Customer Service & Sales Representative Job Description
Customer Service & Sales Representative Duties & Responsibilities
To write an effective customer service & sales representative job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service & sales representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service & Sales Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service & Sales Representative
List any licenses or certifications required by the position: HVAC, DOT, NAFTA
Education for Customer Service & Sales Representative
Typically a job would require a certain level of education.
Employers hiring for the customer service & sales representative job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Associates, Business, Education, Marketing, Ethics, Business/Management, Entrepreneurship, Finance, Technical, Information Systems
Skills for Customer Service & Sales Representative
Desired skills for customer service & sales representative include:
Desired experience for customer service & sales representative includes:
Customer Service & Sales Representative Examples
Customer Service & Sales Representative Job Description
- Enters and coordinates all orders and shipments for Mercury serialized product and parts and accessories, Land 'N' Sea product
- Enters daily orders for Mercury serialized product and parts and accessories, Land 'N' Sea product, reconciles orders/allocation for distributors as loose cargo, LTL orders, and drop shipments, among others
- When applicable, coordinates the container load planning to ensure efficient use of container volume capacity for cost effective container loads
- Ensures shipments are made in a timely manner and properly invoiced
- Resolves any shipment issues related to tracing, shipment errors, freight costs
- Maintains appropriate levels of prioritization between P&A and serialized product
- Consolidation of P&A with shipments of serialized product as deemed appropriate by Sales Managers and Customer Service Manager
- Prepares pro-forma invoices for customers requiring such, for serialized and P&A orders
- Ensures that all proper export documentation is prepared to facilitate the export of all goods and submits same to appropriate transportation providers
- Communicates via email, voice or fax on a regular basis with assigned distributors to answer all questions related to product availability, orders in house and shipment estimated time of delivery
- Works closely with Supply Chain Planner/Purchasing Manager
- Manages drop shipments orders from supplier/manufacturers to customer's freight forwarders for Mercury and Land 'N' Sea product
- Knowledge of export trade requirements to ensure consistent compliance with regulations
- Creates debit and credit adjustments where necessary
- Communicates regularly with manager to request systematic solutions and enhancements that streamline the order entry and distribution process for the international distributor
- Communicates shipping forecast data to manager on a weekly basis with emphasis on meeting month end, quarter end, and year-end shipping goals
Customer Service & Sales Representative Job Description
- Constantly reviews processes for inefficiencies and makes recommendations or takes action for process improvement
- Some Warehouse duties
- Some Warehouse/Driver responsibilities
- Consistently exceeds weekly/monthly sales goals (conversion rate, revenue)
- Helps to identify, research, and resolve customer complaints
- Provide responsive customer service
- Partner with colleagues to provide support for current accounts
- Provide information to customers and drivers on location and ETA
- Some VMI Support responsibilities
- Communicates product features and benefits and contract provision details
- Experience in export logistics with comprehensive knowledge of international documentation and trade requirements is preferred
- Computer keyboard, mouse and multi-screen use
- May be responsible for credit/inbound, activations, customer service, sales, fraud protection, and other duties as required
- Previous customer contact experience a plus
- Working knowledge of Microsoft Office suite, especially strong Excel skills
- Government purchasing experience preferred
Customer Service & Sales Representative Job Description
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints
- Resolve customers' service or billing complaints
- Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
- Coordinate same-day deliveries and pickups for customers
- Contact all customers affected by product recalls and withdrawals
- Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems
- Be responsible for taking customer orders via telephone - all calls are to existing customers
- Provide quality customer service by responding to questions and concerns
- Provide support to outside sales reps
- Ability to occasionally pick product for shipping to customer and to replenish shelves with incoming items
- Internal Sales Service experience will be preferred
- Playing or coaching experience in or a very in depth knowledge of the sport of lacrosse or hockey is necessary
- Vendor management/tool crib experience
- Basic knowledge of Cribmaster
- Collaborative and fun working environment - team social events, team competitions
Customer Service & Sales Representative Job Description
- Promptly answer phones and route calls appropriately
- Create and maintain customer bid/price sheets if applicable
- Input customer pick-up and returns in the system
- Communicate with the operations staff regarding customer specifications, product availability and routing
- Manage ‘any sales promo programs
- Assist others within department based on business needs
- Assume responsibility for additional tasks as requested
- This position is responsible for supporting assigned United States field personnel and/or International Distributors
- Work closely with field personnel, Shipping and Receiving, Marketing, Clinical and Accounting Departments to ensure customer satisfaction
- Receive and service customer/field personnel calls regarding all aspects of the sales order process, return goods authorization process, consignment inventory monitoring and invoice entry to ensure customer satisfaction and efficiency of order processing
- Courteous client contact skills
- Ability to work in start-up environment
- General PC and Microsoft Office knowledge
- Three to four years of customer service experience - preferably in a related field
- Excellent computer skills and ability to multitask
- Experienced CSR
Customer Service & Sales Representative Job Description
- Prepare and process Inventory Consignment Agreements
- Document customer inquiries, correspondence and follow-up as necessary
- Responsible for monitoring, tracking, and sending demonstration units for sales demos and physician trainings
- Perform data entry & database maintenance in a variety of software applications (i.e., QAD, Microsoft Excel, CMS, Salesforce.com)
- Understand and follow established Regulatory and Quality Standard Operating Procedures and Department Operating Procedures pertinent to the effective operation of the Customer Service Department
- Respond to customer/field personnel inquiries and problem solving in a professional and effective fashion
- Provide feedback to the Customer Service Manager regarding customer concerns
- Responsible for audits/cycle counts for territory
- Supports audit and accounting needs for Customer Service, covering data access, file and e-file formats, and traceability
- Outstanding attention to detail, organization and accuracy of work are required
- Strong research skills, attention to detail, organizational skills
- Ability to data mine extensively on Internet
- Knowledge of office systems to include computers, fax machines, calculators, telephones, printers and copy machines
- Knowledge of MS Office (Word, Excel, Outlook and Power Point)
- Computerized Data Entry skills (50 wpm)
- Professional with a high energy level