Operations Support Job Description
Operations Support Duties & Responsibilities
To write an effective operations support job description, begin by listing detailed duties, responsibilities and expectations. We have included operations support job description templates that you can modify and use.
Sample responsibilities for this position include:
Operations Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Support
List any licenses or certifications required by the position: JLPT, CET, ITIL, NISM, CDL, MCAD, ASE, CPSM, APICS, HR
Education for Operations Support
Typically a job would require a certain level of education.
Employers hiring for the operations support job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, Business, Computer Science, Engineering, Graduate, Technical, Management, Associates, Communication, Accounting
Skills for Operations Support
Desired skills for operations support include:
Desired experience for operations support includes:
Operations Support Examples
Operations Support Job Description
- Develop and maintain a master document and schedule of all Loan Operations procedures to ensure periodic review and accuracy, and coordinate with process owners for timely updates
- Work with Loan Operations management and staff to develop written procedures to support existing and future functions and processes, including any system updates and regulatory changes
- Provide training to staff on new products, procedures, system implementation, regulatory changes
- Support Client Service and Operations Associates
- Support the International Securities Lending Trading Desk
- Create and manage various reports for deals
- Oversee deal review
- Maintain deal structure updates and market updates
- Check inbound client documents for accuracy
- Interface to and support MU’s PA’s (MS, MS Sales & CS) with estimations for all delivery costs related to offers
- Community Development is charged with executing and monitoring the HBUS compliance program for the Community Reinvestment Act
- Prior experience with stock loans
- At least 8 years experience in Procurement, IT and Capital expenditure, Subcontractor and third party expenses, Resource Management, Billing activities
- Previous experience in an operations/finance support role
- Leads the development, deployment, awareness, implementation and compliance of Tools Management process for allocated accounts
- Facilitates the Tools requirement from respective representative from SRF, Assurance teams, D&P, Engineering and MSIP for respective account/customer
Operations Support Job Description
- Diagnose and fix (based on run-book and knowledge) Incidents which are raised through Monitoring Tools, or via the Production Conference Bridge
- Work with other teams to add additional run-books and maintain existing run-books
- Work with 2nd and 3rd level IDS teams to implement Incident fixes, work-around and data recovery
- Open, update and closing of OIR’s (Incident tickets) according to IDS standards
- Escalations to IDS’s third party vendors and IDS teams according to IDS standards
- Responsible for purchase requisition accuracy and specifications
- Lead and manage requisition process with sourcing for PO issuance
- Monitor and maintains purchase orders till closure, backlogs and delays and weekly report out
- Internal POs - Ensure timely closing & payment of Internal PO’s including resolving issues of IBS Rejects / Holds
- External POs - Support and guide various Vendors on scanning their Invoices with Bank details, PO’s, and DN’s to our new E-Invoicing Apex Markview Portal – to - ensure all TC Vendors Invoices 100% upload and receiving receipt in the Oracle system
- Specialist – 8 years and more experience in Telecom/IT , leads the compliance, audit, costing of tools, governance meeting
- 3 to 5 years of previous experience as change manager
- Ability to take decisions in face of heavy pressure
- Clear understanding of change terminology, ITIL essentials certification is desirable
- Good business and customer understanding abilities
- Review assigned service calls for completeness and accuracy
Operations Support Job Description
- Solving issues for POs when billing is booked but not invoiced - No invoice generated
- Resolve Purchase Order (PO) specific issues and invoices issues
- Work with Quality, BB, IT & Tooling Team on initiatives to improve Billing process for the region - Outage Intelligence, Smart Outage
- Work with managers to ensure accuracy and proper approval of timesheets and to ensure that all time and exceptions are properly coded and documented through time-keeping system (Kronos)
- Prepare all month end payroll accruals for review along with reconciling plant payroll and labor reports
- Responsible for processing of unemployment claims
- Gain an understanding of union contract(s) and ensures consistent application of the terms of the contract related to payroll processing
- Responsible for accurate and timely processing, reconciling, and transmitting of hourly payroll for a bi-weekly pay cycle in plant manufacturing environment (in some cases, responsible for multiple sites) using Workday, Kronos and other internal subsystems
- Prepare all month end payroll accruals and journal entries for review along with reconciling plant payroll and labor reports
- In union facilities, gains an understanding of union contract(s) and ensures consistent application of the terms of the contract related to payroll processing
- Confirm business hours as needed
- Review closure requests and determine accuracy before closing the ticket
- Vendor Management – Reassign service calls in dual coverage areas if one service provider cannot complete
- Advance knowledge of the Operations and use of Office Systems
- Knowledge of the banking or financial services fields
- Solid analytical and assessment skills
Operations Support Job Description
- Maintain and keep records on all equipment including legs, conveyors, cleaners, vehicles and all other facility equipment
- Lift 35 kgs, climb ladders, stairs and bins
- Executing daily/weekly/monthly routine tasks
- Invoice processing and retention
- Team project support
- Vendor system and access set up support
- Maintaining and adjusting system generated documents
- Implementing and training team members on new system features and developments
- Overseeing web bookings and confirmations
- Monitoring direct tour operator bookings as entered in system
- Experience with IT, Technology, and Systems
- Within the last 7 years, a minimum of 5 years experience in four (4) of the following (one of which must be Systems Engineering)
- Ensure compliance to industry rules and regulations
- Establish and maintain excellent working relationships with others
- Very strong inter-personal skills – able to build rapport and personal connections with people from all walks of life
- Systems/Application support experience OR Associates/Bachelor’s degree
Operations Support Job Description
- Troubleshoot calls from drivers, serving as primary point of contact
- Review and analyze previous day’s deliveries to ensure routes were adhered to and efficiency levels were met/exceeded
- Schedule, track and coordinate all mandatory EH&S compliance programs, Technical Training, OQ and Safety Observations following up with employees as required, ensuring 100% employee completion in accordance with timeline targets
- Responsible for managing the employee uniform orders and Personal Protective Equipment orders including tracking of eligibility, returns and managing overall program within budgeted allocation
- Monitor and report on outstanding QA/QC compliance requirements, ensuring follow-up action within compliance targets (30 days)
- Code, input invoices in Markview for 3rd party expenditures
- Ensure contractor workforce status in ISNetworld remains compliant
- Provide daily support for Peoplesoft, IT requests, ELMS, Contract Renewals, and office supplies
- Track/validate employee banked overtime and quarterly payouts to ensure compliance with policies
- Gather, input and track employee exception time reporting/premiums for unionized staff
- Experience with a variety of IT systems, networks, hardware, and software
- Experience with accreditation documentation standards, including RMF, DoDAF, DCID 6/3, or ICD503
- Ability to turn abstract ideas and concepts into concrete ideas for development teams
- BA or BS degree in CS, Systems Engineering, IT, or technical field preferred
- High school diploma or general education degree (GED) and one (1) or more years of related experience and/or training
- Bachelor degree in Engineering preferably in Mechanical Engineering, Process Engineering or Chemical Engineering