Branch Service Manager Job Description
Branch Service Manager Duties & Responsibilities
To write an effective branch service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included branch service manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Branch Service Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Branch Service Manager
Typically a job would require a certain level of education.
Employers hiring for the branch service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Technical, Associates, Graduate, General Education, Education, Accounting, Engineering, Management, Performance
Skills for Branch Service Manager
Desired skills for branch service manager include:
Desired experience for branch service manager includes:
Branch Service Manager Examples
Branch Service Manager Job Description
- Ensure understanding, knowledge, and adherence to operating policies, procedures, and regulatory requirements by branch staff
- Resolve problems, exceptions, and account adjustments effectively
- Act as Security Coordinator for the branch
- Develop annual service branch plan
- Implementing corporate strategies, to successfully achieve strategic objectives
- Sales management – ensure the growth of the branch through sales growth
- Secured Sales
- Define sales plans / opportunities and implement strategies to achieve the secured target for the Service business
- Responsible for delivering secured plan, YoY growth and GM% in line with assigned metrics
- OH+S team safety and procedures – Daily Management
- Able to use Service Management software and financial accounting systems
- High School Diploma or GED and a minimum of four years related managerial/business experience and banking experience
- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt)
- Service management experience in office technology industry
- Knowledge of Internet, Microsoft Office, Lotus Notes and Oracle is preferred
- 5+ years' branch operations experience, including management
Branch Service Manager Job Description
- Dispatch management activities
- Technician scheduling activities
- Ethics Compliance – ensuring the Branch complies with all aspects of the JCI Ethics Policy
- Work Order and Field Quote activities
- Time & Expense Claim review activities
- Billing & Collections activities
- Customer issue escalation & resolution activities
- Part inventory & availability management activities
- PSA Renewal Activities
- L&M Pipeline Management Activities
- Strong sales and service track record and the ability to communicate effectively with management and clients
- Tertiary qualifications in business or engineering and relevant industry experience of 10 years
- Service industry experience with expertise in technical services
- Performs all business activities with integrity and the highest ethical standards
- Drives accountability, inspires, develops and builds teams
- Excellent influencer at all organizational levels, including the ability to develop credibility and trust quickly with senior managers/decision makers (internal & external)
Branch Service Manager Job Description
- On site monitoring of FLSP
- Customer Account & Client Solution
- Customer touchpoint activities
- Customer account review (Drive GM and GM%) activities
- Labor resource forecasting, planning and management activities
- Performance management & coaching activities
- Recruitment & Retention activities
- Field ride along activities
- Directs the coordination of technical and administrative field service work that may include some or all of a variety of service related activity, , contract maintenance (time and material) service agreement renewals with retained accounts
- Establishes branch-level operational policies and procedures for organization activities
- Excellent networking skills, business minded, change orientated and pro-active
- Focuses on customers, consultative approach and solution focused
- Able to think strategically and analytically, manage risk and be innovative in problem solving
- Demonstrated sales growth through direct selling
- Assuming leadership of an entire service operation upon completion of paid training
- Leading and motivating the service team to consistently provide World-Class Service
Branch Service Manager Job Description
- Develops and reviews service profit/loss objectives against plan, analyzes the costs/revenues and establishes a proactive cost control containment program to meet profit/loss objectives
- Reports on all aspects of service operation, , operating costs, average response time, resolution rates, customer satisfaction data, , to corporate organizations as necessary
- Develops specific objectives and performance measurements and standards based on benchmarked service studies and recommends staffing requirements in accordance with established guidelines
- Integrates the service function with all other local SBS branch departments
- Plans for new product launches, ensuring appropriate staff is trained, that any special tools and unique parts are readily available prior to installation and that necessary documentation and/or reporting requirements are followed
- Maintains close liaison with other service organizations throughout SBS to ensure product service is in tune with all matters that may impact the organization and customer satisfaction
- Provides coaching and mentoring of subordinate employees (especially Field Service Managers and Supervisors)
- May have organizational budget accountability ensuring expenditures meet corporate requirements
- Responsible for the overall direction, coordination, and evaluation of a Branch Service Department
- Interviewing, hiring, and training new Service Department employees
- Assisting with recruiting top talent
- Training and developing technicians
- Leading training meetings
- Overseeing our Tech Ride-A-Long program
- Ensuring customer expectations are achieved through inspections, evaluations and providing outstanding customer service every time
- Providing highly skilled “hands on” management
Branch Service Manager Job Description
- Appraising performance of team members, rewarding and disciplining employees as needed
- Addressing team member complaints and resolving problems
- Carrying out all other supervisory responsibilities in accordance with the organization's policies and applicable laws
- Ability to develop staff through proven management and leadership skills
- Experience in interacting effectively with employees and customers in difficult situations
- Proven management skills in achieving results, including financial, goal setting, planning and review
- Monitoring scheduling, routing and inventory to drive efficiencies and productivity
- Excellent communication skills and the ability to multi-task in a fast paced environment
- Trade qualification (or higher) in relevant field – Refrigeration or Electrical
- Arctik & CFC licenses
- Relevant Electrical license
- Demonstrated ability in use of Microsoft office – basic suit of tools – Word, excel, outlook