Technical Resource Resume Samples

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D Ward

Dolores

Ward

73275 Alexie Mall

Chicago

+1 (555) 981 7042

73275 Alexie Mall

Chicago

Phone

p +1 (555) 981 7042

Experience Experience

Phoenix, AZ

Technical Resource

Phoenix, AZ

Flatley-Weber

Phoenix, AZ

Technical Resource

Maintain standard operating procedures for all maintenance, safety and environmental related activities by ensuring internal and external compliance. Internal Compliance defined as being in accordance with established policies, standards, guidelines, specifications and best practices, while external compliance defined as aligning with all state and federal regulations
Part of the Maintenance leadership team responsible for plant technical operations, specifically production line maintenance, processing and utility equipment maintenance. Assist with leading the preventative maintenance process, defining processes, driving improvements and achieving KPI targets
Working knowledge of Safety, Quality, Food Safety and Material Management Systems and procedures
Utilize the QS Infinity, SAM, Sidel Information and EIT systems to identify waste and opportunities for continuous improvement. Develop and implement these plans
Initiate, plan and coordinate work performed by other associates, contractors and/or self (unplanned, planned, changeovers, etc.)
Ensure development of people through coaching, training and feedback. Ensure there is a development plan in place to build the competency level of team members
Maintain, review and report KPIs, plans and variances to daily review meetings, weekly BM / Injection reviews and monthly updates on improvements and opportunities

Phoenix, AZ

Technical Resource Center Analyst

Phoenix, AZ

Pfannerstill Group

Phoenix, AZ

Technical Resource Center Analyst

Perform problem and customer situation management, escalate to the next level of support when necessary, communicate critical case status to management
Attend training sessions and potentially assist in conducting training/workshops
Utilise multiple applications and technical tools to assist in troubleshooting, communication, and time management
Assist in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries
Provide Level 1 phone support to Hitachi Data Systems customers and field teams
Proper customer expectation management
Communication liaison between Account Team, GSC, Management, and Customer

present

Boston, MA

Technical Resource Manager

Boston, MA

Wilderman, Kshlerin and Kohler

present

Boston, MA

Technical Resource Manager

present

30%: Provide staffing services to the build team based on the demand pipeline to include the hiring of contractors and full-time equivalents
10%: Collaborate with Build, Run and Plan teams with the objective of obtaining feedback and driving SDLC acceptance and adoption
Partner with ASRC Federal recruiting to recommend sourcing strategies to identify highly talented and diverse technical candidates
Provide technical regulatory updates to our client as the ever changing landscape of legislation evolves
Work closely with the global engineering team members from our client on solutions to their technical inquiries
Represent Intertek by sharing relevant technical expertise as a core strength to our clients
Occasionally interface with external customers as well as top management for the purpose of communicating status

Education Education

Bachelor’s Degree in Business Acumen With Primary Orientation Toward Process

University of Florida

Bachelor’s Degree in Business Acumen With Primary Orientation Toward Process

Skills Skills

Excellent knowledge of hand tool application, operation and repair. Basic ability to operate machine tools
Strong interpersonal skills with the ability to work in a team environment with a positive attitude and minimal supervision
Proficient in basic mechanical, hydraulic and pneumatic
Working knowledge of Safety, Quality, Food Safety and Material Management Systems and procedures
Good overall knowledge of plant flow, operation and utilities
Good basic math, reading and writing skills
Basic knowledge of personal computers
Basic computer skills to include Proficy, Excel, Line Event Data System, SAP, Red Prairie, Nexus
Maintain functional knowledge of all equipment in department
Ability to use part diagram and list to order parts

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8 Technical Resource resume templates

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Technical Resource Resume Examples & Samples

Industrial HVAC - Individual must be certified to maintain industrial HVAC, ducting, chiller, cooling tower systems and related controls. This includes but is not limited to trouble shooting, mechanical repairs, electrical repairs, charging, and regular preventative maintenance
Experience working in a maintenance-related field
Experience and/or willing to learn basic maintenance and inspection of overhead hoist systems
Experience and/or willing to learn - Plumbing, welding, sheet metal fabrication, and industrial vehicle operations (ie. fork lifts, man lifts, cranes,
EPA 608 certifications
Experience with - basic machining skills (ie mills, drills, lathe), air compressors, boilers, vehicle maintenance

Technical Resource Manager Resume Examples & Samples

Day to day management of case load of correction cases and related activities
Resource allocation within the team
Active Employee coaching and development
At a case level,
3 years or more experience in a leadership role within a matrix organization
3 year or more experience in Project Management
Strong written, verbal, and presentation based communication skills
Possess strong process adherence discipline
Demonstratble ability to manage multiple initiatives simultaneously
Demonstratble ability to work effectively and collaboratively in well in a matrix type organization
Strong background in metrics based monitoring and reporting
A background in SQL and/or SAS or equivalent programming language and UNIX operating systems
A background in Enterprise level relational databases such as Terra-Data or Oracle
Experience managing or participating in technology and/or application development environments
Direct working experience and/or expertise with the Chase Card Services Core processing system (or posses equivalent TSYS experience)
Direct working experience and/or expertise with Chase Card Services Data environments (i.e. ICDW)

Technical Resource Administrator Resume Examples & Samples

Monitor and manage the render farm, keeping it running at maximum capacity
Monitor and manage render jobs, ensuring that production shots are ready for dailies & rounds
Maintain rendering priorities and resource allocations for various productions
Assist artists with render job submissions and errors
Monitor infrastructure servers and escalate problems
Handle studio help desk calls after hours and on weekends
Basic Linux/Unix experience
Fundamental systems administration skills & general technical troubleshooting experience
Excellent verbal and writing skills, good organizational skills
Ability to work well independently and with a group
Willingness to work very flexible hours on weekend evenings or nights
Basic shell shell scripting preferred

Senior Technical Resource Resume Examples & Samples

Minimum of fifteen (15) years experience in systems engineering in UNIX dominated infrastructures
Extensive experience with automating and system management utilities such as Chef and Puppet
Experience deploying applications in IaaS and PaaS cloud environments; Softlayer experience highly desirable
Extensive experience working with large relational databases and very proficient with SQL
Experience with newer NOSQL and key-value based systems
Experience with BCP, disaster recovery strategies, and data replication architectures
Excellent knowledge of key protocols (DNS, FTP, HTTP, SMTP) and the software that uses those
Softlayer, Network Routing, DB2, Oracle

Senior Technical Resource Resume Examples & Samples

Experience deploying applications in IaaS and PaaS cloud environments
Scripting experience in mainstream languages (Perl, PHP, Ruby, Python, shell)
Experience with clustered databases, large scale SMTP implementations and/or web hosting
Environments
Oracle 11g or IBM DB2 experience. VMware ESX experience

Senior Technical Resource Resume Examples & Samples

Minimum of fifteen (15) years experience in systems engineering in UNIX dominated infrastructure
Excellent knowledge of key protocols (DNS, FTP, HTTP, SMTP) and the software that uses those protocols
Excellent knowledge and familiarity with the configuration and usage of Apache and other open source systems software

Technical Resource Center Analyst Resume Examples & Samples

50% - Provide Level 1 phone support to Hitachi Data Systems customers and field teams
20% - Assist in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries
5% - Perform problem and customer situation management, escalate to the next level of support when necessary, communicate critical case status to management
5% - Document technical problems, error messages, troubleshooting steps, and action plans
5% - Utilize multiple applications and technical tools to assist in troubleshooting, communication, and time management
5% - Contribute to Technical Knowledge Base by documenting technical problems and solutions
5% - Attend training sessions and potentially assist in conducting training/workshops
5% - Participate in team projects that enhance the effectiveness of the support center
Aptitude for providing excellent customer service including clear communication, problem solving and technical writing skills
Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment
Positive self-starter, able to take direction, and work within a team environment
Aptitude to learn and support new products and systems
Ability to work nights, weekends, or standby shifts as needed to meet schedule requirements
Experience working with Storage Area Network and/or related software products

Specialist Technical Resource Center Analyst Resume Examples & Samples

50% - Develop and provide accurate and creative solutions for customer issues resulting in a timely distribution of knowledge and positive impact on customer satisfaction
15% - Create and present to customers documentation on technical problems, troubleshooting steps, recommendations and action plans
15% - Contribute to Technical Knowledge Base by creating tech tips, product alerts, and other content for the HDS Customer Portal
10% - Develop and provide technical coaching and mentoring to other support center specialists
5% - Act as a product liaison for major products, working with other corporate departments and 3rd party developers to solve technical issues
5% - Communicate with management team on “critical” issues requiring immediate attention
Storage Hardware

Technical Resource Resume Examples & Samples

Part of the Maintenance leadership team responsible for plant technical operations, specifically production line maintenance, processing and utility equipment maintenance. Assist with leading the preventative maintenance process, defining processes, driving improvements and achieving KPI targets
Ensure development of people through coaching, training and feedback. Ensure there is a development plan in place to build the competency level of team members
Suppliers, Customers, External Industrial Organizations and Contractors, Professional Food Industry Groups, Local Government Agencies
Develop and maintain high technical standards for all products and processes in the factory (i.e., Innovation/Renovation leadership and management of core competencies on products / processes) to achieve first time quality and zero loss
Maintain standard operating procedures for all maintenance, safety and environmental related activities by ensuring internal and external compliance. Internal Compliance defined as being in accordance with established policies, standards, guidelines, specifications and best practices, while external compliance defined as aligning with all state and federal regulations
Help lead change initiatives including the implementation of NCE methodologies. Review daily maintenance effectiveness to identify opportunities for continuous improvement and work with the Operations team to gain resolution
Bachelor's Degree or equivalent work experience (preferred industrial, electrical or mechanical engineering)
Experience in a leadership capacity within manufacturing with shift or area ownership
Maintenance and technical leadership experience within high speed packaging ideally beverage, food or other clean manufacturing
Proven track record in delivering results by working with cross-functional teams
Successful track record of developing people through mentorship and coaching with consistent focus on engagement and enablement utilizing continuous improvement methodologies
Developed knowledge of Continuous Improvement methodologies
Advanced knowledge of using Excel for data analysis (creating formulas, using pivot tables, lookups)
Knowledge and exposure to TPM, Six Sigma, and various problem solving methodologies

CA Siteminder Technical Resource Resume Examples & Samples

In depth knowledge of CA Siteminder (R6, R12.52) product and administration
Strong knowledge of SSO concepts including federation concepts
Proven experience in integrating SAML and non-SAML applications on various platforms
Install, configure and maintain CA SiteMinder product including SAML infrastructure
Integrate and test identity federation with Cloud (SaaS) and non-Cloud applications using SiteMinder Federation services
Migrate SAML integrated applications from R6 to R12.52 version of CA Siteminder
Troubleshoot problems during application migrations
Work closely with the web administrators and website owners addressing their problems. If needed, act as a liaison between CA technical support and the web administrators
Evaluate emerging authentication and authorization technologies for cloud and mobile applications. Test and integrate new IAM solutions with business applications

Technical Resource Resume Examples & Samples

Lead and support the culture development of Mars, 5 Principles and Engagement
Coach Technicians on use and application of Mars Quality Principle, site quality standards including HACCP
Perform mechanical and electrical preventative maintenance on various manufacturing Make and Pack equipment and electrical panels
Document preventative maintenance and work orders using SAP Plant Maintenance
Troubleshoot and repair routine electrical (such as motor starters, switches and sensors using multi-meters and amp probes) and mechanical (hydraulic, pneumatic and mechanical drive systems at the component level) problems on all plant equipment
Conduct equipment breakdown analysis
Participate and sometimes lead Focused Improvement Teams to eliminate losses within functional area
Develop/train Make and Pack Technicians to: grow functional/technical skills, learn troubleshooting and repair skills to operate equipment more efficiently, understand Autonomous Maintenance activities
Perform technical tasks such as fabrication, welding, machinist skills
Support spares storeroom process and suggest improvements on how to manage spare parts
Provide technical support to eliminate line top losses and team’s equipment ownership improvements
90% on production floor working with Technicians to deliver results, assisting in equipment setup and changeover
Flow to work as needed to meet the business need
Integrity and Trust
Action Oriented
Managing and Measuring Work
Understand and adhere to LOTO, Confined Space, and all other plant safety/GMP requirements
Possess a fundamental understanding of electrical, hydraulic and pneumatic schematics and mechanical drawings
Basic machinist skills, metal work, plumbing and steam fitting
Basic electrical power and controls, understanding of PLCs
Conduct hot work permit work as necessary to include grinding and welding
Ability to problem solve in area of operation utilizing IWS tools (Unified Problem Solving)
Possesses technical mastery; Advanced technical troubleshooting skills in Make or Pack functional area
Subject Matter Expert for Autonomous Maintenance Step 4 component
Basic computer skills to include Proficy, Excel, Line Event Data System, SAP, Red Prairie, Nexus
Ability to use part diagram and list to order parts
Ability to work with vender, suppliers
Passionate safety and quality ownership
Self-development: Demonstrated to learn & upgrade job related and leadership skills
Mechanical skill block owner and qualifier
Demonstrated capability to uphold high standards and expectations on equipment/system ownership
Demonstrated capability to learn and qualify on new technology
Demonstrated ability to balance and handle multiple priorities and complexity
Drive Team unplanned down time reduction through PM capability building and breakdown reduction
Daily Direction Setting coaching on technician root cause analysis
Proven ability to analyze data, determine root cause, eliminate losses utilizing the appropriate IWS methodology
Understanding of Mars Quality Management Program, HACCP
High school diploma and minimum of three to five years of experience in a TPM/technical, manufacturing environment
A technical degree in Industrial Maintenance or related engineering/technical fields is a plus

Technical Resource Manager Resume Examples & Samples

2) Customer Satisfaction
5) Performance Management
BS degree in Engineering or HS diploma/GED and 5 years’ experience with Measurement and Verification
2 years’ experience with Measurement and Verification and HVAC systems
2 years’ experience with Microsoft Word and Excel
Ability to work on equipment located on 3 million square foot commercial building including the roof
Works well as part a team

Technical Resource Center Analyst Resume Examples & Samples

Bachelor’s in Computer Science or Communications or 4 years experience in the field preferred
High Level understanding of LAN/WAN/Wireless networks. Familiarity with CISCO and Firetide Networks a plus
High Level understanding of VMWare and virtualized systems
Ability to Install and troubleshooting data center technology to include servers and storage
Experience in window server environments to include design installation and configurations
High level understanding of Video Management Systems (hardware and software)
Excellent electronic system installation and troubleshooting skills
Demonstrate superior analytical capability and current technical knowledge
Ability to interpret and work from blueprints and technical documentation
Basic knowledge of generally accepted technical (electronic) theory
Excellent Interpersonal and organizational skills
Able to interact with others in a team environment
Excellent analytic ability
Open-minded / willing to learn – good attitude
Ability to travel from time to time, if required
Required to work on call and extra hours as needed

Director Technical Resource Center Manager Resume Examples & Samples

Ensures organization provides world class service and support and meets (and exceeds) organizational targets in Customer Satisfaction, Case Resolution, Response SLA’s etc
Collaborates with other members of Global and regional services and Support Leadership team to resolve issues, identify opportunities for improvement, resolve joint staffing issues and/or identify opportunities for increased efficiency
Collaborate with Customer Service and Support(field support organization), Global Support Operations and Global Services to define competitive service programs that meet organizational goals and market needs
Develops and communicates a compelling vision for the department that sets a positive tone, drives employee engagement, provides clarity for staff on objectives and how those objectives can be achieved; ensure all service communications are coordinated and support service goals
Provides effective coaching and feedback to direct (and indirect) reports to achieve and exceed their objectives and ensures those objectives are consistent with the organization
Participate on a rotational basis a duty Rota to cover out of hours GSC executive management responsibilities. When required covering responsibilities of other GSC executive members, vacation, training, etc
Create service agreement terms that are consistent with global service and support objectives and capabilities
Responsible for staff and department compliance with organization, local, state, federal and international laws, regulations, standards, and requirements of regulatory and accreditation agencies, including those governing professional practice, and contractual arrangements
Effectively develops and implements departmental policies and procedures. Ensures that they are consistent with organization policies
Reports the performance indicators for area of responsibility to leaders. Provides recommendations for improving organizational/personnel performance
Ensures the efficient and cost effective utilization of resources. Manage resources to ensure consistent global coverage
Drive individual and team performance, coaching, mentoring, training, recognition and reward. Create a positive workplace environment and implement programs to drive positive employee morale
Responsible for investment in local lab environment to support employee development and problem reproduction/resolution of customer problems
Minimum BA/BS in business or management or equivalent experience required. MBA preferred
Minimum of 10 years of service and support related experience in an IT product organisation with at least 5 years in a management role
Minimum 10 years’ experience with service P & L
Strong matrix management skills with internal and external stake holders, and recognized as an influential leader who inspires trust and collaboration
Understands the need for and embraces change, effectively planning, preparing and leading change
Proven record of successful staff management of a multicultural dispersed team across APAC, specifically in recruiting, leading, motivating, coaching and developing
Operates with the highest of integrity and effectively role models and upholds our Company Values, the Hitachi Spirit
Demonstrated commercial acumen
Outstanding interpersonal communication skills with a proven track record communicating with all levels of the organization
Proven ability to develop and govern service, support and partner agreements
Must have broad functional experience in the areas of project management, program development, planning, finance, service revenue stream creation and operations
Asia Pacific Regional experience required
Builds and maintains strong market knowledge in world class customer support trends and benchmarks

Senior Technical Resource Center Analyst Resume Examples & Samples

Utilise multiple applications and technical tools to assist in troubleshooting, communication, and time management
Skills in one or more of the following areas are highly desired
Network Attached Storage (NAS)
Networking Concepts and Administration (TCP/IP, VLAN, Active Directory, DNS)
Open systems (Windows, Linux, VMWare, Solaris, AIX)
SAN Switches (Brocade, Cisco)
Host Bus Adapters (Emulex, QLogic)

Technical Resource Center Analyst Resume Examples & Samples

Assist in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries
Perform problem and customer situation management, escalate to the next level of support when necessary, communicate critical case status to management
Contribute to Technical Knowledge Base by documenting technical problems and solutions
Participate in team projects that enhance the effectiveness of the support centre
Ability to work weekends, or standby shifts as needed to meet schedule requirements
Possess good organisational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment
Other operating system software (Veritas, MSCS, Oracle, Exchange, etc.)
RAID Storage (Hitachi, EMC, IBM)

Manager Technical Resource Center Manager Resume Examples & Samples

Remote Microcode Upgrade (RMU) Process definition and refinement
Planning and deployment of microcode updates
Proactive risk identification
Driver of Hi-Track adoption health
Intermediate Hardware, Software, Connectivity troubleshooting and problem management skills
Effectively communicate technical benefits/risks of microcode updates to customers
Desire to understand customer objectives and provide real-time guidance
Communication liaison between Account Team, GSC, Management and Customer
Escalation coordination
Proper customer expectation management
Strict process adherence and thorough documentation required
3+ years of technical management experience
3+ years of account management experience
3+ years of customer engagement experience
Proven expertise in project management, particularly for large volume of work product
Proven experience in delivering on schedule and ensuring feedback and data driven closed loop
Firm understanding of field engineer end-to-end best practices
Flexible work availability: able to work weekends, nights, holidays, on-call, as needed, to accommodate customer needs
Must be able to live in San Diego
Ability to shape the direction of the ROC and Manager role in new position
Opportunity to assume a key role in ROC Initiative—a strategic priority of Hitachi Data Systems
Valuable management experience for career growth and advancement within GSC
Full reimbursement for expenses incurred in relocation to San Diego (if relocation is necessary)

Senior Technical Resource Center Analyst Resume Examples & Samples

4) replicating customer solution environments in our labs and executing diagnostic, performance, and other tests
2) Experience troubleshooting LINUX and WINDOWS file systems, network and system administration, network management and authentication tools (AD, LDAP, etc.)
4) Excellent customer skills, ability to work with senior level customer, vendor and internal technical personnel
5) Excellent written and oral communications skills
1) Familiarity with JAVA or PYTHON
2) Willingness to travel (approximately 10%)

Technical Resource Leader Resume Examples & Samples

Promote current product offering’s through knowledge dissemination and trials at PRINTING customers
Initiating the business opportunities for Traditional/Digital printing sectors through a value added technical services
Team development and training’s
Responsible for organizing seminar & customer events for promotions
Assess customer needs and consolidate inputs into innovation
To follow Huntsman EHS & Ethics & Compliance policy

Technical Resource Resume Examples & Samples

Root cause analysis skills
Must observe proper lockout/tagout and all safety procedures as required
Initiate, plan and coordinate work performed by other associates, contractors and/or self (unplanned, planned, changeovers, etc.)
Train operators/technicians on operational set-up issues
Ensure all work-orders are complete and accurate, including planned and unplanned assignments
Follow regular checks and follow preventative maintenance schedules, assessing condition and ensuring compliance with prescribed schedules
Other similar duties as assigned by manager
Not afraid of heights, able to work off laders
Wearing proper personal protective equipment (bump cap, ear plugs, safety shoes, and uniform)
Bending, stooping, twist, turn, standing for extended time periods, reaching, climbing stairs, and lifting up to 55 lbs
Good overall knowledge of plant flow, operation and utilities
Working knowledge of Safety, Quality, Food Safety and Material Management Systems and procedures
Good basic math, reading and writing skills
Good communication skills, to access relevant information about equipment and provide clear information about equipment condition and status. This would include any unscheduled downtime of equipment that hampers achieving the production schedule goals
Must be able to adapt to temperature and environmental extremes from hot to cold, dust, dirt and chemicals
Demonstrated competency in computer and pc software including MS Office and email

Specialist Technical Resource Center Analyst Resume Examples & Samples

20% - Assist in the resolution of technical support issues including hardware/software configuration problems, product
Four year degree or equivalent work related experience
Aptitude for providing excellent customer service including clear communication, problem solving and technical writing
Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and

Technical Resource Manager Resume Examples & Samples

30%: Provide staffing services to the build team based on the demand pipeline to include the hiring of contractors and full-time equivalents
30%: Lead team of individual developers responsible for mentoring, training and overall development. Development includes performance evaluations, goal creation, career development and technical training focused on building proficiency in technical capabilities
20%: Create, publish and evolve the IT software development lifecycle
10%: Collaborate with Build, Run and Plan teams with the objective of obtaining feedback and driving SDLC acceptance and adoption
10%: Establish and evolve center of excellence and technical capabilities

Technical Resource Leader Chemicals Resume Examples & Samples

Promote current product offering’s through knowledge dissemination and trials at key customers
Initiating the business opportunities for dyes/ textile chemicals sectors through a value added technical services
Responsible for the key account planning’s and executions in his portfolio
Competitive product evaluation; Huntsman value positioning

Technical Resource Administrator Resume Examples & Samples

Monitor, manage and keep the render farm running at maximum capacity
Monitor, manage and check rendered shots, ensuring delivery for dailies and rounds
Assist with render job submissions and errors
Troubleshoot and monitor infrastructure and render farm issues. Escalate problems
Must have experience working in Linux/Unix environment
General technical troubleshooting experience
Good organizational skills and attention to detail
Willingness to work very flexible hours, including weekends, evening or nights when schedules require
Will be required to work all shifts throughout the year (5a-3p, 11a-9, 8p-6a)

Technical Resource Manager Resume Examples & Samples

Provide technical regulatory updates to our client as the ever changing landscape of legislation evolves
Research, understand and synthesize regulatory requirements of products that our customers are bringing to market
Work closely with the global engineering team members from our client on solutions to their technical inquiries
Research and develop product evaluations for customer quality, performance, and safety needs
Support internal and external customers with quick, accurate, and meaningful answers to technical questions/issues
Represent Intertek by sharing relevant technical expertise as a core strength to our clients
Facilitate technical discussions with other technical members within Intertek and invite them to join our client as appropriate
Bachelor’s Degree in related area, or the equivalent in terms of education, experience and/or training; Engineering Degree in related area is preferred
2+ years directly related experience, with direct customer interaction
Work experience in regulatory research and lab/quality testing a plus
Strong analytical and detail-oriented aptitude; a high degree of competency is required
Professional demeanor and ability to excel in a team oriented environment
Extremely proficient with Microsoft Excel, Word, and PowerPoint
Ability to learn and adapt to change
Excellent customer service and interpersonal skills; detail oriented with proactive and positive attitude
Proficiency in MS Office; ability to create spreadsheets, tables and graphs, queries, extrapolate and summarize meaningful data

Technical Resource Manager Resume Examples & Samples

Associate or Technical college degree or BS in Engineering/IT OR in lieu of degree High School Diploma/GED plus 5 years of experience in technically related field work in either HVAC, Security or IT
3 years of combined experience in
Honeywell Installed Systems HVAC Product knowledge
Honeywell Security Product knowledge
High degree of business acumen with primary orientation toward process/systems, speed, cost quality and creating customer value and results
Three years of experience in a technical leadership position
Experience coordinating energy improvement projects
Creates and manages change through continuous exploration and learning
Cognitive skills: analytical and problem solving skills, as well as ability to provide a sound and reliable judgment in complex situations
Strategy and execution skills with ability to operate strategically, tactically, and operationally
Interpersonal skills, including the ability to quickly establish and maintain rapport
Ability to operate collaboratively in a matrixed team environment with a win-win orientation
Flexibility and resilience, including ability to adapt to changing/uncertain conditions
Utilizes support functions and all other available resources to apply best practices

Technical Resource Manager Resume Examples & Samples

College degree (associate or bachelors)
5 years of experience in mechanical systems, incl control systems, mechanical system, building facilities or production systems
5 years of experience with systems maintenance and capital planning. Multi-site coordination a plus
5 years of experience in Microsoft Windows Operating Systems and Microsoft Office Suite
2 years of project or program management

Senior Technical Resource Center Analyst Resume Examples & Samples

Liase with Hitachi factory representatives to progress problem determination, identification and resolution, and to provide a high level of diagnostic analysis and error documentation to present problems to the next level of support
Represent Technical Support at all management levels in technical meetings with customers or HDS internal functions
Work on problems escalated to technical support by other HDS departments using the agreed problem management systems and processes
Principally deliver remote support via telephone and problem management system but when appropriate provide on-site support in any territory supported by HDS world wide
Develop and deliver workshops for new products or procedures as required
Have as a top priority working to retain the good reputation of Hitachi products and services in the marketplace
Strong problem determination skills in all aspects of IT
Self motivated approach to researching and resolving problems
Excellent interpersonal and communication skills in German and English
Readiness to work in a team on complex problems and share knowledge freely with all
Minimum 5 years IT experience and track record in technical support
Willingness to travel, mostly in Europe but some worldwide travel and to work weekends and out of hours (including shift and standby) when required

Specialist Technical Resource Center Analyst Resume Examples & Samples

Provide Level 1 phone support to Hitachi Data Systems customers and field teams
Document technical problems, error messages, troubleshooting steps, and action plans
Utilize multiple applications and technical tools to assist in troubleshooting, communication, and time management
Attend training sessions and potentially assist in conducting training/workshops
Participate in team projects that enhance the effectiveness of the support center

Technical Resource Resume Examples & Samples

Ensure department KPI’s (blow molder availability, air and electric usage, defect rate, asset intensity, machine availability, product quality) are met or exceeded by removing team barriers to success
Coach, mentor and develop team members (which include all blowmold & injection operators and mechanics) to meet current and future business requirements
Accountable for TPM implementation in the department and successful delivery of AM and PM drivers such as Index of minor stops, MTBF, Red tag closure, BDA closure and improved technical competency for team members
Accountable for analyzing minor stops, process failures and breakdowns in the Container department in order to develop countermeasures to prevent re-occurrence using the tools of NCE
Ensure complete compliance to prescribed Safety, Quality and HR policies, including GMPs, FSMS requirement and 5S processes and applies them fairly and consistently
Maintain, review and report KPIs, plans and variances to daily review meetings, weekly BM / Injection reviews and monthly updates on improvements and opportunities
Daily review of autonomous and planned maintenance effectiveness, process controls (SPC), bottle quality with production, quality and maintenance teams
Investigate, develop and implement action plans to address failure root causes, eliminating waste and opportunities for continuous improvement
Utilize the QS Infinity, SAM, Sidel Information and EIT systems to identify waste and opportunities for continuous improvement. Develop and implement these plans
Enhance the use of SPC to continuously improve pre-form and bottle forming
Understand and represent all regulations, and NWNA policies, procedures and work instructions; apply fairly and consistently
Provide flexibility and availability to meet and support business objectives
Post-secondary education is required. A degree in a technical field is preferred
3-5 years leadership experience required
Demonstrated supervisory, organizational and problem solving skills
Experience and knowledge of plastics, including injection molding and blow molding processes. Experience with Sidel and Husky equipment preferred
Ability to work in a fast paced and rapidly changing environment
Ability to work additional hours as required
Good coordination and monitoring skills

Specialist Technical Resource Center Analyst Resume Examples & Samples

Must be a United States Citizen
Two to four-year degree or equivalent work related experience in a support center / help desk / customer service environment
Openings for all three shifts; will work a rotational standby
Not a requirement but a plus if the candidate holds some familiarity in the following technical disciplines
Block storage technology (Hitachi, EMC, IBM)
Unified Compute Platform (Hitachi)
File (NAS) storage technology (NetApp)
SAN & IP technology (Brocade, McData, Cisco, Qlogic)
Open Systems (Windows, Solaris, AIX, Linux, VMware, Novell, Tru64, Open VMS, HP-UX)
Computing server platforms (Dell, HP)
Mainframe (ZOS, MVS, Escon, Ficon)
Networking Concepts (VLAN, VSAN)

Technical Resource Center Analyst Resume Examples & Samples

Planning and deployment of remote microcode updates and other remote maintenance
Intermediate Hardware, Software, Connectivity, troubleshooting, and problem management
Effectively communicate technical benefits/risks of microcode updates
Desire to understand customer objectives and provide real time guidance
Communication liaison between Account Team, GSC, Management, and Customer
Problem escalation coordination
Strict process adherence and thorough documentation required, including process development
Assume a key role in spearheading Hitachi Data Systems’ Remote Microcode Update Initiative—a strategic priority of Hitachi Data Systems
Develop valuable cross-functional on-site coordination, customer support, communication, and problem solving skills
Work remotely with other experienced, efficient, and future-focused Customer Engineers
Ability to primarily work from home, instead of traveling to offices and/or customer sites
Opportunity to help build a new operation within HDS
Potential training and career growth within the Global Support Center
5 years of experience in the technical SAN arena, with an understanding of remote support methods
3 years of account management experience
Experience with the following technical disciplines, especially as they relate to HDS products