Manager, Service Delivery Cover Letter

I am excited to be applying for the position of manager, service delivery. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for leadership and guidance to Divisional Finance on use of Hyperion in the respective areas of expertise.

Please consider my experience and qualifications for this position:

• Knowledge and understanding of online Learning Management System is preferred
• Trained in product and/or project management best practices and procedures
• Strong, self-driven team player who excels in Customer Service and understands “Customer First” philosophy
• Leads and manages teams
• Working knowledge of a financial/procurement system (desirable)
• Technical knowledge (desirable)
• Management of staff scheduling
• Experienced using standard MS Office applications

I submit this application to express my sincere interest in the manager, service delivery position.

In the previous role, I was responsible for production support for the HFM and Hyperion Planning applications.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• ITIL accredited (or significant knowledge of ITIL) and its practical application
• Experience managing a small direct team and supporting vendor relationships to deliver service to SLA/OLA
• Uses current technology and tools to solve customer issues and maximizes resource utilization
• Establishes processes and procedures to support service delivery and wherever possible automation of tasks
• Excellent communication skills, listens to ensure full understanding, extracts and communicates technical fact at appropriate level to varied audience, exercising appropriate discretion in dealing with people
• Experience of working with and managing service with/via Third Parties / Vendors
• Understanding of the Insurance industry and market practices would be an advantage
• Working knowledge of all Technical Services Mission Critical support service solutions

I would like to submit my application for the manager, service delivery opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for expertise and direction for integrated end-to-end financial and Supply Chain processes in Oracle EBS, Hyperion and other core applications.

My experience is an excellent fit for the list of requirements in this job:

• Previous experience working with off-shore or near-shore teams
• Technical background with software development, application support or infrastructure
• Experience in customer relationship or service management or equivalent
• Strong business skills with demonstrable track record of achievement, preferably holds a recognised management qualification
• Holds ITIL Practitioner (V2) or ITIL Expert (V3) qualification
• In depth understanding of service contractual requirements and obligations
• Organised, methodical and flexible
• Understanding of basic IT infrastructure principles

I would like to submit my application for the manager, service delivery opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for the framework for the organizations financial reporting needs by managing the operation of the Hyperion suite of products including all of the following: HFM, Planning, Essbase, Strategic Finance, and FDM.

Please consider my qualifications and experience:

• Relevant regulatory exams
• Experience of working within a service environment
• Experience of using Service Management workflow software such as Remedy
• ITILv3 – Manager
• Have a passion for service excellence
• An awareness of cloud solutions
• An understanding of the disciplines of service delivery and service management as set out in ITIL
• Have experience and understanding of contracts and service level agreements and the importance of compliance and change control

I am excited to be applying for the position of manager, service delivery. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for hyperion guidance and training to assist business units in completing required reporting and creating ad hoc queries.

Please consider my experience and qualifications for this position:

• Global & Regional Service Catalogue
• Accurately represents all IT Services by portfolio
• Remedy resolution teams against each of the service lines
• BER Metrics for each Service portfolio (Green)
• Client and User Satisfaction (per target)
• Root cause established for all Major P1 Incidents
• No repeat serious Incidents
• Drive Service Performance Management by ensuring effective action tracking across all key service hot spots