Associate, Consumer Resume Samples

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J Block

Jerrold

Block

99660 Witting Road

San Francisco

+1 (555) 489 8564

99660 Witting Road

San Francisco

Phone

p +1 (555) 489 8564

Experience Experience

Boston, MA

IB Associate Consumer

Boston, MA

Reichert-Barrows

Boston, MA

IB Associate Consumer

Develop and maintain knowledge of the developments in the core product set to explore and refer opportunities
Collaborate with Global Portfolio Management to manage the portfolio and individual client risk
Responsibility for co-ordination of working parties upwards and downwards, across teams and external parties (e.g. client, lawyers, consultants)
Source and create marketing material, liaising with product partners and the Senior Bankers
Exposure to an open and multicultural working environment
Provide support in origination and execution of Corporate Finance Transactions
Assist in managing the Corporate Banking relationship infrastructure, including approvals and documentation

Chicago, IL

Consumer Affairs Associate

Chicago, IL

Stroman and Sons

Chicago, IL

Consumer Affairs Associate

Demonstrates a high level of aptitude managing multiple computer applications
Receive, reviews and independently determines how to handle non-routine, high priority complaints and inquiries from consumers via escalation from the Kellogg Consumer Contact Centre
Monitor performance and provide feedback to the contact centre to ensure the response to consumers, ensure consumer satisfaction and loyalty is retained or enhanced
High level of proficiency managing multiple systems
Actively troubleshoot for Bausch.com, Facebook, Twitter, and other Social sites regarding our products, promotions, and coupons
Monitor effectiveness of new staff training
Check and update regarding Serious complaint to plant team

present

Houston, TX

Associate, Consumer Services

Houston, TX

Lubowitz-O'Kon

present

Houston, TX

Associate, Consumer Services

present

Receive instructions from customers for
Assist customers by initiating payment investigations, maintenance requests, fulfillment requests, research request, and fee reversal requests received by phone and e-mail
Displays accuracy and thoroughness, while completing work assignments in a timely manner and within assigned time parameters
Perform duties & responsibilities specific to department functions & activities
Responsibilities include the following
Enforces service level standards
Responsible for troubleshooting service complaints and coordinating with various bank departments in the identification and resolution of operational problems and elevating these problems, correcting and documenting them as necessary, to avoid repeated issues

Education Education

Bachelor’s Degree in Business

University of Georgia

Bachelor’s Degree in Business

Skills Skills

Efficient time management, ability to multi-task and detail oriented
Strong customer service and interpersonal communication skills
Able to influence and persuade
Ability to analyze and interpret data in a challenging and insightful manner
Strong and articulate verbal and written communication skills
Proactive
Displays maturity and creative problem solving skills in handling crises
Recommend improvements in work processes within area of responsibility
Analyses and interprets financial information to ensure achievement of business targets and early identification of issues / crisis

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15 Associate, Consumer resume templates

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Credit Review Associate Consumer Resume Examples & Samples

As team member, the Credit Review Associate participates in reviews led by Credit Review Officers. Responsibilities include analyzing the credit underwriting quality of individual transactions, recording test results and conclusions in a work paper database, and participating actively in all review meetings
Serve as an information resource on consumer credit risk and policy, including involvement in key credit-based core Consumer & Community Banking audits
Complete special projects and research as assigned by the Credit Review Manager and/or Officer
Experienced credit professional with minimum of two years consumer credit experience, preferably with a background in consumer credit underwriting and credit risk management
Enthusiastic, self motivated, effective in a dynamic fast-paced environment, willing to take personal risk, demonstrates responsibility, and accountability

Associate, CB Consumer Resume Examples & Samples

Support bankers in cross-selling Citi’s full spectrum of products and services noted above to generate revenue by identifying and responding to customers’ financial, advisory, transactional, and other needs
Drive marketing and execution in coordination with Bankers, Relationship Analysts and Associates, Citi’s international offices, and product/investment banking partners
Responsible for understanding all credit, transactional and franchise risks, working to mitigate same, and in coordination with senior coverage officers driving deal execution. This includes actively managing and overseeing the quality preparation of credit approvals, obtaining Capital (EDAC) and Risk approvals, and supervising return calculations
Responsible for evaluating public filings, research reports, operations, business plans, and financial forecasts to produce strategic and financial analyses
Strong credit skills, credit background and knowledge of Citi’s credit policies is a requirement
2-3 years of proven and progressive related lending/credit experience or equivalent product experience
Meaningful exposure to Coporate Banking and Consumer sector is preferred
Sound understanding of the Corporate Banking business and its related products, pertinent regulations affecting it and the lending and credit approval process
Strong planning, negotiation, organizational and analytical skills
Experience with large corporate clients, capital markets products, derivatives, credit, cash management, trade, finance and securities products is highly desirable

IB Associate Consumer Resume Examples & Samples

Maintain regular and frequent dialogue with product partners to assist with relationship maintenance
Demonstrate a working knowledge of a broad spectrum of products and how they meet client needs
Knowledge of Consumer Sector would be advantageous
Organizational - Managing demands from several sources and working to deadlines

Senior Associate, Consumer Resume Examples & Samples

Serve as part of the client relationship team addressing the varied and changing needs of your client(s)
Develop and sell in client and prospective client plans
Provide client counsel (written & verbal), manage client expectations against results, troubleshoot and address issues before they become problems, and ensure flawless execution of day-to-day client activities
Set and manage the budget, manage timely billing and reporting, and utilize team members’ time efficiently (from all specialty groups)
Generate story ideas and topic angles
Sound understanding of industry issues that directly and indirectly affect the client
Design media strategy; identify media trends; place stories and arrange media interviews
Understand industry trend, key players etc
3-5 years working experiences

Associate / Consumer Insight Specialist Resume Examples & Samples

Provide an analysis of sensory and consumer preference. Develop and use relevant sensory, market research and consumer-centric methodologies, to propose concept test or innovation routes to Markets, B-B or Group Manager. Translate consumer preferences into key sensory attributes of liking and finally into product design
Lead, support and manage consumer understanding activities for different business areas. Understand consumer motivations, attitudes and habits towards products and function as the link with other product developers. Facilitate ideation and brainstorming sessions to generate new insights on products
Act as the translator between marketing / business environment and R&D, to create bigger, bolder and better innovations and products. Ensure that R&D-led product development matches consumer needs, and the desired product experience is aligned with identified business strategies and innovation roadmaps. In collaboration with the business, conduct qualitative and quantitative consumer research from product design, prototyping development and fine-tuning to the final product validation
Promote a consumer-centric focus within the organization by organizing ad hoc consumer understanding sessions for R&D and providing a consumer / commercial perspective in a science/ technology based environment

Associate, Consumer Insights Resume Examples & Samples

Work with Global CI corporate team to lead to establish business and research learning plans
Provide day-to-day consumer insights and business intelligence consulting support for key global team members
Support the day-to-day project management and operations needs across a wide variety of global research methodologies and suppliers
Key contact with global project suppliers, make decisions and know when to bring complex issues to supervisor
Customizing global corporate studies
Collaborate, coordinate and partner with brand insights partners
Support the process to help identify best practices and developing researching guidelines
Work alongside Consumer Insights brand team to develop presentations, organize ideation and work

Associate Consumer Affairs Specialist Resume Examples & Samples

Self starter with proven ability to successfully work with minimal supervision
Strong operating knowledge of Word, Excel and PowerPoint computer applications
Knowledge of quality control concepts desirable
Excellent presentation and customer service skills
Strong analytical skills including trend and statistical analysis
Demonstrated ability to communicate clearly both verbally and in writing
Occasional: Activity exists less than 1/3 of the time

Associate Director, Consumer Services Resume Examples & Samples

Lead all C&S A4Me and related Customer Experience objectives to meet / exceed performance targets and provide exceptional service
Communicate on a regular basis to ensure all are aware of progress and initiatives, including preparing and delivering presentations to senior leadership
Align mission to organizational objectives with a focus on service and compliance
Administer a business and financial plan to respond to strategic initiatives
Administer the appropriate cost and service measurements (metrics, measures, controls) to ensure the achievement of all key performance objectives that impact profitability and position in the marketplace
Advise senior leaders on operations, determine performance objectives / metrics and define tools to measure progress and ensure consistent achievement of business objectives
Develop a climate for superior member service
Responsible for customer satisfaction, administrative cost and quality management to ensure metrics and goals are met
Align with key business partners to serve the member
Develop, motivate and retain employees
Responsible for turnover management, employee retention, and attendance
Work on all human resource initiatives including compensation planning, performance management, staffing and employee relations concerns / issues, employee recruitment, training, and employee development
Manage vendor relationships with 3rd parties to ensure consistent level of performance measures that align with internal productivity
BS / BA in business or related field
3+ years of experience managing a large (200+ employees) call center, contact center
1+ year of experience in Program Management
1+ year of experience in process improvement
Ability to travel 10 - 25% of the time
1+ year of experience working with financial reports, modeling exercises, or interpreting and communicating operating and financial information
Intermediate level of proficiency in Microsoft Word / Excel / PowerPoint / Visio
1+ year of healthcare industry experience
Vendor and / or outsource management experience
Familiarity with Microsoft Project and Access
A six sigma skill set

Associate Director Consumer Experience Resume Examples & Samples

Lead all aspects of pilot and proof of concept projects that demonstrate positive impact to the consumer experience including articulating hypothesis, milestone plan, measurement plan and impact
Take insights from Voice of Customer, Analytics, Voice of Employee to drive and articulate pilot ideas
Drive a culture of experimentation and innovation by facilitating working sessions across the organization aimed at generating ideas that will drive smart, simple and seamless solutions for our customers
Be a change leader-effectively engage and partner with cross-functional teams to deliver pilots and proof of concepts
Ability to function in a multi-program environment with changing priorities
Ability to engage partners across the enterprise to effectively deliver pilot and proof of concept quickly with quality
Solve complex problems / conceptual analysis and develop innovative solutions
Relationship Builder-Develop strong network of trusted relationships across the enterprise, working across matrix environment to engage appropriate internal and external partners to assure successful ideation, testing and execution
Prepare Senior Leaders with information and presentation material in order for them to successfully present programs and concepts to the most senior leaders of our organization
Ability to work effectively in a small startup team where everyone pitches in to get the job done
Demonstrated ability to manage directly or indirectly cross-functional teams in geographically dispersed workforces across several business areas
Leads process design and project implementation teams in process improvement activities
Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
Impact of work is most often at the enterprise level
7-10 years’ experience driving programs across a large healthcare related enterprise that show measurable improvement to the consumer experience
5 years’ experience in consumer experience design role, creating enhanced and improved experiences to improve NPS
Proven track record of ability to drive ideas, pilots and initiatives quickly and with quality
7-10 years’ experience using metrics to demonstrate value of work being delivered
Ability to build relationships quickly across a large enterprise and influence
5 years’ experience in creating and delivering executive level presentations and updates
Experience in facilitating working sessions with varying level of audience to generate ideas and solutions to customer problems
3-5 years’ experience in successfully leading teams directly or indirectly –
BA degree in business or equivalent experience

Associate Director Consumer Experience Resume Examples & Samples

Be a change leader - effectively engage and partner with cross-functional teams to deliver pilots and proof of concepts
1-3 years experience driving programs across a large enterprise that show measurable improvement to the consumer experience
3-5 years experience in consumer experience design role, creating enhanced and improved experiences to improve NPS
3-5 years experience using metrics to demonstrate value of work being delivered
3-5 years experience in creating and delivering executive level presentations and updates
3-5 years experience in successfully leading teams directly or indirectly

Associate, Consumer Services Resume Examples & Samples

Receive instructions from customers for
Typically requires 2 years banking and/or call center customer service or equivalent experience
High level escalated call resolution experience. Strong customer service background required
Excellent written and verbal communication skills and detail oriented
Must be able to work independently, efficiently, and possess good organization and prioritization skills
Ability to handle multiple tasks within strict time constraints
Possess strong interpersonal skills and maintain composure while dealing with difficult customers
Must be flexible with work schedule
High school graduate or equivalent required
Must have good working knowledge of Microsoft Word Outlook, and a general understanding of Excel

Associate, Consumer Resume Examples & Samples

Generate clip reports, media lists, status reports and briefing documents
Work with the team to develop creative solutions
Maintain target lists and gather market intelligence
Scan a number of publications to identify client-relevant media coverage and manage the communication of this to the team
Write article summaries, proofread documents, draft pitch letters and prepare briefing documents
General administrative and financial duties

Associate Director, Consumer Resume Examples & Samples

Management and direction of client accounts within the practice or across practices
Financial management of all client programs under your direction
Support the Practice Director/Vice President in the overall strategic and operational development of the practice
Provide ongoing counsel and guidance to agency team members
Support the Practice Director/Vice President in the professional development of team members

Associate, Consumer Services Resume Examples & Samples

Assist customers by initiating payment investigations, maintenance requests, fulfillment requests, research request, and fee reversal requests received by phone and e-mail
Make outbound calls to clients to provide resolutions for Online Banking and research requests. Actively identify client needs by cross selling appropriate bank products and services
Ability to react and respond to critical demands of the department, prioritizing and performing multiple tasks on a regular basis
Displays accuracy and thoroughness, while completing work assignments in a timely manner and within assigned time parameters
Adhering to and complying with the applicable, federal and state laws, regulations and guidance
Ability to function in a PC windows or MAC environment
Must be willing to submit to an extensive background check and credit history
Responsibilities include the following
Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing a willingness and displaying empathy, courtesy, and sensitivity
Some college or equivalent work experience
Requires basic knowledge of Microsoft Windows Operating Systems or MAC, Internet and Internet browsers applications
Possess strong interpersonal skills and maintain composure while dealing with difficult situations
Must be able to work independently and efficiently
Must be flexible with work schedule, including weekends and nights
Provides extraordinary service

Consumer Affairs Associate Resume Examples & Samples

Respond to consumer contacts escalated from the call centre agents
Receive, reviews and independently determines how to handle non-routine, high priority complaints and inquiries from consumers via escalation from the Kellogg Consumer Contact Centre
Maintain the Knowledge Base and provides any additional information and training required to the contact centre to enable them to effectively respond to consumer complaints and inquiries to minimize escalations
Monitor performance and provide feedback to the contact centre to ensure the response to consumers, ensure consumer satisfaction and loyalty is retained or enhanced
Seek out information to develop customized written responses to satisfy consumer queries when required
Make appropriate data entries in consumer response system database for detailed tracking and reporting
Work with the Consumer Affairs Manager to monitor the Consumer Contact Centre KPI’s
Assist Kellogg Consumer Contact Centre to meet its’ requirements as specified in the contract with the Kellogg Company
Actively monitor consumer data to identify trends and conduct investigation required
Communicate potential issues to Incident Management Team and assist with investigation
Develop and maintain training material for “new” Consumer Contact Centre Staff in quality issues to ensure consistent and appropriate responses are available to them
Monitor effectiveness of new staff training
Provide Consumer Complaint data for inclusion in reports as required
Check and update regarding Serious complaint to plant team
Expertise in Customer/Consumer Service industry
Strong verbal and written communication and listening skills
Maintain a sense of urgency and discretion when dealing with confidential information and sensitive issues on a daily basis
Experienced problem solver
Detailed oriented/accuracy of inputting data is crucial
Must be able to manage multiple tasks and bring them to completion
A broad knowledge of the client company, its’ products and promotions and an understanding of the client company culture
Working knowledge of computer programs such as Word, Excel, Outlook and office equipment i.e. copy machine, fax
Ability to learn and understand CRM software for client relationship management
A certificate in training or equivalent is an advantage

Associate Consumer Credit Risk Resume Examples & Samples

Develop SQL/SAS queries to extract complex datasets and metrics from multiple databases
Work with product owners and clients to understand requirements, understand data needs, and resolve issues
Respond to production issues or problems with our existing reports and products
Reverse engineer and trouble shoot existing processes
Implement appropriate controls and automation to new and existing processes
Develop reports using standardized reporting platforms such as SQL Server Reporting Services and Business Objects
Utilize Business Intelligence tools to build and support dashboards
4 year degree, BS Computer Science or Engineering and 7 years of related experience or equivalent overall experience typically gained through business programming experience
Strong knowledge and experience using Microsoft Suite of products (Word, Excel and Visio)
Proven understanding and demonstrated use of databases, Oracle or Teradata preferred
Demonstrated experience in the design and development of batch software on the UNIX platform
Proven ability to write advanced and efficient Oracle or Teradata database queries
Must work well either independently or as part of a team
Credit card experience is a plus
Risk Management experience
Technical Skills: PL/SQL, SAS, Sql*Plus, Sql*Loader, Unix shell scripting. RDBMS experience, Oracle or Teradata preferred

Senior Associate, Consumer Resume Examples & Samples

Has a strong sense of ownership and responsibility
Has a dedicated passion for PR
Quick and eager to learn
3+ years in PR
Strong English ability
Strong Microsoft Office (Excel, Word, PPT) skills

External Make-associate Manager / Consumer Resume Examples & Samples

3 years of experience in a regulated industry OTC and Pharmaceutical
Experience working in an international and cross-functional environment
Experience in any of the following areas: Supply Chain, Production, Engineering, Quality, R&D and Project Management
Process Excellence and Continuous improvement experience in Supply Chain and/or manufacturing environment is preferred
Experience working in the area of FMCG or OTC products
Demonstrated leadership / interpersonal skills, communication
Network Management - Influence, negotiation
Proactive, independent, self-leadership
High integrity and ethical behavior
Partnership, collaboration and teamwork skills
Demonstrated ability to work in a matrix environment
Cultural sensitivity – previous exposure to cultural diversity
Knowledge of general manufacturing principles and practices
Knowledge of compliance requirements (cGMP, GMP’s, DEA, etc)
End to End Supply Chain understanding and track record of improvements in processes that maximizes organizational value1700154038W

Consumer Telesales Associate Resume Examples & Samples

2+ years' experience in a contact center or customer service environment
High proficiency level of computer skills including experience with Customer Relationship Management (CRM) systems
Excellent telephone personality utilizing a consultative approach
Ability to work in a fast-paced, entrepreneurial environment
Highly motivated and goal-oriented
Exceptional rapport building skills
Superb verbal and written communication skills
Flexible to be scheduled evenings and some Saturdays

Consumer Associate, Ucbcares Resume Examples & Samples

Receives incoming Customer Service requests and UCB product complaint inquiries from patients, and caregivers
Utilizes approved materials to respond to on-label product inquiries in a timely manner
Escalates appropriate inquiries, including Adverse Event intake, to appropriate personnel
Assists with inquiries concerning special promotions and/or information regarding specific product inquiries (e.g. product discontinuation, product availability)
Assists customers with Patient Assistance Programs questions or concerns

Associate, Consumer Resume Examples & Samples

The China market is mission critical for these brands so your team will be the center of attention both from a client and GolinMagic standpoint
A strategically important client to GolinMagic, it will provide you immediate exposure to international culture and visibility
Highly organized, detail oriented, can multi-task and work with minimal supervision
Fast learner, adaptable, team player, and strong interpersonal skills
Solid and strong copywriting skills
Has an understanding and network of media and digital influencers gained through 1.5-2 years of experience in PR agency, client, or media roles
Hospitality, aviation, tourism, or property media background preferred
Excellent communication skills (external and internal, native Chinese and fluent English)

Associate, Consumer Resume Examples & Samples

Strong willingness to gain and develop an understanding and network of media and digital influencers
Travel, hospitality, aviation, luxury, and food & beverage interest is an advantage
Ability to work in a team environment, strong interpersonal skills
Detail oriented, can multi-task and work with minimal supervision
Solid and creative copywriting skills
Able to contribute in handling media pitching and social media content planning

Associate, Consumer Services Resume Examples & Samples

Enforces service level standards
Responsible for troubleshooting service complaints and coordinating with various bank departments in the identification and resolution of operational problems and elevating these problems, correcting and documenting them as necessary, to avoid repeated issues
Interprets, applies and enforces company and departmental policies, guidelines and procedures across all operations activities and ensures that staff follows them
Tracks and reports monthly workflow and customer statistics as well as system maintenance and uptimes
Conduct regular meetings with the team both on site and off site to discuss issues and maintain cohesion
A hire, trains, develops, motivates and coaches quality customer service personnel
Ensures compliance with operational policies and procedures to minimize risk exposure. Monitors and audits policy exceptions related to risk management issues. Communicates with management regarding the control and management of risk within a specific team or the department
Identifies situations impacting established quality service level standards to determine solutions in a timely manner. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Keeps management informed if additional resources may be needed
Resolves computer system or other technical problems in a timely manner
Create and maintain high quality work environment so team members are motivated to perform at their highest level
Perform mid-year and annual performance reviews and provide statistical and performance feedback, coaching, counseling, direction and resolution on a regular basis to each team member
Use appropriate judgment in upward communication regarding department or employee concerns. Participates in internal and external meetings
Insure employees have appropriate training and other resources to perform their jobs by identifying and obtaining required training for team members as needed to support clients
Manage any issues that may arise between team members and other departments in the bank. Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required
Assist manager with daily operation to include the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs
Work as a member/leader of special or on-going projects that are important to area/process improvement
Meet all Service Level Standards established for Online Banking
Typically requires 3-5 years banking and/or call center customer service or equivalent experience
High level escalated call resolution experience
Proven leadership experience with the ability to develop and motivate a team and support a vision and able to give direction
Strong customer service background required
Must have good working knowledge of Microsoft applications

Associate, Consumer Banking Resume Examples & Samples

Individuals enrolled in an accredited Bachelors Program who will have completed their Senior year by June 2017 in a business, economics, or math related discipline
Must have a graduation date between December 2016 – June 2017
A minimum of a 3.0 GPA on 4.0 grade point average scale
Strong problem-solving abilities and intellectual curiosity
Strong interpersonal skills, including ability to interact with and influence employees at all different levels
Effective verbal and written communication skills, including the ability to translate ideas into clear priorities
Ability to resolve ambiguity and analyze data to surface insights
Operates as a team player
Proficient in Microsoft Office (including Excel, Word, PowerPoint & Access)

Associate, Consumer Ratings Analytical Resume Examples & Samples

Responsible for managing a portfolio of credits covering the Consumer Industry
Prepare a variety of materials suitable for publication (rating reports, press releases) to disseminate and explain our ratings on a timely basis
Cooperate with non-analytical staff to ensure that the process dimension of the analytical process is properly executed

Consumer Products Associate Resume Examples & Samples

Masters, Post Graduate or advanced Degree in Marketing, Business Administration or any other related field
At least 2 years’ experience in licensing or sales, preferably in FMCG or branded consumer goods industries. Experience in an international/cross-cultural environment is considered a plus
Fluent in written & spoken English and Spanish
Good knowledge of MS Office
Strategical awareness and thinker, innovative, creative and extremely detail oriented and focused
Problem solving & analytical ability and a high level of organizational and time management skills
Build and maintain collaborative relationships

Consumer Associate Resume Examples & Samples

Reading or listening consumer concerns
Understand and properly address the consumer concerns
Applying Equifax Internal Policies in order to provide solutions to the queries made
Send relevant information to verification when applicable

Associate, Consumer Services Resume Examples & Samples

Responsible for troubleshooting service complaints and coordinating with various bank departments in the identification and resolution of operational problems and elevating these problems, as necessary, to avoid repeated issues
Interprets, applies and enforces company and departmental policies, guidelines and procedures across all operations activities
Tracks and reports monthly workflow and customer statistics
Conduct periodic meetings with the team to discuss issues and maintain cohesion
Hires, trains, develops, motivates and coaches quality customer service personnel
Identifies situations impacting established quality service level standards to determine solutions in a timely manner. Keeps management informed if additional resources may be needed
Perform mid-year and annual performance reviews
Identifying and obtaining required training for team members as needed to support clients
Ensure that the team has sufficient support when people are out of the office including training, vacations and sick time
Meet all Service Level Standards established for Online Banking.Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Typically requires 2-3 years banking and/or call center customer service or equivalent experience
Possess strong interpersonal skills and maintain composure while dealing with customers
Thorough knowledge of operational policies, procedures and practices
A comprehensive understanding of all systems applications used in the Online Banking Group and Call Center
Ability to interface within the Call Center as well as Deposit Services

Associate Director, Consumer Insights Resume Examples & Samples

Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
Identify and recommend enhanced and new services that answer clients' business needs
Build and maintain on-going relationships with the identified key persons within client organization
8 to 12 years’ experience in Market Research/Service /Retail industry
Quantitative Marker-Research experience
Strong Client Focus and Proactiveness
Very Good Influencing & Persuading Skills
Expert knowledge of statistics and multivariate analysis
Expert knowledge of research techniques and methodologies
Able to influence and persuade
Strong customer service and interpersonal communication skills
Ability to analyze and interpret data in a challenging and insightful manner
Strong and articulate verbal and written communication skills
Efficient time management, ability to multi-task and detail oriented
Displays maturity and creative problem solving skills in handling crises
Recommend improvements in work processes within area of responsibility
Analyses and interprets financial information to ensure achievement of business targets and early identification of issues / crisis

Consumer Affairs Associate Resume Examples & Samples

Receive inbound activity through phone, mail, Internet or other electronic channels and respond accurately, promptly and efficiently. Respond to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieve department metrics and standards
Demonstrate a high level of entry and accuracy while processing product inquiry or complaint information
Enter consumer information and document the nature of the call into the designated complaint management system. Classify product complaint according to the Standard Operating Procedures (SOP) in a highly accurate and timely manner
Provide support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries. Resolve promotional offer inquiries and complaints by explaining promotional offers, coordinating information with Marketing and maintaining current information
Demonstrate comprehensive knowledge of company products, policies, procedures and regulatory guidelines, appropriate business procedures and customer service skills and sound judgment in making critical decisions; support product introductions, changes and discontinuations
Actively troubleshoot for Bausch.com, Facebook, Twitter, and other Social sites regarding our products, promotions, and coupons
Actively seek information from product managers and third party vendors about our products
Excellent communication skills (verbal, phone and written); including high level of proficiency in letter composition
Proficient and knowledgeable in Social Media; familiar with mainstream social channels (Facebook, Twitter, Web Chat)
High level of proficiency managing multiple systems
Ability to handle multiple tasks and use good judgment during pressure situations in a fast-paced environment
Demonstrates a high level of aptitude managing multiple computer applications
Collaborates effectively in a small team environment and can work independently when needed
Acts with urgency to bring resolution to consumer questions/concerns; holds himself/herself accountable for individual performance and overall contribution to the team

Consumer Markets HCM Associate Resume Examples & Samples

Improving business processes on of Oracle packaged solutions, including but not limited to: Fusion, EBS, PeopleSoft, CC&B, Siebel and Hyperion
Understanding the common issues facing PwC's clients of all Industries and Sectors
Designing, building, testing and deploying various Oracle solutions

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