Technical Support Level Resume Samples

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R Abbott

River

Abbott

6322 Lonny Pine

San Francisco

+1 (555) 858 3965

6322 Lonny Pine

San Francisco

Phone

p +1 (555) 858 3965

Experience Experience

Detroit, MI

Danish Technical Support Level

Detroit, MI

Farrell-Jacobs

Detroit, MI

Danish Technical Support Level

Opportunity to join multinational team and work for a leading global company
Manage and update customer's details on a database
Working closely with other departments and external partners
Working in a team environment
Benefits: life assurance pension, parking, subsidised canteen, bike to work scheme, tax saver ticket, optional salary advancement
Very friendly international working environment with good team spirit and lovely office atmosphere
Helping customers with their technical and non-technical problems

Los Angeles, CA

Technical Support Analyst Level

Los Angeles, CA

Deckow-Torphy

Los Angeles, CA

Technical Support Analyst Level

Provide assistance to Sales/Field Agents on technical issues relating to Avocent product
Troubleshoot and resolving Customer issues initiated through the phone queue system while providing excellent customer service
Provide technical troubleshooting and resolution steps that a technical contact can understand and follow
Complete his / her share of the workload to meet the team objectives
Engage peers to identify workarounds which help customers achieve functional goals
Generate and maintain knowledge content on the Knowledge Management System following the Knowledge Centered Support guidelines
Provides second level Retail/POS store technical support (remote) to Zale Corp. stores: Software (70%), hardware (30%) and support of all software and equipment including peripherals such as cash drawers, receipt printers, credit card processing devices, etc.

present

Dallas, TX

Technical Support Level With French & Spanish

Dallas, TX

Kuhlman Group

present

Dallas, TX

Technical Support Level With French & Spanish

present

Work closely with EMEA based customers to perform advanced (Level 2) troubleshooting via email, phone and chat
Work closely with content team to provide ad-hoc translation assignments
Provide real-time support and training,
Drive process improvements, best-practice sharing and standardisation across global operations processes
Identify and cultivate relationships with community users
Submit a weekly report on activities and observations
Exchange ideas and collaborate with other

Education Education

Bachelor’s Degree in Information Technology

Florida Atlantic University

Bachelor’s Degree in Information Technology

Skills Skills

Strong Customer Service skills – ability to quickly gain customers trust and confidence
Basic Knowledge of computers, electric & electronic concepts and devices
Provide fast response and maintain a high level of professionalism at all times
Support multiple products
Document session notes and complaints in appropriate systems
Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software
Take ownership of the customer issue to resolution
Perform other duties or special projects as assigned
Bilingual and speak fluent English and (Canadian) French
2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field

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15 Technical Support Level resume templates

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Temporary Technical Support Level Resume Examples & Samples

These positions will include shifts which cover the current support hours of 5am to 7pm Monday through Friday only. Flexible shifts are available with no weekend work needed
Provide phone, email, and chat support for customer facing web and client-server applications
Understanding the basics of DNS, content filters, caching, proxies, firewalls, and antivirus would be prefered
Previous experience supporting Windows operating systems required. Previous experience supporting Mac operating systems preferred

Danish Technical Support Level Resume Examples & Samples

Working closely with other departments and external partners
Helping customers with their technical and non-technical problems
Utilising knowledge, available sources and tools to diagnose and solve problems
Manage and update customer's details on a database
Fluency in Finish language and good level of English
Regular user of standard computer applications
Ability to learn
Enjoys dealing with people
Desire to work in an international company

Wmt Pqm Asg Level Technical Support Role Resume Examples & Samples

Unix / Linux: Experience of supporting Unix based applications including experience troubleshooting in a Unix environment. Power user of either VI or Emacs
SQL/Databases (MSSQL/SYBASE/DB2): Understanding of tables, views, indexes, and stored procedures, and the ability to understand them by reading their definitions. Familiarity with SQL constructs. Understanding of transactions, query plan analysis and database troubleshooting
Perl: Ability to write a Perl program from scratch and ability to understand existing scripts by looking at them. Understanding of object-oriented design and Perl data structures
General Software Skills: Understanding of source code management concepts and experience with at least one source code control tool. Ability to debug and troubleshoot (C/C++, VB, Java, HTML, XML, JavaScript) code by examining logs, using debuggers, etc. Ability to locate and understand software documentation
Autosys: Ability to create and debug Autosys jobs and dependencies. Ability to analyze a complex job stream and correct any inconsistencies, errors or omissions and point out potential problems
Windows: Basic understanding of the Windows environment
Web technologies: Ability to read Flex/ExtJS written GUI code, perform debugging and troubleshooting, understanding of web service, ability to perform investigation on input/output messages
Experienced, technically hands-on professional that understands both code and infrastructure
Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations
Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident
Strong and keen focus on metrics and trend analysis
Strong problem solving skills with ability to analyze and understand data
Candidate must have the ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to APG and BU partners
Must be comfortable with on-call rotation including weekend work
End user support ? be able to talk to users to discuss their problem and work through to a resolution
Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
Strong ownership mentality with a focus on customer satisfaction
Detail oriented and organized with strong analytical skills
Experience working in a virtual or global team
Self-starter and ability to multi task with a ?can do? attitude
Familiarity with ITIL terms around incident and problem management

Technical Support Level With French & Spanish Resume Examples & Samples

Work closely with EMEA based customers to perform advanced (Level 2) troubleshooting via email, phone and chat
Provide real-time support and training,
Drive process improvements, best-practice sharing and standardisation across global operations processes
Work closely with content team to provide ad-hoc translation assignments
Respond to general and technical inquiries on the community and social platforms
Identify and cultivate relationships with community users
Exchange ideas and collaborate with other
Submit a weekly report on activities and observations
Proactively communicate emerging customer facing issues, concerns, and feedback
Maintain high levels of product knowledge

Dutch Technical Support Level Resume Examples & Samples

Providing first level support to French or Dutch speaking customers
Troubleshooting in hardware issues
Resolving IT related problems
Fluency in Dutch
Previous experience in Technical support or customer services
Tech savy, keen to learn and develop skills within technology
Excellent communication skills (oral and written)
Motivated to work in an international and fast moving environment

Technical Support Level, Temporary Resume Examples & Samples

Interface with development, quality assurance, business units, and Level 1 customer support groups to troubleshoot technical issues and ensure complete and expedient resolution of issues
Ability to deal tactfully and effectively with customers, and provide consistently great customer service
Ability to work independently and demonstrate sound judgment within established policies and guidelines is required
Previous experience supporting Java based applications preferred

Centralized Technical Support nd Level Resume Examples & Samples

Monitoring problem management system for ticket progress (only CTS Tickets)
Perform problem diagnosis by dialogue with end-user
Provide basic "on-the-job" training to end users
Update ticket status on regular basis
Forward unsolved problem ticket to relevant resolver group (only CTS tickets)
Provide guidance to Distributed Client Services for onsite interventions
Using the correct call closure and activity action codes
Closing tickets with user agreement (only when in contact with user)
Identify problem candidates for automation
Support Representative - at least 1 year experience
Windows 7 - at least 1 year experience
Lotus Notes - at least 1 year experience
Second foreign language
Support Representative - at least 2 years experience
Windows 7 - at least 2 years experience
Lotus Notes - at least 2 years experience

Technical Support Level Resume Examples & Samples

Coverage of Technical Support Helpdesk (Hotline, mail, email, live-chat, social media coverage and web support)
Provide pre- and post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations
Excellent / Fluent in English, both verbal and in writing (a 2nd foreign language would be a plus)
Strongly preferred but not required is a selection of the following competencies

Technical Support Level Resume Examples & Samples

Take ownership of the customer issue to resolution
Support multiple products
Bilingual and speak fluent English and (Canadian) French
2-year college degree in a IT related field or; CompTIA Net+ certification, MTA certification, Apple OS Certification
2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field
2 years of experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions
1-2 years of experience supporting Windows versions: XP, Vista, 7, 8, Server 2008 & Server 2012
1-2 years of experience troubleshooting MS SQL
Knowledge of dental X-ray software and equipment preferred
Experience troubleshooting MySQL including installation and support preferred
Experience troubleshooting with the MAC OS environment preferred
Basic knowledge of cloud computing concepts preferred
Experience supporting applications on Linux/Unix-based systems preferred
Experience supporting web based applications preferred

Global Level Technical Support Engineer Resume Examples & Samples

Provide Remote Technical Support (RTS) for 5620 SAM, 5650 CPAM, 5670 RAM, Nuage SDN solution, Network Services Platform and associated network elements
Interface, develop and maintain strong relationships with regional TEC (Technical Expertise Centers), Solution Teams and Product Business Units
Ensure external and internal customer trouble tickets tracked are continuously updated and maintained per the Nokia processes
Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability

Technical Support Engineer Level Resume Examples & Samples

BSc Honors Degree Computer Science, Software Engineering, Electrical Engineering, Business/IT OR a combination of education (HND, HNC) and IT work related experience
Network + certified or equivalent; must have an advanced understanding of TCP/IP networking and LAN/WAN technologies, with the ability to perform complex network troubleshooting
Must have experience working and supporting electronic or IT solutions in a field environment, installing, troubleshooting and understanding specialized hardware, software and networking equipment in a technical capacity
Must have working knowledge of Windows XP/Windows 7/Windows 8 and/or Linux including resolving hardware, driver and deployment issues
Must have an understanding of PC Hardware Technology, with the ability to update and troubleshoot Firmware
Must be proficient in English
Must have an understanding of communication protocols
Must be prepared to travel
Core skills for building, managing and troubleshooting SQL databases would be desirable
Experience working on high end CCTV systems would be desirable
Additional European language skills would be an advantage

Entry Level Technical Support Engineer Resume Examples & Samples

Effectively communicate any product issues to the customer, your peers and Kronos Engineering, enabling timely solution delivery while maintaining customer satisfaction
Test and deploy solutions of Kronos Workforce Management Suite or specific products
Facilitate conference calls and document all support engagements
Degree in technology (MIS/IT) or business

Technical Support Specialist Level Resume Examples & Samples

Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Comprehend and understand technical documents, quick start guides, and special application documentation
Maintains acceptable VOC (Voice of the Customer Survey) requirements
Strong knowledge of Microsoft Operating Systems is a plus: Windows 7, 8, 10; Server 2008, 2012

Swedish Technical Support Level Resume Examples & Samples

Fluency in English and Swedish
Ideally 1-2 call centre technical support or customer service experience
Exhibit relationship building skills

Helpdesk Technical Support Level Resume Examples & Samples

For Level 2 & 3 positions, need to have significant prior experience providing Technical Support to Techs in the field
Need to be able to receive and execute technical questions
Comfort with general technology and client will be able to train on technical specifics of the job role
POS skills/ related hardware knowledge and/or previous roll outs a plus
The help desk will be supporting field techs in the stores who will be pulling and rerouting cables from the POS equipment that we see as shoppers at the checkout stand. Ideally, help desk candidates will have familiarity with the hardware side that this type of roll out will involve, or be easily trained

Technical Support Analyst Level Resume Examples & Samples

Provides second level Retail/POS store technical support (remote) to Zale Corp. stores: Software (70%), hardware (30%) and support of all software and equipment including peripherals such as cash drawers, receipt printers, credit card processing devices, etc
Analyzes and diagnoses hardware and software problems as they occur at the store level
Performs problem assessment and classification; documents problems, issues, changes, corrections and operational procedures regarding store servers
Prepares in advance for new software releases and/or hardware roll outs
Escalates problems/issues to third level Sr. Analysts as appropriate
Use knowledge of Power Shell to execute commands
Use knowledge of SQL execute query insert, select statements through SQL server database
Dispatches field service providers for repair of POS hardware, and telecom connectivity issues in a timely manner
H.S. diploma required; Associate’s degree preferred
2-3 years relevant work skills from Help Desk, Service Desk experience and/or point-of-sale software/hardware experience to include receiving and making calls, documenting call information into a customer or case management system; resolving customer issues
Excellent PC troubleshooting skills are a must. Must be able to analyze and resolve the root cause of critical hardware, software, network connectivity and database problems
Experience and/or knowledge of networking: LAN(s), WAN(s), TCP/IP, SCCM, Peer to Peer Networking is a plus
Working knowledge of Microsoft Word, Excel, and Outlook
Excellent verbal and written skills; outstanding phone etiquette; ability to communicate in both English and Spanish highly desirable

IS Technical Support Specialist Level Resume Examples & Samples

Provide support for end users (local and remote), focusing on individualized customer service of the highest standard on a professional level
Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate)
Maintain a positive work atmosphere by behaving and communicating in a respectful manner that supports working well with co-workers, users, and management
Ability to follow standards, policies, procedures, and instructions provided by supervisors
Flexibility to work a varying schedule and on-call hours on a monthly basis

Entry Level Technical Support Resume Examples & Samples

Completed Associate’s or Bachelor’s related to Networking or equivalent work experience
Certifications a plus!
Installation and troubleshooting of Windows operating systems
Understanding of networking concepts (TCP/IP DNS Routing Subnetting)
Understanding of internet communications and devices (Firewalls, Routers, Switches, VPN’s)
Knowledge of Remote Desktop Software and Desktop Sharing Software
VoIP or Telephony experience a plus
Excellent communication skills, attention to detail and customer service focus

Entry Level Technical Support & Support Representatives Resume Examples & Samples

1-3 years of customer service background, call center experience preferred
Must be able to type 30+ wpm
Must have basic computer skills -- troubleshooting involves multiple platforms and devices
Punctual with great attendance and excellent work ethic
Must have reliable transportation - public transportation is acceptable as long as it doesn't present scheduling conflicts

Technical Support Level Resume Examples & Samples

5 years+ of experience in technical software support, providing ticketed or phone support
Aptitude for solving problems and acting on own initiative
Experience with backup & recovery preferred
Networking and server troubleshooting skills
Knowledge of Linux, VMware, Hyper-V, Storage
Knowledge of RAID
Experience of installing and configuring servers
Previous experience with backup software such as NetBackup, NetWorker, Avamar, ARC,VEEAM, or TSM – is an advantage
General or above average knowledge of database technology including MS Exchange and MS SQL Server
J2 Cloud Services is an Equal Opportunity Employer

Technical Support Level Resume Examples & Samples

8 years+ of experience in technical software support, providing ticketed or phone support
Team player with an ability to mentor more juniors members of staff
Experience of escalation tickets
Excellent networking and server troubleshooting skills
Strong knowledge of Linux, VMware, Hyper-V, KVM, SAN
Experience of installing and configuring Servers
Knowledge of firewalls
Knowledge of switches is an advantage
Strong knowledge of database technology including MS Exchange and MS SQL Server
Strong understanding of concepts of Security, Encryption, Compression, the Cloud, Big Data, File Systems

Global Technical Support Specialist nd Level Resume Examples & Samples

Analyze and resolve technical issues on Nobel Biocare’s CAD/CAM software system
Coordinate and document software and technology investigations with Development and Testing teams
Contribute and participate in Issue Handling Board for identification and prioritization of major customer-affecting issues
Participate in product and technology launch projects, including technical project management
Analyze, consolidate and solve issues escalated from 1st level support teams globally
Escalate and manage issues and recurring problems with 3rd level teams
Collaborate with other specialist 2nd level support teams for specific product lines in a virtual team
Create and own topics in an internal WIKI knowledge database, plus other knowledge sharing activities as needed by the global organization
Provide training for software/hardware usage and troubleshooting
Support internal personnel for on-going projects & training sessions
Determine metrics to help improve current support processes
Software application literacy; strong knowledge of Microsoft Office products (Word, Excel, PowerPoint). Knowledge of other computer programs and CAD technology a plus
Deep knowledge about support tools and processes used in a multi-tiered organization
Excellent verbal, written, and interpersonal communication skills in English, as well as the ability to deal effectively with employees and customers at all levels
Ability to identify and problem-solve common software difficulties and H/W & S/W questions and implement effective solutions independently
Ability to work on multiple priorities and work well in high-pressure situations
Strong aptitude to understand and provide customer satisfaction
Visual management experience a plus
Ability to travel occasionally within North America and Europe

Technical Support Engineer Entry Level Resume Examples & Samples

Provide courteous, efficient, and professional customer service and technical support to prospects and resellers via email, phone and chat
Reproduce and troubleshoot customer issues and provide direct assistance and issue resolution
Escalate issues to higher support tiers as necessary
Work with engineering and product management on resolving difficult technical issues
Bachelor’s degree with 1+ years’ experience working with technical issues relating to Windows operating environments
Microsoft technologies including MS Server, Exchange and SQLServer experience
Must possess excellent organizational, communication, writing and interpersonal skills

Technical Support Engineer Level Resume Examples & Samples

Familiar with dynamic routing protocols and its implementation (OSPF, BGP)
Experience with VPNs (IPSec, SSL, L2TP, GRE)
Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
Familiar with Web application security and vulnerabilities (experience with exploits is plus)
Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP,CCNA …)

Technical Support Engineer Level Resume Examples & Samples

Help our Customer Engineering organization implement customer lifecycle management
Work with our R&D organization to improve our product by providing feedback on customer needs and requirements
Help our sales organization achieve successful customer engagements
Platform/Operating System knowledge of Windows (XP, 7 and Server), MAC, iOS, Android, and Blackberry
Testing, and troubleshooting skills across the previously mentioned technical domains
Experience with/exposure to BigFix a plus Operations/Support
The passion and ability to educate and train our customers on their new MDM solutions
Ability to troubleshoot and work with internal development and engineers on behalf of the customers towards issue resolution
Demonstrated hands-on experience with smartphones, tablets, and laptops in a business environment
Bachelors degree in Information Technology or equivalent field

Technical Support Specialist Level Resume Examples & Samples

As part of the support team, perform technical troubleshooting and data analysis to determine root causes of software problems. Provide solutions or action plans for customers that resolve the issue
Analyze technical configurations, integrations, data migrations and technical installations for client systems to perform in-depth technical troubleshooting, testing, and recommend solutions Analyze and document requirements and rules, enhancements or changes
Document internal and external correspondence for incident resolution including trouble shooting steps, solutions or action plans, and best practices identified by resolving the customer issue
Develop and maintain proficiency in the JAGGAER software solutions, solution methodologies, and core technologies
Assist with training new team members
Participate in internal meetings such as implementation transition meetings for new customers and sprint reviews and report back to Support Team

Level Technical Support Specialist Resume Examples & Samples

Graduate and 1 - 3 years Technical Support Experience preferable
Excellent communication, interpersonal skills and fluent English
Familiarity with servicing x86 hardware preferable
Excellent problem solving skills and attention to detail
Strong team working and ability to work in a multinational environment
Previous experience in customer facing role preferred
Engineering qualification (to HND / Degree level)
Strong problem determination and troubleshooting skills
Good English written and verbal communication skills in technical information sharing
Knowledge of Intel x86 server computer hardware architecture and subsystems
Knowledge of current networking technologies
Knowledge of current server storage technologies
Knowledge of server operating systems : Windows, Linux, VMware
Ability to acquire new knowledge and develop skills outside formal training
Keen to learn new technologies
Must be adept in use of MS Office, particularly Excel

Technical Support Analyst Level Resume Examples & Samples

Troubleshoot and resolving Customer issues initiated through the phone queue system while providing excellent customer service
Troubleshoot Customer issues initiated through the electronic submission system while providing excellent customer service
Provide assistance to Sales/Field Agents on technical issues relating to Avocent product
Generate and maintain knowledge content on the Knowledge Management System following the Knowledge Centered Support guidelines
Research technologies online in search engines, Vendor sites, User forums as well as the knowledge management system
Asks for the customer's business impact and documents it in their case
Engage peers to identify workarounds which help customers achieve functional goals
Recognize when a customer is likely to run into future problems and proactively shares information to help them avoid pain
Maintain and communicates a positive attitude toward the customer during and after interactions
Complete his / her share of the workload to meet the team objectives
Follow through on agreed actions with team members
Provide technical troubleshooting and resolution steps that a technical contact can understand and follow
Effectively narrows down issues to find the root cause
Routinely educates and encourages customers to participate in the community
Maintain published KPIs and SLAs
Follow Avocent attendance policies
Meet departmental average of resolved incidents per month within 6 months of training completion
Obtain all Avocent branded certifications
Knowledge of MCSA Microsoft, RHCE- Red hat Linux, Solaris, Cisco CCNA or CCNP
1 year of datacenter/software support experience
1 year of Customer Service Experience

Level, Technical Support Resume Examples & Samples

Work with Project Team to successfully guide and deliver projects
Work with Service Desk as floating escalation resource to keep the team moving forward and deliver quality to our clients
Lead initiatives for design, development, implementation, installation, operation, and administration new IT initiatives both internally and for our clients
Coach, inspire, and manage team members
Investigate and troubleshoot hardware, software and network operating systems providing recommendations for improvement, and implementing corrective actions
Maintain familiarity with all hardware and software, and network operating systems
Remain current with industry trends, including new technology as well as potential new uses for existing technology
Should be highly detail-oriented
Familiarity with designing and implementing network, security, and server refreshes
Demonstrated ability to create and manage project plans, leadership reporting, documentation and implementation of policies and procedures
Broad knowledge preferred over being specialized (i.e. experience installing networks, servers, virtualization, rather than only focused in one area)
Product group experience: firewalls, switches, and wireless access points (Meraki a plus)
Project implementation experience (rack & stack, network configuration, server configuration, virtualization)
Experience implementing and supporting VMware vSphere vCenter
Experience with Cloud services/migrations a plus (i.e. ShareFile, Azure, AWS and Office 365