Business Performance Manager Job Description
Business Performance Manager Duties & Responsibilities
To write an effective business performance manager job description, begin by listing detailed duties, responsibilities and expectations. We have included business performance manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Business Performance Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Business Performance Manager
List any licenses or certifications required by the position: CPA, JD, EA, PMP, II, PRINCE
Education for Business Performance Manager
Typically a job would require a certain level of education.
Employers hiring for the business performance manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Finance, Engineering, Accounting, MBA, Science, Statistics, Economics, Education, Computer Science
Skills for Business Performance Manager
Desired skills for business performance manager include:
Desired experience for business performance manager includes:
Business Performance Manager Examples
Business Performance Manager Job Description
- Understand outbound strategy for each key portfolio (Collections, Retention, Sales) from a business performance point of view and provide dialer expertise to drive improved performance
- Collaborate with stakeholders to implement outbound strategies that will yield positive business performance improvements
- Drive consistency throughout all the outbound portfolios by leveraging best practices from each respective area understanding industry best practice
- Report and provide insight on outbound performance with daily, weekly and monthly cadence
- Coach and lead 5 direct reports and 20 total reports spread across multiple business segments (Collections, Retention, Sales), across multiple sites
- Manage a team of specialists who track and interpret business results and indicators designing analytical models driving business strategy and productivity
- Develop and enhance order routing analytics to reduce agent-to-agent transfers, improve first call resolution, and increase customer satisfaction
- Recommend and implement action plans based on these indicators/models to mitigate risk and optimize Client Services performance
- Incorporate output of analysis in the Client Service capacity plan and financial projections
- Manage contracts with third party vendors integrating performance into the Client Services capacity plan and ensuring adherence to contracts
- 7-10 years of experience in the areas of Sales Analysis, Forecasting, Demand Planning in the consumer goods industry preferably within a business operating unit
- Strong communications, project management, organizational, lateral thinking, strategic planning, analytical, mathematical, decision-making, interpersonal and leadership skills
- Bachelor in Human Resources, Accounting, Finance, Economics, Business, I/O Psychology or related field
- 1+ years of strong data modeling experience
- Effectively negotiates tradeoffs between scope, schedule and budget
- Responsible for meeting strategic objectives of the project including overall financial goals within scope, cost, and schedule
Business Performance Manager Job Description
- Management and co-ordination of the monthly Technology forecast process including consolidation and reporting
- Co-ordination and consolidation of the Technology Annual Budget and Strategy process
- Oversight of TM1 management reporting system
- Provide support to the wider Technology and Service Area Finance team
- Provide meaningful insight into the businesses performance
- Design and deliver monthly KPI reports
- Deliver a monthly rolling forecast and annual budget
- Identify ways to improve and simplify current process
- Liase with key stakeholders and deliver financial management insights
- Continual process improvement of existing forecasting and reporting activities across Enterprise Technology and the broader Service Area Finance team
- Communications / Translation
- Risk / Credit
- Ability to resolve conflicts resulting from differences of opinion, through discussion, negotiation or escalation, to the satisfaction of all parties
- Solid tactical planner, communicator and leader and developing strategic business visioning skills
- CA Qualified with 4+ years experience
- Ability to grasp new concepts and ideas with new products
Business Performance Manager Job Description
- Conducting continuous Risk oversight for Business Management
- Accountable for the operations for PM Operational Risk & Compliance – people days, team operating rhythm, business excellence
- Act as the TIA, Passion for Customers and Kaizen team champion and representative
- Create and maintain business-to-business relationships with major corporate customers, OEMs, channel partners and ISVs
- Customer management (pricing, reporting, forecasting)
- Get software and product samples to potential customers and coordinate internal resources needed for the customers with the BU
- Establish and manage a local and global ecosystem
- Create and maintain B-to-B relationships with major corporate customers, OEMs, Channel Partners and ISVs
- Create new business using GPU compute technology products to key corporate customers and ISV’s primarily in that market area
- Ensure full understanding of service level metrics across the organization with standard names, measures and expectations
- Supports market plan review and action planning routines across all four communities (Workforce Planning, Sales Effectiveness, Operations & Controls Effectiveness and Business Performance Management) to enhance business performance and updates quarterly to ensure deep understanding of ongoing internal & external factors impacting business performance
- Attention to detail and strong written and verbal skills essential
- Proven people leadership ability
- Solid understanding of Business Excellence principles
- Strong understanding of Business Improvement principles
- Tertiary qualifications (Bachelor or with Post Grad) in Commerce/Business/Finance or a related discipline is preferred
Business Performance Manager Job Description
- Advise Finance and Sales about service impact on revenue projected in F-Calls
- Confirm delivery of key product and key launches throughout the year
- Assist the merchandising team to track allocated products, including providing guidance on allocation processes
- Provide clear communication on air freight/fill rate scenarios to all involved parties, highlighting possible air freight spends to appropriate senior management
- Conduct root-cause analysis into problem areas and provide feedback to improve metrics
- Create templates and tools to give clear and easy visibility of key metrics to executives and other decision-makers
- Participate in S&OP, roll-up reported service metrics
- Understand and root cause links between Fill Rate and On Time Delivery to Request and Confirm
- Focus and awareness to Brand Marketing Campaigns, Product Launch (Curry) and Brand Initiatives ensuring focused reporting and communication
- Supervise and train a team of analysts who will contribute to the above goals and responsibilities
- Extensive experience in sales and business development to enterprise customers and vertical ISVs in the HPC market place, with good contacts within the HPC Supercomputing community
- Strong organisation skills, with a logical approach to problem solving, good time management and task prioritization skills
- A good degree from a leading university in a technical or business discipline
- Significant experience in sales/business development to enterprise customers and vertical ISVs in the HPC market place
- Knowledge of the HPC Super Computing market in France
- Good contacts within major HPC centers and key research centers / universities
Business Performance Manager Job Description
- Provide holistic business performance insights, leveraging reporting to inform ongoing reviews and action plans
- Implement appropriate monitoring and measurement mechanisms to track overall success of business performance initiatives
- Monitor plan performance including identifying strategies to achieve any additional Regional challenges including monitoring FTE investment/divestment and adherence to workforce plans
- Support quarterly market plan review and action planning routines across Workforce Planning, Sales Effectiveness, Operations & Controls Effectiveness, and Business Performance Management
- Facilitate regional planning exercises and liaise with national office
- Identify best practices across markets and make recommendations to share and adopt best practices to drive results
- Resolve urgent operational and business issues with escalation to Regional Operating Officer
- Provide guidance to team on analysis and implications based on the integration of multiple data sources to provide holistic understanding of the business, and future implications
- Provide guidance to team on continually scanning the macro-environment to understand the broader forces impacting Hershey’s business results
- Manages the performance and financial reporting for Service Company to identify trends and provide insight through reporting
- High level contacts within the ccosystem (customers / ISVs / channel partners)
- Good technical knowledge of HPC
- Knowledge of the HPC Super Computing market in the UK and Ireland
- Strong financial and analytical skills (expert in Excel)
- 7+ years Investment Management industry experience &/or implementation experience with an Asset Management system vendor relating to OMS and Performance systems
- Familiarity with performance analytics including coverage of absolute and relative analyses against benchmark, performance contribution, ex-post/ex-ante risk, top-down single level attribution, top-down multi-level attribution, bottom-up attribution, and fixed income contribution, integrated with market data