Agent Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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F Beahan

Fern

Beahan

27816 Rylan Isle

New York

+1 (555) 610 3241

27816 Rylan Isle

New York

Phone

p +1 (555) 610 3241

Experience Experience

Phoenix, AZ

Agent

Phoenix, AZ

Nolan, Lueilwitz and Hermann

Phoenix, AZ

Agent

Identify and escalate ideas for operational improvements to deliver an improved service for our customers and/or improve efficiency
Establish and maintain safe systems of work as part of developing SHE programme and lead weekly SHE inspections
Manage temporary works planning and checking and lift plans in accordance with company procedures
Utilizing online insurance rater to generate quotes, and working with customer to assure accurate coverage and rates are provided
Maintain and develop client relationships for ensuring a successful outcome on completion and enhancing opportunities for securing repeat work
Programming works, commercial performance and the effective utilisation of resources to meet those programmes
Promote cross division working with other members within the LHA to create a one-team ethos

New York, NY

Sub Agent

New York, NY

Kling-Nolan

New York, NY

Sub Agent

Working with senior management to find ways to improve project execution and drive efficiency
Manage the site engineering team and be responsible for the performance and development of site and Section Engineers
Undertake traffic management programming and management
With training, undertake planning and checking role for temporary works in accordance with company procedures
Undertake temporary works planning and checking and lift plans in accordance with company procedures when suitably trained
To help management and implementation of aBV Health and Safety, Quality and Environmental Management Systems
Management of and/or assistance to site Engineers, ensuring effective delegation of tasks (e.g. quality checks and setting out) to team members

present

New York, NY

Extension Agent

New York, NY

Robel-Hilll

present

New York, NY

Extension Agent

present

Collaborate with neighboring agents developing and facilitating the Young Ag Producers education program
Ensure compliance with Florida 4-H youth protection policies, including screening and training 4-H volunteers
Other duties as assigned, such as working with diverse audiences (adults, youth), and developing new programs that reach underserved audiences
Provide leadership for the planning and development of residential county 4-H camping programs; serve as camp director when the camps are in session
Provide accurate and timely reporting of program accomplishments and impacts into the UT Extension reporting system
Share responsibility with other Extension staff in implementing and maintaining a balanced, interdisciplinary Extension program
Assure compliance with civil rights and affirmative action policies including reaching out to underserved and underrepresented audiences

Education Education

Bachelor’s Degree in Child

Howard University

Bachelor’s Degree in Child

Skills Skills

Highly organised individual with a strong attention to detail
Strong interpersonal skills as well as attention to detail and the ability to work under pressure
Professional qualification (Desirable)
Ability to handle multiple tasks and maintain strong organizational skills
Detail-oriented, organized and excellent time management skills
Ability to pay close attention to detail and accuracy
Accuracy, attention to detail, and the ability to work in an independent and efficient manner
Ability to learn and become proficient with various computer applications
Ability to create and maintain professional business relationships with prospects, members and co-workers, within the AAA organization(s)
Strong communication skills, contributing to a professional telephone manner

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Junior Transfer Agent Resume Examples & Samples

Assist in the processing of Commission Runs
Responsible for dealing with Commission queries, ensuring that service standards are met at all times
Responsible for processing commission manual payments
Calculate commission manually using Excel
Provision of rapid response to internal customers
Assist with issuing TA Communications and monthly statistics
Responsible for the timely and accurate investigation of returned commission payments
Actively take part in communicating issues to departmental Supervisor, provide assistance in looking for and developing solutions to issues
To be able to apply creative thinking to “one-off” problems
Comply with department policies and procedures
Assist with projects as and when required
Prior experience in the transfer agency environment (junior candidates or graduates will also be considered)
Degree or equivalent experience in financial business
Good computer literacy
Solid MS Office literacy (with strong focus on MS Excel)
Good sense of organization and initiative on general and specific tasks
Sound numerate, analytical, and organizational skills with ability to work under pressure on multiple tasks

Junior Transfer Agent CDD Months Resume Examples & Samples

Timely and accurate processing of the shareholder and broker requests
Processing of incoming cheques
Ensure that all client orders received comply with Anti Money Laundering regulations
Be in contact with Franklin Templeton offices in other locations to solve all possible queries
Ensure that all the adjustments, profit and loss calculations are done on timely manner applying P&P
Ensure that EMX tasks and QFII tasksare completed with timely manner applying P&P
Ensure that registration runs in a smooth, controlled & compliant fashion, withminimal errors whilst respecting daily timelines
Act as a controller and technical knowledge for AML and KYC related issues
Maintain strong relationships with business partners and fellow team members (in particular Legal and Compliance, Risk & Control) promoting an environment of quality and attention to detail
Prior experience in the transfer agency environment- Degree or equivalent experience in financial business
Fluency in English any other languages would be an advantage
Good computer literacy;solid MS Office literacy (with strong focus on MS Excel)
Good team player with ability to also work independently
Committed to self-development

Investigation Agent Resume Examples & Samples

Provides consistent service within established benchmarks ( Average of 40 entries/day) contributing to achievement of business Client Service level Agreements
Ensure that all SOP-Standard Operating Procedures /M-Folio / J-Folio procedures are referred to as required
Ensures that items received from the Work Flow Coordinator are claimed within 24 hours
Ensure all items that are 5 business days and older have been investigated before SME involvement
Ensure that all items that require lengthy investigations, extended ECDs-Expected clearing Date, and escalations to other service partners are handed over to the SME and ownership of the item is transferred
Open to coaching/feedback from the SME , RE: missing gaps in process knowledge
Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct for client
Identifies and recommends solutions to recurring errors and servicing gaps to Senior Team Leader
Ensures adhere to Global Information Risk Management framework and Global Compliance mandated policies and procedures
Exercises due diligence in following operational risk policies, procedures, standards and guidelines
Reviews all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines
Must ensure an understanding of CPA -Canadian Payment Associationrules regarding return items to eliminate lost recourse
Ensures that errors are within guidelines documented
Employee language and behaviours support a client first mindset at all times
Employee utilizes negotiation skills in all dealings with Service Partners and/or clients
Employee is aware of RBC Key behaviours and consistently demonstrates their positive impact on business and individual performance in day to day activities with team-mates, colleagues and partners: Put clients first, Collaborate as partners, Develop people, Act on our accountabilities, Make decisions faster and Prioritize for greatest impact
Employee takes personal accountability for high achievement; actively participates in coaching opportunities, (Coaching Routines), and learning opportunities to improve their individual and team contribution
Employees understand and accept change as it relates to their role and commitment to enhance the client experience
Employees contribute to the overall success of the team by sharing ideas and best practices. Values and builds on ideas presented by others
Uses problem solving tools and analysis techniques to break apart more complex current and evolving activities and trends
General Ledger Experience
Excel / Word / Outlook
Service Platform
PeopleSoft
IRIS
Application Launch Pad

Lean Change Agent Resume Examples & Samples

Assessing the current state across processes, organization, management practices and mindsets
Defining customer expectations, current service levels and service gaps
Designing the target operational state of the organization and the right way to measure performance
Ensuring sustainable implementation and enabling a cultural change towards continuous improvement

Seasonal Fulfillment Center Agent Resume Examples & Samples

Receive and ship member orders accurately, in accordance with company policies and procedures
Count and sort retail product including garments, accessories, home goods and jewelry
Put away / store retail merchandise in accordance with company policies and procedures
Move retail merchandise / fulfillment center equipment with a pallet jack
Pick / Pack retail merchandise efficiently / effectively, on all levels of a multi – level mezzanine
Sorting merchandise individually into numerous boxes with the use of an RF scanner
Complete and report physical counts of inventory by cycle counts
Maintain all established company production rates / metrics / Key Production Indicators
Maintain all established company quality and safety requirements / programs
Other duties in accordance with the needs of the business
Experience working with handheld scanners (RF Scan Guns) in a warehouse, distribution or fulfillment center environment
Ability to follow leadership direction and Fulfillment Center processes at all times
Computer literate must be able to use MS Office, email, etc
Strong communication skills (verbal and written English)
Must be flexible with schedule, with ability to work 40 plus hours per week including weekends as needed
Ability to maintain a pleasant, positive disposition

Change Agent Resume Examples & Samples

Develop a set of actionable and targeted change management plans
Develop a change management strategy based on the awareness of the details of the change and the groups being impacted by the change
Partner with Compliance in the formulation of particular plans and activities
Create and manage metrics to track adoption, utilization and proficiency of individual changes
Work with project teams to integrate change management activities into the overall project plan
Develop and execute communication plans and leadership messaging to properly prepare target audiences for upcoming changes and ensure the success of the initiatives
Be able to perform project manager or business systems analyst duties
Communicating with team members and other project managers on project status, including progress, risk and any issues that may have an impact on project delivery
Prepare weekly Status Reports on all projects
Analyze new change request, understanding dependencies, timelines, resources, goals and constraints
Strong questioning skills in developing clarity of project plan
Ability to hold project teams and business stakeholders accountable
Ensure the development of quality documentation for all critical projects
Ability to make decisions with minimal direction
Highly effective written, oral communication skills and excellent organizational skills

Fulfillment Center Agent Resume Examples & Samples

1-3 years of experience operating in a warehouse, distribution or fulfillment center environment
Ability to operate motorized equipment a plus
Ability to lift / move 50 lbs. consistently for scheduled shifts
Computer literate (MS Office, email, etc.)
Ability to work well in a team oriented environment

Service Center Agent Resume Examples & Samples

Become an expert in the use of the tablet and related tools
Continuously improve knowledge of technology powering the tablet, including Android Operating System, networking, hardware, and mobile device management
Handle customer inquiries both over the phone and by email
Become an expert at Salesforce, the ticketing and CRM system for the Service Center
Prioritize issues in accordance with their severity and SLA (Service Level Agreement)
Participate actively in on-going trainings to stay abreast of enhancements to the product
Quickly escalate issues that are not documented in the Knowledge Base
Document all call information according to standard operating procedures
Contribute positively to the continual improvement of Service Center systems, including team training, ticketing, documenting resolution of issues, and overall team culture
Bachelor's degree, or equivalent experience
Proven knowledge of office software including Google Docs and Microsoft Office (Excel, Word & Powerpoint)
Proven written and verbal communication, research skills, ability to read technical documentation
Demonstrated ability to think critically to solve problems
Ability to work under pressure and in a high-stress environment
Proven analytical, organizational and time management skills
Desire to learn new technology, including but not excluded to Android Operating System, networking, connectivity, Internet protocol, and mobile applications
Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and details

Agent Provocateur Resume Examples & Samples

Offering and exceptional level of customer service
Using excellent product knowledge
Ability to meet sales expectations
Ability to create a loyal customer base
Ability to achieve personal sales targets
Contribution to the achievement of the store’s sales and KPI targets

Agent Provocateur Resume Examples & Samples

Assisting in managing and motivating the team to ensure sales targets are met and exceeded
Personally delivering excellent customer service and promoting within the team
Achieving personal KPI targets
Developing and maintaining exceptional client relations
In the absence of the Manager, communicating with key Head Office departments and ensuring operations run efficiently

Senior Change Agent Resume Examples & Samples

Ensure sustainability of solution implementation to help deliver lasting change
Good understanding of operational processes within the financial services industry
Process optimization experience (Lean and/or Six Sigma knowledge and skills are a plus)
Fluency in English both oral and written

Agent Lending Resume Examples & Samples

Act as primary owner of critical java development tasks within the project
Work in a structured approach ensuring that all deadlines are met
Take responsibility for unit testing and for ensuring that quality is built into the development process
Assist in the definition and set up the appropriate development framework for delivering the target architecture
Participate in team design discussions to define and refine the target architecture
Strong experience of software architecture and development skills in a high pressure, time critical environment
In-depth Java development knowledge – core Java, JMS, JPA
Familiarity with design patterns
Proven experience of multi-tier architectures
Exposure to development tools like Hibernate, Ant, Maven, Hudson etc
Ability to effectively work on multiple streams of work and to organize self and others to deliver in a timely fashion
Proven database experience – development of procedures and debugging of issues
Worked in a structured development environment with experience and interest in agile development techniques – scrum/test driven development/continuous integration
Knowledge of Java frameworks – MULE/Spring/EJB
Demonstrates ownership and takes responsibility for their work
Consistently displays awareness and sensitivity to the needs of internal clients and external vendors. Proactively ensures these needs are met

Senior Agent Resume Examples & Samples

Working on a wide range of complex processing activities to deliver an excellent customer journey every time
Resolving queries from customers, by dealing with unique tasks and processing transactions to meet performance targets
Making outbound calls to develop your knowledge and expertise when necessary
Collaborating with colleagues from across the business to maintain and improve our consistently high standard of customer service
A proven record in a high-volume customer-facing sales or service role
A passion for anticipating and fulfilling our customers’ needs – communicating effectively to achieve the right outcome for them
An understanding of the financial services industry, its products and services
Strong English and Maths skills, and the ability to independently manage a complex workload
LI-AS2

Call Centre Agent Resume Examples & Samples

Be a point of referral and customer service
Provide first point of contact (by e-mail, letter, fax or telephone) for customers
Deal promptly with all policy related and other customer service queries achieving a prompt and appropriate resolution
Ensure that customers are kept fully informed
Effectively deal with customer complaints
An excellent telephone manner
Customer service and computer literacy skills
Previous experience of working in a call centre environment
Have a minimum of English and Maths amongst your passes in GCSE's (or equivalent)

Document Agent Resume Examples & Samples

Customer Service - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Detail Orientation - Pays close attention to detail and possesses good organizational skills
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives
Adaptability - Adapts to change in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality
Quantity - Completes work in timely manner; works quickly
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values
Orderly - Keeps work area clean and organized to ensure compliance with safety and security policies
Basic Knowledge of PC Software applications (MS Office/Excel) preferred
Data entry skills required for verifying documents; 50 wpm or 15,000 kph
Knowledge of state abbreviations preferred
Knowledge of shipping software and mailing equipment preferred for mail room
Working knowledge of imaging software preferred
Ability to lift or push up to 35-40 lbs
Ability to perform routine and repetitive production work
Ability to sit or stand, bend, reach, pull and climb step ladders for long

Agent Lending Resume Examples & Samples

Gathering and refining user and technical requirements from stakeholders, principally focused on pre-trade execution within Securities Lending, i.e. Availability and Locates
Engage with trading desk and, where necessary, technology counterparts at external clients
Design, develop the trading system and work with other developers in other teams for consistent integration of services and flows
Enforces discipline and continuous improvement across the software development lifecycle including test driven development
Help support our environment and effective utilization of the platform. Ensure that systems run well in production, are highly available at disaster recovery and have sufficient capacity
Understanding of the securities lending business and short selling coverage works
In depth knowledge of Microsoft .Net and WPF technologies
Excellent understand of building real time trading applications
In depth knowledge of UI multi-threading
Database experience in Oracle
Web services, Tomcat and Tibco EMS
REST/JSON/XML
Performance and monitoring tools
Understanding of the securities lending business
Scala/Git/Groovy/NoSQL DBs/Intellij
Sybase
Continuous Integration & Delivery tools: Teamcity

Agent Lending Resume Examples & Samples

Engage with trading desk, product development and operations teams to align technology to business strategy
Design, develop the client reporting system and work with other developers in other teams for consistent integration of services and flows, driving toward a single shared component model
Enforces discipline across the software development lifecycle including test driven development. Contributes to continuous improvement
In depth knowledge of Java 6/7
Excellent understanding of Spring, Hibernate and Caching (Gemfire/Coherence/etc)
ETL Experience
Proven experience working in financial markets
Knowledge of reporting frameworks such as Cognos or Jasper
Web technologies like Javascript, XML, AJAX
JSON, JQuery, DOM Manipulation or Flex experience

Cib-agent Lending Resume Examples & Samples

Gathering and refining user and technical requirements from stakeholders and project managers. Assesses technology needs, risks and provides cost vs. benefit approaches
In depth knowledge of Java Transaction Management
Hands on experience with J2EE(JDBC, JNDI, JMS), Apache Tomcat, Apache Maven and Websphere
In depth knowledge of Oracle 10G or later including stored procedures, data modelling and performance tuning
Excellent understanding of REST web services
Unit test frameworks, e.g. Junit or Mickito
Experience of working on highly scalable & highly available systems
Ability to organize a development plan to meet agreed deadlines and excellent understanding of software development lifecycle
Strong communication and interpersonal skills with an ability to work with a global team
Understanding of the securities lending business and how availability, locates and short selling coverage works

Call Centre Agent Resume Examples & Samples

Bilingualism in French and English required
Good understanding of the collections process
Ability to work with established targets
Working knowledge of PC and windows based programs
Prior experience with a dialer system is preferred

Investor Services Agent Resume Examples & Samples

Ensuring the company’s adherence to AML and KYC policies
Review of the KYC files for new and existing investors according to defined risk based approach
Collect, analyse, maintain and properly file the AML/KYC documents
Setup and maintenance of investor accounts in the shareholder register systems
Guarantee correct day to day processing and meet clients’ expectations
Answer, escalate and co-ordinate with involved parties of all matters and queries related to the Investor Services function

Reservations Wholesale Agent Resume Examples & Samples

High School Diploma or Equivalent - required
Call center, hospitality or sales experience - preferred
Data Entry Experience - required
Must be able to work on the phone for long periods of time - required
Flexible schedule, exceptional time management and attention to detail - required
High level of interpersonal communication and a focus on customer service skills - required
The ability to multitask - required

Administrative Assistant / Booking Agent Resume Examples & Samples

Work with merchandising and studio to pull products for shoots
Coordinate travel arrangements, reservations, lunch orders etc
Work closely with the merchandising, buying, and studio teams on special projects
Work across multiple studio teams to support any business need that should arise
Assist Merchandising Director with scheduling, research, and photo shoot planning/coordination
Take detailed meeting notes that include action items, due dates, special project requirements etc. and distribute to meeting attendees in a timely manner
Work closely with Merchandising Director on castings and bookings for all catalog photo shoots
Manage Merchandising Director’s schedule while supporting all administrative tasks that relate to this department
1-3 years experience in fashion industry environment required
Photo studio experience preferred
Microsoft Office Products (Excel, Word, Outlook)
Valid Driver’s License and Vehicle

FRS Seasonal Agent Resume Examples & Samples

Motivation to meet and exceed sales goals
Proven ability to meet deadlines, juggle multiple projects and work independently in a varying paced environment
Proactive, “can-do” attitude
Ability to use critical thinking and problem solving skills
Ability to contribute to an overall positive work environment
Availability to work during key weekends and holidays
Availability to work at the corporate office as needed
Able to stand 8 hours

Lead, Alarm Agent Resume Examples & Samples

Assists with training, motivation, and support of Emergency Response Center Alarm Agents
Handles difficult/complex customer issues
Maintains a high level of confidentiality when dealing with customer and employee issues and exhibits good judgment when handling complicated requests
Maintains and sets and example for professional and respectful conduct when interacting with customers and co-workers
Manages multiple priorities efficiently and timely
Proven track record in maintaining levels of operational tasks, as well as overall alarm and call processing productivity and compliance
Provides assistance as required by the traffic and/or scheduling function of the alarm center
May assist in examining alarm center trends, including alarm/call volumes, patterns, staff productivity and resource allocation
Assist with scheduling coverage based on traffic and staffing levels. Report variances and discrepancies to procedure or policy to Emergency Response Center Supervisors. Coordinates and reports status of routine assignments and special projects performed by agents
Verifies data entry, alarm events and audio records, provides necessary feedback and documentation to Supervisors for follow up
Reports daily activity requiring follow up to remote offices
Submits weekly overview of shift activity to management
Completes routine equipment checks
Coordinates manual processing of alarm signals in conjunction with DR/BCM procedures
Basic alarm panel remote programming
Must be flexible for schedule changes to accommodate training, meetings and be available for overtime as required by business operations
Has met all the requirements of a Emergency Response Center Alarm Agent
Exhibits mastery in customer service skills and problem solving
Exhibits leadership qualities
Ability to work independently, receives general instructions on routine work and detailed instructions on new assignments
Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages)
Achieves required call monitoring scores
Must demonstrate excellent writing skills
Must maintain a polished and professional attitude at all times. Communicates issues with facts, suggestions and possible resolutions
Must possess excellent verbal communication skills (this includes the ability to communicate effectively, tactfully and courteously with all clients and employees)
Must be able to continuously learn and retain knowledge of new services and promotions being offered by the company
Must possess minimum one year of Windows based computer experience
Knowledge of Word and spreadsheets required
Must possess basic mathematical skills
Strong attention to detail required
Must maintain a high level of confidentiality in dealing with customer and employee data
Must be able to answer and manage telephone calls and traffic at defined performance standards
Must fulfill applicable Alarm Agent Licensing, Registration and Certification requirements
Associate's degree in Communications or related field preferred
Central Station Alarm Association (CSAA) Level II Operator certification
Has successfully performed the duties of Emergency Response Center Alarm Agent or similar position for 1 - 2 years. Help desk and/or supervisory experience desired
Two years face-to-face and/or phone customer service experience in fast paced environment
Experience with browser based applications and sending/receiving email required
Visually able to use a computer continuously throughout the work day
Must be able to hear and speak
Must be able to bend and lift and/or move up to 25 pounds

Special Projects Agent Resume Examples & Samples

Experience in Customer Service
RPOS knowledge preferred
Desire to learn about Vail Resorts business; passion for the ski industry and related business
Self starter and quick learner
Strong Computer Skills: Microsoft Excel, Outlook and Word required; RPOS and PeopleSoft preferred

Senior Change Agent / Change Lead Resume Examples & Samples

Coach line managers and team members on tools and methods for improving efficiency and effectiveness and deploying future state processes, consistent with the UBS PEX Way
Minimum 5 years of line and/or project management experience
Ability to collaborate with all levels within the organization

Skip Trace Agent Resume Examples & Samples

Locate clients for whom valid contact information is no longer known by leveraging the following techniques
Analytical/systematic thinking
Strong ability to Influence and negotiate
Effective time management abilities
Familiarity with Microsoft Excel and previous skip-tracing experience are not required but are a benefit

Erc Alarm Agent Resume Examples & Samples

Uses electronic resources to monitor security systems in homes and businesses
Notifies customer of events, failures or alarms
Notifies appropriate agency of events or alarms
Answers incoming phone calls
Complies with department standards for call processing and customer service goals
Performs basic troubleshooting, escalates as necessary to appropriate support departments per policies and procedures
Performs data entry and verification
Contact on call personnel indicated as necessary
Attends meetings/training as required
Must fulfill applicable Alarm Operator Licensing, Registration and Certification requirements
Performs other duties as assigned.Preferred Qualifications
Central Station Alarm Association (CSAA) Level I Operator Certification must be obtained within three months of accepting position
Must possess excellent verbal communication skills including the ability to communicate effectively, tactfully and courteously with all clients and employees
Ability to communicate effectively and pleasantly over the phone and express excellent customer service skills
Must possess minimum one year of Windows-based computer experience
Basic keyboarding skills
Must maintain a high level of confidentiality in dealing with customer data
Must have understanding of browsers, email and the Internet
Knowledge of customer support/troubleshooting over the phone
Must be able to answer and manage telephone calls at defined performance standards
Spanish language skills desired.Education & Experience
One year face-to-face and/or phone customer contact experience desired.Mental Demands
Ability to able to handle various tasks simultaneously, organize, prioritize, make decisions and work efficiently
Ability to express oneself in a clear, concise and organized manner both verbally and in writing
Must be able to function under considerable levels of stress while maintaining a professional demeanor
Ability to exercise good judgment, keeping in mind company policies and procedures as guidelines
Ability to deal with irate or difficult customers
Interacts extensively with external customers and emergency response authorities over the phone and internally with co-workers, supervisors, managers and other TWC organizations.Physical Demands

Comm Ops, Escalations Recovery Agent Req Resume Examples & Samples

Responsible for advance pool scrubbing
Examines records including bills, subscriber account histories, remedy tickets, billing, trouble ticketing systems, and related documents
Handles and resolves escalated customer issues in a timely manner. Provides ongoing feedback relative to the existing MPs, inclusive of recommendations for process improvement
Addresses work tickets based on priority and resolves or advances the issue within stated guidelines

Administrator Agent Deals Ops Resume Examples & Samples

Ability to independently analyze credit agreements and related documentation
Understanding all aspects of deal/loan administration functions including deal structure
Independently construct assignment and participation purchases and sales agreements
Self-reliant to perform other job-related duties as assigned
Independently perform account reconciliations, understanding of P&L accounting implications
Ability to efficiently and independently coordinate and close Primary and Secondary assignments

Inquiry Agent Contact Center Stage Resume Examples & Samples

Handle inquiries
Manage inquiries
Plan, execute and follow up the day-to-day delivery of services
Execute changes in processes, services and scope
Position Qualifications
Fluent Indonesian and English are required

Erc Alarm Agent Resume Examples & Samples

Various Shifts Available Start Date: 06/15/15**
One year face-to-face and/or phone customer contact experience desired
Sitting for long periods of time and will spend the majority of the work day in a seated position
The employee must be able to hear and speak
The employee must be able to deal with irate and difficult customers in a professional and courteous manner on a regular basis

Second Level Pre Employment Screening Agent Resume Examples & Samples

As a Pre-employment Screening subject matter expert ensures fulfillment resolution is handled against service partner agreement
Provides first point of contact escalation support for Pre-Employment Screening agents where negative results are reported or delays caused by Recruitment/candidates, utilizing sound judgement and defined processes in decision making
Escalates any issue that may result in a hire being non-compliant with RBC screening policy to Assistant Manager Pre-Employment Screening for review with Employee Relations/HRBPs
Confirms receipt of all necessary documentation with vendors prior to approval of “conditional clearance” coupled with necessary tracking to ensure due diligence
Provides final clearance for any file that is cleared “conditionally” and escalating issues to Assistant Manager Pre-Employment Screening where negative results are reported
Completes the necessary criminal and security checks for CWM hires and acts as main point of contact for CWM Program Management
Displays proactive approach in identifying trends and opportunities to improve operational processes and enhance service effectiveness to ensure employee/partner satisfaction
Fosters a service culture which promotes continuous quality improvement within the team and with key stakeholders
Provides support to Recruitment and/or hiring managers requiring RBC employee rehire checks
Supports administrative activities impacting HRSC Operations which result from Mergers, Acquisitions and/or Special Projects
Provides training to new Pre-Employment Screening agents
Demonstrates leadership capabilities by providing support to Assistant Manager, Offer Letters during periods of vacation and absence for Assistant Manager Pre-Employment Screening
May provide assistance during periods of vacation or absence for Recruitment Ops Coordinator and/or Pre-Employment Screening agents
Minimum of 2-4 years of RBC experience preferred
High level of comfort with problem solving and outstanding analytical skills with attention to detail
Very strong communication skills; both verbal and written to work well with outside vendors, employees and across all levels of management within the organization
Post-secondary education or equivalent work experience
Strong working knowledge of Microsoft Excel and Microsoft Office suite of products
Capacity to manage multiple tasks with a high level of success
A strong ability to deal with escalations while remaining calm under pressure
Demonstrated flexibility and adaptability to change

Contact Center Agent Lead Resume Examples & Samples

Researches and analyzes each situation thoroughly to ensure information to the customer is accurate, complete and timely. Resolves more difficult and non-routine problems, taking the necessary action to satisfy customers and internal departments
Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization. Responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately
Continually portrays and projects a positive and professional image of TCF. Consistently achieves the established standards of the position as set by management
Has a thorough knowledge of TCF policy and procedure. Keeps currently informed of changes in policy, procedure and services in order to provide accurate information to customers. Promotes interest in TCF products and services
Provides an additional level of leadership in call center. Handles escalated calls and coaches and trains less experienced customer service representatives. Researches more difficult or complex customer situations
Handles more difficult or complex calls such as online banking or critical products and services
High school graduate or equivalent work experience
Two or more years experience as a Call Center Representative or comparable role with process/procedure or technical documentation maintenance and/or research work experience
Demonstrated ability to consistently exceed all minimum standards based on internal job experience, prior job achievements or business references
Demonstrated ability to successfully handle complex calls/work requests
Demonstrated leadership skills providing support and work direction to others
Demonstrated PC & Internet skills with ability to multi-task
Working toward or have achieved 2 or 4-year college degree

Internal Contact Center Senior Agent Resume Examples & Samples

Advanced knowledge of mortgage and consumer Loan Origination Systems required, NetOxygen strongly preferred
3-5 years of previous retail mortgage and consumer lending experience required
Excellent oral, written and listening communication skills, with the ability to provide in-depth explanation
Excellent analytical skills and ability to investigate and resolve routine issues independently
Effectively manages time and resources to meet deadlines in a fast-paced, dynamic environment
Has in-depth credit knowledge and skills in the following areas: Loan Interviewing, Loan Assessment and Investigation,
Financial Statement Analysis, Asset Valuation, Security Evaluation, Loan Evaluation, Negotiation, Credit

Contact Center Agent Resume Examples & Samples

Research and resolve customer service questions, inquiries, requests and problems in an accurate, timely and empathetic manner during telephone conversations
Provide a high level of customer service in accordance with policies and guidelines
Continually portray and project a positive and professional image of TCF
Consistently achieve the established standards of the position
Stay informed about changes in policy, procedures and services in order to provide accurate information to customers
Promote interest in TCF products and services
High school graduate or equivalent, working toward 2 or 4-year college degree preferred
9 months experience providing customer service or in a customer contact position
12+ months prior customer service experience preferred
Demonstrated communication and organizational skills
PC keyboarding and Internet experience needed
TCF offers 16 days PTO that are prorated for the first year of employment
No Collections, Only Customer Service (Checking & Savings Accounts)

Administrator Agent Resume Examples & Samples

Experience in all aspects of loan servicing including agency services and funding responsibilities
Trouble-shoot basic Loan IQ functional problems and potential issue solving
Highly organized and self-motivated with a pro-active problem solving attitude
Independent thinking and decision making
Expert knowledge of LIQ , specifically in the area of loan administration
Strong understanding of operational risk
Minimum of 5 years loan Administration experience

Agent Provocateur Resume Examples & Samples

Managing and motivating the team to ensure sales targets are met and exceeded
Coaching and developing associates to the next level
Achieving store KPI targets
Developing and maintaining exceptional client relations and CRM strategies
Ensuring all store operations run smoothly and are within company standards

Digital Servicing Agent Resume Examples & Samples

Effectively handle all enquiries and requests to agreed service standards (inbound, outbound, Social Media and in writing)
Monitor, support and service customers via Social Media channels; responding to suitable customer comments online, provide optimum levels of customer service by answering queries accurately and professionally, listening and developing a rapport with the customer and taking all necessary action to resolve
Conduct a full analysis to achieve a resolution for queries utilising web tools and knowledge tree
Able to manage own time and productivity effectively to meet service requirements
Accepting full personal accountability for Governance and Compliance by ensuring all interactions and servicing processes are 100% auditable and delivered within Barclays Governance Framework
Proactively review and identify opportunities to provide improvements to the service
Keep up to date with applicable legal and regulatory risks and issues regarding the placement of offers to ensure all business processes regarding servicing are aligned at all times
Be a full and active member of the Bespoke Operations Team to ensure collective delivery of servicing and support for customers
Effectively manage complaints within the Barclays approved framework and reporting
The jobholder will be required to have excellent verbal and written communication skills and the ability to be adaptable and deal sometimes with difficult customers. Communication will be via telephone, in writing including conversations via Social Media channels. It is imperative that jobholders are able to be proactive in assessing issues and identify any potential process, system or customer impacting improvements

Senior Agent Portfolio Valuation Resume Examples & Samples

Background in Finance - Mathematical
Some experience in a similar function
OTC Derivatives product related position (Research Analyst or Pricing Agent)
Knowledge of market mathematical models used for OTC derivatives valuations
Strong ability to work as part of a team
Good communication and language skills (English and French obligatory and German will be consider an advantage asset)
Ability to share knowledge and gained experience
Experience with Murex, Summit, Sophis, Calypso or other Middle Front office system
Experience with Market data system providers such Bloomberg, Reuters, etc
Development of business pricing tools (Excel/VBA) is a must
Sensitivity to information systems and good command of the Office package
LI-MM2

Alarm Agent Resume Examples & Samples

Start date 09/14/15** - Various Shifts Available
Notifies supervisor of errors or systems issues
Ability to think through a problem, analyze and break it down into parts to resolve or come up with a logical solution
Ability to maintain mental focus
Ability to communicate by telephone majority of the work day
Interacts extensively with external customers and emergency response authorities over the phone and internally with co-workers, supervisors, managers and other TWC organizations
The employee is occasionally required to stand, walk and reach with hands and arms
Specific vision abilities required by this job include close vision, distance, vision, color vision, peripheral vision, depth perception and the ability to focus; must be visually able to use a computer continuously throughout the work day

PSS Agent / Guest Services Resume Examples & Samples

Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings
Make suitable recommendations on products to meet the guests’ needs and the business objectives
Creating a fun and professional work experience while communicating in a courteous and respectful manner
Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions
Perform daily sales and closing and be held responsible for your end of day point of sale audit
Must be able to interact with guest and work on a computer at the same time
Follow company/department policies and procedures
Willing to cross-train and work in all areas/locations of PSS
High school diploma or equivalent - preferred
Ability to communicate fluently and effectively in English
Ability to develop a quick rapport with clients
Ability to stay calm in busy and stressful situations
Prior experience with (resort) POS software
Experienced and/or conversational in a foreign language
Previous guest service experience
Outdoor Enthusiasts

Ticket Scanning Agent Resume Examples & Samples

Validate tickets and season passes using a handheld device
Ability to handle high volumes of customer interaction while delivering exceptional guest service for the internal and external guest
Provide resort, village and local information to the guest
Initiate a friendly greeting to all guests
Use the guest's names when appropriate
Always have trail maps and wickets on your person to hand out at any time
Adhere to all departmental and company policies and procedures
Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
Promptly assist in the resolution of all guest complaints and any pass and ticketing issue; handle all guest concerns and suggestions
Establish personal strengths and areas of focus through self-assessment and on-going training and feedback from the Northstar Management Team; participate in all departmental and resort training and development courses
Ability to speak effectively before groups of customers or employees
Ability to maintain composure and professionalism under pressure
Able to work independently and demonstrate team spirit
Must enjoy working with people and interacting with guests
Must enjoy working in inclement weather for long periods of time
Previous guest service
Strong computer skills with a good understanding of Microsoft Windows, i.e. Word, Excel, Publisher, Outlook
Prior experience with Resort POS software preferred

Call Centre Agent Resume Examples & Samples

Demonstrate mastery customer/client service focus
Exemplary in the fundamental beginning and ending processes of inbound
Master negotiation techniques to arrange and coordinate firm payment
Use analytical skills to appropriately assess and mitigate risk by referring
Document call activity details in appropriate system to reflect action taken
Master conflict management & resolution strategies to effectively manage
Provide call support to team members as needed

Pcbi PEX Change Agent Resume Examples & Samples

Assess current state conditions across the lenses of Voice of Customer, Process Efficiency, Metrics and Results, Mindsets and Behaviors and Organization and Skills to identify pain points and root causes of inefficiencies
Design the future operational state by streamlining processes, setting KPIs and defining new ways of working
LI-HB1

Telesales Agent Resume Examples & Samples

You will be following up on sales leads to generate business
Working in a fast paced environment
Working very much within a team but you will also develop your own area
Be able to work and thrive in a KPI driven environment
Assist customers with their queries and needs
Handled high volume of queries and act on them quickly
Provide excellent and high level of customer service
You must be a driven person
Have Excellent written and verbal skills
A passion for working in a team environment
Committed to working in a customer role and achieving targets
Be able to provide excellent service over the phone

Agent Channel Manager Resume Examples & Samples

Conducts proactive consultative needs analysis with new prospective customers, including the development of client centric product solutions
Understands the communication needs of the small-to-medium and large business customers and designs solutions to meet those complex business needs
Responsible for achieving a monthly revenue quota in data, phone and video sales
Designs, develops and presents sales proposals and presentations on product benefits
Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking and industry events
Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
Maintains all sales databases necessary to report sales activity and customer information
Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention
Works in conjunction with other business services support groups, including sales engineering, sales support and marketing personnel
Attends all sales meetings and training sessions as required by management
Experience calling on Agent Channel Partners preferred
Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry
Proven business-to-business sales experience with “C level” decision makers preferred
Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks required
Strong networking and negotiation skills required
Excellent verbal, written and interpersonal communication skills required
Requires ability to multitask, as well as work efficiently and effectively within required deadlines
The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required
Must have a valid driver’s license and clean driving record
Bachelor's degree from a four-year college or university preferred
Telecommunications industry experience required

Platform Agent Resume Examples & Samples

Delivery of service that meets SLA and delights the customer
Supporting the achievement of productivity improvements
Contributing to service transformation and business growth

Qualify & Transfer Agent Resume Examples & Samples

Ability to maintain a high energy level on several calls Ability to connect with students on calls Openness to feedback Ability to actively listen for long periods of time Confidence, adaptability and integrity to handle various phone calls
Mastering Pearson's Education Consultant / Call Center protocol
Participate in weekly QA calls with TL to identify lead quality issues/tech issues/agent issues etc
Monitory I3 to ensure adequate call coverage by agents
Successfully transferring qualified students to agents
Regularly and routinely participate in Military FTO chats and ‘normal’ FTO chats to inform agents of potential FTO’s, thus mitigating FTO’s as much as possible
Providing information to students about admissions processes or requirements via phone or internet
Training for all new hires on QT team
Navigating through Customer Relations Management (CRM) and automated phone system
Updating student inquiry progression on Pearson's databases
Minimum of 1 year or more customer service experience
Knowledge of the Microsoft Office Suite (especially Outlook) and the internet
Ability to pass assessment testing
H.S Diploma or GED
Must pass a criminal background check and drug screen
Be available for a shift during the hours of operation

Closing Agent Specialist Resume Examples & Samples

Supervise the process for approving and setting up new closing agents and title underwriters, processing changes, and monitoring E&O expirations. Validating closing agent information on each individual loan scheduled to fund
Manage the ‘Inbox’ to be sure approval request emails are being processed and communication to the field is happening in a timely fashion
Coordinate E&O/Fidelity Bond updates
Throughout day review items in the inbox for accuracy
Manage the 24/48 hour turn time
Responsible for keeping lines of communication open
Communicate to Managers in the field regarding unnecessary agent approvals/ rush approval requests/ duplicate requests/ not use terms ‘banned’ and ‘blacklisted’ when speaking to agents
Communicate directly with agents when the field can’t assist them, or do not understand how to help them
Manage scanning of all agents into the system – approved and denied
Review Kroll Bond Ratings each quarter when they are released and update Destiny and the field accordingly
Train team members and keep them informed of any changes – help them prioritize closing agent tasks
Clean out the rolodex of old agents, moving them to ‘banned’ status (agents not used since 2012 or prior) forcing them to be ‘reapproved’ due to inactivity
Validate all data among closing protection letters, title commitments, wiring instructions, and Destiny (LOS) in accordance with policy

Index Calculation Agent Resume Examples & Samples

Work with the existing London and India team to calculate and reconcile all of Citi’s benchmark index strategies cross asset class
Work with the existing London team to develop and improve Benchmark Index processes globally
Work with the existing London team to migrate all asset classes on to a multi asset IT platform
Experience of Benchmark Index Calculation cross asset
Knowledge of corporate actions essential
Excel experience essential
VBA experience an advantage
Experience of programming languages such as C++ or Java, or scripting languages such as Perl and Python would be advantageous
Extensive use of Excel
A thorough and detailed approach to work
A numerate background (minimum of a good BSc/BA)

Closing Agent Specialist Resume Examples & Samples

Works within the ‘Inbox’ to approve agents
Works within the ‘Inbox’ to update E&O/Fidelity Bonds
Ensures emails in ‘Inbox’ are managed accordingly and kept current
Enters agents into the rolodex
Works closely with Wells Fargo
Communicates to field regarding status of approvals / issues
Communicates directly with agents when the field can’t assist them, or does not understand how to help them
Scans all agents into the system – approved and denied
Maintains current Kroll Bond Ratings
Approvals of closing agents for Shelter, who currently fall under a different process
Maintains spreadsheets as needed for tracking purposes
Minimum High School Diploma or equivalent
Four (4) to five (5) years of mortgage experience is required
Mortgage processing/closing experience preferred but not required

Customers Service Agent Resume Examples & Samples

Handles customer calls in a professional, courteous manner
Provides accurate information to the customer. Explains products and policies so the customer can understand
Handles some complex in areas of expertise. May handle escalated calls from less experienced Customer Service Professionals
Takes every step possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer
Follows departmental policies and procedures, particularly in regards to customer confidentiality
Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers
Effectively uses computer systems for tracking, information gathering, and/or troubleshooting
Educates the customer about Bank products and services and up sells and cross-sells other products based on the customer's needs
Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
Continually learning and developing knowledge of Bank products and services
Perform any other duties assigned

Call Centre Agent Resume Examples & Samples

Monday – Friday: 2pm to 10:00 pm
Saturday: 8:00am to 4:00 pm
Sunday: 1pm to 8:00 pm

Call Centre Agent, Collections Resume Examples & Samples

Completed high school education or equivalent related work experience, post-secondary education an asset
1 to 2 years experience in collections, account recovery, or outbound calling preferred
Basic understanding of bank products and services
Solid communication skills both in written and verbal
Previous experience in a call centre or collection environment an asset

Senior Transfer Agent Resume Examples & Samples

Document scanning & archiving
Good order review of financial and non financial instructions
Workflow management between functional teams within the department
Manage queries received internally and externally from shareholders, distributors and regional offices
The candidate should be a fluent English speaker. Fluency in other European languages will be an advantage
Proficiency with MS Office applications, including Word, Excel and Office plus familiarity with European banking and financial platforms
A good understanding of the end to end TA process, including awareness of Anti Money Laundering requirements
Good organisational and time management skills with the ability to manage multiple tasks to ensure deadlines are met
A structured & determined approach to work
The ability to develop a good working relationship with colleagues
The ability to suggest & provide solutions to issues/procedures/processes
The ability to work independently within your area of responsibility
Complete all tasks assigned and requests for information in a timely and accurate manner, displaying good time management skills and a high degree of accuracy and attention to detail
Represent the team and department in a competent and professional manner, displaying excellent verbal and written communication and inter personal skills
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Reservations Admin Agent Resume Examples & Samples

Call center, hospitality or sales experience required
MS Office Suite, especially Excel
Property Management software experience preferred: Tour Partner, LMS, RPOS

Case Agent Resume Examples & Samples

Effectively analyze data from insurance and associated documents to effectively determine applicable costs to CDBG housing grants. Associated documents could include FEMA assistance, Small Business Administration loans, and ICC
Interface with Construction professionals in determining scope adjustments occurring during the construction phase of the grant
Assist customers with understanding an overpayment of grant funds
2+ years of experience in customer service
Analyze data from insurance documents, determining applicable costs, and conducting some individualized judgement
Demonstrated knowledge of how disaster recovery programs are implemented at the state level
Ability to work in a dynamic, challenging, and emotion charged environment
Ability to implement business processes that require a high level of productivity in short time constraints
Insurance adjustment or processing experience
Experience working in a consulting firm, development organization, or public agency preferred

Service Center Agent Resume Examples & Samples

Book reservations
Update flight information
Check status of mailed collateral
Confirm motor coach pick-up times for outbound departures
Provide luggage delivery status updates, confirm resort room reservations when necessary and provide general information to Disney’s Magical Express Guests
Demonstrated strong Guest service skills and exceptional telephone etiquette
Strong attention to detail and problem solving skills
Ability to be flexible with work schedule including days, nights, weekends and holidays
Ability to handle calls in accordance within established call-handling guidelines
Demonstrated computer proficiency within a Windows Environment, Microsoft applications, and the Internet
Proven partnering skills and ability to work in a team environment
General knowledge of Disney’s Magical Express
Experience in a call center environment
Bi-lingual or multi-lingual language skills
Proficient in TAG, DREAMS, LILO and SharePoint

Transfer Agent, Luxembourg Resume Examples & Samples

A first experience in fund administration
Knowledge of SWIFT message types MT540 and MT542 and Clearstream (CreationOnline) will be a strong asset
Very good knowledge in Microsoft Office, especially in Excel
Risk awareness, ability to work precisely under pressure and meet strict deadlines
You enjoy working in a dynamic team, you possess excellent communication and organisational skills
You are engaged to work and willing to constantly develop yourself in a dynamic environment
A very good command of English is essential, knowledge of German or French would be an advantage

Agent Engagement MBA Intern Resume Examples & Samples

Exposure: An inside look into the day-to-day operations of an organization at the cutting edge of media and technology
Professional Development: Exposure to a variety of professional development topics facilitated through our University Relations team and with senior leaders within the organization. These sessions include speaker series and networking opportunities
Mentorship: Mentoring from fellow colleagues through the Empowering Future Leaders Program (EFLP) to help you navigate your experience, provide coaching, and expand your professional network
Fun: Continuously develop relationships with fellow interns through social activities, community building, and networking
Communications from the National Customer Service organization to frontline users (release information, etc.)
Feedback mechanism from the user community (tool & content improvements, vote up / down functionality, surveys, etc.)
Collaboration & interaction across the user community (forums, etc.) The platform, coupled with oversight, robust content & communications, will impact the engagement, awareness, and interaction of our frontline employees, ultimately resulting in an improved external customer experience
Currently pursuing a full-time MBA with intended graduation between December 2016-May 2017
Social Media experience
“Tech savvy”
Strong & effective written and verbal communication skills
Ability to work in a dynamic team environment with a variety of stakeholders
Comcast is an Affirmative Action/EEO employer M/F/D/V

Dialer Agent Resume Examples & Samples

Perform all activities related to collecting amounts due on auto loans
Handle approximately 100 calls daily (outbound and inbound) to borrowers
Provide all Gateway One Lending & Finance customers with an exceptional customer service experience, consistent with the Company’s values of honesty and integrity
Move from customer service calls to collections calls seamlessly, while maintaining a positive and appropriate attitude with all customers
Comply with Gateway One Lending & Finance’s policies, procedures and practices as well as all state and federal regulations
Resolve delinquent status by securing acceptable repayment arrangements
Offer suggestions on how to meet financial obligation and determine a plan of resolution
Accurately and professionally document systems with details of current contacts and subsequent results
Meet and/or exceed monthly collection goals
Customer Service experience required
Call Center experience required
2+ years’ collections experience preferred
Auto Finance experience preferred
Familiarity with banking and lending terminology
Ability to adapt to the needs, attitudes, and tones of borrowers calling for a variety of reasons in rapid succession
Ability to discuss and explain complicated issues regarding customer accounts, such as contract terms and payment arrangements, with customers and management
Ability to multitask in a high-energy and fast-paced work environment
Ability to maintain a positive attitude and calm demeanor when working with difficult customers
Flexibility to work over 40 hours, including nights and weekends when needed
Effective communication, negotiation, problem solving, and persuasion skills
Motivated and detail oriented
Bilingual skills preferred (not required)

Pcbi PEX Senior Change Agent Resume Examples & Samples

Execute PEX programs (portfolio of waves/projects) to deliver quantifiable effectiveness and efficiency benefits by
Contributing to build comprehensive diagnostics
Consolidate findings to define the "value at stake"
Develop the overarching Lean story
Designing the future state of the organization
Ensure a consistent approach in leveraging the UBS PEX Way
Align stakeholders to a Change Story and target future state
Coach key stakeholders on their role as Lean managers within the Lean Management System to boost a cultural change towards continuous improvement
Supports the Lean Architects throughout the program
Leads, coaches and develops Change Agents in PEX tool application and project delivery
Experience and passion for Process / Continuous Improvement and the necessary gravitas to be credible with peers and mid/senior management (globally, regionally and functionally) and with process redesign, including conducting workshops and interviews
Previous experience as a Change Agent across all Lenses within the UBS PEX Way, or equivalent
Certified in Lean and/or Six Sigma – working knowledge of "Lean 5 lenses" an advantage
Strong analytical, communication and facilitation (workshops) skills
Fluency in English both oral and written – other relevant languages an advantage

Pcbi PEX Change Agent Resume Examples & Samples

Contribute to build comprehensive diagnostics
Design the future state of the organization
Identify transformational levers across the lenses of Voice of Customer, Process Efficiency, Metrics and Results, Mindsets and Behaviors and Organization and Skills
Ensuring sustainable implementation
Demonstrate transformational impact
Coach key stakeholders on their role as Lean managers within the Lean Management

Senior Agent Resume Examples & Samples

Working with customers to resolve potentially complex financial and/or emotional situations and negotiate repayment terms to achieve the best outcome for the Bank and the customer on accounts with balances up to £100,000
Working with colleagues across the organisation to offer a high standard of ‘seamless’ customer experience
Proactively identifying and escalating fraudulent accounts to reduce losses to the Bank
Have a customer centric approach
Experience in dealing with a high volume of queries and transactions
Take ownership of customer queries and see through to resolution

Leisure Agent Resume Examples & Samples

Research and book various day-to-day travel requirements for faculty, staff, and students
Book individual and group domestic and international airline reservations
Book individual and group domestic and international hotel reservations
Book individual and group domestic and international car and bus transportation
Learn the Anthony Travel Preferred Bus and Hotel Programs and utilize these programs while booking reservations
Additional duties can include answering phones, faxing, scanning, confirmations, and follow up notes and calls to customers. Various other tasks and assignments as needed
Experience with international and domestic travel booking
Proficiency on GDS systems required (SABRE preferred)
Knowledge of ticketing procedures for airline, hotel and car rental systems
Ability to conduct internet research skills for customer information
Ability to identify creative solutions for clients
Outstanding professional customer service skills

Collateral Control Agent Resume Examples & Samples

Partner with outside vendors to ensure adherence to timelines. and ongoing improvements to processes, reporting and interface functionalities
Monitor departmental processes via standard and adhoc reports
Provide quality control for departmental processes
Facilitate the preparation of collateral documents in accordance with established procedures and timelines
Prepare and review exception reports for department and submitting results
Research and perform analysis of data and make recommendations to Management Team
Respond to a variety of inquiries or requests from customers (internal or external)
Fostering Teamwork: Able to work cooperatively with others on a team; demonstrates interest, skill and success in getting groups to learn to work together
Personal Credibility: Demonstrated concern that one be perceived as responsible, reliable and trustworthy
Results Orientation: Ability to focus on the desired results of one’s own or one’s team work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them
Thoroughness: Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations
Oral Communications: The ability to express oneself clearly in conversations and interactions with others

Query Agent With English & Danish Resume Examples & Samples

To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox in line with T&C’s
To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules
To provide TL with timely and accurate updates on his/hers aged and outstanding queries
Regular communication to team Leader
Fluency in English and a either Danish, Finnish, Swedish, Norwegian or Dutch, both written and verbal

Drop Ship Agent Resume Examples & Samples

Act as a subject matter expert on drop ship, inventory management, and custom care systems
Be heavily involved in the creation, documentation, implementation, revision, and training of department processes
Provide support for the business operations
Cross train the team on all systems and processes
Partner with stakeholders from across the organization to create a seamless drop ship experience for the fan
HS diploma required, some college preferred
Experience with Fanatics internal systems preferred
2+ years of experience in Customer Service required, Fanatic Fan Services experience preferred
Strong interpersonal, written and verbal communication skills
Ability to adapt quickly to an existing, complex environment and the ability to quickly learn new concepts and software
Demonstrated excellence in teamwork
Sense of humor, willingness to laugh at danger and an appreciation of the ironic are all pluses

Queries Agent With Finnish Resume Examples & Samples

Implementation of permanent account administration, reconciliation and account analysis
Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures
To ensure debt and cash targets are met on a quarterly/monthly basis
To ensure all ledgers are kept clean and reconciled
To ensure full compliance with all associated internal and Sarbox controls
High level of English and Danish
Relevant and demonstrable experience of a collections role. (Required)
Sap Experience
Excellent analytical and reconciliation skills
Ability to work own initiative
Committed approach to team work
Adaptable to a changing environment

A-Z Senior Transfer Agent March Resume Examples & Samples

Processing paperwork for trades and related activity
Maintain shareholder register and investor files
Process redemption, distribution and dividend payments
Preparation and distribution of Investor statements and contract notes
Investment manager reporting
Ensure compliance with anti-money laundering procedures
Ideally, the candidate should have a minimum of 4 years experience within Transfer Agency with a strong projects and client servicing experience
Computer literacy is essential, skilled in the use of Microsoft Excel and Word
Third level / business school qualification desirable

Collegiate Team Hotel Agent Resume Examples & Samples

Negotiate housing rates and amenities
Process contracts for collegiate clients
Outlining and updating of Season Planners & Trip Planners
Track hotel bookings and commissions
Invoice hotel commissions
Provide Weekly Summary to brief management of weekly productivity
Grow relationships with vendors
Promote and contribute to Anthony Travel Preferred Hotel Program
All other duties as requested
Previous negotiating and sales experience required
Ability to negotiate the best hotel contract terms and has an understanding of hotel revenue management
Ability to work under pressure and have a high attention to detail
Flexibility to deal with and adapt to many changes
Ability to manage many tasks at the same time
Outgoing, “People-person”
Dependable, trustworthy, and goal-oriented
Demonstrates positive, motivated attitude
Microsoft product knowledge, experience with Excel
Strong communication skills, written and verbal

Consumer Solutions Agent Resume Examples & Samples

Respond to customers in a professional and positive manner
Handle constant call flow without rest between calls
Constantly operates a computer
Flexibility; scheduling is based on business/seasonal need
Maintain a positive work atmosphere, act and behave in a manner that promotes a positive experience for customers, clients, co-workers and management
Be ready for work every day at prescribed time; punctuality is a must
Promotes, sells, and upsells current customers on upgraded products
Enters subscriber data into the system, updating information as necessary (i.e. address changes, email addresses, subscription payments, complaints, starts, stops, vacation requests)
Maintains a thorough understanding of supported products and services
Must meet or exceed corporate key performance sales metrics
Maintains schedule adherence
Other essential tasks as assigned

Senior Agent Resume Examples & Samples

Respond to clients (including core, Imperial Service, and private banking segments) via e-mail and click to chat sessions in an accurate and consistent manner, while aiming to exceed clients expectations by providing convenient access to transaction related information and product and service recommendations
Maintain and reinforce knowledge and expertise of CIBC and PCF retail/small business products and services, as well as, a technical understanding of CIBC and PCF websites, online banking services, mobile applications and ABM and banking centre networks
Communicate quickly and efficiently through non-verbal media, primarily typed communication, to service multiple clients simultaneously in an accurate and consistent manner
Interact with clients, probing as appropriate, to uncover potential unmet needs and offer easy, personalized and flexible banking solutions
Assist the Manager, in communicating and setting expectations on escalation procedures and resolve escalated client questions and comments as required
Support eClient Agents by monitoring and assessing queues, as well as, providing basic training and operational assistance and support
Protect CIBC and its clients by identifying and reporting all fraud, phishing, and malware emails to the eChannel Risk Unit (or other business partners) in a timely manner
Develop and produce reports and analyze data to identify opportunities to improve business performance by addressing unmet client needs and enriching the client experience
Assist the Manager, eClient in cross business project consultation by attending working committee sessions on behalf of the Manager, as well as, providing subject matter expertise where appropriate
Monitor service activities to ensure adherence to CIBC’s policies, practices and procedures
Identify areas of continuous improvement, as well as, innovative solutions to better service CIBC clients
Continuous and daily contact with external clients for purposes of service and recommendations of CIBC and PCF Retail products
Internal stake-holders/partners frequently contacted: Credit Card Products, LOBs within the Contact Centres, Corporate Security, Marketing Communications, National Risk Monitoring, Multi-Channel, Client Care, President’s Choice Financial, ABM and Banking Centre Networks

Syndication Administrative Agent Resume Examples & Samples

The position makes decisions within assigned authority
Decisions beyond assigned authority are referred to higher management for approval
Direct interaction with RMs, agent banks
Minimum of 3 years commercial banking loan administration experience with solid familiarity of HUB/client connect input/ maintenance/reporting capabilities with a strong preference for experience with syndicated loans
Familiarity with regulations and compliance related to the syndications business is strongly preferred
Familiarity with credit agreements and provisions is strongly preferred
Strong attention to detail and an ability to review agreements and assess provisions subject to interpretation

German Lead Generation Agent Resume Examples & Samples

This is an Inside Sales role, and many if the calls will be warm calls to existing clients
Identify and qualify the key aspects of potential sale, nurture them through the sales cycle and see them through to close
Having a general knowledge of the software and IT industry with the capacity to learn about individual systems and products quickly and accurately
Meet or exceed monthly pipeline and revenue quotas
Communicate information about calls accurately and effectively to the management and clients in order to proactively manage a pipeline
Manage client relationships
Seek out additional decision makers within targeted organizations in order to continually grow the account

Senior Transfer Agent Resume Examples & Samples

Ensure the team operates effectively within the TA and Fund Operations structure, building strong working relationships
Ensure the team maintains up to date, written procedures for all of the team`s responsibilities and actively monitor that these are adhered to
Build trusted working relationships with the TA clients serviced within the team, which includes active participation in client meetings
Assist the Team Leader in managing and mentoring direct reports, actively engaging with them through team and individual meetings and the staff performance process
Communicate all service issues and incidents immediately to the relevant escalation points and facilitate the client communication process, if required
The candidate should have extensive years of experience within Transfer Agency
Understanding of Commission and Retrocession’s required
Bachelor's degree, professional project certification and equivalent work experience preferred
The ability to work independently with minimal supervision
Good attention to detail with high levels of accuracy and the ability to instil this culture with a team
The ability to adhere to established procedures but also to think proactively and to communicate suggested procedural changes
The ability to foster a good team spirit
Effective interpersonal skills and the ability to adapt these to work with both external and internal clients
The ability to work to deadlines
The ability to deputise for the manager as required

PEX Change Agent Resume Examples & Samples

Assess current state conditions across the lenses of Voice of Customer, Process Efficiency, Metrics and Results, Mindsets and Behaviors and Organization and Skills to identify pain points and root causes
Identify measures and/ or indicators of a team/ organization/ system performance with actionable items needed to improve and/ or correct performance, relative to the goals of the system
Support cultural change towards a continuous improvement mindset
Coach line managers and team members on tools and methods for improving efficiency and effectiveness and deploying future state processes
Minimum 5 years change or transformation management experience - Good understanding of operational processes within the financial services industry - Experience and passion for Process / Continuous Improvement and the necessary gravitas to be credible with peers and mid/senior management (globally, regionally and functionally) and with process redesign, including conducting workshops and interviews - Process optimization experience (Lean and/or Six Sigma knowledge and skills are a plus) - Strong analytical, communication and facilitation (workshops) skills - Science application, using scientific rules and methods to solve problems. - Proven technical experience and/ or writing/ coding programs for RPA (Robotics Process Automation) tools (Blue Prism, Automation Anywhere, UI Path, Cicero) will make a difference - Experience assessing, optimizing and reengineering finance processes for RPA suitability - Ability to collaborate with all levels within the organization - Experience in change programs - Fluency in English both oral and written - Flexibility and ability to travel at least 25%, up to 3 months assignments

Qualify & Transfer Agent Resume Examples & Samples

Maintain a minimum standard of outbound calls to prospective students
Achieve speed to lead and contact efficiency metrics
Approach each call with a goal to transfer to Enrollment Counselor to speak with prospective students
Adhere to lead management plan guidelines for each lead in the database
Accurately record interactions with each prospective student in the database
Support application/registration events as applicable for each team
Be an active participant in cross-functional team events
Associate degree or two (2) years of college or bachelor’s degree from an accredited institution is preferred
One to 3 years customer service experience in an outbound calling environment
General knowledge of higher education industry

Edgar Filing Agent Resume Examples & Samples

Knowledge of EDGAR Suite, SEC Publisher or similar software preferred
Effective problem solving, time management and organizational skills
Minimum of 2 years of experience working with SEC EDGAR filings preferred
Experience working with a Typesetter preferred

Administrator Agent Resume Examples & Samples

Ability to analyze credit agreements and related documentation
Experience in all varieties of loan servicing including agency services and funding responsibilities
Understanding all aspects of deal/loan closing and administration functions
Construct bilateral and syndicated deal structures in Loan IQ
Construct assignment and participation purchase and sales in Loan IQ
Process via LIQ Amendments, Waivers and extensions
Review and approve loans borrowing, rollover, principal repayment, Bankers Acceptance
Review approve and release funds
Review and approve any discrepancies of interest and fees
Perform account reconciliations, Cash and LIQ to FTP reconciliation for daily and month-end reporting purposes
Ability to review and approve Primary and Secondary assignments through LIQ and Clearpar
Acting as facility agent, to provide support to Lenders, Borrowers and Business
Perform deal and funding approval functions
Assisting manager on project within department
Understanding of LIQ accounting including PNL event impact
Assist in review and updating of the department procedures
Manage direct reports
Strong analytical skills on all loan related products
Expert knowledge of Loan IQ, specifically in the area of loan administration
Understanding of the secondary Loan trading
Experience of dealing with key client relationships
Able to deliver high work standards within the team

Commissioning Agent Resume Examples & Samples

Organizational Skills – Able to manage a portfolio of multiple projects and assignments in a fast paced and continuously changing environment. Demonstrated ability to effectively work with a diverse team(s) of developers, project managers, engineers, technicians, subcontractors and clients to meet deadlines and maintain agreed upon schedules
Technical Ability – Able to understand how complex mechanical and electrical equipment and systems (Boilers, Chillers, VFDs, Controls, Pumps, etc.) work from experience or reading technical manuals. Demonstrated ability to develop and maintain proficient skill levels in multiple technologies and systems
Analytical Thinking / Troubleshooting – Able to investigate and identify the root causes of problems, secure relevant information and identify possible solutions. Demonstrated ability to obtain data to effectively analyze issues
Communication – Able to accurately summarize technical issues and facilitate the exchange of information to all appropriate team members. Demonstrated ability to clearly and concisely explain observations and conclusions regarding technical issues to both technical and non-technical audiences using verbal and written means of communication
Facility Auditing – Able to walk through facilities to inspect HVAC systems and prepare a basic assessment of configuration, condition, maintenance, etc. Demonstrated ability to use survey observations and interviews with facilities staff to identify and evaluate equipment or system issues that relate to operability, reliability, and energy efficiency
Contracting – Able to work with project managers to review contracts and submittals in order to identify contractual obligations pertaining to scope of work, deliverables, commissioning, and performance guarantees
Document Control – Ability to produce high quality commissioning documentation at project close out by creating checklists, completing documents during start-up, collecting customer approvals, reviewing all test results, maintaining an accurate issues log, and organizing electronic files of all commissioning test documents prior to production
Design Review – Able to assist our design engineers with reviewing engineering submittals, progress drawings, and control sequences for compliance with project scope and design intent. Demonstrated ability to provide constructive input during the design phase, prior to construction or installation, to support design/build objectives

Reservations Contact Center Lead Agent Resume Examples & Samples

Support agents through real time feedback and training to increase knowledge and performance
Demonstrate an unyielding passion for the guest experience by effectively troubleshooting and resolving guest and partner issues in a timely and mutually beneficial manner
Assist with managing call volume to achieve departmental goals including communicating with backup resources, and taking backup calls as needed
Communicate with guests, employees, and other departments in a positive, productive and efficient manner
Provide feedback to management regarding both positive and negative issues impacting department performance
Inspire trust and build strong relationships across business units such as Front Desks, Guest Services, Mountain Operations (Ski School, VRR, Ticket Office), Call Centers (ISD,IED, Online), Travel Services and the Training Dept
Runs daily and weekly reports to look for any issues with upcoming reservations

Transfer Agent Resume Examples & Samples

Complete certain functions, including the daily workflow within the team to ensure all work is completed in accordance with client SLA`s and internal Citi policies and procedures
Adhere to all written procedures for all of the team`s responsibilities
Effectively manage multiple priorities
Understand and pre-empt the client’s needs, ensuring priorities are identified and dealt with in a prompt manner
Adhere to established procedures for all tasks and proactively make suggestions for procedural improvements to enhance efficiency or accuracy
Take responsibility for assigned tasks and prioritise to ensure expectations and team requirements are met
The candidate should have extensive year’s experience within Transfer Agency
Understanding of Commission and Retrocession’s an advantage
Strong skills with Microsoft Office products (Word, Excel, Outlook)
The ability to carry out assigned tasks in an effective and timely manner and to ensure that tasks that require action by the team are completed
Proficiency with MS Office applications, including Word, Excel and Office
The ability to work in a changing environment and demonstrate flexibility
Effective organisation skills
The ability to make decisions quickly and with authority within their realm of responsibility

Cib-agent Lending Resume Examples & Samples

Design software to improve availability, scalability and efficiency of the financing platform
Solve problems and automate responses for recurrent issues
Develop tools and applications to automate and support applications
Gathering and refining requirements from stakeholders
Working with developers in other component teams to ensure consistent integration of services across teams
Troubleshoot site issues
Participate in on-call rotation

Transfer Agent Resume Examples & Samples

Completing a good order review of shareholder and distributor financial and non financial instructions to ensure compliance with prospectus, regulatory and Citi requirements
Managing all queries received from shareholders and distributors via dedicated e-mail and telephone lines
Managing all outgoing correspondence with shareholders and distributors
Managing the TA relationship with the Fund Manager
Provide periodic reporting of shareholder trading activity to the Fund Managers
Management of certain functions and/ or clients, including the daily workflow within the team to ensure all work is completed in accordance with client SLA`s and internal Citi policies and procedures
Play a lead role in formulating new procedures and controls for existing and new business including implementation of approved procedures in a controlled manner within the Investor Services team
Assist in the identification of training requirements within the team and actively support the design and implementation of any required training
Deputise for the team management, when required and actively participate in a professional manner in meetings you attend on behalf of the team or department
Candidates should be educated to 3rd level
Exceptional candidates who do not meet this criteria may be considered for the role provided they have the necessary skills and experience

OTC Query Agent With English & Dutch Resume Examples & Samples

To encourage positive Partner behavior through feedback on QMS system
University Level education (desirable)
Adaptable to a changing environment & flexible with regard to working patterns
Results / Target driven
Excellent Customer Care skills

Consumer Service Agent Spares Resume Examples & Samples

To handle telephony traffic for a pre-sales, point of sales and post-sales environment
To resolve and process all consumers’ enquiries and requests in a professional manner
To investigate and pro-actively resolve any consumer complaint to the departmental standards
To accurately input orders onto the in-house system, and take card payments
To work and support all internal customers within and linked to the business
To take relevant decisions and actions regarding all consumers enquiries requests and complaints within the business and departmental working practices and processes
To plan working day and prioritise relevant tasks
To be able to communicate with both external and internal customers at all levels
Actively contribute to individual, team and departmental improvements to ensure Consumer Service is taken to the next level
To ensure all enquiries, questions, issues and consumer complaints are always fully resolved
Quality Orientation

EMS Change Agent Resume Examples & Samples

Define and implement EMS actions, support production with LEAN tools
Initiative and support improvement actions (e.g.: SCR, efficiency, DM, DL etc.)
Organize master classes, provide EMS trainings for employees
Train Yellow Gears , Green Gears, Blue Gears, White Gears candidates, prepare them for exams
Secondary (at least Grammar school or technician) or higher
Project management knowledge
Fundamental knowledge of refrigerator producing
Knowledge of LEAN tools (5S, 5D, 7W, Kan Ban, Kaizen, etc)
English knowledge (advantage)
Hungarian

Brazil Rebate Processing Agent Resume Examples & Samples

Typically 4-6 years experience in a customer service role
Strong communication skills. Fluency in English and local language mastery
Strong problem-solving and analytical skills
Good portuguese

Extension Agent Resume Examples & Samples

Completed master’s degree required. One degree must have been awarded in animal sciences or a closely related field
2 years professional experience in youth development programming
Professional experience managing a significant volunteer program
Experience assessing community needs/interests, planning and developing educational programs, effectively delivering programs and evaluating outcomes
Demonstrated experience working with people as individuals and in groups to develop successful relationships with other professionals and organizations
Demonstrated experience resolving conflicts and facilitating interpersonal and public discussions
Demonstrated use of technology in managing, delivering, and/or evaluating educational programs
Personal or professional commitment to diversity as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity outcomes
Background, coursework or professional experience in urban agriculture, particularly livestock, and/or, small acreage management
Demonstrated entrepreneurial experience; looks for opportunities to develop and leverage support and resources to enhance educational programs
Experience working with advisory committees
Experience working with the social media and web-based information and education delivery systems
Bi-lingual English – Spanish

Extension Agent Resume Examples & Samples

Completed master’s degree
Bachelor and/or Master’s Degree(s) must be in Food Science and Nutrition, Public Health, Food Safety, Family Financial Resource Management or a closely related field
Ability to distill technical and science-based information into educational materials for use by consumers, commercial entities, and producers
Experience in audience needs identification, program development, delivery, and evaluation of results
Demonstrated experience working with people as individuals and in groups; ability to forge equitable and successful partnerships with county commissioners and departments, other professionals and organizations, and to work effectively as a member of a multi-disciplinary team
Evidence of drive and initiative
Prior experience teaching adult or youth audiences and ability to communicate through public speaking, demonstration, presentations and writing as demonstrated through application materials and experience
Demonstrated use of technology in managing and/or delivering educational programs
Knowledge of and/or experience with methods of conflict resolution and group facilitation
Demonstrated expertise in food safety and home food preservation, and experience teaching one or both
Course work, professional experience and/or background in food systems, on-farm food safety, farmers markets, cottage food production, and/or production agriculture
Experience or capacity to manage volunteers
Experience delivering online education
Experience working with advisory committees and/or focus groups
Demonstrated experience with program and/or market through mass media and/or social media
Successful experience in developing financial support for educational programs including grant writing, contracting, or cost recovery efforts
Ability to speak, write, and deliver educational programming in Spanish

Extension Agent, Ag Resume Examples & Samples

Establish and use a commercial horticulture advisory council
Provide an educational source and point-of-contact for the area vegetable and small fruit growers, farm-related businesses and agencies on commercial vegetable and specialty crop enterprises
Work collaboratively ,as needed, with University specialists, other agents, research stations, local, state and federal agencies, Industry reps. and cooperating to producers to conduct demonstrations and facilitate research information transfer to vegetable and specialty crop growers
Ability to handle multiple work demands and set priorities
To work independently with little supervision
Ability to plan, implement market and evaluate educational programs
Evaluate and deliver expected education impacts and work with diverse people
Willingness to be a team player in support of a total Extension programs through interdisciplinary efforts with Extension specialists, local staffs, customers and volunteers
Demonstrate public and human relations skills
Be adept in both public and interpersonal communications
Have resource development or grantsmanship ability and computer literacy

Senior Agent Resume Examples & Samples

To undertake a range of complex and demanding customer and product related processing activities, in order to maximise service excellence and business performance
Resolving customer, colleague and other queries, dealing with unique and complex tasks and processing complex transactions in accordance with company policy and procedures to deliver excellent customer service and achieve centre performance targets
Working with customers to resolve potentially complex financial and/or emotional situations and negotiate repayment terms to achieve the best outcome for the Bank and the customer on accounts
Acknowledge and resolve customer complaints at the first point of contact where possible in accordance with company policy to prevent complaints from escalating
Escalating complaints, issues and problems to the team leader or relevant channel to achieve the best possible outcome for the customer and the business in line with Regulation, Barclays’ policy and best practice
Working with colleagues and areas across the organisation to enable the delivery of consistently high standards of ‘seamless’ customer service and achievement of customer service and sales targets
Suggesting and implementing operational process improvements, supporting colleagues to accept and adapt to the resulting changes, to deliver a better service for our customers and/or improve efficiency
Supporting the team leader and, where necessary, supervising allocated activities to ensure the effective and efficient operation of the team and centre
Proactively providing advice, coaching and support to less experienced colleagues to embed best practice and in support of their personal development objectives
Proactively developing the necessary knowledge and skills needed to achieve successfully delivery and provide accurate and current advice and appropriate support to customers and colleagues
Excellent Microsoft Office Applications (Word, Excel, PowerPoint) skills
Extensive knowledge Collections & Recoveries Systems
In depth knowledge Collections & Recoveries Policies and Processes
Demonstrate the interpersonal skills needed to deal effectively with their customers and colleagues
Excellent Communication Skills both verbal and written
Attention to detail and an ability to measure performance against criteria or department policies and procedures
Focus on and anticipate customer needs and requirements

Senior Agent Resume Examples & Samples

To understand and identify customer needs in order to tailor solutions, while ensuring the right outcome for the customer and the bank at first point of contact for accounts up to £100,000.00
Ensure Vulnerable customers are identified and supported appropriately
Understand and listen to customer concerns. Correctly identify customer complaints to resolve first time ensuring complaint escalation where appropriate
Adhere to all Company Policies and Procedures including limits of authority
Correct use of internal systems to ensure that a customer’s records are accurately maintained and are up to date
Ensure that all activities and duties are carried out in full compliance with regulatory requirements including the Financial Conduct Authority, Barclays Operational Risk Framework and internal Barclays Policies
Making Barclays a great place to work by embracing a culture of change; identifying non value adding tasks, through Lean methodology and best practice
Undertake a variety of contact roles, when required, based on customer preference, such as; voice, letter, digital contact (e.g. SMS, video chat, on-line chat etc), etc
Proactively, identify fraudulent accounts understanding the complexities of bankruptcy IVA and Trust deed regulations and laws
Lead by example by becoming a role model for all colleagues, demonstrating the Barclays Values and contributing to business performance via personal objectives aligned to the 5 C’s
Take responsibility to understand the appropriate Policies & Standards applicable to my role through training, coaching and appropriate communication. Where responsible for risks and controls ensure that these are appropriate and fit for purpose. Act with integrity, to become the first line of defence to protect the customer and reputation of Barclays through individual and collaborative engagement across the Barclays group

Land Agent Resume Examples & Samples

Demonstrated ability to make effective oral and written presentations on land matters
Experience negotiating and interpreting leases
Working knowledge of real estate and land use issues
Experience and understanding of California Real Estate Law, real estate principles and land title
Strong project coordination skills
Knowledge and experience working with the wireless industry and associated land rights
Demonstrated experience and excellence in customer service and possess a customer centric vision
Proficient in the use of Microsoft Office Suite software
Utility industry experience
Ability to work in a fast paced team environment; with a focus on diversity and inclusion
Responsible for lease administration (leases to and leases from), including lease interpretation, managing electronic lease databases, check processing and interacting with facilities management and PG&E landlords to resolve tenancy issues
Responsible for standard lease negotiations
Responsible for land matters, including discussing them with private, public, or governmental bodies and agencies to obtain necessary rights-of-way, contracts, agreements or concurrence within established PG&E policies. This work includes such duties as coordinating utility facility relocation projects, review and abatement of encroachments, and gathering material and preparing reports/data for use in leasing and licensing
Responsible for handling requests for uses of PG&E facilities, easements and fee property

Junior Reassignment Agent Resume Examples & Samples

Project Management – Manage all aspects of the Contract Reassignment including evaluation of scenarios, determination of pricing, and negotiation on behalf of SolarCity and its fund investors
Relationship Management – Develop and maintain a caring & professional relationship with SolarCity teams, external stakeholders and customers
Contract Negotiation and Execution – Independently draft, review, and execute contracts and associated documents in compliance with all relevant SolarCity policies
Management Software and Tools – Manage all project functions and milestones using SolarCity’s customized project management software and systems
A four year college degree in a financial or business related field
1-2+ years of experience in a customer facing environment
Proficient in the use of Internet Explorer, Adobe Acrobat Professional, MS Office
Outstanding written and verbal communication skills
Mature, calm, collaborative and positive demeanor
Must be able to successfully pass a pre-employment criminal background check

Commissioning Agent Resume Examples & Samples

Strong mechanical/electrical/plumbing background with a strong skill set with controls
Candidate needs demonstrated experience preforming commissioning activities
Demonstrated experience performing constructability reviews, development of test plans, and witnessing thereof
Project Management through all project phases: planning; preconstruction, construction, commissioning and validation
Coordinate, manage and engage in MEP Start-Up and Commissioning process
Review contractor work regarding MEP Quality control standards
Manage projects to completion on-time, within budget and within the scope of work
Produce reports and briefings using Microsoft Word, Excel and PowerPoint
Minimum Years of Experience 2 in buildings projects
Bachelor of Science Degree in Electrical or Mechanical Engineering, or Construction Management or related field
2-5 years of experience with MEP start-up and commissioning process
Accreditation / Certification in Commissioning with BCA, NEBB, AABC, ASHRAE or AEE (CBCP) would be a plus
Certified as PMP, PE, RA or CCM

Commissioning Agent Resume Examples & Samples

Strong mechanical/electrical/plumbing/process background with a strong skill set with controls
Candidate needs demonstrated experience performing commissioning/qualification/validation activities
Demonstrated experience performing design and constructability reviews and risk assessments
Development of test plans and executing thereof
Coordinate, manage and engage in Start-Up and Commissioning/Qualification/Validation process
Review contractor work regarding Quality control standards
Minimum Years of Experience 6
Bachelor of Science Degree in Electrical/Mechanical/Chemical Engineering, or Construction Management or related field

100

Sub Agent Resume Examples & Samples

To help the project manager with key aspects of delivery
To help management and implementation of aBV Health and Safety, Quality and Environmental Management Systems
To help in project planning, programming, control and risk management on larger schemes
To be capable of delivering smaller schemes
To help manager all stakeholder and shared services departments post Cx3
The ability to manage and motivate the project delivery team and ensure that project timescales and target outputs are met
The management and procurement of materials and supply chain
The management of project reports and KPI metrics
To help with efficient utilisation of internal and external resource
Working with senior management to find ways to improve project execution and drive efficiency

101

Operational Excellence Change Agent Resume Examples & Samples

Conducting cycle time analyses, time studies, balance improvements, work place analysis and improvement
Creating and implementing standard work, and teaching/coaching engineering leaders to do the same
Assisting operations in problem solving issues affecting takt attainment

102

Opex Change Agent Resume Examples & Samples

Conducting value stream analyses
Obtaining required fixtures, tools, work aids, poke yokes to support work place changes
Implementing / coaching the use of cell control boards and other visual management tools
Must have at least 3 years of OpEx/Lean experience
Ability to effectively facilitate a group’s activities and discussions using a defined process
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations

103

Billings Agent Resume Examples & Samples

Prepares invoices and controls revenue cycle by applying billing conditions, processing invoices, verifying WIP and receivable balances, and issuing invoices to clients.-
Issues monthly customer statements both internally and externally
Update the customer master file with contact information, billing addresses, etc
Submit invoices by electronic data for internal approvals and issuance to clients
Protects organization's value by keeping information confidential
Contribute to developing a Team-Based culture

104

Junior Transfer Agent With German Resume Examples & Samples

Timely and accurate processing of the Transfer Agent orders
Clearing and settlement of Mutual Funds
Checking if incoming instructions are correct and complete
Monitoring of pending trades
Recognising risks, which can endanger the settlement in time
Clarifying of discrepancies
Ensuring that transactions comply with both external and internal policies
Meeting relevant deadlines and other performances standards
Keeping evidences in order to justify the actions taken
Highlighting incidents and all control breakdowns to department management

105

Dealing Agent Resume Examples & Samples

Daily orders for global markets: subscription, redemption, switches
Organize dealing documentation and customer files
Process all manual transactions received
Handling all request of internal and external customers
Ensuring that relevant deadlines and other performances standards are met

106

Agent Service Specialist Resume Examples & Samples

Answering incoming calls for WNIC enrollment platform(s) and agent portal technology issues providing resolution
SDT creation for all calls and tracking for Tier 2 escalations
Liason between agent and IT; facilitate conference calls between agent and IT

107

Syndicated Non-agent Deal Admin Resume Examples & Samples

Four to five years of experience in loan/lease processing activities, or other relevant experience
Advanced knowledge of loan documentation, policies and procedures
Good knowledge of assigned product line and applicable lending operations
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to understand loan/funding terminology and documentation software

108

Agent Syndications Deal Closer Resume Examples & Samples

Five to seven years of credit or loan experience in the financial services industry
Knowledge of operational, administrative and accounting requirements for loan servicing
Ability to analyze and understand operational and administrative risk under a syndicated loan agreement
Ability to collaborate across the department and cross-site

109

Dflt Mgmt Liquidation Agent Resume Examples & Samples

Ability to develop comprehensive knowledge of the applicable operational area, the product and services, applicable laws and regulations, and an understanding of applicable system(s) functionality
Ability to collect and organize information
Proficient PC skills, especially Microsoft Office applications
Ability to thrive in a team environment as well as independently

110

Funding Specialist, Merchant Onboarding Agent Resume Examples & Samples

3+ years relevant operations experience
Superior communication and problem resolution skills
Experience in resolving escalated issues
Flexibility to accommodate a variety of tasks
Bilingualism, English and French

111

Borma Agent Resume Examples & Samples

Tech Support Level 1- Analyze, diagnose, troubleshoot and resolve basic technical issues via email, phone, and chat channels of communication
Pre Sales Support- Provide assistance with component compatibility, detailed item specifications and assistance with finding products to fit customer’s needs
Obtain general understanding of OS and application diagnostic tools
RMA Inspections – Contacting customers when returns do not fall within the return guidelines for that product
Back up to Customer Service inbound calls when necessary
Back up to Rosewill/Nutrend Customer Care when necessary

112

Public Image Agent Resume Examples & Samples

Reply and resolve all issues on ResllerRatings.com
Reply to all negative and positive forum posts
Calculate RR.com referrals done by CS agents
Keep excel sheet updated with all forums and review site posts

113

Triage Agent Resume Examples & Samples

The technical support triage agent will be responsible for, but not limited to assisting with the following requests
Technical Support triage skills to capture all necessary information when recording an incident
Customer support tools - phone/ email/ chat
Provide basic entry level technical support in a timely manner
Work in a live ticketing system environment (Salesforce CRM)
Follow up and settle to satisfactory conclusion all customer requests
Three years' customer service experience preferred: solutions mindset, helping nature, passion for the customer and the customer experience
Able to work in a team and a fast paced environment
High attention to detail & follow through
Display a passion & responsibility for quality
Excellent communication skills: verbal, written and listening
Technical background is considered an asset
Working experience in a global service organization
Keyboarding (60-100+ Words Per Minute)
Familiar with various Internet Browser (Firefox/IE)/Email Clients (Outlook/Gmail)
Proficient computer skills & demonstrated knowledge of different tools ( MS Office Suite, Microsoft Operating Systems, Apple mac, CRM, Adobe Flash, Javascript, HTML, etc )
Salesforce product knowledge is an advantage but not required
Willingness to work flexible hours to ensure deadlines are met
A comprehensive Salesforce training curriculum is provided for the successful candidates. Most important is your drive for success, passion for customers and the desire to progress your career. In return Salesforce offers a competitive package and a range of benefits for the successful candidates

114

Commissioning Agent Resume Examples & Samples

Prefer 3 to 5 years experience in construction, engineering, facilities operation, or energy services. Equivalent military service in a similar field may also qualify
High proficiency in Microsoft Word and Microsoft Excel is required. Familiarity with Adobe Acrobat, Microsoft Project and Microsoft PowerPoint is desirable
Ability to work at remote locations with at least 50% overnight travel is required

115

Agent Right of Way Resume Examples & Samples

Identifies land ownership from company and public records
Researches, reviews, analyzes and titles; identify defects and outline curative
Negotiates the acquisition of right-of-way and other property interest on both expanding Capital Projects and Operational support as necessary to accommodate the construction, operation, maintenance of company facilities, in such a manner to minimize litigation
Negotiates property damage settlements and loss claims associated with capital projects and day-today pipeline operations necessary to maintain company facilities
Prepare right-of-way related cost estimates associated with land and right-of-way project acquisition
Experience in performing aspects of land and right-of-way, with direct experience in the pipeline industry working on both FERC regulated and non-regulated projects
Prepares and log FERC landowner notification letters as required
Secures civil permits necessary for the construction and maintenance of company facilities
Reviews, prepares, analyzes, interprets all Land and Right-of-Way related agreements, deeds, easements, leases, permits, and licenses and the timely renewals, conveying status updates at a minimum of monthly cycles. Ability to review, interpret, merge and modify Contracts and/or legal documents
Serves as liaison between internal departments, developers, cities, counties, etc., in support of right-of-way activates
Resolves encroachment, damage claims, landowner complaints and inquiries at a minimal cost to company
Interpersonal (people) skills
Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/ attitude with co-workers, clients, vendors, and outside contacts and regulatory agencies
Be able to successfully perform multiple tasks and abbreviated deadlines
Intermediate computer skills in various Microsoft Applications, Outlook, Work, Excel and PowerPoint
The Right–of-Way Agent will not typically supervise other company employees, but will provide leadership and guidance to third party contract right-of-way agents to ensure compliance with company policies and procedures as appropriate to ensure successful and timely completion of project objectives

116

Medicare Agent Resume Examples & Samples

Act as a liaison between ICA's and UnitedHealth Group sales process owners to ensure ICA's are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc
Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
Partner with the Community Developer (CD) and Area Sales Manager (ASM) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)
Ensure Compliance - Ensure ICA's adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures
3+ years Medicaid and / or Medicaid sales experience
Excellent communications skills both verbal and written

117

Guest Service Center Agent Resume Examples & Samples

Minimum 1 year experience in a 5* hotel or from a reputed Call Center company
Excellent English communication skills (talking, listening, writing)
Arabic speaker is an advantage
Ability to work irregular hours
Good understanding of hotel operations

118

Core Agent Resume Examples & Samples

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints. Assists customers in all inquiries through follow up with other departments or outside vendors when necessary
Acquire comprehensive knowledge of the hotel and the company, and keep updated with seasonal changes and new information
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Responsible for CORE non- phone duties including processing new reservations, updating and cleaning up reservations, answering reservations inbox emails, assisting with CIS-related tasks such as merging, processing reports
Answers general Reservations emails, retrieve and distribute mail and process brochure requests
Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner
Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space
Ability to read, write and speak English
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, and Reservationists
Perform other duties or projects as assigned by hotel management and staff

119

Welcome Center Agent Resume Examples & Samples

Processing all guests, identifying qualifications, gifts to be received and accurate directions to hotels
Scheduling tour times for guests according to allocations
Superb customer service
Any other duties as requested by management
Knowledge of Orlando / Disney area

120

Activations Agent Resume Examples & Samples

High School Diploma/GED Equivalent
Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs
Microsoft Office experience is required
12 months minimum sales, customer service, reservations, hospitality or equivalent experience required

121

CID Agent Resume Examples & Samples

Having an experience in similar position for at least 12 months preferred
Excellent command of Arabic oral and written communication skills – English or other Languages is an added advantage
Diplomatic
Tolerant for all guests and colleagues (regardless of race , sex , color or religion)
Positive
Proactive & responsible
Friendly & a people person
Able to get on well with people from many different backgrounds
Ability to handle multitasks at the same time
Able to do shift work
Knowledge of Dubai is preferred but not essential

122

Agent Resume Examples & Samples

Answering incoming calls efficiently and in a courteous manner, according to Marriott Reservation Sales Standards
To assist Marriott guests in making reservations; provide customer service and assist with problem resolution in a professional manner. To identify different types of guests and adjust selling skills appropriately to capture the sale
Demonstrate competent operation of the Marriott computer systems and telephone console
Maintain updated knowledge and understanding of all Marriott Lodging Brands and programs
Maintain updated knowledge and understanding of all hotel-selling strategies to maximize hotel occupancy and revenue
Maintain continuous improvement in Conversion, calls per hour and Revenue Per Call
Be willing to train and instruct other associates by passing along skills and information
Identify and report equipment problems, system errors and incomplete/incorrect hotel/DRS information to the proper department
To carry out all reasonable requests by management which the associate is capable of performing
To answer e-mails from customers

123

Grounds Keeper / Snow Removal Agent Resume Examples & Samples

Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed
Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job
Must posses a keen eye for detail and an ability to work with the supervisory staff
Safely operate mowers, hedge trimmers, string trimmers, edgers, chain saws and small hand tools in performing job assignments
Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff
Walk-mow lawn areas and all areas as identified by supervisory staff
Shovel sand, gravel and/or mulch as directed
Hand remove weeds as directed by supervisor
Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor
Pick-up, empty and remove debris and trash
Participate in landscape projects such as trimming shrubs, plants, and trees; installing plant materials; mulching; overseeding; greenhouse maintenance and seasonal activities, and any miscellaneous landscape related tasks identified by supervisory staff
Maintain fuel and fluid levels for all types of equipment used on a daily basis
Report all equipment problems or failures to his/her supervisor or a mechanic immediately
Refuel and clean all equipment upon completion of assignment on a daily basis
Return all equipment to the designated area upon completion of the task
Keep the equipment storage areas clean and orderly
Working knowledge of and ability to safely use hand and power tools and equipment
Working knowledge of safe and efficient mechanical operation of utility vehicles and other motorized and hand held golf course maintenance equipment and procedures
Sufficient mechanical aptitude and basic working knowledge of gasoline and diesel equipment operation to properly check equipment prior to use
Knowledge of methods, materials and tools used in grounds and landscape maintenance and construction
Experience landscape maintenance is preferred
High School diploma or equivalent General Education Degree (GED) is preferred
Valid driver’s license and ability to meet the requirements of driver insurability as established by the insurance carrier is preferred

124

Overnight Reception Agent Resume Examples & Samples

Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written
Must possess basic computational ability
Ability to solve problems and make rational decisions
Knowledge of Resort operations, its services, and facilities
Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task
Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis
Must be able to exert well-paced ability in limited space

125

CID Agent Resume Examples & Samples

Demonstrates Fairmont’s Brand ServicePlus Standards in all interactions
Ensures standards are not only met, but exceeded, i.e. providing check in and check out information to the police within a maximum of 10 minutes
Ensures that all appropriate guests’ identification is collected and valid
Completes all follow-up procedures, i.e. if a guest is moved to another room
Prepares V.I.P. amenity lists, ensuring names, titles etc. are correct
Merges profiles of daily arrivals to ensure we have the pertinent information that will enable us to further personalize a guest’s stay
Checks police E-mailbox for important messages
Communicates any unusual happenings and all important matters for follow-up, i.e. the police system being down, via E-mail to the Front Office Manager as well as the Duty Manager
Maintains Data Administration E-mailbox
Prepares paperwork for daily credit card cancellations
Complete daily posting of visa charges and liaise closely with the Government Relations Office and Government Relations
Provides the guests or interested parties with available information as needed and requested, provided that the information is not deemed confidential by the management policies, rules and regulations
Assists guests as well as colleagues and Leaders with Arabic speaking skills when necessary
Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
Proficient in the Arabic & English languages (verbal & written)
Able to type 25 words per minute in both Arabic & English
Computer literacy in Windows, MS Office Suite, and Fidelio PMS systems is recommended
2 years minimum experience in customer service

126

Reception Agent Resume Examples & Samples

Answer telephone inquiries promptly and professionally and channel to appropriate for assistance
Greet members and guests in a friendly and efficient manner
Escort guests as required
Be knowledgeable about all aspects of treatments and the facility
Provide information and literature of facility in person and via telephoneControl entry into all areas of facility by restricting all unauthorised individuals
Collect moneys or other suitable payment from clients for all services rendered
Book / Schedule Treatments
Give tours of spa, as required
Ensure smooth operation of reception
Respond to inquiries by phone and in person, providing complete details of all spa aspects
Handle special assignments
Co ordinate sales packets, when needed
Maintain office files/records
Able to assist guests with retail purchases
Have complete understanding of and adhere to all company policies an rules including those relating to Fire, Hygiene and Safety
Maintain inventory and stocking of all reception materials
Previous experience is an asset Minimum of 2 years experience in spa industry or hospitality
Diploma or Degree in hospitality or related field an asset
Minimum of 2 years experience in spa industry or hospitality
Computer literacy in Microsoft Office, Word, Excel
Excellent communication skills, both written and spoke

127

Schedule Change Agent Resume Examples & Samples

Provide our clients with the highest level of customer care
Effectively communicate with both clients and airlines regarding schedule changes
Facilitate client schedule changes using Sabre and/or Amadeus GDS platforms
Respond to client emails and phone calls in a timely, professional manner
Resolve all client concerns and issues with patience, understanding and the highest degree of professionalism
Proficient working knowledge of GDS (SABRE and/or Amadeus) platforms is required
Ability to manage and prioritize multiple tasks in a high-volume, fast paced environment
Strong problem solving skills and the ability to resolve difficult situations in a timely, professional manner
Knowledge of a second language is highly preferred
Understand power of our ownership culture; built on principles and values that compel everyone at Fareportal to think and act like an owner of the business

128

Waivers Agent Resume Examples & Samples

Actively communicate with our clients and suppliers to open, work, and resolve waiver cases efficiently
Perform research using various tools and resources to resolve waiver cases within a set timeframe
Utilize internal reporting software to maintain accurate case statuses, documentation, and track daily productivity
Offer prompt, accurate and courteous service to clients regarding airline policies and procedures
Excellent interpersonal and verbal/written communication skills
Strong customer service skills and the ability to resolve difficult situations in a timely, professional manner
Ability to multi-task, managing simultaneous projects and tasks until completed, often with competing priorities and strict deadlines
Ability to adapt to frequent company and/or industry changes
Capable of working independently and as part of a team
Manage a continuously evolving sets of priorities when everything (really-everything!) is important. You can’t get overwhelmed or sidetracked easily

129

Kids Club Agent Resume Examples & Samples

Ensuring good care of guests' children while they are in treatment
Provide services to guests in terms of enquiries, So Spa information and other related enquiries
Ad hoc duties as per assigned

130

Port Agent Resume Examples & Samples

Coordinates the administrative processes and performs the duties of an executive secretary for the Manager, Marine Operations
Supervises the Administrative Assistant
Performs assigned systems tasks and efforts to include government directed work schemes, as needed
Processes official paperwork and coordinates all port services for visiting ships
Collects and disseminates visiting ship’s crew lists and billing data
Assists Marine Manager with budget management
Processes and coordinates all temporary duty requests
Oversees the department plant property accounts and coordinates with property management
Acts as key custodian for marine department buildings
Serves as alternate vehicle custodian
Oversees and is back-up for departmental ordering process
Processes all billable accounts
Coordinates monthly and weekly reports and presentation slides
Assists Port Captain with hiring process paperwork
Updates departmental organizational chart monthly
Assists the Marine Manager with monthly quality inspections
Assists with receiving parts as needed
If licensed, acts as crew for vessels within the atoll as assigned

131

Methods / Project Agent Resume Examples & Samples

Work in close collaboration with the Engineering, Production, Logistics and quality functions
Be the project manager of specific initiatives to the team
Establish the schedules and track all activities to ensure a flawless execution
Manage project risk and develop, if required, an action plan
Align stakeholders and monitor key performance indicators to ensure compliance with project milestones
Ensure production change feasibility
You have a technical college degree and/or equivalent experience
You have a minimum of 5 years of experience in aerospace or other related manufacturing industry. Experience in aircraft completion will be considered an asset
You are organized, a good planner and problem solver
You have strong project management skills and function well within a multidisciplinary team
You are functional in the French language, spoken and written
Knowledge of aircraft structures, systems or interiors will be considered an asset

132

Method Agent Resume Examples & Samples

Write and revise assembly instruction guides or manufacturing instruction guides for the manufacturing or assembly of aircraft components
Interpret, verify and approve drawings and other engineering documents
Harmonize the implementation of engineering changes or assembly strategies by working in close collaboration with Engineering, Parts Logistics, Quality and Production
You are able to read technical drawings and have a good visualization in 3D with good analytical skills
You are an excellent team player, are perseverant and have a good judgment
You have a good command of French, written and spoken and have a good knowledge of English

133

Gaming Agent, MGC Resume Examples & Samples

Ability to obtain substantial knowledge of laws and regulations pertaining to the Commission and to gaming in Massachusetts, and the ability to apply that knowledge to the review and analysis of information
Ability to learn and interpret regulations, policies, and procedures pertaining to gaming enforcement
Ability to learn investigative techniques, principles, and procedures
Ability to learn count room operations
Ability to learn casino surveillance and security operations
Ability to prepare properly documented investigative reports and findings
Ability to establish and maintain effective working relationships with co-workers, gaming facilities, and law enforcement officials
Ability to communicate effectively, orally and in writing
Ability to learn the operations of gaming establishments and understand casino games and devices
Ability to determine and assist in determining violations and non-compliance under the laws, regulations, and conditions established by the Commission
Ability to prepare clear and comprehensive reports
Bachelor’s degree or higher in a related field from an accredited college or university
Sunshine Shift: 8pm to 6am, 10 hour work shift, 4 days per week
Day Shift: 5am to 1pm, 8 hour work shift, 4 days on 2 days off
Day Shift: 10 am to 6 pm, 8 hour work shift, 4 days on 2 days off
Swing Shift: 12pm to 8pm , 8 hour work shift , 4 days on 2 days off

134

Operational Excellence Change Agent Resume Examples & Samples

 Obtaining required fixtures, tools, work aids, poke yokes to support work place changes
 Assisting operations in problem solving issues affecting takt attainment
 Resolving issues after Rapid Improvement events to achieve desired state
 Must possess strong written and oral communication and presentation skills with the ability to speak and communicate effectively with various audiences at the site level
 Ability to write reports, general business correspondence, and procedure manuals
 Ability to create standard work documents, operational procedures and visual work aids
 Ability to effectively present information and respond to questions from associates, supervisors and managers at the site level
 Must be viewed credibly as either an informal leader or a positive influencer of change
 Ability to mentor team members and facilitate change from a position of Influencer
 Ability to interpret manufacturing schematics and blueprints
 Ability to use simple statistical and graphical tools such as pareto analysis
 Ability to define problem areas, collect data, establish facts, and draw valid conclusions
 Ability to interpret a variety of technical procedures/processes and deal with several abstract and concrete variables
 Strong capability with personal computer applications ( Excel, Word, PowerPoint and Visio)

135

Right of Way Agent Resume Examples & Samples

2+ years of experience with right of way, title, utility, relocation, or property management
Real estate license in good standing, or equivalent, as by law
Must be familiar with Uniform Relocation Act and the Eminent Domain Process
Proficient with standard technology tools such as: MS Office, Excel and Project
Database and GIS familiarity a plus
Position requires some client contact skills, strong communication, negotiation and presentation skills, and the ability to work with residential and commercial property owners
Have knowledge and understanding of documents related to title, appraisal, environmental, and survey
Bachelor's degree or equivalent experience preferred

136

Agent Resume Examples & Samples

Use in-house tools to label content
Escalate high-priority issues in a timely manner
Recommend tool improvements and efficiency gains
Prioritize daily tasks
Collaborate both inside and outside the team
Open, thorough, and timely communication is a must
Commit to 40 hours a week during standard business hours
Great attention to even the smallest details
Ability to seek and retain knowledge
Data input experience a major plus

137

Control Agent Temp Months Resume Examples & Samples

Guarantee/validate the conformity of the authorisations put in place with the credit decisions made,
Ensure the integrity and quality of risk data input into CRC risk systems and used in the control and reporting of credit and counterparty risks
Ensure that credit/counterparty risks taken by the Bank are monitored correctly

138

Commissioning Agent Resume Examples & Samples

Design review and on-site commissioning of HVAC, plumbing, building automation systems, plant utilities, fire protection systems, HV and LV Power Distribution System, Emergency Generators Backup System, UPS system, Fire Alarm System, Security System, Nurse Call System and Communication Systems. We will provide in house training to familiarize you with our quality system and standards
Work with senior team members to oversee and direct the entire commissioning process on all types and sizes of projects
Liaise with project stakeholders (Building Owners, Contractors, Architects, Engineers, and Management) on an ongoing basis
Apply company commissioning process guides as well as industry standards such as ASHRAE Guidelines “0” and “1.1” to ensure project quality delivery
Prepare and deliver various commissioning reports and documentation such as progress reports, functional test procedures, meeting minutes, checklists, issues logs and specifications
Perform various inspections, and functional tests
Perform system deficiency identification and resolution analysis
Identify potential risks to project completion and develop potential solutions
Set and continually manage project expectations with project team members and other stakeholders
Identify potential risks to project profitability and develop potential solutions
Plan, schedule, and track project timelines and milestones using appropriate tools; and
Completion of a post secondary degree in Mechanical or Electrical Engineering
P. Eng. or CET is preferred
Working knowledge of CSA Standards, Ontario Building Code is a must
Excellent technical and communication skills are a necessity
Commissioning and or inspection experience and familiarity with LEED will set you apart from your peer group; and
Self-motivated individual looking for advancement opportunities

139

Cruise Agent Resume Examples & Samples

Prior Cruise sales/service skills or travel agency experience; knowledge of geography
Proficient use of Internet Explorer, MS Office, Sabre Cruise Director, Expedia.com website
Must have proven ability working with; knowledge of MS Word and Excel

140

Start Right Agent Resume Examples & Samples

2+ years of experience in customer care, helpline or patient support role
Diabetes educator experience / Registered nurse certifications preferred
Solution orientated with a “can do” attitude and proactive, bias for action nature
Demonstrates initiative and innovation to generate ideas and solutions in different situations
Results orientated – Self-motivated and positive
Must be able to travel independently to various Medtronic buildings/sites
Some out of hours work will be required

141

Diabetes Start Right Agent Resume Examples & Samples

Experience in medical device or healthcare industry
Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships
Energetic, Outgoing and friendly – a people person
Fluent in English, pass for native speaker
Tertiary degree
While performing the duties of this job, the employee is regularly required to be independently mobile
The employee is also required to interact with a computer, and communicate with peers and co-workers
Role is based in Manila, Philippines

142

Fulfilment Agent Resume Examples & Samples

Order Placement
Rejections
Amendments, Modifications & Cancellations
Order delays

143

Fulfilment Agent Resume Examples & Samples

Provides operational support to sales management
Plans and coordinates projects to improve the operational efficiency and effectiveness of the sales force
Develops processes and procedures to support the sales process and participates in the development of requirements for sales support systems
Maintains information of sales activities that support sales performance metrics and sales process improvement
Previous work experience in B2B customer service roles and ability to delvier high-quality customer service
Excellent communication and verbal skills

144

Guest Satisfaction Agent Resume Examples & Samples

Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages: Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. (60% time)
Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed (5% time)
Basic understanding of telephone switchboard and PBX equipment and systems
Must be people oriented and able to work independently or with others as needed
Six Months of switchboard /PBX experience

145

County Extension Director & Agent Resume Examples & Samples

Completed master’s degree required. One degree must have been obtained in education, youth development, recreation sciences, non-profit management, STEM or a closely related field. Coursework should reflect significant understanding of youth development
Minimum of 2 years professional youth development experience
Prior volunteer program management experience or capacity to manage a volunteer program
Experience in audience needs identification, program development, and evaluating results of programs
Demonstrated skill working with people as individuals and in groups; ability to forge equitable and successful partnerships with other professionals and organizations, and to work effectively as a member of a multi-disciplinary team
Demonstrated experience utilizing methods of effective conflict management, mediation, and group facilitation
Ability to communicate through teaching, public speaking/presentation and writing as demonstrated through application materials and experience
Prior supervisory, budget and office leadership experience
Prior 4-H Youth Development and/or Extension experience
Successful experience developing financial support for educational programs: grant writing, fund raising, contracting, and cost recovery
Experience in marketing, promoting or creating public awareness of programs and opportunities including use of social media
Degree or substantial coursework in natural resources, nutrition, food safety and/or family and consumer sciences

146

Payments Agent Resume Examples & Samples

Transaction processing in one or more of the company’s internal operations to support domestic and international customer for payment and check processing service functions
Ensures instructions are executable, properly authorized or signed, or authenticated where applicable
Correction of transactions received via automated feeds with improper formatting and or items previously disapproved by verifiers
Awareness of daily work levels and achieves set standards and goals
Identify and take prompt action on priority items
Reviews compliance stopped payments/messages for potential violation
Perform other support operations functions as required
Foreign exchange processing duties which include, buying and selling foreign currency, entering, verifying wire transfer
Verify figures with the Trading group for Funds Control to ensure both areas are starting with the same opening position
Monitors and records all intra-day activity as received from the Traders, then compares position with Payment Services to ensure Back Office has communicated all the necessary payment instructions
Must have the ability to identify and resolve intra-day position for funds control and reconciliation through various reports
Responsible for end of day proof and reconciliation
Share in the rotational coverage of all functions within the area
Process/Validate Inclearing and Outclearing checks, Incoming and Outgoing Collection letters and (ACS Cash) Letters. Additionally responsibilities may include: Signature authorizations, Process posi-pay input and matching on Inclearings
Provide database feedback
Contributes directly to the Permanent Operational Control device: by applying the procedures, by carrying out the monitoring and by alerting his superiors to any malfunction
1/3 years experience in the field of banking operations
Degree from accredited college/university
Strong understanding of Funds Transfer operations as well as the rules and regulations, which govern it, (this will include both CHIPS, Fedwire, LVTS and ACH.)
Strong preference for previous banking experience with foreign exchange
The candidate must be PC literate with a strong working knowledge of Excel, Word and PowerPoint
Self motivated, ability to multi-task and work well under pressure
Extended hours/holidays may be required at times to meet operational needs

147

Agent Right Resume Examples & Samples

Negotiates property damage settlements and loss claims associated with capital projects and day-to-day pipeline operations necessary to maintain company facilities
Experience in performing aspects of land and right-of-way, with direct experience in the pipeline industry working on both FERC regulated and non-regulated assets
Prepare and log FERC landowner notification letters as required
Works with our Midstream company to support their ROW activities
Must have a minimum of 6-8 years experience in performing all aspects of land and right-of-way, with a minimum of 5 years direct experience in the pipeline industry working on both FERC regulated and non-regulated projects. Also prefer some experience in overseeing contract staff
Knowledgeable in all aspects of right-of-way, including project management, acquisition, title, permitting, budgeting, cost forecasting, operation, due diligence, public relations, community outreach and solid understanding of general regulatory and legal issues
Organizational skills and the ability to prioritize tasks are essential
Self-starting individual who follows directions and procedures, adheres to a work schedule and can focus on details
Posses analytical and reconciliation skills, necessary for problem solving and decision making
Be able to successfully perform multiple tasks with abbreviated deadlines
Intermediate computer skills in various Microsoft Applications, Outlook, Word, Excel and PowerPoint
The ROW Agent will not directly supervise others, but will provide leadership and guidance to third party contract right-of-way agents to ensure compliance with company policies and procedures as appropriate
Active Senior Member of the International Right of Way Association (SR/WA)
Knowledgeable of Midstream land issues
Performs other duties and special projects as may be assigned by Department Management

148

Club Floore Agent Resume Examples & Samples

Advise Management of VIP guest arrivals
Collect Guest Satisfaction tracking system surveys, if necessary resolving negative comments or referring them to GRM, AfOM, OM, GRS or FOM
Handles guest's complaints and refer them as necessary. Follow up on corrective action. Maintain log of all complaints and guest comments received in guest history and log book
Check reservations file for guest history comments, special request, arrival and departure times one day prior to guest arrival and allocates rooms accordingly
Read and initial all incoming memos, promotional material, reports and the logbook. Follow up messages / instructions contained therein
Handling incoming messages, parcels and communications for Club InterContinental Floor guests and offer luggage assistance in coordination with Bell Desk
Performs and control a daily departure check of guests in order to ensure a smooth operations and guest satisfactions
Assist guests with food and beverage service. Maintain buffet and table cleanliness at all times
Set up buffet in advance for breakfast, lunch, afternoon tea and dinner cocktail as per hotel standard
Take month end stock inventory
Maintain functionality of all Club InterContinental Lounge facilities and report pending maintenance work immediately (TV, Stereo, Meeting room equipment, bathroom area, DVD's & player, coffee machine, fridge, etc.)
Quality of one's own work and for the quality of work of subordinates
The department's operations are effectively supervised
Full compliance with the Service Standard Manual and ICONs
To abide by, and ensure that staff under supervision abide by, the business objectives, policies, rules, regulations and procedures set out in the Staff Handbook, as amended from time-to-time, which forms part of the staff agreement with the Hotel
To comply with, and ensure that staff under supervision comply with, the Service Standard Manual
To consistently provide, and ensure that staff under supervision provide, a high level of work performance and customer service
To ensure that staff under supervision maintain a highly presentable appearance, including wearing designated uniforms and name badges, and keep to the highest standards of personal hygiene
To attend, and ensure that staff under supervision attend, any meetings and training sessions, as stipulated by Management

149

Invoicing Agent Resume Examples & Samples

 BackOffice activity to cover invoicing and billing queries
 Ensure that invoicing is processed accurately and to expected timelines
 Ensure that the SLA on billing query resolution is achieved and maintained
 Ability and diligence to follow processes through to conclusion
 Strong time management skills
 Ability to organize and prioritize effectively
 Excel Standard
 Travel industry experience an advantage
LI-KA1

150

Master Agent Administrator Resume Examples & Samples

Perform standard, advanced, and confidential administrative duties for the daily management of new contracts, contract modifications, amendments and related processes essential to contracting under minimal supervision
Provides support during proposal, fact-finding, negotiation, and day-to-day contracting activities, identifies documentation essential for contracts submittal and reviews proposal documents to create appropriate contract based on the given contract requirements
Maintains and demonstrates a working understanding of IAS Contract Processing, relevant Company policies and procedures, and other government regulations
Coordinates with other company personnel as required to ensure appropriate contract reviews are conducted, scheduling required reviews, and obtaining required review and approval signatures prior to submittal of proposals or execution of contractual documents
Independently leads, supports, researches and makes recommendations on proposal and contract language
Maintains and updates the corporate master contract files; notifies appropriate parties for timely modification and/or extension of Agreements
Analyzes contract systems and procedures and identifies opportunities to improve contract processes and customer services; researches and drafts new policies as assigned
Draft, prepare, and execute internal and external correspondence on contractual matters
Compiles and maintains all required contractual records and documents in accordance with contract requirements and Company policies and procedures. Serve as the official repository for all contractual documentation and correspondence relative to contracts
Participates in final stages of assigned contract by verifying completion of all commitments, and performing assigned activities associated with contract termination
Maintains logs of contracts and other data as required and assist in data collection for weekly/monthly/quarterly reporting to Management
Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Establish and maintain effective working relationships with co-workers, supervisors, and the general public
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
Pursue personal development of skills and knowledge necessary for the effective performance of the role
Ensure accurate initial set up and maintenance of all product sets in IAS system during their respective life cycles (including special product rates)
Set up and update of all Master Agent Compensations including but not limited to Acquiring / Distributing Proper Paperwork for Execution of Master Agent Contract, Associating Products to Relevant Master Agent programs, Maintain and Update Master Agent Compensation Structures and Maintain Master Agent Contract Files with proper documentation
Must have the ability to work with poise in an environment that requires quick turnaround and quality output
Must display diplomacy, problem solving skills, resourcefulness and professionalism, and be comfortable interacting with senior management and customers
Must possess decision-making, analytical and time management skills
Ability to multi-task, including juggling and prioritizing numerous tasks and issues at the same time
Well-developed planning, organizational, and extensive follow-up skills are a must
Advanced Knowledge of MS Outlook, Word, Excel, PowerPoint, Visio
Regular and predictable attendance is an essential function of this position
Previous experience in a similar position and environment
This position is eligible for the Employee Referral Bonus Program #LI-GL1

151

Digital Demand Agent Resume Examples & Samples

Recently graduated with a University degree in Business Administration / IT / Digital Transformation (Master Student)
Natural drive to excel
Native Arabic
Strong customer focus and interpersonal skills to serve as a trusted advisor
Good IT/ preferably business software knowledge and understanding of business processes
Capacity to listen actively in order to identify prioritized customer needs
Understanding of business challenges facing a defined industry and line of business
Ability to articulate the SAP value proposition clearly in a defined industry and line of business context
Ability to work independently with a strong drive for results
Strong facility with teamwork and an ability to learn and adapt quickly
Experience in high volume work environments including phone-centric work would be a plus
0-1 year post-degree experience

152

Change Agent Resume Examples & Samples

Assisting in identifying on-going training needs; developing and delivering training to meet identified needs
Supporting functional teams through coaching of problem solving and continuous improvement methodologies
Communicating the direction of Lean Transformation and Enterprise Standard Work deployment
Extending the reach of functional transformation activity by leveraging cross-functional relationships to ensure support for improvements
Acting as a champion of the IR Business Operating System
Executing against long and short-term objectives to support the function’s goals
Working with necessary cross functional personnel to identify, address, and eliminate process related obstacles
Utilizing value stream mapping techniques to design optimal information, material, and production flow methods
Coaching the development and execution of daily/weekly management processes and facilitating the sharing of best practices across the enterprise
Bachelors Degree in related discipline desired (Equivalent education / training / or experience will be considered in lieu of a formal degree)
Experience coaching basic problem solving techniques required
Experience in materials planning, master scheduling, or forecasting/demand planning required
Experience with lean materials techniques, especially visual scheduling and/or greenfield Kanban deployment highly preferred
Experience working in a world-class Lean Manufacturing environment highly preferred
Experience with enterprise ERP/MRP system preferred
Ability to effectively present information and respond to questions from associates, supervisors and managers at the enterprise level
Must be viewed credibly as either an informal leader or a positive influencer of change
Must be a self-motivated learner with a strong work ethic
Ability to mentor/motivate team members and facilitate change from a position of Influencer
Ability to use simple statistical models used in inventory planning and graphical tools such as Pareto analysis and cycle time analysis
Ability to develop capacity models for resource planning and level loading work
Ability to interpret a variety of technical procedures/processes and deal with several abstract and concrete variables
Strong capability with personal computer applications (Excel, Word, PowerPoint and Visio)

153

Operational Excellence Change Agent Resume Examples & Samples

Must possess strong written and oral communication and presentation skills with the ability to speak and communicate effectively with various audiences at the site level
Ability to create standard work documents, operational procedures and visual work aids
Ability to effectively present information and respond to questions from associates, supervisors and managers at the site level
Ability to mentor team members and facilitate change from a position of Influencer
Ability to recognize conflict and take appropriate action within scope of the role

154

Operational Excellence Change Agent Resume Examples & Samples

Ensures all barriers to the acceleration change plan are identified and problem solved to achieve delivery of the implementation plan
Assists in prioritization of workload and ensure discipline to the mindsets & behaviors within the management infrastructure
Supports the internal governance / PDCA processes
Supports clear communication of the acceleration change plans
Bachelor’s Degree (ideally with manufacturing bias)
Previous Operations experience
Consistent track record of delivering results while creating and maintaining a constructive work environment
Ability to influence others and drive collaboration across businesses and functions with minimum supervision
Demonstrated personal credibility through strong communication skills, achieving results and trusted relationships with others
Ability to provide work direction to team members not in a direct reporting relationship
Demonstrated strengths in these skills: analysis, project management, planning and organizing

155

Investigation Agent Resume Examples & Samples

Maintain files and queues to ensure assigned inquiries are handled in a timely and professional manner and in
Knowledge of IFSA and CPA rules regarding payments and compensations
2/3 years experience in the field of banking operations and/or degree from accredited college/university
A strong understanding of Funds Transfer operations as well as the rules and regulations, which govern it, (this will include CHIPS, Fedwire, LVTS and ACH.)
Concern for Quality, Accuracy and attention to detail
Industry Knowledge: Product knowledge of Wire Transfer and Check processing business. This should be complemented with an understanding of Accounting and Regulatory background
Initiative, autonomy and leadership skills

156

Senior Agent Resume Examples & Samples

Resolving customer, colleague and other complex queries, dealing with unique and complex tasks in accordance with company policy and procedures to deliver an excellent customer service and achieve centre performance targets
Work with Team colleagues to enable the delivery of consistently high standards of ‘seamless’ customer service and achievement of customer service targets
Making outbound calls as necessary to obtain information, resolve queries and address service requests and therefore ensure end to end cycle times are maintained. Supporting the Team leader and where necessary , supervising allocated activities to ensure effective and an efficient operation of the team and the Centre
Knowledge of systems and procedures operating within the Centre
Ability to analysis complex queries and make informed decisions
Previous experience working in a customer service, high volume administration role
Shown a willingness and ability to learn
Worked as part of a team
The role may involve dealing with complex queries, tasks via various mediums including telephone, written & electronic
The role will involve the understanding and using of local and Barclay’s wider systems and maintaining and administering the controls & checks needed to minimise risk
Must be able to focus on specific customer enquires and /or more general customer queries/processing duties
May be involved in the training and accreditation of team members and will be expected to be experts on key processes and to provide guidance and technical support to colleagues
To be inquisitorial and to challenge the application of the Bank’s processes and procedures
Computer literate – including high level of proficiency in MS Word and Excel
Ability to analyse information and data
Research, organise and present internal and external information
Ability to evidence why they reached a certain decision
Ability to critically review one’s own work prior to submission
Organise their own time to achieve deadlines and targets

157

Home Depot Agent Resume Examples & Samples

Inbound or outbound call-center customer service 85%
Data collection/maintenance 10%
Customer information data maintenance 5%
Tracks call related information of each call received for auditing and reporting purposes
Fluency in Spanish required for LAC agents (preferred)
Other client specific requirements as necessary
Knowledge of product/procedures
Confident/Assertive

158

Packout Agent Resume Examples & Samples

Ability to perform assigned duties with minimal supervision
Must be able to stand and walk for long periods of time unassisted
Ability to make repetitive movements including but not limited to bending or squatting
Must be able to lift 30-50 pounds, without assistance repetitively
Basic Math skills
Independent worker, excellent organization skills, reliable and dependable

159

Depot Agent Resume Examples & Samples

Operate a forklift to move, locate, relocate, stack, and count product
Accountable for the safe and efficient operation of the vehicle
Unload inbound shipments safely and move product to storage locations
Efficiently stack and store the merchandise in the appropriate areas
Ensure inbound and outbound shipments are accurate and free of damage
Report quality variances
Pull and prepare product for shipment, ensuring that the exact number and type of product is loaded and shipped
Perform picking duties in an efficient manner that meets customer service standards
Efficiently move product from staging and/or storage areas into rail cars or trailers
Load, unload, move, stack, and stage product and materials using a forklift, or other powered equipment
Maintain the facility’s equipment and materials in a neat, clean, and orderly fashion
On a daily basis, inspect and perform minor maintenance on the forklift or other equipment
Operate all equipment in a safe and efficient manner following prescribed work methods
Keep appropriate records and reports to guarantee that tight inventory control and security are maintained
Assist in physical inventories
Ensure proper stock rotation

160

Dangerous Goods Agent Resume Examples & Samples

High school/equivalent
Six months FedEx experience preferred
Ability to complete and maintain all dangerous goods certifications
Knowledge of dangerous goods handling, labeling and documentation requirements
Ability to complete all basic and recurrency training
Good human relations and communications skills
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Must possess a valid G license & have a good driving record

161

Guest Servie Agent Resume Examples & Samples

Achieve positive outcomes from Guest queries in a timely and efficient manner
Demonstrate a high level of customer service at all times
Calm, efficient, and organized with great attention to detail
Previous experience in cash handling

162

F & B Agent Resume Examples & Samples

Manage guest queries in a friendly, timely, and efficient manner
Ensure knowledge of menu and all products
Ensure mis-en-place is well stocked at all floor stations
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

163

Guest Agent Resume Examples & Samples

The Duties below, and Other duties as assigned by management
Provide warm, sincere and engaging service that follows the service essentials, ensuring Guests feel valued
Treat each and every Guest as a unique individual, personalizing the interaction(s) with thoughtful and personal touches
Resolve Guest problems and never say “no” without offering an alternative. OWN the follow-up to ensure the problem is resolved, and be that guest’s point of contact
Be guided by and always exhibit Fairmont core values; respect, integrity, teamwork, accountability & Excellence
Be aware of, support and ensure all health and safety policies, environmental policies & evacuation procedures including updates are adhered to
Follow and deliver all Leading Quality Assurance Standards for your position
Ensure a safe, clean hotel at all times and take ownership for your area
Adhere to grooming policies to ensure a professional appearance is always maintained
Arrive at least 10 minutes prior to shift to prepare for shift briefing, check email, review hotel activity
Ensure smooth and efficient operations of Front Desk
Prepare for guest arrival by blocking rooms with respect to special requests, preferences and profile notes
Ensure friendly and efficient guest registration by adhering to Leading Quality Assurance Standards
Ensure fast and efficient check out process by expressing desire for return business
Enhance guest experience by efficiently handling guest requests, executing guest recovery, and providing follow up to required parties
To be aware of rate and sell levels, packages, promotions and contracted rates
Attend Front Desk communication meetings
Adhere to PCI (Payment Credit Card Industry) policy to ensure credit card information is handled in secure manner
Efficiently completing and updating Front Desk task list on every shift
Count and balance audit paperwork and cash float at the end of each shift
Respond to guest inquiries, emails in a timely manner
Work well under pressure in a fast paced environment individually and as a team
Must be willing to work shift work
Ability to adapt rapidly to a fast growing and changing Industry and its service expectations
This is a fixed time position that will require availability on Friday, Saturday and Sunday (shift work)

164

Transfer Agent Resume Examples & Samples

Liaising with Investors of assigned client funds to clarify dealing requests
Responding to standard queries and requests from our investors in an efficient manner
Performing anti-money laundering procedures
Liaising with BNP Paribas Banking Division with respect to the daily reconciliation and processing of investor’s subscription monies and the remittance of investor’s redemption proceeds
Reporting to Investors and Investment Managers (Hedge Fund Clients)

165

Debts Recovery Agent Resume Examples & Samples

Gathering information related to delinquent customers and negotiate them to pay the debts
Field visits to the delinquent customers to collect bad debts
Prepare requested reports
BA degree in Law, Business or any other related fields
Motivator, dynamic and very good communicator
Able to identify and understand the needs and priorities of Subscribers
Strong personality

166

Project Agent Resume Examples & Samples

Coordinate all activities to produce and maintain overall business case
Develop processes, tools, methodologies and strategies to track and achieve the business objectives
Work with various stakeholders to create and track overall annual planning process
You have a bachelor’s degree in Management or equivalent coupled with more than five (5) years relevant work experience
You have a MBA or Masters in project management (asset)
You demonstrate excellent oral and written communication skills and are fluent in French and English
You can communicate efficiently and are comfortable to lead presentations in front of an audience
You are flexible and versatile and work well in a dynamic environment
You have excellent problem solving
You have an excellent knowledge of MS Office
You are bilingual (French and English)

167

Extension Agent Resume Examples & Samples

Master’s degree in education, youth development, agriculture, science, or a closely related field must be completed prior to beginning employment. Course work and/or professional experience must provide a broad and significant understanding of youth development
Course work and/or professional experience must provide a broad and significant understanding of youth development/education programming
Understanding of different ethnic and socioeconomic audiences, commitment to include diverse voices in program prioritization and planning, and a commitment to developing and delivering both inclusive and targeted programming
Demonstrated experience in audience needs identification, program development and evaluation
Professional experience managing volunteers including: recruitment, training, evaluation and recognition
Demonstrated ability working with people as individuals and in groups; ability to forge equitable and successful partnerships with other professionals and organizations
Evidence of the ability to work effectively in a team-oriented programming environment
Experience working in a K-12 public school setting
Ability to speak Spanish
Experience working with the media and web-based information delivery methods

168

Agent Resume Examples & Samples

Involved in coding, testing, debugging
Responsible for delivery of assigned work, under a module lead or team lead supervision. Needs to understand technology and quality processes within Cognizant
Working knowledge of the technical platforms of the project
Applies design specifications techniques under supervision of the module leader / Project Lead

169

Sit No Sale Recovery Agent Resume Examples & Samples

Requirement of 6 months in current position has been waived.**
Must be available to work a night schedule.**
Contacts customers who had an initial in-home appointment but either cancelled the appointment or did not purchase Sets up additional appointments with customers to recover sales opportunities Navigates systems' to identify and set appointments Shares and identifies business learning's with APC and Field Operations Maintains prescribed Conversion and Sales Rates Ensures that all appointments are being properly set and confirmed Reschedules canceled appointments Maintains an open line of communication with District Sales Managers Performs other duties as assigned. Prior call center experience Ability to communicate effectively and clearly with Sales management Ability to work under pressure Good math and telephone skills Ability to represent the Company in a professional manner (as described in the Code of Conduct and Sears' Ethical Business practices) Excellent communication skills Sales skills / experience Strong interpersonal skills. Knowledge of Home Improvement sales or construction industry Prior call center retention department or recovery department experience

170

Cruise Vacation Agent Resume Examples & Samples

Highly-motivated, professional Sales and Guest service oriented, ability to work independently and adapt to change
Ability to use sound judgment and decision making through the sales quote, booking, and planning processes
Proven Sales with a minimum of 1 year experience
Must be able to meet departmental service levels and revenue goals
Demonstrated effective verbal communication skills
Demonstrated computer proficiency within a Windows environment, and the ability to learn new programs quickly
Demonstrated ability to adhere to rigorous scheduling requirements
Willingness to adapt to a constantly evolving product and environment
Ability to be flexible with work schedule, including weekends and holidays

171

Right of Way Agent Resume Examples & Samples

1 year experience in real estate, land acquisition, right of way, appraisal, or any related activities preferably involving eminent domain
International Right of Way Association courses, college or graduate-level Real Estate courses, or equivalent
California Notary Public, California Real Estate Sales Person License
Demonstrated ability to make effective oral and written presentations on land matters to customers, property owners, and members of the public
Demonstrated negotiation skills
Acquisition: Negotiate or assist in negotiating the acquisition of temporary or permanent land rights and related damage settlements for Company utility facilities, coordinate with Law and Land Rights for the approval of non-standard acquisition documents, research property owners, conduct outreach to property owners for projects that require land acquisition, and process proper payment to grantors
Valuation Estimation: Complete valuation estimates for negotiation and budgeting purposes on non-complex, lower-value acquisitions, including those involving damages to crops or real property and perform similar activities for more complex and higher-value acquisitions under the direct supervision of a senior or principal agent
Appraisal Coordination: Assemble documentation required for the designated appraisal staff to order a formal appraisal, communicate changes in project needs or scope that take place after the appraisal order has been initiated, and read and interpret the appraisal report in collaboration with the designated appraisal staff, and then in turn, communicate the key points to a property owner
Support for Condemnation Proceedings: Provide file history, a contact log or acquisition diary, and complete information for condemnation proceedings, request the condemnation package (also known as a Pink Package) from Land Survey, coordinate with the designated appraisal staff, and deliver a full set of documents, ready for filing, to the Law Department upon review by senior staff; initiate steps in the condemnation process as part of escalated negotiations; serve as an expert witness in condemnation proceedings and participates in pretrial and trial proceedings if requested by the Law Department; request payment for condemnation proceedings, monitor the State Condemnation Fund statement and account, deposit funds with State Condemnation Fund, and process a State Condemnation refund at the conclusion of proceedings
Real Estate/Escrow: Order title reports and updates, obtain title reviews, and coordinate escrow steps to complete land acquisitions
File Management: Maintain proper project files within designated filing systems and support a data retention system in coordination with the Land Rights Library
Acquisition Administration: Input and manage data related to all acquisition activities in project tracking programs, produce project estimates for acquisition costs, causing deeds to be recorded, and complete closeout checklist items
Contract Administration: Assist with developing scope of work documents, Contract Work Authorizations, Contract Change Orders, or other associated documents as requested to obtain land acquisition related services

172

Maintenance Agent Resume Examples & Samples

Read and interpret construction plans, specifications and related documents; estimate laborand material costs for projects
Take a proactive approach to customer service issues
Troubleshoot problems and determine materials and supplies required for maintenance, repair and Special Projects
Provide appropriate advice and assistance on problems to obtain effective results
Keep accurate records
Prepare complex reports and analyses; prepare clear, concise and complete written reports
Organize own work, set priorities, meet critical deadlines and follow-up on assignments witha minimum of direction
Effectively oversee and coordinate a variety of projects
Exercise a high degree of interpersonal skills in dealing with a variety of managers and support staff

173

Wholesale Agent Resume Examples & Samples

Sports Fan, Knowledge of Sports, Sports Apparel Fan…By Fans, For Fans
Coordinate customer service, order entry, and fulfillment across various wholesale accounts
Work closely with inside account managers and outside sales reps to ensure excellent customer service
Work with various in house and customer software systems to process orders, product availability, tracking and reporting
Work with external independent sales representatives to set up new accounts
Ensure effective communication with staff, management, and wholesale customers
Work closely with varying levels of management both internally and externally
High School Diploma or Equivalent Required
Wholesale experience preferred, 2+ Years Customer Service Experience, required
Superior retail experience strongly preferred
Strong analytical skills required with a high degree of accuracy
Excellent listening, oral, and written communication skills required
Familiarity with Microsoft Products required
Positive attitude and team-oriented spirit
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
Demonstrated passion for excellence, a love for service
Ability to create a positive work environment by maintaining the highest level of ethics and integrity
Self-motivated, highly driven, professional
Ability to develop professional relationships with customers, establishing trust
Acute sense of urgency, with strong time management skills- regularly beating deadlines with accurate work
Sports Fan!

174

Core Agent Resume Examples & Samples

Review and prioritizing work
Understanding Four Seasons Standards
The ability to successfully utilize the hotel computer system, e-mail and facsimile machines
Performs excellent typing skills ( both English and Arabic Languages )
Handover shifts in proper way and to ensure that no pending correspondence is to be left unattended
Ensures a professional appearance with a respectable proper attitude
Performs any special assignment requested by the Manager
Ensure all comments or complaints are reported to the Duty Manager using the glitch system
Understanding room types and their layouts
Understanding rates and availability and Allocations
Taking telephone, e-mail and fax reservations enquiries
Understanding Travel Agent commission
Understanding Performa Invoices
Handling reservations for hotel outlet and spa when needed
Ensures that guest correspondence is delivered in the shortest time possible
The ability to answer all incoming calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
The ability to handle messages accurately and timely
The ability to maintain upkeep of phone equipment and headsets
The ability to respond to fire, emergency, evacuation and bomb threat
Handles guest’s calls professionally and efficiently in accordance with four standards
The ability to report and log all telephone maintenance and operational problems
The ability to assist the manager in the reconciliation of monthly telephone bills
The ability to successfully utilize the telephone switchboard, computer system, telex and facsimile the ability to accept and place wake-up calls for hotel guests
The ability to assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, trunk queuing, collect calls, visitors, and paging/radio equipment
The ability to assist callers in placement of local or long distance and prepare charges for posting
The ability to coordinate all special telephone requests for guests in meeting or guest rooms
Records all guests comments and all pending matters in the log and following it up to ensure they were taken into consideration and related action was taken properly
Handles incoming and outgoing faxes for guests properly
Translates in detail
Has the knowledge to operate the Internet and obtain information
Has the knowledge to make international calls and makes the proper posting charges
Keeps the Business Centre tidy and clean at all times
Check group resume and make sure that all details are correct
Check the ORS / GDS new booking for the same day arrival and updates
Enter and post SMYKM for arrivals if needed

175

Opex Change Agent Resume Examples & Samples

Ability to interpret manufacturing schematics and blueprints
Ability to define problem areas, collect data, establish facts, and draw valid conclusions
Knowledge of basic Lean Manufacturing concepts and continuous improvement based tools and techniques highly preferred

176

Management Agent Team Leader, Sierra Leone Resume Examples & Samples

Manage the programme in accordance with best practices for project and funds management and in compliance with DFID's contractual and fiduciary requirements
Represent the programme on behalf of Cardno UK; serve as principal liaison to the Client (DFID) and to the Government of Sierra Leone's Ministry of Health and Sanitation (MOHS)
Lead and motivate a diverse team of long term and short term experts
Ensure high quality implementation of timely and accurate reporting of all contractual deliverables
Oversee ongoing risk analysis and direct corresponding mitigation measures
Implement a monitoring and evaluation plan to track programme outputs, outcomes and impacts via strong reporting mechanisms and user friendly dashboards
Effectively manage and control fiduciary risk through robust internal controls, budget management and analysis, procurement and disbursement procedures, subcontractor / grant compliance and financial oversight, spot reviews and annual audits
Submit forecasts, technical and financial reports on a quarterly and annual basis
Post graduate degree in Business, Finance, Public Health or other relevant qualification
At least 15 years of experience in development assistance project management
At least 5 years of experience in a Team Leader position of large scale and complex global health programmes
The expert must demonstrate the ability to lead a diverse team of technical and management experts
Previous DFID experience, with an understanding of DFID business cases, financial management, value for money approaches, etc
At least 5 years of experience providing high level strategic and technical assistance to government ministries; ideally working from within a Ministry of Health
At least 5 years of experience managing programmes that include large scale grants, subcontracts for decentralised service delivery at regional, district or community level
Must have thorough knowledge and proven experience of designing and implementing successful approaches to institutional strengthening and capacity building for purposes of quality assurance, contractual compliance, risk assessment/mitigation, financial management, monitoring and evaluation, data management and reporting

177

Processing Agent Resume Examples & Samples

Active language skills German and English. Russian is an advantage
Secondary school education/University education, preferably in Finance, Economics or business administration
Experience with SAP is an advantage
Efficient use of Microsoft Office
Self – driven, punctual with attention to details,
Team player, customer – oriented, Pro-active approach
Active communication skills,

178

Agent Resume Examples & Samples

Develop, promote, implement, and evaluate agriculture educational programs
Work with the UME Agriculture and Food Systems Action Teams, other teams and other agricultural service providers in Maryland to advance sustainable agricultural education to enhance service providers’ skills and capacity
Develop and provide leadership in crop production, farm management, integrated pest management, pesticide safety and handling, dairy, livestock and forage production, nutrient management, financial management and natural resource conservation for agricultural producers in the Central Cluster Counties
Development of grant funded projects, including securing extramural funding, to enhance/expand educational programs including applied and demonstration projects
Work with new and existing agriculture producers on improving dairy, livestock and forage production on a variety of operations
Develop and implement educational programs focused on young and beginning farmers that assist them in operating a profitable AGNR business and collaborate with colleagues to develop innovative agriculture training programs
Provide leadership for the development, implementation, and evaluation of rural economic development initiatives and develop collaborations with local Economic Development Offices to increase economic opportunities for agricultural producers
Provide leadership in the identification of plant insects and diseases and input data into a state and national plant diagnostic system
Supervision of Nutrient Management Advisors; review of farm nutrient management plans
Preparation of information for the media
Remain current in assigned subject matter areas and participate in relevant professional improvement opportunities
Develop strong relationships with local agriculture and serve as the UME representative, including serving on both the Catoctin and Frederick Soil Conservation Districts
Develop intellectual activities that are validated by peers and communicated; such as educational materials published and adopted by others, Extension publications, articles in refereed publications, participation in Extension or university research, conference posters, professional presentations, etc
Serve on County/City, regional, college and University committees, non-university committees, leadership on committees, leadership in professional associations, and special assignments/accomplishments, etc
Masters in agronomy, animal science or other closely related field
Demonstrated leadership and management abilities with evidence of being able to work well with farm producers and community leaders
Demonstrated achievement in program development and evaluation; originality and creative ability in designing new programs
Evidence of excellent teaching and communication skills
Knowledge and use of computer technology for educational programming and management
Personal transportation and valid driver’s license
Must be willing to travel within the region and state
Flexible working hours required; must be available for evening and weekend programs and meetings
Must become certified Maryland nutrient management advisor/consultant and obtain the commercial pesticide applicators license in category-10 public agency
This position is subject to a Criminal History Record Check. Employment is contingent upon successful completion and clearance of the Criminal History Record Check

179

Agent Resume Examples & Samples

Develop, implement and evaluate a 4-H youth development program in Charles County in cooperation with colleagues in Southern Maryland Cluster. Facilitate the development of leadership, social and life skills, using research-based methods and materials, to achieve an increase in knowledge, skills and desirable behaviors and outcomes that align with the UME Strategic Plan and 4-H Program Priorities
Coordinate and deliver experiential learning programs for a wide range of disciplines in areas aligning with the 4-H mission mandates of science, health and citizenship
Educate youth and adult volunteers on subject matter concepts
Manage and expand the county’s 4-H club and Out of School Time programs and capacity. Conduct needs assessments, outreach and marketing to reach diverse audiences as well as promote inclusivity of all youth
Provide leadership, coordination and support for the UME adult volunteer management system, including recruitment, screening and background check requirements, training, management and recognition of youth and adult volunteers
Cultivate good working relationships with community collaborators and partners to benefit youth. Promote positive public relations with stakeholders and the community
Increase resources through grants, local funding sources, collaborative and other funding proposals to support and expand 4-H youth development programs
Supervise full and part time staff dedicated to supporting the 4-H Youth Development Program
Coordinate programmatic direction in concert with non-tenured faculty position(s) and staff
Perform teaching, scholarship and service requirements of a faculty member of the University of Maryland. This is a tenure track position requiring documented accomplishments in the areas of research, teaching, and service
Master’s degree is required
Experience working with youth groups and volunteers
Demonstrated teaching and leadership ability
Must be willing to work flexible hours, with some evenings and weekends, and to travel within assigned county, administrative cluster, and state
When offered employment by UME, the successful candidate will be required to obtain a clear background check by the State of Maryland and FBI before beginning work assignment

180

Transfer Agent Resume Examples & Samples

Ensure the timely, accurate and professional resolution of all queries received via the client telephone lines, dedicated e-mail addresses, fax and post
Operates effectively within the TA and Fund Operations structure, building strong working relationships
Review financial and non financial transactions received within the team to facilitate accurate and timely processing
Support the clients scheduled and adhoc reporting requirements

181

Costing Agent, Domestic Resume Examples & Samples

Partner with research staff to convert proposal specifications to operational specifications; Reviews written specifications and initiates/participates in proposal calls to provide consultation on data collection methodology and sample feasibility; assists with the gathering or creation of information in response to client RFI/RFP questions; negotiates costs and selects external data collection and sample providers to obtain the most cost effective price and highest quality work for domestic, quantitative studies; summarizes costs across internal operations departments; estimates research professional time based on established labor standards; deliver a total project cost summary; and estimated price based on CM2 margin guidelines
Project Initiation – At the time of project award, initiate the project through C3PO including establishment of the invoicing schedule and acquisition of WBS project number; establishment of all external vendor POs through SRM; and briefing of the project manager, field coordinator and scripter on all pricing assumptions including study specifications; consult with field coordinator on vendor selection
Consultation & Negotiation – Participates in the costing and selection of additional external vendors if selected vendors exhibit sub-optimal performance
Process Improvement - Ability to analyze the costing process.. Generate process improvement ideas to streamline vendor selection, costing development and delivery
Provide guidance and support to junior level staff on research practices and processes text

182

Reception Agent Resume Examples & Samples

Proficient in English (verbal and written), second language an asset
Previous Property Management System (PMS) experience an asset
Available for shift work and weekends

183

Rescom Agent Resume Examples & Samples

Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions
Handles reservations made both at the hotel and through other channels with a high degree of accuracy and attention to detail and guest satisfaction
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc
Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Work harmoniously and professionally with co-workers and supervisors. Respond, when possible, to assist in “crunch” situations
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
Assists IT, Banquets and Concierge with installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space

184

Provisioning Agent Resume Examples & Samples

Following agreed processes to ensure porting occurs in an accurate and timely manner
Meeting agreed deadlines for each individual order
Being able to run multiple tasks simultaneously and ensuring all are delivered correctly
Having strong attention to detail to ensure information is consistently accurate
Working well as part of a team to ensure responsibilities are defined but each order is documented whilst in progress to allow handover of orders
Providing great customer service throughout the process

185

Night Guest Agent Resume Examples & Samples

Prepare daily management reports as required
Complete the update process on the front office system per established system guidelines
Complete system back-ups as required
Previous front office or accounting experience required
Computer literate in Microsoft Window applications and relevant computer applications required

186

Colleague Services Agent Resume Examples & Samples

Daily receipt, sorting and organization of clean uniforms
Handle staff dry-cleaning and accompanying paperwork
Daily pick-up and delivery of staff and hotel mail
Other reasonable duties as assigned
Mature, enthusiastic and energetic
Enjoys working for and helping the public
Previous customer service experience an asset
Must be flexible and able to handle a variety of tasks
Must possess and be able to provide a valid Alberta driver's license

187

Method Agent, Install, Global Resume Examples & Samples

Define, plan & optimize build sequence activities for the interior installation phase
Actively participate in the development and the follow-up of the manufacturing strategy for the interior installation phase
Analyze and approve the release of engineering documents while participating in regular cross functional Integrated Product Development Team meetings
Plan and implement changes in production (all change affecting the production method) and coordinate first unit in production
Support daily production activities
Participate in the development and maintenance of methods procedures
You are well organized, have excellent planning skills and are oriented towards the problem-solving methodology
You have good interpersonal communication skills and are customer oriented

188

Triage Agent Resume Examples & Samples

Preferrable pursuing a Bachelor's degree, but not required
One year of customer service experience preferred: solutions mindset, helping nature, passion for the customer and the customer experience
Familiar and troubleshooting with various Internet Browsers
Proficient computer skills & demonstrated knowledge of different tools ( MS Office Suite, Microsoft Operating Systems, Apple mac, CRM, etc
Willingness to work flexible hours to ensure deadlines are met (some weekend and holiday rotational scheduling)

189

Extension Agent Resume Examples & Samples

Master’s degree must be completed prior to employment. One degree must have been awarded in education, agriculture, youth development, human development, family and consumer sciences, natural resources, non-profit management or a closely related field
Background, coursework, degree or professional experience in urban agriculture, particularly livestock, and/or, small acreage management
Experience in youth development programming
Experience managing a volunteer program
Background, coursework or professional experience in urban agriculture

190

Change Agent Resume Examples & Samples

Conducting cycle time analyses, time studies and improvements
Creating and implementing standard work, and teaching/coaching leaders to do the same
Implementing / coaching the use of MDI boards and other visual management tools
Assisting operations in problem solving issues
Must be fluent in English orally and in writing (additional German and/or Dutch and/or Polish language skills are an advantage)
Ability to read, analyze and interpret general business periodicals, professional journals and procedures
Ability to effectively present information and respond to questions from associates, supervisors and leaders at the site level
Experience with lean tools and/or process optimization are an advantage

191

Visa Agent Resume Examples & Samples

Having an experience in similar position for at least 2 years within United Arab Emirates
Previous Hotel/hospitality experience
Strong Communication skills (verbal, listening, writing), in both English and Arabic
Multi tasking
Able to work flexible hours
Familiar with Microsoft office Applications as well as Dubai Police software
Valid local driving license
Able to use Arabic typing skills
Update C.I.D system on a daily basis with daily hotel activities
Ensure accurate balancing of C.I.D system on a daily basis
Deliver important messages posted in C.I.D system to concerned departments of the hotel
Be familiar with all hotel facilities, hours of operation and current promotions
Be familiar with local area services, offices, attractions, restaurants, etc
Proactively seeks & shares with Front Office any changes to the CID process or updates in relation to Hotel procedures in relation to the UAE laws
Apply for multiple functions for the hotel i.e. banquets, events, groups, parties etc
Assist PRO or Visa immigration officer as required
Assist guest with visa procedures and process
Clearly communicate to guests about visa requirements
Use e-government site for visa application process
Maintain and balance online visa account balance and submit appropriate reports to finance department
9) Each associate is expected to carry out, within their capabilities, all reasonable requests by management

192

Renewals Center Agent Resume Examples & Samples

Retaining Norton Customers; turning 'problems' into opportunities to retain Norton customers
Able to receive inbound customer queries via telephone in a fast paced environment
Able to communicate with customers and understand their issue/concerns
Accurate logging and processing of customer transactions
Able to understand and meet performance and productivity goals set forth by management
2-4 years' experience working in a contact center environment in sales or customer service is desired
Typing skills: minimum 45 wpm (typing test will be required)
Self-motivated and able to perform in a fast pace environment
Excellent interpersonal skills and ability to work with others
Proficient in the use of MS Office, Internet and web based functions
Excellent communication skills with Call Center & Sales experience preferred
ECommerce experience is a plus
Norton Software knowledge a plus

193

Welcome Center Agent San Antonio Resume Examples & Samples

Converting all vacation getaway guest to tour our property
Ticket sales to all guest types and ensuring accurate account of ticket sales to monies collected
Positive and upbeat attitude to ensure great work environment
Entering guest information into CRS
Knowledge of CRS, basic computer and typing skills

194

Control Agent Resume Examples & Samples

Answer all incoming calls and direct them to the appropriate department. Help guest with direction, ticket prices, and account information. Take the CMA tours and broker tours in order to record them on the manifest
Taking the CMA and broker tours from the manifest and creating accounts for them in CRS. Running reports, daily validation, preparing copies and supplies for field
Communicate with other departments on anything that is changing or any issues that need to be handled. Running reports for brokers. Daily occupancy report
Support for the CMA's, CMA managers and CMP program
General office duties including faxing, filing, and record keeping
Must be able to work independently and as part of a team
Must be able to work well with people from many different backgrounds and socio-economic demographics

195

Agent Resume Examples & Samples

Understands and complies with loss prevention policies and procedures
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved
Empowers associates to provide excellent customer service
Provides immediate assistance to guests as requested
Serves as a leader in displaying outstanding hospitality skills
Sets a positive example for guest relations
Ensures associates understand customer service expectations and parameters
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction
Participates in the development and implementation of corrective action plans to improve guest satisfaction
Records guest issues in the guest response tracking system
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area

196

Operational Excellence Change Agent Resume Examples & Samples

Ability to prioritize and handle multiple priorities in a fast-paced and changing work environment
Experience working in a world-class Lean working environment highly preferred
3-5 years of Lean experience

197

Transfer Agent Resume Examples & Samples

Document scanning and archiving
The candidate should have at least 1 years’ experience in a TA environment, in a customer service role
A structured and determined approach to work
A willingness to take ownership
Proven communication skills
The ability to suggest and provide solutions to issues/procedures/processes

198

CC Agent With German Resume Examples & Samples

Managing Customer's queries
Identify customers needs and selling company's products where appropriate
Achieve targets
Track all reservations on-request
Native or fluent German speaker
Ideally previous experience in sales or call centre environment
Strong sales, commercial skills with a socially focused attitude
Outstanding interpersonal and communication skills

199

Right of Way Agent Resume Examples & Samples

Experience: 1 year experience in Real Estate, Land Acquisition, Right of Way, Appraisal, or any related activities preferably involving Eminent Domain
Training: International Right of Way Association courses, college or graduate-level Real Estate courses, or equivalent
Licenses/Certifications: California Notary Public, California Real Estate Sales Person License

200

Land Agent Resume Examples & Samples

Must be able to make effective oral and written presentations; strong communication skills
Proficient in the use of Microsoft Office Suite software with above average mastery of Microsoft Excel
Utility industry experience is a plus
Ability to work in a fast paced team environment; with focus on diversity and inclusions
Demonstrated excellence in customer service and possess a customer centric vision
Plays well with colleague teams and individual members alike
Willing to have fun and at the same time meet and exceed customer expectations
5 years of experience in land rights, contracts, California land regulations and other related land and environmental policies
Responsible for land matters, including discussing them with private, public, or governmental bodies and agencies to obtain necessary rights-of-way, contracts, agreements or concurrence within established Company policies. This work includes such duties as coordinating relocation projects, review of encroachments, and gathering material and preparing reports/data for use in leasing and licensing
Responsible for handling requests for uses of PG&E facilities, easements and fee property for the installation of cellular antennas and appurtenances
Prepares documents necessary for the acquisition of easements by the Company; and processes necessary forms for the granting and procuring of permits, quitclaims, leases and consents

201

Agent Resume Examples & Samples

Improving customer experience scores by improving First point of contact resolution, agent knowledge and skills
Managing stakeholder escalations and internal stakeholders – coordinating across internal teams to ensure process delivery
Process Improvement/Reengineering: Building a culture of continuous improvement by leading through example and encouraging idea generation through workouts and simplifying customer interactions with the bank
Ensuring 100 % compliance with OSSI risk & control criteria related to information security, data privacy, access control etc
Managing employee engagement initiatives (skip levels, open doors), rewards and recognition activities for the team and lead training needs analysis for directs (using the CARE tool)
Good knowledge of Banking, Customer Service, MS Office, Back Office, Liveperson and other relevant systems
Strong interpersonal skills as well as attention to detail and the ability to work under pressure
People leadership skills to build and motivate teams
Manage workflow and deliver work to tight deadlines
Drive key strategic initiatives according to voice of customer and market sentiments
Ability to assess and understand all relevant information to reach a fair outcome

202

Employers Agent Resume Examples & Samples

Demonstrable project management experience of working within either the private or public sector
Knowledge of project management and contract forms including JCT and NEC
Sound understanding of one or more of the following sectors; Commercial Developer, Residential, Corporate Occupier, Affordable Housing and Education
Competence in Project, Excel and standard software packages
Construction related degree and / or evidence of (or working towards) a relevant professional qualification e.g. APM, CEng, ICE

203

Raffles Club Agent Resume Examples & Samples

Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
Manage and supervise the lounge during operating hours
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
Meet and greet all guests personally
Oversee maintenance of efficient repeat guest history system
Perform such functions to include but not be limited to

204

Qualify & Transfer Agent Resume Examples & Samples

Approach each call with a goal to successfully transfer qualified prospective students to an Enrollment Counselor
Provide information to students about admissions processes and/or requirements via phone
Be an active participant in weekly coaching and team meetings
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs
2-year degree from an accredited institution and/or appropriate combination of education and experience preferred
One to Three years customer service experience in an outbound calling environment
Outstanding written and verbal communication skills with an attention to detail required
The ability to multi-task and work well under pressure with tight timelines

205

Agent Resume Examples & Samples

Conducts regulatory inspections of licensed facilities where dangerous drugs are sold, dispensed, manufactured, stored, or compounded (i.e., pharmacies, health clinics, industrial first aid rooms, EMS, and other establishments where drugs are dispensed, manufactured, or sold in this state) to ensure compliance with Ohio and federal drug laws and regulations (i.e., examines drugs, prescriptions, record keeping files, invoices, and other items required to document compliance); audits purchase and dispensing records; completes inspection reports; determines violations; initiates corrective action; follows-up to verify compliance; and interacts with an array of individuals and organizations from law enforcement and healthcare communities
Conducts administrative and criminal investigations of complaints of violations of drug laws and/or regulations (i.e., audits purchase and dispensing records; interviews persons involved; gathers information and evidence; prepares and submits inspection, investigative, and other special reports; assists in prosecution of violators; and testifies in court and before the Board
Oversees co-workers and others to expedite investigation of his/her case (i.e., coordinates investigation; gathers evidence; and reviews cases with supervisor)
Provides drug law information to health professionals, drug distributors, law enforcement, and the general public
12 months training or 12 months experience in drug law enforcement or the pharmaceutical industry
Or equivalent of Minimum Class Qualifications for Employment noted above
Ohio Peace Officer Training Academy Certification or equivalent State or Federal Certification

206

Guest Experience Agent Resume Examples & Samples

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Issues correct keys to the guest. Checks out guest at end of stay
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift
Assists with responsibilities in the areas of the Concierge, Hotel Ambassadors Bell Staff, Living Room, and lobby coverage
Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
Ensure our guests have a smooth arrival and departure experience. Give courtesy calls as needed (Pre-arrival, during the stay or after departure)
Anticipate VIP arrivals, familiarize with guests preferences and utilize the guest history program to ensure maximum accuracy and recognition and be a point of contact all along their stay. Coordinate with multiple departments to ensure their requests are fulfilled
Lead the VIP amenity program and Curbside Check-in. Inspect rooms for VIP arrivals
Performs any other duties that is reasonably assigned by the management

207

Comm Ops, Escalations Agent Resume Examples & Samples

Processes Care and Retention escalations that are defined as critical to customers and the company
Confirms, define and review Not Home processes to ensure customer requests are met as frequently as possible
Takes incoming calls and referrals from field staff in an effort to assist the technicians in completing their jobs
Determines the problem: product, billing, undelivered or undeliverable product or service
May assist in the development and implementation of new processes, procedures and systems to improve customer service by providing necessary reports and information to management
Uses trouble ticketing system to accurately document customer issues, customer interactions, fix agent results and resolution. Records resolutions utilizing appropriate codes within the system
Performs advanced troubleshooting steps inclusive of utilizing tools such as Grand Slam, TTS LOQs, etc in an attempt to resolve customer issues without a truck roll or other fix agent assignment. Resolves customer issues through troubleshooting procedures and documents and closes out billing system order and escalation ticket

208

Change Agent Resume Examples & Samples

Ability to assign priorities in a fast-paced and change environment
Knowledge of lean manufacturing related safety requirements
Ability to energize and motivate teams
Ability to use simple statistical and graphical tools such as pareto analysis
Ability to prioritize, manage and handle multiple priorities simultaneously in a fast-paced and changing work environment

209

Agent Resume Examples & Samples

Provide cluster and Eastern Shore leadership for the development, implementation and evaluation of healthy living educational programs
Collaborate with colleagues across Maryland to implement signature healthy living programs for targeted priority audiences that meet local priority needs and address UME statewide priorities
Engage clientele in the education process using learner-centered strategies and targeted outcomes that result in improvements in knowledge, attitudes, and skills leading to positive behaviors and practices
Utilize planned evaluation strategies as outlined in the Healthy Living Focus Area Plan
Actively engage in Healthy Living Action Teams to develop and implement statewide priority programs
Develop partnerships and collaborations with colleagues, campus specialists, external organizations, and government agencies to implement educational programs and better serve clientele
Utilize educational materials from University of Maryland, and other state/national extension programs and universities, government and NGOs that are grounded in research and science and are evidence-based and non-biased
Generate funding through the development of proposals to supplement and enhance local programming efforts, including grants, contracts, and cost recovery efforts
Develop, synthesize, and disseminate knowledge related to program priorities through scholarly efforts, including peer-reviewed publications, professional presentations, peer reviewed articles in refereed journals, etc
Actively participate in professional service such as relevant committees, boards, and associations at the local, departmental, and university levels
Participate in and lead appropriate applied and problem-solving research
Actively participate as a member of the Extension team to enhance the ability of UME to better serve its audiences on the Upper Shore and across the state of Maryland
Provide program delivery support to other UME Educators, as planned and as requested, when appropriate and relevant to areas of expertise
MS Degree in family & consumer sciences, community health, public health, environmental health, or a closely related field
General understanding of educational program development and evaluation process
Evidence of ability to effectively communicate with and engage diverse clientele
Demonstrated evidence of excellent teaching and communication skills
Ability to think and act independently, yet work successfully as a member of a cohesive team
Strong interpersonal skills to support the development of successful collaborations
Strong computer skills and experience with Microsoft Word, Excel, Publisher and Outlook
Commitment to lifelong learning and professional development
Personal transportation and valid driver’s license required. Must be willing to travel throughout Upper Shore, as well as the State of Maryland as needed
Flexible work schedule required for delivering evening and weekend educational programs and activities as determined by clientele availability and needs

210

Ntmc Agent Resume Examples & Samples

Provide support and troubleshooting for SGI, V21, ICM, Maestro, rogers.com, Mobile App
Utilize sanctioned workarounds to resolve system issues
Identify new issues and opportunities for improvements
Communicate with internal departments to expedite resolution of customer issues
Escalate issues to the appropriate Work Groups for resolution and maintain responsibility for all issues within his/her own working parameters
Make outbound calls to ensure resolution of escalated customer concerns
Notify management of critical issues
Proactively contribute to process improvement with a focus on root cause analysis
Ensure customer impacting issues are resolved within Service Level Commitments
Multi-task with a high level of accuracy as well as understanding of the sequence of priorities to be executed
Excellent written and verbal communications skills
Ability to learn quickly and apply Rogers’ knowledge, new technologies and new approaches to tasks
Analytical, Results-Oriented, Innovative, Problem Solving/Judgment, Creative, Information Seeking, Relationship Building
Thrive in a fast-paced and high pressure environment
Adaptable to frequent change
Team player who is passionate about the customer experience, NPS and digital self-serve adoption
Ability to work day, evening, and rotating weekend shifts
Available for Release testing
Meeting or Exceeding all performance standards in current role
Excellent organizational skills with attention to detail and ability to handle a high volume of work
Highly motivated and proactive individual capable of owning and driving assignments with ability to influence (add value) and interpret requests which may not be clearly defined

211

Guest Experience Agent Resume Examples & Samples

Assist guests with any plans or arrangements they require for their upcoming stay
Communicate with the guests pre-arrival via phone and email
Must possess outstanding guest services skills and sophisticated verbal & written communication skills

212

Agent Resume Examples & Samples

Quality-assure decisions made under IDL within RACC
Assure adherence to documented procedures in day to day activity across RACC
Well-developed understanding of Recoveries and Mortgage Arrears case management and forbearance solutions
Demonstrable personal adherence to Credit Standards and Policies and has an understanding of the regulatory and legal standards in the Bank
Proven ability to prioritise and complete tasks to a very high standard, with flexibility and adaptability to changes in the working environment
A challenging and curious mind-set
Customer Relationship Management (level 2): Takes personal responsibility for delivering a level of service that often exceeds customer expectations
Lending, Credit Analysis & Decision Making (level 2): Analyses the credit and risk implications of credit proposals and make well informed decisions
Teamwork & Collaboration (level 2): Proactively builds good working relationships and collaborates with other departments and functions. Shares own knowledge openly and freely to maximize the learning
Results Focus (level 3): Maintains focus on the delivery of timely, quality results. Proactively identifies opportunities where the Team can add value to the achievement of business objectives and acts on these
Planning & Priority Setting (level 2): Manages time and tasks to maximise operational efficiency. Is flexible and adapts plans and organises work to ensure that competing priorities are balanced in line with team goals

213

Disbursement Agent Resume Examples & Samples

Assisting with construction funds disbursement
Processing monthly draw requests for up to 60+ projects
Ordering monthly inspections for each draw
Working with General Contractors to ensure proper documentation is submitted
Client Relations
Project Set ups - which includes conference calls for each project

214

Contact Centre Agent Resume Examples & Samples

You have an excellent phone manner, with a track record of providing services on the phone in a helpful, friendly manner
High level of spoken and written English-language fluency suitable for an Australian business environment
Detail-focused, and process-oriented
Computer literate, experience with a Microsoft Windows environment
Proficient Keyboard skills
Good work attendance history
Flexible with your work times, 24x7. Experience in having worked outside of normal business hours is desirable
It is useful for you to have an Active Australian Driver's license and working vehicle

215

Pixel Tracking Agent Resume Examples & Samples

Migration of ecommerce and media tracking tags into the GTM container ID used by our new booking engines. Follow our testing and QA process to help ensure client satisfaction
Solves pixel tracking customer issues efficiently and with high quality standards. Ensure top customers retention, trough escalating issues appropriately, and timely flag at risk customers to management. Follow our testing and QA process to help ensure client satisfaction
Work to established time frames and given deadlines

216

Resolutions Assessment Contact Centre Agent Resume Examples & Samples

Ensure customers are aware of their obligations to make regular payments and communicate the implications of non-payment
Process complex customer instructions, resolution of queries and the provision of advice to internal business partners
Identify and escalate potential risks and operational issues
Resolve any issues or complaints promptly
Provide admin support for the team

217

Agent Resume Examples & Samples

18 years of age, proof of authorization/eligibility to work in the United States, high school Diploma or equivalent
Must possess at least 1-3 years previous experience as a resort concierge
Must be able to speak Spanish fluently and be able to read and write in Spanish
Skills preferred are Bachelors Degree, multi-lingual, type at least 45wpm and have a polished professional appearance
Exceptional communication skills and be able to work in a high volume luxury resort
Provides information to all TM inquiries and coordinates all TM requests by creating a positive environment or provide services in an efficient, professional and warm manner. Physical ability to access all areas of the property
Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke

218

Continuous Improvement Agent Resume Examples & Samples

Provide training and coaching to managers and employees on the establishment of a culture of continuous improvement incorporating the Lean principles
Ensure the deployment and maintaining of the Achieving Excellence System processes and tools, such as 5S, TPM, SMED, Kanban, Andon, Hoshin Kanri, etc
Support managers in their annual strategic planning and daily performance management
Assist managers in the implantation of their performance measuring system and dashboard (KPI, targets, graphics, etc.)
Train and play an advisory role to managers and employees regarding their problem-solving approach so that the identified problems are resolved in a fast and effective way
Support the required change management
Identify the opportunities of waste elimination and conduct workshops to improve value streams through “Kaizen Events” ensuring tangible benefits sought by the business strategy
Manage improvement projects with multidisciplinary teams
You hold a Bachelor's degree in an appropriate discipline (administration, engineering or other relevant)
You have five (5) to eight (8) years’ experience in managing improvement or strategic projects (“Kaizen Events”, industrial engineering, etc.) and the deployment of a Lean culture in both manufacturing and office environment
You have advanced knowledge of strategic planning processes
You have knowledge in problem-solving (Six Sigma, Kepner-Tregoe, etc.)
You have strong experience of performance improvement tools, such as Lean, Daily Management System, key Performance Indicators and Measurement System, etc.)
You have the capacity of organization and discipline in the accomplishment of the entrusted tasks to complete
You have the ability to adapt to context of transformation and resistance to change

219

Scanning Agent Resume Examples & Samples

Knowledge in any language (English, Italian, Spanish, French) is an advantage
Proactive, Self – driven, punctual with attention to details
Experience in Accounting, supportive position in Accounting or in Administration is an advantage

220

Call Centre Agent Resume Examples & Samples

Monday – Friday: 2:00 pm to 10:00 pm
Saturday: 8:00 am to 4:00 pm
Sunday: 1:00 pm to 8:00 pm

221

Processing Agent Resume Examples & Samples

Active language skills Russian and English is a must. German is an advantage
Experience in Accounting, Finance, Administration or Sales is an advantage
Self – driven, punctual with attention to details, responbible, problem-solving,
Team player, customer – oriented
Active business communication skills

222

Digital Demand Agent Resume Examples & Samples

Focus on a daily basis to build your success as a DNA by BUILDING YOUR PIPELINE on a daily basis, leveraging the messaging of many available sales plays to uncover customer needs. Here’s how where you set time aside each and every day, to drive outbound demand generation activities, in order to add more sales opportunities into the Sales Team’s Opportunity Pipeline
Consistently planning NURTURE ACTIVITIES to ensure that we take care of customers in the early discovery phase of the sales cycle. This will include maintaining conversations with multiple contacts in an account to get the over-all picture --- the forest instead of the trees!
Lead your peers by actively leveraging the INNOVATIVE SELLING PRACTICES available to better engage the modern customer including social media selling techniques, virtual studio selling, prospecting techniques, etc. Here’s how you make a BRAND for yourself and get noticed in this high-performance environment
Do you have more than 3 years of preliminary experience selling?
Does your experience include selling complex solutions to customers previously?
Can you articulate Value to a prospect after uncovering needs of the prospect?
Do you have Local business environment or market knowledge?
Do you have experience competing with other software vendors and understand what it takes to compete?
Do you have knowledge of different Industries (e.g. Manufacturing, Trading, Retail, etc)?
Can you articulate General Business Acumen (e.g. Read a balance sheet; understand HR processes; walk through a procurement buying cycle; etc)?
Do you have Strong Communication & Presentation skills?
Do you have an understanding of the company SAP and what it does?
Do you have knowledge of SAP Solutions or Solutions that directly compete with SAP Solutions?
Do you know what the following are and how they relate to SAP?

223

Query Agent Resume Examples & Samples

To manage effectively designated work/stock levels to achieve targets & SLA’s set & escalate as appropriate
To ensure Partner compliance with Portal functionality where available
Fluency in English and Danish both written and verbal
Resilient under pressure and ability to quickly adapt to unforeseen work demands

224

Commissioning Agent Resume Examples & Samples

Works with project managers, architects, engineers, consultants and district maintenance staff to ensure mechanical systems are adequate, cost effective, and efficient
Develops building commissioning plans and pre-functional and functional test procedures in accordance with ASHRAE standards
Reviews equipment submittals and shop drawings for compliance with design documents, district standards, design guidelines, and functional testing plans
Reviews final pre-functional documentation submitted by contractors
Diagnoses and assists with resolution of problems that could impact timely startup of equipment and/or systems
Conducts and/or oversees functional testing of MEP systems. Documents performance shortfalls and recommends corrective action
Performs commissioning site visits
Provides progress reports and the final commissioning report
BCA Certified Commissioning Provider (CCP)
Experience on California K-12 education projects/programs and familiarity with DSA requirements is preferred

225

Instant Services Agent Resume Examples & Samples

Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination
Provide callers with local directions and general information in a courteous and accurate manner
Act as central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance
Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines
Notify management of any malfunctioning telephone equipment or accessories
May operate in-house paging system as well as serve as base communications with security and maintenance departments
May provide wake-up calls to guests rooms if this is not an automated phone system function
Perform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests

226

Careers Day-club Lounge Agent Resume Examples & Samples

Serve your role and team in an environmentally-conscience manner
Calm, efficient and organised
Offering world-class spas
Gorgeous golfing destinations

227

Employers Agent Resume Examples & Samples

Full Commercial management role – preparation of Feasibility Estimates, Cost Plans. Procurement and Tender information/advice. Post Contract QS Services
Client Liaison and Design Management
Initiation and ensuring compliance with Design Management and Project Execution Plans
Preparation of submission of financial & monthly tracker reports to Clients
Preparation of Governance reports for release of client funding
Chairing Design Team & Site Progress meetings and issuing Minutes within prescribed timescales
Co-ordination of full Design Team
Compliance with internal governance requirements including Business Management Systems and monthly project financial reporting
Delivery of capital projects on time and to budget
Assist in the delivery of the Business Plan and drive forward initiatives to achieve those plans
Maintain close relationships with key existing clients and addressing any concerns, to maintain high levels of satisfaction
Experience of Private Sector project delivery (preferably residential/affordable housing)
MRICS qualification (preferably) or suitable other qualification in a construction related discipline
Experience of a range of procurement methods
Experience of Microsoft Project
Excellent oral and written communicator with the ability to work in close partnership with clients and end users
Must be delivery driven with the ability to set targets and manage and motivate Design Teams to deliver to time, cost and quality objectives
Experience of JCT & NEC Contracts
Extensive experience in a similar role
Ability to work individually and also part of a team

228

Core Agent Resume Examples & Samples

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints
Assists customers in all inquiries through follow up with other departments or outside vendors when necessary
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
Be part of a cohesive team with a singular focus on creating the best guest experience
Have career growth opportunities both within Four Seasons Amman and worldwide with our company

229

CIB Bond Agent Ops VP-shanghai Resume Examples & Samples

Collect offshore investor related documentation from sales, do PBOC filing and open Cash & security account in CDC/SCH on behalf of offshore investor
Perform Security settlement via CDC/SCH system on behalf of offshore investor
Monitor bond event on behalf of offshore investor, conduct settlement for coupon payment/bond redemption to offshore investor
Provide bond settlement report and position report to offshore investor
Provide bond agency fee statement to offshore investor
Produce local regulatory reports and internal MIS reports
Establish/update Standard Operational Procedures (SOP) which include control measures and ensure the SOPs are in strict compliance with internal policies as well as governing rules and regulations
Participate in Bond agency settlement system functionality design and development
Adhere to all control standards including local regulatory requirements and global policies
Participate in internal and external audit, such as local regulator on-site inspection, clearance of all internal and external audit recommendations within stipulated timeframe
Control Self Assessments are completed thoroughly and on time
Have strong product knowledge on fixed income
Be familiar with local regulation on Bond Agency settlement, ensure all the processing is in line with local regulation
Obtain CDC & Shanghai Clearing house license
Strong connection with local industry & local regulator with evident proof on market influence
Have a team manager experience at least for 4 man team
Fluent in speaking, reading & writing skills in both English & Chinese Mandarin
Strong control mindset, sound specific industry knowledge & strong project co-ordination skills

230

Opex Change Agent Resume Examples & Samples

Provides standard mechanism to track and report scorecard of Operational Excellence transformation measures
Assists in prioritization of workload and ensure discipline to the mindsets & behaviors within the mill management infrastructure
Supports the introduction of management processes to ensure sustainability
Bachelor’s Degree preferred (ideally with manufacturing bias)
Demonstrated Successful Operations experience
Understanding of LEAN manufacturing principles
Significant experience in operations, engineering or supply chain at either Staff or mill in a variety of leadership and/or support roles
Working knowledge of LEAN thinking, systems and tools
Demonstrated ability to lead implementation of projects and contribute to the development of vision and strategy

231

Agent Terrain for Tétouan Resume Examples & Samples

Responsible for data quality, explaining the movement of data on a shop by shop basis
Conduct audit work assigned in accordance with the standard ACNielsen procedure outlined in Manual
Maintain good relationship with retailers and the stability of panel
Sign up new outlets and replace drop out within the next audit cycle
Adhere to work schedules and submit field reports within the operating schedule
Make necessary preparation before audits i.e. contact details, arrange documents, forms and incentives
Adhere to field instruction and attend all briefings organized by senior staff
Conduct fieldwork for Retail census
Conduct ad hoc fieldwork assignments which may be assigned from time to time

232

PSC Enforcement Agent Resume Examples & Samples

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree

233

Agent Resume Examples & Samples

1 to 3 years working in a service/customer service/sales organization
Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
Demonstrated capability to create world-class customer experiences with each and every interaction
Fluent in English (Witten & Oral) (and XXX – customized for each language)
Must have exceptional grammar and typing accuracy skills – experience with business communication
Ability to comprehend and analyze client situations and apply the right solution
Ability to educate customers on policy and product questions
Ability to follow processes without being blinkered by them
Analytical ability & logical reasoning
E-mail and chat support experience
Pre-sales experience; able to deliver product value proposition
Experience working in and with a global organization
Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results

234

Disputes Agent With German Resume Examples & Samples

Actively participating in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
Demonstrating understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
Developing and improving your product knowledge, business- and professional skills
Fluent in German and communicative in English
Flexibility and work under pressure, especially in the period of month/quarter/year-end closing
Previous accounting experience/studies (in particular AR) is an advantage
Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)

235

Time & Expense Agent With English Resume Examples & Samples

Fluent English (Polish nice to have)
University degree preferred not required
Detail oriented person
Great analytical skills
Knowledge of SAP is an advantage

236

Receivables Management Agent With English Resume Examples & Samples

Strong interpersonal skills will enable this person to communicate well with external and internal clients and customers at a variety of levels within the organization
Good communication and negotiating skills are critical in this role
Self motivation is key to ensuring the ongoing success of this function
A high level of organisational skills are required to ensure accurate records of contacts and reporting
The ability to work to a well defined process, dealing with exceptions as they occur
Previous experience in customer service, finance and cash collections is a plus

237

Agent, CO Blended Service Resume Examples & Samples

Responds to service requests/questions from direct guests related to all components on a reservation
Makes any, and all necessary, changes to guest reservation at the request of the direct guest, or department head
Answers guests' questions related to the direct guest's reservation, and cruising with Royal Caribbean in general
Analyzes guest's reservation, and recommends any additional revenue components to the guest's booking that will enhance cruising experience
Makes outgoing calls, and receives incoming calls from guests related to any redeployments, charters, etc., and makes all necessary changes to reservations
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management

238

Agent, CO Inbound RCI Resume Examples & Samples

Effectively evaluate guest needs and identify products that best fit the guest's requests; providing sales quotes for these products on all Sales calls and correctly creating accurate reservations
Servicing existing reservations according to guest requests and in accordance with existing business rules
Escalating and delegating service calls to the appropriate support departments
Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation
Applying customer service standards in all guest interactions as defined by the business
Responsible for correctly capturing pertinent information and payments during all interactions with guests
Responsible for maintaining brand standards when handling guest inquiries
Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times

239

Reservation Activations Agent Resume Examples & Samples

Give the best guest experience possible that falls in line with our Mission, Vision and Values
Meet minimum production standards for both reservations and transfers of our marketing packages
Transfer guests to our different Transfer Partners
Keeping accurate log of reservations on spreadsheet
Ensure the privacy and security of confidential information about our guest and our company
Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers
Follow up with guests to book dates or assist for customer service reasons
Call open marketing package guests to verify details, answer questions and attempt to LOCK in dates for their open-dated package
Multi-taking skills
Positive Attitude, Team Player, Goal Oriented
Must be able to work a variable schedule, including evenings and weekends. Based on call center needs

240

Graduate Recovery Agent Resume Examples & Samples

Being responsible to ensure minimal overdue balances of evaluation orders across the countries assigned to you
Monitoring overdue evaluation balances on accounts. Following up on overdue balances with sales and external customers to promote a purchase or a return decision
Managing the information within the Spike tool to reflect when a purchase or a return has been completed
Working with customer care on the requests for a return of evaluation units to Dell
Working with finance on requests for pricing changes in the promotion of a purchase at the end of a trial period
Working with the evaluation program leadership team on evaluation trial extension requests

241

Club Floor Agent Resume Examples & Samples

Maximizing available time in order to properly attend to guest's specific requests, through presence in guest area
Meet and welcome all guests to the Club InterContinental Floor, completing registration formalities and preparing correctly a guest folio adhering to the hotel credit policy
Escort guests to their rooms on arrival and ensure that they are comfortable
Assist Guest Relations and conduct guest courtesy calls on a daily basis
Ensure that any room changes are communicated to Guest Relations
Control daily departures allowing for smooth check out for all guests. Ensure all supporting documentation is easily available if necessary
Perform cashiering tasks including, but not limited to maintaining guest accounts and charge records as well as maintain a cash float for use with guest payments of accounts and foreign currency exchange. Solve all discrepancies reported from Accounts Department
Promote and sell/enrol Intercontinental Ambassador/Priority Club as well provide the expected level of service to its members
Assist guest in any concierge and business centre queries as and when requested Le. internet connection, secretarial service, dvd rental, meeting room rental, tours, airport transfer, car hire, hotel booking etc. Remain up to date with all rates, packages and promotions offered by the hotel including all F&B outlets in details (i.e. opening times, prices, entertainment, theme nights guests while remaining aware of and endeavouring to maximize on occupancy and average room rate
Open, maintain and close guest safe deposit boxes to the required security standard. Remind guests of safety deposit box clearance upon check out
Attends to guest queries and complaints as far as he/she i$ capable and refers then as necessary: Informs senior management of special Guest Relations problems
Audit Cashier duties on a daily basis, solving all discrepancies related to Club Floor reported from Accounts Department
Check Registration Cards to ensure that all the guest details are correctly entered and guest profiles are updates
Ensure the lounge is opened and closed as per hotel policy & procedure
Ensure the lounge is only accessible for those entitled. Keep a log book for all guests entering the lounge
Maintain Meeting room log book and ensure the room is always clean and tidy and available on a first come, first serve basis
Maintain cleanliness throughout the lounge and communicate with housekeeping and stewarding on pending jobs
Order, picked up and set up food and beverage items in the Club InterContinental lounge
To ensure that staff under supervision maintain correct timekeeping
To cooperate and communicate, and ensure that staff under supervision cooperate and communicate, with all Management, staff and colleagues to ensure efficient workflow, including complying with Management's instructions
To abide by, and ensure that staff under supervision abide by, Health and Safety at Work Rules, including fire prevention and evacuation procedures, ensuring to report to Management any potential hazards
To be mindful of, and ensure that staff under supervision are mindful of, security issues and report suspect circumstances to Management
To acquire good knowledge, and ensure that staff under supervision acquire good knowledge, of all Hotel facilities and keep up to date with developments in the Company and the Hotel so as to respond to customers' queries
Maintain functionality of all Club InterContinental Lounge facilities and report pending maintenance work immediately (TV, Stereo, Meeting room equipment, bathroom area, DVD's& player, coffee machine, fridge, etc.)

242

Guest Experience Agent Resume Examples & Samples

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following
Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
Make our Guests and Visitors feel warm and welcome
Assist Guests with luggage
Assist Guests with directions to the Front Desk, or any other area of the Hotel
Welcome Guests using authentically local greetings
Engage in conversation with first time visitors, show them the lobby and the surroundings
Assist the Doorman as necessary
Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check-in
Offer to enroll Guests who are not currently FPC members
Additional duties, as assigned by the FPC Manager or the Front Office Manager
Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
Impeccable grooming
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected
Previous experience in customer service is an asset
Ability to focus attention on Guest needs, remaining calm and courteous at all times

243

Document Agent Resume Examples & Samples

Customer Service- Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Detail Orientation- Pays close attention to detail and possesses good organizational skills
Adaptability- Adapts to change in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Quantity- Completes work in timely manner; works quickly
Orderly -Keeps work area clean and organized to ensure compliance with safety and security policies
Basic knowledge of PC software applications ( MS Office, Excel) preferred
Data entry skills required for verifying documents; 50 WPM or 15,000 kph
Ability to sit or stand, bend, reach, pull and climb step ladders for long periods of time
Noise level can be loud at times
Variable shifts for Day and Evening and Part Time and Full Time which can include Saturdays
Ability to lift or push up to 35lbs

244

Overnight Hotel Assistance Agent Resume Examples & Samples

Patrol the property as required and ensure the security of hotel guests and assets
Act as property first responder to alarms, medical calls, etc. maintain absolute confidentiality on sensitive issues
Conduct detailed internal investigations into incidents, and provide detailed, objective reports for each shift or incident
Detect and resolve immediate safety issues; respond to the scene of an incident and act as an emergency first responder if required
Maintain accurate notes and log information as required; ensure that all pass-on information is communicated to the next shift
This position is a guest services agent - welcome guests, park cars; transport luggage to and from room also
Qualifications include: Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities
Valid certification in CPR/AED and first aid, or the ability to obtain certification
Valid Driver’s License and satisfactory driving background/criminal history record
Effective communication skills in English
Ability to lift up to 75 lbs

245

Change Agent Resume Examples & Samples

· Conducting value stream analyses
· Conducting cycle time analyses, time studies, line balance improvements, work place analysis and improvement
· Creating and implementing standard work, and teaching/coaching line leaders to do the same
· Obtaining required fixtures, tools, work aids, poke yokes to support work place changes
· Implementing / coaching the use of cell control boards and other visual management tools
· Assisting operations in problem solving issues affecting takt attainment
· Resolving issues after Rapid Improvement events to achieve desired state
· Must possess strong written and oral communication and presentation skills with the ability to speak and communicate effectively with various audiences at the site level
· Ability to effectively facilitate a group’s activities and discussions using a defined process
· Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations
· Ability to write reports, general business correspondence, and procedure manuals
· Must be viewed credibly as either an informal leader or a positive influencer of change
· Ability to energize and motivate teams
· Ability to recognize conflict and take appropriate action within scope of the role
· Ability to use simple statistical and graphical tools such as pareto analysis
· Strong capability with personal computer applications ( Excel, Word, PowerPoint and Visio)

246

Collateral Recovery Agent Resume Examples & Samples

Ability to receive repossession assignments from the auction
Must be computer literate and able to communicate via email and our recovery data base
Enter updates into the RDN system within 24 hours of receiving assignments, followed by updates every 72 hours, or until the case is resolved toward a billable solution
Begin process of initiating repossession of vehicle
Take pictures and upload pictures of vehicles within 24 hours or by 9:00 a.m. next business day
Complete condition reports within an hour of repossession or by 9:00 a.m. next business day
Attend monthly departmental meetings
Record and turn in accurate time sheets in a timely matter
Perform other duties as assigned by manager or supervisor, i.e., driving vehicles through auction sale lanes on designated sale days
· High School Diploma or equivalent preferred
· Previous repossession experience helpful
· Valid Driver’s License and safe driving record required. Ability to drive vehicles with standard and automatic transmission
· Constantly required to enter and exit vehicles. Ability to sit for prolonged periods of time
· Ability to walk long distances. Regularly required to stand, walk, reach, talk and hear
· Frequently required to stoop, kneel, crouch, bend, squat and climb
· Ability to lift 1-15 pounds
· Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus

247

Collateral Recovery Agent Resume Examples & Samples

· Valid Driver’s License and safe driving record required
· Ability to drive vehicles with standard and automatic transmission
· Constantly required to enter and exit vehicles
· Ability to sit for prolonged periods of time. Ability to walk long distances
· Regularly required to stand, walk, reach, talk and hear
· Ability to lift 1-15 pounds. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus

248

Commissioning Agent Resume Examples & Samples

Candidate needs demonstrated experience performing commissioning activities
Assist Project Manager through all project phases (planning; preconstruction, construction, commissioning and validation) including supervision of internal staff and subcontractors
Observe and monitor contractor team to ensure that the project is being constructed in accordance with the approved plan and specifications
Assist Project Manager in tracking and managing project progress to ensure that critical project schedules and milestones are met by the Project team, General Contractor and subcontractors
Monitor inspection personnel and on-site construction for conformance with contract requirements
Generate detailed weekly project reports for the client
Organize and direct internal staff and external subcontractors in accordance with project priorities, guidelines and contractual obligations
Contribute technical or regulatory expertise
Ensure Health and Safety Plans are followed for all field activities and all work is completed in accordance with ARCADIS and client specific health and safety guidelines
Manage projects and clients in the permitting and compliance discipline for the project
Establish and maintain positive and effective client relationships
Licenses

249

Commops, Escalations Agent Resume Examples & Samples

Facilitates and works on customer jobs that are not completed on the schedule date, which includes contacting customers, Area management and Contractor management
Responsible for being an ambassador of creating a positive customer experience
Contractor liaison for SRO and Disconnect activity
Collects complaint information from all sources such as, but not limited to, email, regular mail, and voicemail
Determines requirements to resolve the problem. Coordinates internal and external resources as needed: field staff, customer care centers, local systems, corporate and other departments and workgroups to troubleshoot and resolve issue
Alerts management about recurring customer impacting issues
Handles and resolves escalated customer issues in a timely manner. Provides ongoing feedback relative to the existing M&Ps, inclusive of recommendations for process improvement
Processes escalated tickets from frontline and leaders in the Care organization and acts as liaison to downstream fix agents
Responsible for updating, resolving, and closing customer reported tickets received via the escalation ticketing system that require Field, Plant or XOC response and/or resolution
Assesses, assigns or resolves pending work orders to facilitate expedited customer resolution based on guidelines

250

Service Centre Agent X-blackpool / Watford Resume Examples & Samples

Provide high quality Audio Transcription output as main part of duties
Proven skills and experience in Admin and Reception duties an advantage
Delivering work in accordance with required speed and accuracy levels
Ensure all daily workload is fully completed within shift period
Timely, pro active reporting/escalation of potential service delivery failures, technical issues or areas of concern
Attend regular staff briefings, including business updates, Health and Safety and Security
Undertake any other duties and ad hoc tasks that may reasonably be expected
Undertake any training required
Demonstrating a flexible attitude by undertaking any ad hoc tasks considered reasonable by the Management Team
Working within Deadlines / Multi tasking
Working to Accuracy requirements
Typing verbatim from sometimes complex auditory
Minimum of 3 year history of employment (including information which can be verified for any gaps) If you do not have 3 years previous employment, a professional reference must be provided (obtained from a Medical Practitioner, Officer of the Armed Forces, Teacher, Lecturer, Lawyer, Bank Manager, Civil Servant etc)
Proof of identity & eligibility to work in the UK which must include Photographic I.D - Passport or Driving License
Passport and all relevant work permits
Excellent PC skills / Audio Typing
PC literate with good knowledge of MS Word and email. Previous experience of using in-house applications and MS Excel would be an advantage

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