Airport Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the airport operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

L Kiehn

Leone

Kiehn

4324 Kautzer Roads

Los Angeles

+1 (555) 886 7194

4324 Kautzer Roads

Los Angeles

Phone

p +1 (555) 886 7194

Experience Experience

Philadelphia, PA

Airport Operations

Philadelphia, PA

Stehr Inc

Philadelphia, PA

Airport Operations

Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
Train and assist employees with PM’s and CM’s; confirming scheduling and completion of all PM and CM work
Provide direction for all AOA mAintenance workers
Possess and maintain a current and valid driver’s license, to drive to various work sites
Responsible for day-to-day operational performance of assigned domestic outstation
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
Meet or exceed operational performance/goals for ATW, BTW & vendor partner operations

Boston, MA

Vnc-airport Operations

Boston, MA

Beatty, Klocko and Lueilwitz

Boston, MA

Vnc-airport Operations

Performs other duties as assigned
Be fully familiar and updated with Damco service scopes, service patterns, acceptance policies and, all other matters of the same nature
Coordinate with Customer services to make sure cargo will be received smoothly at airport without receiving complaints from customer
Be the contact point to Customer service for daily physical cargo handling at airport (trouble handling: cargo damage/ cargo missing/ document missing, etc)
Be the first contact point to customers when cargo is delivered to airport
Maintain good relationship with customer
Attend customer’s request on time

present

Phoenix, AZ

Supervisor Airport Operations

Phoenix, AZ

Morissette-Fay

present

Phoenix, AZ

Supervisor Airport Operations

present

Develop and support standard work and continuous improvement processes
Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
Assist customers and perform day-to-day Crewmember functions as necessary
Report and provide operational feedback and performance to leadership either through verbal or written means of communication
Focus on performance issues with the goal of changing co-worker behavior
Good standing in Attendance, Performance and Safety
Flexibility to TDY at other stations or work on projects during off season

Education Education

Bachelor’s Degree in Aviation

University of Illinois at Chicago

Bachelor’s Degree in Aviation

Create a Resume in Minutes

15 Airport Operations resume templates

Read our complete resume writing guides

CSS Airport Operations Specialist Resume Examples & Samples

Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products
Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs
Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues
Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests
Recognizes repetitive customer issues to facilitate the development of quality products
Communicates effectively in written and spoken English with co-workers and customers around the world
Responsible for successful completion of training provided by the company on the designated product suite of support
Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal
Makes a conscious effort to contribute value-added services and ideas to our customers
Demonstrates effective teamwork skills
Demonstrates ability to perform all position related tasks and master position requirements in order to earn advancement
Consistently meets established KPI targets tied to yearly DPM objectives
Shows basic proficiency using Siebel CRM tool
Applies technical knowledge which may include Unix/Linux , Windows operating systems. May also require SQL, Oracle and Shell Scripting knowledge to resolve complex software problems
Monitors and resolves the issues that are reported by the customer. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products
Ensures that approved methods, processes, and tools are consistently used
Ensures that customer needs are satisfied by providing specific product support. Manage efforts of company, customer, and third party vendors to ensure that an integrated solution is provided to meet the customer's need and within organizational expectations
Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment
May hold scheduled calls with customers to review Service request status and prioritization
On-call duties may be required
Demonstrate sense of urgency for sensitive issues
Participate in customer visits and cutover support
Collaborate in drafting and reviewing customer communications
Contribute to the development of Product Analysts by assisting them with their daily work (mentoring)

Airport Maintenance Coordinator West Lafayette Airport Operations Resume Examples & Samples

Coordinating and conducting inspections of airport property in accordance with 139 Certification
Planning, organizing, and coordinating airport maintenance operations
Effectively coordinating and providing skillful operation of various pieces of heavy equipment to handle the maintenance of a general aviation airport - i.e. mowing and snow removal
Effectively supervising and evaluating personnel
Professionally addressing and resolving customer/contractor complaints
Updated 8/23/16*
Bachelor's degree from an accredited college or university with major coursework in Airport Management, Business Administration, or Public Administration
Two years of progressive airport maintenance experience at a civilian or military airfield
In lieu of degree, consideration will be given to an equivalent combination of education and additional experience
Working knowledge of local, state, and federal laws/regulations regarding airport operations, maintenance, repair and certification
Basic knowledge of and familiarity with mowers, tractors, snow removal equipment, trucks and other airport maintenance tools
Ability to influence and build effective and professional working relationships among a diverse workforce at all levels
Ability to speak and/or signal people to convey or exchange information
Ability to lift and carry 20-50 pounds frequently and up to 60 pounds occasionally
Ability to converse effectively over telephone and 2-way radio over noise of aircraft
Valid US or Canadian Commercial Driver's License (CDL) license

Airport Operations Resume Examples & Samples

Post Creatives on time, or earlier as directed
Ensure proper cleaning and maintenance of airport inventory
Distribute the AirChicago magazine in the airport
Maintain digital inventory, and troubleshoot downed units as needed
Maintain the Visitor Information Centers, and troubleshoot technical problems as needed
Ability to maintain direct communication with Operations Manager, and other Operation Crewmembers
Ability to provide Proof of Performance pictures of newly installed creatives, and email them to the appropriate Crewmember
Take pictures of locations as requested
Ability to be present during exhibit installations, and provide an escort to installers as needed
Send and respond to emails
Troubleshoot airport directories
2+ Years experience in related field
Experience with troubleshooting computers
Ability to lift 50lbs, and use a ladder
Experience with photography equipment

Airport Operations Supvsr Resume Examples & Samples

Visually inspect the condition and maintenance of airfield facilities and surrounding perimeter (e.g., runways, taxiways, ramps, safety areas) to ensure surfaces are free of safety hazards, obstructions and debris and in good physical condition
Request emergency repairs and monitor work crews on the airfield performing work such as pavement repairs (e.g. potholes), removal of debris and other safety hazards from airfield, and the repair of airfield lighting and signage equipment
Prepare documentation and reports of airfield inspections, findings and irregularities and maintain daily log of activities / operations logs
Issue and cancel Notice to Airman (NOTAMS) to provide current information on aviation and airfield conditions including the opening and closing of runways to FAA air traffic control
Monitor weather service reports, check surface conditions and temperatures and advise city personnel, contractors and other aviation personnel of weather conditions
Assist senior level Airport Operations Supervisors II in implementing procedures to control access and movement of personnel on the airfield, closing and opening runways and other airfield areas, and approving proper placement of barricades
Act as a liaison to the FAA, airport administration and the operations tower, monitoring and directing the reporting and dissemination of information relating to construction work, emergency situations and other incidents affecting aircraft movement and field conditions
Assist in providing appropriate level of response in emergency situations including monitoring responders, taking actions to ensure operational integrity of airfield and maintaining communications with airport management and the operations tower
Respond to inquiries regarding the status of airfield facilities and maintenance issues
Coordinate snow removal operations on the airfield and conduct runway and taxiway assessments after cleaning procedures
Take appropriate action to clear aircraft operating areas and airfield of wildlife hazards
And, other job related duties as assigned
Applicable federal (e.g., FAA), state, and local laws, regulations, and guidelines
Airport operations methods, practices, and procedures
Airfield inspection and maintenance methods, practices, and procedures
Airport emergency procedures
Supervisory methods, practices, and procedures
Applicable City and department policies, procedures, rules, and regulations
Proficiency with the Federal Aviation Regulation Part 139 Certification of Airport
Work experience performing airfield operations or in the aviation industry at a commercial airport
Proficiency with MS Office software

Intern Airport Operations Resume Examples & Samples

Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline. This may include one or more of the following: strategy, innovation and process improvement initiatives, performance analysis and data visualization, baggage performance, change management, safety and regulatory compliance, and station operations planning
Potential assignments include analyzing operational performance, developing strategic plans, establishing performance metrics, and working with company organizations to analyze growth opportunities
Interns are also responsible for studying organizational changes, communications, information flow, integrated production methods, and gathering and organizing information regarding problems and procedures. They analyze information gathered, interpret data from various sources, and consider available solutions or alternative methods of proceeding, as may be required
Proven proficiency in Microsoft Office (Excel, Word, PowerPoint)
Prefer a minimum of 2 years of analytical work experience demonstrating increasing responsibility in one or more of the following areas: Aviation, Aeronautic or Ops, Banking, Corporate Finance or Accounting, Consulting, Hospitality, Marketing or Project Management

Airport Operations Crew Resume Examples & Samples

Conduct check-in process for Customers via computer
Tag, lift, and handle Customer luggage
Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
Strong interpersonal and listening skills
Complete fluency in written and spoken English
Must be able to adhere to JetBlue Uniform Policy Manual Standards 
Experience performing under pressure and within fixed time constraints
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards

Supervisor Airport Operations Resume Examples & Samples

Monitors and executes the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities -- responsible for meeting OSHA and local and state requirements
Supports, coaches, grows and develops Airport Operations Crewmembers
Work with business partners to ensure effective day-to-day collaboration and accountability
Plan and coordinate Crewmember shift schedules and work assignments during regular and irregular operations
Obtains and stays current on Ground Operations qualification
Assume GM responsibilities when the General Manager is not available
Flexibility to TDY at other stations or work on projects during off season
Three (3) years customer service, sales, airline experience, OR one (1) year JetBlue Airports Operations experience
Proficient in written and verbal English
Proficient knowledge in Microsoft office
Resident of Nantucket
Well groomed and able to maintain a professional appearance

Airport Operations Crew Seasonal Resume Examples & Samples

Verify Customers’ personal identification
Communicate with our Customers to keep them constantly informed
Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc
Ensure and maintain a safe environment and operation
One (1) year customer service, volunteer experience or sales experience
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Experience using a mouse, computer, keyboard and basic word processing, email and office applications
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Previous airline experience
Bilingual skills
Ability to work flexible hours including holidays/ weekends/ and overnight shifts
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

Airport Operations Resume Examples & Samples

Supervise hourly employees; ensuring jobs are processed by order of priority through proper use of dispatch or as assigned to subordinates
Implements, develops and enforces applicable Federal, State and local regulations pertaining to functions and safety
Meets with customers to discuss new construction and maintenance requirements to meet client needs
Responds immediately to deficiencies maintenance emergency and other systems at airport; providing status reports as required
Train and assist employees with PM’s and CM’s; confirming scheduling and completion of all PM and CM work
Responsible for the input of all required information into the computerized maintenance management system; verifying all work is being done correctly, safely and on efficiently within time constraints
Answers to incidents on an on-call basis and under emergency conditions
Coordinates major infrastructure repairs and provides notice for overtime requirements
Oversee the maintenance and repair of equipment; purchases equipment and supplies as required
High School diploma or GED equivalent, Graduation from an accredited college or university or related field preferred and extensive experience in management and maintenance
Possess and maintain a current and valid driver’s license, to drive to various work sites
Minimum 4 years’ electrical, HVAC, and plumbing experience
Familiarity with Airport operations a plus
Demonstrate ability to diagnose, troubleshoot, and repair equipment
Ability to be badged to work in secure areas of an airport
Computer skills encompassing MS Office (Excel, Outlook, PowerPoint, & Word), CMMS, BMS, CAAMS a plus

Airport Operations Zone Control Resume Examples & Samples

Previous airport operations experience
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Ability to work in harmony with other department staff to create a positive work environment
Extensive knowledge of operations, management and logistics
Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations
United will consider applicants with criminal histories consistent with the Fair Chance Ordinance

Analyst, Airport Operations Resume Examples & Samples

At least 3 years of airline experience with hub experience preferred
Strong quantitative, analytical, and problem solving skills, as well as excellent organization abilities
Ability to work effectively under pressure and prioritize responsibilities
In-depth knowledge of airline customer service functions
Demonstrated ability to effectively handle multiple, concurrent duties with minimal supervision
Excellent interpersonal, written, and verbal communication skills
Computer skills, including working knowledge of MS Office – Excel, Powerpoint and Word
Working knowledge of Sabre Gateplan, RES and DECS would be beneficial
Must pass a background reference check and criminal fingerprint check

Unpaid Credit Internship Airport Operations Planning Resume Examples & Samples

Creation of excel based workbooks and graphs
Gathering data points and inputting data points in Excel
Creating graphs and assisting with updating operational dashboards to communicate performance analysis to Aiport Operations management

Supervisor Airport Operations Resume Examples & Samples

Supports, coaches, grows and develops Airport Operations and Ground Operations Crewmembers
Works with business partners to ensure effective day-to-day collaboration and accountability
Two (2) years airline supervision, liaison or lead experience

Intermittent Airport Operations Technician Resume Examples & Samples

Accomplishing all airport activities in a safe, efficient and customer friendly manner in all weather conditions
ConocoPhillips air shuttle support operations including ground support and passenger handling, fueling, cleaning of aircraft, preparation of aircraft for passenger departure, etc
Fixed Base Operator (FBO) operations including fueling various general aviation aircraft, towing and hangaring of aircraft, selling merchandise, etc
Aircraft Rescue Fire Fighting (ARFF) including Fire Brigade and First Responder Capabilities
Daily Airport Inspections; checking condition and working order of the runway, taxiways, aprons, lighting, hold signs, approaches, obstructions, markings, and facilities
General hangar maintenance and cleaning including various small repairs, changing light bulbs, sweeping hangar floors, etc
Operating various types of equipment and vehicles to properly perform duties of Airport Operator and service provider for ConocoPhillips air shuttle aircraft consisting of snowplows and self-propelled snow brooms, runway / taxiway deicing equipment, forklift, aircraft tugs, tractor with front end loader, luggage conveyor belt, aircraft deicing equipment, 3000 gal. refueler truck, ground power unit operation (GPU), Bobcat, etc
Completing annual training in fire extinguishers, Haz Com, Haz Mat, hearing conservation, Spill Prevention Control and Countermeasures(SPCC) and Storm Water Pollution Prevention Plan (SWPPP)
Completion of previous Aviation Marketing Line Service training
Maintaining various maintenance records, safety forms, etc. using Excel, Word, and Outlook
5+ years of experience in an airport support role performing airport maintenance, aircraft fueling and winter operations requiring climbing aboard aircraft and stairs, lifting and bending
5+ years of Fixed Base Operator (FBO) experience with general aviation aircraft handling and fueling, towing and tug operation, GPU operation, offloading of fuel transport trucks to above ground storage tanks, 3000 gal. refueler truck, etc
5+ years of experience operating various types of equipment and vehicles consisting of snowplows and self-propelled snow brooms, runway / taxiway deicing equipment, forklift, aircraft tugs, tractor with front-end loader, bobcat, luggage conveyor belt and aircraft deicing equipment
Advanced knowledge of Aircraft Rescue Fire Fighting (ARFF) operations
Proficient in Microsoft Word, Excel and Outlook
Ability to lift 50lbs, work from scissor lifts and ladders, and work in all types of weather (with or without a reasonable accommodation)
Willing and able to be exposed to high decibels of noise during aircraft engine operation (20%); hearing protection provided
Willing and able to work all days of the week, including holidays and weekends to meet specific airport operation schedules per established work guidelines
Willing and able to be "on call" on an as needed basis; especially during winter weather operations
Willing and able to pass a Fire Brigade physical

Airport Operations Resume Examples & Samples

Responsible for day-to-day operational performance of assigned domestic outstation
Maintains a safe, clean and reliable operation
Responsible for maintaining a positive employee relations work environment (larger outstation employee group totaling approx. 120) and collaborative relationships with applicable labor groups
Directs station activities to ensure superior customer service, ramp operations, which includes, mainline, express and partner airlines
Meet or exceed operational performance/goals for ATW, BTW & vendor partner operations
Manages the station budget, staffing forecasts and resource requirements
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
Manage vendor service contracts as required
Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
Responsible for compliance with Stations controls and Internal Audit standards
College degree or relevant experience
Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology
Ability to work in a dynamic, fast paced operational environment
Knowledge of station controls and Internal Audit standards
Analytical thinking, goal-directed leadership and service-oriented performance
Knowledge of operational Corporate policies and procedures
Demonstrated ability to develop and motivate personnel
Strong problem solving skills and drive for excellence
Proficient in Microsoft Excel and Microsoft Office, analytical, problem solver, and has aptitude in measurement, assessment, and evaluation
Proficiency in Tibco Spotfire
6-8 yrs of relevant management experience in Airport Services environment or equivalent experience
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Must live within a reasonable driving distance to SNA Airport

Supervisor Airport Operations Resume Examples & Samples

Provide leadership and technical support to Airport and Ground Operations Crewmembers
Exemplify exceptional customer service
Provide technical/operational support to Airports Operations Leaders and Crewmembers
Report and provide operational feedback and performance to leadership either through verbal or written means of communication
Responsible for safety programs at the station to ensure a safe workplace and operation for Crewmembers and customers -- responsible for meeting OSHA and local and state requirements
Work with business partners to ensure all operational metrics are being met
Perform under pressure and within fixed time constraints
Evaluate daily manpower, assign teams and ensures maximum coverage
Plan and coordinate Crewmember shift schedules and work assignments during irregular operations
Plan and coordinate Customers accommodations during irregular operations
Assist customers and perform day-to-day Crewmember functions as necessary
Work with Leadership to ensure Crewmembers are adhering to JetBlue Uniform Policy Manual Standards
Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement
Must be at least 18 years old
One (1) year airline supervision, lead experience ,Crewmember in Charge (CIC) or Liaison
Must be certified and current in all responsible disciplines OR be able to attend and complete training within 30 days (or next available training session – but must be less than 60 days)
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Able to work with various forms of payment (cash, credit cards, travelers checks, etc)
Proficient knowledge in Microsoft Services and Company required software and application
Knowledgeable in Airport Operations

Director Airport Operations JFK Resume Examples & Samples

Develop strategic guidelines pertaining to Customer Service that are consistent with JetBlue’s core values and objectives
Evaluate operational requirements and establish the infrastructure necessary to achieve team and department goals
Oversee system and procedures, operational controls, and automated systems
Manage the development of services and service standards the ensure the highest maintainable quality, standards and procedures
Accountable to senior management for ensuring the safety and security of ground handling operations
Identify and exploit operating efficiencies
Evaluate and execute best practices to ensure continuous improvement
Review team performance and recommend enhanced operating practices and procedures to improve performance
Coordinate the review and follow up of Crewmembers and BlueCity Leadership opportunities for improved performance
Develop balanced metrics to ensure the performance and prosperity targets for the team are achieved and continuously challenged
Formulate, coordinate and collaborate with other departments to improve communication and teamwork to cultivate resourceful and effective work practices
Recommend changes to curricula and delivery of JetBlue practices and procedures to increase learning and efficiency
Coach and counsel BlueCity Leaders on performance opportunities to ensure the JetBlue Experience is shared by all Crewmembers
Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
Ensures quality of Customer service and JetBlue Promises, in-line with the high expectations Customers have for JetBlue
Deliver the JetBlue story to new Crewmembers, Business partners and external entities as needed to grow and enhance the brand ensuring the values maintained
Cultivate and develop BlueCity Leaders to support growth and development of succession plan for the Leadership team
Conduct and facilitate regular team learning opportunities in both structured and unstructured formats
Schedule and complete regular visit to all BlueCities to deliver leadership support and stay connected to front line Crewmembers
Provide regular communication to Crewmembers on activities and developments in the Company and in the BlueCities and how it impacts JetBlue Airways Corp. Ensure team readiness for response to irregular operations and emergency events
Is accountable to senior management for ensuring the safety and security of ground handling operations
Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement
High School Diploma or General Education Development Diploma (GED)
Seven (7) years’ experience in Customer Service or a related area
Five (5) years’ experience in a leadership role
Available for occasional overnight travel (10%)
Able to work flexible hours and be available for emergency response and on short notice
Must possess and maintain a valid Driver’s License and a driving record from the state of your primary residence
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Bachelor’s Degree in Business or related area
Airline industry experience
Knowledge of the different airline disciplines and administration including the interdependencies on Airport Operations
Knowledge of external agencies and their function as it related to Airport Operations (i.e. FAA, DOT, TSA) preferred
Knowledge of Sabre
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Airport Operations Supervisor Resume Examples & Samples

Less than 2 years of experience
At least 2 but less than 4 years of experience
At least 4 but less than 6 years of experiecne
6 or more years of experience
Required Question

Initiatives Lead, Airport Operations Resume Examples & Samples

Prepares business plan and project requirements for assigned initiatives
Coordinates projects, including but not limited to: INFORM Manpower Management tool, HUB manager tool, HNL lobby redesign, HNL ramp breakroom, baggage tracking, Mauka concourse planning, new fleet integration, and other improvements
Ensures assigned projects are completed on schedule and at budget
Manages schedule, cost, benefits tracking, technical aspects, and customer impact for assigned initiatives
Interfaces with vendors on behalf of Hawaiian Airlines
Invests in professional development

Coordinator Airport Operations Resume Examples & Samples

Performs personnel-related duties including filing, process payroll in accordance with provisions of union agreements and company policy
General knowledge of Microsoft Office products (Outlook, Excel, PowerPoint and Access) and other applications
Must be flexible to work any shift in a 24/7 operation including nights, weekends and holidays
Successful completion of interview required to meet job qualifications

Airport Operations Resume Examples & Samples

Oversee day-to-day operations for the Airport Operation Area (AOA) including safety, accounting, and human resources functions
Provide direction for all AOA mAintenance workers
Strive to improve efficiency, profitability, and safety of the operation
Coordinate all formal interfaces with customers, with support from site supervision and administrative teams
Ensure consistent leadership and direction for the site
Comply with company safety program and trainings
Valid Driver License
5+ years' supervisory experience
Experience with maintenance and repair of Passenger Boarding Bridges and associated equipment strongly preferred
Background in operations, equipment maintenance, administration, finance, and safety
Strong leadership, team building, presentation, and interpersonal skills
Computer skills with proficiency in Microsoft Word and Excel

Coordinator Airport Operations Station Support Resume Examples & Samples

Develops and maintains statistical data and prepares information and reports pertaining to budgets, office forecasts, operations and performance
Makes local purchases within authorized limits, maintains office supplies and processes local statements for payment
Performs personnel-related duties including filing
Processes payroll in accordance with provisions of union agreements and company policy
Provides support for management by coordination and preparation of reports associated with personnel functions
General knowledge of Microsoft Office products and applications required
Excellent typing skills - 30wpm required
2 years of experience in a clerical role preferred
2 years of airlines experience preferred

Supervisor Airport Operations Finance & Administration Resume Examples & Samples

Develops plans and forecasts, account for and analyze station financial performance; develop, justify and track capital expenditures; ensure proper financial controls; and to administer invoice and procurement processes, receivables processes, cash management processes, payroll, inventory processes and many other station specific procedures
Ensures appropriate monthly staffing authorization to cost effectively meet customer needs; coordinate shift and vacation bid processes; determine daily staffing matrices and deliver associated resources
Works collaboratively with local labor and employee groups to implement solutions that work for the business and for our co-workers
Serves as station liaison with the Headquarters Resource Planning team
Oversees the local wellness team with a focus on reducing and managing station sick leave, Lost Time Injuries and OSHA Recordable Injuries
Supports station leadership in preparing for hearings and providing grievance responses
Provides planning and administrative services to internal customers, including Hub Leadership Team and front-line employees
Motivates a team of management and administrative co-workers by providing work tools and training to enhance their customer service and technical skills
Responsible for time and attendance including counseling, payroll corrections, overtime, day trades, AUTO/ANP; maintain accurate and organized attendance, medical and personnel files; conduct and manage station vacation bid and processes; uniform distribution processes Develops, leverages and implements best practices processes and technology to improve service to internal customers and enhance productivity
High School Degree or equivalent
Ability to engage frontline and clerical co-workers
Working knowledge of Microsoft Excel, Word and Powerpoint
Successful candidate must be able to clear a criminal history check in order to obtain and retain credentials necessary for position
Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs
Must be legally authorized to permanently work in the U.S. without sponsorship
Regular attendance and punctuality in accordance with United's policies
Attendance is required at work location

Asst Chief Airport Operations Supvsr Resume Examples & Samples

Coordinates and supervises inspection of airfields, issuance and cancellation of Notices to Airmen (NOTAMs) on airfield status, and receiving and relaying of airfield maintenance requests
Assigns, supervises and monitors the work activities of airport operations staff
Oversees and participates in the inspection of airfield facilities (e.g., runways, taxiways, ramps) in compliance with Federal Aviation Administration (FAA) regulations
Coordinates airfield repair and maintenance activities to ensure minimal disruptions to airfield traffic
Orders runway closings and openings and initiates corrective measures in response to irregularities found during inspections to ensure proper maintenance of airfield facilities
Notifies departmental management of atypical airfield situations requiring their attention
Implements initial and recurrent training programs for airport operations staff
Determines maintenance priorities (e.g., snow removal, grass cutting) in accordance with FAA regulations and departmental standards
Ensures the timely and accurate maintenance of records concerning airfield activities (e.g., service requests, snow removal operations) and prepares related reports
Responds to inquiries regarding the status of airfield facilities and maintenance issues
During emergency situations, provides airfield access assistance to municipal and federal agencies, as required
And, other job related duties as required
Previous work experience involving monitoring weather information reports, preparing/issuing field reports, and supervising snow removal
Supervisory experience related to the position
Proficiency in preparation of NOTAM reports

Qr-senior Airport Operations Agent Resume Examples & Samples

Ensure smooth running of daily city tour operations. Coordinate with third party supplier staff and ensure the tours run without delay or any issues
Provide high level of customer experience and ensure passengers enjoy the tour
Provide excellent customer support and support the team to solve customer issues
Deal with complex reservations and connection times. Send scheduling updates to concerned teams
Ensure that the customers have been issued with all necessary documentation required for transit city tour and stopover products
Verify that the documents issued matched the booking made before handover
Issue documentation after full payment is received
When necessary, check flights match the accommodation check-in and check-out dates and times
Provide a quotation to the customers, clearly mentioning the inclusions, exclusions, terms and conditions applicable
Benchmark and compare suppliers’ price and availability options while costing and prepares the report for the Airport Operations Officer
Inform the Airport Operations Officer and Coordinator of any emergency situations
Perform other department duties related to his/her position as directed by the Line Manager

Supervisor Airport Operations Resume Examples & Samples

Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
Ensure consistency on operational, service and product delivery
Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
Develop and support standard work and continuous improvement processes
Oversee and support the performance of a team, zone or cell
Focus on performance issues with the goal of changing co-worker behavior
Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements
Serve as subject matter expert on safety, service and procedures
Team Leadership Activities
Business Acumen/Continuous Improvement required
Customer Focus required
Conflict Resolution required
Accountability required
Teamwork required
Engagement/Motivation required
Safety orientation required
Planning/multi-tasking required
Experience leading and influencing a team and customer service experience is required
Strong written and oral communication skills required
Conflict resolution and decision making, with the ability to lead is required
Experience supervising Union personnel a plus is required
Proficient in IT systems and common software appropriate to work group is required

Airport Operations Supvsr Resume Examples & Samples

Schedule maintenance work and request emergency repairs and monitors work crews on the airfield performing work such as pavement repairs (e.g. potholes), removal of debris and other safety hazards from airfield, and the repair of airfield lighting and signage equipment
Conduct weather conference calls with CDA personnel and airline partners as directed
Work with contractors and airport personnel in coordinating construction work on the airfield, implementing procedures to control access and movement of personnel on the airfield, closing and opening runways and other airfield areas, and approving proper placement barricades
Act as a liaison to the FAA, airport administration, and the operations tower, monitoring and directing the reporting and dissemination of information relating to construction work, emergency situations and other incidents affecting aircraft movement and field conditions
Provide appropriate level of response in emergency situations including monitoring responders, taking actions to ensure operational integrity of airfield and maintaining communications with airport management and the operations tower
Oversee maintenance of terminal facilities and responds to emergencies and unusual incidents in terminals during off-business hours
Coordinate snow removal operations on the airfield providing routes to snow trucks and observing movement on the airfield from the tower
Act as CDA Representative for snow removal operations in the FAA Air Traffic Control Tower (ATCT) during snow removal events directing snow removal teams
Supervisory experience related to the responsibilities of this position
Work experience functioning as a liaison between various divisions of an airport
Bachelor's degree or higher in Aviation Management or Airport Management
Work experience in an airport under a regulatory compliance environment

Vnc-airport Operations Resume Examples & Samples

Customer relations
Be fully familiar and updated with Damco service scopes, service patterns, acceptance policies and, all other matters of the same nature
Coordinate with Customer services to make sure cargo will be received smoothly at airport without receiving complaints from customer
Be the contact point to Customer service for daily physical cargo handling at airport (trouble handling: cargo damage/ cargo missing/ document missing, etc)
Be the first contact point to customers when cargo is delivered to airport
Maintain good relationship with customer
Attend customer’s request on time
Keep customers/ Customer service fully & correctly updated on the cargo information
Fully acknowledge and train airport handling team on SOP and customer relations
High and positive scores from Customers in Customers’ Satisfaction Survey
On-time report to management level
Airport operation
Execute orders as request of customers as agreed guidelines and SOP
Smoothen the inbound and outbound procedure
100% accuracy in documentation handling
Apply good practice to airport handling team
Collect documents from vendors and dispatch to the right receivers if requested
Ensure to follow Damco’s global guideline for operations activities. No additional cost due to mishandling
Ensure the systems related KPIs meet requirements
Keep customer/ customer services/ airlines informed of changes which may affect the agreed cargo planning
Ensure all applicable charges are collected from relevant parties and report immediately to Team Leader if any payment is not settled timely
Report service or business failure to Team Leader/ Manager
Provide feedback on product and process improvement to Team Leader/ Manager
Adhere all new procedures instructed by Customer service or in latest SOP version and revert to Team Leader if there is any challenge related to these new procedures
Work closely with Customer Service, Suppliers, Airlines operation staffs, Airport operation satff and other support teams to achieve customer’s satisfaction
Communicate with internal and external Customers constructively and, in the most professional manner – instilling confidence in the Customers
Prepare operational reports assigned by Team Leader / Manager
Under direction, supervises the airport handling team and daily operations; and make sure airport rules and regulations are complied
Plans, coordinates and supervises the daily operations of the Airport; ensures adequate resource to cover 24- hours work shifts of airport operations and security; oversees the collection of documents; and prepares and maintains operational records
Assists customers, managers who visit the airport; provides information regarding airport operations; explains airport operation procedure and ensures compliance with same
Manages assigned resources; identifies needed materials, supplies and equipment; prepares purchase requisitions as needed; and prepares administrative request
Responds to airport emergencies as needed, including those emergencies that occur during off duty hours; and directs personnel in airport emergencies
Performs work of Airport Workers as needed
BA in related field preferably
3 year of working experience preferably in air freight industry
Good command of spoken and written English
Customer-minded attitude is required
Good skill of computer

Coordinator Airport Operations Station Support Resume Examples & Samples

Assist in the development and maintenance of advance work schedules for station operation functions utilizing computer generated volume data and staffing guidelines
Develop and maintain statistical data and prepare information and reports pertaining to budgets, office forecasts, operations and performance
Make local purchases within authorized limits
Process local statements for payment
Perform personnel-related duties including filing, process payroll in accordance with provisions of union agreements and company policy
Effective verbal, written communication and interpersonal skills

Qr-airport Operations Officer Resume Examples & Samples

Coordinate with third party suppliers and ensure the tours run without delays and issues. You will ensure hand over is done from one shift to the next shift for smooth running of the day to day operations
Check all incoming mails and take appropriate actions
Handles enquires via telephone, emails, and tour operator website and ensure all actions are handled within the agreed time frame as per DQ service level agreement
Coordinate with the driver/tour guides on the timely pick up of the guest and pass the manifest details with the pickup times of the guest to the tour guides,
Prepare daily reports of any delay in guest pickups/vehicle break down and send to respective departments. Maintain weekly and monthly tour manifest and monitor the flow of passengers
You will send vehicle maintenance request to the base departments , ensure all payments are received before the documentations and reporting of transaction is complete as per the SLAs
Attend, investigate and provide quick and valuable feedback for customer complaints and provide solutions for all customer service scenarios
Assist the Line Manager in preparing budgets and be the first point of contact with any enquiries from Finance team
Arrange delivery and collection of tour documents and job sheet handovers to drivers

Airport Operations Zone Control Resume Examples & Samples

Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance required
Ability to work in harmony with other department staff to create a positive work environment required
Extensive knowledge of operations, management and logistics required
Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations required
Five or more years airline operation work experience preferred

Airport Operations Zone Control Resume Examples & Samples

Serves as the primary zone activity management control and oversight, Pro actively monitors the flow of aircraft arrival and departure processes during a shift with other operating organizations to achieve optimum operational performance and support of the United's Shared Purpose & Values
Receive operational turnover from previous shift, prioritize and develop tactical plan to address all issues in area of responsibility
Monitor inbound flight activity and communicate irregularities; Tracking of arrivals into gates to insure flights are met and PLB’s are brought to A/C within time standards
Identify, preplan and manage the execution and decision points of all planeside activities including baggage processes, customer boarding, fueling, catering, tech ops, and general aircraft servicing for all flights within established reliability goals; document and escalate critical issues
Identify and communicate operational updates for key departures/arrivals STAR, Priority, MST Critical, red zone, etc
Security Check Validation; Validate A/C that require security checks prior to boarding and departure have been properly completed and documented
Identify, preplan and manage all irregularities such as MST, weight restrictions, critical, cancelled flights, gate changes, ATC/WX, medical emergencies, major/minor flight alerts, tech ops, vendor, facility, customer and ramp staffing and process issues
Coordinate logistics for customer or employee injuries and aircraft damages or intervene where applicable with appropriate personnel
Monitor/answer all area radio channel and phone calls pertaining to operational area of responsibility and give appropriate guidance and leadership ensuring consistent operational safety, and service reliability
Proactively manage gate holds in area of responsibility with respect to departure sequencing. Communicate to Gate Manager’s deviations to planned departure or may impact departure of flight for gate planning
Timely delay coding and delay resolution with area leadership. Provide feedback and trend analysis on operational performance, research delays with area supervisor for root cause analysis and resolve disputes; Identify changes required to prevent future delays
Develop and support standard work and continuous improvement processes
Complete end of shift daily operations report for roll up to Ops Manager – SOC
5+ years airlines operations work experience preferred

Specialist, Airport Operations Initiatives Resume Examples & Samples

Assist in the preparation of business plans and project requirements for assigned initiatives
Participates on cross functional teams to execute plans and initiatives; coordinates work with various governing bodies and key stakeholders
Manage the schedule, cost, benefits tracking, technical aspects, and customer impact for assigned initiatives
Prepares reports and associated communication for Airport Operations Leadership team and present updates on a periodic basis
Continuous Improvement certification or training preferred

Airport Operations Officer Resume Examples & Samples

Assumes responsibilities of Airport Director in accordance with PAR Part 139 and the Airport Certification Manual during periods other than normal business hours. Performs daily inspections of the airfield in accordance with FAR Parts 139 and 107, including: runways, taxiways, domestic and international aircraft aprons and gate parking area, field lighting systems, perimeter fences, and airport service roads. Monitors and enforces tenant compliance with State and Federal regulations to ensure safe, secure and efficient operations and expeditious flow of aircraft, ground equipment and vehicle traffic. Develops and maintains major portions of the Airport Certification and Security Programs using FAR 139 and 107 and Advisory Circulars 150 series. Has authority to open and close airport surfaces and direct actions of Field Maintenance to correct deficiencies
Performs periodic inspections of terminal buildings and ground transportation facilities, including: concourses, terminal gate hold areas, concession areas, interior and exterior of buildings, general aviation areas, sidewalks and public access roadways to ensure the safe and efficient operation of terminal, general aviation and ground transportation systems. Monitors the activities of tenants, licensees, contractors and screening personnel to ensure compliance with airport standards, State and Federal regulations. May direct on-duty Physical Plant personnel to take corrective actions
On a seven day per week, 24 hours per day, rotating shift basis, coordinates snow and ice control operations for aircraft movement, parking, and gate areas, and the airport roadway system. Coordinates with the FAA, air carriers and other affected airport tenants and will open and close any movement surface as needed to facilitate snow and ice control, establish priorities, and ensure safe operations. May direct deviation from established snow removal priorities based on prevailing conditions
Issue NOTAMs identifying airport conditions, such as construction activities, obstructions, surface irregularities, or contamination, malfunction of any required light system, wildlife hazards, or other condition which may adversely affect the safe operation of aircraft. Directs opening and closing of airport surfaces as required
Coordinates and supervises the activities associated with transient and general aviation aircraft operations. Assigns general aviation aircraft to transient parking spots, prepares operations activity report, conducts research, writes reports and makes recommendations on all aspects of airport operations. Prepares work schedules for Airport Operations Center, trains and tests authorized airfield personnel who have security clearance to airfield operation areas in driving and movement regulations
On a rotating shift basis, and under general direction of the Airport Operations Superintendent, supervises the operation and function of the Airport Operations Center. Responsible for FAA required badging and Identification programs. Coordinates with representatives of government agencies, tenants and others regarding operational procedures and airport safety
In the absence of the Airport Director, Aviation Operations Manager, and Operations Superintendent, directs, responds to and coordinates all airport related emergency activities, taking appropriate actions necessary to ensure public safety. Actively involved in the formulation, implementation, and oversight of the Emergency Response Plan. Coordinates with other airport sections and outside agencies, and serves as the senior Operations representative until relieved by a higher level of management. Assumes the duties of the Emergency Control Officer until relieved. Within the Incident Command System used by all Emergency Service Agencies in Anchorage, this position equates to the Incident Commander
Monitors airport construction activity to ensure compliance with safety requirements and contract provisions at the job site. Coordinates all aspects impacting airport operations. Takes, or directs, corrective actions as required
Coordinates VIP visits
Takes action to immediately clear airport operation area of wildlife hazards. Additionally, performs special after-action inspections of airport surfaces after any accident/incident to ensure operations areas are returned to safe status. Closes and opens operating areas and coordinates with the FAA control tower to reopen airport areas for air traffic
Negotiates and administer professional service agreements/contract, related to ground transportation, parking management, and Airport security services
Able to assess simultaneous activities and take appropriate action under stressful conditions,
Capable of safely operating two or more radios, a cellular telephone and airfield assessment equipment, often at the same time, while driving in an airfield environment
Willingness to work outdoors in inclement weather,
Talent to coordinate multiple activities with a variety of people,
Successful in recognizing hazardous or potential problems impacting airport operations,
Able to communicate effectively both orally and in writing
Able to maintain records requiring accuracy and attention to specific details,
Willing and able to work rotating shifts, including nights, weekends and holidays as well as call in situations with little or no notice
PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**

Airport Operations Worker Resume Examples & Samples

Meets airport users and provides information regarding tiedown, shelter space, airport facilities, and related information
Rents and assigns hanger space and tie-downs
Collects fees and issues receipts
Patrols airport grounds and maintains the security of the airport
Inspects runways, taxiways, lights and other airport facilities for hazards
Notifies FAA of hazards to airport operations
Responds to emergencies on the field and notifies fire and other emergency services as necessary
Checks parked aircraft for proper tie-down
Performs maintenance and custodial duties on airport grounds and facilities
Requests airport patrons to observe rules and regulations
Maintains radio contact with the control tower
Operates light equipment such as tractors and pickup trucks
Maintains records
May be assigned as a Disaster Service Worker, as required
Civil air regulations dealing with the operations of airport
Safety and operational practices of an airport
First aid
Fire fighting
Computer applications such as word processing, spreadsheet and/or database
Interact effectively with the public
Perform minor maintenance to airport facilities and grounds
Establish and maintain effective working relationships with those contacted in the course of work
Handle and effectively manage emergencies

Airport Operations Supervisor Resume Examples & Samples

Airport Operations Supervisor I
Airport Operations Supervisor III
License/Certificates: Possession of a valid driver's license authorizing operation of a motor vehicle. Must also meet the Airport's Insurance Carriers requirements for coverage. Must obtain a Movement Area Driving Permit within three (3) months of entering position
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will not prepare or file a labor condition application with the Department of Labor. This Airport position requires a background check and a TSA Security check. The candidate must be fingerprinted and qualify under all applicable TSA and Airport regulations

Supervisor Airport Operations Resume Examples & Samples

Brief Crewmembers daily
Plans and coordinates Crewmember shift schedules and work assignments during regular and irregular operations
Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
Assumes GM responsibilities when the General Manager is not available
Two (2) years airline supervision, liasion or lead experience

Download Airport Operations Resume Sample as Image file