Operations Technical Support Cover Letter

I would like to submit my application for the operations technical support opening. Please accept this letter and the attached resume.

Previously, I was responsible for support as needed for business infrastructure, including e-mail, printing, wireless and wired network connectivity, phones, VPN, etc.

Please consider my experience and qualifications for this position:

• Good knowledge of Microsoft Office – Mandatory
• Good knowledge of Windows 7 and Windows 8 – Mandatory
• Certifications like MCP 70-270, 70-291 & ITIL v3 would be preferable – if currently don't have these certifications should be willing to get them completed
• An appreciation for cultural differences
• Confident and professional at all times
• Ready to work in a 24/7 support model and ensure coverage during National Holiday, weekends and odd hours as per the business requirements
• Excellent verbal and written skills in Spanish
• Excellent verbal, written and analytical skills in English

I would like to submit my application for the operations technical support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support to Career Management consultants with the O365 suite of tools, WebEx, and proprietary technology as needed.

Please consider my qualifications and experience:

• Should be confident, articulate and experienced in handling sensitive/confidential matters
• Ticketing System experience preferred
• Recruitment technology experience preferred
• Possess strong analytical troubleshooting skills combined with excellent written and verbal communication skills
• Be highly organized and able to work under pressure and time constraints
• Possesses Microsoft professional certifications (MSCA/MCSE/MCITP) or equivalent
• Prior Help Desk experience resolving technical hardware and software issues
• Demonstrated success engaging with customers and internal partners to collaboratively problem solve

In response to your job posting for operations technical support, I am including this letter and my resume for your review.

In the previous role, I was responsible for support as needed for business infrastructure, including e-mail, printing, and wireless and wired network connectivity, phones, VPN, etc.

Please consider my experience and qualifications for this position:

• Experience in related fields in Europe and Central Asia region would be considered an asset
• Previous professional experience with the United Nations or similar organizations in this or a related field would be considered an asset
• Good understanding of OS
• Apple MAC OS and HW support
• Bachelors in a technical field such as computer science, math, engineering (any discipline) or related subject matter
• Database skills preferred (SQL, Access)
• Knowledge of Federal Budget and Resource Allocation process and procedures in support of ACC/A5IH, including RQ-4
• Knowledge of the process and procedures in which ACC programs and budgets are developed, staffed and approved by Air Force

I submit this application to express my sincere interest in the operations technical support position.

In the previous role, I was responsible for support to TROJAN Active Directory, SIGINT Tools/Applications, Dataflow routing, User account requests, account creations, troubleshooting and fixes.

Please consider my experience and qualifications for this position:

• Current knowledge and understanding of RQ-4 and how it is employed
• Familiarity with of CAM sustainment funding and processes
• Familiarity developing JCIDS and QRC documents and processes
• Worked in a Support role and able to manage Incident & Change Mgmt processes
• Technical skills on Sybase/Oracle SQL, MariaDB, Hadoop, Unix/Linux/Windows scripting is highly desirable
• Outstanding written and verbal communication skills in both English and Filipino
• Experience with Salesforce development methodologies, development life-cycles, and use of development tools in a support capacity
• Experience with support tools and communications

I submit this application to express my sincere interest in the operations technical support position.

Previously, I was responsible for timely and accurate first level technical assistance/support via phone, for WING wireless network family of products by using standard support tools and existing guidelines.

Please consider my qualifications and experience:

• Knowledge of SFDC, JIRA, HTML, Outlook, G Suite
• Experience managing a call center (Five9, Talk Desk, etc) and/or service desk
• Offshore experience - developing, leading, and managing remotely
• Adhere to Operations Center processes and procedures at all times
• Resolve tickets and perform escalations within the SLA timescales
• Provide good communication with customers throughout incident lifecycle
• Keep management abreast of issues and escalations
• Maintain peer-level KPIs within normal levels