Technical Support Intern Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the technical support intern job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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B Ratke

Bailey

Ratke

6565 Michael Mountains

Philadelphia

+1 (555) 138 5911

6565 Michael Mountains

Philadelphia

Phone

p +1 (555) 138 5911

Experience Experience

Boston, MA

Technical Support Intern

Boston, MA

Gulgowski-Wintheiser

Boston, MA

Technical Support Intern

Provides updates in Service Now to assist in management of hardware inventory to ensure asset control, proper deployment and maintenance
Ensure customer feedback is properly channeled into Product Management and Research & Development
Assist with providing technical support for multiple product offerings
Find right balance of studies with work (e.g. opportunity for thesis topic)
Responds to technology help requests, troubleshoots computers and printers.Installs and modifies hardware and software under the direction of professional staff
Assist with troubleshooting and advising stakeholders on the resolution of complex technical issues
Teamwork and fun

New York, NY

Business Technical Support Intern

New York, NY

Schneider and Sons

New York, NY

Business Technical Support Intern

Supporting Endpoint / Malware Team with Escalations, including information requests and managing customer technical issues to resolution, maintaining proactive communication
Working on Service Request / Support allocations, as well as internal improvement projects
Provide administrative support, including producing weekly reports for management
Provide technical support for Intel Security Business Support Customers
Act as a point of contact between McAfee labs & Business Support
Liaising with internal global teams to identify and Implement beneficial opportunities
Log all activity associated with any service request in our CRM system so that a complete and thorough record is maintained for the customer and Company

present

Chicago, IL

Technical Support Intern / Co-op

Chicago, IL

Hauck, Renner and Hickle

present

Chicago, IL

Technical Support Intern / Co-op

present

Engaging clients early in the design and development process or our technologies to improve quality, collaborate with technical experts, and deliver the right strategy and features
Working with internal and external resources to troubleshoot, identify and develop solutions or workarounds for customer issues
Deliver remote support to worldwide IBM customers using our software for large scale application development
Assist the Client Programs team with various administrative responsibilities
Creating and sending emails to gain clarification and validation of updates
Creating and updating company and advocate records
Increase client satisfaction/loyalty, and identify reference candidates

Education Education

Bachelor’s Degree in Computer Science Information Systems

Kent State University

Bachelor’s Degree in Computer Science Information Systems

Skills Skills

Create and publish solution knowledge for re-use by customers and Tenable employees
Maintaining in-depth knowledge of Tenable products and information security best-practices
Serves as the first-tier liaison between the customer and Tenable for technical related issues
Installs low voltage electronics and troubleshoots AV connectivity support requests under the direction of professional staff
Participate in training and other professional development activities; keep abreast of trends
Good written and verbal skills
Analyzing vulnerability scan results, system audits, and log events
Tech Geeks are welcome here! It takes the best to build the best; our employees use the latest and greatest software and hardware for their daily work
Provides first Level Technical Support on Dell supplied products and/or peripherals
Understanding of Simple Network Management Protocol (SNMP)

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11 Technical Support Intern resume templates

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Technical Support Intern Resume Examples & Samples

Provides updates in Service Now to assist in management of hardware inventory to ensure asset control, proper deployment and maintenance
Ability to diagnose and resolve issues with Windows 7, Apple, and a variety of PC applications
Delivery of standard and non-standard solutions and services to all locations

Technical Support Intern / Co-op Resume Examples & Samples

Engaging clients early in the design and development process or our technologies to improve quality, collaborate with technical experts, and deliver the right strategy and features
Increase client satisfaction/loyalty, and identify reference candidates
Creating and updating company and advocate records
Creating and sending emails to gain clarification and validation of updates
Assist the Client Programs team with various administrative responsibilities
Deliver remote support to worldwide IBM customers using our software for large scale application development
Working with internal and external resources to troubleshoot, identify and develop solutions or workarounds for customer issues
Continuously improve and expand one's own analytical and problem solving skills
Proficient in English communication skills, both written and verbal
Demonstrated ability to work quickly and accurately
Proven ability to analyze information and use logic to determine validity of data
Demonstrates Problem Solving & Troubleshooting Skills
Experience interacting with customers
Knowledge of application servers (Websphere Application server/Tomcat)
Knowledge of database management systems (DB2/Oracle/SQL Server/Derby)
Development Lifecycle Knowledge/Experience
Experience with J2EE
Understanding of software engineering
Preferred field of study: Marketing and/or Engineering

Business Technical Support Intern Resume Examples & Samples

Supporting Endpoint / Malware Team with Escalations, including information requests and managing customer technical issues to resolution, maintaining proactive communication
Provide technical support for Intel Security Business Support Customers
Working on Service Request / Support allocations, as well as internal improvement projects
Provide administrative support, including producing weekly reports for management
Log all activity associated with any service request in our CRM system so that a complete and thorough record is maintained for the customer and Company
Act as a point of contact between McAfee labs & Business Support
Liaising with internal global teams to identify and Implement beneficial opportunities
Capable of working unsupervised by prioritizing work and focusing on meeting agreed objectives in required time-frame,
Ability to integrate quickly with existing team so that maximum contribution to team goals can be achieved rapidly
Excellent analytical problem solving skills
Confident working in a customer facing environment
Desktop and/or notebook hardware familiarity (practical skills)
PC hardware and software architecture familiarity
Understanding of basic server and network
Ability to build and debug typical PC and Server software, install and debug typical operating systems including both Microsoft Windows* and various distributions of Linux*
Microsoft Windows* Operating System familiarity beyond that of a general user
Solid understanding and experience in deploying and/or support Windows* client and/or server environment
Keen personal interest in computing would be an added advantage
Interest in Security
Interest in Malware Threat landscape
Fluency in a European language is useful but not essential

Technical Support Intern Resume Examples & Samples

University study in Computer Science or related field
OpenGL knowledge
Interest in aerospace domain
Upper-intermediate level of English language
Good communication skills, positive approach

Technical Support Intern for Sensing Resume Examples & Samples

Work on software design and/or software V&V for one or more product families
Responsibility for development of requirements, code and documentation within safety critical software life-cycle (DO-178B/C)
Responsibility for task performance (time, quality, delivery)
C/C++/Java/C# or script languages
Development software tests
Support of research & development tasks and projects
Bachelor Degree in Computer Software and/or Systems Engineering
Knowledge and experience in C/C++ or Java/C# programming
Communicative command of English language is mandatory
Experience with embedded software projects is a plus
Previous experience in global world-wide teams is a plus

Technical Support Intern Resume Examples & Samples

Student of last year of university studies
Knowledge of C++, Python, Matlab
Advanced command of English
Knowledge of HW is a plus

Technical Support Intern Resume Examples & Samples

Participating on developing Java Web applications for diagnostics and prognostics solutions
Involved in all phases of the development
Part of software integration
Extending current experience and skills
Bacherol degree
Experience in at least one of the following areas, the more the better
Web technologies (HTML, CSS, JavaScript, XML, XSLT)
Java (Java EE, Spring Framework)
SQL (MSSQL, T-SQL)
Communicative English

Technical Support Intern Resume Examples & Samples

Experience with demonstrating engineering and analytic expertise
Experience with NSS projects
Ability to identify technical solutions to meet business needs
Pursuing a BA or BS degree
Experience with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Knowledge of NSS clients’ organizational structure
Ability to multi-task and adapt to changing priorities, procedures, and information technology tools
Ability to interact well in cross-functional team meetings and professional environments
Ability to interface with internal and external clients
Ability to perform analysis and assessment

Technical Support Intern Resume Examples & Samples

Working on different technologies (Linux OS, MySQL, Cisco, Juniper ...etc etc) and scripting languages (bash, perl, python, javascript)
Competent at navigating Unix terminal
Strong personal commitment to quality and customer service
Proven ability to maintain a professional demeanour when handling complex customer & internal issues
An understanding of ITSM, ITIL, or CMDB
Bilingual/Multilingual in English/French or English/German is a nice to have

Technical Support Intern Resume Examples & Samples

Good understanding of customer support business operations
Good understanding of ServiceNow Platform
Ability to troubleshoot and configure customer applications on ServiceNow platform
Exposure to working with customers on key maintenance projects

SAP NS Technical Support Intern Resume Examples & Samples

Provide inbound and outbound (phone) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
Document transactions in Ticketing system
Create content for knowledge base systems
Currently pursuing Bachelors in Computer Science or equivalent
Java and SQL knowledge
Good organizational habits; can prioritize tasks, develop good work procedures, manages time well

Dealer Technical Support Intern Resume Examples & Samples

Support email inbox management
Some direct client contact, both inbound and outbound – email & phone
Website audits
Quality assurance of work completed to ensure high level of customer satisfaction
Task work as assigned from Digital Advisors, Digital Specialists & Client Solution Managers
Currently pursuing a bachelor's degree in Business or a related field (or within 12 months post-graduation) is required
Excellent written and verbal communication skills (using English)
Critical-thinking skills
Familiarity with web-based technologies in a Windows environment and Digital Marketing experience are a plus

Technical Support Intern Resume Examples & Samples

Transferring Lotus Notes documentation into Service Cloud
Create a library of illustrated parts lists for field and technical support use
Create an inventory of reports used in field service evaluations
Other tasks as directed

Technical Support Intern Resume Examples & Samples

Serves as the first-tier liaison between the customer and Tenable for technical related issues
Maintaining in-depth knowledge of Tenable products and information security best-practices
Create and publish solution knowledge for re-use by customers and Tenable employees

Technical Support Intern Resume Examples & Samples

Developing innovative/creative solutions
Translating business requirements to technical specifications
Unit testing, including automation
Participate in Agile Scrum process, including daily Scrum meetings, Retrospectives, Planning, etc
Use Agile tools to document work and status
Contribute to the Development team as an active member

Technical Support Intern Resume Examples & Samples

Updating and maintenance of current CRM customer records
Development of processes to track existing customers' assets
Verification of new literature for accuracy and proper levels of information
Assistance in test operation of new software products

Technical Support Intern Resume Examples & Samples

Find right balance of studies with work (e.g. opportunity for thesis topic)
Learn and do something useful
C++ and/or Python
Linux and/or iOS and/or Windows
Passion to work on real stuff
Teamwork and fun

Technical Support Intern Resume Examples & Samples

Responds to technology help requests, troubleshoots computers and printers.Installs and modifies hardware and software under the direction of professional staff
Installs low voltage electronics and troubleshoots AV connectivity support requests under the direction of professional staff
Participates in Event Support activities and Conferences as needed in conjunction with student workers and professional staff
Participate in training and other professional development activities; keep abreast of trends

Technical Support Intern Resume Examples & Samples

Currently enrolled in a college degree program
Experience in dealing directly with customers is preferred
Works well under pressure, effectively handles conflict, and demonstrates flexibility in work style to accommodate changing priorities and fixed deadlines
Self-motivated, capable of seeking quality solutions, and continuously focusing on process improvements, while keeping the needs of the business at the forefront
High degree of mechanical aptitude is required; Exceptional attention to detail and accuracy
Extremely organized, ability to juggle multiple priorities, and flexible to accommodate changing business needs and fixed deadlines
Demonstrates problem solving skills: understanding of appropriate escalation points

Technical Support Intern Resume Examples & Samples

Assist with providing technical support for multiple product offerings
Assist with troubleshooting and advising stakeholders on the resolution of complex technical issues
Assist with making recommendations to forward incidents to site support in the event that remote access is unavailable and/or accessibility to certain tools is limited
Provide data and resources for incidents

Technical Support Intern Resume Examples & Samples

Good written and verbal skills
Can show customer empathy
Technical acumen – can review technical data requested and has some understanding of what is happening

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