Technology Services Resume Samples

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R Stracke

Retha

Stracke

976 Kirlin Village

Houston

+1 (555) 479 5899

976 Kirlin Village

Houston

Phone

p +1 (555) 479 5899

Experience Experience

Dallas, TX

Technology Services

Dallas, TX

Kovacek, Mante and Hills

Dallas, TX

Technology Services

Manage the IT service delivery with service provider and vendor management. Ensuring that Voice infrastructure services meet service level agreements
Evaluates and identifies opportunities for voice performance and functionality improvements
Identify and diagnose complex problems and factors affecting network performance
Supporting to regional IPC & Asset team, assist for daily work in country implementation
Manage and Handle voice related Change Management and ensure all change are under standard procedure and controlling
Decisions impact own work and may impact the work of others
Develop technical standards and documentation, identify and evaluate new products and provide resolution for Voice problems

Houston, TX

Technology Services Manager

Houston, TX

Bruen Group

Houston, TX

Technology Services Manager

Working within the Application Management team and providing competent responses directly to the project or managed services teams
Manage and execute all IT deployment projects
Provide recommendations and solutions for IT related issues for managers and associates in the CCNA business groups
Conduct regular Account Management reviews with CCNA management teams
Partner with Market Unit management to identify opportunities for business process improvement
Manage the application integration service included providing thought leadership, technical guidance and services provisioning to application teams in BIS
Manage and execute service delivery within the business

present

Philadelphia, PA

Client Engagement Manager Advanced Technology Services

Philadelphia, PA

Treutel and Sons

present

Philadelphia, PA

Client Engagement Manager Advanced Technology Services

present

Create and instill a culture of increasing bill rates and decreasing costs of delivering engagements
Serve as the professional services interface to key vendor partners, evangelizing CDW’s capabilities and addressing perceived gaps
Support the SDMs with staffing issues
Regular cadence with Sales and Services Leadership on staffing plans and pipeline
Provide feedback to the Solution Architects on project estimate accuracy to fine tune our pricing
Deliver substantive performance feedback and coaching to your team, solution architects and other services teams
Provide complete, accurate, ongoing communication with your team

Education Education

Bachelor’s Degree in Related Field

Kent State University

Bachelor’s Degree in Related Field

Skills Skills

Security Clearance a plus OR ability to obtain Canadian Reliability Security Clarence (Resided in Canada in the last 5 years)
Able to deal comfortably with senior Finance and Technology stakeholders within prospective clients
Demonstrated leadership in professional setting; either military or civilian
Excellent communication (written and oral) and interpersonal skills
Proven ability to work creatively and analytically in a problem-solving environment
Technology Asset Knowledge
Technology Finance Knowledge including Residual Value based transactions
Ensure branch network connectivity & availability
Some knowledge and appreciation of credit / risk and balance sheet analysis
Proven ability to build, manage and foster a team-oriented environment

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GTI Client Technology Services Lead Resume Examples & Samples

Matrix management of the CTS APAC teams
Maintain relationships with the global CTS organization to understand and communicate the CTS strategy, roadmaps, deployment plans, processes and priorities within APAC
Work closely with LOBs and TSMs to understand their requirements and feedback including representing CTS at the quarterly APAC interlocks
Ensure the global CTS organization has clear visibility and understanding of APAC specific requirements and feedback
Be the senior point of escalation for CTS in APAC
Oversight of major programs and project milestones, risks, issues and dependencies
Oversight and leadership of audit activities for CTS
Oversight and leadership of risk activities for CTS
Work closely with the global CTS organization on investment and headcount planning
Review all change related CTS communications to end users
Lead CTS management team - Develop, train, and coach staff across Asia Pacific locations
Play a major role in performance management representing the CTS team for mid year/year end reviews and oversight of promotions
Promote effective teamwork and work with HR partners to manage personnel issues
Demonstrated Executive Leadership qualities (Strategic Thinking, Ownership, Execution Focus, Client Focus, Financial Management, Risk Management, Partnership, People Management, Integrity)
Demonstrated experience of deploying global technology strategies
Ability to work in a matrix organization with a dual reporting relationship
Significant experience working in Asia and/or with global teams
In depth knowledge of products and solutions in the client technology space
Email infrastructure
File & Print infrastructure
Mobile device infrastructure

Workplace Technology Services Manager Resume Examples & Samples

The Workplace Technology Services Manager is responsible for the management of the teams covering day-to-day services for Desk side Support and CNBC support for the UK and Mobile Support and Apple Support to the full International customer base
Managing desk side, CNBC, Mobile and Apple support teams to manage incidents effectively and ensure service KPI’s and targets are achieved or exceeded
Ensure refresh policy is applied consistently throughout International and ensure efficient lifecycle management of assets
Define Service Improvements for each team for rollup to the overall Service Management Service Improvement programme
Assist, where appropriate in the delivery of change projects to enable strategic objectives to be met
Undertake problem management and analysis with the support of the SMO to drive efficiency and effectiveness in terms of the Services delivered, the delivery method and the associated financial cases
Engage & Build relationships with your customers and understand their needs and business goals
Build strong working relationships with all up and downstream teams you need to support in the delivery of services
Work in close partnership with the Infrastructure team and provide expertise in developing our service offerings
Conduct customer focus groups and surveys, ensuring we are consistently meeting or exceeding our customers’ expectations
Keep confidential all applicant, client, and verification and company proprietary information
Management and accountability for the associated budget

Forensic Technology Services Resume Examples & Samples

Providing oversight, guidance and direction to managers on multiple concurrent and complex data analytics projects
Responsibility for all aspects of engagements such as risk management, project management and client relationships
Defining budgets for complex engagements involving multiple workstreams, international teams and disparate systems
Heavily involved in development and marketing aspects of the business such as preparing and attending client proposals as well as presenting to large audiences
Building strong relationships with clients and senior members of the team
Development of new FTS methodologies and approaches to address client/market needs
Drafting reports and presentations to explain our findings
Motivating and mentoring of junior staff members
Data querying and manipulation programming (e.g. T-SQL, PL/SQL)
Data analytics programming (e.g. SAS, SPSS, R)
Understanding of common data quality problems
Data cleansing and manipulation
Basic understanding of basic accounting principles
Clustering and/or text mining concepts and techniques
Predictive analytics and/or pattern detection
Extraction and analysis of ERP data from vendors such (e.g. SAP, Oracle Financials, JD Edwards)
Software development lifecycle and methodologies
Experience in leading and managing large client engagements
The ability to come up with creative solutions to complex problems
Experience in balancing multiple client priorities and engagements
The ability to manage time, prioritise tasks and work under tight deadlines
Concise and clear communication to all levels of management
The ability to work independently with little supervision, but integrate well into teams
High level of enthusiasm, energy and personal integrity
The ability to motivate staff to deliver quality work
A strong desire to learn and willingness to share knowledge

Engineer Lead-firmwide Technology Services Resume Examples & Samples

Being subject matter expert in ETL (Informatica), GPFS, Storage, and/or IBM P Series
Interfaces with key application stakeholders to collaborate on strategic delivery of IT solutions to meet business needs
Draws upon knowledge of advanced IT infrastructure capabilities to develop Infrastructure solutions
Performs project reviews & recommendations to insure alignment to target state
Develops comprehensive high level infrastructure solutions that incorporate strategic target state architecture and
Demonstrated competencies critical to success: Conceptualization, foresight, enterprise perspective, consensus building,

HP Technology Services Sofia Call Centre & Dach Region Director Resume Examples & Samples

HW and SW support extending from call receipt through qualification through final Dispatch for primarily German speaking languages
The full range of HP products in EG product lines: Servers, Storage, Networking and includes complex solutions that incorporate all of the above technologies and extend across both hardware and software aspects of all technologies
Each of these technologies is supported in the main Go-to-Market Motions (Direct, Global Accounts, Enterprise, SMB, Channel, Web supported). Specifically the team manages L1 and L2 support from both in-country and near-shore locations utilizing internal and external resources
Cost of Delivery and Customer Satisfaction for remote customer support in the event of a problem with the hardware/software or solution
Ensuring that HP's reputation for quality and service is delivered through the people that solve technical issues and manage proactive deliverables for custom accounts
Managing high-level customer escalations that come directly to this leader - this leader is expected to represent HP with customers to answer technical support concerns. These conversations are typically senior managers within multi-national companies
7- 10 years’ experience operating at director / site manager level in a technical support / call centre environment
Strong financial experience and business acumen – the role requires managing the cost of delivery for approx 500 headcount directly and is accountable for a multi-million dollar budget. The vast majority of the budget is salary-based professional employees. In addition the activities undertaken by the CSC are extremely influential elsewhere in the Technical Services delivery structure, our work can drive a cost pool of 10x greater in our Field and Supply Chain organizations
Strong and proven team leadership – the role requires managing staff directly (Sofia) and staff virtually (Germany)
Strong team collaboration – the role requires interacting with teams across EMEA & WW to support solving customer issues
Strong Influencing, negotiation skills, and partnerships – the role requires working with external delivery partners and internal HP organisations including other parts of the Delivery Org and the Sales Teams to achieve successful business outcomes for our customers
Experience working in multi cultural environments – this Exec will join a CSC EMEA Exec staff leading staff across more than 20 EMEA countries and the leadership team consists of a diverse range of profiles
Customer centric – the role requires experience in managing high level escalations and frequent customer interaction/relationship development. Being able to represent HP in front of large global and external customer is vital as is a clear understanding of what driver high customer satisfaction and loyalty
Strategic focus – this Exec needs to have a future looking focus and a clear capability to look at the bigger picture; how the organisation contributes in its widest sense and is able to translate strategy to implementation
Quality driven / change management experience – this role needs to continue driving a continuous improvement culture through sponsoring initiatives and projects, the Exec needs to have proven quality improvement capabilities and understanding of Lean Six Sigma techniques
Experienced in leading large organisations, can manage the operational numbers and has a track record of numbers getting better
Has a continuous Improvement ‘mentality’, knows what a quality service looks like
Can develop people and organizations, has a list of people development success stories in their direct reports and lower down their organizations
Can turn a concepts e.g. ‘Customers for Life’ into tangible actions and drive
Can communicate at all levels from the call centre floor to SVP easily
Has cultural awareness and emotional Intelligence, understands how workforces are changing in our industry
Can set strategic direction for an organisation in collaboration with others, can step back from today’s situation and define and articulate the future state quarters / years from now
As a thought leader, can shape strategies at a CSC EMEA / WW level and influence their Manager +1 and Manager +2 on what needs to be done
At the Field / GSD / Customer Interface, has strong field experience and can build relationships
Has strong customer experience, can take pressure, and in tough situations can work in co-ordinated manner with GSD colleagues and can represent the CSC / TS / HP to customers in a credible way
Shows a true end-to-end perspective being able to collaborates effectively at a cross functional and organizational level to deliver exceptional customer experience and very much perceived as a team player by others
Has partner experience knows when to ‘make/do versus buy’ and looks for mutual benefit. Sets the frame and can manage the partner relationship & numbers, able to negotiate and keep things on track
Has industry awareness, understands trends and technical support directions, understands the competitive landscape and new emerging models

Technology Services District Manager Resume Examples & Samples

Directly related management experience and work results including success in achieving progressively higher quota or other sales related goals
Demonstrated level of project management skills
University or Bachelor's degree; advanced or Master's degree preferred
Typically 8-12+ years experience in sales
5+ yrs. management experience
Strategic Planning - Translates business goals into actionable plans and strategies that reflect the requirements and opportunities within area-of-control Aligns area-of-control account and market opportunities with upstream strategic plans and metrics. Sets sales priorities and establishing these as the focus of individual or sales team activities
Execution - Actively manages business plans to meet revenue goals/quotes and advance the business interests of HP. Determines if an opportunity is profitable for the company
Forecast/Budget Control - Tracks and manages rolling forecasts and budgets to ensure timely and accurate roll-ups
Pipeline Management - Builds, monitors and orchestrates sales pipelines to ensure continuous population of near- and long-term opportunities Balances quick wins against longer sales-cycle opportunities to ensure both immediate wins and long-term profitability for HP
Operations Building/Improvement - Continuously monitors, troubleshoots and improves area-of-control operations to ensure alignment with HP's business direction, the quality of business practices, optimum organizational performance and a highly motivated sales force
Resource Brokering/Allocation - Collaborates across HP within the field to access, facilitate and direct the use of resources needed for effective selling
Sales Facilitation - Applies influence and organizational savvy to advances sales opportunities externally, with clients, and internally within HP; Establishes HP's account presence and extends the customer's account penetration to executive levels; Accompanies sales reps on calls to demonstrate and model effective selling skills
Strategic Account Leadership - Actively drives key enterprise and strategic account activities - promotes vision and models executive relationship building practices to build enduring partnerships and account share/penetration for HP
Attract and hire top talent
Supervision - Assesses and manages employee performance to ensure individual and group excellence Builds individual and group commitment to business goals and personal excellence
Coaching - Personally develops employee performance to ensure individual and group excellence. Coaches and develops sales personnel in such activities as solution selling or relationship building. Reviews, brainstorms, validates, and troubleshoots selling strategies for individuals & account teams
Skill Development/Enhancement - Sponsors and directs skill building activities to increase the productivity and accomplishments of the sales force
Workforce Planning - Actively monitors, identifies and addresses sales and resource capability gaps within area-of-control. Manages "span of control" issues to ensure such goals as adequate account coverage, employee retention, effective succession planning, and optimum implementation of workforce re-alignment models
Career Planning and Development - Nurtures and advances the talent required to maintain HP sales force excellence within area-of-control
Proactively develops and nurtures solid CxO-level relationships in key accounts as a basis for expanding HP's business-partnering presence
Solidifies an enduring partnership with key accounts through such strategies as active monitoring of customer satisfaction, speedy problem resolution, and advance communication of beneficial HP initiatives or solutions
Manages the top- and bottom-line - monitors discounts and margins involved in individual deals to align them with group performance
Works with others to create mechanisms that shift the focus from "low-hanging," immediate wins to recognizing and providing incentives for large deals/wins
Understands industry drivers and the customer base better to bridge HP solutions with account-relevant problems and opportunities
Builds stronger internal relationships with other groups to ensure seamless selling of total HP solutions and to establish clear expectations for resource alignment and support
Develop effective counter-measures and messages
Builds clear strategies for working with key accounts to pursue and close major opportunities, including clear identification of tactics for accelerating progress through the pipeline
Provides better coaching and mentoring opportunities - less improvization, more planful, more call-related modeling
Reviews and provides counseling on account-team deals
Leverages personal sales experience to participate in pursuit planning for key accounts
Strengthens the alignment of account-team activities and priorities with management's business mission and goals
Assesses account teams for strengths/challenges and ensures that the team capitalizes on individual strengths, while compensating for individual challenges
Ensures that sales reps are trained on corporate tools and systems to ensure efficient use of time, better data collation, and elimination of the "management by spreadsheet" cycle
Vertical Industry Acumen - Develops and exercises a deep understanding of business dynamics within area of control, as a basis for informed business decision making
Solution Selling - Approaches selling from a business solution perspective to ensure that HP products and services accurately address the customer/client's true business need in terms of type, scope, level
Change Management - Develops methods for supporting innovation and change across the organization
Leadership - Able to lead effectively in a complex and political environment, and deliver results; Able to influence without direct authority; Able to balance between competing priorities and be flexible and creative; Drives team performance to best in class

Director Partner Technology Services Resume Examples & Samples

Provide technical and design mentorship to a team of engineers
Own end-to-end availability and performance of mission critical services and build automation to prevent problem recurrence; eventually automate response to all non-exceptional service conditions
Lead design and development of tools for monitoring and alerting the health of our services
Develop data analytics capabilities to assess real-time deviation from normal system behavior patterns
Manage on-call rotations
Innovate with cutting age technical solutions for system needs
3+ years in a leadership role and 8+ years hands-on development experience
In-depth experience in core J2EE technologies and Systems programming
Experience developing tools using Java to rapidly deploy and effectively monitor large-scale systems
Working Knowledge and experience with big data technologies such as splunk, Hadoop, spark
Expertise in problem solving and analyzing very large scale distributed systems
Strong communication and written skills, ability to communicate and perform during high stress situations
BS/MSCS or equivalent with at least eight years of commercial Java software development on Unix/Linux environment
Previous experience with financial services/payments processing experience a big plus

Client Platform Engineer Lead-client Technology Services Resume Examples & Samples

Provide technical assistance based on the research of current software and operating system service packs, patches, updates and fixes for desktop
Recommend, evaluate & document Operating System level standards, GPO requests
Make recommendations based upon the severity, critical need and implications to environment and supported applications
Investigate and propose new technologies and techniques for both hardware and software to improve customer efficiency, security and productivity
Ensure all new and proposed software is tested with existing desktop image prior to deployment
Participate in defining new standard for desktops and laptops, to meet the business need
Oversee the maintenance of the corporate desktop image as hardware changes occur ensuring no incompatibilities
Impact analysis on any platform level changes
Work with project managers on global projects with a focus on technical design, risk assessment, costs, timing and benefits
Work with business subject matter experts and key stakeholders to successfully integrate their solutions and objectives on to our platform
Provide desktop management automation through scripting to provide consistent and predictable services
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
Understand project requirements and map it to technology deliverables
Perform product assessment & document the findings and communicate to appropriate teams
Ensure firms platform and application standards are followed
Provide technical solutions and coordination for exceptions and issues as they arise
Interface with different teams (i.e. Packaging, Release Management, Development and QA, etc.) and provide technical support to various teams
Bachelor degree or equivalent education / work experience
Significant prior experience of operating systems standards ( Windows XP, Windows 7), GPO’s, Registry Kernel level tweaks and similar platform technologies in a large-scale, complex, global environment
Experience of financial services industry would be a distinct advantage
Platform experience Active Directory GPO knowledge
Self motivated, able to work to goals with minimum supervision
Flexible and adaptable to change, able to manage constantly changing priorities
Heavily client focused and excellent team worker
Strong interpersonal, written and oral communication skills
Ability to actively listen and clearly communicate with other teams globally
Able to clearly articulate to technical and non-technical audiences alike
Experience managing a small technical operations team proven Leadership skills
Scripting experience in one or more scripting languages
C, C++, VB.NET and/or C# development skills with some web services a plus
Preferred Skills & Experience – include specifics, as above
Experience working in a large global corporate environment with strong risk disciplines
Expert knowledge of Network (i.e. TCP/IP, HTTP, SMB, DNS, etc.)
Experience in any number of the following:- Understanding of ITIL methodologies

VP Business Technology Services Resume Examples & Samples

5+ years experience in a direct management capacity for a high performing platform management and software development team
Financial services/brokerage firm experience
Technical management experience preferred
Passion for delivering the best Client Experience both internally and externally
Skills and Knowledge

Technology Services Manager Rub Bu Resume Examples & Samples

Provide stable, reliable, available and secure IT environment to Russia, Ukraine and Belarus Business Unit
Manage support for all Technology services and applications in accordance with pre-defined and agreed upon service levels
Prepare and manage RUB technology Opex and Capex budget and communicate requirements with Group Technology Director and Financial Controller
Actively work on increasing customer satisfaction for RUB IT support and services as well as the users overall IT experience
Manage direct report as well as provide take on a leadership role on-site IT support resources
Collaborate with RUB Leadership team to jointly identify business requirements and the IT systems needed to support the BU’s business plans
Validate RUB’s business plans against strategic GIT and TCCC IT imperatives in order to ensure alignment
Determine Capex and Opex budget requirements to support BU business plans and communicate requirements to EAG IT Leadership and Finance Teams
Determine Capex and Opex budget requirements to support projects put forward by RUB and EAG IT for improvements or enhancements to IT environments and infrastructure and communicate these requirements to EAG IT Leadership and Finance Teams
Evaluate identified GIT and RUB BU IT projects against fiscal and capacity constraints and prioritize projects based on feasibility
Coordinate execution and implementation of approved RUB BU & GIT projects as well as orchestrate the deployment of Company and 3rd party resources in order to ensure successful completion of projects
Monitor RUB BU and GIT vendor performance against service level agreements and EAG Technology Service Managers expectations as well as financial practices and adherence to forecasted budgets
Ensure adherence to communications and vendor management plan both by GIT teams and relevant vendors
Identify and evaluate opportunities for cost saving and \ or operational efficiencies in EAG and RUB BU IT through implementation of new technologies, policies or procedures
Managing Back office support teams
Managing DSS technicians
Managing IT Support Specialist \ Project Coordinator
Managing call coordinator and helpdesk team leader
Coordination with project manager for Helpdesk team
Coordination with other Tower Leads on Technology related tasks and projects
Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking
Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals
Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations
Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others
Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance. Yes
Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company. Yes
Identifies and focuses on customer needs
Takes initiative and acts swiftly to seize opportunities
Encourages the team to focus on sustainable business practice
Holds self and others accountable for setting challenging goals, striving for excellence
Delegates work to others to expand the areas he/she is able to impact
Anticipates risks and obstacles, and works with the team to overcome them
Holds entire team accountable for contributing to successful outcomes
Challenges self and others to deliver results with fewer resources
Uses internal and external information to add value to business
Builds relationships (internal and/or external) that result in plans/solutions for the business
Utilizes strengths and capabilities of self and others to maximize the team's output
Shares experiences and feedback with others in order to build their skills
Is open to feedback and adapts accordingly
Leverages individual differences to arrive at improved solutions

Head Technology Services & Optimization Resume Examples & Samples

Define and execute on the business mandate for all Services within Infrastructure Services
Define and execute operational structure in relation to the business plan
Define and execute the overall business model for improving and optimizing the state of Infrastructure Services with the core focus of embedding process and control
Setting of agreed operating models in alignment with organisational structures and Service Management frameworks
Drive the definition of the target operating model to support the overall defined strategy for Infrastructure Services Africa
Direct and manage the definition and execution of Service Provision, Governance Processes, Risk Management, cost analysis, cost control in order to ensure overall operational efficiency
Direct and manage the operational implementation, maintenance of the management of Cost and Efficiencies
Define and drive embedment of a plan to focus on digital disruption faced by the financial sector, as well as the continuous reassessment and adjustment of the plan
Create a control framework that aligns work force effort to ensure that optimized service provision is sourced from business partners and vendors
Direct and Manage the Financial and Quantitative Analysis of vendors provisioning services – understand the financial rationale for making decisions
Extrapolate internal and vendor costs to develop analysis for decision making
Drive the Measurement of the quality, timelines and delivery; understand the core operation management variables of the vendors provisioning service to Infrastructure Services
Develop a high performing team by embedding formal performance development and informal coaching
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
Establish and maintain a succession plan for the team
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year
Manage or direct the performance development and disciplinary procedures within the business unit/function
Manage a team of multi-disciplinary staff to ensure effective delivery
Motivate team members and ensure that their efforts are recognised
Develop and maintain senior level relationships with the business unit/s and within Africa Technology
Provide trusted advice and guidance to key senior level stakeholders regarding the performance and improvements around existing Infrastructure Services
Forges strategic partnerships with third party and vendors to leverage technology and resources that create measurable added value for both parties, where appropriate
Utilize knowledge of market best practice to shape the service management and operations management roadmaps that will benefit the business unit in terms of cost, efficiency, availability, productivity and financial returns / profits for all services
Communicate and report on the performance of all services with Infrastructure Services Africa
Ensure the Head of Infrastructure Services Africa is kept up to date and abreast with all key activities around services optimization within the Infrastructure Services Africa portfolio
NQF Level 6: B Degree
Extensive shared services business experience

Workplace Technology Services Manager Resume Examples & Samples

Ensuring that the refresh policy is applied consistently throughout International and ensuring efficient lifecycle management of assets
Defining Service Improvements for each team for rollup to the overall Service Management Service Improvement programme
Assisting, where appropriate in the delivery of change projects to enable strategic objectives to be met
Undertaking problem management and analysis with the support of the SMO to drive efficiency and effectiveness in terms of the Services delivered, the delivery method and the associated financial cases

Technology Services Transformation Business Manager Resume Examples & Samples

Ability to communicate at all levels of the organization
Ability to work as part of a high achieving senior management team
Well-developed interpersonal skills
Ability to demonstrate leadership in a changing, complex and global environment

Technology Services Leader Resume Examples & Samples

Bachelor’s Degree in Computer Science, Information Technology, a related field or equivalent experience
Master’s Degree of Business Administration, Information Technology or a related field
Six Sigma and/or PMP certification
Demonstrated experience with process re-engineering
Prior experience managing vendor relationships

Senior Dir, Technology Services Resume Examples & Samples

Bachelor's degree in related field, advanced degree highly desirable
15+ years practical experience in sales, management, operations, and/or technical consulting related to data and data analysis
10+ years experience with demonstrated expansion of influence and responsibility
Proven leadership/people management abilities
Experience in sales and the implementation of data products/services
Possess excellent writing skills required to deliver effective proposals/business cases
Experience with Education market space highly desirable
Ability to work effectively as a team player and collaborate with sales colleagues and other constituencies
Regular travel required
Demonstrated track record of accomplishing successful, complex assignments

Technology Services Intern Resume Examples & Samples

Work with Technology Specialists on assigned tasks
Make fixes to existing web sites
Update tickets in bug management tool
Communicate with internal customers
Assist technology services team with duties related to creating new, and correcting existing, media products
Student or recent college graduate, preferably with concentration in Computer Science, Information Technology or related field
Fluency with use of Microsoft Word, Excel, and Outlook
Professional written communication with email
Multi-tasking and troubleshooting skills
Ability to ask for directions
Knowledge of FTP sites
Basic knowledge of HTML

Technology Services Administrator Resume Examples & Samples

Deployment of application/tools
Work with financial management in development of test cases for UAT
Assist in preparation of 7S upgrade in the Americas

Forensic Technology Services Senior Associate Resume Examples & Samples

Bachelor's degree in Computer Science, Information Systems, Business, or related field. Advance degree preferred (i.e. Juris Doctorate, statistics, mathematics). Equivalent combination of education and demonstrated experience will be considered
1+ years of hands-on technical experience analyzing electronic data with a strong working knowledge of Microsoft SQL Server, including advanced experience with SQL query building. Proficiency in Stored Procedures and custom functions preferred
Experience with database packages such as SQL Server, Oracle, SAS, Microsoft Access, or IDEA
Experience with data visualization tools (e.g. QlikView, Tableau) preferred
Experience with advanced analytics/predictive modeling tools such as R, RapidMiner, and MATLAB preferred
Experience in a professional services firm preferred
Experience with fraud, regulatory compliance, and litigation preferred
Expert-level proficiency in Microsoft Office Suite, Microsoft Project, Microsoft Visio and Adobe
Proficiency with the Windows Operating System, PC hardware and networking, and network security hardware and software. Proficiency in UNIX/Linux is a plus
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment
Demonstrated understanding of evidence preservation and chain of custody rules
Ability to travel on short notice and work additional hours as necessary

Technology Services Engineer Resume Examples & Samples

BS in Computer Sciences or related subject
Excellent communication (oral and written), interpersonal, organizational, and presentation skills (English language)
Good technical knowledge overall
Experience with technical support and bug reporting tools, identifying, documenting and tracking support issues and defects
Experience with testing website and web applications
Able to work independently and efficiently to meet deadlines
Working knowledge of writing, executing test scripts and understanding software testing methodologies

Senior Technology Services Engineer Resume Examples & Samples

Previous experience on a Support or a Localization related position
Great technical knowledge overall
Experience with virtualization
Excellent skills with Windows
Mac OS, Unix and Linux knowledge a plus
Enjoy working with people and being part of a team
MSc in localization
Previous experience with localization engineering and CAT tools
Able to promptly answer support related email, phone calls and other electronic communications
Self motivated, detail-oriented and organized
Experience with hardware and software issues

CPS EEA IT Technology Services Analyst Resume Examples & Samples

Provide support for network infrastructure, servers, voice infrastructure
Support plant information systems (shop floor network, Radio frequency equipment …). Driving service improvement plans on ongoing basis. Provide backup to client services analyst’s as required. Using CCSN to log incidents
Exploitation: Administer, Monitor and measure performance of infrastructure component
Engagement: Building sustainable relationships with the Engineering and Manufacturing teams in his location to support business changes and standardisation
Compliance with our IT processes and standards and Information Risk management procedures within assigned geographies including IT audit requirements, Disaster Recovery Procedure and IT Business Continuity Plan, Information Protection Policy communication
Manage local Maintenance contract and contractors on infrastructures component in conjunction with Technology Services Lead
Support the preparation of CPS EEA Technology Capital Expenditure and Opex budget to maintain the Information System Infrastructure
Ability to communicate at all levels both verbally and in writing
Ability to research, analyse problems and present technical solutions to a wide variety of problems
Good planning, organising and administrative skills
5 Years’ Experience in supporting IT infrastructure
Exposure to communicate effectively with all levels of technology users
Thorough knowledge of Microsoft environments including MS server& Active directory
Thorough knowledge of Network support (Cisco, HP …)

Integrated Technology Services Analyst Resume Examples & Samples

Minimum five (5) years of experience as a Knowledge Manager
Staff experience researching and writing white papers, compliance reports and assessment reports in support of activities for defining policy
Ability to develop briefing materials, administrative, and logistics support
Excellent writing skills and ability to communicate effectively,
Proficiency in the use of Microsoft Office Suite

Technology Services Resume Examples & Samples

Supporting to regional IPC & Asset team, assist for daily work in country implementation
Following defined IPC & Asset escalation path when needed, as defined in the escalation policy
Notifying the participants in the IPC & Asset Management process when standards and procedures are not being followed
Rerouting misdirected IPC & Asset management that have not been handled in a timely manner
Escalating issues in a timely and appropriate fashion
Identifying incidents and problems which need special attention or escalation
Identifying exceptions and deviations, as well as management of these situations
Notifying the participants in the process when standards and procedures are not being followed
Facilitating the resolution of issues with items not complying with the process
Creation and availability of process reports, analyzing reports
Adaptable to dynamic/volatile environment and know when/how to take control during a crisis
Good communication skills (ability to communicate clearly with different levels of management/staff)
Focus on the big picture and able to balance business and control requirements

Technology Services Senior Manager Resume Examples & Samples

Partner with Market Unit management to identify opportunities for business process improvement
Conduct regular Account Management reviews with CCNA management teams
Partner with service provider and fellow IT groups to address and resolve IT related issues
Provide leadership and / or support on business projects
Manage deployment and support of the infrastructure in all sites
Ensure Lifecycle Management plans and adherence to asset standards and policies
Provide effective communication of CCNA IT policies and procedures within Market Unit area
Mentor and coach Technology Services staff to develop skills and competencies of team
Execute performance management activities and procedures, including but not limited to performance appraisals and performance improvement plans for employees
Promote cultural and ethical values in self and others through modeling and coaching to inspire employee commitment and engagement
10+ years experience working in Information Technology
Experienced in working in a cross functional environment
Business Partnership
Output Management
Network & Infrastructure
Application Knowledge
Project Deployment & Management
PC & Deskside Support
Ability to focus on multiple issues simultaneously required
Highly Skilled at applying project management methodology
Advanced analytical skills required – ability to capture and process input, appropriately escalate issues, obtain and track issue resolution
Structured, organized, pragmatic, practical and hands-on work style; independent decision-making ability
Collaborative/Flexible/Adaptable – comfortable in variety environments
Excellent verbal & presentation skills (ability to identify audience and address appropriately)
Advanced diplomatic and negotiation skills required
Action-oriented and results driven

Southwest Region Technology Services Lead Resume Examples & Samples

Sales principles and practices including business development, marketing and complex channel management
Delivering complex solutions and projects for clients through significant client interaction
Guiding and directing leadership teams in development, production and promotion of solution offerings
Functional knowledge in an operations enablement role in a consulting environment with direct reports
Strong quantitative skills and experience analyzing and synthesizing staffing metrics such as availability, demand, chargeability and sourcing forecast

Academic Technology Services Director Resume Examples & Samples

Work with university stakeholders and vendors to standardize on technology purchases across the university for uniformity and cost reduction
Provide oversight for all Information Technology purchasing that includes reviewing purchasing requests, identifying user needs making recommendations, and ultimately providing solutions for users requiring purchasing assistance
Working with the CIO and CSIO provide oversight for all hardware and software contracts and licenses adopted by the university that includes negotiating with vendors for renewals on behalf of UNE
Working with the CIO, provide communication to UNE users regarding university adopted hardware and software standards, procurement processes, and support assistance
Provide project management for all learning spaces, classrooms, and auditorium designs that includes short term and long term plans for the recurring upkeep and redesign that adhere to adopted best practices in teaching and learning
Working with the CIO, university stakeholders, and vendors provide maintenance and oversight for all learning spaces, classroom, and auditorium designs that promotes world class teaching and learning opportunities
Provide technology recommendations to the CIO through committee participation and leadership, focus groups, and community outreach to identify current technology trends and needs
Manage a staff of Audio Visual and Classroom Support specialists to support the learning spaces, classrooms, and auditoriums throughout UNE campuses
Manage a staff of Technology Trainers and User Liaisons to support training and educational opportunities for new and current technology throughout the university
Working with the User Services Director and the Central Help Desk, review historically reported incidents and requests to identify user needs and proactively develop training and educational opportunities in traditional, online, and just in time support models
Manage a team of resources that proactively work with all faculty and staff across the campuses for orientation to new technologies both at their desks and in the classrooms
5+ years of working in a applicable technology field
Bachelor’s Degree in information technology, instructional design, or computer sciences
Master Degree preferred
Understands higher education classroom technologies
Instructional Technology / Design Experience
Experience with learning management systems (Blackboard preferred)
Strong Communication Skills
Self-driven / self-starter

Technology Services Engineer Resume Examples & Samples

Provide 1st, 2nd and 3rd line technology support to all end users via a ticket system
Identify, research and resolve technical problems in a timely manner with minimal assistance
Respond to telephone calls, emails and personal requests for technical support in accordance with set SLAs
Provide end-user support for all LAN based applications
Provide support for IP telephony system
Provide support for Websense Web Filtering Services
Maintain, analyse, troubleshoot and repair computer systems, hardware and peripherals
Maintain Microsoft operating systems and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges
Perform routine backup and archival of data
Aid with software licensing, auditing and control
Enforce and promote security policy
Manage and support network printers
To understand and adhere to the IT security policy and to log any security incidents or breaches of policy
Stay calm and promote a professional face to our customers
Prioritise workload
Build and configure desktop hardware
Quickly assimilate knowledge of new programs and in-house applications
Work independently and as part of a team where necessary
Network management practices and procedures
A wide range of Microsoft desktop applications
Ethernet topology and basic networking
5 GCSEs including Maths, Science and English at grade C or above
Desirable
2 A Levels (English/Computer Science or equivalent)
CompTIA Certifications (A+, Security + or Network+)
Microsoft or other professional IT certificate
Experience of working with Dell Workstations and HP Laptops
Experience of working with HP Servers
Experience of working with virtualisation technologies such as VMware and HyperV

Technology Services Analyst Resume Examples & Samples

Provides training in the techniques and best practices for software image creation and deployment
Schedules and hosts company-wide software image discussion meetings to inform key personnel regarding planned image changes and obtains recommendations for improvement
Ensures new software images contain the latest application versions, drivers, and security patches for all platforms and supported hardware
Schedules and coordinates the testing of all proposed software images and resolves any issues discovered in the testing process
Works with other departments and business areas upon request to create specialized custom software images to meet specific business needs
Ensures the image creation process and all proposed software image changes are fully documented
Maintains the testing lab
Helps maintain inventory for all lab and conference hardware, and assists with budget considerations
Meets with conference organizers from various business units and technology departments to plan conference network and PC setup, create any specialized software images needed, and tests configurations prior to start of conference
Performs analysis of LAN/WAN needs for conferences and contributes to the design of the architecture, the integration of the various nodes, and the installation of software images, network switches, terminals, peripherals, and cabling
Works closely with conference organizers prior to, during, and after an event to ensure all of their technical needs are being met appropriately
Maintains the department Web site
Interacts with vendors as needed regarding conference setup issues, best practices in image deployment, determining best image configurations for hardware, and ongoing duplicator equipment support
Provides weekly status reports to management to summarize activities
On-call and/or night and weekend hours may be required
Up to 25 percent travel required
Minimum of B.S. in Computer Science, MIS or related degree and two (2) to three (3) years of relevant experience or combination of education, training and experience
Image creation software sufficient to create high quality software images and train others to perform this function
Concepts, practices and procedures of hardware and software support
Computer hardware and software, peripheral equipment and diagnostic methods, techniques and procedures
Operating systems, resources and services
Network communication protocols
Installing, troubleshooting and maintaining computer hardware and software
Business applications
Security products
Financial services applications preferred

Forensic Technology Services Senior Associate Resume Examples & Samples

Create, manage, and utilize high performance relational databases (e.g., MS SQL Server 2012)
Extract, Load, and Transform data from a variety of sources using ETL tools or scripting languages
Query data sets to identify patterns and summarize those patterns using a Structured Query Language
Perform data analysis to detect fraud and/or control weaknesses
Use traditional as well as predictive/advanced analytic methodologies
Assist in creating and explaining written and verbal materials describing complex analytic findings and techniques
Ability to work in a cross-functional team
Communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives portraying knowledge and confidence
Motivate others to perform at maximum efficiency without sacrificing quality of the services delivered
Assist practice leadership in creating proposals, budgets, and workplans. Participate in other business development activities as appropriate
Bachelor's degree in Computer Science, Information Systems, Business, or related field. Advance degree preferred (e.g., Masters in statistics or mathematics, Juris Doctorate). Equivalent combination of education and demonstrated experience will be considered
2 to 6 years of hands-on technical experience analyzing electronic data with a strong working knowledge of Microsoft SQL Server, including advanced experience with SQL query building. Proficiency in Stored Procedures and custom functions preferred
Experience with database platforms such as SQL Server, Oracle, SAS, Microsoft Access, or IDEA
Experience with data visualization tools (e.g., QlikView, Tableau) preferred
Experience working within a professional services firm preferred
Meet or exceed targeted billing hours (utilization)
Assist practice leadership in creating proposals, budgets, and work plans. Participate in other business development activities as appropriate

Technology Services Leader Resume Examples & Samples

Build and maintain positive relationships with aligned partners, Solution Engineering leaders, and other key stakeholders
Identify, manage, and escalate issues to the appropriate parties, delivering to partner expectations
Participate in establishment of a multi-year (capability) technology roadmap for partner, facilitating portfolio alignment with enterprise strategy and partner strategy
Facilitate governance process for assigned portfolios
Facilitate the optimization of businesses needs against overall capacity balancing priorities, deadlines, and available resources
Maintain reports and track details on services delivery (e.g., IT budget, costs, value for aligned partner)
Bachelor’s degree and 5 years of directly related experience
At least three to five years of progressive information technology experience directly related to architecture/engineering, information security, or other specialized technology field
Broad healthcare industry & technology knowledge
Possess following skills

Technology Services Manager Resume Examples & Samples

Provide recommendations and solutions for IT related issues for managers and associates in the CCNA business groups
Partner with CCNA management on all business initiatives to design and develop the required infrastructure
Innovate to improve the end user computing experience
Provide input on IT issues affecting the business in all areas including sales, product supply, manufacturing and all enabling functions
Manage and execute all IT deployment projects
Ensure compliance of all CCNA IT standard policies, procedures, and best practices. Manage the support and resolution of IT related issues
Manage and execute service delivery within the business
Contribute to shareholder value by reducing costs through eliminating wastes and operating efficiencies
Manage service provider execution of upgrading end user technology within Market Unit
Manage Vendor relationships according to contracted SLA’s and agreements
Manage compliance pertaining to OPEX & CAPEX budget goals
Bottler experience strongly preferred
Bachelor's Degree preferred
7+ years’ experience working in Information Technology
Experience in developing solutions to complex business problems
Demonstrated competency in the following areas

Dir, Technology Services Resume Examples & Samples

Take a leadership role while collaborating with Sr. Director, Technical Support - Networks in defining the overall Telecomm & Network architecture of tronc
Act as backup to Sr. Director of Technical Support - Networks
Recommend department budget and ensure function operates within fiscal guidelines
Oversee and guide offshore resources supporting voice communication for enterprise
Forecast needs, requirements and future direction for technology plan
Maintain and continuously increase understanding and proficiency in new technologies and disciplines so that potential technologies can be identified, recommended and implemented
Act as a consultant to other departments and translate their business requirements into Telecomm & Network design and support plans (meetings, design assistance, support, working with cost and budgeting on projects)
Oversee and guide performance, ensure capacity planning is performed, and is proactive in assessing and making recommendations for improvement
Design & develop highly available, tightly integrated, secure, flexible, and fault-tolerant Telecomm & Network systems
Explore, evaluate and implement innovative cost saving design and deployment Telecom & Network solutions
Develop Total Cost of Ownership (TCO) and Return on Investment (ROI) analyses for proposed technology projects
Assist in creating and developing formal guidelines and policies to ensure appropriate telecomm systems support and designs
Approve and modify telecomm design and architecture to ensure compliance with HIPPA, SOX and PCI regulations
Perform troubleshooting procedures and design resolution strategy and documentation as needed to hand off to the operational staff
Display methodological execution in gathering, documenting, and presenting specific customer requirements
Conduct regular technical training for staff and mentor direct reports
Oversee and guide organization-wide voice systems (POTS/VOIP) with established vendors and explore new options
Demonstrate understanding in OSI Network model and the following Telecomm & Network related services and protocols including: VOIP, Asterisk, SIP, FreePBX, PRI, FTP, FTP, DNS, DHCP, NTP, SMTP, SYSLOG, MPLS, BGP, EIGRP, OSPF, multicast, policy-based routing, ether-channel, QoS, traffic-shaping, load balancing etc
Work with cross- departmental teams; customer support, application developers, vendor IT contacts, network and database administrators
Must have experience with Cloud Infrastructure
Must have hands on technical experience
Must be available 24 hours/day, 7 days/week on an emergency basis for troubleshooting
Must be able to participate in occasional travel to other tronc business units, vendors, or client sites
Understanding of operating system fundamentals (UNIX, Linux, Windows, etc.) is a plus
Communication skills (especially technical writing skills) an unrelenting customer focus, client need analysis, problem solving, multi-tasking, strong interpersonal skills, risk taking, documentation of operational issues and solutions, team player, mentoring and transfer of knowledge, project management skills

IT Technology Services Analyst Resume Examples & Samples

Monitoring and managing the IT infrastructure to meet agreed service levels
Ensuring that IT infrastructure is meeting required performance and functional targets
Provision of Life Cycle Management of IT infrastructure
Participate in EEA & Global IT projects and manage local projects to deploy new IT technologies for the site
Provide 2nd level support for network infrastructure, servers and voice infrastructure
Support plant manufacturing and information systems as required
Driving service improvement plans on an ongoing basis
Provide backup to client services analyst’s as required
Ensure that all incidents and service requests are logged and managed using CCSN
Monitoring, administration and measurement of infrastructure to ensure optimal performance
Manage and monitor data backup on infrastructure component. For example: servers data, network configuration
Patch and update infrastructure components
Participate as required in cross-functional and IT projects and teams to ensure rollout of IT solutions which meet business needs
Build sustainable relationships with the Engineering and Manufacturing teams to support business changes and standardisation
Ensuring full compliance with IT processes and standards and Information Risk management procedures including IT audit requirements, Disaster Recovery Procedure and IT Business Continuity Plan and Information Protection Policy communication
Manage local maintenance contracts and contractors
5 Years’ experience in supporting IT infrastructure
Outstanding grasp of information technology concepts and processes
Exposure to communicate effectively with all levels of the organisation and technology users
Knowledge and 5 years’ experience supporting Windows server
Knowledge and 5 years’ experience supporting Network infrastructure (Cisco, HP, Nortel)
Knowledge and 5 years’ experience supporting voice infrastructure (PBX, VMX …)
Self-starter with a questioning approach
Good Project Management and reporting skills
Vendor management skills
Ability to provide clear concise documentation of projects / issues and status reports on a regular basis
Strong Customer Service focus
Ability to lead or participate as required in Operational Excellence initiatives
Project Management Certification
Cisco or HP certification
ITIL Foundation Level Certification
OE Associate Certification (Internal Only)

Technology Services Leader Resume Examples & Samples

Coordinate planning with business and engineering resources and commitment as needed from leadership team
Establish and Enable a communication model ensuring the proper development of Financial models, Service Catalog, and Service Delivery tracking
Coordinate a Standardized Intake Process for Infrastructure Capabilities
Coordinate and a Standardized Infrastructure Product Development Process
Mature the supporting processes to drive improvements in IT service delivery
Establish and standardize the Infrastructure Product Development (Service Portfolio) Process
Operate within standard ITILv3 Processes
Provide transparency to create clear measures of commitment to the customer and closer alignment of business and IT through
Familiarity of training in ITILv3 Processes
Intermediate project management experience
Professional image and excellent communication skills required
Possess a solid understanding of operations, technology, communications and processes
Understanding of Humana Technology and Infrastructure
Master’s Degree in Business Administration or a related field
Six Sigma Certification also a plus

Forensic Technology Services Senior Manager Resume Examples & Samples

Experience in data mining and analysis of electronically stored information (ESI) located on digital storage devices (computers, laptops, cell phones, thumb-drives, CD-ROMs and network servers
Experience with incident response consulting services
Experience in proper forensic investigatory techniques and case documentation
Experience directly related to eDiscovery and information security cyber, or computer network defense
Experience in recovery, reconstructing, and preserving lost and deleted data to be used as evidence
Demonstrated commitment to results
Highly analytical - ability to critically analyze data
Excellent oral and written communication skills required to summarize and present findings in a clear and concise manner
Strong organization and process management skills; ability to develop, lead, and manage high performing teams
Interact on a professional level with clients and team members
Contribute to a positive and productive team environment
Bachelors degree in Computer Science, Information Technology, Computer Forensics, Accounting, Finance or related field
EnCE, ACE, CCE, GCIH, CFCE or other computer forensics related certification preferred
Minimum of 5 years experience with incident response/eDiscovery/forensic accounting/fraud investigation

Technology Services Resume Examples & Samples

Supporting to Business unit branch expansion / office renovation and franchise
Following defined DBS Standard for server room facilitate setup including structure cabling
Coordination of various department and user request
Manage internal & external party SLA, quality service and reporting to align with DBS standard.(3rd party not limited to Telecom, cabling & network vendor and construction vendor)
Escalating issues in a timely and Strong Project management skill
Coordinate and drive IT delivery (including application and Infrastructure setup)
Ensure branch network connectivity & availability

PA to GM Technology & Services Resume Examples & Samples

Diary, calendar and expense management
Travel booking and management
IT Contract administration
Management of access control and seating plan
Organisation of IT team events and being the contact for the IT Community program

Associate Technology Services Analyst Resume Examples & Samples

Develops understanding of basic infrastructure platforms and components including network design, monitoring tools, server administration, and/or database administration which enable Hormel’s technology services to the enterprise
Works with many departments as a problem solver
Key member of management team and is expected to learn the business and apply computer systems to solve business problems
Exposed to cyber security, visualization, and private cloud management

Associate, Forensic Technology Services Resume Examples & Samples

End-to-End Electronic Discovery Reference Model (EDRM) Process
Identification and Preservation
Forensic Evidence Collection
Deduplication and Searching
Hosting - Document Review
Drafting of Disclosure Statements
Expert Testimony
Digital Forensic Investigations
Litigation Readiness
EDiscovery - Investigative experience including forensic examinations and evidence handling
Technical understanding of the EDM work flow
Solid organization skills
Exposure to EnCE, ACE, CFE

CPI West Technology Services Resume Examples & Samples

IT strategy development and planning
IT organization design and change management
IT governance and risk management
Enterprise architecture including business, solution and technology architecture frameworks and process
Technology solution evaluation and selection
Complex program management and distressed program remediation
Business relationship management and portfolio demand management
Business application and solution management, maintenance and support
IT Services & Operations
Technology infrastructure including cloud management & operations
IT sourcing advisory
IT cost management including planning, tracking and reporting
Emerging technologies and innovation
IT merger and acquisition integration, divestiture and carve-out
Prior technology management consulting
Serve as an interim technology leader (e.g., CIO, CTO, Head of Infrastructure)
Provide service excellence by identifying key client business issues
Determine client needs by supplementing the standard assessment techniques and tools with innovative approaches
Develop frameworks, methods and tools for tackling client engagements
Research, analyze and develop a Point of View (POV) regarding a market, industry, technology solution and/or client account
Evaluate and validate analysis and developing recommendations for the client in the context of the overall engagement
Determine the approach, activities, resources and cost of client engagements and manage closely to deliver on time and in budget
Develop, manage and oversee the creation and quality of client deliverable ensuring the story conveyed is aligned with the client’s needs and A&M’s value-add
Effectively manage the team and day-to-day relationships to ensure exceptional performance
Create, support the development of and present client engagement proposals, including Request for Proposal (RFP) responses
Develop your network, identifying leads and referring business
Actively engage and promote the A&M culture and community in your local office and the West Region including, but not limited to, lead and participate in team events, campus recruiting and staff performance management
10+ years of relevant consulting and industry/operator experience (prior consulting experience is strongly preferred; experience in a leadership role a plus)
Excellent oral and written communication skills, including presentation skills
ITIL, PMP, PMI certification(s) a plus
Comfortable with travel (up to full-time depending on account & project)

Global Messaging Lead-technology Services Group Resume Examples & Samples

Responsible for the firm’s Global messaging strategy, implementation and the operationalization partnering with the TSG “Run” team
Lead would enact standards and best practices for application usage of messaging products
Work closely with the TSG Infrastructure as a Service Software team to build solutions to support these rules and wrapper implementations
IBM MQSeries
Solace messaging Appliances
JMS Based messaging Implementations
Engineering and Operations of large scale Banking Messaging eco-systems
MQ series bridging solutions
AMQP
Python

Client Engagement Manager Advanced Technology Services Resume Examples & Samples

Collaborate and coordinate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets
Provide leadership and support for Sales, Solution Architects and Services Teams within their territory
Build and maintain strong relationships with key partner representatives (Cisco, Microsoft, etc.) to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects, and consultants
Collaborate and coordinate with Sales, Solution Architects, Services Teams and Management to maximize services financial results and increase product and licensing attachment
Collaborate with Sales to increase client solution opportunities to drive adoption of entire CDW services portfolio
Prepare services forecasts, budgets and other projections as required
Regular cadence with Sales and Services Leadership on staffing plans and pipeline
Own and manage client satisfaction and loyalty with your clients. Proactively resolve issues, as necessary
Provide overall engagement management and oversight for client engagements
Negotiate contracts and statement of works with CDW legal and CDW client base
Create individual technical and professional development plans with each team member
Provide complete, accurate, ongoing communication with your team
Deliver substantive performance feedback and coaching to your team, solution architects and other services teams
Provide feedback to the Solution Architects on project estimate accuracy to fine tune our pricing
Support the SDMs with staffing issues
Lead and implement Advanced Technology Services’ vision, goals and strategies
Manage and monitor General & Administrative expenses
Collaborate with Senior PSMs on new hires, trainings, internal projects, Coworker compensation and bonuses
Ensure that monthly forecasts are complete, accurate and timely
Ensure that time and invoice approval is performed in a complete, accurate and timely manner
Review branch financials and project performance to ensure profitability of projects
Bachelor's Degree in Business Management or a related field or equivalent experience
Seven years of related consulting or IT services delivery experience
Ability to identify and creatively resolve client, project and people issues
Experience working with branch vendors and business partners
Ability to lead and manage to ensure attainment of critical results
Demonstrated ability to meet business unit sales objectives
2 – 5 years experience with Profit and Loss responsibility
Strong project and risk management skills
Strong IT background in Advanced Technologies

Technology Services Manager Resume Examples & Samples

Manage day-to-day operations of the Extension technology services team, including client communication and service
Provide analysis and make recommendations to the Director Information Technology regarding Extension technology services initiatives, equipment/hardware needs, budgeting, security, and training
Lead hardware, software, and technology infrastructure projects from conceptualization to launch to evaluation - outlining and tracking project milestones including time, budget, and personnel
Monitor and manage support for hardware, software, and technology infrastructure and systems
Work with clients to develop and document hardware, software, tech infrastructure, and training requirements
Communicate and enforce standards for use and security of network, computers, mobile devices, and data
Ensure secure and consistent backup of network data
Oversee inventory of equipment connected to network
Monitor technology utilization, client satisfaction, and other factors to maintain high levels of customer service and optimal technology deployment in support of the educational mission
Communicate with Extension campus and field staff about hardware, software, infrastructure, training, metrics, and impacts
Integrate new and existing technology into local workflows for field and campus units within U of I Extension
Coordinate as needed with communications, marketing, and web application development groups within Extension COMMIT
Provide direct supervision of Extension technology services staff including: leadership and planning, training, conducting performance evaluations, approving time/leave, and assigning/reviewing work
Develop and implement plans for professional growth and competence
Work involves significant travel. Personal transportation required. Will involve flexible hours
Comply with Affirmative Action Equal Opportunity policies and guidelines in all aspects of University work and responsibilities. Assist Unit staff with data collection for Affirmative Action, Gender, and Targeted reports if needed
Perform other duties and responsibilities to further the mission of U of I Extension as may be assigned by the Director of Information Technology
To perform the functions of this position, the employee will be required to perform work both within an office and outside in the communities that are served, and must have the capability to travel from one location to the other in a timely fashion. Employee is responsible for securing personal transportation. A valid driver’s license is preferred. Some work will be required during evenings and/or weekends. When working, the employee may be exposed to a variety of environmental factors to include, but not limited to, hot or cold weather, exposure to noise and allergens, and uneven ground. In performing the functions of this position, the employee may be subjected to various mental and physical demands as well to include, but not limited to, independently traveling to and performing work at different locations, lifting and moving items that may occasionally weigh up to forty (40) pounds and frequently weigh up to twenty (20) pounds, and twisting, pushing and pulling movements. More detailed information regarding the functions of this position (including the physical, mental and environmental requirements of the position) may be obtained from Human Resources for the College of Agricultural, Consumer and Environmental Sciences (ACES) by contacting hr@aces.illinois.edu
Required: Bachelor’s Degree. Six years’ experience in system and network administration and/or desktop support. Direct and practical experience with Windows desktop and server operating systems, Windows Active Directory, Microsoft Office Suite, Adobe Acrobat, and web browsers in a higher education setting. Experience with remote desktop assistance. Evidence of strong interpersonal skills and teamwork. Strong written and verbal skills
Preferred: Master's degree. At least three years providing senior IT leadership on a team of IT professionals. Experience in enterprise architecture systems design, project management, cross-platform systems integration, large-scale migrations, enterprise data storage, and virtual infrastructure. Skill and experience in communicating technical material to technical and non-technical users. Knowledge of purpose and mission of the College of Agricultural, Consumer and Environmental Sciences and University of Illinois Extension

Technology Services Resume Examples & Samples

Proactively sources sales from within the allocated geographical location either by directly prospecting the existing accounts allocated to them, sourcing new customers or through 3rd party introducers such as Technology VARS and Brokers
You will be self-motivated and driven to achieve and exceed targets set through financing and associated products
Responsible to develop and maintain relationships with existing customers via telephone, emails, and face to face meetings
Acting as a contact between the company and its existing and potential markets, building commercial proposals and negotiating terms of an agreement and closing sales, gathering market and customer information
He/she will review operate within a close knit team environment ensuring they do their bit for the overall success of the business
Experience of working with and managing the expectations of key stakeholders and the ability to build strong, working relationships based on trust and credibility
Proven Sales Experience & Skills in a B2B environment
Organisational Skills
Self - Motivated
Technology Asset Knowledge
Technology Finance Knowledge including Residual Value based transactions
Able to deal comfortably with senior Finance and Technology stakeholders within prospective clients
Some knowledge and appreciation of credit / risk and balance sheet analysis
Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward*

MYS Ctsmkl M&I Technology Services Senior Regional Analyst Resume Examples & Samples

Act as the key point of contact for Regional M&I with Regional AML Technology
Ownership of the Technology Book of Work from an M&I perspective, including prioritization of effort and resolution of funding issues
Measure the performance of Regional Technology and M&I in delivery of technology projects as part of the SDLC lifecycle
Analyze controls and assess the risks around our key AML platforms including CitiCMT and Mantas
Perform root cause analysis and deliver recommendations for significant or recurring technical issues
Review opportunities to improve Technology speed to market
Reduce the impact of Technology cost drivers to deliver greater efficiency to the business
Drive improvements in the relationship and interaction model between Regional M&I and Technology
Work quickly and effectively on ad-hoc requests to support AML Management
Minimum 5 years of relevant industry and work experience
Strong technical solution and implementation experience with technical lifecycle knowledge
Experience in a multinational corporation preferred, with a proven ability to work with people across geographic regions/countries and diverse cultures
Demonstrated ability to work independently and interact effectively with different levels of management and to operate with excellent corporate work ethics
Ability to deliver informative, well-organized presentations
Strong team player with excellent influencing skills to help drive change in other teams
Demonstrated initiative and creativity in problem solving
Understand risk culture
Experience of process mapping
Computer literate - proficient in Windows applications
Preferably educated to Degree level

Technology Services Leader Resume Examples & Samples

Build and maintain positive relationships with Clinical business partners, Solution Engineering leaders, and other key stakeholders
Identify, manage, and escalate issues to the appropriate parties, delivering to partner expectations and meeting the portfolio roadmap
Participate in establishment of a multi-year capability/technology roadmap with business partners, facilitating portfolio alignment with enterprise and line of business strategy
Facilitate governance process for assigned portfolios and budget

Associate, Technology Services Management Resume Examples & Samples

Design, develop, and implement ITSM policies and procedures
Understand, analyze, and document workflows, data, and processes; recommend and document future state technical solutions
Enhance or implement technologies within ServiceNow to meet identified business project goals
Define interface requirements that seamlessly integrate Service Management tools with other systems within the firm
Provide business process analysis and design
Provide training, when necessary, to Dimensional staff
Communicate technical problems and solutions to both technical and non-technical audiences
Serve as process owner or manager for several ITIL processes, initiating their development and periodic review
Communicate expectations and provide support to groups across the department who will participate in ITIL processes
Develop reports and metrics to manage the health of and compliance to ITSM policies and procedures
Foster an environment of continuous improvement
Bachelor's degree in computer science, information systems, or engineering related field or equivalent work experience
ITIL V3 certified with additional ITIL certifications preferred
Demonstrated experience implementing and managing ITSM processes in a global environment
Experience working with Service Management and workflow tools
Knowledge of ServiceNow Administration and JavaScript or a demonstrated aptitude towards scripting languages is preferred
Strong interpersonal skills and conflict resolution skills
Experience analyzing data, evaluating trends, and identifying areas for improvement
Experience managing projects with knowledge of Project/Program Management concepts/best practices
Working knowledge of IT Infrastructure and the software development life-cycle
Experience writing policy and procedure documentation
Ability to lead and facilitate coordination and planning meetings
Highly organized and able to retain and organize various system integration details
Fast-paced and ability to adapt to organizational changes
Achieve results under limited direction
Strong interpersonal and relationship building skills with a delivery based orientation
Experience with project life cycle methodologies and best practices
Experience in Financial Services industry a plus

Qr-technology Services Engineer Resume Examples & Samples

Server Operating systems (Windows and Linux) and associated hardware/software
Database software and maintenance
Structured Cabling and Network devices and their configuration
End User devices configuration and Technologies

Client Technology Services Intern Resume Examples & Samples

Managing workstations through an enterprise management tool
Managing licensed software product compliance
Participating in analyzing and resolving software asset management
Coordinating software provisioning process improvements
Providing assistance to Patterson employees and customers with application access
Currently enrolled in an accredited college or university as a freshman, sophomore, or junior
Currently enrolled in a computer or business-related degree program with the desire for a career in Information Technology in the client space
Coursework in IT Management Information Systems or Software a plus
Ability to partner and work collaboratively in a team environment

Technology Services Intern Resume Examples & Samples

Research the various approaches to establish Project Management Office standards
Present findings, methodologies, and plan to PMO structure
Project/Enhancement Initiation Process
Methods of tracking project progress
Agenda’s and topics for weekly project status meetings
Budget tracking and forecasting
Estimates tracking and notifications
SharePoint site management
Project Management oversight and deliverables validation
Review existing approaches and recommend improvements
Get feedback from department leads on effectiveness and usefulness of PMO
Create “Lessons Learned” document
Create Presentation of achievements for an Executive Team
Relevant college coursework in the areas of business, management and information systems
Advanced SharePoint Site Management (required)
Advanced Excel and other MS Office apps Knowledge (required)
Programming (preferred)
Project Management (preferred)
Ability to multi-task effectively in a high-volume environment
Ability to actively listen and incorporate feedback for continuous improvement
Must be able to interact with all levels of personnel and management
Must be a confident individual who is a quick learner and self-starter

Qr-technology Services Lead Engineer Resume Examples & Samples

Support the 24x7 operation and provide technical support for the Network Security Infrastructure by attending to the Incidents, problems as well as performing system administrative activities
Repair, error correction, troubleshoot and provide resolution and root cause responses to high priority and severity Incidents
Perform advanced troubleshooting on the Checkpoint Firewall, Source fire IPS, Cisco ASA, Bluecoat and Ironport proxy appliance, Cisco Routers and Switches
Plan changes, perform impact assessment, implement changes and perform pre and post implement change reviews
Provide quick solutions or workarounds for the security incidents or problems
Risk Management by implementing recommended actions based on vulnerability and penetrations test reports

Technology Services Manager Resume Examples & Samples

Maintain the technical stability of all application solution platforms by working with internal and external managed services team, planning and executing preventative and proactive maintenance
Directing the maintenance roadmaps for all application platforms within the scope of the SAP CoE service provision
Provide a wide range of administration and monitoring duties across all application in the SAP product portfolio
Manage the application integration service included providing thought leadership, technical guidance and services provisioning to application teams in BIS
Providing technical support capabilities for non-SAP components that are nonetheless core to the SAP application (closely coupled applications)
Provide project and support services for data management solutions, in particular archiving
Working within the Application Management team and providing competent responses directly to the project or managed services teams
Leading the technology and IT domains within the CoE,
Defining the current ‘state of the art’ for best practice use of SAP technology footprint, including supporting products from third-parties
Act as the ‘trusted advisor’ to the project and managed services teams regarding SAP Technology

Intern, Technology Services Resume Examples & Samples

Assisting with driving the Customer Experience across all business units by consistent and efficient processes around business communication
Assisting in creating presentation formats for department metrics
Participating in department brainstorming of new generation end user products

Technology Services Manager Resume Examples & Samples

Driving step change in platform stability
Supporting the Securities Change Approval Board (CAB) with good understanding of Securities applications/landscape and related changes (e.g. functional, patching, Desaster Recovery)
Responsibility for IT stability and all related governance, processes, MIS & comms, etc
E2E Crisis & Risk management, working with Securities Business and Ops, to establish improvements in managing the impact of incidents
Deliver the stability “course correction” initiatives (framework/standards provided by
Change Control – Primary gatekeeper on all changes within Securities (owned & impacted)
ICU Management - Setup detailed controls as prescribed by the Service management & ICU council. Also provide process guidance on ICU app changes
Stability & Capacity - Deep dive study on Production tickets, capacity trends with a view to remediate open issues
Operations Control - First line of escalation to bring identified issues to the service management desk. Drive the process fine-tuning by partnering
12-15 years experience in Securities - Application Development & Management / Production Support preferred along with an understanding of various businesses and operational processes in Securities Services
Engineering background with infrastructure management experience preferred

Summer Intern Technology Services Resume Examples & Samples

Must possess excellent verbal and written communication skills
Strong passion demonstrated via energy levels, enthusiasm, creativity and commitment
Must possess good interpersonal skills and professional demeanor
Some understanding of technology and telecommunications is desired
General office skills
Ability to commit to the length of the program
MIS
Web Design

Technology Services Intern Resume Examples & Samples

Current enrollment in a Bachelor’s or graduate degree program at an accredited university
Less than three (3) years of work experience. When calculating work experience, EXCLUDE internships or positions held while in high school or college
Authorization to work in the US without Company sponsorship now AND in the future
Ability to relocate to Fort Worth, Texas for the summer
Express ideas and information in a clear and concise manner
Recognize and respond effectively to unexpected situations and tight deadlines
Graduation date prior to September 1, 2018
Pursuing a degree in Computer Science, Information Technology, Decision Science, Computer or Software Engineering, Management/Business Information Systems, Electrical Engineering OR any other Technical/Engineering related degree
Ability in any of the following is preferred: application development, mobile device development methodologies, database design, modeling, mining, data management, data warehouse concepts, network planning and engineering and voice/video systems
Experience in Cellular or Telecommunications related environment

Technology Services Management Trainee Resume Examples & Samples

Cumulative GPA of 2.75 or above for engineering majors OR cumulative GPA of 3.0 or above for non-engineering majors
Bachelor’s degree or graduate degree from an accredited university
Degree obtained within the past three (3) years OR to be completed by September 1, 2017
General understanding required of Information Systems, including knowledge of application development, database administration, business intelligence, personal computers, and/or local area networks
Strong drive for results as well as superior communications and teamwork skills to be able to gather information from BNSF employees to identify and resolve problems
Valid State ID or Driver’s License
Demonstrate the ability to perform the duties and responsibilities listed above
Demonstrate flexibility and adaptability to changing task priorities and work situations
Demonstrate ability to complete tasks regardless of obstacles
Cumulative GPA of 3.5 or above
Degree in Computer Science, Information Technology, Decision Science, Computer or Software Engineering, Management/Business Information Systems, Electrical Engineering OR any other Technical/Engineering related degree
Ability in any of the following is preferred: applications development, mobile device development methodologies, database design, modeling, mining, data management, data warehouse concepts, network planning and engineering and voice/video systems
Experience with one or more of the following programming languages and tools such as Java, C/C++, .Net(C#), ABAP, HTML5 and/or COBOL

Associate, Technology Services Resume Examples & Samples

Degree in Engineering or Architecture
3 years of CAFM Technical and Project-Related experience in a Corporate Real Estate environment. Strong understanding of occupancy planning, architectural design
5 years of CAFM Technical and Project-Related experience in a Corporate Real Estate environment. Strong understanding of occupancy planning, architectural design, preferred
Experienced in managing multiple CAFM Implementations and Projects simultaneously and remotely
Understanding of and experience in implementing quality assurance and continuous improvement programs
Excellent understanding of CAD/CAFM systems and experienced in using its data to deliver projects, preferred
Strong written and verbal skills
Ability to communicate ideas in a concise and summarized manner without personal bias
Outstanding interpersonal and relationship building skills
Program management skills coupled with the ability to profitably execute and deliver
Must have a strong understanding of the Occupancy Planning discipline
Ability to self-govern and make sound decisions
Ability to facilitate conflict resolution - internally and externally
Ability to develop relationships that can lead to long term assignments
Strong ability to collaborate with others
A strong working knowledge of CAD/CAFM Systems
Excellent MS skills inducing: Power Point, Excel, Access, Word

Co-op-business Technology Services Resume Examples & Samples

Develop and maintain application software components, which may reside on a number of different platforms, using standard development methodologies
Investigate, debug, and resolve a wide variety of problems that occur with software applications
Provide on-going technical support to application users
Create and maintain application technical documentation
Assist team members in adhering to non-technical departmental processes and procedures

Associate VP for Technology Services / CIO Resume Examples & Samples

Provide leadership for all information technology services of the university, encompassing planning, staffing, budgeting, evaluating personnel, analysis of systems, and accountability for department activities. Information technology includes, but is not limited to, information technology services, technical infrastructure (including voice, data, and imaging), application services, and academic technology
Manage strategic and tactical activities to ensure customer satisfaction, technical delivery, contract compliance, and resource management. Deliver strategic advice to university leadership regarding system capabilities, forecasting growth, data management needs, hardware and software recommendations
Advise the university regarding technology trends and directions as they relate to university business operations and higher education
Responsible for managing personnel actions and creating staff training and development opportunities for IT employees. Lead and direct efforts using appropriate management skills including decision making, communication, and time management skills
Serve as the Information Resources Manager (IRM) for A&M-San Antonio as required by the State Department of Information Resources (DIR). Prepare Texas A&M System and State of Texas Information requirements. Obtain necessary continuing education to remain current in the field of information technology, including emerging information systems technology and equipment. Ensure all university rules, procedures, and guidelines required by Texas A&M University System and Texas Administrative Code (section 202) are actively in effect, implemented, reported on time, and maintained current
Participate on committees or working teams as needed. Serve as subject matter expert for campus technology
10 years of supervisory experience

HPE Technology Services Specialist Resume Examples & Samples

2 or more years of technology services experience; IT sales or B2B experience highly preferred
Dynamic and persuasive presentation skills with the ability to effectively present client’s value proposition
Create, plan, and execute quarterly joint business partner plans
Assist in the development and implementation of the Business Partner’s strategies to enable the rapid adoption of HPE Services campaigns and programs
Effectively and quickly resolve Partner escalations and issues
Prior experience responding to customer’s requests for sales and service ensuring delivery of an exceptional customer experience by responding in a prompt, professional and friendly manner at all times
Excellent sales skills with proven ability to influence peers
Results-oriented with proven success in sales attainment and ability to excel in a team environment
Tech-savvy with an affinity for innovative and emerging technology
Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment
Expert ability to serve as product and service advocate for the client building interest and awareness of client’s value proposition
Success-driven sales experience which results in forming solid relationships with multiple stakeholders
Ability to quickly articulate technical and business value propositions via phone, and email
Ability to effectively navigate through multiple web applications and telephone calls simultaneously in a prompt, friendly and professional manner
Achieve established sales goals and objectives
Ability to learn quickly and maintain a current, comprehensive knowledge of client’s products and services
Proficiency with Microsoft Office and relevant computer software and hardware
Excellent verbal and written communication skills, including outstanding telephone presence
Online marketing and advertising experience highly preferred
All applicants must apply online or send your resume to recruiting@dassharedservices.com
Candidates may be asked to complete a video interview so you’ll need to have access to a computer or device with a webcam
All new hires must a pass pre-employment background check and drug screen (upon job offer)

Technology Services Specialist Resume Examples & Samples

Contribute to a small, focused team in support of SBS Technology Services with a focus on the Shutterfly Transactional Team
Source transactional data to populate the existing service catalogue for SBS Technology Services
Track and report on availability and SLA adherence for all SBS Technology Services
Implement existing SBS Incident & Problem Management procedures for business critical systems within the Transactional Team
Integrate and run Change Management procedures for the Shutterfly Transaction Team
Track and report on areas where common problems are repeatedly contributing to Service interruptions or delays
Collaborate with infrastructure support and software engineering organizations
Maintain Services Support documentation
3+ years of experience in technology operations or support in a 24/7 environment
Experience working in ITIL/ITSM environments required
Experience working with Enterprise Print or Manufacturing solutions desired
ITIL v3 Foundation Certification preferred
Strong problem solving skills with a history of driving the development of major software components
An end to end thinker and collaborator, able to influence and drive change across the organization
Strong team-building, collaboration, and mentoring skills
An effective communicator, able to clearly articulate ideas and inspire others for action
"Self-starter" attitude, ability to make decisions independently, and own both decision and result
Innovative, with the ability to think beyond; passionate, all about doing it right
Must demonstrate a strong initiative and follow through in executing responsibilities, overcoming obstacles and balancing multiple priorities effectively
Must have the ability to effectively communicate concepts, ideas and knowledge to other individuals and work effectively as a critical leadership team member
A successful track record of working independently, solving technical problems with creative solutions, identifying all critical aspects of a design, and bringing products from concept to launch is required. Work with in multidisciplinary product development teams with a track record of on time quality delivery
Experience with ServiceNow or equivalent ITSM ticketing solution
BS/MS in Computer Science or Engineering is desirable

Technology Services Resume Examples & Samples

Manage the IT service delivery with service provider and vendor management. Ensuring that Voice infrastructure services meet service level agreements
Provide highly skilled technical assistance in IPT Voice planning, engineering and architecture
Provide implementation and technology reviews for the IPT voice team
Develop technical standards and documentation, identify and evaluate new products and provide resolution for Voice problems
Support Avaya, and Cisco full scale enterprise Voice solution by engineering and implementing standards as needed
Identify and diagnose complex problems and factors affecting network performance
Evaluates and identifies opportunities for voice performance and functionality improvements
Diagnose and resolve the IPT problem in a timely fashion
Manage and Handle voice related Change Management and ensure all change are under standard procedure and controlling
Work with other regional function teams for voice regional policy, architecture, standard deployment
Manage in small to large scale, complex IT projects that meet business units overall objectives
Support DBS China business growth in IT areas such as voice system deployment, branch network and branch opening
Capacity Planning - ongoing reviews of capacity plan for voice system
Strong technical knowledge of recording system (NICE & Verint)

Client Technology Services Administrator Resume Examples & Samples

Design, implement and maintain Enterprise-Level Management Systems (i.e. SCCM, SCOM, etc.)
Identify capacity and performance needs for infrastructure (computer, memory and disk)
Manage IT related initiatives including long-duration projects across multiple groups
Manage and prioritize multiple related projects, including troubleshooting, operations and maintenance of the enterprise in a team environment
Provide customer-focused technical support to other teams within Kiewit Technology Group and our business partners as needed
Maintain documentation for IT processes, procedures, incident tickets, network configurations, hardware/software inventory and audit requests
Create and maintain technical and procedural standards documentation
Follow formal change control process when necessary
Represent the Client Technology Services team as a lead resource on corporate project teams and advisory boards
Make timely decisions with well-developed judgment, while considering alternatives, risks, and other critical decision factors
Engage in appropriate escalation management activities
Work with IT vendors/hosting partners as needed to gain issue resolution and ensure performance of 3rd party solutions
Pro-actively seek opportunities for continuous improvement within the team and department and act upon findings to initiate improvements, presenting ideas in a persuasive way to gain support
Maintain professional knowledge and skills through proactive self-study of relevant technologies and processes
Train peers to increase the skillset of the team
Highly motivated, self-starting and self-directed
5+ years of experience in an information technology role required
3+ years of experience working with SCCM, PowerShell and automated software installation technology required. SQL highly preferred
Experience with PowerShell scripting to automate repetitive tasks required
Experience with Microsoft’s Active Directory required
Experience with all Windows operating systems required
Experience preferred in managing the monthly Microsoft Patch Cycle approval and deployments for servers and workstations
Strong understanding of emerging technologies, standards and best practices
Ability to multi-task, work independently and as a part of multiple teams
Ability to manage a variety of technically challenging tasks effectively
Strong analytical and problem solving skills; ability to solve unique problems with creative solutions
Must be able to develop specific goals and plans to prioritize, organize and accomplish work efficiently
Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards
Strong verbal and written communication skills, with proven ability to present information both to technical and non-technical customers/stakeholders, in appropriate media and form

Academic Technology Services Manager Administrator Resume Examples & Samples

Bachelor’s degree (attach copy of degree/transcripts to employment application)
3-5 years of progressively responsible experience leading within client services, educational technology, software licensing management/development and/or support of research in higher education
Experience creating and setting standards for end user and campus technology
Experience administering and/or maintaining Learning Management System(s) LMS
Experience with knowledge management tools and developing knowledge and self-service support processes
Experience with research, instructional, or academic technologies such as LMS, faculty publishing platforms, statistical software, lecture capture, and delivery of online instruction
Knowledge of and ability to facilitate change management
Proven ability to manage, motivate, and evaluate professional IT staff
Demonstrated ability to develop and implement effective plans for service delivery
Demonstrated judgment in problem-solving, as well as proactively identifying issues and proposing solutions
Innovative, technical, and customer centric
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing
Thorough knowledge of English grammar, spelling and punctuation
Ability to interpret, communicate and apply policies and procedures
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email
Working knowledge of or ability to quickly learn University infrastructure, policies and procedures
Must be willing to travel and attend training programs off-site for occasional professional development
Must be able to work occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis
Regular and reliable attendance is required
Experience teaching and/or lecturing experience in Higher Education
Master's Degree (attach copy of degree/transcripts to employment application)
PMP or HDI certifications
Experience working in a higher education environment
Successful experience working in a unionized environment
Master or Expert level ITIL certificates

SVP, Technology Services Resume Examples & Samples

Responsible for Common/Enterprise Platforms and services, (services framework, logging, messaging and integration etc), API management, Performance Engineering, DevOps, CI/CD tools, machine learning and AI frameworks, Mobile Web Platform, Performance Engineering, Integration testing frameworks, Application security and Foundational architecture, Enterprise Architecture, Data as a Service (DaaS), and production support for all of Macys Technology organization
Develop technology strategy, technical principles and guidelines
Oversees and ensures implementation of actual software solutions built across cross-functional engineering teams and multiple critical projects
Manage capital and expense budgets, totaling more than $50 Million annually
Financial accountability for planning and managing budgets for team and projects along with portfolio and resource planning for area of responsibility
Consolidate & transform heterogeneous systems into shared and enterprise capabilities
Automate through careful design and risk management, building frameworks and technology evaluations for modern technologies like AI/ML, AR/VR, BOTS etc., cloud management solutions
Reduce cost of ownership for the technology solutions/applications by reducing time to market through fast Build-Measure-Learn cycles
Lead all technology services teams and serve as the technical leader of engineering teams, responsible for hiring, retaining and mentoring the talent
MA/MS and BA/BS in Computer Science, Information Technology, or related field strongly preferred
Overall 20+ years of experience in the software development and high volume enterprise systems
10 + years of expertise is designing and building modern platforms - Data (lakes, big data, hadoop, streaming etc.), API management , machine learning, Architecture, Performance engineering, DevOps etc. with a good mix of production support operations
10+ years of extensive Java / JEE design and architecture experience with a focus on server side components
10+ years of experience with open source technology technologies preferably within a high volume eCommerce environment
Expertise in architecture & development application and platform components based on services architecture
Basic math functions such as addition, subtraction, multiplication, division and analytical skills
Thinker and planner – able to see potential issues and requirements ahead of time, plan and execute them
Ability to balance short term tactical decisions with long term strategic thinking
Demonstrable leadership abilities in changing, ambiguous and challenging situations
Self driven, passionate leader and evangelist with expertise and experience of delivering full life cycle of architecture & engineering centered projects
Expert leader at delivery and execution in an agile and lean development environment
Ability to build scalable, high performing and robust eCommerce applications (with a focus on Java)
Knowledge of Cloud enabled services / applications

Technology Services Resume Examples & Samples

Analyzes and solves problems that arelower complexity and may be routine in nature,requiring varied responses depending on the situation
Interacts with peers withinAccenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture
Receivesminimal instruction on daily work tasks and amoderate level of instruction on new assignments
Decisions impact own work and may impact the work of others
University degree or community college diploma or equivalent experience
Minimum 5 years of experience with VMware virtualization software implementation, support and administration
Minimum 5 years of experience with Windows server administration
Minimum 5 years of experience with Active Directory implementation, support and administration Domain Controllers, OUs, group policy processing, security concepts, etc
Minimum 2 years of experience with Cloud concepts such as o365 and Azure (IAAS, PAAS, SAAS...)
Minimum 5 years of experience with backup, restore, disaster recovery support experience (preferably with Commvault)
Minimum 5 years of experience with storage (preferably with IBM XIV SANs and v7000 Storwize)
Minimum 5 years of experience with scripting in various languages including PowerShell
Minimum 5 years of experience writing technical documentation and test plan creation
Minimum 5 years of experience with application support at the enterprise level (provide 3rd level support for applications, including multitier applications)
Minimum 5 years of experience with system monitoring and management tools (eg. HP Omi, HP NNMi, Landesk)
Hardware and software testing and documentation skills
Hardware and software evaluation and selection skills
Knowledge of system redundancy and disaster recovery practices, policies and procedures
Knowledge of security risk and mitigation measures for Microsoft Windows based servers
Security Clearance a plus OR ability to obtain Canadian Reliability Security Clarence (Resided in Canada in the last 5 years)
Asset to have the following certifications; VMware, Microsoft Windows Server certifications, Microsoft Azure certifications, ITIL v3 certifications
Knowledge of IBM enterprise storage XIV, V7000 and storage area networks SAN is an asset to have
Knowledge of Commvault enterprise backup, recovery and archive solutions is an asset to have
Knowledge of Microsoft Azure and the migration of applications services servers to Azure is an asset to have
Bilingual French and English is an asset
Proven ability to build, manage and foster a team-oriented environment

Technology Services Specialist Resume Examples & Samples

Media Tech Desk Operations Service
Provide Tier 1 technical support and referral for incoming customer requests via different electronic media and walk-in customers
Perform problem research, identification, resolution, follow-up and escalation
Troubleshoot and track problems with on-site hardware, including computers, printers and scanners including supported applications
Contribute to the knowledge base to ensure the highest quality solutions are available to staff
Staffing, Scheduling and Training
Assist the Service Desk Manager with oversight of student MediaTech Assistants working evenings and weekends. This includes coaching, supervising, and training
Develop and deliver training for all Media Tech staff and student workers
Develop and maintain all training documentation
Messaging, Communications and Outreach
Assist the Service Desk Manager with marketing and messaging the Media Tech service delivery model

Technology Services Solutions Advisorat CDW Careers Resume Examples & Samples

Provide pre-sales services support for all defined key solutions (Data Center, Security, Networking, Software, and Digital Workspace) while working with Advisors, Specialists and Account Managers for assigned Small Business regions
Establishes & maintains relationships with Advisors, Specialists, S3 groups, CDW authorized partner key contacts and distributors in order to recommend the best services solutions for our small business customers
Participates in discovery calls, when engaged, to understand the needs of the customer as it pertains to professional IT services and recommend solutions that meet their needs
Communicates with internal and external customers to provide timely and accurate work estimates, create polished SOW’s and quotes for services delivered by CDW or CDW authorized services partners
Understands CDW’s services methodology and be able to articulate it to our internal and external customers to set proper expectations and ensures the overall customer experience
Develops and facilitates training for Advisors, Specialists and Account Managers in our core services areas
Manages peer review process for all SBTS services partners and offerings
Provides feedback to management concerning industry trends and opportunities
Participates in additional pre-sales activities including conference calls, red-carpet events, and regional events as requested
Keeps up to date on relevant technology solutions through trainings and personal development
Collaborates with CDW delivery team and Technology Solutions Project Managers for accuracy of service opportunities and to review best practices
High School Diploma or equivalent knowledge and experience
Two years industry experience in a pre-sales or sales consultation role
Demonstrated successful track record around data center solutions
Knowledge of Server, Storage, Virtualization and understanding of data center inner workings
Opportunities/pipeline management skills
Previous experience in similar role
Experience in technology and related services sales

Senior Technology Services Engineer Resume Examples & Samples

JavaScript skills required
XMLT, XSLT, Scripting or Java preferred
Web services development experience including SOAP and REST preferred
Experience with infrastructure and application performance monitoring preferred
WMI experience preferred
Active Directory experience preferred
ETL experience preferred
Tripwire administration experience preferred
Working knowledge of ITSM Methodologies
5 years relevant experience in IT support or development; 7 years preferred

Director of Technology Services Resume Examples & Samples

Create and Maintain an Operating Level of Excellence for IT within Region
Oversee the success of the four verticals of IT in the region, including Network Engineering, Audio Visual, Member Technology Support and Corporate IT support
Create processes to streamline and improve support efficiencies for the community team
Develop, implement, and maintain policies, procedures, and associated training plan for resources administration and appropriate use
Design and implement short-long-term strategic plans to make operation capacity meets existing and future requirements
Provide guidance on technical support and issues encountered with region
Provide detailed executive updates on the state of technology for the region
Maintain SLA standards to support the member experience
Experience managing a team of help desk employees
Fluent in Portuguese

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