Analyst Collections Job Description
Analyst Collections Duties & Responsibilities
To write an effective analyst collections job description, begin by listing detailed duties, responsibilities and expectations. We have included analyst collections job description templates that you can modify and use.
Sample responsibilities for this position include:
Analyst Collections Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Analyst Collections
List any licenses or certifications required by the position: CCE, PMP, NACM, CBA, CPA, DRA, CRCM, NCCO, ARS, WHT
Education for Analyst Collections
Typically a job would require a certain level of education.
Employers hiring for the analyst collections job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Accounting, Finance, Business, Economics, Education, Business/Administration, Communication, Associates, Technical, University Studies
Skills for Analyst Collections
Desired skills for analyst collections include:
Desired experience for analyst collections includes:
Analyst Collections Examples
Analyst Collections Job Description
- Collect overdue invoices from current and former customers
- Take corrective actions based on customer’s or Sales rep’s communication by involving internal teams to validate the complaint and bring it to resolution
- Log credit memo requests to correct the wrong invoices and assist by providing all the necessary documentation to prove the correction request
- Work with departmental managers to eliminate root cause of payment for overdue invoices
- Prepare collection reports
- Follow through the commitments and deadlines, communicated by the management, by prioritizing the workload
- Manage the personal and team’s targets to ensure collectability within the set quarterly and annually goals
- Follow-up on accounts as needed with regards to all lines of business to ensure timely payments are received from associated pharmaceutical companies
- Maintaining a strong business relationship with the pharmaceutical companies by being the primary contact and the voice of SCRI as it relates to the collection and payment of receivables
- Contact Pharmaceutical companies to discuss payment of unpaid/open invoices
- Good analytical, numerical, and research skills
- Good negotiation and leadership skills
- Reconcile SCRI financial study data with data provided by Pharmaceutical companies as needed
- Review, interpret, and discuss contracts with clients to assist with resolving payment issues
- Respond to requests for information from Corporate, Internal Audit and other internal management as requested by supervisor
- Review medical procedure invoices versus contracts to determine eligibility for reimbursement of costs
Analyst Collections Job Description
- Negotiate short term resolutions on past due balances
- Send out demand and default letters as needed
- Work with customers to resolve any outstanding account issues
- Provide management monthly reporting as it relates to aging receivables
- Provide primary backup for Customer Service area
- Responsible for applying company's credit and collection policies, practices and procedures to the assigned accounts
- Responsible for managing assigned accounts
- Track and resolve invoice discrepancies/disputes between Linear Sales/Linear CSR Group and the Agencies/Advertisers
- Escalate accounts to management when resolution or clearance is delayed
- Troubleshoots problems with malfunctioning software applications and determines corrective action through research and internal testing, supports quality reviews of system changes, implements revised application settings, and monitors post-implementation processing to ensure accuracy
- Ability to work well under pressure and meet ever changing deadlines and stretching targets
- Adaptable, able to learn new processes, concepts, and skills
- Ability to professionally handle and resolve, exceptions and disputes
- Ability to communicate effectively at all levels with both internal and external clients
- Able to use own initiative with the ability to work as part of the team
- ICM qualification would be beneficial
Analyst Collections Job Description
- Part of a team of collectors who are responsible for a portfolio of customers
- Maintained a very good relation with the sales team the external customers
- Assess credit risk and establish credit limits
- Maintain accurate credit files and collection files
- Contact with customers via telephone balanced use of e-mail
- Assess accounts to determine if the company will be given a refund or deductions will be taken on future payments
- Closely monitor accounts to ensure they are not exceeding their terms & determining when accounts need to be escalated to management
- Respond to credit reference inquiries
- Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, account cancellations and reductions
- Diffuses and resolves escalated internal and external customer situations
- Collections experience preferably in a clinical trial research or healthcare-related environment
- Experience working in a Collections / Credit Control environment
- At least 3 years of collections experience preferred, including accounting and financial analysis and knowledge of policies, procedures, and credit and collections laws and regulations for collecting delinquent accounts and/or receivables
- A general knowledge, understanding of and proficiency with commercial collections as normally obtained through 1-3 years in a commercial collections environment
- Strong written and verbal communications skills a must, ability to make quick informed decisions
- 3+ years of experience in a Collections/AR role
Analyst Collections Job Description
- Prepare comparative Aging Summaries
- Ensure the customers pay within agreed credit terms
- Responsible for timely and effective internal communication with A/R Invoice Process Department and Terminal management related to issue resolutions
- Maintain records of all collection efforts
- Monitor progress toward desired result based on business process plan
- Maintain records, logs, information, reports, and data appropriate to business process
- Prepare receivable reports
- Communicate with Manager on present activities, issues and collection efforts
- Coordinate various departments when needed for dispute resolution
- Visit customers to resolve billing disputes and/or promote good customer relations as needed
- Demonstrate collections expertise required to support one geography in one business unit
- 5 years + Collections experience in a medium to large business
- Able to manage multiple work assignments at the same time in an efficient and effective manner
- Contributes to collection and organization success by welcoming related, different, and new requests
- Complies with federal, state, and local collection legal requirements by studying existing and new legislation
- Junior Accountant skills
Analyst Collections Job Description
- Creation and verification of supporting documentation of the invoice for both internal and customer needs
- Assist with other sections monthly billing cycle if needed
- Engage with stakeholders for continuous improvements to billing process
- Assist with the analysis of billing process, evaluate and recommend improvement actions
- Initiate contact with consumer's via telephone, mail, and/or email to attempt collection of outstanding balances, assuring professional and positive experience toward resolution
- Promptly respond to customer inquiries and requests
- Communicate the numbers to be collected to management and others within the Company
- Meet or exceed daily, weekly and monthly performance objectives
- Escalate accounts for resolution when warranted
- Partner with the commercial team, customer service and cash application functions to maintain current aging of customer receivable balances
- 1 to 3 years experience in Collections/ Accounts Receivables
- Seek for constant improvement in decision modelling tools, practices and solutions
- High level ability to interpret complex performance data
- Significant experience as an Collections Strategy Analyst or similar
- Extract the appropriate data & preparation of weekly/monthly KPIs for collections function
- Provide the weekly/monthly analysis of all the Champion/Challenger test outcomes that are performed in any of the IPFD markets