Technology Analyst Resume Samples

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A Smitham

Albin

Smitham

15718 Wilderman Mission

Detroit

+1 (555) 574 3599

15718 Wilderman Mission

Detroit

Phone

p +1 (555) 574 3599

Experience Experience

Philadelphia, PA

Technology Analyst

Philadelphia, PA

Collier-Maggio

Philadelphia, PA

Technology Analyst

Assist the Technology Manager in diagnosing and addressing system or technology issues while communicating with C&W and client IT personnel
Working knowledge of the operating systems, database technologies and networking technologies in a large enterprise environment
Working knowledge of the Windows XP operating system, database technologies and networking
Support and occasionally lead projects.This includes creating documentation and possibly providing training for colleagues and coworkers
Supports department in planning and implementing back-ups, disaster recovery, and security actions
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
Naturally innovative, inquisitive, challenging and solution seeking

Houston, TX

Infrastructure Technology Analyst

Houston, TX

Spencer, Quitzon and Senger

Houston, TX

Infrastructure Technology Analyst

Troubleshoot application and database performance issues and provide performance tuning services
Provide Tier II Technical Support for Citibank’s global network with a focus on network infrastructure in the Americas region
Proactively identify problem trends and known bugs and work with Development, others streams to provide the solution
Perform regular Problem Management meetings with Application/Business/Development areas to track progress of error resolution tasks
Work with developers and ethical hack teams to close development and infrastructure findings for external and internal facing applications
Provide TierII Technical Support for Citibank’s global network with a focus on network infrastructure in the Americas region
Work with development teams to define, submit and then track infrastructure procurement requests

present

Boston, MA

Infrastructure Senior Technology Analyst

Boston, MA

Williamson Group

present

Boston, MA

Infrastructure Senior Technology Analyst

present

Interface and work closely with Project Managers on project implementations. Co-ordinate project plans and activities with user and technology management
Perform EM health check and performance baseline of Infrastructure environment. Optimize EM infrastructure for best performance (all implemented applications)
Perform database performance analysis and optimization, define bottlenecks and manage testing and production implementation
Make recommendations for process improvements
Create and execute scripts
Perform system performance monitoring and tuning; participate in capacity planning and systems configuration
Develop partnerships with customers, manage expectations and escalations

Education Education

Bachelor’s Degree in Computer Science

Southern Illinois University Carbondale

Bachelor’s Degree in Computer Science

Skills Skills

Ability to articulate the supply market and take that knowledge to develop a strategy/executable plan
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Good problem solving and troubleshooting skills with the ability to exercise mature judgment
Should have good knowledge on scheduling
Good knowledge on export/import
Excellent communication (verbal and written) and interpersonal skills with the ability to communicate well at all levels
Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams
Possess excellent customer service skills, be detail oriented and organized
Provide knowledgeable support on multiple complex projects and initiatives within scope, budget and timeline
Strong planning & organizational skills; ability to manage multiple and competing priorities to completion

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Cib-technology Analyst Resume Examples & Samples

Perform production support activities which involve assignment of issues/issue analysis and resolution within the specified SLAs
Bachelor's degree in a computer related field and/or financial/accounting related field
Excellent communication skills, particularly verbal skills
Windows/Linux background
Experience in Investment Bank Services industry preferred
Previous experience in using any Change Management, Incident management tools
Disciplined and autonomous, self driven individual with good understanding on Brazilian financial markets

GF Technology Analyst Resume Examples & Samples

Experience in working in an International Team environment
Industry familiarity in Banking, Risk Management or Compliance
Must be proficient in T-SQL and PL/SQL coding
Previous experience in one or more of the following technologies is critical: QlikTech QlikView, Business Objects Webi, Universe designer, or Cognos, Xanalys Link Explorer or i2 Analyst Notebook, Microsoft SharePoint management and development, ESRI ArcGIS suite of products especially ArcMap, Network Analyst and Spatial Analys, Various scripting and development languages like Java, VB.net, HTML5, C#, Python, Java Scripting or Flex
Proven work history of three years with the listed technical skills
Certifications in the listed skills desired
Additional certifications or experience in Project Management
Written and Verbal skills in English; additional secondary languages strongly desired

Equities Derivatives Risk Technology Analyst Resume Examples & Samples

Implement functionality changes and bug for Equity Derivatives Risk Management applications which are JAVA based
Writing extensive unit tests to ensure proper functionality of the system during development stage
Analysis of problems and issues in the application to identify areas for improvement
Provide third line support for risk applications to global user community (primary base will be EMEA and APAC users)
The successful candidate is expected to work under minimal supervision to design and implement the required functionality/bug fixes/enhancements within allotted timescales

Technology Analyst Resume Examples & Samples

Building and maintaining detailed models from scratch
Supporting in financial statement analysis, cash flows, balance sheets, etc
Producing write-ups on investment ideas, both longs and shorts
Developing relationships with management teams under coverage area
Conducting deep fundamental work
Ideally has 2-3 years of relevant experience (investment banking and/or equity research preferred)

O&t-infrastructure Senior Technology Analyst Resume Examples & Samples

A Degree Holder/Technical Diploma Holder in Computer Science or related streams with strong practical and hands-on experience in managing and maintaining Enterprise Network Infrastructure
Able to support complex Routing & Switching Protocols/Technologies like BGP, OSPF, EIGRP, BFD, Multicast, QoS, EEM, MPLS, STP, VTP,
Hands-on experience in supporting Load Balancers, primarily F5 and Citrix Netscaler Products, WAN Accelerator products like Riverbed's Steelhead WAN Optimizer
Working knowledge in Cisco Wireless Infrastructure
Working knowledge in supporting Routing & Switching in Juniper Mid-Range and Advanced Router Family of Products, knowledge of Arista EOS Switches
A workable knowledge in performing Network Forensic Analysis using Wireshark will be an added advantage
Any industry recognized Professional Level Certifications (like CCNP, JNCIA etc) will be a plus
A CCIE Certification would be more advantageous
The Incumbent should be having Excellent interpersonal, Communication Skills and be able to work independently on most of the support takes with very minimal supervision
He / She should be a Team Player and be able to represent the Team as and when situation demands

O&t-infrastructure Senior Technology Analyst Resume Examples & Samples

Experience: 5-15 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred
Technical expertise on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Problem/Incident Management, or Application Development
Specialized Knowledge, broad technical knowledge base requirements: Familiarity with the following technologies: MVS, UNIX, Windows, storage environments (Tape, SAN, NAS), network solutions (LAN, WAN, 3rd party connections, dedicated circuits), web/application/middleware services, and business applications (COTS and/or internally developed)

Technology Analyst Resume Examples & Samples

System Admin experience Unix/Linux
Competent shell scripting abilities
Competent Python scripting abilities

Workgroup Technology Analyst Resume Examples & Samples

Possesses a university degree/college diploma in Information Technology related discipline(s) or equivalent work experience, and/or 3+ years of 2nd and 3rd level technical working experience
Completion of the following certificates is considered an asset: MCSA, MCSE, MCP, A+
Illustrates good knowledge of EI organization
Possesses good problem determination and troubleshooting skills
Is able to prioritize work in a fast paced environment
Is able to work independently
Illustrates effective meeting management and time management

O&t-infrastructure Technology Analyst Resume Examples & Samples

Provide technical application support leadership for the security infrastructure and applications
Production and UAT environment troubleshooting
Capacity, performance and stability reporting, and management
Lead initiative to develop/improve scripts and other programs for system monitoring and maintenance
Provide technical mentoring
Lead Infrastructure projects and security assessment for the infrastructure associated the applications in scope
Assess the risk and associated impact of all operational issues and change events and react quickly to escalate to technology management in a timely manner when required
Work closely with the development team to ensure the operational requirements are met during the project transition
Certifications (CISSP, CCNA/CCNP, CEH, Redhat, Solaris, and MCSE)
Hands-on experience with Unix scripting, SQL and ability to write complex queries
Knowledge of security tools and hands-on experience with some of the following technologies is an added advantage
Security Infrastructure technologies such as Etrust Audit, CiscoSecure, Entrust, Token Technologies, Tectia, Powerbroker, Unix Security tools, Kerberos, and Directory Server
Web Servers (Apache, IIS, and Sun One Web servers)
Application Servers (WebLogic and WebSphere)
Databases (Oracle, SQL server, and Sybase)
Understanding of Programming languages (Java, Perl, and C/C++)
Thorough understanding of security, network architectures and protocols
Familiarity of compliance and risk management frameworks and methodologies (ISO27002 and SDLC)

Singapore Technology Analyst Resume Examples & Samples

Unquestionable ethics, personal integrity, an understanding of implications of decisions and client confidentiality
Valuing diversity
Demonstrates an appreciation of a diverse workforce; appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success
An appreciation for the Technology Analyst role and a clear motivation for a career path within the function
Analytical thinkers with software development skills and a working knowledge of at least one of the technologies we use (e.g. Java / C#)
Shows an awareness of recent technologies and their application (languages such as scala, cloud computing, etc.)
Is a great problem solver and can propose suitable solutions to a variety of common technology problems
Strong knowledge of the language of the country you have applied for as well as fluent English
Ability to work efficiently within team environments and as an individual contributor
Strong communication skills (both written & verbal) at all organisational levels
Ability to efficiently plan and organise own workload
Ability to learn new software applications rapidly
Customer service focus and ability to work with all levels of the organisation
Personal motivation
Career focus
Business specific knowledge
Commercial awareness interpersonal skills
Influencing & persuasiveness
Communication thought & delivery
Decision making & judgment
Planning & organising
Successful candidates will usually have obtained a degree, preferably in Computer Science, and Information technology with 0 - 1 years of working experience

Senior Technology Analyst Resume Examples & Samples

Knowledge of BMC ADDM (Atrium Discovery and Dependency Mapping)
Knowledge of MS Windows server infrastructure
Basic working knowledge of TCP/IP networks
Basic knowledge of middleware
Must be capable of working with little or no direct supervision
Displays willingness to accept responsibility, display initiative, good judgment and a positive attitude

L/S Technology Analyst Internship Resume Examples & Samples

In-depth fundamental research
Financial modeling - must be comfortable with updating financial models and creating from scratch
Performing channel checks
Communication with industry and sell-side contacts
Industry related projects
Interest and/or experience in Tech, Media, and Telecom sector is a plus

Technology Analyst Resume Examples & Samples

Interacts with support, application, development teams and end users to resolve technology issues
Takes a proactive role in isolating potential systems problems and is considered proficient in the use of monitoring tools and software
Performs service administrative responsibilities and adhere to established manufacturer warranty procedures as well as company policies and procedures
Understands system architecture and infrastructure environments to facilitate resolution of technical issues
Supports department in planning and implementing back-ups, disaster recovery, and security actions
Provide after hours support as required

O&t-infrastructure Senior Technology Analyst Resume Examples & Samples

6 to 8 years’ experience supporting change and release activities for mission critical systems in a high pressure environment
A degree qualification or equivalent in a relevant computer science discipline
2-4 years of infrastructure project management experience
2-4 years change management and release management experience
Anti-Money Laundering and ‘Know your customer’ experience a plus
Solid experience in managing a team. Prior experience in leading 4-6 infrastructure and operation engineers
Past successes in contributing to business transformation projects
Strong analytical and creative solutioning abilities
Strong organization skills with high attention to details

Client Technology Analyst Resume Examples & Samples

3+ years of support experience in a Windows XP/Windows 7 Network Environment
Proficient in Microsoft Office products (2007 and 2010)
Strong knowledge of Blackberry/BES
Highly self-motivated and detail oriented
Strong organizational and document management skills
Experience in the Finance industry
Relevant industry certifications
Knowledge of Mac OS

Technology Analyst Resume Examples & Samples

Will develop and support processes and practices necessary to review Third Party supplier relationships
Is responsible for comprehensive and critical reviews to effectively identify and manage risk in those relationships thereby ensuring quality products and services are delivered by the Third Party
Establish monitors and controls to ensure the risk reviews maintain a high standard of accuracy at the individual and team level
May lead review and audit of contractual attributes to verify quality and compliance with risk management procedures and standards
Will ensure that procedures and standards developed fit the organization's needs and verifies their usability by performing review and audits throughout the Third Party relationship life cycle
May manage a staff of employees with responsibilities to include employee relations, performance reviews, approving employee time records, work assignments, vacations, sick pay, etc
Will help to plan, develop, and control small to moderate projects ensuring delivery on time, within scope and within acceptable budget variance
At least 8 years experience with development and support of processes and practices necessary to manage Third Party suppliers to produce quality products/services and manage risk
At least 10 years of experience in at least one of: software applications design and development, networking, systems architecture, and production applications support
At least 8 years experience with the management of suppliers to agreed contractual services
Application delivery processes, configuration management
Applications development, product applications support
Application and/or Infrastructure Architecture
Networking, Storage, Database infrastructures
Messaging, ETL, Web Services, Cloud-based solution deployment and delivery
IT governance
IT service management (ITSM)
IT roles in the Financial Services industry

Business Technology Analyst Resume Examples & Samples

10 or more years of experience in project management, and computer technology applications and analysis
Ability to develop test schedules, review testing plans, track test issues and report on test results
Extensive leadership and negotiation skills

Business Technology Analyst Resume Examples & Samples

Experience and understanding of reporting databases including MS SQL Server and MS Analysis Services both multidimensional and tabular modes
Experience with database design using a star schema for optimal reporting structures
Expertise with MS Sharepoint Business Intelligence platform, and other BI report platforms such as Tableau
Ability to interpret business requirements specific to the securities industry and translate to data sets
Expertise with data query, output and report creation using MS Reporting Services
Ability to articulate concepts to business partners
Experience with SunGard Phase3 data
Experience and understanding of Cloud Storage
Eight or more years of experience in data analysis
Five or more years of experience in brokerage operations, project management, leadership, or equivalents

Business Technology Analyst Resume Examples & Samples

Eight or more years of experience in computer technology applications and analysis
Five or more years of experience in project management and leadership
Ability to understand structured programming concepts and governing relational database structures, use reporting/query tools, and construct SQL statements

Business Technology Analyst Resume Examples & Samples

Two to three years of experience in computer technology applications and analysis
Good understanding of project life cycle methodology (PLM) and testing methodology/procedures
Ability to work as part of a project team
General knowledge of a business line or function area

O&t-infrastructure Technology Analyst Resume Examples & Samples

Provide Tier II Technical Support for Citibank’s global network with a focus on network infrastructure globally
85% ‘Break/Fix’ support of standard enterprise Cisco Internetworking technology solutions
15% ‘Break/Fix’ support for Internetworking technology infrastructure solutions such as
Load Balancers (F5 and Citrix)
Juniper Routers
WAN Accelerators/Optimizers (Riverbed)
VoIP Appliances (Avaya)
Other small pockets of both new and legacy internetworking technologies managed by NCIS
Provide timely response to phone calls into the NCIS Technical Support from internal colleagues within CTI, Citi business clients, vendors, and others
Coordinate conference calls to conduct in depth technical reviews on ongoing incidents
3+ years of experience in providing network operations support. Experience supporting a network with 1000+ nodes is preferred. NOC (Network Operations Center) experience is highly preferred
3+ years of supervision/leadership in a network operations or other enterprise technology support environment. NOC Management experience highly preferred. Executive communications & crisis management experience highly preferred
Any of following Industry Certifications are highly preferred*: Cisco Certified Network Professional (CCNP) is highly preferred and required within 1 year of hire. Cisco Certified Network Associate is preferred (CCNA)
Juniper Networks Certified Internet Associate/Specialist/Professional (JNCIA, JNCIS, JNCIP)
A commensurate knowledge base in absence of certification is acceptable
Language skills beyond English are a plus. Areas of need: Spanish and Portuguese
Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions. Ability to drive communication between business leaders and IT. Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence
Resilient and highly responsive in overcoming adversity, ability to work through a multitude of challenges/obstacle in order to achieve the desired end result

Technology Analyst Resume Examples & Samples

1+ years of experience with IT, including systems development, architecture, and strategy
Experience with Microsoft Office, including Word, PowerPoint, Excel, Outlook, and SharePoint
Knowledge of information systems concepts, principles, practices, procedures, and techniques
Experience with developing IT strategy documentation or enterprise level architectures
Experience with federal enterprise architecture concepts
Experience with IT strategy documentation or architectural products and frameworks, including FEA, DoDAF, or TOGAF
BA or BS degree in CS, IT, Mathematics, or a related field preferred

O&t Infrastructure Technology Analyst Resume Examples & Samples

Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc.)
Intermediate level working knowledge of Cisco routers and switches, WANs, T1, T3, and MPLS
Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, and RIP
Any of following Industry Certifications are highly preferred*
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must be aggressive but also professional. Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
High sense of urgency and commitment to exceeding customer expectations. Strong personal work ethic and inspires excellence & enthusiasm amongst peer group
Demonstrated technical competencies and history of increased responsibilities during previous three years. Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base

Infrastructure Technology Analyst Resume Examples & Samples

At least 3 years experience on Mainframe automation products
ITIL V3 Certified
Self-motivated, ambitious and goal oriented
Working knowledge in IBM Omegaview software product for z/OS
Working knowledge in ISPF and SDSFStrong REXX programming knowledge AF/Operator knowledge
Diploma or degree preferably in IT related field
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and type of experience

Infrastructure Senior Technology Analyst Resume Examples & Samples

At least 5 years experience on Mainframe automation products
Extensive experience in a system management role, preferably in a financial institute
Knowledge and appreciation of Controls and Compliance
Able to demonstrate excellent leadership within a team and with third parties
Service delivery focused
Self-motivated, ambitious and goal-oriented
Secondary - working knowledge in IRM (Integrated Resource Manager) Automation software product for z/OS

O&t-infrastructure Technology Analyst Resume Examples & Samples

Accounting/Business Administration college degree
At least 5 years experiences in finance and accounting
Preferably CPA or qualified chartered accountant
Proficient in MS Office applications, preferably with Advanced Excel skills
Inquisitive with strong analytical & problem solving skills, including process improvement initiatives
Fast learner, self-motivated, driven, & results oriented
Articulate, confident, & effective communicator (written & verbal)
Excellent team player, able to meet tight deadlines and manage flexible working hours
Professional & maintains discretion for confidential work

Infrastructure Technology Analyst Resume Examples & Samples

Ideally, a degree in Computer Science discipline or equivalent work experience
8-10 years of IT and database experience
Strong understanding of architectural concepts and design in Sybase 15.x databases
Strong knowledge and experience in managing Sybase Databases and Replication
Additional knowledge and understanding of high availability technologies like MS SQL (DB Mirroring, Log Shipping, Replication and MS Cluster) and Sybase (Sybase Replication)
Knowledge and experience in managing Global Markets Databases
Experience and knowledge in Oracle database administration will be an added advantage

Decision Technology Analyst Resume Examples & Samples

Developing and maintaining decision strategies for WCS for the origination of new business in conjunction with local platform risk team
Production and monitoring of auto-decision reports to monitor portfolio metrics/trends and recommending changes to the auto-decision systems to underwriting managers in order to maintain appropriate portfolio performance/approval rates
Monitoring and maintaining the development of Strategy Manager SEMs and the operation of the PACE auto-decision system from a Risk function perspective
Working with external information suppliers to deliver appropriate service and value for auto-decision
Support model developers in the development of models used for originations and fraud detection
Bachelor/Master’s degree in statistics, business finance, economics, mathematics or related quantitative field
Strong data analytics skills using SAS and Excel
Experience in decision engine software desirable
Practical experience of using data to make informed business decisions and for improving business processes and performance
Must be able to effectively communicate business strategy, recommendations, and technical analyses to both technical and non-technical audiences
Strong project management skills with experience to handle multiple project/issues simultaneously
Able to work under tight schedules and consistently meet objectives
Ability to effectively collaborate in a dispersed, multi-cultural team to deliver on commitments

Infrastructure Technology Analyst Resume Examples & Samples

Minimum of 7 years relevant work experience in IT Operations or related field
Sound knowledge in IT Operations including infrastructure and application systems
Very good understanding and awareness of the ITIL problem management process and procedures
Well organized with the ability to plan ahead for short to medium term objectives and able to identify, organize and facilitate the work required
ITIL® Foundation Level Certification is a must
Strong communications and influencing skills with the ability to fluently interact with subordinates, peers and senior management
Ability to manage problems with conflicting priorities

Infrastructure Senior Technology Analyst Resume Examples & Samples

Proficiency in Unix operating system administration for Solaris, RHEL and AIX; at least 4+ years of hands-on experience is a must
Proficient in Unix Virtualization and partitioning concepts and technologies (AIX MPLPAR and SCLPAR, X86 Blades and VM's, Solaris LDOM/Zones)
Decent understanding of Wintel environments, middleware applications and database deployments
Experience in small to large scale system projects including full development lifecycle and structured troubleshooting analysis skills
Good program management and planning disciplines; PMP certification will be an added advantage
Demonstrate a good understanding of partner processes like Incident and Problem and Change Management, IT Service Continuity Management, Availability Management, Knowledge Management, etc
Excellent oral and written communication skills and ability to interact comfortably with various levels of senior management
Outstanding organizational skills and attention to details
Shows personal drive, independent thinking and ability to establish strategic direction based up a diverse set of inputs
Ability to build a comprehensive understanding of project stakeholders, subject matter and priorities

Infrastructure Technology Analyst Resume Examples & Samples

Provide expert level technical support for Unix areas for complex break/fix activity escalated from L2 and ensures production support teams meet or exceed performance and availability SLA's
Manages the client-oriented escalations between the Tier 1-3 support levels; work collaboratively with Tier 2 and mentor junior technicians in order to improve their technical skill set over the long term
Collaborate directly with CTI Architecture and Technology Engineering teams and Application Technology teams for new solutions and deployments which includes design reviews for technical soundness and operational supportability of proposed deployments
Maintain written operational procedures which includes document reviews at predefined intervals, ad hoc procedure updates in response to operational events and consistently high quality document management such that the documents are ready for audit/scrutiny at any time
Perform pre-defined configuration assurance/standard build check to satisfy Risk, Control and Safety & Soundness initiatives as part of proactive configuration management of Unix environments which includes validating proper configuration of operating system and layered products in accordance with document engineering standards and formulating remediation plans when exceptions are identified
Evaluate issues for 'global exposure' relative to the install base of the hardware/software solution in question; ensure the remediation plan accounts for remediation of the full exposure
Proficient in Unix operating system administration for Solaris, RHEL and AIX; at least 6+ years of hands-on experience
3+ years of experience in designing, configuring and troubleshooting Unix based high availability clusters (HACMP, Veritas, etc.)
In-depth knowledge of Unix performance tuning and problem troubleshooting
Decent exposure of infrastructure management tools like KDC-LDAP, Netbackup, Autosys, Tivoli and Symantec ESM
Problem solving ability with strong analytical skills; holds self and other accountable for results and decisions

Senior Technology Analyst Resume Examples & Samples

2-8 years of relevant working experience
Will require work to tight deadlines and as part of a team
Undergrad required
Advanced degree preferred

Technology Prime Services Technology Analyst Resume Examples & Samples

Collaborating with Risk Managers in Asia PAC & other regions and working closely to define specifications for the next generation of applications
Working closely with the global development team
Work closely with Risk managers and Strats in Bengaluru and Hong Kong

Senior Se&d Technology Analyst Resume Examples & Samples

Strong technical skill set
Strong organizational skills with the ability to handle multiple projects simultaneously
Strong project facilitation skills and experience with large groups
Ability to work as part of a team and interact eff ectively with others
Ability to communicate effectively with various levels of executives
Demonstrate complex and large scale project planning skills

ATM Technology Analyst, Senior Resume Examples & Samples

Excellent verbal /written communication and analytical/problem-solving skills
7+ years of experience with C#, .Net, Visual Basic, JavaScript, VBScript, DHTML, HTML5, CSS, and PowerShell. Having knowledge of Linux, UNIX, AIX, Web Security Architecture is a major plus
Good knowledge of Windows OS environment
Experience of information security protocols, standards, principles and practices a plus
Knowledge with software and security architectures a plus
Experience with security practices of Intranet and Extranet a plus
Experience with integrated software/hardware development
Experience with ClearCase and/or any enterprise source control management systems
Knowledge of VC++, COM and XFS specifications (knowledge) a plus
ATM working knowledge is desired

Technology Analyst / Report Developer Resume Examples & Samples

Bachelor degree in Computer Science, Information Technology or related field
Knowledge of SSIS (SQL Server Integrated Services)
Prior experience working in a system analytics and/or data warehousing environment
Excellent PC skills (including MS Word, Excel and Access)
Must have ability to work closely within a small team or independently
Clinical experience

Infrastructure Senior Technology Analyst Resume Examples & Samples

Extensive knowledge of WebSphere components (AppServer, Webserver, MQ Series) administration
Extensive knowledge of Connect Direct administration
Understanding of J2EE build and deploy methodology and engineering
Project Management experience to orchestrate execution/setup of new applications and environments within the demanding timelines

Infrastructure Senior Technology Analyst Resume Examples & Samples

The VMware Administrator will be responsible for the installation, customization, capacity management and maintenance of the vSphere ESXi Clusters within a distributed environment, this includes: VMware, vSphere and Horizon environments
The administrator must have a basic understanding of Enterprise Level infrastructure, operations, local and wide area networks, server technologies, client/server, thin client, virus protection, email, backup/disaster recovery, security management, services procurement and provisioning network monitoring tools and advanced storage technologies
Assist in validating system resource requirements of new servers to be deployed as virtual machines
Participate in physical to virtual migrations to include the planning, analysis, coordination, execution, and troubleshooting throughout the lifecycle of migration efforts
Plan, develop, and coordinate the operation and maintenance of current and future ESXi servers and virtual machines in accordance with established processes
Troubleshoot application errors, operating system(s), server hardware, network communications and storage allocation issues within the VMware environment
Utilize Remedy ITSM to track and resolve problems impacting continued system operations and make recommendations for any corrective actions required
Plan, coordinate, and document the use of revised/updated procedures, processes, and methods for the operations and maintenance of the VMware infrastructure
Provide "on-call" support after business hours and during weekends when required

O&T Infrastructure Senior Technology Analyst Resume Examples & Samples

Bachelor’s degree qualification or equivalent in a relevant Computer Science discipline
8-10 years of IT experience, ideally for banking applications; hands-on experience with large global infrastructure projects
At least 6-8 years of working knowledge on middleware components like WebSphere Application Server, Tibco, NDM, MQ and databases like Oracle; knowledge in clustering, data guard and golden gate implementations, and Load balancer/VIPs/3DNS/high availability setups
At least 4-6 years of experience in supporting change and infrastructure implementation activities for mission critical systems in a highly pressurized environment
At least 4-6 years of infrastructure project management experience, change management and release management experience
Good knowledge in batch scheduling tools like TWS, Autosys and monitoring tools like RTView, Tivoli
Demonstrated ability to handle multiple tasks and prioritize effectively; ability to work to a deadline and handle pressure
Strong problem solving aptitude with an enthusiastic and inquisitive nature with an attention to detail; have the ability to pick up new concepts quickly
Excellent presentation and communications skills are a must
Ability to adapt own and/or team work processes, plans and objectives in response to changing business needs
Support technology improvements such as new infrastructure policy installations, upgrades and engineering support; knowledge on Linux or AIX would be an added advantage
Solid experience in managing a team; prior experience in leading 4-6 infrastructure and operation engineers
Domain knowledge in Anti-Money Laundering and ‘Know your customer’ experience is a plus
Independent and self-motivated, and has experience in infrastructure technologies
Strong analytical and creative suctioning abilities

Technology Analyst Client Onboarding Team Resume Examples & Samples

Comfortable in either the business or technical domain
Hands-on experience of data mining activities and logical data mapping using SQL, etc
Exposure to project management and business analysis techniques, methodologies, and reporting
Strong in database (SQL), an understanding of Unix and Javascript
Experience in client facing roles on business critical projects
Detailed and delivery oriented
Needs to be a self-starter capable of working with little supervision
Team player, understanding their role and the dependency of it on others
Must be flexible in approach and be able to adapt to the changing circumstances

Infrastructure Technology Analyst Resume Examples & Samples

Bachelor’s degree in computer science, mathematics, system analysis, business, or an equivalent education
2+ years of experience working in Enterprise-level IT projects using the TIBCO product suite (EMS, BusinessWorks, BusinessEvents, iProcess, AMX BPM, Hawk, and Adapters), with overall 4+ years of IT experience
Experience working in a senior technical role

Practice Technology Analyst Resume Examples & Samples

Database support, searching, e-document retrieval, possible light e-discovery processing and upload into databases
Interfacing with other technical resources: hot-seat team, e-discovery vendors, paralegals, attorneys
At least three years of experience as a litigation support professional
Extensive experience in Concordance 10, Relativity, LAW Pre-Discovery
May be asked to travel

Infrastructure Senior Technology Analyst Resume Examples & Samples

Participate in the determination of sound technical strategies that support corporate objectives
Coordinate with users to ensure that optimum service is provided to the business
Implement system related procedures in compliance with ISO9000, ISO27001 and ISO20000 standards
Participate in compliance or audit related on Windows platform
Provide SME support for Windows Operating system and Infrastructure servers within CIS HIA
Perform support activities related to audit and compliance requirements
Actively participate in the development of new service offerings and capabilities
Work with customers to plan and coordinate the implementation of moderate to complex system and software migrations
Interface and work closely with Project Managers on project implementations. Co-ordinate project plans and activities with user and technology management
Identify, document and eliminate all non-supported software
Ensure compliance of server infrastructure with Citibank policies
Perform site COB drill and participate in application COB drill to meet the business COB requirements
Working with in-country System Administrators to ensure all servers are meeting global Citi standards
Perform system performance monitoring and tuning; participate in capacity planning and systems configuration
Years of hands-on experience in operating, and administering Windows 2003/ 2008 / 2012 servers
Experience on IIS Web Server administration
Experience on supporting Microsoft Clustering, configured in high availability environment
Scripting capabilities for automation of system administration task (PowerShell, vbscript)
Experience on Operating systems performance, tuning, and enhancements
Experience on Windows Security updates and patch management
Experience with planning and identifying disaster recovery plans
Knowledge of Infrastructure software PowerPath, Veritas foundation Agent, Netbackup, ITM, Mcafee, File transfer software(Tectia, NDM), capacity tools(Perceiver), Citrix, Messaging, etc
Experience with transferring applications to a cloud / virtualized environment is an advantage
Knowledge on ITIL processes; example change, incident & problem management
Ability to learn quickly and incorporate new knowledge in the rapidly evolving infrastructure

Technology Analyst Resume Examples & Samples

Support the Talbots’ Technology Services infrastructure ensuring that the needs of the Business are met
Bachelor’s degree in Computer Science or equivalent work experience
5+ years in field implementation and/or support experience required
Must have extensive experience in the following technologies: HP, Microsoft Windows Operating Systems and its applications (including but not limited to Active Directory, Clustering, Certificate Services, Network Load Balancing, DNS, WINS, SMS (SCCM), UNIX, Virtualization experience, Enterprise Class Storage Systems, SQL basic scripting and basic switching technology understanding
Must possess the ability to work on multiple tasks simultaneously

Infrastructure Technology Analyst Resume Examples & Samples

Provide TierII Technical Support for Citibank’s global network with a focus on network infrastructure in the Americas region
3+ years of experience in providing network operations support
NOC (Network Operations Center) experience is highly preferred
Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
Intermediate level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
Intermediate level working knowledge of Cisco routers and switches, WANs, (T1, T3, MPLS)
Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
Must be aggressive but also professional
Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions
Strong personal work ethic, inspires excellence and enthusiasm amongst peer group
Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a 24x7 network operations center environment
Ability and willingness to operate within tightly controlled operational procedures
Demonstrated technical competencies and history of increased responsibilities during previous three years

Infrastructure Technology Analyst Resume Examples & Samples

BS degree or above major in Computer Science/Information Engineering/Audit related fields
At least 5 years of regulation/compliance, information security, IT control/ audit/ management related working experiences
Be familiar with the country processes as well as the regulatory requirement
Good concept on risk and control regarding information technology related processes
Fluent in speaking, writing, and presenting in English and official Chinese
Good in coordination, communication, interpersonal and presentation skills
Can work independently & under extreme pressure to meet deadlines and manage senior management requirements
Flexibility in job rotation of foreign assignment
CISA/CISSP will be a plus

Infrastructure Senior Technology Analyst Resume Examples & Samples

The VMware Administrator will be responsible for the installation, customization, capacity management and maintenance of the vSphere ESXi Clusters within a distributed environment including VMware, vSphere and Horizon environments
The administrator must have a basic understanding of enterprise level infrastructure, operations, local and wide area networks, server technologies, client/server, thin client, virus protection, email, backup/disaster recovery, security management, services procurement and provisioning network monitoring tools and advanced storage technologies
Plan, develop and coordinate the operation and maintenance of current and future ESXi servers and virtual machines in accordance with established processes
Plan, coordinate, and document the use of revised/updated procedures, processes and methods for the operations and maintenance of the VMware infrastructure
Manage the compliance and audit related problems and maintenance of the vSphere ESXi Clusters within a distributed environment including VMware, vSphere and Horizon environments

Infrastructure Senior Technology Analyst Resume Examples & Samples

Should be minimum a graduate
Professional with 6 to 12 years of experience in midrange, preferably with cross platform knowledge on Unix( AIX, Sun, HPUX, Linux) & Wintel and required to plan, analyze, size, and optimize capacity to satisfy the
Business demand of resources in a timely manner
Experience in reviewing projects capacity & requirement, participate in projects/consolidation initiative relating to component capacity
Knowledge of BMC Perform is required
Knowledge of BMC Patrol or any performance tools will be advantageous
Experience and understanding on Capacity Planning/Management is an added advantage
Strong Knowledge of Excel, power point and other reporting tools is required
Preparing, presenting, and maintaining technical documentation
Developing departmental standard practices
Able to be Independent and ability to work with peers from other streams

Infrastructure Senior Technology Analyst Resume Examples & Samples

Bachelor's degree in Information technology or equivalent
Virtual Workspace Services - Level 3
Appsense, XenApp 6.5, XenDesktop 7.1, ThinPrint, Storefront and PVS - product SME's on 4 or more areas

Infrastructure Technology Analyst Resume Examples & Samples

Linux and SNMP
EMC SMARTS Administrator
Trouble shooting techniques
Maintain productivity, while multi-tasking in a dynamic and fast paced environment
Strong PC skills including MS Word, MS Excel, MS Windows and MS PowerPoint

Infrastructure Technology Analyst Resume Examples & Samples

Provide Level 1 and BAU type support for all automation related issues, globally
Create, test and maintain automation scripts to eliminate manual intervention
Proficient in the support and enhancement of both AFOPER/IRM and System Automation
Provide 24x7 on-call support as predefined rotation
Primary - working knowledge and proficient in System Automation for z/OS
Background in mainframe programming skills in REXX, Clist
Sound history of strong customer focus
The ability to generate ideas and discussions
Capability to absorb and understand technical information and impart knowledge to their colleagues
The ability to work through problems in a methodical approach whilst under pressure
Self starting and pro-active approach to their work

Infrastructure Senior Technology Analyst Resume Examples & Samples

Strong communication skills, hands-on problem solver, analytical skills with strong team and leadership orientation
5+ Years experience in multi-domain Active Directory Support, Architecture and Design working in an enterprise environment
7+ Years experience with Windows Servers (2003, 2008 & Server 2012)
A solid knowledge of LDAP, GPOs, Kerberos, TCP, DNS, Performance Monitoring
Management of inter-domain and inter-forest trusts
A solid knowledge of SCOM & ACS, FSMO & SCHEMA Management
BS in Computer related major or Equivalent

Infrastructure Senior Technology Analyst Resume Examples & Samples

Support, secure, configure, maintain, design and implement IBM WebSphere MQ infrastructure, components and/or software applications on UNIX and Windows platform for Institutional, Corporate and Consumer Business applications
Setting up and providing administration for the Queue Manager, Queues, Channels and Process Definitions in different environments
Provide input into high level system architecture, capacity planning and sizing of various IBM WebSphere MQ components
Act as a Technical Architect Representative (TAR) for MQ Series, participating in the creation of design specification and operational documentation; he/she will be expected to oversee the infrastructure projects, security assessment, and transition of infrastructure and tools under global operational model
Document administration procedures/instructions and maintain operations run book
Disaster recovery planning and documentation; conduct regular COB tests to check integrity and functionality of disaster environments
Bachelor's degree in Computer Science or related field or an equivalent combination of education and experience
Around 8 years of experience in Information Technology with at least 5 years of experience in WebSphere MQ and related monitoring tools (Nastel, ITM, Tivoli, etc.)
Minimum of 3 years experience in IT security compliance and implementation and use of security protocols (SSL, Server Certificates, etc.)
At least 2 years of experience in other middleware platforms (Java, IIS, Tomcat, WebLogic, IHS)
At least 2 years of experience in platform administration (AIX, Linux, Windows)
Good experience in UNIX shells scripting
Familiarity of Compliance and Risk Management frameworks and methodologies (ISO27002, SDLC)
Expertise and good troubleshooting skills on middleware components
Success attributes include initiative, the ability to perform under pressure, strong leadership, interpersonal and communication skills, as well as analytical problem solving abilities
Self-motivated and can work autonomously
Willing to work in extended hours during the project critical phase
Excellent verbal and written communication skills to communicate with internal customers and team members

Infrastructure Senior Technology Analyst Resume Examples & Samples

Perform initial installation/creation of RAC databases
Apply VTM and one-off Grid Infrastructure patches
Development of patch deployment schedule and plan
Perform physical/logical recoveries
Maintain and monitor COB replication/databases (logical)
Maintain optimal database configuration (parameters)
Coordinate corrective action and root cause analysis for major incidents
Provide development and design assistance to development and other application support teams
Proactive change impact analysis
Ensure databases are setup and maintained to standards
Consistent process and standards improvement
Coordinate, plan and/or deploy major projects
Provide level 2 support for Golden Gate

Infrastructure Senior Technology Analyst Resume Examples & Samples

Database Administration with strong technical knowledge in RDBMS MS-SQL and Oracle such as installing, upgrading, configuration and patching of RDBMS software like MS-SQL, Oracle, Sybase and DB2
Database performance analysis, tuning, monitoring and exception handling
Database tooling, automation and implementation of support tools (FortiDB, Patrol monitoring, SQL Guardium etc.)
Plan and execute Continuity of Business (COB) drills
Participate in the gathering, analyzing, documenting of Quarterly Risk Control Self Assessments and audit events
Candidate will also be responsible for the execution of projects, ensure proper deliverables & documentation in place which to follow SDLC process
Will be expected to oversee the Infrastructure projects, Security assessment, transition of Infrastructure and tools under global operational model
Active team player with good attitude and take lead as and when required
6 to 8 years of hands on experience knowledge of RDBMS software and database server administration primarily on MS-SQL and Oracle
Must have working exposure in a large scale data center environment especially banking environment
Strong analytical and troubleshooting skills
Positive attitude with initiative, drive and ability to work independently
Good interpersonal, communication and presentation skills
Microsoft certified professional and/or Oracle Certified professional will be an advantage
Knowledge on ITIL process (e.g. Change, Incident and Problem management)
Fully complies with the SILC procedures for the Project implementation

Infrastructure Senior Technology Analyst Resume Examples & Samples

Minimum a graduate
Professional with at least 6 to 10 years of experience in Mainframe zOS System Administration with in depth understanding and experience on Capacity Planning and Performance Management
Strong knowledge and understanding of zOS internals
Strong knowledge of zOS performance monitoring and analysis
Strong analytical skills in understanding, preparing, interpreting, presenting and maintaining mainframe utilization data
Plan, analyze, size, and optimize capacity to satisfy the Business demand
Knowledge of SAS/MXG programming is required
Strong knowledge of Microsoft Excel and PowerPoint
Willing to work under specific instructions and long hours, if required
Ability to work with the team members and peers from other streams

Mobile Technology Analyst Resume Examples & Samples

3 years experience within mobile or a similar industry, such as internet, media, gaming or consulting
Experience with documentation to benefit various stages of the mobile application development phase from early development to final submission to the appropriate storefronts such as iOS and Windows
Client/account management experienceComputer skills – Both Windows and OSX, as well as MS Office
Experience with common multimedia asset formats (e.g., JPEG, MPEG, PNG, BMP)
Experience with common production and multimedia applications (e.g., Adobe Photoshop)
Knowledge of mobile technologies, industry and market trends – must be able to adapt
Experience with statistics and/or analytics
Possessing initiative and quick learner with flexible attitude to cope within a rapidly changing arena
Demonstrates the ability to work effectively in a team environment
Outstanding attention to detail and organizational abilities
Ability to build and maintain relationships with key Disney development partners
Customer care and quality focused
Experience in Quality Assurance for mobile apps preferred

Infrastructure Senior Technology Analyst Resume Examples & Samples

Strong technical knowledge in Webhosting products like Websphere, Weblogic, Webserver technologies, specifically supporting a large financial organization's
At least 5-7 years experience in Webhosting product administration and Basic knowledge of Unix commands
Knowledge on monitoring tools like Willy, patrol BMC-BAA
Knowledge on SSL communications between partner systems
Knowledgeable in IT operations and corresponding ticketing and change management systems such as ResolveIT, Service Now
Knowledge of risk and control processes such as RCSA, MCA, and corresponding tools such as Catalyst
Proven Webhotsing products administration operational support skills in specific to a financial institution
Has a basic understanding of the Global Consumer business, able to provide solutions to cater to business needs
Able to perform troubleshooting, root cause analysis and analyze incident patterns to prevent re-occurrence and maintain/improve service availability
Able to communicate and articulate in lay man’s term
Ability to effectively lead without authority, leveraging on virtual teams
Bachelor degree in computer science or other related along with equivalent work experience

Infrastructure Senior Technology Analyst Resume Examples & Samples

Establishing the capabilities to resolve the incident and restore service as rapidly as possible and driving all activities related to resolving the issue
Creating, updating, and improving procedures such as Knowledge Based Articles (KBA)
Enterprise incident management experience across several IT disciplines
A fundamental understanding of Citi’s lines of business with a primary focus of the institutional clients group / markets
Knowledge of transactional banking preferred
Third Party Custody
Commercial Banking / cards
Distributed services (UNIX, LINUX, Windows, AS400, etc.),
SQL and Oracle database architecture
Network infrastructure including but not limited to switches, routers, load balancers, etc
Telephony infrastructure, VoIP, TCP/IP, SONET, PBX, ACD, etc
Mainframe hardware and platforms
Middleware (message queues, ESBs)
Storage (EMC, IBM, Hitachi, etc.), cloud-based file sharing, reduplication
Proxy servers, web architecture and various virtualization infrastructure
Active Listening
Ability and confidence to act with decisiveness on critical decisions
Ability to challenge information if the response does not fit the situation
Strong interpersonal & relationship building
Ability to learn and develop quickly
5-8 years technical experience – preferably in leadership or a Subject Matter Expert (SME) contributor role in an application support or infrastructure organization
5-8 years working in a process-driven environment
6-9 years of experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises
ITIL v3 Certification(s)
Military Service a significant plus

Infrastructure Senior Technology Analyst Resume Examples & Samples

Expert knowledge of TIBCO products such as EMS, BW, BE, MQA, ADB, TRA and Hawk
At least 7 years of experience in system administration of TIBCO software
Knowledgeable in Hawk scripting
Good knowledge of UNIX administration
Expert knowledge of backup and recovery strategies
Knowledge of TIBCO methodologies for monitoring, availability, performance, incident, problem, change, information security, risk and compliance management
Knowledge in supporting tools for automation and monitoring
The candidate is expected to be dynamic, flexible and a quick-learner as this is a rapidly changing environment
Demonstrable coordination and control skills are required
An effective communicator, with a good command of both written and spoken English
An accomplished solution provider and problem-solver
A well-organized person, capable of working with minimal supervision
An effective technical writer
Has experience working in a financial services industry (bank preferred)
Knowledgeable in RedHat Linux System Administration
Knowledgeable in J2EE standard
Knowledge of BMC BAA, Wily Introscope
ITIL Foundation Certified
TIBCO product related certification would be preferred

Infrastructure Senior Technology Analyst Resume Examples & Samples

Mainframe Network Environment - VTAM and TCP/IP
In-depth knowledge of Card Industry Standard - EMV, TLE and PCI DSS
Expanded knowledge to include cross platform interfaces from Mainframe to Midrange to support - Association Servers, Merchant NAC and One Empower Loyalty Host
Mainframe System log diagnostic for Payment Interfaces
NAC System dianostic and configuration troubleshooting
POS to NAC - Encryption Setup and deployment(HSM) and knowledge in supporting SSL/AES/3DES

Infrastructure Technology Analyst Resume Examples & Samples

Lead Root Cause Analysis investigations to successfully identify root causes of problems in the IT estate
Work with production support of infrastructure and application teams to determine effective long term remediation tasks
Track the completion of problem root cause and error resolution tasks
Proactively manage defects that have potential to impact across the Citi Business
Proactively identify problem trends and known bugs and work with Development, others streams to provide the solution
Track Problem governance metrics and continuously seek to improve the Problem management KPIs (daily/weekly/monthly basis) – e.g. problems open, closed, problems with no Post mortems done, problems with no tasks, problems ready for closure etc
Advise senior management on areas requiring focus
Perform regular Problem Management meetings with Application/Business/Development areas to track progress of error resolution tasks
Assist line manager periodically with Audit and Problem governance metrics
Train staff periodically on ITSM tool sets/processes and procedures
Be able to take ownership of ad hoc/scheduled reports
Analyse the areas of improvement in terms of automation and streamlining business reports
Ability to draw up requirements spec and drive reports development either via Citi or vendor resources
This role will be suitable for either a person in a service management role currently, or an experienced application support person (3 years+) who is interested in the service management side of application support rather than being hands on-technical
Candidates currently in non-technical roles would be considered if they demonstrate an analytical mindset, an interest in financial markets and technology
Confident communicator at all levels
Broad technical experience an advantage
Previous role in Financial Services sector desirable – having an interest/capability to learn the sector is essential
Knowledge of Service Management/Problem Management desirable
Ability to interact successfully with a global team in US/Asia/Europe
Working knowledge of incident/problem tools desirable
Strong communication skills (all levels senior managers to technicians)
Team player and collaborative
Achieving high performance
Multitasking on a number of problems in parallel
Innovative and challenges the status quo
Able to produce high quality problem reports
Strong analytic/diagnostic skills and attention to detail
Analyze the areas of improvement in terms of automation and streamlining business reports

Professional Technology Analyst Resume Examples & Samples

Bachelor's degree in business administration, engineering, information systems or related field preferred
Three or more years of support services or project or program experience
Experience working with the technology industry
Experience working with computer systems and their use
Basic accounting skills

Infrastructure Technology Analyst Resume Examples & Samples

Participate in physical to virtual migrations to include the planning, analysis, coordination, execution and troubleshooting throughout the lifecycle of migration efforts
Utilize diagnostic tools to trace and resolve technical problems
Analyze software and hardware constraints to plan for new user requirements (capacity planning)
Monitor the health and performance of the VMware infrastructure and virtual machines
Database as services support for Mongo, SQL and Oralce
Cloud support

Infrastructure Senior Technology Analyst Resume Examples & Samples

Minimum of 10 years experience with in-depth knowledge of Z/OS Operating Systems, MQ and related 3rd party software products installation and maintenance
A skilled software professional with knowledge of MQ and a broad knowledge of MQ related software. Additionally, knowledge of z/OS or OS/390 systems programming in a large mainframe environment, with experience of DB2 and CICS series would be an advantage
Accustomed to supporting a 24x7 high availability operation, where there is a rapid rate of technical change, but reliability is mandatory, hence, adherence to all Citigroup Technology Infrastructure standards and procedures is necessary
A good team member, who is able to guide/support colleagues and to take guidance where necessary
IBM Websphere MQ V6 and V7
NASTEL
SSMF process in regards to MQ
MVS/JCL
Background knowledge of MQ Utilities and problem determination
SMP/E, RACF, TopSecret, DB2, CICS, VTAM, and TCP/IP
TWS job scheduling
General Programming
IBM Websphere MQ V7 & V8
Automation tools such as IRM and AFOperator
Management of SSL & MSPKI Certificates

Infrastructure Technology Analyst Resume Examples & Samples

Good technical, command line Knowledge Unix, Database or Middleware products
Good understanding of server, database, and middleware industry standard solutions
Strong work ethic/integrity/excellent use of discretion and judgment
Self-motivated; ability to involve and engage others
Attention to detail when faced with adversity
Demonstrable client management skills

Infrastructure Technology Analyst Resume Examples & Samples

Reporting creation skills
Incident management Skills
Excellent knowledge of delivering complex tool capabilities, including the use of Service Now product suit

Infrastructure Senior Technology Analyst Resume Examples & Samples

Strong Red Hat Linux Admin on Standalone and VMware
Linux Logical Volumes (LVM)
Experience with Oracle RAC Cluster
Oracle ASM
Linux Private VLAN’s
Networking Fundamentals
Troubleshooting-Non-Technical Soft Skills Required
Customer Oriented

Citibank Berhad Kl-infrastructure Technology Analyst Resume Examples & Samples

Bachelor’s degree qualification or above majoring in Telecommunication/IT/Computer Science/Engineering or other related technical discipline
Minimum of 3 years relevant experiences in Data Communication and Networking
CCNA certification is preferred
Strong understanding of network technologies such as routing protocols, IP translation, VLANs, HSRP, MPLS/IP based networks, etc
Possess excellent communications skills and customer oriented
Clear decision making ability with the facility to judge complex situations and assess when to escalate issues

Infrastructure Technology Analyst Resume Examples & Samples

Manage and perform Installation and maintenance of DBMS and related system software in accordance to the database operations policies, standards and procedures
Analyze and apply patches,EOVS/EOL remediation/upgrade newer version
Perform database performance monitoring and tuning, and participate in capacity planning
Prepare the procedure and support the Continuity of Business (CoB)
Resolve database related problems
Manage the unit Key Performance Indicator (KPI) in accordance to its agreed frequency
Review and take steps for improvement opportunities in the DB operations either through process or automation improvement initiatives
Gathering of Quarterly Risk Control Self-Assessments and audit evidences
Ensure that database setup and configuration performed are following the Database Security Model guidelines
Ensure compliance to Citigroup Information Technology Management Policies (CITMP) and Standards
10+ years of strong hands-on experience in managing and supporting large RDBMS of a large enterprise
Oracle/MSSQL certifications with hands-on experience is a significant advantage
In-depth knowledge of the Oracle/MSSQL RDBMS and database administration best practices
Scripting capabilities
10+ years of hands-on experience supporting Oracle/MSSQL RDBMS

Infrastructure Technology Analyst Resume Examples & Samples

Track Problem governance metrics and continuously seek to improve the Problem management KPIs (daily/ weekly/ monthly basis) – e.g.: Problems open, closed, problems with no Post mortems done, Problems with no tasks, Problems ready for closure etc
Train staff periodically on ITSM toolsets /processes and procedures
Be able to take ownership of adhoc / scheduled reports
Analyse the areas of improvement in terms of automation & streamlining business reports
This role will be suitable for either a person in a service management role currently, or an experienced application support person (3 years+) who is interested in the service management side of application support rather than being hands on-technical. Candidates currently in non-technical roles would be considered if they demonstrate an analytical mindset, an interest in financial markets and technology
Knowledge of Service Management / Problem Management desirable
Ability to interact successfully with a global team in US / Asia / Europe
Strong communication skills (all levels Senior managers to technicians)
Team player, Collaborative, Achieving High Performance
Innovative; challenges the status quo

Infrastructure Technology Analyst Resume Examples & Samples

Problem analysis and resolution from routine issues to critical failures within established service level targets, post resolution follow-up’s and documentations
Database tooling, automation and implementation of support tools (FortiDB, Patrol monitoring, SQL Guardium, etc.)
Drive database migration and re-plat forming projects with end-to-end technical planning and implementation ownership
Participate in the execution of optimization initiatives, process and productivity improvements identified
Provide architectural and technical guidance with respect to various technology areas used by diverse set of applications which includes high touch applications like channels, online, and mobile
Communicate and collaborate with various stakeholders (Regional/Global) across platform
Will be expected to oversee the Infrastructure projects, security assessment, transition of Infrastructure and tools under global operational model
Knowledge of Sybase will be an advantage
Working knowledge of utilities and tools such as FortiDB, BMC Patrol and SQL Guard
Positive attitude with initiative, drive and ability to work independent

Client Technology Analyst Resume Examples & Samples

Three or more years experience in installation, configuration, and support of end user PC/laptop equipment in a corporate networked environment
Experience with Windows XP/7, Office 2003/2007/2010
Experience with HP/Dell desktop hardware and utilities
Experience with HP/Dell notebooks and utilities
Experience with systems management software, preferably Microsoft SCCM
Experience with asset management systems and processes, preferably Altiris
DHCP, WINS, Exchange & VPN (Citrix NetScaler)
Ethernet, TCP/IP, HTTP
ASE, ThinkPad, MCSE or MCP certifications
Excellent interpersonal skills and the ability to work with all levels of employees
Ability to handle multiple priorities simultaneously
Team player with customer oriented focus
Automotive leasing/retail or financial business exposure

Technology Analyst Resume Examples & Samples

Provide support for the Talbots’ desktop environment with an emphasis on project management for the corporate and store infrastructure
Primary Subject Matter Expert (SME) for the desktop support team including OS upgrades, software deployment, desktop patching, problem resolution, hardware/software inventory, relocation of hardware, and virus definitions updates
Operating System deployment using a combination of desktop imaging products and SCCM. Must be familiar with command line interfaces/utilities such as PowerShell, WinPE, Sysprep, etc
Monitor desktop systems for performance, patch levels, and maintain service-level agreements
Assist with office moves and equipment changes as required
Ensure that proper security procedures are implemented and enforced based on internal policies and procedures (patch management, configuration, hardening, etc.)
Ability to meet project deliverables and communicate any unscheduled changes
Track performance metrics; Identify potential issues and provide resolution and/or recommendations to improve daily operations
Maintain technology documentation and willingness to cross-training other team members
Develop and document best practices for OS deployment, patch management, desktop imaging, and other areas relating to the desktop environment
Research and provide recommendations for new software and hardware technologies
Adhere to Talbots’ Change Control policies and procedures
Knowledge at a level normally acquired by the completion of a Bachelor’s degree in Computer Science or equivalent
3 years in field implementation and/or support experience required
Must have extensive experience with the following technologies: Microsoft Windows and Mac operating systems and Microsoft Office suites. Experience with SCCM, desktop imaging, and scripting is a plus

Infrastructure Technology Analyst Resume Examples & Samples

7+ experience as Wintel Admin
7+ years hands-on experience supporting Windows 2003, Windows 2008
The candidate is expected to have strong expertise in all or most of the below skills, as well as have a good understanding of enterprise architecture methodology
Intimate knowledge of the Windows Operating System and system administration best practices

Senior Business Technology Analyst With Equities Experience Resume Examples & Samples

A minimum of 5+ years as a business analyst preferably in an Investment Bank, with experience and proficiency in preparing requirements (functional/non-functional) documents
Ability to convey technical functionality to a non-technical audience
Working with development teams to fully integrate the testing lifecycle into the development of software
Knowledge in workflow applications
Experience implementing software change across regional stakeholders for a global application
Experience with working in co-located teams
Experience with industry standard software delivery methodologies, practices and standards like (PMLC/SDLC, PMBOK, AGILE)
Multi-Asset experience is a positive
Self Starter
Understand trading lifecycle
An understanding of data extracts for upstream\down steam systems
Working within an agile scrum environment
Understanding Cross-Asset products and systems
Highly Organized with ability to work on multiple projects (technical or process changes)
Managing multiple relationships with stakeholders, SMEs
Gather requirements, write use cases, understanding testing lifecycle
MS Excel, SQL, Large Data Manipulations
Distributed Systems Technologies – Messaging, Caching, Database
Understanding of computing science fundamentals – concurrency, algorithms, operating systems,
Process and tools to produce well written low defect rate code. Collaborative development
Knowledge of functional programming techniques a plus
Excellent degree Computing Science from a top tier University, or in Engineering/Maths/Physics and demonstrating deep knowledge of Computing Science

Infrastructure Technology Analyst Resume Examples & Samples

Perform advanced troubleshooting
Develop solutions in the production environment
Coordinate complex, extended efforts with Infra peers and application teams
Product support specialist for key technologies such as NDM, Rightfax
Supporting Ringfence servers with regulatory requirements that can only be supported from limited locations
The role is currently expanding further into follow-the-sun support of global servers

Infrastructure Technology Analyst Resume Examples & Samples

Provide Tier II Technical Support for Citibank’s global network with a focus on network infrastructure in the Americas region
85% ‘Break/Fix’ support of standard enterprise Cisco Internetworking Technology solutions
WiFi/Wireless communications support
Provide timely response to phone calls into the NCIS Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and others
Cisco Certified Network Professional (CCNP) is highly preferred and required within 1 year of hire
Cisco Certified Network Associate is preferred (CCNA)
Language Skills beyond English are a plus

Infrastructure Senior Technology Analyst Resume Examples & Samples

Requires SME knowledge of platform support functions (system, database, middleware administration)
Requires experience in running operations that is core to the group
Broad-based understanding and knowledge of Network, Voice and Storage infrastructure

Business & Technology Analyst Resume Examples & Samples

Working closely and collaboratively with a range of Stakeholder groups both within and outside of Wealth Management in order to meet prioritised business needs and demand and to drive the implementation of required changes
Working collaboratively with fellow Analytics team members to analyze and document requirements, including the capture of use cases and their translation into automated algorithms
Reflecting Deutsche Bank strategy in creating a simplified technology landscape, combining with the divisional Data Architect to capture a global conceptual data view leading to a suitable logical model to support a consistent enterprise design
Interpreting use cases to extrapolate required underlying data points
Performing Investigative Analysis, documenting and maintaining a transparent overview of end-to-end data flows within Wealth Management
Effectively managing relationships with Data providers, aligning coherently and transparently with other Wealth Management data initiatives
Planning project delivery together with the Technology Development lead and Information Technology’s (IT) delivery lead, providing support as required throughout the development process
Supporting and co-ordinating testing on delivery, defining testing requirements with Stakeholders and performing ad-hoc / root cause analysis in order to support resolution of exceptions arising from testing
Supporting the client throughout the development and implementation process

Business Technology Analyst Resume Examples & Samples

Mortgage
CARD
Consumer Credit data analytics experience
Teradata and Hadoop experience and query ability also desired

IT Technology Analyst Resume Examples & Samples

Identify, evaluate and improve existing IT processes that can be enhanced by automation
Build and maintain a reporting mechanism to centralize the monitoring efforts for telephones/printers/network, etc
Monitor and respond to actionable system alerts with automated fixes
Work with Service Desk and respond to the escalated tickets
Maintain and enhance existing automation tools or scripts as needed
Comply with Corporate security guideline to maintain a secured IT environment
Participate in Problem Management and ensure the solutions/alternatives to the “problems” meet the service delivery agreement
Be part of Change Management for ongoing IT operation planning and coordination
Prepare detailed technical specifications for system enhancements or project assignments
Update and maintain “IT Service Tickets”
Apply changes to IT systems or procedures according to Change Management standard
Introduce new systems and ensure all support information are well documented in accordance to Disney IT Standards
Publish solutions to the incidents on Disney IT community platforms (Yammer/Backlot)
Minimum 5 years of experience with 3 years in applications and 2 years in infrastructure related system development work
Experience on Altiris platform and proven scripting skills to optimize existing event jobs
Experience on ServiceNow and with ability to develop new IT workflow
Recognized as a subject matter expert on Windows Server and proficient in multiple operating systems, including OS performance monitoring, setup and configuration, tuning, and troubleshooting
Proficient in web or webserver technologies: PHP, Node.js, Tomcat, IIS, Apache (IHS), MySQL, Oracle, MSSQL, etc., including ability to perform basic setup, configuration, and troubleshooting
Experience on Microsoft Active Directory, Messaging (o365) and Cloud service (AWS, Azure) programing integration with 3rd party software
Experience on infrastructure system administration (i.e. EMC storage, HP server/blade, VMware visualization technology and Nagios monitoring)
Deep understanding on internet technologies and network protocols, which include HTTP, basic load balancing configurations, security zones, VIPs, SNMP, REST and DNS
Ability to author tools and scripts to be used by other teams to automate repeatable manual tasks with standard scripting languages, such like PowerShell, VBscript, bash, python, golang, csh, batch
Proficient in network fundamentals including DNS, TCP/IP, HTTP, and Sub-netting
Perform technical root cause analysis and work out the solutions for potential software defects, production, performance or user-impacted issues
Ability to synthesize robust and cost-effective technical solutions against customer requirements
Achelor degree in Computer Science or equivalent qualification

Technology Analyst Resume Examples & Samples

Sit in the trade area and respond directly to requests for service
Open tickets to track work performed for line of business partners
Engage in the support of Key’s computer platforms at corporate and campus locations
Provide high level of customer service to Key's internal client base
Effectively communicate with the end user
Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
Complete work on assigned tickets within SLA
Use industry standard concepts, practices, and procedures
Rely on documented and established guidelines to perform the functions of the job
Communicate using excellent grammar and listening skills
Learn new things and adapt to new procedures
Provide audio isual support
2+ years of technical support experience in a computer support environment
Work within a customer oriented, positive team environment
Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
Provide support on single projects and initiatives within scope, budget and timeline
Install, support, and maintain desktop applications
Configure, troubleshoot and repair hardware
Install, configure and support common trade floor applications such as Bloomberg, Eikon, Factset among other software
Configure network connectivity, including mobile computing
Demonstrate functional knowledge of information security and best practices

Technology Analyst Resume Examples & Samples

A team player who can work independently and effectively at all levels of the organization with the ability to influence others to move toward consensus. Must be highly reliable, trustworthy, honest, and commitment oriented
A broad, enterprise-wide view of Real Estate Management, Lease Administration, and varying degrees of appreciation for strategy, processes, capabilities, enabling technologies, and governance
The ability to recognize structural issues within the organization, functional interdependencies, and cross-silo redundancies. These issues may exist in role alignment, process gaps and overlaps, data, and business capability maturity gaps
Experience enumerating, analyzing, and suggesting system improvements that support strategic and operational goals
Exceptional communication skills at all levels of the organization including both written and verbal communications as well as visualizations
Act as liaison conveying information in suitably accurate models between the functional team and their business/technology counterparts
Experience in traditional Application Development Life Cycle and conducting detailed requirements workshops with functional teams and user community
5+ years hands-on experience developing in Tririga (applications development, administration, security, report writing, performance tuning, etc.) or other development skills/experience that aligns well to Tririga development and working with Tririga Real Estate modules, demonstrating capability in the following areas
Collaborate and contribute as key member of the BMG Technology team assisting in the creating, implementing, and supporting of frameworks in Tririga
Ongoing support of other ERE specific technologies currently in development
Translating functional requirements to detailed design specifications and leading the effort to solution implementation
Identify and execute on continuous enhancements to the Tririga system
Provide on-going support and maintenance for Tririga and the Tririga database
Follow TD bank standards for specification development and documentation
Ensure ongoing documentation of Tririga system
Maintain proficiency with software applications/programs and/or department specific systems as required (i.e. Word, PowerPoint, Excel, Access, Outlook, Tririga)

Infrastructure Senior Technology Analyst Resume Examples & Samples

Configure Agent for the installed Introscope modules, perform installation testing to verify the agent and components are working correctly, verify connectivity and communication and set up monitoring on the Non-Production application for testing purposes
Perform integration and functional testing
Work with Application Team to design and configure dashboards, alerts, notification, Management Module and Report templates
Wily Enterprise Manager - Candidate must be an expert with Wily Enterprise Manager, Manager of Managers and the APM Application, XML, Java/J2EE, and experience with Unix/Windows operating systems for command line queries
Application Performance Optimization Analysis and recommendations for existing EM infrastructure
Wily Introscope installation and configuration for the applications
Enterprise Manager infrastructure maintenance
Building Application Performance Monitoring Dashboards and Alert Systems
Upgrade and document existing Infrastructure Enterprise Manager (EM) for Consumer, based on client requirements (all implemented applications)
Integrate EM infrastructures with Active Directory LDAP for security authentication (all implemented applications)
Implement LDAP groups and structures based on appropriate access required (all implemented applications)
Document and build new EM Infrastructure to allow addition of new applications and services. Monitor health and optimize performance of the EM clusters
Perform EM health check and performance baseline of Infrastructure environment. Optimize EM infrastructure for best performance (all implemented applications)
Leverage previous analysis and deliverables to create EM Infrastructure monitoring standards. (all implemented applications)
Build additional EM Infrastructures to add monitoring capacity and allow for future workloads. (all implemented applications)
Review and implement appropriate automation for EM infrastructure builds including performance of ongoing health checks and self-healing (all implemented applications)
Finalize and implement EM Infrastructures to add monitoring capacity and allow for adding additional applications
CA APM product expertise including but not limited to Wily Introscope, Wily CEM, Enterprise Managers
Java and JEE technology
WebSphere and TIBCO knowledge
Unix and Linux basic Administration

Professional Technology Analyst Resume Examples & Samples

Analyzes organizational needs that require system support; gathers, compiles and interprets information as well as assessing regulatory and risk issues
Identifies methodologies for testing functions, summarizing data to develop a recommended course of action, and analyzing and modifying existing system logic difficulties and documentation as necessary
Interfaces with business units including middle management and/or internal resources to ensure quality and timeliness through the testing of project/release work
Reviews system functionality and operational problems and determines required enhancements needed to improve system functionality and meet business needs
Bachelor's degree in computer science, engineering, or mathematics, or related field preferred
Four or more years of technology analysis experience
Skills in data administration and design
Interpersonal and presentation skills for interacting with team members and clients

Infrastructure Senior Technology Analyst Resume Examples & Samples

Proven experience ( 15+ years) working with high end Cisco routers and switches ( 65XX product range)
Strong working knowledge of at least three of the following routing protocols: EIGRP, IGRP, BGP, OSPF, RIP
Experience of using WANs (T1s, T3s, Frame Relay, ISDN, MPLS, etc.) Fast Ethernet, Gigabit & DWDM
Strong working knowledge of IP, IPsec and VPNs. Hands on experience using Packet Capture tools e.g. Network General Sniffers/ Ethereal network protocol analyser as well as probe devices
Experience of using Multicast in a Cisco environment
Familiar with Voice Gateways, IPT and VOIP beneficial
Preferably worked within large financial or banking network operations team
Analyse and solve business or technical problems
Ability to effectively communicate to internal clients through all available mediums (verbal, listening, writing, presenting)
Willingness to stay on the leading edge of technology by learning new techniques
PC Literate (Word, Excel, PowerPoint)
Good communication skills (both verbal & written)

Infrastructure Technology Analyst Resume Examples & Samples

Minimum 6 years of experience performing second/third level support in a technical Active Directory and infrastructure role
Understanding of tcp/ip topology as it refers to a general cisco and windows environments
Tcp/ip
Windows 2008/2012 server
VMware
Call Tracking mythologies
Experience with server deployment and imaging technology
Professional certification (e.g. A+, MCSE) strongly considered available to work after hours, off-hours, weekend and as required, some travel may be required between support data centers and corporate office
Must be able to summarize incident report, articulate solutions in writing to customer, staff and management
File transfer, DNS, SMTP, Email relays(Cisco IronPort)
Excellent troubleshooting skills
Must be able to work quickly to diagnose and analyze issues within our vast environment of technologies (Windows, Citrix, Storage, Linux, etc.)
Use sound judgment on when to involve upper management on business critical issues

Infrastructure Senior Technology Analyst Resume Examples & Samples

Interface with the network, systems, application support, development, and other operations staff to isolate, troubleshoot and implement various datacenter projects
Minimum 9 years of experience performing second/third level support in a technical Active Directory and infrastructure role
Citrix
Team Foundation Server
Experience with SQL 2005/2012
Financial services background preferable but not required
Networks

Technology Analyst Resume Examples & Samples

Two years of information systems experience
Bachelor’s degree, technical area preferred or technical training equivalent
Problems solving skills and oriented thinking
Demonstrates job competencies and completes task efficiently

Technology Analyst Developer Resume Examples & Samples

Collating business and functional requirements from business stakeholders and end-users, translating requirements into technical specifications and build robust, scalable, supportable solutions to integrate with various complex systems and process
Formulating plan and implementing deliverables following SDLC process throughout the development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing, to documentation, delivery and maintenance while maintaining high delivery and quality standards
Understanding existing legacy systems and process to come up with suggestions to improve process and technology standards aligned towards target state architecture
Drive the design and development of large-scale, multi-tiered business applications following service-oriented architecture and object-oriented design using core Java, J2EE technologies and modern UI tech stack C# .Net/WPF
Hands-on development for assigned core modules and establish test-driven development approach for other team members to follow
Participating in design reviews, including providing feedback on architecture and design issues, as well as integration, performance and scalability
Contributing to Level2 support, including problem and root cause analysis
Ensuring adequate and accurate documentation at various stages of work, in accordance with the Software Development Lifecycle (SDL) documentation requirements
5+ years of experience in software development in the required technology stream
Strong level object oriented design skills, demonstrable in JAVA, C++, C# .Net/WPF
Working knowledge of Java Messaging Service (JMS), Web services, WSDL, REST, JSON, XML and XML parsers
Strong SQL/PLSQL Programming skills, writing queries and stored procedures, etc. on Oracle 11.x or later
Knowledge of writing modular testable code integrated with automated testing tools
Strong and clear understanding of Data Structure and Design Pattern concepts
A good understanding of performance tuning techniques and procedures
Good to have exposure in UNIX / Linux shell scripting
Interacting daily with users, peers and management
A good understanding of enterprise applications and IT infrastructure and Operations is essential
Ability to work effectively both independently or as part of team
Ability and keen interest to learn new technology stack and develop solution as required
Finance domain background or knowledge is an added advantage
Should be a graduate from reputed college / university (computer science / information technology background preferable)

Technology Analyst Resume Examples & Samples

Willingness and ability to learn quickly new mathematical or technical methods and technologies
High energy, clear goal orientation and strong work ethic; “can do” attitude; professional attitude
Knowledge of web applications, transactional systems, reational database management systems, SQL, system/application architecture; Limited experience in understanding and developing Java or alike packages, methods and functions; experience can be acquired during university studies, projects or individual projects
Numeric and logical skills, analytical thinking
A good understanding of programming under any digital language, preferably Java, and SQL and PL/SQL
Coding any digital language (Java, Javascript, C++, VB, etc.)
Good oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, etc.) and consulting skills
Good problem solving and troubleshooting skills with the ability to exercise mature judgment
Eagerness to mentor junior staff

Technology Analyst Resume Examples & Samples

Knowledge of relational database management systems, SQL, system/application architecture; Limited experience in understanding and developing SQL statements and PL/SQL packages, procedures and functions; experience can be acquired during university studies, projects or individual projects
A good understanding of SQL and data modelling
A good understanding of Microsoft Excel or alike tools

LPD Technology Analyst Resume Examples & Samples

Analyze requirements. Work with stakeholders, sponsor, and project manager to prioritize requirements and agree on assumptions and constraints. Organize, model, and specify requirements with the appropriate level of detail given complexity, risk, and audience. Work with stakeholders, sponsor, and project team to verify and validate requirements through review of requirements
Requirements Management & Communication
Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely
Decompose high-level business and user requirements into functional and nonfunctional requirements, specified in an appropriate level of detail suitable for use by project team members who base their work on the requirements
Represent requirements using alternative views (ex. models/diagrams) where appropriate
Communicate requirements to ensure all stakeholders have a shared understanding of the solution and to secure approval from stakeholders with the authority to approve
Manage issues and changes to baselined requirements by identifying business impact of the changes and through effective application of change control processes and tools
Manage traceability of requirements to ensure alignment to project goals and objectives as well as alignment to development and testing plans
Manage requirements documentation for reuse
Business Analysis Planning & Monitoring
Work with project sponsor, stakeholders and project manager to document the product's vision, and the project's and product's scope
Conduct stakeholder analysis to identify any role or system that impacts or is impacted by requirements
Work with project sponsor, stakeholders, and project manager to identify appropriate representatives for each user group and discuss their involvement in the requirements process
Determine the best elicitation techniques, requirements deliverables, and amount of time needed from stakeholders based upon knowledge of a given project or product; document that information in a requirements work plan that includes a clear business analysis approach and scope, requirements communication plan, deliverables to be produced, and business analysis tasks to be performed
Trains LMS team on technologies and processes
Backs up LMS Lead as necessary
Advanced working knowledge of Learning Management Systems required
Ability to establish and document processes for all parties involved required
Ability to stay calm under pressure required
Ability to think analytically to solve complex problems and issues required
Ability to capture and document requirements and potential solutions required
One-on-one and small group training skills required
Development tools/languages including Microsoft Excel, Powershell, SQL, Python, Pentaho, R, SAS, C#, JavaScript, HTML required
Virtual classroom tools (ON24, WEBEX, Go To Meeting, Adobe Connect, etc.) experience preferred
Crystal Reports and/or Microsoft Reporting Services experience preferred
3+ years relevant experience required
Ability to supervise, direct, and review the results of projects or assignments required

Senior Boarding Technology Analyst Resume Examples & Samples

Analyze, triage, and/or solve issues with minimal guidance
Analyze trends in reported issues to develop/suggest new training or processes to improve user experience
Write, review and execute test scripts for new functionality and production issue fixes
Maintain the SLA for response back to Support or Sales, and drive the resolution of those coding production issues

Senior Technology Analyst Productivity Services Resume Examples & Samples

Execution of the Reliability Process for all Basic Productivity Services including operational and Basic Productivity Service performance, significant trends and recommended actions, high priority problems and associated action plans, potential risk of the overall environment and future recommendations for tool, operational, and process improvements
Continually look for ways to improve and then implement these improvements for all Basic Productivity Services
Coordinate and execute all Technology Lifecycle Management activities for Basic Productivity Services
Execute all Technology Lifecycle Management activities for Basic Productivity Services
A Bachelor’s Degree is required, preferably in Computer Engineering/ Computer Science
A minimum of 4 years of experience in Information Technology is required
Technical knowledge and experience of enterprise level infrastructure engineering and development, with a focus on Global Messaging and Office Productivity is required
Ability to apply knowledge of system engineering to diagnose and resolve infrastructure problems is required
Some experience with project roles on enterprise development projects is required
Ability to execute tasks in a high-pressure environment is required
Knowledge in the following technical areas: Global Messaging (Exchange), Office Productivity (Word, Excel, PowerPoint and Outlook) and Adobe Acrobat Ability to apply knowledge of system engineering to diagnose and resolve infrastructure problems is preferred.Info Technology

Infrastructure Senior Technology Analyst Resume Examples & Samples

Strong understanding and hand-on experience on voice project deployment
Deep knowledge on Avaya, Nice, Cisco or SBC setup requirement
At least 5-7 years experience in handling voice project deployment

Infrastructure Technology Analyst Resume Examples & Samples

Analyze and apply patches, EOVS/EOL remediation/upgrade newer version
8+ years hands-on experience supporting: Oracle/MS-SQL RDBMS
Guide and work with the 24/7 production support team for the databases availability

Infrastructure Senior Technology Analyst Resume Examples & Samples

IBM DB2/V11
Datasharing Knowledge
DB2 Migration, Installation Experience
SMP/E, RACF, CICS, MQ Series, VTAM, TCP/IP
Omegamon DB2
DB2 Omegamon
CA Detector/Migrator/Log Analyser
Tivoli Workload Scheduler

100

Wealth Management Business Technology Analyst Resume Examples & Samples

Three to five years of experience in computer technology applications and analysis
Experience in Wealth Management or Broker Dealer experience
Series 7 preferred
Strong understanding of project life cycle methodology (PLM) and testing methodology/procedures

101

Business Technology Analyst Resume Examples & Samples

Eight or more years of experience in project management, and computer technology applications and analysis
Experience supporting Trust and Investments technology projects
Comprehensive knowledge of Securities Services middle and back office operations
Advanced knowledge of Fund Custody products and services
Experience implementing large projects
Experience as a business analyst; proven track record of creating business line requirements
Experience as a testing coordination lead, managing QA and UAT efforts
Superior interpersonal relationship building, verbal and written communication skills
Strong leadership and negotiation skills, including vendor management
Strong understanding of project life cycle methodology (PLM) and post project support
Financial Services knowledge, preferably in Trust
Experience in data mapping

102

Business Technology Analyst Resume Examples & Samples

Ability to develop test schedules, review testing plans, track and resolve testing defects/issues and report on test results
Strong analytical and problem-solving skillsto be used in the gathering and writing of business line/functional requirements
Extensive leadership and negotiation skills working to resolve issues and acting as a liaison or business line lead on projects between multiple business lines and the IT teams
Thorough knowledge of Institutional Trust and Custody and Operations business line or function area. For example: account on-boarding, RIA and IRA processing, trading, reporting, performance and cash money movement　
Knowledge of SEI Trust 3000 application and Web based systems such as Pivot.

103

Business Technology Analyst Resume Examples & Samples

Ability to conduct an analysis of business/technology needs including: scheduling meetings, planning agendas, conferring with business line leaders, providing consulting, providing analysis or project support leadership, determining project support tasks, determining project milestones and timing, executing assigned project tasks, addressing initiative risks and issues, applying project management and testing methodology/procedures, determining implementation/testing approach, creating analysis and project documentation, developing written recommendations and making presentations to business lines up to and including executive management
Strong understanding of technology analysis, project management and testing methodology/procedures
Ability to develop high quality project documentation including executive level reporting to articulate project goals, project milestones, project approach, project status, test plans, etc
Proficient computer skills, especially Microsoft Collaboration Suite and Microsoft applications
Experience with Lotus Notes to Microsoft Collaboration Suite conversion preferred
Excellent leadership, planning, organizational and time management skills
Strong ability to learn new technologies
Excellent interpersonal, verbal, written and presentation communication skills
Understanding of Financial Services
Independent and self-motivated
Collaborative team player

104

Business Technology Analyst Resume Examples & Samples

Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems
Acts as a liaison for project release and typically performs analysis supporting the strategies and objectives of the business line
Compiles and analyzes information that is very detailed and often interpretive making project release recommendations based on the findings
Interfaces with internal and external resources to ensure successful completion, installation and implementation in accordance with client needs
Experience working with technology vendors
Comprehensive knowledge of financial services

105

Business Technology Analyst Resume Examples & Samples

Proficient computer skills, especially Microsoft Office applications (Excel and Access)
Mortgage experience preferred
Incentive Compensation experience preferred

106

Business Technology Analyst Resume Examples & Samples

Five or more years of experience in investment operations activities
Licensing may be required
Strong operational knowledge of all investments operations’ functions, including thorough knowledge of industry rules and regulations
Thorough understanding of investments operations such as brokerage, trust or retirement investments
General understanding or desire to learn and utilize the following script language SAX Basic, SQL
Well-developed interpersonal, verbal and written communication skills
Ability to manage multiple task/projects and deadlines simultaneously
Excellent computer skills, especially Microsoft Office applications, Microsoft Access a plus
Strong planning, problem-solving and organizational skills
Ability to identify and resolve/escalate problems

107

Senior Technology Analyst Resume Examples & Samples

Acquire and maintain subject matter expertise on company regulatory, audit and security policies as they relate to system management and software development in general as it applies to Middleware space and team zone of responsibility
Candidate will be responsible for devising plans and internal processes to rectify any regulatory findings and manage the expectations and relations with key regulatory stakeholders
Evaluate and advise team on interface requirements & specifications in the aspects of policies internal and external
Communicate with our business partners in the aspects of design that require relevant clarification as its fitting/validity
Facilitate dialog and fact finding with Enterprise Information Security, Compliance Division of the Americas, and other entities in regards
Organize, lead and perform activities related to servicing requests from Enterprise Information Security, Compliance Division of the Americas, and Audit
Organize, lead and perform activities related to adherence to internal policies and procedures
Experience with system/application ownership (middleware systems a plus) where candidate is responsible for responding to audit, security and regulatory findings and devising plans to rectify findings
Experience working in financial institutions preferred
In depth understanding of Enterprise Architecture Integration and concepts of Enterprise Service Bus related strategies, methods and tools
High level of experience (preferable hands on in recent years) with Middleware or related/compatible technologies
Experience in effectively liaising technical issues with policy making and regulatory entities
Excellent mentoring and management skills strong research and problem solving skills
Excellence in information architecture, interoperability, integration, access control and security
Solid application design and architecture and documentation skills
Experience in process improvements, automation, workflow and search and retrieval technologies
Superior interpersonal skills and the ability to collaborate actively and proactively with others in a cross-functional team
Ability to communicate effectively in writing, verbally and as a presenter and self-motivated and self-managed

108

Business Technology Analyst Resume Examples & Samples

Advising key R&D leadership on the appropriate business process, operating model and technology goals for R&D organizations to best support their overall strategy
Advising R&D organizations how to rationalize and harmonize their business processes and supporting technology
Assessing how and which technology solutions will best support the latest in scientific and business analytics
Supporting global implementation of business processes, operating model and technology solutions across all the countries that a company operates in
A technical background via an undergraduate degree or work experience
Enrollment in an Advance degree (MA, MS, Ph.D., MD, VMD, etc.) in Biotechnology, Biomedical Science or Engineering
A Bachelor’s in the following or related area(s): Computer Science, Computer Information System, Management Information Systems, Data Analytics, Math, Accounting, Business, Finance, Marketing, Operations, Statistics, Supply Chain, Computer Engineering, Electrical Engineering, Engineering Management, or Industrial Engineering
Strong academic track record (minimum GPA of 3.4)
Two to five years’ experience, with one to two years’ experience in roles that have used technology as a business enabler
Travel up to 80% may be required, dependent on project role and location
Undergraduate or Master's degree
4 cumulative GPA strongly preferred with equal or stronger performance in your major(s)
Strong academic performance and extracurricular activities
Experience, interest and aptitude in technology
Sharp analytical mind
Willingness to travel (required)
Computer Science, Computer Information Systems, Management Information Systems
Accounting, Business, Finance, Marketing, Operations, Supply Chain
Computer Engineering, Electrical Engineering, Engineering Management, Industrial Engineering

109

Technology Analyst Resume Examples & Samples

Consulting with business professionals, researchers, and developers to drive a variety of new projects that deal with complex mission critical business implementation
Partnering with teams across the firm including modeling, engineering, accounting, investor relations, risk, and business development to analyze, develop and design solutions
Analysis, design, and development of web-based dashboards for senior management
Participate in the Enterprise Data initiative to generate efficiency and transparency across the firm

110

Contact Centre Technology Analyst Resume Examples & Samples

Manage, maintain and develop contact centre technologies including Interactive Intelligence (telephony, call recording, feedback, quality, WFM, and dialer) NICE call recording and real time process optimisation, Zeacom telephony and Impact 360 WFM
Manage the design and structure of call flows and related technology to ensure and optimum experience, and service standards for our corporate clients
Work with internal and external stakeholders, including management, team leaders, clients, IT and suppliers to drive change to existing system configurations
Providing 1st point support for Helpline for any technological issues and working with our broader IT team to provide resolution
Reporting back-up support for analysis of operational effectiveness
Manage our Employee New Starter process to ensure all IT provisioning is in place
Coordinating enhancements of the IVR functionality
Contributing to project management of new technology implementation, system upgrades, and changes to operational processes

111

Senior Hrms Technology Analyst Resume Examples & Samples

5+ years of related Human Resources experience; 2+ years of ERP implementation experience and currently working either with PeopleSoft 9.1 or equivalent or another application such as Oracle Fusion HCM; and, 2+ years of hands on PeopleSoft Application Security experience
High School Diploma and/or Associate's Degree in a related field
Strong functional knowledge of HCM
Familiar with Software Development
Microsoft Office/Suite proficient (Excel, PowerPoint, Visio, etc.)
Previous experience in a Human Resources or Systems role

112

Business Technology Analyst Resume Examples & Samples

Solutions Development: Ability to determine customer requirements and translate into solutions (business case, requirements, product needs) and makes recommendations on existing client solutions in order to enhance/optimize current client solutions(s)
Tactical Implementation: Carries the ultimate responsibility for the success of the client's implementation to ensure that new solutions or enhancements are implemented successfully
Customer Support: Working directly with the customer, operations, and core development team(s) on customer support issues
Communications: Advises management of customer acceptance of existing or proposed solutions and services. Assist in enhancing the total client relationship through support of the Sales team and using consultative knowledge to assist with client engagements
Product Release Support: Working directly with operations and core development teams on product releases and functionality testing of the releases
Bachelor's degree in MIS, computer science, information technology, analytics or equivalent
2-5 years of work experience performing strategic delivery and/or operational data analysis in a consulting services company
Ability to work independently and set priorities to achieve desired results
General understanding of software and database tools (JAVA, SQL, Business-Rules editor, etc.)
Client-facing consulting experience
XML/WSDL
Database (Oracle preferred)
The ability to write SQL queries
Experience with Business Rules Engines
Integrated Development Environments such as Eclipse
Strong Documentation and Presentation Skills
Conceptual knowledge of SDLC methodologies (ex: Agile, Scrum)

113

Technology Analyst Resume Examples & Samples

Provide second tier support of computer systems within the corporate space
Be detail oriented and thorough, must follow tasks through to completion
Remain clearly focused while multi-tasking
Learn new things and quickly adapt to new procedures and requirements
Identify, document, and make recommendations to third tier support on improvements based on incident data and frequency
6+ years of technical support experience in a computer support environment
Exhibit computer problem solving capabilities with experience in root cause analysis
Possess working knowledge of computer theory and support
Provide knowledgeable support on multiple complex projects and initiatives within scope, budget and timeline
Manage desktop systems
Possess excellent customer service skills, be detail oriented and organized

114

Product & Technology Analyst Resume Examples & Samples

Develops procedures for incident escalation, triage and management, metric and measurement creation, management, dashboards, administration of external monitoring tools, and communication process
Ensures timely execution of scheduled and repeatable processes such as daily triage, system monitoring and event log improvements are understood
Identifies persistent or recurring problems and recommends creative solutions
Maintains escalation and contact lists for mission critical tools
Recommends opportunities for process improvement around Product Support, Batching Operations, VOCC and Integration Support escalation resolution
Monitor CS ticket escalations for trending and reporting, and work with Product Support Engineers to understand drivers, and ensure resolution of tickets in a timely manner
Work with Product Support Engineers to ensure the TOI of new product changes is occurring with Product Management; ensure creation of training documents based on TOI, publish documents in the knowledge base, and deliver training to the Merchant Support team and Product Development staff
Represent CS and customers in reoccurring Product Development meetings, defining product requirements, and troubleshooting system issues
Maintains PSE On-Call coverage calendar
Owns documentation of Product Support standard operating processes
Ensure the correct technical staff is working on an incident
Ensure Product Feature Requests are aggregated and documented from various channels, such as Bright Ideas Committee, Merchant Feedback, Top Clients, Forum Ideas, etc
Refine internal and external communication processes and procedures as needed
Represent Merchant Support on outage bridge calls
Troubleshoot bugs by reproduction, user testing, and log analysis
A track record of a strong customer focus. 5+ years of experience in a Technical Support role with at least 2 years in-depth technical experience such as Tier 3 technical support, software development, or back-end web development preferred
Ability to lead meetings as a strong change agent, and persuasive to business leaders
Experience in Agile, Waterfall and Lean/Kanban methodologies
Experience in ITIL (Information Technology Library) incident management methodology

115

Business Technology Analyst Resume Examples & Samples

Communicate effectively with coworkers, peers, management, Products Owners, and stakeholders to create a shared understanding of project requirements
Assist in user story creation, acceptance criteria definition, and business process models updates
Lead and facilitate brainstorm discussions
Create and update documentation for different audiences, including operations and customer support
Participate in iteration planning, story estimation, daily stand-up meetings, demos, and retrospectives as a team member
Exhibit Agile values and principles within the team
Advocate creativity, transparency, and honesty
Focus on continuous learning and early feedback loops
Must have 3-5 years of experience working in an agile environment
Strong facilitation and problem-solving skills
Detail-oriented with good documentation and testing skills; familiarity with executable requirements/specification by example is a plus
Comfortable summarizing ideas and diagrams using white-boarding techniques
Experience building strong relationships and trust at all levels
Experience in removing roadblocks and resolving conflicts
Experience in the airline/travel industry desired but not required

116

Senior Business Technology Analyst Resume Examples & Samples

Creates process engineering and business flow assessments to ensure appropriate engineering of solutions
Creates and implements business partner feedback mechanisms
Uses Human Factors Engineering principles to determine solution approach
Contributes to the creation of business plans (including business cases) to assure plans meet company goals
Integrates business plans with technical programs and project plans
Serves as lead conduit between developers, architects and designers, and with internal business partners and/or vendor companies
Provides technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
Typically leads cross-functional teams to address business or systems issues
Supports team by assisting with: functionality questions, testing, implementation, and other deployment and delivery functions, as assigned
Leads enhancement level projects of complexity
Elicits business requirements from partners and translates them into functional specifications and may assist in technical design
Undergraduate degree in CS/CE/CIS/MIS/Engineering/Technology or Business Administration related field or equivalent experience/training
At least 3 years of relevant technical or business work experience
Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
Proficient in Windows environment and advanced skills with Microsoft Office software
Excellent interpersonal, verbal, and written communication skills, with ability to effectively interact with employees and vendors at all levels
Strong focus on customer service and teamwork

117

Technology Analyst Resume Examples & Samples

Lead development phase during implementation of world-class technology solutions to solve business problems across one or more client engagements
Provide input to senior solutions delivery analyst and delivery lead to build comprehensive implementation project plans
Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion
Collaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions
Bachelor's/master's degree with specialization in Computer or IT, BCA or other computer-related disciplines with minimum 60% marks throughout the education
Up to 3 years of relevant consulting industry experience working on small/medium-scale technology solution delivery engagements
Experience working with front-end user reporting (e.g.: MSTR, Business Object, Cognos), back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies
Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams

118

Infrastructure Senior Technology Analyst Resume Examples & Samples

Experience in supporting Voice infrastructure related to Avaya & NICE
Experience in installation, configuration and troubleshooting on the Avaya systems
Background knowledge on voice systems including Avaya PBX, NICE, Cisco CUCM, Acme SBC a plus
Ability to perform troubleshooting and problem solving
Voice certifications / qualifications helpful

119

Senior Technology Analyst / Qlik Sense Resume Examples & Samples

Owning data model and report design
Serve as an expert and training to other team members on Qlik Sense
Assist in identifying solutions to request or problems for Qlik Sense
Able to accurately estimate effort and develop project plan for Qlik Sense report development
Creative, responsive and adaptive in a dynamic environment
Ability to work 40 hours per week; bearing in mind some overtime may be required
Ability to independently, resourcefully, and creatively research and implement new solutions/proof of concepts
3-5 years of experience in Qlik Sense/Qlik View report development
Extensive experience with front end reporting solutions
Experience developing production-quality applications in Qlik Sense
Experience creating dimensions, measures (including set analysis) and objects for the master library in Qlik Sense
Ability to write Qlik Sense LOAD scripts and validate data
Basic understanding of Extract-Transform-Load (ETL)
Create and use connectors to various data sources in Qlik Sense
Understand the QVD layer and architecture of the Qlik platform
Ability to architect data to provide optimal performance
Experience with application security for user and section access in Qlik platform
Experience in using different extensions to develop Qlik Sense application
Familiar with SQL and relational databases
Visualization and user interface design experience and understanding of design best practices
Pharma data knowledge background is an advantage
Reporting, Qlik Sense (required), SQL (required), Excel, Communication Skills
Qlik Sense Certification (Business Analyst and/or Data Architect) is an advantage
Experience in requirement gathering and creating requirement/UAT documents
Strong leadership, verbal and written communication skills with ability to articulate results and issues to internal and client teams
Knowledge of current issues, practices, methodologies, and trends in the Business Intelligence domain

120

Business Technology Analyst Resume Examples & Samples

Eight or more years of experience in computer technology applications and analysis, including familiarity with Business Process Management (BPM) concepts and applications
Five or more years of experience in project management, product support and leadership, including the ability to lead business requirement discussions and drive aspects of the project and business requirements for the line-of-business
Experience facilitating workshops and focus group sessions
Experience creating design documents, use cases, user interfaces, and other documentation to facilitate requirements gathering
Familiarity with Agile/SCRUM
Familiarity with business process modeling, ideally using Business Process Modeling Notation (BPMN)
Familiarity with BPM and process automation applications such as Lombardi/IBM BPM, IBM Blueworks Live, Pega, Appian, Adobe LiveCycle, IBM Forms Experience Builder (FEB), VersionOne

121

Business Technology Analyst Resume Examples & Samples

Five to eight years of experience in computer technology applications and analysis　
VB/VBA　
SQL　
Microsoft Access　
End User Applications　
Three to five years of experience in project management and leadership　
System design, development, testing and documentation　
Knowledge sharing and mentoring　
Ability to conduct an analysis of business needs
Thorough knowledge of a business line or function area

122

Business Technology Analyst Resume Examples & Samples

Partners with the business line to develop requirements
Participates in testing, training, and implementation of applications
Analyzes and evaluates user needs
Develops and maintains a complete and accurate understanding of how a business unit conducts their business
Assists in developing and maintaining detailed knowledge of the business's current technology and infrastructure from a functional perspective
Assists business lines in use of new and existing capabilities of a system
Works with internal business groups to document, analyze, and redesign business processes
Partners with business representatives to identify, refine, and document detailed business needs
Joins clients and technical staff to investigate, analyze, and resolve application problems related to system functions
May be point of contact for user support and problem-solving
Strong organizational and prioritization skills
Frequently interfaces with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work
Works with technology and application development teams to design functional solutions that appropriately meet the business needs
Works with the application development team to create functional designs
Able to manage small projects
Three to five years of experience in business analysis of technology applications
Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting, making verbal and written presentations
Strong understanding of project life cycle methodology
Exposure to project management
Exposure to agile project management and software development
Proficient computer skills, particularly Microsoft Office applications
Strong leadership and negotiating skills
Outstanding interpersonal skills, ability to maneuver through a large institutional environment, build strong relationships and contacts

123

Business Technology Analyst Resume Examples & Samples

Bachelor's degree in computer science, information technology, finance or accounting
Experience with software application, database management and/or data administration
Acute attention to detail
General understanding of the investment management industry

124

Business Technology Analyst Resume Examples & Samples

Bachelor's degree in business or related field, or equivalent work experience
Proven customer service skills and experience
Intermediate knowledge of the Mutual Fund industry
Familiarity with shareholder recordkeeping systems
Experience with electronic business applications and business process management tools

125

Business Technology Analyst Resume Examples & Samples

Basic understanding of project management methodology and procedures
Ability to perform multiple tasks with minimal supervision
Familiarity with shareholder record keeping systems
Experience with electronic business applications and web development tools

126

Technology Analyst Resume Examples & Samples

Provide input to senior solutions delivery analyst based on past experience and understanding of requirements to design a flexible and scaleable solution
B.E/B.Tech or M.E/M.Tech/M.S in disciplines such as Computer Science, Information Technology, EEE, etc. with strong academics (minimum of 68% or an equivalent CGPA (6.8))
Prefer experience working with front-end user reporting (e.g.: MSTR, Business Object, Cognos), back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies

127

Rohq-cti-infrastructure Technology Analyst Resume Examples & Samples

Process all change records: extract, review and lock change records; reject and raise Issue record to the requestor, if records do not complete according to the requirement of the change management standards and procedures
Control and analyses change scheduling to be within the green zone or low peak period of the business operations as agreed and approved by the business and/or CTI management, to ensure optimum system availability and reliability
Ensure required forms, document and/or diagrams are attached with the submitted change records
Perform 1st level analysis of change deviation requests, i.e., Priority 2 Business Critical (Expedited) change requests and freeze period change requests
Follow-up on Priority 1 Break Fix (EMER) records regularization and closure
Ensure daily and weekly Forward Schedule of Changes (change calendars) are promptly prepared and distributed
Coordinate and conduct Regional & Asia Pacific Processing Centre Weekly Change Advisory Board meetings
Ensure compliance to the Citigroup Information Technology Management Policies, Standards and Procedures
Communicate and enforce compliance to the Change Management policies, standards, procedures to users
Ensure timely transmission of auditable document to Compliance or Quality Control Office for all reviews
Maintain acceptable audit ratings for all areas of Change Management responsibilities
Collate and analyze change statistics and metrics, facilitate Change Control Manager the details for resource planning and opportunity for process improvement
Ensure prompt updates of region change management metrics into the Global Management Reporting System
Ensure promptness of completing all tasks as listed in the Departmental Control and Functional Checklist
Maintain currency in the technical and functional knowledge of the Change Management Processes and Tools
Ensure prompt and timely update to the timesheet
Minimum of 2 - 3 years relevant work experience in IT Operations or related field
Very good understanding and awareness of the ITIL Problem management process and procedures
Well organized, with the ability to plan ahead for short- to medium-term objectives and able to identify, organize and facilitate the work is required
Strong analytical and presentation skills in business reporting which includes advanced business writing skills
Ability to work under pressure and strives for efficiency and effectiveness with commitment to service assurance best practices
ITIL® Foundation Level Certification preferred
Strong communications and influencing skills, with the ability to fluently interact with subordinates, peers and Senior Management
Ability to manage multiple problems with conflicting priorities

128

Senior Technology Analyst Resume Examples & Samples

Lead design and development phases during implementation of world-class technology solutions to solve business problems across multiple client engagements
Partner with solution delivery lead to build comprehensive implementation project plans with well-defined tasks and owners
Leverage information from requirements-gathering phase and utilize past experience to design a flexible and scalable solution
4-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
Manage team of analyst across different development skill-sets (Front-end user reporting, Back-end database management, ETL interfacing).Additional skills
Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
Willingness to travel to other global offices as needed to work with client or other internal project teams

129

Senior Business Technology Analyst Resume Examples & Samples

3+ years of relevant system development experience, focused on technical solution delivery
Possesses experience managing user stores within an agile software development process
Elicits business and technical requirements utilizing a variety of techniques
Responsible for non-functional requirement, including availability, security, response time, etc
Understands system limitations which may constrain delivery of functional requirements (based on architecture, as an example) and asks business qualifying questions
Able to logically decompose operations into individual scenarios that exercise most aspects of the original operation
Possesses strong written communication skills, expressing information and key points clearly and concisely
Assimilates new ideas and concepts quickly
Listens to and ensures the viewpoints of others are heard
Able to explain and guide others through their logical thinking process
Makes effective presentations to small and mid-size audiences
Raises questions and issues comfortably with groups or one-on-one
Responds to questions with easy to understand answers backed by sound reasoning
Reads and perceives implications of data formatted in XML
In addition, iterates with the development team based on technical and non-functional requirements
Possesses a basic knowledge of software architectural patterns and principles such as SOA, ETL, ESB, and MDM
Demonstrates a basic knowledge of relational database theory; able to read simple database design diagrams
In addition, performs fit/gap analysis on technical integration components, including data models, interface documents and/or schemas
Possesses a broad experience with a variety of diagram types (such as flow charts, sequence diagrams, etc…) with commensurate experience in tooling
Interacts in a professional and positive manner, quickly developing a rapport with others
Possesses experience defining unstructured situations in terms of results and establishing a plan to reach them
Adaptable to unexpected events, new facts, and rapidly changing circumstances
Effective when given ambiguous tasks and assignments
Willing to do the detailed work necessary to ensure the success of a project
Proactively identifies ways to improve processes and techniques in themselves

130

Business Technology Analyst Resume Examples & Samples

In-house experts who marry technology capabilities and COE needs (i.e. analytical models); recommend solution enhancements; train/re-train COE employees
In-house Stucky expert; participate in system testing
Required application experience: data mining software (i.e. Monarch), Business Objects, Access, Excel, Stucky, Shaw
Turn data into information to accelerate decision making; use dashboards/reports to provide transparency for management
Deep analytical skills with solutions mentality
Deep collateral monitoring/operations experience
Strong project management skills with great attention to detail
3-5 years related experience required

131

Infrastructure Senior Technology Analyst Resume Examples & Samples

Bachelors degree or equivalent with over 7-8 years of overall IT experience
SME for Net backup , Data domain , Avamar , Networker
Proficient in Backup Infra internal self assessments on audit, compliance and Risk Control and periodic testing methodologies
Experience and clear understanding on Project Management
Able to motivate the team and drive towards the desired strategic objectives aligned departmental deliveries
A self motivated personnel with good attitude, communication and interpersonal skills

132

Infrastructure Technology Analyst Resume Examples & Samples

Assist in Business Financial Analysis of Consumer Banking for Infrastructure charges
Work closely with Country Operations heads, Technology Heads and Infrastructure Heads on a regular basis (Global & Regional)
Lead/ Execute Regional Programs across all Asia/EMEA countries (send dashboards/ conduct stakeholder meetings/ send/ follow up on minutes, and escalate on risks/issues)

133

Infrastructure Senior Technology Analyst Resume Examples & Samples

Planning, organizing, monitoring and managing of activities in the Incident, Problem, Change, Configuration and Service Management functions within Asia Pacific Production Operations organization
Providing support in ensuring highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of Production Services
Developing strong business relationships to help coordinate/resolve major support incidents, production problems impacting businesses, towards enhancing client experience
Maintaining contacts with major business stakeholders to foster and maintain cooperation required for critical initiatives Continuous Service Improvement

134

Technology Analyst Resume Examples & Samples

· The candidate must have a bachelor's degree
4+ years of experience in information technology with an emphasis on Business Systems Analysis, and Implementation management
Conceptual and practical understanding of full project lifecycle - ability to manage the processes of requirements gathering, analysis, testing, training, quality assessment
Strong presence, comfortable interacting with, presenting to and influencing senior management
Have extensive knowledge in Microsoft Office. Proficient in various desktop and internet based applications
Have a great sense of detail, know how to take on various duties in short time. Be able to take initiative when needed

135

Technology Analyst Resume Examples & Samples

Basic knowledge or experience in at least one of the following
Ability to communicate and collaborate effectively
Organization and time management skills

136

Business Technology Analyst Resume Examples & Samples

Maintaining project management processes, including project goals, deadlines, metrics and budget
Determining project dependencies
Leading meetings
Fielding calls
Managing calendars
Receiving and directing visitors
Creating spreadsheets and presentations
Making travel, meeting and event arrangements
Preparing reports and financial data
Training and supervising other support staff
Customer relations
Bachelors degree in telecommunications, computer science, information technology or 5+ years of progressive technical training/experience is required
PMP certification
Possess effective verbal and written communications as well as strong organizational skills
Must be capable of working well independently as well as in a highly collaborative team environment
Extensive software skills, Internet research abilities and strong communication skills are required
Must have good knowledge of Cisco ACS 5.x version or Cisco ISE
Strong working knowledge of remote access types and their security implications
Working knowledge of various encryption algorithms and techniques
Working knowledge in system, UNIX, Windows, and network device administration
Experienced in the creation of technical documentation including discovery of devices, visio

137

Business Technology Analyst Resume Examples & Samples

Intermediate proficiency in Microsoft Word and PowerPoint
Intermediate to advanced proficiency in Microsoft Excel (pivot tables, functions, etc.)
Intermediate to advanced proficiency in Microsoft Access with basic physical database design, including creation of queries, tables, forms, and reports
Maintain internal SharePoint site and external webpage using WordPress and basic HTML
Automation of processes for repetitive reporting requirements and presentation
Think critically and analyze financial data through queries and reports
Communicate findings and data inconsistencies during data analysis
Create and present visual presentations for customers and senior management
Provide great customer service and technical support to internal and external customers through email or phone
Review reporting processes for efficiency and create solutions for automation where necessary
Work collaboratively within a team
Organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business questions and needs
Identify gaps and adapt training needs within the organization to develop reference guides
Develop training courses and materials based on policy and procedures, specializing in technical training
Facilitate trainings in person and/or using webinar software

138

Business Technology Analyst Resume Examples & Samples

Leads the requirement definition and product acceptance for Business Teams focusing on the user experience and the applications’ screens
Manages strong and productive relationships with business customers and colleagues
Communicates and collaboratively work with Sabre to help to drive the functional requirements the business owner requests
Understands potential fit and gap analysis on business requirements
Works closely with the Testing team to ensure test cases and acceptance criteria are documented and test plans are successfully executed
Works with business teams to define training strategy and supports the training lead to ensure training materials and plans are developed
Ability to build business relationships to reach effective solutions across multiple departments and stakeholders
Understanding of AA reservations systems and how internal teams interface with Sabre essential
Proven leadership, communication and relationship building skills
Proficient in Excel, Word, PowerPoint, Outlook, and SharePoint
Experience in the Agile Methodology preferred
Self-starting and excelling in a project with minimal direction
Organizational, logical, analytical, listening, and problem-solving abilities
Capable of working in a matrix-team environment
Reservations and/or Airport experience preferred

139

Decision Technology Analyst Resume Examples & Samples

Analyze demand forecast and Revenue Management optimization model results, monitoring data integrity and results while evaluating effectiveness. Recommend and discuss improvements
Develops and implements decision support tools and builds query databases as required for management support using various programming languages and tools
Develops detailed test plans and leads group of analyst testers in acceptance testing
Works with end users to determine business needs
Supports end users in Revenue Management and Fleet by explaining decision support system results, building database queries, and troubleshooting analyst concerns
Applies decision support tools and database queries to business problems in order to access/capture appropriate data, interpret the results, and make recommendations
Assists in management reporting
Bachelor's degree required in Operations Research, Industrial Engineering, or Quantitative discipline
Minimum of 1 year of data analysis or an equivalent combination of education and experience
Experience with programming using Visual Basic, VBA, SQL, Access, SAS, & Java
Strong analytical, judgment, and problem solving skills
Excellent organization, time management, and planning skills
Excellent documentation skills required and the ability to work effectively with clients, IT management, and their staffs
Experience with databases and queries required, including SQL and Access
Experience with Visual Basic/VBA required
Experience with Brioquery a plus
Solid PC skills including knowledge of MS Office (Access, Excel, Word)

140

Senior Business Technology Analyst Resume Examples & Samples

Provide all materials necessary to furnish the services and deliverables profiled below in accordance with the delivery schedule and specified standards of performance. Responsible for controlling the quality of work performed under this SOW and shall deliver all work products and services in a manner that will meet or exceed the contract requirements
Responsible for regular reporting and review requirements as specified by the Government Task Manager. Perform all the planning, management and technical functions described herein and shall provide all the resources required to fulfill the requirements of the SOW
The Contracting Officer may add requirements and/or labor categories during the contract period to address changes and/or advances in technology or to meet the Government’s needs, provided that the new or changed requirements fall within the Statement of Work. Additionally, the offeror shall provide support to other areas within OBO and other bureaus and posts throughout the DoS

141

Technology Analyst Resume Examples & Samples

Evaluates inventions disclosed to JHTV for intellectual property protection and market attractiveness
Supports the Director and Associates in their duties by developing and conducting marketing campaigns
In support of fellow team members, negotiates and processes for execution, and is involved in the compliance monitoring of intellectual property licensing agreements and options
With experience, assumes independent activities in all of the above
Must have the science background to understand complex technologies
Must work as a team member with other JHTV staff
Must be very detail oriented and highly organized
Very resourceful in terms of Internet searching
Ability to multi-task under deadline pressure

142

Technology Analyst Resume Examples & Samples

Participate in the creation of account specific solutions utilizing SharePoint to create efficiencies for team
Assist the Technology Manager with SharePoint development for new and existing initiatives, including the determination if SharePoint is the right solution for requested initiatives
Develop and implement end user training for systems utilized on the account
Provide user support for technical issues relating to systems utilized on the account
Assist the Technology Manager in diagnosing and addressing system or technology issues while communicating with C&W and client IT personnel
Interface with the C&W field teams to manage data in systems as required to maintain the data integrity of the system
Assist in Onboarding/off-boarding users in systems utilized on the account in accordance with the client’s data safety requirements

143

Technology Analyst Resume Examples & Samples

3+ years in an Enterprise Operations environment
Knowledge of hardware and software asset management disciplines
Strong process skills
Strong analytical abilities
Knowledge of PC tools
Knowledge of KeyBank applications and infrastructure

144

Business Technology Analyst Resume Examples & Samples

Input and quality check nightly price files into Fundstation and DST TA2000
Manage distribution process to schedule and input dividends and capital gains into TA2000
Setup and maintain mainframe reports inbound from DST and outbound to clients
Provide support to various USBFS applications and processes (BDS, mainframe, TIP files, Certificates)
Submit TSO jobs daily, weekly, monthly, ad-hoc as needed on DST’s mainframe
Modify and develop procedure documents to meet changing needs and insure most current processes are noted
Miscellaneous projects as needed in the department
Undergraduate degree in computer science, business or related field
Requires a developing knowledge of the assigned business function and technical skills in addition to good organizational and analytical skills
Basic knowledge of mutual fund industry
Excellent organization and customer service skills
Flexible and adaptive to change
Ability to perform multiple tasks in a dynamic working environment with minimal supervision
Understanding of U.S. Bancorp Fund Services operations
Experience with Macros and Visual Basic programming
Good interpersonal and written communication skills
Proficiency in documentation of projects, test plans, processes and mailings
Lotus Notes working knowledge

145

Senior Business Technology Analyst Resume Examples & Samples

Gather, generate, and document requirements through interviewing and facilitation
Collect and author meeting minutes
Design system components
Track project spending
Interact as necessary with management to help set project direction and determine project priorities
Act as a business subject matter expert in either Crew Scheduling/Crew Planning or Flight Operations
Track and resolve project issues
Assist with Quality Assurance testing and implementation
Write user guides
24 x 7 x 365 on-call application support may be required at various times
Some travel domestically and internationally may be required
Help create and manage project schedules and budgets
Work collaboratively with customer and user groups, technical leads, development resources, engineers and architects and external project teams
Track progress and provide project status reports according to the information needs of the stakeholders including, at times, executive level staff
Define scope, capture requirements
Analysis techniques such as requirements gathering and use case development
Strong computer skills and a broad understanding of IT
General understanding of SDLC, DPaCE, or Agile methodologies
Basic project management principles
Experience gathering and documenting complex system requirements, technical specifications, and developing detailed system diagrams is preferred
Broad understanding of crew operations or flight operations processes is strongly preferred
Familiarity with FOS is preferred
Experience delivering in-house and externally-developed applications is a plus
Understanding of failover, disaster recovery and mirroring concepts and experience delivering mission-critical applications in a high-availability environment is a plus
Build working relationships with customers, vendors and IT colleagues at all levels
Maintain clear and open communication channels to manage expectations
Strong organization, planning, interpersonal, and negotiating skills
Strong analytical, estimating, and problem solving skills
Basic QA Testing
Support multiple projects and produce quality results all at once
Effectively prioritize, and manage change and customer expectations

146

Business Technology Analyst Intern Resume Examples & Samples

Data and Analytics: This analyst is knowledgeable or has interest across a wide range of analytics and data transformation tools and are able to transform client data to meaningful, actionable insights. They are comfortable with emerging trends in the discipline and are very versatile (both technically and functionally.) Potential project roles may be as a big data developer, data scientist, data management analyst/tester, data visualization engineer, data transformation designer/tester or analytics organization assessment analyst
Junior standing in a full-time academic program with a target graduation date between December 2017 and June 2018
Undergraduate in the following or related majors

147

Business Technology Analyst Resume Examples & Samples

This position is responsible for managing the relationship between specific business partners and the technology systems these business partners utilize, including identifying new technical solutions to business problems and managing the implementation of those solutions
The applicant will demonstrate the ability to understand and communicate business needs in order to analyze and develop technical solutions that meet these needs.　
Solutions may be custom-built applications or off-the-shelf applications depending on business requirements.　
Applicant will be responsible for project management, requirements gathering & QA on small to medium-size projects.　
Implementations may include the involvement of internal and/or external resources
This position can also involve managing the configuration of third-party systems
2+ years experience in a Business Analyst, Project Manager or Systems Analyst preferred
Programming knowledge/skills a plus
Demonstrate ability to generate technical solutions based on business needs
Strong knowledge of software delivery methodologies
Able to work effectively in a team environment with little or no supervision
Knowledge of supply chain management a plus
Bachelor’s Degree in Information Technology or applicable discipline, or equivalent required

148

Business Technology Analyst Resume Examples & Samples

Serve in a support and liaison capacity for Mutual Funds Services dealing with MFS client and internal requests on a daily basis utilizing the PowerSelect and TSO applications. 　
Coordinate monthly/quarterly/ad-hoc TSO jobs with DST Operations and dedicated groups.　
Primary vendor contact for ad-hoc queries.　
Provide timely status updates to Administrators and management.　
Produce and implement project and test plans complete with project review documentation.　
Product and service advancement by improving and maximizing use of products/services. 　
Provide billing data for client ad-hoc queries and other requests.　
Modify/create/delete procedure documents to meet changing needs and ensure most current processes are noted
Miscellaneous jobs as needed in the department
Basic knowledge of mutual fund industry　
Understanding of USBancorp Mutual Fund Service operations　
Crystal Reports working knowledge　
Lotus Notes working knowledge　
Microsoft Office Suite　
Experience using SQL, DST, TSO, ReportSource, IBM mainframe and other applications will be helpful　
Excellent organization skills　
Keen attention to detail.　
Good interpersonal communication skills　
Ability to work independently requiring minimum supervision. 　
Proficiency in documentation of projects, processes and mailings　
Excellent customer service skills　
Willingness to teach others　
Adaptive to change　
Flexibility

149

Technology Analyst Resume Examples & Samples

A strong understanding of the wealth management and investment processing industry
A strong understanding of selecting, implementing and supporting wealth management software and platforms
In-depth knowledge of the application development life cycle with ability to identify innovative application development alternatives
Ability to work independently and respond to revised priorities/changing environment
Ability to effectively work with SEI clients
Strong problem solver and proven ability to think creatively and seek optimum solutions
Analytical and diagnostic skills with the ability to analyze technical, business and financial issues and options
Ability to work in multi-vendor partner environment
Naturally innovative, inquisitive, challenging and solution seeking
Evaluation of technologies available in SEI and outside of SEI
Coordinate business requirements among solution leads and provide to development teams
Design of requirements for new functionality or enhancements to existing functionality
Manage development builds
Coordinate launch into store and conduct on-going periodic training
Insure development build is per requirements and functioning at implementation. Be directly involved in functional QA and use tests
Intimate knowledge of all Private Wealth technologies and an ability to resolve client & service team technology issues
Liaison with Technology Development Team to support the integration or development of new technologies

150

Technology Analyst Resume Examples & Samples

Diagnose business processes or organizational problems for your clients
Identify precisely how your clients turn their challenges into opportunities
Recommend approaches that exploit the power and potential of new technologies
Ensure successful transition and transformation to the New to achieve results
Bachelor’s degree (with a graduation date no later than August 31, 2017)
Consistent track record of excellent academic achievement and high learning agility
Open, entrepreneurial and collaborative
Preferred majors
Computer science / Computer engineering
Engineering (all disciplines)
Information systems / Decision sciences
Mathematics / Statistics / Sciences
Strong critical thinking, analytic and problem-solving skills
Experience in a hackathon
Shown teamwork and leadership in a professional setting, military or civilian

151

Senior Boarding Technology Analyst Resume Examples & Samples

Provide technical and workflow support for reported issues and configuration support for high profile national merchant accounts in a time sensitive environment where accuracy is critical
Supports test activities including execution of unit/UAT testing, production validations, regression testing and test case and test script creation
Interfaces with diverse departments within First Data, alliance banks and third party vendors
Researches and resolves set up issues and establishes preventative tool or process measures based on logical analysis

152

Technology Analyst Resume Examples & Samples

Work collaboratively with business resources and IT to define and document requirements for projects and operational functions. Elicit, analyze, document, validate, and prioritize business needs to support the development of requirements used to analyze feasibility of alternatives and identify solutions. This includes reviewing the current environment, identifying possible alternative solutions, providing technical information to the cost and benefit process to meet business needs, and making a recommendation of the best solution available. In addition to driving the initial investigation and analysis, work with steering committees, project teams, and team leaders to prioritize requests and estimate resources
Effectively utilize the Requirements Management and System Development methodologies to deliver complete requirements which meet the business and project goals and objectives. Use technical concepts and techniques such as context diagrams and use cases to scope, communicate, and document requirements. Effectively use technology to support the process and achieve the expected results within the identified timeframe
Understand established business rules governing the set-up of systems. Research system functionality and evaluate its use in support of projects requiring changes to products or processes or resolution to problems. Provide system set-up for rules, tables, and fields in support of product, process, or technology changes. Perform system maintenance in support of operational functions. Design, generate, and analyze system reports to meet business needs, and maintain documentation as defined by business process, system, and product owners. Maintain awareness of ongoing development and maintenance activities
Serve as a liaison between business resources and IT to understand production problems and offer alternatives for short-term and long-term solutions. Identify process improvement opportunities to improve quality, enhance service, and eliminate non-essential tasks. Work with other business analysis and testing staff within the PMO environment in support of projects and business operations, and in coordination with the quality assurance phases of test planning, testing, defect resolution, and test tracking. Stay abreast of system changes implemented by other teams
Assist in the development of training materials and maintenance of business system documentation. Help with the delivery of business system training

153

Senior Technology Analyst Resume Examples & Samples

Govern the acquisition of new Software Vendor Platforms and new Technologies at SLF U.S
Accountable for: (1.) U.S. Distributed Development Domain including both Wellesley and Kansas City. (2.) U.S. Data Technologies, including both Wellesley and Kansas City
Represent specific U.S. Technology concerns at Enterprise Review Boards (Enterprise Technology Review Board, Canada//U.S., Asia Architecture Leadership Committee, U.S. Technical Design Group)
Engage Legal, Sourcing, IT Security on behalf of Business Units seeking to introduce or use potentially disruptive or ‘containment’ platforms within Sun Life U.S. IT environment
Ensure regular maintenance of Sun Life U.S. Architecture Library, including SLF U.S Software Vendors and Product inventories
Coordinate the construction of Pilots, Prototypes or Proof-of-Concepts from a Technical stand-point, aiming at experimenting and adapt/adjust/adopt new Technologies (ex. Distributed Development, Data Technologies)
Monitors industry trends, analyzes market and industry, builds industry and enterprise networks, and interprets findings in “Magic Quadrant” research outcomes
Facilitates “Community of Practice” discussions with Kansas City, Wellesley, and Canadian participants
Informs Executive-level contacts of key technology trends and emerging technologies that have relevance to Sun Life’s IT Strategy
Establish Reference Architecture best answering Business needs with consensus of all the IT Project / Initiative stakeholders
Vendor procurement negotiations in collaboration with Sourcing and IT Security
Lead presenter and participant in Architectural Forums and Enterprise Technology Councils
Directs the creation and maintenance of key Policy and Standards in relation to Technologies (ex. Data Technologies, Java Frameworks, Web Frameworks)

154

Business Technology Analyst Resume Examples & Samples

Two to three years of experience in computer technology applications and analysis including course work and internships　
VB/VBA　
SQL　
Microsoft Access　
End user applications　
Understanding of project life cycle methodology (PLM) and testing methodology/procedures
Developing leadership and negotiation skills

155

Technology Analyst Resume Examples & Samples

Potential candidates should have strong academics with a minimum of 68% or an equivalent CGPA in B.E/B.Tech in disciplines such as Computer Science, Information Technology, EEE etc
Up to 2.6 years of relevant consulting industry experience working on small/medium-scale technology solution delivery engagements
Experience working with front-end user reporting (e.g.: MSTR, Business Object, Cognos), back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS, SAS) technologies
Freshers are also welcomed at entry-level

156

Client Technology Analyst Resume Examples & Samples

Implement and support the to include Administration of Active Directory, Backup/Recovery Services, and Anti-Virus environment Implementation and support of LAN, WAN, and Wireless networks
Manage and support the Telecommunications infrastructure: Cisco Call Manager, Call Logging, Cisco Unity, Local Trunk Lines, Digital and Analog Equipment
Manage and support the Radio communications infrastructure
Manage and support the information security infrastructure and Internet
Implementation and support of Dell Server Hardware
Support for Fiber Optic and Copper Cable Infrastructure
Basic Support for Engineering Applications
Support for Printers and Wide Format plotters
Implementation and training for various Corporate Software solutions
Basic Administration of a Windows 2008 Active Directory Based Network
Support for Microsoft Office 2007 / 2010 suite of Applications, Lotus Notes Environment
Provide support for client computer and communications as required
Provide support for Lotus Notes Environment
High School Diploma or Equivalent G.E.D
Minimum 6 months experience with Information Technology
Associates or I.T. related technical degree
Detailed knowledge of Personal Computer hardware
Detailed Knowledge of Desktop PC Operating systems, including Microsoft Windows 7 and Windows 10
Detailed Knowledge of Microsoft Windows 2008 Server operating system and supplemental software including, Active Directory, DNS, DHCP, Anti-Virus, Tape Backup, and Software Metering. Should also be able to troubleshoot, locate patches and updates, and apply them to the servers
Knowledge of Lotus Domino Version 6.X and Up
Knowledge of Microsoft Exchange Server and Outlook
Detailed Knowledge of Data Communications and Network Protocols, trouble shooting, and topologies. This will primarily consist of Ethernet, TCP/IP, IPX, and Remote access
Knowledge of Microsoft productivity applications including Excel, Word, Access, Power Point, Project, etc
Knowledge of Internet access and general security
Knowledge of telecommunications infrastructure
Knowledge of Cisco’s VoIP applications
Knowledge in Wide area Data Communications would be a plus
Knowledge of basic Telecommunications equipment
Detailed Knowledge of basic communications technology including land based and wireless based communications solutions
Basic knowledge of two-way radio communications, analog and digital
Ability to engage in physical activity including standing, walking, lifting, climbing and related physical activities typical of an industrial job site
Ability to work in environment with exposure to extreme weather conditions, loud noises, near moving mechanical parts or vehicles, electricity, construction equipment, vibration, fumes, chemicals and airborne particles
Strong knowledge of industry best practices in safety

157

Senior Technology Analyst Resume Examples & Samples

Strong business and technical aptitude in defining and implementing a Master Data Management (MDM) solutions
Senior level program/project management experience, MDM technical expertise, data governance and business subject matter expertise around pharmaceutical data sets
Experience in MDM tools like Reltio, Veeva Network, Informatica MDM, IBM Infosphere MDM
Configuring and troubleshooting expertise related to Customer MDM Solution – Search, Add, Change, Verification, Thresholds, Merge/Unmerge, Configuration, API calls
Manage SDLC implementation with large cross-functional global teams. Mentor and develop junior team members
Perform Data Profiling and Data Quality Assessment of source systems to draft data quality cleansing business rules
Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines
Overall 3-6 years in MDM & DW/BI with 1+ years of experience in Customer MDM implementations
Extensive Master Data Management skills required
Knowledge of current issues, practices, methodologies, and trends in the Business Intelligence & Master Data Management domains
Knowledge of current data modeling, and data warehouse concepts, issues, practices, methodologies and trends in the Business Intelligence domain
Experience with analyzing and troubleshooting the interaction between databases, operating systems, and applications
Experience in data warehousing, architectural design, dimensional modeling (Star/Snowflake/Hybrid schema), ETL and data migration
Attended seminars and/or conferences related to MDM domain is preferable
Having certifications related to MDM (e.g. Informatica Master Data Management Certification) is a strong plus

158

Business Technology Analyst Resume Examples & Samples

Possesses strong interpersonal, verbal, written and presentation communication skills
May conduct formal presentations to management
Leads business requirement discussions and drives aspects of the project and business requirements for the line-of-business
Possesses strong leadership and negotiation skills. Incumbent typically has over ten years related experience
Experience using Agile software development
Experience in Business Process Modeling (BPM) including use of data modeling tools
Experience in business process modeling using Business Process Modeling Notation (BPMN)
Experience with Lean and / or Six Sigma methodologies
Experience with BPM and process automation applications such as Lombardi / IBM BPM, IBM Blueworks Live, Pega, Appian, Adobe LiveCycle or AEM Forms builder, IBM Forms Experience Builder (FEB), VersionOne

159

Senior Technology Analyst Resume Examples & Samples

Leads development, implementation and evaluation of strategic and/or system projects, new programs, performance measurement, market research and database management. ; Coordinate and report on process/project assignments. ; 40%
Assist, advise, review, analyze, and prepare financial & operational information. ; 15%
Actively participate with external customers, in order manage scope, schedule and cost for select organizational projects. ; 15%
Assist other personnel with responses to internal and external inquiries. ; Prepare reports and controls assigned to specific projects and initiatives. ; 10%
Develop and implement new procedures and training for new processes. ; Develop and implement effective business readiness procedures. ; 10%
Participate in process improvement task forces. ; Provide benchmarking analysis. ; Prepare status reports to leadership. ; 10%
Work is varied and requires the general understanding and application of general instructions and guidelines
Provide feedback to inquiries from internal and external customers
Prepare, process and analyze results and make financial and operational recommendations, including business cases for team leaders approval and process improvements
Interact with internal and external personnel
Work is subject to frequent/daily review
Ensure safe work performance

160

Infrastructure Senior Technology Analyst Resume Examples & Samples

Support, secure, configure, maintain, design, and implement IBM WebSphere MQ infrastructure and TIBCO software components and/or software applications on UNIX and Windows platform for Institutional, Corporate and Consumer banking applications
Setting up and providing administration for the TIIBCO BW components, AWX matrix and related components
Provide input into high-level system architecture, capacity planning and sizing of various IBM WebSphere MQ components
Act as a Technical Architect Representative (TAR) for MQ Series, participating in the creation of design specification and operational documentation. He/she will be expected to oversee the Infrastructure projects, Security assessment, transition of Infrastructure and tools under global operational model
Skilled software professional with at least 8+ years’ experience in I.T and at least 5+ years in Websphere MQ/ TIBCO support knowledge in a large organization preferably banking environment
Bachelor's degree in computer science or related field or an equivalent combination of education and experience
Around 8 years’ experience in Information technology with at least 5 years’ experience in WebSphere MQ and TIBCO BW
Minimum 3 years’ experience in IT security compliance and implementation and use of security protocols (SSL, Server certificates etc.)
At least 2 years’ experience in other middleware platforms (Java, IIS, Tomcat, WebLogic)
Familiarity of Compliance and risk management frameworks and methodologies (ISO27002, SDLC)
Success attributes include initiative, the ability to perform under pressure, strong leadership, interpersonal and communication skills as well as analytical problem-solving abilities

161

Business Technology Analyst Resume Examples & Samples

Advanced expertise in SDLC
Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible solutions
Advanced knowledge of systems flows, engineering documentation, tools and architecture concepts
Advanced understanding of business systems and industry requirements, and full technical knowledge of systems analysis
Sound business knowledge of QIK CHK capabilities and airlines reservation systems is highly desirable
Some project management experience preferred
Preferred experience in an Agile environment
Travel is required

162

Senior Business Technology Analyst Resume Examples & Samples

Act as a business subject matter expert in either Crew Scheduling or Crew Planning
Assist with User Assurance Testing and implementation
Help estimate and work within project schedules and budgets
Work collaboratively with customer and user groups, project managers, technical leads, developers, architects, and external project teams
Familiarity with FOS, CATS, and/or AOS PBS is helpful
Experience delivering vendor applications is a plus

163

Business Technology Analyst Resume Examples & Samples

2-3 years of experience in the field of consulting and/or business intelligence
Experience in CPG, Retail, B2B, Pricing a plus
Masters degree in business or in engineering
Good technical background, including knowledge of SQL, Tableau or other ETL tools
Preferred: experience of working with large databases, data visualization tools, machine learning and statistics. Exposure to Marketing & Sales function is also a plus
Able to work well within teams across continents/time zones
Sound problem-solving with ability to quickly process complex information and present it clearly and simply
Consistently delivers exceptional results and great ideas
Curious and committed to personal development

164

Rohq-cti-infrastructure Technology Analyst Resume Examples & Samples

Experience with enterprise-class server hardware including HP, IBM and Dell
Knowledge of OS internals (file systems, storage, process lifecycle)
Proficient with MS Office products such as Word, Excel, and PowerPoint
Experience with multiple storage architectures, such as SAN/NAS
Experience on MS IIS Web hosting infrastructure
Experience on MS Clustering solutions
Excellent communications skills - spoken and written

165

Senior Business Technology Analyst Resume Examples & Samples

Support AirVision Schedule Manager/ Slot manager end users with AirVision related questions/ troubleshooting
Support Network planning business users with Scheduling/ Publications applications related questions/ troubleshooting
Perform requirements/ system analysis for new projects/ initiatives in the Network planning domain (including Scheduling and Publications)
Be the liaison between Network planning, vendors and technical team
Work with the product owners to build test cases
Be the SME for AirVision Schedule manager suite of applications used at AA
Training new users on AirVision Schedule Manager and related Scheduling applications
Good understanding of Airline (AA) scheduling/ publication process/ tools
Familiarity with SSIM standards and IATA schedule publication formats
Strong aptitude for problem solving, trouble shooting, attention to detail, ability to understand complex/ inter-related elements
Understands concepts of business/ system analysis
General knowledge Sabre PSS/ FOS is preferred
Hands on Scheduling/ Publication experience is a big plus
Works with minimal supervision
Self-starter with strong analytical, troubleshooting and problem solving skills
Team player that works well with the IT and business teams

166

Senior Business Technology Analyst Resume Examples & Samples

Act as a business subject matter expert for HR systems or procedures
Assist with User Acceptance Testing and implementation
Minimal travel is required
General understanding of Agile methodologies
Familiarity with SHARP HR/Payroll Systems or Success Factors Employee Central is preferred

167

Digital Engagement Technology Analyst Resume Examples & Samples

Mobile App Service lead with ownership of cross business unit web services, process improvement and strategy management including platform, CMS, analytics, SEO, etc
Integrate Mobile applications with other Consumer Engagement Platforms (Web, Marketing Automation, etc.)
Develops documentation and training around processes, newly implemented technologies, and strategies
Create and maintain product requirements and roadmap for the life cycle management of a product as well as create and maintain prioritized requirements backlog
Interface and manage teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, safety, to lend clarification and support to requirements definition at all stages of the product life cycle
Source and manage vendors to provide services to the project when needed
Release Management - Ensure all components of a product release are in place prior to the actual release
Follow Amgen’s governance processes, procedures, specifications, design controls, and applicable compliance standards and guidance documents
Assess and manage cross-brand opportunities for the platform aligned with business priorities and local resources
Execute the complex regulatory and legal processes associated with each release
Understanding Quality Assurance to develop test plans in partnership with IS, business and supplier stakeholders
Ownership of the product development lifecycle
5+ years of experience working in software product management/development
Ability to think strategically about technology and recommend solutions that align with business strategy and achieve the greatest business impact
Test automation and Dev Ops experience
IOS & Android development experience (on platforms such as Heroku or others)
Strong requirements management skills and experience
Excellent verbal communication skills, including public speaking
Strong project management and scheduling experience
Excellent interpersonal and decision making skills
Exposure to complete product development life cycle – from requirements to integration and testing
Successful track record of developing commercially FDA approved medical/pharmaceutical digital products/devices from concept to commercialization
Deep understanding of Agile and Lean Startup principles
Successful working with contract software development firms and contract manufacturers
Experienced with documents for FDA submissions and CE marked medical devices

168

Business Technology Analyst Resume Examples & Samples

Candidates who are about to complete or have recently completed, an undergraduate degree ideally in information systems, computer science, finance or business administration
Demonstrated experience, interest and aptitude in technology and analytics
Understanding of and experience with financial modeling software and financial concepts is a plus
Strong knowledge of the MS-Office suite of software applications, including: Word and PowerPoint. Excellent capabilities with MS-Excel (examples: VLook-up, Macros, Pivot Tables)
Proven written and oral communications skills
Demonstrated ability to learn quickly and a strong record of leadership in a work setting or extracurricular activities primarily in a team environment
Experience applying strong organizational skills
Experience as a self-starter and working with varying degrees of direction
Candidates with relevant internships are preferred
Performing financial analysis, researching/data gathering, data input and manipulation, validating and reviewing complex information
Creating ISG financial models, comparative analysis, charts and graphs, and proposal templates utilizing client data
Assisting clients with sourcing evaluations, assessments and strategy engagements
Assisting clients and ISG engagement teams with preparation of a base case, business case models, pricing evaluations and various scenario analyses
Facilitating client workshops, assisting in the preparation of client presentations and reports, and to a lesser degree, identifying opportunities to expand ISG’s client relationships
Performing quality assurance for clients and ISG engagement teams
Providing some project management-type support to ISG engagement teams, such as updating of project plans, preparing project status reports and maintaining risk and issues logs
Communicating clearly and concisely in written and oral formats
Attending client meetings and maintaining the upmost professional demeanor at all times

169

Technology Analyst Resume Examples & Samples

Maintain a current, comprehensive working knowledge of DGS processes, policies, procedures, and systems
Develop processes to identify opportunities for documentation improvement and facilitate improvement in technology
Identify, investigate, and evaluate practices and processes to facilitate continuous quality improvement in complete and accurate documentation in DGS technology systems including registration and CRM software
Participate in continuous quality improvement (CQI) project teams
Collaborate with DGS Leadership in efforts to continue to build out the technology processes
Maintain current knowledge of third party requirements and policies
Maintain current knowledge of HIPPA and Data Requirements
Develop and present presentations on Technology projects
Maintain project status sheets keeping leadership current with status
Assist in performing coding, review, and data maintenance, and other departmental tasks as needed
Attend continuing education programs and demonstrate self-direction in ongoing professional development to maintain current knowledge
Primary point of contact for intake and maintenance of DGS ERM systems, including users, facility listings and other key info
Cross train in other departmental systems (telecom, etc…)
Draft and send internal communications including user guides and the technology newsletter
Develop relationships with internal and external partners
Emphasis on living DaVita Core Values
Software: Microsoft Office Suite (World, Excel, PowerPoint, Outlook, Visio), Microsoft SQL Server, and Microsoft Access
Detail-oriented, ability to organize and manage multiple projects
Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills
Contact Center Technologies
Siebel CRM
MS Project

170

Infrastructure Senior Technology Analyst Resume Examples & Samples

Experience with Pexip and Qumu are desirable
Experience with Webex or GotoMeeting is desirable
Experience with Lync 2010/Skype for Business as a video endpoint is desirable
Experience with IT Service Management / ITIL v3 processes and best practices
Experience with Network Management and Monitoring tools
Proficiency writing automations using PERL or Python manipulate RESTful APIs

171

Infrastructure Senior Technology Analyst Resume Examples & Samples

Work with application development teams to plan and implement new environments and optimize current environments
Work with application production support teams to identify, troubleshoot, and remediate issues, and schedule infrastructure change requests
Update or develop new documentation where appropriate for common windows infrastructure needs with a goal towards educating team members and clients on best practices
Identify risks in the environment and develop controls and tests for compliance and audit purposes
Diagnose complex OS, middleware, application, network connectivity, and SAN related issues with a focus on quick recovery, root cause analysis, and prevention
Perform maintenance, installation and configuration of Windows systems; this includes but not limited to application installs, VTM patch installs, OS patches and security settings
Help to automate repeatable processes to streamline reporting, wellness checks, deployments, installs, and updates
Ensure issues are escalated where necessary
7+ years’ experience supporting Windows 2003/2008 on HP hardware, VMWare platforms in a large global environment
Expert knowledge of TCP/IP, Active Directory, Clustering, ESX ,SAN technologies (EMC, Hitachi) and OS security
Strong familiarity with middleware and third party tools such as IIS, SQL, Symantec Netbackup, Tectia or OpenSSH, ePolicy Orchestrator, and McAfee Anti-Virus
Clear professional communicator comfortable with engaging senior level business and technology management
Ability to organize and manage many varying priorities
Prior experience in financial services or other high risk environment is extremely

172

Infrastructure Senior Technology Analyst Resume Examples & Samples

Backup and Recovery
Database monitoring
Ensuring that the databases are in line with compliance rules and standards
Collecting evidence for compliance tasks
Participate in application testing activities
Participate in projects
Providing on call support
Implement complex changes
Investigate and resolve issues
Setting up monitoring tools
Setting up backup jobs
Create and execute scripts
Participating in projects
Participating in COB tests
Performing VA remediation
Cooperating with other technology teams, ISA, TCU and Clients
Make recommendations for process improvements
Creates and prepare reports
Designs, creates, analyzes and implements databases and data models
Develops and implements database recovery plans and procedures
Perform database performance analysis and optimization, define bottlenecks and manage testing and production implementation
Plan complex changes
Define requirements
Perform Root Cause analysis
Identifies and proactively resolves issues that could impact system performance, reliability and usability
Act as coach for new or less experienced team member
Manage activities ensuring adherence to Information Security Policy, CITMP policy and corporate standards
SME for specific DB related areas (i.e. Security, HA, etc.)
Plan contingency concepts
Perform deep impact analysis of problems, projects or technical solutions
Expert knowledge of one DB technology + good knowledge other DB technologies (cross technology knowledge)
Actively participate and provide valuable inputs to global initiatives
Develop and implement processes
Closely cooperate with vendors and external service providers

173

Infrastructure Senior Technology Analyst Resume Examples & Samples

Familiarities with provisioning of Wintel servers using strategic bare metal build toolsets
Monitoring, remediation and escalation of all customer support requests
Remediation and escalation of all critical Wintel server event alerts
Participation in identification, analysis, ownership and resolution of repeat incidents leading to permanent resolution
Completion of regular testing of embedded controls, ensuring that risks are identified and commensurate compensating controls are introduced
Identification of opportunities for continuous process improvements to existing processes, or definition of new processes/procedures and updating documentation as necessary
Ability to understand and develop standardized best practice documentation for team reference meeting CATE, Global, Regional and print team requirements
Level 3 ability to deal with customer non-fault related requests
Change management for production support
Incident and major incident management
Handling with remediation and wellness tasks related to print to meet CATE and compliance guidelines
Support of tens of thousands of print queues
Configurations of servers in response to capacity or performance analysis to maintain maximum performance and availability
Ability to evaluate and take control of technical crisis working as part of a team or as an individual during times of independence such as on-call or emergency scenario’s when limited resources are available for assistance
Ability to understand and develop standardized best practice documentation for team reference, meeting CATE, Global, Regional and print team requirements
Ability to act as a senior technical member of the print team. Mentor and provide expanded skillset, training and guidance to L2/BAU Managed Service team. Effectively reduce or eliminating technical escalations to higher management
Ability to develop mutually productive relationships with support partners within the customer base and other support teams
Attend and conduct meetings to identify crisis root cause or project scope
Handling with remediation and wellness tasks related to print to meet compliance requirements

174

Business Technology Analyst Resume Examples & Samples

Understanding of the Mortgage Industry
Ability to document and gather requirements
Understanding of Data warehouse concepts
Understanding of SAP Business Objects
Understanding of SQL

175

Business Technology Analyst Resume Examples & Samples

Elicit business outcomes and requirements, translating these into functional requirements for technical teams to build and implement system solution
Continually verify requirements individually and collectively through the project lifecycle, writing formal specifications, use cases, process workflow, communicating such documentation with stakeholders and technology teams. Ensure scope and change management processes are followed
Partner with business sponsors to understand business outcomes in the context of requirements and accurately screen and compare requirements based on how well they satisfy business objectives
Allow flexibility between automation and processes. Use Business Process Mapping (BPM) to create a roadmap for automation of processes
Partners with solution delivery teams – Developers, Architects, Project Managers, and Quality Assurance – on implementation options to meet business requirements
Builds a trusted relationship with stakeholders, becoming an advocate for their needs, and proactively partners with more senior members of EBS in developing a strong understanding of their business environment, strategies and goals
Builds a trusted relationship with technical teams, becoming an advocate for impact to their domain. Partners with more senior members of the EBS organization on understanding delivery roadmaps, identifying dependencies between initiatives and negotiating change to meet business outcomes
Assists testing teams in the translation of requirements into test cases and ensures application architecture and systems functionality meets business requirements
Develops and maintains a comprehensive awareness and understanding of all technologies enabling the business processes supported by the Business Analysts team with a specific focus on SFDC CRM
Develops an awareness of the Thomson Reuters Company and its products and services
Maintaining the company culture, acting responsibly, ethically and operates with diversity in all actions
Degree in Computer Science or related technical field or equivalent experience
Minimum 2 years experience in a technology business analyst role
Experience with the Salesforce.com CRM solutions and supporting front office systems (Sales, Marketing, Call Center). Exposure/hands on experience with a variety of CRM technologies is a plus
Experience with Software Development Life Cycle (SDLC) (i.e. requirements definition through testing/implementation)
Posses a core competency in business analysis, through experience of multiple projects
Experience with complex analysis of processes and requirements, process mapping and modeling in a medium size complex technology environment
Experience facilitating requirements gathering from subject matter experts
Experience in 1 or more software delivery methodologies
Excellent communication, presentation and customer engagement skills
Basic project management skills, and understanding of solution architecture
Behavioral Competencies

176

Infrastructure Senior Technology Analyst Resume Examples & Samples

Ensure that the installation, support, and management of distributed Connect Direct products within the regional STEs (Shared Technology Environments) and dedicated environments are in line with all applicable corporate standards
Direct liaison with the Project Management Office to ensure the delivery of tasks against Business projects and that these are delivered to schedule and the agreed quality
Effective communications at all levels across the wider Middleware team, other CTI and engineering streams, Development and Business units as necessary
Direct liaison with Business users and Application Development groups
Direct liaison with software and hardware vendors in pursuit of resolutions to faults or issues
Ensure that an effective Acceptance process is in place for all applications being introduced into Production and CoB environments
Ensure the team meets all commitments regarding problem and incident management, controls and adherence to Citi policies on compliance and security
Carry out RCSA and remediation work in order to meet audit requirements
Define, drive and assist in the implementation of corporate standards across the region
Ensure the consistent use of corporate standards for the implementation of technical solution
Develop partnerships within Distributed Systems and other Citigroup technology groups
Develop partnerships with customers, manage expectations and escalations
Ensure that compliance is an integral component of all team activities
Foster a “service delivery” ethic in the team
Deliver regular management reports
Manage distributed and mainframe Connect Direct Support incident tickets and requests
Handle Connect Direct inventory management
Ensure compliance of Connect Direct installations with Citigroup Information Technology Management Policies, Standards and Procedures
Minimum of 8 years relevant work experience in IT Operations or related field
Strong understanding of SSL and Encryption technologies
Good understanding of Citi standards architectures, Middleware technologies
Excellent knowledge of major infrastructure platforms and service lines
Excellent experience within Financial Services
Strong understanding of technical architecture and their link with infrastructure
The Senior Specialist lead will be expected to act as the infrastructure subject matter expert for IBM Connect Direct, as required, and as such must have an excellent and broad technical and exhibit tactical strategic solutions for major infrastructure platforms and projects
The key to this role is a hybrid candidate who has the technical knowledge to act as the SME, as well as the commercial aptitude to offer project management to the various projects that will be running concurrently
Senior Specialist will also be managing relationships with Solution Architect, Technical operation and Vendor Management, and must have strong communication skills
Excellent customer and team management skills
Demonstrable reporting, presentation and influencing skills
Spreadsheet/analytical skills
Proficient on Microsoft Office tools

177

Field Service Technology Analyst Resume Examples & Samples

Identify opportunities, scope projects, prioritize tasks, and communicate between organizations
Meet with business leaders daily to communicate progress and identify new opportunities for improvement
Document the different steps of project planning including process maps, requirements, and execution plans
Perform in-field/back office observations to identify improvements to current business processes
Ability to identify and improve technical processes
Strong process improvement mindset
Exceptional critical thinking and logic skills
1-2 Years of IT, Business Analytics or Project Management experience
Experience working in or with Field Service organizations

178

Business Technology Analyst Resume Examples & Samples

Own and manage the strategy and implementation of various technology initiatives that improve the department’s strategic and operational business capabilities in the abovementioned domains
Working with Ticket Operations, own and manage the creation of all ticketing data (customer, events, items, prices, facilities, charges) in the ticketing system to enable consistent reporting across all ticketed sports
Manage the flow of information from ticketing to marketing automation, Salesforce CRM, data warehouse and visualization layer
Work with the Business Strategy Analyst to administer Salesforce CRM, including optimizing the flow of information across systems
Partner with marketing, communications, and video to define business problems and implement data-driven technology solutions to support marketing automation, digital advertising and digital communications efforts
Design and implement reports and dashboards for ticket sales and operations, email and digital marketing, web properties and social media
Coordinate the development and execution of customer data hygiene and enhancement strategies
Conduct ad hoc analysis and measurements to gauge the effectiveness of various technology initiatives
Proficiency with ticketing systems is preferred, but not required if candidate demonstrates ability to quickly learn and become proficient
Proficiency with Excel and Powerpoint
Ability to learn new systems and tools quickly
Strong organizational skills and ability to multi-task
Strategic thinking that can drive multiple, concurrent projects to completion
Strong communication and presentation skills, comfortable engaging stakeholders at all levels of the athletics department
Passion for and strong desire to work in college athletics
BA/BS degree with quantitative or technical concentration
Experience working with engineering, sales or marketing teams in a related technical field
Experience with data warehouses and data visualization tools
Experience analyzing large data sets, database query experience (e.g. SQL), statistical or quantitative modeling
Experience with Salesforce CRM
Knowledge of marketing campaigns and measurement tools
Knowledge of HTML, JavaScript, CSS
Experience using data and analytics to drive business outcomes

179

Senior Business Technology Analyst Resume Examples & Samples

Capture project scope and requirements
Track and manage project issues, risks and action items
Schedule project meetings and capture meeting minutes
Track progress, document and distribute project status reports according to the information needs of the stakeholders
Track project budgets and operational spending
Perform weekly data reconciliation and analysis as needed
Write user guides, support guides, implementation plans, and run books using input from the project team
Assist project managers in coordinating with customer and user groups, technical leads, development resources, engineers and architects and external project teams
General understanding of waterfall, SDLC, DPaCE, or Agile methodologies
Strong computer skills and a broad understanding of Information Technology
Familiarity with FOS / DECS is helpful
Broad understanding of flight operations processes is a plus
Airline or transportation industry knowledge is preferred
Effectively prioritize, and manage change and team expectations
Ability to perform basic QA Testing
Strong organization, planning, and interpersonal skills
Accuracy and attention to detail required is essential
Ability to analyze data and write basic SQL queries is a plus
Ability to work and meet deadlines with minimal supervision
Proficiency in MS Suite (Excel, PowerPoint, Word, Visio, Project, Access)
FOS / DECS a plus
SharePoint, Rally Planview, QA Testing Tools a plus

180

Infrastructure Senior Technology Analyst Resume Examples & Samples

Bachelor's degree or equivalent with over 8-10 years of overall IT experience
The technical ability to understand the potential challenges with the business request, and the ability to work with a team to develop solutions/options
Strong people, vendor and client management skillset
Broad knowledge of advanced environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools
Experience in end-user computing technologies
Strong time management and technical problem-solving skills

181

Business Technology Analyst Resume Examples & Samples

3+ years experience must include the following
3+ years' experience in a complex matrix organization involving the administration of finance and IT systems
2+ years' experience with the collection and analysis of business requirements
2+ years' experience producing detailed data analysis and visualization
2+ years' experience with any combination of the following McKesson products: McKesson Performance Analytics Financial Analyst or McKesson Performance Manager
1+ year of direct project management experience
1+ years' experience with enterprise-grade business intelligence and reporting tools

182

Global Mobility Technology Analyst Resume Examples & Samples

Minimum 1-3 years’ work experience, ideally within HR / HRIS / IT project management
In addition to fluent English (mandatory), French is a clear advantage
Ability to undertake recurrent tasks but also suggest improvements and efficiencies
Excellent spoken and written communication
Strong team spirit, ability to integrate and also self-start
Strong sense of customer-focus
Ability to learn and adaptability (training period of up to 3 months abroad)
Developed MS Office skills (Word, Excel, PowerPoint)

183

Technology Analyst Resume Examples & Samples

3-5 years of experience in the field of Hadoop support, ETL, IT development and/or data analysis domains
Hadoop developer/administration certification is a plus
Knowledge and experience using the Hadoop ecosystem (Hive, HBase, Sqoop, Ambari, Hue), Hortonworks distribution highly desired
Knowledge and experience utilizing automated deployment and configuration tools such as: Ansible, Chef, Puppet
Able to travel for working sessions and meetings occasionally

184

Senior Technology Analyst Resume Examples & Samples

Critical thinking using logic and reason
Proactive troubleshooting, listening and problem solving skills
Ability to work in a fast paced, multi-tasked environment
Ability to interact with a diverse population
Ability to accept and evolve with changes in policies and procedures

185

Technology Analyst Resume Examples & Samples

Develop quality strategies and approaches to drive Best in Class Quality Assurance
Develop and implement innovative testing approaches for a commercialized product including commercialized services
Develop pioneering approaches to emerging industry trends for Quality / Efficiency
Develop, present and influence the direction of Quality Assurance across the DHN platform
Mentor QA teams to ensure adherence to Best in Class procedures, process and capabilities
Lead/support change and Innovation utilizing industry concepts and partnering with other IT areas to effect change and consistency across our program
Make fact based decisions to measure and drive the effectiveness of our improvement opportunities
Determine and prioritize innovative ways for continuous improvement
Establish Quality Assurance Roadmap to drive QA to Best in Class capabilities
Bachelor’s degree or higher level of education or equivalent experience
Minimum 5 years of experience of designing quality solutions and processes in a software development environment
Minimum 3 years of experience leading or managing resources in an innovative environment driving bets of class quality solutions and processes
Minimum 2 years of experience working in a geographically dispersed team across the US and offshore
Minimum 2 years of Experience developing Quality Strategies / Roadmaps
Minimum 1 year of experience developing and communicating executive level presentations
Ability to collaborate effectively in a matrixed environment
Experience in Agile methodology, Agile environment
Experience in software development
Experience in support of SOAP and/or REST services

186

Outbound Technology Analyst Resume Examples & Samples

Responsible for the management of all outbound contact center technology for CCO sites
Provides support for all outbound technology which includes directory maintenance and database of outbound campaigns. Collaborates with the IT department and third-party vendors as needed on escalated issues
Approves all requests for new users. Creates and maintains access for all users in the I3 Platform including: Username creation/deletion, password resets, user access levels and privileges, creation, assignment to and removal from work groups, role assignments
Ensures compliance with “Do not call” and other call restrictions (cell phone, hours of permissible calling times etc.). Sets restrictions as needed, such as no answer, time outs, and abandon rates
Ensures customer information is viewable to the agent for each call
Coordinates with workforce management to ensure outbound programs are incorporated into overall staffing plans and that appropriate resources are staffed to support program
Designs the campaign package that Agents use for calling that includes: Agents verbiage(assists in writing the script for Customer Agents), customer information, dispositions, custom options such as text boxes and drop down menus, and HTML coding
Works with other business units within the organization on projects. Develops solutions and coordinates the implementation of the technological solutions
Ensures all policies/regulations are programmed in the system
Bachelor’s Degree with at least 2 years of technology support and 2 years of contact center experience, or a High School Diploma/GED and at least 7 years of combined experience in technology support and contact centers
Minimum 2 years of experience in a contact center environment
Minimum 2 years of experience with technology support
Experience with outbound and call management software
Experience working with software vendors; support, maintenance, troubleshoot
Experience installing software and providing ongoing technical support
Experience in using I3 Dialer Maintenance
Call Center experience leading a group of customer service representatives, preferably outbound
Experience in using HTML and SQL

187

Senior Business Technology Analyst Resume Examples & Samples

B.A. or B.S. degree required, technical preferred
2 -5 years of Business Technology Analyst experience
A commitment to bring your best effort every day required
Advanced knowledge of Microsoft Office Suite: Word, Excel, PowerPoint & Project required
Strong interpersonal skills including collaboration, problem solving, diplomacy, etiquette and team building required
Strong analytical, planning, and organizational skills with an ability to manage competing demands required
Experience interacting with both business and IT individuals at all levels including the executive level highly desired
Aviation experience highly desired
SharePoint experience highly desired
SCRUM/Agile experience preferred
PMI-ACP, CSM, or equivalent preferred

188

Principal Technology Analyst Resume Examples & Samples

Risk Assessment
Excellent time management skills with the ability to meet deadlines
Maintain regular and punctual attendance
Experience in merchant merchant risk

189

Business Technology Analyst Resume Examples & Samples

Minimum of 5 years work experience as an IT Business Analyst with airline systems and data is preferred
Knowledge and experience in Agile Development methodologies and formal business analysis techniques required
Experience using Agile related tools such as Rally is required
Knowledge and experience in analysis techniques such as requirements gathering and use case development
Experience working with/as a Business Product Owner
Must possess strong organization, planning, interpersonal, and negotiating skills
Ability to communicate precisely and clearly with all levels of management
Able to handle multiple projects simultaneously, effectively prioritize, manage change and customer expectations
Strong analytical and problem solving skills are needed, along with accuracy and attention to detail
Communicate precisely and clearly, both orally and in writing, with people at all levels with a strong command of the English language
Knowledge of resource planning, financial reporting, executive reporting, process improvement using lean shared services model
Rally and Proficiency in MS Suite (Project, Excel, PowerPoint, Word, Visio, Access)
Experience in Quality Assurance is preferred
Airline experience is preferred

190

Field Technology Analyst Resume Examples & Samples

Provides support for the Field Technology team through processing Service Now Tickets and following up on System access requests
Onboard Field reps by granting system access within the SLA
Generate periodic reports for onboarding and offboarding requests
Submit technology requests into Service Now or other ticketing system
Work with team members to develop and streamline the processes for system access
Escalate to senior members of the team as required
Work on Projects as they are assigned
Bachelor’s Degree/Master’s Degree in related field
Candidate with knowledge in SIITechnology is an advantage
Detail-oriented analytical and mathematical
Ability to translate statistics into reports
Careful and attentive to details even under time-constraints

191

Senior Business Technology Analyst Resume Examples & Samples

Bachelor's or Master’s degree
Strong background in retail financial services & proven ability to quickly understand the business strategy & objectives
Significant experience of business analysis in an agile environment
Familiarity with BDD & TDD (Test driven development) experience in agile methodology
Proven experience working within CRM
Experience of developing high quality user stories & acceptance criteria for multiple business processes having multiple product owners in an org new to agile methodology
Hands on experience of delivery using SCRUM methodology (Min. 3 years)

192

Senior Technology Analyst Resume Examples & Samples

10 years of IT experience with about 5 plus years in data management
Bachelors’ /Masters’ degree from an accredited college/university in business related or technology related field
Experience in all facets of software development life cycle like analysis, design, development, data conversion, data security, system integration and implementation
Experience in creating and maintaining the Enterprise Data Model at the conceptual, logical and physical level via Data Modeling tools like Erwin
Experience in leading and delivering data centric projects with concentration on ETL and Data Quality and adherence to data standards and best practices
Experience in ETL Tools (like Data Stage, Informatica and Informatica Data Quality)
Experience modeling and building repository layer, developing reports and dashboards, migrating legacy and/or other BI tool reports to OBIEE using version 11g other any other reporting tools like Tableau, Clickview
Knowledge of NoSQL databases like Hbase, Cassandra and MongoDB
Experience in managing projects and ability to think clearly, plan effectively, organize and schedule people or tasks to develop action plans leading to resolving problems and achieving specific goals
Strong leadership, communication and influencing skills

193

Business & Technology Analyst Resume Examples & Samples

Ongoing involvement in the design and implementation progress of each application/program, from the definition of business requirements through design, testing, deployment and management
Fostering communication among local and global IT groups to drive a unified and cohesive understanding of the global business and technology objectives
Overseeing application testing to verify, monitor and ensure coverage of function and non-functional objectives
Creating and maintaining a road map for transitioning from current architectural frameworks and business flows to the target architectures drive by global business strategies and local/regional business requirements
Communicating and presenting to the development community business demand and direction
5+ years of experience in the equity financial markets as an analyst or development manager
Strong verbal, written and communications skill
Strong knowledge of equity trading flows
Ability to break large problems into well-defined and manageable tasks
Knowledge of database platfroms, data extracts, simple queries, etc
Knowledge/understanding of collboration tools JIRA/Confluence
Qualifications in computer science, engineering; other degrees qualify if supported by strong technical knowledge and academic results
Knowledge of FIX
Familiarity with Latin America equity markets
Knowledge of post-trade processes and workflows
Spanish or Portuguese language skills (ideal but not necessary)

194

Discovery Technology Analyst Resume Examples & Samples

Administration of legal hold, data processing and review software
Daily coordination with relevant company departments including InfoSec, Messaging, MTS floor techs, and IT infrastructure to manage legally required data preservation actions
Generating real time case management reporting regarding data integrity and discovery status
Ensuring the proper execution of documented data management processes and troubleshooting and resolving technology issues with both in house personnel and vendors as appropriate to achieve solutions
Designing and running data analytics on large sets of raw information and preparing usable reports to facilitate multiple, simultaneous data mining initiatives relating to the company’s docket of litigations, regulatory events and investigations
Building workflows and automation into existing processes to increase efficiency
A minimum of 2+ year of experience in eDiscovery
Experience as a legal assistant and or a paralegal a plus
Familiarity with eDiscovery software such as Recommend or Relativity strongly preferred
Must have strong Outlook, MS Office (especially Excel and MS Access) skills
Programming skills and experience a plus

195

Infrastructure Senior Technology Analyst Resume Examples & Samples

Excellent knowledge of the operation systems Linux and AIX
Application architecture knowledge - to design the infrastructure architecture and integrate the product
IBM WAS,IBM HTTP, OHS, Weblogic, Unix & DWH products such As Business Objects, Cognos, SAS BI & Datastage - products knowledge - to manage Middleware servers and associated infrastructure for all users in the groups making up Citi in Asia, EMEA and globally where required
Strong Knowledge on JEMFIRE, TOMCAT and Springboot suite of products
Strong knowledge on Unix Networking, Load balancing, Firewall, SSL Certificates
External DNS and Network for internet based applications
Strong knowledge on latest products used for digital banking
2nd/3rd Line Delivery and support for Middleware Webhosting administration
Creation of the operational support organization to cater for applications using Middleware products on Linux infrastructure during the project and transition phase
Webhosting products knowledge
Messaging - MQ product knowledge
Good exposure the production environment & support
Excellent man management and leadership skills, with proven experience of technical team management

196

PB IT Nuclear Technology Analyst P IB Resume Examples & Samples

Windows 7 Desktop support
Installing, configuring and upgrading of Desktop PC
Desktop Imaging
Troubleshooting various Desktop software issues
Use of Asset Management systems
Nortel PBX Support
Alpha/Numeric Pager Support
Cisco IOS technologies
Cisco wireless technologies
Bachelor of Science or Equivalent Work Experience

197

Infrastructure Technology Analyst Resume Examples & Samples

Responsible for on-boarding and integration of in-house developed and third party applications into common technology stacks and processes
Facilitate integration of incoming and outgoing feeds to and from internal and external parties
Web technology admin supporting enterprise applications
Experience in code release & environment management
Experience in management of application infrastructure implementation
Experience in web technologies such as JVM, Oracle/Apache Web servers, application servers such as Weblogic, Tomcat, Jetty
Understanding of production change management processes
Web Servers: Apache Tomcat, Oracle Http server
Authentication & Authorization tool such as Siteminder, SAML 2.0
Networking concepts: VIP’s, WideIP’s, Global network setup & user routing, load balancers, Disaster recovery etc
Server operating systems: Linux, UNIX, AIX, Windows
Database: Oracle, MySql, Sybase
Able to operate independently and also work collaboratively with other enterprise teams
Bachelors of Engineering/Science

198

Senior Business Technology Analyst Resume Examples & Samples

Gathers, generates, and documents requirements through interviewing and facilitation
Creates business requirements for various projects and develops the following artifacts as applicable
General understanding of SDLC or Agile methodologies
Experience with American Airlines Flight Operation System (FOS)
Broad understanding of crew operations processes is strongly preferred

199

Senior Business Technology Analyst Resume Examples & Samples

Coordinate with primary FOS support vendor Hewlett Packard for FOS Flight Planning changes. This includes gathering and reviewing requirements, analyzing HP estimates for approval, facilitating testing, and coordinating deployments with the business and HP
Plan, schedule, and control of project activities to meet objectives
Communicate precisely and clearly, both orally and in writing
Track performance, cost, and time goals while maintaining project scope
Develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
Identify and schedule project deliverables, milestones, and required tasks
Coordinate activities to ensure project progresses on schedule and within budget
Responsible for creating project cost estimates to acquire funding
Serve as the finance point of contact for projects
Technical expertise necessary to provide on-call support of resulting products as needed
Use business analysis techniques for gathering and documenting requirements, scoping, interviewing, facilitation, system component design, spend tracking, testing, and implementation
Interact with leadership to help set project direction and determine project prioritization
Work collaboratively with customer and user groups, technical leads, development resources, engineers and architects, and external project teams
Provide project status reports according to the information needs of the stakeholders including, at times, executive level staff
FOS Flight Planning experience and/or familiarity with FOS Flight Planning entries
5 years of experience managing IT software development projects using structured PM and System Development methodologies/practices with project planning tools
Thorough knowledge of IT project life cycles, particularly SDLC
Experience using formal business analysis techniques
3+ years of progressive broad-based information systems and business experience
Broad experience in a variety of computing platforms (mainframe, client/server, etc.)
Strong experience gathering and documenting complex system requirements, technical specifications, and developing detailed system diagrams
Experience and a full understanding of failover/failback, disaster recovery and mirroring concepts is preferred
Experience delivering mission-critical applications in a high-availability environment is preferred
Experience delivering in-house and commercial off-the-shelf applications is preferred
Broad understanding of flight operations processes is preferred
24X7 on-call support may be required at various times
Some travel domestically and internationally is required

200

Principal Technology Analyst Resume Examples & Samples

Support patent licensing programs within BlackBerry’s intelllectual property department
Mine the BlackBerry patent portfolio to identify candidate cases for investigation
Create, define and perform detailed system and software analysis or reverse engineering methods (including static and dynamic code analysis, emulation, blackbox testing and product teardowns) to determine the use of BlackBerry patents in 3rd-party products
Document outcomes through preparation of associated claim charts
10+ years of relevant experience, of which 3+ years should be in the area of software analysis and reverse engineering
Bachelor’s degree or higher in Electrical Engineering, Computer Science, Telecommunications or other closely related fields
Broad technical knowledge and familiarity with operating systems, software and software tools for use in mobile devices, telecommunication equipment, consumer electronics, digital signal processors, and other similar products
Technical knowledge and familiarity with the design and implementation of cryptographic techniques is desirable
Knowledge of analytical methods
Ability to work effectively as part of a team
Registration to practice before the U.S. Patent & Trademark Office and/or Canadian Intellectual Property Office
Experience in general patent law and licensing matters

201

Technology Analyst Resume Examples & Samples

Computer Science, Engineering or other STEM-designated degree
Strong programming skills in Python, JAVA , or C#
.Net or Unix
Experience with SQL or NoSQL style
Interest in working in the financial services industry
Submit your resume, cover letter & transcript (unofficial ok) through pimco.com
Deadline for application is Sunday, March 19, 2017, 11:59pm PST
All applications will be reviewed after the application deadline. Applicants can expect an email update from the Campus Recruiting team by late-March

202

Rohq-cti-infrastructure Technology Analyst Resume Examples & Samples

Build a collaborative relationship with all business groups in support of their applications in order to meet the technology goals of providing a first class service to our customers
Provide expedient and efficient technical assistance or recommendations in resolving problems relating to production batch processing
Perform trend analysis for all production batch streams, research, analyze and document causes of recurring problems, engage process owners and drive to permanent resolution
Provide technical assistance and training to members within Production Operations and other technical and Application teams when necessary
Partner with various Operations & Technology, Business, Development and Technical teams to achieve all Citi objectives
Review and research new and existing processes for automation improvements and/or enhancements to eliminate manual intervention
Provide support to GDCO level-1 support areas (understanding of all processes & procedures)
Continued education in functional area of expertise, understanding of new tools and processes that can add value to the delivery of services to our clients
Global focus groups to develop processes that meet the business requirements whilst also maintaining control of risks and adhering to Citi Information Security policies
Ensure the use of standard processes and tools to deliver an effective and efficient service to our customers
Work with the Global CATE and Business Architecture teams to deliver production batch solutions to effectively and efficiently meet the business needs
Identify areas for improvement and initiate steps to improve on these areas and where possible engage recognized automated solutions
Ensure the COB strategy is reviewed and exercised regularly and designed to provide maximum uptime for all businesses. To ensure improvements are made to the strategy to reduce the business impact
Process all requests to generate batch metrics report or update ISO Mainframe Naming Standards document
Collate and analyze change requests, incident tickets statistics and metrics for Production Batch support and Transmission Services for KPI reporting and facilitate opportunities for process improvement
Knowledgeable on automated scheduling platforms such as TWS/z Mainframe, AUTOSYS, TWS/d Maestro with an in-depth understanding on batch processing flows
Knowledgeable on IBM utilities and tools such as Connect Direct (NDM) tool, Changeman and CA View
Minimum of 5 years relevant work experience in IT Operations or related field
Knowledgeable on Macro Programming
Strong communications and influencing skills, with the ability to fluently interact with Business stakeholders, peers and Senior Management

203

Technology Analyst Resume Examples & Samples

Preparation of meeting agendas and minutes
Responses to data call
Preparation of briefing slides for various events
Review of technology development business plans and general staff support
DoD experience (Navy experience preferred) a plus

204

Senior Business Technology Analyst Resume Examples & Samples

Schedule project meetings
Assist manager with Disaster Recovery (DR) audits to ensure applications/systems meet DR Policy compliance
General understanding of waterfall, SDLC, or Agile methodologies
SharePoint, Rally, Planview, QA Testing Tools a plus

205

Performance Technology Analyst Resume Examples & Samples

Ability to facilitate requirements elicitation and understand business needs using appropriate methods that will result in actionable technical tasking and solutions that meet the intended purpose
Understands technology and can communicate functional ideas to technical staff as well as understand constraints, issues, and possibilities from the technical perspective
Experience with one or more of the following Microsoft tools: Excel, SharePoint, Power BI, and Project Web App, with some level of mastery in one or more of them
Familiarity with software development, particularly in an Agile Scrum framework
Great communication skills, and equally comfortable talking to all manner of stakeholders: executives, managers, developers, functional staff, customers, etc
Experience in understanding, aggregating, and presenting business data in meaningful, actionable ways; ability to grasp how data supports decision-making needs.Background in solution development in a technical capacity
High level of expertise in at least one of the following tools: SharePoint, Power BI, Project Online, Powershell, Excel (advanced functions)
Experience in a project management role and familiarity with the PMBOK; PMP certification a plus
Experience in business process modeling, process reengineering, and/or Lean principles
Six months or more in an Agile Scrum role, such as PO, scrum master, or developer; experience with agile ALM toolset such as TargetProcess
Understands and appreciates standard processes, but able to balance the ideal with the real for solutions that make sense

206

Senior Technology Analyst Resume Examples & Samples

Acts as an ally and mentor to all other members of the support team, being approachable, sharing, and friendly, rending whatever aid they can to assure that customer issues are being efficiently and precisely addressed
Will provide performance feedback and development suggestions for the junior staff to the Manager of TSS; they will help with developing and monitoring key performance indicators for the team to improve service delivery and team performance
Will have administrative responsibilities for back-end systems including account management systems, printing and enterprise applications that is not available to junior staff
Working knowledge of Active Directory, Group Policies and Windows scripting and experience leveraging system management tools such as SCCM and Casper in an enterprise environment to improve operational efficiencies
Works closely with peers in the EIG team to act as a knowledge bridge back to TSS, assures that the support staff knows and understands processes and procedures related to accounts and other EIG tasks
Acts as a back-up to the TSS Team Leads, occasionally supervising, assuring the schedule and standard procedures are followed, and acting as an escalation point for complex and sensitive issues
Follows and enforces the guidelines provided in all policies and procedures; assist in the development and updating of such procedures
Develops training materials for and train incoming staff, co-ops/students
Consults with faculty and senior staff on wide range of complex hardware, software, and operating system issues on Dell, Lenovo and Macintosh platforms. Finds, implements, and documents integrated solutions to computer problems. Researches, recommends and deploys technologies to enhance service
Industry recognized technical certifications a plus
Demonstrated experience in leading technology projects
Experience in mentoring technicians and cooperative work-queue management required
Advanced level of knowledge required in troubleshooting a broad range of issues with Windows and Macintosh based hardware and software (including multiple OS), network connectivity issues and computer imaging technologies
Knowledge of the use and design of AV hardware and software with experience troubleshooting media services technology
Working knowledge and an appreciation for Agile principles and the ITIL framework
Superior written, oral and interpersonal communication skills with a strong dedication to customer service
Proven proactive problem-solving skills and ability to work under stress and time pressure, required
Knowledge of networking, TCP/IP, DNS, VPN, and terminal services (or equivalent remote troubleshooting technologies) required
Experience supporting Microsoft Windows, Macintosh OS, and Active Directory plus Microsoft Exchange
Must have excellent organizational skills, attention to detail, and follow-through
Must be capable of independently analyzing, prioritizing and resolving a wide range of users’ technical issues within high-volume work environment while meeting high level service expectations
Available 24x7 for emergency support
Directly leads or provides oversight of TSS staff on technology projects being driven by other departments within ITS
On an as needed basis, provides knowledgeable technical support, uses remote support tools to assist and escalates to Manager of TSS or EIG when appropriate
On an as needed basis, participates in the daily coverage and the work-dispatching schedule for TSS, assuring that all incoming and existing customer requests are handled in a timely and appropriate fashion
Must be able to lift/move 40 lbs

207

Business Technology Analyst Resume Examples & Samples

This position is responsible for managing the relationship between specific business partners and the technology systems these business partners utilize
The applicant will demonstrate the ability to understand and communicate business needs in order to analyze and develop technical solutions that meet these needs
Solutions may be custom-built applications or off-the-shelf applications depending on business requirements
Applicant will be responsible for managing small to medium-size projects
This position can also involve managing the configuration of third party systems
Perform project management tasks including reporting status to Senior Management
Provide on-site support of in-house developed systems
Provide project management using both traditional and Agile methodologies
Capacity to lead and to work effectively with development teams
Project management experience required
Ability to work well with others demonstrated strong communication skills and self-motivation
Drives for results
Minimum of five years experience in a business technology analyst role
On-call availability for business support

208

Business Technology Analyst Resume Examples & Samples

Solution shaping (Process and Technology)
Lead/Contribute in a matrix management structure with multiple internal and external groups
Accountable to sustain operational solutions leveraging IT shared services
A minimum of a Bachelor degree is required
One or more years of experience in IT systems engineering or emerging technologies such as advanced analytics, cloud computing, IOT or mobility capabilities
Experienced or knowledgeable with Supply Chain Technologies is preferred
Being able to present and communicate effectively to senior leaders on new processes, innovations, and new technologies
Experience in companies with advanced technology utilization preferred
The successful candidate must be self-motivated, have the ability to work with minimal supervision and have strong influencing skills
Impactful Communication skills – Written, Verbal and Presentation
The ability to work in an ambiguous environment is required
Require up to 25% domestic and/or international travel.3583170302

209

Senior Business Technology Analyst Resume Examples & Samples

Working on an initiative to deploy our enterprise order capture solution for a business unit, ensuring transformational business goals are met with simplified and consistent processes, while leveraging existing functionality as appropriate; or
A project to automate order and subscription entitlement automation which involves working across SFDC/Apttus, ESI, and SAP platforms
Through our project lifecycle
Certification in Business Analysis, by a recognizable institution, is a plus
Proven training in software development lifecycle or methodologies
Proven commercial experience as a business analyst, having worked on multiple technology or business projects or programs
Strong experience in business analysis techniques, such as gathering requirements through interviews and workshops, or modeling processes and use cases
Demonstrable experience working throughout a project lifecycle, engaging with various stakeholders and managing and/or reviewing appropriate project documentation
Strong stakeholder holder management, with confidence to challenge preconceptions of outcomes and solutions
Experience with quote-to-cash processes and systems, such as Salesforce.com, Apttus, and/or SAP is a plus
Good communication, presentation and customer engagement skills
A good understanding of software development lifecycles and methodologies
Good familiarity with project management and architecture disciplines
Project experience that involved interfaces
Proficient with business analysis tools and Microsoft Office products

210

Senior Technology Analyst Resume Examples & Samples

Manages and oversees scheduling systems to ensure system reliability and accurate forecasting which includes: performing system maintenance as necessary and required data mapping of systems such as TMW, Telapoint, TruckTool, LoadTracker, SharePoint, CT3K, and Shared Drives
Oversees Supply Sourcing LP model to ensure product is being sourced from the most advantaged origin and monitors supply demand balances to ensure scheduling of products is consistent with Marketing and Supply forecasts
Develops and maintains complex reports using various tools (Excel, Access, Solver, etc. to support the needs of the Logistics organization
Manages and oversees system training and support to all users and is responsible for the creation of training documents, user manuals, and guides for all technical tools. Manages 24/7 support for all scheduling systems and assists with the disaster recovery planning, implementation, and data recovery
Oversees the creation of technical tools used to solve problems encountered in the scheduling and order management function. Configures and modifies systems to achieve optimal performance
Supports field operations with customer configuration and related system setups
Leads special projects focused on improvements to the scheduling functions and monitors all data feeds to ensure continuous flow of the information necessary for ETA management, order placement, tank test management, COD tracking, and supply disruptions
Minimum undergraduate degree in Management Information Systems or related Computer Science field required
Minimum 5 years in systems management and programing
Transport scheduling operations or other relevant experience preferred
Must have expert level experience in Excel, Access
Must have VBA experience
Solver and Sequel Server experience a plus

211

Business Technology Analyst Resume Examples & Samples

Exposure to project management and leadership
Conceptual comprehension of web based programming languages/applications, including but not limited to Java/.Net
Directly assist with conceptual designs, data mapping specifications for development and implementation to support business requirements
Direct participation with ensuring approved life cycle methodologies, design creation documents, and program coding and testing are performed accordingly

212

Technology Analyst Resume Examples & Samples

Demonstrated ability to effectively use and practice the Requirements Management methodology
Demonstrated knowledge of the Project Management methodology
Thorough knowledge of technical concepts, including knowledge of business systems and processes, product lines, and understanding of company operations, and ability to understand mathematical formulas and complex algorithms
Demonstrated organizational, analytical, and problem-solving skills
Demonstrated planning skills and ability to multi-task and work independently
Demonstrated strong oral and written communication skills
Demonstrated strong interpersonal and customer service skills, and ability to work with individuals from all areas and levels of the company
Ability to create alliances and establish and contribute to a high degree of teamwork and collaboration with diverse groups

213

Consumer Technology Analyst Resume Examples & Samples

Provides expert level consultation/recommendations to IT department and organizational leadership on for IT Strategic planning relating to consumer technology initiatives
Create diagrams and documentation based on observation of department workflows
Create journey maps and documentation based on observation of patient interactions throughout their journey
Act as subject matter expert for all consumer technology application and IT services
Research, promote, plan and implement innovative technologies across the network that directly impacts our patients
Assist Sr. level consumer technology analysts with User Experience functions – wire frames, voice of customer strategy, user stories and requirement collection
Provide ongoing maintenance, support and development to assigned applications and implement new products
Participates on new implementation / installation project teams
Troubleshoot, research, and solve technically challenging problems involving integrated systems
Tests and verifies software releases, upgrades and any changes prior to the promotion of code to the production environment
Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation
Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation
3 to 5 years of general Computer experience is required
2 to 4 years of healthcare experience is preferred
2 to 4 years of health IT experience is preferred
Service Now or other service management system required
MS Office experience required
Experience in supporting patient/customer facing applications required

214

Technology Analyst Resume Examples & Samples

At least 2 years of experience in WPF programming
At least 2 years of experience in software development life cycle
At least 2 years of experience in Design
Experience to Oil & Gas domain
Experience and understanding of in Production support and performance engineering

215

Technology Analyst Resume Examples & Samples

Provide support and maintenance for .Net and SQL Server based applications
Very good at reading and speaking in Mandarin and English
Knowledge of life sciences domain is an added advantage
Relevant experience in client management
Experience: 3-6 years

216

Technology Analyst Resume Examples & Samples

The candidate will be responsible for building and maintaining solutions for Compliance/ KYC Application
Java, Spring will be the primary technologies used supplemented by strong technical appreciation of Oracle databases & GWT/GXT
The candidate will apply internal standards for re-use, architecture, testing and general best practices
The candidate will be responsible for Full Software Development Lifecycle, Code reviews, test case reviews and ensure code developed meets the requirements, Component Design/ Coding/ Unit Testing/ Debugging, and Level 3 production support
6+ years in development role with experience on large & complex projects
Building web application screens and strong DB experience is required
The candidate should have very strong technical experience in core JAVA and J2EE
Hands-on experience on at least one of the framework like Spring or GWT or Hibernate
Experience on JavaScript or at least one of the UI frameworks like GWT/GXT
The candidate should be proficient with Oracle PL/SQL
Experience in working Batch related application would be an advantage
Knowledge of JMS or jBPM would be an advantage
Adhere to the SDLC process, & also ensure others follow process too
Should have root cause analysis skills, able to quickly analyze and interpret code and ensure that issues are resolved or escalated appropriately
Must have prior proven experience in coding, development and testing of programs & modules
The candidate should be proactive and should be capable to research and find solutions to the problem

217

Technology Analyst Resume Examples & Samples

Strong technical background with knowledge of BI foundational concepts such as relational database, datawarehouse, data mart
Intellectually curious, reliable and flexible team player
Willingness to work in global delivery environment

218

Technology Analyst Resume Examples & Samples

At least 3 years of experience in Testing and Automation in Connectivity domain, Services and Products like Docsis, DSL, network devices, gateway devices, etc. Should have hands on expertise in application testing and automation
Minimum 2.5 years of experience in Selenium Webdriver, Perl, Python, TCL / Tk, automation tools like HPQC and/or other industry frameworks
Strong skills with object oriented design patterns, Java, AWT / Swing, web / service development testing and automation using the same

219

Technology Analyst Resume Examples & Samples

At least 4 years of experience with Informatica
Skills: Informatica 8.x, 9.x
Should have at least 4+ years of hands-on development/maintenance experience in Informatica 8.x, 9.x
Knowledge / Experience on using Informatica Power center and ETL using different data sources
Experience in creating complex mappings/sessions/workflows
Should have good knowledge on scheduling
Good in troubleshooting
Good in performance tuning
Good knowledge on export/import
Should be good in handling change request
Should be good on PL/SQL (especially query writing and tuning)
Experience on implementing auditing and error handling
Experience in test planning, testing and implementation support

220

Technology Analyst Resume Examples & Samples

At least 2 years of experience in Java, JSP, JDBC, J2EE, Struts, Spring, Hibernate, Servlets Skills
At least 2 years of experience in Project life cycle activities on development and maintenance projects
Experience to Telecom domain
Adherence to the organizational guidelines and processes

221

Infrastructure Senior Technology Analyst Resume Examples & Samples

Minimum 7+ years of work experience in financial analysis in Financial Services / Technology / Consulting
Tertiary degree, preferably in Finance / Business related disciplines
Analytical, flexible, team and customer oriented, have good interpersonal and follow up skills with strong attention to detail and ability to multitask
Possess strong prioritization skills to manage multiple ongoing projects/tasks
Highly motivated, strong performer with a proven ability to interact and work effectively with all levels of staff, including Senior Managers, and provide support to CTI teams located at remote sites
Operational experience at a regional level in a complex / matrix organization
Proficient in Microsoft Excel and PowerPoint

222

Technology Analyst Resume Examples & Samples

2+ years of experience in ETL, Reporting technologies and BI project development life cycle
Should have worked extensively in development projects involving Informatica
Experience in Enterprise data warehousing, system Analysis, Design, Development, Testing and Implementation of Data warehouse. Enhancement and Maintaining applications using ETL-INFORMATICA
Experience in all the phases of Data warehouse life cycle (SDLC) involving Requirement Analysis, Design, Coding, Testing, and Deployment
Experience in working with business analysts to identify, study and understand requirements and translate them into ETL code in Requirement Analysis phase
Excellent experience in developing Mappings, Mapplets by using various Transformations like SQ, Aggregator, Expression, Filter, Sorter, Joiner, lookup, sequence generator and update strategy based on the business requirements and workflows by using various tasks like session, event wait, event raise, command, email to automation of workflows and sessions
Experience in Informatica performance tuning/Partitions and identifying the bottle necks in sources, mappings, targets and sessions
Experience in Retail, CPG and Logistics Domain
Primary Technical Skills: Informatica
Hands on experience in UNIX/Shell scripting, Putty

223

Technology Analyst Resume Examples & Samples

At least 2+ years of experience in IT
Develop ETL jobs using Informatica and SQL objects/procedures based on requirements
Technical point of contact throughout the development cycle. Understand requirements and develop applicable solution
Provide inputs to project manager on planning. Assess and support with risk mitigation strategies
Coordinate with various stake holders such as project lead, business users for enhancements and problem resolutions. Identify escalation scenarios
Coordinate with onsite and offshore team for work stack. Mentor and coach team members
Review the development work within team. Ensure timely clarification on queries and issues raised
Present proactive ideas and information in group meetings. Demonstrate strong verbal and written communication skills that non-technical end users can also understand
Participate in knowledge transfer sessions and support the transition process
Conduct impact analysis of issues logged, prioritize and ensure that timely resolution is provided
Lead POCs and evaluate new tool features and platform requirements. Provides recommendation on system improvement procedures, necessary upgrades and enhancements

224

Client Technology Analyst Resume Examples & Samples

Experience with Windows 7 and Microsoft Office platform
Experience with asset management systems and processes
Experience with IOS and Android platforms for mobile devices

225

Business Technology Analyst Resume Examples & Samples

Five years or more of Domestic Custody operations and related operational support or project activities
Ability to conduct an analysis of business needs, including scheduling meetings, conferring with business line leaders, documenting and making verbal and written presentations
Excellent workflow development capability
Proficient computer skills, especially Microsoft Office applications and Visio

226

Technology Analyst Resume Examples & Samples

Partner with IT to co-create 3 year strategic plan with clear deliverables for the global categories of IT and Telecommunications
Facilitate all formal competitive bidding activities
Liaise with technical personnel to interpret technical specifications to commercial requirements
Develop RFP’s, determine eligible supplier candidates, and manage end-to-end RFP process
Drive development of IT Agreements including Master Service Agreements, Statements of Work, and Purchase Orders
Develop and implement performance and quality management programs for key suppliers in collaboration with IT leadership
Research and analyze IT spend and recommend strategies to address new opportunities or changing business needs
Develop and maintain awareness of changing IT related business trends in the market and identify impacts to Brambles Group companies
Support supplier management through supplier scorecard development and cadenced business reviews for key suppliers
Build a Vendor/Supplier/Partner management strategy with well-defined RACI for roles and responsibilities. Define who owns what supplier relationships within team
Build a Vendor Scoring framework to continuously rate the performance of our partners and create plans to improve the relationship helping generate additional value
Work with IT leadership to plan and conduct Vendor/Partner days to educate them on our strategy and unlock potential areas of new partnerships
Build a repository that helps IT be informed of Partners and their level of strategic relationship with Global IT. This should also serve as a single source of truth for all information about the partners and IT owners
Minimum of 7 years relevant category management ( IT/Telecom) experience within a large global company
Professional knowledge and experience in principles, practices, and trends related to IT environments and related procurement policies, application laws, and competitive pricing practices
Demonstrated experience in business case writing, strong background in market intelligence research, and proficiency in negotiation strategy and tactics
Advanced procurement skills including development and management of category strategies; RFP/RFI development; contract negotiations; supplier relationship lifecycle management; understanding of risk mitigation principles; and understanding of cost evaluation methodologies (e.g. TCO, ROI, Payback Periods)
Extensive experience managing business requirements, project plans, timelines, and associated project materials
Category or commodity management preferably on a Global level
7 years’ experience within a large global business
Senior stakeholder management
Cost & financial management
Supplier management
Ability to work collaboratively across teams and geographies to form alignment
Outstanding written and verbal communication skills with the ability to communicate at all levels of management
Ability to articulate the supply market and take that knowledge to develop a strategy/executable plan
Global mentality and collaborative approach
Knowledge within the category across multiple industries and sub categories
Leads by example and directs the category teams to find additional information

227

Murex Run-technology Analyst Resume Examples & Samples

At least 4 years Strong Murex experience (MX3.1)
Experience in run, i.e. batch monitoring, scheduling, reporting, interfaces (Market Data etc.)
Strong analytical capability for root cause analysis
Very hands-on

228

Business Technology Analyst Resume Examples & Samples

Manage administrative and technical aspects of key marketing systems (marketing automation, SEM, display, social media, reporting/analysis, etc.)
Manage administrative and technical aspects of integrations between marketing systems and business systems (CRM, BI tools, internal systems, etc.)
Act as cross-functional technical liaison for Sales, Product, IT, Finance
Partner with marketing team to establish and maintain scalable processes that ensure marketing team is as efficient and effective as possible and has the support they need to be successful
Lead evaluation through scoping and requirements gathering, champion the implementation, and drive adoption of new technologies to help marketing leadership push business forward and to help functional employees to be more effective in their roles
Participate in quarterly planning exercise and assist in prioritization of team projects
Manage end-to-end project scope, development, acceptance, and deployment to production
Act as Technology Administrator for multiple marketing platforms

229

Technology Analyst Resume Examples & Samples

Deep knowledge of AngularJS practices and commonly used modules
Ability in creating self-contained, reusable, and testable modules and components
Ensure a clear dependency chain, in regard to the app logic as well as the file system
Ability to provide SEO solutions for single page apps
Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame-rate above 30fps at all times
Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
At least 2 years of experience in validating user actions on the client side and providing responsive feedback
At least 2 years of experience in creating custom, general use modules and components which extend the elements and modules of core AngularJS
At least 2 years of experience in architecting and automating the build process for production, using task runners or scripts
At least 2 years of experience in documenting the code inline using JSDoc or other conventions
At least 2 years of experience in Writing extensive unit tests using automated TDD tasks
At least 2 years of experience in Creating e2e test suites for all components, and running them with Protractor (or a well-reasoned alternative)
At least 2 years of experience in Creating configuration, build, and test scripts for Continuous Integration environments
Good Technical skills
Excellent Communication and Analytical Skills

230

Meetings Technology Analyst Resume Examples & Samples

Consult on overall technology strategy with Client
Maintain all aspects of meeting management technology
Minimum of 2-4 years of work experience in project or client management role, preferably in the corporate meetings industry, software or other high-tech industry
Bachelor’s degree preferred in Business, IT or relevant work experience preferred
Advanced experience working as a system administrator in meetings management technology tool, Cvent, is a must
Experience working in the Event Management industry a plus
Strong business and/or technical analysis background, able to lead teams, without direct authority, and through complex requirements definition and analysis of business solutions
Outstanding communication skills, able to communicate at various levels of the organization and tailor written and verbal messages to fit particular audiences, with focus on client-facing experience
Highly articulate, detail-oriented, yet able to simplify complex concepts into layman’s terms for greater understanding
Ability to work well under pressure and maintain professionalism even in demanding circumstances
Ability to comprehend and diagram process flows and identify opportunities to streamline and improve efficiency
Expertise in MS Office productivity tools such as Excel, Word, PowerPoint and Visio
Demonstrable aptitude for learning and applying industry specific business knowledge in a fast paced, analytical and team-oriented environment
Eagerness to perform a range of activities related to meeting technology
Ability to work independently with strong organization skills, discipline, and persistence
Must be willing to travel approximately 25% of the time, although 10-15% is more typical

231

Technology Analyst Resume Examples & Samples

Developing queries, scripts, documentation to facilitate execution of technology solutions
Ensuring adoption of procurement technologies within procurement organization
Assisting with company-wide training, implementation, and management of technology initiatives
Previous procurement, supply chain or technology experience
Some experience in project management
Execution-oriented

232

Business Technology Analyst Resume Examples & Samples

Participate in business analysis activities to gather required reporting and dashboard requirements
Translate business requirements into specifications that will be used to implement the required reports and dashboards
Collaborate with various functional teams such as Portfolio Delivery, Operations, Sales, and Technology to ensure reports meet requirements
Work closely with business to turn data into actionable information
Identify and communicate data quality issues
Provide ongoing production support, regularly monitor and update user tickets, provide user assistance, collaborate with appropriate teams to get user tickets addressed and closed
Support and train end-users on report usage
Minimum of 3 years’ experience developing reports using Business Objects 4.x tools, including Web Intelligence, Rich Client, Dashboards and Design Studio
Knowledge of SQL programming, relational databases, and OLAP
Proficiency in reporting and data visualization techniques
Performance tuning experience related to reporting queries
Ability to complete multiple projects and meet deadlines
Mortgage Banking experience is highly desired

233

Technology, Ficc, Fast Technology, Analyst Resume Examples & Samples

Experience in software development, including a clear understanding of data structures, algorithms, software design and core programming concepts
Excellent communication skills including experience speaking to technical and business audiences and working globally
Expertise in Java, Javascript and/or Python

234

Business Technology Analyst Resume Examples & Samples

Provides oversight to meet established function, quality, cost, and schedule goals and objectives for mid- sized programs/projects
Manages programs/projects from initial concept through post implementation, including multiple implementation cycles
Builds relationships with sponsoring executives and among different groups within and outside the department while serving as a liaison
Addresses issues via direct one-on-one dialog with resources
Authors project management artifacts and develops and maintains project plans
Recognizes, clarifies, and prioritizes project plan activities
Author’s effective, clear, concise, and relevant communication for program/project stakeholders. Communicates difficult and/or complex ideas and presents the appropriate message to audiences up to and including Executive Vice President
Promotes collaborative relationships across project team members
Inspires commitment, high energy, and positive attitudes
Five or more years’ direct experience with project lead responsibilities or over eight years of related experience
Systems- Tableau, Crystal Reports, Microsoft Access including knowledge of Visual Basic for Applications, ,
Robust knowledge of project management

235

Infrastructure Senior Technology Analyst Resume Examples & Samples

Providing management support in ensuring highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of Production Services
Education and Training: Bachelor’s degree in Business, Computer Science, or related discipline required. Master’s degree preferred
ITIL V3 Foundation certification is a must and a Practitioner level is desirable
Experience: 5-7 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred
Technical expertise on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Problem/Incident Management, IT Service Assurance or Application Development
Above average and exceptional written and oral communication skills

236

Infrastructure Technology Analyst Resume Examples & Samples

Manages the Regional Voice technology infrastructure and support. Help to oversees process for technical issue escalation; prioritizes technical issue resolution; emphasizes proactive awareness of issues
Verifies adherence to control and risk implementations, changes, standards and processes. Responsible to review all documentation for support processes
Provides technical oversight across systems and applications; leverages skills across technology infrastructure area. Lead team to research problems thoroughly, test solutions and make recommendations to users
Communicates interdependencies in and outside of the department as well as cross product
Demonstrates a comprehensive understanding of how areas of infrastructure technology collectively integrate to contribute to achieving business goals
Provides evaluative judgement based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the technology infrastructure area; influences resource planning
Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties
Participates in control activities (risk, self-assessment, COB, audit, etc.); makes recommendations for enhancements
Working with the team Globally to realign the support into the Global standard platform
Trading floor support experience is essential
Good understand of process and control management in the banking environment
CISCO CUCM VoIP exposure is an advantage
Excellent customer care skills

237

Business Technology Analyst Resume Examples & Samples

IT projects – in coordination with the project manager
Strong sense of personal accountability
Capable of developing and maintaining strong relationships throughout Summit
Contributes beyond job role and responsibilities
Strong interpersonal and public speaking skills
Ability to translate complex business requirements into viable solutions
Ability to develop test strategies across differing technologies and business processes
Adept at identifying and resolving conflicts in resources, objectives, or requirements
Experience with business process design tools
Experience with team facilitation techniques

238

Infrastructure Technology Analyst Resume Examples & Samples

Strong negotiation / conflict management skills
Expert scripting capabilities in PERL, BASH, Python, TCL/TK
Strong knowledge of File system/Volume Management software (VERITAS , RH LVM)
A solid understanding and working experience in LDAP and Active Directory
8+ years hands-on experience supporting: Unix Solaris8 8/10 and RH4/5/6
4+ years hands-on experience supporting: Solaris10 and RH5/6
4+ years hands-on experience supporting: AIX platform
Experience supporting: HP or equivalent Intel/AMD based servers
Experience in small to large scale system projects including full development lifecycle and structured trouble shooting analysis skills
A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, and the design of consistent networkwide file system layout
Ability to troubleshoot software / hardware configuration problems

239

IT Infrastructure Technology Analyst Resume Examples & Samples

20 % - Infrastructure Strategy and Planning
Bachelor’s Degree in IT or Business Related field or equivalent work experience
8+ years of IT and business/industry work experience
Ability to influence and create alignment among business and IT services, including the ability to properly prioritize work requests
Possess excellent written, presentation and verbal communication skills necessary for team coordination, helping partners, and service discussions with IT leadership
Demonstrated ability to build relationships and communicate at all levels of the global organization and cross-function/platform
Demonstrated ability to lead Change Management efforts
Demonstrated ability to be successful in ambiguous situations
Ability to accomplish results through others (lower level managers, professional employees, matrixed organization, managed service employees)
Demonstrated ability to manage and control IT Infrastructure budgets
Business fluency in English

240

Infrastructure Senior Technology Analyst Resume Examples & Samples

Superior problem solving skills
Intimate Knowledge of the Unix Operating System and system administration best practices
10+ years handson experience supporting: Unix Solaris8 8/10 and RH4/5/6
4+ years handson experience supporting: Solaris10 and RH5/6
4+ years handson experience supporting: AIX platform
4+ years working knowledge of Clustering / VERITAS
Ability to troubleshoot software/hardware configuration problems

241

Senior Business Technology Analyst Resume Examples & Samples

Perform day-to-day functions to support the business lines within the department as assigned
Serves as primary communication interface between assigned business line and Technical Services development groups
Participates in activities to identify project goal(s), examine alternatives and gain consensus on project steps, schedule and implementation procedures
Interview business line users to identify and coordinate upcoming projects, finalize requirements and coordinate sizing of projects across other technical units
Identifies, coordinates and monitors internal resources to ensure successful project testing, implementation and completion; fosters business line cooperation and involvement in the effort
Prepares project/release status reports and participates in making alterations to plans as needed
Prepares analysis, implementation steps and documentation to ensure smooth implementation of the project
Participates in problem resolution, project/release evaluation and provides continuing support and service as required
Keeps business line users informed of technology direction and impact
Bachelor’s Degree in Computer Science, MIS or equivalent work experience
Seven or more years of related experience developing technology solutions for business lines
Access 2003, 2010 (VBA)
SQL experience including Stored Procedures, Functions, Multi-Joins, Foreign Keys, DTS, SSIS, Scripting
VBScript
Designing Relational Databases
Exposure to Change Management tools (ITIL best practices)
Motivated self-starter with the ability to complete complex, technical tasks with minimal supervision
Enjoys working a variety of projects and capable of multitasking

242

New Technology Analyst Resume Examples & Samples

Support Program Readiness Reviews and interface with Sign-off team to ensure closure of key open issues to confirm New Technology Design Verification Strategy template
Lead tracking of New Technology Design Verification Strategy template and ensure completion of the template for all New Technology
Work with Prototype Test Planning to ensure vehicle requests are captured
Work with teams responsible for leading technology/feature to establish readiness for verification team
Support cross functional meetings to obtain and communicate New Technology requirements for validation which will include interface with chief and director level reviews
Work with Research and Core Functional teams to obtain and extrapolate New Technology/Features in Global Technology Development System database
Interface with Global Product Development System subject matter expert to identify New Technology process enhancements and help develop and drive implementation of recommendations
Bachelors degree, Engineering or Business preferred
Self-starter with good collaboration skills is a must
Able to work with multiple people and manage a variety of projects simultaneously
Extremely detail oriented, excellent organizational skills including proven ability to multi-task
Working knowledge of the Global Product Development process including successful completion of all required Training
Comfortable working with some ambiguity that is common in developing new processes
Desire to investigate, develop and implement process robustness actions
Experience in Microsoft Office products specifically Excel and PowerPoint
Ability to learn and navigate through new databases and tools
Experience working with automotive manufacturers preferred

243

Business Technology Analyst Resume Examples & Samples

Maintain knowledge on current and emerging technology trends both consumer and business oriented
Providing documentation on specific needs, requirements and capabilities focused on a specific business or IT function
Assist in defining and documenting technical roadmaps mapped to business capabilities
Presenting prepared material to various levels of the organization
Proficient in using Microsoft Office products (i.e. Word, Excel, PowerPoint, etc.)
Ability to communicate complex concepts
Must have excellent interpersonal skills
Must be able to communicate effectively with individuals at various levels within the organization

244

Rohq-cti-infrastructure Technology Analyst Resume Examples & Samples

Support Application Readiness efforts by communicating strategy and metrics to Application Owners, stakeholders and managers
Attend vendor meetings to discuss SLA and SOW staffing issues
Act as Subject Matter Expert for the Accelerate application and provide support to Release Managers and Release Group Owners
Generate VDI cutsheets and track VDI provisioning to support Migrations
Generate Hardware cutsheets and track hardware ordering and delivery to support Migrations in North America
Provide internal support and act as an escalation point to the 24x5 managed service in relation to Accelerate, Migrations and OS Manager
Produce detailed deployment documentation and present to customers, peers and senior managers
Contribute to the design of the teams policies, release processes and Process Control Manuals
Contribute to the overall success of the Software Management Services team through collaboration and partnership with peers in other the SMS and Senior Management Team
Provide metrics on migration progress to customers, peers and senior management
Bachelor’s degree in a Computer Science / Information Technology or a related field
4+ years of experience within the information technology field
Good written and spoken English skills
Good understanding of software deployment tools used within Citi
Optimistic approach to work in different shifts
Team lead capabilities

245

Rohq-cti-infrastructure Technology Analyst Resume Examples & Samples

Strong working knowledge of Active Directory
Experience of the following technologies - Radia Client Automation, MSI Application Packaging, VMWare App Volumes, MS SCCM, Citrix XenApp / XenDesktop
5 + years experience in a customer facing technical role
5+ years experience working in a global virtual team spanning across time zones

246

Junior Benefit Technology Analyst Resume Examples & Samples

Configure system as needed and work within the team to meet client deliverables; including, but not limited to
A Bachelor’s Degree or equivalent combination of education and experience
Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
Must be able to quickly sort through complex subject material
Strong analytical skill-set and ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Must possess a passion for teamwork, client service and reaching business results through problem solving
Experience/knowledge of benefits administration/open enrollment process preferred

247

Technology Analyst Resume Examples & Samples

Provide hands-on technical support to our clients for their desktops, laptops and mobile equipment in terms of hardware, OS, and application issues
Manage and track service requests/incidents on the client’s behalf
Provide assistance in articulating and resolving technical requests
Own and monitor all escalations until resolved
Engage support teams as required
Provide regular status updates to ensure customer satisfaction
Manage expectations by providing an ETA based on the complexity of the request
Research and develop solutions to undocumented issues and services
Troubleshoot, diagnose and repair desktop hardware/software problems via phone, remote tools or in person
Provide full service as opposed to individual tasks
Support working from home issues ( VPN, remote access )
Perform software installs, manage cross continent moves, hardware additions and change activities, as well as data backup and restore on certain accounts, for clients
Provide, configure, troubleshoot mobile devices (Blackberry, iPhone & iPad)
Mentoring and training of junior staff
4+ years technology end user support (Hardware/Network/Software/Mobile)
Previous experience in a customer service role
Previous experience supporting a trading environment a definite plus
Previous experience with remote access and desktop support tools
Previous experience and skills in supporting remote office/users
Previous experience with global environment and vendor landscapes
Previous experience with O365, Skype, OneDrive
Ability to learn new technologies and adapt to corporate processes and tools
Ability to work both independently and in a virtual team setting
Ability to communicate technical issues to a non-technical audience and translate business requirements into technical verbiage
Strong planning & organizational skills; ability to manage multiple and competing priorities to completion
Excellent customer service skills and strong sense of urgency
Analytical and out of the box thinking needed to resolve unique and complex situations
Innovative and structured problem solving skills with the proven ability to exercise flexibility and judgment
Must be able to troubleshoot or escalate difficult problems, recommend complex solutions as well as implement the resolution that has been developed
Excellent communication skill (oral and written); ability to communicate clearly, simply and effectively on both technical and non-technical matters to the enhanced services clientele
Core Desktop Technologies
Blackberry and Apple Wireless handheld devices
Dell desktops and laptops
Microsoft Office 2003-10
Cisco VPN client
A/V equipment
Active Directory Services (Groups and OUs)
TCP/IP, LAN/WAN Technologies
Symantec anti-virus solutions
VOIP (Avaya)
Mobile applications
Security practices
Emerging technologies

248

IP Technology Analyst Resume Examples & Samples

Create, maintain and update data base to capture and categorize intellectual property
Participate in the intellectual property process improvement initiative by creating and maintaining an actions log, sending timely communications and following through on action items
Generate and update IP metrics at regular intervals
Participate in intellectual property related decisions by gathering and analyzing relevant information
Support commercial activities by gathering and analyzing relevant intellectual property related information
Participate in idea creation and development sessions – capture and summarize concepts
Participate in developing and propagating best practices in writing intellectual property disclosures
Assisting in technology research in support of commercialization efforts
Minimum Master’s degree in Engineering, Applied Science, or equivalent, and 2 years of post-grad industrial experience. Patent agent experience is a plus
Superior project management skills
Highly developed interpretive and analytical skills and capabilities in: MS Word, PowerPoint and Excel; MS Project Management, Visio or other drawing programs
Experience in writing technical papers
Familiar with the “language” and terminology of patenting
Strong, well-developed written and verbal communication skills, and effective presentation skills
Consummate team player and individual contributor
Innovative thinker and inquisitive
Ability to think at a strategic level, translate strategy into action and execute
Ability to form and maintain good working relationships with diverse stakeholders

249

Business Technology Analyst Resume Examples & Samples

Identifies and delivers automation solutions within content operations
Works as a liaison among researchers in order to elicit, analyze, communicate, and validate requirements for automating processes and sub-processes
Understands content production constraints and opportunities in the context of the requirements and designs, develops and implements small solutions that enable the organization to achieve its goals
Ensures business objectives are identified, understood, and accounted for in the development of technology solutions
Works with research teams to evaluate, and understand business/user/functional requirements, and designs, develops, tests, and implements solutions that enhance the value and timeliness of the company’s content
Generates efficiencies and effectiveness in each of the content production phases (content acquisition, curation, matching, capturing, validation) by utilizing various programming and SQL skills to solve ad-hoc automation tasks
Understand existing processes as they relate to the Research and Content Operations function
Engage users and conduct on-site observation to ascertain functions and work performed
Understand current functionality and dependencies of the primary internal content management application and associated offline tools
Coordinates multiple small and/or medium size automation projects dealing with complex data and multiple open domain sources
Typical responsibilities will include identifying existing solutions or developing ones to acquire, manipulate, curate, match, capture and validate content
Initiate and design, build and implement such small offline automation solutions
Pro-actively present solutions for consideration to integrate into the central editorial workflow solution
Drives DQA (Data Quality Assurance) projects; coordinates business-as-usual and ad hoc activities to improve content quality and delivery and/or reduce cost
Responsible for understanding research requirements for web source monitoring and scraping; capable of detailing this requirement for internal tech teams to extract or
Able to configure self-help change detection and scraping robots to meet the content acquisition requirements of research teams
Identifies and evaluates functional feasibility of existing internal and external automation solutions to improve content quality and delivery. Initiates proof of concept projects thereon and provides feedback on feasibility ito functional and non-functional requirements
Understands process requirements, functional requirements, validates solutions, conducts testing, delivers process rollouts for new solutions
May act as escalation point for functional team or business unit for own tools developed
Partners with research groups to execute ad-hoc bulk data updates and related content projects
Provides routine and ad hoc status updates and coordinates/facilitates meetings as needed
Interacts with stakeholders (possibly international), team members, and management within or across organizations for the purpose of communication, collaboration, and influencing
Provides training and support to the user community
Strong technical ability in terms of programming, scripting, querying and working with all forms of data
Advanced VBA, data handling and text analytics skills
Advanced SQL experience
Engaging communicator with good interpersonal skills
Highly capable at manipulating and extracting data – detail oriented
Acutely familiar with content acquisition methods, scraping, data manipulation, matching, capturing, validation, and basic workflow design
Well organized, strong at planning, and prioritizing work
Strong problem solving skills, logical and deductive decision maker
Proven abilities in development of innovative solutions and process automation – non language specific
Proficient in Visio or similar process charting beneficial
An inquisitive independent person with a strong aptitude for learning

250

Client Deliverables Technology Analyst Resume Examples & Samples

Build a thorough understanding of presentation structure on the new technology platform and support ongoing maintenance (includes metadata handling, rules-based logic application, and impact of stored configurations)
Analysis and troubleshooting of problems related to internal publishing software (Seismic)
Assessment and triage of data related issues and questions for automated materials
Maintenance of reporting configurations in the CRM tool (Salesforce)
Provide expertise and support for user-defined spreadsheet data used in materials (OneView Sheets)
Track customisation requests to establish trends and assist with prioritisation of technical enhancements
Gather regional requirements for fulfilling client and marketing publishing needs
Assist with customisations and specialised materials
Work with multilingual dictionaries and documents
Maintain a high degree of customer service for all support queries
Assist with training and best practices for the global support model
Adhere to internal format standards to ensure accuracy and quality control
Assist with special projects as required
Administration of workflow tools: customising queues, setting up users and groups
Bachelor’s degree with relevant industry experience
Experience using the following; content management systems (e.g. Seismic), Adobe Acrobat Professional, CRM tool (e.g. Salesforce), Mac OS X, Microsoft Word, PowerPoint, Excel and queue management software
The ability to work independently, in a fast-paced and team-oriented environment
Language skills (especially German) is desired

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