Host Hostess Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the host hostess job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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O Cruickshank

Oren

Cruickshank

9650 Casey Expressway

Houston

+1 (555) 465 5342

9650 Casey Expressway

Houston

Phone

p +1 (555) 465 5342

Experience Experience

Chicago, IL

Host / Hostess

Chicago, IL

Rice-Kulas

Chicago, IL

Host / Hostess

Assists managers in controlling the flow of guests and seats guests within manager's guidelines, as promptly as possible
Perform opening and closing duties according to established sidework checklist
Performs and assists with pouring/providing beverages and other service and bussing functions as necessary
Complete all opening/closing paperwork, perform side-work
Assists managers in controlling the flow of members/guests and seats guests within manager's guidelines, as promptly as possible
Works with staff of other departments to perform job duties and during special events or functions
Greets patients in a courteous and professional manner and offers assistance with meal trays according to established procedures

Phoenix, AZ

Restaurant Host / Hostess

Phoenix, AZ

Hegmann, Schuppe and Wolff

Phoenix, AZ

Restaurant Host / Hostess

Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc
Maintains a clean lobby and work station so there is no visible trash on floor or ledges
Flexibility to respond to a range of different work situations
Reports to work on time and in complete uniform
As assigned works all shifts and holidays
Effectively manages the waitlist
Manages the dining front entrance with the efficient and timely seating of the guests

present

Dallas, TX

Lead Host / Hostess

Dallas, TX

Gutmann LLC

present

Dallas, TX

Lead Host / Hostess

present

Perform other duties as assigned by manager on duty
Provide courteous service and be cordial to all team members and guests
Other duties as directed by management
Support other areas of the restaurant as requested, such as answering telephones, completing financial transactions, stock work, cleanup and documentation
Establish excellent relationship with meeting planner and try to up sell dining
Manage the coat check process
Complete all side work duties

Education Education

Bachelor’s Degree in Guest Service

Howard University

Bachelor’s Degree in Guest Service

Skills Skills

Be knowledgeable about the available tables, who is covering each section and how to seat guests alternately in each section
Excellent communication and organisational skills with strong attention to detail
The ability to work independently with professionalism while maintaining a focus on quality and customer service
Ability to build up good relationships with staff at all levels, especially internal customers
Ability to work in an extremely fast paced environment while maintaining focus and quality service
Assist the team in creating a profitable department that is environmentally responsible
Ability to deal with problems involving several concrete variables in standardized situations, and use judgment to resolve issues or seek supervisory guidance
Good knowledge of Health and Safety
Say goodbye to all guests – ask how their experience was – ensure they leave with a good impression
Excellent reading, writing and oral proficiency in the English language

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Security Host / Hostess Resume Examples & Samples

Ensures a safe environment through diligent awareness of surroundings while communicating all important information to team members
Uses critical thinking skills, always putting safety first when responding to or assisting with situations
Practices common sense decision making in assisting with medical aid runs, Guest and Cast conflict situations, and other emergency response needs
Provide excellent conflict resolution skills while balancing the importance of providing great Guest service
Demonstrate the ability to communicate verbally and in written form through report writing
Preferably be 25 years or older to work in the Security department
Casual Regular Cast Members must be available to work Friday/Saturday/Sunday
Casual Temporary Cast Members must be available to work all peak seasons and holidays
Available all holidays
Hours may be on any shift (day/swing/graveyard) depending on hiring needs
All applicants will go through a thorough back-ground investigation process. Failure to disclose any pertinent information will result in dismissal
Certifications: must hold a Shang Gang Zhen, Security Career Certificate a plus
Some English language ability a plus

Club Host / Hostess Resume Examples & Samples

Set up, clean up, facilitate and participate in all activities for an adult and/or family audience; Activities include, but are not limited to
Theme nights and special events
Day and evening deck parties
Themed game and trivia shows
Indoor and outdoor sports-themed games and challenges
Introduction of guest speakers
Card/board, pool and island games
Promote and advertise activities specifically for adult guests while partnering with Beverage department on specific shipwide events and activities
Seek out guest contact while displaying boundless amounts of energy, outgoing attitude, enthusiasm, and self-motivation
Emcee recreational activities on Castaway Cay, acting as the host for island events and activities as well as at island game pavilion
Partner closely with Cruise Staff/DJ to ensure best show quality and seamless flow of events
Assist in maintaining appropriate guest flow in all areas onboard, informing guests of other onboard activities to ensure adequate guest participation
Follow scripts, but also ad lib, as necessary
Perform abbreviated shows as necessary based on weather conditions, safety issues, and/or Entertainment Management decisions
Report costume, technical, and maintenance needs
Learn, follow and perform scripted material and basic choreography
Participate in Emergency Duties as specified in the ship Assembly Plan
Participation in the DCL audition process is required during an interview for this position
Minimum three years experience working within a position that demonstrates hosting experience, stage experience and public speaking skills
Strong microphone skills, team skills, detailed, flexible, and committed to guest satisfaction
Aptitude to learn dance routines and to dance in a ‘club’ style setting
Ability to create and facilitate new activities to increase guest participation
Exceptional presentation, communication and organizational skills
Ability to quickly adapt to an ever-changing environment while demonstrating flexibility
Experience with sound/DJ equipment
Ability to perform in environments that have pyrotechnics, chemical smoke, haze, fog, dry ice, and other special effects
Be at least 21 years of age
Be able to speak, read and write fluent English
Agree to share a cabin with other crew members
Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Bring approved work shoes
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination

Host / Hostess Resume Examples & Samples

Punctuality/Attendance
Opening and Closing duties
California Food Handler Certification
WORKING KNOWLEDGE OF: Restaurant operations, seating procedures, guest relations, problem solving
ENTRY LEVEL KNOWLEDGE OF: Music hall/retail operations
SKILL IN: Diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

Host / Hostess Resume Examples & Samples

Must be able to communicate effectively in English both written and verbal. -required
Must be able to stand for long periods of time. -required
Must be willing to work weekends and holidays. -required
Previous host/hostess experience. -preferred
Ability to communicate in Spanish. -preferred

Host / Hostess Resume Examples & Samples

One year of serving or related experience in a full-service restaurant
Must have current food handler’s card and alcohol service certification as required by federal/state/local law
Safe food handling procedures
Excellent Guest service skills
Basics of food and beverage service/hospitality

Guest Experience, Host / Hostess Resume Examples & Samples

Strong Bloomberg company knowledge (global familiarity a plus)
Awareness of top executives, heads of departments and groups, administrative assistants and leaders and influencers
Extreme familiarity with the Bloomberg Terminal and its robust functions, and know how to search for information of all types
Exhibit great presence, confidence, poise and patience

Host / Hostess Resume Examples & Samples

Perform shift opening tasks: complete check register, set-up or count register bank, and open doors, oversee table and service station set-up
Distribute customers evenly to wait staff
Assist with waiting on tables, bussing and bartending as needed
Monitor quality of service and food. Coordinate work of wait, bus, and kitchen staff
Basic knowledge of restaurant operations
Basic reading, writing and math skills

Host / Hostess Resume Examples & Samples

WORKING KNOWLEDGE OF:Restaurant operations, seating procedures, guest relations, problem solving
ENTRY LEVEL KNOWLEDGE OF:Music hall/retail operations
SKILL IN:Diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
ABILITY TO:Diffuse possibly volatile situations with tact and diplomacy, seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

Host / Hostess Resume Examples & Samples

Take reservations and maintain reservation system
Welcome guests and show them to their table
Prepare and maintain seating chart for dining periods
Communicates all necessary and important information with the Restaurant Manager and the entire Food and Beverage team
Capable of multi-tasking and working at a fast but thorough pace
Complete all sidework that has been assigned
Attends the daily pre-shift meeting to learn any important daily information
Adheres to all grooming and uniform standards and is productive and professional during entire shift
Communicate reservations for dining periods with kitchen and service staff
Clean and maintain Host/Hostess and waiting areas

Host / Hostess Resume Examples & Samples

Attends daily pre-shift huddle and is knowledgeable about daily house counts, VIPs, daily features/soups, etc. Seeks out information and is capable of answering a variety of questions regarding the restaurants, the resort and the surrounding community
Ensures that, as guests depart, they leave with an acknowledgement and a pleasant wish for them to return
Secures all lost and found items and promptly notifies Loss Prevention
Follows safe work practices and reports any safety concerns

Host / Hostess Resume Examples & Samples

Assists managers in controlling the flow of guests and seats guests within manager's guidelines, as promptly as possible
Understanding the dynamics of dinner operations is essential for the host
Guest service experience of 2 years - required
Must be fluent in English - required

Japanese Speaking Recreation Host / Hostess Resume Examples & Samples

Ensure the safety of Guests, may be a first responder to emergency situations
Welcoming Guests and providing a sense of arrival
Maintain overall upkeep of all cabanas, lagoon, and pool deck areas
Greet Guests with positive, friendly and helpful attitude
Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
Frequent walking/standing/pushing/pulling
Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
Ability to speak Japanese Required
Must be able to complete repetitive tasks while maintaining quality
Responsible and mature
Energetic and comfortable givin and taking feedback
You must be at least 18 years of age to be considered for this role
This role is Full-Time and requires full availability for any shift, SEVEN (7) days per week, including nights and holidays
Previous experience in hospitality or tourism related role on the Hawaiian Islands preferred

Floral Host / Hostess Resume Examples & Samples

You must be at least 18 years of age to be considered for this role
Prolonged standing for two to three hours at a time and heavy lifting may be required
Delivery driver roles require a valid Florida driver license
This role is Part-Time and requires full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays
Bilingual preferred
Previous cashier experience
Previous retail or related sales industry experience
Previous computer experience
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Food & Beverage Host / Hostess Resume Examples & Samples

Prolonged standing for two to three hours at a time and heavy lifting may be required
Willing to work outdoors in all weather conditions
This role is Part Time and requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays
Previous cash handling experience preferred
Previous restaurant experience preferred
Previous experience speaking in front of large groups or audiences
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Sleigh Host / Hostess Resume Examples & Samples

Assists and helps managers in controlling the flow of guests to and from the restaurant
Works with other personnel as needed to maintain the flow of the dining areas
Must be willing and able to help get guest into the restaurant
Responsible for the preparation of the sleigh for guests including removing snow and putting out coats etc.
Team-oriented attitude is a must
Must be able to stand for long periods of time - required
Must be able to work outdoors in adverse winter weather conditions - required
Previous restaurant or customer service experience - preferred

Host / Hostess Resume Examples & Samples

Greeting and seating all guests, by name if possible
Responsible for taking care of future reservations and maintaining wait lists
Must be willing and able to help set up, and bus tables when needed
Must be able to lift and carry 25lbs - required

Host / Hostess Resume Examples & Samples

Assists managers in controlling the flow of members/guests and seats guests within manager's guidelines, as promptly as possible
Understanding the dynamics of lunch and dinner operations is essential for the host
Previous restaurant experience or customer service is strongly preferred

Host / Hostess Resume Examples & Samples

High School Diploma or equivalent. -preferred
Minimum 1 year experience in a guest service field. -required
Previous restaurant POS experience. -preferred
Must be able to lift at least 30 pounds. -required
Must be able to stand or walk for long periods of time. -required
Must be able to work weekend and holidays. -required

Host / Hostess Resume Examples & Samples

Greeting guests for breakfast, lunch and dinner as well as controlling the flow of guests to maximize guest service
Providing warm and friendly conversation
Take reservations, provide accurate wait times and create seating charts
Adherence to all brand standards in assisting guests and always insure the guest’s satisfaction
F&B experience
Prior cashier experience

Floral Host / Hostess Resume Examples & Samples

Assembling and preparation of gift boxes, decorations and blowing up balloons
Embroidery/Engraving of items using a computerized machine
Pull orders and assemble gift baskets to be delivered to guest’s rooms via push cart and driving of company vehicles
Loading and unloading deliveries, heavy lifting in a fast paced environment
Staging of guest’s room with gift baskets, balloons, floral arrangements, etc
Merchandise pulling/stocking and heavy lifting. Must be willing to stock, perform inventory duties, clean and organize as required
Maintain a clean working environment including but not limited to sweeping the floor, disposing of trash and breaking down cardboard containers and following all Resort recycling guidelines
Basic Computer skills including but not limited to excel, word and outlook
Driver’s license with a clean driving record for the past year
Energetic and enthusiastic about customer service
Flexible/adaptable (may work in a variety of areas, conditions and/or have changing shift start/end times)
Comfortable working in a fast paced environment
Can complete repetitious tasks while maintaining quality and meeting productivity standards
Strong verbal communication skills (able to positively engage with Guests, team members, and leaders)
Strong written communication skills following proper email etiquette
Strong listening skills (able to take directions and accept feedback)
Hotel Front Desk experience

Host / Hostess, The Lab Gastropub Resume Examples & Samples

Provide basic food and beverage preparation service, as needed. Serve food and beverages to customers, as required
Assist servers by running food and beverages to tables, when required
Report to station, ready to work at the time work assignment is scheduled to begin
Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu
Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment

Merchandise Host / Hostess Resume Examples & Samples

Follows Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts
Follow proper cash handling procedures
Adhere to loss prevention guidelines
May also be asked to work in specialized areas, as needed, additional training required
Sales experience helpful, and/or feeling comfortable with suggestive selling

Host / Hostess Resume Examples & Samples

The host/hostess is responsible for greeting and seating all guests, by name if possible
Team-oriented attitude is a must - required
Must understand OpenTable, or be willing to learn the program - required
Must be able to lift and carry 40+ lbs - required

Host / Hostess Resume Examples & Samples

Control the flow of guests into the dining room to maximize guest service, providing accurate wait times and seating guests according to reservations and seating chart
Oversee operation of the OpenTable reservation system
Be extremely warm and friendly in greeting all guests
Be knowledgeable of Grand Teton Park, Jackson Lake Lodge, and all Food and Beverage offerings
Communicate effectively with guests, dining room team members, and kitchen staff
Prior Food and Beverage experience, specifically in a full service restaurant
Prior experience working with OpenTable

Spa Host / Hostess Resume Examples & Samples

Receptionist/Greeter- Greet and thank each guest as they enter and exit the location; As necessary, assist with directions, event schedules, and other resort information as requested by guests. Using computer, schedule appointments for services and update reservations. Resolve scheduling issues, keeping all parties informed (other Cast, Guests, Managers, etc.) Demonstrate good phone etiquette when answering phone
Sales/Guest Service-Promote and sell spa merchandise/services. Proactively approach all guests to assist in identifying/delivering their needs. Offer options to provide great service to guests while increasing revenue opportunities
Cashier- Process service/merchandise sales transactions following proper POS procedures
Stock- Receive, process and replenish spa merchandise with a sense of urgency and attention to detail
Basic Qualifications
Constantly walking/standing up to 8 hours per day
Constantly pushing/pulling up to 10 lbs, frequently up to 25 lbs, occasionally up to 50 lbs, up to 3 hours per day
Constantly lifting up to 10 lbs. for up to 3 hours per day in non-stock positions. Frequently up to 25 lbs, 6 hours per day for stock replenishment position and occasionally up to 75 lbs
Bending/Twisting/Kneeling constantly at the waist, frequent at head and neck
Frequent use of hands up to 8 hours per day. Uses repetitive motion to bag, scan and ring merchandise on register
Must have enthusiasm and possess excellent guest service skills
Enjoy working with people and possess a friendly and outgoing personality
Follow proper cash handling procedures and adhere to loss prevention guidelines
Follow stock replenishment procedures
Prior retail and/or sales experience helpful; comfortable with suggestive selling
Basic mathematical skills are necessary
This role is Part-Time and requires full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays
Prior spa experience – familiarity with spa products/services and terminology helpful
Basic computer knowledge (for reservations and POS)

Security Host / Hostess Resume Examples & Samples

Successfully completed Basic Training in the Military
Two (2) or more years of experience as Law Enforcement
Two (2) or more years of experience as a Special Deputy or Police Cadet
Two (2) or more years of experience as a Firefighter or EMT
Two (2) or more years of high pressure situational experience (e.g., 9-1-1 operator, loss prevention officer, plain clothes operatives, etc.)
Two (2) or more years of experience as Security Guard/Officer responsible for foot patrol, motor patrol, X-ray machines, viewing cameras and/or aviation screening
Two (2) or more years of experience as a Flight Attendant
Bilingual (Spanish, Portuguese, French and/or Japanese)
Florida Class "D" Security license
Associates Degree or higher in Criminal Justice or security related field

Recreation Host / Hostess Resume Examples & Samples

Welcoming cabana Guests and providing a sense of arrival
Maintain overall upkeep of all cabanas
Assist with clearing pool deck of used towels, lifejackets, and trash
Politely ensure adherence to rules and safety guidelines in the Recreation locations
Frequent bending/twisting and kneeling
Frequent use of hands
Strong observational skills to proactively identify Guest needs and ensure safety guidelines are being followed
Strong verbal communication skills able to positively engage with guests, team members and management
Enthusiastic about interacting with, assisting, and receptive to all guests
Proactive in anticipating guest needs
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
This role is Full-Time and requires full availability for any shift, any day of the week, including nights, weekends, and holidays
Previous experience in a Hotel/Resort environment
Previous cabana or pool service experience
Knowledgeable about Resort and surrounding areas

Host / Hostess Resume Examples & Samples

Proficiency in reading and communicating in English - required
Professional Food and beverage experience - preferred
In-person interview - preferred

Host / Hostess Resume Examples & Samples

The ability to work independently with professionalism while maintaining a focus on quality and customer service
Candidates should have customer service experience
Candidates must be 18 years of age
Candidates must be able to stand or walk the majority of their shift

Host / Hostess Resume Examples & Samples

· As a Host at St Pancras, you are responsible for delivering the warmest of five star welcomes in our food & beverage outlets
· Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures
· The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a time is how we’ve built our reputation and it’s your job to uphold this!
· Goodbyes are just as important as a warm welcome and creating memorable moments for our guests in your role is key. You will also be responsible for using reservation systems, answering guest enquiries (both telephone and email), and delivering information on pricing, product and menu items
Demonstrable skills in Hospitality
A strong knowledge of lifestyle and luxury hotel standards

Host / Hostess Resume Examples & Samples

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu
Read, maintain and make daily entries in the log book to coordinate communication between shifts and management
Maintain proper set-up of dining room
Receive records and make any necessary arrangements for reservations and special functions in the restaurant
Perform other job related duties as assigned

Host / Hostess Resume Examples & Samples

Previous host/hostess experience is preferred
Must be flexible and able to work days, nights, weekends and holidays
Above average communication skills
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
Ability to remember, recite and promote the variety of menu items
Ability to move throughout a crowded room to seat guests
Ability to establish and maintain effective working relationships with associates, customers and patrons
Must be able to work days, nights, weekends and holidays
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Ability to access and accurately input information using a moderately complex computer system
Must be able to withstand prolonged periods of standing and/or walking
Ability to lift at least 30 lbs
Ability to observe and detect signs of emergency situations

Host / Hostess Resume Examples & Samples

High school diploma or GED preferred
Speak, read and write English
Possess or ability to obtain a current Food Handler Card within 2 weeks of hire
Must be available weekends, day shifts, night shifts and Holidays

Host / Hostess Resume Examples & Samples

Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions
Ability to establish and maintain effective working relationships with associates, customers and patrons

Host / Hostess Resume Examples & Samples

Prior host experience required, preferably in a hotel or related field
Must have schedule flexibility for both A.M./P.M. shifts, weekends and holidays
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Vacation

Host / Hostess Resume Examples & Samples

At least one year recent experience as a Host in an upscale, high volume restaurant
Previous Point of Sale System experience (micros)
Strong computer skills in Microsoft Office or similar computer program
Previous usage of on-line dining reservations system (Open Table or similar program
Proven organizational and multitasking skills in a fast-pace environment
Demonstrated ability to be warm & sincere
Impeccable grooming
Fluent in both written and spoken English
Proven ability to problem solving
Ability to resolve guest inquires and concerns in a timely manner
Ability to remain calm and courteous at all times

Host / Hostess, Fairview Dining Room Resume Examples & Samples

Initial warm greeting and welcoming of all guests upon arrival * Providing dining information, general hotel information and regional information
Seating guests in a prompt and organized fashion to maintain service flows for the servers and kitchen
Other duties as outlined by outlet Manager including coverage in other F&B outlets and Banquets
Friendly and outgoing; graceful and smiling under pressure

Host / Hostess, Poppy Brasserie Resume Examples & Samples

Co-ordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business using forecasts, A/D sheets, Daily Function Notice and liaise with other hotel and F&B departments
Order supplies for daily operation adhering to inventory controls and ordering procedures
Adhere to all environmental policies and programs as required
Conduct frequent inspections of the outlet areas, reporting any deficiencies in equipment or aesthetics to the outlet Manager
Displays high initiative requiring minimal supervision and direction
Strong leadership skills, working effectively in a team environment

Host / Hostess Resume Examples & Samples

Maintaining high food levels, and cleanliness of the buffet, including stocking of plates and other buffet accessories
Expediting Appetizers, Entrées and Desserts for à la carte meal periods
Ensuring prompt clearing and resetting of tables
Act as a Concierge for the Hotel and the Bow Valley Grill, welcoming and seating guests
Monitor table availability at all times
Maintain all tools and equipment to the highest standard
Maintain floats in order to provide change for both hotel guests and wait staff (Cashier)
Ensure that all guest checks are properly closed and accounted for (Cashier)
Ensure all closing procedures are followed for all bills and all reports necessary are completed before concluding shift (Cashier)
Complete remittance sheet, lock up float and deposit any cash received during shift (Cashier)

Host / Hostess Resume Examples & Samples

Ensure all guests are greeted and seated in a timely manner
Understand the tasks of all colleagues in the outlet
May be scheduled shifts in other food and beverage departments as assigned by management
Required to have BC Serving It Right Certificate prior to commencing employment
Must be legal age to serve alcohol in BC

Host / Hostess Resume Examples & Samples

Professional appearance and demeanor (exceptional grooming standards)
Must be self-directed and possess natural leadership skills - with the ability to guide others
Front of House F&B experience an asset
Previous experience in a 4-diamond hotel environment an asset

Chinese Restaurant Host / Hostess Resume Examples & Samples

Understand shift end reports in the outlet and the POS system
Follow all safety and sanitation policies when handling food and beverage
Previous Point of Sale System experience an asset

Reflections Host / Hostess Resume Examples & Samples

When nearing capacity to make sure flow of patrons into lounge is consistent and in keeping with 5 star standards of service (ie. Do not overflow the room)
Assist service and bar team with the running of food and drinks and cleaning, clearing and resetting tables
Must be self directed, motivated and demonstrate exceptional customer service and interpersonal skills
Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including mornings, evenings, weekends, and holidays

Lounge Host / Hostess Resume Examples & Samples

Learn and focus on the Sequence of Service and restaurant standards
Review any changes to menu and/or specials
Manage the coat check process
Complete all required side work
Follow all safety policies and procedures
Maintain appearance standards as outlined in the employee handbook
Provide information and explain all marketing promotions
Provide courteous service and be cordial to all team members and guests
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to show initiative, including anticipating guest and operational needs
Must be able to cross-train in other areas of the hotel
Attend all required hotel meetings and trainings
Provide a fond farewell to guests exiting and invite them to return
When seating is limited, record guest names and number of people in the party
Reach out to guests in a professional manner when tables become available
Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness
Clean menus of food and stains
Perform other duties as assigned by manager on duty

Host / Hostess Resume Examples & Samples

Maintain a courteous, efficient and welcoming entrance to the restaurant or bar
Notify servers of new seats in their section to ensure our guests receive immediate and proper attention
Ensure a high level of visibility in restaurant during entire shift by remaining at the greeter station and periodically circulating through the restaurant to assist servers, respond to guest requests and observe the efficiency of the food and beverage operation
Elicit feedback from departing guests on their experience in order to continually improve the operation to increase guest base and maximize revenues
Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties
Communicate with kitchen and staff to ensure steady flow of dining guests
Maintain list of waiting guests, know which server is covering each station; what tables are available and how to seat guests alternately in each section
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Cardinal Club Host / Hostess Resume Examples & Samples

Reviews and organizes floor plan with manager
Confirms stations and checks tables and chairs for cleanliness
Greets guests and seats them at tables
Answers any guest questions regarding service, and provides general assistance for guests and employees
Rotates to other areas as needed
Reports to work scheduled events in a timely basis
Friendly, professional demeanor
Maintains good personal hygiene in a clean and complete uniform

Host / Hostess Timberline Grill Steakhouse Resume Examples & Samples

May be required to know value of menu items
May give cash refunds or credit memorandums as directed by Supervisor/Manager
Ensures that Service Quality and Standards are followed
Able to operate a P.O.S. System and/or adding machine and make change
Must be very friendly and outgoing

Host / Hostess, Alpine Social Resume Examples & Samples

Initial warm greeting and welcoming of all guests upon arrival * Providing dining information, general hotel information and regional information
Co-ordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business using forecasts, A/D sheets, Daily Function Notice and liaise with other hotel and F&B departments
Seating guests in a prompt and organized fashion to maintain service flows for the servers and kitchen
Ensure the servers are able to provide prompt, courteous and efficient service to guests by assisting as required
Order supplies for daily operation adhering to inventory controls and ordering procedures
Conduct frequent inspections of the outlet areas, reporting any deficiencies in equipment or aesthetics to the outlet Manager
Other duties as outlined by outlet Manager including coverage in other F&B outlets and Banquets
Minimum 6 months service in the restaurant/food and beverage industry
Friendly and outgoing; graceful and smiling under pressure
Self motivated decision maker with proven organizational skills
Displays high initiative requiring minimal supervision and direction
Strong leadership skills, working effectively in a team environment
Working knowledge of the Micros system an asset

Host / Hostess, Front Desk Resume Examples & Samples

Update guest history and input registration and billing information in Opera system
Be familiar with hotel room configuration, different room rates and promotions, be clear about current overall room status
Know how to use Pose and currency count machine for transaction with guest card and cash
Keep interaction with guests, deliver Q&A like figure out direction and information
Good Chinese and English Listening/ Speaking/ Reading/ Writing and good computer skills
Can work in a very fast paced environment and under heavy pressure
Can deal with large amount of card and cash transaction with high integrity
Protect guest privacy
Previous Front Desk experience in four or five- star hotels is preferred

Host / Hostess, Housekeeping Resume Examples & Samples

Able to clean up 10 - 11 rooms individually per day, replenish various of supplies
Timely trace the status of assigned rooms, record the status/ risk of safety in room/ guest L&F/ guest preferences/ other special issues on the working sheet
Solve problems of room facility usage and information Q&A under guest’s requests
Courteous to our Guests and with good communication skill and service mindset
Can accept repetitive cleaning job
Can work in a very fast paced environment and heavy workload
Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work three shifts)
Previous hotels Housekeeping experience in four or five stars hotel is preferred
Know English alphabets

Host / Hostess, Recreation Resume Examples & Samples

Ensure the pool and GYM are clear of towels, lifejackets, trash, pool deck neat and ready
Facilitate a wide range of supervised activities especially for kids
Positive, friendly, helpful, creative attitude to serve guests
Can accept the two shifts working hour
Can accept to work both indoor and outdoor
Able to handle complex and urgent situations
Strong mindset to interact with kids
Willing to interact with kids
Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can two shifts)
Previous four or five star hotels Recreation experience is preferred
English speaking is preferred
Kids’ activity experience is preferred

Host / Hostess, Resort Call Center Resume Examples & Samples

As a hotline for the theme park and hotel, is responsible for the communication between Shang Disney Resort Operations Team and Disney Reservation Center
Handle guest room cleaning, maintenance and other needs like L&F
Related services for daily operations including morning call, guest complaints& comments, restaurant booking, baby sitter and emergency
Search and update guest history in Opera system
Basic English Listening/ Speaking/ Reading/ Writing and good computer capability (need to use full English Opera system)
Can answer large amount of resort internal/ external calls continuously and communicate with other departments for dealing with guest requests
Can solve guest situations and conflicts
Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work three shifts)
Previous Call Center experience in four or five-star hotels is preferred

Security Host / Hostess Resume Examples & Samples

Must be able to sit stand and walk for long periods of time. Able to lift 25-50 pounds
Able to work inside and outside in sunlight, inclement weather
Previous security experience is preferred
Previous soldier experience is preferred

Host / Hostess, Attractions & Guest Flow Resume Examples & Samples

Assist with Guest/crowd control and facilitate the Guest experience at various types of entertainment offerings
Assist Guests and Cast Members with directions, event schedules, and other information or assistance as needed
Ability to multi task and work in a very fast paced environment
Demonstrate ability to own and resolve guest situations
Previous experience in service industry is preferred

Host / Hostess, Merchandise Resume Examples & Samples

As greeter, cashier, host/hostess for customization service, stock helper, visual merchandise assistant and others in Front of House. Offer additional merchandise to go with their selection to enrich guests’ shopping experience. Rotate in different roles according to scheduling within one day
As receiver, floor stocker, runner, ICS (inventory controlling specialist) and guest-facing Cast in Back of House
Process all transactions in a friendly and efficient manner
One year and above experience of guest-facing position in one company (retailing, F&B, hotels, etc.)
Be able to work in multiple Store locations throughout the Resort, indoor or outdoor, sometimes in hot or cold environment
Excellent service sense to proactively fix problems for guests
Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. Flexible/adaptable (be able to work at variable time, including early morning, late evening, weekends and holidays)
Working experience in merchandise is preferred

Host / Hostess, Custodial Resume Examples & Samples

Perform cleaning tasks per assigned schedule: sweeping, restroom cleaning, trash collection, etc
In charge of the use of all custodial chemicals and equipment
Replenish custodial cart supplies before going to the assigned area
Utilize time at the end of a shift to clean equipment
Clean and restock supply room(s) and ensure that the custodial closets are tidy and locked
Courteous to our Guests and with good communication skill and service mindset Good at communicating with guests and other staff
Demonstrated ability to own and resolve guest situations
Prior custodial experience is preferred
Basic knowledge of custodial equipment and chemicals is preferred

Host / Hostess, Disneytown Operations Resume Examples & Samples

Handle Guest complaints and handle Lost and Found
Answer Guest questions and assist with queuing and assist Guests with directions, event schedules, and other information or assistance as needed
Ensure the safety of Walt Disney Grand Theater operation. Provide a unique Disney experience to our guests
Be involved in emergency plan to evacuate guest at different situation as needed
One years of guest service experience
Courteous to our Guests and with good communication skill and service mindset
One and more years of relevant experience preferred
Basic English

Host / Hostess, Tour Service Resume Examples & Samples

Introduce Shanghai Disney Resort and explain to guests facilities at the resort during tour delivery
Deliver amazing Guest Service
Be proactive with Guests to answer questions and be flexible in handling the guest situation
Interact constantly with Guests and Casts and create Disney memories for our Guests
Excellent English Skill and previous Shanghainese speaker
Major in Tourism Management/ Hotel Management/ Public Affairs is preferable

Host / Hostess, VIP Reservation Call Center Resume Examples & Samples

Provide logistics support and itinerary planning service to all SHDR VIP guests
Handle internal and external call inquiries from VIPs
Conduct VIP Tours when needed
Process payment for transactions when needed　
Coordinate and on-site support VIP events and activities when needed
Intermediate English ability
No limitations from standing, walking, or exposure to extreme weather conditions for prolonged periods, as well as being flexible in taking shifts
Computer literacy (Word, Excel, PowerPoint, Outlook)
Third language or Shanghai dialect skill is a plus
Candidate with driver license is a plus
College degree or above

Host / Hostess, Bell Services Resume Examples & Samples

Make sure to deliver and store guest luggage properly
Need to rotate several job roles: Host/ Greeter/ Valet
Deliver newspaper/ check- out express/ fax/ flowers/ gifts
If necessary, to help bell services counter for not only phone pick up, but also operations of the computer
Basic oral English and computer skills
Willing to work both indoor and outdoor
Can accept repetitive bell job
Can work in a very fast paced environment and heavy workload
Previous Bell Services experience in four or five star hotels is preferred
Veteran is preferred

Host-hostess Resume Examples & Samples

Position requires a strong customer service focus, strong communication skills, positive attitude and exceptional time management
Coordinate tour group dining reservations when needed with the front desk and Togwotee Adventures
Escort guests to tables and present menus
Greet and say goodbye to all guests – ask how their experience was – ensure they leave with a good impression-Advise on myguestexperience and trip advisor
Must be flexible and willing to work a varied schedule, including weekends, holidays and over time
Prior experience in a high volume, fast paced restaurant preferred

Host / Hostess Resume Examples & Samples

Maintain and update the restaurant guest history records
Type and co-ordinate the printing of all restaurant menus for the Outlet Managers
Handle guest enquiries either by telephone or in person
Make table reservations and thereby effectively control and maximize the flow of guests

Noe-host / Hostess Resume Examples & Samples

The ability to offer guests of the restaurant an enjoyable, expertly served dining experience conforming to the Four Seasons service standards of excellence for quality, professionalism and friendliness
The ability to anticipate and service guests' requirements before requests are made or necessary of the restaurant menus and ability to answer questions during the arrival and reservation making process about the food and chef
The ability to use the Opentable reservations system, taking reservations, walk-in’s, confirming guest reservations, updating guest profile details, managing floor seating and table status throughout the guest dining experience
Strong guest experience communication skills required
Strong systems knowledge using Opentable and telephone preferred but not required
Excellent reading, writing and oral proficiency in the English language
High school diploma or general education degree (GED); or one years related experience and/or training; or equivalent combination of education and experience preferred but not required

Patient Host / Hostess Resume Examples & Samples

Delivers and picks up trays from patient’s room
Works closely with patients in a hospital environment
Capable of communicated effectively with patients
Demonstrates the ability to assess and interpret age appropriate data about the patient’s status in order to identify age-specific needs and provide the care needed
Familiar with HACCP standards
Capable of recognizing a nutritionally balanced meal
Able to read patient’s name and room location and correctly identify patient for tray delivery
Able to Accurately assembles trays per menus for the following diets

Host / Hostess Resume Examples & Samples

Must have computer literacy including competence in Microsoft applications and web-based applications
Must be proficient in using the following equipment: cart, juice machine, refrigerator, freezer, toaster, beverage machine, coffee machine, blender, tray belt, dish machine, smart thermo activator
Must be able to work independently and complete assignments in a timely manner
Must be able to perform each of the essential duties listed above with a professional degree of competency

Host / Hostess Resume Examples & Samples

Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff
Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos
Receive, record and make any necessary arrangements for reservations and special functions in the restaurant
Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins
Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations
Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
Ability to speak the English language sufficient to conduct small employee meetings to impart new information

Breakfast / Evening Social Host / Hostess Resume Examples & Samples

Clear tables during the complimentary breakfast period
Ensure tableware is in good and working condition and report any defects for repair
Retrieve and transport dirty tableware to dishwashing area

Host / Hostess Resume Examples & Samples

Reads and maintains diet sheets, Meditech and CBORD reports
Visits new admissions and explains meal service process, obtain preferences and updates patient cardex. Distributes menus and inputs selections for those receiving paper menus
Follows established department and hospital standards for tray delivery using established two patient identifiers consistently. Delivers and retrieves meal carts with trays according to established time schedule
When checking tray line, maintains a high degree of accuracy to ensure overall quality control and patient safety
When passing trays, spot checks trays to ensure meals are neat and accurate to diet and patient selection
Labels, stocks and rotates tube feedings on assigned floors. Check floor stock for proper storage and labeling
Displays excellent customer service skills
Maintains work area in a clean and orderly condition
Performs related work as required
Burton Pavilion hostess performs above and may also receive and assemble food, such as salads, sandwiches, hot meals, boxed or pre-packaged meals; portions desserts, assembles cold packs and slices meat as necessary
Assembles and delivers snack cart to Burton Pavilion patients as scheduled
Lifting and/or carrying objects weighing more than 50 pounds
Pushing and/or pulling non-motorized equipment (e.g., stretchers, supply carts, mops) weighing over 50 pounds
Requires a high school diploma or GED equivalent level
One year of previous experience, preferably in food service and possessing knowledge related to different diet types. Computer skills preferred (to perform menu selection)
Excellent Customer Service Skills

Host / Hostess The Dining Room Resume Examples & Samples

1 year experience in a similar position
Ability to work a rotational roster
Permanent residency or unlimited working rights in Australia
Current NSW RSA Competency Card

Seasonal Laurel Court Host / Hostess Resume Examples & Samples

Consistently offer a professional, friendly greeting and engaging service
Understand the Server’s tasks in the outlet
Understand shift end reports in the outlet and the POS system
Assist guests regarding food and beverage menu items in an informative and helpful way
Previous service experience an asset
Ability to focus attention on guest needs, remaining calm and courteous at all times

Host / Hostess PRN Resume Examples & Samples

Sanitation/Safety
Provides customer service to patients by delivering meals and taking special requests
Communicates concerns to the team
Responsible for completing tasks as assigned

Host / Hostess Resume Examples & Samples

Adherence of Standards of Operation
Attendance and being on time, ready to work your scheduled hours is an essential job function
Communicates effectively and responds to requests in a timely manner
Checks patients’ meals for accuracy and stocks nursing units with nourishments and menus
Provides service recovery as needed
Maintains documentation of completed services and actions taken

Host / Hostess Forty Carrots Resume Examples & Samples

Commitment to building customer relationships and loyalty through personal interaction
Effectively manages customers and seats guest at clean tables
Enjoy meeting and interacting with customers; demonstrates an energetic and positive attitude

Restaurant Host / Hostess Resume Examples & Samples

Ensure smooth operation of the restaurant
Greet and seat guests
Provide concierge service to guests
A minimum of two years recent experience (in the last five years) as a server or host in an “a la carte” or fine dining setting and demonstrated ability of the POS system
"Serving It Right" and “Food Safe” Certification
Impeccable grooming and presentation
Completely fluent English language skills; both written and verbal
Clear, precise, professional and helpful telephone manner
Excellent organizational skills and ability to prioritise with a high level of responsibility and commitment
Proven leadership abilities
Team player with proven success in relationship building with a commitment to provide excellent service and exceed guests' expectations
Comprehensive and current knowledge of local attractions, events, restaurants and transportation information

Host / Hostess Resume Examples & Samples

Meets arriving customers as they enter restaurant with cordial greeting. Escorts to assigned tables, issues menus, and creates a rapport in order to accommodate special needs or requests
Familiar with OpenTable reservation system
Answers the phone at the host desk in a professional manner
Responsible for booking reservations, answering guest questions, and accommodating the guest’s needs whenever possible
Must have the ability to multitask
Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties. Checks the proper set-up of tables and seating prior to opening. Immediately reports in writing any maintenance or housekeeping discrepancies to management
Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention
Assist with transporting beverages from cocktail tables or to the bar when seating guests transferring from that area to the Dining Room
Maintains a highly visible appearance in restaurant during entire shift by remaining at the host station and periodically circulating through the restaurant in order to assist servers and count open menus to aid the kitchen
Responds to all customer requests and assess the efficiency of the operation for management
Wish guests a goodbye' and a great day' with a smile
Communicates effectively and genuinely with guests, team members and other departments
Maintains a friendly and caring demeanor at all times in a fast-paced environment
Shows initiative and anticipates needs in job performance
Demonstrates team work; is dependable and productive
Able to find guest centric solutions
Professionally deals with situations and people, having conflict solution skills
Maintains a professional stylish image at all times within the company appearance standards
Follows guidelines as outlined in the Company Handbook
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Minimum of 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Knowledge about the area
Computer Skills Interpersonal skills
Ability to get along with others and work as a team
Ability to handle a fast paced frequently changing environment

Host / Hostess Resume Examples & Samples

Accept reservations for dining room guests. Answer telephones and provide callers with all pertinent information regarding dining room services in a professional manner. Assess quality and degree of guest service and satisfaction as meals are served and when guests depart the dining room. Complete Hostess Report at conclusion of each meal period
Interact with customers to ensure guest satisfaction
Greet and help seat guests in a prompt and courteous manner
Ensure efficient operation of dining room by overseeing preparation of dining room for service. Communicate to Chef and Kitchen staff any pertinent information, such as special menu needs for guests and expected number of guests to be served for each meal period, and guest satisfaction issues. It is essential these duties be discharged in a timely fashion
Have a basic understanding of the operation and functions of Micros Simphony Point of Sale system including menu maintenance, basic troubleshooting, and understanding of all server functions within the system. Assist with the accurate and timely processing of all guest checks
Inform Food and Beverage Manager concerning situations or circumstances that require his/her action or attention, including corrective action. Provide support in all areas of the dining room operation. Assist with maintaining staffing at the proper level of service. Offer suggestions on possible methods of improving service and efficiency. Offer marketing ideas to increase customer base

Host / Hostess Resume Examples & Samples

Greet and seat guests in a warm and courteous manner
Be able to field any guest questions in an informed and professional manner. Take and coordinate guest reservations; ensure guest satisfaction and compliance to Fairmont Hotels and Resorts Food & Beverage standards, Other projects as assigned by the outlets manager on duty
Comfortable with Microsoft outlook and Internet based software
Knowledge of property manager computer system an asset
Excellent communication skills in both official languages
Friendly and courteous and able to work in a high paced environment
Knowledge of Ottawa area

Host / Hostess, The Lab Resume Examples & Samples

Provide customer services to faculty, staff, students and guests. Meet and greet guests. Manage the seating of all guests with a friendly and helpful attitude. Conduct service transactions
Maintain the cleanliness of the facilities, equipment, and service-wear
Stock and maintain all supplies, food items, and utensils, as required
Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures
Adhere to department service standards and to all health, safety and university rules and regulations
Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time

Host / Hostess Resume Examples & Samples

Hosts/Hostesses greet guests as they arrive and depart in a timely manner, always delivering exemplary customer service
Hosts/Hostesses handle restaurant reservations by phone or in person for all guests
Plan out the seating chart and organize the reservations
Accommodate guests in an organized manner ensuring optimum use of tables
Say goodbye to guests after each visit and ensure customer satisfaction by asking about their experience
Diplomatically handle guest complaints, always polite and maintaining a professional manner
An extensive knowledge of food and beverage service
Must be able to read, write, speak and understand English well
Equipment Used: Cash Register, Printer, Telephone, Computer, POS System, and Vacuum, Cleaning Solvents Travel Requirements: Little or No Travel (>10%) Lifting Requirements: LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds Physical Requirements: BENDING CONSTANT KEYING/FINGERING CONSTANT HEARING CONSTANT REACHING CONSTANT SEEING CONSTANT SPEAKING CONSTANT STANDING CONSTANT WALKING CONSTANT LIFTING OCCASIONAL

Amaya Host / Hostess Resume Examples & Samples

Must possess basic computational ability
Ability to solve problems and make rational decisions
Knowledge of Restaurant operations, its services, and facilities
Must have superior guest service abilities as well as a complete understanding of California serving guidelines
Most work tasks are performed indoors. Temperature generally is moderate and controlled by Restaurant environmental systems
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task
Must be able to exert well-paced ability to multi-task in a calm manner on a timely basis
Must be able to lift up to 30 lbs. on a regular and continuing basis
Requires grasping, writing, standing, walking, repetitive motions, bending, listening and hearing ability and visual acuity

Host / Hostess Resume Examples & Samples

Key Job Functions
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Appropriate professional appearance and demeanor
Maintain clean surroundings
Follows Sonesta’s grooming standards
Occasional lifting up to 25 pounds
Pushing supply carts

Lobby Host / Hostess Resume Examples & Samples

Ideally will have experience in a guest facing role for a minimum of 12 months within the U.A.E
Strong Organizational skills
Able to work flexible hours
Ability to stand for long hours
Strong knowledge about local area
Welcome and greet hotel guests according to the Marriott International Standards as an ambassador or the JW Marriott Marquis Hotel Dubai
Offer a standard welcome drink & cold towels to all arriving guests
Be proactive in approaching guests who require assistance
Ensure to record all feedback from the guests
Ensure to assist the Front Desk with lobby flow during busy operating hours
Have a thorough knowledge of hotel facilities, restaurants and hours of operations
Ensure that you are on time to your duty with clean uniform and well groomed
Be familiar with local area, current events and activities
Have knowledge of Lobby Host duties and responsibilities
Assist Guest Relations Team with their duties and responsibilities
Maintain an alert position within the main lobby and do not form groups when not busy
Ensure constant presence within lobby
Able to provide directions to various destinations within the city
Follows L.A.K.E program and suggests recommendations according to guest needs
Be fully aware of all safety and emergency procedures
Be security conscious at all times, inform manager of anything suspicious
Report any accidents immediately to the management
Ensure that hotel entrance is clean, tidy and free of clutter at all times
Each associate is expected to carry out, within their capabilities, all reasonable requests by management

Lead Host / Hostess Resume Examples & Samples

Maintain a professional appearance and demeanor. Must possess excellent communication skills, be able to function effectively as part of a team, and take direction from supervisors and co-workers
Expected to have full knowledge of the menu and all beverage offerings within 14 days of hire
Greet customers immediately upon arrival to outlet, coat check if applicable, demonstrate a friendly courteous demeanor both in person and over the phone
Able to multi-task and maintain a professional demeanor
Organization of outlet seating chart, determine fairly which tables are to be seated, and seat customers in a timely manner while maintaining order in the dining area
Organization and maintenance of coat check area
Taking and canceling reservations - use of RezPak/Open Table dining system. Training will be provided
Certified Slip Resistant shoes are required prior to starting work. Shoes must be provided by the employee
Other duties can include various cleaning projects, laundry, vaccuming, helping with room setup and change over, etc

Host / Hostess Resume Examples & Samples

Welcome guests with warm interactions
Start the experience in an energetic and positive manner that makes the guest feel well cared for
Possesses a sharp eye for detail
Handles busy situations in a warm and professional manner
Identifies and recognizing repeat guests
Drive to make the dining experience unique and special
Clear and eloquent communication skills with proper grammar
Applicants should have a minimum of one year previous experience in a similar environment

Host / Hostess Resume Examples & Samples

��Maintains a cheerful, courteous disposition and a neat, clean and professional image
��Greets guests and opens the door for each Guest, upon entering and departing
��Answers telephone within 3 rings and answers questions or directs calls to the appropriate staff member
��Effectively and efficiently manages the wait list, as well as the call ahead list
��Escorts guests as soon as possible to appropriate table
��Communicate Guest questions or concerns to Managers as appropriate
��Bids farewell to guests leaving. Ensures everything was satisfactory and invites guests to return
��Keeps foyer, host area, wait area and cocktail tables clean and free of clutter
��Maintains the cleanliness and organization of the Host station: Ensures all menus are stocked and properly cleaned and maintained. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with manager
��Inspects restrooms periodically and maintains cleanliness standards
��Performs shift change and/or opening or closing duties
��Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggests alternative courses of action that may be taken
�Assists other team members as needed or when business needs dictate
�� Ability to read English
�� Stands/walks during 100% of shift
�� Reaches, bends, stoops and wipes frequently
�� Ability to verbalize clearly and respond to Guests
�� Lift up to 30 lbs. several times per shift when business needs dictate

Clubhouse Grill Host / Hostess Resume Examples & Samples

Communicate between management and servers of all reservations, guests, and comments
Basic knowledge of food, beverage, and menu of the restaurant
Knowledge of the resort to accurately answer guest questions
Oversee maintenance of all Reservation and Hostess equipment, software, and supplies
Communication of guest profile and expectations is essential to rely forward to servers and management
Work in a safe manner at all times and follow all safety procedures
Prior serving experience preferred
Food Handlers Card required
Must possess basic computer skills

Addison Host / Hostess Resume Examples & Samples

Greeting all guests, and following restaurant sitting procedures. This is a fast paced position with constant guest interaction
Communicate all reservations and guest comments to management and servers
Answer all phone calls received at the hostess stand
Maintain cleanliness and organization of hostess stand and entryway
Oversee maintenance of all Reservation and Hostess equipment, software and supplies
Communication of guest profile and expectations is essential to relay forward to servers and management
This person must have exceptional communicational skills, as well as superior guest service abilities
Greet each guest with a smile upon arrival and departure
Previous experience preferred
Must be able to exert well-paced ability in limited space
Must be able to bend, stoop, squat and stretch to fulfill daily tasks

Prohibition Host / Hostess Resume Examples & Samples

Liaise with doorman/security when nearing capacity to make sure flow of patrons into lounge is consistent and in keeping with 5 star standards of service (ie. Do not overflow the room)
Take care to check jackets, bags, umbrellas and any other items that guests will want to stow away for the evening
Prepare reservations and floor plan for service
Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur
All other duties as required
Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times
Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment
Excellent ability to communicate clearly, concisely, and openly in all verbal and written interactions
Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity
Excels in a team environment

Ski Season Host / Hostess Resume Examples & Samples

Greets and seats guests, presents menus to guests, informs them of special catch and soups
Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations
Takes names on a waiting list
Runs the floor plan board
Observes tables and keeps track of clean, dirty and occupied tables
Takes guest information and quotes wait times to guests accurately when tables are not immediately available
Cleans, organizes and stocks menus at host area
Answers phone and answers questions concerning the menu and restaurant
Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience
Fills to-go orders, if applicable
Maintains restrooms throughout shift
Sweeps foyer and front entrance area frequently
Performs other duties as directed
Stress Management/Composure
Customer Service: A friendly, relaxing demeanor, courteousness and quick service will help you get repeat customers
Stamina: Expect long, busy days on your feet. You also might need to lift heavy objects like trashbags, kegs, or pallets of stock
Teamwork: You will be working with other servers, bussers, bartenders and cooks to make a great dining experience. Being a team player is essential

Host / Hostess Resume Examples & Samples

Completing opening and closing duties, i.e. daily cleaning, dining room preparation, moving and arranging tables and chairs, reservation bookings, confirmations and cancellations, coordinating FOH and BOH with regards to services, guests, allergies, VIPs, etc
Meet, greet and seat guests and coordinate with other colleagues and MOD regarding preferences, allergies and special occasions
Working in a team atmosphere to provide exceptional service, acting as the floor leader directing flow of guests to maintain effective pacing with seating
Prioritizing and completing multiple tasks simultaneously
Participating in ongoing learning opportunities and enhancing their skills, abilities and professionalism for personal growth and development
Maintaining extensive knowledge of outlet operations and menus
Providing phenomenal guest experiences resulting in lasting memories for our guests
Previous experience in a fast paced restaurant is an asset
Possess Alberta Pro-serve Certification
Previous Open Table or similar reservation system experience an asset, but not required
Knowledge of food, wine, and beer is an asset

Host Hostess Resume Examples & Samples

Is responsive to customer needs
Document food order received over the phone
Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner (10:00 a.m. - 6:00p.m.)
Utilizes good customer service skills by greeting all customers, visitors, and other staff in a friendly and courteous manner
Exhibits professional behavior at all times in all areas of the workplace by reporting to work neatly groomed and in proper uniform
Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards
Adheres to the organization's Business Conduct Policy at all times
Delivers early and late patient trays as needed in a timely manner (less than 30 minutes)

Host / Hostess, Desire Resume Examples & Samples

Paid Holidays
Long term Disability
Employee Referral Program

AM Host / Hostess Resume Examples & Samples

401(k) Retirement Plan
Employee Recognition Programs
Employee Activities & Events

Chili s To-go, Host / Hostess Resume Examples & Samples

Maintain a clean work station
Clean and sanitize work areas, equipment, and utensils
Utilize proper food handling procedures and food safety knowledge
Take samples of all food items before serving the customers
Maintain daily temperature logs
Cook and prepare foods according to recipes and brand specifications
Responsible for using the correct portion controls when preparing and serving food items
Must have product knowledge to effectively service the customer and answer questions about menu items
Maintain a positive attitude, smile and greet customers as they approach the serving line
Be polite with customers during the transaction and make sure they are satisfied with their order before helping the next customer
Learn and accurately prepare the daily menu specials
Daily use of correct PPE for the task assigned
Prepare and package food items for the station (and date products as necessary)
Prepare fresh condiments including lettuce, tomatoes, onion, etc. for the line
Assist co-workers in setting up and breaking down stations as designated by the manager
Sweep and mop the floors
Wash worktables, walls, refrigerators, and cutting boards
Separate and remove waste and place it in the appropriate receptacle
Transfer supplies and equipment between storage and work areas by hand or by cart
Understand the proper use of and storage of chemicals used in the location. Be familiar with the chemical MSDS book and its contents
Report all injuries immediately to your manager/supervisor
Cross-train in other areas as required by your manager
Work in other areas or departments as needed
Must be able to effectively communicate and understand directions
Ability to work and succeed in a team environment
Must complete ServSafe Food Handlers certification
Basic mathematical skills are required. Must be able to add, subtract, multiply and divide
Must be willing to perform a variety of tasks as assigned
Successful completion of the ARAMARK Hourly Food Handlers training within the first 30 days of employment
Must be willing to follow all ARAMARK Safety Standards
Experience in the food service industry

Restaurant Host / Hostess Resume Examples & Samples

Greet and acknowledge guests while smiling and making eye contact
Recognise repeat guests while smiling and making eye contact
Build a rapport with guests while walking them to their table
Act as a liaison between management and service staff
Communicate guest needs, complaints and compliments to management
Invite and welcome guests back upon completion of their visit
Alert the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are having dessert, how many guests are waiting to be seated, etc
Walk the floor and provide floor updates to management, i.e. how many open tables, open menus, etc

Restaurant Host / Hostess Resume Examples & Samples

Obtain guests' names, number in party, physical description, arrival times and any needs for children when applicable
Utilizing the HOB reservation system, estimate and quote accurate wait times for tables
Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the tables
Property answer guest questions regarding the menu, music hall, events, related art, music, history and Maintain HOB safety and sanitation standards
Required to occasionally work Special Events that are scheduled through out the venue
Ability to seat guests in a high volume restaurant at a pace that maximized efficiency of service and performance of overall operations

Host / Hostess Resume Examples & Samples

Be sure to notify wait person of a new table
When seating the guests, give each person a menu, each child a children's menu, crayons, and activity sheet, and one wine and beer list for each table
Check with shift manager for other duties

Host / Hostess Resume Examples & Samples

Greets guests in a courteous and professional manner
Prior experience with OPENTABLE is preferred
Answers phone and returns phone messages
Maintains clean and organized work area
Follows all direction given by Maitre'd

Host / Hostess Resume Examples & Samples

Greet guests upon arrival, according to IHG standards
Answers telephone communications and takes reservations
Maintain accurate waiting list as needed, and alert guests when table is available
Receive payments and process transactions according to established policies and procedures
Complete all opening/closing paperwork, perform side-work
This role may process take-out orders; practice selling-up techniques
May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers
Ensure that wait staff stations are clean and maintained throughout shift
Ensure that all menus are checked and clean; inform manager if more menus are needed
Cleaning and or reorganization projects as necessary
You may also be asked to handle guest complaints
Special requests and assist with other duties as assigned
Must be flexible and able to work nights, weekends, and/or holidays as required
Must be able to effectively communicate in English in person and on the telephone
Must have excellent customer service skills
Must have the ability to answer multiple telephone lines and maintain composure under pressure
Must possess a friendly, upbeat & outgoing personality
Ability to compute basic mathematical calculations
Ability to provide legible written communication
Ability to effectively multi-task job responsibilities and/or projects
Ability to prioritize, organize and follow through
Ability to be a clear thinker, remain calm and resolves problems using sound judgment
Ability to work an 8-hr shift in all types of conditions pertinent to the job
Ability to comprehend instructions
Ability to work cohesively with co-workers as part of a team
Ability & willingness to perform job tasks according to established standards

100

Host / Hostess Resume Examples & Samples

Ability to communicate in a positive manner and interact with customer in high levels of service
Ability to communicate effectively and answer customer comments and questions courteously, either in person or on phone
Ability to respond to customer concerns as soon and possible, and communicate pertinent issues to supervisor immediately
Ability to read and comprehend instructions
Ability to effectively write simple correspondence

101

Host / Hostess Cannon Belle Resume Examples & Samples

Welcome guest and ascertain their dining needs
Seat guest and manage the seating chart
Assist other with side work including, but not limited to cleaning, stocking, folding silverware, etc
Ensure knowledge of menu

102

Host / Hostess Resume Examples & Samples

Welcomes each member/guest with a smile and friendly greeting and escort them to their assigned table
Controls the flow of work in the room by seating members/guests in station rotation while maintaining members/guest list
Maintains reservation book, takes incoming telephone calls, notes reservations and special request by members
Communicates to members/guests hours of operation and upcoming events
High school diploma or general education degree (GED); or one to three months related experience and/ or training; or equivalent combination of education and experience
Ability to read and speak English is required in order to perform the duties of the job
Knowledge of Microsoft Office Operations and Point of Sales system
Excellent written and verbal communication skills, a professional appearance, and a positive attitude
Must be able to lift up to 10 pounds
Ability to work flexible schedule, including weekends and holidays

103

Lobby Host / Hostess Resume Examples & Samples

Pleasant personality, good looking
At least 1 year experience in 5-star hotel in the same or similar role
College level education
Proficient in English both in oral and written English language
Knowledge of other languages would be an advantage

104

Host / Hostess Resume Examples & Samples

Ability to provide legible communication
One year of experience in similar position dealing with the general public
Minimum 21 years of age to serve alcoholic beverages
High school graduate, some college
Restaurant service experience
Certification of previous training in liquor, wine and food service
Any previous culinary training
Fluency in a foreign language, preferably Spanish
Certification in alcoholic awareness program
Computer training
Knowledge of local activities and attractions appropriate for restaurant clientele
Ability to focus attention on guest needs, remaining calm and courteous
Ability to promote positive relations with all individuals who approach the restaurant and by telephone
Ability to exercise good judgment with difficult guests
Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations
Ability to prioritize, organize and follow up
Ability to focus attention of details
Ability to suggestively sell selected food and beverage items
Ability to maintain confidentiality of guest information and pertinent hotel data
Ability to provide clear, pleasant telephone communication with proper grammar
Ability to remain stationary at assigned post when specified
Ability to endure abundant physical movements throughout the work areas
Ability to perform job functions with minimal supervision
Ability to relay instructions, delegate work and follow up
Prior guest relations training
Ability to use Micros system
Maintain complete knowledge of
Scheduled daily activities and in-house groups
Daily house count
Hotel extension numbers
Beeper number/radios carried by hotel personnel
Hours of operation of each outlet, ambiance, menu selections and price range
Features and services provided by the hotel
Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the restaurant
Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
Maintain complete knowledge and comply with all departmental policies and service procedures
Prepare station chart and assign stations to staff following departmental procedures
Set up Host (ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor
Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times
Place newspapers in designated areas for breakfast as specified in departmental procedures
Inspect tables and stations, ensuring that all set-ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections
Guide the Servers and Server Attendants in table set-up needs to ensure optimum service to guests
Answer restaurant telephone courteously and efficiently as specified in departmental standards
Take, record and confirm restaurant reservations/cancellations as specified in departmental standards
Greet and acknowledge all arriving guests, however busy and whatever time of day
Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines
Anticipate guest needs and respond promptly
Accommodate all requests for information courteously
Communicate V.I.P. arrivals and special requests to designated personnel for follow up
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected
Extend courteous departures as guests leave the restaurant
Ensure tables are cleaned and reset according to standards
Complete closing duties as assigned
Oversee and check completion of staff's closing duties
Oversee all aspects of restaurant during absence of Manager and/or Supervisor
Legibly document pertinent information in restaurant log book
Be familiar with operation of Micros system and manual system procedures
Successful completion of the training/certification process
Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests
Assist in cashiering procedures where time demand exists
Take, record and relay messages in accordance with standards
Complete storeroom requisitions as assigned
Obtain cigars/cigarettes when requested by guests
Follow maintenance program and cleaning schedule
Legibly document maintenance needs on work orders and submit to Manager
Attend menu and wine tasting as scheduled
To carry out official orders of his/her immediate manager
To follow all fire and work safety programs and SOP’s

105

Host / Hostess Resume Examples & Samples

Be attentive of guests’ needs assist in providing a pleasant dining experience
Pay out servers’ and service attendants’ tips if appropriate
Know how to properly take reservations for outlets
Have a thorough knowledge of menus and current specials in all applicable departments
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Perform other duties as requested by management

106

Lead Host / Hostess Resume Examples & Samples

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Minimum six months experience in a similar position, preferably with a luxury or ultra-luxury restaurant
Previous supervisory experience
Ability to communicate (verbal and written) in English with co-workers, guests and management
Have a warm, friendly and hospitable presentation
Working knowledge of MS Word, Excel
Knowledge of PMS and hotel point of sales systems including Open Table
Ability to stand for prolonged periods of time
Exceptional guest relations skills

107

Host / Hostess Resume Examples & Samples

Welcome guests and assist with their dining needs
Seat guests and manage the seating chart through the computer
Assist others with side work including, but not limited to cleaning, menu arrangement, stocking, folding, silverware, etc

108

Host / Hostess Resume Examples & Samples

Ensure efficient operation of dining room by overseeing preparation of dining room for service. Communicate to Chef and Kitchen staff any pertinent information, such as special menu needs for guests and expected number of guests to be served for each meal period, and guest satisfaction issues. It is essential these duties be discharged in a timely fashion. Monitor proper level of staffing for AM shift Cashier, if necessary, alert Beverage Supervisor to arrange substitute. Open Team Service function on Micros 3700
Handle station assignments
Have a basic understanding of the operation and functions of Micros 3700 Point of Sale system including menu maintenance, basic troubleshooting, and understanding of all server functions within the system. Assist with the accurate and timely processing of all guest checks
Inform Dining Room Manager concerning situations or circumstances that require his/her action or attention, including corrective action. Provide support in all areas of the dining room operation. Assist with maintaining staffing at the proper level of service. Offer suggestions on possible methods of improving service and efficiency. Offer marketing ideas to increase customer base

109

Host / Hostess Resume Examples & Samples

Set up the host/hostess stand, review the reservation book and make recommendations as to the set-up of the room
Stock an adequate supply of complimentary newspapers
Inspect the cleanliness of each section of the dining room and the private dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set
Inspect every menu and list to ensure their condition, appearance and the proper inserts
Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
Ensure each employee is completing side work duties
Handle guests without reservations or those waiting for others to join them
Hold chairs for guests as often as possible when seating them
Address guests by name whenever possible
Address guest dissatisfaction immediately and inform the manager of the action taken
Answer telephones according to Four Seasons' standards and take reservations or provide information regarding the restaurant or any other hotel service
Perform other tasks or projects as assigned by hotel management and staff
Be a part of a cohesive team with opportunities to build a successful career with global potential
Competitive Salary & Wages
Excellent Training and Development Opportunities
401k Participation with Company Matching Program
Complimentary Employee Meals
Complimentary Dry Cleaning for Employee Uniforms

110

Buffet Host / Hostess Resume Examples & Samples

Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required
Complete all assigned closing duties at end of shift
Must be physically mobile with reasonable accommodation

111

Epic Host / Hostess Resume Examples & Samples

Greet and seat guests waiting at entrance
Place silverware on table when seating guests
Become familiar with various floor plans and utilize appropriately during assigned shifts
Observe tables for availability
Asses tables for cleanliness and coordinate with other staff
Quote wait time to guests accurately when tables are not immediately available
Interact with guests as they leave the restaurant to ensure positive dining experience
Assist with wrapping of silverware and other side duties as needed
HS Degree or equivalent work experience related to the nature of the position
Ability to perform basic mathematical operations such as addition, subtraction, multiplication and division

112

Fluties Host / Hostess Resume Examples & Samples

Responsible for promoting a positive influence in the community and participating in company-sponsored events
Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant
Maintains proper seating and reservation documentation
Knows and promotes current casino events and programs and can give guests directions to all casino areas
Able to work in constricting areas
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

113

Host / Hostess Resume Examples & Samples

Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant
Seating guests in restaurant as per specified rotation requirements
Maintaining proper seating and reservation documentation
Monitoring restaurant for table availability
Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required
Completing all assigned closing duties at end of shift
Knowing and promoting current events and programs and can give guests directions to all areas
Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
Able to work on a POS system
Able to count cash
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as

114

Host / Hostess Cafe Resume Examples & Samples

Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members
Respond to “to go” orders including packaging orders, and delivery to guests
Meet department uniform, appearance and grooming requirements
Ability to earn and maintain TiPS certificationAvailable to work required schedule which may include nights, weekends, holiday and overtime as needed

115

Host / Hostess Resume Examples & Samples

Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel
Must have an outgoing, energetic and enthusiastic attitude Must enjoy hosting others Must be comfortable initiating conversations and creating a fun environment with our guests

116

Host / Hostess Sports Bar Resume Examples & Samples

Greet and welcome guests, assign seating, and escort guests to their table
Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server
Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation
Respond to telephone inquiries including making reservations and taking messages as needed
Meet department uniform, appearance and grooming requirements
Ability to earn and maintain TiPS certificationAvailable to work required schedule which may include nights, weekends, holiday and overtime as needed

117

Lucky Taco Host / Hostess Resume Examples & Samples

Provide stellar customer service
Complete sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts as needed
Assist servers and bussers in maintaining dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business
Minimum of one to three months of related experience

118

Steakhouse Host / Hostess Resume Examples & Samples

Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow
Inform guests of menu items, specials offered, and marketing promotion information as requested
Respond to telephone inquiries including making reservations and taking messages as needed
Respond to “to go” orders including packaging orders, collection of payment, and delivery to guests
Minimum of one to three months of related experience and/or training
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money

119

Host / Hostess Resume Examples & Samples

Hosts/Hostesses greet guests as they arrive and depart in a timely manner always delivering exemplary customer service
Ensure servers are notified immediately when their tables are sat
May be required to deliver room service, receiving telephone orders, and delivering food and beverages to guest rooms. This may require the Host/Hostess to use a golf cart
Also the Host/Hostess will be required to carry service trays up and down flights of stairs
Say goodbye to all guests ask how their experience was ensure they leave with a good impression
Diplomatically handle guest complaints always be polite and maintain a professional manner
Must be flexible and willing to work a varied schedule Will occasionally be required to work special functions
The Host/Hostess reports to the Food and Beverage Manager
Must have the ability to follow all safety and sanitation procedures
Position requires a strong customer service focus, strong communication skills and a positive attitude
O High School Degree or GED preferred. Current student considered

120

Host-hostess / Busser Resume Examples & Samples

Greet guests as they arrive and depart in a timely manner – always delivering exemplary customer service
Handle restaurant reservations for all guests
Clear and clean tables
Assist servers as needed
Coordinate tour group dining reservations when needed
Ensure any special services for diners are accommodated and arranged
Go the extra mile and follow through to ensure guest satisfaction
Diplomatically handle guest complaints – always be polite and maintain a professional manner
Good customer service skills and a pleasant manner
Must complete Serve Safe Food Handlers certification

121

Host / Hostess Centennial Buffet Resume Examples & Samples

Computes bill on P.O.S. System or adding machine, makes change, and issues receipt
Greets and seats patrons
Assigns stations to servers and bus persons
Previous cash handling experience is helpful

122

Host / Hostess Resume Examples & Samples

Maintains a friendly, efficient, and positive customer service attitude toward customers, clients, and co-workers; responsive to customer needs
Keeps patient diet order lists, tube feeding lists, and other communication devices current, recording diet changes as necessary
Collects, corrects, and updates menus according to physician orders and nutrition requirements
Greets patients and informs of menu selection process in a timely fashion
Communicates in a responsive manner to personnel in other departments to ensure quality patient care
Confers with dietitian or appropriate manager regarding problems related to nutrition care service and distribution of food to assigned patients
Prepares menus for distribution and tally and reviews for completeness; brings any problems to attention of clinical staff
Maintains an accurate inventory of patient menus, education materials, forms, and supplies
Processes nourishment orders according to the Aramark established procedures
Assists in the delivery of patient meal trays and food items to the assigned areas within the hospital
Reports any problems found during meal service to the dietitian/manager and takes corrective action to resolve any issues as they arise
Position prefers the individual to have a high school degree or G.E.D
Courses in clinical field are preferred. Previous experience as diet clerk or in related field is preferred

123

Host / Hostess Resume Examples & Samples

Meets and greets guests warmly using positive and clear English communication and proper verbiage as they arrive, enforcing the dining room's dress code. Seats guests and assists them by pulling out chairs for them and assisting them with napkins
Records and makes any necessary arrangements for reservations and special functions received by phone and in person, in the restaurant according to established standards of phone etiquette and directions given by the room manager in a courteous and pleasant manner
Bids a warm farewell to all guests, thanks them, and asks them to return to the restaurant
Memorizes the daily station assignments and the names of staff members to ensure adequate coverage
Maintains neat, legible records of seating, total cover count, team cover count, and guest breakdown for the log book
Ability to understand and speak the English language sufficient to communicate with guests and conduct small employee meetings to impart new information
Ability to lift items weighing up to 25 lbs

124

Host / Hostess Resume Examples & Samples

Working in a team atmosphere to provide exceptional service, directing flow of guests to maintain effective pacing with seating
Hands on involvement with building and following daily floor plans with forecasted guest levels
Work in unison with the culinary team to set up and close buffet line, maintaining food par levels throughout service and adhering to Alberta Health guidelines in food safety

125

Apres Ski Party Host / Hostess Resume Examples & Samples

Ensure all departments are aware of every aspect of activities and special events within the resort. Establish a weekly listing of all special events, times and directions for guests and guest services staff
Ensure the cleanliness of the lobby, front entrance, and guest registration area. Ensure the brochure rack is in accordance with Wyndham Worldwide's Marketing Department's requirements
Coordinate with front desk to ensure all guests' requests are handled in a satisfactory manner. Check VIP and owner units for proper cleanliness and condition before arrival. Notify front desk of return guests and welcome them appropriately. Perform special projects as requested
An understanding of hospitality services generally associated with hotel type operations
Possess a sensitivity to the needs of guests and owners of a high quality condominium property
Working knowledge and understanding of basic accounting procedures
Prior computer experience preferred

126

Host / Hostess Resume Examples & Samples

Seat guests and manage the seating chart using open table
Answering the phone and making reservations using Open table
Assisting with room service orders as needed
Monitor restaurant activity to determine seating rotation and dining flow
Assist others with side work including, but not limited to cleaning host area, Wiping down and rotating menus, stocking, folding silverware, wiping down windows etc
Ensure knowledge of menu, specials, etc

127

Host / Hostess Resume Examples & Samples

Provides outstanding customer service
Organizes patient trays accurately & efficiently with careful attention paid to presentation
Prepares food accurately & efficiently with careful attention paid to presentation
Completes guest's orders by preparing food and beverages correctly according to dietary restrictions
Safely operates all job related coffee and food service equipment
Accurately portions and stocks food and supplies according to department procedures
Rotates and labels foods and non-food supplies appropriately
Follows department procedures when Passing Out & Picking Up patient trays
Follows department procedures when Handling Silverware
Prepares all snacks, nourishments and supplements
Adjusts menu selections to proper fluid requirements
Identifies various medical and food service related abbreviations
Demonstrates proper tray delivery/return procedures and communicates special requests to the production staff
Ability to add, subtract, multiply, and divide
Ability to deal with problems involving several concrete variables in standardized situation
Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations, and use judgment to resolve issues or seek supervisory guidance
Ability to maintain composure in stressful situations

128

Steakhouse Host / Hostess Resume Examples & Samples

Greets guests in a timely manner. Initiates conversation with guests
Operate cash register: take money and make change, as required
Provides Red Carpet Service to every patron and employee
Must work well under pressure, and meet multiple and sometimes competing deadlines
Adhere to all corporate and local policies, procedures, and operating guidelines
Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable
Communicates with servers, bartenders and managers regarding guest requests
May be required to answer questions when a manager is not available
Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership
Performs other duties as may be assigned by department and/or company management
High school diploma or G.E.D preferred
3 to 6 months relevant experience or equivalent combination of education and experience required
Ability to read, write and speak English required
Strong customer service and interpersonal skills are required
Basic math skill is required, ability to handle cash and accurately make change
Maintain a professional, neat and well-groomed appearance adhering to company standards and work varied shifts, which will include weekends and holidays
Frequent brisk walking, climbing stairs, bending, lifting, stretching, reaching, kneeling, squatting, and standing for long periods of time
Walking and/or standing 90% of the time
Lifting up to 30 pounds to stack, store or move materials, supplies and equipment
While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals
The noise level in the work environment is loud
Exposure to bright lighting
Exposure to unrestricted second-hand smoke

129

Weekend Ward Host / Hostess Resume Examples & Samples

To provide exceptional service to all Patients
Demonstrates the can do attitude by taking care of patient needs
To prepare the dining area which may include moving and setting up furniture, setting up and moving trolleys and cleaning them
To prepare and clean the service area, service equipment, crockery, serving utensils, condiments, food and cutlery trays etc. as directed
To wash dishes, cutlery, tumblers, jugs, serving utensils, serving dishes, containers, tables, and all other catering equipment
To ensure the cleanliness and tidiness of the unit at all times as is reasonably practical
To provide coffee & other hot beverages to the training standard required
To perform general cleaning duties in accordance with the cleaning schedules
Follows inventory stocking and recording guidelines
To maintain high standards of personal hygiene and food handling practices as laid out in your Health and Safety manual and as taught in basic food hygiene
To report any complaint, compliment or incident or accident, near miss, fire, theft, loss, damage or other irregularity to the Supervisor /Manager
Support the LEAN Programme
Food Safety Level 2 certificate
Excellent communication and organisational skills with strong attention to detail
To be reliable and responsible with a flexible approach to work
Ability to work independently and use initiative, while being part of a team
Customer focused with proven customer care skill
Positive and professional manner and attitude at all times
Educated to a good standard
Excellent Time Keeping
Ability to build up good relationships with staff at all levels
Working knowledge of a hospital environment is preferred but full training will be provided
Food Hygiene knowledge

130

Host / Hostess Resume Examples & Samples

Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
Demonstrate Fairmont core values in all interactions
Greet guests in a welcoming manner, escort them to their assigned table and provide menus to each guest
Assist guests regarding food and beverage menu items in an informative and helpful manner
Maintain and stock menus before each shift
Ensure work area is maintained in a neat and visually pleasing manner
Develop knowledge of all menu items, ingredients and preparation methods
Develop an understanding of F&B Server’s tasks in the outlet
Develop an understanding of shift end reports and the POS system
Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
Participate in hotel committees
Perform any other function related duties and projects as assigned
Previous service experience is strongly preferred
Previous Point of Sale System experience is an asset
Excellent interpersonal, communication and organizational skills are required
Proven ability to work efficiently in a demanding and fast paced environment
Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required

131

Restaurant Host / Hostess Resume Examples & Samples

Ensure smooth operation of the Restaurant
A minimum of one (1) year recent experience (in the last five years) as a server or host in an “a la carte” dining setting in an upscale, high volume restaurant
Experience with OpenTable would be considered an asset
Ability to anticipate guest needs
Knowledge of organizing reservations and service flows
Driven to focus on maximizing capacities

132

Host / Hostess Resume Examples & Samples

Completing opening and closing duties, i.e. daily cleaning, stocking outlets, pub and patio set up and maintenance, dining room preparation, moving and arranging tables and chairs, reservation bookings, confirmations and cancellations, coordinating FOH and BOH with regards to services, guests, allergies, VIPs, etc
Working in a team atmosphere to provide exceptional service
Maintaining extensive knowledge of outlet operations
Must have Alberta Pro-serve Certification
Previous Open Table system experience an asset, but not required
Able to work amicably with seasoned colleagues

133

J-host / Hostess Resume Examples & Samples

Greet customers as soon as they walk through the door
Provide patrons with accurate wait time estimates during busy periods
Maintain a neat, organized front-of-house environment
Seat guests and take initial drink orders as needed to ensure ideal speed of service
Learn food and beverage menu
Rotate seating between different stations to ensure even workloads for waitstaff
Additional duties may be assigned

134

Host / Hostess Resume Examples & Samples

To provide knowledgeable, personalized, and safe food and beverage experiences to our guests
Contribute to achieving loyalty of our guests by exceeding their expectations and providing, warm, personal service
Assist servers with clearing and delivering of guest’s meals
Facilitating guest service through delivery of bread to tables after initial order, delivery of food to tables
Ensure par stock of prep completed each day to have necessary tools to conduct service, ie. Napkins, cutlery, glassware
Acting as concierge for all our guests
Maintain behaviours consistent with professionalism, including a high standard of personal grooming, appearance, etiquette and conduct
To have a complete understanding and adhere to company policies related to gratuities, fire, hygiene and safety policies
Flip tablecloths and re set with standard table settings
Carry out other responsible duties as required
High School diploma
Previous experience in a restaurant or in a high volume lounge environment
Proven track record for reliability, hardworking and energetic
A passion for wine and food is a must!
Proven exceptional guest service experience with sincere desire to exceed guest expectations

135

Breakfast Bar Attendant / Host / Hostess Resume Examples & Samples

Must have good communication skills and be able initiate and engage in conversation with guests
Must be organized with good attention to detail
Must be able to visually inspect area, compare observations to standards and correct deficiencies
Must be flexible in hours and days worked, including early mornings, weekends, and holidays
Must be able to lift and carry up to 25 pounds without assistance and up to 50 pounds with assistance

136

Outlet Host / Hostess Resume Examples & Samples

High School graduate
Fully bilingual (English and Spanish)
Able to work a flexible schedule that includes rotating shifts, weekends, holidays and nights

137

Patient Services Host / Hostess Resume Examples & Samples

Makes change or cashes checks
Operates cash register to record price, compile printed list, and display costs
Check cafeteria area periodically to make sure all is continually stocked and everything is full/working
Continually wipes and cleans dining room and other associated areas
Prepares special lists and their prices
Observes any problems with the quality or quantity of food being served
Assists customers as needed requested with general information, inquires, etc
Places cash drawers from the safe into registers
May work as a Relief Cashier in certain areas or situations
May assist other employees in the food service area to help out as needed
Head/Lead Cashier - (In addition to the above)
Supervises cashiers and may, in some instances, direct other assigned personnel
Supervises all phases of cashier transactions, operations, and other general “front end” activities
Monitors meal tickets, time sheets, and other materials such as invoices to keep them in line with sound business practices
Record cash received and prepares reports of transactions including bank deposits
Reads and records totals shown on cash register tape and verifies/balances against cash on hand
Delegates cleaning projects as are appropriate to situation
Periodically checks mail and suggestion box
Assists manager with special projects
Other related duties may also be assigned
Read and comprehend simple instructions, short correspondence, and memos
Write simple correspondence
Apply common sense understanding to carry out instructions furnished in written, oral, diagram form
Deal with problems involving several concrete variables in standardized situations
Work in an organized manner and effectively with co-workers, customers and supervisors

138

Beaufort Bar Host / Hostess Resume Examples & Samples

Warm, welcoming friendly yet professinoal guest interaction
Have full knowledge of beverage lists and promotions
Have full knowledge of all menu items, garnishes, contents and preparation methods
Previous point of sale system experience an asset, but not required

139

Host / Hostess Resume Examples & Samples

Responsible for providing superior service to both the internal and external customers. Also responsible for greeting all guests upon their arrival and providing a positive first impression in accordance Aramark Fenway and Boston Red Sox standards
Perform all opening, running, and closing duties as designated by management
Greet guests upon arrival with a smile, escort guests to their table, provide menus
Thank guests and say goodbye with a smile
Know and demonstrate all Standards of Service, Steps of Service, & Table and Service Etiquette
Accept reservations, maintain a waiting list, and coordinate guest seating
Demonstrate a complete knowledge of all food and beverage menus
Assist all staff, particularly Servers, in their designated responsibilities to ensure complete guest satisfaction and efficient operation
Assure that work area is clean and all food/beverage is handled in compliance with the local health code
Notify management of any customer issues
Attend to all special needs and requests of all guests
Uphold Aramark’s “Serves You Right” policies and procedures
Must have TEAM certification or be able to obtain TEAM certification during the probationary period
Prior host experience preferred, with a strong focus on Customer Service in an upscale dining environment
Must be able to work quickly in a fast-paced environment, and be a self-motivator
Will spend majority of time walking, lifting, bending, stooping, pushing and carrying. Must be able to lift 50 pounds (primarily, but not limited to, adjusting tables to accommodate larger parties. Must be able to spend entire shift on their feet

140

Lead Host / Hostess Resume Examples & Samples

Organize all daily events to include set up
Act as liaison between event hosts and operations team
Actively source outside business
Attend daily event meetings
Enter all reservations into Opentable
Warmly and graciously greets all guests on arrival
Provide guests with estimated wait times, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests
Accommodate special seating requests when possible
Seat guests based on guest preference and balancing of customer flow in server stations
Relay all messages and pertinent information to servers
Maintain supplies
Effectively communicate orally and in writing
Complete all side work duties
Full knowledge of all food and beverage offerings
Greet and seats guests when needed
Bus tables as necessary
Maintain and clean menus as needed
Attend to guest during their entire experience
Maintain cleanliness and organization of restaurant and lounge area
Comply with hotel standards and regulations to encourage safe and efficient hotel operations
Must be able to multi task and prioritize departmental functions to meet deadlines
Other duties as directed by management
Act as lead to all host/hostess in the department
Must work well under pressure
Must be able to stand for longer than 8 hours
Must be able to lift up to forty pounds on an intermittent basis
Must be able to bend, stoop lift, reach, push, pull, twist, walk, crouch, and squat
Must be able to work all shifts, weekends, holidays & special events as needed
Excellent oral communications skills
Excellent hygiene habits
Must possess reasonable ability to communicate in English

141

Retail Host / Hostess Resume Examples & Samples

Suggestive selling
Restocking and display
Cash handling
Loss prevention
May work in variety of venues including shops, carts and street vending

142

Warehouse Host / Hostess Resume Examples & Samples

Receive, stock, locate, and distribute supplies, gifts, souvenirs for the Park from outside vendors
Process vendor invoices including matching invoices to delivery receipts by verifying prices, tax, and expense coding, match up paperwork with purchase orders and receiving memos
Unload stock from delivery trucks using a hand truck, pallet jack, or other related equipment
Complete periodic inventory of the Warehouse stock and assist with Park Wide Inventories
Deliver gifts, souvenirs and other supplies stored in the Warehouse to the Retail Stores, Food Locations, and Offices in the Park
Use Company Inventory Programs and other computer programs as required
Support Park safety programs and other Park policies and procedures
Perform any function that may be delegated by a Warehouse Manager, Supervisor, or Lead
Must possess a valid California driver's license
Must be able to read, write, and communicate effectively in English
High School Education and a minimum of 1 year experience in a related field
Must be able to work weekends, weekdays, Holidays, early or evening shifts as assigned
Must possess the mental and physical capacities necessary to perform the primary job duties. Must be able to sit, stand, and walk for long periods of time. Must be able to lift up to 60lbs with or without assistance
Must be able to safely maneuver a hand truck, pallet jack, and other related equipment
Must great guest and fellow team members in a friendly manner
Must be able to follow all grooming guidelines of the Company and Park
Must possess solid math skills
Must be detail oriented and accurate in all work
Must possess computer data entry skills and basic knowledge of word processing

143

Host / Hostess PRN Resume Examples & Samples

2-3 years of customer services experience required, preferably in a food service environment
Must be able to work independently and relate well with customers
Must be able to follow written and verbal instructions in English

144

Marina Host / Hostess Resume Examples & Samples

Acknowledge and greet everyone who enters and leaves marina facilities by using the 10/5 foot rule
Use the guests’ name at least 3 times during interaction
Maintain eye contact when addressing external and internal guests
Answer the phone within three rings with a smile in your voice
Handle guests’ questions and concerns professionally and courteously
Properly open and close marina ship store and marina hut areas each day with consistency and proficiency according to Standard Operating Procedures
Accommodate guest’s needs by accurately booking, changing and canceling marina appointments
Accommodate guest reservation requests, offering many options and providing up-selling and cross- selling options to guests
Provide current and detailed descriptions of marina services; know current clinic & camp schedules, current packages, facility features and hours of operation
Know each service and water activity contraindications and keep up on product knowledge for all marina retail items
Customer service experience required
Basic math and accounting skills
Excellent telephone etiquette and interpersonal skills required
Service oriented- able to pamper, accommodate and anticipate guests needs
Exceptional communication, organizational skills and detail oriented
Flexible and accommodating attitude
Computer literate and proficient in Word, Excel, related inventory software
Maintain a positive attitude and contribute toward a quality work environment
Comply and adhere to all Horseshoe Bay Resort and marina policies and standard operating procedures (SOP’s)
Maintain a professional image with the proper uniform standard and maintaining personal hygiene

145

Host / Hostess, th & Lex Resume Examples & Samples

Properly balance seating in dining room to ensure maximum and efficient guest experience
Help coordinate dining room to ensure quick turnover as well as efficient service flow
Demonstrate knowledge of store products and services and use this knowledge to build sales
A team player who possesses the ability to work in a learning environment
Prior Restaurant industry experience preferred

146

Senior Host / Hostess Resume Examples & Samples

Ability to perform all aspects of Host/Hostess I & II
Pleasant personality, voice, and appearance
Leadership qualities
Previous restaurant or hospitality experience necessary

147

F&B Host / Hostess Resume Examples & Samples

Seat guests, greet and show them to seats
Operate cash register, take money, make change, account for cash, credit and comp receipts
Assist with buffet prep and set-up (e.g., napkin folding, polishing and rolling silverware.)
Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, cleanliness or improved guest service
Must maintain good posture and poise throughout shift

148

Final Cut Host / Hostess Resume Examples & Samples

Greet, seat and rotate guests through server stations, manage wait times, take reservations, assist with large party bookings, side work, etc
Assist with table reset as needed per specifications established by management and service of guests appropriate to theme and experience of the restaurant
Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment
Maintain Board of Health standards of sanitation, personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of food and beverage products for guests’ consumption
Display knowledge of all emergency procedures
Work with co-workers and management in a casino restaurant environment, involving high volume or gourmet, fast paced production in a friendly and professional manner
Provide positive communication and use Red Carpet Service skills with every patron and co-worker
High School Diploma or GED required. One year experience in the food and beverage service industry as a gourmet or fine dining restaurant host/hostess or similar position is preferred. One year experience managing wait times, taking reservations and assisting with large party bookings preferred
The position requires the ability to lift up to 50 lbs, push or pull 150 to 250 lbs on a pushcart, and enter walk-ins of -10 degrees to 140 degrees Fahrenheit with or without assistance. Must handle heat from cooking appliances, glassware and washing machines. Requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp)

149

Hops House Host / Hostess Resume Examples & Samples

Greet and welcome guests, assign seating, and escort guests to their table
Attend all departmental and company training programs or meetings as directed
Compile information, complete and submit reports as needed
Adhere to all company policies and procedures
Adhere to all gaming laws and regulations
Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter
Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel
High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience
Previous customer service experience in a high volume operation preferred
Read, write, speak and understand English
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing

150

o.h Sports Bar Host / Hostess Resume Examples & Samples

Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant
Maintains proper seating and reservation documentation
Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
Complete all assigned closing duties at end of shift
Knows and promotes current casino events and programs and can give guests directions to all casino areas
Must be able to respond to visual and oral cues
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

151

Host / Hostess Resume Examples & Samples

Providing the highest level of cleaning service within your area of responsibility in line with the clients’ specifications
Responding positively, politely and promptly to all client requirements and carry out your duties in a professional and courteous manner
Ensuring all stocks are replenished in your area of responsibility where required e.g. hand towels, soap, toilet rolls etc where needed. Delivery of consumables and linen
Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects to your Line Manager
Using such equipment as necessary to provide the service e.g. vacuum cleaners, mopping systems (wet and dry), scrubber dryer’s etc. Making yourself familiar with and follow all company procedures and regulations
Adhere to the cleaning schedule and ensure cleaning tasks are carried out in a safe and timely manner
Carry out periodic cleaning according to the required programme provided including shower head cleaning, removing casings from fans and cleaning
Only to use the chemicals that have been instructed by your Line Manager in the correct manner
Maintain confidentiality and observe data protection and associated guidelines where appropriate
Ensure the cleanliness and tidiness of the unit at all times as is reasonably practical
Flush through infrequently used taps
Assist where necessary with removal and distribution of linen
Some basic food/beverage preparation may be required
Good knowledge of Health and Safety
Good understanding of the English Language
BICs training desirable

152

Redwood Room Host / Hostess Resume Examples & Samples

Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

153

Host / Hostess Media Restaurant Resume Examples & Samples

Welcome guests and ascertain their dining needs
Seat guests and manage the seating chart
Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc
Ensure knowledge of menu
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Assist fellow team members and other departments wherever necessary to maintain positive working relationships

154

Restaurant Host / Hostess Resume Examples & Samples

Carrying or lifting up to 50 pounds (Plates, utensils, menus, etc.)
Moving about the kitchen and cafeteria
Handling food, objects, products and utensils
Educational Assistance
Credit Union

155

Host / Hostess, Entertainment Resume Examples & Samples

Provide assistance to characters/performers, including assistance with preparation for show (getting in/out of costume, location set-up). Ensure performers are on-time for performance sets
Accompany performers on set to ensure a safe, friendly working environment and facilitate guest experience
Be familiar with character and entertainment schedules at the Resort and assist Guests with photographs, autographs and questions
Anticipate and resolve Guest concerns. When necessary, provide service recovery after Character departures including provision of alternate solutions and notification of other set times and locations
Understand and maintain the character brand
Fluent in Mandarin and basic oral English
Be flexible in handling urgencies
Time conscious
Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work 2 shifts)
Previous experience in coordinating live show is preferred

156

Host / Hostess Resume Examples & Samples

Follow Sanitation Safety Procedures and Daily Sanitation Guidelines
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers concerns are addressed
Direct patrons to coatrooms and waiting areas such as lounges
Serve the guests in a respectful and positive manner
Positive attitude and great appearance

157

Host-hostess Coors Clubhouse Resume Examples & Samples

Stay off your cell phone unless you are using it for work, have prior approval from management, or are on your 30 minute meal break
TEAMWORK! Be flexible every day and ensure you are working with other staff members to achieve guest satisfaction and operational success
Assist other staff members with a positive attitude when you are not busy or when asked to help by management / supervisors

158

Host / Hostess / Food Runner Resume Examples & Samples

Replenishes food , ice and maintain time/temp standards clean and inspects tables. Washes dishes and other cooking utensils. Restocks all clean glasses, silverware and plates
Works with cooks to maintain adequate supply of food based upon consumption
Performs general cleaning in order to stay in compliance with the Health Department
Restocks outlets with appropriate inventory. Breaks down buffet, clean all serving vessels, replace and set for next day’s business
Removes trash from all containers in the F&B areas, taking it to the dumpster located on the loading dock
Puts away food stock and dry goods in their proper location

159

Mountain Ranch Restaurant Host / Hostess Resume Examples & Samples

Know your schedule, arrive at work on time, with a positive attitude, and in proper uniform (clean and pressed)
Know both the food menu and the beverage menu for your location as well as the current specials
Properly badge in and out and take meal breaks
Ensure 100% guest satisfaction
Minimum Age: 18 years
Ability to hear the guests’ requests
Must be able to work efficiently and maintain a sense of urgency
Friendly and welcoming smile is required at all times

160

Host / Hostess Resume Examples & Samples

Answers the phone and takes dinner reservations during concert season
Greets guests in a courteous and professional manner and offers assistance with to go orders according to established procedures
Communicates relevant information in a responsive manner to personnel in other departments to ensure quality
Helps with the set up of the restaurant & creates floor plan
Greet and seat patrons
Refills waters and maintains tables
Runs food from kitchen to tables
Employee responsible for showing up to work on time in proper uniform for each scheduled shift. Uniforms should be clean, ironed and each employee must maintain a high standard for personal cleanliness

161

Host / Hostess Resume Examples & Samples

Helps with the set up of the restaurant
Enters and organizes reservations
Creates floor plan
Keeps in constant contact with kitchen
Understand and read EBMS event orders and be able to transact the event order into an operational event
High School Degree or GED preferred

162

Host / Hostess Resume Examples & Samples

Greet and seat guests in a timely, efficient, and professional manner
Exhibit professional and courteous behavior at all times
Present a neat and tidy appearance while adhering to uniform standards
Communicate effectively with guests, all levels of management, and co-workers
Provide our guests with personal service and attention to detail that will exceed their expectations
Work as a team with fellow associates and other service departments within stadium
Possess extensive knowledge of food and beverage menu, specials, and services offered
Fulfill the assigned opening and closing duties
Previous catering or restaurant experience in a similar role preferred
Must be TEAM certified or be able to obtain TEAM certification before first day of work (TEAM training is provided at the location)
Ability to work successfully in a fast paced and interactive environment
Must be able to work a flexible schedule that includes days, nights, evenings, and weekends
A background check is required for this position

163

Host / Hostess Armani Ristorante Resume Examples & Samples

Acknowledging and greeting all guests upon arrival and departure
Answering telephones and booking guest reservations
Estimating wait times for arriving guest
Answering questions about Armani Fifth Avenue services and other guest inquiries
1-2 years in the hospitality industry
Must possess a positive friendly attitude in order to interact with guests
Team oriented and the ability to work in a fast paced environment
Basic working knowledge of computers

164

AM Host / Hostess Resume Examples & Samples

Communicates relevant information in a responsive manner to personnel in other departments to ensure quality patient care
Adheres to all Aramark appearance standards and maintains a professional dress at all times while working
High School Degree or GED preferred. Current student considered

165

Seasonal Host / Hostess Resume Examples & Samples

Assist cashier in collection of money or credit cards from guests and servers as needed
Know how to prepare cashier report at the end of the shift
Ensure quality control of menus with regard to cleanliness and appearance
Perform opening and closing duties according to established sidework checklist
High School diploma and/or experience in a hotel or a related field preferred
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag

166

Host / Hostess, Quick Service Restaurant Resume Examples & Samples

Clear all tables in dining areas. Maintains cleanliness and organization of dining areas
Carries dirty dishes from dining area to dish washing area. Involves bussing of table wares and stocks all necessary items. Replaces soiled table linens and sets tables with silverware and glassware for table service restaurant
Replenishes supply of clean linens, silverware, glassware and dishes in dining room for table service restaurant
Assist delivering guest food orders and beverage to tables. Serves food and beverage to Guests at proper temperature with timely manner
Assist in meeting the needs of our Guests and anticipate Guests needs, provides efficient and friendly service to all Guests
This role involves working in one or more of the following positions: Busser and Food Runner, also involves working in one or more of the following positions: Greeter, Cashier, Expeditor, Runner, and Drink Pourer
Able to make independent decisions for our Guests Flexible/adaptable (may work a variety of areas, conditions, and/or have changing start/end times)
Strong verbal communication skills (able to positively engage with Guests, team members and management)
Certain role need computer skill
Some non-verbal communication may be involved with non-Chinese speaking Guests
Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (Required morning shift and swing shift)

167

Security Host / Hostess Resume Examples & Samples

Maintain the safety and security of all staff, artists, vendors and guests. Enhance the guest experience by providing information and directions as well as assisting with problems and issues as they arise
Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
Current valid Philadelphia Bouncer Certification preferred
Ability to effectively perform in crises and work under pressure without the loss of composure
Represent the Security Department in an exemplary manner
Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances
Flexible schedule and able to work late hours
3 years’ work experience interacting with people in a positive environment
Must have a high school diploma or equivalent

168

Ella Canta Host / Hostess Resume Examples & Samples

Ensuring bills are presented to all guests during service to secure full payment for all products and services offered
Maintaining an honest operation when posting products and handling payments (cash, credit card, room charge, A&G charges)
Contributing to a positive working environment
Assisting the manager to drive guest satisfaction program by providing consistent guest experiences
Encouraging feedback and provide the manager with it as appropriate

169

Host / Hostess, Table Service Restaurants Resume Examples & Samples

Mise en Place and Food Preparation
Assist with receiving and storage of goods
Clean and maintain equipment and premises
Maintain hygienic standards and procedures
Assist with the preparation of functions and service
Assist with the preparation of an outlet for service including
High School education or Vocational Certificate in Hotel Management, Food & Beverage, or related field
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
Able to read and write English
Will be required to work nights, weekends, and/or holidays
Food service experience with general knowledge of restaurant operations preferred

170

Hops House Host / Hostess Resume Examples & Samples

Answer the phone. Take reservations, answer inquiries, take messages
Maintain service in dining area. Check on customers periodically to ensure customer satisfaction with the food, service, etc
Assist with side work of servers and bussers (e.g., napkin folding, silverware polishing)
Assist servers with set up tasks: wipe down station; straighten, polish, and roll silverware; wipe down and polish stem ware; refill condiments; wipe tables and chairs; check linens, etc
Assist servers with closing tasks: reset station for next shift, complete all closing duties according to assigned side work
Provide positive communication and use Red Carpet Training skills with every patron and co-worker
Ensure legal drinking age. Including checking identification
Must be 21 years of age
High school education or general education degree (GED); one to three months related experience and or training
Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
The Cast Member must be able to lift and/or move up to 50 lbs

171

Host / Hostess Resume Examples & Samples

Monitor flow of walk-in guests and reservations as related to the availability of seating
Assist in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays
Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations

172

Host / Hostess Resume Examples & Samples

Greets guests and seats them at tables or in waiting areas
Seats guests according to seating chart, server rotation and guest preference and provides guests with menus
Efficient operation of a cash register
Basic math and cash handling skills
Prior experience in guest service environment preferred
Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
Ability to count cash and do basic mental math
Capable of performing specified procedures and following instructions

173

Patient Care Host-hostess Resume Examples & Samples

Assures that meal selections meet guidelines for modified diets per diet manual
Works directly with patients in selecting meals and communicates those selections to the production staff
Monitors and records patient intake and communicates this data to dieticians and/or nursing as needed. This includes the responsibility for completion of calorie counts

174

Host / Hostess Resume Examples & Samples

Seat all guests in a timely and courteous fashion. Clear extra settings if not needed. Present menu to each guest
Answer telephone and take reservations using professional language
Volunteer Resort information to guests. Must be knowledgeable about other restaurants, shops and locations on property and about current/upcoming events
Maintain waiting list of guests. It is the greeter’s responsibility to know what tables are available, who is covering each section and how to seat guests alternately in each section

175

Host / Hostess Resume Examples & Samples

One year restaurant experience required
Good food and service knowledge
Previous cash handling experience required
Seat all guests in a timely and courteous fashion
Clear extra settings if not needed
Present menu to each guest
Volunteer Hotel information to guests
Must be knowledgeable about other restaurants, shops and locations on property and about current/upcoming events
Keep work area/podium clean and organized
Menus should be wiped down at the end of each shift and replaced if wrinkled or soiled
Responsible for closing out guest checks
As time allows, walk around restaurant and check on guests
Refill water, push in stools, wipe down high tops, always keeping on eye on podium

176

Host / Hostess Resume Examples & Samples

Ability to organize and keep track of guests throughout the restaurant and to have open lines of communication with servers, bussers, bartenders, and supervisors/managers
Ability to read, write and speak the English language sufficient to understand menus, communicate with guests, answer incoming calls, and multitask with various tasks
Ability to remember dining times and table numbers
Ability to cite other outlet information to guests
Ability to organize and handle multiple tasks at any given time
Ability to handle incoming phone calls and keeping track of reservations

177

Restaurant Host / Hostess Resume Examples & Samples

Greet and interact with guests in a friendly and professional manner
Keep work area/podium clean and organized. Menus should be wiped down at the end of each shift and replaced if wrinkled or soiled
As time allows, walk around restaurant and check on guests. Refill water, push in stools, wipe down high tops, always keeping on eye on podium

178

Restaurant Host / Hostess Resume Examples & Samples

Respond to guest inquiries in a timely, friendly and efficient manner
Answer telephone and field calls that could include inquiries, dining reservations or transfer calls
Responds to requests for service and assistance
Ability to write simple correspondence

179

Host / Hostess Resume Examples & Samples

Inspects establishment and observes team members and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations
Communicates effectively and genuinely with guests, team members, supervisors, and other departments
Maintains a friendly and caring demeanor at all times within a fast-paced environment
Schedules dining reservations and arranges special services for diners
Greets guests, escorts them to tables, and provides menus
Answers all call with proper telephone etiquette
Makes accurate reservations using reservation system
Maps floor plan and staffing
Assists guests with coats, directions, special request, etc
Communicates daily covers for each meal period to F&B team
Liaison between guest and managers
Maintains all menus are current and are in good condition
Be involved in departmental meetings
Keeps work area neat and organized
Guest Centric
Strong Oral and written communication skills
Able to stand for the entire shift and to lift and/or move up to 25 pounds occasionally
Outstanding Customer service
Creative ability
Strong ability to motivate and establish a team work environment
One to two years related experience, or equivalent combination of education and experience

180

Host-hostess Metate Mesa Verde Resume Examples & Samples

Must be flexible and willing to work a varied schedule
Will occasionally be required to work special functions
Should be able to work all department shifts

181

Temporary Velvet Room Host / Hostess Resume Examples & Samples

High School Diploma or equivalent required
One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious, friendly, and fun demeanor
Strong verbal and written communication skills in English
Stand, sit, or walk for an extended period of time or for an entire work shift

182

Host / Hostess Resume Examples & Samples

Confirmation of existing reservations
Updating of all menus, guaranteeing accuracy while at the same time maintaining a professional presentation of all lists
Liaison with Maitre d’ in the following of floor plan
Liaison with the culinary team in terms of numbers of guests to come in
Greeting and seating of guests
Providing severs with pertinent guest information and special requests
Ensure a welcome, hospitable and professional greeting and departure experience
Catching any ‘red flags” they might be in the guest’s file or reservation
Possess a magnetism emanating maturity and confidence
Unsurpassed organizational skills with formidable communicative adeptness
Independent and able to work alone, organize and prioritize his/her tasks
2 years of fine dining expertise who feels at ease working in an upscale environment where our guest’s expectation rivals all others
Working with our reservation system, our mandate is to co-ordinate and execute a seamless dining experience
Experience with Open Table is an asset
Experience with Property Manager an asset

183

Host / Hostess Resume Examples & Samples

Answer telephone and take reservations
Maintain waiting list of guests
Be knowledgeable about the available tables, who is covering each section and how to seat guests alternately in each section
Open and close restaurant checks
One year restaurant experience preferred
Attention to detail and the ability to multi-task

184

Host / Hostess Resume Examples & Samples

Performs related duties, as required
ADA Essential Functions
High school diploma or GED, required
Knowledge of nutritional abbreviations, required. Experience in food service/nutrition preferred
Detail orientated, strong interpersonal relationship skills and strong written and verbal communication skills required

185

Host / Hostess / Clermont Park Resume Examples & Samples

Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements
Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared
Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed
Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards

186

Host / Hostess Openings Resume Examples & Samples

Helps train new food-service team members
Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency
May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
Works with staff of other departments to perform job duties and during special events or functions

187

Host / Hostess Resume Examples & Samples

Promptly and warmly greets and guides guests upon entry to the lounge
Helps create an overall enjoyable experience and promotes a safe, clean and neat environment for guests and other associates
Pour/serve alcohol
Supervises the closing of the lounge; ensures all work and station setup is properly completed
Assists with service, including clearing or dishes, and food service, while maintaining safe food handling and sanitation standards
When the situation arrises will be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
Works well with staff of other departments to perform job duties and during special events or functions
Maintains a clean as you go work ethic
Prepares food display including placing sandwiches and fruit, heating of soup, cutting cheese
Restocks food items and beverages, using the FIFO (First in First Out) principle
Preboards eligible passengers upon entry
Maintain logs
Demonstrate knowledge of allergens, and be able to assist passengers with choices

188

Host / Hostess Resume Examples & Samples

Helps create an overall enjoyable lounge experience and promotes a safe, clean and neat environment for guests and other associates
Helps train new service team members
Closing of the assigned area; ensures side work and station setup is properly completed
May be asked to operate equipment, including but not limited to fire extinguishers, telephones, computer systems

189

Host / Hostess Resume Examples & Samples

Opens and closes cash register according to company guidelines
Cashes out guest checks throughout the day
Takes to go orders and checks orders for accuracy

190

Host / Hostess Resume Examples & Samples

Communicates with nursing departments, clinical dieticians and other personnel to provide excellent patient services
Introduces the "Catering to You" program following scripted methods to new patients
Takes patient menu selections prior to meals and offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences
Assembles trays according to patient menu on tray ticket and retrieves trays from patients' rooms
Complies with regulator agency standards, including federal, state and JCAHO
Adheres to facility confidentiality and patient's rights policy as outlined in the facility's HIPPA policies and procedures
Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line
Follows facility and department infection control policies and procedures

191

Host / Hostess, Costuming Attendant Resume Examples & Samples

Provide costuming services to Cast Members performing in shows/parades, including: Parades, stage shows, atmosphere, characters, and off site events
Costume pre-show set up preparation and maintenance for characters, shows and/or parades, assist performers in dressing, quick changes and care for costumes; repair, clean costumes, clean and organize work areas
Interact with performers constantly. Ensures each performer has a clean, great looking costume to wear each and every day. Helps performers dress and undress and takes care of their worn costumes and under-dressings (t-shirts, socks, shorts, etc.)
Assemble character costumes and presets them to be worn the next day for the character performers. Takes in all worn costumes sent out for cleaning and collects all worn under-dressings and sends out for cleaning
Inspect all costumes and pieces for repairs, painting. Sends them out to their respective locations
Housekeeping, including (but not limited to) vacuuming, sweeping, emptying trash, dusting, etc
Laundry, including (but not limited to) sorting, scrubbing, hand-washing costume items, placing into dryer, ironing, folding, placing all costumes and under-dressings on hangers
Other assigned
Ability to direct cast members in a friendly and occasionally firm manner
Working knowledge of sewing and clothing inventory
Flexible/adaptable (may work in a variety of areas, conditions and/or may work in an ever-changing work environment)
Must provide full availability for ongoing training throughout a two month period
Must be available to work all peak seasons, and holidays
Available to work nights and flexible shift times

192

Host / Hostess Restaurant Resume Examples & Samples

High school diploma or equivalency required. Associate Degree or equivalent combination of education and experience preferred
The qualified candidate will be enthusiastic, energetic and outgoing with a background in recreation, and/or social event planning
Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience a plus
Preference for an understanding of HOA communities. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity
Must possess excellent verbal and written communication skills with strong interpersonal skills. Must be friendly, courteous, service-oriented, and enjoy working with a variety of people
Must possess strong organization skills with the ability to effectively manage multiple and competing priorities
Must be able to work independently with minimal supervision. Solid time management skills required
Highly organized and possesses excellent communication skills, including verbal, written and platform speaking

193

Host / Hostess Resume Examples & Samples

Host/Cashiers greet and seat guests pleasantly, quickly, and efficiently with a smile
Monitor door/podium at all times to ensure prompt seating of guests
Answer phones and take reservations
Take payments from Guests and ensure proper cash handling techniques
Ability to communicate with Guests and members of management staff
Must conduct oneself in a manner that reflects a positive professional image

194

Host / Hostess Resume Examples & Samples

Help plan and coordinate timely seating of guests
Take reservations in person and over the phone, using professional language at all times
Answer telephones, responding to guest’s questions in a professional manner
Knowledge of resort services and amenities
Maintain cleanliness podium areas
Maintain perfectly clean uniform
Assist servers on an as-needed basis
Clean and re-set tables as needed
Assist in other Food and Beverage departments as needed

195

Breakfast Host / Hostess Resume Examples & Samples

Bussing/Cleaning:Responsible for preparing, setting and clearing breakfast and wiping down tables and counters, disposal of garbage, cleaning floors, picking up dishes and glass wear, and re-stocking as necessary. Transfers full tubs to the prep room, and assists other hotel staff as needed
Safety/Risk Management: Maintains a clean and safe work area, and handles all beverage/food in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and prep room. Follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures
Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings and adheres to B. F. Saul Company Hospitality Group attendance policy
Miscellaneous/Other Duties:Completes all required side work, and takes initiative to jump in to assist other hotel staff as needed. Works as a team player and actively contributes to the success of the guest’s experience
Helps control expenses: Follows B. F. Saul Company Hospitality Group procedures when handling product and supplies. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

196

Host / Hostess Resume Examples & Samples

Guest Service: Greets all guests in a courteous and friendly manner. Anticipates and responds to guests needs in a positive and timely manner while providing the highest level of service to the guest. Assists other team members as necessary to meet guest needs. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program
Bussing/Cleaning:Responsible for clearing and wiping down tables and counters, disposal of garbage, cleaning floors, picking up dishes and glass wear, and re-stocking as necessary. Transfers full tubs to the dish room, and assists other restaurant and kitchen staff as needed
Safety/Risk Management: Maintains a clean and safe work area, and handles all beverage/food in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room. Follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures
Miscellaneous/Other Duties:Completes all required side work, and takes initiative to jump in to assist servers, dishwashers, or other restaurant staff as needed. Works as a team player and actively contributes to the success of the guest’s experience
Helps control expenses: Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

197

Host / Hostess Resume Examples & Samples

Greets guests as they arrive seat them accordingly ensuring the optimum use of tables
Ensures any special needs or requests for diners are accommodated and arranged
Maintains the appearance and cleanliness of the front-of-house environment
Escalates any customer needs or concerns as necessary
Works closely with the kitchen staff and servers optimizing communication to ensure efficient operations
Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc
Adheres to Aramark safety policies and procedures including proper food safety and sanitation
Other duties and tasks as assigned by manager
Previous host/hostess or food service experience preferred
Demonstrates excellent communication and interpersonal skills, both written and verbal
Demonstrates strong organizational skills, accuracy, and attention to detail
Must be able to obtain food safety certification
Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs

198

Host / Hostess Resume Examples & Samples

Answers the telephone with a smile, answers questions and directs the call appropriately
Adhere to company policies and procedures
Must be 17 years of age
Must be friendly and passionate about the guest experience
Organized and possess a strong work ethic
Ability to work a flexible schedule; including evenings weekends and holidays

199

Restaurant Host / Hostess Resume Examples & Samples

Greet all guests sincerely with a warm smile, and provide superior guest service as they enter the building
Makes reservations and “call ahead” requests for guests
Assigns parties to tables and rotates seating equally between stations
Quotes wait times and monitors the wait list. Keeps guests informed
Maintains a clean lobby and work station so there is no visible trash on floor or ledges
Must possess superior guest service and communication skills

200

Dining Room Care Manager / Host / Hostess Resume Examples & Samples

Serving as a role model in providing dining service to our residence
Assisting with training team members
Maintaining proper dining room set up
Assisting in special events
Monitoring appropriate checklists in support of the dining area cleanliness, readiness, standards
Assisting in table top inventories maintenance
Responsible for handling all food and beverages in accordance with sanitary procedures and standards
Ensure compliance with all federal, state and local regulatory procedures regarding food service
Minimum of one (1) year experience in fine dining hospitality and/or full service senior living
Possess written and verbal skills for effective communication
Competent in organizational, time management skills
Demonstrates good judgment, problem solving and decision making skills

201

Host / Hostess Need for Hours Resume Examples & Samples

Performs and assists with pouring/providing beverages and other service and bussing functions as necessary
Exceptional customer service skills
One (1) year experience in fine dining hospitality and/or full service senior living preferred
Ability to handle multiple priorities
Excellent written and verbal skills
You must have excellent organizational and time management skills and demonstrates good judgment, problem solving and decision making skills

202

Host-hostess / Dining Room Attendant Resume Examples & Samples

Accommodate guests in an organized manner – ensuring optimum use of tables
Must be able to work with diverse populations in a supportive and positive manner
Report to work on time and in complete and proper uniform
Good organizational skills
Prior experience in a high volume restaurant position

203

Restaurant Host / Hostess Resume Examples & Samples

Greet all Guests to the correct standard and escort them to their allocated tables with menus and wine list
Present the waiter in the station according to the SOP
Keep tidy the host/ess desk
Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations
Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests
Allocate daily bookings to the table plan
Ensure that all the menus and memos are ready at the desk prior each service
Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests
Positive attitude and excellent communication skills
Flexible schedule must be able to work Night and weekends
Good command of Written and Oral English and French
Previous experience working as a Host/ess

204

Host / Hostess Resume Examples & Samples

Provide the highest quality of service to the guest at all times
Greet and seat customers in alternating sections of the restaurant as quickly as possible and present them with menus
May answer guest questions or make meal suggestions as appropriate and answer any questions regarding meal preparation
Respond in a proactive nature to guest complaints in order to satisfy guest and refer guest to proper supervisor for resolution
Be knowledgeable of all menu items and their status for the day
May carry and distribute supplies and equipment, assist others in the preparation of foods and properly store food utilizing knowledge of temperature requirements and spoilage
May expedite co workers food orders as needed
May be required to bus tables and help other restaurant staff when necessary
Complete all closing side work assigned and set up for the next shift per supervisor's instructions, including vacuuming, changing menus/tables, and other cleaning duties as appropriate and assigned
Practice sanitation standards making sure to wash hands frequently, use gloves whenever needed
Clean and sanitize work stations and equipment
Wear proper uniform at all times as specified in associate handbook

205

Capa Model Host / Hostess Resume Examples & Samples

Be aware of the Company’s leadership team and know their extension numbers, locations and positions
Be aware of Capa's signature dishes and be able to make basic food and cocktail recommendations to guests
Proper lifting techniques
Sanitation and safety
Safe alcohol service
Ability to perform basic mathematical equations
Ability to demonstrate a positive attitude at all times
Ability to communicate assertively
Ability to maintain personal integrity
Involves constant public contact
Fast paced, high volume, high energy

206

Host / Hostess Resume Examples & Samples

Maintains the Erickson Living philosophy and “Vision” statement
Controls the flow of the dining room
Organizes tasks and completes all assigned tasks. Ability to perform tasks concurrently
Understands and complies with all company safety policies
Reports to work on time and in complete uniform
Speaking, thinking, writing, use of computer, learning new skills and information

207

Restaurant Host / Hostess Resume Examples & Samples

Assist servers when needed
Must be able to work flexible shifts including nights, weekends, and holidays
Must have alcohol training certification (TABC)

208

Bistro Host / Hostess Resume Examples & Samples

Acknowledge guests immediately as they walk through the door. Ask their name and room number when applicable. Always refer to them by name
Keep the pace of the floor at a level that ensures excellent service by limiting covers
Note any guest comments. If there is a complaint, notify a manager immediately. If there is a positive comment, log in comment book
Knowledge of daily function sheet, in-house VIP's, current activities, hours of operation throughout the hotel, etc
Assign wait & buss staff stations
Recap cover count nightly

209

AM Host / Hostess Resume Examples & Samples

Responsible for seating guests in a timely manner
Control the heavy volume at the restaurants entrance
Familiarization with menu
Knowledge of restaurant table numbers & floor plan
Maintain consistent rotation in seating servers’ sections
Attend all designated staff meetings and training sessions
Follow Omni’s “Moments of Service” guidelines as pertaining to specific position
Assist in all other outlets as business levels demand
Experience in Food & Beverage is highly preferred
Must possess great communication skills
Must be able to stand/walk for long periods of time
Must be able to work weekends/holidays PM Shift
Must be TABC & Food Handler Certified

210

Host / Hostess Resume Examples & Samples

Answer telephone, take messages, take & confirm reservations, pre-plan seating for balanced stations and take "to go" orders
Ensure 100% accuracy of the order and special requests/needs of the guests. Assist kitchen staff in assembling "to go" orders, present the order to the guests, take and process payments
Respond to any requests or complaints, seeking the help of the servers or manager as appropriate
Assist servers in serving beverages, wine, cocktails
Perform opening or closing routines as scheduled, including cleaning tasks in the front desk/lobby area

211

Restaurant Host / Hostess Resume Examples & Samples

Monitors table rotation
Works safely, consistently using designated safety equipment (personal protective equipment- PPE)
Flexible with job duties
Able to work in a high pace environment
Walk, stoop, kneel, crouch, or crawl
Routinely lift and/or move objects weighing up to 25 pounds
Talk, hear, smell, taste
Specific vision abilities include close vision, distance vision, and depth perception
Employee may be required to work weekends and holidays

212

Host / Hostess Resume Examples & Samples

High school diploma or equivalent preferred
Cash handling experience
*MUST be able to work Weekends, Holidays PM and AM Shifts*****
Excellent guest service and interpersonal skills with the ability to relate to diverse guest types
Keeps emotions under control with the ability to remain calm and well organized under pressure while working quickly
Ability to prioritize and maintain multiple tables at a time and be organized with attention to detail
Ability to properly operate the telephone and computer software used for the outlets
Ability to respond promptly to customer needs
Must speak clearly and persuasively in positive or negative situations
Basic knowledge of Micros POS system
Proficient in Open Table reservation system
Adaptable to a changing work environment
Local knowledge of the community ( attractions activities, etc.)
Volunteer information to guests
Must be knowledgeable about amenities, specials and other locations on property and about current/upcoming events
Moving through out the operations during the majority of shift
Regularly required to lift, reach with hands and arms, use fingers (keyboard etc.) to handle or feel
Accurately handle money
Lifting requirements of up to 20 pounds
Use of the telephone (hearing & speaking)
Computer/monitor work for making reservations
Working in kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required)
Direct contact with guests, managers and employees
Occasional environmental exposures to cold, heat and water

213

Host / Hostess Resume Examples & Samples

Keeps control of the flow of business into the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station
Presents menu cards open to guests and recommends buffet daily specials; attends to guest’s inquiry and requests
Attends to telephone calls and takes table reservations for each meal period
Maintains reservation book and all information pertaining to room occupancy and daily events
Body & Soul, the service attitudes model developed by Pullman

214

Host / Hostess Resume Examples & Samples

No experience required, on the job training
Desire to work with seniors
Strong communication and listening skills
Ability to lift a minimum of 15 pounds and stand for extended periods of time
Benefits with full time (30+) employment
Ability to work weekends, evening, holidays and flexible hours

215

Host / Hostess / Cashier Resume Examples & Samples

Utilize proper hand washing techniques
Assign patrons to tables suitable for their needs
Inspect dining and serving areas to ensure cleanliness and proper setup
Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
Receive and record patrons dining reservations
Assists in cleaning tables and resetting as needed
Hospitality- Smile, greet, serve, and thank the guest
Be knowledgeable of other departments to inform our guests

216

Host / Hostess Resume Examples & Samples

Perform cashier duties when needed
Communication Skills: Ability to read, write, and interpret instructional documents such as safety rules, reports, and procedure manuals. Excellent written and verbal communication skills. Ability to communicate in Spanish is preferred but not required
Other skills: Must possess excellent customer service skills. Must be able to work effectively in a fast-paced environment. Must meet any state and or local age requirements for serving alcoholic beverages

217

Host / Hostess Resume Examples & Samples

Welcome all guests and fellow associates with a warm, sincere, prompt greeting
Arrive for work on time, properly dressed and groomed; ready to represent The Essex Resort and Spa with the utmost in professionalism
Conduct daily tasks based on posted checklists
Attend all training and department meetings as directed by manager
Maintain an organized and clean work area
Communicate with serving staff to ensure all guest needs are met
Report all equipment failures or maintenance issues to manager
Maintain a thorough understanding of resort and spa offerings and act as an ambassador for the resort with each guest
Alert F&B Management to potential problems or concerns as they relate to guests or staff
Promote positive guest relations by providing prompt, courteous and efficient service and effectively resolving complaints in a timely manner
Project a calm demeanor at all times
Maintain confidentiality of all proprietary information

218

Capa Model Host / Hostess Resume Examples & Samples

Observe the guests, ensure satisfaction with their experience at Four Seasons Orlando, speak to management for prompt action to be taken if you note any dissatisfaction among the guests around the restaurant
Anticipate guests’ needs, respond promptly, and acknowledge all guests
Greet guests in a positive, friendly manner and make them feel welcome
Aim to give the best possible service, in the least obtrusive manner
Maintain the safety and security of the restaurant/bar premises
Identify guests’ preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc
Inform our guests about any upcoming events at Four Seasons Orlando or the resort
Ensure that guests are informed regularly about their table status if there is a delay
Communicate with Four Seasons Orlando managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy
Keep the working environment clean, tidy and presentable
Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area, i.e., “good afternoon madam, good evening sir”
Utilize the guest's name
Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests
Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path
Ensure appropriate language is used when speaking to guests, use guidelines issued during training
Listen to and understand the details of guests’ inquiries, take notes if necessary
Accommodate if guests have any special requests or allergies, etc
Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system
Relate all information given to you by the guest to the Manager on Duty
Be aware of Four Seasons Orlando’s signature dishes and be able to make basic food and cocktail recommendations to guests

219

Lead Host / Hostess Resume Examples & Samples

Answer phone and record reservations in accordance to MOS standards
Must have full familiarity with menus
Position will be based out of La Mansion but will oversee group booking in Ostra
Responsible for all aspects of building and maintaining group, transient and local guest business
Conducting site visits with meeting planners and attending pre-cons
Establish excellent relationship with meeting planner and try to up sell dining
Function as Liaison between Group, Restaurant and Hotel
Schedule reservations in Opentable, update and maintain large party tracker
Update Restaurant Managers and Restaurant Chefs with detailed information of upcoming groups
Coordinate with Restaurant Managers and Restaurant Chefs for any special/dietary needs
Addresses any challenges with meeting planners or attendees with appropriate managers
Develops and implements creative ideas to increase transient and local guest business
Plans and oversees restaurant parties and events
Be committed to providing exceptional customer service
Must have strong verbal and written communication skill
Prior host experience required
Ability to suggestively sell restaurant services and enhancements
Ability to multi-task while staying organized and focus attention on details
Ability to perform job functions with minimal supervision, complete tasks quickly and maintain an overall sense of urgency
Strong organizational skills, creativity and resourcefulness
Very strong interpersonal and relationship building skills. Must be able to work cohesively as a team and understand guests’ expectations
Highly visible, approachable and professional presence
Flexible Scheduling to include nights, weekends, and holidays
Must have alcohol training certification (TABC) and food handlers training certification

220

Patient Host / Hostess Resume Examples & Samples

Three months experience in customer service, patient interactions, food service, computer operations and time management
Training in institutional food preparation and safe food handling
Knowledge of Sanitary cleaning of equipment, specialized diets, and hospital processes
Familiarity with medical terminology, emergency codes and responses and general computer
Ability to perform data entry and basic computer skills, prioritize work and manage time effectively
Ability to work with patients that are ill and possibly facing end of life issues, to communicate verbally and write effectively with patients and health team
Ability to use knowledge and resources to resolve problems that occur while delivering patient snacks and /or meals
Excellent communication and interpersonal skills. Must be able to write simple correspondence
Three months to one year previous experience working on assembly line preparing patient meal trays and dishroom duties is preferred

221

Host / Hostess Resume Examples & Samples

Set tables with appropriate silverware, glass and china; maintain neat and clean work station during service
Seats guests and presents the menu and any specials seats according to company standards
Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards
Patrol assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

222

Food Service Host / Hostess Resume Examples & Samples

Provide superb guest-centered service in a high-volume and fast-paced environment
Serve quality food products
Maintain the cleanliness of both the dining and food preparation areas
Greet guests, take their orders and deliver their food promptly and accurately
Operate Point of Sale (POS) registers, receive money and return proper change
Complete end of day cashier paperwork
Additional responsibilities of the Food Service Host/Hostess include: filling condiment dispensers, operating soda machines and preparing and cooking food
Must be at least 16 years old
Good written and verbal communication skills
Ability to handle cash accurately

223

Host / Hostess Resume Examples & Samples

Suggesting new menu items from our limited time offerings
Receiving payment and making correct change
Assisting with beverages like bold, signature or flavored coffees
Cleaning, completing side work, and organizing supplies as needed
Willingly assisting other team members without being asked
Providing total guest satisfaction
Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g., high chairs, special menus
Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately
Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day
Keeps hostess area stocked and clean, e.g., to-go items and bakery products
Handles incoming telephone calls immediately, and takes to go orders as appropriate
Maintains proper supply of clean menus
Periodically supplies customers with initial beverage suggestions and provides beverage order and refills
Assists service personnel in clearing and setting tables
Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received
Assists other service personnel as needed

224

Seasonal Host / Hostess Resume Examples & Samples

Season will end on September 8, 2017
Must be able to multi task
Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance
Must have Food Handler permit

225

Seasonal Host / Hostess Resume Examples & Samples

Six to twelve months of restaurant or food & beverage experience
Good command of the English language
Successful candidate must possess legal work authorization in the United States
Free employee meals prepared by the culinary team
Excellent Training & Development
Complimentary employee parking
A culture that breeds success, and rewards it in many different ways

226

Host / Hostess Resume Examples & Samples

Good communication and organizational skills. Speaks and reads English
Positive customer service attributes
Ability to work as a member of a team
Serve patient meals, assist with tray set up and prepare snacks accurately and timely according to procedures. Comply with Hand Hygiene and Patient Identification requirements
Utilizes basic diet therapy training to assist patients in selecting correct menu items
Maintains food safety requirements according to HACCP and department standards in the performance of all duties. Records refrigerator temperatures in areas of responsibility and takes appropriate action if there are inadequate temperatures. Maintains clean and orderly work area, ensuring compliance with health department and facility requirements
Monitor, prepare and deliver floor stock to designated units according to FIFO and check for expired product and/or prohibited food items. Check and log refrigerator/freezer temperatures on the nursing units
Demonstrate excellent customer service skills at point of service and in resolution of complaints/ concerns/ questions
Performs other job duties as assigned by Supervisor/Manager

227

Host / Hostess Resume Examples & Samples

As a Host at St Pancras, you are responsible for delivering the warmest of five star welcomes in our food & beverage outlets
Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures
The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a time is how we’ve built our reputation and it’s your job to uphold this!
Goodbyes are just as important as a warm welcome and creating memorable moments for our guests in your role is key. You will also be responsible for using reservation systems, answering guest enquiries (both telephone and email), and delivering information on pricing, product and menu items

228

Host / Hostess Resume Examples & Samples

Looking for someone with open and flexible availability
Can accommodate Full Time and Part Time hours
Ability to work mornings from 6:00 AM to 11:00/11:30 AM
No prior restaurant experience needed!
Part Time and Full Time eligible for 401k, PTO and Hilton Team Member Travel!

229

Host / Hostess, Restaurant R Evolution Resume Examples & Samples

Performs proper checkout at the end of shift as outlined in side work checklist
Follow all appropriate systems outlined in the Service Manual
Maintain service standards set forth in the Service Manual
Must return all items to their properly zoned location
Must use tools in the proper manner as outlined in the Service Guidelines
Attends all ongoing training sessions
Assists in the training and mentoring of new staff
Follow all prescribed systems of organization and cleanliness
Maintain levels of quality and service as outlined in the service manual
Complete all before, during and after shift paperwork
Follow all daily and weekly cleaning schedules
Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
Supervisory Responsibilities
This job has no supervisory responsibilities

230

Lobby Host / Hostess Resume Examples & Samples

Minimum 1 year in similar position in a five star hotel
English language (written and spoken)
Ensure all guests are welcomed according to the JW Marriott Welcome Experience
Act as a hotel and brand ambassador
To be up-to-date regarding all hotel facilities and services and to be familiar with all local attractions, hotels, restaurants and more in order to provide the guests with appropriate information. Proactively ensures all guests are attended at all times. Complete daily shift checklist
Attend Daily Rehearsals and 15 Minute trainings
Reporting for duty on time and based on the daily schedule
Have full knowledge of all VIPs arrivals. Maintain a close working relationship with Guest Relations and Front Office
Follow hotel standard and adhering to all Marriott policies
To be a champion of GSS key drivers: “Staff anticipated guest needs” and “problem was resolved on first contact”
To ensure that all Guests receive personal service to the highest degree of courtesy and to be informed of the hotel’s facilities
To have knowledge of hotel/restaurant promotions/opening hours/services offered
To have knowledge of room types and locations within the hotel
Be familiar with all local attractions, hotels, restaurants, etc
Provide all guests with prompt and courteous service assuring complete guest satisfaction and guest retention
Report any unusual occurrences and/or requests to a manager
Perform any reasonable request as directed by management
Maintain high standards of personal hygiene and wear proper uniform at all times (incl. name badge)
Hand over any relevant information with necessary departments and associates through the use of handovers, logbook, daily packet and other tools
Due to the nature of our business, to understand that work schedules and demands of the position may vary from time to time
Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorised by a manager
To ensure that a good relationship is kept between all other departments
Attend daily/weekly/monthly departmental meetings and contribute with the acquired knowledge
To ensure that all Guest concerns, complaints and compliments are escalated to superiors
To assist Guests with general enquires and any other reasonable service requested by guests
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline

231

Host / Hostess, Alpine Social Resume Examples & Samples

Initial warm greeting and welcoming of all guests upon arrival
Providing dining information, general hotel information and regional information
Receive and record guests’ reservations and assign tables

232

Patient Care Host-hostess Resume Examples & Samples

Successful completion of a Patient Care Host/Hostess training program
Calculates, prepares, and serves between meal feedings and nutritional supplements and tube feedings as ordered
Maintains accurate written and oral communication with other patient care team members, and assists them as time allows and the need arises. This includes monitoring and recording patient intake and communicating this data to the dietician and/or nursing staff as needed. May also include responsibility for completion of calorie counts
Obtains current diet list of patients from the hospital computer prior to each meal period and maintains accurate patient diet information according to department procedure(s)
Assists in assembly of meals and serves the meal to the patient
Collects dishware following meal service, transports dishware to dish room and assists in clean up
Stocks patient and/or provider pantries with supplies according to set standards and ensures proper labeling, dating and rotation of all stock
May produce cold foods such as salads and sandwiches as requested and may prepares all foods associated with them
Maintains exemplary customer service at all times to create quality outcomes
Communicates any problems, concerns, or potential issues to appropriate personnel in a timely manner
Assists in maintaining high level of sanitation in Food Services Department
High school diploma or equivalent (GED)
One (1) year of experience working directly with customers
Six (6) months experience working with computers or computerized equipment
One (1) year of experience working directly with customers, clients or patients in institutional food service or health care

233

Host / Hostess Resume Examples & Samples

Serve all guests in a prompt and friendly manner
Arrive on time, in uniform, prepared to work
Handle all member cards and numbers in a discreet manner,
Ensure the Member s only focus of the pool area
Set up the pool for the days business
Able to stay on feet for up to 8 hours at a time
Assist Cabana staff with guest service
After last guest leaves, clean pool area and restrooms
Check out with MOD
The employee must be friendly and respectful
The employee must regularly lift up to 10 pounds
The employee must occasionally lift up to 50 pounds
Must have neat and clean overall appearance
Must be able to walk as a daily routine
Must be able to ascend/descend stairs as a daily routine
Must be able to communicate and disseminate information accurately, written or verbally, with the general public and fellow associates
Must be able to comprehend reading materials
Ability to work flexible hours

234

Host / Hostess Resume Examples & Samples

Greet guests and lead them to their tables
Complete bathroom checks
Anticipate and fulfill guest needs
Answer phones and respond by taking messages or reservations
Fulfill light cleaning duties
Check with the supervisor or manager for approval on large group reservations
Act as the final check on how the guests enjoyed their meal and wish them a good day as they leave
Excellent customer service and communication skills
Some computer knowledge
Reliable, punctual and professional in presentation
Must be available to work days, evenings, weekends, and holidays
Must be energetic and comfortable speaking with people
Able to answer phones and take detailed organized messages
Smart Serve certified is an asset, but not required
Available to work days, evenings, weekends and holidays

235

Host / Hostess Resume Examples & Samples

Responsible for hanging guests’ coats
Maintain cleanliness of coatroom and podium areas
Assist Captains and Backwaiters on an as-needed basis

236

Host / Hostess Resume Examples & Samples

Ability to lift up to 20 lbs. without assistance
Ability to do basic math (add, subtract, multiply and divide)
Excellent communication and customer service skills
Evidence of commitment to diversity/equity
Successful interview, Pre-employment physical and three background checks: Act 34; Act 151 (Child Abuse History Clearance); and Act 114 (FBI Federal Criminal History-Fingerprinting)
Ability to lift 20 pounds without assistance
Dining and Conference Services staff may be required to work evenings and weekends

237

Host / Hostess Resume Examples & Samples

Meet and greet guests at the Grab & Go with a warm and friendly smile
Handle all guest food and beverage requests and purchases, offer suggestions for upsell of product
Prepare specialty coffee drinks
Ensure freshness of all perishable items by checking dates daily and using First In First Out method of stocking
Ensure area is kept clean and inviting

238

Host / Hostess Resume Examples & Samples

Welcomes and registers customers (prospective clients and/or realtors)
Enters registration card information into Salesforce and documents daily traffic to include comments from visit
Performs discovery to uncover needs of prospects to narrow down choices
Demonstrates Beazer model following sales critical path
Maintains and disseminates community and product information
Obtains appointments with customers to return and meet with New Home Counselors
Answers phones and performs light clerical/administrative tasks
Assists with marketing assigned community through emails, realtor office visits, etc
Assists New Home Counselors with other related tasks as assigned
Participates in all Sales Training whether Corporate or Divisional

239

Host / Hostess Resume Examples & Samples

Warmly and graciously greet all guests upon arrival
When possible, open the front door for guests entering or leaving the restaurant
When immediate seating is limited, record guest names and number of people in party
Call out name and number of party when tables become available
Provide guests with accurate estimated waiting time
Accommodate special seating requests for guests whenever possible
Seat guests based on guest preferences and balancing of guest flow in service stations
Upon seating, offer guests a menu and inform them of their server's name. Inspect table for proper presentation and completeness
Relay messages to servers and buspersons as needed
Thank guests as they leave and invite them to return
No previous restaurant experience required
Be able to communicate and understand the predominant language(s) of our guests
Possess basic math skills and the ability to handle money and operate a point-of-sale system
Be able to work in a standing position for long periods of time (from 4 to 8 hours)
Be able to walk and be "on your feet" for long periods of time (from 4 to 8 hours)
Be able to safely lift and easily maneuver items frequently weighing up to 25 pounds
Must adhere to the established appearance guidelines
Must maintain a costume fit, as detailed in the appearance guidelines

240

Host / Hostess Resume Examples & Samples

Answering phone calls
Seating guests
Inform the guest about buffets
Attend to and anticipate guests needs
Assign guest checks

241

Host / Hostess Resume Examples & Samples

Inform the guest about Dining options
Introduce server to guest. And we fill out a card with information on it and give to the Associate
Maintain a Smile

242

Host / Hostess PRN Resume Examples & Samples

Management of menu process
Assembly of patient trays
Delivery of trays
Return meal carts to the kitchen
Restock nursing unit pantries
Provide high level of service to patients and their visitors and Nursing staff

243

Buffet Host / Hostess Resume Examples & Samples

Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
Greets, and makes welcome, each guest entering restaurant
Assist in any duties deemed necessary from supervisors
Must have an outgoing, energetic and enthusiastic attitude
Must be comfortable initiating conversations and creating a fun environment with our guests
Able to tolerate noise and bright lights
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

244

Showroom Host / Hostess Resume Examples & Samples

To seat guests and make sure all problems are handled in a quick and professional manner
To ensure the safety of all guests
To make sure the showroom is presentable
To direct guests to various locations
To deal with challenging situations
Setting up and tearing down the lobby area, putting all glasses back on the bar, throwing away all garbage and bottles in lobby and selling and restocking retail
Usher non-show events sponsored by other departments or organizations

245

Host / Hostess Restaurant Resume Examples & Samples

Opening side duties & set up to rendered prior to line-up
Greet all guests with a smile upon arrival
Answer and retrieve all phone message, set reservations by time requests
Configure floor plan for shift with assigned stations, and special requests
Seat guests, open and hand menus to them, inform whom their server will be
Check back with guests for meal satisfaction, communicate with staff as needed
Open door for guests upon departure, inform them of upcoming events
Closing duties to be rendered prior to check out from supervisor
Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Adaptability
Must be able to lift 25lbs
Must be able to stand for extended periods of time
Must be able to communicate both on the phone and in person with our customers
Must be mobile enough to move around the restaurant
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates

246

Host / Hostess Resume Examples & Samples

Dining Room Attendants greet guests as they arrive and depart in a timely manner – always delivering exemplary customer service
Ensure any special services for diners are accommodated
Ensure a clean and pleasant atmosphere of the Dining Hall at all times
May be required to perform cashier duties
Say goodbye to all guests – ask how their experience was – ensure they leave with a good impression

247

Host / Hostess Resume Examples & Samples

Welcomes and seats VG clients, handling the coat check
Organizes floor plan/seating, taking reservations, some administrative work (photocopying & faxing)
Ensures employees sign in/out, prepares meal statistics, and ensures a smooth flow in restaurant and lounge
Assists VG service teams when busy, Ex. Clearing and setting tables, etc
Works to develop a strong understanding of the machines with respect to credit cards, cash handling, direct billing, advanced deposits, personal checks & foreign currency and assisting colleagues
Ensures the Servers are able to provide prompt, courteous and efficient service to the guest by assisting a Conducts frequent inspections of the VGR and areas, reporting any deficiencies in equipment or aesthetics
Adheres to Health & Safety policy and ensuring safe work practices are followed at all times
Adheres to the hotel’s environmental policies and procedures
Adherers to all allergy policies
Demonstrates Service Promise Standards and Values
Previous food & beverage service experience required-minimum 1-2 years in an upscale food & beverage establishment
Good comfort level with Micros POS system
Genuine consideration for excellent ‘above & beyond’ client service
Strong team attitude and passionate about food & beverage. Strong multi-tasking skills
High awareness of social propriety
Excellent grooming & professional presentation
Excellent verbal and written English communication skills
Fluency in a second language as it relates to the hotel industry is an asset
Must be comfortable in a dynamic, fast paced environment
Must be physically able to complete all aspects of the job including standing or walking for long periods of time
“It’s Good Service” responsible liquor service certification required
Must be able to work a minimum of Saturdays and Sundays plus general holidays. Additional availability is an asset

248

Host / Hostess Resume Examples & Samples

Previous experience working as a Host/Hostess preferred, preferably in an upscale dining establishment
Strong attention to detail and the ability to handle multiple tasks
Ability to work with management staff and other employees in a professional manner
Must be 21 years of age or over
Must have current California Food Handler Card or willingness and ability to obtain California Food Handling Card before first day of employment
Ability to work a variety of schedules including days, nights, weekends and holidays

249

Host / Hostess Resume Examples & Samples

Greets and seats the guest and accommodates any special needs, i.e., boosters, highchairs, disabilities
Fills out the feature board and inflates balloons
Checks the overall cleanliness of the restrooms on a routine basis
Participates in rolling silverware
Mobility required during the entire shift
Reading, writing and verbal communication skills required
Transports and carries objects (such as high chair) up to 15 pounds up to 15 times a shift

250

Host / Hostess Resume Examples & Samples

Arrange the seating assignments in a high volume, fast-paced luxury dining restaurant
Communicate with guests confidently either in person or over the phone
Oversee opentable booking system and respond to changes in reservations to maximize available dining times
Have detailed knowledge of the menu and restaurant offerings
May be scheduled morning and evening shifts as well as shifts in other food and beverage departments as assigned by management
Previous restaurant experience required, upscale dining experience is an asset
Open table experience is an asset
Must be confident in communicating with guests in stressful situations
Must have strong interpersonal and problem solving abilities

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