Technical Support Assistant Resume Samples

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T Johns

Titus

Johns

1731 O'Hara Ville

Dallas

+1 (555) 462 1267

1731 O'Hara Ville

Dallas

Phone

p +1 (555) 462 1267

Experience Experience

Detroit, MI

Technical Support Assistant

Detroit, MI

Bailey Inc

Detroit, MI

Technical Support Assistant

Teamwork in your area and with other areas such as MKT, Supply, Finance, Development, etc
Provide technical assistance to the WK SC Engineering team on modification standards, component part numbers, and support equipment
Establish and develop relationships with advisers and exporters or industries of influence
Effective communication to the customer development team of any customer facing changes or updates to our products
Principal Networks & Contact Links
Provide reports (KPI’s)
Developing and maintaining technical Knowledge Base content

Dallas, TX

Ld Technical Support Assistant

Dallas, TX

Vandervort, Halvorson and Leannon

Dallas, TX

Ld Technical Support Assistant

To provide a consistent level of service ensuring workload is distributed amongst the team thereby fulfilling customer expectations
Logging of all calls, management reporting, root cause of technical calls
Manager with the highest levels of technical service
Proactively develop own technical expertise within the Fire sector
Accurately log/update enquiry data/resolutions for subsequent retrieval to provide regular statistical information
Interface and develop relationships with both external customers and across the business
Complete assignments directed by the divisional manager

present

Los Angeles, CA

Reinsurance Technical Support Assistant

Los Angeles, CA

Murray LLC

present

Los Angeles, CA

Reinsurance Technical Support Assistant

present

Provide assistance with training for Technical Assistants
Advise management about client issues or trends through clear and concise communication
Perform other job-related duties as assigned
Interface with Specialties (ie INSTRAT) to provide client data to be used for modeling, as necessary
May supervise staff with responsibility for ongoing performance
Prepare special exhibits for submission or renewal presentations
Track placement status of broker's renewal business. Follow-up with markets as necessary

Education Education

Bachelor’s Degree in Computer

Belmont University

Bachelor’s Degree in Computer

Skills Skills

Knowledge or ability to quickly acquire knowledge of basic insurance/reinsurance concepts and terms
Strong organizational skills and the ability to pay attention to detail and multi-task
Strong Customer Service skills – ability to quickly gain customers trust and confidence
Excellent interpersonal skills, along with the ability to effectively interact with other students, faculty and staff
Strong Planning and organizational skills with the ability to multi-task
Able to perform basic troubleshooting and maintenance on equipment used to destroy media
Ability to create and provide reports of measurable items
Excellent communication skills and the ability to communicate at all levels using a variety of methods / tools
Basic Knowledge of computers, electric & electronic concepts and devices
Good knowledge on Excel

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Technical Support Assistant Resume Examples & Samples

Outstanding customer service on the company’s range of products
Technical support to all stakeholders, with the ability to effectively collaborate with our Technical experts on any complex issues
Collaboration with publishers and product managers in maintaining your product knowledge
Comprehensive coordination with the developers, IT and our customers in managing the ticket priorities and fix expectations through to completion
Efficient recording of customer information into our technical ticket applications and CRM
Provide weekly reports on overall progress of our ticketing system to the team
Effective communication to the customer development team of any customer facing changes or updates to our products
Content Creation and online publication of product related support articles

Technical Support Assistant Resume Examples & Samples

NITEC or Diploma holder in Electronics, Electrical & Instrumentation or related technical certification
Proactive approach to adapt to new technologies and problem solving
Self-motivated and ability to work independently
Positive working attitude, effective written and communication skills
Good technical learning aptitude and customer service skills
No experience is welcome, training will be provided

Lead Technical Support Assistant Resume Examples & Samples

IT&C certifications or trainings (networking – CCNA, IT hardware, etc)
Call center - Technical support
Communication trainings

Graduate Technical Support Assistant Resume Examples & Samples

Running and improving our customer facing services
Ensure high availability of Linux systems
Improve and maintain monitoring of platforms and services
Capacity planning of Linux systems
Helping to improve the resilience and availability of the live systems
Assisting with the rollout of new servers and services
Identify potential bottlenecks in our Linux systems and helping to remove them
Suggest improvements to the systems, and help to implement
Third line support and maintenance of Linux systems
The Job holder will need to be able to identify and rectify faults and conduct basic troubleshooting

Technical Support Assistant Resume Examples & Samples

Knowledge of electronic (Desirable)
Experience with in a Technical Support role
Knowledge of Fire systems or alarm systems (experience advantageous)
Great communication skills. English written and Oral
Strong team player that is capable of working independently

Technical Support Assistant Resume Examples & Samples

Computing Systems technical background
Intrusion, fire ,video, access desirable
Inbound calls from U.S. y Latinamerica
Electronics Industry experience desirable
Problem solving abilities/solutions oriented mind set
1-2 years Experience
Spanish & English proficient

Technical Support Assistant Resume Examples & Samples

Ability to schedule and track all incoming shipments
Experience working around loud equipment
Able to effectively communicate
Can follow processes provided in provided time frame
Comfortable reporting outages that could affect the overall mission
Able to perform basic troubleshooting and maintenance on equipment used to destroy media
When required, recommend additional hardware, software or application to enhance the destruction process
Ability to create and provide reports of measurable items

Technical Support Assistant Resume Examples & Samples

Coverage of Technical Support Helpdesk (Phones, mail, email, live-chat, social media coverage and web support) for the specific product portfolio http://getconnected.honeywell.com/en/ ; http://www.honeywelluk.com/products/
Work Experience
Experience with Knowledge Management best practices
Technical Skills & Specific Knowledge Required
Gets results

Ld Technical Support Assistant Resume Examples & Samples

To respond directly to technical enquiries from Honeywell customer-base of professional installers and merchants, ensuring they are dealt with promptly and efficiently. Prioritise between telephone calls and e-mails enquiries
To provide a consistent level of service ensuring workload is distributed amongst the team thereby fulfilling customer expectations
Become the internal team escalation point for an identified product group
Where necessary, support Sales Engineering with on-site customer visits across the UK to resolve escalated technical issues
Accurately log/update enquiry data/resolutions for subsequent retrieval to provide regular statistical information
Interface and develop relationships with both external customers and across the business
To regularly ensure databases are suitably updated and modified to include latest product information and impart this knowledge to further assist the team’s ability to rapidly close site or product related issues
Participate and contribute to team meetings and other company events across the organisation
To maintain an awareness of all emerging products that impact on Technical Supports capability to support and maximise business opportunities both now and in the future
To engage in and agree to own various functions and tasks associated with specific products, processes or projects as defined by periodical objective setting
Exercise willingness to receive necessary training on new product and services you would be expected to support
Impart skills and experience to other team members to assist with their present and future career progression
Qualifications and experience in heating and boiler installations in the field essential
Preferably experience in a technical support environment
Customer management skills – working with consumers and technical installers/merchants
Good level of knowledge of Microsoft Excel, Outlook and Word

Technical Support Assistant Resume Examples & Samples

Primary point of contact for all WK SC customer enquiries
Maintain and monitor the WK SC Help Desk system
Update the WK Technical Query Database, as required
Retain and enhance WK SC customer relationships
Provide technical assistance to the WK SC Engineering team on modification standards, component part numbers, and support equipment
Ensure that all WK SC Database fault investigation actions are recorded in a timely manner ensuring all stakeholders/owners are informed
Generate the monthly Watch Keeper Support contract (SC) internal and external CLS progress report
Provide technical query data and analysis information, on request, to support the DRACAS process
Support Project Management (as required) at Customer progress reviews and Management Reviews
Attend and support Team Meetings

Technical Support Assistant Resume Examples & Samples

1-3 years in a corporate environment strongly preferred; related experience in insurance/reinsurance industry a plus
Knowledge or ability to quickly acquire knowledge of basic insurance/reinsurance concepts and terms
Strong interpersonal skills for establishing and maintaining good internal relationships and interactions with brokers, clients and reinsurers
Strong verbal and writing skills for internal and external communications with brokers, clients, reinsurers, GC colleagues at various levels
Strong ability to prioritize workload according to volume, urgency, etc
Good problem-solving skills to identify problems and to begin to formulate resolutions and recognize when to escalate to manager
Bachelor’s Degree and applicable experience preferred
5-7 years related experience in insurance/reinsurance industry
Knowledge of insurance/reinsurance concepts and terms for developing submissions, reviewing contract wordings
Strong knowledge and understanding of insurance/reinsurance accounting and claims handling
Strong verbal and writing skills for internal and external communications with clients, reinsurers, GC colleagues at various levels
Strong ability to work independently

Reinsurance Technical Support Assistant Resume Examples & Samples

Prepare, track and monitor receipt of all placement slips and covernotes in accordance with initial marketing and final terms
Review client data submitted during the placement/renewal process for accuracy and consistency
Coordinate the research, processing and resolution of difficult and complex client issues (i.e. accounting, claims, contract wording and billings) including follow up and final resolution and provide information to brokers, as necessary
Interface with Specialties (ie INSTRAT) to provide client data to be used for modeling, as necessary
Obtain properly signed placement slips and/or master certificates or certificates of reinsurance from markets and aggressively pursue until received
Review policies, placement slips, cover notes and certificates of reinsurance to ensure they are consistent and accurately reflect binding agreement, or terms negotiated on behalf of clients and reinsurers
Prepare special exhibits for submission or renewal presentations
Advise management about client issues or trends through clear and concise communication
Input all initial information into Guy Carpenter Product Suite system and maintain current information
Track placement status of broker's renewal business. Follow-up with markets as necessary
Provide the broker with prospecting assistance including researching financial statements, product lines, geographic exposures, and current reinsurance program information using available resources (A.M. Best’s, Intranet, Internet, etc.) as required
Handle and resolve complex account issues in a timely manner
Document all communication in accordance with GC Professional Standards guidelines minimizing the potential for errors and omissions
Communicate with client and market during the placement process including the initial request for renewal information, placement process updates and final binding of the reinsurance program
As business needs dictate, work on special projects, attend seminars, workshops and sales conferences and conventions, assist in arranging audits or other visits
In the absence of the Broker (or by request) act as a liaison with underwriters/reinsurers through phone calls, email, facsimile, and phone submissions
Provide assistance with training for Technical Assistants
May supervise staff with responsibility for ongoing performance
Attend internal and external client service meetings and coordinate audits, as necessary
Attend visiting reinsurer meetings, lunches or dinners, as available
Perform other job-related duties as assigned
Associate’s Degree and applicable experience preferred
Advanced knowledge of insurance/reinsurance concepts and coverage terms for developing submissions, preparing placement slips and cover notes and drafting or amending new and existing contracts
Strong interpersonal skills for establishing and maintaining good client, reinsurer and internal relationships
Strong verbal and writing skills for internal and external communications with clients, markets and GC colleagues at various levels
Advanced problem-solving skills to identify problems and work out independent resolutions or escalate to the Broker

Technical Support Assistant Resume Examples & Samples

Provide technology assistance to faculty and Staff
Updating Faculty and Staff workstations with software patches and updates
Installing and maintaining peripherals such as printers and scanners
Support for A/V equipment including troubleshooting and setups
Troubleshoot software and hardware problems on Faculty and Staff equipment
Provide support for updating websites

Technical Support Assistant Resume Examples & Samples

Design, development, project management and technical support of all product grouping new products
Proficient with MS office applications, Word, Excel, Outlook
A qualification in Engineering or 2 years’ experience of working in an engineering company

Ld Technical Support Assistant Resume Examples & Samples

To have an technical understanding of Fire products and standards
Logging of all calls, management reporting, root cause of technical calls
Creative thinking in ways to reach technical excellence, and increase revenue, identify new selling opportunities
To provide customers, prospects, Sales Teams and Customer and Technical Support
Manager with the highest levels of technical service
Work proactively to meet all KPI’s
Complete assignments directed by the divisional manager
Continually maintain good market and product awareness
Identification and flagging on trends in problems / technical calls
Proactive identification of customers with training needs
Promote a positive team approach covering other Team Members, be active in a culture of a ‘Can do’ approach
Taking ownership of problems and seek corrective actions
Proactively develop own technical expertise within the Fire sector
Be aware of all company policies and procedures as appertaining to the fire department
Maintain all records and files on a regular basis
To carry out any other duties which may reasonably be expected by the Company
Experience and knowledge of UK fire standards is required
Installation, commission, and design experience is highly advantageous
Patience – you will need to be able to work with customers patiently to resolve their fire queries
Ownership skills – you will need to be able to take ownership of incoming queries, and ensure these are managed end to end
Customer service excellence motivated
SAP experience would be desirable but not essential
Knowledge of salesforce would be advantageous, again not essential

Technical Support Assistant Resume Examples & Samples

2-3 years related experience in insurance/reinsurance industry
Strong computer skills. Proficient in Microsoft Products and Lotus Notes
Strong knowledge and understanding of Insurance/Reinsurance Accounting and Claims handling

Technical Support Assistant Resume Examples & Samples

Warehouse Administration support
Dealing with warehouse customers to answer queries and complaints
Preparing and controlling routes paperwork for warehouse
Preparing Warehouse reports for day to day operations
Provide reports (KPI’s)
Adherence to Company and legislative Health and Safety requirements in all work processes
Engaging and adopting HOS principles (Lean and Six Sigma)
Picking and Packing customer orders to specification
Any other reasonable requirements as determined by the Operations Supervisor in accordance with the level of responsibility of the role
Ability to work successfully as part of a team and on own initiative
Experience and Competence with SAP
An advanced Qualification in Microsoft Excel is desirable
Experience of the different warehouse processes would be advantageous but is not essential
Experience of Working in an Administrative role is desirable
Self-motivated, proactive and driven
Excellent communication skills and the ability to communicate at all levels using a variety of methods / tools
To work with colleagues as part of a team to achieve individual and Company objectives

Lead Technical Support Assistant Resume Examples & Samples

Minimum High school with Technical degree/ Preferable technical (electronics) bachelor´s degree
Experience in technical roles (a background in specialized technical support centers would be preferred)
Good technical understanding (electrical, PC, internet, video/photo) of the supported products, their functions and practical purposes
Soft skills (very good communication skills, negotiation, professional attitude, very good interpersonal relationships skills, patience)
Ability to communicate at a technical level
High analytical skills, problem solving attitude
Very good knowledge of English and German (C1 level at least)

Technical Support Assistant Resume Examples & Samples

Qualifications - Engineering (preferred) /science graduate with at least one year relevant experience
At least 1 year of relevant product and/or customer service experience
Good knowledge on Excel

Technical Support Assistant Iv-prince George Resume Examples & Samples

Strong Computer Skills
Technical knowledge of Computer Aided Drafting
Basic understanding of civil structures
Able to follow processes and associated workflows
An understanding of accounting procedures
A basic knowledge of SAP would be beneficial
A basic knowledge of databases entry
Able to work with Microsoft Office software applications
To review and maintain technical drawings, create a build of materials
Create billing letters within established procedures, standards and practices
To provide assistance to others related to technical records and related processes
Receive and respond to third party requested within prescribed time frames

Lead Technical Support Assistant Resume Examples & Samples

Strong technical background and knowledge (computers / IT&C, networking/internet, audio/video)
Excellent telephone manner
Multi-Lingual – minimum of fluency in two languages
English & Spanish
Spanish & Italian
English & Dutch

Technical Support Assistant Resume Examples & Samples

Manage follow-up e-mails and letters, and send case closure letters to the reporting party after cases are followed-up and closed by case owners
Manage and ensure processing of VTS payment requests, laboratory kits, and product requests
Document management to include scanning and attachment of appropriate documents and files into pharmacovigilance database
Assist with the management of inbound and outbound electronic Veterinary Technical Services Product Support Center product-related communication to support compnay's Animal Health’s social media efforts, including required pharmacovigilance documentation

Temporary Technical Support Assistant Resume Examples & Samples

Experience with Google Docs
Experience with Eventbrite
Experience with MailChimp
Experience with social media platforms like Twitter, Facebook, Instagram, Periscope etc
Familiarity with Apple operating systems (OSX/macOS, iOS)
Experience with data entry, familiarity with Colleague Advancement a plus
Knowledge of graphics program(s) a plus
Experience with HTML a plus
Experience with site hosts (such as Wordpress) a plus
Experience with Symplicity software

Technical Support Assistant Resume Examples & Samples

Ensure that all Energy Pre-Inception Checklists are completed and evidenced
Be an integral part of the Energy closing process
Liaise with Marsh Operations to ensure operational metrics achieved for all closing documentation
Ensure that all Client Executives engage with the closing function in a timely manner
Record all errors and disseminate to the Client Executives
Meet with, and be involved with the communications to, Client Executives and Brokers
Deliver on department KPIs including targets and performance efficiencies
Planning, coordinating and completing all work within required timescales
Provide daily support to Client Executives on placement queries
Previous insurance industry experience would be an advantage but not essential
Minimum A-C in Maths & English at GCSE (or equivalent)
Communication skills (verbal and written)
Ability to prioritise workload
Analytical with experience of working with figures and data
Strong Planning and organizational skills with the ability to multi-task
IT skills, including Intermediate Outlook, Word and Excel (tables/graphs, pivot tables, v-lookups)
Diligence, accuracy and ability to work to strict deadlines under pressure

Technical Support Assistant Resume Examples & Samples

Technical support to clients of the agroAMIGO program with the aim of generating demand and supporting the zonal strategies (> 35 accounts), increasing our CS in the accounts
Establish and develop relationships with advisers and exporters or industries of influence
Technical support to distribution, training and visits to customers other than the agroAMIGO portfolio, with the aim of improving our MS in the Region
Technical support in KAM accounts so as to increase our CS through an integrated approach
Build, support and implement the necessary actions to comply with the Regional Budget
Teamwork in your area and with other areas such as MKT, Supply, Finance, Development, etc

Lead Technical Support Assistant Resume Examples & Samples

Bi-lingual in Spanish and English, strong English language skills are a must
Experience in a technical service or call center support role
Technical diploma, or equivalent industry experience, or Associates Degree in Mechanical, HVAC or Electronic Technology
2-5 years experience with troubleshooting techniques on technical equipment without supervision or assistance
Experience working with some or all of the following Niagara based EMS systems preferred
Strong Interpersonal skills combined with logical problem solving

Technical Support Assistant Resume Examples & Samples

Support existing IT staff and colleagues in day to day operations
Understanding of computer hardware and software, e.g. Linux, MacOS, Windows
Familiarity with MSOffice, Outlook and web browsers
Knowledge of CG software and tools an advantage, but not essential

Technical Support Assistant Resume Examples & Samples

Knowledge of Microsoft Office software
Associates degree in Computer and Information Science, or equivalent level of experience
Basic skills and procedures appropriate for the position; knows and uses the fundamental concepts of personal computers and information systems

Technical Support Assistant Resume Examples & Samples

Working knowledge of C, C++, and Python programming language
Organization skills & record keeping, ensuring reproducibility
Demonstrated seminal thinking and exceptional problem-solving skills
Demonstrated ability to work on multiple projects simultaneously
Excellent interpersonal skills, along with the ability to effectively interact with other students, faculty and staff
Ability to work independently as well as part of a team
Strong attention to detail
Demonstrated ability to work under tight deadlines