Front Office Manager Job Description
Front office manager
provides back-up support in the absence of other Office Services staff including purchasing, Ovawear, mail room, front of house, document control, print room;.
Front Office Manager Duties & Responsibilities
To write an effective front office manager job description, begin by listing detailed duties, responsibilities and expectations. We have included front office manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Hires, trains, and disciplines staff
Empowers front desk staff to successfully handle guest needs, special requests, and complaints
Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures
Strives to be innovative in new programs designed to eliminate waste and increase productivity
Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory
Manages departmental expenses within budgeted guidelines
Reporting directly to General Manager (no Director of Rooms in the hotel)
Ensure that guest & Night Audit standards are maintained at a superior level on a daily basis
Operate P.M.S
Post and audit Banquet charges
Front Office Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Office Manager
List any licenses or certifications required by the position: CPR
Education for Front Office Manager
Typically a job would require a certain level of education.
Employers hiring for the front office manager job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Business/Administration, Hotel and Restaurant Management, Education, General Education, Management, Hotel Management, Tourism, Hospitality Management, Business
Skills for Front Office Manager
Desired skills for front office manager include:
Room types
Daily house count and expected arrivals/departures
Room rates
Special packages and promotions
Hours of operations
Room availability status
Scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Services/features
Micros-Fidelio Property Management System an asset
Fire and Emergency Procedures
Desired experience for front office manager includes:
Audit Food & Beverage cashier’s work and correct discrepancies.Audit Rooms Cashier’s work and correct discrepancies
Input all sales figures into the P.M.S
Close P.O.S
Run daily Flash Reports and distribute accordingly
Fill out and deposit payment and corresponding checks
Advise guest of any messages, mail, faxes, received for them
Front Office Manager Examples
1
Front Office Manager Job Description
Job Description Example
Our company is looking to fill the role of front office manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front office manager
- Observe front desk and ensure that their duties are completed in accordance with established policy and procedure, , proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
- Maintain positive guest relations at all times, ensuring guest satisfaction
- Responsible for short and long term planning and the management of the hotel’s Front Office operations and F&B Outlets
- Perform all tasks of a Front of House Staff as needed to facilitate service
- Performs all jobs within the Front Desk, Bell Staff, Switchboard and Concierge/Guest Service departments, as necessary
- Ensures compliance with all Front Office policies, standards and procedures, such as safe procedures, cash handling and key security
- Understands and communicates to staff the maintenance and operating procedures of all departmental equipment
- Ensures adherence to all credit policies and procedures to reduce bad debts and rebates
- Ensures staff is trained to comprehend and utilize night audit procedures and reports
- Ensures all members of Front Office understand and comply with loss prevention policies to prevent accidents and control costs
Qualifications for front office manager
- Confirm that Guest Service Agents, Operators/Zephyr and Bell/Door associates complete all duties
- Assist with development of associate morale and ensure training of Front Office staff
- Greet and welcome all guests in the lobby in the absence of the Guest Relations Manager
- Conduct daily departmental pre-shift stand
- Assist Guest Service Agents with check-ins and checkouts
- Train new associates, help to develop and implement training programs
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Front Office Manager Job Description
Job Description Example
Our innovative and growing company is looking for a front office manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office manager
- To generate positive financial gains
- Knowledge of all current and updated information pertaining to department
- Ensure all needed reports are run
- Block/assign applicable arrivals for the following day
- Complete check-out with balance report
- Attend meetings as assigned by Director of Rooms
- Maximize rooms revenue through participating in yield management meetings and implementing agreed upon Revenue Management strategies and practices
- Successful implementation of the Manager on Duty program in conjunction with the Front Office Manager and Director of Rooms
- Supervising the training of all Front Office employees and motivate them to perform their jobs effectively
- Ensuring that the Front Office is in compliance with all systems, control policies and procedures
Qualifications for front office manager
- Ensure that associates are aware of standards for Guest Privacy and that it is being maintained
- Ensure participation in interdepartmental activities
- Preparing team members’ performance reviews
- Assist with the recruitment and associate selection process
- Able to perform Night Audit
- Perform any other duties as assigned by GM and Upper Management
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Front Office Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of front office manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office manager
- Personally delivering and facilitating through colleagues engaging and intimate service
- Maintain information on prices, rates, special packages, programs, etc, while ensuring all staff are trained in all areas
- Ensures proper staffing levels for customer service goals
- Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk
- Ensures all guest service issues are resolved prior to guests leaving the property
- Is in charge of the organisation and quality of Reception (including Night Team)
- Maximize and identify revenue and cost control opportunities within the Department
- Manages and motivates the Team in order to improve sales and quality
- Helps Rooms Division Manager to Lead and bring life to Mercure projects and identity features in the Department
- Ensuring that personal/ development plans are in place
Qualifications for front office manager
- Maintain a positive working relationship with all hotel departments
- Is polite, friendly, and helpful to guests, and colleagues
- Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager
- Knowledge of one of the these languages - German / French / Italian
- Minimum 2 years work experience as Front Office Manager
- At least 2 years progressive management experience within the Rooms Division of a hotel, preferably in a unionized environment
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Front Office Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of front office manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office manager
- Prepare employee Schedule according to business forecast, payroll budget and union guidelines, and productivity requirements
- Maintain required pars of all front office and stationery supplies
- Liaise with Hotel Manager/General Manager on all issues/feedback raised in internal and external reports, including RezQueue and guest surveys
- Ensure all front desk staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
- Manage the front office and any reservation functions to ensure the delivery of superior guest service, the security of monies, credit card transactions and guest information
- Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Front Desk and Food and Beverage departments
- Ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the Front Desk and Food and Beverage departments
- Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement (CES), Voice of the Guest (VOG), Leading Quality Assurance (LQA), Health and Safety, and Guest Service initiatives
- Ensure Service Essentials and LQA Standards are met and exceeded while actively seeking feedback and follow up on Guest comments
- Maximize rooms revenue through upgrades, walk ins and revenue maximization meetings and implementing/supporting agreed upon Revenue Management strategies and practices
Qualifications for front office manager
- Minimum 3-year-experience in similar position
- Excellent fluency in Vietnamese and fluent in business English
- Bachelor degree or Hospitality degree from reputable University/Academy
- Candidate should have a minimum of 8-10 years of experience in Front Office operations, and atleast 2 years as an Asst
- Four-year college degree, preferably in the hospitality industry preferred
- Two years of management experience in Front Office or Reservations preferred
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Front Office Manager Job Description
Job Description Example
Our company is hiring for a front office manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front office manager
- Ensure Front Office team is meeting upsell target
- Play a lead role in the effective performance management of Front Office staff including, however not limited to, ongoing coaching & training, the performance appraisal process, and progressive disciplinary process
- Effective scheduling of Front Office staff, in accordance with established labor budgets
- Compile annual Front Office budgets for labor and expenses
- Oversee Front Desk upsell program
- Act as a primary liaison with guests and associates in matters that require immediate concern resolution, including any emergency situations that arise while on duty
- Facilitate regularly-scheduled daily briefings and monthly operational meetings
- Manage projects and any other reasonable duties as required by the Hotel Manager, or any other member of Senior Hotel Management
- Resolve any guest opportunity to ensure complete guest satisfaction
- Participate in ongoing training of associates for continued performance improvement
Qualifications for front office manager
- Minimum one - three years Front Office Management experience
- Minimum two year upper upscale hotel experience
- Bachelors Degree in management or equivalent
- Extensive knowledge of property management system (Opera)/computers/point of sales system
- Knowledge of HotSos, IDEAs, Go Concierge
- Knowledge of hotel's telephone system and VING card system