Customer Service Customer Representative Job Description
Customer Service Customer Representative Duties & Responsibilities
To write an effective customer service customer representative job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service customer representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Customer Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Customer Representative
List any licenses or certifications required by the position: APICS, MSDS, NAFTA, CPR, BLS, MA, ISM, CRO, GSC, PDS
Education for Customer Service Customer Representative
Typically a job would require a certain level of education.
Employers hiring for the customer service customer representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Business, Associates, Technical, High School Education, Finance, Business/Administration, Graduate, Engineering
Skills for Customer Service Customer Representative
Desired skills for customer service customer representative include:
Desired experience for customer service customer representative includes:
Customer Service Customer Representative Examples
Customer Service Customer Representative Job Description
- Perform order processing within SAP system to fulfill refund and replacement requests
- Maintain practice of thorough documentation and proofreading
- Own and manage goodwill processes including data analysis and follow-through
- Utilize knowledge management system to ensure responses are current and consistent
- Entering, moving EDI, editing and maintaining customer orders
- Ensuring the system flagging of ad/catalogs and special events and expediting shipping
- Communicating to the customer and sales on any and all changes to customer orders
- Working directly with credit on the status and release of credit hold accounts and informing Sales when a Customer cannot be shipped or will be shipped late due to credit issues
- Maintain all shipping worksheets as required
- Participate in month-end and year-end physical inventory counts and valuation
- Highly communication skills
- Identifying opportunities to enhance existing working practices
- Planning & Organising, Change & Innovation, Communication & Influencing, Determination to Win, Customer Focus, Teamwork, Ownership, Commercial Acumen and Breakthrough thinking
- Educated to GCSE level or equivalent, 2-3 years experience in a Customer Service Role
- Be able to work well as part of a team whilst also having the ability to work on own initiative and be self-motivated
- Ability to thrive in a sales driven team environment
Customer Service Customer Representative Job Description
- Able to work in multiple tools/web browser windows at one time Motivated, takes initiative, high energy Familiar with MS office (mainly Excel)Search Jobs US
- Direct daily communication with overseas offices regarding production issues and questions, shipping, samples
- Work with sales and overseas to negotiate and settle any customer claims
- Answer and processing incoming calls, e-mails and correspondence in a professional and timely manner
- Review ads and classify according to policy
- Provide feedback on ads classification trends
- Required Credentials and Experience Active Social media user
- Produces call reports
- Maintain relationships and favorable contacts with assigned accounts
- Meet all assigned responsibilities and goals
- Excellent Communication and Listening Skills, communicating with appropriate sense of urgency and ability to appreciate the context of the customer’s experience
- Must have an excellent customer service focus
- 1+ year of Call Center and/or Customer Service Center experience
- Siebel experience
- Flexible health benefits, stock purchase plan, competitive incentive pay and recognition programs [Remove if it is a contract role]
- At least one year of customer service experience in similar industry preferred