Service Delivery Management Cover Letter

In response to your job posting for service delivery management, I am including this letter and my resume for your review.

In the previous role, I was responsible for services in accordance with the ITIL Framework.

My experience is an excellent fit for the list of requirements in this job:

• Computer literacy (MS PowerPoint, Excel, SQL, PHP, HTML)
• Ease with communication at all levels
• Experience with large scale procurement initiatives in complex organizations
• Knowledge of the Corporate Real Estate industry and procurement principles
• Confident communicator orally and in writing with demonstrated experience presenting to all levels of management
• Great influencer and strategic advisor
• Excel Sheet Knowledge
• Strong Enterprise-level ICT Technology Service Skills, ITIL, ISO and other industry recognised Service Delivery methodology experience

I am excited to be applying for the position of service delivery management. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for inputs and contribute support for periods of ELS and Hypercare using ITIL framework.

Please consider my qualifications and experience:

• Able to meet deadlines while working independently within given instructions
• Able to perform under time pressure and high workload
• Very well organized, with a sense of how to prioritize and to shape efficient processes
• A team player who is energetic with positive can-do attitude
• Client focused and problem solver
• Strong ITIL process experience
• ITIL v3 / ITSM Knowledge / Skills
• A proven track record of applying ITIL principles to the operating environment

In response to your job posting for service delivery management, I am including this letter and my resume for your review.

Previously, I was responsible for oversight over various processes within Service Transition ITIL framework.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Prince2 and other industry recognised Project Management methodology experience is essential, and a supporting qualification is desirable
• Strong relevant technical and business work experience demonstrating a range of service management and leadership skills
• Previous experience in Identity and Access Services preferred
• Above average proficiency using office productivity applications and comprehensive understanding of service management techniques
• Customer service driven, quality focused, and team oriented with high standards of professional behavior, effective and persuasive written and oral communication skills
• LSS Green Belt, ITIL foundations, CISSP certifications or equivalent preferred
• Prior experience working with community resource organizations
• Experience in telephonic and face to face counseling/coaching preferred

I submit this application to express my sincere interest in the service delivery management position.

In the previous role, I was responsible for input into the development of the enterprise process standards to provide consistent interfaces between suppliers, the business, and service management using industry best practices aligned with the ITIL framework.

Please consider my qualifications and experience:

• Strong Commercial / Customer orientation
• Solid senior stakeholder management and leadership experience
• Strong international exposure and cultural sensitivity
• Strong experience in Integration and Middleware Technologies (WebMethods, Mulesoft, EDI, Dell Boomi…)
• Experience in the management of projects, especially in international environments
• Experience in IT Communications and Collaboration Technologies (SharePoint, Outlook, Cisco IPT…)
• Deep understanding of Integration Applications, Communications and Collaboration Technologies, Mobile Technology and supporting Infrastructures
• Change leader who partners across organizational boundaries to achieve business and technology improvements

I am excited to be applying for the position of service delivery management. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for a global framework and processes to manage the on-off boarding activities for the external/Internal workforce across global NBS IT functions.

Please consider my qualifications and experience:

• A proven track record of Team Leader or Team Management on a day to day / work output basis
• Leadership, analytical, “can do” attitude, attention to detail, good planning and organizational skills
• Planning, organizing, managing and prioritizing work
• Analysis, problem solving, initiative
• A strong, demonstrated record of leading IT projects and operational services to support business initiatives
• Experience working with managed service vendors and holding them accountable to contract metrics
• Able to develop strong business relationships with customers
• Service oriented with the drive to improve client satisfaction