Bank Customer Service Representative Job Description
Bank Customer Service Representative Duties & Responsibilities
To write an effective bank customer service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included bank customer service representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Bank Customer Service Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Bank Customer Service Representative
List any licenses or certifications required by the position: HSA, IRA
Education for Bank Customer Service Representative
Typically a job would require a certain level of education.
Employers hiring for the bank customer service representative job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Business, Military, Communications, Education, English
Skills for Bank Customer Service Representative
Desired skills for bank customer service representative include:
Desired experience for bank customer service representative includes:
Bank Customer Service Representative Examples
Bank Customer Service Representative Job Description
- Open personal and business accounts
- Maintain existing accounts and resolve client concerns in a manner that ensures client satisfaction and meets all procedural requirements
- Act as a leader in providing exceptional customer service
- Assist with organizing customer service operational workflow
- Lead and ensure provide exceptional customer service and proactively refers bank products based on customer needs
- Develop and maintain extensive knowledge of all bank products and services
- May interview merchant card service customers and process MES requests
- Answer client questions of a more complex nature, resolve any issue(s) or referring to the appropriate department
- Oversee and assist with assigned audits and reporting to the Customer Service Representatives
- May provide backup to Customer Care Representative
- Experience in a call center and/or bank highly preferred
- 6 months of experience in customer service or related area
- Graduation from a college with an Associate’s Degree preferred
- Work schedule M-F and must be flexible to work Saturday
- High School Diploma and or GED with at least six (6) months of Customer Service experience or equivalent combination of education and training
- Must have good telephone technique with well-developed customer service skills
Bank Customer Service Representative Job Description
- Perform recorded callbacks to verify wiring instructions
- Proactively recommend and refer bank products based on client needs
- Open customer accounts in accordance with all account opening and account ownership verification procedures and compliance requirements
- Actively contribute to the team, through self-development and exchanging of ideas
- Process bank transactions accurately and efficiently
- Balance daily work within standards and minimize risk by identifying any potential fraudulent transactions
- Takes initiative for process improvement
- Must be flexible and adapts well to change
- Demonstrate strong commitment to customer service and engagement as measured by department Call Quality Team
- Perform lobby rotation based on business and scheduling needs
- Have good stress management and demonstrate professionalism in sensitive situations
- Rigor and analytical capacity
- Your ability to connect, listen, communicate and provide appropriate solutions for your clients' needs are the qualities that will make you stand out
- Must be available for the shifts outlined above
- Preform teller functions, cash handling, and security
- Assists with opening and closing procedures, night drop, cashier checks, cash transaction reports, and balancing of cash logs
Bank Customer Service Representative Job Description
- Provide clients with general information on accounts to inform on new and existing accounts
- Service accounts, including the processing of payments
- Evenings during the week
- Mornings during the week
- Four mornings during the week
- Monday-Friday 8AM-5PM CT for the first 5 weeks
- Monday-Friday 1PM-10PM CT for the first 5 weeks
- Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act
- Mathematical skills with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Up to one year of customer service in a retail and/or financial services environment
- 1 year of customer contact experience in a needs-based sales environment
- Experience in a fast-paced contact center environment
- 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
Bank Customer Service Representative Job Description
- Act with diplomacy, tact and professionalism when dealing with both members and staff
- Professionalism in actions and appearance
- Attend education functions as required
- Extensive knowledge of the Credit Union’s products, services, policies and procedures
- Minimum of one - year experience with a financial institution
- Candidates must be able to work an assigned schedule in a 363/24/7 call center
- Must be available for the shift outlined above
- Must be available for the one of the shifts outlined above
- Must be available for one of the shifts outlined above
- Must have at least 2 years of experience in a call center or bank or credit union industries
- Strives to exceed Credit Union, department, and personal goals
- Understands deadlines and is able to meet timeframes that are set