Customer Service Representative Job Description
Customer Service Representative Duties & Responsibilities
To write an effective customer service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Representative
List any licenses or certifications required by the position: APICS, MSDS, NAFTA, CPR, BLS, MA, ISM, CRO, GSC, PDS
Education for Customer Service Representative
Typically a job would require a certain level of education.
Employers hiring for the customer service representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Business, Associates, Technical, High School Education, Finance, Business/Administration, Graduate, Engineering
Skills for Customer Service Representative
Desired skills for customer service representative include:
Desired experience for customer service representative includes:
Customer Service Representative Examples
Customer Service Representative Job Description
- Initiate Customer build-outs
- Access and Review Customer websites/ dispute resolution when required
- Communicate technical issues appropriately both with technical specialists and with customers
- Address general product related inquiries regarding features, availability and pricing
- Utilize company software with skill and proficiency
- Regularly attend, participate in and support training and staff meetings in Customer Care
- Provide support for the company's website
- Act as the main point of contact for assigned Key Accounts and other designated customers
- Respond to customers on the phone and by email
- Review, chase and update Customer estimates, Supplier orders, reservation and other areas of outstanding information
- An appreciation and experience with travel
- Great Computer Navigation & Typing Skills 35 wpm
- Ability to complete every single day of training
- Pass required sales/customer service assessment
- Prior Customer Service experience in a large publishing, manufacturing or service call center environment is preferred
- Call Center environment work experience a plus
Customer Service Representative Job Description
- Perform other duties as assigned by the Supervisor of Customer Care
- Owns the customer experience throughout the entire lifecycle of the relationship
- Experience working in Retail preferred
- Must be able to work in fast paced environment and multi-task
- Worked inside an e-commerce call center or in a retail environment and likes being on the front line servicing customers
- Ability to multitask and function in an interrupt-driven environment
- Knowledge of PRMS and AERS
- 1-2 years customer service experience and knowledge and use of social media outlets
- Competent using Microsoft Office software particularly Outlook, Excel and Word
- Due to the location you must have access to your own transport
- Prior experience working in the optical industry
- 1+ year of previous Customer Services experience