Technology Systems Analyst Resume Samples

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J Padberg

Janelle

Padberg

58312 Lupe Stravenue

Dallas

+1 (555) 502 6335

58312 Lupe Stravenue

Dallas

Phone

p +1 (555) 502 6335

Experience Experience

Dallas, TX

Technology Business Systems Analyst

Dallas, TX

Labadie, Abbott and Hills

Dallas, TX

Technology Business Systems Analyst

Build, develop and grow critical stakeholder relationships (internal and external to Humana). Leverages the expertise of the “project managers and subject matter experts” for each functional team and their associated staffs
Provide third-tier support for production incident management
Work with test team to develop system integration test plans and ensure the testing results correspond to the business expectations
Collaborates:Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that helps define a successful solution for all
Perform cost-benefit and return on investment analyses for proposed changes to aid management in making implementation decisions
Provide relevant test scenarios for the testing team
Interact directly with stakeholders to identify and evaluate improvement opportunities and to explain issues

San Francisco, CA

Systems Analyst, Starbucks Technology

San Francisco, CA

O'Keefe, Kunde and Powlowski

San Francisco, CA

Systems Analyst, Starbucks Technology

Manages weekly and monthly cadences for metrics reports for stakeholders and product managers
Sharing and working together.
Creates dashboards and reports that measure and benchmark product success
Improve current analysis reporting and capabilities
Maintain and continuously improve analytics by making sure all projects are tagged and best-practice implementation techniques are used on all online platforms
Responsibilities and essential job functions include but are not limited to the following
Connecting across Starbucks

present

New York, NY

Analyst, Contact Center Systems & Technology

New York, NY

Brekke Group

present

New York, NY

Analyst, Contact Center Systems & Technology

present

Provide recommendations for process improvement or future enhancements
Responsible for contact center incident management system, click to chat, social, IVR/ACD, and any other system specific to the contact centers
Coordinate projects and tasks for order management system and contact center technology
Lead and/or provide support on all technology related projects that impact the contact centers
Coordinate relationship between technology vendors and internal IT teams
Help drive and prioritize system enhancements and corrections with other internal technology departments
Ensure contact center technology and incident response time SLA’s are met

Education Education

Bachelor’s Degree in Computer Science

The University of Texas at Austin

Bachelor’s Degree in Computer Science

Skills Skills

Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Identifies issues beyond stated situation and has a good working knowledge of ITIL foundational processes
Knowledge of related industry considerations
Deepens knowledge through exposure to new assignments and continuous learning
Develops and applies specialized infrastructure knowledge within own discipline
Proven ability to effectively troubleshoot program errors
Intermediate knowledge of client/server networks
Consistently applies fundamental knowledge of infrastructure, operations & security configuration, maintenance and support
Understands and applies principles, concepts, theories, infrastructure, operations & security technologies and standards of professional field
Develops solutions to a variety of problems of moderate complexity

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15 Technology Systems Analyst resume templates

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Analyst, Contact Center Systems & Technology Resume Examples & Samples

Responsible for contact center incident management system, click to chat, social, IVR/ACD, and any other system specific to the contact centers
Responsible for maintenance to workspaces, rule bases, skill bases, users, profiles, analytics, surveys, integrations and upgrades
Coordinate relationship between technology vendors and internal IT teams
Troubleshoot system errors, correct or escalate as appropriate
Coordinate projects and tasks for order management system and contact center technology
Help drive and prioritize system enhancements and corrections with other internal technology departments
Provide recommendations for process improvement or future enhancements
Lead and/or provide support on all technology related projects that impact the contact centers
Ensure contact center technology and incident response time SLA’s are met
Support other departments as needed
Ad-Hoc Analysis
4 Year College Degree
2+ years of Contact Center Experience and/or IVR experience
HTML/PHP experience a plus
Analytical, project-oriented, problem solving, attention to detail, and organizational skills
Team Oriented

Technology Business Systems Analyst Resume Examples & Samples

Identify, assess, and document business requirements, recommend business priorities, and advise business on options, risks, and costs
Interact directly with stakeholders to identify and evaluate improvement opportunities and to explain issues
Conduct research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible
Analyze impact and risks of proposed solutions across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, recommend risk mitigates, and contribute a business or process perspective during design reviews
Ensure requirements from all stakeholders, including Operations and IT Support, are defined
Document detailed functional requirement specifications and ensure proper coverage of the business requirements
Review technical solution to ensure business and functional requirements will be met
Assist Quality Assurance team to ensure that requirements documentation can be easily translated into test plans, advise on "production-like" test coverage and data, and ensure that the proper testing plans have been completed
Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation for internal and external users
Provide relevant test scenarios for the testing team
Work with test team to develop system integration test plans and ensure the testing results correspond to the business expectations
Provide third-tier support for production incident management
3-5 years of relevant experience in business analysis / business systems analysis / process improvement / QA testing
Agile experience (e.g. Scrum, RUP, Kanban)a plus
Excellent critical thinking skills, ability to find and solve root causes of problems amid "noise"
Experience supporting highly regulated businesses or products
Knowledge of lockbox operations and systems a plus
Experience in an application support or client service role a plus
Team Player with ability to achieve independent goals with minimum direction using independent judgment and decision making
Proven ability to achieve quality results in a high-pressure, rapidly changing environment requiring flexibility / adaptability to changeable directives and working on multiple efforts simultaneously
4-year degree in business, MIS, computer science, computer information systems, engineering or equivalent

Technology Business Systems Analyst Associate Resume Examples & Samples

Business and technical analysis on a variety of projects relating to TS
Development and documentation of clear Functional and Non-Functional
Excellent communication skills both written and verbal, including ability to

Technology Business Systems Analyst Resume Examples & Samples

Create detailed business requirements documents to capture business needs, goals and objectives and participate in the development of solutions
Create user guides that outline feature process and use, and implementation guides that outline the exchange of data between systems
Deploy and maintain best practices and tools for requirements gathering and end user documentation
Collaborate both internally and externally to ensure data gathering and data sources are optimized to align and support the product strategy
Perform cost-benefit and return on investment analyses for proposed changes to aid management in making implementation decisions
Build, develop and grow critical stakeholder relationships (internal and external to Humana). Leverages the expertise of the “project managers and subject matter experts” for each functional team and their associated staffs
At least 5 years demonstrated experience of performing a business analysts role within a software engineering environment
Use and experience of using a software requirements methodology
Solid database experience on being able to perform queries to identify and extract data from Oracle and MySQL databases
Ability to prioritize multiple assignments and meet project timelines
Excellent consultative, communication and analytical skills
Must be self-directed and results-oriented
Experienced of working with Healthcare providers or within the Healthcare Information technology industry
Use of Agile Methodologies and participating in software sprints
Prior experience of working directly with external clients and vendors

Systems Analyst Lead Starbucks Technology Resume Examples & Samples

Advanced knowledge and experience in deploying and sustaining Talent Management applications (both on premise and SaaS solutions)
Progressive experience in systems design, configuration, testing, and implementation within a large, global organization
Analytical and problem-solving in a fast-paced environment
Project management experience, including the ability to build and lead cross-functional teams
Deep expertise in configuration and integration points for SaaS solutions
Solid understanding and design experience with Service Oriented Architecture (SOA)
User-centric design concepts
Ability to couple technology expertise with deep understanding of business requirements to design and deploy highly reliable, scalable, and sustainable global technology solutions
Ability to lead in challenging or ambiguous situations
Negotiation and conflict management

Technology Systems Analyst Resume Examples & Samples

Strong core Java 1.5+ programming knowledge
Development experience in financial markets with solid financial markets domain knowledge
Good inter-personal skills, written and verbal communication and the ability to manage stakeholder expectations
Strong analytical & problem solving skills, effectively managing own time, proactive and self-starter
Sound technical knowledge of inter-process communication technologies RMI/JMS, multi-threading, XML/XSLT, Application Servers, JPA/Hibernate, Spring, GWT (Google Web Toolkit), JUnit and test driven development methodologies
Solid understanding of security principles, Risk Management, Technology Governance and Compliance experience (Desirable)

Systems Analyst Lead-starbucks Technology Resume Examples & Samples

Partner with business unit resources to gather, analyze, and document business requirements that deliver solutions in accordance with the BI strategy and the goals of the Global Strategy organization
Leverage existing solutions to drive standardization & simplification to reduce implementation timelines & costs
Translate business requirements into technology solutions. Clearly define and communicate targeted functional solutions via functional design specifications. Verify technical designs satisfy functional requirements
Lead iterative solution design and delivery for large / complex IT solutions; identify critical path decisions; make recommendations; and influence program leaders and business process owners to maximize project payback
Proactively identify and effectively assess improvement opportunities (productivity/efficiency gains, cost savings, etc.)
Create detailed system design and end-user documentation to support new system implementation efforts. Deliver training and perform knowledge transfer to team members as required
Contribute to project initiation efforts by defining project scope and supporting the development of work plans, estimates, and timelines
Support team building and develop less-experienced analysts through coaching and mentoring
Proven ability to work with and influence all levels of leadership to capture / validate requirements and convert into enterprise-wide, highly reliable and scalable Business Intelligence solutions
Knowledge of Customer Data subject area and functional business experience
Experience providing user support to Customer Analytics business organization – prefer experience with Oracle Exadata and Hadoop
Familiarity with technologies within the Business Intelligence technology domain (information delivery, pervasive computing – mobility/portals, analytics / empirical research, master data, data warehousing / information integration, security / identity management, content / knowledge management, business process management )
Ability to build and maintain relationships/partnerships with business customers and technical resources
Strong oral and written communication skills and can present technical requirements to business partner communities and provide effective end-user training
Strong analytic and problem solving skills; good working knowledge of SQL and ability to utilize ad-hoc query tools for data investigation / profiling and troubleshooting system issues
Communication, facilitation, influence, analytical thinking, change management, and partnering skills with an enterprise perspective
Ability to influence a team towards pragmatic Business Intelligence solution decisions
Works with the community of stakeholders to establish credibility and trust
Demonstrates negotiation, facilitation, and presentation skills, cultural sensitivity and adaptability, learning agility, virtual and remote teaming ability, independent and innovative spirit, flexibility and responsiveness to input
Highly developed leadership capabilities, with the proven ability to communicate with and influence others at all levels and across all business groups

Systems Analyst, Starbucks Technology Resume Examples & Samples

0 - 2+ years of relevant experience
Basic understanding of systems development concepts
Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions
Sharing and working together.

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

Demonstrates working knowledge of all facets of systems development lifecycle and IT operations
Strong knowledge of configuration and key integration points of relevant applications/modules/platforms
Working understanding of Service Oriented Archetecture (SOA)

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

Functional/business process experience in Oracle Order Management (8 years)
Solution design, testing, and implementation experience (8 years)
Applicable application and system configuration experience in Oracle Order Management (6years)
Applicable integration experience with internal and/or external warehouse management systems (4 years)
Experience designing Services in SOA for web and mobile applications (2 years)
Deep knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues
Knowledge of BI tools like OBIEE or Tablaeu
Knowledge of Service interface design in SOA
Ability to work effectively in self-directed manner
Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

Solution design, testing, and implementation experience (7 years)
Applicable application and system configuration experience (7 years)
Deep understanding of the system architecture and business logic concepts behind complex, enterprise-class software solutions
Gift for rooting out ambiguity
Strong oral and written communication skills enabling the persuasive presentation of proposed solutions

Lead Systems Analyst, Starbucks Technology Resume Examples & Samples

Demonstrates strong working knowledge of all facets of systems development lifecycle and IT operations
Deep expertise in configuration and integration points of relevant applications/modules/platforms
Leverages user-centric design concepts in conjunction with agile prototyping, development, and testing to deploy highly engaging technology solutions to the end user
Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders
Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities

Systems Analyst, Starbucks Technology Resume Examples & Samples

Responsibilities and essential job functions include but are not limited to the following
Liaising with senior and Product Managers to understand and advise on their reporting requirements
Defines and analyzes metrics for web, social, and mobile platforms
Improve current analysis reporting and capabilities
Manages weekly and monthly cadences for metrics reports for stakeholders and product managers
Creates dashboards and reports that measure and benchmark product success
Identifies tagging needed to manage data accordingly
Work with external vendors as needed to create and simplify analytics reports and data
Maintain and continuously improve analytics by making sure all projects are tagged and best-practice implementation techniques are used on all online platforms
Promote and support a data-driven culture
Progressive experience in digital measurement, presentation, and dashboards　(5 years)　
Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization　
Bachelor’s degree in computer science, information systems or related discipline, or equivalent work experience
Knowledge of digital and social media platforms and measurements　
Have a thorough understanding of web analytics systems and to ensure they are optimally configured and deployed
Strong analytical skills, with extensive knowledge of Google Analytics, Sharepoint metrics and Mixpanel
Owning and management of key KPIs such as adoption, retention, feature usage, etc., especially ensuring consistency across different teams/apps　
Define, track, and report key metrics across platforms　
Experience with A/B testing analysis　
Ability to translate business goals and strategy into measurable outcomes　
Experience with mobile applications

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

Relevant functional/business process experience - (7 years)
Solution design, testing, and implementation experience - (7 years)
Applicable application and system configuration experience - (7 years)
End user support and documentation experience - (5 years)

Technology Systems Analyst Resume Examples & Samples

Ability to analyze, design, and build web applications using Microsoft products such as Visual Studio, C#, ASP.Net MVC 4, 5 application framework and Microsoft SQL Server
Ability to provide software quality assurance to specify tests and run tests
Strong object oriented programming experience
Knowledge of databases, data conversion, network and security architecture, and application development
Ability to work collaboratively with all project stakeholders, including business/subject matter experts, technical (developers, network architects, database administrators, etc.), and management
Experience with GIS based applications and the ESRI platform
Experience with designing and building a functional and aesthetically pleasing UI
Very good understanding of supporting all phases of systems development life cycle with focus on requirement management and business analysis
Ability to plan, execute, and document technology projects
Ability to implement, modify, and support vendor supplied software solutions
Mobile development experience on IOS and Android platforms
APTWin, APTARS, Cash Register, eBuild, Mobile Inspector, My Permits, On Track, Staff Inspector,
AutoCite, ePark iPhone App, License Plate Recognition, Mobile Management System (MMS), SkiData
Business Licenses, Rental Housing, Web Grants
CeMeeting, Eugene Zoning Map, Historic Properties, Eugene Property Explorer, Site Track, Land Structure Database
Microsoft .NET Framework
Microsoft Visual Studio 2010 or greater
C# and Python programming language
Principles and methods of advanced system and application analysis, design, development, enhancement, implementation, and maintenance
Principles and practices of object-oriented programming and design.Microsoft SQL Server
Web based and client-server programming as well as knowledgeable about network fundamentals
Principles and practices of project management
Principles of Geographical Information Systems
Principles and practices of supervision or lead worker skills
Judgment in resolving major technical and project problems
Multiple platforms and users and network fundamentals
City organization, Central Services' Information Services Division policies and guidelines, and specific Planning and Development systems and equipment
Communicate clearly and concisely, both orally and in writing, with technical and non-technical people
Stay abreast of technology trends and emerging hardware/software communications
Learn new concepts, programming languages, and computer hardware and software
Establish and maintain cooperative working relationships between the customer, contractor, vendor, and other team members
Coordinate multiple concurrent projects and tasks; meet deadlines
Function as project leader, as assigned
Manage vendor and service contracts
Understand the development of large, complex enterprise level applications

Lead Systems Analyst, Starbucks Technology Resume Examples & Samples

Solution design, testing, and implementation experience (10 years)
Application and system configuration experience (10 years)
Production support, system maintenance and enhancement delivery experience (6 years)
IT Project experience as project resource or lead (4 years)
Ability to identify/define technology solutions to deliver required business capabilities
Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options
Ability to develop clear, thorough design specifications that drive effective solution development
Knowledge of effective testing practices and methodologies
Knowledge of SQL and ability to utilize ad hoc query tools to troubleshoot system issues
Ability to collaborate and drive consensus across a diverse group of customers with conflicting priorities
Experience with industry leading WFM systems such as Kronos, JDA & Dayforce (4 years)

Systems Analyst, Starbucks Technology Resume Examples & Samples

Relevant functional/business process experience (5 years)
Solution design, testing, and implementation experience (5 years)
Applicable application and system configuration experience (5 years)
Experience developing clear, thorough user stories and acceptance criteria that drive effective solution development
Solid understanding of the system architecture and business logic concepts behind complex, enterprise-class software solutions
Ability to apply knowledge of multidisciplinary solution delivery principles and practices to achieve successful outcomes in cross functional projects and activities
Knowledge/skill to objectively assess benefits, costs, and feasibility of proposed solution options
Talent for designing future-proof solutions with an eye towards future use cases, scalability, and maintainability
Ability to build consensus across a diverse group of customers with conflicting priorities while driving towards decisions
Ability to effectively identify and utilize available tools and resources (internal and external) to resolve issues

Systems Analyst, Starbucks Technology Resume Examples & Samples

Production and end-user support, system maintenance, upgrades and enhancement delivery of CRM platforms. Siebel experience preferred. (4 years)
Process improvement. LEAN experience preferred. (2 years)
Support and delivery of reporting or analytics platforms. Tableau experience preferred. (2 years)
SQL, SSIS, data integration, SOA experience. (2 years)
Solution design, documentation, and testing in an Agile environment. (4 years)
Experience in licensed or franchise operating models (preferred) (2 years)
Working knowledge of systems development lifecycle and IT operations
Configuration knowledge of relevant applications/modules/platforms
Utilizes user-centric design concepts in conjunction with agile development and testing processes to support development of highly engaging technology solutions
Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable and sustainable technology solutions

Technology Systems Analyst Resume Examples & Samples

Provide input to senior solutions delivery analyst based on past experience and understanding of requirements to design a flexible and scalable solution
Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion; and
Must have Master's degree in Computer Science, Engineering, MIS, or related plus 6 months experience in the job offered, Software Developer, Programmer Analyst, or related, or a relevant consulting role working on technology delivery engagements
Relevant consulting industry experience working on small/medium-scale technology solution delivery engagements
Working with front-end user reporting (e.g.: MSTR, Business Object, Cognos), back-end database management (e.g.: Oracle, Teradata) or ETL interfacing (e.g.: Informatica, SSIS) technologies

Technology Systems Analyst Resume Examples & Samples

Maintain data protection operations, monitor and ensure health of CommVault environment
Develop and configure CommVault alerting and notification processes
Ability to perform Commvault sustain engineering functions (patching and upgrades) required
Proposes systems enhancements that will improve the reliability and performance of the system
Implements infrastructure, operations & security monitoring services, using industry standard software, collects relevant data, performs analytics and provides system performance dashboards
Understanding and working knowledge of CommVault is required
Understanding of Storage Area Networks and Network Attached Storage required
Understanding of Druva a plus
Develops and applies specialized infrastructure knowledge within own discipline
Builds deeper understanding of processes, procedures, customers and organization
Coordinates activities and processes of self and others
Consistently applies fundamental knowledge of infrastructure, operations & security configuration, maintenance and support
Intermediate knowledge of client/server networks
Proven ability to effectively troubleshoot program errors
General understanding of how technology supports the business

Senior Systems Analyst, Starbucks Technology Resume Examples & Samples

Relevant functional/business process experience in Oracle Procure-To-Pay (5-7 years)
Oracle Accounts Payable and Cash Management Functional Experience (5-7 years)
Oracle Purchasing and Quality Functional Experience (5-7 years)
Solution design, testing, and implementation experience (5-7 years)
Applicable application and system configuration experience (5-7 years)
Production support, system maintenance, upgrades, and enhancement delivery experience (5-7 years)
End user support and documentation experience(6 years)
IT Project experience as project resource or lead (2-4 years)
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

Phone Channel Technology Senior Business Systems Analyst Resume Examples & Samples

Undergraduate Degree or Technical Certificate
5-7 years relevant experience
Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management
Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules
Ability to work independently as the senior or lead system analyst and coach or guide team
Experience and comfort level acting as a subject matter expert and consultant
Knowledge and associated experience with Phone Channel and Contact Centre related technologies and applications including IVR, Dialer, and Voice Biometrics, is a definite asset

Systems Analyst, IT, Starbucks Technology Resume Examples & Samples

Represents Starbucks Technology by providing world-class in-person customer service, technical support, and training
Support trend and incident analysis, solution support, and process improvement initiatives
Reduces return visits for technical support by training users how to repair issues in the future
Translates broad strategies and initiatives to customers in an honest, supportive, and informative manner. You share your excitement with customers, and still leave room to over-deliver
1-3+ years of relevant technical support experience
1-3+ years experience with Windows support in an enterprise environment
Familiarity with macOS and exposure Mac support technologies
1-3+ years of customer service experience
1-3+ years of customer
Strong people skills and welcoming face-to-face demeanor
Ability to communicate clearly and concisely, both orally and in writing
Ability to quickly learn new systems and technologies
Knowledge of basic troubleshooting methodologies
Natural ability to demonstrate empathy and compassion while serving customers and staff
Adept at maintaining composure and focus on the customer while responding to customer concerns, troubleshooting, and solving technical issues
Strong emotional intelligence

Technology Systems Analyst Resume Examples & Samples

Candidate would be able to take calls from field technicians for technical support on security products that Stanley Security installs
Knowledge of Installation and programming with Burglar Alarms, Fire alarms, Card access, and CCTV would be helpful
Experience in the low voltage industry a plus

Systems Analyst, Operational Technology Resume Examples & Samples

Provide key support to configure and maintain functionality in the following SAP modules -- MM, PP, SD and logistics
Champion the use of commonly-used concepts, SAP standard functionality, and best practices and procedures
Participate in user and functional requirements gathering
Work with subject matter experts (SMEs) to improve their understanding and use of SAP processes and provide training to end users
Provide system support for Operational Technology systems to include building management / environmental monitoring (WonderWare and ABB), data historians, Enterprise Quality Management System (TrackWise), Enterprise Resource Planning (ERP) Systems (SAP), and Electronic Document Management Systems (EDMS) (Adept and MasterControl)
Prior experience working in an FDA regulated pharmaceutical manufacturing environment
Prior database maintenance / development experience
Prior computer hardware / software validation and change control experience
Experience with Shop Floor Data Collection systems and integration with SAP

Technology Business Systems Analyst Resume Examples & Samples

5 years of hands-on experience as a Business Systems Analyst, Systems Analyst, Technical Analyst or a related discipline with an emphasis on delivering cutting edge technology within finance
SOAP, XML, JSON and other similar web service protocols/technologies
SQL and database scripting
Retail/Consumer banking and investment products
Programming Languages (JavaScript preferred)
Experience of working with JIRA

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