Performance Manager Job Description
Performance Manager Duties & Responsibilities
To write an effective performance manager job description, begin by listing detailed duties, responsibilities and expectations. We have included performance manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Performance Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Performance Manager
List any licenses or certifications required by the position: FEMA, ITIL, PMP, PROSCI, ITIL4, UL, FAA, IMPRV, ASQ, SIGMA
Education for Performance Manager
Typically a job would require a certain level of education.
Employers hiring for the performance manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Engineering, Finance, Education, Performance, Management, MBA, Marketing, Economics, Business/Administration
Skills for Performance Manager
Desired skills for performance manager include:
Desired experience for performance manager includes:
Performance Manager Examples
Performance Manager Job Description
- Measure, monitor, analyse and report of service provider performance against Service Levels
- Develop and manage a process for the collection, review, application and reporting of Service Level Credits, including notification to Commercial Managers and confirmation of credits through Billing
- Manages a performance analytics client servicing unit by overseeing the performance management process, identifies training and development needs, and establishes performance standards for the unit
- Works with upstream operational teams to provide on-going satisfaction of investment services to the investment practice
- Provide support to improve the performance management system of VA OI&T for increased efficiencies and mission effectiveness
- Performance Manager, in collaboration with the engagement team, will develop logic models for new measurements as necessary to attain desired state of standards, and will support the design, development, and deployment of tailored matrices
- S/he will provide regular updates to project team the client
- Program manage workstreams for the performance plan
- Activate key Performance initiatives in Dublin aligned with country, regional and global strategies
- Collect and prioritise post-sales performance product feedback
- Swift decision maker who works well under pressure
- Ability to lead and extend a team of top-talent senior performance engineers
- Plan and manage EU performance display operations for adidas and Reebok to deliver profitable campaigns to achieve our KPIs
- Understand and manage the relationship with several external technical vendors (Agency trading desks, DSPs, SSPs, ad networks, data exchanges) centralizing the strategy between all different third parties involved
- Drive incremental sales in performance display campaigns for all EMEA markets
- Manage the production and QA process of creative assets for performance advertising, including standard IAB ad units for display (including compliance to brand guidelines) via our in-house creative, and brand marketing activation teams
Performance Manager Job Description
- Responsible for receiving all slot parts ordered and ordering all slot parts and all slot machines
- Organizes and coordinates the activities of Slot Technical team
- Accepts overall responsibility and accountability for maintaining the Quality Management system (BMS) which includes all company policies, procedures and work instructions
- Monitors and reports on performance of the Business Management System to executive management at defined intervals
- Works with VP Global Quality, the Process Owner for the Quality Process, to ensure Quality policies and procedures are maintained and updated as required
- Serves as a member of the Management System Steering Team
- Prepares Annual Quality/Performance Management Plan and outlines strategies and goals for the Fiscal Year (FY), and monitors progress towards goals
- Provide support and guidance to the Line of Business (LOB) personnel as required relative to quality issues
- Monitor performance regression systems to insure 100% uptime
- Ongoing holistic category / business retail and financial performance consumer and retail trends monitoring via dashboards, pro-active analysis and internal and external environment assessments
- Ability to communicate throughout different stakeholders on all levels of an organisation both technical and non-technical
- Understanding of wider digital marketing strategy (including ATL)
- Exceptional attention to detail and analytical mind set
- 2-3 years display performance media experience gained from agency trading desk, RTB technology vendor, publisher or advertiser, with a clear focus on sales campaigns
- Solid technical experience with ad serving, DSP/SSP and technical implementations (e.g pixels)
- Strong understanding of digital infrastructure and tracking methods including cookies, tag management, cross device measurement technologies
Performance Manager Job Description
- Assist Performance & Risk Managers with review and tracking of Key Performance Indicators
- Liaise with the Competitive Intelligence team
- Chair daily meeting with Operations Managers to review performance, forecast accuracy and sickness levels and to devise an action plan as necessary for the current day/week
- Calculate and manage daily service delivery targets in order to attain weekly and/or monthly targets
- Liaise with the client with regards to issues with performance, adherence and productivity as necessary
- Provide consultancy to both Operations and the Client on ways to route calls more efficiently given contractual constraints
- Facilitate and implement solutions with the rescheduling and optimisation of exceptions, to minimise impact on the floor and to mitigate hotspots and maximise availability
- Support OMs to maximise performance by co-ordinating TL’s to react appropriately during busy periods
- Review adherence data using OPT and Firefly and highlight any concerns with TLs and Oms
- Prompt TLs to manage BSL alarms other OPT alarms accordingly and highlight any concerns to Oms
- Experience with investment analytic systems
- CIPM, CFA or willingness to purse
- A Bachelor’s Degree in business related field is required
- You will need at least 7 years of strong sales experience in retail bank or financial institutions
- You will have strong skill and interest in designing and running campaigns and events end-to-end to drive results
- Demonstrated data analytics and modelling capabilities are imperative to the position
Performance Manager Job Description
- Be responsible to recruit and maintain a team of performance engineers with a mix of full-time, contractors college-hires
- Serve as manager of remote/on-site consultant performance test engineers
- Be responsible to keep up-to-date with the latest performance testing tools and technologies so as to serve as an expert
- Serve as the business owner of the central knowledge repository, the Operations Knowledge Marketplace, with responsibility for
- Conduct carrier performance scorecard reviews and lead development of corrective action plans
- Lead carrier transition process, including implementation planning
- Partner with Procurement to support RFP events and off cycle activities which align with Carrier Management strategy
- Collaborate with Packaging Engineering to reduce damage and defects driven by poor primary packaging and sub-optimal pallet patterns
- Analyze Catsweb (Quality Reporting System) complaints to identify primary themes and develop and monitor action plans to resolve (warehouse & transportation)
- Lead digital optimisation both on YouTube and Daily content
- 7 years of experience managing a team involved in performance measurement or a trust-investment related support function
- Strong understanding of financial concepts, rate of return calculations, and awareness of investment types across multiple asset classes generally acquired through an undergraduate degree program, or related work experience
- Analytical and problem solving skills are required to understand and resolve investment solutions for clients
- Leadership and organizational skills are required to closely manage team’s goals, resources needed, and to assess and develop the skills of the staff
- Analyze year-to-date metric variances
- Work with Project Design Services and IFM platform leaders to develop processes that integrate our teams resulting in improved performance for the client
Performance Manager Job Description
- Ensure program performance information is used in budget justification and defense materials
- Incorporate approved measures into NGA & MGA performance dashboards
- Input data into ODNI Performance Management and Reporting Tool (PMRT)
- Support NGA Program Mid-Year and End-of-Year Execution Reviews
- Support client's review and assess KC performance data and narratives for NGA Program documentation
- Support, facilitate, or lead PPM team meetings, brief senior leaders and other employees of PPM matters and issues, and provide PPM subject matter training as required
- Accomplish NGA’s annual performance measures review per oversight guidelines, task instructions, and review completion timelines
- Accomplish program performance measures design, development, testing, and implementation activities for NGA and the NSG that support senior leader and oversight authority performance measurement priorities
- Collaborate with the Financial Management Directorate to integrate PPM information into IPPBE products
- Orchestrate NGA-wide development of program year Expected Accomplishments (EA) and integrate the EAs into IPPBE products per guidelines, instruction and delivery timelines
- Working knowledge of statistical extraction and file manipulation
- 5-8+ years prior experience evaluating performance management systems in a large IT organization is essential
- Candidates must be familiar with the theory of change to manage the design and development of new measures as required
- Candidate must possess strong quantitative and qualitative analytic skills to evaluate, improve, or develop new performance measures for an IT organization
- Three years slot operations experience in a high volume Slot Department
- Two years supervisory experience in a high volume Slot Department