Operations & Support Engineer Job Description
Operations & Support Engineer Duties & Responsibilities
To write an effective operations & support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included operations & support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Operations & Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations & Support Engineer
List any licenses or certifications required by the position: ITIL, CCNA, RHCE, CCNP, RHCSA, AWS, CISSP, FAA, SSL, DNS
Education for Operations & Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the operations & support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Information Technology, Science, Technology, Physics, Mathematics, Education, Electrical Engineering
Skills for Operations & Support Engineer
Desired skills for operations & support engineer include:
Desired experience for operations & support engineer includes:
Operations & Support Engineer Examples
Operations & Support Engineer Job Description
- Knowledge and experience with MSCE 2003 and 2008 (beneficial)
- A Bachelor degree with a concentration in an IT-related discipline, or the equivalent experience or qualifications
- Proven experience supporting Active Director (beneficial)
- Experience with liaising with Engineering and Vendors (beneficial)
- A positive, ‘can-do’ attitude, excellent customer-facing skills, and a high productivity rate (beneficial)
- The ability to effectively articulate a status or plan to peers and clients (beneficial)
- The ability to work collaboratively with other team members and builds positive working relationships (beneficial)
- The ability to learn quickly and apply common sense to new situations, but understand when it is appropriate to engage others for advice (beneficial)
- The ability to place a significant level of importance on personal development and understanding then improving upon weaknesses
- The ability to utilise a goal oriented approach, which drives self improvement both personally and professionally
- Programming experience is a plus (ASP, DHTML, C#, Visual Basic)
- Strong knowledge and operational use of video surveillance systems along with break fix implementation
- Knowledge of video capture, transport and encoding technologies including satellite capture, HD-SDI, MPEG2, MPEG4, MPEG2 Transport Streams, JPEG, and PIFF containers
- Understanding of and familiarity with OSI Layer models
- Cross-organizational skills that maintain healthy working relationships
- Experience with network monitoring systems tools and ticketing management systems (Remedy, Jira)
Operations & Support Engineer Job Description
- Aim for continuous improvement in work efficiency by promoting automation and driving improvement across the troubleshooting toolkit
- Improve health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting
- Understand and spearhead additional methods to triage or solve problems affecting the B-PIPE, Server API, Data License and other real-time products
- Partner with sales and account management to build and strengthen client relationships
- Contribute ideas for product development, client notifications, and overall process improvement
- Evaluate current tool suite, capture requirements, and develop tools to improve Operations efficiencies
- Help collect network data to validate assumptions
- Passionate about customer service and 'right the first time' principles
- Ability to function well in fast-paced challenging work environment
- The roles responsibility is to cover business-critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures
- Data center operations( 2 + years)
- 5-8 years of experience in a similar function within a high availability (HA), 24x7, mission critical operations environment providing front-line support for a public-facing service with a high-volume, paying customer base
- A strong passion to contribute improvements and optimize the Cloud Service Operations Center
- Continuously act as an “ambassador” for Cloud Operations by evangelizing Cloud Operations best practices
- Experience managing network infrastructure (switches, routers, firewalls)
- Ability to read and understand complex shell, Perl, or Python scripts
Operations & Support Engineer Job Description
- Work with Tech leads in process optimization and factory ongoing support towards Finishing & Paint on blades
- Design, develop, and modify control systems for prototype, new and existing production equipment
- Program, configure, and troubleshoot Human Machine Interface (HMI) devices and Programmable Logic Controllers (PLC’s) for automated equipment
- Lead and participate in cross-functional teams to support cost improvement projects by optimizing machine and equipment efficiencies
- Manage projects and monitor the status of all elements affecting the outcome of the program, including costs, timing, and performance
- Understand specifications (corporate and plant), standards, and local and/or national electric codes for use in designing hardware schematics and software programs
- Check/Construct electrical schematic packages by laying out I/O, designing magnetic circuits, fusing, control panels, bill of materials and cable layouts
- Research, develop and customize software structure and writing logic from scratch
- Perform commissioning and debugging for intermediate to complex machine applications
- Develop new product and process specifications and test methods for new and existing equipment
- Significant experience in hardware, software, and network troubleshooting in a Windows/Mac environment preferred
- Proficiency in Mac or Windows operating systems and PC hardware, printers, scanners, and other desktop peripherals
- 6+ years in network security with emphasis on firewalls, proxy, and RAS
- Expert background in perimeter security hardware and appliances – firewalls, VPN/RAS, proxy
- Expert knowledge and experience with CheckPoint Secure Platform Pro & Gaia
- Expert knowledge and experience with Juniper security products – SRX, SSL VPN, Netscreen
Operations & Support Engineer Job Description
- Deployment and imaging of Apple devices
- Provide 1st & 2nd level technical support for Mac Users on any issues with application
- Analyse, track and work with SME to identify root cause and provide automated resolution for Mac IT service issues
- Participate in the testing and user communication during the system or application rollout
- Software packaging for JAMF Enterprise AppStore for user self-service
- 3-5 years' experience in a similar role within the financial industry focusing on trading & back/middle office platforms
- Experience dealing with business customers and translating technology into business terms
- Proven background in proactive identification of problems and implementing solutions
- Traccess Implementation for Operations personnel
- Weekend hours are required
- Day to day responsibilities of the MarketMap Operations team
- Hadoop experience or experience with other distributed storage systems like Cassandra, Zookeeper
- BS or equivalent combination of education and experience in life science or engineering
- Experience with powertrain testing and data acquisition
- Experience with basic engine functionality (mechanical & combustion) relative to emissions, fuel economy, performance, & combustion stability
- Excellent communication skills & ability to work with multiple customer & support groups simultaneously
Operations & Support Engineer Job Description
- Specify, install and troubleshoot process control systems and equipment
- Support a variety of new and existing chemical processes by generating process flow diagrams, mass and energy balances, and pre-operations packages including HAZOP’s and risk assessments (FMEA)
- Drive process improvements through data based decision making
- Facilitates communication and action to resolve supply constraints and/or bottleneck
- Provide technical insight to system performance and propose mitigation approaches to potential degradations
- Perform trending analysis of subsystem performance and recommend system enhancements as needed
- Develop Matlab scripts to display and analyze subsystem performance data
- Perform advanced troubleshooting and anomaly support for various system control functions
- Characterize system performance over multiple operating conditions
- Conduct system modeling and simulation exercises
- Experience in financial IT support preferred
- Basic understanding of scheduling systems like Crontab, Autosys, CA7, or Control M desirable
- Familiarity with Netbackup monitoring desirable
- Familiarity with monitoring tools like Nimbus APM desirable
- Understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP)
- Advanced understanding of Network Security devices such as Load Balancers, Firewalls