Customer Engagement Manager Job Description
Customer engagement manager
provides complete and competitive commercial solutions, accelerate business development and help VGE to create competitive advantage as a Trusted Business Advisor.
Customer Engagement Manager Duties & Responsibilities
To write an effective customer engagement manager job description, begin by listing detailed duties, responsibilities and expectations. We have included customer engagement manager job description templates that you can modify and use.
Sample responsibilities for this position include:
For CES team
Responsible for the consumer voice in all of our experiences
Execute and deliver the one-year customer management plan for the assigned products and/or client segments within the context of the overarching business plan and budget set down by the Management team
Research, scope, analyze, recommend and execute new opportunities for retaining and growing cardholder loyalty
Implement programs that contribute to creating an overall positive customer experience
Ensure the effective delivery of profitable programs that maximize retention and help achieve results
As a member of the Customer Management team, participate and contribute broadly to a positive overall client and employee experience
Partner with the Marketing to understand the business request
Manage international CRM vendor properly and establish consistent environment within CRM database while reflecting business’s request
Analysis, design, testing and ongoing maintenance & support for CRM related systems across Asia region (China, Hong Kong, Macau, Singapore, Taiwan, Malaysia, Korea and Japan )
Customer Engagement Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Engagement Manager
List any licenses or certifications required by the position: PMP, ITIL, PMI, HIPAA, SFDC, PPC, CAPM, PGMP, IRP, PSC
Education for Customer Engagement Manager
Typically a job would require a certain level of education.
Employers hiring for the customer engagement manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Marketing, Education, MBA, Engineering, Computer Science, Communications, Technical, Management, Technology
Skills for Customer Engagement Manager
Desired skills for customer engagement manager include:
Cyber Security space
SaaS applications and Cloud technology
IT Service Management
Acting as the trusted advisor
Client business to create the most appropriate solution to meet their needs
Competitive climate
Competitive products
Current/future trends
Customer segments
Distribution industry
Desired experience for customer engagement manager includes:
1-3 years related work experience in a publishing or higher education environment
Solid technical skills, including a proficiency with common computer and software applications
Superior communication
Organization and time management skills necessary to handle a heavy work volume
Ability to lead effective presentations to internal and external customers
Calm and steady approach to problem-solving
Customer Engagement Manager Examples
1
Customer Engagement Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer engagement manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer engagement manager
- Proactively continue to find opportunity to improve operation process (in team and cross functional departments)
- Manage and keep maintaining the relationship with the vendors in Hong Kong, China and rest of Asia, US and India the counterpart of IS team in N.Y., Europe
- Bachelor’s degree and a minimum of 5-7 years in CRM related systems experience in retail industry including analysis of business requirements, designing and developing of programs and testing
- Both BA (Business Analysis) capability and experience of technical/architecture standardization are required
- Experience in newly deploying, enhancing and/or replacing CRM system and data analysis tools
- Experience in master data management, promotion/campaign management related tools, and implementation of regional VIP program are required
- Experience in implementing social media and its integration to company’s CRM system such ad Oracle, Salesforce is needed
- Regional/Global CRM implementation and/or on-going support experience are preferable
- Experience in deploying Name Capture application at retail store is preferable
- Strong and proactive communication and facilitation skills in English and Chinese, and experiences in partnering with business users and other IS team members to design and implement systems solutions are desired
Qualifications for customer engagement manager
- Credit Card / Financial Services experience is an asset
- Relationship building & Team Oriented
- Good working attitude rather than negative, have strong ownership
- Department/Team management experience
- Technical knowledge of reporting systems (SSRS/Cognos/MicroStrategy) are preferred
- Regional/Global CRM implementation experience is preferable
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Customer Engagement Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer engagement manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer engagement manager
- Accurate forecasting of revenue and margins
- Provide global leadership for sites support as new products are launched in sites that do not have immediate bandwidth in place to initially support
- Provide critical upfront / pre-sales technical engagement to customer level with site management to provide key launch support until site or regional product launch puts in place critical independent resources
- Interface with customers on product issues
- Evaluate customer bills of material for quoting accuracy
- Evaluate proposed design and processes for manufacturability
- Provide guidance on manufacturing improvement and cost reduction activities
- Evaluate existing volume production requirements and ascertain requirements and costing for product transfers and new product introductions
- Apply engineering expertise and experience to development and planning of product transfers from high cost to low cost manufacturing regions
- Interact and support other functions to achieve business deliverables
Qualifications for customer engagement manager
- Knowledge of competitive technologies, strategies and services in the Higher Ed market
- Familiarity with major Learning Management Systems
- Ability to communicate clearly with executive teams as wells as sales, marketing, digital teams and customers
- Comfortable with quickly synthesizing and understanding quantitative information
- A player-coach to hire and develop high quality staff
- Experience managing full time employees 3rd party vendors
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Customer Engagement Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer engagement manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer engagement manager
- Assure projects are properly managed throughout the various phases
- Interface with production on all activities associated with new process or product implementation and transfers
- Lead and manage cost improvement/reduction programs
- Establish robust, repeatable and reproducible process documentation and methodologies with implementation into selected sites
- Provide professional engineering methodologies and apply them hands-on to the product development process
- Secure customers to support critical campaigns, product launches, press, events, sales, videos, and other marketing initiatives
- Collaborate with Regional Reference Teams and Customer Reference Center to integrate customers into key initiatives
- Collaborate with Country Sales, Field Marketing/PR for Execution
- Align with Global Customer Program teams and lines-of-business to identify key opportunities and programs for customers
- Develop strong understanding of specific management by objective (MBO) goals and completion of goals for review every six weeks and record all completed activities in the Reference System
Qualifications for customer engagement manager
- Work closely and pro-actively with all internal departments (PD Operations, Operations, Field Sales, Finance, Technical Support, and Marketing ) to ensure an excellent client experience and satisfaction at all times throughout the clients contract term, renewal, queries, up sell or decline process
- Ability to problem solve and see things through to resolution
- Ability to successfully deal with “gatekeepers”
- Undergraduate degree required, MBA would be an asset
- Prior implementation experience with an external customer base
- Experience with data analytics with ability to collect data, analyze data and deliver data
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Customer Engagement Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer engagement manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer engagement manager
- Develop and manage a Service Delivery Plan for each customer to ensure outcomes are measurable
- Review service delivery failures and deliver incident reports when required
- Responsible for project financials as it relates to assigned customer
- You will be leading projects for market leading software solutions for the telecommunications industry
- You will work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies
- Create and maintain the HBO Brand editorial calendar, coordinating across departments to ensure it always reflects the latest information
- Craft creative and compelling social copy in the voice of the brand for Facebook, Twitter and Instagram
- Regularly prepare and share weekly social recap reports
- Lead approval processes and workflows with HBO Legal department representatives
- To devise and rollout integrated omnichannel acquisition, reactivation and retention programmes
Qualifications for customer engagement manager
- Excellent communication and presentation skills with ability to communicate with all levels of the organization up to the executive leadership and a strong executive presence
- MS Office (Excel/pivot table), Word, PowerPoint, Access
- Strong negotiation, persuasion and problem solving skills
- Capacity to translate strategic plans into communication and execution plans
- Good knowledge and understanding on the markets of Japan, with experience and skills to communicate with the customers of above market as well
- Ability to work with Executives general sales force
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Customer Engagement Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer engagement manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer engagement manager
- Grow both the prospect and customer databases through internal initiatives partnering with our digital media team to develop innovative external campaigns to support this objective
- Reengage and reactivate lapsed and dormant customers
- Convert prospects to customers
- Develop a KPI framework which effectively measures the value of the growing database
- Undertake in depth analysis when needed and translate email report insights into actions on an ongoing basis
- Manage, track and analyse CRM marketing budgets
- Use experience and data to drive customer engagement across device types
- Develop new processes and procedures for email execution which enable the business to communicate to customers in a highly personalised way
- Optimise the sign up both on and offline processes to ensure new data is fit for purpose
- Manage multiple stakeholders to ensure we always deliver on a customer centric approach
Qualifications for customer engagement manager
- Location in Tokyo
- Develop and implement process and procedures to improve operational efficiency of executive Customer Engagements
- Ensure that teams are fully prepared for Customer Engagements and updated on all feedback coming from Customer Engagements and that they adhere to customer and executive expectations
- Oversee cross functional work areas targeted to resolve issues raised by customers during Customer Engagements
- Drive new operational strategies and improve the current processes to ensure scalability and efficiency
- Own all planning, coordinating, and managing supported executive calendars during times of Customer Engagements