Patient Care Advocate Job Description
Patient Care Advocate Duties & Responsibilities
To write an effective patient care advocate job description, begin by listing detailed duties, responsibilities and expectations. We have included patient care advocate job description templates that you can modify and use.
Sample responsibilities for this position include:
Patient Care Advocate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Care Advocate
List any licenses or certifications required by the position: MA, CPR
Education for Patient Care Advocate
Typically a job would require a certain level of education.
Employers hiring for the patient care advocate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Psychology, Nursing, Public Health, Healthcare, Health, Health Administration, Social Work, Coaching, Patient Care, Education
Skills for Patient Care Advocate
Desired skills for patient care advocate include:
Desired experience for patient care advocate includes:
Patient Care Advocate Examples
Patient Care Advocate Job Description
- Interact with other departments including customer service to resolve member issues
- Refer to case or disease management as appropriate
- Complete special assignments and projects instrumental to the function of the department
- Execute Medication Therapy Management for the company through competency in MTM platforms
- Use the pharmacy computer to complete all actions necessary to provide optimal patient care
- Working as part of a team to plan the best care for patients
- Answering questions and addressing the patients' concerns, both telephonically and in person
- Walking patients through VF, IUI, and other infertility options
- Prepare orders for packing and shipping
- Reconcile daily merchandise orders
- Other (Application Form 10-2850c)
- High school diploma or GED up to 1 year of relevant working experience
- High school diploma or GED and up to 1 year of relevant working experience
- A Bachelor's Degree in Healthcare, Public Health, Nursing, psychology, Social Work, Health Administration, or related health field or equivalent work experience (a total of 4 years of experience required for the position)
- High School diploma, GED or three to five years relevant business experience
- Prefer senior intervention technician
Patient Care Advocate Job Description
- Two or more years of clinical experience required
- Two or more years of EMR experience required
- Two or more years of clinical experience preferred
- Two or more years of EMR experience preferred
- Accurate data entry of patient demographics, prescription information, and insurance data for order processing
- Verification of patient¿s insurance information and assistance with prior authorizations
- Communication via fax or phone with doctor's offices regarding status of patient orders
- Provide assistance to patient with enrollment into copay assistance programs
- Contact insurance carriers on the patient's behalf to determine status of medication payment approvals
- Assist others if their work is caught up
- Medicare experience preferred but not required
- We will accept work at home associates (continue to work at home)
- Other related medical or science degree/certification
- Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs providing ample time for any questions the patient may have
- Maintain a neat and clean work environment
- Answer telephone in a polite and timely manner and ensure accurate information is exchanged and the customer is satisfied
Patient Care Advocate Job Description
- Develops and implements training plans to educate end users for assigned projects
- Facilitates end-user training programs and ensures proper training material is available and provided prior to and during training
- Provides medical literature research service to the patient, family or health care provider
- Engage with the employer to negotiate a mutual beneficial solution for the employer and the patient
- Communicates effectively and courteously on the telephone and in person with patients and colleagues
- Possess a strong attention to detail, a personal commitment to accuracy and excellence, excellent communication and interpersonal skills and demonstrated organizational skills
- Designs/implements GPG specialty-specific optimization program
- Flexibility depending upon department and/or physician schedule needs
- Understands EHR systems
- Interacts in an effective manner with practitioners and their staff
- Required 2+ years of work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment
- Required intermediate Microsoft Word, Excel and Outlook
- Computer knowledge and office skills
- Strong knowledge base relative to surgery processes, flow of the surgical patient
- Ability to meet physical demands such as walking, standing, maneuvering a wheelchair
- Positive, friendly, and welcoming demeanor with a focus on patient satisfaction
Patient Care Advocate Job Description
- CMA or LPN
- LPN – Must have an active LPN in the state of North Carolina
- Advise and educate Provider practices in appropriate HEDIS measures, and HEDIS ICD-10 /CPT coding in accordance with NCQA requirements
- Surveys patients while in the hospital and helps proactively meet the patients’ needs
- Assists departments in developing discharge packets for patients
- Demonstrates concern and consideration for the patient’s post discharge wellbeing
- Anticipates and provides solutions to customer needs
- Makes and answer calls in a professional manner with kindness and empathy
- Follows scripted questions provided
- Contributes to survey response rate by informing and educating patients in regards to the HCHAPS survey
- Two or more years of EMR experience
- Annual performance rating of Stretch preferred
- Must not have received a Written or Final level of discipline in the past 6 months
- Must be able to sit onsite in Warrendale
- Responds to customer inquiries and notifies appropriate departments to resolve customer complaints
- Facilitates resolution of issues in a timely manner
Patient Care Advocate Job Description
- Ensures complete and accurate documentation is recorded in the computerized database for each call
- Demonstrates clear, concise communication about patient to other members of the healthcare team as necessary
- Works collaboratively with department managers or designated hospital staff
- Demonstrates practices to keep all medical record information protected and confidential
- Prepares and distributes a daily written record by unit of the responses and comments given during the post-discharge phone call
- Reports “wins” and other information gathered during post-discharge phones to management in an effort to improve processes
- Attempts to contact patients discharged (3 attempts)
- Serves as resource for new personnel and staff
- Demonstrates recognition of emergency codes and consistently implements appropriate emergency procedures, as necessary
- Assists with administrative duties of printing reports and packets and ordering of supplies
- Flexibility to accommodate a 40 hour work shift during the hours of operation of Sunday-Saturday
- Ability to handle customer inquiries
- Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account
- Respond to patient billing inquiries
- Negotiate payments and payment plans with patients
- Submit credit card payments