Fulfillment Manager Job Description
Fulfillment Manager Duties & Responsibilities
To write an effective fulfillment manager job description, begin by listing detailed duties, responsibilities and expectations. We have included fulfillment manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Fulfillment Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Fulfillment Manager
List any licenses or certifications required by the position: APICS, PMP, ITIL, CPIM, CSCP, WMS, CLTD, VCA, ISM
Education for Fulfillment Manager
Typically a job would require a certain level of education.
Employers hiring for the fulfillment manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Engineering, Education, Management, MBA, Supply Chain Management, Business/Administration, Finance, Technical, Leadership
Skills for Fulfillment Manager
Desired skills for fulfillment manager include:
Desired experience for fulfillment manager includes:
Fulfillment Manager Examples
Fulfillment Manager Job Description
- Develop training programs for equipment and build training to help educate associates help build their professional development
- Partner with operations on initiatives for implementing improvement projects participate in Kaizen events to provide support for finding ways to continue to improve
- Possess the ability to offer constructive feedback in order to motivate and drive performance to very high standards
- Collaborate with the Director of Day Shift Operations and Day Shift Fulfillment Manager
- Research/recommend new procedures or technologies to improve service levels
- Strong conflict resolution, problem solving, and decision making skills
- Assess staffing needs and requirements and meet or exceed performance standards
- Manage trends and business changes, while building flexibility within the teams
- Create a safe and positive work environment for all employees
- Develop strategies for meeting future facility and business goals/objectives
- Meet customer order demands, inventory accuracy, and cycle count requirements
- Report performance against weekly and monthly goals
- Oversee tactical planning with Team Leaders and Support Groups through problem solving and decision-making processes
- Manage projects while maintaining daily operations
- Minimum of 3 years’ experience in a supervisory/management level position in a warehouse/distribution center environment
- Proven ability to work and communicate with all levels of the organization
Fulfillment Manager Job Description
- Has a proven success record in supervising, training, coaching/motivating, problem solving and developing team members
- More than 3 years’ experience in a leadership position in a warehouse/distribution center environment
- Ability to encourage collaboration across the team and business unit
- The ability to motivate and lead team members
- The ability to adjust to competing and shifting priorities
- Provide monthly production plans that support both forecasted demand and build capacity
- Partners with the leadership team to develop and execute strategic
- Leading a group of supervisors directly with a total base team of 50+ associates
- Assessing and training supervisors and associates in the selection, packing and shipping of orders
- Assessing performance and providing feedback to Senior Warehouse Operations Leadership
- Conduct order shipping inspections to ensure shipment accuracy
- Understanding and providing leadership support for safety and security within the Fulfillment Center
- Ensuring high quality of work and maintain accuracy and integrity of inventory
- Confirming all documentation requirements are correctly completed and retained
- Managing individual department objectives and coaching the associates to reach their respective department’s productivity and inventory accuracy goals
- Develops and communicates OMNI fulfillment strategies that support financial and marketing strategies through partnership with merchants, planners, demand forecasters and Supply Chain (DC and retail)
Fulfillment Manager Job Description
- Drive consistency across department by leading, training and developing RAAs through leadership development, performance management, and fostering growth of team
- Drive implementation on new store fulfillment through collaboration with RAM, New Store RAA, RACM, Merchant Planner, Visual Merchandising, and RMM/Field
- Participate in cross-functional initiatives to develop/enhance processes and systems to support fulfillment activities and improve fulfillment infrastructure, inventory productivity and flow of product
- Extensive cross collaboration work with teams both in the FC in Reno, the Ohio facility and Corporate working with analytics, transportation, merchandising, technology (WMS) – forging relationships, understand the business needs for each department and implementing solutions
- Develops and executes strategic business plans, operational goals, and performance metrics that drive dispatch and tech productivity to ensure a high level of customer service and satisfaction
- Work with Accounting department to ensure work is invoiced properly
- Interface with sales representatives, logistics, supply chain, planning and other departments regarding order backlog issues including, but not limited to, order hold releases, product configuration issues, shortages, expedites
- Order to Delivery life cycle oversight
- Continuous process improvement and troubleshooting
- Leading enhancement projects, including garnering alignment from stakeholders
- Proven ability to effectively motivate, develop, and manage 50+ employees
- Allocation, Excel, Kodiak, Enterprise preferred
- Experience in a variety of functions including some of
- Prior experience managing/overseeing the delivery of global flexible fulfillment/order management system rollouts including functionality for inventory visibility, buy online and pick up in store, back order/pre-order capabilities
- Understanding of all business touch points of a flexible fulfillment/order management system rollout, including retail field, ecommerce, customer care, planning, finance, and other areas impacted
- Ability to identify issues and recommend solutions across multiple projects on which the flexible fulfillment implementation may depend
Fulfillment Manager Job Description
- Conduct comprehensive data analysis to drive decision making
- Management of multiple vendor relationships and third party fulfillment partners
- Working closely with IT to ensure the website is functional and back end sourcing logic rules are operating as expected
- Assessing, determining, and developing the proper metrics and KPIs to evaluate the business
- Manage specialty programs as needed
- Lead team of KYC Specialists supporting development and engagement
- Manage workflow daily and prioritize case work
- Partner with peers daily to assess overall needs and adjust priorities accordingly to assure team’s overall success
- Produce reports, analyze data and metrics, populate visual management dashboards
- Follow well managed practices
- Plan, organize, schedule, forecast, coordinate and manage all cross functional activities
- Of a seven day a week, 362 day a year operation to minimize down-time and ensure all company and customer demands are met effectively
- Review/analyze operational reports and initiate changes as needed, to ensure a WOW level of service to our customers
- Develop and implement plans, procedures, programs, and strategies to enhance performance, service levels, and meet all budgetary demands
- Develop a supervisory staff with an emphasis on teambuilding, communication, performance accountability, and positive employee relation’s management
- Promote and reinforce safety and security awareness and compliance to cGMP
Fulfillment Manager Job Description
- Ensure policies and procedures are followed resulting in consistent adherence to requirements to pass audits and exams
- Drive a process improvement mindset particularly engaging associates in ideas and managing through change
- Experience working in team environment across locations
- Time-management, organizational skills, communication, judgement and positive demeanor are a must
- Manage the Card Fulfillment channel
- Directs all forward logistics activities in N
- Develop strong partnerships with multiple business teams and leaders on requirements and to organize/communicate change and risk mitigation
- Develop business cases to support new product recommendations, work closely with BSA and Project Manager to relay requirements to translate fulfillment roadmap into well-defined user stories, support day to day activities involving user story development and managing the product backlog
- Work cross-functionally with Corporate IT and Store Operations to train store associates, define pilot programs, metrics for success, and future roll out phases
- Manage and motivate a team of customer fulfillment professionals to resolve service contracts and billing issues in general
- Maintain physical condition of the warehouse by inspecting equipment and issuing work orders for repair and requisitions for replacements
- Maintain a positive image in the community through networking and community events
- 4 or more years of fulfillment and inventory experience preferred
- Liaise and provide direction with Post Production, Mastering, Media Services, Digital Post, Worldwide TV, Worldwide Digital Sales and Worldwide Marketing and Business Affairs teams to ensure that the Television Series can be serviced as dictated by deals for downstream worldwide markets
- Work with Television Post Production on creating and maintaining delivery and specification schedules to accommodate worldwide deal requirements
- Collaborate with studio Mastering, Media Services and third party vendors for on time deliveries