Patient Care Manager Job Description
Patient Care Manager Duties & Responsibilities
To write an effective patient care manager job description, begin by listing detailed duties, responsibilities and expectations. We have included patient care manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Patient Care Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Care Manager
List any licenses or certifications required by the position: CPR, BLS, OCN, ACLS, CEU, UNMATCHED, AONE, ANCC, ED, CNOR
Education for Patient Care Manager
Typically a job would require a certain level of education.
Employers hiring for the patient care manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Nursing, Social Work, Science, Education, Graduate, Healthcare, Leadership, Management, Health Care, Administration
Skills for Patient Care Manager
Desired skills for patient care manager include:
Desired experience for patient care manager includes:
Patient Care Manager Examples
Patient Care Manager Job Description
- Act as a clinical resource/mentor to staff
- Evaluate individual and team performance on all shifts
- Assure compliance with Federal, State, The Joint Commission, DOH and practice standards
- Ensure RNs are progressing the POC
- Participate in the preparation, monitoring, analyzing and maintenance of annual operating, capital and human resource budget
- Complete performance reviews, clinical ladder application and individual goals
- Assessing data to determine the process, technology, personnel and facility needed to deliver care in a designated patient care area
- Interviewing, hires/terminates, disciplines, rewards and evaluates patient care staff
- Conducting care team performance evaluations and facilitates peer evaluation
- Analyzing patient length of stay compared to established benchmarks
- Modifying delivery system as indicated
- Monitoring selection and use of unit supplies, technology, equipment
- Developing and managing the unit budget as established
- Direct and support staff with clinical problems that may arise and ensures standards and protocols are adhered to
- Facilitate interdisciplinary patient care to provide quality outcomes
- Provide support and follow through on high risk patient issues
Patient Care Manager Job Description
- Review and consult with the Director/Manager on adjusted staffing needs according to patient acuity
- Participate in the interview process for hiring new staff and makes recommendations
- Provide staff development concerning diagnostic, studies, disease entities, policy or procedural changes
- Supervising clinical personnel
- Department orientation
- Staff education and evaluation process
- Department policies/procedures and budget
- Ensuring service excellence to patients
- Supervision of the inpatient units
- Replacement of sick calls
- Handling incidents / accidents
- Bed flow management
- Build a reoccurring and frequent cadence for customer discussions
- This position is part of the Excellent Transitions program
- Will be responsible for coordinating care of patients at high risk for hospital readmission
- Experience coordinating care for patients with chronic, complex medical conditions and/or multiple psychosocial factors
Patient Care Manager Job Description
- Maintain a value analysis project tracker that includes savings
- Coordinate and facilitate product reviews/evaluations and standardization of products
- Encourage standardization of products, processes, policies, and protocols as supported by clinical evidence and data
- Collaborate with administrative and nursing staff members to develop methods for using value analysis to improve patient, family, employee, and physician satisfaction
- Maintain awareness of quality improvement and assurance activities and promote institutional quality programs within the value analysis program
- Collaborate with hospital- and system-level departments and staff to monitor and report on compliance of implemented changes in products, services and processes
- Coordinate or facilitate periodic system value analysis meetings with (as appropriate) individual hospital value analysis leads/professionals, administrators, project managers, departmental heads
- Develop a holistic multi-year product strategy for assigned products including robust segmenting, targeting, positioning and winning value propositions
- Take ownership for market success of patient care unit products
- Lead innovation for patient care unit segment and select ideas based on customer and business criteria
- Demonstrated presentation skills, including the ability to facilitate and lead groups
- Ability to develop positive, beneficial relationships with others
- Knowledge of and demonstrated experience in computer skills including spreadsheet and word processing, electronic mail, web-based activities, and the utilization of automated systems used in inventory replenishment and distribution activities
- An equivalent combination of education and experience may substitute for stated requirements
- Healthcare experience with a focus on the patient care unit / nursing
- Product management experience with hardware and/or software products in medical device field
Patient Care Manager Job Description
- Coordinates patient care services for an assigned group of patients
- Provides case management as described in state regulations
- Assists Director of Nursing with development and implementation of policies for, and keeps records of criteria for admission to service, case assignments and case management
- Informs appropriate staff about home health statutes and administrative rules
- Demonstrates effective knowledge of the federal and state regulations governing home health agencies and the ability to ensure compliance with them
- Assists Director of Nursing with installation of improved work methods and procedures to ensure achievement of objectives of the agency
- Interprets and transmits policies of the agency to the assigned staff
- Reports to the Director of Nursing regarding changes that might affect the clinical operations of the agency
- Coordinates and participates in patient care conferences
- Assists with orientation of new staff prior to patient contact
- Knowledge of medical terminology, hospital operations, and hospital equipment
- Acts as preceptor for new staff
- Participates in continuing education for staff to include preceptorship, orientation and in-services
- Conducts and documents on-site supervisory visits per policy
- Participates in on call rotation as applicable
- Assists with administrative on call as needed
Patient Care Manager Job Description
- Provide direction and leadership to the Patient Care Representative team on a daily basis in real-time to ensure smooth operations and that issues/challenges staff may have are resolved
- Directs, supervises and coordinates all aspects of patient care delivery, focusing on service, patient, employee and physician satisfaction, community relations
- Specific responsibilities include supervising day-to-day operations, with an emphasis on patient care delivery, high quality customer service, staffing, budgeting and efficient allocation and use of available capital and human resources
- Maximizing order intake, sales and price realization at the assigned accounts within the Central District
- Ensuring continuity of the relationship with all the stakeholders in the accounts’ organization
- Preparing and executing the annual account plan and sales forecast in line with the regional strategy
- Leading the account teams, organizing the necessary actions and making sure the required results are met in time
- Systematically analyzing won & loss deals, expectations, customer satisfaction (NPS), market, competition and trends
- Ensure that completed quotations are based on a solution / configuration compliant to specifications validated by the Business Units (BU), and it is properly reviewed by Operations for feasibility and accuracy prior to being issued
- Accountability for nursing practice in all areas of responsibility - PCM over Same Day Surgery, OR, SPD, PACU
- Bachelor's degree in healthcare-related field AND 4-5 years of procurement/value analysis experience
- Healthcare management experience preferred, or demonstration of progression
- Minimum of 1 year experience as a Registered Nurse in a state licensed home health agency, or other healthcare facility
- Individual must be able to work in confined spaces
- Individual will, at times, be required to work during off hours
- 2 years of inpatient Case Management experience is required