Customer Coordinator Job Description
Customer Coordinator Duties & Responsibilities
To write an effective customer coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included customer coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Coordinator
List any licenses or certifications required by the position: ASE, ITIL, DOT, PMP, APICS, V3, CUSA, OSHT, CIH, CSP
Education for Customer Coordinator
Typically a job would require a certain level of education.
Employers hiring for the customer coordinator job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Associates, Communications, Education, Technical, Management, Administration, General Education, Medical, Manufacturing
Skills for Customer Coordinator
Desired skills for customer coordinator include:
Desired experience for customer coordinator includes:
Customer Coordinator Examples
Customer Coordinator Job Description
- Offers coffee or other refreshments to clients or visitors who are waiting
- Answers customer inquiries, as needed, or directs the inquiry to the person best able to answer
- Maintains employee and department directories
- Maintains a neat and clean reception area
- Oversees scheduling of the conference rooms
- Sets up meeting rooms with drinks and food as necessary
- Provides general administrative and clerical support to multiple business lines
- Prepares correspondence and documents
- Co-ordinates meetings and organizes catering
- Contribute to team efforts
- One (1) year customer service, transportation sales, pickup and delivery administration or management, transportation dispatch or directly related experience required
- Knowledge of/experience in transportation, warehouse or distribution environment
- Knowledge of warehouse and/or software applications, routing and dispatch software applications preferred
- Understanding of DOT, OSHA, and all other related safety regulations strongly preferred
- Ability to utilize multiple databases
- Understands all applicable bank policies
Customer Coordinator Job Description
- Handle customer inquiries as it pertains to Service Center Support services and processes
- Process all Service Center Support requests for warranty, trade, and contract customers
- Primary point of contact for all Service Center customers
- Order entry and edit, purchase order reconciliation, possible credit verification, billing and scheduling
- Provide appropriate information to customers including pricing, turn-around time, blanket information and applicable discounts, Agilent repair terms and conditions in regards to entitlement for warranty and contract repairs
- Maintains Service Center databases to accurately reflect the status and location of customer units, loaners, and Express Exchanges products
- Consistently exceed customer expectations through sensitivity to customer needs and empathy with the customer’s situation to meet customer satisfaction goals as measured by ACS Survey
- Must meet all Field Service Center Coordinator measures
- Planning and Organizational skills for management of work processes
- Understanding of work order performance cycles in order to monitor actual service times and compare to projections
- Typically minimum of 1-3 years relevant experience for entry to this
- Location for this position is Gurgaon/ Manesar
- Understanding of DOT, OSHA, and all related safety regulations strongly preferred
- Three (3) years customer service experience, preferably with a homebuilder
- Must have strong Word, Excel and organizational skills
- Minimum 3 Years' experience in Direct Trade (Sales, Customer Marketing)
Customer Coordinator Job Description
- Daily reception duties, as the face of the school provide a warm and friendly welcome to all students and visitors
- Deal with general daily student enquiries
- Helps with administration of student course changes and enquiries
- Support the school’s Transfer Coordinator – follow up return transfer list and book transfers in school for departing students
- On call duty in school on Sundays, assisting with student arrivals/departures
- Support with Under 18 attendance checks and follow up
- Process incoming bookings and liaise with sales offices regarding enrolments
- Distribute incoming mail and frank outgoing mail
- Welcome all visitors to the school
- Be aware of all tasks and responsibilities within the department and able to provide cover for other members of the Customer Support team when needed
- Highly conscientious/well-organized
- Partner with Sales and work collaboratively with entire Supply Chain Team
- Limited customer travel
- Ability to influence customers to what is “best” for their needs
- Builds relationships through being personable and non-scripted
- Ability to authentically empathize with the customer’s concerns
Customer Coordinator Job Description
- Assists with health & safety in school
- Primary point of contact for Vendor Standards manuals and related customer informational requests within assigned territory
- Manage the flow and storage of compliance-related information via DMS, databases, dedicated system drives, on line storage and applications, and other mediums
- Support 15-20 sales representatives in North America
- Process orders and provide efficient response and resolution to sales and customer related requests
- Provide superior customer service and support to internal and external business partners (e.g., sales consultants, sales operations and supply chain team members)
- Perform key customer-facing activities including order creation for loaner equipment in multiple operating systems, complex orders, billing, efficient/effective handling and resolution of escalated issues and inquiries, including sales order management activities supporting customer relationships within assigned business specialty area
- Research complex issues and inquiries, and fully investigate them to resolution, including following-up on open inquiries and escalating unresolved issues to the appropriate subject matter experts
- Manage warranty service requests via email or the Meritage website, verify close of escrow dates to ensure warranty requests are valid
- Receive and expedite calls from homeowners and vendors as appropriate
- A minimum of an Associates Degree in business administration or comparable experience
- Decisions/commitments regarding install dates must be confirmed by Regional Service Manager
- Decisions/commitments regarding delivery dates must be confirmed thru Logistics
- Decisions/commitments regarding training dates must be confirmed by Training
- Technical knowledge related to electrical power, compressed air, ventilation
- Knowledge in the area of shipping logistics
Customer Coordinator Job Description
- Prepare reports and track data for AVID survey responses and scores
- Assist, as required, with follow up calls to homeowners verifying completion of warranty repairs
- As required, participate in special projects relating to warranty events or focus groups
- Work to better understand general construction knowledge
- May accompany the Customer Service Manager on homeowner walk-throughs / orientations
- Provides accurate information to Distributors regarding the status of orders, availability, specifications and requested changes to specification in support of their sales activity
- Perform assigned duties related to Distributor Consignment order processing including monitoring Distributor inventory levels, consignment machine hour reading and tracking actual machine location by distributor branch
- Receives processes and coordinates all Distributor machine and attachment orders
- Maintain a level of knowledge of machine specifications, manufacturing procedures and marketing programs to be able to accurately guide distributors through the ordering process
- Ensures that correct prices and terms are applied to each machine and attachment invoice
- Experience working in a service environment preferred
- Appreciation of and interest in international cultures
- Creative problem solving & ability to remain calm under pressure
- Outgoing, fun, with a good sense of humor and positive attitude at all times
- Knowledge of ERP (SAP) Sales & Distribution Module
- Minimum of two (2) years’ related customer-focused experience required