Tech Services Resume Samples
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Tech Services Resume Samples
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RK
R Koepp
Rowena
Koepp
484 Enos Corners
Detroit
MI
+1 (555) 624 0832
484 Enos Corners
Detroit
MI
Phone
p
+1 (555) 624 0832
Experience
Experience
Phoenix, AZ
Analyst, Ent Tech Services
Phoenix, AZ
McCullough and Sons
Phoenix, AZ
Analyst, Ent Tech Services
- Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service
- Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues
- Works toward becoming subject matter expert in a particular area or areas
- Providing top class customer service to both internal and external customers
- Knowledge in TCP/IP networking and IP switches
- Familiarity with networking concepts including VIPs, NAT, DNS
- Works with PREM and TSS to bill customers for remote and field services that are not covered under current contract status
Boston, MA
Senior Analyst, Ent Tech Services
Boston, MA
Vandervort, Kling and Block
Boston, MA
Senior Analyst, Ent Tech Services
- Working hands-on knowledge with respect to
- Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
- Knowledge in Linux administration and management
- Applies systems analysis techniques and procedures to determine hardware or software systems functionality
- Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
- Assist in reducing support load by writing on-line support materials (FAQ's and KB's)
- Applies advanced platform & technical expertise using standard operating and diagnostic procedures to resolve standard level issues
present
Los Angeles, CA
Senior Manager, Ent Tech Services
Los Angeles, CA
Mitchell, Bosco and Effertz
present
Los Angeles, CA
Senior Manager, Ent Tech Services
present
- Drives the scheduling, work plans, technical direction, staffing, performance management and development of direct reports and department in assigned areas
- Advanced in developing and leading a team to deliver key business results
- Assists with short and long term planning and strategy for assigned area(s)
- Leads cross-functional teams domestically and/or globally that encompass a variety of technical specialties requiring broad integration and product knowledge
- Strong capacity/resource planning
- May recommend new approaches to providing support
- Ensures that technical support programs are current regarding upgrades, new product releases, trends, practices and cost
Education
Education
Bachelor’s Degree in Engineering Field
Bachelor’s Degree in Engineering Field
University of California, Irvine
Bachelor’s Degree in Engineering Field
Skills
Skills
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Current experience with, and detailed understanding of Chef
- The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally
- Excellent interpersonal communication skills
- Comfortable with managing and manipulating directory systems (AD, LDAP)
- Experience and proven knowledge of reporting using the Casper Suite and SCCM
- Working knowledge of VoIP (Cisco, Shoretel) and V/C systems (Zoom, Bluejeans, WebEx)
- Experience with Google Apps for Business, including comprehensive knowledge of Mail, Calendar, Drive, Docs, and Groups
15 Tech Services resume templates
Read our complete resume writing guides
1
Manager, Tech Services Resume Examples & Samples
- Bachelor’s Degree in Electrical or Mechanical Engineering or Engineering Technology (9+ years of combined college education and work experience may be substituted for a degree)
- Minimum 7 years experience in a plant managerial position
- Working knowledge of a Computerized Maintenance Management System including PM scheduling, Work Order administration, parts tracking, purchasing, and activity reporting
- Proficiency in Windows 2000 or XP and Microsoft Office suite
2
Tech Services Intern Resume Examples & Samples
- Take an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
- Participates and assists in the collection and documentation of business requirements and test plans
- Participates and assists in the execution of functional test plans
- Participates and assists in the collection and documentation of test results
- Assist project manager and scrum master in the preparation and documentation of project artifacts
- Self-motivated and well organized
- Excellent communication and written skills
- Interpersonal skills for interaction with various individuals and departments
- Ability to prioritize multiple tasks and focus on those tasks in priority order
- Conceptual knowledge of graphical user interfaces, relational database management systems, and data storage
- College degree in progress
- Software development, business analysis, software testing experience
- Familiarity with agile methodologies in particular SCRUM is a plus
3
VP Managed Tech Services Resume Examples & Samples
- Develop the overarching Managed Technology Services product vision and strategies, responding to the market opportunities and directions as articulated by the various LexisNexis marketing and product groups
- Introduce technology related services that compliment our core legal market products resulting in incremental revenue opportunities. Utilize the expertise, experience, strengths, and market reputation of our technology related competencies to attract clients. Develop and maintain a portfolio of services directed at legal market clients; track competitive service offering and position LexisNexis services to be equivalent or superior
- Direct the process for introducing e-discovery platform-as-a service, IT-as-a-service, co-location and telecommunications management services, information security services, client disaster recovery, Systems Hosting, and IT consulting services to potential clients. Oversee and initiate effort to identify the appropriate market segments for Managed Technology services, taking into consideration the unique needs and timing requirements of diverse customer groups, and opportunities for internal resource leveraging and the corresponding financial implications
- Direct the definition, implementation, and ongoing life cycle management of all client related managed technology services. This includes areas such as, customer requirements gathering, customer services product planning and cost analysis, processes and procedures, and ongoing client relations as they pertain to aforementioned services
- Proactively monitor and assess industry/technology advancements and alliances, looking for ways to leverage existing capabilities and emerging technologies. In addition to external opportunities, identify existing internal capabilities that can be leveraged to advance our service offerings
- Effectively manage the P&L of the Managed Technology Services business to corporate targets, including effective expense and capital management
- Drive continuous improvement in operational delivery, including process and technology automation
- Perform people management duties with a focus on developing people while effectively cultivating and utilizing their skills
- Masters in Business Administration or Computer Science preferred
- 15 years experience developing, deploying and managing complex client facing technology services and managing strategic level programs and/or initiatives
- 10 years experience in people management, preferably managing professional level personnel
- Requires seasoned experience of 15 years managing corporate level initiatives, includes initiatives that cross country borders; delivering high technology services, with an emphasis on market and product excellence; Customer interaction experience a plus
- Must have a proven track record of ability to lead a diverse group of people in new initiatives. Must be able to lead or approve the direction of a wide range of diverse issues such as: client hosting and disaster recovery customer services, alternative implementation approaches, pricing, and contract negotiation. Requires the ability to make decisions or tradeoffs among complex alternatives with limited information to meet an emerging or current opportunity
4
Mobile Tech Services Resume Examples & Samples
- Act as a liaison between business and technology teams, identify business needs, refine and clarify their definition. This person will help define a solution scope that can feasibly be implemented and that provides added value to the customer
- Manage projects including tasks such as Project Task Estimation, Resource Scheduling, Risk Management, Issue Management and Budget / Financial Management and overall ensuring projects are completed according to time, budget and scope
- Project Execution
- Create project plans and be able to clearly articulate roles, project goals, and timelines
- Enforce project deadlines and schedules
- Identify, communicate and collaborate effectively with team members on issues and conflicts that have an impact on time, cost, scope, quality and risk
- Prioritize multiple tasks effectively
- Assist developers and QA analysts in the implementation phase and early detection of misunderstandings and bugs
- Create presentations, training material and training sessions for stakeholders or team members
- Coordinate vendor management activities related to projects
- Lead project teams toward common project goal
- Present status of projects to Senior Management
- Advanced Microsoft Office suite (Excel, Powerpoint, Project)
- SharePoint (2010)
- JIRA (including GreenHopper)
- Knowledge of mobile development frameworks a plus
- Knowledge and experience with mobile app testing in a lab environment
- 1 - 3 years expertise in managing agile or iterative application development project, scrum master certification a plus
- 3 - 5 or more years of IT Project / Program Management experience, and relevant business or team leadership
- PMI-ACP or ScrumMaster certification a plus
- Ability to write user stories and associated acceptance criteria
- Focus on process improvement
- Experience in mobile development projects
- Experience across the entire software development lifecycle, from requirements gathering to product launch
- Proven ability to deliver high quality user experiences to customers/stakeholders in a collaborative environment
- Excellent written/verbal communication and presentation skills
- Soft skills
- Passion for Mobile
- Strong communication skills (written/oral)
- Goal orientation
- Planning and organization
5
Tech Services Specialist Resume Examples & Samples
- Bachelor's degree or Associates degree with equivalent work experience
- 2+ years experience with technical system implementations or integration of packaged application software
- Productive professional contributor, able to work independently or collaboratively within a team on moderately complex projects/assignments
- Organized and able to work on multiple projects simultaneously
6
Field Tech Services Engineer Resume Examples & Samples
- 2+ years experience with systems technical implementations or integration of packaged application software
- Familiar with multiple end-user devices, including configuration best practices, for Mac, PC, Linux, iOS, Android, and Chrome OS devices
- Proficient with network analysis and debugging tools, including but not limited to Wireshark, Fiddler, and Charles Proxy
- Fully competent and productive professional contributor, able to work independently or collaboratively within a team on moderately complex projects/assignments
- Able to understand customer and business technology requirements, and apply solutions to meet project and customer needs
- Able to work productively under tight deadlines, dynamic priorities, and flexible schedules
7
Senior Associate, Tech Services Resume Examples & Samples
- Installation, configuration and troubleshooting of off-the-shelf and custom software applications in BRG staging as well as customer test and production environments
- Customization and/or Enhancement of Business Software Applications including GUI development/customization, report development, script development
- Database development and data structure modification, and development of data migration interfaces to integrate disparate applications/databases
- Report development using BIRT, Crystal Reports, SQL Server Reporting Services, Microsoft Access or other reporting tools
- Data mapping, data manipulation and data migration among various database systems and enterprise applications
- At least seven years of experience with the IWMS product, TRIRIGA. (IBM / TRIRIGA developer certification preferred)
- Solid customer service acumen and interpersonal relationship skills
- Experience in implementing web-based applications for external users
- Conceptual to working knowledge of RDBMS platforms and SQL including ORACLE, MS SQL Server or IBM DB2
- Conceptual to working knowledge in BIRT, Crystal Reports, Business Objects or similar reporting software
- Conceptual to working knowledge of multiple programming languages including VB, Cold Fusion. ASP, ASP.NET, HTML, etc
- Conceptual to working knowledge of: AutoCAD, AutoLisp and document management; Facilities, Real Estate and Asset Management industry and practices preferred
8
Tech Services Resume Examples & Samples
- Recent Mac OS X and Windows Client Experience
- Experience using a distributed branching version control system, preferably Git. Experience utilizing repositories to manage other services is a plus
- Mac OS X Administration Tools: Server Admin, Remote Desktop, NetBoot/NetInstall,
- Experience creating custom installation packages, and modifying vendor provided packages, to optimize the end-user experience
- Current experience with, and detailed understanding of Chef
- Experience with encryption, specifically FileVault 2
- Experience with creating and maintaining Windows images
- Experience with deployment of applications, automatic patch releases, and creation of self-service tools
- Experience and proven knowledge of reporting using the Casper Suite and SCCM
- Experience with recent releases of the Windows Operating Systems, both client and server
- 5+ years of general experience maintaining, implementing and troubleshooting IT infrastructure
- Technical understanding of multi-tiered client/server architectures, LAN and WAN technologies
- Technical level understanding of Active Directory and group policies or preferences
- Experience developing and updating imaging and provisioning workflows, preferably using the Chef
- Evaluating, designing and supporting technologies to manage client machines
- Expert knowledge and experience with client side scripting and programming (BASH/Python/AppleScript/VBScript/PowerShell)
- Ability to create and maintain BASH/Python/AppleScript/VBScript/PowerShell
- Experience leveraging APIs with custom scripts or programs
- Great documentation skills are required - you'll establish and work within a consistent documentation framework
- Meet deadlines in a fast paced environment
- Possess excellent written and oral communication skills, including the ability to establish and work within a consistent documentation framework
- Exhibit a strong work ethic and technical leadership skills
9
Tech Services Resume Examples & Samples
- Experience: You’ve worked professionally, or have built side projects, with modern frontend technologies (e.g. React, Angular etc.), have a strong command of JavaScript, and are comfortable working on backend services and thinking about distributed systems. You’re proficient with at least one backend language or environment (e.g. Go, Node, Python, Ruby, etc.)
- Fast learners: We’re looking for software engineers who thrive on learning new technologies and don’t believe in one-size-fits-all solutions. You should be able to adapt easily to meet the needs of our massive growth and rapidly evolving business environment
- Strong architecture chops: You know how to build highly scalable, robust, and fault-tolerant services that support a global business. You stay up-to-date with the latest architectural trends
- Passion: You feel ownership over everything you ship. You write clean code, test thoroughly, and care about the user. You pride yourself on efficient monitoring, strong documentation, and proper test coverage
- Design and business acumen: You understand requirements beyond the written word. Whether you’re working on an API used by other developers, an internal tool consumed by our operation teams, or a feature used by millions of customers, your attention to detail leads to a delightful user experience
10
Tech Services Resume Examples & Samples
- Strong sense of UX with experience building web interfaces
- An instinctive attention detail - for both utility and beauty
- Solid front-end architecture and coding skills
- Interest in UI frameworks; You'll use internal frameworks, build and share UI components and develop a voice for web development at Uber
- Knowledgeable with cutting-edge JavaScript frameworks and libraries, including React
- A motivated, self-starter who likes to own what you're working on, who is comfortable driving development from a sketch of an idea to a polished product
11
Tech Services Resume Examples & Samples
- Provide onsite, phone, email, and chat support for end user systems and applications
- In collaboration with team members and IT leadership, implement great support processes, procedures, and documentation
- Deploy automated, self service capabilities with tools like Casper, CrashPlan and Jira
- Identify opportunities for business enablement through smart use of technology
- Order, receive, track, and issue hardware, software, and peripherals
- Develop and implement guidelines for the deployment and management of systems and software
- Manage, support, and provision business application in a cloud-based environment
- Write clear, concise documentation for team members in wiki tools (Confluence, Phabricator)
- Evaluate and recommend new software platforms and services
- Bachelor of Science in Computers or Business related field, or equivalent work experience
- A minimum of 3-5 years of Desktop Support and Engineering experience
- Extensive experience with Mac OS X system administration and applications: OS configuration, troubleshooting, and knowledge of applications including MS Office, iWork, Parallels, VMware Fusion, Apple Remote Desktop
- Strong knowledge of Windows PC troubleshooting and application support, including MS Office, Outlook, Google App Sync, Box Sync
- Experience with Google Apps for Business, including comprehensive knowledge of Mail, Calendar, Drive, Docs, and Groups
- Working knowledge of VoIP (Cisco, Shoretel) and V/C systems (Zoom, Bluejeans, WebEx)
- Comfortable with managing and manipulating directory systems (AD, LDAP)
- Experience in supporting global users, applications, and endpoints with automated tool
- Experience supporting a 24x7 user population in a global company
- Experience supporting TCP/IP networks, LAN/WAN design and administration, wireless networking
- Experience in communication and collaboration technologies
12
Senior Tech Services Engineer Resume Examples & Samples
- Provide first tier phone support to domestic customers and field service engineers
- Provide second tier support to international tech support and field service
- Provide timely and accurate feedback to the Technical & Clinical R&D teams relating to product field performance including future design input
- Provide Technical Support remotely, on-site and via escalation management
- Provide Technical Training by mentoring, coaching and assisting new employees and/or Distributors. Function includes assisting in recruiting, interviewing, and performance development and training of Field Service Engineer personnel
- Develop Technical Training course contents and materials
- Develop Service Documentation in support of new products and product enhancements, as well as continuous review/improvement of existing procedures
13
Senior Tech Services Engineer Resume Examples & Samples
- Provide leadership to Manufacturing and Quality teams on product serviceability and reliability issues based on global service feedback
- Work with R&D to assure new product design is reliable and serviceable. Lead Technical Service aspects of product development to assure reliability and service ability of new product introductions
- Mentoring, coaching and assisting new Technical Support Specialists with hands-on and on-the-job training
- Work with customers, Sales, Marketing, and Global Service Representatives to identify and resolve reported technical problems
- Develop and deliver technical training programs designed to qualify Technical Service personnel, (International and Domestic), for complete product installation, dis-assembly and repair
- Create, edit, test, and release product service documentation
- Reviewing and publishing Service Bulletins based on field investigations, engineering changes and overall knowledge of product
- Writing monthly articles to bring additional product knowledge and awareness
- Respond to customers’ technical questions and determine the most effective way to handle them
- Establish and responsible to adhere to Global Service Plans on all products which outline the strategy that will be used to assure customer satisfaction
- Work with Service Planning and Purchasing to assure that appropriate parts are stocked and levels maintained to support assigned products
- Will assemble and lead teams on special projects related to Technical Service issues as related to products and product serviceability
- Provide technical leadership on product support to various levels of global Technical Support Specialists
- Bachelor's degree in Engineering field, Physical Sciences or other related discipline or equivalent
- A minimum of 5 years in the position of Technical Support Specialist or related medical device engineering experience or 10 years of service experience working on medical devices in a service role
- Must be self-motivated and possess ability to learn technical information quickly
- Must have initiative and excellent verbal and written communication skills
- Possesses a dedication to teamwork and commitment to excellence
- Solid skills in Microsoft Word and Excel
- Able to travel occasionally (<10%), with overnight stays
- BS degree in electronic engineering with some mechanical engineering background and medical device related training
- 3 or more years of experience working on WaveLight Refractive and Femtosecond Lasers
- Knowledge of FDA Regulations and ISO Standards
14
Tech Services Escalation Agent Resume Examples & Samples
- Manage the various Escalation Queues
- O Matrix Escalation Queue
- O SOS Tickets
- O Matrix Management Email Box
- O Matrix associate technical escalations
- O Handle escalation calls
- Document and communicate opportunities for training and process improvement
- Perform work order fulfillment of the standard Matrix queue.to achieve productivity goals
- Provide Recommendation for Quality standards and steps
- Communicate training and process recommendations
- Key in driving change to achieve TechSat goals
- Support the Matrix workflow in identifying opportunities
- Achieving the response times for escalation and ticket queues
- O 24 hour response time for SOS tickets
- O Timely and Efficient response for other queues
- O Real Time support for the Matrix team
- O Meet Productivity Expectations
- Provide proper and accurate support to our customers
- Communicate opportunities that can be made into training or KB content
15
Tech Services Agent Resume Examples & Samples
- Perform Diagnostics, Virus Removals, PC Set Up’s, and Data Services remotely for our Retail locations. This will be accomplished through the use of our authorized Staples Tool’s
- Provide Technical support to our associates using many different communication vehicles. This includes but is not limited to; phone, email, chat, and help desk tickets. Agents will leverage all tools to provide the correct solution. Deliver options to our stores for the purpose of resolving customer service events
- Utilize Remote PC capabilities to perform and fulfill services in our Retail locations. This includes troubleshooting issues to support our tech’s by controlling the customer machines centrally. This also includes fulfilling planned services using the Staples tools and knowledge
- Maintain accurate and complete notes for all service performed and store interactions. Notes must be done in terms that a non-technical person can understand
- Minimum 2 years total experience in providing Technical Support
- Current and past technical knowledge and skills and the ability to use this to educate others to use the knowledge
- Ability to keep detailed and accurate notes, and the history of service events
- Operational knowledge of Staples Technical Services policy and procedures
- Problem solving skills as it relates to PC’s and technology
- Good organizational skills and time management
- Proven ability to drive operational efficiency and productivity
16
Tech Services Agent Resume Examples & Samples
- Fixed right the first time
- Service completed on time
- Overall customer satisfaction
17
Tech Services Analyst Resume Examples & Samples
- Intermediate proficiency in Excel and Word
- Ability to learn new skills and processes
- Analytical and logical approach to problem solving
- Deadline driven, with excellent planning, organisational and time-management skills
- Ability to influence, work with and negotiate at multiple levels and across multiple functions within organization
18
Tech Services Engineer Resume Examples & Samples
- Provides training to Alcon’s Field Engineers and Technical Support Specialists on connecting Alcon’s Medical Devices to customer wired and wireless networks
- Provides remote technical support to field service engineers and customers when in need of additional assistance in network setup
- Works with various teams at Alcon to coordinate market launches of new Technology
- Provides timely answers to customer questions including completion of Network Security Surveys
- Plans and organizes department projects to ensure goals and objectives are achieved
- Bachelor’s degree in one of the Engineering Sciences or equivalent years in directly related industry experience
- Minimum of 3 years of directly related experience designing, installing, and supporting complex Wireless networks
- Preferred expertise with Cisco Networking, including LAN deployments, routing, routing protocols, TCP/IP and the ability to troubleshoot complex networks
19
Manager, Ent Tech Services Resume Examples & Samples
- Supervises the activities of individual contributors performing similar tasks within a shift, group, or department within Global Technical Support. Oversees activities of individual contributors who perform technical support responsibilities on-site or via telephone when first line product support in the field has failed to identify or fix equipment or software issues
- Responsible for the scheduling, staffing, management and development of employees in assigned area
- Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures
- Accountable for operational results in terms of expenses, budget, performance standards/metrics, customer satisfaction and employees. Oversees the coordination, administration and execution of technical support programs, products, projects, process, performance metrics/standards for assigned area
- EMC Proven Professional Certification desired
20
Tech Services Manager Resume Examples & Samples
- Spends more than 50% of time managing and developing associates
- Aligns group objectives with business strategies
- Demonstrates a high degree of experience with technology operations across all infrastructure disciplines, such as network, telecom, desktop / end user device, systems monitoring and management, servers, storage, backup / recovery, security, etc
- Drives the completion of an annual technology and security infrastructure assessment for the client in order to show progress from prior periods and to use as input in the creation of an annual Technical Roadmap for the client
- Leverages team and vendor contacts to develop solution options, contributes to total cost of ownership and return on investment discussions
- Demonstrates and develops commitment to customer service and quality measurement and improvement
- Assists in Human Resources tasks including hiring, performance evaluation, recognition, and disciplinary actions
- Ensures proper utilization and availability of resources
- Actively develops career growth and builds technical and professional competencies of associates
- Excels at situation management and communication
- Takes appropriate action to prevent and report any security incidents within scope of role
- Has experience in regulated environments and participates in risk mitigation and compliance activities, including audits and development of controls, objectives and policies
- Spends very little time doing the daily work of the team; would perform this type of work on an occasional basis
- Works in accordance with Cerner and CMHC security policies and procedures
- Understands personal role in safeguarding corporate and client assets
- Follows Cerner and CMHC policies, upholds professional standards, and performs all work in a manner respectful of others
- Performs other responsibilities as needed
- Proven, advanced technical proficiency in networking and core systems administration
- Ability to work across Cerner organizations
- Ability to work overtime and irregular hours when needed
- Must be live in or willing to relocate to the Southern or Central Maine area
- 7 + years of experience
- Background in healthcare, sciences, information systems and business
- Management experience
21
Group Leader Tech Services Resume Examples & Samples
- Covers positions at the supervisory level of technical staff
- Focuses on providing an exceptional center level customer experience
- Exercises judgment and initiative in interpreting policies in the planning and implementation of major work assignments
- Effectively allocates time and resources to meet budget objectives in a timely manner
- Is responsible for improvement of processes related to core activities of a department or training center
- Monitor simulator discrepancies and ensure the discrepancies are prioritized correctly and corrected in a timely manner
- Monitor Training Restrictions on the simulators and ensure necessary resources are available to correct the discrepancies
- Monitor and ensure all simulators ready for training as required
- Monitor ops calls and ensure the problems are resolved in a courteous and timely manner
- Monitor simulator training schedule for required change-outs
- Ensure that all available manpower is used effectively and efficiently
- Identify and track reoccurring and potential system problems and confer with technical experts and colleagues to formulate working plans to alleviate problems
- Conduct periodic system spot checks to ensure quality maintenance, preventive maintenance (PM), and housekeeping are being performed
- Review time sheets for assigned personnel to ensure all entries are correct and complete
- Monitor Maintenance Management System (MMS) and ensure all ops calls and work orders are updated prior to the end of shift. Screen MMS for active maintenance on deferred items
- Assist in recruiting, hiring, and developing sufficient staff to achieve accountabilities and deliver professional service packages
- Provide overall staff guidance, direction, and leadership to ensure that equipment reliability remains at peak performance in support of internal and external clients
- Plan and coordinate daily activities and work assignments along with future projects in order to minimize customer impact situations
- Coordinate with other staff personnel to obtain parts and assistance necessary to service support operations in a timely and cost effective manner
- Coordinate work schedules with other Group Leads and assist in the generation of monthly schedules of available manpower to provide sufficient coverage
- Demonstrated ability to recognize and evaluate the efficiency and effectiveness of the department’s technical operation
- Demonstrated ability to evaluate the technical performance of the simulator support staff and make recommendations for promotion and recognition
- Demonstrated ability to effectively evaluate equipment performance and make recommendations concerning new equipment procurement
- Demonstrated Expert knowledge of MS-Office tools and suite and assisting users
- Demonstrated ability to effectively coordinate multiple projects simultaneously
- 2 year technical degree or equivalent training. BSEET preferred
- 10 years direct simulator experience
- 2 years experience leading a technical support staff
22
Construction Tech Services Structrural Field Engineer Resume Examples & Samples
- Update and verify daily progress in Sitepro
- Develop progress-planner tool for progress tracking and six week look ahead planning
- PCNs (Potential Change Notice) – work with estimating team to develop budget hours and material required to perform modification. Submit to change management and push for approval. Follow PCN to closeout. Update all information in RFI summary
- Ensure foreman are updating daily material received log
- Drive RFMs (Request For Modification) to completion
- Ensure requisition schedule is updated and accurate according to rack’s material needs
- Update all restrictions per work pack in restriction report
- Expert technical knowledge in construction aspects of a specific engineering discipline
- Advanced knowledge of project team roles and responsibilities
- Familiar with piping isometrics, pipe systems and P&ID's
23
Server Tech Services Engineer Resume Examples & Samples
- 2 years of relevant experience and a Bachelor’s degree
- Relevant experience and a Master’s degree or PhD
- 1+ year of hands-on network and server hardware experience preferably in fault diagnosis
- Excellent knowledge of computer hardware technologies such as types of hard drives, RAMs, motherboards and RAID
- Knowledge of Networking concepts such as IP addressing, DHCP, VLAN, Internet Protocols like TCP/IP and DNS
- Unix/Linux command-line experience
- Good time and project management skills
- Comfortable with Linux and hardware systems support in an Internet operations environment
- A spirit of investigation
- Ability to think out of the box and solve problems creatively
- Ability to systematically gather relevant information and use that information to troubleshoot and resolve issues
- Ability to learn from past issues and apply the knowledge gained to resolve similar problems
- Ability to maintain good working relationships with internal and external stakeholders, third party service providers and vendors
- Exposure to Data center technologies and infrastructure
- Ability to analyze hardware error logs in Linux and Windows Operating Systems
- Willing to take the initiative and walk the extra mile to get things done
- Strong analytical skills and hands on experience with SQL
- Programming skills in Perl or Python
- Should be able to quickly analyze large amounts of data
- Ability to grasp new technical concepts quickly
- The ability to work in an energetic and dynamic environment, with openness to the demands and rewards of building and maintaining a worldwide network (non 9-5 M-F work may be required)
24
Senior Analyst, Ent Tech Services Resume Examples & Samples
- Applies systems analysis techniques and procedures to determine hardware or software systems functionality
- Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
- Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
- Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions
- Participating in and possibly leads conference calls with customers Knows their audience and articulate accordingly
- Customer Service skill
- 2+ experience
- Ability and desire to quickly learn new technologies and products
- OS and System Administration experience: UNIX (especially FreeBSD), Linux, Windows, VMware
- Familiarity with Bourne/Bash, Python, Perl desirable
- Second European language would be a plus
25
Analyst, Ent Tech Services Resume Examples & Samples
- Reviews technical solution articles for accuracy and completeness, and give feedback to the authors
- Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
- Validates technical information and issues early warning and disseminates information as needed
- Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution
- Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
- Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
- As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
- Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues
- Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate
- Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
- 24*7
- 0 – 2 years experiences
26
Analyst, Ent Tech Services Resume Examples & Samples
- Interfaces directly with customers Principal
- May need to engage or escalate to more senior resources to resolve more complex issues
- Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments
- Participate in eService content creation (self-service) such as Chat, and Support forums
- Knowledge of job associated database/software/documentation
- Exhibits confident behavior
- Ability to work independent
- Experience in administration of any of the following would be an advantage
- SAP/SAP Hana
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Tech Services Agent Resume Examples & Samples
- Technical support: Perform diagnostics, virus removals, PC set-up, and data services
- Communicate technical solutions using many different communication vehicles; phone, email, chat, and help desk tickets
- Maintain accurate and complete notes for all services performed and store interactions
- Minimum 2 years total experience in providing technical support
- Home landline & internet access are required to perform the job tasks
- Smartphone also preferred in addition to the above items
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Senior Manager IT, Platform Tech Services Resume Examples & Samples
- Build strong, collaborative working relationships to resolve emerging technical issues impacting business operations on the trade floor, campus sites, and remote offices
- Deliver technical services (migration, environment builds/refresh, system admin functions) to other IT team within Commercial IT through collaboration with broader C&I organization, Security, and other IT functions across Exelon
- Execute technical IT projects to align to strategic direction including cost optimization, security, and sourcing initiatives
- Keep team inspired, motived, and hopeful about the future while driving significant change aligned to IT strategy
- Improve business and IT engagement through quick service delivery and responsiveness
- Focus on effective team work across a variety of teams to ensure quality delivery
- Build/Maintain relationships with business clients, ensure business processes and requirements are identified and well understood, and participate on committees and forums that drive investment and technology strategy for the supported product portfolio
- Manage the maintenance, support, and minor enhancement of services that delivers world-class performance and service
- Partner with business clients to justify and prioritize small project investments and manage the delivery and execution of small projects while ensuring top quartile levels
- Drive process improvement and lead adoption of standard Management Model processes and procedures, which deliver sustainable, top quartile cost and performance levels
- Evaluate performance and provide coaching for IT personnel. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees
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Senior Analyst, Ent Tech Services Resume Examples & Samples
- Provide remote technical support to our VMAX customers on enterprise level accounts
- Works service requests via automated dial-homes, voice initiated technical calls from Customers, Partners, internal and field EMC employees, Chat and Web support calls
- Provide updates in a clear and concise manner
- Undertake training and certification required to work towards becoming a subject matter expert in VMAX or a related products
- Apply technical knowledge to analyze and use technical troubleshooting tools to diagnose issues
- Systematically gather relevant information and analyze a broad range of factors while working to diagnose and resolve issues
- Accepts escalated requests from other technical team members; makes independent decisions to determine service level severity and assess when and how to escalate to other resources
- Collaborate on solving complex customer problems with virtual teams comprised of peers from other product groups to provide customers with excellent TTR (time to resolution)
- As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required. The VMAX team is in seat Monday to Sunday. Evening/Night work is not required
- 2 years+ relevant experience
- Understanding of Dell EMC's products and their value added to the customer
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Senior Analyst, Ent Tech Services Resume Examples & Samples
- Provide remote technical software support to our VMAX customers on enterprise level accounts
- Work service requests with Customers, Partners, internal and field EMC employees
- Undertake training and certification required to work towards becoming a subject matter expert in VMAX Software or a related products
- Apply technical knowledge to analyze logs and use technical troubleshooting tools to diagnose issues
- Accept escalated requests from other technical team members and make independent decisions to determine service level severity and assess when and how to escalate to other resources
- Participate in and possibly lead conference calls with customers, know your audience and articulate accordingly
- Participate in online eServices content creation and maintenance, such as Chat, Knowledgebase content, Support forums, etc.; regularly submit content to the knowledge database
- Validate technical information and issue early warning information as needed
- Interface directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolutions
- Assess when it is necessary to engage or escalate to more senior resources to resolve more complex issues
- Manage your own workload, which includes determining priority levels and negotiating and setting expectations with customers
- As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required. The VMAX Software team is in seat Monday to Sunday. Evening/Night work is not required
- Mentor and/or coach less experienced TSEs and help to develop and participate in presentations and informal training for other TSEs
- Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment
- Maintain a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
- Contribute and develop knowledge-based articles, which may require you to perform senior or expert level tasks for assigned products and skills
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Senior Analyst, Ent Tech Services Resume Examples & Samples
- Provide steady state support to internal, domestic, and international enterprise level customers
- Gather critical data points to effectively prioritize incoming tickets
- Assess and understand customer needs and identify resolution recommendations
- Route and/or escalate tickets as needed to tier two support staff and engineering teams after the completion of basic troubleshooting
- Act as a customer liaison and point of contact throughout the ticket lifecycle
- Test, validate, and gain customer acceptance of implemented solutions and effectively partner with customer on ticket closure
- Maintain a high quality support experience through the quick and accurate resolution of tickets
- Ensure individual, team, and department goals and SLAs are achieved
- ITIL / ITSM Understanding
- Customer Centric Focus
- Time Management & Workload Prioritization
- Analytical & Detail Oriented
- Practical Decision Making
- Interpersonal & Communication
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Tech Services Tableau Manager Resume Examples & Samples
- Collaborate with business executives to understand high level reporting requirements
- Gather business requirements and translate them into reports and visualizations
- Prepare and maintain data sources for reporting purposes
- Design, develop and maintain interactive reports and effective visuals in Tableau
- Convert and automate manual reports to Tableau
- Identify new data and reporting needs
- Design and create automated reporting solutions
- Conduct performance tuning to ensure that dashboards function within acceptable parameters
- Provide technical advice to the Business in the field of BI
- Provide recommendations for business reporting improvement
- Working in an international environment
- Degree in computer science or equivalent work experience
- 8+ years of Business Intelligence experience
- 5+ years of experience developing a variety of visualization solutions with Tableau
- Ability to design attractive and effective visualizations
- Excellent knowledge of Tableau features such as complex calculations, LoD expressions, Tableau Server features, published data sources, joining multiple data sources, data blending, custom queries
- Experience on major databases (e.g. Oracle, MS SQL Server) and integrating Tableau with them
- Strong experience with SQL, ability to write complex queries, development of Oracle PL/SQL code, knowledge of SQL performance tuning
- Experience with processing large data volumes
- Knowledge of ETL tools
- Advanced experience with Excel, knowledge of Excel VBA
- Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
- Professional background of working on reporting solutions for senior management and the ability to work within excessive deadlines
- High level of self-motivation, independence in proposing new solutions
- Experience in financial and project management reporting is a plus
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Senior Analyst, Ent Tech Services Resume Examples & Samples
- Provide remote technical support to AvamarCustomers
- Be a point of contact for customers and communicate directly with them by telephone and email
- Undertake training and certification required to work towards becoming a subject matter expert in Avamaror related products
- Escalate to AvamarEngineering or collaborate with other product support teams if required
- Escalate to senior team members or Management if required
- Manage and prioritize workload efficiently and effectively
- Understand and follow all team processes for case and customer handling
- Write and contribute to Avamarknowledge articles as your expertise of the product develops
- Develop and participate in presentations and informal training for other TSEs
- Flexible schedule – our team supports EMEA hours 7days a week, mainly Monday to Friday. You do not need to work night shift
- Interest in technical problem-solving
- Desire to learn new technologies and products
- Experience with OS Linux Suse/ RedHat – command line
- Experience with Server Hardware troubleshooting
- Experience using tools like WebEx, VI
- Customer Service and Communication skills
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Senior Analyst, Ent Tech Services Resume Examples & Samples
- Vblock product and/or VCE cross-product training is highly desirable
- Virtualization - VMWare vSphere – VCP certified or relevant work experience is a plus
- Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience is a plus
- Scale IO
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Tech Services Manager Resume Examples & Samples
- Bachelor’s degree with an emphasis in a food science related field preferred
- Minimum of 5 years of QA leadership experience in a food processing environment
- Experience preventing and resolving claims
- Knowledge of beef product auditing and statistical process control
- Demonstrated knowledge of the microbiological aspects of food safety
- Extensive experience with and relationship working in a USDA inspected facility
- Coordinate and supervise pre-operation examination verifying cleanliness and sanitation of equipment and facilities
- Resolve problems and issues with product quality
- Communicate frequently with USDA inspectors regarding product, employees, safety, etc…
- Coordinate and participate in product displays for tours and other events
- Oversee claims, label approvals, product specifications, and quality auditing
- Work closely with plant management team and hourly employees in regards to training and improvement
- Communicate with customers and other stakeholders throughout the organization in regards to quality
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Construction Tech Services Structural Field Engineer Resume Examples & Samples
- Audit progress for all rules of credit 2 times a week
- Develop construction plan with superintendents for the following week. Ensure planned quantity meets level 3 schedule. Assist superintendents in achieving plan
- Advanced knowledge of construction process
- Ability to determine and apply contract requirements
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Senior Analyst, Ent Tech Services Resume Examples & Samples
- Have a working and theoretical knowledge of Symmetrix hardware family
- Working hands-on knowledge with respect to
- Take care of Customer Product support tickets
- Works towards Organizational Philosophy and Goals
- Open to working in 24x7 Environment
- Education: BE or BTech Degree Holder (Full time course)
- Specialized knowledge: Storage (Specifically Symmetrix), Host OS (Linux Flavors/Windows)
- Skills: Customer Handling Skills, Ticket resolution, Team Player
- Abilities: Maintain Team Integrity, Contribute to Teams’ technical skills
- Professional Certification: Preferred Specialist/Expert Symmetrix Certification
- Experience: 3+ Years
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Senior Analyst, Ent Tech Services Resume Examples & Samples
- Responds to requests generated by product phone homes for technical assistance or Dell EMC field or customer
- Trouble shoots basic systems level problems with limited direction
- Carries out replacement of all basic product factory replaceable units with limited assistance. Assesses, escalates and works through a problem through closure escalation points - TS or engineering as needed, following established escalation processes
- Updates and closes calls on Service Cloud CRM, including all pertinent information to provide an accurate historical record of the event
- Is responsible for sharing all acquired knowledge concerning problem resolution with field and other departments as appropriate
- Contributes to centralized problem identification and resolution database and uses knowledge base systems to determine appropriate action
- Maintains needed technical documentation in an organized fashion allowing immediate availability. Includes updating service requests and knowledge base articles as required and keeps abreast of all new developments, as information becomes available
- Uses current experience and product knowledge to update and improve TSE processes and procedures. Validates technical information and issues early warnings and tech tips as needed. Initiates engineering analysis by providing researched data to open engineering investigation. (OPT)
- Assists and advises on ongoing technical issues during shift where necessary and ensures group activity supports overall customer service objectives
- Delegates and redistributes workload as necessary in order to address customer needs and applies knowledge base to determine appropriate action
- Demonstrates the ability to work with other language and cultural differences of both internal and external Dell EMC Customers in a high pressure and demanding environment
- Will be required to work a rotating shift and may be required to change shifts as business indicates
- Multi lingual is advantageous but not a necessity
- IT, Engineering or computer science qualifications
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Senior Manager, Ent Tech Services Resume Examples & Samples
- Manages through first level managers. Applies technical expertise in order to resolve highly complex customer issues by coordinating the technical support between the field and Customer Service managers. Interfaces with Executives, Engineering, Sales, Marketing, Customer Service and customers to resolve business, and technical issues on all products and services
- Represents EMC to the customer, ensuring that the customer is totally satisfied, while keeping EMC''''s best interest in mind. Utilizes the CSMS to co-ordinates activities with Account Personnel from Sales, System Engineering, Customer Service and Technical Solutions Team personnel to ensure all customer needs are met
- Responsible for the scheduling, staffing, management and development of employees in assigned area. Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures. Generates support plans to resolve highly complex service related problems. Coordinates all aspects of ongoing service issues and implementations, technical assistance and direction for customers regarding EMC products and services
- Managers oversee first level managers responsible for ensuring the CSMS are identifying and facilitating the routing of all technical queries and problem resolution from the customer to Corporate Technical Support and Engineering. Ensures suitable level of service personnel and activity during problem resolution at all locations. Accountable for operational results in terms of expenses, budget, performance standards/metrics, customer satisfaction and employees. Drives the administration and execution of customer support programs, products, projects, process, performance metrics/standards for assigned area
- Integrates customer and EMC business requirements with technical requirements to determine best course of action when resolving customer issue. Enables sales by positioning solutions to protect EMC product image while identifying sales opportunities. Gather customer intelligence on sensitivities and expectations. Analyzes high level customer technical problems with respect to business, operational and financial areas of customer service and has responsibility for making decisions relating to these issues
- Controls and directs internal resources in terms of setting time requirements and expectations. Presents key business issues to executives to provide and obtain information and to build consensus regarding project direction
- Serves as primary liaison with other higher level managers, internally and externally, to ensure that assigned area (s) anticipate and meet internal and external needs. Ensures upper level management is aware of issues. Interfaces with customer on behalf of executives via customer meetings and written communication. Responsible for acting as EMC CS Liaison for customer visits to the Executive Briefing Center. Travel to customer sites and EMC offices is required.Will carry a pager and will likely be called upon during off-hours to become actively involved in resolving a customer issue. Perform other duties as required. EMC Proven Professional Certification desired
- Possesses strong product/technology/industry knowledge
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Field Piping Construction Tech Services Resume Examples & Samples
- Report to Lead Project Engineer
- Review technical documentation and procedure and feed back to area superintendent
- Ability to generate technical specifications and procedures
- Experience with pipe system testing and system turnovers
- Experience and understanding of coating materials, application processes and painting/sandblasting ITP's
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Analyst, Ent Tech Services Resume Examples & Samples
- Create, research and update service request
- Route service requests to appropriate product support teams
- Interface with global support teams and field personnel
- Implement escalation procedures as required
- Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to variety of reasons, i.e. problems with the network. operating system, telephony, etc
- Train and mentor new and less experienced Customer Support Technicians
- May provide assistance to or act as Shift Leader, responsible and accountable for all operations of shift. EMC Proven Professional Certification desired
- Shares responsibility with Shift Leads for processes that fall outside daily operations
- Provides support and exhibits sense of urgency in reconciling inconsistencies
- Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service
- Researches contracts when entitlement disputes arise and drive correction to operating system and contract data
- Works with PREM and TSS to bill customers for remote and field services that are not covered under current contract status
- Performs tiered services enforcement based upon customer's contract level and routes these customers to appropriate service teams
- Works with customer on customer replaceable activity, orders parts and works with customer directly to resolve based upon contracted level of service
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Tech Services Category Manager Resume Examples & Samples
- Manage the company’s CPE and STB supply and support ensuring contracts are in place with suppliers in your area and are being maintained
- Generate and implementefficient category management strategies
- Analyze and calculate spending and work to decrease expenditure
- Prepare and agree negotiation strategies andsecure profitable deals
- Optimize sourcing procedures to attain maximum efficiency
- Cooperate with stakeholders to guaranteeagreement on terms and processes
- Perform cost and scenario analysis, and benchmarking
- Estimate risks and applyrisk minimizing techniques
- Discoverand partner with trustworthysuppliers
- Ability to develop strong partnership relationships with business peers and clients
- Proven history of successful contract management/agreement/negotiation
- Team ethos with cross collaboration experience
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Tech Services Admininstrator Resume Examples & Samples
- Knowledge of computers and associated equipment; specifically Microsoft Office
- Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence
- Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy
- Ability to calculate figures and amounts such as discounts, interest, margins, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
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Tech Services Specialist Resume Examples & Samples
- Assisting in the preparation of technical information for Technical Proposals
- Serve as the focal point for office-based support of new unit and revamped unit startups from pre-commissioning through guarantee acceptance
- Assist in rectifying guarantee resolution problems by participating in problem investigation and development of solutions
- Participate in Engineering review meetings for new units and revamps including Design Basis, PFD, P&ID, PHA, and HAZOP
- Provide both office-based and on-site troubleshooting assistance to commercial units
- Keep current with customer needs for the technologies supported. Communicate changes and provide timely and relevant feedback to the client
- BS degree in Engineering field or related discipline
- 2+ years of experience in a technical service, engineering, process operations or detail engineering role within the gas processing or refining/petrochemical industry
- Experience with Pressure Swing Adsorption technologies in a technical support or operations role is ideal
- Knowledge of PLC preferred
- Strong mechanical aptitude and troubleshooting skills
- Ability to work well independently and in a team environment
- MS Office computer skills (Access, Aspen or Unisim a plus)
- Ability to travel 30-50% annually to both domestic and international sites. Much of this travel can be scheduled and planned in advance
- Ability to conduct physical inspections requiring climbing up, crawling through & walking on pressure vessels, distillation columns, tanks, and piping is required
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Senior Manager, Ent Tech Services Resume Examples & Samples
- Manages one or more groups or departments in an area of functional, technical or product expertise
- Provides technical problem support, management, resolution and communication
- Provides customer support for complex technical issues and problems
- Accountable for operational results in terms of department performance standards/metrics, customer satisfaction and budgets/expenses
- Drives the management and execution of technical support programs, personnel, projects, products, performance metrics/standards as well as strategic policies and directives for assigned areas
- Requires complete functional knowledge and awareness of company goals and objectives
- Analyzes issues and trends regarding programs, products, process, and standards/metrics, and makes recommendations
- Develops and implements modifications and enhancements per director level approval
- Drives the scheduling, work plans, technical direction, staffing, performance management and development of direct reports and department in assigned areas
- Ensures that technical support programs are current regarding upgrades, new product releases, trends, practices and cost
- May recommend new approaches to providing support
- Manages and oversees first level managers responsible for the activities of individual contributors and/or supervisors in one or more group(s) or departments
- Assists with short and long term planning and strategy for assigned area(s)
- Serves as primary liaison with other higher level managers , internally and externally, to ensure that assigned area(s) anticipate and meet internal and external needs, operates efficiently, remains cost effective and acquires appropriate information to meet customer needs and generate accurate reports
- Ensures that upper level management is aware of issues regarding programs, projects, products and customers. Role requires significant degree of on site customer contact
- Dell Technology Proven Professional Certification desired
- Ability to work effectively with senior management. Communication skills
- Typically 12+ years of relevant experience or equivalent combination of education and work experience
- Typically requires 4+ years managerial/leadership experience
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Senior Analyst, Ent Tech Services Resume Examples & Samples
- Proficient in VMware virtualization technology, be familiar with vSphere suite (ESXi, vCenter etc)
- Knowledge in VMware vSAN is a big plus
- Knowledge about networking virtualization (e.g. VMware NSX)
- Knowledgeable about x86 server
- Knowledge with scripting (e.g. python)
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Analyst, Ent Tech Services Resume Examples & Samples
- Knowledge in Linux administration and management
- Knowledge in TCP/IP networking and IP switches
- Knowledge with Windows server
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Tech Services Resume Examples & Samples
- New installation of Von Duprin, Schlage, Corbin Russwin, Kaba simplex, LCN, Norton, and Rixson hardware
- Trouble shoot different types of doors including hardware
- Oversee hardware being installed on new projects
- Ordering door hardware replacements parts and keep inventory
- Create and track work orders
- Preventative maintenance on hinges and pivots and adjusting door closers and using a door coordinator
- Disassemble and change functions on Schlage mortise hardware
- Microsoft Office, Typing, Customer Service Orientation, Flexibility, Organizational Skills, Writing, Maximo, Multi-Tasking
- High school along with at least level 1 in the door and hardware institutes training programs of its equivalent. Experience in locksmithing a necessity, 1-2 years at least five years in the hollow metal industry; or equivalent combination of education and experience
- Regularly (2/3 of the time or more) stand for prolonged periods; walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); talk; hear audible alarms, voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; climb stairs and ladders; able to work at heights for prolonged periods of time including heights with or without railings or over open pits greater than 4 feet; balance; stoop, kneel, crouch or crawl; reach, pull, push with hands and arms above and below head; lift and push up to 50 pounds with control; able to maintain alertness and attentiveness up to 4 hours while working varying hours; able to maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure); repeat motions more than twice per minute
- Frequently (1/3 to 2/3 of the time) able to work in an environment subject to vibrations; repeatedly use an input device-a keyboard or mouse-in a steady manner; able to work in varied light conditions including low or diminished lighting; able to work in an environment with flashing lights including strobe lamps; able to work in small or tight spaces
- Occasionally (1/3 of the time or less) work in confined spaces i.e. Manholes or work pits; taste; smell
- Specific vision requirements for this role may include: close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions)
- Regularly (2/3 of the time or more) work in outdoor weather conditions to include direct sunlight, heat or cold; work in extreme heat (non-weather); excavate more than 4 feet; work in an environment with loud noise (noise when raised conversation is needed)
- Frequently (1/3 to 2/3 of the time) work in wet, humid conditions (non-weather); use an Extendable Boom Forklift (Lull); use forklift (sit down); use a stand up forklift or motorized pallet jack; erect or work on scaffolding; use a Highreach (Aerial lift)
- Occasionally (1/3 of the time or less) work in extreme cold (non-weather); work with cranes; work with fumes or airborne particles requiring the use of a respirator; welding, cutting, brazing, or working with open flame; work with toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; work with paint/solvents; work with oils/fuels; work with aerosols (spray paints, brake cleaner); work with Pyrotechnics/Explosives; exposure to bodily fluids (blood, vomit); exposure to lasers, radiation equipment, and or electromagnetic forces; work on water attractions or yachts; perform maintenance or servicing of powerized (energized) equipment (pneumatic, hydraulic, electrical) LOTO
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Engagement Manager, Tech Services, CHE Resume Examples & Samples
- Work with KAMs and Principals in identified opportunities
- Consult with customers to develop the concept of the project wherever applicable
- Drive end-to-end ownership on proposals. Drive development and presentation of proposals
- Leverage global and regional supportive organization
- Stay as a single point of contact for the customer for delivery
- Oversee project management and ensure best practices being adhered
- Responsible for overall client satisfaction through engagement
- This includes hands-on preparation of client discussion papers and proposals
- Ensure delivery excellence through solid planning and staffing as well as overall guidance of the QI teams and oversee the engagement in a Principal-in-Charge (PIC) role with full responsibility vis-à-vis the client for quality, time and budget
- Liaise with the global QI network to drive large client engagements during pre-sales, sales and delivery phases
- (Depending on role and level) Be part of the Central, East and South Europe Technology leadership team, supporting strategy and offering development as well as client relationship building
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Director Tech Services Resume Examples & Samples
- Hire the appropriate caliber of resources needed to improve software development
- Coach and mentor resources to bring out their capabilities
- Understand the availability of developers and other resources so as to properly align resources to demand
- Ensure that processes are followed for all resources
- Oversee contractor skill mix and productivity, replacing contractors when needed
- Perform performance reviews with employees
- Understand expenses and provide input to budget forecast
- Partner with application architecture, data leadership, and development leaders to identify process improvements
- Prefer experience with financial services industry
- Prefer advanced degree in business, computer science, or engineering
- Prefer resource management at Big 4 accounting firm or similar
- Knowledgeable of PPM tools and methodologies
- Knowledgeable of current software development practices
- Strong written and verbal communicator
- Able to collaborate with peers and leaders
- Minimum of 10 years leading technology teams
- 4 year degree related to computer science or engineering, or equivalent experience
- Proven track record of delivering results
- Demonstrated ability to judge talent
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Senior Analyst, Ent Tech Services Resume Examples & Samples
- Answer and resolve a large portion of service requests on a first email/call basis
- Proactively seek to exceed customer expectations leading to high customer satisfaction ratings
- Work to constantly improve call handling and resolution processes
- Participate in problem escalation and call prevention projects to help customers and support increase their efficiency
- Knowledge of enterprise security best practices and procedures
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Field E&I Construction Tech Services Resume Examples & Samples
- RFIs (Request For Information) – identify problem, verify information, propose solution and receive approval in timely manner. Update all information in RFI summary
- Create material requisitions for rack. Drive material needs to completion
- Update daily restrictions/comments in daily summary log
- Check for updated fabrication drawings and bolt lists in IDocs
- Experienced in Electrical & Instrumentation
- Detailed technical knowledge in construction aspects of all engineering disciplines
- Experience in Electrical & Instrumentation
- Detailed knowledge of other discipline scopes, roles, and responsibilities
- Working knowledge of applicable federal, state, and local codes
- Bachelor’s degree or relevant experience will be considered
- Developing work packs, interfacing with piping, priority sequencing, scheduling of pipe and equipment insulation, fireproofing and painting
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Field PIF Construction Tech Services Resume Examples & Samples
- Responsible for technical issues support and providing solution to technical problems
- Assist in the development of construction procedures and plans
- Assist in developing heavy lift plans
- Responsible in effectively communicating and coordinating with engineering
- Responsible to effectively communicate and provide support to the construction Global Services group including Subcontracts, Project Controls, and QA/QC
- Actively participate in development of a construction HSSE culture that makes safety and environmental awareness a natural part of the job
- Ability to analytically approach problems
- Ability to communicate at all levels of the project organization
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Director, Ent Tech Services Resume Examples & Samples
- Directs, manages and provides thought leadership to mid-level leaders that lead cross- functional teams domestically and/or globally
- May work with executive leadership, develops, directs and drives key business strategies that provide the highest level of improvement to business processes and customer service delivery
- Defines and drives performance standards and process improvements across the entire technical support organization
- Assumes lead or consultative role within multiple major projects and oversees the project approach, decision on operating procedure, analytical approaches and work flow
- Accountable for operational results in terms of customer satisfaction, expenses, budget, performance standards/metrics, services, programs and employees
- Expert leadership and team building skills Expert project management skills
- Extensive knowledge of product lines and technical knowledge Expert customer service skills
- Typically 14+ years of relevant experience or equivalent combination of education and work experience
- Typically requires 7+ years diversified leadership, planning, communication, organization and people motivation skill (or equivalent experience)
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Analyst, Ent Tech Services Resume Examples & Samples
- Providing top class customer service to both internal and external customers
- Ability to troubleshoot Microsoft centric solution environments
- Understand internal processes and procedures to effectively and efficiently manage customer issues
- Develop knowledge base articles
- Microsoft Azure architecture and its components (Fabric, Compute, Storage)
- Familiarity with LDAP, Security, OS Internals concepts
- Understanding of Virtualization concepts and virtual system administration
- Familiarity with networking concepts including VIPs, NAT, DNS
- Experience of providing remote technical support
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Tech Services Manager Resume Examples & Samples
- BS degree in an engineering or related technical field
- Minimum 7 years experience in manufacturing engineering and process environment
- Must be computer literate in Google Applications and CAD software (prefer AutoCAD & Solidworks)
- Communicates effectively (written and verbal) to interface with employees, customers and suppliers
- Knowledge of welding, machining, assembly, and inspection of products used in the heavy duty trucks market
- Alert and responsive to new technological developments in manufacturing processes
- Focus on continuous improvement, specifically GEMBA exercises
- Goal oriented / task achiever
- Electrical and/or electronic controls background preferred
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Manager, Ent Tech Services Resume Examples & Samples
- Engage in Leader focused or technical learning paths
- Certification attainment
- Drive collaborative or cross functional strategic initiatives
- Facilitate development 1x1’s with leader
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Senior Manager, Ent Tech Services Resume Examples & Samples
- Manages second-level and/or first-level leaders; may directly manage individual contributor subject matter experts
- Leads cross-functional teams domestically and/or globally that encompass a variety of technical specialties requiring broad integration and product knowledge
- Leads or acts as a significant contributor to leadership in the development of key initiatives that provide high-level results to improve business processes and customer service delivery
- Assumes lead role within a major project and is responsible for determining project approach, decision on operating procedure, analytical approaches and work flow
- Provides significant support in enhancing existing systems and system software products and facilitating the definition of solutions to meet business requirements, client training, design reviews and executive briefings
- Applies broad technical expertise across multiple disciplines coupled with an understanding of businessand management principles
- Advanced leadership and team building skills
- Comprehensive knowledge of product lines, technical knowledge
- Extensive customer service skills
- Advanced in developing and leading a team to deliver key business results
- Technical roles require:Advanced ITIL foundation
- Strong budget/financials experience
- Strong capacity/resource planning
- Strong ability to work with global teams
