Market Operations Job Description
Market Operations Duties & Responsibilities
To write an effective market operations job description, begin by listing detailed duties, responsibilities and expectations. We have included market operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Market Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Market Operations
List any licenses or certifications required by the position: PMP, TREP, CPR, BLS, CAMACOL, ITIL, MACC, EDGE, LEAN, AED
Education for Market Operations
Typically a job would require a certain level of education.
Employers hiring for the market operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Mathematics, Finance, Business/Administration, Engineering, Health, Management, Economics, MBA
Skills for Market Operations
Desired skills for market operations include:
Desired experience for market operations includes:
Market Operations Examples
Market Operations Job Description
- Conduct financial center visits and reviews to visibly manage/inspect processes and ensure customer and associate safety, compliance with financial center objectives, policies, procedures and operations
- Provide leadership and coaching to peers in the market by developing and maintaining strong relationships built on integrity and collaboration, providing proactive support, advice and counsel
- Share responsibility for Operational Risk with the Sales Leaders in the supported market(s)
- Assist Market Leadership Team with elimination/reduction of client service barriers
- Coach market leadership on operational routines, change management and adherence to regulatory and folio requirements
- Coach a team of field specialists to identify potential or existing risk issues, implement the most efficient action plan, follow up and provide adequate reporting
- Leads and implement different national and regional initiatives in the field
- Will work Monday to Friday, 8am to 5pm, however flexibility in the work schedule is required
- Collaborate with the Field Operations team to provide operational support to in-market teams
- Ensure the successful implementation of key strategic initiatives within the region/market
- Contacting counterparties for netting
- Support Foreign Exchange and Emerging Markets business
- Working with trading and sales to ensure market risk and trade entry is accurate
- Ability to excel within a highly matrix environment, with regular interface to centralized and field-based operational/business functions (finance, network/contracting, medical management, sales, customer service)
- Demonstrated ability to partner across functions to create/deploy effective win/win strategies
- A Bachelor’s Degree in Business, Finance, Accounting, Economics, Math or related
Market Operations Job Description
- Partner with the Compound Market Access Leader(s) to manage the publications process
- Collaborate with the Field Operations Specialists to ensure appropriate action is taken to close gaps identified
- Establishing key performance indicators, building performance dashboards, analyzing performance and recommending corrective actions to drive pull-though initiatives driving growth and profitability
- Proactively engaging leaders to identify opportunities for improvement
- Working with and presenting recommendations to the Senior Director Market Access Marketing, Account Leadership Team, and key internal stakeholders (Patient Services, Specialty Pharmacy, Pricing & Contracting, and commercial leadership)
- Collaborating and managing relationships with cross-functional business partners to ensure alignment of initiatives and execution with organization goals and objectives
- Work closely with stakeholders to turn business problems into analytical projects
- Gather, model, and visualize data from across the company
- IPMP
- Assess staff capabilities and skill sets to determine best work alignment and make recommendations for best fit scenarios
- Assist Interest Claim team on investigations of interest claims
- Perform daily POLAR reconciliation – FOBO (front office to back office reconciliation check) and follow up action to resolve breaks
- A minimum of 6 years of relevant industry experience or an equivalent combination of education, training and experience that would provide the knowledge, skills and ability required
- Must have at least 6 years working experience in the investment industry
- Extensive working knowledge of complex investment products
- Interpersonal skills necessary to communicate effectively with a variety of individuals in a global team environment including subordinate employees is required
Market Operations Job Description
- Daily review of front office system reconciliations and work with outsourced back office and trading desk to rectify outstanding issues
- Rectify outstanding asset setup issues and corporate actions
- Follow up on trade breaks, overdrafts and other cash related issues
- Work with IT with regard to trade data quality, efficiency of processes, electronic trading system connectivity
- Post and approve client cash activity
- Monitor account on boarding and transition activities and resolve any related issues
- Participate in weekly service meetings to discuss business activity, open issues and outline steps to resolve any outstanding items
- Review and approve leveraged loan trade details and work with loans team in rectifying any trade related details
- Work with London Market Operations Team in aligning procedures and oversight methodology
- Complete additional, ad-hoc tasks as required
- Assist Reconciliations team on investigations of nostro breaks
- Must show the ability to make quick decisions, establish priorities and concentrate on detailed information under stressful conditions on a daily basis including the ability to handle time critical situations
- Ability to mentor team members and assist them in developing skills
- The ability to cooperate in a global team environment is critical
- Strong facilitation, project management and presentation skills
- BA/BS degree (MBA helpful but not required)
Market Operations Job Description
- Execute consistently through formalized management routines
- Coach FCMs and provide feedback to improve individual and market performance
- Coach CMs to identify risk and service opportunities for improvement by analyzing key performance indicators and inspecting associate behaviors
- Track broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required
- Coordinate all office moves
- Perform more administrative duties as needed such as tracking broker licenses and professional memberships, manage onboarding of new hires, business continuity, coordinate moves, track vacancies and utilization
- Development and implementation of complex cross-functional processes (e.g., secondary data governance)
- Develop new standard operating procedures that are considered complex and require broad cross-functional alignment with leadership from epidemiology, quantitative sciences, and research and development leadership across Therapeutic Areas, GCSO, and Regional Medical Affairs and Market Access including Real World Evidence functions
- Partner with the Compound Market Access Leader(s) to manage and ensure successful Global Market Access Operating model via the Compound Market Access Team(s) and Extended Market Access Team(s)
- Manage the TA/Product Market Access Budget and vendors
- Checking matrixes, ensuring correct bookings and fund flow for all STG projects and commercial loan bookings
- Minimum 3-5 years as Bank Operational supervisor
- Experienced in Bank operation and procedures, preferably Treasury Operations area
- Cooperative and Team Player
- Ensure adherence to related processes within the quality department, including training
- Attend training, participate and coordinate HEDIS reviews
Market Operations Job Description
- Lead and manage Supply Chain activities for market facilities
- Flexibility in the work schedule is required
- Working closely with technology teams to communicate and clarify requirements
- Analyze market needs
- Communicate efficiently with direct reports, supervisor and internal/external colleagues
- Fully train and hold direct reports accountable
- Recognition and communication of market trends with recommendations for action
- Flawless execution of all aspects of the program
- Proactive anticipation of problems and situations and appropriate resolutions of same
- Conduct shift walks to ensure resources are distributed appropriately, observe any potential shrink exposure, facility is secure, and relocates resources if necessary
- Monitoring and matching MT320/330 SWIFT messages in TCM Matching Tool and highlighting trade discrepancies/NIS to traders/counterparties
- Monitoring emails/Reuters/fax for manual confirmation
- Liaising with IT for all IT resolution, simultaneously escalating issues to Cash management on potential failed payments/receipts
- Good analytical, organizational and interpersonal skill, ability to intervene in several sensitive systems
- Strong perseverance and diligence towards attaining goals and effective time management
- Proficiency in Microsoft Excel, Word and other PC applications