Business Operations Support Job Description
Business Operations Support Duties & Responsibilities
To write an effective business operations support job description, begin by listing detailed duties, responsibilities and expectations. We have included business operations support job description templates that you can modify and use.
Sample responsibilities for this position include:
Business Operations Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Business Operations Support
List any licenses or certifications required by the position: MBA, ITIL, HR, CPI, IA
Education for Business Operations Support
Typically a job would require a certain level of education.
Employers hiring for the business operations support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Finance, Computer Science, Accounting, Business/Administration, Economics, Management, Engineering, MBA
Skills for Business Operations Support
Desired skills for business operations support include:
Desired experience for business operations support includes:
Business Operations Support Examples
Business Operations Support Job Description
- Create a manual statements based on investigation and reconciliation
- Review General Ledger Balances on loans
- Close loans in the Operating system
- Maintain Asset details
- Review and reconcile Overdue Interest where required
- Email final monthly statements to the Sales Team
- All requests to be attended to within the agreed SLA’s
- End Client's Custody and Management Fees Processing
- Able to communicate in English and any other preferred language from these regions (for example Czech/Slovakian or Arabic)
- Answering e-mails to internal and external clients
- Possess good critical thinking skills and initiative to investigate and resolve issues with
- Minimum 5 years of experience in any function with documentary routines in corporate business
- Understanding of procurement and marketing preferred
- Data analytics experience preferred
- The Sr Operations Analyst may serve as a Wholesale Services lead for the coordination and delivery of Change Requests in multiple process areas
- Degree in IT, Information Systems/ Computer Engineering/Business, Finance or related discipline preferred
Business Operations Support Job Description
- Conduct various local analysis to address questions on operational trends, impacts, KPIs, financials
- Own Total Contract Value (TCV) reporting through Signed Deals Log (SDL) in accordance to AFM guideline
- Lead order booking for Managed Services on hardware, software and services
- Accountable to keep track of ‘Ship Not Invoice’ performance
- Raise purchase orders and process all invoice payments on time
- Verify payment in accordance to pricing schedules
- Liaise with Finance on cost accruals for large payouts
- Lead unbilled issue resolution with delivery operations
- Drive on time customer invoicing with Customer Operations team
- Lead toner or supplies forecast and actual performance tracking and reporting
- Excellent VBA skills
- Familiar with Vantage Tables and associated reporting
- Knowledge of workforce management systems a plus
- Able to communicate in Spanish and English and if possible Hebrew
- Must possess good communication skills, and have the ability to relate to commercial customers in a positive and problem-solving attitude
- Knowledge and experience using Close Tab’s and Microsoft Access a plus
Business Operations Support Job Description
- Manage toner delivery partners and lead quarterly partners performance reviews
- Lead Monthly Embedded Lease Variance reviews with Customer Operations
- Manage and track End of Term leases with country Service/Account Delivery Managers, Customer Operations and HP Financial Services
- Drive process improvement and lead monthly operations reviews
- Provide operations escalation management support on hardware delivery and toner shortage issues
- Support proactive policy & SOX compliance assessments, and policy changes from HP Corporate Policy Program Office
- Oversees resource decisions and their co-ordination and execution with CCO US Therapeutic Area Leaders (TALs), CSM/CSS Line Managers and Vendor / Resource Management
- In collaboration with PDG Financial Controller and Resource Manager ensures appropriate financial and resource planning in accordance with annual reporting timelines and requirements
- Coordinate and support TALs with PD and RED resource requests, including all modeling and forecasting information required to estimate and supply resource to projects
- Together with the Vendor / Resource Manager, maintains an accurate and up-to-date understanding of the departments in- / outbound staff, including secondments, rotations and development opportunities in and out of the department
- 10+ years of experience building and operationalizing complex, large scale, highly available, big data data warehouses
- Economics or Finance background / orientation
- Familiar with IRIS & CEDAR Tables and associated reporting
- Experience with Visio flowcharts and processes
- Develop trusted advisor relationship with the MU DBS Delivery team and leadership team
- Contribute to the roll out of the Franchise in the MU Consulting Business in alignment with the Global methodology
Business Operations Support Job Description
- Leads the review, analysis and collation of metrics to ensure processes are in place to drive efficiency and reduction of timelines across start up, conduct, contracts negotiation and other measures of productivity of CCO US operations (e.g., site productivity, recruitment)
- Resolve User issues for the CIB CAO Controls application suite (5 apps)
- Diagnose key issues and risks and manage them through to resolution, ensuring clear communication and escalation
- Prioritize and maintain oversight of application issues being addressed by Technology
- Ensure the Business maintains a good understanding of the application suite through active stakeholder engagement and the production and delivery of training materials and User guides as required
- Execution of adhoc reports for the business and support of scheduled reporting
- Work as part of a Global team, though primary focus will be to provide support to the APAC region
- Ensuring that re-usable resources and knowledge are stored in the appropriate knowledge base
- Ensure the Business maintains a good understanding of the application suite through active stakeholder engagement and the production and delivery of training materials and
- User guides as required
- Adopt and reinforce a “single source of the truth” ethos
- Proactively identify non-standard MU reporting, processes and tools to ‘sunset’
- Proven project management ability that shows how to organize, find solutions, and follow through to a successful conclusion, transformation experience
- Ability to inspire others through setting strategic vision and direction within Finance Ops with the Business and Finance teams we support
- Experience in SAP ECC Operations modules (PP, QM, IM, DM, SNP, WM, MII, EWM, TM) or other SAP modules
- Excellent PowerPoint, high level of familiarity with Excel (ability to create meaningful Pivot tables, perform vlookups )
Business Operations Support Job Description
- Portfolio master data management
- Supporting Release Backlog Management
- Portfolio controlling, data analysis and calculation
- Internal portfolio communications
- Organization of internal and external workshops
- Preparation and wrap-up of meetings
- Support for Portfolio change management
- Organizing and managing the JAM page for Portfolio Team
- Participates in various committees, task forces, projects, and quality improvement teams, as needed and assigned
- Ensure effective data management and reporting on key metrics for operations
- High School Diploma or higher or 10+ years of equivalent experience
- 3+ years prior leadership responsibility, either in a direct or indirect role
- Intermediate level of proficiency with MS Word, Excel, and PowerPoint (creating documents, saving documents, moving between all three software programs, intermediate formatting.)
- Demonstrated governance experience
- Working knowledge of commercial mortgages with an emphasis on mortgage terms, interest calculation methods, payment application and amortization
- Excellent Excel, Word and Access skills