Tech Analyst Resume Samples

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S Wilderman

Sophie

Wilderman

16469 Briana Path

Philadelphia

+1 (555) 872 3386

16469 Briana Path

Philadelphia

Phone

p +1 (555) 872 3386

Experience Experience

Philadelphia, PA

Tech Analyst

Philadelphia, PA

Bode, Orn and Cormier

Philadelphia, PA

Tech Analyst

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Manage vendor relationships and develop business partnerships with key suppliers
Provide summary MAC activity and project report to management on a monthly basis
Work with users to coordinate moves and help users with procedures and paperwork
Provide first level support for troubles/repairs and escalate to second level support when necessary
Cisco Call Manager
Performs preventative maintenance

Los Angeles, CA

Infrastructure Tech Analyst

Los Angeles, CA

Hane Inc

Los Angeles, CA

Infrastructure Tech Analyst

Although being part of a team, you will be expected to work un-supervised on occasion and manage your workload effectively
Manage and monitor the current SAN/NAS Storage devices (Storage Area Network, Network Attached Storage)
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
Manage the projects assigned in the NPSM (Network Project Management System) and satisfy the Business and CTI MX due dates
Manage change management and event justification through multiple internal tracking and change control systems
Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate changes
Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate estate-wide changes

present

Houston, TX

Infrastructure Senior Tech Analyst

Houston, TX

Langosh Group

present

Houston, TX

Infrastructure Senior Tech Analyst

present

To actively contribute towards self-development by creating and following development plans based on development discussions with immediate manager
Manage the Citi Technology Infrastructure (TI) provided support for the Wintel Server Environment within Ireland managed Sites
Develop effective risk management plans and ensuring that compliance solutions adhere to Citi Risk Management guidelines and principals
Proactively identify problem trends and known bugs and work with Development, others streams to provide the solution
Perform regular Problem Management meetings with Application/Business/Development areas to track progress of error resolution tasks
Work with CTI Operations and eDiscovery groups on service improvements to measure the ongoing performance of the service to meet SLAs and KRIs
Provide assistance and guidance to developers in accordance to Citi policies and standards

Education Education

Bachelor’s Degree in Computer Science

The Ohio State University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to think beyond the basic issue or request as submitted in order to determine/resolve root cause
Demonstrates ability to multi-task; Possesses strong analytical skills
Self-directed and strong communicator with ability to drive incident resolution, set client expectations and provide frequent and timely client feedback
Strong interpersonal skills (assertiveness, not afraid to challenge constructively, fast learner, client oriented, respect of commitments, etc.)
Ability to act autonomously, bring structure and organization to work
Good communication skills in English; other language is added advantage
Ability to multi-task and prioritize issues & project tasks
Possesses proficiency in MS Office applications
Broad exposure to MS Sql Server including temporary tables, stored procedures, triggers, indexes, and performance considerations
Able to travel for working sessions and meetings occasionally

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Infrastructure Tech Analyst Resume Examples & Samples

Service delivery management of SLA's and service reviews
Compliance with all IT and Controls policies
Disaster Recovery Planning
Continuous improvement through common processes
Driving team strategy to achieve global FTS availability and coverage
Minimum 5 years experience in a complex, large-scale distributed environment including Windows and Unix
Proven experience analyzing data and delivering actionable intelligence to create better workflow and efficiencies
Experience with metrics-based reporting
IT Risk Management best practice experience
Ability to articulate the business value and impact of technical and non-technical information and understand when to escalate issues

GSO Baio, Infrastructre Tech Analyst Resume Examples & Samples

Minimum 5 years experience in a complex, large-scale distributed environment
Demonstrated understanding of multiple technologies and downstream impacts
Experience managing multiple vendors
Bachelor's degree in an Engineering or Computer/Information Systems discipline or equivalent experiencein Operations/Engineering/Administration
Experience with Incident, Problem, and Change process tools such as Peregrine Service Centre and an Enterprise Change Management System
Exemplary standards of verbal and written communication

Business Tech Analyst Resume Examples & Samples

Knowledge of Oracle and Teradata databases, SAS, SQL or other software used for data mining
Demonstrated technical knowledge of advanced software packages used in analytics
Detail oriented with proven ability to question assumptions and identify opportunities within existing practices
Ability to translate end user requirements into functional development projects
Two to five years of experience in consulting, audit or financial services required
Strong communication skills and ability to influence and collaborate across organizations
Critical thinker with strong problem-solving skills. Ability to summarize facts, variables, alternatives, and potential outcomes to assist decisions-making
Strong project management capabilities and excellent verbal and written communication skills
Thorough knowledge of Microsoft Office suite
Bachelor degree with major in mathematics, engineering, statistics, operations research, information systems, or other related fields
Advanced Access and Excel Development
Intermediate to expert knowledge of Visual Basic / Visual Basic for Applications
Experience with RMS

Build Services Infrastructure Tech Analyst Resume Examples & Samples

Bachelor of Engineering or B.Tech or Master’s degree with at least 8 years of experience in IT
With good communication skills and attitude
Well versed in x86 based operating systems (Windows and Linux)
Having knowledge in middleware components and database utilities for automatic provisioning will be an added advantage
Strong workflow knowledge in Remedy systems, TCRS and Aperture is an advantage
Experience in project integration activities like interfacing with various teams (Vendors, Facilities, Engineers, Rack & Stack Team)
Self-motivated, result-oriented team player
Good reporting skills

Infrastructure Senior Tech Analyst Resume Examples & Samples

Able to coordinate day-to-day operational support and 24x7 out of office support of 2500 webhosting instances used by 200 GCG applications
Coordinate in strategic and customer initiatives to maintain service availability, coordinate in maintaining sector risk and compliance posture and participate in sector technology initiatives
Plan, install and maintain webhosting products to ensure an efficient data processing environment
Interface with outside vendors to coordinate software problem resolution and proactive patching
Perform system performance monitoring and tuning
Participate in capacity planning and products configurations
Provide technical support to both systems development and data center operations personnel
In conjunction with data processing operations & audit guidelines and develop procedures & standards for operations personnel
Act as manager for systems projects, coordinating team activities with systems development and data center operations personnel
Assist in evaluating, recommending, acquiring and installing new software or software upgrades
Coordinate project plans and activities with user and technology management
Coordinate and participate in continuity of business drill
Perform proper prioritization and evaluation of business requirements prioritizing according to the order of franchise critical, gold, silver and bronze applications
Responsible to take ownership and drive multiple challenging tasks assignment across all CTI ASPAC data center teams
Participate in global webhosting initiatives, meetings and projects
Websphere application servers
Websphere portal servers
Iplanet / IHS webservers
Business objects

Infrastructure Tech Analyst Resume Examples & Samples

10-12 years of experience managing enterprise infrastructure
Knowledge of IBM pseries, Oracle hardware, T Series, E25K, HP PA RISC, HP IA and x86 based systems
Experience of working in a heavily controls-focused environment is highly desirable
Advanced level experience in a technology infrastructure role with extensive experience in business, functional and people management
Extensive experience working within a DC environment, preferably with some experience of managing a major environmental upgrades / builds within the facility
The ability to command respect and influence others to maximize their contribution and support of large projects and new implementations
Ability to implement processes and procedures creating controls and standardisation across large regions

O&t-infrastructure Senior Tech Analyst Resume Examples & Samples

Responsible for leading and owning the response to critical severity 1, 2, and 3 incidents, where financial, reputational, or legal/regulatory impact to Citi is at risk
Responsible for understanding Citi's lines of business including customer segment and franchise critical services and developing a deep understanding of the applications and infrastructure components supporting those business and services
Expected to use the business/technology knowledge to execute the Incident Management process for all critical incidents in order to mitigate impact and reduce the time to restore business services
Making whatever decisions are required to reduce client impact
Minimum 8-10 years relevant work experience in IT Operations or related field
Knowledge of Citi organizations, its partners and customers
ITIL® Foundation Level Certification
Strong communications and influencing skills, with the ability to fluently interact with sub-ordinates, peers and Senior Management
Ability to manage multiple Incidents with conflicting priorities

O&t-infrastructure Senior Tech Analyst Resume Examples & Samples

UNIX/Windows
Clustering/High Availability
EMC Datadomain
Veritas Netbackup

O&t-infrastructure Senior Tech Analyst Resume Examples & Samples

To lead a team of SA for infra and CTO group and manages day-to-day BAU system administration tasks for Unix platforms covering AIX, Solaris and Linux
Planning and assigning various set of tasks related to OS administration
Routine system maintenance
Infrastructure product management
Enterprise frame administration
Ensuring optimal SA support for both corporate/consumer applications
Providing L3 support to junior SA for complex system issues and ensuring timely resolution
Platform support for core ITIL functions like configuration, change, incident
Manage the critical infra applications

O&t-infrastructure Senior Tech Analyst Resume Examples & Samples

To lead a team of SA for infra and manage APAC TPM day-to-day BAU system administration tasks for Unix platforms covering AIX, Solaris and Linux
Enterprise frame administration and ensuring optimal SA support for both corporate/consumer applications
Responsible for providing L3 support to junior SA’ for complex system issues and ensuring timely resolution
Platform support for core ITIL functions like configuration, change, incident and problem management and manage the critical infra applications

O&t-infrastructure Senior Tech Analyst Resume Examples & Samples

Capable to influence the clients and co-workers within the department with the best possible approach to meet the deadline
Recognizing that people in the team will have differing opinions than others, s/he should be able to recommend a solution that will bridge the gap or is most acceptable to a diverse team
Clear and concise with the message that is wished to convey in e-mails, such as focusing on the subject matter yet making sure no personal attack or emotion is embedded

Infrastructure Tech Analyst Resume Examples & Samples

(Technology Essential) MS Office Professional
(All Flavours) XP/ Vista/ Windows 7 Desktop O/s MS Outlook / Exchange
Good Understanding of TCP/IP Networks PDA’s (Blackberry’s etc as well as the software in use upon them, i.e Bloomberg and RWDS))
Helpdesk / Call Management system
Desirable Citigroup
HP OVCM and Windows
Batch File Scripts XHosting Applications e.g. Exceed, RefectionX
UNIX Market Data ( Reuters, Bloomberg, etc...) experience Trading applications, such as MMI, Market View, Trading Technologies

Infrastructure Senior Tech Analyst Resume Examples & Samples

Work as part of Distributed Backup Team to maintain backup system infrastructure, improve backup system performance, and develop new enhancements and services for the Netbackup Infrastructure
Monitor and maintain all backup infrastructure including servers, tape libraries, and disk arrays
Coordinate with vendors on issues with software, hardware, or the interaction between the two
Conduct capacity planning and performance analysis of backup infrastructure
Develop projects to upgrade existing infrastructure or deploy new systems to increase performance or capacity
Respond to and resolve escalated customer-related issues. Utilize scripting skills and in-depth knowledge of both Netbackup and Networker backup software
Provide technical advice and direction to Backup Technicians and Backup Administrators
3-8 years’ experience in Information Technology in a large distributed data center environment
5 years professional experience with Veritas NetBackup
2 year professional experience with EMC Networker
Linux system administration experience
Extensive backup troubleshooting experience
Ability to write scripts in Perl, Bourne Shell, or Korn shell
Experience with IBM 3584 tape libraries and 3592 drives (including Webspecialist)
Experience with EMC Data Domain 880, 890, 990
Performance monitoring and system tuning experience
Exchange backups and Exchange administration
Encryption Technologies
Microsoft Windows administration experience
TCP/IP Network services support experience (DNS, NIS+)
Experience supporting Network firewalls
Storage Area Networks experience (HBA configuration, fibre-channel cabling, Port or WWN zoning, etc.), including EMC SAN experience
Previous professional experience with Network Appliance/NDMP
HTML
Experience with Linux, HP/UX, AIX
Previous experience with Microsoft SQL Server, Sybase, or Oracle
Previous professional experience with BMC SQL-Backtrack
Experience with HA clustering software
Experience with job scheduling software

Infrastructure Tech Analyst Resume Examples & Samples

Fluent in both English and Arabic languages, French is an asset
Office Management Skills
Computer Skills (Microsoft Word, Excel, and Outlook, etc.)
Excellent Communications Skills
Time Management Skills
University degree in IT
Microsoft Certified Systems Engineer or equivalent experience preferred
Meticulous and organized
Ability to prioritize and multitask
Project management and delivery

Infrastructure Senior Tech Analyst Resume Examples & Samples

The individual will also be expected to support approximately 45000+ audio users, 23000+ web conferencing users and new streaming users globally
The role requires an effective organiser and confident individual who will demonstrate control over this highly changeable and dynamic environment
This role will suit someone who has a strong streaming/audio/web conferencing support background and wants to progress into a more high profile role
Maintenance and change management for functional related Process Control Manuals and process maps
The role currently provides a 24/7 support operation. On-call shifts will be scheduled on a rotational basis. It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects
CCNA for voice

Infrastructure Senior Tech Analyst Resume Examples & Samples

Work closely with the Citi Architecture & Technology Engineering (CATE) teams to ensure robustness, scalability, and global applicability of solutions
Design and Deliver projects that integrate the CATE designs into operationally ready platforms that can be easily and optimally supported while delivering a quality service to our customers
Provide expert knowledge of server based computing and thin client infrastructure and serve as subject matter expert to the company on those topics
Work with project teams and developers to ensure those teams understand compatibility with our virtual platforms computing architecture and requirements
Design and create complex processes and reporting streams
3-5+ years experience
Ability to perform complex and varied assignments in support of the team’s scope of work
Citrix XenApp 6.5, 4.5 & 4.0
XenDesktop 4.0, 7.1+
ThinPrint
VMware VSphere (VC, ESX, etcc.) 4.5, 5.0+
VMware VCAC (DynamicOps)
Citrix Provisioning Server 6.1+
EG Innovations / EdgeSite (for monitoring), MS SCOM, ComTrade

ICG Infrastructure Senior Tech Analyst Resume Examples & Samples

Ongoing forecast management
Maintain forecast throughout year (additions/removals/updates) in line with clients changing/revised requirements for large scale changes and BAU updates
Business/applications requirements gathering
Collecting both non-functional and functional requirements from the client
Technical design/solution(s)
Defining and proposing technical solutions to meet the needs of the business requirements including providing L0 Green and Blue $ costs
Technical design/solution(s) sign off
Collecting approval for proposed technical solutions and L0 costs from all stakeholders
Delivery initiation/engagement
Ensuring approved technical solution is passed to the appropriate CTI delivery team
Ensuring technical approval
Representation of technical design and its validity required to obtain approval during workflow process
Identify opportunities to optimize infrastructure
Identify and propose opportunities to optimize cost, risk or performance based on a thorough understanding of the estate and available technical solutions
Agree execution of optimization activities
Develop, discuss and agree infrastructure optimization efforts with the client
Agreed activities/intentions to be added to clients AO plan
Communication templates/models/branding
The definition and creation of our communication and engagement methods (e.g., templates for emails, solution designs, presentations) - the processes which support them and standards that each must adhere to
Leveraging and driving requirements into financial teams for cost models and rates used for forecasting
Financial baselines and rates
Defining the financial cost models and rates (L0 Green and Blue) to be used for forecasting and solution processes and baselines
Requires input from wider CTI teams
Define infrastructure standards for each business
Define the technology infrastructure strategy for each client in line with application development strategy
This includes selecting the specific subset of certified products to be used and ensuring partner teams within CTI & CATE certify and can support infrastructure technologies required by clients
Experience in hardware design and estate management within a large data center environment
Extensive experience in system design process
Experience in managing a customer support team in a time-critical environment
Experience in a financial services environment
Experience working in a heavily controls-focused environment
Strong understanding of architectural concepts and design
Knowledge of Oracle, SQL server and Sybase environments
Knowledge of Middleware products such as MQ-Series, Tibco EMS, WebSphere and WebLogic
Knowledge of Enterprise, SAN, NAS and storage products
Knowledge of virtualisation products such as VMware
Knowledge of office automation products such as Word, Excel, PowerPoint, Visio, etc
Knowledge of 3-tier application architecture
Knowledge of industry standard server benchmarks and other add-on hardware products
Significant experience in multiple core infrastructure technologies allowing for broad understanding across groups of technology
Demonstrated influencing skills to drive technology change across both client and CTI based groups
Basic business product knowledge across supported business line(s) to a level suitable to understand the use case for all applications and infrastructure technologies deployed
Strong problem solving skills to be able to drive technical solutions quickly to conclusion when meeting time sensitive challenges or opportunities

Infrastructure Senior Tech Analyst Resume Examples & Samples

Work collaboratively with global partners in the executive and multimedia services support organisation during test and implementation phases of system and application changes. Provide a consistent approach to Continuity of Business (COB) for the multimedia team service
Manage contract technicians in accommodating and planning both routine and sophisticated audio-video teleconferencing multimedia events. This role will include interfacing with local and external contacts to fully understand meeting requirements
Liaise with business areas providing guidance and solutions for multimedia services; identify service enhancements pro-actively with a view to improving day-to-day service and productivity
Manage the interaction with 3rd party resource vendors to ensure value for money service is achieved when using their services. Provide regular metrics on team performance in a consistent manner allowing Global Customer Operations management a view of the service being delivered
Identify through communication with other groups and statistics available from problem management systems frequently repetitive faults. Own these faults, investigate them and escalate to appropriate support teams and GEP management
Ensure that the right focus is applied to the booking and request management systems to ensure that service response times are met
Assist group manager in development and implementation of new processes for large scale productions
Provide regularly scheduled research and evaluation on event requirements, document the results with information on critical logistical gaps, production challenges, and recommend alternate solutions
Assigning work load and support assignments to event producers globally. Maintain appropriate support cover; manage holidays, sickness and other administrational tasks for the team
Oversee project activities and compile comprehensive progress reports for group head
Provide coaching and assistance in the troubleshooting of technical issues relating to video and audio production

Infrastructure Senior Tech Analyst Resume Examples & Samples

This person is expected to have extensive knowledge to enable him/her to provide 3rd level troubleshooting, interfacing with vendors and on site personnel to help achieve solutions to problems that would affect a meeting
Manage and assist contract technicians in accommodating and planning both routine and sophisticated audio-video teleconferencing multimedia events. This role will include interfacing with local and or remote contacts to fully understand meeting requirements
Identify through communication with other groups and statistics available from problem management systems frequently repetitive faults. Own these faults, investigate them and implement permanent fixes
Ensure that the right focus is applied to the booking, incident and request management ticketing systems to ensure that service response times are met. Determine appropriate post mortem response and customer communication
Set policy on technical procedures for complex meeting requirements
Provide regularly scheduled research and evaluation on equipment and document the results with information on critical spares, equipment which needs to be replaced or is no longer available, and recommend alternate equipment
Assigning work load and assigning support assignments to contract technicians for conference center multimedia events. Maintain appropriate support cover; manage holidays, sickness and other administrational tasks for the team

Infrastructure Senior Tech Analyst Resume Examples & Samples

1) 5+ years of experience in providing network operations support. Experience supporting a network with 1000+ nodes is preferred. NOC (Network Operations Center) experience is highly preferred
3) Expert level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
6) Strong working knowledge of network protocol analysis using industry standard toolsets such as Niksun NetVCRs, Ethereal Wireshark, etc. Familiarity with Netflow data exports and data collection/analysis
7) Strong working knowledge of IPSLA probes, application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
8) Strong working knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies
9) Any of following Industry Certifications are highly preferred*
4) High sense of urgency and commitment to exceeding customer expectations. Strong personal work ethic, inspires excellence and enthusiasm amongst peer group
6) Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a 24x7 network operations center environment

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provide 1 and 2nd level trouble escalation and on-site support for repairs and/or replacement of audio visual presentation and conferencing systems, design, & network including onsite repair and coordination with vendors and local internal contacts as necessary at Citigroup’s executive conference center at Citigroup Center in NYC. Implement and document preventative maintenance testing. Provide evaluation on equipment and document
Development and updating of process documents
Assist in accommodating and planning video and audio local and teleconferencing presentations including interfacing with local and or remote contacts to fully understand meeting requirements, operating equipment during meetings as required/designated. Schedule and manage any additional technical resources required. Follow up with detailed customer communications to confirm requirements in advance. Provide 1st level user training for local site managers and end users
Provide records and reports on a regularly scheduled basis to document accurate tracking of conference logistics to provide QoS standards tracking, equipment tracking, trouble/problem tracking, and conference center billing information. Document all operational activity

Infrastructure Senior Tech Analyst Resume Examples & Samples

High level of proficiency with all Server Based Computing Platforms, Infrastructure and the tools used to support them
Citrix XenApps 4.0 & 4.5 (Legacy environment being retired)
Thin Print AppSense Environment Manager (for policy management)

Infrastructure Senior Tech Analyst Resume Examples & Samples

Troubleshoot problems and manage escalations, provide solution for process issues
Close cooperation with technical experts to resolve problems
Conducting incident diagnosis and determining the most effective way of resolving it
Participating in testing new tools and developing operational requirements
Assist in audit and compliance efforts including risk review, business monitoring, documentation of policies and procedures
Participation in occasional auditing projects
Liaising with local support groups to automate processes to increase group’s efficiency
Voice certifications - CCNA Voice / CCNP Voice preferred
Proven commercial support experience within a large corporate environment, ideally in a remote environment
Experience in supporting Voice infrastructure, Cisco Unified Communication solution with focus on UCCX and CUCM
General telecommunication knowledge and good understanding of LAN/WAN/QOS technology is additional advantage
Fluent level of English speaker, other languages are welcome
Outstanding problem solving/trouble skills
Ability to work in flexible hours
Excellent communication skills – verbal and written

Rohq-cti-infrastructure Senior Tech Analyst Resume Examples & Samples

Service Now champion (troubleshooting Service Now issues/questions raised by requestors, generation of reports for CAB, emergency changes, queue for QA and PA, etc
Performing an excellent job in reviewing and approving change requests and ensuring that queue management is being handled dilligently
Continuous coaching of COE Change Admin junior officers, asnwering questions/clarifications and training for newly joined SOW team members
Back up of oversight manager in handling administrative matters in Manila COE
A meticulous person and showing a very postive attitude in doing his day to day function

Infrastructure Tech Analyst Resume Examples & Samples

7 years desktop support experience
Strong support experience in Windows 7
Strong support experience in Blackberry / wireless device
Strong support experience in Windows Active Directory

Senior Tech Analyst Architecture Resume Examples & Samples

Developing architectural strategy, including technology standardization and modernization of enterprise, data center and disaster recovery network infrastructures
Prior experience architecting and engineering a complex, global, enterprise network consisting of over 1,000 locations
Prior experience supporting large enterprise Global Networks
Strong background with the following is required

Infrastructure Senior Tech Analyst Resume Examples & Samples

Individual should possess excellent cross-functional communication, influence and relationship building skills, should be flexible, self-motivated, and be team-oriented
Individual should possess strong analytical skills, and be able to take a pro-active approach to tackling problems within the end to end supply chain involved with service delivery within their technical domain
Individual should have the ability to translate cross reference and aggregate build component requirements from multiple data sources (forecasts, request tickets, trend etc)
Individual should possess architectural experience and a strong knowledge of EMC, NetApp, IBM and other types of storage environments

Infrastructure Senior Tech Analyst Resume Examples & Samples

Manage a small team responsible for the local in-country environment
Manage related costs and maintenance relating to in-country Wintel hardware
In-country asset management oversight
Manage all IS and Risk for Ireland Wintel environment
Ensure ETRAD is completed within agreed timeframes and without failures
Management of local media and Informational Assets relating to Wintel environment
Tech and Comms Room management
Coordinate with Regional/Global teams, business departments, user communities, CTI support teams and external companies and outsources service providers
Manage the Citi Technology Infrastructure (TI) provided support for the Wintel Server Environment within Ireland managed Sites
Liaise with business directly to address exceptions/escalations and review service quality
Ensure Citi Information Security policies and standards are strictly adhered to and fully implemented within the managed Wintel environment
Manage Ireland Wintel COB infrastructure which includes upkeep and management of hardware located on Ireland dedicated COB site
Coordinate in-country Denial of Access (DOA) and Denial of Service (DOS) COB tests with application owners, business units and country COB Co-ordinator
Manage 3rd level support to the Wintel infrastructure
Provide internal consultancy on the Desktop platform
Vulnerability Threat Management — VTM
Project-manage all client business software deployments/server projects and get involved in the development phase
Set up and improve test environment and perform UAT before the deployment of standard apps across the local infrastructure
Keep up to date with changes in technology and apply corporate technology that fits local business requirements
Study and implement Best Practice from other parts of the organization and similar CTI operational organizations supporting financial service companies
Implement standardized equipment and solutions
Maintain effective working relations with customers and manage their expectations
Maintain and improve all processes and ensure they comply with Citi and/or regulatory standards
Ensure effective management of staff including regular staff appraisals
Organize training for staff whenever needed
Work closely with senior business and TI people in the country and region
Team building
On-call / 24x7 availability may be required
Liaise with Internal Audit and local Regulator for Wintel related activities
Manage in-country Wintel vendors
3+ Years experience managing an IT team in a banking environment
Familiarity with Citi TI organization and processes: -Wintel / Engineering -CSS -EIP -NTSA -GDS
Familiarity with Citi Information Security and Technology Project Management policies and guidelines (CISO and CITMP)
Knowledge of the operational environment upon which systems and applications run would be advantageous
Familiar with operations and recovery procedures
Good knowledge of COB processes
A good understanding of application and system architecture
Working experience with Win 7 / Virtual environments
Server Infrastructure
Office automation
Scripting language(s)
Networking (TCP/IP, DNS, WINS etc.)
System delivery and application management
ODBC connectivity
Some understanding of finance and banking
Project management experience using standard project methodology
Goal-, Deadline- and Process oriented
Ability to handle multiple task and influence others
Backup systems (Enterprise)
Storage systems (LAN)
Degree in IT or a similar industry certification or 5+ years industry experience
MCSE (Microsoft Certified Systems Engineer)
Server and Active Directory experience

Infrastructure Senior Tech Analyst Resume Examples & Samples

Interface with TEM vendor invoice processing team to ensure an efficient processing operation and resolution of issues timely
Interface with NAM telecom vendors (monitor balances owed, provide metrics by product, consolidate vendor accounts, consistent payment policies (ACH vs check), invoices/EDI feeds are providing lowest level of detail)
Interface wit Citi Procurement to gather telecom contracts and amendments globally to capture rates for use in TEM tool
Ensure invoices in TEM application are approved timely
Responsible for tracking and reporting vendor Early Pay Discounts earned and received as compared to TEM vendor SLA
Responsible for ensuring minimum late payment charges (LPC) to telecom vendors,
Track and report telecom vendor credits earned and received
Provide data/reports for internl and external audits related to TEM
Identify continuous process improvements in TEM environment
5 years experience with telecom carrier invoice processing. Bachelors degree. Expert Excel knowledge. Individual Contributor in a team environment. Negotiation skills. Experience in a global environment

Infrastructure Senior Tech Analyst Resume Examples & Samples

Strong management skills and documentation practices
Excellent work ethic/ownership values
Strong Voice system(s) expertise and experience
Working knowledge of carrier network technologies
Working knowledge of operating systems

Human Capital Analytics Tech Analyst Resume Examples & Samples

Minimum of a Bachelor’s degree in Technology, Math, Engineering or related degree required
Proficient at designing reports, analytics, and user friendly interfaces with various reporting tools such as Oracle Business Intelligence (OBIEE) or SAP Business Objects
Proficient with relational and other databases - querying large data sets from multiple sources, understanding large database design concepts, data cleansing and manipulation – SQL required
Strong business acumen and ability to form an opinion based on both human capital and business metrics
Experience designing visual analytics user interfaces using Business Intelligence tools such as OBIEE, Tableau, Qlik or other BI Tools
Experience working with data in a data warehouse or data mart environment
Consulting with users to undercover unspoken needs and propose possible solutions they did not know were possible
Lean Six Sigma certification or relevant experience

Infrastructure Senior Tech Analyst Resume Examples & Samples

Change catalyst, Delivery first attitude & Self starter are must have attributes
Previous role in Financial Services sector desirable – having an interest / capability to learn the sector is essential
Working knowledge of incident/problem tools
Able to produce high quality problem reports (identifying trends and self starting stability initiatives

Tech Analyst Resume Examples & Samples

Guide all aspects of design, implementation and maintenance of key desktop virtualization technologies and desktop cloud initiatives
Create and maintain team standards and strategy for projects involving desktop virtualization and capacity planning
Develop documentation and train others on decided virtualization strategy
Experience in large-scale design and support of Desktop Virtualization technologies (Citrix, VMWare, etc) as well as Microsoft products (server OS, Office, etc.)
Bachelor’s Degree in Information Technology, Computer Science or equivalent experience
Self starter – always looking for new ideas, innovative ways to accomplish initiatives
Experience with local hypervisor technologies to support offline desktop usage
Large AD and Citrix farm/infrastructure administration skills and good understanding of involved components – PVS, Persistent vs Non-Persistent
Excellent Communication and Documentation skills
Strong familiarity with group policy, networking foundations, and PowerShell scripting
Ability to work without daily guidance
Ability to guide others (team, business, IT, etc.) in making correct decisions for organization
Familiarity with Netscaler, Win2k12 a plus

Infrastructure Senior Tech Analyst Resume Examples & Samples

Coordinate all Storage De-installation tasks utilizing FTE, Data Center SDT teams and Vendor Managed Services to ensure old Storage arrays are scrubbed, verified and de-installed in the sites
Liaison with applicable groups including CATE (Engineering), CTI streams of End to End Provisioning team, Capacity Planning and Performance Mgmt group, Procurement, Data Center Site Delivery Teams and Storage Vendors to optimize storage strategy and manage our Storage Assets
Coordinate with regional / Local Data Center SDT’s and Vendor Managed Service Teams to ensure New Storage arrays are Installed, de-installed and requests for new Distributed Production Storage (both SAN and NAS) allocations meet defined SLA / SLO terms
Ensure that processes are defined, followed and maintained
Monthly Management objectives are achieved and reported
Maintain Compliance and Audit detail as required

Infrastructure Tech Analyst / Mmc Resume Examples & Samples

Working knowledge of Audio, Video, automated electronic control technology, WAN and some IP based technology
Microsoft Office, SharePoint, Lync
Working knowledge of EMS (Citi specific) or similar external booking management system
Working knowledge of TMS (Tandberg Management System)
Basic understanding of Codian MCUs, BlueJeans, Cisco, Telepresence, PGi audio conferencing

Infrastructure Tech Analyst / av Onsite Tech Resume Examples & Samples

3 – 5 years audio visual (AV) and local presentation experience
Perform, during conference set up, third level problem determination & resolution (microphones checks, remote controls, control systems, cable management, etc.) as necessary according to client SOPs
Lead a team or assist, as required, with the support (hands-on if necessary) of special events, high profile senior executive meetings, town halls requiring VC, as directed by client including but not limited to large events seating in excess of 600 local participants
Perform & report on third level problem determination
Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance
Maintain usage statistics, issue & repair logs, or other collection/reporting systems

Infrastructure Tech Analyst Resume Examples & Samples

5+ Years experience non-linear audio/video editing
2 Years experience managing distribution of streaming video content
Strong understanding of videoconference setups
Experience developing new operational processes for audio visual teams
Solid understanding of sound reinforcement, wireless microphones, mixing boards, studio camera work, w/ multiple camera configurations
Basic understanding of the vector, waveform digital monitors, 3-point and Chroma key lighting
Ability to produce an authored program with emphasis on Dynamic Link
Minimum of 5 years providing white glove customer service
Ability to deal with challenging customer situations; multitask and work under pressure
Actively influences outcome of projects rather than passively accepting it
Ability to work flexible hours around the NY/NJ Metro area
Proficient with Microsoft Office, Adobe Products (Audition and/or Sound Booth, Photoshop, After Effect, On Location, Encore, Media Encore and Final Cut Pro)

Infrastructure Senior Tech Analyst Resume Examples & Samples

5 – 10 years experience in video conferencing (VC) support, including control systems
Execute all aspects of VC including call set up, end user training, troubleshooting, & follow through on escalation of trouble incidents occurring during call
Setting up, testing, operation, & tearing down of AV & VC equipment; (e.g. video data projection systems, computers, audio- & VC equipment, microphones, video cameras, audio systems, & operation of integrated AV systems)
Manage, maintain & troubleshoot AV equipment/systems in integrated conference rooms including but not limited to control systems (e.g., Crestron & AMX), matrix switchers (e.g., Extron)
Troubleshoot, assess, & coordinate equipment & systems repair
Create, update, & resolve trouble tickets as assigned as well as monitoring queue
Analyse trends and root cause analysis of trouble tickets to assist in improvement of conference room performance

Infrastructure Tech Analyst / Onsite Tech Resume Examples & Samples

Evolve the use of Executive technology – how they are used; and which tools. Identify emergent technology and functionality useful to executives
Education Level preferred: 4 Year College Degree or 5 Years of Related Experience
Work regular hours, plus ability to be on call and to work off-hours to address problems and complete projects
Strong knowledge of mobility concepts, mobile device functionality and mobile device operating systems
Strong experience with Microsoft Windows and Apple platforms

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provide detailed analytics for the Global Command Center and Core Infrastructure Teams to be able to utilize
Initiate and provide insight for network migration projects with the GCC Operational Support group to better the regional Command Center Services’ operations
Provide operational oversight regarding network migration by ensuring correct procedures are being followed per the GCC standards
Create and update all network migration procedures
Communicate and work with counterparts across the other regions to ensure consistency is achieved with network migrations
Host weekly operational meetings with global network migration staff
Assist in creating consistent training for all functions within the network migration space
Maintain, update, and create new official GNAST lockdown templates for network device migrations through collaboration with NCIS and CATE
Work closely with the regional network change team leads to ensure all migration templates are up to date and clearly understood by the front line network change staff
Develop structured SQL queries for adhoc reporting needed for network migrations
Individual will be tasked with ensuring operational training material are current with the daily operations and communicated to the GCC Training team to update in timely manner

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provide Level 3 support on issues escalated by Level 2 and other business support teams
Testing and deployment of Service Packs, upgrades, and hotfixes
Perform overall service and server availability checks and monitoring
Develop operational processes and procedures in supporting the environment
Perform pre and post server maintenance checkouts
Proactively support services through continual service improvement
Ensure compliance of solutions to regulatory standards
Participates in team meetings and project meetings as needed
Interface with various Support teams to ensure server availability and stability
Participate on the weekend on-call support rotation
Minimum of 5 - 7 years of IT experience with significant technical and operational experience in messaging products and services
In-depth, hands-on knowledge of the following
Very good understanding of PowerShell and other administration scripting tools is a plus
An excellent track record in process controls, problem solving, service delivery, and customer interaction
Minimal supervision / Self starter
Must have strong ability to solve technical problems especially related to data flow and data updates
Demonstrable collaborative and communications skills
Expert knowledge of Microsoft Exchange 2007 and 2010
Strong knowledge of Microsoft operating systems, Virtualization, SAN, Active Directory, monitoring products and backup applications
Strong knowledge of ITIL or other framework
Knowledge in project management
Knowledge in archiving and email policy management

Tech Analyst Resume Examples & Samples

Provide first level support for troubles/repairs and escalate to second level support when necessary
Ensure all MAC requests are completed accurately, in a timely fashion and meet company guidelines. Review any discrepancies with management
Work with users to coordinate moves and help users with procedures and paperwork
Maintain parts/supplies inventory
Manage small projects; obtain vendor quotes for materials and services for inclusion in CERs

Infrastructure Tech Analyst Resume Examples & Samples

Independently perform the Installation, Upgrade, Configuration and Administration of Backup systems such as Symantec Netbackup & Avamar using CATE- Engineering Guidelines
Independently Troubleshoot problems of Low & Medium Complexity in the existing environment
Participation in on-call rotation for 24X7 production support
Interact with Operations, SA’s & DBA’s to debug issues and provide RCA
Follow CATE solution guides and provide feedback as necessary
Monitoring and maintenance of all backup infrastructure [servers, tape libraries, disk arrays]
Participate in RCSA, Internal audit and controls process to streamline and mitigate the risks
Participate with for system tuning and load balancing to maintain systems at optimum performance

Infrastructure Senior Tech Analyst Resume Examples & Samples

Proven expertise in managing concurrent activities with short-term deadlines
Fluency in business management, marketing and IT industry
Strong attention to detail and ability to deliver
Experience with communications development and editing
Experience in a marketing and communications based role
Knowledge of Microsoft Office, most specifically PowerPoint
Experience with graphic design a plus
3-7+ years’ experience

Infrastructure Senior Tech Analyst Resume Examples & Samples

VERITAS Cluster (VCS) experience including RedHat 5.6 and above
Experience with HP hardware ILO interface
Ability to troubleshoot Veritas Netbackup problems
Effective use of shell script to automate regular Unix admin tasks
Knowledgeable on all aspect of Information Security
Troubleshooting - Non-Technical Soft Skills Required
Excellent Written and Oral Communication Skills
Well organized, and skilled at multi-tasking

Infrastructure Senior Tech Analyst Resume Examples & Samples

Strong technical understanding of Infrastructure platforms and products particularly conferencing related products
Manage client relationships and individual engagements with a strong focus on excellence
Proficient in PowerPoint and Excel
Experience in analysing, reconciling, communicating, financial planning and budget processes is an advantage

Infrastructure Senior Tech Analyst Resume Examples & Samples

Providing third-level AIX support for system administrator organizations managing thousands of LPARs
Performing operating-system upgrades on Virtual I/O Servers and HMCs
Troubleshooting system performance, networking, and storage issues in a virtualized AIX environment
Managing day-to-day operations and EMEA regional staff concerns
Working with SMEs to provide next-generation AIX/pSeries server solutions for Citi
Capacity management of resources covering all Platform owned Systems and Frames

Infrastructure Senior Tech Analyst Resume Examples & Samples

Installation ,Upgrade and Administration of Backup systems such as Symantec Netbackup
Troubleshooting problems in the existing environment
Development and maintenance of technical documents
Interact with Operations, SA’s & DBA’s to debug issues and provide RCA as required
Understand and work as per Datacenter functionality to better project execution
Provide Technical Support to Operations team with L1 / L2 activities
Coordination with vendors on products, issues with software & hardware
Capacity planning and performance analysis of backup infrastructure at the basic level
Developing and implementing projects for upgrading existing infrastructure or deploying new systems to increase performance or capacity
Respond to and resolve escalated customer issues
Project management with efficient Technical and Interaction skills
Participate in MCA, Internal audit and controls process to streamline and mitigate the risks
Plan and maintain Disaster Recovery plan
Consultant to provide Backup solutions to our clients
Responsible for system tuning and load balancing to maintain systems at optimum performance
Participated with support organizations on processes to ensure quality of service
Bachelor degree in Computer Science or equivalent work experience
5-7+ years experience in installation and administration of Netbackup in a very large environment consisting 5000+ backup clients
Good working knowledge of UNIX systems; netbackup application & experience in writing complex shell scripts
Knowledge of EMC Avamar or a similar data de-duplication technology preferred is a plus
Ability to provide technical leadership to large scale Backup technologies related project

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provide Tier I Technical Mainframe change review for Citi’s global Mainframe technology infrastructure
Create ad-hoc change reporting in reference to change task and group approvals to CCO Management
Daily review change task and group approval metrics and liaise with CCO Mainframe Management when spikes in change requests occur so that proper staffing can be arranged
Document and update change rejections within the ServiceNow tool and provide concise evidence of all change task and group approvals
Maintain the documented process and procedures, while constantly looking for new ways to drive continual improvements and add value to Citi
Provide both quality assurance and governance with Mainframe change task review
Coordinate with CCO Mainframe management to ensure the weekend change schedule is created and ensure staffing is arranged to cover the associated weekend changes
Balance a large number of parallel demands for change task acceptance, change record approvals and email concerns on a daily, weekly and monthly basis
Perform Configuration Item (CI) clash review on Mainframe change records
Provide ad hoc data collection for the Mainframe platform
Attend various change management calls including Change Advisory Board (CAB), internal GCC Change management technology calls, IPL script review calls and COB/Major Change planning calls
Provide additional site coverage during critical changes and staffing shortages
Notify management team when high risk changes are on the schedule and help to provide adequate contingency plans to include resource planning

Infrastructure Senior Tech Analyst Resume Examples & Samples

Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
Installing/extending/relocating/testing all carrier circuits to the network hardware
Installing/de-installing/relocating all patch cabling for systems and network hardware
Installing/de-installing/relocating all Data Center hardware
Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical, and communications vendors
Assist w/the coordination of network component configurations
Coordinate and Install SAN cabling infrastructure
Managing network ports and assist with all consumable capacities. (cables, labels, tie wraps, rail kits, etc.)
Maintaining the integrity of the data center facilities, systems, and communications environments through general housekeeping practices and best operations practices
Provide hands-on, break/fix level 2 support for the data center systems and communications environments
Coordinating, and approving data center infrastructure change controls
Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes
Performing required compliance activities
Producing network consumables updates and contributing to weekly management reports
Coordinate activities in support of all projects and technical requests within the Americas Data Centers
Manage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
Provide clear and detailed turnover to next shift workers for continuity

Infrastructure Senior Tech Analyst Resume Examples & Samples

Software Asset Management
Skills in Word, Excel and Power Point
Understanding of HP Asset Center
Oracle Procurement systems

Infrastructure Tech Analyst Resume Examples & Samples

Processing new business projects with high technical level
Services contracted deployment assurance
Outsourced services improvement
Meet regularly with Business, business and technology leaders to define and implement strategies in line with global, regional and local needs
Coordinate with the vendors, necessary IT actions so that they can quote accurately
Vendor periodically evaluations to meet Citigroup and external authorities requirements
Identify opportunities for and oversee execution of service improvements dependent on infrastructure solutions
Technology Management (specifically technology infrastructure operational management and control)
Direct people management (At least one year experience)
IP Telephony CISCO Products
Wide knowledge of Voice Recording over IP Technologies
Microsoft Products/OS, desktops
Networking Skills (Ability to make social connections in a working environment)
Basic Financial management including expense control and product recoveries
Working in a process-driven environment (At least one year experience)
Problem and incident management
Working in a heavily controls-focused environment (At least one year experience)
Able to interface on both technical and business aspects with various levels within the organization Excellent communication, leadership skills
Presentation skills able to develop and communicate strategy concisely and clearly
Highly-motivated, strong performer
Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment
Strong problem-solving skills and analytical approach
React to a dynamic environment
Strong self-management and be ready to use own initiative
B.S./B.A. degree level needed
English 70%

Infrastructure Senior Tech Analyst Resume Examples & Samples

Continuous improvement of Executive Support processes
Education Level preferred: 4 Year College Degree
Superior customer service and analytical abilities
Strong technical aptitude and a desire to learn and work in a fast paced, dynamic environment
Demonstrable knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 7 and 8, OSX, iOS, Android, Blackberry, WiFi, MiFi, Bluetooth, Broadband, network routing, access, remote access, personal productivity software, terminal emulators, and video conferencing technology
Background as a systems engineer is desirable

Infrastructure Tech Analyst Resume Examples & Samples

Responsible for a variety of hardware from HP, IBM and Sun/Oracle, running RedHat, AIX, Solaris and Linux respectively
Trouble-shooting and problem solving
Reduction of faults, Root Cause Analysis
Customer liaison and meetings
Monitoring of the server environment and its capacity planning
Disaster Recovery testing and documentation
Procedural checks
Building and configuring new servers
Production Handover
Core hours of cover are Mon-Sat 7am-6pm on a ROTA basis with 24/7 on-call escalation
Opportunity for gaining experience in an international corporation and technical knowledge from the Unix area and variety of new technologies

Infrastructure Senior Tech Analyst Resume Examples & Samples

Weblogic Application servers
Iplanet/IHS Webservers
Business Objects

Infrastructure Senior Tech Analyst Resume Examples & Samples

Manage customer requests for software delivery and interact with senior management to define approach and expectations, and scheduling end to end release with customer
Sign off the release for testing, sign off the release for production implementation. Communicate change and documentation to users, CSCs and in country support, communicate known errors to PCSCs and in country support groups
Perform capacity planning and ensure the HPCA infrastructure and network capable of handling releases. Provide technical support and guidance throughout the release process
Contribute to the design of release policies, release processes and Process Control Manuals
Own the problem management process for the supported products to ensure we are stable and secure while exceeding our operational up time objectives
Provide deployment, project and program updates to the SMS Vertical Release lead
Contribute to the overall success of the Software Management Services team through collaboration and partnership with peers in the Implementation teams globally and Senior Management Team
Manage issues and risks proactively, work to identify mitigation strategies, and manage those to completion
Provide metrics on release progress to customer and management
Provide early life support; monitor incidents/problems and provide initial support in response to incidents
Provide Monthly Metrics on work completed, projects ongoing and planned schedules of work
Contribute to the ICG Trading Floor Desktop Monthly Report a summary page of Project related activities
Provide weekly highlights of achievements for Senior Management
Application Package testing: Fully test all new packages to be released into our environment
Change Control: Log/Approve/evaluate all changes
Script support for rollout’s and reporting
Evaluate and implement new builds and convergence upgrades
Knowledge of Project Management lifecycle within Citi, and any external Project Management experience would be very beneficial
The individual needs to have an Excellent understanding of the dynamics of a busy and demanding support environment. Previous Trading Floor Support experience is essential
The candidate must be able to deal with all levels of individuals in a fair and professional manner, coupled with the confidence to adhere to agreed procedures to avoid unwarranted risks. This role will suit someone who has an extensive support, project delivery and Citi infrastructure background

Infrastructure Senior Tech Analyst Resume Examples & Samples

Technical Wintel Server skills
Understanding of the Citrix XenApp
Good trouble shooting and problem solving skills

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provides technical oversight across systems and applications; leverages skills across multiple technology infrastructure areas
Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
Responsible for delivery of end results
Demonstrated experience working with vendors and clients
Good oral and written communication skills to enable effective communication between peers, seniors, and technical contacts
Applies comprehensive understanding of how multiple areas collectively integrate within technology infrastructure to contribute towards achieving business objectives
Solves / works complex problems / projects through in-depth evaluation of business processes, system processes and industry standards; performs root cause analyses
Knowledge and understanding of the software development project lifecycle
Ability to function well in a team environment and with limited supervision
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
Knowledge of Recovery is preferred

Infrastructure Tech Analyst Resume Examples & Samples

Support the Product Manager in delivering the product services to the clients
Reviewing gaps in product provision or overlaps that offer retirement opportunity
Work with partners in the data collection and analysis for the product definition
Be fully engaged in the request management processes, mechanism and presentation (Product Catalog)
Involved in the product benchmarking (cost, quality, capability, etc.)
Assist in new product launch strategy, pilot take up and feedback
Participate and contribute to the Contact Center roadmaps/programs and partner with CATE and Integration and operational team on the product upgrades or rollouts
Understanding of IT economics fundamentals
Financial/Technology/Business Financial knowledge
Demonstrate success in managing deliverables within aggressive timeframes; ability to cope under strict time restraints

Infrastructure Tech Analyst Resume Examples & Samples

MS Outlook
MS Office Professional (all flavors)
A proven track record of working in a highly demanding support area
Proven track record of excellent customer care skills
XP/ Vista and Win 7 Workstation
Technical exposure to Blackberrys
Knowledge of printers
Blackberry-PDA

Infrastructure Senior Tech Analyst Resume Examples & Samples

30% - Strategic execution, leadership and partnership on driving the 5 year roadmap for CTI's asset management program
20% - Weekly and monthly reporting. Research and resolve discrepancies
15% - Design and maintain documentation on business processes which guide completion of reporting and information collection
15% - Drive development efforts to further the enhancement of applications and reporting system
15% - Work under the guidance of upper level management in reporting department metrics and reporting (global, regional and department level reports)
5% - Provide customers assistance with asset inquiries ranging from chargeback questions to FA system inquiries as it relates to the value of managed assets
Bachelors degree or equivalent work experience in desired fields (asset management, customer service, reporting)
Extensive years of experience in large corporations, working with clients, peers and vendors
Extensive years of experience in Microsoft Access and Excel
Experience with Microsoft Excel macro's

Infrastructure Senior Tech Analyst Resume Examples & Samples

Extensive years of experience in providing mobility support
Experience in implementing and BlackBerry, Good Technologies, AirWatch, and Good MSM is required
Strong experience with global implementations and produce results within a given time frame
Extensive years of leadership/support in a mobility enterprise environment is absolutely required
Executive communications and crisis management experience highly preferred
Medium grade level working knowledge of enterprise TCP/IP communications
Expert level working knowledge of enterprise standard VMWare solutions
Any of following Industry Certifications are highly preferred: BlackBerry, Good Technologies, Good MSM, AirWatch, A+, Exchange 2010, MCSE

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provide technical support to databases and related product to ensure an effective and optimal environment
Provide 24x7 production support on multi platform environments
Provide software management or subject matter expert(SME) functions to the unit in meeting the business objectives
Maintains DB2 databases
Plans, installs, upgrades, migrations, tuning, monitoring etc
Research and resolve database problems
Assist in the resolution of application-related problems
Ensuring database integrity, security, stability, and system availability
Database product system administration
Analyze and work with applications teams on software releases, patches and database refreshes to multiple environments
Develop and maintain process control procedures to be followed by the Database Operations unit
Perform performance monitoring and tuning
Meeting the software compliance, audit requirement
Ensure compliance to Citigroup Information Technology Management Policies and Standards

Infrastructure Tech Analyst Resume Examples & Samples

Payment Card Industry Messaging Language - ISO 8583
In-depth knowledge of TCIP/IP trace and topology
Expanded knowledge to include cross platform interfaces from mainframe to midrange to support - Association Servers, Merchant NAC and One Empower Loyalty Host
Mainframe system log diagnostic for payment interfaces
Detail Cards Payment Network Infrastructure design - DMZ, Firewall and TLS Secure File Transfer

Infrastructure Tech Analyst Resume Examples & Samples

Provide Tier I Technical Change Support for Citi’s global technology infrastructure
Execute or implement simple, automated and scripted changes or infrastructure service requests
Recognize severe events within the change space as they occur and engage Command Center Management immediately upon awareness of severe technology degradation
Document and update incident technical details on all issues that occur as a result of a change into the ServiceNow ticketing system
Escalate issues to Tier II support if unable to resolve through initial triage and change validation practices that are within the Command Center Change Management scope of operations
Communicate with Command Center Management to provide frequent status updates regarding change related technical issues and provide accurate status updates on the change remediation efforts
Recognize and escalate severe events identified through the use of monitoring tools
Attend various change management calls including Change Advisory Board (CAB), internal GCC Change management technology calls, script review calls and COB/Major Change planning calls

Infrastructure Tech Analyst Resume Examples & Samples

Recognize severe events within the change space as they occur and engage command center Management immediately upon awareness of severe technology degradation
Escalate issues to Tier II support if unable to resolve through initial triage and change validation practices that are within the command center change management scope of operations
Communicate with command center management to provide frequent status updates regarding change related technical issues and provide accurate status updates on the change remediation effort

Infrastructure Senior Tech Analyst Resume Examples & Samples

Maintains and audits system security configuration and logs
Develops and maintains capacity plans for all systems
Documents and tests system recovery plans
Responds rapidly to system maintenance needs, including on evenings and weekends
8+ years of proven experience with Linux & AIX
Evaluate and maintain server, storage, and other IT standards for the enterprise, and all supporting products and services
Analyze server and storage characteristics (e.g., CPU behavior, latency, transmission speeds, packet loss and throughput), triage and troubleshoot problems
Excellent communication & documentation skills, both in technical and non-technical arenas
Ability and willingness for on-call and after hours work

Infrastructure Tech Analyst Resume Examples & Samples

Demonstrated experience with various technologies such as WebSphere, WebSphere Portal, Java, Sun One Web Server/iPlanet
Familiarity with .NET / IIS, SharePoint and database products such as Sybase, Oracle, SQL Server and ANSI SQL
Demonstrated experience supporting Web and Middleware Infrastructure products in a business critical environmen

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provide technical tier-3 Production Support Management for large complex infrastructure
Proactively monitor overall production support, resolving risks and issues and initiating corrective action plans as appropriate
Ensure processes are clearly documented
Provide regular communication to management and stakeholders of production support status for your infrastructure, including risks, issues and mitigations
Work across multiple time zones and infrastructure areas support teams to ensure high level of support service
Analyze complex problems/situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
To provide Engineering solutions and participation in projects implementation in low-latency Linux area
Operate system components tuning for low-latency
Implementation of Enterprise infrastructure tools in low-latency area
Installation and configuration of system/application software
Monitor server environment and its capacity planning
Trouble-shooting and problem solving of complex issues
Reduction of faults, root cause analysis
External data center services vendor management
Daily on-call duties

Infrastructure Tech Analyst / Citi Resume Examples & Samples

Strong problem isolation and resolutions skills
Advanced knowledge of MS Excel
Experience of MSI Application Packaging
Experience of VMware ThinApp and VMware Workstation
Problem-solving skills for debugging OS and application related issues
Technical experience with Windows Operating systems, networking, databases, Web applications, and user support
Experience with Windows 2003 server (x86 and x64) and Windows Server 2008 R2
Experience with Citrix XenApp 4.5 and 6.5
Project Management experience a plus
Fluent in Spanish and English

Infrastructure Senior Tech Analyst Resume Examples & Samples

20% - Weekly & monthly reporting. Research & resolve discrepancies
5+ years of experience in large corporations, working with clients, peers & vendors
7 years experience in Microsoft Access and Excel
10 Years Experience using MS Office, Advanced Excel Skills (Macro's) Required
6 Years Experience Using HP Asset Manager
6 Years Experience in Asset Management
6 Years Experience in Client Communications
Project management experience ++
SQL experience ++
Experience Developing and Writing Policy and Process
VBA Skills+

Business Tech Analyst Resume Examples & Samples

Conduct reviews at key project stages to ensure ongoing viability of requirements
Develop technical requirements and facilitate approvals and manage initiatives within the allocated budget
Build and maintain effective relationships with customers, colleagues, and other key stakeholders, anticipate and respond to evolving customer needs through controlling and delivering project communications
Validate requirements with the customer and the project team and provide input to ensure that proposed solutions meet customer expectations
Monitor and control progress at a project level and provide regular reports on status
Identify, monitor and manage project risks, issues and dependencies
Display knowledge of business analysis processes, demonstrate ability to document and communicate requirements effectively and provide input for the improvement of business analysis processes and performance
Communicate clearly with stakeholders including Release manager and Line Manager on project specific matters
6+ years BA experience in a Middle Office or Operations environment, ideally in a CTB function
Functional experience with vendor technologies or Markets platforms in scope is a plus (Murex, WSS, CFETS, COMSTAR, NIFC, SIGEX)
Exposure to markets (Local Market Rates/FX and Commodities) and associated best practices
Experience in Market Systems (Risk engines, Forex and Margin trading systems)
Experience in technology stakeholder management skills over the lifecycle of a project
Integration (MQ adaptors, API) and experience working in Project Delivery in a banking environment through to Service Transition
Excellent documentation skills (BRD, Technical Requirements, Functional Requirements, Test approach documents and SIT/UAT Packs)
Ability and proven experience in system design and implementation
Ability to understand and analyse complex issues and propose appropriate solutions
Excellent written and verbal communication skills and demonstrated ability to interact with Business as well as Technology Stakeholders in the organisation
Experience working in projects
Proven ability to deliver in a flexible manner and against tight timelines
Managing expectations from key stakeholders and ability to introduce new ideas or reuse ideas from previous experience to meet the needs of this role
Tertiary qualification in Information Technology or relevant work experience consistent with ANZ policy

Infrastructure Tech Analyst Resume Examples & Samples

Provide Tier I technical support for Citi’s global technology infrastructure
Resolve simple, automated and scripted incidents that may include
1-2 years’ experience - scheduling tool preferably Tivoli Workload Scheduler/OPC/CA Workload Automation (Autosys)
1-2 years’ experience - Knowledge of Websphere MQ
1-2 years’ experience - Knowledge of Netbackup/Windows/Unix platforms
Expertise at documentation skills
Be able to train staff on different platforms
Handle SEV1/2 issues without supervision
Highly skilled in prioritizing and escalation to correct support teams
Knowledge of Batch Recovery
Adhere and enforce CTI compliance and regulations
No formal qualifications necessary but a thorough understanding and exposure of the Distributed L1 support and excellent attitude toward customer service must be clearly demonstrated
Relevant practical experience in Distributed L1 support platforms should be clearly demonstrated

Infrastructure Senior Tech Analyst Resume Examples & Samples

Superior pc skills
Provides break/fix services for all servers, computers, printers and other associated peripheral devices. Is responsible for configuring computers and other peripheral devices implemented at conferences and events
Assists in Network and Departmental Technology projects, from research through implementation
Performs server security and patch updates as necessary
Install and configuration applications on computers as required
Provides setup and configuration of computing peripherals such as printers, tablets, monitors, scanners, mice, special keyboards and other equipment as necessary
Performs hands-on fixes at the desktop level including installing and upgrading software, implementing file backups and configuration of systems and applications
Performs basic networking maintenance functions such as user creation and assignment of rights and permissions. Should be familiar with DHCP, DNS, IP, network traffic routing, WAN, LAN and internet connectivity
Knowledge of remote access and VPNs
Works closely with both technical and non-technical staff and is required to communicate effectively with both
Performs research on technical computer topics as request by manager

Infrastructure Senior Tech Analyst Resume Examples & Samples

Configure and administer IBM z/OS mainframe MQSeries software
Configuration and administration of MQSeries related 3rd party system software
Help to identify, develop and implement new or improved processes to stream line operations, increase quality and/or availability of Services
Evaluate new messaging software, research ways and means of improving performance, increasing reliability and facilitating monitoring, make recommendations to management and implement as appropriate
Ensure that we are fully compliant with all local, regional, global and regulatory policies, processes and procedures
The candidate should be a skilled mainframe MQSeries systems administrator
Accustomed to supporting a 24*7 high value operation, where there is a rapid rate of technical change, but reliability is mandatory, hence adherence to change control disciplines is a necessity. Experiences preferably to have been obtained in a major financial institution
Must have in depth technical knowledge of the following mainframe MQSeries features; Message Broker, Cluster, QSG, channel and cluster workload exits, Security (TSS and RACF), SSL, and pub/sub features
Knowledge of and hands on experience of the following mainframe products will be valuable, Nastel, SYSVIEW, Tivoli Monitoring, and IBM SupportPac

Infrastructure Tech Analyst Resume Examples & Samples

Demonstrated experience with various version of the Windows Operating System (2003-2012), along with various Toolsets
Demonstrated experience supporting complex Infrastructure products in a business critical environment
Demonstrated experience in managing a regional operation geographically disperse
Ability to work with Development and Production Support teams in high presured situations

Infrastructure Senior Tech Analyst Resume Examples & Samples

Serve as Subject Matter Expert for matters primarily related (but not limited) to compatibility issues/challenges with Microsoft Office
Work with end users to assist them in their efforts to convert their products for the new operating environment, including helping users to understand and step through the identified compatibility issues
Provide Microsoft Office consultancy, development, compatibility, Best Practices, etc for IT professionals and business users internally for Citi and with Microsoft externally
Conceive, plan and develop stand-alone production tools and reporting platforms from scratch using Microsoft Office, SQL Server, and Visual Studio
Conceive, plan, deploy and manage Microsoft Office Telemetry and document business plan for ongoing management of it
5 years technical experience with Microsoft Office and related technologies
A minimum of 3 years of experience in VBA code development and debugging from simple macros to complex Office solutions/customizations
Debugger level experience with .NET and other languages in Microsoft Visual Studio
Administrator/Developer level experience with Microsoft SQL Server
Minimum 5 years of experience serving as a technical SME/”End of Road” point of escalation for issues related to Microsoft Office applications
Demonstrated ability to isolate issues and perform root cause analysis
Strong understanding of the Microsoft Access security model is preferred
Demonstrated understanding of COM automation and the Office Object Models and Methods
Extensive experience supporting and resolving Microsoft Excel workbook, Microsoft Access and VBA issues and remediating solutions developed for prior versions of Office
Prior experience developing, supporting and migrating Microsoft Access Database solutions
Demonstrated Technical writing skills of multilayer complex programs and issue analysis
Experience with Microsoft Office Telemetry and associated technologies is preferred and recommended, but not required
Prior experience with the Microsoft Office 2010 Compatibility Toolkit (OMPM, OEAT, and OCCI tools)
Excellent presentation, written, verbal communications and effective interpersonal skills
Must be a proven self-starter with demonstrated initiative to identify and solve crucial challenges
Ability to work independently and largely unsupervised to set and meet project goals in a multi-tasking environment
Experience with Office document discovery, assessment, and remediation using Converter Technology products is preferred, but not required

Infrastructure Senior Tech Analyst Resume Examples & Samples

Performance analysis
System operating tuning
Provide assistance and guidance to developers in accordance to Citi policies and standards
Business-driven application deployments
Tight control of the environment including conformance with standard controls checks and procedures
COB testing and documentation
SAN storage set-up & testing
Clusters maintenance and configuration
Leading BAU projects
The role may include some overseas travel Opportunity for gaining experience in an international corporation and technical knowledge from the Unix area and variety of new technologies

Infrastructure Senior Tech Analyst Resume Examples & Samples

System administration of Wintel/Unix server by following CTI standard and policy/local regulatory guidelines including hardware/software incident management, VTM patch, monitoring, release management, change management, capacity planning, availability management, user requests, backup job administration, asset management, etc
System administration of voice call recording system and application with relevant change management and incident management
Network support – collaboration with regional counterparts to address any local network related matters, issues and requests
Compliance reporting – Periodic reporting to meet regulatory guidelines
MCA testing: Citi internal testing against critical test items to comply with Citi standards and policies
Documentation: Maintenance of system inventory and operation procedure
Incident and problem management: Address any system related issues and incidents in a timely manner for early escalation and engagement by regional teams
Capacity and availability management: Periodic check against system capacity and resources
5~10 years of working experience in financial industry is preferred
High level of knowledge on Network and IT infrastructure
Team oriented mindset and inter-personal skill

Account Specialist / IT Business Tech Analyst Resume Examples & Samples

Answer system capability questions and identify training opportunities for the users of the system
Escalation of critical/rating issues
Own the research of system errors reported and their resolution to improve the integrity of the system
Query the application DB for information required to resolve customer issues or questions
Meet SLAs consistently in resolving production issues according to the criticality of the issue
Analyze reported system issues and document the solution required to resolve the problem
Provide status reporting for customers and internal management
Participate in internal teams/task forces
Work independently with limited supervision as well as within a team environment
Maintain an established level of productivity using time management techniques
Able to shift between priorities as needed throughout the workday
Strong understanding of Relational Databases (Oracle or SQL Server)
Minimum 2 years’ experience writing and executing complex SQL statements
Advanced knowledge of MS Excel and MS Access
Ability to set, drive and achieve deliverables
Experience with project management tools and methodologies
Experience with Flood Connect, Flood Pro and/or Access Flood is a plus
Knowledge of flood insurance industry is a plus
Ability to tackle new challenges without detailed instructions
Ability to research, analyze, identify, and resolve problems quickly

Infrastructure Senior Tech Analyst Resume Examples & Samples

Develop complex automation solutions to be implemented globally when required
Report software problems to vendors and work with the support team to get the fixes applied to resolve the problem
Participate on Operational Excellence related calls where required
Service all related Automation type requests
Provide vehicle for auto escalation and auto ticketing
Provide reports and metrics for Sr. Management that highlight the value of automation tools
Facilitate Marketplace requests to completion within agreed upon Service agreements
Engage with global customers to ensure consistency
Minimum High school diploma
Technology degree desirable
ITIL foundation certified or higher is desirable Skills

Infrastructure Senior Tech Analyst Resume Examples & Samples

Ability to support multiple task concurrently and foster a team atmosphere
Successful track record of working with customers, channel and strategic partners
Demonstrated proactive leadership in driving new initiatives and in leading cross-functional teams

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provide best in class SME Wintel SA/DBA support to EMEA In Country Customers including On Call support on a rotational shift basis 24 hours a day, 7 days a week
Management of Physical and Virtualized Environments
Constantly monitor architecture of the OS and DB environments (COB, High Availability, Replication, Backup Strategy/Retention) to identify opportunities for improvements,
Effective and efficient support to all projects in scope of EMEA In Country environment
Oversee projects (business and technology initiated, from design as well as managing life-cycle) and compliance tasks
Liaise with internal customer groups to manage BAU service and project delivery
Develop & Maintain good working relationship with clients & managers
Follow strategic technologies, standards and procedures
Manage problems and major issues including cases documentation and knowledge sharing
Expert knowledge of MS Windows Server Administration, Installation, Configuration and Maintenance
Expert knowledge of Microsoft SQL Server database administration (SQL 2008/2008R2/2012/2014)
Must be adaptable to shifting priorities in a dynamic rapidly changing environment
HP ProLiant Server Hardware
VMWare infrastructure knowledge
ITIL knowledge of Service Delivery and Support
Analytical and methodical approach to problem solving
Extensive experience in IT projects as a member of a team building new application platforms
Expert skills in developing and support critical BAU processes in SA/DBA area
A positive and pro-active attitude
MS Office product suite
Knowledge of a Scripting Language e.g. VB, PS
NetBackup knowledge would be an advantage

Infrastructure Senior Tech Analyst Resume Examples & Samples

Review High and medium risk changes to verify that all stakeholders are fully engaged and a risk assessment has been fully communicated (Including external parties), that all action plans for implementation testing and validation are adequately developed, resourced and fit for purpose
Facilitate Change Advisory Board (CAB) meetings and create associated reports where required, ensure representation at those CAB meetings and appropriate process adherence post meeting. Follow up any issues with changes impacting the specific focus of the meeting (region, country, application, project etc.) and escalating when required
Instigate and manage the Post Implementation Review procedure when a change has been identified as the root cause of a Major Incident (Sev 1&2), assist with the review of Problems related to change
Represent Change Management to an assigned set of technical resources to advocate and drive the adoption of the Citi Change standards and processes. Responsible to influence the assigned groups to minimize risk to the production environments by reviewing, communicating and explaining the change performance of those assigned teams
Update policies and create models from lessons learnt, liaising with the Incident and Problem Management Teams and Sector Service Delivery Teams review and recommend process improvements
Monitor, review and assess any process improvements, stability initiatives, remediation of Single Points of Failure that are a result of analysis of details from major change related incidents
Drive productivity by recommending improvements, solutions and quality monitoring methodologies to identify opportunities for targeted improvement within assigned teams
Partner with senior managers to perform evaluations to identify potential gaps and corrective actions during the deployment of new products, project implementation and any process enhancements. To strengthen operational processes through the application of Continual Service Improvement within the change management lifecycle
ITIL Foundation v3 desired
Good clear communication in English (verbal and written) and presentation skills. This role will interact with Senior Business and IT management as well as highly technical engineers
Good negotiation/conflict management skills. This role will co-ordinate and manage conference calls involving multiple technical and business individuals and possibly teams
Good knowledge of the impact to our clients and how best to build solutions to mitigate that impact
Customer focused, Service oriented, Results driven
Ability to create and develop working relationships with customers and colleagues worldwide
Successful track record of working with customers and strategic partners
Ability to work in a high volume, pressurised, financial organisation
Organised and methodical, ability to multi task, with good time keeping skills

IT Business Tech Analyst Resume Examples & Samples

Responsible for ensuring system availability and accuracy during annual compensation cycles
Partners with the client and Compensation Operations team to understand business objectives so these objectives can be supported via compensation technology or acceptable alternatives
Oversees technology deliverables including change requests and defect fixes and ensures changes are implemented on time and with quality
Analyzes business requirements and translates into functional requirements. Ensures all system changes are well documented in Functional Specification Documents (FSDs), Business Requirement Documents (BRDs) and other supplemental documents
Uses verbal communication skills to conduct handoff and problem-solving meetings and verbal/written communication skills using email and instant messaging to communicate with technology and operations team members
Implements innovative technological solutions to support unforeseen client business objectives or issues
Available to work outside of standard hours to accommodate multiple time zones and to minimize end user impact when emergency fixes are required
Writes complex SQL to analyze data and overall system impact when needed
Responsible for developing client relationships and helps client find the best technical solutions to meet their business needs and budget
Responsible for prioritizing requirements based on business benefit/impact and cost
Acts as the liaison between business group representatives and system development personnel during development efforts
Responsible to monitor technology implementation to ensure business requirements are being met
Conducts research related to solving complex problems and understanding trends that help to support IT strategies
Responsible for reviewing QA Scenarios and coordinating internal/ external user acceptance testing
Maintains an acceptable level of technical proficiency in current area of focus in order to understand the inter-dependencies between the business and technical environments
At least 2 years of industry experience within the HR domain/service area
Exposure to wide range of applications involving different system development environments and technology platforms, with specific experience in the development of Web based applications
Experience in understanding business requirements and translating them into system designs
Full development lifecycle experience
Strong Analytical Skills, including
Problem-solving skills to resolve client issues quickly and effectively, collaborating with the development and QA teams as well as the Operations team, in India and NA
Ability to consult with the ops team and clients by understanding client business needs and drivers and suggest solutions. Ability to push back, when appropriate, to client requests and expectations
Ability to translate functional requirements into technical requirements and ability to communicate technical requirements to non-technical colleagues both internally and at the client
Ability to work with other teams such as CDS and myHR to define requirements, solve issues, and ensure integration points are seamless
Demonstrated ability to learn new systems and technology
Strong Oral and written communications including demonstrated ability to accurately document changes to processes/functionality and create new processes as needed. Must be able to participate in client-facing meetings and write clear, concise documentation (e.g. updating FSDs, CR documentation, expanded explanation of client issues, etc.)
Experience writing complex SQL for querying and manipulating database data and creating reports for multiple pay components; Oracle experience a plus
Preferred experience in Manager Self Service and Employee Self Service for complex HR applications
Preferred experience in the compensation and HR domains including knowledge of key corporate compensation concepts/terms/processes
Preferred HRMS platform (PSoft or SAP) experience
Understanding of offline processing with some SAS experience
Unix experience; ability to run Unix jobs and debug error logs
Preferred data modeling experience
Light programming experience, specifically Java , Groovy or SAS
Preferred QA testing experience
Takes responsibility and accountability for ensuring quality delivery of all technical deliverables for a given client’s Compensation system. Takes proactive ownership of work that needs to be done and prioritizes work for the IT support team. If support issues arise, regardless of timing, the ITBA is responsible for involving the right colleagues to come to a resolution
Time flexibility. ITBAs must be available to resolve client emergencies and may need to be available during off hours to attend critical client meetings
Note that if an ITBA is aligned to a particular client, we need to plan and communicate if there are any changes or alignments to different clients or other staffing changes. Clients expect consistent support and deep client knowledge is needed. Expect at least a two to three year commitment on a given client, preferably longer

Infrastructure Senior Tech Analyst Resume Examples & Samples

Interface with the other Line of Business (LOB) while assisting in and/or capturing requirements to be used for writing scripts for their applications
Act as Liaison between the LOB’s, Application Owner, Citi’s Command Centers and the monitoring vendor HP SaaS
Implement the alarms and alerts from various monitoring systems, which in turn notify the respective LOB groups required to investigate said alert
Keep the various Citi lines of business (LOB) application documentation current within the respective SharePoint directory
Create, submit, track and update Service Request with HP SaaS as required
Produce daily, weekly, and monthly MIS reports as needed
All disruptive activities require change control entries
Create, procedures, and processes, maintain various documents such as Operators manuals and PCM handbooks
Lead small projects as needed to implement new and enhanced monitoring
Participate as monitoring SME (Subject Matter Expert) for LOB sponsored projects
Interface with LOB’s business partners to develop application monitoring scripts
Act as Monitoring liaison with Command Center, Incident Management and Problem Management staff
Act as Monitoring liaison with Application Owners, Testing teams, Resolver Groups
Demonstrated understanding of Production Monitoring Systems specifically the HP/Mercury suite
Demonstrated problem solving and analtycical skills
Understanding of the various protocols. (ICA, COM/DCOM, 3270, XML, JAVA, etc.)
Indepth knowledge of Windows OS
Knowledge of VuGen and/or Load Runner scripting tool
Knowledge and use of development languages such as VBScript, SQL, Java, C, and Visual Basic
Working knowledge of Citrix
Application development and or application testing experience required
Familiarity with HP monitoring tools like HP/BPM & HP/BSM is a plus
Knowledge of monitoring tools
A working, but not an in-depth knowledge of networking
Demonstrated teamwork and organizational skills
Must be able to take inititive and ownership of tasks and ablity to work multiple priorities
Must be self motivated, accountable and problem solving skills

Infrastructure Tech Analyst Resume Examples & Samples

Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate
At least 3-5 years of experience in enterprise level IT projects in web technologies (WebSphere, WebSphere portal,
Demonstrated experience with various technologies such as WebSphere, WebSphere Portal, Java, Sun One Web

Infrastructure Tech Analyst Resume Examples & Samples

Provide thought leadership for SAN, NAS and Backup solutions for Latin America countries
Influence the Global organization to service the region’s estate appropriately
Demonstrated experience with various technologies such EMC VNX, VMAX
Familiarity with industry standards and best practices
Demonstrated experience supporting complex Storage and Backup Infrastructure products in a business critical environment

Infrastructure Tech Analyst Resume Examples & Samples

Execute the technical deliverables for projects to high quality standards
Establish effective incident contact procedures
Key participant in the Incident Management process to avoid escalations
Key participant in root cause analysis for Severity 1, Severity 2

Infrastructure Tech Analyst Resume Examples & Samples

Execute the global roadmaps, procedures and best practices in the LATAM Database estate
Execute and Enforce policies and standards within the Region
Develop relationships with key internal/external customers to identify emerging needs
Accountable for root cause analysis for Severity 1, Severity 2, and chronic recurring estate-wide incidents
Maintain internal infrastructure used for monitoring and metric dissemination
Proven problem solving skills
Systems analysis and design, understanding of business, excellent communication skills, ability to break things down into terms understandable to non-technical individuals
Senior technical skills on applicable platform(s)

Infrastructure Tech Analyst Resume Examples & Samples

Build and maintain VMware vSphere architecture products including ESXi, vCenter, and VUM
Advanced troubleshooting of critical end to end components that comprise the Virtualization infrastructure
Monitor status of critical system services reporting performance and server health
On call rotation to facilitate 24x7 break/fix support
Solid understanding of Virtualization concepts
Understands principles of hypervisor operation
Ability to troubleshoot software/hardware configurations and operational problems across VMWARE and Wintel Platforms
Demonstrated experience supporting complex Server Infrastructure products in a business critical environment

Infrastructure Senior Tech Analyst Resume Examples & Samples

Manage the technical deliverables for projects to high quality standards
Establish and maintain effective incident contact procedures
When incident contact procedures do not work, act as primary escalation for problems and incidents
Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents

Senior Implement & Tech Analyst Resume Examples & Samples

Customer facing internet based applications experience
The ability to translate customer needs through information received into an optimal system design
Proactive follow through on issues for resolution
Card systems based knowledge
Implementation policies & procedures
Hands-on experience with data files creation and file transfer protocols
Visa IntelliLink or similar online systems experience
Proficiency in MS Access or comparable database applications
Experience with Visa Commercial Card programs

Infrastructure Senior Tech Analyst Resume Examples & Samples

3 - 4 years experience working in a contact center environment
2 - 3 years of experience with Cisco Intelligent Contact Management product (application, database and configuration)
Strong business, operational, and procedural knowledge of a contact center
Strong knowledge of Microsoft SQL Server engine, Structured Query
Language and IP routing in both LAN a WAN environments
Excellent documentation, leadership and problem-solving skills are a must
Minimum 1 year of ACD administration and/or 2+ years of PBX administration (Avaya/Lucent preferred)

Infrastructure Senior Tech Analyst Resume Examples & Samples

Bachelor’s Degree in a Business, Computer Science or a related discipline (4 years of experience in Information Management or related experience can be substituted in lieu of a degree in addition to the minimum years of required experience.)
3+ years of experience in a data management/quality analytic function
Intermediate experience operating data quality tools and developing IT data quality metrics and visualizations
Intermediate experience presenting and communicating findings to team members, internal clients and stakeholders

Infrastructure Senior Tech Analyst Resume Examples & Samples

Proactive maintenance and planning
Coordination of global tasks between multiple teams
Incident management and troubleshooting
Planned changes implementation
Support for application releases and audit reporting
Support for the continuity of business planning and testing
At least 3 years Experience in Windows 2003/2008/2012 Systems administration
Knowledge of HP server products and associated support tools
Experience with server support products like HP SIM, NetBackup, IBM Tivoli, Tectia SSH
Strong knowledge of File system/Volume Management
Strong Experience to support clustered servers with SAN storage attached
Skills to develop admin solutions using Powershell are highly appreciated
IIS knowledge would be an advantage
Very good written and spoken English
Ability to remain calm and objective in a high time pressure environment
Be ready to use own initiative and multitask
Strong customer communication skills

Infrastructure Senior Tech Analyst / AVP Resume Examples & Samples

Years Total Experience: 5+
Certifications: MCITP, Windows Server 2008/2012, Network+
Ability to interface and work with executive management in a highly dynamic, demanding, and mobile environment
Superior customer service, analytical ability, and detail-oriented
Ability to balance and prioritize multiple concurrent projects effectively
Demonstrable knowledge and understanding of platforms and tools such as Windows Server 2008/2012, SQL Server, MS Exchange Server, NetBackup, VMWare, Active Directory, as well as Powershell scripting experience
Strong knowledge and experience with server and infrastructure management, as well as the ability to document and communicate effectively

Infrastructure Senior Tech Analyst Resume Examples & Samples

Strong understanding of technology and industry trends
Demonstrate project management experience and detailed knowledge of products, risks, processes, and client base
Proficiency in Word, PowerPoint, Excel, Outlook

AVP / Senior Associate, Tech Analyst Resume Examples & Samples

Manages human resource application projects to achieve business goals or objectives and high client satisfaction
Participates in planning for implementation of solutions, including defining requirements, proof of concepts etc
Works directly with client base to understand HR processes and strategies and when to leverage technology and scope work in order to achieve desired business results
Manages the delivery of business results involving complex and interconnected HR processes and/ or technologies and one or more business partners and/or vendors/implementation partners
Manage delivery of enhancement/interface with HR application including mobile and analytics
Prioritizes multiple projects; ensures that projects meet specified time lines and deliver expected requirements and results on time and in alignment with stakeholders
Requires minimal direction in handling challenging or complex situations

100

Senior Tech Analyst Configuration Management Resume Examples & Samples

Bachelor’s degree or 12 years relevant work experience
A minimum of 3 years of overall technical experience
Master’s degree and a minimum of 2 years of overall technical experience
Self-starter, high-energy, with ability to execute on business objectives
Strong teamwork and inter-personal skills
Excellent Written and Verbal communication skills
Strong analytical, data driven decision making and problem solving with attention to details
ITIL V3 Foundation certification

101

Infrastructure Tech Analyst Resume Examples & Samples

Inter-networking (WAN / LAN) support,
Design and implementation of workflow applications and
Qualifications or expertise to support Wintel computers,
Cisco routers and switches,
MS Office and Back Office suite of products and SQL/Oracle database systems
The position also requires strong telecommunications, employee effectiveness,
Business concepts, and project management skills

102

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provide technical guidance to support analyst regarding any new or modified processes in the Command Center, globally
Possess advance knowledge of the processes and procedures used by the Command Center
Ability to support the Global Platform Manager with infrastructure projects to standardize and integrate global processes into the Command Center
Consistently review and document current process and procedures
Interact with technical staff to provide training and technical assistance on the latest operational procedures
Ability to articulate technical information to the Global Platform Manager and identify process failures during major incidents or events
Communicate and work with counterparts across the other regions to ensure consistency is achieved across the Command Center technology platforms
Host weekly operational meetings and/or monthly operational meetings with Global Platform Manager and SMT
Applies in-depth knowledge, contributing to the development of new processes for the platform
Recommends and oversees process improvements. Has knowledge of business and fully understands the impact through in-depth evaluation of complex business processes and infrastructure process standards
Ensures essential procedures are followed and helps to define operating standards and processes. Applies comprehensive understanding of how multiple areas collectively integrate within technology infrastructure to contribute towards achieving business objectives

103

Infrastructure Tech Analyst Resume Examples & Samples

Minimum of 5+ years of Production Support on web middleware and in-depth knowledge of industry-standard web middleware technologies
Strong knowledge on Middleware Solutions (e.g. Java/J2EE,Weblogic, .Net, Web Logic, MQ, Websphere, SUN One Web, IIS, Siteminder, LDAP, security)
Strong knowledge on UNIX , Wintel , Aix operating systems
Strong background on the Unix with scripting (ssh, Shell, perl) with various platforms (AIX, Linux, Solaris)

104

Infrastructure Tech Analyst Resume Examples & Samples

Manage system changes related to MQ infrastructure within standard TI control processes and mechanisms
Where necessary work with and support other TI groups to effect end-to-end service provision problem identification and resolution
Provide technical support during the normal working day. Provide on-call support and respond within the agreed SLA. Satisfy any on-site support requirements as required
Monitor the performance of the mainframe MQSeries and instigate remedial action where necessary, adhering to the normal Change Control and escalation procedures
Produce clear technical documentation and conform to any audit requirements
There is a strong emphasis on good planning and communication. Workload plans should be delivered on time and with detailed accuracy
The candidate should be a mainframe MQSeries systems administrator
Experience of challenging problem solving and provide in depth analysis of new technical features and software

105

CTI Tech Analyst Resume Examples & Samples

Implementing appropriate rule sets to meet defined requirements
Tuning and enhancing SIEM alerts
Manage and ensure the effectiveness of security monitoring devices
Identify and remediate or escalate gaps
Manage and improve information security documentation as required
Work with other operational teams to resolve incidents and report on events
Provide support during investigations when required
Work with Information Security teams to manage and maintain security posture
Assist in the resolution of events by identifying root cause and solutions
Under Graduate/Post Graduate Degree in Computer Science or Engineering or related domain (MCA/MTech/BTech/BCA /BSc CS or BSc IT)
Fair Understanding of Linux, TCP/IP, Network Security, encryption standards etc
Promote a security-first mindset, ensuring decisions are made without compromising core security objectives
Aware of log monitoring
Knowledge in application development
Soft Skills - Excellent communication skills; written and verbal
Good Attitude
Good Investigative, analytical and problem solving skills
Ability to work in a team, with little supervision and using own initiative
5+ years’ experience in one or more of the following
Security Information & Event management (SIEM) tools
Incident Handling and Incident Response
Deep understanding of security threats and vulnerabilities
Deep understanding of Event monitoring and SIEM rule creation
Deep understanding of Endpoint controls and monitoring
Deep Understanding of the following: Firewalls, Intrusion detection and prevention systems, anti�virus and content filtering, URL filtering, authentication solutions, switches, routers, VoIP, DMZ
Knowledge in Linux & scripting Languages(Shell Script, Vb script, Python etc) is a definite plus
General networking knowledge and troubleshooting skills
General knowledge of Windows Server networking and infrastructure
Experience with Splunk Enterprise Security is a plus
Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues

106

Mobility Infrastructure Senior Tech Analyst Resume Examples & Samples

3+ years of experience in providing mobility support. Experience supporting a network with 1000+ nodes is preferred. Strong experience with global implementations and produce results within a given time frame
5+ years with the following
BlackBerry Enterpriser Server (Java), BlackBerry 10, Good Technologies, SQL, and Oracle
5+ years with Exchange 2007, Exchange 2010
Ensure compliance standard procedures among all staff members. Daily Responsibilities in Providing oversight of multiple tiers of Technical Support for Citibank’s global network
BlackBerry Enterprise Server 12 (Admin), GOOD Enterprise Mobility Server (Admin) “Good Work”

107

Infrastructure Senior Tech Analyst Resume Examples & Samples

Facilitating and managing incidents
Scheduling and facilitating Reconvene meetings
Knowledge and experience working with a wide-range of enterprise technologies, including but not limited to
Leadership – Capacity, Capability, and Competency (“Leaders inspire other to take action”)
Exercise influence over a wide range of individuals at all levels of technical & business leadership
Excellent telephone, oral communication skills, strong verbal and written English
Shift Oriented resulting in work across one or more shifts in a 24x7x365 operational team
Drive all incidents globally until resolved using “Command & Control” methodology
Collaborate with local, regional, and global incident management (IcM) teams to share knowledge of people, process, and technology
Continuous process improvement while increasing service quality
Help build close relationships with Service Assurance teams such as Problem Management
5-8 years of interacting with a demanding customer focused service delivery organization
5-8 years of experience with IT process related industry best practice service delivery framework and IT service management standards such as (such as ISO 20000-1:2005)
CISSP certification a major plus
Multi-lingual in English, Spanish, Portuguese a significant plus

108

Senior Tech Analyst Resume Examples & Samples

Assist business analysts with user requirements analysis activities
Assist IS Architects in the solution designing to meet user requirements and ensure execution of project per SDLC methodologies
Assist IS Architects in developing and maintaining technical architecture documentation
Review technical specifications from Tech Lead/Business Analysts for feasibility and architectural “fit”
Assist with the development of test scripts and executing test cases as appropriate and necessary
Divide feature requests into granular tasks and provide task time estimates
Utilize source control policies and procedures to maintain the integrity of development efforts
Author technical documentation and specifications from requirements/functional specifications for interfaces in scope
Write code to implement architecture as agreed upon with IS Architects alongside performing simple to advanced system configuration tasks
Follow Stryker IS procedures, policies, standards, appropriate regulatory requirements, and data privacy guidelines
Participate in technical reviews and meetings as required
Develop deep technical understanding of software platforms in scope and resolve escalated technical issues as needed
Provide necessary support in troubleshooting code related issues
Ensure custom code and interfaces have necessary controls built in to support Stryker IS standards, data privacy, and other regulatory requirements as appropriate
Troubleshoot technical issues and develop timely solutions, providing excellent customer support and service
Assist in the deployment of solutions in scope across all applicable Stryker divisions and sites
Provide ongoing technical support for this system including but not limited to: recommend and assist with upgrades, diagnose and escalate issues to software vendors
Ensure all changes implemented for this solution are properly executed according to all applicable procedures governing software development and support activities at Stryker. This includes but is not limited to: software installations, changes, documentation, testing, code promotions, etc
Utilize programming experience for application development
Minimum of 3 to 7 years of professional programming/application development experience
Minimum of2+ years of working experience in the manufacturing environment especially with hands on experience for MES/Shop floor system – Dassault APRISO MES implementation, configuration and support experience required
Experience in Process Builder Application development on Apriso Flexnet process builder 9.7
Experience with other Apriso tools like GPM, Schema builder, localization manager
Experience with Dassault APRISO 9.7 or 2016 preferred
SQL database and PL/SQL experience is a plus
MS technologies (MSSQL, .NET, IIS) experience
Knowledge of J2EE technologies, VB.Net, Excel VBA, Macro and other programming language is an added advantage
Strong understanding and experience working in a regulated environment strongly preferred
Demonstrated strong analytical skills
Ability to proactively identify edge cases
Excellent interpersonal and communication skills (written and verbal), with ability to present ideas effectively
Demonstrated troubleshooting and analytical skills required to resolve complex issues
Demonstrated ability to plan and execute tasks like patching, applying hot fixes, and integration with other systems

109

Infrastructure Senior Tech Analyst Resume Examples & Samples

Configure and administer MQSeries related 3rd party system software
Ensure that you are fully compliant with all local, regional, global and regulatory policies, processes and procedures
Must have in depth technical knowledge of MQSeries
Knowledge of and hands on experience of the following will be valuable: Message Broker, Cluster, QSG, channel and cluster workload exits, Security (TSS and RACF), SSL, and pub/sub features, Nastel, SYSVIEW, Tivoli Monitoring, and IBM SupportPac

110

Development Tech Analyst Resume Examples & Samples

Apply a basic understanding of the underlying principles of a professional discipline -typically obtained through formal study
Ability to relate actual day-to-day work to business priorities. Focused on learning the key aspects and duties of the job being performed
Tracks, maintains and produces regular and ad hoc reports. Handles detailed, structured problems
Identifies roadblocks to task completion and effectively brings them to leadership for resolution
Generally uses existing procedures to resolve standard problems. Works on assignments where judgment is required a majority of the time

111

Instruct Tech Analyst Senior Resume Examples & Samples

Organizing and scheduling Decision Theater (DT) events
Operating the Decision Theater control room as needed
Coordinating with the Tempe DT for data feeds and decision/analysis software installation and usage
Training event and research participants on how to use the DT
Supporting DT A/V and IT hardware and control software; coordinating with ASU A/V and IT teams and contractors/vendors for complex issue resolution
Managing DT server and database; coordinating activities with ASU server and database support teams
Managing Linux servers, Windows, and Mac applications; maintaining familiarity with administration; performance tuning, monitoring, and maintaining fault-tolerance, licensing, and account management
Reviewing hardware and software products for the future growth of the Decision Theater; evaluating and analyzing technology products
Evaluating, troubleshooting, and providing solutions towards efficiency, error reduction and issue tracking
Facilitating work and problem resolution between the end user and internal ASU support teams or outside vendors for escalated issues
Providing support, leadership or management for new and ongoing projects
Creating, updating and maintaining wiki and other technical documentation for all McCain Institute systems
Maintaining a good understanding of troubleshooting methods and techniques, supported hardware and software, ASU's systems and UTO (University Technology Office) standardized systems and processes
Collaborating, building partnerships, and interdepartmental negotiation and communication — across the UTO support network, the DT network and across ASU
Providing Disaster Recovery Management and Testing
Troubleshooting system and network problems, diagnosing and solving hardware or software faults for DT and the McCain Institute
Providing desktop support for Institute staff
Assisting office manager with equipment inventory and property tagging
Securing the Institute’s systems from intrusion, disruption, and hacking in coordination with ASU UTO
Evidence of CTS (Certified Technology Specialist) and/or CTS-I certifications and or combination of certification and experience;·
Experience providing technical customer service in an educational setting
Experience in Mac, Windows, and Linux platforms
Evidence of effective communication skills, collaborating and negotiating within an IT organization and across university departments
Experience in supporting complex interactive A/V and IT installations for conferencing and presentations
Experience in maintaining fault tolerance
Experience in account management
Experience in managing, maintaining and administering database servers
Experience in analyzing and modeling data
Experience in QA software testing
Experience in training technical and non-technical staff and/or students in the use of technology
Experience in writing technical and non-technical documentation
Experience in supporting research-driven projects in a knowledge enterprise environment

112

Tech Analyst Resume Examples & Samples

Bachelor’s degree/Master’s Degree/Diploma in IT, Computer Science, Information Systems, Math, Engineering or related discipline
2-5 years of experience in the field of business intelligence, IT development, ETL and/or data analysis domains
Broad exposure to MS SQL Server including temporary tables, stored procedures, triggers, indexes, and performance considerations

113

Tech Analyst Resume Examples & Samples

Monitor and Maintain SAP Portal systems
Provide second level operational support for portal environment
Work closely with first level support teams to provide quality customer service
Troubleshoot more complex applications, infrastructure problems or other IT problems that interface closely with the portals
Identify, develop and document operational processes
Continuously innovate and review how to improve upon existing process
(All other duties as assigned)
Bachelor's degree in MIS, Business or related discipline, or equivalent experience
Minimum 7 years’ experience in Information Technology or relevant business experience
5+ years SAP Portal experience including portal content development, UWL configuration, federation, branding, single sign-on, etc. Experience integrating the portal with at least two of CRM, BW, MDM, ESS, etc. is required. Additional integration experience will be a strong plus
Minimum of 5 years general programming experience and 3 years in Java Web Dynpro programming is required

114

Senior Tech Analyst Resume Examples & Samples

Responsible for timely project deliverables of multiple development projects, in accordance with project requirements and per development standards
Assist in the solution designing and ensure execution of project per SDLC methodologies
Identify new technologies, components, and development techniques to increase development efficiency
Author technical documentation and specifications from requirements/functional specifications
Resolve escalated technical issues as needed
Utilize Java technologies including JSP, JMS, XML, Soap, JDBC, WebJects, etc. for application development
Utilize operating system administration skills including Tomcat and Apache support
Create test plans and scenarios for development unit testing
Minimum of 5 to 7 years of professional application development & support experience
Hands on experience in JAVA/J2EEskills : JAVA, J2EE, JSP, JMS, Soap, JDBC, WebJects, Servlets, Struts, JDBC, JavaScript, PL/SQL, Design Patterns in Java, Exposure on one of the application servers, XML, HTML, CSS.Hands on experience on server scripting including WSLT, ANT, PERL, SHELL, Eclipse IDE
SQL Scripting
Sun/Oracle Java certification preferred
Experience in Web Services Development / Integrations
Knowledge on strong OO design and analytical skills, strong relational database experience; exposure to Rational Clearcase, Jasper Reports, JMS, N-Tier application patterns will be a plus
Knowledge/and or experience of any enterprise system – TrackWise will be plus
Knowledge/and or experience of Crystal Report development
Knowledge/and or experience of Regulatory application / support experience
Knowledge/and or experience of Validation of IS systems experience
Knowledge/and or experience of Oracle Database management

115

Infrastructure Senior Tech Analyst Resume Examples & Samples

Assists Product Manager in delivering the product services to the clients
Involved in reviewing gaps in product provision or overlaps that offer retirement opportunity
Work with partners in the data collection for the product definition
Involved in product launch business case development (demand, value, price, cost)
Work with the Product Communications team in the marketing and comms strategy by product, by customer segment (not line of business)
Involved in the product benchmarking (cost, quality, capability ,etc.)
Participate & contribute to the email & collaborations projects and partner with CATE & Integrations team on the product upgrades or rollouts
Seek for continuous improvement in the product service level targets and offerings, including gathering of clients feedbacks

116

IS Tech Analyst Resume Examples & Samples

Establishes Web system specifications by analyzing access, information, and security requirements; designing system infrastructure
Maintain Web system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor
Upgrade Web system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software
Collaborate with development teams to discuss, analyze, or resolve usability issues
Test backup or recovery plans regularly and resolve any problems
Inform web site users of problems, problem resolutions or application changes and updates
Design, configure and maintain a variety of Web and Application Servers and related infrastructure including IIS, Apache, WebSphere, JBoss
Proven experience in Web and Application Server administration, application deployment, Server patching and applying hot fixes
Configure and manage back-ups and recovery practices
Evaluate and recommend third-party tools and technologies
Work with infrastructure team to design effective, highly available, business solutions
Manage migration process of custom development code to QA and Production farms and validate required documentation
Document, and adhere to a governance model that stabilizes and protects the environment
Manage reporting for auditing, usage, and performance statistics/metrics
Experience of setting up and maintaining medium to large scale Web farms
Experience with development and maintenance tools (for example Visual Studio, Team Foundation Server) is an add-on
Knowledge of key platforms including Active Directory and MS SQL Server technology is required

117

Risk Tech-analyst / Developer Resume Examples & Samples

Delivery of software on time and on budget, based on original scope & requirements
Testing: Unit, SIT & UAT planning and management
Robust delivery of code into the production environment
Proactively look to develop, implement and further development best practices across the group. The areas of focus should include, but not be limited to quality improvement, code reviews, code/architecture standards, code reuse, and reduction of support calls, technical documentation and technical design specifications
Proven track record of application development experience
Confidence with Core Java and J2EE with Java
Test Driven Development Skills
Experience in the following technologies would be useful, however not essential: MQ/JMS, Web Services, Maven, Unix shell scripting

118

Infrastructure Senior Tech Analyst Resume Examples & Samples

To be responsible for self-development by attaining knowledge on cloud computing and ITIL processes (important from a future perspective)
To mentor and provide training to junior members of the team and effectively & swiftly onboard them
To foster teamwork & collaboration with team, so as to drive outstanding results
To comply with all people related processes as mandated by CTI
7+ years’ experience supporting Red Hat LINUX
5+ years’ experience scripting Perl experience
3-5 years hands on experience in object oriented programming
3-5 years’ experience with Cloud(OpenShift) and PAAS automation
1-3 years’ experience with Docker, Chef
1-3 years’ experience with CICD technology/automation
Expert knowledge of TCP/IP, Unix Clustering, SAN technologies (EMC, Hitachi) and OS security
Experience of Design, System Tuning & Performance Improvements on distributed systems
Expert infrastructure knowledge with at least 10 years' experience in large mission-critical non-stop environments
Certification in platform technologies
Ability to effectively mentor engineers
Executive communication experience
Must be able to structure, plan and execute strategic initiatives with the right project discipline
Ability to work effectively with virtual and remote teams
· Excellent troubleshooting and problem management skills in a high pressure environment
· Very strong written, spoken and presentation communication skills
· Commitment to quality, attention to detail, and continuous improvement
· Focus on delivery and execution; able to focus on details while seeing big picture
· Experience and ease in interfacing with Senior Management and technical support teams
· Platform automation hands on experience
· Ability to organize and manage many varying priorities. GTD. Superb email management skills. Outlook Wizard
Fluent Spanish skills both written and oral is a huge asset

119

Infrastructure Senior Tech Analyst Resume Examples & Samples

Architect, design and development of new products, enhancements and services for the messaging compliance space based on business and regulatory requirements globally
Work with vendors in formulating contracts revisions, negotiations, SOWs and SLAs to meet Citi strategic objectives, budgets and timelines
Work with country stakeholder’s Legal, Compliance, Risk, Offshoring, Data Privacy teams to define the policies needed to deliver a full compliant and cost effective archive strategy in this space
Ensure that electronic Messaging and Communications products used within our space are under compliance with laws, rules and policies for proper archiving, retention, supervision, and controls based on changing geographic, regulatory, and legal requirements by meeting Citi Security standards and controls
Governance of standards for compliance products and integrations into Citi production systems and operational models and processes
Develop effective risk management plans and ensuring that compliance solutions adhere to Citi Risk Management guidelines and principals
Work with CTI Operations and eDiscovery groups on service improvements to measure the ongoing performance of the service to meet SLAs and KRIs
Partner with Compliance, Legal, Business Owners, Country SMEs (Subject Matter Experts) and Technology SMEs to satisfy all local requirements
Work with Operation partners to maintain and support the life cycle of all software/hardware components by producing solid engineering releases to CTI partner’s integration and implementation teams, and be responsible and accountable for development test results along with script packages and detailed support documentation
Work with vendors and stakeholders to formulate complete business cases and project plans to execute all phases of program including request for information and proposal, proof of concept, budgeting and initial expenditure forms, ordering, deployment, implementation, testing, proper engineering and operation documentation
Supervise and promote Citi engineering products in Asia, providing guidance to CTI and business sectors on matters pertaining the adoption and implementation of new technologies, level 3 escalation, performance management, and periodical reviews with regional teams and stakeholders
Citrix XenDesktop 6.5/7
Citrix Receiver \ VMware View Client

120

Infrastructure Tech Analyst Resume Examples & Samples

Proven commitment to IT Service Management best practices, especially Problem Management and Incident Management (ITIL) Skills
Outstanding communication skills, both written and verbal, and strong interpersonal skills
Good organizational, presentation, negotiation and customer service skills
Displays high level of flexibility and adaptability to manage change effectively

121

Infrastructure Senior Tech Analyst Resume Examples & Samples

Hosting / facilitating reconvene meetings
Assessing high criticality standard incidents (non-major) to determine risk of becoming major
Performing incident record documentation reviews to ensure accuracy
Creating, updating, and improving supporting documentation (e.g., Knowledge Base Articles / Known Errors)
Financial industry experience a plus
2-3 years of experience working with enterprise technologies, including but not limited to
Critical / Dynamic thinker who can adjust quickly to fluid situations
Strong deductive reasoning and problem solving
Ability to maintain a professional demeanor and attitude while being assertive
Excellent verbal and written communication skills - strong verbal and written English required
Support all complementary activities when driving of Major incidents globally until resolved
Assist escalation notification and rapid communications to all senior executives and stakeholders across the company
Ensure all Incidents are accurately documented within ServiceNow
Increase technology, business unit, and organizational knowledge
Maintain close relationships with peer organizations (e.g., Problem Management)
2 + years running incidents / situations / crisis events in a large, complex enterprise environment
2-3 years technical experience – preferably in Incident Management, helpdesk or as a strong contributor role in an application support or infrastructure organization
2-3 years working in a process-driven environment
2-3 years of interacting with a demanding customer focused service delivery organization
Basic knowledge and understanding of ITIL methodology
ITIL v3 Certification(s), preferable
Technical certifications a plus
Multi-lingual English/Spanish. Portuguese a plus but not a requirement

122

Infrastructure Senior Tech Analyst Resume Examples & Samples

Provide consultation to various teams covering a broad technical and spectrum to review regular changes or temporary but significant programs of work with significant business impact, and review the change performance of those teams
Provide consultation for specific activities that require additional oversight, this will include verifying that all stakeholders are fully engaged and a risk assessment has been fully communicated (Including external parties), that all action plans for implementation testing and validation are adequately developed, resourced and fit for purpose and that a Go/No Go meeting has been held to approve the go ahead
Provide consultation to various teams devising and initiating Change Advisory Board (CAB) meetings and associated reports where required, ensuring representation at those CAB meetings and appropriate process adherence post meeting. Following up any issues with changes impacting the specific focus of the meeting (region, country, application, project etc.) and escalating when required
Monitor, review and assess any process improvements, stability initiatives, remediation of Single Points of Failure that are a result of major change related incident
Drive productivity by recommending improvements, solutions and quality monitoring methodologies to identify opportunities for targeted improvement within their specific sector of responsibility
Regularly provide process improvement and enhancement strategies to ensure both Global Change Management as well as the Sectors are aligning with the goals of CTI, ensuring that each area is fully aware of any initiatives to ensure the correct overview and escalation where necessary
ITIL Foundation v3 desired, along with Bachelor's Degree or equivalent work experience
Ability to work in a high volume, pressurized, financial organization
Organized and methodical, ability to multi task, with good time keeping skills

123

Infrastructure Tech Analyst Resume Examples & Samples

MS Office (Excel, Outlook and PowerPoint)
Strong Communicator
Request management experience
Software Asset Management experience
ITIL / Six Sigma experience

124

Senior Tech Analyst Resume Examples & Samples

5 plus years of experience in the field of business intelligence, IT development, ETL and/or data analysis domains
Experience in the healthcare industry either payor or provider focused is a plus
Good communication skills in English; other language is added advantage
Strong interpersonal skills (assertiveness, not afraid to challenge constructively, fast learner, client oriented, respect of commitments, etc.)
Sound problem-solving skills
Creative and action-oriented mindset
Leveraging, coaching, and mentoring additional junior resources as required by the project

125

Infrastructure Senior Tech Analyst Resume Examples & Samples

Unix System Administration (Linux/AIX) – Must be able to understand and communicate both written and verbally to clients, peers, and seniors
Sound problem resolution, judgment, and decision-making skills required
Shows initiative in identifying process improvements, identifying root causes and requirements, working with stakeholders, creating and executing a plan for implementation
“Can-Do” attitude to be helpful, no matter the task (Team Player)
Helpful but not required (Service Now, SharePoint, Visio, MS Project)
Outlook and Power Point skills
Work experience in a business environment
Project planning and MS Project experience
Good understanding of additional Operational Platforms (Windows, Linux, AIX, Solaris, Database or Middleware)
Helpful but not required (ITIL, Lean, or SDLC Lifecycle experience)

126

Infrastructure Senior Tech Analyst Resume Examples & Samples

Handle and manage the demand of the ICG/CTO assigned portfolio, reviewing it periodically and communicating it to the ICG & CTO ISD Head, guaranteeing the latest version of the Book of Work is aligned to the business needs, budget and priorities
In terms of Financial Transparency, is responsible for the forecasting of the initiatives from the assigned portfolio
Interact with Technology leaders to implement strategies based on business needs
Service Monitoring in order to assure CTI is providing best in class services to our ICG/CTO Clients
Elaborate High Level Build of Materials
Engagement and hand off to CTI Support areas prior implementation
Communication skills, both written and spoken
Work in a multicultural environment working with teams with diverse skills
Collaborative (team work)
B.S. /B.A. in Technology, Electronics, Systems, etc. (Desirable)
English Capable of having business conversations
3-5 year experience in Technology/Infrastructure management

127

Senior.tech Analyst Resume Examples & Samples

Participate in requirements review sessions with other IT Intake teams and the business and/or technical teams; Understand the “asks”, the assumptions, the dependencies and the constraints and help translate them into requirements. Define the solution necessary for handoff to CSEP Salesforce Development Resources
Knowledge of order management guidelines and procedures
Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit
Manager: Delegates authority to carry out work of a unit to subordinate supervisors or managers

128

Implement & Tech Analyst Resume Examples & Samples

Proficient in MS Office including Word, Excel, PowerPoint
Translate customer needs information received into an optimal system design
Complex problem solving ability
Visa Online or similar online systems experience
ACH, EFT, Wire Transfer, Bank Operations knowledge
Exposure to accounting settlement practices
Experience with Visa Card programs

129

Infrastructure Senior Tech Analyst Resume Examples & Samples

Experience with Windows OS (Win 7 Win 10) and applications (WMI/WSUS etc) environment
Good Communication skills with both technical and non technical users
Experience with large scale software deployment/lifecycle management and deployment tools

130

Infrastructure Tech Analyst Resume Examples & Samples

Unix/Linux Support for Solaris, AIX and Linux Red Hat
Support and Maintenance Unix / Linux Servers including Virtual Machines
Configuration and management of 3rd party system software like agents or infrastructure products running on Unix/Linux
Installing and Upgrading Patches or Fixes for Unix/Linux
Incident Response and Troubleshooting
Monitoring & Reports
Knowledge in IT solutions specializing in Unix/Linux platform, virtualization and storage
Planning of resources, capabilities and organization of activities
Manage and ensure that the infrastructure components meet standard configurations in Citigroup
Manage system changes related to Unix/Linux infrastructure within standard TI control processes and mechanisms
Help to identify, develop and implement new or improved processes to stream line operations, increase quality and/or availability of services
Provide technical support during the normal working day, provide on-call support and respond within the agreed SLA and satisfy any on-site support requirements as required
Produce clear technical documentation, reports, and conform to any audit requirements
Leading and Operational experience in a multi-business, high volume, environment
Ability to prioritize multiple aspects, identify and communicate risks and associated impacts
Coordinate project activities with various work groups and organizations
English practice in different forums and trainings
Knowledge of Citigroup processes and systems
Maintain levels of service availability
Installing, configure and manage Unix servers (Hardware / Software)
Implementation of activities and work plans based on the timelines
Accustomed to supporting a 24*7 high value operation, where there is a rapid rate of technical change, but reliability is mandatory, hence adherence to change control disciplines is a necessity
Bachelor´s Degree on level on IT, System Engineering, computing or similar or related (Desirable with degree, but experience is more relevant)
Experience: Desirable 1 year minimum as experience
Language: English (Desirable 50%) Level: Intermediate with ability to communicate fluently in English language (Write/Spoke) on call, meetings, emails, reports, etc
Knowledge on Unix/Linux Operating Systems: Solaris, AIX and Red Hat
Knowledge on Virtual Environment and Technologies: LDOMs, VIOS, LPAR, VMWare
Experience in Server Configuration, SAN, File Systems, RAID, and Network Management,etc. is highly appreciated
A good team member, communicate well with other team members and take guidance where necessary
Ability to communicate clearly at all levels while working either individually or as a team player is essential
High level of personal and professional integrity
Results orientation - commitment to follow initiatives through to completion
Ability to analyze complex information and evaluate options
Ability to negotiate and work under pressure

131

Infrastructure Senior Tech Analyst Resume Examples & Samples

3+ years of experience in an IT - related operational support role
Able to communicate effectively in the Spanish and English language (written and Spoken)
Dynamic, enthusiastic, confident and reliable team member and prioritize work to meet deadlines
Comfortable and effective in both face-to-face and virtual team work environments

132

Senior Business Tech Analyst Resume Examples & Samples

Has performed as a product expert on the Self Order Kiosk and/or Point of Sale application, proficient in the product capabilities, system dependencies, and technical configuration
Recent experiences working closely with business functional areas to understand and define system requirements, and make recommendations for business solutions
Recent experiences in evaluating current system capabilities to identify changes that need to be made and
Provide ongoing system support in responsible area. Must be able to solve complex problems through research and analysis
Utilize strong communication skills, both written and verbal, to share application expertise, communicate complex business problems, and facilitate discussion with stakeholders
Identify issues that will delay on-time delivery and assists in resolving them
Work with management to overcome obstacles and complete projects
Identify missing requirements based on experience and business goals
Work with business partners to develop acceptance criteria / test cases
Represent the customers and stakeholders to internal and external technology providers
The candidate will assist the project manager with project planning and estimating and identifying technical resources for a project
Minimum of 8 years IT experience in Software Development of Products (New Web/Kiosk/POS)
Minimum of 3 years of business technical or systems analyst
Minimum of 3 years of Point-of-Sale, Customer-facing Kiosk, or other relevance eCommerce experience
Bachelor’s degree in IT, CS, IS or other similar technology specification is HIGHLY DESIRED!
Proficiency with JIRA, Confluence, MS SharePoint, and MS Office Applications

133

Senior Business Tech Analyst Resume Examples & Samples

The candidate will become a product expert on the MERLIN application (Oracle PLM for Process) and is expected to learn the capabilities of each module within the application and share subject matter expertise with other teams
Will need to work closely with business functional areas to understand, define system requirements and make recommendations for business solutions
Evaluate current system capabilities to identify changes that need to be made and determines the impact to the business
Ensure programming and software requirements fulfill business objectives
Organize and track the progress of systems by applying project management techniques
Communicate to management direction, status, and problems with work assignments through status reports
Recommend release priority
Develop test planning, and perform needed application testing
Coordinate and execute plans to ensure story readiness meets sprint plan
Minimum of 3 years of quality systems or food industry experience
Minimum of 3 years of experience with Product Lifecycle Management tools, Oracle (PLM4M) preferred

134

Privilege Access Management Tech Analyst Resume Examples & Samples

Developing privileged identity management strategies, architectures and implementation plans
Demonstrated knowledge of Information Security and Network Architecture
Minimum BA/BS Degree Computer science
Ability to work independently as well as part of a team
Strong organizational, problem solving and analytical skills

135

Unstructured Tech Analyst Resume Examples & Samples

Leading business requirements gathering and translating those into system requirements
Facilitating business process design as it relates to managing identities and access privileges
Excellent Oral/Written Communication/Presentation skills - ability to communicate complex technical concepts to cross-functional audiences

136

RFT Tech Analyst Resume Examples & Samples

Building good hold on ETL applications technically and functionally knowing in and out of application
Understanding the requirement, performing analysis and converting it into test scenarios and test cases
Leading and performing end-to-end testing of the systems including functional and technical validations
Co-ordinating and communicating directly with technical teams and Finance stakeholders
Manage/ escalate risks and issues to resolution. Implement solutions to prevent repetition of known/new issues/risks and share knowledge of lessons learned
Good hands on experience on SQL writing and data analysis
Develop the automated test solutions in order to continuously improve the existing process of executions and validations
Strong SQL writing and data analytical skills on ETL/Data warehousing solutions
Fair understanding of ETL Tools – Ab>Initio, Informatica, Hadoop
Proven track record of data analytics, validations and issues investigations
Strong reporting and communication skills dealing directly with stakeholders
Strong experience of Unix Shell Scripting
Experience of job schedulers
Ability to work on a number of tasks on a variety of different projects at the same time
Ability to build effective relationships with technical team and stakeholders
Awareness of various testing and analytical methodologies and tools
Able to solve problems with data to understand relevance of it to the wider objective
Practical application of some of the following with deep knowledge in the areas most specific to the position

137

Field System Tech Analyst Resume Examples & Samples

Installs, operates, maintains, repairs, and modifies system components
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change
Maintains effective customer communications and relations. May provide onsite training of customer support personnel
Creates, documents, and supervises technical staff in daily execution of operations and maintenance procedures
Executes and manages system implementations and upgrades
Bachelor's degree in STEM field and a minimum of 14 years of related experience; 4 years of additional experience may be considered in lieu of a degree
Experience working with Public Safety customers
Experience working with Computer Aided Dispatch (CAD) systems
Experience working with IT infrastructure
Experience working with RF communications infrastructure
Experience managing and executing against customer driven Service Level Agreements
Experience supervising technical staff in customer environments
Experience supervising subcontractors in customer environments
20+ Years in an engineering or technical role
Experience designing and implementing large scale WAN/LAN infrastructure
Experience integrating communication between multiple CAD systems (CAD-to-CAD)
Broad knowledge of IP-based communication technologies
Knowledge of basic computer programming skills such as Basic, HTML, XML, etc
Experience with Oracle database systems
Experience with Unix/Linux operating systems
Active DoD SECRET or higher clearance

138

Infrastructure Tech Analyst Resume Examples & Samples

Development of Business Intelligence Dashboards, Scorecards and Reports with Cognos tool skills and knowledge sharing to our users
Statistical analysis of data and ability to provide detailed feedback
Self-starter and provide in depth on site/remote training to GHSAM Users
Solution documentation, bug tracking and basic knowledge of Project Management documentation
SharePoint Training skills and supporting the business users in their day to day involvement in sites and microsites for Sharepoint Administration
SharePoint Users entitlement maintenance and support on updating and uploading of documents, objects, etc
Support on HP Asset Manager Tool, bug tracking and advising on queries and reports. Produce clear technical documentation and conform to any audit requirements
The candidate should be a database experienced reporting and datamart creation
Assemble and format all kinds of content by dragging-and-dropping, filtering, modifying and arranging layout, adding colors and text and personalizing widgets
Change display, add calculations, prompt, drill up and down and sort data with more advanced dashboard capabilities
Schedule, burst and distribute professionally authored dashboards
Strong Knowledge of SharePoint administration
The ideal candidate is an experienced Business Intelligence (BI) Tech analyst with a background in Cognos BI and SQL
HP Asset Manager Experience is desirable and a basic knowledge of Oracle or other relational databases with the ability to query these databases is preferred
The candidate should have designed robust Framework Manager Solutions and reports/dashboards in Report Studio in Cognos
The candidate also is an experienced tech analyst to support SharePoint Site to administer the GHSAM team data documentation, to manage entitlements to support all users on the platform
Bachelor’s degree in Business, Logistics, Statistics, Analytics, Systems / Informatics / Computer Science is desirable or related fields but experience is more important than formal qualifications
English Bilingual Fluency in written, speaking, comprehension and reading in a global area field
Experience in data modeling, analysis, design, testing, development, and implementation
Basic experience with DBS systems like Microsoft Access or Oracle others is desirable
Experience working with Cognos BI, specifically Framework Manager, Report Studio and Workspace
Experience in delivering training or upskilling to other BI developers
Basic Knowledge of Project management documentation
The candidate must be able to effectively collaborate with other team members and users to share knowledge and provide comprehensive training as the subject matter expert in these areas
The candidate must be able to work well as part of a team as well as work independently
Strong quantitative, analytical, English written and verbal communication skills
Experience in understanding business requirements and quickly turning them into results
Sharepoint tool knowledge to manage and administer Users, project documentation, information and communication on; and access to, a team site and subsites

139

Infrastructure Senior Tech Analyst Resume Examples & Samples

Good understanding on typical archive use cases for a large financial institute
Good knowledge of industry standard archive technologies like Optim, Solix, LTFS and WORM Compliant Storage. Hands on experience in implementing and supporting some of these technologies
Good understanding of Big Data based Archive repositories
DBA experience a plus
Working knowledge of UNIX/Linux and Windows
Team player and influencing skills
Bachelor's degree or relevant work experience required

140

Infrastructure Tech Analyst Resume Examples & Samples

Maintain the environments to cover the necessities for the current and future business applications. Deliver the needed environments in time as planned, Includes production , testing and development environments
Take care of procedures to be in line with the requirements accomplishment
When needed work with and support other IT groups for end to end service provisioning, problem identification and problem solving, Additional participation in Unisys infrastructure and technology projects
Monitor the performance of the mainframe UNISYS ( Health Check Monitor) and instigate remedial action where necessary, adhering to the normal Change Control and escalation procedures
Ensure that you are fully compliant with all local, regional, global and regulatory policies, processes and procedures, included MCA Process "Manager Control Assessment"
Participate in educational programs, technical and administrative training in the different scenarios (face-to-face, remote virtual sessions) as well in formal cross skill trainings & leverage on the job learning opportunities
Participate in daily performance huddles
Investigate, diagnose, and resolve incidents escalated by L2 Support team, clients and alerts
Supporting a 24*7 high value operation, where there is a rapid rate of technical change, but reliability is mandatory, hence adherence to change control disciplines is a necessity. Experiences preferably to have been obtained in a major financial institution
Should have technical knowledge of the mainframe type UNISYS
Knowledge of different approaches to disaster recovery is essential
B.S./B.A. degree level on IT, computing or similar is desirable, but experience is more important than formal qualifications
UNISYS Mainframe MCP (OS), proven experience
UNISYS Mainframe infrastructure components knowledge on DMS II
WFL knowledge desirable
At least 5 years experience on UNISYS Mainframe support
Experience in financial industry is highly appreciated
Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work
Ability to communicate clearly at different levels in the organization while working either individually or as a team player is essential

141

Client Tech Analyst Resume Examples & Samples

Participate as technical lead projects
Coordinate software deployment
Creation of process and technical support documentation
Support end user hardware break/fix process
Support end user client software
Manages hardware provisioning
Administrative – Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation

142

Infrastructure Tech Analyst Resume Examples & Samples

Monitor the performance of the mainframe UNISYS (Health Check Monitor) and instigate remedial action where necessary, adhering to the normal Change Control and escalation procedures
Investigate, diagnose, and resolve incidents escalated by L3 Support team, clients and alerts
Should have technical knowledge for large technology information environments
Computer HW & SW experience
Infrastructure components knowledge on Databases
Programin languages knowledge desirable

143

Tech Analyst Resume Examples & Samples

Must be very organized and able to create & follow processes to ensure a consistent client experience
Ability to multi-task and prioritize issues & project tasks
Self-directed and strong communicator with ability to drive incident resolution, set client expectations and provide frequent and timely client feedback
Ability to think beyond the basic issue or request as submitted in order to determine/resolve root cause
Strong documentation skills are required for proper ticket escalation and also critical for knowledge creation.Experience using SnagIt or similar tools for knowledge and support guides is required
6 years proven experience in supporting Windows 7 clients on a network utilizing domain controllers
3 years’ experience working on a multi-person support team using an established ticket tracking system
3 years supporting MS Exchange Server: Permissions, Dynamic DGs, Conference Rooms, Resource Mailboxes, Exports
Understanding IT infrastructure philosophies dealing with Incident/Request, Problem Mgmt, Change Control
2 years’ experience generating SQL Reports for various systems (Service Desk, Phones, etc)
2 years’ experience working with SCCM client support, collections, and administrative reporting
2 years’ experience working with Windows Print Servers & DHCP reservations
10+ years supporting Windows clients connected to a Microsoft domain
Experience interfacing with midrange systems such as IBM AS/400, I-Series systems

144

Infrastructure Tech Analyst Resume Examples & Samples

Leading and tracking integration initiatives (App, Storage, Network, Data, System, Security and Development) ensuring that they are aligned to new technologies
Responsible for ensuring the platform in terms of attention to vulnerabilities reported by the vendor prioritizing the update of the most critical
Responsible for defining the direction of the platform based on the Roadmap of the products used ensuring that the functionality of the new products is used and properly disabling those who have complied with their EOVS
Establish the baseline of the platform, as well as the utilities and products that run on it to establish the correct relationship of components and keep track of changes that occur on them
Act as Product Owner or link to the product owners of the platform, establishing the channel of communication with affected or interested parties
Document all procedures related to the activities of the post and review them every 6 months to ensure their validity
Act as a viewer / supervisor promoting that new systems are not implemented in this platform and promote the migration of the current applications to global platform promoting innovation and re-engineering
Define Roles that have the responsibility to perfect the platform
Responsible for the analysis, projection and capacity planning for this platform, proposing improvements in current performance, as well as capacity growth plans based on expected growth to support the demand for services
Event Management Systems (Monitoring)
Processes and best practices of administration of information technologies
Technical Support TANDEM Platform
Architectures and technological platforms
Management skills and interpersonal relationships
High technical knowledge in HP NON STOP TANDEM
Effective management of staff
Coaching and staff development
Ability to express their views convincingly in a clear, logical and, orally and in writing
Knowledge of IT processes such as events, incidents and problems; Change, release, configuration management, among others
High degree of understanding of best practices for IT service management and IT Infrastructure Library Information Technology (ITIL for its acronym in English)
Experience in different technologies software, hardware and communications voice and data
Experience in evaluating architecture, processes and standards from a strategic perspective
Knowledge of IT applications

145

Infrastructure Senior Tech Analyst Resume Examples & Samples

Expert knowledge of MSSQL database administration
Extensive experience in IT projects as a member of a team building new database environments
Experience of working within a distributed environment, ideally some of which will have been within the banking/financials sector
Expert skills in developing and support critical BAU processes in DBA area
Problem Management skills
Fluent English and Polish

146

Infrastructure Tech Analyst Resume Examples & Samples

Highly motivated , detail oriented, able to multitask projects and able to work well with others as a team
Develope work schedules consistantly, assign daily departmental tasks, determine pager rotation, track attendance and overtime, etc
Excellent leadership capabilities, coaching and troubleshooting skills that can influence behaviors
Very strong analytical skills as well as strong project management skills and people skills. In addition, excellent written and verbal communication skills
Good English communication skills in reading and writing

147

Senior Eng Tech Analyst Resume Examples & Samples

Proactively communicate, coordinate and negotiate with third party entities (municipalities such as cities, townships, counties, MDOT and their contractors and engineering firms) regarding their proposed civic projects and its effect on the company’s gas distribution facilities
Analyze and interpret printed specifications for proposed civic (road reconstruction, sewer, etc) construction by third parties to determine if conflicts exist with company gas distribution facilities
Perform detailed field verifications to determine and document the precise horizontal and/or vertical location of existing Consumers Energy gas distribution facilities
Plan required alterations to company’s gas distribution facilities
Plan, monitor, and facilitate the progress of projects through the entire order fulfillment process and the utilization of the ranking models to meet internal and external customer needs
Apply company design and construction standards to develop detailed non-routine engineering designs and construction specifications for gas main and service alterations and improvements, including complex gas main relocations, replacements or extensions
Serve as the company’s point of contact with customers on Third Party and EIRP projects answering questions and resolving customer’s problems associated with our project
Serve as liaison with the Gas System Planning department regarding sizing of main replacement projects
Be accountable for individual safety and will be required to conduct all work activities in a safe manner consistent with established company safety practices and policies
May prepare detailed energy distribution system construction drawings in CAD environment
Partner with field operations as part of the damage prevention process to help reduce third party damages

148

Infrastructure Senior Tech Analyst Resume Examples & Samples

Drive infrastructure (voice and data networks) initiatives, processing new business projects with high technical level through third party managed services
Business consulting for new applications with outsourced services
Assurance of the deployment of the services contracted
Management of Voice, Data and Network Outsourced services
Meet regularly with Business and Technology leaders to define and implement strategies in line with global, regional and local needs
Coordinate the necessary IT actions with the vendors, so that they can quote accurately
Evaluate vendors periodically in order to meet Citigroup and external authorities’ requirements
Able to interface on both technical and business aspects with various levels within the organization (e.g. Managing Director of Division, Product heads for Division/Region, Junior Engineers, etc.)
Excellent communication, leadership skills
Presentation skills. Able to develop and communicate strategies concisely and clearly
Strong organizational and follow-up skills
Commitment to quality, attention to detail and customer service
Independent
Work in a team of diverse skill sets and cultures
Strong self-management
B.S./B.A. degree level -Computer Engineer or similar is desirable
English and Spanish professional proficiency
ITIL Foundations Certification is desirable
Availability to travel
10+ year experience in the Technology Management area

149

Infrastructure Tech Analyst Resume Examples & Samples

Management of CTI and Application Technology in-country Financials including day to day running of local books
Establish, manage and follow procedures for monthly processes e.g. Accruals, Proof of GL Accounts, Save tracker review, Intercompany charges/expenses as well as the timely payment of invoices
Provide supporting data for monthly expense variance analysis; including review with the CTI Country Heads and Cluster Head
Capitalization of equipment purchased by Local CTI
Managing booking entries for any correction of financial numbers
Accrual for vendor invoices
Purchase Order (PO) management in appropriate system
Provide input and assist with the preparation of the CTI/ICG country budget (included expense and recovery plan) based on Product Cards methodology
Monitoring corporate policies and procedures, update regularly the relevant procedures of the Finance Utility Team. E.g. in relation to the treatment of tax on invoices
Work closely with ESC and Vendor managers
Build relationship with CTI/ICG business customers
Timely tracking and reporting of monthly flash number, monthly variances and ad/hoc requests to Regional Office
Provide regional office and in-country management with detailed reports
Update plan budget regularly with forecast number
Timely reporting to supervisor and escalation of issues
Support Project Managers with project related financial background information
Demonstrable knowledge of financial services
Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, PowerPoint, Visio, and Project
Financial background preferably at a Financial Institution or Service Center
Strong communication & negotiation skills
Fluent English and Hungarian
Presentation, information sharing and communication skills
Focus and determination and attention to details
Financial College or University degree

150

Infrastructure Senior Tech Analyst Resume Examples & Samples

Extensive years of demonstrated work history including
Strong understanding and hands-on experience of technical support of a complex and distributed production server environment is an essential
Provisioning of servers and general support in highly regulated and controlled environment such as financial services, legal or pharmaceutical industries is preferred
Wintel server support in a large / enterprise class organization is preferred
Preferably in financial services a clear understanding of risk and impact of actions along with sound knowledge of configuration and change management processes is required

151

Infrastructure Tech Analyst Resume Examples & Samples

Follow the Global CTI and CATE standards
Accomplish time, costs and scope specifications
Trigger best and immediate actions to solve related issues
Identify improvement opportunities for current infrastructure
Have a consistent change control process
Avoid any risks of having an outage
Ensure all the performance information is always updated and available
Follow up any improvement action until completion
Responsible of the execution of the network engineering design packets sent by the Network Solution Area and based on the global CATE standards, seeking the fulfilment of the different Infrastructure requirements to support the Operative Models of the Mexican environments, such as: Branches, ATMs, Campus, B2B’s-Citiplex (third parties & Internet) and Data Centers (Jardines-QRDC) Central Infrastructure
Support Banamex MX Corporate Network, keeping an appropriate standard scheme for the Business entities correct functioning through network infrastructure, visualizing the correct Infrastructure standardization and update on their time to live (EOL-EOVS)
Responsible of documenting and keeping the Data Base NET INFO up to date with the associated infrastructure and network designs for each Banamex model-entity. (TCP/IP addressing documentation included in this function)
Manage the projects assigned in the NPSM (Network Project Management System) and satisfy the Business and CTI MX due dates
Knowledge of data networks (routers, LAN switches, etc.)
Ethical behavior
Competent in project management (can manage to tight deadlines) and administration
Manage risk
Problem-solving skills and analytical approach
Highly motivated
Proactive, able to use own initiative and take lead to devise creative solutions
Able to react positively in a dynamic environment
Remain calm and objective in a high-pressure environment
B.S./B.A. degree level on Electronics and Communications, IT, computing or similar is desirable
2+ year of experience in IT industry as analyst or similar
Capable of maintaining English conversations at a technical level

152

Infrastructure Senior Tech Analyst Resume Examples & Samples

Expertise in Macintosh hardware and Apple software
Experience in managing Casper
Excellent personal and client handling skills

153

Cdsp Tech Analyst Resume Examples & Samples

Support the U.S. ARL Assessment team, as well as the ARL Cybersecurity Defense Service Provider (CDSP). Provide project management and technical support to ARL CDSP and assessment team client and associated customers, including sites on the NIPRNET, DREN, and other DoD Networks
Provide a Cyber Operations and Services Manual to update, test, implement, and validate the most efficient and effective methods for conducting cyber vulnerability assessments in accordance with DoD and Army policy and guidelines
Perform approximately 25 onsite and 25 offsite DIACAP assessments annually across CONUS and OCONUS sites. Both remote and onsite assessments include validations under the DIACAP and site assistance visits to prepare CDSP customers for triennial Command Cyber Readiness Inspections (CCRI) from the Defense Information Systems Agency (DISA)
Provide feedback to developers for incorporation into the Consolidated Virtual Inspection Process Pilot (CVIPP), a new DoD program to consolidate information assurance checklists and reduce a duplication of efforts and improve inspection efficiency through electronic communication
Identify and execute effective remote inspection procedures to ensure remote DIACAP inspections achieve the same effectiveness as onsite inspections
Implement a quality control process to ensure all ARL ACA scorecards and documentation meet high-quality standards
Recommend and maintain clear and reasonable quality control and quality assurance procedures to ensure delivery of high-quality reports
BS degree in Engineering, Physical Sciences, or Mathematics
Eight (8) years of experience in technical specifications development, process analysis and design, technical problem solving, and analytical/logical thinking
Demonstrated experience and technical proficiency in External Assessments (EA), to include Army Risk Management Framework (RMF) assessments, DISA Command Cyber Readiness Inspection (CCRI), and HPCMP Comprehensive Security Assessment (CSA)
A demonstration of past performance in DIACAP, AR 25-2, DoD Evalutator Scoring Metrics (ESM) and DoD 8500 series is required. Experience in planning, coordinating, executing and providing deliverables associated with a large-scale EA program
Understanding of DoD-level policy, such as DoDI 8500.01 – Cybersecurity and DoD I 8510.01 – Risk Management Framework (RMF) for DoD IT, DoDM 8570.1 – DoD IA Workforce Improvement Program, and CJCSM 6510 and DoD 8500 series
DoD 8570.1-M and DoD 8570.1 certification required
Certified Information Systems Security Professional (CISSP)
Certified Information Security Manager (CISM) preferred

154

Infrastructure Senior Tech Analyst Resume Examples & Samples

Reactive problem Management:- Getting involved immediately after service-impacting incidents and ensuring the root cause analysis is carried out in a structured and methodical way and that all remediation activities identified are completed in a timely manner, overall reducing the risk to the organisations technology systems
Proactive Problem Management:- Focusing on analysis and trends, creating proactive initiatives across the technology environments and teams to drive improvement initiatives which are results-driven for the EMEA and Global business
Chairing Post-Mortem Reviews (PMRs) and manage the life cycle of Problems through root cause analysis, to the completion of associated error resolution tasks of problems resulting from incidents in the production environment
Write Senior Executive problem reports to a high standard
Maintaining a work slate of proactive improvement initiatives that will be visible to senior managers in the region
Escalation to senior managers on key risks and remediation activities that may be at risk of delay
Scrutiny of high priority and/or high risk Incidents, Problems and where applicable Changes
Proactively identify incident trends in application/technology initiate proactive projects to prevent problems from occurring
Interface with other work streams (Incident, Release, Front Office Production Support, and Change) to highlight key problems and initiate error resolution activities
Providing information, and where appropriate, training on process and the service management tool
Show initiative and be able to work on their own
Personal commitment and flexibility
Ability lead and direct virtual meeting with various teams, peers and senior management in a constructive and business-focused way
Demonstrable ability to multi-task and prioritise effectively
Strong communication (verbal and written) and presentation skills
Previous Problem Management experience in IT Operations
Experience working in IT Operations and 2 years within a problem management background
Experience of using the service management tool Service Now
Previous role in Financial Services sector

155

Infrastructure Tech Analyst Resume Examples & Samples

Provide daily operational oversight to ensure the global staff is following the Command Center standard documented procedures
Facilitate daily workflow distribution amongst the available staffing base for specific Command Center function. This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
Provide oversight and completion of daily platform checklist
Participate in daily turnover between Command Centers
Serve as the initial consultation point for operational calls regarding COB, Major Incident conference calls, major releases, etc
Monitor and review video wall, platform applications, and upcoming changes (if applicable) to ensure space is operating efficiently
Assist in escalations and senior/executive management communications during high severity incidents
2+ years of experience in providing operations support. Experience supporting a technology infrastructure is preferred. Command Center/Data Center experience is highly preferred
At least basic troubleshooting knowledge of enterprise technologies such as :Security, Microsoft, Oracle Operating Systems, UNIX
Experience in problem analysis and resolution of hardware/software issues. Ability to work in a fast-paced operations environment
Effective prioritization skills and high energy. High sense of urgency and commitment to exceeding customer expectations
Demonstrated technical competencies and history of increased responsibilities during previous job responsibilities
Possesses intermediate knowledge of the technology infrastructure supported by the Command Center
Industry specific certifications are highly preferred

156

Infrastructure Tech Analyst Resume Examples & Samples

Implement software and hardware updates in the devices that are part of the backup infrastructure, looking to remain at the leading edge in the technology field, in accordance to what CITI establishes
Responsible of ensuring that every technological component (servers, libraries, storage & software) is configured and working correctly, for the appropriate stabilization and execution of the daily generated backups
Occasionally coordinate, manage and look for support with different areas to install and configure the new backup hardware, which will improve the daily operation
Participate in attending infrastructure failures remediation
Collaborate in the implementation of backup policies in the different CITI domains, to keep information stored in the NAS (Network Attached Storage)
Monitor and solve problems in the storage devices based on tickets
Manage and provide NetBackup’s licenses, for updates in the CITI backup servers
Ensure the availability and correct performance of the SAN/NAS storage infrastructure (Storage Area Network, Network Attached Storage), through an adequate equipment management and storage available percentage monitor
Manage and monitor the current SAN/NAS Storage devices (Storage Area Network, Network Attached Storage)
Architecture consolidation and improvement in the SAN/NAS area through the upgrade & update of the existent devices as well as in the planning and implementation of new infrastructure (new storage equipment) for future projects
Planning and implementation of new storage equipment installation in the SAN & NAS areas
Management and monitoring of the storage delivery process, fulfilling the guidelines of the standard system stablished by the corresponding tools (ServiceNow and Aperture), ensuring its correct completion
Configuration of NetBackup with: Aix, Linux, Solaris, Hpux or Windows
Administration of Backup AVAMAR libraries (Data Domain, IBM, StorageTek)
Knowledge of TI processes, like: events, incidents, problems, changes, etc. is desired
Comprehension of the processes and tools of Citigroup Information Technologies, such as: Aperture, ServiceNow, CDBI and CSI, would represent a plus, but is not mandatory
Experience in software, hardware, voice and data different technologies
Experience in architecture evaluation, processes and standards with a strategic perspective
Knowledgeable about current Network and Storage infrastructure technologies
Knowledge in the technology and platforms related to the Storage area
Proactive, able to use own initiative
2 years of experience on Netbackup is a plus
2 years of experience on Avamar is a plus
2 years of experience on backup infrastructure (physical libraries, Data Domain, AVAMAR, etc)
2 years of experience on OS is a plus
~2 years of experience in SAN & NAS equipment management is a plus
Advanced/Intermediate level of english needed (written and spoken)
BMC suite products knowledge for Capacity planning including: BMC True Sight, BMC BCO will be highly appreciated

157

Infrastructure Senior Tech Analyst Resume Examples & Samples

Responsible for delivery of end results timely and accurately
Minimum working experience (of 5 years) with at least three of the following working programs: IBS or FDR system knowledge, Mainframe, SAS, SQL, COBOL or JCL
Demonstrated experience working with vendors and clients (internal and external)
Expert experience working with Microsoft Office tools, specifically EXCEL and ACCESS
Good oral and written communication skills to enable effective communication between peers, seniors, vendors and technical contacts

158

Senior Business Tech Analyst Resume Examples & Samples

Technical engineering and troubleshooting
Defining requirements
Documentation of processes and procedures
Process improvement and supplier management
7-10 years of IT experience with retail hardware and Window’s based operating system’s experience with proficiencies in the following areas
Bachelor’s Degree in IT, IS, Comp Sci, Engineering, or other similar education is HIGHLY DESIRED
Proficiency with Microsoft Office Products (Word, Excel, PowerPoint, Visio, Project)
Proficiency with Windows-based scripting (PowerShell preferred)
Understanding of
Proven experience in delivering solutions against project timelines
Excellent problem solving, written and verbal communications skills
A hands-on proven problem solver with a strong technical background
Highly motivated with a strong desire to learn about technology and McDonald's
Highly adaptive; able to manage multiple priorities
Demonstrative of a high level of initiative and the ability to hold self and others accountable for deliverables and deadlines
Able to manage own workload and work independently
Able and motivated to work within a team environment with people from multiple business units to create the highest degree of standardization and leverage possible

159

Intermed Infrastructure Tech Analyst Resume Examples & Samples

Troubleshoot application and database performance issues and provide performance tuning services
Experience in installation, configuration and administration of web servers, application servers
Hands-on experience of supporting global application environments
UNIX/Linux experience for setting up application environments
Web Servers: Apache Tomcat, Nginx ,Oracle Http server
Debug tools: Dynatrace, Fiddler, TCPTrace, and Firebug
Build and Deployment tools: Jenkins, SVN, CVS, Maven, Github
Server hardware sizing experience
Investment banking experience in global application setup with large number of global client base is preferred

160

Rohq-cti-infrastructure Senior Tech Analyst Resume Examples & Samples

College Degree, equivalent Technical Institute Program, or Industry Recognized Certification such as CCNA, CCNP, etc
Strong Interpersonal Relationship and Communication Skills
Strong Analytical and Mathematical Skills

161

Q-rcl-tech Analyst Resume Examples & Samples

Ability to work in team environment with diverse/multiple stakeholders
Analytical skills & excellent communication Skills
Exposure to Point of Sales Application

162

EDI Tech Analyst Resume Examples & Samples

Partner with IT to update EDI Systems
Analyze current processes and make recommendations for improvements
Map files within various systems
Track and analyze system defects and enhancements
UAT for system updates/enhancements as needed
Collaborates effectively with appropriate stakeholders on more complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects
Consults and acts as a resource to appropriate internal/external stakeholders to assess and deliver proposed more complex technical solutions which meet business requirements which may integrate process, business rules and business data with technology
Consults and collaborates with internal and/or external stakeholders to determine more complex technical specifications from business requirements
Determines and recommends the most appropriate technical response to identified more complex problems, issues and/or defects by assessing impact and prioritization
Determines more complex IT best practices and suggests how to improve current practices
Develops more complex technical solution requirements for assigned area(s) of responsibility
Escalates more complex issues/conflicts to management as needed
May develop more complex test plans and perform testing as needed
Provides a more complex understanding the business usage of information technology (IT) and helping technology add value to the business
Provides more complex technical research and analysis to support business operations needs and presents findings to management or project leader
Serves as a mentor and shares knowledge with junior team members
Using structured requirements process, clearly articulates, documents and validates more complex technical requirements
3 - 5+ Years experience in business systems analysis that directly aligns with the specific responsibilities for this position(Required)
0 - 1+ Years Review and analyze multiple complex data sources and document data elements, data flow, relationships and dependencies.(Required)
0 - 1+ Years Develop and maintain data models and associated metadata to be forward engineered on the respective database platform.(Required)

163

Infrastructure Tech Analyst Resume Examples & Samples

Utilizes good understanding of technology infrastructure procedures and concepts and basic knowledge of other technical areas to provide support to users for application, software, hardware and network issues
Resolves moderately complex problems / projects through analysis and evaluation of business processes, system processes and industry standards. Provides in-depth analysis for more complex issues in the following areas: client operations, release management, change management, problem management, quality and optimization, data center management (computing), compliance and COB, voice and data technology support; recommends and implements solutions. Escalates issues as appropriate to next level support
Participates in testing activities; creates and executes basic test scripts; evaluates results for possible enhancements
Executes project plan tasks
Participates in control activities (risk, self assessment, COB, audit, etc. ); makes recommendations for enhancements. Collects and organizes requirements for hardware acquisition and deployment activities. Responsible for gathering, compiling and synthesizing information with regard to technology processes or systems; creates and prepares reports
Assists in systems planning, scheduling and implementation; initiates appropriate action to stay on schedule
Assists in post implementation support and system enhancements
Designs, creates, analyzes and implements databases, including access methods, device allocations, validation checks, organization and security
Designs data models, logical and physical databases, data dictionaries and schemas
Installs, upgrades and tests moderately complex database software
Develops and implements database recovery plans and procedures. Applies good understanding of how the team and area integrate with others in technology infrastructure in accomplishing objectives
Provides informal guidance to new or lower level analysts
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Exchanges ideas and information in a concise and logical manner
0-2 Years of relevant data analyst experience
Ability to analyze data to draw conclusions
Works well with all levels of leadership
Self-sufficient with good time management
Proficient use of MS Office products
Experience with Cognos
Experience with Service Now a plus

164

Infrastructure Tech Analyst Resume Examples & Samples

Work in 24x7 schedule covering weekends and holidays as per schedule
Lead shift and own responsibility for overseeing team’s communication and escalation of alerts
Meet with staff regularly as part of scheduled 1-2-1s and other meetings
Perform BAU daily monitoring duties on highest level of quality
Distribute tasks and responsibilities between analysts in a timely manner
Organize work in the team to ensure daily tasks and team responsibilities completed timely
Ensure minimum staff coverage required to perform daily operations
Ensure staff is well trained to perform Team duties
Manage conflicts within the team, escalate complex cases
Collaborate with peers and management to deliver exceptional customer service
Be aware of the ongoing issues and report significant incidents to management
Take ownership of crisis and severity-1 situations and inform responsible teams and SDMC management
Ensure all alerts are actioned timely
Ensure proper quality of reports prepared by the team
Capture and report significant and re-occurring issues related to deployments or/and escalations
Prepare and analyze metrics in order to monitor team workload, performance and quality
Develop and review processes that most efficiently meet our clients’ objectives
Ensure procedures and processes are up-to-date
Accomplish other tasks and projects cascaded
Proven experience in managing

165

Enrollment Tech Analyst Resume Examples & Samples

Maintains, and enhances software programs and modules supporting computer and network operations under general supervision
Determines requirements for and develops enhanced operational procedures to improve availability and performance of computing infrastructure
Initiates action toward the identification, documentation, and resolution of problems affecting computing services users
Installs, tests, configures and deploys new software products under general direction
Demonstrates increasing technical competence with one or more specific infrastructure components or services; able to contribute effectively in cross-functional projects requiring detailed knowledge

166

Infrastructure Tech Analyst Resume Examples & Samples

Follow up on tasks by sending reminders to assignees
Evaluating task responses for evidence and asking for more when necessary
Creating BAU reports and sending according to current processes
Creating ad-hoc reports from Service Now. Compiling, evaluating data. Creating power point with story behind the data. All on demand
ITIL Service Management Foundation V3 certification or above
Certifications such as CISA, CISSP, CBAP, PMP, or CRISC a plus
Lean and Sigma Six training/experience a plus
ITIL Service management (or equivalent) work experience
Confident communicator at all levels (from technicians to senior managers)
Change-catalyst, a self-starter, and have a results-driven attitude
Experience interacting with senior management, direct line management, and stakeholder management
Broad technical experience / interest (application/ infrastructure)
A previous role in Financial Services sector desirable – having an interest / capability to learn the sector is essential
Have a working knowledge of ServiceNow or a similar incident/problem tool
Are a team player, Collaborative, Achieving High Performance
Have the ability to interact successfully with global teams in US / Asia / Europe /LATAM/Mexico

167

Infrastructure Senior Tech Analyst Resume Examples & Samples

Facilitate meetings with critical personnel to analyze operating procedures in order to increase efficiencies and standardize material for training curriculum
Design and coordinate site orientation programs globally for all new to site individuals
Develop and standardize global processes pertaining to technical cross training programs implemented within Command Center Operations for all Level 1 and Service Monitoring roles
Articulate technical and site information in a tour format to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions
Manage third party vendors used for training including budget, registration and logistics of technical and soft skill courses, where required
Manage training and automation projects to ensure completion within time, cost, and scope
Develop and present executive level reports on training initiatives for SML1
Possess strong data mining skills and is automation driven
Possesses key project management skills such as organization, leadership, risk management, communication, time management
Ability to work in a fast-paced network operations environment
Ability to coordinate and conduct effective meetings with management
Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence
Strong Microsoft Office knowledge with emphasis on Excel and Power Point
High sense of urgency and commitment to exceeding customer expectations
Knowledge of general curriculum design and implementation methods for streamlined execution of training programs
General education requirement (high school / secondary school or equivalency), associates or 4yr/bachelor’s degree are highly preferred

168

Infrastructure Tech Analyst Resume Examples & Samples

Provide thought leadership for Distributed & Business Aligned solutions for the region
At least 3-5 years of experience in enterprise level IT projects in web technologies (Red Hat Linux, AIX, Solaris, HPUX [desirable]) or Windows 2003, 2008, 2012, etc
Certification in technologies a plus
Experience with issues facing large scale server environments
Demonstrated experience with various technologies such as Red Hat Linux, AIX, Solaris and HPUX

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