks in the customer's org (creating reports, workflows, formulas, etc)
Familiarity with tools & practices of the trade such as case management, knowledgebase, defect & escalation management
Create knowledge materials dedicated toward operational efficiency while also empowering and enabling the Salesforce community
Provide support to our external customers and partners
Liaise between CSG DMP, Engineering, and Product teams to develop training methodologies and enhance support protocols
Provide top level of support that ensures customer's success

Phoenix, AZ

Success Agent Tier

Phoenix, AZ

Rice-Hagenes

Phoenix, AZ

Success Agent Tier

Assist with general best practices, including: email performance indicators, optimizing program results
Provide exceptional technical support via phone and email to Salesforce Marketing Cloud's clients
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Provide thorough troubleshooting of complex client issues involving imports, exports, media tagging, the Krux platform, and data partners
Respond to customer requests that have been created through customer portal, Email, phone, chat and other channels
Develop and maintain technical product expertise and utilize that expertise in support efforts

present

Los Angeles, CA

Success Agent Senior

Los Angeles, CA

Dare LLC

present

Los Angeles, CA

Success Agent Senior

present

Provide technical support and assistance for all Support Team Members
Identify, develop and execute training/education gaps or challenges
Provide effective and timely communication about case status to tier 2 and Salesforce management
Flexible to work in EMEA/APAC/AMER time
Liaise and work closely with the Salesforce R&D team on escalated technical issues and product roadmap changes/new features
Work during one of the below shifts-
Analyze and review support case data to proactively assist with ongoing issues

Education Education

Bachelor’s Degree in Computer Science

Oregon State University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to work independently in a fast-paced environment and able to prioritize and manage time effectively
Ability to multi-task and perform effectively under pressure
Ability to communicate technical concepts clearly and effectively
Solid programming abilities in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript and Perl
Strong Business Acumen
Ability to multitask and perform effectively under pressure
Detailed, organized and results oriented
Excellent written and verbal communication skills
Comfortable interacting with all levels of customer and SFDC management
Results driven with high level of teamwork, accountability and integrity

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Success Agent Resume Examples & Samples

Provide support to our external customers and partners
Assist 3rd-party developers troubleshoot their integration with Marketing Cloud APIS and implementation of other Marketing Cloud and Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

Success Agent Tier Resume Examples & Samples

An Agent on the Usage team will primarily support the Data Management features and functions of the core Salesforce application. This includes, but not limited to, Data Loader, Import Wizard, and Sandbox
Manage customers' expectations and experience in a way that results in high customer satisfaction
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community
Complete assigned project responsibilities
BA/BS Degree

Success Agent Resume Examples & Samples

Visualforce and Apex code experience
Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
Solid programming abilities in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript and Perl
Some APIs also require strong AJAX web application development experience and knowledge of browser compatibility issues

Success Agent Resume Examples & Samples

BA/BS degree in a technical field preferred with a strong academic record
2 to 8 years of engineering / programming work experience
Previous experience with Salesforce.com CRM and its technologies
Salesforce.com App Builder Certification
Salesforce.com Platform Developer Certification - 1
Salesforce.com Platform Developer Certification - 2
Write sample code, client libraries, and contribute to Open Source projects
Resolve customer service issues and skillfully manage complex customer service problems
Meet the monthly goals on KPIs such as CSAT, Productivity, Open Case Backlog etc

Success Agent Resume Examples & Samples

Manage internal and external customer expectations and experience in a way that results in high customer satisfaction
Create knowledge materials dedicated toward operational efficiency while also empowering and enabling the Salesforce community
Research, document, and escalate technical issues as necessary
Actively participate in job-related training
Effectively prioritize and escalate customer issues as required
Understanding database concepts, data management (RDBMS), and SQL
Understanding and experience reading/writing HTML and CSS
Clear comprehension of Object Oriented Programing (OOP)
Assist 3rd-party developers in troubleshooting their integration with Salesforce APIs and implementation of other Salesforce developer products. This involves debugging, troubleshooting, and analyzing customer configurations
Current Master's student graduating in Spring 2017 pursuing a degree in computer science or computer/business information systems
GPA of 3.0 or above
Demonstrated analysis, problem solving and troubleshooting expertise
Detailed, organized and results-oriented
Ability to speak Spanish and/or Portuguese
Hard working, quick learner with a positive can do attitude
Prior experience in Customer Support or Customer Service in a customer facing role
Detail-oriented individual who is self-motivated and takes ownership of projects
Ability to work independently in a fast-paced environment and able to prioritize and manage time effectively
Results driven with high level of teamwork, accountability and integrity
Demonstrates hands-on willingness to accept challenging projects outside areas of experience

Success Agent Resume Examples & Samples

Understand Quote-to-Cash processes and become an expert in Salesforce Quote-to-Cash
Understand customer's business needs
Communicate product ideas, bugs, and customizations to the product development team
SFDC Certified Admin (201), SFDC Certified Developer (401), and experience in writing/troubleshooting Apex Triggers and Apex Classes and using debugging logs for investigation
Prior experience with Apex, Visualforce, JavaScript, HTML, and CSS
1 - 3 years experience working in SaaS
Ability to learn technology quickly through instruction and self-training
Exceptional verbal communication skills with friendly, patient and professional phone demeanor
Business analysis and requirements gathering abilities is a plus
CPQ experience is a plus

Success Agent Resume Examples & Samples

Act as first level of support for incoming client questions, triaging when possible via Zendesk
Own the issue and drive to resolution, keeping the client informed along the way
Support clients by providing thorough troubleshooting and internally communicating all support details including both business impact and technical details
Leverage Totango to understand account health, client usage and platform engagement and offering insight and guidance
Analyze and address inbound client requests to resolve or escalate issues, and ensure client satisfaction, client engagement and product usage
Contribute to internal documentation, adding clarifications when appropriate as approved by the Support Director
Stay informed of data-driven marketing news, emerging technologies and competitor offerings
Build technical trouble-shooting skills
Meet issue resolution and other operating metrics
A strong personal desire to develop a career in the martech/adtech space
Aptitude to develop understanding of the digital marketing ecosystem and business models (yield, product strategy, sales strategy, campaign strategy)
Awareness of or ability to quickly learn common data collection methodologies including but not limited to the following: URL parsing, text mining, content scraping, SDKs, hashed emails
Ability to quickly understand ad servers, media tagging, trafficking and data marketplaces
Strong analytic and excellent organizational skills
Excellent attention to detail and follow-through
Empathy and a willingness to champion the cause of the client
Rapid development of Krux product expertise
A dependable and reliable team player
1 - 4 years experience delivering or supporting a digital media business, revenue operations or digital marketing operation
Bachelor degree in technical field or equivalent technical experience
English language proficiency required. Additional languages a plus (and may be required in some locations)

Success Agent Senior Resume Examples & Samples

Work during one of the below shifts-
5+ years of prior experience in Technical Support and/or 2+ years with Salesforce administration experience
Demonstrated analysis, problem solving and skills troubleshooting expertise
Ability to effectively prioritize and escalate customer issues as required
Comfortable interacting with all levels of customer and SFDC management
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc
Hands on Experience with MS Office products such as - Outlook 2007+ versions, Outlook 365, MS Word & Excel
Experience on Email troubleshooting; Understanding Email Headers is a must
Knowledge about Windows & Mac OS
Basic troubleshooting skills related to web browsers
Experience with installing / updating / troubleshooting salesforce related applications/ add-ins on Windows & Mac platforms
Understanding of Email flow and basic email infrastructure
Knowledge of Proxy servers ,registries,.dll and .pac files
Excellent Analytics and problem solving skills
Knowledgeable of HTML5 applications; Plus point if he knows how to write it
Basic understanding of Mobile App's - including the Privacy features; understanding the White Paper of the app's
Certified Salesforce Administrator (ADM201)
Certified Salesforce Advanced Administrator (ADM211)
Salesforce App Builder Certification
Salesforce Developer PD1 certification
Experience as Salesforce Developer for at least 2 years

Senior Success Agent Resume Examples & Samples

Responsible for providing product support to users of the Demandware platform. Supports and contributes to the growth of best practices for delivery of Demandware support services
Understand Demandware technologies and troubleshooting practices to ensure successful resolution of Demandware product issues
Manage individual product issues to resolution
Contribute to the definition and evolution of Demandware methodologies, standards and best practices for support and product delivery
Identify customer needs and cultivate a relationship with the customer to generate more business for Demandware
4- plus years providing customer facing product/technical support (Web based products or eCommerce preferred)
Must be proficient with analyzing log files and standard debugging concepts
Familiarity with tools & practices of the trade such as case management, knowledgebase, defect & escalation management
Familiarity providing API support highly desirable

Success Agent Resume Examples & Samples

2 to 8 years engineering / programming work experience
Experience as a committer in an Open Source project is a plus
Salesforce.com Certified Developer (DEV401 Certified)

Learner Success Agent Resume Examples & Samples

Are supportive and encouraging throughout the learning process,
Are able to give advice and tips on how to reach their goals,
Patient, amiable, and good listeners
Engage them to participate and submit their ideas/feedback, and
Are confident and proactive but not pushy
Manage large amounts of incoming emails, live chats, and phone calls
Identify and assess learners’ needs (technical, pedagogical, and motivational, in nature)
Correctly tag customer interactions
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints and provide appropriate solutions and alternatives within time limits
Follow up to ensure resolution
Must be able to work weekends and have flexible hours
Proficiency in Spanish and English
2+ years work experience in an education-related field
A people-person that can exercise diplomacy, tact, and grace under pressure when working through customer issues
Strong verbal and written communication skills, with a particular expertise in writing simply and concisely
Have a passion for language-learning (to empathize with our learners!)
Proficiency in Portuguese a plus
Experience teaching English a plus
Experience working remotely a plus

Success Agent Tier Resume Examples & Samples

We're looking for an individual who is highly motivated and understands the need to assist customers with a heightened sense of urgency. This individual would idealy be able to multi-task and have excellent verbal and written communicative skills
Familiarity with Apex, Visualforce and JSON
Proficieny in analytical analysis and Salesforce Report creation

Success Agent Resume Examples & Samples

Responsible for providing product support to users of the Commerce Cloud platform. Supports and contributes to the growth of best practices for delivery of Commerce Cloud support services
Understand Commerce Cloud technologies and troubleshooting practices to ensure successful resolution of product issues
Complete assigned cases in queue with little or no supervision
Contribute to the definition and evolution of Commerce Cloud methodologies, standards and best practices for support and product delivery
Act as customer advocate
Identify customer needs and cultivate a relationship with the customer to generate more business for Salesforce
4-6 plus years providing customer facing product/technical support (Web based products or eCommerce preferred)
Strong troubleshooting/root cause isolation skills with web technologies such as JavaScript, HTML, XML, Web Services
Must be proficient with analyzing log files and standard debugging concept
Experience providing web development support is highly desirable. Familiarity with development IDE's such as Eclipse
Experience providing API support
Experience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable
Experience providing SaaS support is desirable

Success Agent Tier-mobile Resume Examples & Samples

Assist 3rd-party developers to troubleshoot their integration with Salesforce APIs and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
Write sample code as needed
Ability to effectively prioritize and escalate customer issues
Ability to communicate technical concepts clearly and effectively
Strong background and solid understanding of object-oriented concepts and languages
2+ years building web-based applications with a solid understanding of HTML, CSS, JavaScript, and at least one programming language, such as Java, .NET, or PHP
Understanding of REST and SOAP web-based services, with a working knowledge of WSDL interpretation, generation, and consumption
Knowledge of browser compatibility issues
Solid understanding of Internet technologies: firewalls, web servers, proxy servers, etc
Analysis, troubleshooting, and problem solving expertise
2+ years building web-based/mobile applications with a solid understanding of HTML, CSS, JavaScript, and at least one programming language, such as Java, .NET, or PHP
1+ year writing and debugging Apex and Visualforce
1+ year working with the Salesforce application or ADM 201 certification
Salesforce.com Certified Administrator (ADM201 Certified)
Salesforce.com Certified Advanced Administrator (ADM211 Certified)

Success Agent Tier-nightforce Resume Examples & Samples

Respond to customer requests that have been escalated from Tier 1 support analysts
Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Assist with the design and delivery of product and other technical training
Review support cases for technical and troubleshooting accuracy
Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive
Experience with Salesforce and/or CRM applications
Ability to multi-task and perform effectively under pressure
Understanding of database concepts and data management (RDBMS) and SQL
Salesforce Administrator
Read, develop, and debug software with Java, Visual Basic, C# or at least one modern object-oriented language

Success Agent Senior Resume Examples & Samples

Provide technical support and consultation to top Marketing Cloud customers
Provide technical support and assistance for all Support Team Members
Coordinate with Salesforce Core and external teams to effectively troubleshoot customer issues
Analyze and review support case data to proactively assist with ongoing issues
Support executive escalations and provide root cause assessments to executive team
Support product enablement escalations
Identify and assist situations where an opportunity is required and liaison with external teams for handoff

Success Agent Resume Examples & Samples

Handle inbound customer support requests to perform Salesforce Admin tasks in the customer's org (creating reports, workflows, formulas, etc)
BA/BS Degree highly preferred
Extensive experience with Salesforce.com and/or CRM applications
Ability to multitask and perform effectively under pressure

Success Agent Senior Resume Examples & Samples

Provide technical support and consultation to top customers
Coordinate with teams to effectively troubleshoot customer issues
3-5 years of prior experience in Customer Support
Highly adaptable, fast learner
Strong presentation skills and ability to translate technical assessments to executive level leadership
Exhibits exceptional time management skills
Ability to prioritize urgent and competing tasks
Quickly adapt and learn new technologies
Ability to coherently document technical issues
Action oriented with strong analytical and problem solving skills
High technical level understanding of the Wave Analytics/Salesforce Integration
2+ years' experience with supporting or developing SAS product(s)
Advanced knowledge and experience with one or more development technologies (Web Services API, REST API, JavaScript, AMPScript, SQL)
BA/BS Degree or equivalent work experience

Success Agent Senior Resume Examples & Samples

Manage highly visible, global and strategic, enterprise cases and ensure 100% customer satisfaction
Provide prompt and complete resolution to technical challenges and business issues that have been escalated
Lead the resolution of critical technical issues
Liaise and work closely with the Salesforce R&D team on escalated technical issues and product roadmap changes/new features
Provide effective and timely communication about case status to tier 2 and Salesforce management
Identify, develop and execute training/education gaps or challenges
Advocate customer's priorities internally within Salesforce
Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base
Serve as a Subject Matter Expert (SME) in the Setup Skill Group
Be leaders in the group, both on execution but in knowledge sharing
Certified Salesforce Advanced Administrator (ADM301)
Certified Salesforce Developer (DEV401)
Minimum 2 years T2 Salesforce Administration experience or equivalent

Success Agent Senior Resume Examples & Samples

Respond to customer requests that have been escalated from Tier 2 support analysts
Research, document, escalate cases according to procedure
2-5 years of prior experience in Customer Support
Comfortable interacting with all levels of management
Understanding and experience reading/writing HTML

Success Agent Senior Resume Examples & Samples

Flexible to work in EMEA/APAC/AMER time
Serve as a Subject Matter Expert (SME) in the Configuration & Usage Skill Group
Be leaders in the group, both on execution and in knowledge sharing

Success Agent Tier Resume Examples & Samples

Act as first level of support for incoming DMP client's technical questions through Zendesk
Provide thorough troubleshooting of complex client issues involving imports, exports, media tagging, the Krux platform, and data partners
Address inbound client requests to ensure high client satisfaction, client engagement and product usage
Develop and maintain technical product expertise and utilize that expertise in support efforts

Tier Salesforce QTC Success Agent Resume Examples & Samples

Provide top level of support that ensures customer's success
Quickly analyze tickets logged by customer and assist them with resolving the issue
Respond to and update the open tickets in a timely fashion and manage dozens of tickets at a time
Answer questions relating to the customer's instance, Salesforce Quote-to-Cash, and salesforce.com
Train other agents and document best practices and new processes
Bachelor's degree required (preferably in Computer Science or an engineering discipline)
SFDC Certified Administrator, SFDC Certified Developer or SFDC Platform App Builder preferred
Experience in writing/troubleshooting Apex Triggers and Apex Classes preferred
History of strong software troubleshooting skills
Customer facing experience or demonstrated ability to communicate with customers is required
Passion for customer's success and patience in working on challenging issues
Natural curiosity for learning about new subjects
Exceptional written communication skills with the ability to quickly compose clear and concise answers

Success Agent Resume Examples & Samples

Provide support for escalated technical questions and platform troubleshooting
Conduct hands-on diagnosis of technical issues ranging from data collection to media execution
Meet or exceed issue resolution and other operating metrics
Educate other members of the Support team (and in some cases, clients and partners) on new products, related technologies, and recommended approaches
Lead internal support trainings and client-facing webinars
Contribute in enriching FAQs community forums and internal documentation
Leverage internal toolset - including, Zendesk, JIRA, and QuickBase -- to surface ticket trends, commonalities, and recurring issues across clients
Liaise between CSG DMP, Engineering, and Product teams to develop training methodologies and enhance support protocols
Stay informed of data-driven marketing news, emerging technologies and competitors' offerings
A proactive approach to self-education and professional development
Understanding of the digital marketing ecosystem and business models (yield, product strategy, sales strategy, campaign strategy)
Awareness of common data collection methodologies including but not limited to the following: URL parsing, text mining, content scraping, SDKs, hashed emails
Familiarity with ad servers, media tagging, trafficking and data marketplaces
Ability to manage multiple clients and projects simultaneously
Strong communication and technical writing skills

Learner Success Agent Resume Examples & Samples

Are patient, amiable, and good listeners,
2+ years experience as a customer support agent
Proficiency in Portuguese
People person who exercises diplomacy, tact, and grace under pressure when working through customer issues
Has a passion for language-learning (to empathize with our learners!)
Proficiency in Spanish a plus
Experience working in a growing business environment a plus
Familiarity with Zendesk is a plus

Success Agent Tier Resume Examples & Samples

Respond to customer requests that have been created through customer portal, Email, phone, chat and other channels
Experience with Salesforce.com and/or CRM applications
Strong values surrounding team work and peer communication
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. Also an understanding of object-oriented concepts and languages
Knowledge and proficient understanding of MDM, SSO, and Mobile Security protocol/language
Salesforce.com Certified Administrator, App builder, 501/Developer
Understanding of SQL, Java and other Mobile customization languages

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