Airport Manager Resume Samples
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Airport Manager Resume Samples
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RK
R Kohler
Rebeka
Kohler
679 Camden Flat
Detroit
MI
+1 (555) 671 5841
679 Camden Flat
Detroit
MI
Phone
p
+1 (555) 671 5841
Experience
Experience
Dallas, TX
Assistant Site Manager Philadelphia Airport
Dallas, TX
Murphy, Tillman and Hoppe
Dallas, TX
Assistant Site Manager Philadelphia Airport
- Works closely and communicates with company and the customer management team to develop strategies to ensure the overall value of the IBS program
- Perform any task as assigned by Site Manager
- Possess working knowledge of the organization’s store services
- Ensures performance against service level goals per our IBS customer agreements
- Maintain and develop local non-NAPA vendor relationships
- Inventory Management/ROI
- Proficient in Microsoft Office and using internet for parts research and sourcing
Dallas, TX
Project Manager, Airport Special Equipment
Dallas, TX
Witting LLC
Dallas, TX
Project Manager, Airport Special Equipment
- Flexibility to adapt to changing priorities and direction in a very dynamic work environment
- Monitor and manage internal project budgets
- Coordinate and participate in special equipment concept design developments
- Prepare specifications and drawings for procurement
- Prepare reports and minutes of meeting
- Review of contractor submittals including drawings, functional specifications, O&M manuals, calculations, product data sheets, samples, and other material
- Basic mechanical and / or electrical, electronic background is considered an asset
present
San Francisco, CA
Sales Manager Holiday Inn Mumbai International Airport
San Francisco, CA
Brown, Kihn and Mayert
present
San Francisco, CA
Sales Manager Holiday Inn Mumbai International Airport
present
- Grows existing business and establishes and pursues leads which will develop business
- Works with superior in the preparation and management of the Department's budget
- Monitors competitors activities and assists in marketing intelligence
- Develop and maintain a regular pattern of sales calls, meeting with principals of target market
- Assists with the preparation of new products and services
- Services existing business through management of account bases
- Assists in the evaluation of sales and marketing activities
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Kean University
Bachelor’s Degree in Business
Skills
Skills
- Excellent command of written and spoken English
- Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse
- Superior independent working capabilities coupled with good decision-making skills
- Ability to interpret and implement global policy to ensure local compliance
- Strong customer service mentality with superior interpersonal skills
- A commitment to owning the full spectrum of airport operational issues and resolving them in a pragmatic, commercial and legally compliant manner
- Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs effectively without compromising legislation, levels of service or operational performance
- Effective use of negotiation skills
- Self-motivated and committed leader who enjoys team work
- Command of the different management processes and their importance as they vary from normal operations to disruption or emergency scenarios
15 Airport Manager resume templates
Read our complete resume writing guides
1
Assistant Manager Airport / Factory Store Resume Examples & Samples
- Ability to provide leadership through example; set performance examples; identify work to be done; prioritize and complete daily assignments and reach personal sales performance goals; share responsibility for meeting store sales goals
- Ability to meet deadlines with accuracy and demonstrate a sense of urgency
- Ability to interact and communicate with customers in person and on the phone; interact and communicate with co-workers and supervisors in a team environment; sales, stock and housekeeping
- Ability to continuously stand and walk
- Ability to frequent lift up to 25 lbs and occasionally carry up to 50 lbs
- Ability to coordinate customer wardrobe selections involving a wide range of colors and patterns
- Ability to measure customers’ necks, arms, chests and or waist for proper fit
- Ability to frequently use hands and fingers, and to occasionally reach overhead
- Ability to occasionally climb ladder and/or step stool
- Ability to work scheduled shift which will include nights, week-ends and holidays
- Ability to read, write and perform basic math
- Ability to dress in conservative business attire without any tattoos and/or body piercings evident
2
Store Manager Airport / Factory Store Resume Examples & Samples
- Provide leadership through example; meet store sales goals; identify work to be done; prioritize and delegate to complete daily assignments; reach personal sales performance goals
- Meet deadlines with accuracy and demonstrate a sense of urgency
- Interact and communicate effectively with customers in person and on the phone; interact and communicate appropriately with co-workers and supervisors in a team environment; sales, stock and housekeeping
- Stand and walk continuously
- Lift up to 25 lbs and occasionally carry up to 50 lbs
- Coordinate customer wardrobe selections involving a wide range of colors and patterns
- Measure customers’ necks, arms, chests and or waist for proper fit
- Frequently use hands and fingers and to occasionally reach overhead
- Occasionally climb ladder and/or step stool
- Work scheduled shift which will include nights, week-ends and holidays
- Read, write and perform basic math
- Dress in conservative business attire without any tattoos and/or body piercings evident
3
Airport Parking Site Installation Manager Resume Examples & Samples
- Minimum of 2 years of experience with electronic equipment or components · Able to demonstrate the basic functionality of a relay · Knowledge and experience with RS-232, Ethernet, Fiber Optics
- Possess adequate knowledge and experience with fiber optics for the purpose of testing and troubleshooting fiber communications
- Must be well versed in the use of the following test equipment: multi-meter, network line test equipment, network termination equipment, and use of standard hand tools
- Must be able to read and interpret wiring schematics as well as board level schematics to facilitate repairs on site
- CompTIA A Certification desired, or significant experience in PC hardware
- Minimum education and/or training to be former military electronics training or a 2 year associates degree from an accredited electronics training school
- Maintains equipment in Software Support office
- Ability to work in demanding and difficult situations
- Ability to work with demanding and difficult personnel
- Plans and implements installation strategies for site under his/her supervision
- Provides direction to site technicians
- Provides direction to site subcontractors
- Establishes mobilization requirements and executes mobilization
- Controls and manages site installation schedule
- Participates in on-site project meetings
- Coordinates with other site contractors who may or may not be a part of the parking project
- Manages and co-ordinates administrative activities of subordinates and subcontractors o Time sheets
4
Operations Manager for Minneapolis Airport Resume Examples & Samples
- Must have ability to learn and use company and customer system(s)
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio and percent and to produce and interpret bar graphs
- Ability to analyze and develop processes that contribute to enhanced organizational efficiency
- College degree – 4yr Technical degree preferred
5
Operations Manager for Philadelphia Airport Resume Examples & Samples
- Act as primary contact for any products at the airport (i.e. contact to coordinate installation of phone lines for Internet)
- Responsible for updating concessions, construction, etc for the FLYsmart app
- Responsible for maintaining operations vehicles for location with regards to vehicle maintenance, inspections/reporting and parking privileges with airport (for employee personal vehicles also)
- Liaison with airport concession. Maintain good working relationship with airport on relocations, remodeling (as affects CCA locations), advertising requests, etc. always keeping an eye open for new opportunities for CCA
- Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face
- Must have working knowledge of Windows operating system and be competent in Microsoft software applications (i.e., Word, Excel and Outlook)
- Must have basic understanding of digital equipment and connectivity
- Previous Management experience
- While performing the duties of this job, the employee is regularly required to lift, pull, push and position ladders, material and equipment, occasionally in excess of 50 pounds. Employee is required to climb ladders and/or stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus
6
ATL Airport Market Manager Resume Examples & Samples
- Drives for revenue goal attainment, both quarterly and annually through revenue reporting, projections and forecasts
- Proactively develops sales force through recruiting, selecting and growing exceptional sales talent, managing / coaching employee performance, and holding employees accountable against business and sales metrics
- Implements enterprise wide changes in policies, practices, methods, applications, tools and other standardization initiatives in the local market
- A strong sales talent mindset – exceptional people management and team performance experience
- Knowledge of media and advertising industry, business cycles, and key revenue and expense drivers
- Deep and broad business acumen with strong analytical, critical thinking, decision making and problem solving skills focused on achieved business results
- Has demonstrated leadership experience in large sales organizations, including experience building and developing a team
- Has excellent verbal and written communications skills including delivering effective presentations and leading meetings
7
Assistant Sales Manager Sydney International Airport Resume Examples & Samples
- Build relationships with internal and external clients
- Model and uphold Tiffany & Co. customer service standards
- Ensure implementation of company sales initiatives
- Become an expert on product and sales training modules
- Assist in supervising, developing, and training designated staff and supervisors
- Assist with recruitment and delivery of onboarding for new starters
- Key-holder responsibilities, such as opening and closing of the store
- Ability to be innovative in your foresight; your role will require you to adapt to various situations whilst always representing the brand true to its legacy
- You must be flexible to work non-traditional trading hours including weekdays and weekends, early mornings, late night trade and all holidays
8
Operations Manager, San Francisco Airport Resume Examples & Samples
- Overall management of operations at airport
- Monitor, audit and report on compliance with OSHA, and Clear Channel safety regulations
- Provide escort or access for vendors or client tours-check with airport to see what is required
- Communicate all airport issues with GM including major changes to terminals, whether it involves airports or airline
- Excellent communication required
- If use of company vehicle is necessary at assigned location, most possess valid in-state driver’s license with safe driving record
9
Assistant Store Manager Terminal Heathrow Airport Resume Examples & Samples
- Proficiency with Microsoft Office software including Word, Excel, Outlook, Point of Sales (POS) system
- The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members
- Proven ability and desire to work in a fast-paced, changing environment
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
- Must have authorisation to work in the United Kingdom
10
General Manager Airport Resume Examples & Samples
- Drives for revenue goal attainment, both quarterly and annually while reporting revenue projections and forecasts
- Engages with the National Sales organization and supporting teams to develop impactful and effective marketing solutions
- Develops sales team through recruiting, selecting and growing exceptional sales talent
- Manages, develops and coaches sales team and holds them accountable against metrics
- Leads the strategic development of marketing programs and digital strategies to drive revenues and achieve business objectives
- Cultivates market insights and finds new opportunities while helping to grow share with the existing base of customers
- 5+ years leading a sales organization, with specific accomplishments in strategic roles directly empowering sales teams, building relationships with all levels within an organization and driving cultural change
- Possess extensive knowledge of sales principles and practices, and an ability to coach others on them
- Has demonstrated leadership experience in large sales organizations, including experience building and developing a team of sales professionals
- Has deep knowledge of media and advertising industry, business cycles, key revenue and expense drivers
- Possess deep and broad business acumen with strong analytical, decision making and problem solving skills
- Able to multi-task and balance multiple priorities
11
Manager of Airport Operations West Lafayette Airport Operations Resume Examples & Samples
- Bachelor's degree from an accredited college or university with major coursework in Airport Management, Business Administration, or Public Administration
- Five years of progressive airport management experience at a civilian or military airfield
- Working knowledge of local, state, and federal laws/regulations regarding airport operations, maintenance, and certification
- Working knowledge of the principles and practices of airport operations and management, including development of airport leasing contracts; marketing programs; acquisition, development, planning and construction of new facilities; and budget, fiscal and grant management
- Basic knowledge of personal computer software programs
- Valid US or Canadian driver's license
12
Principal Airport Engineer / Project Manager Resume Examples & Samples
- Engineering delivery and management of projects and proposals
- Participation in various large and small project team
- Participates in internal and external technical and professional activities
- Uses technological advances to improve quality, results and efficiency
- Responsibility for delivering assigned tasks for airport design and development
- Planning and management of project and proposal team resources
- Project financial forecasting, reporting and control
- Technical oversight
- Bid leadership
- Knowledge and experience of the airports market
- Knowledge and experience of the design, definition and delivery of airports projects
- Demonstrates energy and enthusiasm
- Strong ethics that match expectations of CH2MHILL
- Computer skills (MS office, particularly, word, excel, project and powerpoint
- Proficiency in spoken and written English
13
Airport Project Manager Resume Examples & Samples
- BS Civil Engineering or related field
- Professional Engineer (PE) License
- 5+ Years’ experience in design of aviation projects
- Previous experience with an engineering consulting firm, contractor or public agency on airside and landside aviation programs preferred
- Knowledge of FAA Advisory Circulars , Design Requirements, Orders, Specifications, and Standard Operating Procedures
- Knowledge of FAA AIP and PFC Funding Programs, with specific experience assisting with the grant application process, assurance and close-out phase
14
Manager, Airport Operations Resume Examples & Samples
- Terminal Operations Supervisor
- Atoll Operations Supervisor
- Flight Line Operations Supervisor
- Department Administrative Assistant
- Adherence to contract Performance Work Statement (Section 5). Establish quality control plans and inspection functions
- Support functions within established Memoranda of Agreement between Commercial Operators and the US Army as well as Inter-Service Support Agreements between US Military Service agencies as tasked through the KRS Contract
- Direct all department functions through establishment of appropriate policy, instructions, and procedures
- Enforce U.S. Army Garrison Kwajalein Atoll (USAG-KA) and company policies and procedures
- Provide resources and environment that fosters safe operating principles
- Set department budgets for staffing/manpower, equipment, materials, and operating functions
- Coordinate with Flight Operations Department (Berry Aviation) on local flight support operations
- Coordinate range mission support of airfield function
- Coordinate monthly flight schedules with user agencies and USAG-KA and obtain approvals
- Inspect airfield facilities and initiate work and project requests for maintenance corrective actions
- Review plans for all projects on, or in the vanity of, the airfields to ensure applicable standards. (obstruction clearance, lighting, etc) are adhered to and coordinate waivers where required
- Determine prioritization of airfield support functions to ensure adequate resources are available to support required activities
- Instruct (or delegate to a properly trained subordinate) flight line driving classes for airfield vehicle operators
- Other duties as may be assigned
15
Airport Service Manager Resume Examples & Samples
- Atleast 5 years or more experience in a related role, delivering IT services to internal or external customers
- Management experience in a customer facing environment, ideally working independently
- Experience in Airline / Air Transport industry (Desirable)
- Experience of working successfully in a process-oriented environment
- Experience of continuous service improvement methods
- Knowledge of SITA Products (scope depending on services to be supported by customer contract assignments)
- Working knowledge of SITA's required standard IT Operations Management tools and ability to define requirements for enhancement of these tools to the specialized SITA teams
- Ability to analyze, draw conclusions, and create recommendations to solve customers' complex problems
- SITA Service Management Certification Level 2 (=ITIL Foundations) - Desirable
- ITIL Service Management Certification as per SGS standards Depending on the solution scope of each customer assignment, specific certifications and in-house education is required
- Other SITA CIS certifications as per SGS policy (when available)
- SITA EUC certifications as per SGS policy (when available)
- SITA ASL certifications as per SGS policy (when available)
16
Airport Service Manager Resume Examples & Samples
- 5 years or more experience in Airline / Air Transport industry
- Knowledge of SITA Products and SITA subsidiary/partners products (scope depending on services to be supported by customer contract assignments)
- Available for after hours and weekend support if necessary
- Ability to work with remote support teams to identify and troubleshoot incidents and problems
- Technical skills relating to server management, router and switch configurations, basic database skills, error log analysis
17
Project Manager, Airport Special Equipment Resume Examples & Samples
- Preparation of Proposals including fee estimates
- Monitor and manage internal project budgets
- Coordinate and participate in special equipment concept design developments
- Prepare cost estimates, electrical estimates based on concept designs
- Prepare reports and minutes of meeting
- Prepare specifications and drawings for procurement
- Review of contractor submittals including drawings, functional specifications, O&M manuals, calculations, product data sheets, samples, and other material
- Inspection/review ensuring compliance with contract documents
- Verify quantities and prepare progress certificates/reports
- Maintain written and photographic records
- Site coordination
- Participate in on-site testing and commissioning activities
- Electrical Engineering background and experience (Canada, USA, U.K)
- 10+yrs experience
- Experience writing proposals and responding to business opportunities
- Experience with job start-up activities
- Ability to gather information from a variety of sources and assemble together into a professional document
- Basic PLC understanding and AutoCAD skills
- Computer skills including Outlook, Word, Excel
- Interpret construction drawings and specifications
- You must be legally able to work in Canada and obtain a Transport Canada security clearance assessment in order to receive a Restricted Area Identification Card (RAIC) to allow working at a Canadian airport
- Strong English verbal and technical writing skills with careful attention to detail
- Ability to work cooperatively within a team environment
- A vehicle in suitable working order and a valid driver’s license are required for the position
- Flexibility to adapt to changing priorities and direction in a very dynamic work environment
- An aptitude for understanding technical terminology
- Team player with a flexible attitude and the ability to prioritize workload and handle multiple demanding tasks and deadlines
- This position requires some international and domestic travel
- Willingness to travel on a periodic basis for business meetings in Canada
- Basic mechanical and / or electrical, electronic background is considered an asset
- Knowledge of airport operations, maintenance, processes an asset
- Experience with Powerpoint, MS Project, Pathplanner / Aeroturn simulation software is an asset
- Availability to work overtime on an as needed basis
18
Airport Facilities Manager O Hare Resume Examples & Samples
- Conducts walk-throughs and inspects terminal facilities to assess cleanliness, safety and general appearance of all areas and to identify deficiencies
- Initiates work orders requesting additional maintenance and needed repairs from appropriate work groups and personnel
- Monitors planned construction projects in terminal areas ensuring airport tenants acquire required building permits and that necessary safety measures are in place
- Inspects areas under construction to ensure work complies with airport construction code standards
- Ensures a well-managed and well-maintained facility, inspecting completed maintenance and repair work and working with in-house staff and contracted vendors to ensure standards are met
- Meets on a regular basis with airport tenants (e.g. airlines and concessionaires), contractors and departmental staff to review and discuss operational issues including safety, security, planned construction, general maintenance and structural repair needs
- Works closely with airport tenants, responding to and resolving concerns, issues or problems impacting on facility operations and the quality of service to customers
- Inspects food and retail concession areas for overall cleanliness and is authorized to issue sanitation notices in cases were improper refuse disposal, ventilation or other code violations are found
- Ensures that airport tenants comply with departmental and contractual regulations regarding the use and maintenance of terminal areas
- Responds and helps to coordinate department’s response to emergency situations impacting on airport travel and passengers including adverse weather conditions and flight delays
- Maintains operating records on repairs and maintenance work completed for terminals and prepares related reports
- Acts as a liaison with local, state and federal agencies including U.S. Immigration and Customs (ICE) and Transportation Security Administration (TSA)
- And, other job related duties as required
- Previous custodial maintenance work experience in a multi-level building
- Previous work experience as a liaison to tenants
- Previous work experience as a liaison to vendors
- Previous work experience in buildings open to the public
- Previous work experience overseeing construction projects in a working facility
- Previous project management/supervisory experience
19
Sales Manager Holiday Inn Mumbai International Airport Resume Examples & Samples
- Assists in the evaluation of sales and marketing activities
- Analyses sales mix and likely impact on hotel goals
- Stock control of collateral
- Collateral input
- Execute advertising/creative briefs in a timely manner
- Works with superior in the preparation and management of the Department's budget
- Good writing skills
20
Area Sales Manager, Airport Lighting Resume Examples & Samples
- Ensure the timely and accurate preparation and delivery of price quotations for airport lighting projects in the assigned regions
- Work with the regional sales team in determining the best channel to market for each major project based on strategic, economic, and customer requirements to assure that a high level of customer satisfaction and financial strength is achieved
- Promote MRO business to Airports using a strong distributor channel and promote stocking the required inventory levels to offer the best service to customers
- Obtain and maintain comprehensive intelligence on project activity in the assigned regions through various sources to ensure a high level of awareness of project activity
- A minimum of 3 years of sales experience
- A bachelor’s degree in Electrical engineering
- Lighting product and large commercial project sales experience in Aviation/ Airports in the region
21
Auckland Airport Manager, Air BP Resume Examples & Samples
- Ensure the Health and Safety performance meets Air BP requirements by managing & utilising assets correctly, coaching staff, updating existing procedures and implementing changes and improvements in accordance with HSE plans
- Develop and manage the operating plan's for both the JUHI and the JIFS to ensure a cost effective and viable business by developing opex budgets, monitoring expenditure and trends and the expenditure and phasing of capex to meet approved joint venture, country and regional plans
- Alongside the Air BP JV Manager represent Air BP at the Joint Venture committee meetings to ensure efficient management of the JV operations and investments with an appropriate mix of HSE, operational and commercial perspectives
- Coach and develop staff to maintain a high level of motivation and commitment. Provide appropriate communication and planning for the advancement of staff skills to ensure best practice and continuous improvement for the site. Display excellent teamwork and change management skills to foster a performance driven culture
- Provide a high quality and professional service to the airline customers of the Joint Venture partners. Actively work together with customer operational representatives to identify and implement improvements for safe, on-time and reliable service
- Accountable for BP financial control of the operation by application of procurement and payroll policies and processes
- Develop and implement an asset investment and capacity improvement strategy to meet forecasted demand growth. Ensure engagement and buy-in from JV partners, airport company and supplying facilities
- Accountable for BP Control of Work system for the operation, including both routine operations and ad hoc project works
- Identify and support approved capital improvement and refurbishment projects to a high standard meeting the BP Capital Value Process requirements
- Proven operations management capability with 5 years or more experience in an operations or technical role
- Demonstrated experience in application of safety management systems and proven commitment to personal and process safety
- Experience with dangerous goods operations or working in a high hazard industry
- Demonstrated people management skills, ideally in an industrial relations environment
- Very strong time management and prioritisation skills
- Working with others, establishing strong working relationships with variety of stakeholders
22
Airport Services Manager Resume Examples & Samples
- 1) A Bachelor’s Degree from an accredited college or university. Original college diploma or official college transcript must be presented within two (2) weeks of application
- 2) Five (5) years of professional experience in developing and writing purchasing related documents, i.e. requests for proposal, contracts and specifications for the procurement of professional services, materials, maintenance and supplies or five (5) years of professional experience in developing and writing construction and professional service procurements. This experience must have been at an exempt (salaried) level. At least two (2) years of this experience must have been in a supervisory capacity. Civil Service reserves the right to determine what experience qualifies as professional experience
- 3) A valid driver’s license which must be presented at the time of application. Applicants must be eligible for coverage under the airport’s auto liability insurance policy
23
Airport Services Manager Resume Examples & Samples
- 1) A Bachelor's Degree* from an accredited college or university. Original college diploma or official college transcriptmust be presented to Civil Service within two (2) weeks of application
- 2) A 1st Class Air Conditioning or Refrigeration license which must be presented to Civil Service within two (2) weeks of application
- 3) A 1st Class Boilers license issued by the Board of Examiners of Operating Engineers of the City of New Orleans which must be presented to Civil Service within two (2) weeks of application
- 4) Five (5) years of full-time supervisory experience in the maintenance and repair of climate control systems such as pumps, chillers, and boilers
- 5) A valid driver's license which must be presented to Civil Service within two (2) weeks of application. Applicants must be eligible for coverage under the airport's auto liability insurance policy
- Additional full-time related supervisory experience may be substituted for the Bachelor's degree at the rate of one year of additional full-time related supervisory experience equals 30 credit hours
- 6 months to less than 1 year
- 2 years to less than 3 years
- 6 years to less than 7 years
- 8 years to less than 9 years
24
IT Manager Hilton Frankfurt Airport Resume Examples & Samples
- Any and all other job duties as assigned
- Due to 24 x 7 nature of the business, able and willing to flex to the needs of the operation, which will include occasional out of hours work
- Ability to analyze cluster data (i.e. financial, statistical and/or performance)
- Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others
- Able to adapt to change, be proactive and self-motivated; take responsibility for own work
- Flexible; able to modify approach or style to achieve goals
- Excellent time management skills; hardworking and efficient
- Excellent reasoning skills; use logic and factual information to reach decisions
- Take pride in quality of work
- Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities in accordance with core strategic goals
- Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to help develop problem solving skills among team members as appropriate
- Ability to collaborate with others and act in an objective manner to effectively solve problems and stay on track towards accomplishing organizational goals
- Proficient network management (i.e. technical) skills with the ability to quickly learn new programs and train hotel staff
- Strong organizational skills, including the ability to complete projects on-time and within budget
- Understanding of principles and practical application of network monitoring tools
- A university degree or relevant work experience in lieu thereof
- Experience in hospitality industry
- A+ certification
- A university degree in Information Technology field or relevant work experience in lieu thereof
- Optimum mix of work experience would result in extensive experience within hospitality, operations, and IT support roles
- In depth knowledge of Microsoft Operating systems
- Experience administering networks in a Windows Server/Workstation environment preferably in a environment with more than 50 nodes and 2 or more domains. (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.)
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall & VPN applications. (applicable Microsoft network admin certifications (MCSA or MCSE)
- Experience with these Hospitality related applications/systems
25
Airport General Manager Resume Examples & Samples
- Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
- Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
- Sets a positive example for station team to ensure excellent customer service
- Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
- Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrates a calm demeanor during periods of high volume or irregular operations
- Provides coaching and direction to the station team to achieve operational goals
- Manages the station budget, staffing forecasts and resource requirements
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
- Responsible for compliance with Station controls and Internal Audit standards
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
- Manage vendor service contracts as required
- Ability to manage airport operations independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong problem solving skills and drive for excellence
- Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
- Strong leadership skills, with the ability to motivate and coach others
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
- Previous service or operational experience required
26
Project Manager, O Hare Airport Resume Examples & Samples
- A culture that Collaborates – Collaboration means so much more than just having meetings,; it’s about putting a clear and shared objective first. We encourage our people to be ambassadors of our business and brand, both internally and externally. We promote open and transparent communications and advocate alternative opinions. Our people must have the courage to disagree, but with respect, of course. In the end, we want to drive a win-win solution for all situations and outcomes
- A culture that Innovates – We love ‘life-long learners’ who apply an energetic mindset to the business, are naturally curious and are constantly keeping up with the trends, needs of the customer, retailers, clients and technology. Challenges the current thinking and has the courage to propose and experiment with new ideas
- A culture that Builds Community – While the industry can be very competitive we always operate with the highest level of ethics. We treat ALL people with dignity and respect and place a strong emphasis on building relationships. We are generous with our time with others, always embracing the diversity of their thoughts, talents, experiences and background. Most importantly, we like to celebrate our successes together
- Lead Project Management, Tenant Coordination and associated efforts for Chicago O’Hare Airport (ORD) and other programs as required
- Demonstrate visionary leadership, with a laser focus on all details and personnel contributing to respective projects and programs
- Coordinate with Asset Leaders on the renovation or acquisition of additional space in order to expand a program
- Maintain communications with Tenant Teams to improve performance on the design and construction processes. Promote effective business relationships by creating strategic partnerships
- Create strategic and accountable relationships with outside vendors, prepare scope statements and obtain bids. Execute purchase orders and contracts with contractors. Monitor contractors’ performance and ensure timely completion of projects
- Evaluate the Airport program and recommend improvements as required. Execute approved projects in a timely manner – ensure scope accuracy and compliance
- Monitor on-site tenant construction for compliance with approved plans. Work proactively with all stakeholders for tenant coordination and others to ensure successful early or on-time store openings
- Work seamlessly with Westfield Design Managers on all Tenant projects. Monitor and enforce accuracy and compliance with design approvals and comments
- Maintain positive working relationship with Airport and/or Clients and have good working knowledge of political and regulatory changes that may impact concession operations. Take corrective action and inform others, as required
- Coordinate communications and approvals with Airport Client representatives
- Develop a communication system to keep team members, merchants and corporate management informed of Airport activities and issues
- Maintain a working knowledge and interaction with other corporate departments; Design, Leasing, Construction, Operations, Digital/Innovation, Marketing, etc. Provide interface and cohesiveness with the numerous departments that impact concession management. Create powerful relationships with these departments
- Coordinate with Westfield Design and Construction leaders to maintain standards and procedures
- Foster and develop community relations and establish social/professional networks, both locally and nationally
- General: contribute to the production of RFPs and similar Divisional projects, complete Closeout Packages for finalized projects, participate/lead Conference Calls, Regular Meetings, Training, etc. and Travel to Corporate headquarters or other facilities as needed
- Extreme knowledge of each process involved in the design/permitting/construction process, with a special focus on the idiosyncrasies of the airport environment - airport experience strongly preferred, but similar institutional experience will be considered
- Working familiarity of each process involved with the Program: Design, Leasing, Construction, Operations, Digital/Innovation, Marketing and Program Planning
- Transactional skills to handle the contracts and liability concerns present in development projects
- Working familiarity of the operations of a concession program, including adherence to budget standards and the day-to-day operation of an Airport or similar operational structure
- Must be highly organized and have the ability to prioritize and work with a sense of urgency
- BA or BS degree or equivalent – major focus on Construction Management or similar preferred
- 8-15 years prior management or industry experience in airports, transportation hubs, high profile shopping centers, retail, hospitality, sports, or entertainment venues
- Strong motivational and influencing skills
- Extremely strong organizational skills and document control are mandatory
- Strong familiarity and experience with scheduling required – i.e. Critical Path Management
- Plan reading and working knowledge of MEPs required – special focus on institutional Building Management Systems
- Computer Software (minimum intermediate skill set in): Microsoft Office Suite, Microsoft Project, Adobe, PowerPoint, AutoCAD
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Airport Improvement Program Manager Resume Examples & Samples
- Degree in engineering, architecture, construction management or equivilent hands on experience
- Minimum of 15 - 20+ years of experience in the management of complex design and construction projects at large hub airports
- Management of team with multiple consultants, engineers, contractors for complex projects at an active international airport. Experience should include working in constricted physical environments to accomplish large projects dealing with public and private customers in a service oriented industry
- Experience should include a wide background including design, construction and commissioning, ORAT and closeout of projects for terminals and facilites at Domestic and International operating facilities
- Experience should include successful performance as a Senior Project Manager or Principal for large projects
- Experience with large governmental and private organizations in dealing with regulations and administrative procedures
- Knowledge of the architectural, engineering and systems elements of airport terminals and support facilities
- Demonstrable establishment of collaborative relationships with stakeholders involved in planning, design, construction, testing and turn-over of airport facilities (airport, community and government)
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Airport Location Manager Resume Examples & Samples
- In your position as a Location Manager, you will move between these key areas of responsibility, learning the functions of each and in that way gain a working, on-site knowledge of the business that can help you progress into higher management ranks
- Dental
- Eligibility varies, depending on your employment status
29
Project Manager Airport Operations Resume Examples & Samples
- Solid Project Management, Knowledge of PM software, Excellent Presentation Skills
- 2-5 years in Project / Program Manager role or responsibility for managing large complex projects
- Excellent and proven ability to work in a matrix organization with multiple leaders providing direction and performance feedback
- Able to work with all levels of the company (frontline to corporate officers)
- Strong Adaptability Acumen
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Airport Senior Services Manager Resume Examples & Samples
- 1) A valid driver's license which must be presented at the time of application. Applicants must be eligible for coverage under the airport's auto liability insurance policy
- 2) A Bachelor's Degree in Accounting or a closely related field* from an accredited college or university. Original college diploma indicating major or official college transcript must be presented within two (2) weeks of filing an application
- 3) Five (5) years of progressive, highly responsible professional accounting experience at a commercial Part 139 certificated medium or large hub US airport. This experience must have included responsibilities for maintenance of the general ledger, monthly financial reporting and preparation of comprehensive annual financial reports for a government agency or private company. Two (2) years of this experience must have been in a salaried position which included supervisory responsibilities for accounting and/or airport finance operations; implementing policies; allocating resources; and directing personnel to accomplish work objectives
- No experience
- Less than 1 year
- 1 year to less than 2 years
- 5 or more years
- 2 or more years
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Airport Assistant Maintenance Manager Resume Examples & Samples
- Five (5) years of full-time supervisory experience in the field of building construction which must have involved overseeing the work of at least three of the skilled trades (e.g. carpentry, plumbing, electrical, roofing, mechanical, HVAC, refrigeration, or construction.)
- A valid driver's license which must be presented at the time of application. Applicants
- Less than 6 months
- 6 months to less than 1 year
- 2 years to less than 3 years
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Program Manager, Airport Security Resume Examples & Samples
- Manage all aspects of daily customer relationships to meet the reliability, compliance, cost and schedule requirements of the program
- Ensure that all required internal and subcontractor engineering, installation, testing and maintenance resources for program execution are available as needed
- Coordinate closely with the Customer and work through multi-functional Thales and Customer organizations to develop and execute the program plan
- Ensure that all aspects of program governance are in place
- Budget management – margin and revenue maintained
- Planning – Delivery schedule maintained
- Quality – Meet metrics demonstrating adherence to Quality Plan
- Provide regular reports to management on the progress and performance of the project
- Manage, develop and motivate the project team
- Experience managing complex projects with total contract values in excess of $10M
- 10 years total project management experience
- At least 3 years project management experience in an airport or infrastructure environment
- Direct experience managing teams in a matrix-based organization
- Understanding of client and stakeholder management
- Demonstrated success in dealing with suppliers, clients and staff
- Excellent interpersonal and team motivational skills
- An ability to embrace and encourage change
- Experience of working across boundaries, including knowledge of commercial management, best practice supply chain and finance functions
- The ability to interface with clients at a senior level
- Commercial/financial/business acumen
- Willingness to work in a collaborative environment
- Experience with Physical Security Information Management systems desired
33
Assistant Site Manager Philadelphia Airport Resume Examples & Samples
- Customer Satisfaction
- Inventory Management/ROI
- Utilization of available tools for tracking value added items for the customer
- Maintain and develop local non-NAPA vendor relationships
- Responds in a timely manner to customer purchase and service questions
- Understands, interprets, and complies with all contract requirements and ensures the operation is meeting customer expectations
- Works closely and communicates with company and the customer management team to develop strategies to ensure the overall value of the IBS program
- Understands and maintains the TAMS buy-out PO process
- Ensures the site is using the approved non-company line codes appropriately
- Sources all parts needs for customers by utilizing various approved IBS vendors
- Ensures performance against service level goals per our IBS customer agreements
- Ensures proper processes and procedures are utilized to minimize inventory shrinkage
- Ensures merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner
- Creates a safe work environment, ensuring required hazmat training is completed timely
- Understands and complies with company and customer company policies
- Bar codes inventory and places in appropriate bin locations
- Returns non-company excess inventory
- Works in unison with the Site Manager ensuring all daily/weekly/monthly reconciliation items are handled per policy and procedure guide. Builds relationships and assists with the negotiation of non-company vendors on pricing, inventory, and service and return privileges
- Follows all IBS policies and procedures
- Completes all available IBS operations training provided by company
- Must use the non-company approved line codes appropriately
- Perform any task as assigned by Site Manager
- HS Diploma or equivalent required
- ASE certified within twelve months
- Ability to manage two or more people; prioritize and delegate to team members
- Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment
- Possess working knowledge of the organization’s store services
- Must possess high character and integrity
- Capable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedback
- Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives
- Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure
- Insure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the company
- Have a willingness and ability to learn
- Capable of operating a point-of-sale system and cataloging
- Proficient in Microsoft Office and using internet for parts research and sourcing
- Ability to learn and use customer fleet management software
- Fleet shop environment, employee could be exposed to loud noise, fumes or airborne particles
- While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear
- The employee is often required to sit and stoop, kneel, crouch, climb and crawl
- The employee is frequently required to lift and move product of up to 60 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- The employee must be capable of moving engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc
34
Qr-airport Services Manager Resume Examples & Samples
- Contributing to the ground services strategy at a grass roots level, providing insights into customer demands and operational constraints to delivery
- Managing the daily operation and acting as a liaison between airport service providers and senior management users
- Providing input and recommendations to management regarding formation of short and long term range
- Defining goals and objectives and plans and programs directed to assure achievement
- Performing the personnel administration for direct reporting positions including selection, training, performance appraisals, employee development and affirmative action
- Leading, motivating and creating an enjoyable working environment that cultivates change and openness within the team, fostering excellent teamwork, a sense of commitment, reliability and accountability, establishing development and succession plans to enrich the team's performance
35
Qr-airport Services Manager Resume Examples & Samples
- Managing the daily operation and acting as a liaison between airport service providers, government agencies and authorities and senior management
- Providing inputs and recommendations to management regarding short and long-term service improvements and changes
- Acting a primary contact and liaison person for all areas of the QR airport operation at the station
- Assisting in response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Specialist Assistance Program
- Proving inputs and suggestions on process improvements to enhance service delivery standards
- Performing personnel administration for direct reports, including selection, training, performance appraisals, employee development and taking affirmative action
36
Qr-airport Services Manager Resume Examples & Samples
- Managing the daily operation and acting as a liaising between airport service providers, government agencies and authorities and senior management
- Providing inputs and recommendations to management regarding short and long term service improvements and changes
- Acting as a primary contact and liaison person for all areas of the QR airport operation at the assigned station
- Performing personnel administration for direct report, including selection, training, performance appraisals, employee development and taking affirmation action as required
- Overseeing and supervising employees in direct daily activities to ensure a high standard of service delivery
- Ensuring all areas of the QR airport operation are within the planned operating budget
37
Bookstore Manager Heathrow Airport Terminal Resume Examples & Samples
- Work closely with the Store Manager to review the stores profit & loss statement
- Communicate effectively with the Head Office Books team on a regular basis and take ownership of local decisions regarding books
- Ensure the book store meets business targets
- Maintain an up to date knowledge of the latest book releases and be able to advise and make recommendations to customers
- Create a customer service led culture which is always striving to improve performance
- Ensure all staff deliver a professional, friendly service to all customers
- Maximise opportunities to drive sales and increase footfall
- Manage stock availability and ensure store is fully compliant
- Proven books retail experience is essential for this role
- Passion for books together with up to date market knowledge
- Previous experience of working to and achieving demanding targets within tight budgets
- Working knowledge of managing store profit & loss accounts
- Proven experience of managing a team’s performance
- Lead by example on the shop floor, setting high standards for your team
- after initial qualifying period
38
Qr-airport Services Manager Resume Examples & Samples
- Previous experience working as an Airport manager with a major airline
- Strong management background with the ability to inspire a team and give clear direction
- Extensive overall knowledge across all areas of airport operations is required
- Proven experience in Crisis Management and calm under pressure
- Ability to work shifts is essential
39
Qr-airport Services Manager Resume Examples & Samples
- Contributing to the Ground Services strategy at a grass roots level, providing insights into customer demands and operational constraints to delivery
- Ensuring that overall airport operations meet QR’s standard, policies and procedure, satisfying local and International safety and security standards and conforming to aviation regulatory requirements
- Ensuring that both QR staff and Handling Agent always provide the highest level of service to both customers and colleagues and that they are delivering QR’s products and services at a five star level
- Managing the station’s budget and operating costs, enhancing and protecting revenue without compromising customer’s satisfaction, safety and security
- Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract and in the performance assessment documents
- Leading, motivating and creating an enjoyable working environment that cultivates change and openness within the team; fostering excellent teamwork, a sense of commitment, reliability and accountability
- Collecting of potential bidders for ground handling and other key services at the airport, and for recommendations based on operational and service criteria
40
Airport Services Manager Resume Examples & Samples
- Develop and monitor budgets and spending
- Actively seek cost reduction ideas
- Monitor lost time and administer the Attendance Control Policy
- Must possess the legal right to work in Canada
- Must be able to lead and motivate employees in working as a team
- Must be decisive and be able to work under demanding operational conditions in a stressful environment
- Must meet public contact profile
- Must have excellent oral and written communication skills, leadership, initiative and judgment
- Must demonstrate strong administrative and analytical abilities
- May require rotation of shifts, days off and holidays
- Prior Airport Services experience preferred
- Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge
- Must fulfill Transport Canada criminal backgrounds checks to qualify for unescorted access privileges to Airport Security Identification Display (ASID) areas, if applicable
- Must be able to secure appropriate airport authority area restricted pass
- Must be able to become certified Ground Security Coordinator (GSC), if applicable
41
Airport Services Manager Resume Examples & Samples
- A Bachelor's Degree from an accredited college or university.*
- A 1st Class Air Conditioning or Refrigeration license.*
- A 1st Class Boilers license issued by the Board of Examiners of Operating Engineers of the City of New Orleans.*
- Five (5) years of full-time supervisory experience in the maintenance and repair of climate control systems such as pumps, chillers, and boilers
- A valid driver's license.* Applicants must be eligible for coverage under the airport's auto liability insurance policy
42
Airport Service Manager Resume Examples & Samples
- Bachelor's degree in IT, Telecom or Business
- MCSE (preferred)
- ITIL Service Management Certification (preferred)
- 4-5 years or more experience in a related role, delivering and supporting IT services to internal or external customers
- Experience in a customer facing environment with SLA requirements
- Experience managing, scheduling and performance review of Level 1 Technicians
- Technical IT skills to include Microsoft Windows, Cisco IOS, networking, and telecommunications standards and protocols
- Ability to analyze, draw conclusions, and create recommendations to solve customers' complex problem
43
Qr-airport Services Manager Resume Examples & Samples
- Managing the daily operation and acting as a liaison between airport service providers, government agencies and authorities, and senior management
- Acting as the Primary contact and liaison person for all areas of the QR airport operation at the station
- Performing personnel administration for direct reports, including selection, training, performance appraisals, employee development, and take affirmative action
- Establishing the department or team objectives and priorities to align with and support business objectives
44
Airport Manager Resume Examples & Samples
- Own and drive the airport profitability / EBITDA
- Have an active involvement and support in airport contract renewal and extensions
- Manage walk up retail KPIs including ATMs
- Be accountable for the day-to-day account management
- Manage product launches and promotions
- Be accountable for inventory and margins
- Execute operations in line with standard operating procedures and coach staff on operating disciplines - adhering to company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and Retail requirements
- Carry out financial analysis, both reporting and planning
- Manage communication for all site staff and management
- Undertake company training within a required timescale
- Share and implement good practice with fellow Airport Managers
- Be a brand ambassador
- Strive to create brand awareness
- Be able to speak multiple languages (highly desirable)
45
Interim Airport Manager Resume Examples & Samples
- Responsible for overseeing the day-to-day operations of the airport
- Ensures airport to be compliant with all safety regulations and FAA rules
- Assists with organizing airport fly-ins
- Responsible for managing the rental car business
- Creates annual airport budget and is responsible for performing within budgeted guidelines
- Responsible for ordering airport supplies, including fuel
- Ensures the maintenance and upkeep of the airport grounds
- Maintain a strong morale and spirit throughout team
- Utilize labor management tools to schedule and control labor costs
- A minimum of 2 years of experience managing a fixed base operator (FBO)
- Private Pilot’s license preferred
- Experience reporting weather required
- Two-way radio communications with pilots required
- Valid Driver’s License, with good driving record
- Small Business Management Course or equivalent relevant management experience required
- Prior cash handling experience and basic accounting skills required
46
Airport Manager O Hare Resume Examples & Samples
- Coordinates and manages all training components to Vehicle Services ex. (Airfield training, Equipment training, Snow training, OSHA training.)
- Coordinates and manages the airport’s airfield and landside operations during an assigned shift to ensure that airport operates safely and efficiently, and in compliance with Federal Aviation Administration (FAA) regulations and departmental operating and security procedures
- Conducts field observations of equipment and facilities and supervises and monitors work activities of department personnel working on the airfield side including airport operations staff engaged in the inspection of airfields (e.g., runways, taxiways, ramps, aeronautical lighting), ensuring minimal restrictions and disruptions to aircraft operations
- Analyzes equipment conditions, tracks and reports on vehicle usage and reviews and monitors related activities using the electronic logging system (ELS)
- Conducts inspections of landside areas, inspecting terminals to assess cleanliness, general appearance and internal climate control, checking escalators, people movers, and related equipment for proper operation, and ensuring security doors and systems are operating properly
- Responds to atypical and emergency airfield, terminal and landside situations, implementing required emergency and standard operating procedures, monitoring responders and actions taken and maintaining communications with appropriate airport personnel
- Participates and provides management input into the selection, performance evaluation and discipline of departmental staff
- Oversees attendance of subordinate personnel in required safety training programs and ensures compliance with annual certification of 14 CFR Part 139
- Monitors and ensures that requests for maintenance and repair work in terminal and landside areas are performed in a timely manner with minimal disruption to airport tenants, airline personnel and customers
- Contributes to the procurement process, providing information on the technical, equipment and service needs of the department for services such as snow removal, weather forecasting and other airfield support services; participates in the review of vendor proposals and contract bids
- Monitors and assesses the work and services of private vendors, determining compliance with contractual requirements and ensuring completed work complies with department’s quality standards
- Reviews reports and investigates vehicle accidents on the airfield by department personnel, working with managers to address reasons for accidents and implementing procedures to prevent similar incidents
- Maintains working relationships with airport tenants, chairing tenant meetings for all parties to remain abreast of airport issues and working with tenants to resolve operational problems
- Coordinates the operational start of new airline service, coordinating work efforts with airline personnel to address all logistical issues to ensure efficient start-up of operations
- Attends meetings with FAA, construction contractors, and airline and department personnel to schedule, coordinate and monitor the progress of airport construction projects
- Reviews operations logs and related reports, prepares work schedules for airport operations staff and documents staff overtime, as required
- Maintains operating records and policies (e.g. Airport Emergency Plan, Certification Manual, Airfield Rules and Regulations) and prepares management reports on airport operations
- And, other job related duties as assigned
- A valid State of Illinois driver’s license is required
- Must obtain advanced airfield driver certification within six months of hire
- Must be available to work regular work schedule and be available for on-call duty assignment that may include evenings, overnight, weekend and/or holiday hours
- Work experience in airport (airfield/landside) operations
- Supervisory work experience related to a role of large scale airport operations
- Work experience coordinating and managing all training components related to Vehicle Services (i.e. airfield, equipment, snow, and OSHA)
- Highest Level of Education
- Proficiency with MS Office applications/knowledge operating a personal computer
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Airport Service Manager Resume Examples & Samples
- Perform service performance reviews
- Coordinate service delivery in operational phase
- Identify, develop and coordinate change management, including Change Approval when required
- Serve as customer escalation point for fault management and coordinate service restoration
- Own continual service improvement plans (CSIP), leveraging proactive trend analysis
- Report on SLA performance (e.g. during service review meetings)
- Be accountable for the quality of the service delivered for the products within scope, owning actions across multiple SITA teams, both Local and Central, as well as Suppliers
- Review the monthly SM revenue and ensure that all contracted SM related services are correctly billed (recurring and ad-hoc services) and support the resolution of other billing / contract -related issues between SITA and the customer
- Contribute to the growth of both the SM revenue and OOB revenue of additional services by engaging with the customer and promoting additional SITA services
- Support the SGS Territory management in revenue pipeline forecasting and management
- Work with SGS Bid Support to help to design the most valuable and competitive service management solution
- `Champion' the SITA service models, aiming at increasing revenues
- Propose new service offerings based on the airport customer needs and on the SITA team's capabilities
- Develop a close working relationship with SITA's Account & Management teams, and actively contribute in identifying and winning new customer business opportunities or contract renewals
- Contribute towards profitably by managing organic revenue growth of the contracted services with our customers
- Provide support to line management and bid teams in developing customer proposals by identifying any local factors that may impact the operational model and/or associated internal and external costs
- Manage other client service staff, including third party resources at assigned sites to support the customer(s), and develop the capabilities of the team
- 6 years or more experience in a related role, delivering IT services to internal or external customers
- 5 years or more management experience in a customer facing environment, ideally working independently
48
Airport Location Manager Resume Examples & Samples
- A background managing a unionized workforce is helpful
- Familiarity with Lean/Six Sigma/Toyota Management techniques is an advantage
- Excellent communications skills with the ability to engage in verbal interactions with customers
49
Airport General Manager Resume Examples & Samples
- Be required to commence employment with United Ground Express prior to service launch (anticipated August 2017)
- Reside in the Key West area for 9-10 months and will be on assignment as determined by the Company during off-season. Commuting from the mainland will not be allowed
- Relocation assistance available to non-local candidate, if selected
50
Airport Manager, Muharraq Airport, Bahrain Resume Examples & Samples
- Ensure accurate execution, from team, of all costumer-facing transactions while adhering to excellent customer service standards
- Manage all productivity standards and targets for sales market region, and coach sales consultant team to meet high performance potential
- Monitor and develop the sales consultant team performance with consistent focus on team and individual skill development, transaction processing efficiency, and operational consistency
- Strategically create and manage relationships with business partners to promote and drive sales
- Lead and drive company initiative alignment, performance evaluations and reviews, subject matter expertise on all company products and services, and positive team morale
- Ensure the quick and accurate response to all customer inquiries in person, written, and over the phone
- Manage inventory for all locations in line
- Maintain store appearance for all locations (including: signage, maintenance, cleanliness, etc
- Strategically drive sales through the training and execution of all customer service training programs and all employee development programs
- People management including coaching, full performance based rostering, payroll input, annual leave management, retention, recruitment & performance mgt
- Manage local relationships (landlords, airports etc) – day to day operational account managementManage walk up retail KPIs
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Airport Services Manager Resume Examples & Samples
- Ensure highly developed and practiced organizational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
- Plan for and manage exercises, reviews, and update all contingency plans and manual backup procedures at least once per annum
- Implement IROPS plan during significant disruptions and lead the team to mitigate further disruption to the operational plan
- Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools
- Bachelors and/or Master’s degree in operations management, business administration, airport planning and management or airport operations is desirable
- A minimum of 3 years solid Customer Service leadership with a travel related background, preferably in airlines or airport services
- Up to date knowledge of all regulatory and local legal requirements relating to airport operations and passenger processing
- Command of the different management processes and their importance as they vary from normal operations to disruption or emergency scenarios
- Superior independent working capabilities coupled with good decision-making skills
- Self-motivated and committed leader who enjoys team work
- Effective use of negotiation skills
- Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs effectively without compromising legislation, levels of service or operational performance
- A commitment to owning the full spectrum of airport operational issues and resolving them in a pragmatic, commercial and legally compliant manner
- Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse
- Proven track record of supplier management in-line with Company policy to involve contract renewal, negotiation, agreeing terms of business, and senior management endorsement
- String computer literacy including Word, Excel and PowerPoint
- Leads, adapts to and embraces constant change
- PRC national register or holding PRC ID card
