Ticketing Agent Resume Samples
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Ticketing Agent Resume Samples
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MG
M Goodwin
Maggie
Goodwin
263 Elwin Plains
Detroit
MI
+1 (555) 260 9915
263 Elwin Plains
Detroit
MI
Phone
p
+1 (555) 260 9915
Experience
Experience
Boston, MA
Ticketing Agent
Boston, MA
Denesik, Corkery and Yost
Boston, MA
Ticketing Agent
- Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
- Perform daily sales and closing and be held responsible for end of day point of sale audit
- Willing to cross-train and work in all areas/locations of PSS
- Participate in resort and departmental trainings and development courses
- Work in catering with group sales
- Work front gate handing out tickets
- Actively work in all areas of Product Sales and Service and/or in any areas of the Northstar Resort
Houston, TX
Qr-reservations & Ticketing Agent
Houston, TX
Hoppe-Schaden
Houston, TX
Qr-reservations & Ticketing Agent
- Assisting mishandled passengers such as NOREC/DNB to reduce passenger complaints
- Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
- Assist mishandled passengers such as NORECS and DNBs to minimize passenger complaints on a daily basis
- Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
- Makes and confirms reservations for passengers
- Performing a proper flight firming check to maximise flight utilisation and reduce no-shows
- Effectively communicating the fares, policies and procedures to passengers by providing accurate information
present
Boston, MA
Qr-senior Reservation & Ticketing Agent
Boston, MA
Treutel-Smitham
present
Boston, MA
Qr-senior Reservation & Ticketing Agent
present
- Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis
- Assist mishandled passengers such as NORECS and DNBs to minimise passenger complaints on a daily basis
- Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis
- Issuing tickets and quoting correct fares to passengers
- Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
- Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
- Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
University of Illinois at Chicago
Bachelor’s Degree in Accuracy
Skills
Skills
- Be available to work flexible hours at nights and on weekends within the limits of applicable Federal, State and facility labor laws and guidelines
- Ability to lift over 70lbs
- Outdoor Enthusiasts
- Cash handling experience
- Previous guest service experience
- Prior experience with (resort) POS software
- Experienced and/or conversational in a foreign language
- All other duties assigned or necessary to support the park as a whole
1 Ticketing Agent resume templates
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1
Ticketing Agent Resume Examples & Samples
- Ask the guest for their data with every transaction
- Ability to learn, understand and effectively communicate with the guest about multiple product types and easily adapt to changing pricing and product offerings
- Ability to handle high volume of customer interaction while delivering exceptional service; internal & external
- Perform daily sales and closing and be held responsible for end of day point of sale audit
- Work on a computer with a high degree of accuracy and efficiency
- Must be able to interact with and engage the guest while working on a computer at the same time
- Promote and embrace Vail Resort’s Mission and Values; provide a safe work environment; implement Vail Resort’s mountain service essentials, strategies, policies and procedures
2
Ticketing Agent Resume Examples & Samples
- Kids' Ski & Snowboard School - This location is busy with a lot of young guests. It is preferred that candidates for this location have some experience with children, and/or enjoy interactions with children and their parents. A high level of detail and ability to process complex transactions is preferred
- Adventure, Guiding, & Learning Center – This location’s focus is on our private and semi-private lesson offerings for adults and children. Candidates in this location need to be able to retain a large amount of Ski & Snowboard School information, along with the Village information to act as the guest’s concierge, if necessary
- True North at the Ritz Carlton – This location sells all of the Northstar product line. Candidates should have a great ability to retain product knowledge. Working in the Ritz-Carlton requires the ability to consistently deliver superior guest service to high-end clientele. A strict adherence to the uniform and grooming policy is also required
- Sell tickets, season passes, lessons, etc
- Deliver exceptional guest service to internal and external guests
- Provide accurate resort, village, and local information to the guest
- Display accurate cash handling skills, perform daily sales and close procedures while following company and departmental policies and procedures
- Communicate in a courteous and respectful manner to all internal and external guests
- Assist in the resolution of all guest complaints; handle all guest concerns and suggestions
- Actively work in all areas of Product Sales and Service and/or in any areas of the Northstar Resort
- Strong computer skills with a good understanding of Microsoft Windows
- Strong communication skills; must be able to use proper English and grammar in speech and writing at all times
- Ability to maintain composure under pressure
- Must enjoy working with people of all ages
- Ability to learn and speak intelligently about ALL of the resort products offered
- Prior experience with Resort POS software preferred; at minimum, a desire to learn and master the various modules and the products they contain
- Prior cash handling experience preferred
3
Ticketing Agent Resume Examples & Samples
- The Fares Specialist role will focus around supporting the MNL Traveler Service team through knowledge transfer of market specific fares related to airline reservations and ticket reissuances
- This role entails coordination with the different regional training departments to learn the country specific fares, and provide real time quality checks on reissued and revalidated tickets
- Coordinate with the different regional training departments within CWT to learn the country specific fares relevant to CWT MNL clients
- Collaborate and support the MNL Quality & Training department and support groups by conducting market specific fares training whenever needed
- Random QC and validation of fares used in exchanges and/or straight purchases
4
Qr-ticketing Agent Resume Examples & Samples
- Arranges routings and calculates fares
- Action group requests and follow through from time of booking to issuing of tickets
- Handle help desk-assist travel agents with seat confirmations, upgrade/downgrade proposals, meal request and provide quality service to travel agents
- Performs other related duties, as assigned, to ensure the efficient functioning of the work unit
5
Qr-senior Reservation & Ticketing Agent Resume Examples & Samples
- Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimise the rate of abandoned calls
- Serve all passengers professionally and quickly at the reservations counter to minimise customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor
- Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimise customer complaints on a daily basis
- Assist mishandled passengers such as NORECS and DNBs to minimise passenger complaints on a daily basis
6
Qr-senior Ticketing Agent Resume Examples & Samples
- Serve all passengers professionally and quickly at the reservations counter to minimize customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor
- Maintain database of customers
- Advise of changes in flight plan or to cancel or confirm reservations
- Calculate and process ticket for refund through the station finance department
7
Qr-reservations & Ticketing Agent Resume Examples & Samples
- Making and confirming reservations for passengers, issuing tickets and quoting the correct fares to minimise passenger complains
- Ensuring calls are answered within three rings and maintain call duration of less than four minutes
- Ensuring that 95% of calls are answered and that the abandoned call rate is less than 5%
- Maximising the number of bookings made in order to achieve departmental targets
- Maximising customer satisfaction, service excellence and professionalism at all times towards clients
- Effectively communicating the fares, policies and procedures to passengers by providing accurate information
8
Qr-senior Reservations & Ticketing Agent Resume Examples & Samples
- Issue tickets and quoting correct fare to passengers
- Show dedication and commitment to handle telephone calls and passengers whilst at all times carefully following al QR procedures and regulations in order to achieve the highest possible quality of reservations and ticketing service
- Handle customer requirements/request professionally ensuring minimum complaints
- Assist mishandled passenger such as NOREC/DNB to reduce passengers complaints
- Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis
9
Qr-senior Reservation & Ticketing Agent Resume Examples & Samples
- Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
- Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
- Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis
10
Qr-reservations & Ticketing Agent Resume Examples & Samples
- Makes and confirms reservations for passenger
- Types requested flight number on keyboard of on-online computer reservation system and scans screen to determine space availability
- Issue tickets and PTAs quoting correct fare on to reduce passenger complaints
- Advise of changes in flight plan or to cancel or confirm reservation
- Maintain inventory of available passenger space on flights
- Control cash flow to ensure that the sales report is closed on time
- Initiate and promote QR Product to generate the revenue
- Prepare and execute actions plans, which increase reservation sales and associated business
- And any other task that be assigned from time to time
11
Qr-senior Reservations & Ticketing Agent Resume Examples & Samples
- Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service
- Answer an average of 10-15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimize the rate of abandoned calls
- Assist mishandled passengers such as NORECS and DNBs to minimize passenger complaints on a daily basis
12
Qr-senior Reservations & Ticketing Agent Resume Examples & Samples
- Handling customer requirements and requests professionally ensuring minimum complaints. You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
- Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
- Issuing tickets and quoting correct fares to passengers
13
Qr-reservations & Ticketing Agent Resume Examples & Samples
- Record and process reservations made by phone/fax/e-mail; action telex messages and authorities
- Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
- Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines
14
Qr-reservations & Ticketing Agent Resume Examples & Samples
- Knowledge of world geography and have proven experience with the Amadeus reservation system
- Good communication skills in English
- Be computer literate (word/excel/Amadeus)
- Your mother language should be Macedonian and you should have Macedonia citizenship
15
Qr-senior Reservations & Ticketing Agent Resume Examples & Samples
- Support travel agents with seat confirmations and arrange VIP bookings and queries
- Arline/travel industry experience
- Ability to work independently as well as function as a team
- Excellent communication skills - Good English language skills (spoken & written)
- Mother language should be Macedonian and you should have Macedonia citizenship
16
Qr-reservations & Ticketing Agent Resume Examples & Samples
- Making and confirming reservations for passengers
- Arranging reservations and routing using timetables, airline manuals, reference guides, and tariff book
- Performing a proper flight firming check to maximise flight utilisation and reduce no-shows
- Assisting mishandled passengers such as NOREC/DNB to reduce passenger complaints
- Issuing tickets and PTAs quoting correct fares to reduce passenger complaints and debit notes
- Advising of changes in flight plan or to cancel or confirm reservations
- Maintaining inventory of available passenger space on flights
17
Qr-senior Ticketing Agent Resume Examples & Samples
- Handle customer requirement/request professionally ensuring minimum complaints
- Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis
- Growing IBE / CTO Bookings to 30% of the Total Revenue. Develop sales & marketing plan for IBE revenues
- Prepare staff roster to ensure proper distribution of man power
- Guide and support staff and keep them updated with relevant changes in the industry and QR products/ services
- Investigate complaints to define and correct weak areas
- Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit
- Improve Customer Interaction at CTO (ex. Premium Passenger Report & Walk In Passenger Report)
18
Ticketing Agent Resume Examples & Samples
- Keeping the cash control office clean and organized
- Sorting and counting of gate tickets as needed
- Maintaining relations with guests and other staff members
- Read over all the group sales contracts that are in the folder
- Print tickets according to category
- Give group sales printed tickets and paperwork
- Work in catering with group sales
- Work front gate handing out tickets
- 18 years old preferred but not required
- Must be have computer knowledge, be able to work alone with little to no supervision
- Must be able to sit, stand, or walk for long periods of time
- For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
- Be available to work flexible hours at nights and on weekends within the limits of applicable Federal, State and facility labor laws and guidelines
- Ability to lift over 70lbs
- Valid New York State drivers license preferred
19
Qr-senior Ticketing Agent Resume Examples & Samples
- Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing
- Guide and support staff and keep them updated with relevant changes in the industry and QR products/services
- Improve customer satisfaction at CTO (ex. Premium Passenger Report & Walk in Passenger Report)
- Action office communicator, telephone and email queries from QR outstation timeously
- Support staff and customers to resolve issues/problems pertaining to Reservation and Ticketing on a daily basis
20
Qr-ticketing Agent, Qatar Airways, Kuwait Resume Examples & Samples
- Makes and confirms reservations for passengers
- Issues tickets quoting the correct fare, to reduce passenger complaints and debit notes
- Control cash flow to ensure that sales reports are closed on time
- Initiate and promote QR Holiday products to generate revenue
- Record and process reservations made by phone/fax /email office communicator, telephonic and email queries from agents and QR out stations timeously (24 hours)
21
Qr-reservation & Ticketing Agent Resume Examples & Samples
- Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
- Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
- Issue tickets quoting correct fare to reduce passenger complaints and debit notes
- Advise of changes in flight plan or to cancel passenger reservations
- Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights
- Initiate and promote QR product to generate the revenue
- Issuance of MCO’s and refunds’ process lost tickets and time barred tickets
- Plans route and computes ticket cost, using schedules, rate books and computer
- Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
22
Qr-reservations & Ticketing Agent Resume Examples & Samples
- High School Qualification (e.g. O level, Year 10, min compulsory education)
- Certificate in computer applications
- Experienced - minimum 2 years of job-related experience required
- Detailed knowledge of computer Reservation System –AMADEUS
- A sound understanding of mathematics and world geography
- Able to use Microsoft Office ( excel, word)
23
Qr-reservation & Ticketing Agent Resume Examples & Samples
- Arrange Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
- You will be service oriented with good interpersonal skills
- Knowledge in IATA standard reservation/ticketing procedures
- Excellent communication skills in English and Armenian
