Technical Services Resume Samples

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J Effertz

Jerod

Effertz

1670 Jast Forges

Philadelphia

+1 (555) 345 4756

1670 Jast Forges

Philadelphia

Phone

p +1 (555) 345 4756

Experience Experience

Dallas, TX

Technical Services

Dallas, TX

Barton, Johnson and Hayes

Dallas, TX

Technical Services

Ensure the First Line Managers work toward the goals set for the process and drive consistency in performance across teams where managed by multiple FLMs
Obtains work assignments from Sr. Web Developer, which may also include development tasks on Grizzlies.com
Website: You will work with internal creative teams to build, develop, and maintain Bulls.com, microsites & splash pages
Email: You will develop emails using standard HTML/CSS practices and ensuring email functionality works within a variety of browsers and devices
Support all centre wide end-to-end process improvement initiatives and propose new improvement initiatives
Develop strong internal communication with other departments in order to fulfill non-event related messaging requests
Work closely with the graphic designers and brand marketing to ensure all branding is correct and consistent

Phoenix, AZ

Technical Services Technician

Phoenix, AZ

Schuppe, Greenfelder and Kuvalis

Phoenix, AZ

Technical Services Technician

Work with Windows in a network setting including but not limited to network printers, file shares, and basic Active Directory functions
Work as part of a project team for future development and installation projects as directed by the Technical Services Manager/Team leader
Assists TS Manager in monitoring and trending the area workload
Maintain standard work metrics in the work area
Work within WB processes and procedures
Assist the CleanPack Chemist in the safe and compliant execution
Provides technical support to internal staff, field service representatives and laboratory clients in order to ensure efficiency in the systems software

present

Detroit, MI

Director, Technical Services

Detroit, MI

O'Hara, Muller and Bergnaum

present

Detroit, MI

Director, Technical Services

present

Contribute to overall sourcing and business strategies through vendor certification, training of new suppliers and building a World Class Supply Base
Collaborate with Consumer Packaging Technology and business leadership in determining strategies and goals
Responsible for development, implementation and documentation of operating policies, methods, processes, measures, tools, and training programs
Oversee quarterly DR Testing and monthly backup/restore testing
Support and monitor functional projects and initiatives, such as ME, CI, Costing, etc. that take place in the manufacturing environment
Lead and mentor Service and management personnel in their individual and collective development (including recruitment, training, motivation and discipline)
Provide conflict/escalation management and provide ongoing enforcement of standards

Education Education

Bachelor’s Degree in Engineering

Howard University

Bachelor’s Degree in Engineering

Skills Skills

Strong communication skills and be ability to give and receive critical feedback in a small team environment
Detailed and quality oriented
Ability to maintain consistent, open dialogue with internal departments, via strong verbal and written communications
Highly organized and responsible with good time and project management abilities
Ability to work quickly and efficiently under pressure
Strong organizational skills and ability to meet deadlines in a fast-changing environment
Work effectively with other plant functions, including Quality Assurance, Quality Control, Engineering, Validation, Metrology, and Logistics
Strong computer skills with a knowledge of Adobe Photoshop and After Effects
Excellent organizational, project, and time management skills. Able to handle change productively and handle other tasks as assigned
Strong interpersonal and communications skills to be able to work effectively in a team-based environment and to interact with global regulatory agencies

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15 Technical Services resume templates

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End User Technical Services Resume Examples & Samples

Deliver exceptional technology services and support to Senior Management
Establish a trusted advisory relationship with premier clients
This position requires you to be a team player and work as a group to a common goal contributing to the overall success of company
Provide software and hardware computer support for a targeted audience
Proactively understand the client’s technology preferences when they travel to other BlackRock offices or external locations. Must be capable of matching their preferences with respective technology solutions that maximize their productivity
Liaise with internal support teams to effectively execute quick response time for various technology services for this community
Must be available outside normal business hours for client support
Provide client base with same day support, ideally within the hour
Proactively manage travel preparation and necessary check out of technology solutions
Escalation point for the Help Desk
Perform proactive maintenance and upgrade computer systems, mobile devices and other technology solutions when needed
Must be capable to multi-tasking effectively and work under high pressure situations in some scenarios
Must be capable of delivering creative secure solutions to this client base that secure their BlackRock content. Work effectively with the information and security team to be able to advise clients of best practices with accessing BlackRock data
Understand and escalate unresolved/high impact problems while maintaining overall responsibility
Occasional travel to offsite locations may be required
Must be able to adapt quickly to changes and learn/understand emerging technologies
Maintain other computer peripheral devices such as printers and solving printing problems
Must be able to interface with the most senior clients in the firm (executive support)
5 Years of experience troubleshooting Desktop/Laptop, (VM) and remote computing
Excellent analytical and problem solving skills coupled with a strong attention to detail
Exceptional Matrix Management Skill Set
Ability to perform in a Fast Paced Environment
Effective Communication skills and the ability to work effectively and adapt quickly in a rapid changing, team based environment
Experience with MS Office Suite; including Outlook (2010 & 2013)
Ability to troubleshoot and repair Desktop hardware
Basic knowledge of network troubleshooting processes and procedures
Experience with MAC OS
Market Data experience
Basic knowledge of MDM solutions, preferably Mobileiron
DOX/Sharepoint knowledge
Understanding of Active Directory and Security Groups
Advanced understanding of iOS, Android and BlackBerry
Mobility Solutions
Cisco IP phone

Director, Technical Services Resume Examples & Samples

Set strategic goals aligned with GOPS and technical services targets within Technical Services and the supplybase to ensure compliance with adidas Group standards throughout the process across all brands
Define the technical and quality strategy for Region/LO’s as well as to support the strategy for the region/LOs in terms of business growth, product technology, etc
Lead and manage the respective regional Technical Services team to define product integrity and eliminate quality problems in development and production
Establish and share best practices across the Technical Services teams; introduce new processes and pioneering technologies that are in line with adidas Group best practices to support continuous improvement and product innovation
Set and monitor quality performance targets by T1 ensuring Global targets are achieved (defect rate, warehouse claims and adicomp) and all final inspections are carried out in a timely manner to support Global KPIs
Strive towards world class standards across the adidas-Group supply base with technical evaluations of current and potential new adidas-Group suppliers
Develop T1s on a continuous basis through the measurement and communication of their performance against all targets as well as effective training and certification (sample rooms, in-line and end -line inspectors and final inspectors)
Support and monitor functional projects and initiatives, such as ME, CI, Costing, etc. that take place in the manufacturing environment
Build a lean and effective organisation structure. Ensure adequate training and development is in place to meet the needs of the organisation. Take a leading role in succession planning developing our future talents internally wherever possible with local hires
Able to use and implement quality systems, good understanding of process control
Able to coach the technical services team to solve problems
Minimum ten years experience in apparel manufacturing, technology or quality assurance, preferably within Asia
Degree or certificate in Textile and Garment Studies or Textile Engineering, or equivalent related technical experience

Technical Services Director Resume Examples & Samples

Bachelor’s Degree in Computer Science or similar field of study, or have equivalent industry experience
Experience: 8-10 years in implementation, operations, and management of large-scale systems; including a minimum of 5 years management experience with a team
Requires in-depth knowledge of information systems and operational processes across multi-platforms; strong knowledge of the business environment and systems architecture and operations
Competency in strategic thinking, leadership, and project management. Demonstrate integrity and ethical behavior
Must have experience and detailed understanding of complex vendor agreements; Microsoft, Oracle, SAP and other computer services such as co-location, cloud and hosting vendors
Must be proficient in Excel, PowerPoint and Word; capable of creating presentations, RFP, and ROI documents. Excellent oral and written English communication

Assistant, Citywalk Technical Services Resume Examples & Samples

Must be available to work weekends, holidays, late nights and occasional overtime
Minimum 1 year experience working in an urban entertainment center, shopping mall, or theme park environment and excellent guest service
Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint, CAD, Publisher)
Multi-task in a fast-paced environment using resources effectively and efficiently with limited to no supervision
Ability to work independently, identify and communicate solutions to problems, maintain a strong focus on business priorities and be persistent in follow-through
Must be able to take control, remain calm, and delegate needs in emergency situations
Must work well with others and promote teamwork

Technical Services Technician Resume Examples & Samples

Ability to be mobile 80 to 100% of the workday to cover all areas of warehouse (main floor, mezzanines, inside and outside areas of the building and property)
Ability to work different shifts as needed to accommodate workload
Ability to provide, interpret and follow verbal and written instructions
Ability to operate and be licensed yearly on all moving equipment (turret truck, pallet rider, RC truck, forklifts, golf carts and shop lift)

Technical Services Resume Examples & Samples

At least 2 years experience in ABM Usuario
At least 1 year experience in ID User
Spanish: Fluent

Aftermarket Technical Services Intern Resume Examples & Samples

Collection of data from various sources, airlines, shop finding, field service representatives, product maintenance facilities
Creation of visuals including charts and presentations sent to senior leadership
Support tracking and planning of fleet retrofit campaigns
Review aircraft products to understand failure modes and performance characteristics
Support and create scenario analysis including “what-if” and Monte Carlo simulation

Technical Services Associate Resume Examples & Samples

Receive, log, classify and process problem/trouble calls reported to the Solution Centre
Identify, diagnose and resolve user problems or escalate problems to Tier 2/Tier3 support for resolution. Be the customer advocate, ensuring that FTT provides the business unit with required levels of service
Execute and coordinate escalation and notification procedures for all problem types reported, including but not limited to, the crafting and sending of paging and email service alerts
Resolve at least 76% of all problem calls
Provide customers with timely follow-up status on reported issues as required
Provide detailed event/problem summary reports as required
Represent department in user acceptance testing planning and testing activities. Assist with the coordination of department needs/activities, implementing new applications, and department processes as required
Assist Solution Centre management with daily departmental activities and special projects as required
Provide necessary training and assistance to business customers, assisting them with problem identification, escalation and resolution
Identify department training needs
Information Technology related Bachelors Degree or equivalent combination of training and experience
Minimum 1-3 years help desk experience, working in a technical service Call Support Center environment
Experience with problem tracking systems
At least 1 year experience in specific technical areas including PC architecture, PC hardware, Tablets, Smartphones, Windows 7, Windows XP Outlook 2010/Exchange 2010, SharePoint, LYNC, Active Directory
At least 1 year experience with TCP/IP, Internet, and networks, including experience with supporting client’s remote access via Virtual Private Network (VPN)
At least 1 year of customer service experience supporting clients in a global environment
Strong knowledge of operating systems, applications and/or languages preferred, such as Windows 7, Internet Explorer configuration, SharePoint, LYNC , Microsoft Office Suite, etc
Ability to provide peers, management, and clients with written and verbal communications, including sending notification pages, business unit service alerts, corporate and executive communications
Ability to perform multiple, concurrent activities in a fast paced and multi-site, global team environment
Problem solving and technical writing skills

Manager of Technical Services Resume Examples & Samples

Patternmaking and Draping Skills – including the ability to determine and communicate Fit Corrections
Grading Skills
Ability to determine and communicate complete Construction details
Sketching Ability and ability to work with a Digital Camera
Proficient in Microsoft Programs
Able to adapt to a fast pace ever changing environment
Excellent Written and Verbal Communication Skills
Excellent Follow Through
Collaborative Team player
Travel experience working with overseas factories
Able to manage associates
5+ years experience patternmaking including grading, construction and fit
2+ years management level

Technical Services Ride & Show Senior Manager Waterpark Resume Examples & Samples

Oversees the maintenance of swimming pools, slides, rivers, pool heaters, pumps, motors and mechanical systems
Responsible for planning and execution of annual and routine preventative maintenance plans to ensure all rides and attractions are kept in continuous availability condition
Responsible for assuring all rides and attractions are in compliance with ASTM F-24 guidelines as well as original manufacturer's requirements
Manages budget (routine, capital & expense) for area of responsibility
Responsible for managing all required training (ex. safety & compliance, PQS) and all other additional developmental training
Oversees major modifications, projects and engineering modifications to ensure timely completion of tasks
Ensures operational through put and show quality requirements are supported on a daily basis while demonstrating continuous efforts to improve operational readiness
Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) required, NAARSO certification - Level II required; Level III preferred
Theme Park Maintenance: 7 – 10 Years
Aquatics Experience: 3 – 5 Years
Supervisory Experience: 3 – 5 Years
Manager, Technical Experience: 2 – 3 Years

Head of Engineering Technical Services Resume Examples & Samples

30%: Systems and Programs - The Head of Engineering will liaison with Process Development, Manufacturing, Facilities and Quality Assurance in developing requirements, systems and programs to link product lifecycle activities to manufacturing systems lifecycle (e.g. technology planning, technology transfer). The Head of Engineering will develop robust and sustainable systems and programs to ensure proper transfer of product and process knowledge between development and manufacturing to achieve product realization
10%: Technology Transfer / Project Support - Accountable for the technical quality of engineering deliverables in support of technology transfers and projects. The Head of Engineering will ensure that project sub-teams are resourced appropriately (internally and externally) to meet their goals and objectives and ensure that projects are on time and on budget. In addition to engineering design resources, systems commissioning and qualification support will be appropriately resourced to meet these objectives
10%: Operational Support and Technical Ownership – Accountable for development of technical subject matter expertise and provision of adequate engineering resources (internally and externally) to ensure system reliability, robustness and maximum availability. Accountable for the technical quality of manufacturing systems supporting all areas at Shire

VP, Technical Services Resume Examples & Samples

Conduct regular competitor review and assessment
Establishes process and procedures to develop and maintain fit blocks
Responsible to ensure right first time technical packages to supply chain partners
Responsible for education and training of supply chain partners buying agents & vendors on construction, folding and packing standards
Partner with Information Technology team to develop 3-5 year IT strategy that supports the evolving needs of Technical Design
Supervise fabric teams to ensure execution of pre-season developments that deliver against brands’ aesthetic
Creation and execution of raw material strategy
Responsible for oversight and review of raw material negotiations, process and timing
Responsible for data integrity of raw material information in systems
Responsible for tech package accuracy
15+ years minimum related experience working in a collaborative supply chain environment utilizing global teams
10 + years minimum leading global teams
Factory experience a must
Excellent communication – verbal and written
Knowledge of a product lifecycle – including product development and corresponding time lines
Excellent time management and interpersonal skills
Ability to drive and adapt to ever changing environment
Lead and develop talent globally

Technical Services Assistant Resume Examples & Samples

Knowledge of garment construction
Should be a team player, have the ability to meet targets, deadlines, and efficiently follow directions
Must have strong written and verbal communication abilities and interpersonal skills
Knowledge of Microsoft Word, excel, Outlook
Ability to perform daily tasks with minimal supervision

APJ Technical Services Enablement Manager Resume Examples & Samples

Consult with and identify the technical enablement requirements for the 6 regionals of the APJ GEO
Lead, develop and manage APJ wide, role based Internal & Partner technical enablement plans based on competency & skills assessments and regionally identified requirements
Manage the successful delivery of APJ wide executions of these role based technical enablement plans
Manage the successful delivery of APJ wide face-to-face and on-line enablement technical programs including the setup of events, event invitations, coordinating presenters and hosting sessions in conjunction with the regional enablement managers
Provide innovation and input into the creation and rollout of new APJ technical programs and initiatives
Develop Technical Enablement frameworks, program guides & awareness campaigns to drive local & regional adoption of Technical Enablement programs
Be available to travel at least 30% of the time
Provide Activity & Outcome reporting to APJ and Corporate Enablement
4+ years’ technical experience working in an IT environment, preferably a software, Iass or SaaS based company
4+ years of technical presales, post-sales or consultancy experience in a design and or implementation capacity
Excellent communications and interpersonal skills with the ability to communicate at all level within the company in a multi-region APJ & Global environment. Have worked in a similar APJ based role before
Be a subject matter expert in Technical Enablement
A natural team player and have a desire to work with others for broader success
Able to operate successfully in a rapidly changing, ambiguous and less defined environment
Proven success in managing and marketing medium to large size technical events including creating invitations, coordinating on-site logistics and managing follow-up activities
Experience with online event, registration and surveying applications
Experience with hosting Technical WebEx conference & training sessions
Working knowledge of learning management systems (LMS), event management and content management systems (CMS) is desirable
Advanced skills with Microsoft Excel, SharePoint, Metrics that Matter and SFDC including creating graphs, pivot tables, formulas and report generation. Knowledge of hosted SaaS database solutions desirable
Have a second Asian (preferable Japanese or Chinese) language

Technical Services Resume Examples & Samples

Supervises the 3rd shift Central Shops technicians with hands on involvement. Responds to all attraction needs and works to resolve such issues in an expedient manner. Interfaces with 1st shift on a daily basis to ensure shop work continues in a timely manner
Responsible for training, development and scheduling all employees of the Supervisor’s maintenance department. Administers Universal Orlando policies and procedures, to include disciplinary action, counseling and attendance tracking. Assists with the hiring process and performing staffing selections
Troubleshooting problem situations. Works with engineers to improve operational reliability, safety and serviceability for rides, shows and facilities
Maintains records of maintenance repairs for daily work completed
Manager time and attendance, vacations, PTO time, leave of absence, etc
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Must have a good understanding of weld processes, materials and setting up weld equipment. Must be able to work from drawings, sketches, verbal and written instructions
Have the ability to read and understand multi-view drawings, layouts and the knowledge of welding symbols
5-7 years technical and trade experience required
1-3 years Supervisory experience and Universal Orlando leadership role experience required
Must be knowledgeable in various welding methods to include Stick, Mig and Tig on steel, stainless, aluminum, bi-metallic and other materials

Technical Services Director Resume Examples & Samples

Act as primary technical point of contact for our most strategic clients and partners, addressing any technical challenges or payment questions that may arise
Manage merchant escalations through resolution
Service Delivery Management
Develop and deliver transactional analytic reports
Provide consultative advice to client on best practices and future market direction
Manage new merchant implementations and provide consultative payment guidance
Educate merchants on how new CyberSource products and functionalities may contribute to their business models
Proactively monitor accounts to ensure optimal transaction performance
Identify and advocate client product enhancement requests with our cross-functional teams
Engage merchants in face to face meetings
Deliver technical messaging to the clients
Act as mentor and subject matter expert for the CyberSource Merchant Support and TAM community
Build relationships with the clients at the director level
Assist in driving the Quarterly Business Reviews with the Customer Success Team
Occasional travel may be required ( ~20% travel)
A track record of a strong customer focus. 12+ years of experience in a Customer Support/Account Management role is required
Experience with CyberSource is required
Strong understanding of technical concepts, programming experience (Java, C/C++, Perl, etc.), and markup languages (HTML, XML) is required
5+ years of payment industry experience is required
Card-not-present and risk mitigation methodology experiences are strongly preferred
A self-starter with strong organization skills and resolution management

Payments Specialist, Technical Services Resume Examples & Samples

Processes invoices for payment and maintaining detailed records of all invoices and correspondence
Develops professional relationships with vendors to resolve issues due to unpaid or missing invoices
Tracks invoices and ensuring accurate data entry into the library system
Maintains invoice documentation for the Acquisitions unit
Serves as primary liaison for Acquisitions with the ILS and Finance Shared Services departments regarding
High school diploma and 2 years of experience and working knowledge of technical processes as they
Knowledge of computer databases and MS Office
High attention to detail and high level of accuracy
Experience with data entry at a high volume
Ability to understand and improve processes

Month Industrial Placement Uk-technical Services Resume Examples & Samples

Focus on Quality
Working Safely
Customer Focus
Strong communications skills, both written and oral
Ability to work with diverse teams of employees and customer

Director of Client & Technical Services Resume Examples & Samples

Be directly accountable for department's overall productivity
Manage key initiatives including analysis of KPIs), scheduling complexities, service delivery issues, staff performance standards, client (Head Office, stores and external clients) escalations, etc
Provide leadership on service delivery requirements and operational effectiveness
Hold responsibility for individual Supervisor results
Manage staffing levels to budget; optimize organizational structure and call center processes and procedure
Achieve above-average levels of employee and client satisfaction
Continually improve business processes to help achieve and support the company’s key strategic initiatives
Ensure cost effective, efficient, client-focused and brand-aligned solutions
Manage a portfolio of several vendors that represent a significant amount of yearly spend (store opening, store telecom, corporate mobility, IT enablement, Call Centre operations)
Formalize recognition programs and motivational initiatives
Ensure consistency in performance reviews, job development and career planning
Manage the integration of new systems and technologies to the front line
Develop new and produce KPI reports to provide customer intelligence and call to actions for an optimal customer experience
Partner with key internal partners to obtain optimal support (i.e. training programs, HR-related issues/guidelines, online resource support)
Communicate and support company’s mission and values through role model behaviour
Direct and indirect supervision of 11 to 24 employees
Bachelor’s degree in a related field or equivalent in years of service
Minimum 7 years of management experience
Minimum 5 years managing an IT service desk
Minimum 5 years managing a customer-facing call centre
Excellent knowledge of call centre technologies and best practices
Strong conceptual and analytical skills and strong business acumen
Knowledge of budgeting and performance management practices in call center and technical support roles
Ability to develop highly effective relationships
Experience in leading or participating in process improvement teams
Demonstrated ability to work independently, perform analysis and structure findings and recommendations for an executive audience

Analyst Technical Services Resume Examples & Samples

Work as a team to support end user computer related needed
Must follow established processes and procedures in use and support of operational software tools, hardware and system software
Prepare needed documentation for use and support of operational software tools, hardware and system software
Update trouble tickets accurately and in a timely fashion
Provide on-call support as part of a rotation within the team
Meet established deadlines for assigned tasks
Analyze, resolve, and document problems and resolution
Work special shifts when required to support special projects or activities
Coordinate with other team members to analyze and solve problems, support and coordinate the implementation of new systems, procedures, and equipment
Be willing and capable to learn new tools and processes and have a desire to learn new technologies
Maintain current knowledge in the technical field by learning vendor software, applications, databases, hardware, processes and techniques through formal, informal and on-the-job training
Adhere to all corporate security policies and standards as they relate to job duties
May be required to perform additional duties as assigned by supervision
Associates Degree in Computer Science or other related field and 2 years of experience, or the equivalent combination of education and experience
Skills to support business systems in an environment utilizing many tools
Professionally communicate both verbally and in writing
Must have prior experience using standard desktop PC applications such as email, MS Word and MS Excel
Support the following software: Windows operating system, Microsoft Office, Visio and Project, and other business critical applications
Willingness to work in a warehouse environment
Self-starter with keen time management skills and ability to prioritize tasks
Install, troubleshoot, and maintain the following hardware: servers, desktop, and laptop computers as well as printers and peripheral equipment
Assist in providing technical training, as needed
Prior experience working in a retail distribution center
CompTIA A+ certified, CompTIA Network+ certified or Microsoft Certifications (MCDST, MCTS, MCITP)
Install, troubleshoot, and maintain the following hardware: Warehouse RF Scan Guns, Sato Label Printers, barcode scanners, and other industrial computing equipment
Willingness to learn the following skills: Juniper VPN, Token technology, and Wireless/ air card technology
A working knowledge of wireless technologies including: installation, configuration, maintenance, and support
The ability to setup and install wired networks and the technologies that it includes

Technical Services Assistant Resume Examples & Samples

Maintain transporter and TSDF permits and update regularly
Contact clients and schedule various environmental services
Track client shipment volumes and ensure reports are sent out to appropriate clients
Create purchase orders for manifests and transportation
Assist in data entry for job paperwork in office
Create client invoices based off of job paperwork
Eagerness to learn about the Environmental Health & Safety Field
Proficient in Word, Excel, Outlook
2+ years data entry experience
Ability to read, write, and understand English
Ability to multitask and be detail-oriented

Technical Services Resume Examples & Samples

Manage the Application Support team comprising of two individuals split across two offices (Oakland and San Francisco)
Support and evaluate the effective use of key software applications including: Salesforce CRM, NetSuite, Ticketmaster Archtics ServiceNow, and Claromentis
Works closely with stakeholders and IT vendors to ensure software solutions meet business requirements
Assess the impact of system or business process changes
Troubleshoot hardware, software, applications, and communication problems and provide solutions to end users
Track and monitor problems to ensure a timely resolution
Support on Game Days and/or Event Day setup as needed
Ability to effectively diagnose and repair computer hardware and software problems on site and remotely
Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications
Experience supporting Salesforce CRM, NetSuite, Ticketmaster Archtics, ServiceNow, and Claromentis Intranet
Possess a minimum of 5 years of desktop troubleshooting skills and an understanding of computer hardware, operating systems, and Microsoft application fundamentals
Experience supporting customers by phone and through a ticketing system
Experience running multiple projects simultaneously
Experience with creating and evaluating Business Requirement Documents (BRD’s)
Experience with implementation planning and change management
Possess a strong customer service orientation
Minimum of a 4-year Bachelor’s degree or educational equivalent
Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed
ITIL and PMI or PMP certification are highly desired

Technical Services Resume Examples & Samples

Provides support to marketing team
Editing highlights and feature elements for website, social media and original MLL content
Graphics coordination
Works with marketing department to ensure timely and accurate delivery of materials
Provides ideas and suggestions to help enhance productions
Adheres to marketing department procedures and best practices
Moderate lacrosse IQ
Must be a friendly, professional, personable, and outgoing individual
Self-starter with a positive attitude; committed to teamwork
Must be a good communicator with advanced written and verbal skills (emphasis on writing for broadcast)
Strong attention to detail and organizational skills are necessary
Ability to work quickly and accurately
Experience with An in-depth knowledge with Mac is preferred
An in-depth knowledge of Microsoft Word, Excel, PowerPoint and Outlook
Proficient with Final Cut 7, X, Adobe Premier, Photoshop, After Effects or motion
Must be willing to work 12-16 hours a week. Weekends in season

Technical Services Resume Examples & Samples

Work closely with the production team on creating innovative and brand new content for the Chicago Bulls & our NBA G-league affiliate the Windy City Bulls (WCB)
Assist in creating programming concepts that will appeal to Bulls fans
Assist producers on all stages of production
Set up equipment and operating broadcast cameras, lights and audio at shoots
Assist in editing content for various platforms
Assist editor(s) with video ingesting, sourcing photos, selecting stock music, etc
Write scripts
Expertise in the organization of files and footage, and support in organizing and maintaining b-roll library and hard drives
Experience in Adobe Premiere Pro
Familiar with broadcast / DSLR video cameras
Familiar with standard lighting / audio production equipment
Ability to be meticulous, technical, organized, and creative at the same time
Strong communication skills and be ability to give and receive critical feedback in a small team environment
Experience with creative writing and research (internet) skills
Great teammate who enjoys working in a collaborative process
Initiative and dedication to challenge self and continually strive for improvement
Work with Editor, Producer and production team to finish pieces based on editorial goals: appeal to sports fans, serve corporate partners and extend the Chicago Bulls brand
Directly responsible for logging, archiving, and organizing footage and other tasks related to production
Ability to prepare projects and gather elements: help sync footage, assemble b-roll selects / string outs & footage encoding / transcoding
Work on graphics, sound mixing and color correction
Prep and conform assets for delivery to vendors (sound mix, color correction)
Maintain brand consistency and quality of style and content
Encode and export video in multiple formats for delivery on multiple platforms
Maintain editing systems and perform routine maintenance and upgrades
Organize, backup and archive footage and finished projects to the server
Degree in film or media-related field, or at least 1 year of experience
Proficient in Adobe Premiere Pro (preferred) and Final Cut Pro
Be comfortable with most video codecs and formats
Ability to work independently and under close direction
Experience in deadline driven environment
You will be responsible for executing the game-day preparations of our owned digital products (game-day page on .com, game-day email newsletter, app integrations as appropriate) and assisting with broader digital game day responsibilities around social, web, email, and in-arena marketing
You will design, build & release updates to our digital products in-line with our longer term roadmaps, related to both basketball and business requirements across web, email and mobile
Website: You will work with internal creative teams to build, develop, and maintain Bulls.com, microsites & splash pages
Email: You will develop emails using standard HTML/CSS practices and ensuring email functionality works within a variety of browsers and devices
Mobile: You will influence scalable front-end architecture to help deliver a positive user experience to our fans
You will help Senior Product Manager drive progress against longer-term product strategy
You will drive digital growth strategy by participating in internal meetings and business partner opportunities that meet and exceed team and partner needs
Have a Bachelor’s Degree in a relevant subject matter
Deep understanding of HTML, CSS, JavaScript & jQuery
Knowledge of User Experience, Analytics & Quality Assurance desired
Proficient with Adobe Creative Suite and Microsoft Office Suite
Multi-tasking is second nature and you can deliver simultaneous projects on time
Have a can-do attitude and be able to clearly express your ideas and suggestions to the Digital leads, and other departments within the organization
You write, speak, and present well, and have a knack for sharing complicated ideas in a way multiple partners can understand
You are a passionate, enthusiastic and empathetic individual, with the ability to operate using both their left & right brains
Create and own the visual branding of an entire sports organization across all mediums
Lead and mentor an internal design team to collaborate with all internal departments and external agencies to apply your visual branding across various markets and mediums
Ability to measure the current design landscape across all marketing and advertising to define new design trends for our team
Work with some of the world’s most elite athletes, passionate fans, innovative marketers, and prominent brands/sponsors
Play a vital role in the ideation, development, and production of graphics and seasonal visual center of our entire organization, team, and fan base
Lead the design process from inspiration to print/digital mechanicals on all creative projects
Nurture and evolve the brand identity and overall design vision across print, social, digital, in arena, apparel, promotions, and events
Design and present this vision to senior leadership and external partners
Report to and take direction from the VP of Marketing for all elements of visual identity and branding, including ad design creative development and implementation
Partner and take direction from Director of Digital Content Marketing for digital/social design creative and effectively implement it with minimal oversight
Collaborate with all internal departments and external agencies to bring your visual center to life across the entire infrastructure of a sports organization
Continue to define the look, flavor, and feel of the Clippers
BA or BFA in Graphic Design, with High proficiency in Adobe Illustrator, Photoshop, InDesign and a working knowledge of the rest of CC suite of applications
5-7 years of Design experience required, preferably in the sports industry
Experience and Knowledge in design for apparel/jersey/promotions/in arena ads/displays
Experience and Knowledge in design for digital/social/web
Experience and Knowledge of Motion Graphics and Animation
Experience and Knowledge of Branding and font development
The ability to comfortably present in front of both small and large audiences
Ability to manage demanding workload and problem solve the real-time nature of sports
Lives and breathes the design process and is constantly inspired and driven to push creativity to its limits and will not rest on his or her own previous accolades
Demonstrated dedication with the ability to oversee projects from origin through execution
Willingness to learn and should be able to flourish in a high growth, dynamic environment
Effective communication skills, both oral and written
Self-starter and entrepreneurial spirit with hands-on approach towards business
Act as lead and secondary ENG camera operator for video productions as assigned, with an ability to self-produce as a photo-journalist or work under guidance of a director/producer
Capture footage during events and games, for use in features for television, game presentation and on fedexforum.com / grizzlies.com / memphishustle.com and other pertinent digital brands
Capture feature type footage in non-game settings, including behind the scenes content with players and community appearances involving team personnel. Must have a working knowledge of wireless audio
Lighting skills for shooting feature interviews and production elements such as still photographs and memorabilia
Capture footage for in-game presentation, such as but not limited to FedExForum events & amenities, mascot skits and sponsor presentations
Edits fully produced features for use during game broadcasts and shoulder-programming, maintaining acceptable production standards and video quality
Edits video content for use on in-arena video board and digitally, including but not limited to player videos, community engagement pieces, sponsorship and promotional messaging
Actively participates with other members of production team to develop story ideas for all of the above
Acts as internal creative and production resource for all business groups, working to develop concepts that support the initiatives of Grind City Media, Event Presentation, FedExForum, Community Engagement, Marketing Partnerships, Ticket Sales and Service and e-sports
Post secondary training in the area of video production
3-5 years proven experience as ENG camera operator in a professional environment
2-3 years experience as non-linear editor in a professional environment, working on Adobe Creative Suite or similar
Ability and willingness to take direction on projects and also self-produce as needed
Ability to effectively manage time and remain organized while working on multiple projects with aggressive deadlines
Must be able to work evenings, weekends, and holidays as required
Must Provide link to Demo Reel to be considered
Valid U.S. Driver's license, and reliable means of transportation
Ability to lift/carry 40-50lbs
Ability to sit for long periods of time
Knowledge of and passion for NBA basketball
Responsible for the creation of graphic elements and animations to be used on LED displays. Must be able to work in a variety of aspect ratios
Prepare and maintain Daktronics system for all games (Grizzlies and Hustle) and FedExForum events – must understand scripting for pre-production process, in order to make event nights as simple as possible for freelance operators
Provide training and direction to freelance operators
Develop strong internal communication with other departments in order to fulfill non-event related messaging requests
Attend meetings as requested for both Broadcast and Live Entertainment teams and participates actively in the creative process of both departments
Take direction from Director, Content & Live Entertainment in order to fulfill in-arena entertainment needs as well as messaging for corporate partners, community initiatives and team related promotions
Take direction from Director, Broadcast & Feature Content in order to coordinate look of video elements as needed for broadcast and web features
Bachelor's degree in web design or related field
A minimum of 2 to 4 years’ experience in Web Development
Knowledge and demonstrated use of HTML, HTML5 and CSS is required. Must be able to hand code
Knowledge and demonstrated experience with mobile-first and responsive design cross-platform testing (IE, Firefox, Google Chrome, Safari, etc.)
Flexibility in handling a variety of assignments with changing priorities and parameters
Strong typesetting and page layout skills
Strong grammatical, spelling, proofreading, and writing abilities
Comfort in working with content management systems on a PC Platform. Wordpress. Experience with Drupal is a plus
Ability to work quickly and efficiently under pressure
Independent, creative problem-solver and thinker
Highly organized and responsible with good time and project management abilities
A team player and detail oriented
Must be able to work evenings and weekends, as required
Must be available to work weekends and evenings starting August 2017
Demonstrated understanding and familiarity with new technology and mobile apps
Experience with sales, customer facing positions, and/or product donation solicitation preferred
A passion for finding solutions and providing unparalleled customer experiences
Knowledge of marketing and experience promoting an event, a company, or a brand preferred
Ability to interact effectively and in a profession, diplomatic, and mature manner
Strong leadership abilities and a self-starter able to work independently or as part of a team
5+ years of development experience and comprehensive knowledge of tools/technologies including ASP.NET, C#, MS SQL, MVC, SPA, Java Script, CSS, HTML5, & front-end frameworks like JQuery, Angular, etc
Solid database design, development & administration experience using SQL Server 2008-2016
Thorough understanding of Object Oriented Programming principles
Experience developing and consuming APIs (REST, SOAP)
Familiarity with agile methodologies
Familiarity with multiple development processes like DDD and TDD
Experience with designing and developing solutions for MS Azure cloud environment is a plus
Outstanding analytical and interpersonal skills
Detailed and quality oriented
Can do attitude and collaborative orientation team player
Curiosity and internal motivation to constantly improve their own skills and how we develop software
Create templates and builds presentations for executive reports and meetings
Participates in design projects to include advertising (digital ads, OOH), in-arena graphics, promotional items, internal communication pieces and presentations, and program logos
Proofs all materials in an accurate manner, delivering high-quality, on-time and error-free drafts
Serve as brand ambassador in regard to logo usage and graphic standards
Assists Corporate Partnership team in finding creative ways to sell an idea through mock-ups and presentations
Collaborates with digital marketing to create e-mail and web graphic layouts and design
Suggests new ideas for improvement and thinks outside the box
Other duties assigned by the Marketing department
Graphic design and photography experience is a must and will need to submit an online portfolio for consideration
Must have experience with Adobe Creative Suite
Knowledge of AfterEffects and flash a plus
Solid design sense; through understanding of design theory including principles such as color, typography, and composition
Work closely with the graphic designers and brand marketing to ensure all branding is correct and consistent
Current college student (senior preferably) or recent college graduate
Major/undergraduate degree in graphic design, marketing, or similar concentration a must
Ability to work up to 40 hours/week
Exceptional work ethic and initiative, strong desire to succeed, professionalism
1-3 years of project management experience in an agency or internal creative/production department
Strong understanding of the design and the production process, as it applies to traditional and large format printing
Ability to maintain consistent, open dialogue with internal departments, via strong verbal and written communications
Efficient and effective time management and organizational skills
Self-motivated, fast learner
Possess a positive attitude and disposition
Poised and focused under pressure; confident to work independently and in support of department goals and objectives
Experience with Microsoft Office, Adobe Creative Cloud (Illustrator, InDesign and Photoshop) and Workfront (Workflow Management Software)
Bachelor’s Degree or equivalent professional experience
Graphic Design experience and/or knowledge of design
Lead the Suns social media platforms, including but not limited to Facebook, Instagram, Twitter and Snapchat, while making organizational decisions that support business goals and the growth of the channels themselves
Utilize the platforms to share team & brand content, build fan affinity, and drive business objectives
Conceptualize and create a wide range of original content for distribution on team’s social platforms, including photos, video, animation, graphics and more
Cover Suns team events, including practices, games, community outreach initiatives and sponsor activations
Work with Content, Communications & Digital teams to outline and activate a social media content calendar
Play a key role in advancing the Suns’ content efforts, including developing content, sharing best practices & industry trends, and providing expertise around social media practices
In addition to social media experience, writing and video editing experience for teams, websites or media outlets is preferred
Digital photography experience preferred: shooting and editing via Photoshop
Knowledge of the NBA, its culture and the Suns preferred
Creative, collaborative, and energetic approach
Additional duties as assigned by supervisor
3-4 years of related social media experience

Technical Services Resume Examples & Samples

Create and maintain pages and other elements from every department in the organization, including Dallas Stars Ice Girls microsite, Dallas Stars Foundation microsite, and Dr Pepper StarCenters microsite
Ongoing, timely updates of content and design of DallasStars.com and associated microsites, ensuring they meet the objectives established by the organization
College degree and minimum of five years relevant experience required
Strong knowledge of HTML, CSS, and experience using content management systems
Expert skills with website architecture, topography, design and implementation
Proficiency in Adobe Photoshop a plus
Experience in MLB, NBA, NFL, NHL or professional sports media preferred (collegiate, other professional/minor league sports, or similar event-related business experience considered)
Hockey knowledge preferred
Thorough knowledge of digital platforms, including website, mobile applications/communications and web and e-mail based marketing
Superior writing and editing skills
Excellent time management and project management skills
Superior organization and ability to manage multiple projects
Detail oriented, particularly under deadlines
Fosters and works within a team environment
Willing to work a flexible work schedule, including evenings and weekends, in a non-traditional, fast-paced environment
This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed

Technical Services Associate Graduate With German Resume Examples & Samples

Associate Professional Services Consultants who will implement these solutions with customers
Associate Project Managers who will plan, organize and manage deployment of these solutions
Mentoring, coaching and sponsorship for career development
Effective communications training to ensure great customer interactions
Hands-on training in leading edge VMware technology, highly desired in the IT industry

Assistant, Technical Services Resume Examples & Samples

Handles all the in-coming items from oversea samples/packages, log-in and distribute to different department
Log-in and maintain updated information in the system
Revise comments or approvals to vendors

Technical Services Team Lead Resume Examples & Samples

Individual development and performance
Resource management to ensure that the team has the capacity and skills to deliver the requested services according to the requirements of quality and timeliness
Performance management against documented KPIs
Conduct regular meetings with direct reports to discuss day-to-day work related issues, career development, performance etc
Ensure the team has strong organisational awareness, understands Elsevier and Operations strategy, Elsevier products and business priorities. Form the bridge between the ‘work-floor’ and senior management
Ensure that the team has the necessary skills and capacity to deliver required services. Keep senior management informed in time to make necessary adjustments
Promote flexibility and learning in the team and create opportunities for involvement in other processes and projects

Technical Services Rep-hrv Resume Examples & Samples

Possess thorough knowledge of Caterpillar products and product applications
Excellent problem solving and interpersonal skills
Ability to deal with complex matters and situations
Good persuasive and leadership skills to ensure others inside and outside the department to take specific actions
Strong communication and organizational skills to help build relationships and partnerships with Caterpillar partners
Possess excellent communication skills to effectively liaise with others in the work group, dealer personnel and customers
The successful applicant should have an engineering or business degree or equivalent diploma, along with Caterpillar or dealer work experience
50%+ Travel Required

Director of Value Engineering & Technical Services Resume Examples & Samples

Maintains cross functional relationships and influences senior leaders to achieve results and GSC goals
Balances and champions network and company goals equally. Makes decisions with all interests in mind
Consults with network manufacturing facilities, GSC functional groups and enterprise business units sharing expertise, broad perspective and sound reccomendations to reach goals and achieve results
Participates in cross-functional teams across the enterprise and internationally to drive business unit/department(s) initiatives and programs
Champions and supports the introduction of new technologies that improve product quality and overall cost of goods sold, works to remove barriers, and improve operations across the network. Communicates status of initiatives to business unit and GSC leadership and ensures that business requirements are met
Ensures department stays current with technology trends, evaluates options against business requirements and makes recommendations that improve business processes and increases productivity
Direct supervision and management experience in a technical environment - 15+ years
Progressive experience up to full responsibility of a variety of manufacturing facilities - 7+ years
Strong business acumen and proven cross-functional leadership and change management
Ability to quickly identify ongoing process improvement opportunities across Global Supply Chain operations and identify and develop solutions
Knowledge of complex business issues, with the ability to make a contribution to the overall Company
Strong leadership and team-building skills
Ability to build bridges and collaborate throughout Starbucks, achieving buy-in and support across all business units

Technical Services Resume Examples & Samples

Key contributor in initiating new processes for managing security compliance in the account. These process Initiatives have been also replicated in other telecom accounts
Looking after various Security Complaince processes like User ID Management, Server Vulnerability assessment, back up policies, patch management, etc
Ensuring closure of various validations on time and maintaining status dashboards/tracker to track the closure
Ensuring documentation of all exceptions in the application
Conducting Internal Audits to ensure the system is compliant with the specified norms and guidelines
Also involved in Audits, Ensuring smooth conduct of external audits with Application teams

Technical Services Temp Resume Examples & Samples

Providing support for our users at the Corporate Office and Distribution Center
Assist with the preparation and deployment of POS (Point of Sale) systems to the field
Assist with troubleshooting PCs and peripheral devices and communication devices
Assist with Technical Services projects. Projects that streamline processes are cost effective and enhance user satisfaction
Participating in the testing process through test review and analysis, test witnessing, and certification of software
Must be an alumni or current Senior pursuing a degree in a related field
Strong academic standing
High level of organizational skills

Technical Services Superintendent Resume Examples & Samples

Provide supervisory support to Operations and Product Managers for automated manufacturing systems, manufacturing processes, and checking equipment, tooling and robust work standards
Manages salvage or NPI Program (seed to reman) portfolio
Manages without process core inventory
Responsible for supporting the manufacturing operation and Product Groups by managing specific technical functions
Supervise Manufacturing Engineering and Support personnel
Ensures implementation of modern technology and verifies the effectiveness of equipment and systems
Works jointly with marketing or engineering areas on Product salvage or product manufacturing evaluations
Ensures relevant regulatory compliance
Provides project management support for major systems and equipment installations
Provides training and development for direct reports
Provides technical input and management approval for relevant projects
Develops and maintains budgetary controls for the section
Maintains awareness of new technology and evaluates its value to the profit center
Assists staff in developing and implementing new systems and keeps other areas informed of progress
Effectively utilizes Class A, 6 Sigma and Lean Manufacturing methodologies
Engineering Degree
English 80-100%
3 years of experience in Manufacturing Operations
Strong comprehension of APQP
Knowledge in 6 Sigma and Lean Manufacturing methodologies
Knowledge of the planning system, methods and tooling
Capital management skills
Strong administration skills
6 Sigma Black Belt certified

Technical Services Resume Examples & Samples

Single point of contact for operations from an overall account perspective
Review productivity measurements
Act as the focal point for measurements, Root Cause Analysis and performance metrics
Ensure that the team maintains a strong business controls posture at all times, by ensuring that all members of the team are audit-ready at all times
Represent Account for all audit purposes related to IBM’s service. Ensure Work On boarding requirements are met for all accounts
Provide periodic status reports on the business environment
Represent Account for ongoing business changes related to IBM’s service delivery (i.e., validation and continuity)
Retain a current understanding of disaster recovery procedures
Achievement of the SLAs committed for the account. Ensure that Customer Satisfaction remains a key priority within the Team throughout the year
Support all centre wide end-to-end process improvement initiatives and propose new improvement initiatives
Implement initiatives that will allow for a year on year productivity improvement
Must utilize the resources within the team optimally
Ensure the First Line Managers work toward the goals set for the process and drive consistency in performance across teams where managed by multiple FLMs
Ensure that headcount levels within the team remain stable and utilize attrition data to improve identification of appropriate candidates
Input to process Improvements
Participation in Audit / Proactive Review / SACA activities as required
People & performance management, Strategy orientation, Market awareness, Cost consciousness
Development & Learning Orientation
Leadership and collaboration Skills
Customer / Quality Focus, proactive approach to problem identification
Judgment and Decision Making
People Management Ability

Assistant Technical Services Resume Examples & Samples

Reviewing and editing of German subtitle files
Reviewing and editing of German DVD/ BD and iTunes Extras menu files
Quality Check of DVD-R and BD-Rs of local productions
Final Check of mass replicated DVDs/ BDs prior to shipment to retailers
Creating Shopping Carts
Excellent English and German language skills, spoken & written
Very good communication skills
High affinity to the area of Home Entertainment

Technical Services Resume Examples & Samples

Team management
Client/Customer/People Management
Forecasting and Planning
Manage the daily team activities and ensure the daily operations run smoothly
Drive Team adherence and manage monthly scheduling
Manage key business metrics like SLA's and CE
Run reports & conduct a thorough analysis of SLA misses
Drive Continuous Improvement in the team along with metrics improvement
Generate dashboard and scorecards for the Team for review
Performance management and appraisals for the entire Team
Weekly Reviews to the Management on key deliverables
One-One with the team and scheduled Monthly Team meetings
Feedback and Coaching
GDF- Knowledge
Knowledge management for the team and quality control
Apply performance management strategies - action plans, BQ planning
Responsible for people/employee career development

Director of Continuous Improvement & Technical Services Resume Examples & Samples

Develop a continuous improvement and implementation strategy for the organization
Maintain manufacturing plant continuous improvement initiatives lists
Management of accountability within deliverable and CI initiative lists
Engage manufacturing plant partners directly through improvement events
Develop manufacturing 101 training
Implement equipment lifecycle management
Standardize and education of internal employees regarding CI tools
Standardize and education internal employees on KPIs (few and focused)
Develop roles and responsibilities for Network Strategy team
Support strategic capital planning tied to network strategy and LC management
Align and innovation tactics and strategy with global coffee capability and strategy
Consults with network manufacturing facilities, GSC functional groups and enterprise business units sharing expertise, broad perspective and sound recommendations to reach goals and achieve results
Direct supervision and management experience in a technical environment (15+ years)
Progressive experience up to full responsibility of a variety of manufacturing facilities (7+ years)
Strategic plan development and implementation
Functional expertise with office and computer equipment
Excellent written, verbal and presentation skills

Senior Director Technical Services, Footwear Resume Examples & Samples

10+ years experience in Product Development and Technical area of footwear
Pattern making skills
Last making capability and understanding
Material and components knowledge
Shoemaking skills
Fitting and shoes corrections skills
High efficiency
Ability to work with design and factories

Senior Tivoli Technical Services Professional Resume Examples & Samples

H/W infrastructure knowledge (Servers, N/W, Security, firewalls, SAN Storage)
Product Support experience with Tivoli Tools
Knowledge of Vmware, UNIX (AIX) and Windows operating systems
Hands on experience with Tivli Monitoring, Netcool Impact, Omnibus, (optional: Bluecare)
Experience with some of the following technologies SHELL, PERL Scripting
Required skills: Tivoli Tools Implementation and Support
At least 7 years of working experience in the related field is required for this position

Technical Services Field Service Specialist Resume Examples & Samples

Bachelor's degree in Food Science, Food Technology, Food Chemistry, or Chemistry degree or related field
5+ years Technical Service/Sales or Food Applications lab experience
Proven experience in the Snack and/or Convenience space
Effective communication in-depth technical information to all levels internally and externally
Ability to work in a food lab and food production environment
Ability to develop customer relationship and trust through technical knowledge and expertise
Ability to represent Cargill and coordinate customer interaction across multiple business units for a large customer interacting at highest levels of customer organization
Previous food product development, ingredient technical sales/service and food manufacturing experience focused on convenience and snack categories
Ingredient technology and functionality as it relates to Snacks & Convenience foods product development experience

Technical Services & Maintenance Operator Resume Examples & Samples

Basic degree in science (French license BAC Chemistry / Safety)
Significant experience in an EHS role in a chemical or related industry
Good knowledge of Computer and network purposes (Microsoft pack office, internet, etc)

Technical Services Group Leader Resume Examples & Samples

Supervises maintenance team providing 24 hours maintenance coverage including equipment breakdown repair, preventative maintenance and associated systems, management and control of maintenance costs, management of parts, and proper utilization of CMMS
Ensure that maintenance assignments are carried out in an efficient and safe manner. Troubleshoot plant and equipment. Supervise maintenance staff directly
Set-up, maintain and be responsible for PM systems, inspection routines, job scheduling, staff training, identification of plant improvement plans including efficiency and yield. Control maintenance expenditure in a cost-effective way according to the site budget for site repairs, resources, direct labor, and overtime
Manage small to medium projects aimed at asset improvement/utilization, safety, and equipment reliability, utilizing process and project engineering skill sets
Organize and plan maintenance work assignments appropriately and at the appropriate time
Champion Safety objectives. Strive for zero incidents and ensure a people centered safety culture exists within the department
Ensure compliance with Wrigley policies, GMP’s, and government regulations and policies
Develop and/or executes effective training plans to further develop team members skills and knowledge
Maintain open communications and share important plant information to all team members
Identify and pursue continuous improvement opportunities to reduce manufacturing costs in the production areas
Monitors and assists in the development of the annual capital project forecast, maintenance and repair budgets, and monitors work to ensure budgets are met
Manages the day to day maintenance support of production, maintaining close communication with the Operational Team Leaders and Cell Leads to assure productivity of the machinery and equipment; responsible for scheduled and unscheduled maintenance overtime including scheduling shift work to resolve recurring problems
Perform various other assignments as requested by the Maintenance Manager
2) 5 to 8 years of experience in a progressive, technical leadership capacity working in a manufacturing/industrial environment
2) Experience in a high performance, self-managed environment, with a working knowledge and understanding of production management, cost, quality, safety, and personnel
3) Experience with operating within a formalized Continuous Improvement Environment (TPM, Lean Manufacturing)
4) Demonstrated ability to plan, organize and lead work teams
2) Maintenance and trouble-shooting of PLC’s, high-speed packaging equipment, electric/electronic systems
3) Experience with SAP
2) Clear ability to relate to and motivate people and effectively train
3) Outstanding analytical and problem-solving skills
4) Excellent written and oral communication skills
5) Competencies: Conflict Management, Priority Setting, Developing Direct Reports & Others, Problem Solving, and Decision Quality
6) Excellent written and oral communication skills
7) Proficient in MS Office and SAP

Specialist, Technical Services Resume Examples & Samples

The successful candidate will be responsible for the design, implementation, testing and maintenance of electrical and electro-mechanical systems for Steward Observatory telescopes
They will be required to execute demanding tasks in the field with little or no supervision
The position will require working at sites where the elevation exceeds 10,000 feet to support integration, testing and troubleshooting of telescope subsystems
Overnight stays at telescope sites of varied lengths may be required
Requires a degree in Electrical Engineering and five years experience or eight years related experience
Experience and background in design, construction and troubleshooting of electronic and electro-mechanical systems. Board level repair, Surface Mount Technology
Ability to use basic tools, oscilloscope and multimeter
Ability to work independently with minimal supervision
Experience in circuit diagnostics, including in-the-field troubleshooting of system faults
Experience in procurement of hardware
Functional experience with Windows and Linux operating systems and network hardware
Able to work from heights and in cold climates
Able to lift at least 50 lbs and work at altitudes that may exceed 10,000 ft elevation
Able to routinely climb stairs and ladders at altitude
Experience with stepper, AC/DC motor servo control
Experience with thermal controlled systems
Able to operate UA motor vehicle
Ability to work well with Steward Observatory engineers and technicians
Ability to work nights and weekends
Familiarity with VME systems desired
Familiarity with telescope operating systems
Familiarity with telescope optics
Experience with force and position servo controllers

Superintendent, Technical Services Resume Examples & Samples

Actively participates, as member of refinery leadership team to plan, execute and assess refinery’s strategic and operational plans. Accountable for identifying, developing and implementing sustainable advancements to improve asset performance and integrity in alignment with refinery’s targets for safety, regulatory compliance and efficiency. Fosters continuous improvement culture
Provides technical support to plant encompassing, process engineering, project engineering, control systems, laboratory, inspection and reliability engineering functions. Ensures department activities are conducted in safe, environmentally sound and regulatory compliant manner. Provides technical leadership in application of engineering principles, standards, methodologies and tools
Collaborates with Environmental, Health and Safety (EHS) to institute risk management program to ensure risk associated with Technical Services’ activities is appropriately managed in compliance with regulatory and internal process safety requirements. Provides technical support for prevention strategies
Manages and develops multi-discipline technical staff. Initiates selection, promotion and corrective actions when appropriate. Accountable for fair and uniform application of human resources policies. Oversees staffing and succession plans
Leads initiatives, in collaboration with other site functions, to capitalize on opportunities to improve profitability through asset optimization. Oversees collection, reporting and analysis of metrics to identify trends in asset performance. Leverages findings to mitigate potential issues and develops and executes gap closure plan
Manages Technical Services budget and staffing plan. Exercises financial stewardship to control expenditures. May have joint fiscal accountability with other refinery departments for turnarounds and capital projects through work scope development, AFE (authorization for expenditure) generation and other related activities
Works with Supply Chain Management regarding evaluation and selection of suppliers and equipment
Minimum undergraduate degree in mechanical engineering or other relevant technical discipline required
Minimum 7 years refining or petrochemical maintenance or technical (engineering) experience required
Minimum 3 years supervisory experience preferred

Technical Services Lead-future Opportunity Resume Examples & Samples

Manage all quality deliverables and controls for shop fabrication
Generate and review all Inspection and Test Plans (ITP's) with Project Management to ensure compliance to contract requirements
Ensure that all employees work is performed within compliance of AECOM Quality Program
Complete required inspections and necessary reporting as per the approved Inspection & Test Plan
Ensure Work Instructions are followed
Complete & Transmit Client & Regulatory Authorities documents
Complete Custody Transfer Forms
Complete and ensure Nonconformance Reports (NCR's), Corrective Action Reports (CAR's), Preventative Action - Reports (PAR's), and Request for Information (RFI's) are generated and addressed in a timely manner. Review the effectiveness of proposed disposition and recommend changes for improvement
Assist Workface Planning in package development

Technical Services Director Resume Examples & Samples

Provide technical direction to the Engineering & Technical Services Directors and Managers with engineering support for Manulife-managed office buildings at branch office operations in the US, Canada, Japan and Asia. As required, provide direction to the branch operations Directors and Managers regarding base building improvements, changes or building system operational revisions. Provide guidance on all technically-related issues that arise
Contribute to the development of design standards and oversee the implementation of approved new building development projects and maintain performance standards for the retrofit design with outside Engineering consultants of existing buildings to ensure that Manulife operational standards are maintained at the highest level of building quality and functional design, while achieving any hurdle ROI objectives
Manage all physical due diligence on behalf of the Real Estate Investment Group during acquisition or disposition of Investment or Corporate Real Estate assets. The role is accountable for in-house Building Condition Evaluations, current and past Environmental Condition Assessments, recommendations regarding the need for external specialist consulting reviews for building components and coordinate/manage such teams, assess the Vendor's operational standards and determine requirements for extraordinary capital improvement programs that may affect the business case associated with purchase or sale
Promote and manage total energy and utility conservation of the building portfolio by attaining maximum operational and HVAC efficiency, tenant comfort and Indoor Air Quality (IAQ) standards. Prepare annual management reports on energy performance and trends for all managed buildings. Provide direction as it relates to sustainability and green building practices for existing and newly developed buildings
Identify or recommend capital expenditures for necessary building system improvements or retrofits and provide necessary financial analysis and engineering performance criteria for implementation and installation. Evaluate purchase of major building equipment for retrofit
Monitor, evaluate, update, and implement standard Manulife service contracts for building operations and for use by regional offices with outside service contractors
Implement periodic environmental inspections and review Environmental Site Assessments (ESA)
Monitor all applicable US building codes, environmental acts and regulations, which may impact Manulife real property value, design, purchase or sale. Have a broad understanding of similar applicable codes in Japan and Asia
University Degree in one or more of the Engineering disciplines
North American engineering consulting background
Familiarity with building HVAC and BAS control systems
In depth knowledge of North American building construction, building systems and building operations
Environmental knowledge and familiarity with environmental acts and regulations, remedial options or alternatives for contaminated properties. (e.g. BTEX, Perc, VOCs)
Green/LEED/sustainability building practice knowledge and experience
Strong analytical and negotiating skills

Technical Services Administrator Ref Resume Examples & Samples

Confidence in using data entry and storage software systems (IBS Open Housing) and DRS work scheduling systems or similar data software programmes
Ability to communicate with a wide range of individuals including residents, contractors and colleagues at all levels
A good working knowledge of Microsoft office packages including Outlook, Word and Excel

Technical Services Business Partner, Latin Resume Examples & Samples

5 years+ experience in Information Technology operations and management experience
Fluent in English and Portuguese and/or Spanish
Experience with partnering with GM’s and being the single point-of-contact for them
Experience with hyper growth startups or expansions
Highly technical or previous experience in engineering
Ability to multi-task, manage time and follow through with assignments
Ability to lead under duress, we are pushing the creative edge with our product
Experience in new office builds a plus

IT Technical Services Lead Resume Examples & Samples

Manage the design, installation, configuration and integration of the IT system
Manage a large team of external technical consultants that are subject matter experts in Microsoft and other technologies ensuring that project requirements are met
Work with other project staff to develop cost and schedule estimates
Effectively plan, lead and monitor engineering activities so as to enable successful completion of those activities
Work within integrated product teams to ensure the successful development and implementation of related engineering programs (eg. Installation, Safety, Security, ILS)
Keep abreast of technology developments and provide recommendations and advice on technology selection and R&D activities
Demonstrated technical proficiency with current ICT infrastructure and storage technologies and products
Demonstrated technical proficiency with current Microsoft technologies, virtualisation and security products
Demonstrated experience in managing teams of technical staff including organising, prioritising and scheduling own and team members duties to meet deadlines
Proven abilities to provide technical leadership and guidance to the staff
Demonstrated high level interpersonal and communication skills
Excellent stakeholder management and liaison abilities
Proven ability to work under pressure
Broad understanding of Cisco networking technologies and products
Experience with authoring/reviewing technical documentation

Engineer Technical Services Resume Examples & Samples

BS (Science, Technology, Engineering, or Mathematics) and 2 years system administration experience to include UNIX, Linux, and Windows platforms
Knowledge and understanding of Enter rise Management Systems to include HP OpenView and CA based Concord
Must be able to obtain and maintain a TS/SCI clearance. Must be willing to take a polygraph

Technical Services Proj Mgmt Resume Examples & Samples

Bachelor’s degree in Computer Science or related field and 8 years’ experience
Must have an active or be able to obtain a DHS/CBP security clearance
Experience with project/schedule planning and tracking using MS Project including reporting status to management
Some local travel to various CBP sites will be required
Prior experience with CBP
EVM experience

Engineer Technical Services Resume Examples & Samples

Bachelors degree (or 4 yrs of experience in lieu of degree) and 0-2 years system administration experience to include UNIX, Linux, and Windows platforms
Requires good communication skills in order for the effective and accurate exchange of information across a multilocation enterprise, with customer visibility into crew-based actions and response
Independent thinker, able to ascertain source of system problem(s) and recommend/implement changes that improve process efficiencies. Cognizant of troubleshooting procedures and ability to know when deviation from standard practices

Principal Field Technical Services Lead Resume Examples & Samples

7+ years of service experience, at least 3 years medical device experience with robotics technologies a plus
5+ years of computer experience providing technical support & services. Including equipment and application support
3+ years of project or program management experience
Familiarity with most commonly used test equipment (i.e.: power supplies, DVM's, signal generators, flow meters, etc.)
Ability to read and understand schematics and engineering drawings
Familiar with the FDA 21 CFR, CGMP for Medical devices
Biomedical Engineering background or equivalent
10+ years of relevant experience with bachelor’s degree
8+years of relevant experience with master’s degree
Systems are primarily used in the operating room, so healthcare/surgical setting experience is preferred
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner, are necessary to accomplish this task
Familiarity with FDA product requirements and regulatory guidelines
Experience with robotics or motion control
Demonstrable skills in Microsoft Office products as well as ERP and CRM software packages (such as SAP, ServiceMax, and SalesForce.com)
Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments
Experience with training
Ability to work under minimum supervision with a high degree of organizational, technical, and business competence

Technical Services Expert Resume Examples & Samples

Provide level II support for all aspects of IT services, including networking, end user device, data voice networking, server platform and application, such as Active Directory, mail systems, file systems, etc. Participate in support rotation and handle escalated tickets from Level I support
Responsible for daily IT operation, including but not limited to server and application monitoring, patching, backup and restore, server maintenance
Work with the arch team to implement new IT Services/extension through projects
Identify operation problems and drive continuous improvements
Understand and follow ITIL service operation best practice
BS/MS degree in computer sciences or telecom related
Solid knowledge on core IT infra (datacenter, WAN, Campus network, router and switch, Wi-Fi, etc)
Familiar with MS products as such Exchange、Lync、Hyper-V, SCCM, and Active Directory
Familiar with Windows Operation Systems, such as Windows 2012、Windows 2008、Windows 2003、Windows 10、Windows 7
Analytical thinking and technical troubleshooting skills
Deal with situations of pressure, and show flexibility towards peak workloads or urgent assignment
Show initiative, proactive, responsible and self-managed in relation to tasks

Associate Director, Technical Services Resume Examples & Samples

Provide technical leadership and direction for receiving new products and processes at CMO manufacturing sites including egg white manufacturing. Lead risk assessments in support of new product implementation and provide direction and significant technical input for DFM (Design for Manufacturability) initiatives to establish multi-product manufacturing capability
Manage direct reports with a focus on high quality internal and external customer service and talent and career development· Serve as a subject-matter expert on technology transfer and process support during regulatory agency inspections.· Provide significant technical depth to support troubleshooting efforts and lead high-level deviation investigations in conjunction with Process Development, Manufacturing, and Quality. · Identify and then lead process optimization initiatives and address opportunities for efficiency and capacity improvements in all areas of ARIMF Manufacturing.· Extensive knowledge of mammalian cell culture and purification unit operations. Egg white manufacturing knowledge is a plus
· Deliver presentations to senior management and external parties on ARIMF manufacturing capabilities
· Provide technical input to Process Development for defining the critical process parameters of new processes and to Validation in developing process validation protocols
· Provide technical leadership and direction for process monitoring and statistical analysis of commercial manufacturing operations
· Author IND, BLA and other technical documents for regulatory agency submission in support of process transfers
Excellent interpersonal, written, and verbal communication skills, with demonstrated ability to effectively present complex technical details of manufacturing processes to senior management, regulatory agency representatives, and external parties
· Comprehensive knowledge of statistical process control concepts
Ability to manage several engineers and scientists with coaching and career development
Ability to translate and capture the essential details of complex process information into clear, practical, and concise written and oral presentations
Build high performing, engaged and effective teams through motivation and inspiration
Build trust and collaboration by delivering exceptional service
A Ph.D. in science or engineering with at least five years’ experience as a Manager of Manufacturing or Technical Operations in a biopharmaceutical manufacturing organization. Alternatively, a B.S. or M.S. degree in science or engineering with additional years of experience could be considered
Demonstrated experience managing staff responsible for supporting commercial biopharmaceutical manufacturing processes
Significant experience executing technology transfers, performing process scale-up/down, and implementing new clinical and commercial biopharmaceutical manufacturing processes, including cell culture, purification, and media and buffer preparation

Senior Specialist, Technical Services Resume Examples & Samples

Provide significant fill-finish technical expertise to support troubleshooting efforts and lead high-level deviation investigations in conjunction with Process Development, Manufacturing, and Quality
Support all aspects of the manufacturing process from raw material selection and specification through formulation and filling to visual inspection, testing and release
Provide on-floor technical support and troubleshooting
Technical protocol and summary report generation as related to technical studies executed in direct support of GMP manufacturing activities
Identify manufacturing best practices across the network and lead or participate in teams to implement best practices
Maximize the success rate for production operations by supporting programs to minimise mechanical failure, closed-system breaches, and procedural errors. Support strategic plans for process and plant improvements in order to increase efficiency and drive down costs
Provide technical expertise for fill-finish process transfers
Provide technical input to filter selection, product contact material selection and extractable and leachable studies
Assist Manufacturing in generating a site visual inspection defect database
Author protocols, gap assessments and risk assessments to support process transfers
Support manufacturing execution of engineering batches and qualification runs
Provide technical input to Process Development for defining the critical process parameters of new processes
Author IND, BLA and other technical documents for regulatory agency submission in support of process transfers. Serve as a subject-matter expert on technology transfer and process support during regulatory agency inspections
Minimum of 5 years experience in fill-finish process development and/or manufacturing support with extensive practical knowledge of liquid fill operations
Experienced in relevant unit operations including mixing, formulation, sterile filtration, sterilisation, aseptic processing, component processing technologies, liquid filling and visual inspection
Experience of selection, development of specifications and troubleshooting of primary packaging components
Comprehensive understanding of cGMP requirements for clinical and commercial biopharmaceutical manufacturing and the ability to implement best practices to ensure multi-product drug manufacturing operations are cGMP compliant
Experience of technology transfers and implementing new clinical and commercial biopharmaceutical manufacturing processes, specifically sterile liquid fill operations
Ability to present and defend technical aspects of manufacturing operations during regulatory agency inspections
Familiarity with protein handling and processing considerations and how operating conditions can impact Critical Quality Attributes (CQA)

Technical Services Expert Resume Examples & Samples

Provide level II support for IT services, including server, end user device , data voice networking , security and SOP execution for the enterprise’s global operation
Work with the arch team and implement new IT Services/extension
Solid knowledge on network (VPN, Firewall policy and loadbalance)
Understand MS products as such Exchange, Lync, Hyper-V
Familiar with Windows Operation Systems, such as Windows 201, Windows 200, Windows 2003, Windows 10, Windows 7
Excellent communications skills both written and oral

Director, Tapi Technical Services Resume Examples & Samples

Position Summary
Strong global leadership skills and capabilities
Strategic thinking capabilities and ability to drive execution on the plan
Works effectively in a multi-task environment. Modifies plans as situations warrant; establishes and uses alternative plans. Strategically manages time to balance associate needs, business opportunities, and administrative responsibilities
Is skilled in discussing, conferring, etc in ways that resolve issues and satisfy all parties. Uses tact, diplomacy to reach amicable agreements or resolve problems
Has up to date knowledge of current and emerging technology within the industry and understands its implications from a competitive standpoint. Cultivates and maintains close contact with key information sources (vendors, suppliers, consultants, relevant academic institutions, technical professionals) and reads key publications keeping current on new technological innovations. Understands strategic implications of such change, and responds appropriately
Identifies issues and opportunities, prioritizes them, and successfully implements them. Uses a variety of cognitive skills and processes to arrive at sound decisions and solutions. Able to continually focus on achievement of objectives
Strong knowledge of HPLC, GC, particle size measurement and characterization, and other drug substance-related chemical or physical techniques, including the development and validation of analytical methods
Good understanding of USP/EP methodologies, ICH Guidelines, QbD, cGMP, and EMEA/FDA regulations
Lead the global technical services team to successfully support customer’s needs across the globe
Develop shared processes across the team to drive efficiency and knowledge sharing
Create a knowledge management database for shared information across the team
Act as a thought leader as part of the leadership team for the global sales organization
Mentor and develop the global team
Provide support to the global team members on technical issues and provide support and direction to resolve the customer’s issues
Provide solutions to customer’s needs and create best practices internally to support the customer
Sets the strategic direction for the global technical services group and drives execution against the goals
Act as a company-wide technical resource and departmental representative
Promote new sales opportunities by providing technical and regulatory support as well as scientific leadership to customers
Identifying gaps between the customers' needs and TAPI’s offerings and providing solutions, for example, special physical or chemical requirements, alignment of specifications, vendor certification, etc
Coordination of dialogue between customer and TAPI in order to overcome any gaps by direct communication between several interfaces within TAPI: R&D, Production, Regulatory Affairs, Quality, Sales, etc
Sharing TAPI's expertise and knowledge with customers whenever issues regarding formulation are raised (particle size, chemical and physical stability, dissolution, tabletting issues, etc.)
Ability to effectively communicate, both, externally with the customer, and internally with the sales and manufacturing teams, to help execute on business opportunities

Coatings & Concrete Technical Services Technician Resume Examples & Samples

Participates in and completes company-required training programs
Associate Degree in Industrial and Engineering Technology or related field with 2+ years of related experience
Be comfortable and effective representing Huntsman in a technical capacity at industry associations
Incumbent should have an understanding of chemical applications and processes
Experience in supporting sales growth through product development and sales retention through effective problem resolution
Demonstrated experience in concrete or coatings color matching and application development

Senior Specialist Ceramic Technical Services Resume Examples & Samples

Bachelor Degree (4 yr) Ceramics technical degree preferred with 8+ years of specific experience
Demonstrated experience of supporting sales growth through product development and sales retention through effective problem resolution
Demonstrated experience in ceramics color and effect development, preferably in the brick industry
Demonstrated ability to influence customer decision making
Ceramic and glass processing and application knowledge of ceramic coatings and glass frits
Must have a level of proficiency with Internet, Email, and Microsoft programs, data collection and database management
Facilitate coordination and communication between support functions
Ability to communicate technical strategy and planning with senior management

Technical Services Technician Resume Examples & Samples

Change and activate network and telephone outlets
Ensure network room maintenance
Upgrade the computer systems
Set up and install workstations for new employees
Provide second and third level user support (hardware and software)
Provide multimedia equipment and console support
Document new issues
Good physical fitness (ability to lift equipment)
Excellent client relation skills
Ability to manage priorities
Good stress tolerance
Bilingualism (French-English, spoken and written)
Excellent knowledge of Windows XP, Vista, W7
Extensive knowledge of the Microsoft Office suite
Knowledge of TCP/IP communication protocols
Knowledge of SMS
Knowledge of Active Directory
Knowledge of the latest PC models and video boards
Knowledge of Mac an asset
Knowledge of scripts (batch files, VBScript) an asset
MCSE, MCSA or MCP certification an asset

Technical Services Co-ordinator Resume Examples & Samples

Account Managing content delivery to specific platforms, and across assigned projects
Using technical expertise and knowledge of formats, post production activities and different methods of delivery to choose the most cost effective, high quality means of servicing and supporting the customer
Negotiating timelines with external suppliers, tracking and co-ordinating projects
Proactively liaising with Sales to understand upcoming deals, sales initiatives and market dynamics
Regularly communicating with Clients/Platforms to understand their technology developments, and where we can target our service and content to add value
Working closely with Clients and the Technical Manager to test new delivery formats, ‘onboard’ new platforms and assess associated costs as required
Reviewing all assigned Deals to determine delivery requirements, priorities and identify costs
Co-ordinating end-to-end delivery of technical materials, and supplementary metadata to Clients
Raising accurate and timely orders, rejections and shipping requests
Attending edit sessions as required to evaluate and understand graphic/production style as required
Updating and maintaining records to reflect current delivery status of materials and client specifications
Liaising with Clients, Dubbing and Mastering, DCVI, Burbank or Vendors to resolve material rejections and co-ordinate repair work and replacement materials
Actioning recall notifications and update materials as required
Providing support to Clients and Vendors in the use of Disney and 3rd Party systems
Liaising with Library Management on proactive asset management
Pushing files via Digital delivery utilities as required
Ensuring clients are recharged costs where appropriate via designated systems
Proven experience in TV Distribution/Post Production required
Experience of File based and High Definition technology, New Media and electronic file delivery
Experience of working with New Media clients and platforms
Excellent project management skills and experience essential
Excellent customer focus and communication skills
Good knowledge of SAP a great advantage
Cognos reporting skills an advantage

Executive Technical Services Resume Examples & Samples

To ensure budgeted volume/ value at customer
To resolve quality issues on line to ensure customers satisfaction
To provide effective technical service to customer
Data collection, stock analysis , supply etc

Technical Services Tools Engineer Resume Examples & Samples

Own critical support tools, both in terms of production uptime and development contributions
Coordinate with stakeholders for new feature development and high priority fixes
Integrate customer-facing tools into the MongoDB Support Portal
Develop new customer experiences in the MongoDB Support Portal
Build continuous integration environment for tools development and scheduled deployments

Technical Services Resume Examples & Samples

Bachelor's Degree in Engineering, or science related degree
3 years experience in regulated manufacturing operations
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Understanding and experience with pharmaceutical cGMPs, especially those related to aseptic operations
Understanding and experience with production scale unit operations
Understanding and experience with automated processes. Familiarity with PLC Control Systems and/or DCS (i.e. DeltaV, PRoVOX, etc.)
Understand and apply pharmaceutical cGMPs to all aspects of work processes
Work effectively with other plant functions, including Quality Assurance, Quality Control, Engineering, Validation, Metrology, and Logistics
Strong written and oral communication skills. Communicate effectively with all levels of the organization, from plant management to operations specialists
Excellent organizational, project, and time management skills. Able to handle change productively and handle other tasks as assigned
Strong interpersonal and communications skills to be able to work effectively in a team-based environment and to interact with global regulatory agencies
Strong technical knowledge and problem solving skills
Demonstrated ability to manage multiple priorities independently
Strong computer skills in a variety of software packages (Excel, JMP, etc.)
Ability to apply statistical thinking concepts to the analysis of manufacturing problems
Experience in utilizing root cause analysis techniques for the systematic solving of problems

Manager of Technical Services Resume Examples & Samples

A thorough knowledge and understanding of current and emerging technical services technology
Mature understanding of technical support processes and workflow
Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines
Strong analytical skills and detailed organizational skills
Demonstrated ability to proactively identify needs, manage resources, and multi-task
Demonstrated ability to communicate effectively verbally and in writing
Demonstrated customer orientation
Demonstrated ability to recruit, develop, and retain staff
Demonstrated ability to work in stressful situations
Competency in basic PC use and required tools
Four years of experience in technical services support
Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence

Technical Services Professional Resume Examples & Samples

I/T Support-3 years
Windows Support-3 years
Lotus Notes Support-3 years
Video Conferencing-3 years
Audio Visual-3 years
I/T Support-5 years
Windows Support-5 years
Lotus Notes Support-5 years
Video Conferencing-5 years
Audio Visual-5 years

QC Technical Services Group Leader Resume Examples & Samples

Lab scheduling – work with laboratory managers to ensure on time testing based on site priorities
Metrics – report routine metrics for QC information centers
Specification management – work with stakeholders to implement new/revised specifications for drug substance and drug product
CoA generation – approve certificates of analysis for drug substance and drug product
Inspection support – support inspection preparation activities as well as provide resources for inspection management
Non-routine protocol review and LIMS builds – coordinate review of non-routine protocols and LIMS builds in support of AD/PD or investigational programs
Critical sample management – Oversight of storage of retains, reserves, and reference standards for internal programs and specified external programs
Cold strategy – monitor QC cold storage capacity and ensure sustainability for storage of an expanding portfolio of critical samples
QC archiving – Oversee archival program for QC records
Coaching and development of junior staff in order to provide personal growth and business continuity

Technical Services Professional Resume Examples & Samples

At least 3 years experience in Technical Expertise - DB2 Database Administrator (Mainframe)
Bachelor's Degree, Masters Degree
Prefer 5 years experience in Technical Expertise - DB2 Database Administrator (Mainframe)

Head of Technical Services Resume Examples & Samples

Direct and organize Technical Services organization to provide excellent level of performance and on time delivery of material and services, to enhance Bombardier Customer centred culture. Lead by setting ambitious targets and by following a structured PDCA process on all levels
Create structure and processes for efficient collaboration with all adjacent functions, e.g Engineering, Project Management, Production Control and Procurement
Interact with Engineering to make sure that future design meets Operations requirements and enables continuous improvement of product and processes
Make sure that infrastructure, tooling and technical documentation for production are in place on time, and that maintenance is planned and controlled by a comprehensive and efficient TPM system
Support the development of strategies that capitalize on competitive advantage
Lead the introduction and implementation of new manufacturing methodologies, systems and software that will allow the business to provide improved service at lower cost. Throughout these activities, strong support relationships must be established
Provide in time reliable data for bids: calculation of hours in production and technical services
Ensure resource and budget planning and control for area of responsibility
Knowledge of the latest development of manufacturing strategies and technologies
Knowledge of Design for Manufacturing and Supply Chain Management
Sound understanding of manufacturing engineering and all interfacing functions in a project, with a special focus on HSE
Thorough understanding of financials, 3rd party contract management and project gate review process
At least some working experience in Engineering, Manufacturing and NPR Procurement recommended

Senior Manager Call Technical Services Resume Examples & Samples

Lead and provide oversight for a team of approximately a team of approximately 15 employees in support of application and data standards for Central Operations functions
Development and implementation of standardized CMC data structures
Development and management of initiatives that bring existing data into compliance with data standards
Develop and maintain process for integration of monitoring from diverse platforms to MAS platform. Interface with acquisition teams and insure integrity of data being integrated to the MAS platform
Responsible for accuracy and integrity of MAS master tables
Participation in the development of CMC operating procedures provides expertise in utilization of data structures to achieve operational objectives
Support CMC standards group, interface with those who communicate data standards to internal customers
Participation in MAS software development recommendation, design and testing. System Enhancement & Development – Evaluate current software and system usage to recommend and develop enhancements to increase effectiveness. The enhancements may be in the form of new features, processes, and tools
Software & System Acceptance – Test and evaluate new or updated software and systems used by the CMC. Work with IT staff and vendor to ensure satisfactory resolution to all issues
Participation in CMC National Operations Projects
Other Duties as Required
2 years data integration experience

Global Technical Services Resume Examples & Samples

Provide 2nd line support globally for issues on Hospitality applications
Extensive knowledge on PMS Applications in a support role required or the desire to quickly learn advanced troubleshooting in Hospitality Products HOTEL (OPERA, Suite 8, OPERA9, MOBILE, CENTRAL SYSTEMS, OXI, OEDS, ECOMMERCE)
Understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment
Excellent general IT skills, strong knowledge of current technologies with SQL scripting ability an advantage
Strong experience in issue resolution, issue prioritization, customer management and technical account management
Strong experience in tracking customer issues through to resolution and providing regular status reports to customers and internal teams
Has ability to complete own role largely independently within defined policies and procedures
Is an effective team player, and will demonstrate commitment to ensuring customer success

VP, Technical Services & Development Resume Examples & Samples

Responsible for the oversight of construction and/or business development projects
Prepping aircraft hangars to meet all necessary requirements
Working with and creating relationships with local politicians and airport authorities
Responsible for formulating and articulating new business opportunities identified from customer information and problem resolutions
Responsible for leveraging AARs knowledge of the industry to provide consulting services to third party clients
Promote the mission, vision, and values that AAR has developed in order to maintain a strong relationship with our employees, customers, and stockholders. - Direct and guide sales and customer service organizations to support the overall business plan
Support successful implementation of any business plan objectives
Provide direction to the group to ensure that goals and objectives are met in the most efficient and effective way possible
Interface with other divisional managers as required during the applicable decision making process
Bachelor of Arts degree (B.A.) or Bachelor of Science degree (B.S.) from four-year college or university; and eight years related experience and/or training; or equivalent combination of education and experience

Engineer, Technical Services Group, BOC Resume Examples & Samples

Create service, repair and remanufacturing strategies and plans
Provide continuing engineering support for repair and remanufacturing
Provide end of service life support for repair and service
Attend product development team meetings to learn and provide remanufacturing and repair input
Engage in design prototype builds to gain an understanding of service repair and remanufacturing impact – fixtures, test, and assembly processes
Identify service assemblies - work with development team members to create service replacement material
Work with global service/remanufacturing planning to identify material needs for service, repair and remanufacturing
Must be proactive, self-motivated, organized and have good interpersonal skills
Excellent writing and communications skills
Ability to understand the mechanical drawings and explode drawings
Relevant technical knowledge on manufacturing process and test procedures
In-depth understanding of BOM structuring and engineering related principles, practices, and procedures such as electrical schematic, PCB layout
Strong analytical and problem solving skills; must be able to analyze issues based on data to determine root causes and recommend solutions
Well understanding of the manufacturing and test process of consumer electronic product
Basic knowledge on how to measure Voltage, Resistant, Current, Frequency and THD is must
Test program development capability is a plus
Strong product data management systems skills is preferred - SAP and Windchill

Lead CSA Technical Services Resume Examples & Samples

Position requires extensive understanding of rebar placement, concrete placement and finishing with calculation experience for all item
Coordinate internally with other execution disciplines and external suppliers both within Company prescribed policies/procedure and/or direction from the Construction Field Engineering Manager
Observes and ensures construction practices as required for compliance of construction operations/execution with federal, state, and local codes, industry standards, company procedures, and contractual requirements
Gather approved required documents and information to support the successful completion of relevant construction activities/requirements
Study and understand the project specifications, procedures, and relevant portions of the Contract
Responsible for adhering to and promoting safe work practices
Represent Construction in project meetings
Achieve successful completion of assigned work responsibilities on time, within budget, schedules, and contract requirements
Detailed technical knowledge in construction aspects of a specific engineering discipline
Detailed knowledge of construction process
Working knowledge of project team roles and responsibilities
Developing ability to determine and ability to apply contract requirements
Detailed knowledge of company construction procedures including subcontracting practices
Advanced knowledge of company and project safety requirements
Ability to communicate effectively and appropriately with groups outside of Construction
Developing ability to provide informal coaching and guidance to others
Ability to resolve problems and seek assistance if necessary
Working knowledge of Microsoft Office application suite
Working knowledge of collaboration resources (i.e. SharePoint)
Working knowledge of record management software
This position is for a Lead Civil Field Engineer. The applicant must be experienced in planning of construction work and preparation of work packages on Fossil construction projects, as well as conducting field verifications and walk downs
Willing to work long hours and weekends
Willing to work swing or night shift if required
B.S. in Civil Engineering with 5+ years of experience
15+ years of experience can be substituted for a bachelor's degree

Technical Services Group Resume Examples & Samples

Create repair manuals documenting repair parts, assembly/disassembly, test, and software update processes
Work with service organizations to determine service options for products
Develop and provide repair training for global repair and remanufacturing organizations
Provides ongoing technical support to repair, remanufacturing, service, and material planning
Familiarity with test equipment –Signal Generators, Multi-Meter, Oscilloscope, etc
Prior experience with component level troubleshooting is a plus
Microsoft office products – Word, Excel
Willing to learn software needed to create service documentation – Adobe products such as InDesign, Photoshop, and Illustrator
Desire to develop strong information systems skills - SAP and Windchill

Specialist Technical Services Resume Examples & Samples

Support Abbott Ambassadors with first line service
Provide level two services (complex service interventions)
Perform new customers and laboratory site inspections for new contract / tender preparations
Bachelor’s degree in medical / electrical / mechanical or medical technology is preferred or significant working experience in a similar position
Proven track record as a technical specialist or a field engineer in our industry or equivalent
Successful engagement with customers, specifically key stakeholders and lab staff
Excellent verbal and written communication skills in English, Dutch and French

Associate Technical Services Resume Examples & Samples

Apply standard work, error proofing, application knowledge to drive continuous improvement
Maintains and updates internal reference materials
Associates Degree Required – BSc. Or Diploma Holder in Electrical Engineering
Ability to read and understand technical drawings
Good Communication Skills – Written and Spoken
Experience in interacting positively with customers

Director, Pork Technical Services Resume Examples & Samples

Doctor of Veterinary Medicine degree or equivalent degree
A minimum of ten (10) years post-doctoral experience in clinical practice, academia, research or industry
Ability to think and act strategically
Strong analytical thinking, problem solving skills and attention to details
Ability to exercise good judgment; make thoughtful decisions based on relevant information
Financial experience including budgetary management
Experience leading a team of professionals/specialists
Ability to interact with and influence Sr. Management, peers and other functions
Demonstrated strategic directional thinking skills
Demonstrated ability for matrix management
Travel requirement of 20-30% of time
Five (5) years or more animal private practice experience
Research experience, published scientific papers
Ten (10) years or more industry experience
Business Process and acumen

Engineer Technical Services Resume Examples & Samples

Requires a BS (Science, Technology, Engineering, or Mathematics fields) and 2 years experience in Linux and Windows
Experience performing physical-to-virtual and virtual-to-virtual migrations
Strong Linux and VMware and vSphere skillsets
Current Security+ or CISSP certification
Experience integrating, testing and managing complex virtualized systems
Experience with system hardening and security best practices

Senior Mgr Technical Services Engineering Resume Examples & Samples

Defining the project charter, roles, tasks, milestones, budgets and measures of success
Developing project plans to manage the end-to-end project activities and the execution approach (e.g., specifying goals, strategy, and staffing, scheduling, identification of risks, issues resolution, contingency plans, communication plans, change control, and allocation of available resources)
Drive deliverables and milestones to meet base line and current plan dates
Schedule, lead and facilitate project team meetings
Working with team leads, functional managers and project support staff to create, maintain and manage the project schedule
Provide project progress, status reporting and presentation for executive management and stakeholders

Technical Services, Construction Chemicals Resume Examples & Samples

1/ Technical services for Cement Additives
Propose competitive product and solution to customer basing on the understanding of BASF products’ performance, customer’ needs, raw materials that customer is using and customer’s production process as well as the performance of competitors’ products
Plan and carry out lab, plant trials at job site by

Associate Technical Services Resume Examples & Samples

Independently execute assigned tasks
Responsible for completing documentation in a timely manner and in accordance with business standards
Participate on cross-functional teams and/or assignments to support organizational goals
May act as liaison in any department or divisional audits
Understand and comply with applicable EHS policies, procedures, rules and regulations
Demonstrated initiative and problem-solving skills; critical-thinking skills
Strong organizational skills and ability to manage projects
Ability and aptitude to provide solutions and contingency plans through the comprehensive review of alternatives
Ability to quickly gain knowledge, understanding or skills and is willing to learn

Technical Services & Development Specialist Resume Examples & Samples

Four year degree in engineering, sciences, finance, or economics
Minimum of 2 years of experience in manufacturing or sales within industrial manufacturing
The ability to travel 40%, including occasional international trips
Strong writing and speaking communication skills & ability to communicate technical issues to a non-technical audience
Knowledge in MS office package – Word, Excel and PowerPoint for the purpose of developing reports and presentation
Minimum of 2 years of experience in printing or paper industry
Background in corrugation, paper making, printing, process control or sales

Enterprise Field Technical Services Team Lead Resume Examples & Samples

Manages difficult and escalated customer situations with a focus on building positive customer relationships
Drive Resolution of escalated DCS Hardware issues within the Region working with the Site Teams and Site Leads
Interface with Global Site Teams and TTL’s to help drive documentation and process updates/changes
Work with the DCS Engineering teams on escalated technical issues and long term strategic items
Assist DCS Leadership and Field managers with strategic operational projects around Field utilization, performance, efficiencies and training
Represent/participate in NPI design and training documentation with broader DCS Product Group
Assist with onsite deployments and RMA work as needed and to keep up to date with all technologies deployed in the field

Enterprise Field Technical Services Senior Analyst Resume Examples & Samples

Installs, configures, implements, integrates, and approves operational quality of implemented solution
Develops and applies specialized knowledge within own discipline
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Develops solutions to a variety of problems of moderate complexity
Interprets generally defined practices and methods
Identifies issues beyond stated situation
Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
Regularly exercises discretion and independent judgment on business matters
Involved with local or business specific engagement initiatives in support of broader programs
Leads the installation multiple solutions
Utilizes independent discretion and decision making authority to assess and adjust technical solutions based on the specific client issue
Activities are diverse in nature and require independent judgment in determining the most appropriate course of action for the specific technical issue
Prepares documentation to record and track project status
Installs and troubleshoots advanced and more complex hardware/software. Resolves escalated break/fix troubleshooting customer issues
Travel is generally within their local market/state but can be regional as needed
Intermediate level engineer who has in-depth knowledge of a majority of Dell’s products
Has knowledge across various host platforms and works comfortably in heterogeneous or complex environments
Performs troubleshooting for escalated issues, upgrades and deployments for heterogeneous or complex environments, preventative maintenance services and some consulting services (i.e. data migration)
Demonstrated ability to work with little supervision or guidance
Provide leadership during difficult customer situations
Develop and maintain positive, long-standing customer relationships built on trust
In depth knowledge of internal service processes and service offerings and be able to articulate these to customers
Exhibit a flexible schedule to react to customer needs 24x7
Demonstrate advanced problem solving skills
Provide leadership during “critical situations” and demonstrate poise and professionalism
Demonstrate initiative and focus on process improvement
Advanced technical and product knowledge
8+ years of related industry experience with High School Diploma or Equivalency
4+ years of related industry experience with Bachelor’s Degree
2+ year of related industry experience with Master’s Degree
Dell DCSE
Dell ESF1 & 2
Dell Compellent
Dell Tape Backup Library
Microsoft OS

Engineer Technical Services Resume Examples & Samples

Requires a BS within the Science, Technology, Engineering, or Mathematics discipline with a minimum of 0-2 years system administration experience to include UNIX, Linux, and Windows platforms
Active TS/SCI clearance. Must be willing to take a polygraph
Independent thinker, able to ascertain source of system problem(s) and recommend/implement changes that improve process efficiencies. Cognizant of troubleshooting procedures and ability to know when deviation from standard practices is necessary

Senior Mgr, Technical Services Resume Examples & Samples

Support commercial manufacturing operations to meet fulfillment targets (lot release timing). Complete CAPA tasks to ensure on time release of lots; product impact assessments, corrective and preventive actions and root cause investigations as needed
Understand and integrate information from multiple disciplines and apply it to solving complex problems using Lean/Six Sigma and related variation reduction techniques
Manage, identify, hire, develop and recognize technical staff. Create and maintain employee and organizational development; as well as HR plans which meet business needs
Participate in and/or lead global task forces and committees to address technical, quality and continuous improvement and harmonization initiatives
Identify and fulfill documentation requirements that support product licensing approvals
Knowledge of GMPs, FDA guidelines and
Ability to manage multiple cross-functional teams
Maintain industry contacts and be involved in industry interest groups
Proven track record of management/leadership effectiveness

Director of Technical Services Resume Examples & Samples

Responsible for maintaining 99.999% uptime throughout the j2 production infrastructure
Responsible for the incident management and problem resolution process, including establishment of monitoring and management of alerts, escalations, and notifications
Responsible for end-to-end management and maintenance of fixed assets (servers, network devices, telecom devices, storage, licenses, etc.) that are resident in j2 data centers and co-los
Responsible for development, implementation and documentation of operating policies, methods, processes, measures, tools, and training programs
Responsible for preparation and management of annual capital and expense budgets
Oversee Technical Services, which includes Network, UNIX/Linux and Storage Administration
Perform capacity planning for fixed assets, power, network bandwidth, telecom circuits, etc
Enforce change management. Drive change control and production control processes
Drive vendor negotiations to improve efficiency and lower costs
Define, advocate and enforce adherence to technological architectural designs and standards
Collaborate closely with Engineering and Product Departments to plan, estimate, coordinate and manage major initiatives and projects. Collaborate closely with the QA/testing team
Serve as escalation contact for problem resolution and tracking of items using ticketing system
Lead root cause analysis and continuous improvement efforts of groups within purview
15+ years managing infrastructure operations, including but not limited to

Manager, Entertainment Technical Services Resume Examples & Samples

Lead all efforts for Entertainment daily technical operations and technical production
Serve as the SME on all Entertainment events and projects
Work closely with production and operating teams during event development, installation, commissioning and test & adjust phases to ensure successful opening and smooth transition to technical operating teams
Recruit / manage/ mentor managers of Tech Services, Show Services, Fireworks and Event Technical
Ensure technical compliance with all internal and external regulatory policies and safety regulations
Manage and maintain ongoing relationships with relevant government licensing bodies
Bachelor degree in Technical Theater, Design, or Production
At least 10 years of experience in Technical Theater, Design, Production, or Costuming
Ability to interact effectively with creative and production teams, vendors, clients, government regulatory bodies, direct reports, and front line staff
Demonstrated ability to manage capital and operating budgets
Demonstrated ability to handle all technical aspects of multiple projects simultaneously in a fast-paced environment
Excellent interpersonal skills with the ability to communicate with all levels of diverse Cast Members

Technical Services Administrator Resume Examples & Samples

Provide superior technology services to all Lilly Pulitzer business users across the company by collaboratively working with the Service Desk to provide support and when necessary by interacting directly with business users to meet their support needs. Subject matter expert in Apple device configuration and management, leveraging Mobile Device Management(MDM) software
Understand the Lilly Pulitzer business and work with the Senior Manager of Technical Services to implement, support and maintain Lilly Pulitzer technology systems, investments and projects
Build and maintain documentation on major Lilly Pulitzer Systems and, Technology Processes, Security Policies & Processes, Networks and Applications. Use this documentation to support Service Desk Analysts and Associates and enable these employees to accomplish basic technology support tasks and functions
Continue to train, learn and master your own personal technical skills to provide modern technology services to the Lilly Pulitzer business
Assist the Service Desk Supervisor and Senior Manager of Technical Services to build proper user documentation of policies and procedures within the Technical Services team of the technology department
Prepare written documentation so users can effectively use and leverage our modern technology systems. The effectiveness of software is measured primarily by what the users get out of it, rather than what the technology team puts into it
Maintain systems run books on all major IT systems and technology investments, provide technical specifications on operating software, hardware versioning, firmware and security information and keep these run books up to date for compliance and auditing purposes
Thoroughly document common IT System Administration tasks, which are repetitive in nature and train other IT System Engineers, Service Desk Analysts and IT Operations Analysts on how to accomplish these tasks efficiently and effectively
Work with the Senior Manager of Technical Services to expand your individual knowledge and expertise around modern Infrastructure, Networking, Security and Storage solutions
Maintain professional certifications and join local and web based technology groups to keep up to date on modern methodologies, approaches and processes
Understand and keep up with new technology related to systems administration, infrastructure maintenance and performance, network security and video conferencing
Identify gaps or potential areas of opportunity to improve your own technology skill sets and recommend to the Senior Manager of Technical Services training as needed
A Proficiency in the implementation of modern technology, hardware and software
Proficiency in systems maintenance and support within Linux and Windows server environments
Proficiency in Cisco network infrastructure – routing, switching and wireless
Proficiency in IT security policies and practices, such as conducting and/or supporting security assessments and remediation efforts
Solid understanding with real-life experience in virtualization and cloud/SaaS technologies and hosted offerings such as AWS
Familiarity with ITIL along with an understanding of how to deliver technology services
Ability to automate tasks via shell scripts
Knowledgeable in tools such as zabbix, solarwinds, and ansible (or puppet)
Knowledgeable in RDBMS applications—Oracle, SQL Server and mysql
Experience with Microsoft Office 365 & their on-line Exchange, Lync, and sharepoint offering
The ability to effectively manage multiple tasks simultaneously and with a high sense of urgency
The ability to effectively communicate, written and oral communication skills, with business users, technology team members and vendors
Proficiency with time and project management skills
Proficiency with working and coordinating others such as temporary task forces which include vendors, third parties and other technology team employees
The ability to develop documentation and training materials
The ability to adapt and overcome challenges or obstacles to achieve objectives and accomplish goals and tasks
At least 5 years of prior experience in a technology support position. This experience is preferably with a fashion apparel retail company who operates both retail stores and an ecommerce website

Technical Services Executive Resume Examples & Samples

Responsible for achievement of Projects on Monthly, Quarterly, half yearly and yearly basis
Building relationship and ensure service to various key accounts and Customers
Building Knowledge center for different Ingredients at Cargill
Quality System and Good Lab Practices
Sensory Tasting, Product Shelf life study,
Competition Tracking and New Product launch Track
Competition Benchmarking
Food Technologist – Graduate / Post Graduate
1-3 years relevant experience in Foods manufacturing / R&D
Experience in Culinary products -Sauce, Noodles, Soups, Fat etc, Icecream, Beverages, Dairy is desirable
Systematic Execution capabilities and open to new ideas
Strong Determination and Dedication to achieve assigned goals

Technical Services Director Resume Examples & Samples

Support property sustainability initiatives, provide expertise and program development for sustainability initiatives, including employee engagement, green teams, renewable energy, health and wellness, low-carbon transportation, community engagement, etc
Be the company's primary interface with sustainability-driven constituencies, which can include Governmental organizations, NGOs and Green Building associations
Participate in sustainability stakeholder networks to stay well informed of new developments and technologies
Implement environmental sustainability education and engagement programs in Manulife corporate offices
University degree in engineering or business administration
Minimum 5 to 7 years’ experience in corporate strategy, corporate sustainability, complex solutions sales and/or large-scale change management
Expertise and passion in sustainability and corporate responsibility, including energy conservation, resource/waste management, water conservation, greenhouse gas reduction, renewable energy, green building certification, environmental policy, funding opportunities, and sustainability performance metrics
Strategic thinker who challenges the status quo
Advanced presentation, written and verbal communication skills with track record of influencing and inspiring business audiences
Work effectively with stakeholders in multiple locations, representing different backgrounds and cultures
Ability to execute multiple priorities with competing deadlines in an environment with a high degree of ambiguity
Experience with high-level planning, budgeting and financial management. Must be able to translate and communicate the benefits of sustainability into cost savings and value
Analytical capabilities and comfort with large data sets
Experience with real estate sustainability standards (GRESB, LEED, Energy Star)
The following qualifications would be an asset: PEng, LEED AP, CEM, PMP

Technical Services Associate Resume Examples & Samples

100% For the first 3-6 months of employment: complete training per training program. Write weekly report of learnings and submit to manager using the Technical Services Associate training guide. Complete HR On-boarding Guide per schedule. Meet with manager to discuss progress at a defined frequency
Pursuing a B.A., B.S. or M.S. in Biology, Microbiology, Food Science, or related science degree
Degree completed by Summer 2017
Willingness to work 1st, 2nd and 3rd shifts
Must be willing to relocate to any of the locations listed above
Must be able to complete essential functions of this job as outlined in the job description with reasonable accommodations
Demonstrated ability to multi-task
Demonstrated effective communication skills (written, verbal)
Ability to deal with conflict
Overall 3.0 GPA preferred
Prior experience in a lab setting
Familiar with product testing
Knowledge of food related bacteria, related to product safety and quality
Ability to identify significant changes and trends in data

Specialist, Technical Services Resume Examples & Samples

Server-side IPTV experience- experience in multicast IP video network architecture, data networking, system operations, and servers
Linux OS – System Administrator level experience installing, managing, configuring, and troubleshooting Linux OS issues. Experience working with command-line based applications using Linux OS as System Administrator
Must have thorough understanding required to troubleshoot various broadcast and network equipment including but not limited to IP multicasting, edge devices, Back-haul IP multicasting, transport stream analysis tools, analog/digital receivers, encoders, decoders, signal processors, video over IP routers
Lead support for all of DIRECTV’s advertising initiatives such as Addressable Ads, DAI and locally inserted ads
Work with advanced monitoring devices to ensure the health of hardware and applications
Monitor, diagnose and triage of A/V and interactive services
Maintain the health of iTX automation systems to ensure playlist integrity, including manual appending files and editing playlists to recover from on-air issues
Proven record on maintenance of various computer applications and their configurations, compression equipment, network components, DTMF, automation and monitoring
Troubleshoot operational issues in real time and implement corrective actions to quickly resolve customer facing services
Lead change implementation activities during maintenance period, including launch of new services. Access risk associated with change management activities and escalate as necessary
Identify customer impacting anomalies and escalate as needed
Adhere to standard operating procedures and existing work flows
Assist in project research, design, planning, implementation, procedure documentation and training
Provide status reports to management as needed
Increase customer satisfaction by actively pursuing process improvements to reduce Mean Time to Restore Service
Adhere to and develop departmental policies, contribute to SIP process and qualifying team SOP’s as well as meet operational goals
Execution / Results Focus: Translates ideas into actions and results; adapts to changing conditions and unexpected challenges; focuses on successful completion of priorities; consistently meets deadlines; anticipates and overcomes task barriers
Accountability/Self-Directing: Takes ownership of tasks and follows through to results; understands own strengths/weaknesses; holds self accountable and completes tasks and projects
Quality of Work: Performs work with accuracy, efficiency, thoroughness, and effectiveness; is attentive to detail and accuracy, is committed to excellence, continuously looks for improvements
Decision Making: Recognizes problems and takes action; uses logic and good judgment to arrive at sound, well informed, and timely decisions; seeks input from others and involves others when appropriate
Communication: Communicates information, ideas and opinions professionally with clarity; works cooperatively, considerately, and professionally with others; has good listening skills; is flexible/open-minded; solicits feedback and effectively handles constructive criticism
Interpret technical specifications and requirements
Independently determine methods and procedures for assignments
Work effectively in multiple tasks and with changing priorities
Bachelor’s degree in computer science or broadcast related field
Proficient understanding of broadcasting and streaming technologies
2+ years of practical work experience in broadcast operations, network operations and/or a related industry
Experience monitoring mobile services from a system application level
Familiarity with basic Unix/Linux OS folder structure and commands
Basic familiarity with one or more Java, python, c, c#
Solid excel skills, preferably including ability to create macros
Basic familiarity with SQL queries, Splunk, log4j or other log capture tools
Experience in application support in an on-demand or streaming environment
The ability to adapt to ongoing changes in processes, priorities, tasks and workload
The ability to multi-task and make sound judgments in a fast-paced, high stress environment
Awareness of industry trends in streaming, mobile and broadcast technology
Experience with iTX automation system is a plus
Highly organized with the ability to work both autonomously and within a team under minimal supervision
The ability to work various shifts as needed, including weekends, overtime and holidays in a 24x7 operating environment

Senior Professional Technical Services Resume Examples & Samples

Have interpersonal skills and be able to get along with his colleagues and customers acting as service integrator for overall Service needs within BT management reach being an extension and local support for BT in all concerned matters
Have strong network, WAN/LAN/WLAN expertise (ex. Solid CCNP Routing & Switching network expert level – no formal certification level needed )
Have knowledge of IP network addressing, DNS, DHCP and be familiar with related troubleshooting commands
Desirable to have IT internetworking (client, network, server, application – OSI Model) knowledge
Have experience in IT troubleshooting in general
Have experience with cabling, stacking and other Network environmental capabilities to run and sustain a safe/organized field engineering role
Be aware of and able to access the BT stack tools to manage and troubleshoot network issues when needed to assist the central teams
Be familiar with and operationally understand Cisco. ARUBA, Riverbed and Juniper platforms are a plus
Be able to analyze network traffic, determine causes of network slowdowns, identify bottlenecks, detect interdependencies with other areas of service (Clients, Servers, Applications, Etc.)
Desirable to have technical documentation experience and skills (Microsoft Visio and Similar)
To lead evaluation, test & installation of system/application software and hardware provided by suppliers with controls and standards e.g. Firewalls/Data Security, MVS software, Network software and hardware
To lead test & installation of software maintenance and updates provided by suppliers
To provide lead problem diagnosis and resolution liaising with suppliers and customer/developer groups where appropriate; may be required to provide full 24-hour on call emergency support
To be responsible for meeting the system availability targets defined in the Service Level Agreement
To contribute to the management of vendor and supplier contacts and/or SLAs/OLAs to BT standards, ensuring value for money and adherence to agreed service/performance levels
To ensure operational procedures are in place, maintained and followed
To lead technical support recovery activities following failure, including disaster recovery
To provide advice & guidance to other groups on technical and operational issues
To provide resource and expertise to support product evaluations with other groups/customers
To provide lead role for appropriate operational projects with responsibility for planning, design and installation
To provide line management /team leader responsibilities where appropriate
To ensure all appropriate documentation is provided and maintained to the ISO9001 standard

Technical Services Supv / Mgr Resume Examples & Samples

Performing maintenance, repair, troubleshoot, and test of the automation type equipment and its associated components
Provide accurate and timely written reports of safety, and operational and maintenance issues
Physical requirements may include, but are not limited to, lifting (50 to 100 pounds), bending, reaching, climbing, walking, crawling, standing, sitting, climbing stairs, speaking, sight, and/or hearing to complete the job duties
Interpret data and suggest maintenance schedule/activity adjustments to the Manager
Update daily, weekly, and monthly maintenance activities schedule
Order and maintain a stock of spare parts necessary for proper servicing of the automation equipment
Ensure all Preventative and Predictive Maintenance practices and procedures are scheduled and followed
Perform Emergency repairs
General cleanup of work areas
Responding to service calls after normal work hours
Electro-Electronics/Mechanical skills
Maintenance work flow training (scheduling, PM tasking, work order creation, etc…)
Adhering to safety regulations and safe work practices
Basic skills involving organization, management, communication, computer, math, and reading schematics
Ability to pass all background checks and security screenings per airport requirements
Working shift will be decided among management and employee
Performs training and service programs to educate customers and staff in the proper operation and maintenance of products
Performs complex conflict resolution for internal and external conflicts
Completes maintenance contracts and service agreements and ensures they are being met

Technical Services Agent Resume Examples & Samples

Follow up with customers to provide resolution to situation
Transfer calls to Sales and Training as necessary
One year Technical Support experience preferred
Strong PC and key entry experience
Functionally literate - ability to read and write
Ability to meet and maintain high quality/accuracy standards
Typing 30 - 40 words per minute
Please note this is a temp role with anticipated duration through October 2016

Technical Services Advisers Resume Examples & Samples

Accountable for boiler segment growth & penetration through technical solutions leadership
Plant assessments to identify customer challenges and propose technical solutions
Establish integrated solution, lead technical offerings discussions, drive alignment with customer and cross-functional team to deliver results
Work closely with the services leaders to drive penetration at every outage/event
Troubleshoot customer boiler issues on-site and provide technical assistance to customers
Support the Technical Field Advisors as required with field work
Possess a Bachelor's degree from an accredited university Engineering, Business or other technical or business related field
Have at least 5 years of experience in Coal Fired Boiler Design, Operations or in Power Generations Services
Be able to demonstrate strong engagement experience with customers
Be able and willing to travel internationally, as required
Experience with various types of boiler configurations including two-pass, tower, wall fired, tangentially fired and CFB
Knowledge of combustion theory, pulverizer operation, coal ranking/characteristics and boiler controls
Driving and challenging mindset towards stakeholders, both commercial and technical
Clear thinker with an ability to focus on the “critical few” issue/priorities. Able to communicate messages clearly and concisely
Outstanding technical & financial analysis skills
Deep knowledge of the power generation marketplace

100

Technical Services Associate Resume Examples & Samples

Client Contact: pre and post projects / set up and participate client calls / follow up on all project details
SOW Issuance: accurate details of the project included in this document / confirm that documents are fully executed and PO in place / set the price for the project with assistance from DPM / include all necessary technical and analytical information in document / Oracle
Batch Record Generation: generate the batch records for all projects / includes labels, packaging requirements, sampling requests, mill to be used identified, milling gas identified / all internal CMT procedures followed / upon completion send batch records to clients / answer all client questions pertaining to batch records
Create & Maintain Production Schedule: on a daily basis the schedule is maintained by APM's / meet every morning with operations, analytical, quality, and shipping to deliver the scheduled needs to all parties involved / follow ups all day long with all departments to insure schedule
Shipping Documentation: on a daily basis begins to build the shipment for all client projects / shipping folders delivered to the shipping department with the necessary data to complete a shipment
Inventory Management: maintains current inventory and reports on regular basis to key clients
Invoicing: all invoices are sent from the PM department for client projects / maintain the weekly-monthly sales snap for milling projects / asked to follow up on past due accounts
Minimum 12 hr./day Project Support: project questions, shipping details, technical milling questions, etc…
Special Projects: Audit shipping costs / write-review QA procedures and quality reports / issue short wrap up of all non-cGMP projects
BDM Management: keep a handle on SOW needs through calls, e-mails, client calls / assist BDM's when they travel / assist in pulling together numbers when requested / Oracle account clean-up
Systems Design/Management: Participate in the development and refinement of systems to improve performance of Project Management group and other internal groups
3+ years experience preferred

101

Global Technical Services Resume Examples & Samples

Coordinate project tasks for teams supporting Vaccine Site Readiness work to enable the Site to achieve on-time, Right-first-time vaccine technology transfers
Cross-functional project leadership of strategic and Above-Site projects for all phases including: project planning, project management and execution
Develop team structure and lead In-line Technology Transfer projects between Vaccine Sites
Apply vaccine product/process Subject Matter Expertise for specialized Site support and lead complex investigations
Lead and mentor junior technical staff on project teams and Site Investigation teams
Lead strategic initiatives including: data analysis, process monitoring, site comparisons and technical risk assessment
Minimum 10 years experience in a vaccine technology support role: process, analytics, validation
Expertise in vaccine unit operations: formulation, filling, analytics, validation
Demonstrated strong project leadership of Cross-functional teams through project planning, execution, monitoring and closeout phases to deliver successful completion to project target milestone dates
Ability to work effectively across boundaries to build strong collaborative relation with other internal GSTC partner groups, LM Sites and external partners
Demonstrated strategic ability to develop innovative solutions for undefined problems and business processes to meet the needs of key stakeholders and project sponsors
MPS experience - LSS Green Belt certification or equivalent experience
Ability to travel up to 30% depending on site needs. On a less frequent basis, there will be a requirement to travel up to 50% in one year

102

GTO Technical Services Resume Examples & Samples

Provide process change requests and technical reports to support Vaccine Site Readiness work to enable the Site to achieve on-time, Right-first-time vaccine technology transfers
Execute strategic and Above-Site projects through all phases: project planning, project management and execution
Provide support for strategic initiatives including: data analysis, process monitoring, site comparisons and technical risk assessment
On-site support for Vaccine Site requests to support critical projects and investigations
Minimum 5 years experience in a vaccine technology support role: process, analytics, validation
Knowledge of vaccine unit operations: formulation, filling, analytics, validation
Proficiency with technology systems: change request, deviation management, technical protocol/final reports, regulatory license documentation
Demonstrated strong project leadership skills through project planning, execution, monitoring and closeout phases to deliver successful completion to project target milestone dates
Ability to travel up to 30% on a routine basis. On a less frequent basis, there will be a need to travel up to 50% in one year

103

Client Field Technical Services Associate Resume Examples & Samples

Performing advanced configuration of desktop/notebook computer equipment
Perform troubleshooting, parts replacement, system upgrades, and basic deployments and repair of Client Assets in campus/remote locations
Identify potential issues that could adversely impact End User experience and follow through on action steps
Utilize advanced tools/technical knowledge to remediate customer problems and conduct scheduled installs
When required, provide onsite shadowing to Program Field Service Team
Follow predefined procedures and tasks in everyday activities
Documents work product in system of record
Contribute to Knowledge Base
Work is regularly reviewed by Manager
Ability to receive calls during the normal business day and after hours
Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors)

104

Technical Services Proj Mgmt Resume Examples & Samples

Lead and direct one or more projects involving the design, implementation and modification of a data center environment
Develop the project resource plan by identifying the appropriate technical and business resources needed from the team
Prepare the project execution plan and coordinate activities between the client and company personnel
Manage the project from initiation through delivery, ensuring along the way that the schedule, budget, cost projections and technical requirements all meet or exceed expectations
Remain current on advances in the field of IT, specifically tools and technologies that support a data center environment
Utilize management skills, more than technical skills, to oversee the performance of projects or engagements
Provide technical analysis, research and guidance to the team in support of the project delivery
Professional experience in an IT outsource services environment

105

Technical Services Resume Examples & Samples

Collect and Process Customer Project Files and Information, including PDF’s, Excel Documents, and MIS / ERP System Data
Analyze Data and Information for consistency and production readiness. Collect business requirements from Sales, Project Management, and Production
Develop and plan to ensure a high level of information accuracy and quality for all facets of the job, including change control and validations
Manipulates, extracts, warehouses data in multiple formats
Apply advanced Excel functions such as VLOOKUP, Macros, Pivot Tables, Query, etc. to produce expected data outputs
Enters, manipulates, and revises data using Excel, Query, SQL, and other tools
Contributes to team effort by providing training and technical support
Must have advanced/expert (3-5+ years) of Microsoft Excel experience and integrated business/ERP systems (expert preferred)
Must have experience (1 – 3 years) working with Query and Business Reporting tools such as Streamline, SQL, Business Objects, Power Query, Mail Blasts,.net programming, etc
Experience with large dataset analysis and highly normalized database environments
Working knowledge of relational databases and data optimization
Excellent communication, interpersonal skills, team skills and capacity to communicate within all levels of the organization
Post High School
3-5+ years of Microsoft Excel experience and integrated business/ERP systems (expert preferred)
1 – 3 years working with Query and Business Reporting tools such as Streamline, SQL, Business Objects, Power Query, Mail Blasts,.net programming, etc

106

Rep., Senior Technical Services Resume Examples & Samples

Primary responsibility is the direction of customer relations activities in the United States with domestic clients. This position will also support customer bases in Europe and Japan as needed
Confers with production, technical and product engineers in determining and maintaining quality grade standards and specifications
Conducts research and investigate customer questions or complaints on existing products
Confers with plant personnel to develop testing procedures and to modify standards
Coordinates activities, such as resolving customer production questions and identifying route causes
Involved with product development in anticipating customer needs
Plans and conducts, or arranges for, indoctrination and training of manufacturing personnel and customers
Highly effective communication skills, strong leadership skills i.e. relationship building, commands a business and technical presence and executed project management skills
5 + years work experience paper board manufacturing or converting strongly preferred
Technical /quality control experience with customer interface essential
Advanced business or technical degree and formal training/certification in project management preferred

107

Technical Services Director Resume Examples & Samples

Work with Product Management on Services requirements for Product implementations & support
Work with customers to understand and define requirements for Services engagements
Provide high level project oversight and oversight on Services engagements
Bachelor’s Degree and/or minimum of 8 years of working in and managing a services practice
Has a strong technical backgound and is comfortable discussing with both internal and external customers
Has worked with Sales organization to help drive new business and hit revenue targets as defined by the business; including scoping and/or mentoring others to scope services/practice deliverable projects
Project management experience highly recommended
Ability to effectively present information and respond to questions from groups of managers, customers, customers, and general public
Must exhibit advanced business writing skills including but not limited to: the ability to write reports, business correspondence, business cases, and procedure manuals
Advanced skills in the preparation and delivery of Power Point presentations to customers, colleagues and senior management when needed

108

Manager, Field Technical Services Resume Examples & Samples

Provide on farm support as coordinated by the sales organization
Develop and conduct product / offering on farm demonstration trials
In coordination with the Global Technical Services Manager and the R&D group to insure university studies are supportive of our sales and marketing efforts
Provide technical interface with operations, R&D, and external entities
Develop / conduct internal and external customer technical training
Monitor competitive products / services
Ensure Customer Satisfaction
PhD in Animal Nutrition or a DVM with strong nutrition training
Minimum of five years industry or university experience in research/technical support with primary expertise in dairy cattle nutrition and management
Previous product development experience helpful
Proven track record of proactively accomplishing assigned goals and objectives
Experience and Education in beef production segments helpful
Experience in model based ration formulation and evaluation programs is required
Strong written and verbal skills and the ability to make professional presentations and proposals to both internal management and with customers
Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner
Must be well organized and detail oriented
Strong PC skills to include MS Office

109

Manager for Technical Services Resume Examples & Samples

Accountable for the maintenance of a state-of-the-art aviation training facility and a variety of training equipment that includes seven full-flight simulators, Flight Training Devices and cabin equipment
Implementation of a quality assurance program that includes performance measures for training device reliability as well as monthly reporting of departments KPI´s
Assure the highest level of customer service by staff to all customers
Responsible for the general maintenance of the facility
Responsible to manage IT and logistics for the overall Stockholm operations
Responsible for executing CAE´s strategy within own department and play an actively role in the Nordic strategy together with the Area Operations Leader and Management team
Accountable for the department’s budget
Manage projects related to the Nordic Operations ad hoc as well as Full Flight Simulator updates
Technical background, preferably within aviation or Full Flight Simulator operations or other highly regulated industry
Solid leadership experience and competence
Team management skills and experience
Ability to contribute to the Nordic management team
Solid financially knowledge of managing budgets
Knowledge of Quality assurance, IT and logistics processes
Professional competence in English and Swedish. Knowledge in Danish and/or Norwegian

110

Quality & Technical Services Resume Examples & Samples

Capable of auditing; demonstrated ability to lead audits certified and approved a plus
Ability to assess process capability including reviewing and interpreting process yield results and capability studies (cpk, ppk) as they relate to key product and process characteristics
Ability to assess gaging feasibility through review of Gage Repeatability and Reproducibility studies and recommend and implement proper changes
Ability to understand process risks with extended supply chain and sub-tier suppliers
Determine process gaps and recommend best practice improvements
Basic understanding of Geometric Dimensioning and Tolerancing (GD&T)

111

Quality & Technical Services Resume Examples & Samples

Develop and maintain meaningful performance metrics related to project team work completion, timing, budget, and resource utilization
Administer the time and attendance system (Clarity) for the Product Development community
Maintain the resource management data base (Clarity) and drive monthly resource metrics
Participate in Project Management of departmental strategic initiatives
Provide PD leadership with monthly reporting of metrics, trends and process adherence across programs
Minimum of 3 years of business analysis experience
Expertise in database query, data aggregation and analysis
Demonstrated experience in integrating disparate sources of data to test hypotheses that inform change
Strong presentation skills with experience across a spectrum of stakeholder audiences
Ability to influence across the organization at multiple levels and build collaborative, productive relationships with internal business partners and external vendors
Ability to grasp concepts associated with advanced analytics and act as a team catalyst in bringing emerging big data applications to the business, a plus
Project management experience, a plus
Visual Basic Programming experience, a plus
Demonstrated experience as a true team player who thrives on working as part of an enthusiastic and energetic team, who can inspire others, proactively collaborate, encourage idea input and who actively listens

112

Technical Services Lead Resume Examples & Samples

Prepare and participate in internal audits as per the Attest Schedule
Support in changes to Quality procedures and work instructions to ensure continuous improvement
Set up key result areas and monitor/reports on the performance of the team
Review and approve subcontractor’s procedures & Quality plans
Complete Quality Surveillance Reports (QSR's)

113

Technical Services Professional Resume Examples & Samples

ZOS CICS system software installation, customization, testing
Maintain current CICS system software for the environment
Perform upgades of CICS
Implement CICS definitions
Administer security for CICS
Provide consulting services
CICS Performance tuning
Participate in DR tests
On-call rotation
Participate in audits
Install / upgrade / support ancillary software products

114

Technical Services Professional Resume Examples & Samples

Install and maintain IMS and related products
Customize IMS, Perform IMS GENS, Perform performance tuning on IMS
Perform problem determination and resolution
Participate in Oncall rotation
Perform Security Healthchecking
Participate in Audits
Experience preferred in support of : zOS IMS, CA-Telon, Data Packer, File Manager, File-Aid, IMS Batch Term simulator, High Perf pointer Checker, IMS™ Library Integrity Utilities (LIU), Load Plus, Unload Plus, Mainview, Omegamon, Image Copy Plus, IMS Command Control, IMS High Performance Unload, MAXM Reorg, Pointer Checker Plus, Tmon

115

Technical Services Professional Resume Examples & Samples

ZOS DB2 system software installation, customization, testing
Maintain current DB2 system software for the environment
Perform upgades of DB2
Administer security for DB2
DB2 Performance tuning
SMPE (System Modification Program/Extended) Knowledge
SQL, Data Sharing, Stored Procedures, TSO / ISPF, MVS Operational Skills (TSO, ISPF, SDSF, basic MVS and JES commands, etc.)
Basic knowledge of CLIST & REXX programming/editing, IPCS & EREP, MVS Utilities (IEBCOPY, IBGENER, IDCAMS, etc), SYSPLEX & Data Sharing
Basic knowledge of Network Protocols (TCP/IP & VTAM), Security (RACF/ACF/CLAS)
Experience preferred in support of : zOS DB2, CA-DB Analyzer, CA-RC Compare, CA-RC Extract, CA-RC Migrator, CA-RC Query, CA-RC Update, Data Refresher, DB2 Utility Suite, File Manager, Focus, CA-Pan SQL, DBA-Xpert, File-Aid, TMon
Experience using Problem and Change tools (Maximo)
Experience using Micro soft Word , Excel and Lotus Notes
Experience with being involved in audits and how to present material in an audit

116

Technical Services Team Member Resume Examples & Samples

Good knowledge of CDR analysis as per configured plan dump
Good knowledge of Bill cycle Rating, PS delivery, BOM, MBILL, Bill prep, PS generation, SOA, BOCD
Good knowledge of prorate and RC, Flat discount and rate
Resolving billing queries reported by business users
Providing data as per business requests
User-ID management through Security Access Manager Tool
Carrying out production pushes as per client request and troubleshooting real-time problems
Providing RCA, rectification and mitigation for issues reported by users
Creation of scripts for daily operational activities and ad-hoc requests for business users
Active participant in all the change management processes
Knowledge in SQL, PL/SQL, AIX, JAVA

117

Specialist, Technical Services Resume Examples & Samples

Leads and/or works independently as a team member on validation and/or process improvement projects
Has ability to examine an issue from diverse perspectives (safety, compliance, automation, equipment, process, and people) in order to best understand and resolve the root cause
Provides technical support to manufacturing shop floor for non-routine problems and issues
Authors and updates technical and manufacturing documents necessary for investigations, process design/definition, engineering studies, process demonstrations, change control and validation
Accountable for the individual performance
Experience in biologics, vaccine or bulk sterile manufacturing facilities

118

Technical Services Resume Examples & Samples

Report to Vice President Technical Operations
Coordinate the technical inspection of vehicles at select NHRA Divisional events
Provide technical inspection support at NHRA National events
Work directly with race teams, manufacturers and other members of the NHRA Technical Department in the following tasks: acceptance of new components, development of new rules and requirements and the generation and evaluation of performance data
Perform chassis inspections as needed
Help manage the data produced during National events
Support the resolution of technical issues as needed
Support racers questions via email and phone
Monitor and maintain performance data
Perform chassis inspections
Support technical inspection of various classes at National events as a member of the National technical inspection staff
Thoroughly inspect confiscated parts in a laboratory environment as needed
Must have a strong understanding of automobiles and their various components
Experience working in the motorsports industry desired but not mandatory
Must be proficient with personal computers and all Microsoft Office applications
Must be proficient in written and oral communication
Must be able to travel extensively and work 25 weekends a year
Must be able to work long hours outside and at times in extreme weather
Must be able to walk and stand for long periods of time
What are your salary expectations?

119

Lead, Technical Services Resume Examples & Samples

Performs all duties of a Business Class Customer Care Representative
Provides troubleshooting assistance to Business Class Customer Care Representatives and acts as the ‘go to’ person for day-to-day questions
Assists with training for new Business Class Customer Care Representatives during the probationary period
Facilitates resolution of escalated customer issues
Provides ongoing floor support to ensure Business Class Customer Care Representatives operate with in call metric guidelines
Provides direction and takes escalations when Supervisor is not available
Minimum 2 years Business Class Customer Care/Technical Support Representative experience
Strong working knowledge of SF.com, CSG, ICOMS, RIO, IPMT, Hammer, Unified, Targus, PortPS, Kitty, and Remedy as well as strong knowledge with Business Class products, policies and procedures
Detail oriented, resourceful and strong multi-tasking abilities
Ability to work in a fast paced 24 x 7 environment, under competing deadlines, with minimum supervision
Ability to work with the public utilizing good customer service skills to maintain a positive company image
Demonstrated ability to learn, understand and keep current with the technology
Must be proactive and continually look for process improvements
Strong ability to facilitate and must be able to achieve results without direct supervision

120

Engineer, Technical Services Resume Examples & Samples

Provides technical assistance (via phone and written correspondence) to customers in response to inquiries/reports from the field about any implantable or external SJM NMD products
Participate in the development and management of troubleshooting methods and procedures
Will be required to work some weekends, holidays, and after-hours to answer customer calls on an on-call, rotating schedule
Ability to work cohesively in a team environment
Passion to deliver exceptional customer service with an appropriate sense of urgency
Must be able to type at least 50 WPM
Has 2- 5 years of experience in the medical device industry
Familiar with Code of Federal Regulations Title 21 part 820

121

Head of Technical Services Resume Examples & Samples

At least 10 years experience in pharmaceutical and/or biotechnology industry (of which at least 5 years in vaccine production)
At least 5 years experience in industrial maintenance environment
Relevant experience in engineering/automation/project management
Proven experience in people management
Advanced knowledge in biopharmaceutical technologies or equivalent experience
Good understanding of various industrial standards
Knowledge of reliability maintenance, utilities operations, automation, calibration & measurement
Proven project management experience, experience with contract management and cost benefit analysis
Fully knowledgeable on cGMP and BPF for biological products
Knowledge of culture and purification processes is an asset for Primary
Fluent in French and English (written and spoken)
To be able to manage the broad range of technical services required to secure availability and optimal performance of technical assets of the MPU
To adhere to complex regulatory requirements with the National and European reference authorities, supra national authorities and FDA
Need to provide state of the art technical services in a highly complex production environment (technical and product complexity resulting from highly automated manufacturing process technology applied on multiproduct biological materials)
Engineering degree with background in Biotechnologies Environmental and/or Safety
People management skills with demonstrated engaging, empowering and decisive leadership style and well developed relation building skills to gain trust and credibility and to build a great place to work and good social climate within the technical services team
Effective communication skills, including presentation skills
Risk assessment and risk management skills, leadership style based on proactive and preventive action
Sense of urgency, flexibility and accountability
Proven record of providing excellent customer service
Enterprise thinking (end-to-end supply orientation, cross functional team spirit, sharing of good practices within the network)
Innovativeness
Proven Planning & Organizational skills
Analytical (Troubleshooting) & Problem solving skills to manage operations and related budget
Ability to follow written procedures and document results in a neat an precise manner
Ability to maintain attention to detail, while completing multiple or repetitive tasks
Strong quality mindset – demonstrate a serious commitment to accuracy and quality while meeting goals or deadlines
Maintain a high level of integrity while balancing multiple priorities and responsibilities
Ability to lead and drive change

122

Technical Services Account Manager Resume Examples & Samples

Customer Sales Support
Promote communication and coordination between sales, operations, customer service and customers. Develop and maintain corporate level communication with corporate accounts
Manage Profitability- Obtain a minimum yearly goal in new business accounts
Demonstrate ability to negotiate pricing and contract requirements During customer sales calls, determine adequacy of present level of service and recommend adjustments
Complete annual sales revenues budget
Reports. Assist in the collection of invoiced revenue from customers. Manage and control sales expenses and ensure the timely submission of business expenses
Develop and maintain technical understanding of all site and technical service line of business
Maintain ability to work with little or no supervision
Maintain ability to handle multiple tasks simultaneously

123

Technical Services Technician Resume Examples & Samples

Class C and Class B Box Truck Driver
Does quality control check and sorts bins according to the retail contract - Additional responsibilities include the loading, packaging and segregation of materials and waste products
Assist the CleanPack Chemist in the safe and compliant execution of assigned lab pack projects/jobs as needed
Ensure drum count is correct and that drum conditions are shippable in accordance to the policies and procedures of Clean Harbors Environmental Services, Inc

124

Technical Services Technician Resume Examples & Samples

Loading, packaging and segregation of materials and waste products
Assist the CleanPack Chemist in the safe and compliant execution
Class B CDL with Hazmat Endorsement is required
Tanker Endorsement preferred
Ability to travel 75-85% of the time to OK, AR and North TX

125

VP of Technical Services Resume Examples & Samples

Responsible for the creation, update and execution of Strategic Plan and Roadmap which leverages strategic initiatives within the department business units and will take into account future developing technologies across enterprise
Facilitates the study of new technologies and their applicability to Bunzl’s assets and the needs of the company for the future. This includes hardware, software, telecommunications, and development platforms
Responsible for enterprise architecture, developing and maintaining the architectural blueprint and ensuring architecture is aligned with the company’s operating model, strategic goals, and objectives
Develops and recommends new technologies for improved business results
Conducts long-range planning and project prioritization through risk based business cases at the request of Bunzl’s business units by providing resources and personnel to meet their needs
Leads cross-functional project teams. Promotes change in culture and business systems that will ensure achievement of strategic goals within the organization
Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and discharge

126

Engr Technical Services Resume Examples & Samples

Coordinate development, feedback and distribution of recommendations for revision of industry standards and applied technical practices related to LISI legacy products
Coordinate related auditing activities among LISI intellectual property licensees
Organize and maintain an accurate, up-to-date and accessible database of LISI legacy products and their technical data for use in supporting proprietary product lines
Develop related training materials and coordinate training sessions for interested parties as necessary
Promote and manage product line improvements driven by new customer or regulatory requirements (Including government environmental regulations)
Coordinate issuing of standards, technical literature, catalogues, brochures and other related technical publications. Develop and manage system of distribution for such documents
Organize and perform efficient technical surveillance, characterization studies, identify and address trends and issues related to LISI legacy products. Coordinate R&D, engineering and other technical resources and assist LISI management in addressing related issues
Organize and coordinate periodic LISI standard committee meetings involved with LISI licensees, leading industry representatives, customers and suppliers. Maintain high visibility of events related to LISI legacy products throughout the industry, promote, influence and coordinate maintaining high quality for LISI legacy products and employment of best production practices
Coordination with European Technical support resources
Develop and manage project portfolio related to LISI legacy products
Minimum of Bachelor’s degree in Mechanical Engineering or a related discipline
Knowledge of aircraft fasteners and structures as well as manufacturing process such as metal forming, bending, turning, milling, drilling, tapping, thread rolling and metal finishing processes are critical
Proficient knowledge of MS Power Point, Database software; Internet software; Spreadsheet software/ Word Processing software; 3D Computer Aided Design using SolidWorks
Should have four to six years relevant work experience

127

Director of Technical Services Resume Examples & Samples

Understanding of sales and marketing techniques
Good troubleshooting abilities
General knowledge of Microsoft Office software packages
Thorough knowledge of successful marketing techniques and programs
General knowledge of office procedures and equipment
Possess a degree or advanced degree (Ph.D. preferred) in entomology or a science related to pest management
Well versed in the field of entomology and structural pest management, food industry pest management preferred
Minimum of 1-2 years of experience in pest management or a related field required; 2-5 years preferred
Pursue and maintain appropriate professional certifications (certified commercial pesticide applicator, BCE, sanitation certifications, etc.)
Ability to push or pull up to 20 lbs
Extensive keyboard and computer work
Long periods of sitting
Moderate to frequent travel required

128

Technical Services Resume Examples & Samples

A team-based servant leader who leads by example
Strongly supporting the Product Owner and Development Team in their progress to the goal of the iteration and release
Leverage experience and specialized knowledge to guide and coach the Business Intelligence team on how to use Agile/Scrum practices and principles to get the most out of self-organization
Teach techniques around planning, decision making, collaboration, and introspection to make the processes more effective, efficient, and engaging
Help teams develop through impartial observation and suggestions so we can continuously improve
Facilitates all team meetings, including daily stand-up, iteration planning, team demo, retros and more
Removing impediments so the team can remain focused on achieving objectives
Facilitating discussion, decision making, and conflict resolution
Assisting with internal and external communication, improving transparency, and radiating information
Supporting and educating the Product Owner, especially with respect to refining(aka grooming) and managing the product backlog
Assist in thoughtfully modifying our processes so we can be more successful
Enjoy coaching and mentoring a team to maximize progress and potential
Motivated and driven, and have the ability to influence and drive teams to success using Agile/Scrum/Lean practices
Bachelor of Science in Information Science/Systems, or equivalent experience and industry certifications
First level Scrum Master certification (PSM I, CSM )
In-depth knowledge of SAFe (Scaled Agile Framework) three plus years’ experience as a Scrum Master
Excellent communication, interpersonal, organizational, facilitation, presentation and team building skills
Experience with Rally or other Agile Management tools

129

Engineer, Technical Services Resume Examples & Samples

Responsible for assigned projects regarding process validation associated with current commercial products as well as new products
Lead process validation and product support activities with existing commercial products
Conduct Root Cause Analysis Investigations for major process/product problems
With guidance, prepare commercial batch record, study protocol, summary report, qualification documentation, investigation report
Carry out experimental studies and product reformulations, as required, to establish corrective action
Remain trained and qualified in all GMP/DEA related issues and all SOPs related to performance of duties
Bachelor’s degree with more than 1 year of relevant experience, or Master’s degree with 0~2 years of relevant experience in Pharmaceutics, Chemical Engineering, Chemistry or equivalent discipline or training
Basic knowledge of cGMPs and other regulatory requirements governing pharmaceutical manufacturing

130

Technical Services Rep Resume Examples & Samples

Responds to and resolves a variety of product/service requests, questions and concerns of moderate complexity via telephone, written correspondence or on-site visits
Investigate and troubleshoot matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems by working with multiple functions which may include Operations, Engineering, Sales and Marketing
Provide high level of technical support to other departments within and/or external to the organization (may include Dealer Schools as required); may provide technical support and training to other departments within the organization
Conduct research and investigations to determine validity of warranty claims and may make Warranty Policy Adjustments as required, failure analysis issues and product liability claims by working directly with consumers or dealers/distributors in order to resolve complaints
Assist with locating various product parts in critical situations that require expedient resolution
May oversee the work of lower level staff
Maintain and apply a broad knowledge of principles, practices and procedures regarding Briggs & Stratton products and equipment for unique situations that require new and creative solutions
Good negotiation and problem resolution skills
Good interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment
Strong mechanical aptitude preferred
Minimum of two years of experience in a troubleshooting and repair capacity required, preferably in the engine powered product service industry
Customer or technical support experience also required

131

Technical Services Proj Mgmt Resume Examples & Samples

2 years relevant experience with Bachelors in Science; 0 years with Masters. In lieu of formal education, High School diplomas or equivalent (GED) with 6 years of relevant experience
Demonstrated understanding of Microsoft suites
Able to prepare and analyze data and figures
Ability to compose materials such as detailed reports, work‐related manuals, publications
Ability to develop and present material outside the immediate work function
Ability to comprehend and analyze complex problems and develop solutions
Ability to relay and receive information
Able to gather, collate, or classify information
Able to perform work in an approved environment during specified work hours
Able to work in both external and internal environmental conditions
Demonstrated understanding of MRO business and Supply Chain reporting systems
Experienced in development of executive level briefings and Metrics

132

Technical Services Project Engineer Resume Examples & Samples

Support the rapid development and growth of technical and field services
Proactive onsite technical consulting for powertrain equipment
Identification, and calculation of customer benefit through onsite technical consulting
Commercial responsibility for field and technical services – revenue, margin, offers, contracts
Technical responsibility for application of GKN’s service products and service offer content
Customer relationship and project management - from first sales lead to technical follow-up
Onsite demonstrations of GKN service technologies – e.g. Condition Monitoring, Torque Measurement, Smart Products
Develop and execute sales plan for technical and field services together with local sales managers – target customers, visit plans, follow-up plan
Documentation and reporting of service sales activities and results
Onsite customer training on technical service topics
Documentation of customer case studies including technical and commercial content
Support development of service sales capabilities in local sales teams
Provide feedback to Commercial Programme Management and Service Operations regarding development of new service products
Manage on-site technical and field service quality control and customer feedback process
Actively support continuous process improvement
Technical education and hands-on experience in powertrain services and rotating equipment
Experience in industrial maintenance strategies
Experience in the marine, pulp & paper and steel industries would be an advantage
Experience in vibration analysis and condition monitoring wold be an advantage
Ability to solve complex technical problems together with a diverse group of stakeholders
Strong customer focus and entrepreneurial working style
Ability to think strategically about complex technical and commercial challenges
High degree of self-confidence in complex, high-pressure situations
High level of flexibility and ability to work under pressure
Willingness to travel frequently including globally
Advanced negotiation skills
Fluent written and spoken technical English

133

Coatings & Concrete Technical Services Technician Resume Examples & Samples

Perform color matching and formulating product development activities to meet customer needs by mixing designs using our pigments with customer supplied materials
Develop new blends, colors, formulations and application methods focused on new markets, customers and creating customer value
Assist with improvements in color matching by monitoring laboratory goals and guidelines, along with maintaining detailed records of formulations, creating, reviewing and revising documented lab procedures
Investigate quality complaints, assist in determining root cause(s), assist in creating and implementing corrective actions
Travel as required to test and validate formulations in field plant trials, support sales team as technical advisor, build and maintain customer relationships, support other business laboratories
Associate Degree in Industrial and Engineering Technology or related field with two plus years of related coatings and concrete experience
Must have a level of proficiency with Internet, Email and Microsoft programs, data collection and database management

134

Global Technical Services Resume Examples & Samples

Provide 2nd line support globally for System/ DBA issues on Hospitality applications (Dataguard, Performances, RMAN, Block data corruptions, etc.)
Provide technical guidance on the Application, Database and System layers, to
1st line supports
Customer Success Managers
On-call service on a rotational basis to manage any critical incidents outside office hours
Adhere to Global L2 Support standards, and ensure 1st line supports follow the published guidelines
Prepare incident reports when required
Liaise with 3rd line support, Development, and Product teams
Participate in cross-division training programs to strengthen System/ DBA knowledge within the Global L1 application support teams as well as to extend the application knowledge within the Global System/ DBA team
Work with global product L2 and L3 teams on customer escalations to get issues analyzed, sustainable solutions developed and implemented
Committed to the delivery of outstanding service to customers
Extensive knowledge in the domain of networks and databases (MS SQL, Oracle)
Strong experience with Linux, Microsoft desktop and server operating systems
Extensive experience with virtualization
Knowledge of the hospitality and IT industry is essential
Good knowledge of MICROS applications (Hotel and/or F&B) is beneficial

135

Quality & Technical Services Resume Examples & Samples

Proven ability to communicate technical subjects in a clear and understandable fashion to supervisors and key stakeholders required
Proven success delivering to project milestones or deadlines on-time
Supporting multiple projects simultaneously requiring planning, prioritizing and communicating their status a plus, as is delivering small – medium scale projects from concept development through successful implementation
Direct experience in a variety of product development, testing and certification processes desired
Willingness to learn or develop new data/technical publication documentation tools a plus
Demonstrated ability to document and improve processes and procedures highly desired. Travel to test facilities, government offices, association meetings or conferences and to other H-D facilities may be required

136

IS Technical Services Architecture Manager Resume Examples & Samples

Increasingly responsible IS management roles, preferably an enterprise IS/IT technical health care setting, typically acquired in 12 to 15 years
Direct the design, development and successful implementation of sophisticated technologies to support a large, complex and geographically diverse multi-entity business
Effective human relations and personnel management skills
Creative, innovative, intuitive, responsive, resourceful and flexible in responding to changing needs and priorities
Manages the technical service line team consisting of 8 to 15 enterprise architects and engineers for Sutter IS

137

Senior Specialist.technical Services Resume Examples & Samples

Lead technical community related to FCC PT
Support on analysis product/market combinations
Build technical value propositions
Manage community of practice communications(VGO Connection – FCC PT)
Train and educate TSS on best practices
Steer/advice R&D team on FCC PT projects

138

Associate Director, Technical Services Resume Examples & Samples

 Provides process, equipment, and operational knowledge in design of new inspection equipment and new inspection technology
 Responsible for characterizing the process parameter ranges for products on the inspection equipment
 Lead role in inspection equipment design, selection, FAT, IQ/OQ, and PQ including role as CPTL for new inspection machine projects
 Serves as a vision inspection subject matter expert within Merck, externally, and during regulatory inspections
 Critical leader in ensuring all validation work is completed according to plan.　
 Responsible for establishing statistical process control limits for inspection process reject rates
 Coaches, manages, and develops a team of engineers through a direct reporting relationship. Recruits and hires engineers and scientists to support manufacturing operations
 Leads and/or coaches employees on complex manufacturing investigations and process improvement projects
 Has ability to examine an issue from diverse perspectives (safety, compliance, automation, equipment, process, and people) in order to best understand and resolve the root cause
 Monitors the health of the process through continuous monitoring and the annual process review or continuing validation activities
 Develops and assures consistent application of standardized work, engineering and process tools
 Provides technical support to manufacturing for complex problems and issues
 Coaches those providing technical support to manufacturing
 Designs and conducts experimental protocols as needed using the Technical Operations lab facilities and/or production equipment at full scale
 Authors and updates technical and manufacturing documents necessary for investigations, process design/definition, engineering studies, process demonstrations, change control and validation
 Serve as a primary technical reviewer/approver for investigations and significant process changes
 Links with key functional leads on site and above site to provide input on behalf of the site team
 Takes a leadership role in regulatory inspection activities for the facility
Minimum 8 years post-bachelor’s degree experience in GMP manufacturing and/or technical support of GMP manufacturing operations (or M.S. degree plus 8 years; PhD degree plus 6 years)
Minimum two years of Management or Supervisory experience
Experience in biologics, vaccine or bulk sterile manufacturing facilities in a process or validation support role
Highly developed communication, leadership and teamwork skills
Experience leading and managing departmental or cross-functional teams
Some travel required (<5%)
BS, MS or PhD in Chemical, Mechanical, or Electrical Engineering
Vision inspection systems experience, validation or automation focus, tendency to work hands on
Has a practical understanding and application of technical guidance documents e.g. PDA technical reports
Experience in vaccine or sterile product manufacturing
Strong technical writing and communication skills, strong project management skills
Advanced degree (M.S., PhD) in science or engineering
Sterile manufacturing and/or Vaccine manufacturing experience
Validation experience
Six Sigma certification
Regulatory inspection presentation experience with external regulatory authority representatives

139

Technical Services Analytics Intern Resume Examples & Samples

Develop whitepaper on the impact of product obsolescence as it relates to our portfolio
Kick start a program to build a greater social media presence (ie. Design an App, expand our online presence on Linked In, GE website, etc.) to promote the Lifecycle Management program
Measure the LCM Program against realized orders (ie. Program Value)
Creating standardized reports for identifying Lifecycle Management initiatives
Strong knowledge of Social Media tools
Process Improvement mindset
Very proficient in Microsoft office, especially Microsoft Excel
Ability to analyze data for trends
Great leadership and self-initiative skills

140

Technical Services Resume Examples & Samples

Equivalent of four (4) years college level training in business, engineering, construction, management or business administration subjects
Equivalent of three (3) to five (5) years of industry experience including previous leadership, sales, and marketing with responsibilities for identifying leads, closing sales, and providing oversight to a project implementation team
Advanced knowledge of Microsoft Office Suite - Word, Excel, and Outlook required; working knowledge of SharePoint preferred
Strong Needs-based Sales skills
Strong communication, interpersonal and presentation skills
Knowledge of building infrastructure systems
Well-connected in the facilities management and/or construction industry
Solid understanding of building commissioning and/or related energy services

141

Diagnostic Technical Services Intern Resume Examples & Samples

Be currently working on or have completed a bachelor’s degree in Biology, Chemistry and/or Forensic Science from four-year college or university
Have laboratory experience using micropipettes and running ELISAs
Be proficient in Microsoft Word, Excel and PowerPoint to compile and evaluate data and create technical documents
Be able to effectively present information and respond to questions from members of the Diagnostics team

142

Technical Services / Field Engineer Resume Examples & Samples

Become proficient at identifying surface defects in common non-conformances (Class A material)
Identify the root cause of the non-conformances
Coordinate acceptance of responsibility respect to our obligations to the customer (quality and delivery)
Initiate and coordinate the containment of non-conforming product at customer sites once the responsibility has been accepted
Coordinate temporary remedial actions at customer sites related to non-conformances (rework before or after stamping)
Initiate and implement actions to prevent & correct product quality non-conformances
Represent the needs of the customer in internal functions in addressing TS-16949 requirements, such as selection of special characteristics and, corrective and preventive actions
Balance the customer quality and production demands with Novelis manufacturing disciplines to maintain the projected profitability of the program
Manage customer claims to achieve quick and appropriate resolution
Organize containment activities at customer controlled and toller facilities
Organize the collection of material samples and final reporting of results to customer regarding non-conformances
Maintain key account managers informed regarding alternative materials, suppliers, or any other factor that can alter the basic business assumptions for the application in question
Report main quality trends due to a specific part, customer facility, etc
Develop or review corrective action plans to address customer claims
Issue quality reports in a consistent and timely manner
Bachelor’s Degree in engineering or related technical field
Preferred previous experience in the automotive industry
Strong technical troubleshooting skills
Willingness to relocate closure to customer/internal operations site(s) to further support after program launch
Ability to travel 80% with the local and regional area

143

Director of Technical Services Resume Examples & Samples

Experience providing leadership to team(s) of highly skilled network and infrastructure systems professionals for operating systems, applications, networks and security within an IS organization
Experience building and managing a 24x7x365 technology operations and fail-safe technical infrastructures for mission critical company applications
Manage projects relevant to operational concerns and deliverables, produce project plans, assemble teams, and delegate tasks to ensure successful results
Strong customer service orientation and experience. Partner with vendors and other service groups within the IS organization to satisfy customer requirements
Define, implement, and manage all centralized infrastructure technologies
Ability to obtain high level of operational efficiency in technology infrastructures
Communicate in a clear and concise manner
Bachelor's Degree in Computer Science is required. Master’s Degree in Computer Science is strongly preferred
Eight (8) years as a Network Engineer or Project Leader with at least Five (5) years in management
10 – 15 years as a Network Engineer, Project Leader or Network Manager in a healthcare setting is a strong plus
Excellent communication skills – verbal and written working knowledge of most PC based software applications – Microsoft Office, E-mail, etc
Technical – Strong, hands-on, knowledge of all supported infrastructure technologies, applications (Citrix, VMWare), SAN, cloud services, network operating systems (Windows Server, AIX), network routing, switching, firewalls and TCP/IP
Strong knowledge of Healthcare Information System is preferred

144

Technical Services Systems Manager Resume Examples & Samples

Review and Technical Issues in support of returning AOG aircraft to service
Review and implementation Technical Documentation. Airworthiness Directives, Service Bulletins and Service Letters etc…
Development and implementation of prevent measure to prevent in-service technical defects
Oversight of calibrated tooling control
Review of repeat aircraft defects to identify trends and initiate corrective action
Review reliability problems and work with aircraft OEM/component manufacturers to resolve

145

Quality & Technical Services Resume Examples & Samples

Drive Continuous Improvement into the daily, weekly and monthly reporting processes by improving the time from request to report generation
Knowledgeable in the use of statistical and data manipulation techniques, Weibull Analysis
Working knowledge &/or understanding of motorcycle, automotive, or other recreational vehicle products
Demonstrated experience with formal problem-solving tools; i.e., Six Sigma, Shainin Red X, DMAIC, etc
Demonstrates an ability to effectively communicate with functional area leadership and build credibility and influence with them
The candidate must be able to demonstrate a level of communication and interpersonal skill that enable effective working relationships. Also, must have the ability to work well with a variety of people at every level of the company
Ability to work in a team environment and collaborate with others is necessary
Ability to ask questions that get to the heart of issues and work with individuals who have data needs and recommend solutions
Flexibility to work in an interactive environment with a high tolerance for ambiguity and change
Self-starter with the ability to multi-task and effectively work under tight deadlines on a regular basis
Requires the ability to plan, prioritize and manage multiple projects effectively
Proficient computer skills: Excel, other Microsoft Office products, and/or statistical analysis software

146

Specialist Vaccine Technical Services Resume Examples & Samples

Leads and/or works independently as a team member on manufacturing investigations, validation and/or process improvement projects
Monitors the health of the process through continuous monitoring and the annual process review or continuing validation activities. Assures consistent application of standardized work, engineering and process tools
Conducts and may design experimental protocols as needed using the Technical Operations lab facilities and/or production equipment at full scale
Participates in regulatory inspection activities for the facility
Two (2) years post-bachelor’s degree experience in GMP manufacturing and/or technical support of GMP manufacturing operations (or M.S., PhD degree)
Experience managing multiple tasks simultaneously, including leading small projects

147

Senior Director, Technical Services Resume Examples & Samples

Provide leadership and direction for planning, organizing, developing and integrating the technical efforts, including establishment, execution and reporting of departmental systems, goals, priorities, schedules, risk analysis, budgets, metrics and timelines. Initiates and facilitates cross-functional project meetings as necessary to achieve goals
Responsible for the scale-up, transfer and launch of new products from R&D to commercial manufacturing. Develops and executes technology transfer project plans in collaboration with various site functions, R&D and regional functional teams, and provides the interface support between process development and manufacturing operations in order to ensure proper and timely implementation of product launches
Ensures the establishment and maintenance of a site master validation plan for all products and test methods. Present information as needed to meet regulatory agency requirements
Provide on-going product and process support for commercial operations once the new technology is operational
Manage all technical product issues and lead experimental design related to process improvement, scale-up, introduction of new technology with a focus on improving quality and cost
Lead method development for analytical problem solving to ensure compliance of materials and methods. Evaluate and recommend analytical and instrumentation improvements and changes
Lead complex laboratory (LIR's) and manufacturing investigations (MIR's) to identify root cause to develop and implement effective corrective and preventative actions (CAPA). Responsible to collaborate with Quality Assurance, complete investigations in a timely manner and provide routine updates in keeping with site procedures and policies
Partner with operations to identify and prioritize the continuous improvement of the company's existing technologies (i.e. Process Analytical Technology) to improve the quality, safety, reliability, RFT and productivity of the manufacturing and testing processes. Support the development of new technologies and/or product innovations in conjunction with quality, engineering and manufacturing
Monitor the regulatory landscape to ensure methods, materials, processes and technologies are compliant with current and future regulations. Provide guidance to site leadership of most current validation practices and tends in the industry, conduct benchmarking exercises and participate in industry forums to ensure technological concurrence
Support the implementation of the Operational Excellence program on the site by encouraging staff to identify, lead and implement improvements through structured problem solving, statistical data analysis and determining root cause
Comply with company and legislative Environmental, Health and Safety requirements
Support and execute any other duties as assigned
Master's degree or equivalent. Specialisation in Engineering, Science or Business, desirable
Experience in a R&D or Technical Services leadership role (5 years minimum)
Experience in Senior Leadership i.e. head of function with people manager experience (5 years minimum)
Experience working with inhalations, desirable
Must have technical understanding of pharmaceutical product formulations, and pharmaceutical unit operations
Requires understanding of Health Products Regulatory Authority (HPRA) regulations, Food and Drug Administration (FDA) regulations, Current Good Manufacturing Practices (cGMPs), and EU guidelines
Must possess excellent leadership skills that encompass visionary, planning, analytical, strategic, critical and systems thinking skills
Must possess excellent verbal and written communication, organizational skills, leadership, management, communication, time management, organizational, interpersonal, and technical writing skills

148

Director of Standards & Technical Services Resume Examples & Samples

Strong understanding of American National Standards Institute rules, procedures and policies related to the development of national consensus standards
Proficient in the use of Windows operating system and Microsoft Office programs
Strong interpersonal and consensus building skills and focus on customer service
Good public speaking & presentation skills
Proficient in time management and organizational skills
Web content and social media management (preferred)
Understanding of the applicability and relevance of technical standards for building materials and assemblies (preferred)
Understanding of basic engineering principles related to the design of building materials and assemblies (preferred)
Bachelor's degree from a four year accredited college/university
5+ years of experience in managing association technical committees
2+ years of experience in developing or participating in the development of ANSI consensus standards
Experience with codes, standards and regulations for the residential and commercial construction industries (preferred)
Experience with environmental, energy and building performance issues related to residential and commercial building design and construction (preferred)
The position is located in Washington, D.C. and does require periodic travel

149

Analyst for MAS Technical Services March Resume Examples & Samples

Tasked to handle first tier called-in cases to be closed/resolved as measured by the eAccess (Clarify) system. Expected to receive 90% maximum score in all transactions received; whereas, performance rating of 80%-89% is considered acceptable but scores with 79% below is considered unacceptable and will merit coaching for improvement
Accountable for the quality of work through Transactional Survey answered by clients. A score of 98% or higher is considered exceeding expectations, while scores of 95% to 97% are meeting expectations. 94% below is considered below expectations with coaching opportunity for improvement
Accountable for the efficiency of work measured through Average Call Handling Time generated by the Avaya and CMS phone systems. Goals and Ratings will be based on supported products and/or skills assigned
Provides Security Management support such as: Self-Service Registration, Client ID, New User, Login-issues, Identity Verification and reports
Helps in Administrator Access related concerns (issuance, resetting passwords, downloading, and troubleshooting installation issues)
Assists in Secured email management including password resets and account deletion and registration
Provides support on hardware, software and internet-based issues as needed to attend online ADP product classes

150

Technical Services Technician Resume Examples & Samples

Drive Class B box truck
Loading, packaging and segregation of materials and waste products at customer locations
Class B CDL preferred
Ability to obtain an maintain tanker and hazmat endorsements
Ability to interact professionally with customers
Ability to operate a mobile computer

151

Engineering Technical Services Intern Resume Examples & Samples

Develop an understanding of GD&T principles
Follow control plans and conduct inspections to obtain dimensional data from parts and assemblies
Develop reports using a Quality Analysis database
Develop an understanding of statistical methods for predicting part quality
Support the DM group in daily tasks related to managing product quality at the part and assembly level
Currently enrolled in a BS/BA or MS program with a mechanical or electrical engineering degree focus. Minimum qualifications include completion of sophomore year in a engineering program leading to a Bachelor’s degree
Demonstrated PC skills (Outlook, Word, and Excel; prior experience using Access database system preferred
Automotive experience/interest desired; excellent organizational/communication skills
Knowledge of 3-D CAD software a plus

152

VP, Architecture & Technical Services Resume Examples & Samples

Identifying required resources to achieve project goals
Generating preliminary assessments, technical solutions, fee proposals, presentations, studies, and general support
Transitioning project management activities from design to construction phase and construction to completion phase
Communicating with the General Contractor, Owner, and other stakeholders
Supporting and providing input to development strategies, goals, and objectives specific to project execution at each project phase
Developing and managing project plans, schedules and scopes of work
Assisting the business development team in responding to requests for proposal and bid process
Assessing site safety and implements actions to prevent injury to property and personnel and ensuring safety compliance of all on-site personnel
Assuming financial responsibility for project including accurate, timely and relevant reporting to stakeholders
Monitoring, controlling and reporting on the financial performance of projects
Assessing any potential job cost impacts, submits, negotiates and tracks all change orders requests
Reviewing contracts, drawings, specifications and other resources to answer questions in a timely manner
Ensuring that all material and equipment is purchased in a timely and cost-effective manner
Responsible for the development and implementation of a comprehensive construction plan
Monitoring progress towards goals to anticipate potential problems

153

Technical Services Team Lead Resume Examples & Samples

Develop and maintain key metrics and dashboards to monitor progress and performance
Maintain performance in line with agreed targets for Quality compliance, Productivity and Customer experience
Reviews and analyses data set trends with the technical service team
Considering the data set trends provides direction in terms of setting work priorities and for process enhancement. Leads investigations of the negative trends and implementation of actions
Reviewing continuously opportunities to streamline processes and implement changes that will drive efficiencies and improve our quality compliance and customer’s experience
Organising the workload for the team and ensuring that the right resources are available and trained to the highest standard. Team management (i.e.: holiday requests, shift rota, team motivation, team meetings, etc...)
Responsible for the Induction and training of new team members ensuring that the highest levels of training are delivered and measured. Also maintain and grow personal knowledge and skills, technical and / or product knowledge within the team
Foster teamwork and provides development opportunities and performance feedback to all direct reports
Ownership of internal and external audit actions to ensure the effective closure of corrective actions. Evolution of the implemented corrective and preventive actions against trends to assess effectiveness of the same
Writes procedures and other Documentation needed for the enhancement of processes and systems
Perform all job duties in accordance with relevant policies: Alere policies & regulatory compliance Partner with the QA/RA function to ensure adherence to the Quality Management System is at the core of all Technical service activities and meeting both ISO13485 and FDA 820 requirements on complaint management

154

Head of Technical Services Resume Examples & Samples

Demonstrated experience in a Head of Technical Services / Manufacturing Engineering / Industrial Engineering function for a complex manufacturing site. Must include experience of working at a senior site leadership level
Strong strategic and technical leadership – Demonstrated ability to design and drive manufacturing process strategy at a senior level, influencing others, inspiring multiple teams, and driving continuous improvement
In depth knowledge of manufacturing process improvement tools, e.g. Six Sigma, Lean Manufacturing (JIT, KanBan, Kaizen, 5S) systems
Demonstrated track record in leading a health and safety culture in a factory / test / depot environment (or equivalent)
Educated to degree level in a relevant Manufacturing, Engineering or equivalent level experience

155

Technical Services Lead Resume Examples & Samples

Provide assistance to Associate technicians during diagnosis and repair of ResMed devices. Act as a Technical advisor to assist Technicians & Associate Technicians
Perform evaluation, testing, and repair of products in accordance with approved service manuals and other ResMed Quality System documentation. Will be required to fill in as a working Technician as dictated by current business conditions
Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment (i.e., flow meter, manometer, digital voltage meter, etc.) and provide clearly written recommendations to customers regarding repair of equipment
Perform Technical Supervisor’s duties in his/her absence
Maintains product knowledge base, and stays up to date with all technical specifications and notifications on the full range of ResMed products
Ability to work with Sr. Technical personnel in remote ResMed offices
Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended
Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation
Handle escalated complaints or written inquiries customers regarding ResMed and select third-party products. Document and manage customer issues and related findings within the complaint management system
As required, handles technical service related calls and assists customers and sales force with product queries
Responsible for assisting the Technical Service supervisor and manager in fostering and maintaining a Lean-thinking culture based on continuous improvement and the application of basic Lean Manufacturing principles
Support other members of the Technical Staff on projects and special tasks
Other tasks and responsibilities may be assigned
Must have a minimum of 2 years of experience performing hands-on technical repair
Hands on experience with common hand tools, jigs/fixturing and basic test equipment typically used in an electro-mechanical manufacturing environment required
Familiarity with and experience in common office computer applications, e.g., MS Excel, Word, and PowerPoint
Associate's degree (A.A.) or equivalent from two-year College or technical school with an emphasis in electronics. Equivalent combination of education and experience may be considered
Experience in medical device manufacturing, servicing, or reverse logistics
Experience in the application of and compliance with FDA regulations
Experience in the application of and compliance with ISO standards
The ability to function and thrive in a Lean process environment with an emphasis on continuous improvement
Familiarity with and experience in MRP/ERP systems for labor and inventory management
Professional and effective communications skills – both verbal and written. Ability to effectively interact and maintain professionalism with customers, both internal and external, via phone and email
Strong troubleshooting, logic and analytical skills. Strong editing, reading comprehension, and conceptualization skills

156

Technical Services Administrator Resume Examples & Samples

Manage order and invoicing processes for Training / Professional Services orders
Host student attendance and fulfill class needs (lunches, handouts) for all Training classes in North America
Manage student certification status and deliverables (certificate of completion, etc.) for all successful attendees of AMAG training courses
Process Training student inquiries, enrollment, and certification procedures
Update class schedules with attendees, issue student rosters to AMAG employees and provide awareness of company attendance
Coordinate student re-certification enrollment, certificate re-issuance and internal tracking mechanisms (CRM/Footprints)
Provide order entry and invoicing fulfillment for Professional Services, utilizing Footprints and Great Plains software
Provide month end numbers updates to Training / Professional Services management. Cross reference services internal revenue tracking to the AMAG daily financial reports
Provide proactive communication to Training Management regarding low student class enrollments; facilitate / lead customer communications to increase enrollment
Provide customer communication coordination for all Services department via AMAG Partner Site, Marketing Blasts, and Internal Service alerts. Coordinate blasts and marketing drafts with Marketing for review and delivery
Provide process leadership on efforts to increase efficiency for all internal processes
Provide Technical Support order processing, tracking and scheduling assistance for customer shipment receipts and database upgrades
Coordinate Transaction Surveys for the Technical Support and Training Department
Contact customers for additional details pertaining to their survey responses
Assist with the management of Vendor Agreements
Support Vice President Customer Services as needed with various projects
1-3 years of customer service experience in an office environment
Highly adaptable and flexible to customer / company needs and “constant improvement” philosophy
High productivity and Time Management skills; able to juggle demands of multiple departments
Exceptional customer service skills, in particular, during situations of policy exception requests and facilitating delivery of message
Company leader in providing suggestions and implementation for improvements to further Exceptional Customer Service delivery
Quality and Process driven to facilitate streamlined efforts and cross departmental access to information
Willingness to learn new skills as is expected in a high growth environment
Ability to manage delicate customer situations in a manner that takes into consideration standard policies but provides solutions to meet customer needs
Ability to learn CRM, Great Plains, Footprints, and Sharepoint to administrative level and reporting capacity
Interest in long term development of basic product and service technical offerings
Existing experience with Microsoft software (CRM, Sharepoint, Great Plains) or SalesForce
Marketing experience to be utilized in the creation of Technical Services customer communication needs
Strong knowledge of Microsoft Office, such as Microsoft Excel foundation for extracting, managing, and report data sets and PowerPoint for presentations

157

Quality & Technical Services Resume Examples & Samples

Minimum of 3 years quality assurance experience directly related to manufacturing
Proved experience in problem solving and decision-making
Knowledge of QMS assessment, measurement techniques, and the product development process
Professional society/organization certification preferred (ASQ, APICS, etc.)

158

Specialist, Technical Services Resume Examples & Samples

Responsible for supporting Steward Observatory Principle Investigators and Scientists in all aspects of the development of robotic telescope systems including: opto-mechanical integration, software development, integration, and testing, as well as the system level developmental testing and operations
Responsible for the design, implementation, testing, and maintenance of telescope mount, instrumentation, and dome control for telescope systems at the Steward Observatory
The successful candidate will be required to perform the specified job duties in the field with little or no supervision
The position will require working at remote sites where the elevation exceeds 10,000 feet. Overnight stays at telescope sites will be required
Duties as assigned
BS degree or MS degree with four years’ experience in Electrical Engineering, Mechanical Engineering, or Astronomy, with relevant course work related to astronomical instrumentation and techniques
Demonstrated experience in the design, implementation, and troubleshooting of astronomical telescopes, instruments, and related systems
Experienced in the research and specification of hardware and software components for procurement
Ability to use basic tools, oscilloscope, multi-meter, and other tools of the trade
Ability to work from heights with appropriate training, and in cold climates
Able to lift at least at least 20 lbs and work at altitudes that may exceed 10,000 feet
Able to routinely climb ladders and stairs at altitude
Ability to work nights and weekends as required
Functional experience with standard optical astronomical techniques, including astrometry, photometry
Functional experience with the automation and remote operation of astronomical telescopes

159

Quality & Technical Services Resume Examples & Samples

A minimum of eight (8) years of experience writing technical literature
Must possess a high level of proficiency with XML publishing tools
Proficiency with MS Office suite software and Adobe Creative Suite software
Excellent organizational skills in delegating, planning, and prioritizing work as well as strong project and staff management skills are a must
Experience editing content for global audiences and translation processes is highly desirable
Mechanical ability is highly desirable in order to validate and edit content
Requires some experience with management of partnerships with outside suppliers especially translation, printing, and electronic delivery media suppliers

160

Premium Accounting Technical Services Rep Resume Examples & Samples

Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience
Experience: 1 - 3 years or High School equivalent plus 3 - 5 years
Knowledge: Solid understanding of general and technical parts of the job. Working knowledge in field, able to work independently
Decision Making: Makes decisions within position standards, generally applying defined guidelines and procedures.However, some interpretation may be required in dealing with exceptions, such as choosing from two or more pre-defined alternative courses of action
Supervision Received: Works under general supervision for routine work. Detailed or specific instructions may be given for new activities or assignments
Leadership: Works as an individual contributor. May participate in training less experienced staff
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve moderately complex problems requiring independent thinking with direction
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts involve obtaining or providing information on matters which may be sensitive and or complex to interpret

161

Associate Director, Equine Technical Services Resume Examples & Samples

Participates in the general management of the Cattle and Equine Technical Services Team and in the formulation of long-term Technical Services strategies and policies in support of the Cattle and Equine Business Unit
Has responsibility for the development and monitoring of personnel, capital, and operating expense budgets for the Equine Technical Services team
Establishes strong collaboration with the Regional Sales Directors, the Area Business Managers, Equine Specialists, Equine Senior Marketing Manager and R&D characterized by team spirit and ownership of cross-functional group responsibilities
Actively strives to improve the quality of communication with all in the region/business unit, Zoetis as a whole, and with external stakeholders
Communicates effectively within Zoetis to ensure alignment and helps drive the business. Communicates consistent messages regarding priorities, Zoetis policies, practices and strategy
Supports the Group Director of Cattle and Equine Technical Services in ensuring human capital efforts to recruit, develop and retain top talent for Zoetis
At least 60% of the time, champions, reinforces, and coaches members of the Equine Technical Services team on their roles and responsibilities
Manages the performance of direct reports including review of annual objectives, establishes performance standards and metrics, and oversees annual performance appraisals, performance improvement processes, and salary management
Insures that Individual Development Plans are in place for all direct reports and that they are monitored and revised as necessary to inusure ongoing development
Keeps abreast of pertinent industry/technical/competitive events/trends and recommends a plan of action to the Group Director of Cattle and Equine Technical Services
Builds and maintains relationships and influence with key Equine industry leaders including veterinarians, professional and breed associations (AAEP, AQHA, etc.), other Equine industry groups (Learn to Ride, etc.), academic personnel, and diagnostic laboratories
Participates, as required, on special projects and tactical implementation that aligns with key stakeholders to effectively position our products and portfolio (e.g., reviews sales material, particpates in new product launch teams, provides assistance and support to U.S. Vet Med Investigations and Product Support and others)
Leads and manages change
Champions a customer-centric environment
Exhibits good judgment and decision making
Doctor of Veterinary Medicine degree or equivalent
Five (5) years post-doctoral experience in clinical practice, academia, research or industry
Excellent communication, interpersonal and business management skills
Proven leadership ability
Financial experience in budgetary management
Proven record of accomplishments, demonstrating successful veterinarian practice management, and strategy execution experience
Strong oral, written, and interpersonal communications skills
Ability to interact with and influence Senior Management, peers, and other company colleagues
Ability to exercise good judgment; make thoughtful and fair decisions based on relevant information
Ability to travel extensively (70-80%) including some weekends to manage personnel and business activities

162

Technical Services Lead Resume Examples & Samples

Experience leading and coaching peers
Experience with Microsoft Office (Word, Excel and Outlook)
Available to work evenings and weekends as needed
Authorized to work in the U.S. without sponsorship
At least 18 years of age
Demonstrated ability to work independently to complete projects within a given deadline
Demonstrated ability to prioritize, organize, delegate, and multitask
Experience in creating SOPs and other process documentation
Proven track record of creative problem solving
Ability to function well in an ever-changing environment
Have experience working under pressure in a high-volume processing environment and consistently exceed standards for productivity and quality

163

Technical Services Lead Engineering Resume Examples & Samples

Must present well in various settings from small technical groups to large audiences of Senior Government Leadership
Experience writing Technical Proposal Volumes and Body of Evidence estimates
Must be able to articulate baseline solution to customer and determine where custom requirements exist
Must be able to clearly articulate business requirements into technical requirements in coordination with deep technical resources
Must have solid writing skills and be able to appropriately address audiences within documents
Must be able to perform technical tasks with limited supervision
Experience with Service Strategy and Roadmap development
Understanding of Marketing material preparation
User and Service Transition experience
Familiarity with other IC ITE programs

164

ESA Chief of IT Technical Services Resume Examples & Samples

Your current chronological resume
A cover letter explaining how you fit the requirements of the position
Three professional references with current contact information; and
A professional writing sample or work product of your choice that you feel is relevant to this position (no more than 5 pages)

165

Technical Services Administrative Assistant Resume Examples & Samples

Associate’s Degree in General or Business field and 2 plus years related experience or
High School diploma or equivalent and 4+ years of related experience
Must have a level of proficiency with Internet, Email and Microsoft programs
Knowledge of ERP systems

166

Technical Services Resume Examples & Samples

Learn about various Bank tools and the business processes they support
Work directly with commercial and corporate clients to help them solve technology issues
Understands the end-to-end process and work to research and problem solve
Lead and participate in a team project with other program participants
Engage with Bank leaders through mentoring program
Gain valuable communication, technical and financial knowledge that can be applied to future career opportunities

167

Technical Services Executive Offshore Specialist Resume Examples & Samples

With reference to the "Hunting Together" spirit Sales/Technical the TEO is expected to provide a professional service to one of the most demanding market served by Shell Marine. The TEO will support primarily offshore and some assigned Local Marine customers. The TEO will work very closely to the Offshore Global Key Account Manager (OGKA) helping to develop the ideal strategy in terms to support and service. The TEO will also help MICAMs (Marine Indirect Channel Account Managers) and Marine Distributors (i.e. coaching) involved in the distribution of Lubricants & Services to the Offshores Market
The ideal candidate will have the right personality for frequent customers facing (Joint or solo visits), with a solid knowledge of the Off-shore sector and related equipment
The position will require frequent traveling, up to 40% of the time, although primarily in Texas and Southern Louisiana
The TEO, following a brief but necessary training, will be requested to always well represent Shell Marine in the field, professionally and ethically
The TEO will operate in full respect of HSSE (Health Safety Security and Environment) rules, becoming a champion by example for customers and peers
Directly responsible for the effective delivery of the technical CVP to the customers
Develop and empower distributor technical staff (i.e. cascade down knowhow/ material)
Constantly seek to feed-in customers insights to further develop offshore offer for customer
Deliver strong technical customer experience through problem solving and implement technical services as a key differentiator to generate revenue
Sharing the knowledge among Shell Marine community

168

Director of Technical Services for the Americas Resume Examples & Samples

Actively participate in and contribute to achieving the Company’s goals and objectives for the successful expansion of its brands
Contribute to the process of maintaining brand standards for all brands by ensuring owner/developer compliance, along with ensuring the company vision and values are adhered to by owner/developers
Review designs at selected stages of key projects; Conduct site reviews and review of mock-up guestrooms/villas for key projects
Participate in internal project reviews for all projects
The candidate should possess strong analytical capacities in order to conceptualize and develop projects. The ability to use Microsoft Office is essential
English with the ability to communicate clearly and knowledgeably. A good comprehension of other languages depending on location is recommended

169

Technical Services Director Resume Examples & Samples

Lead and manage Technical Services for Six Senses hotels and resorts, ensuring brand standards and guidelines are met in conjunction with operations, design and technical teams at home office
Manage the necessary processes and systems for tracking and reporting the development, design and execution and archiving of projects
Work collaboratively with developers, owners and all consultants to optimize the design, construction and opening of all hotels
Prepare and provide presentations to owners and other groups, internal and external, outlining the scope of Design, Technical Services and Operations, company brand initiatives, etc
Provide periodic reports to management for projects
Participate in, and contribute to, the creative and constructive process of hotel design value engineering
Coordinate with Operations Pre-Opening Group, GMs and their teams during the Pre-Opening phase to ensure a successful opening
Complete and update new project time lines, for Home Office teams through regular communication of notice board for host to see
Bachelor’s degree is required
A minimum of 2 years at an technical services level within a luxury brand hotel or similar standard hospitality operation. Previous exposure to a Six Senses operation and a sound understanding of the company philosophy is recommended
Hospitality Design and Hotel Operations
The candidate should be innovative, socially engaging and capable of adapting their work style to meet unexpected situations. Openness towards new cultures and related differences is key
We urgently require Mandarin-speaking candidates for this position**

170

Technical Services Team Manager Resume Examples & Samples

HS and 10+ years of experience or Bachelor's and six-nine years of experience
Previous experience managing a technical team
Has strong knowledge, experience and understand the required analyses and definition associated with Production Batch Job processing, Tape Management System and Data processing environment to meet business needs, promote efficient batch processing and assist in expedient turn-around of critical outages
Can effectively work in a collaborative environment
Ability to effectively communicate with peers, management, vendor and application developers (via voice and correspondence) to remedy outstanding problems
Highly and strong knowledge and experience of Tidal Enterprise Scheduler (TES) software or similar scheduling software
Experience with ServiceNow
Create and maintain Standard Operating Procedures (SOP)
Strong experience and highly proficient in MS Office (Word, Excel, Powerpoint, Outlook)
Strong knowledge of Windows Server/OS environment and Network Terminology
Medium-Large scale Data Center Supervisory experience
Supervisors must have good written and verbal communication skills to direct the activities of workers
Ability to perform job functions with a high degree of integrity and confidentiality
Ability to Develops and control procedures to improve operations and reduce operational errors
Demonstrated ability to work effectively with all levels of staff, clients and other IT personnel
Strong ability to build, influence, lead and motivate effective teams towards end results
Ability to write and present presentations and status reports

171

Forensic Laboratory Specialist Vi-division of Technical Services Resume Examples & Samples

Bachelor’s degree in biology, chemistry, or other related science area
Working experience in a scientific laboratory using basic laboratory equipment, techniques, and laboratory safety procedures
Experience in the use of gas chromatography, liquid chromatography, mass spectrometry, or liquid chromatography tandem mass spectrometry
Experience handling biological samples
Ability to accurately record and maintain records, follow written protocols and oral instructions, establish work priorities and independently perform routine duties
Ability to communicate effectively verbally and in writing
Must be eligible to possess a valid driver’s license or have other means of reliable transportation
Advanced degree in related field
Work experience in an accredited forensic science laboratory
Experience with method development and validation of analytical instrumentation
Experience with computers in a laboratory environment including proficiency in Microsoft Excel

172

Senior Engineer, HPV Technical Services Resume Examples & Samples

Lead and/or work independently as a team member on facility upgrade projects, including both expense and capital work
Works with peers in Maintenance and Reliability group to support continuous improvement efforts
Provides technical and mechanical support to the manufacturing shop for non-routine problems and issues
Authors and updates technical and manufacturing documents to support process changes and validations
Supports regulatory inspections activities
Manufacturing Experience in GMP or GLP Environment
Extensive experience with new equipment purchasing, installation, and qualification
Extensive Validation experience

173

Director Technical Services Resume Examples & Samples

Contribute to the annual KitchenCare Technical Support strategy development, justification, and deployment. Lead Product Line Technical Service budgeting process, including alignment with global KitchenCare aftermarket support strategies, goals and resource planning
Develop and execute product line/brand internal and third party training programs, track training coverage and effectiveness
Provide input into the global claims process including warranty guidelines and allowances
Manages Product Line technical service call systems to provide best-in-class response. Deploys local KPI’s and implements improvement plans for Product Line call center to drive achievement of gold standard call center service
Deploys common processes, tools and templates for support, training, documentation and NPI to support consistency across the brands and regions
Assist in identification, development and deployment of new support, training and documentation methods to drive efficiency and ease of doing business
Provide input into the third party service network (FAS) management process, including performance improvement plans to drive service level expectations in the FAS network
Technical Support strategy development, deployment, budgeting for assigned Product Line(s)
Product technical and operational training materials and domestic execution
Product claims management
Third party service network strategy and Americas network management
NPI process engagement for assigned products including aftermarket deliverables to support strategic plans
Management of high-visibility field issues
Bachelor's degree preferred and/or 10+ years of experience in area of product and/or customer service required. In lieu of education will consider 18 years of previous product and/or customer service
Understand business and assigned product line(s) implicitly
Strong ability to understand customer issues & customer expectations
Persuasive skill set required to manage third party and customer expectations
Experience in foodservice or related industry
Ability to work cross-functionally
Ability to solve problems and make things happen
Proficient in Microsoft Excel, PowerPoint and Word. Oracle, SAP other ERP experience is a plus
English is required, additional languages are a plus
In addition to industry-leading fryers, the Manitowoc Foodservice – Shreveport, Louisiana operation (Frymaster) manufactures commercial fryer filtration equipment (built-in and portable), foodservice equipment computers, water-bath rethermalizers and pasta cookers

174

Technical Services Leader Resume Examples & Samples

To review and approve customer inquiries for new product items and to assist development of Materials
To create and manage internal trials through the MOC/APQP process on all development trials resulting from new customer inquiries
To manage transportation-sheet development activities and to assist product development projects
Managing communications and approvals through our SAP, MOC, Accounting and Supply Chain systems
Developing, maintaining and monitoring safety measurable for the Specialty team. Extending plant and office safety practices to field visits and customers
Manage new order inquires for products currently not listed in the Specialty Products availability
Metallurgical support to manufacturing units and customers along with management of process and product development activities
Manage transportation-sheet development activities and to assist product development projects
Several daily contacts that include emails and phone conversations. Visits to customer and fabrication locations averages one visit every other week. Nature of contacts is specific to quality, fabrication, design, technical services and product development issues
Daily contacts with frequency highly variable based on quality and performance issues. Visits to Kingston and/or Oswego average 2 per month. Participation on VOC team meetings required to initiate MOC/APQP process along with interaction with plant process and product engineers
Review order status, cost center status & availability, costing-accounting, trial order scheduling and metal supply issues
Monitoring of customer purchase orders and approvals of new products require on-going and frequent interaction with CFR’s, Account managers, Director of Sales and Marketing, Tolling Service Director & support staff, and corporate Supply Chain and accounting services. Broad based dialog required for validation of new products
LI-JP1
5 to 7 years of previous experience in quality metal related field
Ability to travel 70% within the regional area

175

Director Technical Services App Resume Examples & Samples

Support the LO Merchandising teams in development and production by contributing to AD and Product Walk Through meetings, cost mitigation, yield audits, sample and production inspections
Contribute to overall sourcing and business strategies through vendor certification, training of new suppliers and building a World Class Supply Base
Develop a Right First Time mindset within the LO and the supplybase to reduce waste, cost and improve efficiencies to continually strive towards improvements
Develop and/or support initiatives that aim to transition the organization from checkers into auditors with the end result being to elevate the adidas-group's quality and technical standards
Continually develop a strong team and foster teamwork between internal and T1 teams
Understands statistics and how to use them to improve business performance
Good IT-/EDP-skills including Excel and Word. Comfortable with learning internal Product Data Management systems

176

Global IT Technical Services Lead Resume Examples & Samples

Visionary leader to drive software development for Cargill
Engaged leader and recruiter of talent and high performing team
Owner of the CBS portfolio/service strategy for software development solutions
Delivery oversight of program/project delivery and operations for the software development capability and developed solutions
Budget oversight for CBStechnology enablement portfolio across all CBS centers
Guides innovation/transformation and continuous improvement efforts in the software development space
Delivers against key business and operational SLA’s/KPI’s across the delivery ecosystem. Manages key vendnro relationships for both software and services partners
Drives appropriate standardization and uniqueness across the portfolio
Chief evangelist internal/external for technical delivery to bring new ideas, collaboration and benchmarks to improve what and how we perform
50% - Manage Delivery Strategy and Execution for CBS Technical Services Portfolio
Drive the strategy for software development tools and processes in light of Cargill’s software development needs
Implement standards around software development to drive productivity improvements and agile delivery enabling a culture of failing fast and iterative development practices
Create and execute strategies to effectively and efficiently deliver Technical Services design and build activities within and across multiple application process domains and regions
Create and execute strategies to effectively and efficiently deliver Technical Services maintenance and support activities within and across multiple application process domains and regions
Manages development, application quality, service delivery and governance in alignment with the portfolio strategy and architecture
Monitors service performance measures of CBS Technical Services Portfolio in alignment with the ITIL Service Level Management Process
Develop and implement strategic and flexible resource and delivery models to satisfy long term view of demand and provide delivery model in alignment with Global IT Strategy
Partner with strategic sourcing and supplier governance office to effectively leverage internal and external technical delivery capabilities creating scalable and globally consumable models
Lead and incorporate industry best practices around design, build, development life cycle, and incident ensuring CBS Technical Services team follows Global IT established design & build minimums and standards
Champion, lead, and align in activates to enable Global IT function strategy and initiatives
10 % Business Results, Metrics, Scorecards and Reporting
Define expectations for program/project delivery scorecarding with PMO teams and key stakeholders including BPs for executive engagement. Ensure quality gates/reviews
Maintain metrics of business/operational performance and evaluates trends. Prepares and executes plans to improve operational support, addressing concerns and needs with high performance solutions
Leads and facilitates portfolio performance and stake holder reviews
Develops internal marketing & outreach plans to stakeholder groups (peer to peer, outside in etc.) to drive excitement, recruiting and value recognition for the portfolio and partnering
Ensure appropriate metrics (Risk, Issues, Project Status, Resource Utilization, etc.) are maintained, analyzed and acted on in order to ensure effectiveness
Build and maintain effective relationships with external service providers including SOWs, SLAs, KPI and metric measurement and management ensuring continuous improvement process & build/change leadership performance in alignment with expectations of the business
Ensures processes and tools are executed and implemented consistently in the direction of the strategy and governance
Lead and participate in relevant governance teams to communicate/manage service levels, key project status, and vendor management as needed to help prioritize and manage change and project delivery
Prepare, lead, and own the establishment of an end to end service delivery model in alignment with the Global IT delivery strategy and capability
Establish external connections and relationships within the industry enabling sharing and learning with industries peers
25% - People and Budget Management
Administer/oversees general workforce administration policies and programs in the areas of communications, staffing, training, evaluations, disciplinary actions and safety
Accountable for performance management, talent development, succession planning and engagement and through subordinate managers
Develop planning for future workforce needs in direct control and participates in the selection of employees. Manages to outcomes across needs in ecosystem (region/partners/value enablers)
Responsible for developing strong leaders and in a global, diverse workforce by seeking multiple approaches to source/attract diverse talent. Incorporates diversity in succession planning and job fulfillment
Communicate key decisions, Cargill information and other enabling information to team
Accountable for medium-term outlook workforce planning and for performance management, talent development, succession planning, coaching, and engagement for team
Lead and implements systems and processes to maintain a highly engaged workforce. Holds direct reports accountable for actively addressing engagement issues and identifies/leverages best practices in engagement. Ensure delivery of quality work product by team
Responsible for financial management across team and business planning (forecasting, reporting P&L, etc.)
BA/BS in Business, IT, or Computer Science
MBA from a top tier university
15+ years managing in technology design and development teams or operational support environments
5+ years of people management and leadership
Demonstrated experience in multiple areas of solution design and build (e.g. Standards, Patterns, Architectures, etc.)
Ability to work in a matrix across multiple groups and geographies, leveraging 3rd pty or manage services, to solve operations problems and avoid continuity risk
Experience in leading and managing middleware technologies

177

Associate, Technical Services Resume Examples & Samples

Ensure consistent, high quality digital television signal transports and satellite transmissions
Installation, diagnosis and maintenance of critical on-air video, audio, RF, baseband, signal processing, transport and transmission equipment. This responsibility includes DirecTV’s Mpeg 2 and Mpeg 4 Broadcast transmissions streams and all associated Local Collection Facilities, Broadcast Centers, Ground station Equipment, and associated Monitor and Control hardware
Configure and troubleshoot a variety of television broadcast, transport, and transmission equipment
Perform routine maintenance on various subsystems
Summarize and Present Technical information in both verbal and written form
Training and development of new employees
Develop a base knowledge of site facility systems and assist with emergency building system repairs as needed
Associates degree, certificate or equivalent military training in electronics and/or related systems is preferred
Solid analytical and problem solving skills, good oral and written communication skills
Must have the ability to work in a dynamic, fast paced environment with changing priorities
Associates degree, certificate or equivalent military experience with electronics, communication, television broadcast or Earth Station processes and equipment
Demonstrate knowledge in either RF Ground Station Antenna systems or MPEG Video Compression systems
Previous experience with VMWare, V-Sphere, v-Center Virtualized environments or willingness to learn

178

Technical Services Assoc Resume Examples & Samples

Creates commercial master batch records for new client projects, supports validations for aseptic formulations and fills
Technical Services Studies (TSS) protocol creation and project management
NCR writing without assistance; provides guidance to junior colleagues
Identifies and works as an individual and/or part of a team to implement process improvements
Participates in troubleshooting efforts in manufacturing (e.g. filter integrity testing, turbidity, etc.)
Assists Quality Assurance and Manufacturing in determining course of action in routine interventions and risk assessments
Creates and presents training courses on equipment operation, according to user manual and Subject Matter Expert
Participates in regulatory, client and internal audits as a product/process Subject Matter Expert (SME)
Participates independently in client calls and on-site visits to discuss projects and issue resolutions
Bachelor degree in Engineering, Science, or Pharmaceutical-related field
Minimum 2 years of experience in a pharmaceutical environment

179

Director Technical Services Resume Examples & Samples

Understanding business and assigned product line(s) implicitly
Manitowoc Foodservice – Sellersburg, Indiana is a leading provider of ice/beverage dispensing equipment, blended beverage systems, long draw beer systems, and pre chilling units for the global foodservice industry. Leading brands include Servend and Multiplex. The facility in Sellersburg is a division of Manitowoc Foodservice, Inc
Manitowoc KitchenCare is our promise to understand, meet and exceed expectations of our customers for the lifetime of their business. KitchenCare starts with evaluation of operating needs, expands when equipment arrives on-site and continues for the lifecycle of the operation. We support our customers in choosing the right products and delivering a customizable level of service from our portfolio. Through KitchenCare, we empower each customer to manage their Manitowoc Foodservice equipment and their operation for a one-of-a kind lifetime experience in collaboration with Manitowoc, delivering Performance for a lifetime. Manitowoc KitchenCare is a division of Manitowoc Foodservice, Inc

180

Senior Enterprise Technical Services Resume Examples & Samples

Applies advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues; identifies documents and escalates customer issues to senior resources. Recommends and utilizes standard internal and external diagnostic test equipment and product trace and logging procedures; provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status
Responsible for sharing all acquired knowledge concerning problem resolutions; leads efforts in facilitating problem re-creation and failure analysis systems level issues. Contributes to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills
Identifies and interprets interoperability and support matrixes; identifies reviews, creates and delivers timely and highly focused training programs and/or serviceability enhancements within the Field and Remote technical support departments. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums
Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams. Understands and leverages technical communication structure; may be asked to participate in virtual team training and product knowledge sharing meetings
Will participate in the creation and maintenance of eService applications such as: Chat, Knowledge-base content, Support Forums, etc. Regularly submits content to the knowledge database. Validates technical information and issues early warnings and disseminates information as needed
As a 24x7x365 organization, shift work, holidays and on-call responsibilities; may be required as well as occasional travel to customer sites. EMC Proven Professional Certification desired
Strong background in IT Networking
Familiarity with vSAN (VMWare Product)
Knowledge of Windows Active Directory
Experience with FC, iSCSI and clustering technologies
Experience with backup and recovery tools
4+ years relevant experience

181

Director, Technical Services Resume Examples & Samples

Education: Bachelor’s degree in Computer Science or related field, or equivalent experience
Experience: Ten (10) years of industry training and increasingly responsible experience in managing large, complex corporate information systems and activities
Knowledge of mainframe, minicomputer, microcomputer, and telecommunications strategies, environments, equipment, operating systems, development tools, and methodologies
Possess excellent problem solving skills
Experience leading and mentoring team members
Demonstrates through exceptional planning and organizational skills a record of bringing tasks and projects to successful conclusion
Exceptional communications skills
Plans, prioritizes, directs, and schedules all projects and assignments
Oversees the development, implementation, communication, and promotion of IT strategic plans
Develops the department’s annual operating expense and capital budgets, monitoring, tracking, and approving expenditures
Provides technical guidance on problem definition and resolution
Recruits, trains, motivates, and evaluates a staff of highly skilled information systems professionals
Plans and directs the development and delivery of training and educational programs for all department personnel
Establishes department quality objectives and benchmarks. Designs and implements effective tools to measure performance against these standards
Provides the vision and leadership necessary to create and maintain a technical atmosphere that encourages proactive research and development
Addresses and resolves user issues and develops an understanding of user terminology
Provides customer support to both internal and external customers
Understands the ISD solution segments and in some cases acts as a solution segment owner
Manages Vendor relationships
Conducts Department Meetings
Provides guidance on conflict resolution
Participates in contract negotiations
Develops and ensures compliance on policy and procedures
Writes job descriptions
Writes a Monthly activity report

182

Director of Technical Services Resume Examples & Samples

Required Education: Bachelor’s Degree in Engineering
Required Skills and Abilities: Strong knowledge of laboratory maintenance, technical infrastructure. Excellent oral and written communications
Required Experience: A minimum of 7 to 10 years related experience. Work experience or technical knowledge of the facility construction process working within a university environment or state government institution. Experience with resolving issues as it relates to laboratories. Project management experience

183

Director, DE Renewables Technical Services Resume Examples & Samples

Provides leadership and direction for Technical Programs department within DE Renewables Engineering & Services Group. Responsible for the development and implementation of business plans that deliver best in class Technical Programs to support corporate and department goals
Develop and implement industry best Technical Programs to optimize operations and maintenance processes in accordance with approved standards, practices, and procedures. Ensures that internal and external resources are available to successfully provide technical programs
Bachelor Degree in Engineering or other Technical Field with at least 10 years of power generation or relevant industry experience and at least 3 years previous managerial experience required OR 10 years of related experience in lieu of a degree
Wind, Solar & Battery support experience, leading diverse organizations and interfacing with senior management
Strong leadership and communication skills with capability to build and lead diverse technical teams
Ability to network and collaborate in both internal and external ventures to identify and leverage best practice programs to develop and implement innovative solutions
Experience and knowledge of Renewable Energy equipment with respect to management of operations, engineering, and/or maintenance
Experience with PI data historian
Advanced degree, especially a Masters or MBA and/or executive leadership training
Professional Engineer license

184

German Technical Services Associate Resume Examples & Samples

To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EME colleague
In order to gather accurate data on our customers experience SFDC (sales force.com) is the system that is used across EME & the globe
Develop and maintain areas of expertise in product specialism’s required for role; sharing and expanding knowledge within the AIL Customer Services team
Fluency in written & spoken German
Good keyboarding and typing skills
Communicate professionally
Work independently and on a team
Work effectively in a fast-paced environment with shifting priorities

185

Technical Services Spec Resume Examples & Samples

Lead the design and review of new and existing Citrix based solutions, with regard to applications, delivery methods, and hardware support; conduct capacity planning as needed
Monitors and manages the Citrix/VDI environment to achieve expected availability and performance required by the business. This includes the management of incidents, requests, maintenance, scheduling, and escalations to successful closure within specified service level agreements (SLA)
Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance
Virtualize servers, desktops, and applications
Provide remote access solutions to virtual desktops and applications
Coordinate and participate in key process improvements as they relate to the Citrix environment in both physical and virtual environments
Work with the team to establish and implement policies, procedures, and technologies to ensure data security
Perform file system configuration and management; define and document server backups and recovery needs
Plan and implement Citrix upgrades, maintenance fixes, and vendor-supplied patches
Monitor and test system performance and provide performance statistics and reports
Develop and maintain training materials and end user documentation
Lead and/or provide guidance to junior members of the team
Performs other duties as assigned by supervisor

186

Director Maintenance Technical Services Resume Examples & Samples

Oversee and manage a multi-disciplinary team of professional staff, managers, supervisors, and trade technicians. Designs, develops and implements, organizational structure and operating processes for the Service group
Provides a staffing structure and practice that keeps staff engaged. Provide staff training and technical knowledge to support high reliable systems. Mentor, guide and provide professional and technical development opportunities to all team members
Recruits, employs, supervises and evaluates departmental staff. Implements management development, skills and safety training. Establishes departmental goals and project objectives
Program must maintain a high-performance, service oriented team, which is highly responsive and delivers cost effective, reliable facilities services
Participates in the Collective Bargaining process
Exercises considerable initiative, judgment and diplomacy in resolving conflicts. Consults with supervisor regarding unusual circumstances or problems
Ensures the successful operation of CHOP’s Healthcare and Research programs by
Providing safe, highly reliable utility infrastructure equipment and building maintenance services
Reviews and approves maintenance protocols and strategies on utility infrastructure, and equipment to maintain high reliability. Standards established by Manufacture Specifications or an approved AEM Alternative Equipment Maintenance program
Responsible development, implementation, and compliance with all AHJ’s Authorities Having Jurisdiction – CMS, TJC, PA DOH, and local authorities with Facilities maintenance protocols within the successful operation of the department, a high level of customer communication, collaboration and satisfaction
Responsible for TJC Utilities Management Plan and representation on the Environment of Care Committee
Ensures operational expenses, budgets capital renewal are appropriate to maintain facilities while competitive with market place benchmark standards
Directs Facilities Technical Services and enterprise maintenance procurement of all contract services and supplies. Regularly monitors and tracks expenditures and maintains an accurate database. Regularly plans, develops and implements strategies for maintaining maintenance costs
Equipment and Infrastructure is maintained with utilization of a (SLEP) Service Life Extension Program, for annual capital planning
Provides a high level of accessibility to colleagues maintaining a highly-effective working relationship with
Building Systems Operations to assure cohesion and high reliable infrastructure
Construction Project Management on development of capital projects. Ensures that all projects are properly planned, designed, constructed and commissioned to meet the department’s objectives
Planning Group for the institutional design, coordination and infrastructure
Real Estate with maintenance of network facilities
Environmental Health and Safety, Security, Bio-Med, and Nutritional Services
Nursing, Care Network, Ambulatory Network
Safety, Infection Control Prevention
Finance and Supply Chain
Represents the Hospital to outside agencies
A minimum of fifteen (15) years progressive experience in the maintenance of complex institutional healthcare and/or research facilities located in an urban setting
A minimum of ten (10) years supervisory and management experience
Demonstrated track record of outstanding management of a major portion of an organization’s facilities services group
Direct experience managing a major portion of a healthcare organization’s program
Preferred Education: M.S. Degree in Engineering or MBA preferred
Preferred Experience: Experience with a unionized workforce preferred

187

Director, Technical Services Resume Examples & Samples

Bachelor’s degree in Civil, Mechanical, Chemical or Mining Engineering required
Professional Engineer (PE) preferred
MBA (Financial) a plus
Bulk material handling experience in mineral resources, preferably cement with at least 15 years of related work experience
Project Management experience required
Ability to read and understand detailed design and mine planning drawings (electrical drawings a plus), and provide oversight for plant operations
Cement production process experience a must, preferably hands on operational responsibilities including Plant Manager experience

188

Manager of Technical Services Resume Examples & Samples

Work with the Research Services Leadership Team to develop a long range strategic plan for the Dechert Research Services Department
Develop and manage a streamlined and centralized technical services process
Manage the collection in EOS or similar software; and develop and implement policies and procedures related to EOS
Hires, directs, manages, and evaluates operations team, including a collection development analyst, systems and technical services analysts and assistants
Work with the Director of Research Services and the Financial Coordinator to set and manage the budget on an ongoing basis
Work with the Financial Coordinator to develop monthly variance reports and quarterly re-forecasts
Responsible for overseeing electronic subscriptions: trials, authentications, passwords and licenses
Assist the Manager of Training and Outreach Services in implementing and providing instruction in the use of new technologies for the Research Service team
In consultation with the Director of Research Services and the Manager of Training and Outreach Services, participate in development of electronic resources
Oversee enterprise subscriptions for Research Services, including aggregators, request tracking and resources management
Manage the Research Services content on the Firm intranet
Partner with Practice Group Directors to assist in practice group intranet pages
Participate in the professional associations for personal development
Strives to fulfill Department mission and to adhere to Department and Firm rules at all times
Practices and fosters a culture of teamwork and cooperation
Performs any and all other duties as are necessary for the efficient functioning of the team
Occasional travel to other Firm offices
Master’s degree in Library and Information Science from an ALA accredited school, or equivalent degree required
A minimum of five years’ law library experience
A minimum of three years’ law library management experience
Knowledge of Law Library Management
Knowledge of Law Library systems
Knowledge of Law firm budgeting
Knowledge of the Firm’s Policies and Procedures
Knowledge of legal, business and medical print and electronic information sources and research methods
Electronic research proficiency and analytical ability
Knowledge of acquisitions processes and procedures
Aptitude for detail and accuracy
Ability to manage a team of professionals
Ability to prioritize multiple tasks and meet deadlines
Ability to work effectively both independently and collaboratively
Ability to exercise initiative and independent judgment
Proficiency with Excel

189

Specialist, Technical Services Resume Examples & Samples

Coordinates cleaning swab activities with affected departments (Manufacturing, QA, Warehouse and QC); performs swab sampling of manufacturing equipment
Performs random evaluation of the cleaning procedure executions in the manufacturing area and identifies improvement opportunities to the Cleaning Validation Manager for further assessment
Assists Technical Services Engineers during Engineering studies, qualifications, and other manufacturing support functions by providing floor support on an as needed basis
Assist Technical Services Engineers during root cause analysis investigations by interviewing personnel, copying logbooks, copying executed batch records, etc., during cleaning and process validation floor execution issues
Compile and organize product trending data for bi-annual reports
Gathers documentation in a consistent manner (executed protocols, monitoring data, logbook copies) and organizes it in binders
Performs in-process sampling activities and coordinates with affected departments (Manufacturing, QA, Warehouse and QC)
2-5 years of experience in the pharmaceutical industry with knowledge of cleaning processes and manufacturing equipment required
2-5 years of experience in thorough knowledge of cGMP and Cleaning Validation/Cross Contamination requirements required
2-5 years of experience in Microsoft Office and all applicable business applications preferred

190

Associate, Technical Services Resume Examples & Samples

Two year technical degree or equivalent work related experience preferred
Entry level position, but customer support experience is preferred
Aptitude for providing excellent customer service

191

Specialist, Technical Services Resume Examples & Samples

Coordinate with remote and on-site astronomers to ensure instrumentation requirements for millimeter telescope observations
Configure the telescope instrumentation for observing
Participate in defining observing procedures and supports collection of scientific data
Maintain daily logs
Monitor on-site and local weather conditions as they pertain to astronomical observations and telescope safety
Assist the engineering staff in testing and troubleshooting equipment
Perform preventative maintenance and makes minor repairs to telescope and sub-systems; performs diagnostics related to the use of the telescope
Drive as required between Tucson and Kitt Peak
Four years of college or technical school training and two years experience in the technical field; OR, six years of experience in the technical field
Ability to work long shifts up to 12 hours a day, 7 days straight with a week off in between
Ability to lift up to 25 lbs, routinely climb stairs and ladders at altitude, operate heavy equipment and deal with mountain weather conditions
Ability to work in extreme cold and warm weather conditions
Good vision is required to monitor and control critical equipment
Good judgment is required in operating a remote telescope facility
Valid driver’s license and ability to drive according to the University Fleet Safety Policy
Ability to service the telescope and dome, which requires working at heights up to 60 feet above the ground using proper safety equipment
Four years of college or technical school training appropriate to the area of assignment and two years of experience with state of the art research or related instrumentation; OR, six years of experience operating telescopes with state of the art research or related instrumentation
Experience with cryogenically cooled instruments
Knowledge of millimeter radio telescopes, observing techniques and applications
Knowledge of radio astronomical instrumentation and related microwave engineering equipment
Familiarity with heavy equipment, including cranes, forklifts and manlifts
Extensive experience in radio telescope operations and theory
Experience with Linux or Unix operating systems

192

Professional, Technical Services Resume Examples & Samples

To evaluate, test and install software/hardware provided by suppliers (internal or external) with appropriate controls and standards e.g. Firewalls/Data Security, DBMS, MVS software, Network software and hardware
To test & install software maintenance upgrades provided by suppliers
To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; may be required to provide full 24-hour on call emergency support
To contribute to the management of vendor and supplier contracts and/or SLAs/OLAs to BT standards, ensuring value for money and adherence to agreed service/performance levels
To ensure operational procedures are in place, maintained and followed as approved by technical team leader
To support recovery activities following failure, including disaster recovery
To monitor performance where appropriate
To provide advice and guidance to other groups on technical and operational issues
To provide line management/team leader responsibilities for Team members where appropriate
Handle and respond to general inquiries, escalate as required
8 x 5 on-site support
Scheduling - globally (Engage/Outlook)
Manage Schedule and Dispatch to rooms for in-conference problems/set-ups (coordinate globally)
Weekly room sweeps (coordinate globally)
Execution (locally) and coordination of monthly room tests (globally)
Contact for maintenance, break/fix (coordinate globally)
Coordination with Customer support teams (East/West, A/V, Service Desk)
Potentially some off hour work for special events , remote VVIP meetings
High level of communication skills (working with VVIPs)
Interact by phone and/or e-mail directly with Users and technicians
Handles in-call technical support issues; performing up to tier 2 troubleshooting
Adhere to escalation procedures as required and serve as point of escalation for level 1 collaborations specialist
Responsible for delivering Customer service as defined by maintenance programs delivered to customers
Perform network and/or equipment troubleshooting
Document any incidents encountered that are not satisfactory to the Customer
Open incidents as required and test with the Customer post-conference
Monitor, resolve, and/or escalate as appropriate issues that arise on all remote equipment monitoring (REM) application
Process and confirm validity of return merchandise authorizations (RMA) requests
Conduct system certification and Remote Equipment Monitoring (REM) system on boarding
Recommend measures to improve performance and increase efficiency
Keep informed of current technology
Maintain Customer records and Onward database with information, on-site equipment and users
Assist with conducting Site integrity and participating in video conferences as needed to ensure videoconference connectivity
Work with cross-functional teams assisting with conference room technology related issues
Understand and adhere to Customer’s standard operating procedures
Typically computing/engineering degree entrant, or served a technical apprenticeship and obtained NVQ and further education technical qualifications
Working towards formal vendor training to professional certification standards, e.g. CCNP, MCSE, Sun Solaris, HP certified systems engineer, Oracle Certified DBA
Demonstrates competence in own area, although may still be acquiring higher level skill and will be working to deepen knowledge/skills in own area, and broaden ability over a variety of skills
Typically will work with moderate guidance on own area of knowledge, but able to apply knowledge/skills to a variety of standard day to day activities and to identify unusual technical problems and respond to managers requests in non-standard situations
Able to investigate all the facts, identifying the problem and all relevant issues in straightforward situations. Can then generate possible solutions, assessing each using standard procedures and making a sound decision
Able to probe and listen carefully, presenting information clearly and in an appropriate style making technical information clear and persuasive to others in straightforward situations
Can prioritise and organise own work to deliver to agreed deadlines and to control costs related to own work
Understands appropriate customer Business Processes and operating environments

193

Director, Technical Services Resume Examples & Samples

Eight or more years in medical equipment or patient care industry
Ten or more years managing a call center, reverse logistics and/or repair operation
Must be able to communicate (reading, writing & speaking) in English and the dominate local language of the assigned region
Excellent organization skills, ability to proactively troubleshoot both process and specific product issues
Ability to travel domestically and internationally
Knowledge of patient monitoring equipment as a biomedical or clinical engineer
Hospital systems and connectivity experience
Field Service experience

194

Engineer Technical Services Resume Examples & Samples

Perform routine application maintenance functions and database back-ups
Provide on-call telephone technical support via rotation
Correct messages that have failed message format validation for continued processing
Troubleshoot and resolve connectivity issues with connected systems/applications
Perform message switch system configuration and database modifications
Install and test message switch application software releases and patches
Assist with development of user documentation and training materials
Provide training to government personnel
Manage and configure new communication lines
Manage user accounts
Serves as the prime technical contact on contracts and projects
Interacts with customers on significant technical matters
The candidate would be required to direct a subordinate TSE
Must have active Top Secret clearance
Subject to passing a Counterintelligence Polygraph as requested by the Government
Systems Administration experience Unix/Solaris
Security related certification such as Security+/CISSP/Network +
Organizational Messaging experience
System Administrator experience

195

Technical Services Clerk Resume Examples & Samples

Ability to enter orders into the proprietary business process software (BOMs). Ability and understanding of proper allocation of materials in the system to ensure accurate financial reporting
Assemble Order files and distribute to Customer Service Team, ensure all required information is received prior to order entry
Ability to provide back up for components group (enter and process components orders.)
Assist the Customer Service team with Change Order management to insure all change orders are signed and returned in a timely fashion. Route change orders to various internal departments
Manage critical date correspondence (plans for approval, fabrication letters, must-ship-by dates)
Point person in Sales Service for the continued development of BOMs. This may require attending user group meetings in order to communicate Customer Service needs to the program developers
Assist in creating monthly reports for distribution. Generate and maintain weekly, monthly and quarterly bookings reports for Customer Service and Components
Perform electronic scanning of files and assembly of data into respective electronic job folders
Provide back up for office receptionist and other Technical Service Clerk
Assist Quality Service Representatives as needed
Ability to assist where needed in Customer Service Department
Serve as liaison between Commercial Services team and ABC-Atlantic for OEM/Private Label projects
Thorough working knowledge of Microsoft Excel
Working knowledge of Microsoft Office Suite, including Word, PowerPoint, and Outlook

196

Technical Services Superintendent Resume Examples & Samples

Bachelor of Science degree in Food Science or related field, or equivalent job experience
Minimum of one year supervisory experience
Effective verbal and written communication skills with all levels of employees
Knowledge of company policies
Commitment to McKee Foods’ values, ethics, goals and objectives
Knowledge of Good Manufacturing Practices (HACCP and FSMA)
Excellent skills in math, human relations, and problem solving
Computer skills relating to communication, word processing, databases, spreadsheets and statistical analysis
Demonstrated proactive leadership skills
Demonstrated understanding of quality measures, test equipment, process data and other measurement systems
Demonstrated ability to use data and information to gain/share insight into problem solving, guide decisions and eliminate causes of variation
Ability to travel and work alternative shifts as needed
Master of science degree in food science
Three to five years supervisory experience
Experience relating to quality auditing, product formulation and implementing process management programs such as HACCP, GFSI (BRC) and FSMA and product specification development
Completed, or be able to complete, AIB Science of Baking course

197

Specialist, Technical Services Resume Examples & Samples

Process product information requests in a timely manner from multiple entities. (RMIF’s – Raw Material Information Forms, quality agreements, technical letters, regulation information – USP\NF, EP, EU, JP, FDA, quality issue inquiries, etc.)
Provide product support to Sales/Customer Service staff
Provide product support to Penreco customers (I.E. J&J, P&G, GSK, etc.) and sales group regarding product information, handling or shipping issues, and RMIFs. Also receive product match requests from sales and distributors
Provide distributor/customer training (webinar/on site) on Penreco product line and attend trade shows with sales group to provide technical support for product inquiries
Provide formulation information, product data, and retest/recertification information regarding customer inquiries/issues
Provide onsite auditing support for pharmaceutical and personal care customer audits; providing documentation, information, testing procedures, data, etc. ( 30-40 a year on average)
Customer site visits and presentations with sales department for Penreco product line
Review and sign-off on commercial/agreements for Penreco with the help of legal and sales. Including the review and approval of product specs, spec changes and “special customer specs” (which may be tighter than our selling specs)
Interact with corporate Technical department in Indianapolis to care for customer requests and phone inquiries, as well as, logging major technical projects on a weekly basis that they receive regarding Penreco product line
Collaborate with internal and external groups in efforts for continual improvement, quality control, and problem solving
Assist with investigation and close out of customer complaints
Assist with investigation and close out of audit findings
Strong self-motivation and the ability to be accountable for achieving long-term and day-to-day goals and tasks in an active environment

198

Technical Services Knowledge Engineer Resume Examples & Samples

Develop, maintain, and continually improve MongoDB content for internal and external reference including technical articles, training material, and code samples
Review technical content for accuracy, clarity, and presentation
Foster Technical Services team contribution to the creation and review of technical content
Identify gaps in MongoDB documentation and tutorials that can be addressed by new technical articles or documentation improvements
Report on topics of interest and support case deflection to technical articles based on analytics data from federated search and other available sources
Analyze support cases to identify common customer questions that could be addressed by new technical articles or improved documentation
Contribute to internal technical projects such as software development, benchmarking, building documentation and training guides, and providing oversight on other engineers’ project work

199

Technical Services Leader Resume Examples & Samples

Bachelor’s degree or higher in an engineering or business discipline
A minimum of ten (10) years of experience working in reliability, engineering, and/or operations management roles in an industrial environment
Experience in applying engineering standards, processes or practices
Experience in application of reliability improvement systems and processes
Experienced in the creation and implementation of the critical aspects of an engineering department infrastructure (to include: document control procedures, project management disciplines, feasibility and risk assessment and the creation of relevant SOP’s)
Demonstrated success in leading program/project management teams
Demonstrated management skills including: listening, verbal, written, interpersonal, facilitation, presentation, and conflict resolution
Willing and able build strong, solid external relationships with customers and suppliers
Willing and able to travel domestically up to 75%

200

Technical Services Assistant Resume Examples & Samples

Serials and standing orders processing (35%)
Develops and implements guidelines to support the functions of the unit
Considerable time is spent at a desk using a computer terminal
May be required to travel to other buildings on the campus
May be required to attend conference and training sessions within Bay Area or in- or out of-state locations
Typical office and computer lab environment
Knowledge of financial systems and databases
Some understanding of cataloging and/or MARC (Machine Readable Cataloging) records
Demonstrated aptitude for working in a technical services role and/or in an academic library
Demonstrated aptitude for managing and inspiring part-time employees to achieve their personal best
Demonstrated experience at workflow optimization
An ability to balance competing priorities

201

Technical Services Lead Resume Examples & Samples

Provide critical operations leadership and support and technical oversight for all facilities assigned, which may include remote field offices. Ensure that facilities are operated and maintained cost effectively, safely, efficiently and in first class condition. Ensure proper engineering procedures and standards are being practiced and maintained
Ensure that all equipment is maintained in accordance with the manufacturer's recommendations and/or Cushman & Wakefield Policies & Procedures by performing periodic inspections of all major equipment and by keeping a close check on the introduction of new equipment
Review operations, maintenance and capital improvements of all Life Safety, Mechanical, Electrical, Plumbing, HVAC, and Elevator systems required to operate the facilities
Review all plans for adding or upgrading new equipment, infrastructure, building improvements, and the like, interface with applicable building management and operational staff, provide technical guidance and leadership, and interact and oversee contracted labor and vendors
Develop and deliver training methods, materials and programs relative to building operating standards

202

Technical Services Admin Resume Examples & Samples

Maintain and monitor the schedule of annual service contracts
Schedule workshop repairs so that our service response commitments are met
Process customer orders for equipment repairs and spare parts
Issue invoices for parts and services provided
Maintain sufficient quantities of parts for customer and in-house requirements (Stock Checks)
Ensure that service reports are properly and fully logged in the reporting system
Produce and comment on monthly KPI reports
Assist in the preparation of tender submissions, assembling the data required
Maintain the Quality systems and procedures as required
Co-ordinate maintenance contract arrangements with customers & Baxter Engineers
Compliance to Good Manufacturing Practices (GMP) or Good Distribution Practices (GDP), as applicable (Calibration Data Base , OpenUpTime, etc)
Compliance to Environmental Health & Safety (EHS) requirements
Isotrain co-ordinator
Ability to organise own workload and to develop work plans for others
Ability to deal efficiently and effectively with customer requirements
A concern for high standards and a determination to deliver highest quality service
Willingness to assume responsibility

203

Onsite Technical Services Technician Resume Examples & Samples

Locates causes of equipment malfunctions by visually inspecting and listening to equipment, or by using diagnostic equipment as required
Determines scope of repair and/or replacement parts by supervising the disassembling of equipment and evaluating questionable components
Oversees the repair of equipment and ensures proper operation once completed
Prepares service reports for each job on a timely basis
Travels extensively to US-based locations, as well as to foreign countries to support the company's international efforts
Must be able to obtain/maintain several safety certifications

204

Senior Technical Services Technician Resume Examples & Samples

Applies advanced ability to develop business relationships and communicate effectively with the user community, peers and supervisors
Advanced experience with help desk or request tracking software
Experience producing progress reports
Advanced ability to use data and logic to quickly find solutions to difficult challenges
Adjusts effectively to new work demands, processes, structures and cultures
Applies advanced understanding of customer service techniques as required to address PC problems
Completes tasks with minimal supervision
Minimum of 4 years of experience providing IT Support in an Enterprise environment
Strong understanding of IT Service Management (Incident and request management)
Good understanding of Windows Operating System, Personal Computer Hardware, applications and peripherals
Strong knowledge of desktops, servers, printers, terminal servers, Xerox Document Management, Telecommunication, telecommunications systems, fax servers, and network devices and ability to identify problems and fixes
Strong networking skills (LAN/WAN/VPN)
Good server administrative skills (Physical/Virtual)

205

Technical Services Technician Resume Examples & Samples

Identifies and learns appropriate software and hardware used and supported by Clinical Pathology Labs
Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Develops help sheets and frequently asked questions lists for end users
Some traveling required to other locations
Experience using and troubleshooting various versions of the Microsoft Office suite
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Develop and interpret technical documentation for training and end user procedures
Present ideas in business-friendly and user-friendly language
Effectively prioritize and execute tasks in a high-pressure environment
Certification and testing standards for data connections
Knowledge of Healthcare Information Technology

206

Technical Services & Innovation Leader Resume Examples & Samples

Proactively manage the activities of Technical Service team ensuring customer satisfaction in terms of timely product information, advice, and resolution of product issues
Strategically, work with the EMEA Regional Marketing Manager and Application Development and EMEA Sales to capture new product development ideas and facilitate their development through the Stage Gate Process
Facilitate introduction of new products or grades, negotiate quality specifications by overseeing customer trials and obtaining technical approvals. Ensure resolution of product problems
Manage efficient and effective departmental processes such as sampling, trials, complaints etc. with clear KPIs

207

Technical Services Assistant Resume Examples & Samples

Maintain the accuracy of the staffing plan daily to ensure proper alignment client expectations and professional resources
Ensure billed hours, invoicing, and associated approvals are entered and completed in a timely manner in the IBS system
Support the client training programs as follows
Recent graduate with an AA/BA/BS degree in engineering (environmental or otherwise), science, safety, industrial hygiene, or similar quantitative field
Understanding of, and/or passion for, EH&S concepts, issues, and challenges, able to identify unmet issues and concerns for resolution and increasing client satisfaction
Ability to create operational analysis, and model creation; with proficiency in such analytical tools as Excel and Access
Solid verbal and written communication skills, ability to communicate and work effectively with all levels of Triumvirate, client operations and EH&S staff
Passionate, high-energy, self-starting entrepreneurial mindset

208

Director, Technical Services Resume Examples & Samples

Insure the safety of all staff
Hire, train, direct and mentor staff with diverse language, cultural and educational background
Provide overall leadership to the five Technical Service departments
Collaborate with Consumer Packaging Technology and business leadership in determining strategies and goals
Identify needs and execute plans to improve productivity, quality and service across all departments
Develop and maintain technical relationship with Packaging Services and provide technical assistance to this $500MM business unit as needed
Build and leverage external relationships with suppliers, consultants, academia and customers through active industry involvement
Develop and maintain department expense and capital budgets, performance management plans, organizational structure and staffing plans
Provide strong service focus to all internal and external customers on a global basis
Provide expert technical advice to internal and external customers
Responsible for all equipment, space and facilities assigned to group
Maintain awareness of emerging technologies and recommend enhanced capabilities and they become available
Bachelor’s Degree required, preferably in a science or technical field, Masters preferred
15+ years related experience – packaging, technology, management

209

Engineer Technical Services Resume Examples & Samples

Serves as a technical contact on contracts and projects
Bachelor’s degree in a STEM related field and a minimum of 2 years related experience
Must have active Top Secret clearance with the ability to obtain an SCI

210

Technical Services Technician Resume Examples & Samples

Identifies and labels returned items
Performs visual inspections of all returned product
Performs testing of returned consumables per standard work procedures
Documents all receipt, inspection and testing information
Communicates to the sales companies regarding PER report investigations (e.g. requests clarification when an expected item is not returned or an unexpected item is returned)
Maintains Field Returns Lab in a manner consistent with 5S principles
Coordinates and follows up with other departments to ensure timely completion of RPR reviews
Assists TS Manager in monitoring and trending the area workload
Maintain standard work metrics in the work area
Other duties, which could include handling lower complexity TechLine cases under close supervision, driving the appropriate level of investigation

211

Technical Services Technician Resume Examples & Samples

Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards
Assist with the delivery of live events as and when required
Ensure public and staff safety at all times
Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span
Comply with internal health and safety regulations and working practices at all times
Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive
Work as part of a project team for future development and installation projects as directed by the Technical Services Manager/Team leader
Appear positive and enthusiastic – even when under pressure
Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts
Work closely with colleagues in the Visitor Services team of WBSTL and across the WB organisation
Champion the needs of the customer in all areas of the WBSTL operation
Be part of the continual multi-skill training within the department assisting where possible with any training
Work within WB processes and procedures
Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry
Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events
Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required
Basic carpentry and maintenance skills and a good working knowledge of workshop environments
Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site
Previous experience of working as part of a team
Fully conversant with and possesses an excellent up to date working knowledge of statutory and legislative regulations
Practical knowledge of health and safety regulations
Proven IT skills with a sound knowledge of Microsoft Office and associated packages
Ability to work with others in order to develop aims of the business, whilst being flexible and able to adapt to working in a highly dynamic and demanding environment
Basic knowledge of I.T switch networks and I.P based control systems
Ideally educated to degree level or equivalent in a relevant discipline
Relevant qualifications related to the role such as PASMA, IPAF etc

212

Technical Services & Development of Polyurethanes Foam Resume Examples & Samples

A Bachelor’s degree or higher in Polymer Science/Material Science/Mechanical Engineering or related disciplines
Familiarity with Project Management is a plus
Minimum 3 years’ experience in PU related markets or PU foam application knowledge with active customer interaction
Good formulation experience of PU foaming and PU specialties will be preferable
Broad application knowledge of PU Elastomer, Adhesive, and Sealant is a plus
Good command in written and spoken English
Able to base in MTP, Thailand. Travel will be focused in Thailand and South East Asia
Good communication skill with the team
Customer focused, self-motivated and profit/cost conscious
Quick learner for the new applications and technologies
Possess strong presentation, analytical skills and project management skills

213

QC Technical Services Sample Management Analyst Resume Examples & Samples

Receipt and aliquoting of samples for the QC activities for Global Biologics Laboratory and Large Scale Cell Culture Facility
Co-ordination of sample and critical reagent shipments
Participate in investigations associated with sample handling, receipt and long-term storage
Management of sample temperature tracking devices
Management of shipping documentation, electronic and paper logbooks, LIMs/CIMs data
Liaising with internal and external stakeholders on testing schedules
Tracking sample chain of custody in Cruiserath Biologics Laboratory
A minimum of a B.Sc. in Science related discipline and must have at least 2 years’ experience, in a GMP laboratory setting with sample management experience
Understanding of the needs and best practices of routine biopharmaceutical drug product and drug substance laboratories is desirable
Demonstrate good communication, organisation and team-work skills
The candidate must have experience in electronic systems such as LIMs/CIMs and SAP

214

Technical Services Assistant Resume Examples & Samples

Prepares written correspondence and makes telephone calls to clients as requested by unit associates
Assists unit Associates in resolution of account criticisms
May handle special projects for unit Associates, as assigned from supervisor
Bachelor's degree in business or equivalent education and/or experience preferred
Proficient in all Microsoft Office applications and 50 WPM typing skills
General understanding of commercial property/casualty coverages is a plus
Company or agency experience in commercial insurance services and understanding of commercial rating concepts is a plus
High aptitude for accuracy in mathematical calculations
Ability to speak into and adequately hear voices from telephone equipment
Organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines
Willingness to expand knowledge and effectiveness in insurance industry by successful completion of extended insurance education
Ability to work with computer technology with little instruction
Firm, fluent grasp of English language with above average verbal, written, and interpersonal skills to interact with associates at all levels of responsibility
Legal right to work in the United States

215

Technical Services Associate Specialist Resume Examples & Samples

Demonstrate commitment to serving customers, communication with the customer, and create a welcoming environment for KSEA employees and our customers
Comply with current laws, other regulatory agencies, and institutional and operating systems
Adhere to all KSEA Policies and Procedures as they apply
Knowledge and adherence to Guidelines and Procedures as they are described in the annual education module
Protect employee and customer confidentiality
Adhere to current organizational Performance Improvement priorities
A minimum education level of a High School Diploma, Bachelor’s Degree preferred
Certifications/ Credentials preferred CRCST, CBME, CBMT, RN, CBET,
Possess exceptional organizational skills and the ability to multi-task
Familiarity with the KARL STORZ product line helpful
Exceptionally strong analytical skills
Good public speaking skills. Must be comfortable in front of small audiences.8Knowledge of various governmental and private standards, examples include FDA, AAMI, OSHA, CDC, IEC, UL, CSA, AORN, ECRI, APIC, etc
Must be able to provide clear and concise directions to callers requiring assistance in most direct manner in order to minimize expensive operating room down time. Must possess ability to assess skill level of caller to communicate directions effectively
Knowledge of infection control practices and techniques
Familiarity with aseptic principles as practiced in and around the operating room and outpatient surgical environments
Ability to develop an understanding of various endoscopic instrument procedural sets and their applications
Ability to learn proper assembly and disassembly directions and instructions for use on KS products and to communicate this information to customers
Must have the ability to develop a working knowledge and understanding of requirements for instrument cleaning, sterilization and high-level disinfection necessary to instruct users on basic reprocessing. Must be able to learn to recognize conditions for creation of Product Complaint and generation of same. May be capable of assisting Regulatory department in Complaint Investigation
Understanding of medical terminology and slang
Must be able to develop an understanding of operating room protocol including aseptic technique, OSHA blood borne pathogens and HIPAA regulations
Ability to develop an understanding of reprocessing and sterilization theory and practice
Strong knowledge of various Microsoft Office programs, example Word and Excel. Must be able to navigate various SAP functions
Solid understanding of basic mathematics
Ability to research, understand and apply technical information from various resources including product manuals, catalogs, service manuals, and Regulatory standards (Private and governmental) and effectively communicate this information to diverse audiences

216

Technical Services Lead-petersfield, GU DD Resume Examples & Samples

Actively lives, demonstrates and supports the company values and operating principles
Ensures Compliance with all company programmes, processes and procedures
Supports the retention, motivation and development of the contract
Co-ordinate CIMS work requests
Ensure you understand each specific work sheet as raised
Report any unusual occurrences to you direct report
To ensure that each team member has relevant experience and qualifications in line with the agreed job descriptions. You will confirm that duties and responsibilities within each individual’s job descriptions are met in full
To be responsible for promoting a positive “can do” attitude and proactive approach to all aspects of this contract
Ensure that you follow all local health & safety policies as published
To meet all personal and works orientated targets that are set within the contract
To actively ensure that the whole team participates in the implementation of all Health and Safety initiatives. You must always adhere to the onsite Health and Safety and PPE procedures and work in a safe manner – setting standards for all other team members
To ensure that all work is completed by the specific teams / team members in a timely manner that meets the expectations of the client
To promote, demonstrate and encourage a positive and flexible working attitude
To be responsible for completion of scheduled management reports and their submission to the Account Manager in good time
Manage all H&S systems in line with Engie company policies
Manage all calibration activities on site including scheduling, management of the master instrument list and repairs required from this work
Manage all PAT Testing activities including maintenance of the database
To ensure that all scheduled work (including shut downs) must be planned with Whitman’s Engineering and arranged in such a manner as to maximize the resources that are available. As necessary you will provide quotations and oversee work completed by approved suppliers
To follow and demonstrate a clear understanding of Engie’s roles and responsibilities in the event of a major incident
To support the GMP (Good Manufacturing Process) and FDA (Food & Drug Administration) initiative, which will involve improvement through plant / equipment design reviews and planned improvements
To be responsible for arranging specific training for Engie employees and ensuring that legislative needs are met in full
To be aware of and have the ability to implement a system of PPM’s using the (CIMS) the in-house data base
To contribute to the monthly KPI report and promote continuous improvement through direct action
To assist in the continuous improvement of Service Line Agreements in all aspects of the Engie contract at Whitman’s
To attend relevant training courses that are arranged / designated by your line manager
Attend site EHS meetings in the Account Managers absence
To be responsible for training and development of training plans for all employees under your supervision Carry out 1 to 1’s for your direct reports
Manage project from conception to completion
Manage the workwear contract for the site
Experienced in Facilities Management/Account Management including Hard FM specifically technical
A self-motivated and enthusiastic leader
Diligent, methodical, flexible and hard working
Eager to be involved in all aspects of the business
A pro-active management style is essential to this role
Computer Literate in Microsoft office including Excel, Word
Possess a high degree of attention to detail
Proactive and enthusiastic Team Player
Awareness of Health and Safety
‘Can do’ attitude

217

Director, Breeder Technical Services Resume Examples & Samples

1) To maintain an average fertility of hatching eggs over 95%
5 + years of managing breeder program at a complex level
Willingness to travel for field visits and train managers and tech service reps
To be able to write detailed report after field visits
Weekly reports
MS Word, Excel and PowerPoint presentation
Willing travel about 50 to 60% of the time

218

Technical Services Administrator Resume Examples & Samples

To compile all technical reports as required by the business and the customer
To input, collate and trend customer complaint information
To collate responses back to the customer via the Technical Manager
To carry internal audits as per schedule
Compile changes to process paperwork as and when required
Ensure paperwork compliance audits are completed and followed through
To carry out ad-hoc projects and investigations as and when required
To identify and drive through opportunities to streamline technical information processes to optimise efficiency, relevance and accuracy

219

Senior Analyst, Technical Services Resume Examples & Samples

Bachelor’s degree preferred in Fashion Merchandising or Technical Design or related field
3-5 years’ experience in retail corporate buying office environment
Aptitude to training

220

Senior Analyst QC Technical Services Resume Examples & Samples

Advanced knowledge of relevant scientific and technical principles
Advanced ability to accurately and completely understand, follow, interpret and apply Global Regulatory and cGMP requirements
Advanced technical writing skills
Advanced verbal communication skills
Advanced math skills
Advanced critical thinking skills
Advanced Knowledge of cGMP, JP, USP, and JP
Advanced ability to assist with solving routine problems
Intermediate knowledge of laboratory instrumentation
Intermediate proficiency in Microsoft Word, Outlook, and Excel
Ability to communicate effectively with peers, department management and cross-functional peers
Duties and Responsibilities
Bachelor Degree preferred
3 years’ experience in a regulated industry required
An equivalent combination of education and experience may substitute

221

Quality & Technical Services Resume Examples & Samples

Demonstrated experience must include a minimum of three years of detailed project planning and execution
Proven ability to analyze and communicate technical subjects in a clear and understandable fashion to all levels and functions of the organization
Proven success in leading medium – large scale projects from concept development through successful implementation
Demonstrated success supporting multiple projects simultaneously, including planning, prioritizing and communicating project status
Direct experience in a variety of product development, testing and certification processes
Demonstrated ability to document and improve processes and procedures
Travel to test facilities, government offices, association meetings or conferences and to other H-D facilities, domestically or internationally, may be required

222

VP Quality & Technical Services Resume Examples & Samples

Develop and maintain company's HACCP Plan
Act as Recall Coordinator
Oversee Facility Sanitation
Oversee Global Food Safety Initiative accreditation
Oversee the development, implementation, review and maintenance of the SQF System, including food safety fundamentals, food safety plan and food quality plan
Plant liaison to regulatory agencies (USDA, FDA, OSHA, state and local health authorities, etc.)
Provide technical support to company and customers in relation to customer service. For example, provide nutritional analyses, USDA/FDA labeling, shelf life, handle customer complaints, etc

223

Technical Services Technician Resume Examples & Samples

Follow test instructions
Calibration of equipment prior to use
Collect fruit samples for testing
Carry out routine testing and immediately report any process deviation
Perform fruit sizing test
Perform pitting test
Perform peeling test
Perform slicing and dicing test
Maintain a clean, sanitary and safe working area in the plant and in the pilot lab
Assist technical services with requested projects
With minimal supervision, keep accurately records data from tests performed
Perform Data Trace analysis as requested from QC and operations
Use Data Trace software for thermal process and Fo matrix
Follow Data Trace test procedures
Prepare and assemble cans to perform Data Trace test
Verify cook lines with QC Cook Schedule form
Record information from line chart and cooker charts
Maintain Data Trace logs
Report any process deviation to QC and Operations
Any other duties as assigned by management
Ability to stand, walk, climb stairs and lift up to 50 pounds
Ability to work a demanding work schedule in a variable environment (hot and humid)
Ability to prioritize and complete multiple projects
Follow plant policies and procedures
Good interpersonal skills and communication
Ability to work safely and observant of any unsafe condition

224

Technical Services Apps Lead Resume Examples & Samples

Responsible for daily management and excellence of the Non-SAP Technical Services ADB and AMS organizations providing centrally led global capabilities, delivery models, governance, and strategy of IT and integration across application domains and regions for both SAP and Non-SAP application portfolio
Ensures application architects and tool leads are established and operating to necessary level of maturity aligning EA reference architectures and design patterns supporting regional projects execution including use of KPI’s, metrics & scorecard measurements to drive continuous improvement and delivery excellence of solution design and build in partnership with other Global IT teams and processes (i.e. PMO, application domains, etc.)
Ensures application service managers and application owners are established and operating to necessary level of maturity with the ITIL service management process including the development and use of KPI’s, metrics & scorecard measurements to drive continuous improvement and operational leadership in partnership with other Global IT teams (i.e. Infrastructure, application domains, etc.) addressing non-compliance with corrective actions
Lead and incorporate industry best practices around design, build, development life cycle, and incident centrally and regionally ensuring regional, managed, and 3rd party resources follow Global IT established design & build minimums and standards
Ensure tool leads and application owners are appropriately developing and managing application assets such as patterns, templates, and roadmaps in alignment with Enterprise Process and Application Domain strategy and these assets are managed and governed regionally
7 + years managing in technology design and development teams or operational support environments
5 + years of people management and leadership
Demonstrated experience managing complex, scalable, and global development environments and offshore/managed delivery models across multiple process areas
Demonstrated experience owning and negotiating SLA’s/OLA’s
Demonstrated experience managing cost/quality/schedule controls
Experience managing for ITIL processes
Ability to work in a matrix across multiple groups and geographies, leveraging 3rd party or manage services, to solve operations problems and avoid continuity risk
Experience working with service providers including contract management, governance, and operational management
Ability to travel up to 20% including international

225

Technical Services Director Resume Examples & Samples

40% Lead, coach, and develop the Technical Services team in the execution of the CTS AMCAS business plan
Bachelor’s Degree in Food Science, Food Technology, Chemistry or a related degree
10 or more years in food ingredient Technical Services, Applications or a similar discipline
5 or more years managing/supervising a technical team
5 or more years of starches and/or hydrocolloids
Experience leading a technical team with staff in multiple locations and from multiple disciplines
Strong project and portfolio management skills
Ability to travel up to 50% including some international travel

226

Technical Services Proj Mgmt Resume Examples & Samples

Minimum of undergraduate degree in business or technical field
Requires minimum of 9 years work experience with Bachelor’s in Science, or 7 years with Master’s degree
Candidate must be able to obtain and/or maintain a Secret Clearance
Engineering or technical undergraduate degree preferred

227

Technical Services Assistant Engineer Resume Examples & Samples

Researches new technology in order to recommend instructional equipment and systems changes for the University and external agencies
Designs, engineers and inspects installation and operation of communications systems and projects
Consults with University and equipment vendor representatives in order to design and recommend installation of audio, video and complete communication systems
Designs two-way interactive systems
Provides technical analysis of systems to determine operational effectiveness
Prepares time/cost estimates for assigned projects
Selects, procures and coordinates the methods and materials for projects and installations
Analyzes, diagnoses and coordinates the maintenance and repair of moderately complex systems and equipment
Develops and implements technical training materials and programs

228

Technical Services Chief Engineer Resume Examples & Samples

Authorizes expenditures in order to manage material resources
Researches new technology in order to recommend instructional equipment and systems changes for the University
Interviews, hires, trains and evaluates personnel in order to provide competent technical staff for the Center
Consults with University Administrators, faculty and staff to design systems, develop cost estimates, research new technologies, coordinate projects and ensure timely completion of projects to approved specifications
Actively participates on University committees and project teams

229

Quality & Technical Services Resume Examples & Samples

Analyze impact of ISO26262 releases and create Functional Safety awareness across departments
Develop safety architectures and safety plans to ensure compliance with ISO26262
Lead and coordinate creation of functional safety documentation according ISO 26262
Collaborate with project managers, development team and customers on Functional Safety
Conduct reviews and audits with product teams to ensure functional safety standards are being met throughout product development cycles
Support teams with legal compliance elicitation and legal / safety problem solving
Perform safety management activities for electronic projects according to relevant standards during all project phases (concept, product development, production) including preliminary hazard analysis, DFMEA, PFMEA, qualitative and quantitative fault tree analysis
Actively mentor, coach and guide to develop engineers and team members within the organization
B.S. in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering or similar degree required
Experience motorcycle / automotive active safety systems
Knowledge of, and experience with, fail-safe concepts and strategies for safety related systems
Experience with embedded control systems, hardware and software
Advanced knowledge of ISO 26262
Experience with creation of safety documents
Good technical leadership, planning and organization /control skills
Strong analytic and problem-solving skills
The ability to communicate complex ideas succinctly and persuasively to peers, management and customers
Experience with warranty and reliability of electronic components
Familiar with design verification and validation testing
Experience leading program and platform team discussions
Demonstrated ability to create value through the ability to integrate knowledge from different areas of specialized knowledge

230

Technical Services Assistant Resume Examples & Samples

Places orders online and via other systems as appropriate for materials in a variety of languages and formats, following bibliographers' directives regarding materials and fund assignments
May serve as a liaison with library partners regarding scoping, digitization and invoice payment
Processes shipments of new materials by receiving titles, verifying accuracy of vendor invoices and issuing payments in online system, paying careful attention to funding sources as designated by bibliographers
Searches bibliographic and related data in catalogs and online databases for the purpose of ordering, receiving and cataloging material and updating bibliographic information in library systems
Creates, edits and reviews bibliographic, holdings and item records for materials in all formats and multiple languages according to established guidelines
Works on resolution of routine order, receipt, invoice, bibliographic and holdings problems
Places orders for time sensitive materials such as course reserves and follows up with priority processing, including expedited copy cataloging
Uses procurement card (PCard) for both routine purchases from established vendors and for more complicated orders from unfamiliar sources
Performs routine and more complex copy cataloging and may serve as primary resource for the team for copy cataloging issues and bringing unresolved questions to the manager
Orders and copy catalogs works in parts
May place orders for continuing resources in all formats
May maintain bibliographic and holdings records and set up prediction patterns in the library catalog for continuing resources
May receive or check in continuing resources and issue payments in online system
May run reports for bibliographers and for the unit as needed
Secures public performance rights for classroom viewing and/or library presentation of DVDs following established procedures
Communicates with vendors, publishers, bibliographers and financial personnel; conducts professional correspondence when needed to solve problems or follow up on orders, including invoice payment issues
Maintains the privacy of patron records and protects high risk/confidential information contained in University records
Serves as a source of information on established policies and procedures for library patrons and staff
High school diploma or equivalent education or work experience required
Previous library or related work experience required, including skills with integrated library system and online bibliographic systems
Familiarity with one or more Western European or Middle Eastern languages is required
Proficiency with Microsoft Windows operating system and Windows software required
Demonstrated facility with automated systems, including using online databases, working with spreadsheets and basic knowledge of file management techniques
Familiarity with Turkish is desirable
Library acquisitions and basic cataloging experience strongly preferred
Familiarity in systems such as OCLC and Aleph or Alma desirable
Work experience in a production-oriented and technology-enhanced environment preferred
Excellent oral and interpersonal communication skills
Ability to perform repetitive work accurately with fine attention to detail
Ability to work productively and cooperatively in a team environment, with flexibility and versatility in an evolving work situation. In addition, the ability to work independently to perform complex tasks and meet project deadlines
Commitment to be part of a continuous learning environment, updating skills as required to perform job duties
Works according to changing daily priorities, demonstrates flexibility and the ability to shift between multiple tasks effectively
Suggests innovations and generates ideas for improving workflows and creating efficiencies
Participates in unit-wide planning and implementation of new policies and procedures
May contribute to or oversee special projects, including documentation, training and statistics
May assist in hiring, training, scheduling and distributing work of other staff or student workers
Assists with developing training and procedural documentation for unit
Contributes to overall goals of the department as appropriate

231

Technical Services Proj Mgmt Resume Examples & Samples

0 – 5 years’ work experience required
Engineering, technical, or business undergraduate degree preferred
Desire candidate with work experience in either manufacturing industry or with the Department of Defense procurement community
Familiarity and experience with Department of Defense acquisition processes and Science & Technology planning processes desired

232

Analyst for MAS Technical Services July Resume Examples & Samples

Expected to adhere with the plotted work schedule. 97% adherence rating is considered exceeding expectations; 90% to 96% is acceptable and 89% is considered unacceptable with coaching opportunity for improvement
Responsible for the delivery of quality service as remotely monitored by the Call Mentors. A score of 95% or higher is considered exceeding expectations, while scores of 85% to 94% are meeting expectations, but will be monitored to gauge Associate improvement
Assists and troubleshoots Homepage Portal customization including uploading company logo, files, content items, custom themes, adding smartlinks. Configures security groups and company directory, creating new hire and verification events simple to complex workflows (changing/deleting workflow paths, workgroups, membership rules, etc), and Support Center walk-through

233

Technical Services Structures Engineer Resume Examples & Samples

Providing onsite technical assistance for all structural issues on Voyager (A330)
Manage and record structural repairs and damage
Assessment of structurally related technical documentation, including Airworthiness Directives and Service Bulletins
Raising Maintenance Requests for Structural repairs
Entering data into customer's IT system (Envision by Rusada)
Investigating in-service structural reliability issues
Answering customer queries
Engineering degree or EASA Part 66 Licence
Experience in a Technical Services role
Detailed technical knowledge of Airbus metal and composite structures
Working knowledge of Airbus structural repair manuals (SRMs)
Detailed knowledge of repair materials, fasteners, standard practices and techniques
Good understanding of repair drawings
Knowledge of Service Bulletins and Airworthiness Directives

234

Technical Services Lead-cushman & Wakefield Ltd Resume Examples & Samples

Provide technical oversight for the design and implementation of the preventative maintenance program in accordance with manufacturer's recommendations, current industry practices, and Cushman & Wakefield's guidelines as outlined in C&W's Policies & Procedures manuals and subsequent revisions. Analyze equipment downtime ramification and develop contingency plans in the event of equipment failure. Supervise system overhauls or retrofits. Develop and oversee hazardous materials control policies and procedures
Ensure that all critical and major technical work is carried out according to code and building standards, that certificates of insurance are correct and in place, and that all work is in compliance with the building owner's or client's requirements
Provide leadership and management support to facility management and technicians who have the responsibility for day to day operations and maintenance of the building support systems (heating, ventilation, electrical distribution system, plumbing, fire suppression system, etc.)
Recommend and implement critical systems policy and procedures including industry compliant MOPs, SOPs and Change Management processes
Be responsible to the General Manager for budget control and forecasting of contracts and major operations related to critical operations
Report abnormal or critical conditions immediately to the relevant C&W Facility Management and the General Manager

235

Director of Technical Services Resume Examples & Samples

Coordinate all efforts to maintain intellectual control over NSU Libraries’ collections
Recruit, train, supervise, mentor, and evaluate the Catalog Librarian and all Technical Services staff except for the copy catalogers (who report to the Catalog Librarian)
Coordinate and oversee the very complex workflow of Technical Services. Make adjustments to workflow in order to optimize precision in intellectual control and efficiency in processing
Oversee NSU Libraries’ materials budget and coordinate materials purchase with Research and Instructional Services librarians
Perform higher level Acquisitions activities such as maintaining vendor contracts and subscriptions, while delegating appropriate tasks to the Acquisitions Assistant
Maintain Library subscribed electronic resources in the Discovery Knowledge Base
Serve as a second professional cataloger to assist the Catalog Librarian when needed
Represent Technical Services on the Library Leadership Team. Communicate with the Executive Director of Libraries and other library leaders regarding initiatives within Technical Services
May perform systems management functions in the Technical Services area of the library management system
Prepare reports concerning Technical Services functions and library collections for the Executive Director of Libraries
Make recommendations to the Executive Director of Libraries about personnel matters, budget needs, and general operational needs of Technical Services
Serve on university faculty committees as assigned
4+ years of professional experience in library technical services. Experience as a professional cataloger is preferred

236

Engineer, Technical Services Resume Examples & Samples

Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness. Stays abreast of and consults on technical advancements
Promotes the process of continuous quality improvement and risk management, and coordinates solutions for technical and project issues
Provides technical or clinical information to customers in response to inquiries/report from the field
Performs product evaluations and testing based on reports from the field
Provides and conducts product training to in-house personnel
Reviews product manuals, communiques and memorandum for technical clinical accuracy and content
Documents all contacts via an approved tracking system, writing Field Contact Reports for complaints per SMF guidelines
Bachelor’s Degree in electronic engineering, biomedical engineering, or a related field
1+ years’ experience providing medical device industry technical support, including relevant experience in the cardiac pacing industry (preferred)
Demonstrated ability to analyze and evaluate technologically complex devices; demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills

237

Head of Quality Technical Services Resume Examples & Samples

Ensure the EM and clean utility control strategies are robust and compliant in accordance with Roche site and PQS requirements
Review and approval of site EM and clean utility trend reports
Partner with Roche site cross-functional groups and global teams to drive improvements to the facility environment with a goal to reduce EM, clean utility and equipment excursions and adverse trends
Own and manage facility and utility related DMS and lead EM and clean utility DMS RCA activities
Provide QA oversight for QC labs, site media fill program and tank management program (as applicable by site)
Ensure programs/documents that Technical Services has oversight of supports a continuously compliant state at the assigned PT Site and a continual state of readiness for regulatory agency inspections
Support regulatory inspections and partner audits

238

Technical Services Resume Examples & Samples

Maintain clear and well understood manufacturing instructions
Maintain an accurate Bill of Materials (BOM) for each process
Maintain a Process Flow Document (PFD) and current validation for each process
Provide technical content for training on process related instructions
Use change control and reports to document changes and improvements
Maintain control and capability of each process
Author Annual Quality Reviews (AQR) for each API and Type A Medicated Article
Participate in the generation and analysis of laboratory data in order to identify and test improvement opportunities
Analyze production data to identify improvement opportunities
Evaluate and implement plant trials for possible incorporation into standard practices
Issue technical summaries and author detailed technical reports to document special events/experiments
Support all safety and environmental policies/procedures, including coaching and feedback
Bachelors in Engineering, Chemistry or equivalent scientific degree
5 years of experience in process, biotech, pharma, and/or manufacturing in a hands on GMP (manufacturing facility) environment
Scientific data collection and documentation skills
Efficient approach to trouble shooting/problem solving
Ability to respond to changing priorities
Sound engineering understanding of the process
Innovation and creativity
Good work ethic
Quality conscious
Technical growth and application
Self-management skills
Some statistical training

239

Technical Services Technician Resume Examples & Samples

Class B Box Truck Driver
Class B CDL with Hazmat & Tanker Endorsements
Previous chemical/hazmat experience an asset
Willing to learn
May be required to travel into Los Angeles and Arizona markets

240

Technical Services Technician Resume Examples & Samples

Loads, packages and segregates materials and waste products
Prepares DOT shipping documents
Assist sthe CleanPack Chemist in the safe and compliant execution of assigned lab pack projects/jobs as needed
Ensures drum count is correct and that drum conditions are shippable in accordance to the policies and procedures of Clean Harbors Environmental Services, Inc
Conducts projects/jobs according to site specific Federal, State and local regulations and health and safety plans as well as Clean Harbors Environmental Services, Inc., policies and procedures
Class B CDL or C license preferred

241

Technical Services Technician Resume Examples & Samples

· Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
· Operates a Class B Box Truck with an automatic transmission
· Does quality control check and sorts bins according to the retail contract - Additional responsibilities include the loading, packaging and segregation of materials and waste products
· Preparing DOT shipping documents
· Assist the Clean Pack Chemist in the safe and compliant execution of assigned lab pack projects/jobs as needed
· Ensure drum count is correct and that drum conditions are shippable in accordance to the policies and procedures of Clean Harbors Environmental Services, Inc

242

Head of Technical Services Resume Examples & Samples

Translation of consulting roadmaps into High Level Designs
Delivery of staging and installation, transition and transformation
Delivery of Managed Services
ITIL Process
Enterprise Architecture
Considerable experience of IT Service management in a Technical services environment
Business experience including financial management with a track record of success in translating strategic direction into pragmatic and workable solutions and business results
Strong commercial grounding and understanding
Experience of working with new and emerging technologies
Experience of working within a system integrator and/or IT reseller
Demonstrable change agent experience
Degree educated or similar
Thorough understanding of business processes and strategic objectives and can translate these into services that create a competitive edge for DD in the positioning of services
Motivational and inspirational leaders with superior decision making skills and assertiveness
Knowledge and understanding of IT industry environment and business needs
Service oriented with the ability to create client value whilst maintaining profitable business results
Deep understanding of business and project processes, structures and control requirements
Good analytical skills with attention to detail
Excellent communicator with the ability to interact with a variety of diverse stakeholders

243

Technical Services Controls Analyst Resume Examples & Samples

Bachelor’s degree in in engineering or technical discipline, or equivalent relevant work experience
Experience in the programming of ControlLogix PLC processors
Experience in the Wonderware software suite that includes System Platform, InTouch, DASABCIP, InSQL and MES Operations
Experience with various instrumentation such as Flow meters, Pressure sensors, Level sensors, Temperature probes, VFD’s and starters
Experience in industrial automation networks (ControlNet, DeviceNet, Ethernet)
Must be available and willing to work overtime, weekends, and holidays to meet business requirements and project commitments
Master’s in engineering or technical discipline
Manufacturing environment experience desired

244

Manager of Technical Services Resume Examples & Samples

Oversees the operations of the broadcast/digital media facilities in Johnston Hall
Maintains the network infrastructure, servers, and systems unique to the college
Oversees the equipment check out systems, processes, and training
Stays current on new products and collaborates with faculty on new technology purchases
Generates scope for bids of equipment purchases
Manages support staff
Formally trains students who work in Student Media to use the technology for TV and Radio programs (e.g., TV studio, audio boards, remote radio gear, control room)
Designs TV graphics and visual effects, and train those who work in Student Media to develop these skills
Bachelor’s degree in a technical discipline and 5 years of related experience required
Ability to train students to use technology
Analytical and problem-solving skills for rapidly changing technology needs
Supervisory skills in managing staff
Interpersonal skills to collaborate with faculty and staff
Knowledge of TV/Radio station operation
Knowledge of current software for use in the curriculum
Member of Society of Broadcast Engineers
MCSE Certification is a plus

245

Manager, Laboratory Technical Services Based Resume Examples & Samples

This job description reflects major responsibilities globally and is not intended to reflect all possible duties and responsibilities for each employee in this job title. Management has the right to assign all or a portion of the duties and responsibilities of this job based upon business needs
Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters
Manage all aspects of regional clinical laboratory quality control including the implementation of global quality control criteria for individual assays, review of all regional laboratory QC activities, biannual assays checks and proficiency testing programs as required by regulatory agencies
Manage all aspects of local clinical laboratory new assay validation/performance qualification, methods transfers to/from other regional clinical laboratories or from the Assay Development Laboratory
Manages all aspects of local clinical laboratory analytical instrument and equipment program including the design, testing, implementation and review of instrument validation documentation as well as overseeing calibration, maintenance and change control
Manage all aspects of local clinical laboratory technical support program including technical review of laboratory requirements for new studies during the study set up phase, provision of local laboratory test updates to maintain the Scientific Database, provision of test code assignment, worksheets, specimen requirements, shipping conditions and blood volume charts
Manage all aspects of the local provision of reference laboratory testing information to other departments including the establishment of standards and service level agreements between laboratories globally and locally. Monitoring service level agreements with regional, local and reference, laboratories to ensure compliance
Represent and leads Technical Services team in audits/inspections from regulatory agencies and pharmaceutical sponsors within the local lab
Interact with external vendors and sponsors regarding local clinical laboratory requirements and issues

246

Director Technical Services Resume Examples & Samples

Twenty (20+) years’ experience in information technology including 10-12 years leadership and management experience of a complex business information systems environment and 10-12 years managing infrastructure preferably within large global environments
MS or BS in Computer Science, Engineering or equivalent work experience
Certifications must include MCSE, CCNA; other IT industry certifications a plus
Extensive knowledge of technical architecture, environments, networks, systems, security, databases and data storage
Extensive knowledge of Vendor Management, and Telecommunications
Domain expertise in planning, designing, implementing, and maintaining end-to-end technical infrastructure (devices, servers, networks, storage, environment) in a global, 24x7x365 organization
Experience with strategic planning, project execution and management in multi-layer, multi-site, multi-vendor environment
Strong interpersonal skills and ability to work effectively in a team environment
Group facilitation, mediation, and conflict resolution skills
Skilled in organizing resources and establishing priorities
Ability to develop, plan, and implement short and long range goals
Ability to analyze complex problems, interprets technical needs (based on operational goals), and develops integrated, creative solutions

247

PGD Technical Services General Mgr Resume Examples & Samples

Develops and implements effective strategies that will maintain the company’s position of leadership in the power generation market
Sets high standards and builds a high performance organization
Delivers total operational excellence through the effective utilization of the Operational Model processes and the deployment and management of quality initiatives
Applies creative problem solving and decision making, with an uncompromising focus on what is important and what is not
Performs other job-related duties as assigned
Bachelor’s or Equivalent Experience
Supervisor/Management Experience: 7+ years
Bachelor’s - Engineering

248

Technical Services Associate Resume Examples & Samples

Typically requires 0-2 years relevant experience
Ability to develop business relationships and communicate effectively with the user community
Basic troubleshooting skills
Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment
Applies basic understanding of customer service techniques as required to address problems with PC based tools and products

249

Associate Director, Technical Services Resume Examples & Samples

Builds talent by coaching and developing the members of the Technical Services team to ensure appropriate breadth, depth and skill sets across the team to maintain and drive the business forward. Provides/solicits regular feedback from team and colleagues. Develops technical/professional staff through coaching, assignment selection and associated training
Manages team resources and prioritizes as aligned with business needs to include run the Business support (e.g. investigations, complaints), project support, and continuous improvement activities – e.g. improve safety/compliance, reduce cost and increase consistency and efficiency. Recruit and hire team members as necessary
Collaborates and engages with multiple functional organizations such as Operations, Technology, Quality, Automation, Global Engineering Services, Procurement, Finance, Above Site Technology, Regulatory, among others, to develop and maintain processes that meet cGMP and business requirements
Provides technical guidance to staff, colleagues or customers as well as anticipates and interprets the customer needs to identify solutions. Includes approval of technical documentation including investigation, protocols, qualification, validation etc. as required. Responsible for presenting technical discussions to regulatory agencies during inspections
Minimum 10 years’ relevant work experience, including direct support of development or manufacturing of biologics / sterile products
Demonstrated leadership and ability to drive results
Strong communication, collaboration skills and ability to drive accountability

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