Manager, Engagement Job Description
Manager, engagement
provides digital marketing solutions across customers and channels to improve the impact and efficiency of marketing communications.
Manager, Engagement Duties & Responsibilities
To write an effective manager, engagement job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, engagement job description templates that you can modify and use.
Sample responsibilities for this position include:
Commercial Acumen — developing and articulating strategies that will deliver growth for our diverse range of clients demonstrating an understanding of our their businesses and building commercial cases that underpin new business models and concepts
Manage client escalations
Manage and drive competing resourcing requests demands for multiple concurrent client engagements
Manage project to schedule, budget, and contracted deliverables (including planning, scheduling, milestone reviews)
Drive project post mortems for management and customers
Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
Serve as a frontline resource for best practices and informal customer questions
Communicates status, issues, problems and feedback to client/stakeholders and teams
Facilitates client satisfaction through communication and day-to-day delivery and data operations
Provides client oversight of production schedules
Manager, Engagement Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Engagement
List any licenses or certifications required by the position: PMI, PMP, ITIL, MS, JIRA, AWS, CSI
Education for Manager, Engagement
Typically a job would require a certain level of education.
Employers hiring for the manager, engagement job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, MBA, Business, Engineering, Education, Technical, Information Technology, Graduate, Business/Administration, Management
Skills for Manager, Engagement
Desired skills for manager, engagement include:
Aspects of digital marketing tactics
CRM systems
Concepts
Excel
Fundraising principles
Marketing automation
Querying and analyzing database information to identify opportunities to improve direct marketing donor and dollar outcomes
Techniques
Web marketing
New digital product trends
Desired experience for manager, engagement includes:
Competency to Drive for Results
Familiarity with Quote to Cash domain
Three + years personnel management experience
Five years professional project management or engagement management experience
At least 8+ years experience in customer-facing positions in a professional services firm, preferably with a “Big Data” consulting or ''Big 5'' consulting organization
Ability to interact and communicate with Director- and/or CxO level personnel
Manager, Engagement Examples
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Manager, Engagement Job Description
Job Description Example
Our company is growing rapidly and is hiring for a manager, engagement. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, engagement
- Recognizes potential conflicts, exposes disagreements, and drives resolution for issues/problems
- Focuses on the clients’ needs by establishing credibility and building relationships
- Establish and maintain effective working relationships with associates and clients
- Extended workday hours may be required to complete deliverables, effectively using resources across the team and managing their workload while minimizing cost to the account
- Exceptional communication across all levels of the organization
- Displays tenacity for getting things accomplished, with the appropriate level and sense of urgency
- List Direct or other Campaign Management Software, mentoring of others on software
- General understanding of Encryption/Decryption
- Completing risk assessments for services opportunities that meet defined criteria (sizeable financial concerns, heavy use of subcontractors, implementation of new solutions)
- Understanding required skills of project team members associated with implementation requirements and tasks, including partners and subcontractors if required
Qualifications for manager, engagement
- Private equity, asset management or financial services industry experience required
- Self starter with a pioneering spirit
- MBA or Master’s degree from top-tier program with 7-15 years of work experience
- Strong professional track record in management/strategic consulting and/or in a branding/marketing management role
- Fluent German and English written and verbal skills
- Located in Dusseldorf – some travel will be required
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Manager, Engagement Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of manager, engagement. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, engagement
- Improve internal support systems and processes
- Direct solution implementation engagements, of moderate to high complexity, or a collection of multiple smaller projects
- Ensure engagements are completed on-time, within budget, and within customer expectations for quality and functionality
- Manage customer expectations in line with the agreed statement of work and day-to-day relationships with client stakeholders
- Maintains and communicates engagement status to all stakeholders in reports and meetings
- Responsible for the collection of project collateral, and when appropriate, document best practices or lessons learned to be shared across the PS community
- Proactively engage with Sales and Client Success
- Determine scope of work based on solution requirements with both Client business & technical stakeholders
- Create tailored Statements of Work (SOW) detailing services activities, resourcing requirements, deliverables, timing and budgeted hours
- Determine services pricing based on level of effort
Qualifications for manager, engagement
- Native (Swiss) German speaker, fluent English
- Located in Zurich City – some travel will be required
- Takes ownership for high quality internal, external, ITS and business unit stakeholder communications
- Demonstrates ability to plan, organize and manage all phases of a project lifecycle to ensure successful delivery
- Demonstrates the ability to understand the operating styles of others team/client relationships, team dynamics, and adjusts behavior accordingly to succeed
- 5-10 years of managing large, complex, billable projects for external customers
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Manager, Engagement Job Description
Job Description Example
Our company is growing rapidly and is hiring for a manager, engagement. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, engagement
- Identify potential sources, project requirements, synthesize recommendation and identify insights
- Handle qualitative analyses by identifying questions, potential problems that may arise, data calculations
- Analyze the final research reports, presentations, to ensure that the findings are in accordance to the client's business objectives
- Responsible for ensuring that the project is completed in a the time frame agreed upon and within the budgetary means
- Identify, prepare proposals for, and close on opportunities for additional project work
- Research and keep abreast of the new and existing companies
- Seek out potential clients by developing proposals that include Campbell's services, presenting them to potential clients
- Actively build networks of client by social media, attending seminars and conferences or referrals
- Drive Minecraft game play engagement goals
- Drive Xbox Live adoption and engagement goals
Qualifications for manager, engagement
- 7-10 years in public accounting or a mix of public and private accounting
- Bachelor of Science in engineering (electrical or computer science preferred)
- 10+ years direct large-scale, multi-phase project management, preferably for deployment of telecommunications networks (preferably wireless) and/or enterprise-scale software systems
- Experience in personal computer operations and use of word processing, project management, spreadsheet programs plus experience with off-the-shelf and special-purpose test programs
- 5+ years experience in project management, requirements definition, building systems solutions and/ or deployment of business requirements to information systems
- 5 – 7 years minimum of proven account management or other relevant experience in a brand, marketing or creative environment
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Manager, Engagement Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of manager, engagement. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, engagement
- Be an expert on the features, advantages, and benefits of Upwork's entire suite of enterprise products/solutions, services, and offerings
- Develop new business across multiple products and solutions by expanding to additional client departments and divisions
- Prospect, generate new business and maintain client relationships
- Manage existing accounts in assigned territories
- Develop and implement appropriate sales strategies
- Negotiate contract terms and ensure client satisfaction
- Partner with internal recruiters to identify candidate fit
- Attend local networking and marketing events regularly to establish partnerships
- Consistently meet and exceed daily, weekly and quarterly expectations
- Design and lead the development of unique and leading customer service solutions based on customer requirements
Qualifications for manager, engagement
- US Citizen required, Secret or Top Secret government clearance preferred
- Experience in managing large integration projects and programmes of work
- Detailed knowledge of Internet technologies, understanding of the online Digital Media industry, video streaming, Flash programming, online advertising, and website development
- Experience working in the Digital Media industry a plus
- 8+ years customer-facing experience in a professional services firm, preferably with a “Big Data” consulting or ''Big 5'' consulting organization
- Ability to travel within Asia Pacific, and to the US if and when required
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Manager, Engagement Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of manager, engagement. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, engagement
- Provides high level input to and ensures development of the design, structure and delivery of study protocols, client reports and presentations that are appropriate to the characteristics and needs of the client
- Recommends improvements and alternative solutions to deliver to and above client expectations
- Engagement managers are expected to provide coaching and direction to more junior professionals assigned to engagements and across multiple projects
- Take responsibility for day-to-day project management and client management on projects of all sizes
- Manages communication with client and follows up with client after project deliverable has been completed to ensure client satisfaction
- Leads client and other external meetings supported by junior colleagues where appropriate
- With limited senior management input, reviews and analyzes client requirements and leads in the development of proposals of cost effective solutions that ensure profitability and high client satisfaction
- Identifies new business opportunities for follow-on work and new leads at engaged clients
- Builds portfolio of client contacts as a source for future projects
- Executing high quality research and analysis
Qualifications for manager, engagement
- Tertiary and University degree qualified (technical preferred)
- Looks for ways to enhance the solution within the assigned client organization to include identifying new functionality, programs, products, services and technology to ensure better outcomes and achievement of program objectives
- Has ultimate accountability for the project/engagement management services being delivered including the organizations budget and/or financial implications
- 3-5 years of pre-MBA experience and 4-5 years of post-MBA experience, preferably management consulting
- Strongly preferred experience working with technologies including but not limited to Callidus Sales Compensation suite, Commission EPM
- Knowledgeable in requirement tools such as JIRA