Technical Engagement Job Description
Technical engagement
provides technical leadership on our biggest accounts including Networking, Server, Storage and Backup, Patching, AntiVirus, Database, Web Services, Applications and Cloud services.
Technical Engagement Duties & Responsibilities
To write an effective technical engagement job description, begin by listing detailed duties, responsibilities and expectations. We have included technical engagement job description templates that you can modify and use.
Sample responsibilities for this position include:
Providing expert knowledge of application architecture and consult to Business and Technology teams when detailed application architecture knowledge is needed
Working with Business and Information Architects to review business drivers, needs and strategies and understand implications to the application architecture
Lead the Managed Services elements of engagements
Responsible for the Project Status/Planning and Deliverables – Reviews project plans, Project estimates, and developing project pipeline
Works closely with the TCOE Manager and Division Manager to provides day-to-day oversight on project plans, resource plans and forecasts
Issue Management – Able to resolve project related issues escalated by project team
Process Improvements – Proactively identifies ways to improve efficiency, increase quality, and decrease cost by applying both waterfall and agile methodologies
Serve as a mentor/coach to facilitate agile delivery using Scrum methodology for performance/test automation and other testing verticals
Responsible for providing oversight for technical tools and license management for HP products like LoadRunner, UFT and ALM and open source tools inclusive of lab management
Communicate status, risks to delivery, and offer mitigation strategies to ensure on-time delivery of all committed projects to cross functional teams
Technical Engagement Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Engagement
List any licenses or certifications required by the position: PMP, ITIL, CE, PMI, CISSP
Education for Technical Engagement
Typically a job would require a certain level of education.
Employers hiring for the technical engagement job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Management Information Systems, Technical, Information Systems, Science, Computer Information Systems, Education, Physics, Business
Skills for Technical Engagement
Desired skills for technical engagement include:
Terraform and Python
Internet products and technologies
Network configuration and components
Networking topology
TCP/IP protocol
CSP offered services both from a technology and a business perspective
Public cloud
Rapid response capabilities
Coding and Web Services
General level
Desired experience for technical engagement includes:
Review test deliverables such as test plans, test scripts, results analysis, capacity planning guides for in-flights releases
Coordinate technical presentations and training
Support Automation and Performance Manager in upward stakeholder management and day-to-day management
Work with automation and performance managers and technical leads to provide inputs to staffing constraints and communicate recommendations on requirements to mitigate project delivery impacts
Maintain effective and consistent communication with the team , peers, leaders within the TCOE, partners across the organization
Ability to coach and mentor peers and other team members as a part of driving a high performance culture
Technical Engagement Examples
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Technical Engagement Job Description
Job Description Example
Our company is searching for experienced candidates for the position of technical engagement. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical engagement
- Take full ownership of client and partner engagement for the CEMEA Innovation Center, including development of the process, success metrics and activity targets
- Develop robust, proactive pipeline of tangible collaboration/prototyping projects with clients/partners that will drive c-level sponsorship and engagement, analysis trends from client engagement
- Collaborate with various account and relationship managers, the SFO, SNG, London and other Innovation Center Sandbox Engagement Directors to plan and deliver a consistent, global client experience
- Responsible and Accountable for delivering the Infrastructure Audit Report, offering a health review of the entirety of the customer’s infrastructure
- Act as SME for customer operations and infrastructure, with extensive knowledge of the end-to-end business unit ecosystem to include system architectural landscape, system and business workflows, dependencies, people resources, stakeholders
- Periodic air and ground travel for customer presentation and planning discussions is required (up to 25%)
- Builds and fosters client relationships and seen as a single point of escalation during implementation to build referenceable clients
- Performs ongoing review of program status
- Determines, in collaboration with the various areas, the delivery roadmap, staffing plan, roles, skills, and allocation of the delivery team
- Champions the Enterprise Solution Delivery (ESD) process and the effective utilization of best practices in the field by coaching those filling the enterprise roles, business unit roles and the engagement project team to ensure that methodology and approach are consistently implemented across the business
Qualifications for technical engagement
- More than 8 years of technical sales experience in healthcare and life sciences
- More than 8 years of management experience
- Bachelor's degree (or the equivalent) in CIS, MIS, IS, CS, Engineering or Business Admin with an emphasis in IS
- Preparation of client implementation material and conducting client facing presentations of implementation events (kickoffs, design sessions, training, audits)
- 5+ years’ experience with SharePoint
- Strong working knowledge of SharePoint site customization
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Technical Engagement Job Description
Job Description Example
Our growing company is hiring for a technical engagement. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical engagement
- Facilitates and participates in monthly and quarterly activity and performance reviews with client
- Keeps client promptly apprised of any situations, circumstances, problems, trends, or issues regarding the support functions that reasonably warrant their awareness or involvement of which client otherwise should reasonably be, or would reasonably expect to be, promptly informed
- Provides guidance regarding industry "best practices" and/or known trends as they apply to IT support services and related deliverables
- Responsible for ensuring that all relevant documentation is accurate and up to date
- Defines key goals and expectations for the on-site IT staff, in conjunction with the client representative
- Ensures proper solutions and knowledge management best practices are followed, and integrate continual service improvement processes to continually refine and improve performance
- Understands the ITSM framework and identify gaps in processes while offering solutions to fill them
- Communicates with multiple WW stakeholders from Supplies Business Development, Marketing, Regional Channel Partners, and Online Shopping Partners to identify business needs and required features
- Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for the program
- Actively manages risks, issues, and escalations in partnership with the developers and business
Qualifications for technical engagement
- Working knowledge of web-centric data types (e.g., JSON, XML, or SOAP)
- SQL Server 2013 / 2014 including basic database programming work (SQL)
- Driving innovations in the platform constantly & remaining ahead of the curve
- Good experience in working with Java, Hibernate, REST, JSON, Big Data/Hadoop, PostgreSQL, Unix, Cassandra, Redis, Apache Pig etc
- Must be excited by challenges surrounding the development of massively salable & distributed system
- Experience in leverage user data for behavioral targeting & ad-relevance
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Technical Engagement Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of technical engagement. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical engagement
- Documents the business requirements
- Serves as the expert to the partner for a wide range of complex information regarding sure supply services and software
- Works with external parties such as resellers
- Builds and fosters strong partnerships
- Drives innovation and integration of new technologies and quality initiatives into projects to deliver best in class availability
- 3+ years of Experience with Agile development and use of product backlog for prioritization, tracking user stories, sprint planning, scrum meetings, sprint review etc
- Delivery of Results through Teamwork
- Services Role Model
- Technology Delivery Management
- Optimizing Business Results
Qualifications for technical engagement
- Experience of building products that are powered by data & insights
- Experience in data sciences & machine learning
- Experience of working on massively large scale data systems
- BS degree in Computer Engineering preferred
- College degree in Science or Informatics
- Intimate knowledge and proficiency in Windows client operating systems (Win8/8.1, Win7), components and tools, such as Windows registry, drivers, Sysprep, System Image Manager, WinPE, OS Activation, policies, WAIK, MDT, SCCM OSD
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Technical Engagement Job Description
Job Description Example
Our growing company is hiring for a technical engagement. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical engagement
- Coordinates project framework, Oracle administration, SOW creation/management, project communications, project reporting, and administers contractual project activity
- Conducts resource capacity tracking and billing administration
- Manages project initiation activities that include identifying contractual obligations, clients or business needs and goals, existing situation, necessary contacts and access to existing information as needed
- Identifies needed resources for projects, defines and assign major project roles
- As a technical architect - Develop a deep understanding of the domain & integration platform, problem solve with partners, and drive technical design
- As a integrator - Collaborate with business teams to onboard partners and assist with integration, identify & build tools to streamline integrations and improve efficiency
- As a technical project manager - Lead cross-functional teams from design through delivery, and clearly communicate status, and risks
- Partner with and support Fox's marketing and advertising divisions across multiple divisions in order to conceive ideas and launch consumer-facing initiatives
- Serve as a subject matter expert in the areas of consumer-centric applications and marketing for IT
- Be able to create technical documentation, including project plans when needed
Qualifications for technical engagement
- Excellent professional communication skills, written and verbal, including expressing ideas clearly and logically to all levels within the organization
- Bachelor's Degree (or the equivalent) in CIS, MIS, IS, Comp Science, Engineering, Business Admin w/ emphasis in Info Systems
- Intermediate to advance computer skills and proficiency in MS Project required
- 5+ years of strong eCommerce or large scale web application experience
- Solid grasp of web solutions utilizing a large eCommerce, PIM and CMS platforms
- Knowledge and experience with scalable distributed systems design, deployment architecture and end-to-end website optimization
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Technical Engagement Job Description
Job Description Example
Our company is searching for experienced candidates for the position of technical engagement. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical engagement
- Consult with business units on projects as the technical subject matter expert on application development and digital marketing
- Work with business units to identify KPIs and with analytics groups to ensure that analytics solutions are meeting the KPIs
- Provide consultative service for internal and external clients, overseeing and monitoring the effectiveness of our inventory baseline program, to ensure the technical execution of work related directly to Inventory Optimization across all OU departments, customers, and client organizations
- Acting as a change agent with the ability to influence, gain comprehensive buy in and support from all levels of operations, management and project teams, while advising on IAT processes and educating internal organizations regarding all products and services offered for managing the technical needs of inventory recirculation, material acquisition, work order demand, material lead times, material min/max adjustment and SAP MRP technical and configuration functions
- Working closely with various OU clientele and acts as an organization advocate and is responsible for the client’s organization’s satisfaction and the provider organization’s performance
- Develop and leverage technical tools to support the ISM model and expansion beyond the current scope
- Providing support and subject matter expertise for internal team member in a lead capacity which require technical/advance analytical support
- Proactively seek to improve performance of end-to-end supply chain
- Identify key and recurring issues, interfacing with all relevant parties to perform root cause analysis
- Proactively monitor inventory levels, mix, and/or recommend solutions for at-risk materials and storm/emergent inventory
Qualifications for technical engagement
- Knowledge and experience in testing methodologies, test-driven design and the creation of effective and reliable test cases
- Experience managing vendor or client relationships
- Advanced Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, creating spreadsheets to include the use of macros
- Experience working with supporting technologies, including, but not limited to, remote assistance, active directory, group policies, SCCM, and ServiceNow
- Mature understanding of IT Service Desk Management/Walk-up services, with a proven track record of delivering results and introducing key ITIL disciplines
- Solid knowledge of ServiceNow platform