Engineer, Technical Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the engineer, technical support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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T O'Connell

Thad

O'Connell

57206 Kiehn Fort

New York

+1 (555) 284 9347

57206 Kiehn Fort

New York

Phone

p +1 (555) 284 9347

Experience Experience

Philadelphia, PA

Junior Technical Support Engineer

Philadelphia, PA

Zieme, Littel and Larson

Philadelphia, PA

Junior Technical Support Engineer

Develop effective working relationships with customers, co-workers and cross departmental personnel
Contribute actively to the development and improvement of tools, processes, and procedures in the customer support team
Provide troubleshooting for common network related issues
Creates Knowledge Base articles and provides input to higher levels on deployment guides
Solves product and network problems and questions of low complexity
Conceptual knowledge of Meru wireless products and management tools
Provide first response for all monitoring alerts and follow pre-defined technical support steps

Houston, TX

Engineer, Technical Support

Houston, TX

Hackett-Effertz

Houston, TX

Engineer, Technical Support

Minimal travel
Provides guidance to Engineering and Vendor teams with the validation and deployment of new products and services to ensure trouble free network changes. This position will provide expert on-site and remote support during major software upgrades as well as validate and implement parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact
Provide direct troubleshooting assistance to customers responding real time to customer technical inquires via phone, email and on-site presence as necessary
Routing and escalation of technical issues within the support organization
Capture and tracking of customer issues through CRM tool Sales Force
Maintain ownership of technical issue through closure
Manage issue resolution against identified service level goals

present

Dallas, TX

L Technical Support Engineer

Dallas, TX

Willms-Bailey

present

Dallas, TX

L Technical Support Engineer

present

Provide feedback to the Development Team on Product feature enhancements. Provide Test cases to the Test Team
Shares best practices with team and peers in the implementation of best practices to promote continuous improvement within the team
Identify improvement opportunities
Strong work ethic geared towards exemplary customer service
Should be open for 24/7 work culture
Maintain individual performance targets
Create wikis, blogs, tech-notes, technical trainings, and webcasts for educating Customer and Business Partners

Education Education

Bachelor’s Degree in Technical Field

University of California, Berkeley

Bachelor’s Degree in Technical Field

Skills Skills

Basic technical skills and knowledge, grasp of networking fundamentals
Good analytical skills
Conceptual knowledge of Meru wireless products and management tools
Solid understanding of technical troubleshooting and case management tools
Basic planning, prioritization and organizing skills
Creates Knowledge Base articles and provides input to higher levels on deployment guides
Attention to detail
Ability to function effectively in standard daily activities
Ability to work efficiently in an international team
Ability to analyze, configure and troubleshoot small networks

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15 Engineer, Technical Support resume templates

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Optical Technical Support Engineer Resume Examples & Samples

Deploy, configure, and support a large-scale production optical network that spans ULH terrestrial, regional metros and subsea networks, interconnecting data centers and Point of Presence (POP) sites across many regions
Create and maintain optical network designs for metro, regional and long-haul DWDM rings/systems
Generate implementation plans and provide technical leadership and guidance during deployment activities
Responsible for network documentation, updating and maintaining optical network drawings and plans
Compile Bill of Materials for each deployment and maintenance
Collaborate with vendors/manufacturers to evaluate new hardware/software and create optical standards for network deployment teams
Creating Scope of Work documentation and ordering cross connects
Verify and validate cross connect and light levels before enabling the circuit
Work with network provisioning engineers to turn up new circuits and engage and escalate with vendors to troubleshoot out-of-service or faulty circuits
Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network
Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network
Queue Management for tasks and incidents, participate in ongoing DC/POP deployment projects
Responsible for asset management of networking gear in datacenter and POP sites including RMA
Build and maintain POP site documentation including specs, cross connects, and inventories
Proactively contribute to documentation, automation and processes as they evolve
Manage stock quantities and use logistics to prepare for installations in the near future
Participate in on call activities and follow escalation process to support the infrastructure 24/7

Production Technical Support Engineer Resume Examples & Samples

80% - Floor Support – Support ongoing operations on the manufacturing floor. Attend manufacturing morning meeting. Respond and troubleshoot process issues; evaluate process data including chromatography trends and column performance/integrity. Conduct batch review. Provide training to manufacturing personnel. Identify and advance continuous improvement initiatives. Provide inspection support as needed. Provide weekend call-in coverage as needed
10% - Process Quality Systems – Support deviation initiation, conduct operator interview, and provide detailed event description
10% - Documentation – Author testing/sampling protocol. Review SOP and batch record as needed

Technical Support Engineer Enterprise Applications Resume Examples & Samples

Provide a high level of customer service at all times
Manage, research, and resolve issues relating to VMware products
Maintain proficiency in all VMware, Microsoft, and UNIX technologies
Represent VMware, its shareholders, and its partners in only the most professional manner at all times
Any other duties or project as requested by the Manager/Senior Manager of Enterprise
Prior administration and support experience with all of Windows server operating systems, and workstation operating systems in large enterprise environments
Prior administration and support experience with UNIX systems (especially Solaris, LINUX, AIX, and/or HP-UX)
Familiarity with vSphere, ESXi, and other VMware products
Excellent communication (both oral and written), interpersonal, and customer service skills are a must
Ability to act in an effective and professional manner during moments of high stress
Familiarity with a variety of enterprise management tools and software
Strong commitment to setting goals and achieving results

EG CSC Technical Support Engineer Resume Examples & Samples

To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to HP enterprise customers
Take total ownership of customer issues, understand their environment and the issues impact. Guide customers to go through necessary trouble shooting processes and efficiently solve customers' hardware or
Facilitate the success of other parts of HP through collaborative problem solving, knowledge sharing and proactive activities
Willing to work under pressure and in extra time
Certification of IT industry is preferable, like CCNA, MCSE, VCP, etc

Junior Technical Support Engineer Resume Examples & Samples

To ensure maximum possible service availability and performance
To action on service requests
To provide support services for Engineering and other technical teams
A minimum of 12-18 months experience in a Technical Support or similar role
At least basic Linux CLI skills
Basic sys admin skills
Good communicator with a natural aptitude for dealing with people
Good network diagnostic skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong analytical skills and able to collate and interpret data from various sources
Ability to assess and prioritize faults and responds or escalates accordingly
Proven track record within a SOC, IT or ISP environment
Experience with switching and internet routing technologies; network diagnostic skills
Experience configuring internet applications such as Apache, Exim, BIND
Experience of network monitoring tools and protocols (MRTG, RRD, NAGIOS, SNMP)
Experience of analyzing system and network performance using monitoring and graphical data
Experience of diagnosing network and service issues, following them through to resolution

Technical Support Engineer Database\data Protection Resume Examples & Samples

Experience in a similar customer service work environment
Must be independent, self-motivated, a team player and have a people-oriented personality
Effective and efficient problem solving skills
Ability to work in fast paced, dynamic environment
Able to be professional and have timely management of personal work load covering multiple problems
Keep up to date with emerging technologies and latest Microsoft product versions
Delivery of excellent customer service
Knowledge of RDBMS (relational database management system) (e.g. Oracle/SQL or Server/DB2)
Knowledge of Enterprise Backup and Recovery software (e.g. Symantec NetBackup, EMC Commvault)
Knowledge of Virtualization (e.g. ESX, vSphere, Hyper-V)

Technical Support Engineer Premier Services Resume Examples & Samples

Supporting our most strategic Premier Services customers
Focus on day to day SR resolution and proactively drive progress
Meeting aggressive responsiveness and resolution targets
Provide Technical guidance provided by leveraging top knowledge content
Provide formal root cause analysis on severity 1 critical customer situations
Work closely with Account Managers to provide world class customer service to the client
Document escalation action plan and track via executive summary in case documentation
Provide onsite support if required
Facilitate the on boarding process of new accounts by leading the initial technical engagement meetings
Complete comprehensive site profile documents ensuring the customer’s VMware infrastructure and architecture is documented
Proactive Service and Relationship Development

Product Technical Support Engineer Resume Examples & Samples

Develop and recommend product maintenance programs and strategies. Independently develops programs utilizing feedback and technical knowledge in an effort to effectively utilize regional service resources and reduce customer down time
Prepare Service Documentation including service manuals, retrofit instructions, technical bulletins, and parts lists. Identifies procedures and level of theory appropriate for effective troubleshooting and repair of products. Responsible for providing input and coordinating efforts for the development and release of; theory of operations, technical procedures, User Manuals, troubleshooting methods and repair center instructions
Work with Customer Technical Support group to prepare and deliver Service associates' training programs on current products
Support Service Associates remotely or on-site to resolve non-routine technical problems - within assigned worldwide regions as well as domestically
Responsibilities may require domestic and international travel; expectation is 10 - 40% of the time
Serve as liaison between Service associates and Research, Engineering, Manufacturing, and Quality Assurance regarding definition and resolution of product problems
Technical support
Technical sales

Aix Technical Support Engineer Resume Examples & Samples

At least 4 years experience in IT technical support in Unix environment or any related field
At least 5 years experience in Japanese speaking environment
Chinese simplified: Basic knowledge

Hardware & Software French Technical Support Engineer Resume Examples & Samples

Provide first and second level support to customers
Log and escalate faults with relevant contacts and systems
Manage incidents through to resolution
Use monitoring tools to assess issues
Configure electronic hardware system remotely and before expedition
Configure Software for clients
2+ years Telecoms & System support experience
Windows and mobile devices operating system support
Basic knowledge of Wireless, GSM, GPS, GPRS 3G connectivity
Able to read and understand electronic part data scheet
Able to modify electrical schematic
Excellent problem solving abilities
Clear communication skills with technical issues
Analytical skill

Technical Support Field Engineer Resume Examples & Samples

Influencing/Negotiating
Solid background in current computing infrastructures, including operating systems, devices (e.g., laptop, Chromebook, tablets, smartphones), and networking. Must be familiar with mobile devices and their operating systems (including iOS, Android)
Windows Server OS , Microsoft applications (SharePoint, DPM, MOM, SMS) knowledge
Windows Client OS (XP, 200 Workstation)
Networking (TCP/IP, SMTP, Nics)
Advanced Routing
Firewalls/Switches
Expert NetWare Administration
Hardware (SCSI, Storage devices, SAN, Clustering, Tape Devices/Loaders)
Advanced Email system administration knowledge (Multiple)· Exchange
Advanced Directory services knowledge (Multiple)
NDS
Core dump, User Dump and advanced log analysis
Industry Certifications (MCSE, CNE, CSP)
Troubleshooting Tools (Filemon, Regmon, Windbg, etc)
In-depth Knowledge of HMH product to the level of understanding the modules in the product and their interactions with each other and the Operating System
4-6 years experience in technical field support position
Experience with iPad devices to include imaging tablet devices, installing and configuring software, and training usage
DI
J2W-MO

Technical Support Engineer With German & English Resume Examples & Samples

Respond to customer inquiries, primarily via email and telephone
Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
Participate in testing alpha and beta products
Linux administration on Redhat, SUSE , Debian
UNIX kernel diagnostics/debugging (at a level typically found in level 2 or level 3 UNIX support staff)
Experience in working with development organizations in a new product introductions role

Business Objects Technical Support Engineer Resume Examples & Samples

Systems break/fix and troubleshooting Production failures
Ensure adherence to standards and policies
Participate in weekly change and Operational Readiness Review meetings for application changes
4+ years
Strong collaboration and communication skills
Ability to execute and prioritize a large number of tasks, and resolve issues and resource conflicts without aid from direct manager or project sponsor

Engineer, Technical Support Senior Resume Examples & Samples

Provide technical assistance to integrators, dealers and distributors for surveillance projectors
Work with system integrators to help design audio visual and security systems
Support Consultants in audio visual and security/surveillance markets
Projector control system compatibility and testing
Provide technical support at Trade shows and events
Will be working with leading edge technology in the surveillance and security industry
Must have Technical degree in computer or related field
Must have strong networking background
CTIA+ certification recommended
Cisco Certification recommended
Security market background is a plus
AV industry knowledge is a plus
Job requires 30% travel. This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies

Smart Process L Technical Support Engineer Resume Examples & Samples

Platform skills (WIN,UNIX,Linux, Sun,HP, z/OS,iseries)
Analytical/Technical Ability
IBM Software product skills is a plus

Post Sales Service Quality & Technical Support Engineer Resume Examples & Samples

Generate Repair Quality Plans Based Upon Data Analysis
Monitor Outgoing Quality Control at Third Party Repair Facilities
Manage Quality Escalation Issues
Drive Ongoing Product Improvements with Development Engineering & Product Quality
Create Risk Assessment and Implement Plans for New Product Launches
Support for Test & Programming Stations Used at Service Centers Establishing and Supporting Asset (PCBa & component level) Recovery Initiatives within Region
Provide New Product Introduction Training to the Service Centers
B.S. in Engineering or relevant Technical Degree (Industrial / Mechanical / Electrical Preferred)
Sound Data Analysis Skills
Process Quality Methods and Quality Sampling Methodologies
Third Party Production Quality & Process Management Experience
Innovative Problem Solving Experience

L Technical Support Engineer Resume Examples & Samples

Self-motivated, detail-oriented and organized
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Should have sound knowledge of telephone etiquette
Ability to treat people with respect under all circumstances, instil trust in others besides upholding the values of the organization
Should have ability to manage difficult customer situations, to respond promptly to the needs of the customer, respond to requests for service/assistance
Should exhibit Punctuality
Willing to work in shift and Sat/Sun

French Technical Support Engineer Resume Examples & Samples

Resolve escalated service requests
Own and track customer issues - record, track, and resolve in a timely manner using our ticket tracking system
Mentor 2nd level engineers who escalated the ticket
Proactively seek to exceed customer expectations, leading to high customer satisfaction ratings
Minimum 5 years of experience in customer facing technical support work
Prior support experience at storage related company is desired
Proven ability to resolve customer problems, complaints, and issues utilizing internal and external resources
Strong technical troubleshooting and fault isolation skills in a multi-platform-system-vendor environment
Experience in supporting both hardware and software products, triaging issues, and escalating them to either the appropriate group
Knowledge of various operating systems such as VMware, Solaris, LINUX, and Windows with emphasis on OS tuning for SAN's
Understanding of Fiber Channel, IP networking/iSCSI
A development background would be a plus

Product Technical Support Engineer Resume Examples & Samples

Monitor and manage Tier 2 ticket queue
Participate in customer or internal calls as needed to expedite resolution
Maintain a high level of proficiency in ONE Display platform, including products, processes, and related technologies
Troubleshoot interactive ad units developed in HTML5/JavaScript and Flash/AS3
Troubleshoot & debug tag implementations in HTML/JavaScript or the firing of HTTP pixels
Troubleshoot & debug backend systems written in Java
Analyze server logs; including grepping, shell scripts and command-line log parsing tools
Develop custom implementations or solutions for various components of our platform
Mastery of platform API's both for troubleshooting and implementation purposes
Requires Bachelor’s Degree in Computer Science, Information Technology, Engineering or related technical field
Minimum 3 years experience in client-side web technologies such as HTTP, HTML/JavaScript, Flash/AS3, XML
2 years experience in one or more server-side languages like PHP, Ruby, Python, Perl
2 years of experience using Linux or a UNIX-like system
1 year of experience with OOP languages such as Java or C++

L Technical Support Engineer new Positions Approved Resume Examples & Samples

Provide client support and technical issue resolution to IT requests via E-Mail, phone and other electronic medium
Obtain general understanding of OS and application operations related to company offered services. Able to work independently and efficiently to meet deadlines
Should have ability to comprehend, capture as well as interpret basic customer information
Should be able to follow instructions as well as take responsibility for their actions and also keep commitments
Should have the ability to make efficient use of available resources

Technical Support Engineer, Airwatch Resume Examples & Samples

Work flexible schedules, which may include evenings, weekends or holidays
Resolve customer technical issues through diligent research, reproduction, and troubleshooting
Document all technical inquiries, develop and review content for knowledgebase

Technical Alliance Support Engineer Contractor Resume Examples & Samples

Present VMware value proposition to VMware partners
Identify partners of interest and escalate to VMware Alliances (AM/TAM teams)
Present VMware vision and product information to partner technical management
Respond to customer inquiries, primarily via email (70%) and telephone (30%)
Resolve and partner technical issues through troubleshooting and diligent research via web, printed material and personal archives
Document all technical inquiries; develop and review content for knowledgebase and FAQs
Listen to partner and ask clarifying questions
Escalate call to Alliances based on guidelines
Follow up on all actions in a timely manner
Participate in Alliance meetings as a part of our extended team
Enable an outstanding Partner Experience
Support ISV initiative, by address technical partner inquiries related to support statements

Developer Technical Support Engineer Resume Examples & Samples

Review, research, diagnose, and respond to technical issues and questions from third-party and internal developers
Read and debug customer code
Publish technical articles and sample code to demonstrate uses of eBay APIs
Conduct customer application reviews and ensure they adhere to eBay policies and guidelines
Design, develop, maintain, and leverage support tools and utilities for the DTS team and customers
Code complex HTTP client applications for diagnostics, testing, and/or documentation
Meet or exceed eBay’s support SLAs and strive to continuously improve metrics
Adhere to project goals and milestones
Stay aware of technology and customer support trends and best practices, to enhance and evolve our DTS processes and tools
Be a team player, willing to provide technical guidance to other engineers, and to learn from them as well
Participate at industry events and/or conduct developer training sessions, as needed
Researching, diagnosing, and responding to technical issues and questions from developers
Hands-on experience with web services/APIs, including: JavaScript, RESTful APIs, JSON, XML, and SOAP
Programming language expertise (one or more): PHP, Python, Ruby, Perl, .NET, Java, ASP, or Objective C
SQL, database modelling, and using DBMS (such as MySQL, IBM D2, or Oracle)
Developing and deploying complex HTTP client applications
Experience developing or integrating systems through the full life cycle is a plus
Experience with eBay APIs and the eBay developer ecosystem is a plus
Active engagement with open-source tools and communities is a plus
Passion for customer success and doing what it takes to resolve customer issues
Experience providing technical support to developers
Experience working with external customers and representing the company
Proven ability to promptly answer support related email, phone calls and other electronic communications
Ability to solve challenging problems by combining input from a broad range of engineers and forming your own solution
Keen ability to learn new technologies quickly and discuss concepts with software engineers and less technical customers
Experience working in ecommerce-based, dynamic, fas- paced, result-oriented organizations
Ability and willingness to travel for events and conferences, if needed
Experience selling on eBay is a plus
Self-organized and able to work effectively within a small team
Independent and efficient, able to meet rapid deadlines
Self-motivated and detail-oriented
Proven commitment to quality and a thorough approach to the work
Proactive attitude and a willingness to “go the extra mile” to get the job done well
Flexible attitude, ability to perform under pressure

L Technical Support Engineer Resume Examples & Samples

Become a tech SME for our flagship product family of SIEM and Security Intelligence
Analyze customer problems & service requests and resolve them within agreed service levels
Use troubleshooting/ debugging techniques and tools to analyze technical problems
Engage Development teams for issues that need a resolution through code fixes
Increase IBM's Self-Help knowledge base, by creating knowledge articles wherever needed
Provide feedback to the Development Team on Product feature enhancements. Provide Test cases to the Test Team
Product related assistance to Pre-Sales / Sales/Deployment Teams
Create wikis, blogs, tech-notes, technical trainings, and webcasts for educating Customer and Business Partners
Provide technical support for critical issues on Weekends/ Public holidays on rotation basis
Especially for UNIX / Linux. Troubleshooting computer setups, networking issues. Strong OS concepts, OS security, Inter-Process communication, shell scripting
Excellent email and telephone etiquette

Technical Support L Engineer Resume Examples & Samples

Commercial experience in programming; writing and debugging codes
Experience in Software Development Life Cycle (SDLC) and Requirement Management
Digital eminence such as blogging, social forums, etc
Excellent Korean and English communication skills (written and verbal) and listening skills
Ability to multi-task and problem solving
Writing and organization skills
Willingness to learn, able to quickly develop and apply new skills
Band 7 or 8
Excellent Korean and English communication skills (written and verbal) and listening skills - mandatory
Must be currently employed as Regular employee with IBM Australia

Rsa-technical Support Engineer Resume Examples & Samples

Identifies, develops and implements problem resolutions and follows standard practices and procedures
Develops broad knowledge of the organization's mission and strategy and relates it to day-to-day issues
Works closely with peers and internal SMEs to increase knowledge and resolve customer issues
Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems
Identifies and documents with management to proactively revise current procedures and tools to improve customer satisfaction
Will be expected to develop and participate in solutions training and problem resolutions skills development
Communication skills/Soft skills
Escalation point for TSE I/II
Develop relationship with Engineering
Interdepartmental projects identified by management
Advanced knowledge and hands on experience of Linux operating system. Preferably SUSE/Redhat certified RHCSA/RHCE
Managing Linux file system, Installation & Configuration, Network services, Disk Management
Good understanding of Oracle/SQL
Experience with Java/JBOSS, Weblogic/Websphere implementations
Work experience in Information security with exposure to security products, especially intelligence driven identity and access management
Client support experience and ability to collaborate and liaise with development to troubleshoot and resolve issues
Demonstrated ability to take initiative in identifying and resolving technical problems via telephone, WebEx, email and Web based service portal
Minimum of 4 years’ experience in Technical Support working with Enterprise level Software Systems
Knowledge of job associated programming languages

Advanced Technical Support Engineer Identity & Access Management Resume Examples & Samples

Debug reported problems in the IBM Security QRadar SIEM product
Design, develop, and unit test code fixes
Use programming languages, primarily Java, in which the product has been written
Have an in depth understanding of the environment to test the code fix
Understand and articulate the impact, to customers, Support, and other developers, of any changes on other components in the product
Support L2 Support Specialists in performing problem determination and analysis on client systems
Depending on the severity level of a problem, work directly with clients through conference calls or onsite visits
Provide client insight and feedback regarding the client environment to the development organization responsible for existing and new product development
In depth Operating Systems / Administration knowledge & experience especially for Unix / Linux
Troubleshooting computer setups, networking issues
Strong OS concepts, OS security, Inter-Process communication, shell scripting
Computer networks and Network security, TCP/IP fundamentals, network protocols
Clear and effective communication skills (oral and written English)
Listening skills. Analytical and problem solving skills
Ability to work as a part of a global team, despite the diversity (cultural, geographic and other differences)
Readiness to work in morning / evening shifts. Weekend of rotation basis
Experience with Virtualization (VMWARE)

Technical Support Engineer, Beijing, PMT, PMT Resume Examples & Samples

Responsible for providing adsorbent applications and technical supports to end users
Handle the adsorbent design request from sales personnel or customers
Provide on-site technical service to customers. Including analyse and solve technical problems and troubleshooting in adsorbent products application, adsorbent loading/unloading instruction, on-site instrument analyses service etc
Customer regular visit. Collect the market information of adsorbents application and transfer them to sales personnel in time
Work close with commercial team. Complete other job assigned by Sales Manager
Enhance customer relationship through positive customer interactions and a service oriented attitude
Ability to learn and use portable analytical equipment (just as moisture analyser) at customer plants
Participate in customer and contractor meetings as required
Follow, implement and maintain HS&E management system policy, procedures, work instructions, rule and regulations that developed or/and implemented within sales department or and the company
Promptly report, correct any unsafe action and condition that may present in work place
Education / Qualifications: B.S. is required in Chemistry, Chemical Engineering
Experience: 5 years or above working experiences in chemical industry
2 years or above on-site technical service experiences
Good understanding of products application industries like Oil and Gas, Petrochemical, Coal Chemical, and adsorbent (MS, AA) knowledge is a plus
Analytical skills to troubleshoot customer concerns to achieve timely resolution
Willing to frequent travel
Professional Skills / Knowledge: Native Chinese. Good communication skills in English. Good communication skills with customer training experience

Sales Technical Support Engineer Resume Examples & Samples

Handling technical and commercial customer requests; drawing up and following up tenders; checking orders relating to technical specifications; documentation management; providing PLC training courses to customers; occasionally, you will visit your contact persons on site to carry out technical interventions or give product presentations
Supporting new customers at the start-up of projects, e.g. by creating applications software
Providing training and seminars
Acting as a liaison for your colleagues in the field on behalf of your customers
Degree MSc. (or equivalent) in engineering (electronics, electro-mechanics, measurement and control techniques)
You already have relevant work experience in the related subject plus 3-5 years in a technical problem solving environment or technical role within infrastructure or building automation industry; technical or technical-commercial
Knowledge of programming PLC systems, network and web technology and a strong affinity with the HVAC technology. Knowledge of IT systems infrastructure would be a benefit
To interact with your customers, you have a good command of French and Dutch; in addition, knowledge of English is indispensable. You are proactive, accurate and solution oriented
Ability to work in a matrix organization and with a small regional team
Regular travel within the Region and incidental travel to the Swiss and UK head offices will be required
You are a communicative team player who is able to take on responsibility in a dynamic and flexible way. Ability to multi-task, prioritize and remain calm in high pressure environments
You will work from your home office and from the Honeywell offices located in Brussels; You will be present in our subsidiary in Gouda (the Netherlands) at least one day per week
French and English speaking, excellent written and spoken

Production Technical Support Engineer Resume Examples & Samples

80% Floor Support – Support ongoing operations on the manufacturing floor. Attend manufacturing morning meeting. Respond and troubleshoot process issues; evaluate process data including chromatography trends and column performance/integrity. Conduct batch review. Provide training to manufacturing personnel. Identify and advance continuous improvement initiatives. Provide inspection support as needed. Provide weekend call-in coverage as needed
10% Process Quality Systems – Support deviation initiation, conduct operator interview, and provide detailed event description
10% Documentation – Author testing/sampling protocol. Review SOP and batch record as needed

Afit Technical Support / Engineer Resume Examples & Samples

Providing technical writing assistance for research document preparation and submission
Developing, maintaining, and delivering course material related to reliability and reliability growth. Developing, maintaining, and delivering course material related to manufacturing readiness
Interacting with faculty, staff, students, and acquisition programs on technical problems; developing and presenting alternative strategies; and providing solutions to the government program manager
Participating in consultation efforts, and attending or participating in workshops, conferences, technical interchanges or similar venues as approved by the government on a case-by-case basis
Providing network solutions as well as support of all hardware/software needs and configurations requested by students, faculty, and staff within the Center, as well as equipment custodian duties
Managing the day-to-day IT operations teaching and research laboratories; operate and maintain a research network consisting of unclassified, classified, wired, and wireless network
Providing technical assistance to install, troubleshoot, and interact with various agencies to maintain and operate a variety of Air Force and/or DOD approved combat models and related software
Developing and recommending new approaches and alternative ways of accomplishing cyber education, research, and outreach objectives. Developing and presenting position papers and presentations on emerging cyberspace issues, threats, and mitigation strategies to Center leadership, as well as various levels of external DoD organizational leadership. Developing laboratory exercises for cyber professional continuing education curricula. Teaching and administering graduate–level cyber courses
Developing software to implement mathematical models to be transferred from graduate research proof-of-principle implementations to production implementations useable by Air Force operational customers

Online Technical Support Engineer Resume Examples & Samples

1、College degree or abovein mechanical or electrical major, or equivalent required
2、1-2 years working knowledge of Air Quality Instruments and Continuous Emission Monitoring System, such as SO2 /NOx/CO/O3/NH3 analyzer, PM10/PM2.5 monitor and etc.Fluency with personal computers is also required
3、Preference will be given to those with 1-2 years Field Service experience of AQI and CEMS, previous experience in installing, servicing, and sales of AQI and CEMS
4、Must have the ability to work independently, interpersonal and listening skills
5、Effective oral and written communication skills with both English and Chinese (Mandarin)
6、Self-motivated and good communication skills and team work spirit

Technical Support Engineer Spanish Resume Examples & Samples

Troubleshooting of photovoltaic installations via phone, email and live-chat
Log all customer transactions and interactions in our Customer Relations Management system and follow-up assigned cases until resolution is confirmed by caller
Escalate calls as necessary to higher-tier support team members and team lead
Strive towards meeting group and individual metrics and targets, including phone response, first-call-resolution, customer complaints … as well as individual quarterly key performance indicators

Technical Support Engineer, CIS Resume Examples & Samples

Provide both pre and post-sales phone and email support for Centrify Identity Service customers
Meet or exceed customer expectations on response quality and overall customer experience
Resolve customer reported issues and drive process/policy improvements through root cause analysis
Manage high-profile escalations to resolution, working with internal and field personnel
Participate in projects that enhance the quality or efficiency of the Support team
Participate in scheduled after-hours on-call support as needed
Respond to Technical support forums
At least 5 years of technical support or system administration experience with enterprise software products
At least 1 year of experience in supporting Mac OS X in an enterprise environment
In-depth knowledge of Active Directory; forests, domains, trusts, and implementing group policies
Experience with Microsoft Exchange or Office 365
Understanding of iOS, Android, and mobile device management (MDM) technologies
Solid understanding of Windows Server operating systems
Working knowledge of Mobile & SaaS concepts
Fundamental understanding of network troubleshooting and mail flow
Ability to set up and replicate customer environments in a lab environment
Experience with MS Exchange to Office 365 migrations
Knowledge of Java, Windows PowerShell, VB, or .NET scripting/coding
Experience supporting cloud applications such as Google Apps, Box, Fitbit, NetSuite, etc
Experience with Microsoft LYNC, SharePoint, Azure, Yammer, SharePoint Online
Acquainted with Single Sign-on concepts (SAML is a plus)
Ability to write SQL queries and familiarity with Microsoft IIS

IT Infrastructure Technical Support Engineer Resume Examples & Samples

Provide 24x7 level 2/3 global support for the Air Products (AP) computing platforms, infrastructure hardware/software, services, processes and offerings under the purview of IT
Engage support providers (e.g., MS, EMC, Cisco, VMware, CommVault, etc.) and other third party support to effectively provide continuous availability to AP business processes, connectivity, communications and services
Collaborate with Infrastructure Engineering in design, integration, testing and landing of new and enhanced information systems, services and offerings
Partner with Infrastructure Operations teams (DC/Network) to document and land operational support
Understand, adhere to, and execute adopted ITIL practices for Change, Incident, Problem and Release Management
Participate and/or lead cross-functional and organizational Problem Escalation Teams (PET)
Provide technical subject matter expertise
Participate, collaborate, lead and/or execute maintain viability upgrades or currency activities/projects in support of infrastructure components
Author, review, and maintain currency of documentation required for knowledge transfer and training to successfully land new solutions into the support organization
Participate and execute project tasks, including dependencies, document status, risks and scope statements to be used by team members in the decision process; and acts as a technical subject matter expert to various project teams as required
Offer ideas for improving work and team processes and reduce costs through the application of Continuous Improvement methodologies
Develop and implement technical solutions that meet operational improvement needs; ensures that decisions are supported by relevant stakeholders as well as sound performance data
Keep abreast of the latest technology through active involvement with relevant industry/vendor associations and independent research/training
Assist in developing, testing and implementation of process-based solutions that cross organizational lines
Work closely with various departments on their application specific incidents, availability and performance requirements
Bachelor’s degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
Approximately 5-8+ years of experience within one or more areas within a medium to large IT Enterprise Organization
Candidate must possess strong verbal and written communications skills in order to effectively communicate technology changes to clients inside and outside of IT
Ability to effectively work independently and collaboratively across global, cross organizational team environments and participate in virtual projects, work requests or activities
Able to prioritize and meet milestones when working on multiple projects simultaneously
Strong understanding of ITIL processes (change, problem, incident, etc.)
Strong troubleshooting, incident management and isolation capabilities respective to multiple technologies
Strong ability to work with strategic vendors, outside service/support providers and other third party suppliers
3-5+ years of experience with the following products and/or skill sets are required

Engineer, Technical Support Resume Examples & Samples

Strong service owner resolving technical issues that cannot be resolved through normal operations and maintenance procedures and provides leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
Actively participates in operation, technical and escalation RCA review meetings with location technology vendors to address on-going product issues, evolution plans, new feature activation and any initiative leading to fault management and configuration management improvements
Provides technical guidance within the team and cross functional teams during resolution of customer issues to develop the technical troubleshooting and leadership skills within the Tier2 Organization. Ensures that performance goals are maintained across the team. Approves technical bulletins written within the team of the Tier2 organization
Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. Provide input to Operation Support documentation (OSD) and on-line help for critical and major alarms. This requires some "out of box" thinking and analysis of software problems within the network. Provides mentoring to others within the position’s team or customers’ team
Provides guidance to Engineering and Vendor teams with the validation and deployment of new nodes, products and services to ensure trouble free network changes and smooth transition from the initial design through IOT Lab/FOA trials to full general availability (GA). This position will provide expert on-site and remote support during major software upgrades as well as validate and implement parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact
Strong communication/coordination/collaborative, verbal and written skills with experience of working outside of an individual’s comfort zone (position requires leadership laterally/downward/upward)
Foundational understanding of Operations and Maintenance procedures and Troubleshooting techniques across multiple IMS/VOLTE/LCS platforms
General understanding of system protocols and interfaces used within wireless 2G GSM and 3G UMTS network
Ability to multitask and effectively handle multiple competing priorities and working under pressure
Foundational understanding of GSM, UMTS and LTE/VOLTE Network Signaling protocols such as ISUP/SIP, MAP/DIAMETER, SIGTRAN, PCAP, SMS and TCP/IP required
Innovative analytical and technical troubleshooting skills
Experienced level vendor management skills, including issue escalation, negotiation of fix delivery dates and management of the service level agreements
3+ years of experience in fault analysis within the telecommunications industry
2+ years of wireless industry experience in the OSS and network management space
Proven record of accomplishment in supporting location technology platforms including A-GPS MLC, GMLC and SMLC for emergency services and commercial applications
Working system knowledge of LCS messaging, end to end transaction flow for E911 calls and MSS/GMLC data-fill to support E911 call routing
Foundational understanding of GSM/UTRAN/LTE network architecture with emphasis on LCS interfaces: Lb, Lbis, Lg, Ls, IuPC, IuBC, RAN Sigtran and SS7
Understanding of CMAS/CBS standard for cell broadcasting support
Solid understanding of Unix/Linux/Oracle/Storage systems knowledge and adept on the related disciplines
2+ years of experience with E911, Commercial LB, CMAS and or Small Cell Provisioning vendors is strongly preferred
2+ years of experience with Cisco and IP Networking is a plus
Bachelor Degree. Technical Discipline
In lieu of a degree, experience within telecom industry may be considered

Principal Engineer, Technical Support Resume Examples & Samples

Assist Engineering Design and Vendor teams with the introduction of new products and services into the network and enable smooth transition to the service team for operating it in the network. The principal engineer will provide expert consultative support during major software upgrades as well as recommend network parameter settings and take the lead in doing problem management for any failed deployment
Provide input to Engineering to ensure operational needs are taken into account and assist to define monitoring, troubleshooting, and procedural requirements. Lead efforts to respond to performance related issues and trends prior to impact on services
Resolve highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provide leadership for root cause analysis to drive issue resolution and limit impact to the customer
Assist with RPI/RFP/RFQ processes for new technologies and collaborate with T-Mobile Engineering, Product Development and Vendor technical organizations when required to drive long-term product improvements. The principal engineer is required to engage in vendor management issues, coordinate updates for other internal teams
Develop proactive initiatives geared towards exceeding network KPIs. Participate in the interview process for other senior level Tier 2 engineers
Devise and deliver training programs and support documentation to other team members and departments on new operation, maintenance and troubleshooting procedures. Provide short term work-around solutions and guidance on current network issues. This often requires a great deal of “out of box” thinking and complex analysis of network problems
8-10+ years Technical engineering experience
5+ years supporting and maintaining complex service provider networks
Expert-level understanding of the GSM/UMTS/LTE network architecture and the supported services, specially related to the interaction of the key applications like HLR, HSS, PCRF, AAA, DUS, EIR with the other network elements and the Core Subscriber Database, in a distributed architecture
Expert-level understanding and experience with SIGTRAN, MAP, RANAP, TCPIP, SIP, DIAMETER, LDAP, SQL, SPML and SOAP
Expert-level understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across multiple platforms
The ability to apply architectural principles to business solutions
The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organization and to high-priority architectural issues
Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business
The ability to visualize and create high-level models that can be used in future analysis to extend and mature the architecture
Extensive experience planning and deploying both business and technology initiatives
Experience modeling business processes using a variety of tools and techniques
Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
The ability to act as liaison conveying information needs of the business to technology teams and technology constraints to the business
Fluency in the use of all MS Office applications
Knowledge of the Nokia USD (Unified Subscriber Database) system, utilizing the NDS architecture, is preferable
Bachelors Degree. Engineering related discipline
In lieu of degree additional experience in telecommunications may be considered

Senior Engineer, Technical Support Resume Examples & Samples

Expert-level understanding of system protocols and interfaces that are used within a wireless network
Expert-level understanding of GSM Network Signaling standards and protocols such as ISUP, MAP, BSSMAP/DTAP, SMS, and TCP/IP required
Solid understanding of GSM/UTRAN network architecture and understands 3GPP specifications
Solid hands-on experience of GSM/UTRAN/Core Network Node and integration to the OSS System
Excellent analytical and technical troubleshooting skills
5-8+ years’ experience in fault analysis within the telecommunications industry
5-8+ years Hands-on experience of GSM/UTRAN/Core and network node integration to the OSS Systems
5+ years Wireless industry experience in the OSS and network management space. Experience in fault analysis within the telecommunications industry
Technical discipline
At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen

Engineer, Technical Support Resume Examples & Samples

Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on an as-needed basis to ensure that expert level support is available on a 24x7 basis. This role also requires off-hours work in support of network change execution on an as-needed basis
Provides technical guidance to junior Tier2 Engineers during resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Tier2 organization. Ensures that performance goals are maintained across the team. Approves technical bulletins written by junior members of the Tier2 organization
Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This requires some "out of box" thinking and analysis of software problems within the network. Provides mentoring to others within the position’s team or customers’ team
Provides guidance to Engineering and Vendor teams with the validation and deployment of new products and services to ensure trouble free network changes. This position will provide expert on-site and remote support during major software upgrades as well as validate and implement parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact
Excellent verbal and written communication skills required. Strong attention to detail is a must
Advanced understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across multiple platforms
Advanced understanding of system protocols and interfaces that are used within a wireless network
Solid understanding of network signaling protocols such as GTP, Diameter, Radius, SIP, LDAP, RANAP, NAS S1AP, S6A, ISUP, MAP, SMS, TCP/IP required
Solid understanding of application protocols such as HTTP, HTTPs, FTP, TCP, UDP required
Solid understanding of GSM/GERAN/UTRAN/E-UTRAN network architecture
Hands-on experience of GSM/UTRAN/Core Network Node and integration to the OSS System
Advanced analytical and technical troubleshooting skills
Advanced level vendor management skills, including issue escalation, negotiation of fix delivery dates and management of the service level agreements
3+ years experience in fault analysis within the telecommunications industry
2+ years Wireless industry experience in the OSS and network management space
2+ years Hands-on experience of GSM/UTRAN/Core Network Node integration to the OSS System
2+ years Experience with NSN, Ericsson, Cisco or Mitel is strongly preferred
Experience with NSN SGSN, NSN MME, Cisco ASR5k, Ericsson EPDG preferred
Basic knowledge of SQL database structures, SQL database query writing, Unix shell scripting, PERL, C++, Java, javascript, PHP, and data manipulation
Basic knowledge of different standard interfaces (i.e. CORBA, LDAP, XML, CGI, AJAX)
Advanced Unix/Linux/Oracle/Storage systems knowledge and adept on the related disciplines
2+ years Experience with Cisco and IP Networking is a plus
Bachelors Degree. Technical Discipline

IT Infrastructure Technical Support Engineer Resume Examples & Samples

Bachelor’s degree in computer science or an engineering discipline, or equivalent work experience
5+ years of IT Infrastructure support experience, Client experience preferred
Excellent verbal and written communication skills, especially in English
Strong knowledge of
MS Office Products, including Office 2013/O365
Microsoft SCEP/Windows Firewall
Virtual desktop infrastructure and/or Citrix
Self-motivated, self-starter

Product Technical Support Engineer Resume Examples & Samples

Maintain a high level of proficiency in ONE Video platform, including products, processes, and related technologies
Troubleshoot interactive video ad units developed in HTML5/JavaScript and Flash/AS3
Take action to prevent mistakes; do everything possible to meet goals and deadlines
Prioritize work in alignment with the needs of internal and external customers; adapt to shifting priorities
Able to make decisions on-the-fly, sometimes with little information or guidance

Global Technical Support Engineer Resume Examples & Samples

Provide post sales technical support for 1353 NM, 1354 RM, 1350 OMS, Optical Management System (OMS) and Network Management System (NMS) product lines
Provide customer satisfied 2nd Level (Tier#2) and 3rd Level (Tier#3) technical support services with strong technical competencies
Replicate the customer issues in the lab and provide regular status update to the customer
Independently work on customer assistance request (ARs) for troubleshooting, faster resolution in line with stringent customer restoration/resolution KPI
Serve as technical support point of contact with 3rd / 4th Level support and development centers
Technical writing like Root Cause Analysis document, creating knowledge base, FAQ and tips, Method of Procedures (MoP)

Engineer, Technical Support Resume Examples & Samples

Understanding of Wireless Network Architecture, Technologies and concepts
Understanding of applicable Wireless industry standards. E.g. 3GPP, ITUT, ANSI, etc
Some experience with Technical Writing and presentation skills
General proficiency with MS Office
Must have good interpersonal skills and be able to build consensus across teams
3-4+ years Technical engineering experience

Lead Engineer Technical Support Resume Examples & Samples

Provide direct technical leadership responsibility to global employees for the CFE and TFE product lines
Provide troubleshooting assistance to customers responding real time to customer technical inquires via phone and email
Support Flex jet and Gulfstream customers with highest priority
Travel to various nearby onsite customer location
Excellent presentation skill
Proactively conduct assigned customer contact plans
Capture and tracking of all customer issues through Sales Force

Sales Technical Support Engineer Resume Examples & Samples

After an in-depth training and introduction period, this support-oriented position involves the following responsibilities
You already have relevant work experience in the related subject plus (2 years if really good) 3-5 years in a technical problem solving environment or technical role within infrastructure or building automation industry; technical or technical-commercial
Knowledge of programming PLC systems (good to have), network and web technology and a strong affinity with the HVAC technology. Knowledge of IT systems infrastructure would be a benefit
To interact with your customers, you have a good command of French and Dutch (intermediate); in addition, knowledge of English is indispensable. You are proactive, accurate and solution oriented

Junior Technical Support Engineer Resume Examples & Samples

Develop a high level of understanding of Motorola Solutions MOTOTRBO products to be able to support external and internal customers in the resolution of technical issues
Communicate with customers coherently in written and spoken English
Use Motorola Solutions owned MOTOTRBO systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates
Ability to work efficiently in an international team

Senior Engineer, Technical Support Resume Examples & Samples

Resolves highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provides leadership for root cause analysis to drive issue resolution and limits impact to the customer. Assist with RFI/RFP/RFQ processes for new technologies and collaborate with T-Mobile Engineering, Product Development and Vendor technical organizations when required to drive long-term product improvements. The senior engineer is required to engage in vendor management issues, coordinate updates for the national, regional and market teams
Develops proactive initiatives geared towards exceeding network KPIs
Provides technical guidance to junior Tier2 Engineers for resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Tier2 organization. Approves technical bulletins written by other members of the Tier 2 organization
Devises and delivers training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This consistently requires a great deal of "out of box" thinking and complex analysis of software problems within the network. Provides leadership to others within the position’s team or customers’ team
Leads Engineering and Vendor teams with the validation of new products and services to ensure trouble free network introduction. This position will provide expert consultative support during major software upgrades as well as recommend network parameter settings
Solid understanding of GSM/UMTS and IMS/VoLTE network architecture and their respective specifications/technical realization
Expert-level understanding of GSM/UMTS Network Signaling standards, interfaces and protocols such as ISUP, MAP, BSSMAP/DTAP, RANAP and good understanding of IMS/VoIP Network Signaling standards and protocols such as SIP, SDP, RTP, Diameter, Radius, MGCP
Good understanding of IP transport layer protocols like TCP, UDP and SCTP
5-8+ years hands-on experience in one of the following: GSM/UMTS/IMS Core network node and/or their integration to OSS
Occasional travel for trainings will be required
Occasional night work will be required
3+ years experience with Mitel and/or Ericsson MSS/MGW equipment is strongly preferred
Knowledge and Exposure to VoLTE concepts is a plus
3+ years experience with Cisco and IP Networking is a plus
Applies expertise and experience on OSS Systems to achieve proactive Operations and Maintenance of the network
Knowledge of SQL database structures, SQL database query writing, Unix shell scripting, and data manipulation
Knowledge of different standard interfaces (i.e. CORBA, LDAP, XML)

Junior Technical Support Engineer Resume Examples & Samples

Solve technical customer issues that have been escalated from the 1st level support
Assist in diagnostic research and analysis related to product symptoms
Document all cases and findings in case management tracking tool
Perform problem solving, data collection and software upgrades
Develop effective working relationships with customers, co-workers and cross departmental personnel
Contribute actively to the development and improvement of tools, processes, and procedures in the customer support team
Bachelor's or Engineer’s Degree in Computer Science or Electrical Engineering
Minimum of 1 to 2 years of experience with customer support or service operations in a process control environment
Good understanding of distributed control systems (DCS) is a major plus
Good knowledge of Microsoft Operating System
Confirmed experience with Network/server configuration and administration
Very good communication skills; and

Product Technical Support Engineer Resume Examples & Samples

Must be able to travel up to 15% both domestic and internationally
Must be able to analyze and solve start-up and run mode problems
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required

Engineer, Technical Support Resume Examples & Samples

Provide direct troubleshooting assistance to customers responding real time to customer technical inquires via phone, email and on-site presence as necessary
Contribute to knowledge management of technical issues for easy re-use
Participate in project teams: product/technical related, process related, organizational related
Other activities may be assigned, depending on organizational and/or business requirements

Junior Technical Support Engineer Resume Examples & Samples

Effectively utilizes basic lab setups to duplicate and resolve problems
Perform Daily ticket sweeps in order to ensure all tickets are updated and addressed accordingly
Primary mode of communication with customers will be web chat and expected to use phone and web portal on need bases
Typically interfaces with customers and field personnel, via phone, email (possibly chat)
Receives close supervision and detailed instructions
Consults with other engineers for guidance on new assignments and tasks
This profile is for 24/7 operations and candidate should be willing to work in shifts
Solid understanding of technical troubleshooting and case management tools
Locating and utilizing engineering aliases/newsgroups
Conceptual knowledge of Meru wireless products and management tools
Effective written and verbal communication and interpersonal skills
Ability to function effectively in standard daily activities
Encourages and accepts feedback
Graduate in a technical field or equivalent 0-2 year’s related experience
Preferred CCNA/CWTS level expertise

Engineer, Technical Support Resume Examples & Samples

Network Change Management: Implement network change requests on the RAN and Core networks as part of a regional implementation team. Requires knowledge of the T-Mobile network and equipment to be able to complete highly complex reconfigurations of network equipment to support market and regional projects. This position requires the engineer to be flexible with shift times and changing/rotating work schedules. This role also requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
Network Availability and Customer Experience: Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Market, Tier 2 and Regional/National Engineering organizations when required in order to drive long-term product improvements
Develop Operational Efficiencies: Provides technical guidance to market and regional technicians and engineers during resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Engineering and Operations organization. Ensures that performance goals are maintained across the team. Writes and reviews technical bulletins and MOP/SOP documents to ensure correct procedural execution by all teams
SME and Training: Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This requires some "out of box" thinking and analysis of software problems within the network. Provides mentoring to others within the position’s team or customers’ team
5+ years’ Experience as a Switch or Field Technician, or RF/Systems Engineer for a wireless network
2+ years’ Hands-on experience with RAN (GSM/UMTS/LTE) and Core (MSS/MGW) Network Node integration, configuration and troubleshooting
Solid understanding of GSM, UMTS and LTE Network Architecture, Operations and Maintenance, and Signaling protocols
Hands-on experience with integration and configuration of RAN/Core/Transport Network Nodes
3+ years Nokia RAN (GSM/UMTS/LTE) network experience
2+ years Alcatel/Lucent (Nokia) transport equipment experience (7705/7750/7950)
Bachelor’s Degree. Technical Discipline

Engineer, Technical Support Software Resume Examples & Samples

Ability to support software and database applications
Interface with customers to determine issues
Interface with internal engineering/project management to determine system requirements
Customer interface to relationship management
Support electrical installation via interfacing to electrical installers
Debug software installations
Support system post installation for customer service
Understanding of basic MHE and control system principles
Up to 10% travel is required
Support after hours customer support calls
Bachelors degree from a four-year college or university in Electrical Engineering or Electrical Engineering Technology
A minimum of 7 years of experience in MHE industry or equivalent
Understanding of electrical principles
Understanding of motor control
Debugging and problem resolution skills
Understanding of control devices
Basic mechanical skills
Ladder Logic Programming
VFD operation understanding
Ability to integrate components via serial interfaces and Ethernet interfaces
Proficient with PC desktop applications (MS Office)

Senior Engineer, Technical Support Resume Examples & Samples

Resolves highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provides leadership for root cause analysis to drive issue resolution and limits impact to the customer. Assist with rpi/rfp/rfq processes for new technologies and collaborate with T-Mobile engineering, product development and vendor technical organizations when required to drive long-term product improvements. The principal engineer is required to engage in vendor management issues, coordinate updates for the national, regional and market teams
Develops proactive initiatives geared towards exceeding network KPIs. Approves technical bulletins written by other members of the Tier 2 organization
Develops and delivers training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This consistently requires a great deal of "out of box" thinking and complex analysis of software problems within the network. Provides leadership to others within the position’s team or customers’ team
5-8+ years Engineering and Operations experience within the telecommunications industry
Advanced knowledge of Core Network Operations and Maintenance
Advanced level of Technical Support
In-depth understanding of End to End Network Call Flow and Tools
Must be able to work independently on multiple projects or issues with minimal guidance
Teamwork: Ability and desire to work cooperatively with others on a team. Develop, maintain, and strengthen partnerships who can provide information, assistance, and support
Communication: The ability to ensure that information is passed on to others who should be kept informed. Express oneself clearly in conversations and interactions with others. Clear business and technical writing skills
Customer Focus: The ability to demonstrate concern and meet external and/or internal customers’ needs
Analytical: The ability to tackle a problem by using a logical, systematic, sequential approach
Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area
Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
Influencing Others: The ability to gain others' support for ideas, proposals, projects, and solutions
Strong understanding of the GSM/IMS/LTE network architecture and its related protocols, specially related to HLR/HSS/EIR and its interworking with other network elements
2 + years working knowledge of database protocols and concepts utilized for Real Time Subscriber Databases (LDAP/SQL), Nokia One-NDS Databases in particular
Sound working knowledge of Linux/Unix
UNIX/Linux Scripting, such as Ruby, Python, Perl or Shell and OS Administration
Experience in data center environments and monitoring techniques
Oracle DB, Cisco or Linux Certifications a definite plus
Understanding of operational requirements to maintain telecom/data center hardware and software
Advanced knowledge of Disaster Recovery Handling
Advanced knowledge of End to End Network Design and Planning
Advanced knowledge of Systems Design Validation and Installation
Advanced level of Technical Reporting
Advanced knowledge of Application Design and Development
Advanced knowledge of Core Network Design and Capacity Planning

Engineer, Technical Support Resume Examples & Samples

Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile’s outage reporting process and collaborate with engineering, product development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
3-5+ years Engineering or Operations experience within the telecommunications industry
Sound knowledge of the Wireless Network Architecture, Technologies and concepts
Working knowledge of RAN Operations and Maintenance
Advanced knowledge of Wireless Mobile Internet, Data and Messaging applications
Advanced analytics and problem solving skills
Solid understanding of Operations and Maintenance procedures
Self-motivated and able to work independently even under pressure situations
Ability to work cross functionally to identify and resolve network faults/issues
TCP/IP Networking
Skilled in Technical Reporting
Skilled in Technical Support
Drive: Self-motivated and able to work well under pressure
Teamwork: Ability and desire to work cooperatively with others on a team
VoLTE knowledge
Nokia RAN experience
Advanced knowledge of the applicable Wireless industry standards 3GPP
2+ years’ Experience with Nokia equipment for which the position is posted is strongly preferred
2+ years’ Experience with Cisco and IP Networking is a plus

Engineer, Technical Support Resume Examples & Samples

Respond to and Resolve all customer inquiries for ALL Appleton products, fit and function (calls, emails and other type communication). All calls and emails are track via excel file trackers that is updated by each technical service representative and through the system
Provide cross reference to competitors products to Appleton
Facilitate all internal (Sales Representatives, Customer Service, Quotations Department, etc) and external (Electricians, Engineers, End Customer) correspondence necessary to accomplish
Generate quotations in response to Request for Quotations from existing distributor accounts
Assist in product training and product support
Utilize and Update Technical Services database, library and training resources as applicable. Use of computer, web, fax, telephone and written correspondence required

Online Technical Support Engineer Resume Examples & Samples

1、BS degree ,fluency with personal computers is required
2、Preference will be given to those with laboratory working experience, or previous experience in operating Thermo Fisher’s instrument
3、Must have the ability to work independently, interpersonal and listening skills
4、Effective oral and written communication skills with both English and Chinese (Mandarin)

Sales Technical Support Engineer Resume Examples & Samples

· Ability to lead proposal projects and teams that successfully achieve milestones and complete deliverables
· Ability to take actions and implement effective solutions in a timely manner
Provide advice and recommendations to Project and Sales personnel to help develop project strategies and customer value propositions relating to related technologies
· Identify the potential for and assist Marketing, Procurement and Legal in the construction, negotiation, execution and subsequent activities of strategic equipment vendor marketing/alliance/licensing agreements
· Recommendations to Callidus Business/Marketing on equipment to help resolve problems or make improvements/changes to UOP portfolio
· Participate on product improvement projects within the Callidus groups, as assigned by Manager
BS degree in Chemical Engineering or Mechanical Engineering
Minimum 5 years- experience in similar sales role
Demonstrated ability to sell into a competitive marketplace and achieve premium prices by communicating the value achieved by the customer using UOP products and services
Knowledge of Refining and Petrochemicals business and processes in the Americas
Ability to drive momentum through the buying process
Ability to teach customers by framing the way customers assign value to UOP Callidus products and services
Proven strong verbal and written communication skills

Software Engineer, Technical Support Resume Examples & Samples

Develop and maintain SPA web applications that leverage Angular
Develop and maintain web components that leverage Ember
Develop and maintain Rails microservices
Develop and maintain database ETL processes
Facilitate unit test maintenance and creation
Enhance our continuous integration process
Make our deployment system faster and easier
You have proven development expertise working in a software product or enterprise environment utilizing Ruby or HTML5/JavaScript/CSS, perhaps even combining both
You have experience building services or applications where performance is an important consideration
You have experience using relational databases such as MySQL or Postgres and developing ETL processes
You are confident using Docker or other containerization technologies
You understand the value that tools and automation bring to an engineering team's ability to effectively develop and reliably operate high scale systems
You enjoy working collaboratively with a team of talented people to solve problems

Engineer, Technical Support Resume Examples & Samples

Resolves highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provides leadership for root cause analysis to drive issue resolution and limits impact to the customer. Assist with RPI/RFP/RFQ processes for new technologies and collaborate with T-Mobile peers, and Vendor technical organizations when required to drive long-term improvements. The Engineer is required to engage in vendor management issues, help coordinate updates for the team
Develops proactive initiatives geared towards exceeding network KPIs. Approves technical procedures written by other members of the Tier 2 ops organization
Devises and delivers training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures
Leads Engineering and Vendor teams with the validation of new products following the SDLC process to ensure trouble free network introduction. This position will provide expert consultative support during major software upgrades as well as recommend settings
Expert-level understanding of UNIX systems
Ability to work on call in a rotation
Solid understanding with most UNIX commands/utilities
Solid hands-on experience with ORACLE based applications
Strong vendor management skills, including issue escalation, negotiation of fix delivery dates and management of the service level agreements
3-5 years Experience with UNIX environments
3-5 years Wireless industry experience in operations for Network Management software
Knowledge of ORACLE database structures, basic SQL query writing, Unix shell scripting, Pearl, C++, Java scripts, and data manipulation
Experience with any of the following apps. HP Open view, HP NNMi, HP Network Automation, HP Server Automation, NetExpert, Resolve
Applies expertise and experience on UNIX Systems to achieve proactive Operations and Maintenance of the network
5+ years Wireless industry experience in operations for custom software
MCSE certification highly preferred
Bachelors Degree. Technical discipline

Senior Engineer, Technical Support Resume Examples & Samples

Develop tools and automation processes for teams supporting RF, Switch and Field Operations personnel
Develops national or regional standards, documents, processes, and practices that provide details on a variety of RAN engineering topics that will be used by regions and markets
Execute changes to network sites
Works closely with national / regional or market teams on national/regional projects, new initiatives and overall support of deployment, performance and optimization activities to ensure adherence to standards and alignment with overall strategy and to maximize efficiency within the organization. Must be able to work in multi-function team that may extend across multiple geographic regions and timezones
Ensures new releases and features are clearly communicated to engineering teams and appropriate training is provided to maximize value
Interpret technical specifications in accordance with Wireless industry standards, including
3GPP, ITUT, IETF, ANSI and vendor documentation
Acts as a mentor for junior Engineering staff. Required to develop training materials and host training sessions both internal and to other West Region teams
Experienced in the use of different programming languages and programming methodology
Mastery of Ericsson and Nokia OSS, configuration command structure and deployment configurations
Understanding of End to End (Ue to Core) signaling / userplane and configuration
Experienced in GSM, UMTS and LTE technology
Telecom Operator standard operations method of work procedures
Technical project management, experience in SCRUM / Agile workflows
Research and published technical papers
Big data analytics
8-10+ years Computer Engineering experience
2+ years RAN Engineering experience
Bachelors Degree. Engineering, Computer Science or related

Engineer, Technical Support Resume Examples & Samples

Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on and as needed basis to ensure that expert level support is available on a 24x7 basis
Extensive hands-on experience on OSS System Administration and technical support expertise
2+ years Hands-on experience of GSM/UTRAN/LTE/Core Network Node integration to the OSS System
Working knowledge of Disaster Recovery Handling
Solid understanding of GSM/UTRAN/LTE network architecture
Customer Focus: The ability to demonstrate concern and meet external and/or internal customers needs
Ability to work in a 24x7 on-call environment
NSN/Nokia NetAct OSS Experience is highly desired
Basic knowledge of SQL database structures SQL database query writing
Basic Knowledge of 1 or more scripting : Unix shell scripting, Pearl, C++, Java scripts, Python and data manipulation
2+ years Experience with NSN/Nokia is strongly preferred
ALU SAM 5620 and/or Ericsson OSS experience is a plus
TCP/IP Hands on experience is a plus
Experience with virtualization and cloud computing

Assoc Engineer, Technical Support Resume Examples & Samples

Supports the resolution of technical issues. Prioritizes issues based on the greatest potential for customer impact and collaborate with other T-Mobile engineering and product development teams in order to attain the optimal solution for T-Mobile’s network configuration. Liaises with relevant manufacturers’ expert team to provide specialized knowledge of the network configuration until the issue is resolved. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
Supports training programs and documentation for new operation, maintenance and troubleshooting procedures. Supports and creates technical bulletins in order to provide short term work-around solutions and guidance on current Network issues
Assists Engineering and Vendor teams with the validation and deployment of new products and services to ensure trouble free network changes. Provides expert on-site and remote support during major software upgrades as well as validates and implements parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact
Manages small projects such as software deployment, hardware replacement or feature activation. Interacts closely with the market and/or regional teams to define the project parameters and to develop project documentation outlining the project including Requirements and Project Schedule. Translates customer requirements into specific plans using knowledge of the platform capabilities and the available delivery methods
0-2+ years Engineering or Operations experience within the telecommunications industry
Familiarity with Wireless Network Architecture, Technologies and concepts
Familiarity with applicable Wireless industry standards 3GPP, ITUT, ANSI, ETSI, etc
Familiarity with Wireless Mobile Internet, Data and Messaging applications
Good analytics and problem solving skills
Good understanding of Operations and Maintenance procedures
UNIX/Linux Scripting and OS Administration
Focus: Able to communicate goals in support of the business' mission
Familiar with WireShark tool
Familiar with VoLTE and IMS Call Flow and Protocol
Familiar with Application Design and Development
Familiar with Core Network Design and Capacity Planning
Familiar with Core Network Operations and Maintenance
Familiar with DNS, Diameter and Signaling System Planning
Familiar with RAN Design and Capacity Planning
Familiar with RAN Operations and Maintenance
Familiar with RAN System Performance
Familiar with Technical Reporting
Familiar with Technical Support

L Technical Support Engineer Resume Examples & Samples

Provides basic troubleshooting and apply technical skills required to restore the services back to normal
Under minimal supervision, respond to customers’ inquiries concerning support requests, systems status, and network connectivity, aiming to resolve the issue at first contact
Maintain up to date knowledge of IT Services policies and procedures
Collaborate among team to provide quick resolution to issues
Willing to take ownership and be a role model for others
Uses experience and knowledge to guide discussions as well as to proactively recognize issues or trends that point to variances in expected targets in SLAs and other key metrics
Should be able to follow the set process and focused on his quality of work
He should have passion to identify area of improvements and discuss with lead
Maintains all activities in accordance with EY’s policies and IT Service processes
Shares best practices with team and peers in the implementation of best practices to promote continuous improvement within the team
To contribute to the continuing development and maintenance of the knowledge database with the aim of increasing the technical skills of the wider team. Follow up on specific inquiries or requests to ensure client satisfaction
Should be open for 24/7 work culture
Excellent team working skills
Proactive, organized and able to priorities tasks
An analytical approach to identifying issues and solutions
Strong problem solving abilities
Understand issues and seek guidance on solutions
Able to develop working relationships with colleagues at all levels
Identify improvement opportunities
Dealing with irate clients
At least one year experience providing 1st line telephone based support
Ability to multitask in a high pressured environment
Proven ability to conduct research in PC issues
Technical Help Desk support experience in a call center environment, providing services for both applications and hardware
Previous experience of working in a fast paced professional services
Experience working with IT requirements of a global firm

Junior Technical Support Engineer Resume Examples & Samples

Monitoring of batch processes, failure analysis and restart by process disturbance
Start Jobs, tasks and scripts manually where automated processes do not exist
Monitor all scheduled Jobs, tasks and scripts
Elimination of malfunctions and alerts (possibly., Involving standby services, escalation to incident management team)
Repetition or restarts of production processes in case of a problem or on request
Handling of standard changes (schedule and/or monitor a job net)
Quality assurance for scheduled Jobs
Identify automation potential
Establish, document, and maintain standards for production Jobs, Batch files and scripts
Very Good English knowledge (oral and written)
Basic skills in operating systems/Windows and/or Linux/ and network
Customer oriented thinking and handling
Analytic thinking (recognition of relationship and its impacts)
Good work organization
Team working
Continuous learning and training opportunities
Competitive remuneration package
4 days additional paid leave (total:24 days)
Food vouchers
Opportunity to use free HPE parking slots
Wellness program including company funded sport events and seminars
HPE badge program including various discounts for products and services
Work-life balance program including free legal, financial and psychological consultations

Senior Engineer, Technical Support Resume Examples & Samples

In-depth knowledge of networking diagnostics tools (eg. Iris, NetScout) and the utilization of those tools for issue resolution
In-depth knowledge of utilizing diagnostic tools to create network health metrics and dashboards
Administrative knowledge of networking monitoring systems such as Iris and nGeniusOne and experience setting up KPIs, dashboards, and alerting in those systems
Strong background in computer programming using languages such as Java, Perl, or Python
Cisco certification
Pre-employment background screen

Engineer, Technical Support Resume Examples & Samples

Working knowledge of networking diagnostic tools (eg. Iris, NetScout) and the utilization of those tools for issue resolution
Working knowledge of Core Network Operations and Maintenance
Ability to work in a 24x7, on-call environment

Online Technical Support Engineer Resume Examples & Samples

1、BS degree or above in analytical chemistry, chemical engineering, or equivalent required
2、1-2 years working knowledge of analytical instrument. Fluency with personal computers is also required
3、Preference will be given to those with 1-2 years Field Service experience of Thermo IC and HPLC, previous experience in installing, servicing, and sales of analytical instrumentation

L Technical Support Engineer Resume Examples & Samples

Troubleshoot issues by resolving them with maximum customer satisfaction
Act as a front line T2 technical contact to interact with customers (business partners and direct customers)
Analyze issues, solve or escalate to the next support level
BE or Bsc in Computer Science, Electrical Engineering or related technical degree preferred
Customer support experience supporting international customers
A strong aptitude for investigation, analysis and problem solving
Experience in supporting worldwide customers/Business Partners
Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)
Experience at system/application implementation at customer sites

Sales Technical Support Engineer Resume Examples & Samples

Provide technical support to customers, channels and sales engineers regarding ABB products, systems and applications
Perform analytic and diagnostic studies to determine suitable technical solution to meet customer needs
Prepare and deliver technical presentations and demonstrate for both internal staff and customers on complex product issues
Prepare and check technical articles for publication
Offer product/solution/service related training

Senior Engineer, Technical Support Resume Examples & Samples

Works closely with national/regional or market teams on national/regional projects, new initiatives and overall support of deployment, performance and optimization activities to ensure adherence to standards and alignment with overall strategy and to maximize efficiency within the organization. Must be able to work in multi-function team that may extend across multiple geographic regions and time zones
The following languages are a minimum: SQL/.net/C++, C# or Java/Python/XML/Unix
Experience in multi-group projects
Utilization of SW management tools, such as GIT
Strong in Technical Writing and presentation skills
Able to develop and articulate technical strategies
Self-motivated and able to work well under pressure
Strong problem solving/troubleshooting skills
Understanding of End to End (Ue to Core) signaling/userplane and configuration
Technical project management, experience in SCRUM/Agile workflows
Bachelor’s Degree. Engineering, Computer Science or related
In lieu of degree, experience within telecom industry may be considered

Global Technical Support Engineer Resume Examples & Samples

Bachelor or University degree in technical direction, or a combination of education and experience that demonstrates the required skills
Experience in high-tech industry environment in service, development or manufacturing
Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer steppers, Medical Equipment (e.g. MRI-scan)
Experience with demanding customers and understanding of the importance of customer relations and intimacy
Self-starter who is also highly productive when not supervised
Traveling (25% - 30% of working time)
Fluent in English (verbal and in writing); other language skills are an asset
Good skills in communicating, persuading, inspiring, developing and motivating are required in order to interact with other people

Engineer, Technical Support Resume Examples & Samples

Answers technical inquiries and troubleshoot customer reported issues such as Avocent SMB, Enterprise and Software (DSView, DCP, Aperture etc)
Receives and verifies the accuracy of information logged on the case that were assigned by Technical Support Administrator and modifies these information accordingly
Make sure that all activities are properly logged in Oracle CRM
Identify the Severity of the issue reported by customer and verifies the Service Level are met and making sure that customers are contacted within the published parameters
Coordinate, track and resolve and follow-up on customer initiated request for support
Be resourceful and self-sufficient by utilizing available internal and external resources (e.g. Google) and/or reproduces the issue locally prior on reaching out to peers, engineering, product owner or management
Consults and adheres to process and/or advise from management
Escalates issues to engineering and product owners whenever needed and consistently Generate and issue reports

Engineer, Technical Support Resume Examples & Samples

Provide customized Thermal Management product submittal packages as requested by the sales representatives and/or customers as per plans and specifications
Provide Thermal Management product quotes/proposals as per plans and specifications
Perform bid reviews on different FTP, builders exchange or contractor sites to search for Thermal Management product sales leads and opportunities
Perform Thermal Management specifications compliance review report
Conduct trainings (product/process/functional) and support projects related to quality improvement

Engineer, Technical Support Resume Examples & Samples

Resolve customer issues/complaints and provide leadership on outage calls in order to drive issues resolutions and limit customer impact. Ensure compliance to T-Mobile’s outage reporting process and collaborate with Design, Development and vendor technical organizations when required to drive long-term product improvements. This role requires that the engineer participate in an “on-call rotation” on an as needed basis to ensure expert level support is available on 24x7 basis
Provides technical guidance to junior Engineers during resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Operations Support organization. Ensures that performance goals are maintained across the team
Provides guidance to Design & Development teams with the validation and deployment of new products and services to ensure customer experience does not degrade. This position will provide on-site and remote during major releases as well validate software changes. This includes exercising direction in regard to potential fallback scenarios should the release cause customer impact
2-3+ years of Engineering or Operations experience managing and supporting applications in Windows environment. Windows administration experience (IIS, Sharepoint or Windows Server) preferred
Working knowledge of power shell scripting
Working knowledge of RESTful APIs
Experience supporting applications developed in HTML5, .NET, C#, SQL or Oracle DBs
Working knowledge of app monitoring tools (eg. AppDynamics, DynaTrace, SiteScope, etc)
Experience in the support and development of network management software
Command of Windows OS
Advanced understanding of TCP/IP, DNS, SMTP, HTTP, FTP, SNMP, Ethernet, Wireless LAN, and other WAN/LAN Protocols
2-3+ years of DevOps experience supporting software solutions developed .NET framework
2-3+ years of Network Management development experience in a large scale Operations environment
LI-TECH-AC1

Plant Engineer Technical Support Resume Examples & Samples

Minimum 7 years of power plant, utility plant, chemical, facilities or similar industries design and operations
Minimum of 3 years of experience in executing Capital Projects
Minimum of 2 years of experience in working with heat balance calculations for power cycles, HVAC and refrigeration cycles
Minimum of 5 years of experience in the design and operation of utility and facility systems
Minimum of 2 years of experience in working with HVAC and Refrigerant Systems
Minimum of 2 years of experience in performing alarm rationalization
Experience in leading Failure Mode Effects Analysis
Experience in coordinating work with Merck Union craft and operators
Working knowledge of ASME B31.1 or ASME B31.3
Technical problem-solving abilities
Ability to handle and prioritize a large number of simultaneous assignments and quickly adapt to changes in business priorities
Ability to quickly address issues and develop solutions to minimize compliance risk and improve utility and facility reliability
Program management skills with an understanding of strategic vision and significant attention to detail

Developer Technical Support Engineer Resume Examples & Samples

3 years iOS/macOS app development experience using Swift and Objective-C. You must be familiar with our developer workflows and expectations
Experience building apps with UIKit, AppKit, Storyboards and Auto Layout: You will be answering questions about these technologies daily
Excellent debugging skills: You will be identifying why apps aren’t working, often with limited information
Excellent verbal, written and interpersonal communication skills: You will be writing, presenting to and speaking with developers and engineering colleagues regularly
Empathy for developers and their development/learning process: We’re like customer service for programmers; we usually hear from them only when there’s a problem
Strong computer science/computer engineering fundamentals: Things change rapidly and fundamentals are key to adapting and learning quickly
Willingness to dive in and take ownership of a technology or problem space: You will be treated as the expert and go-to person for your areas of support

Engineer, Technical Support Resume Examples & Samples

Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This requires some "out of box" thinking and analysis of software problems within the network. Provides mentoring to others within the position's team or customers' team
3-5+ years Engineering or Operations experience within the telecommunications/highly technical industry
2+ years Unix/Linux
2+ years scripting
Basic knowledge of SMPP and IP protocols
Advanced knowledge of load balancing and proxy services
Solid understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across Proxy, Load balancing, IP and Application services
2+ years Weblogic Applications preferred
2+ years Load balancing and proxy servers preferred
Basic knowledge of LDAP OUD structure, SQL database structures, SQL database query writing, Unix shell scripting, Perl, Java scripts, and data manipulation
2+ years Experience with the particular vendor equipment for which the position is posted is strongly preferred
2+ years experience with Cisco and IP Networking is a plus
GSM experience is a plus
In lieu of a degree, 6+ years experience within the telecom/highly technical industry may be considered

Engineer, Technical Support Resume Examples & Samples

Provides technical guidance to junior Tier2 Engineers during resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Tier2 organization. Ensures that performance goals are maintained across the team
Advanced knowledge of the applicable Wireless industry standards 3GPP, ITUT, ANSI, ETSI, etc
Working knowledge of RAN System Performance
Working knowledge of Systems Design Validation and Installation
Operational support experience on Nokia/Alcatel platforms: SAM 5620, Motive HDM & SMP, NPO 9959, CMS 9981, SecGW 7750, ScGW 9966, AAA 8950, MS-FAP 9961 or 9962
Good understanding of UMTS, LTE and VoLTE technologies as well as its various call flows
Experience working with Linux, Unix & Oracle platforms
Proficiency on some programming languages (Perl, Python, C++, Java)
Knowledge of Ericsson or Nokia Small Cells/Femto Cells technology

Engineer, Technical Support Resume Examples & Samples

*POSITION MAY BE LOCATED IN ANY NORTHEAST REGION SWITCH LOCATION***
Advanced understanding of GSM Network Signaling protocols such as ISUP, MAP, BSSMAP/DTAP, SMS, and TCP/IP required
Solid understanding of GSM/UTRAN network architecture
3+ years’ experience in fault analysis within the telecommunications industry
Technical Discipline

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