Business Continuity Analyst Resume Samples
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Business Continuity Analyst Resume Samples
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DW
D Wunsch
Danika
Wunsch
573 Collins Creek
Philadelphia
PA
+1 (555) 101 1744
573 Collins Creek
Philadelphia
PA
Phone
p
+1 (555) 101 1744
Experience
Experience
Phoenix, AZ
Business Continuity Analyst
Phoenix, AZ
Kulas, Nikolaus and Ward
Phoenix, AZ
Business Continuity Analyst
- Leads the work of others and provides training in more advanced Business Continuity techniques
- Manages client relationships
- Prepares and delivers written and oral presentations to various levels of management
- Provides oversight and documents the results of tests and exercises to identify necessary enhancements to the Business Continuity plans and procedures
- Facilitates presentations and workshop sessions on Business Continuity
- Prepares risk mitigation plans for strengthening resiliency and / or the effectiveness of controls in assigned business processes
- Provides consultation, guidance and assistance to business areas to ensure the information is captured, reviewed and plans are established.Administers Business Continuity software applications
New York, NY
Lead Business Continuity Analyst
New York, NY
Wolf-Ledner
New York, NY
Lead Business Continuity Analyst
- Manage the development of the end to end technology recovery plans with IT teams, i.e. infrastructure, network, application and security
- Use Application Impact Assessments (AIA/SIA) to develop scenarios to re-establish operations from various types of technical disruptions
- Work with different departments within VISA to understand business processes and uncover potential risks
- Support the Director of the BCM department in managerial activities and annual program execution as directed
- Partner with BJ’s infrastructure teams and manage projects as assigned
- Help establish a BCM governance structure consistent with accepted professional and industry standards
- Provide guidance and direction to DR Analysts in their normal day-to-day activities
present
New York, NY
Senior Business Continuity Analyst
New York, NY
Runte-Abernathy
present
New York, NY
Senior Business Continuity Analyst
present
- Administer all aspects of the annual data center disaster recovery tests including designing the protocols and objectives, developing the test schedule, communicating with participants, facilitating resolution of any technical or administrative issues, maintaining the necessary documentation, assessing the results and preparing the final report for executive management
- Prepare formal presentations, reports and project assignments and assemble data from multiple sources to develop and produce reports to specifically measure risks across operating business/corporate units
- Provides recommendations and takes steps to address changes to the plan in the scope of the firm's Business Continuity activities or the manner in which they are performed
- Provides business and technical guidance under the direction of the BCP Manager, as it relates to business continuity and business impact analysis
- Assist with the development of Incident Management exercise, and provide feedback to be used in the post exercise review/ analysis/ debrief
- Provides consultation, guidance and assistance to business areas to ensure the information is captured, reviewed and plans are established. Administers Business Continuity software applications
- Use Application Impact Assessments (AIA) to develop scenarios to re-establish operations from various types of technical disruptions
Education
Education
Bachelor’s Degree in Relevant Concentration
Bachelor’s Degree in Relevant Concentration
The University of Texas at Austin
Bachelor’s Degree in Relevant Concentration
Skills
Skills
- Ability to deliver quality work on time
- Good knowledge about ISO 22301
- Highly developed interpersonal skills with ability to effectively communicate and influence decision-making with senior management
- Strong work ethic of confidentiality and dependability
- Strong interpersonal and communication skills with demonstrated ability to work in a collaborative environment
- Ability in strategic and project management; ability to excel in a teamwork atmosphere and to motivate self and other toward the achievement of common goals
- Ability to maintain professional demeanor under stressful conditions
- Proven ability to establish and manage “dotted-line” business relationships to deliver agreed outcomes/deliverables
- Excellent planning and organizing skills, with the ability to prioritize and respond to shifting deadlines
- Basic project management skills and a shown ability to collaborate, and deliver effectively in a dynamic, complex, and matrixed environment on a global scale
15 Business Continuity Analyst resume templates
Read our complete resume writing guides
1
Business Continuity Analyst Resume Examples & Samples
- Leads the work of others and provides training in more advanced Business Continuity techniques
- Mentors less experienced associates within a department
- Prepares and delivers written and oral presentations to various levels of management
- Plans and coordinates exercises to test business continuity strategies, incident management, emergency notification process, and the firm's ability to respond to business interruptions
- Provides oversight and documents the results of tests and exercises to identify necessary enhancements to the Business Continuity plans and procedures
- Provides business and technical guidance under the direction of the BCP Manager, as it relates to business continuity and business impact analysis
- Provides consultation, guidance and assistance to business areas to ensure the information is captured, reviewed and plans are established.Administers Business Continuity software applications
- Plays a critical role in the firm's incident management plan and is a key player in responding to and managing a disaster
- Performing and documenting business continuity assessments
- Implementing and maintaining data management systems utilized in planning and storing Business Continuity Plans
- Conducting interviews with customers and subject matter experts
- Identifying, defining and documenting complex business and technical requirements
- Designing and developing management reports
- Delivering presentations to large groups
- Lead the work of others
- Analyze complex processes to evaluate and/or recommend continuity strategies
- Perceive information, linkages and trends and acquire and apply knowledge to assignments
- Resolve complex analytical challenges, independently analyze information; and make recommendations based on analysis
- Establish and maintain effective working relationships at all levels of the organization, including negotiating resources
- Influence, motivate and persuade others to achieve desired outcomes without organizational authority
- Bachelor's Degree in the specific business functions of assigned functional area or related field and a minimum of five (5) years Business Continuity Planning experience
2
Business Continuity Analyst Resume Examples & Samples
- MIS, Computer Science or related college degree or 3 years related work experience
- Strong working knowledge of business continuity and risk management concepts and processes
- Professional communications skills
- Established relationship building and partnering skills
3
Business Continuity Analyst Resume Examples & Samples
- 4 years experience within IT operations environment
- Knowledge of the financial service industry
- Good project management and organizational skills
- Professional certification in disaster recovery or business continuity
4
Senior Business Continuity Analyst Resume Examples & Samples
- Provides training in more advanced Business Continuity techniques
- Provides oversight and documents the results of exercises to identify necessary enhancements to the Business Continuity plans and procedures
- Provides recommendations and takes steps to address changes to the plan in the scope of the firm's Business Continuity activities or the manner in which they are performed
- Facilitates presentations and workshop sessions on Business Continuity
- Provides consultation, guidance and assistance to business areas to ensure the information is captured, reviewed and plans are established. Administers Business Continuity software applications
- Conducts annual review of business continuity plans
- Researches and develops metrics for analysis and measurement of the firm's recovery strategy
- Certification in Business Continuity Management from DRII or BCI (can be obtained post hire)
- Project management skills from requirements gathering to design and implementation (PMP Certification is a positive)
- Knowledge of business continuity practice area ISO 22301
- Advanced Microsoft Office skills, SharePoint experience
- Knowledge of current business continuity planning techniques and technologies, including methods used in performing risk analyses and business impact analyses
- Working knowledge of systems and technologies to assist in the preparation of recovery procedures
- Strong decision making, negotiating/problem solving, organizational skills required
- Strong documentation, analytical and presentation skills
- Flexible working hours to support the needs of the business
- RSA Archer Software Tool
- Awareness and Training Programs
- Maintaining and Exercising Business Continuity Plans
- Crisis Communications
- Understanding of ISO 22301
5
Senior Business Continuity Analyst Resume Examples & Samples
- Leading the BIA interview and process with assigned business units to determine the criticality of their business processes and document in LDRPS
- Conducting a gap analysis between critical business process RTOs and ITDR system RTOs to ensure alignment
- Facilitating the development of a BCP for each business unit, covering all assets necessary for recovery
- Monitoring BCP tests and evaluating test results for reporting to management. Record and track action items related to plan updates through resolution in department SharePoint site
- Supporting all compliance and regulatory reporting requirements as necessary
- Acting as the BCM liaison for a specific office location or market area including representation on Crisis Management teams
- Providing a coordination and escalation point for the managers located in the assigned office/market
- Championing BCM awareness throughout the enterprise and assigned business units
- Monitoring and tracking program effectiveness using dashboards and metrics for management awareness of BCM program state of readiness
- Understanding the potential impact of relevant laws, industry regulations and government code. Understand the types of audits that the organization is subject to. Collaborate with audit and other departments to maintain currency of information and adhere to compliance requirement
- Bachelor’s Degree, or extensive experience in the Business Continuity discipline
- 5-7 years of experience in a BCM/ITDR environment. Must be able to articulate Business Continuity concepts with ease
- Highly developed problem solving and decision making skills
- Demonstrated proficiency in LDRPS and Microsoft Office tools
- CBCP/BCI certification preferred
6
Lead Business Continuity Analyst Resume Examples & Samples
- Work with all the Business units within VISA to define critical, time-sensitive functions along with the associated recovery time objectives and recovery point objectives
- Create a best-practices DR program to protect VISA’s information assets, ensuring appropriate information security measures and disaster recovery processes are in place
- Leverage and enhance application architecture and system architecture blueprints for application services and technology domains
- Validate existing application and system architectures to ensure expected DR objectives and measures are being achieved
- Develop emergency management plans for recovery decision making and communications to ensure appropriate decision making occurs to support RTO and RPO requirements
- Use Application Impact Assessments (AIA/SIA) to develop scenarios to re-establish operations from various types of technical disruptions
- Help establish a BCM governance structure consistent with accepted professional and industry standards
- Develop and deliver an appropriate Awareness Program to be used enterprise-wide for the purposes of educating VISA stakeholders on the importance of a comprehensive DR program
- Create and maintain required documentation which at a minimum should include impact analysis, risk assessment, and DR/resiliency standards for service architecture and technology domain patterns
- Create KPIs and dashboards to report the success in implementing ITDR technology architecture standards
- Bachelor’s Degree in Computer Science, Engineering or a related field: Required
- Master Degree : Preferred
- 10+ years of relevant experience managing real time processing systems
- 5 + years’ experience in business continuity and disaster recovery planning
- 4+ years’ experience working with IT departments in building Disaster Recovery/BC plans
- 5+ years working knowledge of critical business processes, products, and services
- 5 + years’ experience as a Technical Architecture with strong application of Resiliency Architecture and Design Patterns
- Excellent verbal/written communication, administrative, and computing skills
- Good understanding of Application/System architectures to implement solutions to maximize data availability and mitigate the risk of business interruption or data loss
- Detailed understanding of BCM and its integral partnership with IT Disaster Recovery at both technical and business levels
- Excellent program/project management skills
- Capable of developing strong and cooperative inter-departmental partnerships for joint actions
- Experience with creating, presenting, and deploying an enterprise business disaster recovery and contingency plans
- Ability to assess business and financial impacts for critical business and technology functions and identify acceptable recovery time objectives and recovery point objectives for all functions
- Experience with monitoring DR programs including audit and regulatory compliances
- Preference for certification in TOGAF and ability to create and maintain required project documentation
- Ability to create and implement related DR/BC standards and procedures
- In-depth risk assessment and solution management skills - strong problem solver
- Strong communication skills with the ability to facilitate meetings
- Strong analytical skills needed to identify business process improvements, separate key issues, consider alternatives or multiple solutions, and effectively make recommendations
- Continuity knowledge with preference to certifications; either Continuity of Operations (COOP), Business Continuity Planning, Emergency Management, or IT Disaster Recovery Planning
7
Business Continuity Analyst Resume Examples & Samples
- B.S. or B.A. in Information Technology or related field
- Minimum 3 years experience implementing business continuity planning or equivalent IT related experience
- Must have ABCP designation, CBCP a plus
- Proficient in Microsoft Office and Microsoft Outlook
- The ability to tell when something is wrong or is likely to go wrong. It may or may not involve actually solving the problem
- Managing one’s own time and priorities to ensure the meeting of deadlines
8
Senior Business Continuity Analyst Resume Examples & Samples
- Understanding the potential impact of relevant laws, industry regulations and government code as well as the types of audits the organization is subject to. Collaborate with audit and other departments to maintain currency of information and adhere to compliance requirement
- Bachelor’s Degree, or extensive experience in the Business Continuity industry
- 3-5 years of experience in a BCM/ITDR environment; must be able to articulate Business Continuity concepts with ease
- Strong interpersonal and indirect influencing skills, with a demonstrated
- Ability to gain the confidence of individuals at various organizational levels
9
Senior Business Continuity Analyst Resume Examples & Samples
- Serve as Administrator, Technical Contact, and Information Custodian for GBC tools (SunGard Assurance and MiR3). Key focus areas include
- Identity Access Management
- User Design Experience
- Process Efficiency Engineering
- Architecture Design
- Compliance Requests and Requirements
- Data Assurance and Integrity
- Internal Infrastructure Management
- Management of projects as they relate to tools including
- Working with the GIS PMO
- Developing and executing project plans
- Managing contractual and financial requirements such as developing and obtaining approval for SIRAs, Contracts, SOWs and PRs
- Manage design, implementation and maintenance of the GBC SharePoint site
- Evolve and maintain the GBC department website
- Manage vendor and internal customer relationships
- Administer automated and manual data feeds and/or exports
- Create and manage report, plan, and communication templates
- Map and visualize complex data dependencies
- Create process and procedure documentation including workflow diagrams
- Bachelor’s Degree, Master’s if applicable
- Excellent MS Office Suite and Visio skills
- SQL / Relational database knowledge
- SDLC proficiency
- Ability to translate business needs into processes, procedures, and, if required, system solutions
- Skilled at data management - summarizing, packaging, and presenting data to assist senior management
- Possess a demonstrated sense of urgency with the ability to perform well under significant enterprise-wide pressure
- Ability to structure, manage, and coordinate complex cross-organization projects and processes with multiple stakeholders
- Team oriented, collaborative, diplomatic, and flexible
- Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations
- Knowledge of Visa technical/security environment and internal support processes
10
Business Continuity Analyst Resume Examples & Samples
- Assist business with assessment of potential business impact and definition of critical, time sensitive functions
- Document the business process priorities, required supporting systems and required information for all business processes within VCI
- Consolidate, analyze, write and maintain VCI’s business recovery plans
- Provide training, planning materials and focus to ensure that each department’s plan is prepared and successfully tested
- Provide input in the review and selection of business continuity vendors and solutions
- Coordinate development of business unit schedules for business continuity documentation maintenance and update
- Report the business continuity status of business units to senior management as assigned
- Travel to Portland, Montreal, Auburn Hills and Herndon as required
- Assist with the review and selection of business continuity vendors and solutions to maximize value for the organization
- Project and program management of a multitiered, multi-location, organization-wide initiative
- Act as an Administrator and Subject Matter Expert for all Business Continuity related software including the configuration, security settings and training for each product
- Perform risk analysis, evaluation and control for each company location to understand potential issues, assess the probability of occurrence and potential effects, and subsequently mitigate the risks
- Assist with managing and performing Business Impact Analyses for all business processes at all locations to determine appropriate recovery time objectives for processes and applications, tolerance for data loss, operational impacts, financial impacts, and levels of preparedness in order to provide recommendations for minimizing losses and enhancing the ability to recover from a disaster
- Assist with developing Business Continuity strategies for the program and the organization as a whole using the results of the business impact analysis, management feedback, industry standards, and other sources of information in order to continually improve the program and enhance the ability of the organization to recover from a disaster
- Integrate the Business Continuity Program with emergency response planning and operations by working with Safety & Security to coordinate response and recovery activities, ensure the safety of employees, and provide clear direction to management during a disaster event
- Assist with the development and implementation of all business continuity plans by working with all business units and locations to create the recovery strategies, teams and tasks that meet the needs of each business unit and will enable a successful recovery, and subsequently educating and training the business units on the content, purpose and use of their business continuity plans
- Develop, manage and conduct training and awareness programs to educate the organization about the concept of business continuity, increase awareness about how to prepare and respond to emergency situations, increase awareness of the risks to the organization and their impacts, train employees how to respond to a disaster and make employees aware of the plans that are in place to protect them
- Plan, manage and execute the maintenance and exercising of business continuity plans by producing plan maintenance schedules and activities that directly involve the business units
- Plan, manage and execute the exercising of business continuity plans by researching and building plan exercises appropriate for the time, personnel and location, and utilizing exercise after action reports to capture lessons learned and opportunities for program improvement
- Manage and develop crisis communication planning to enhance the ability of the organization to effectively communicate with employees, their families and the media in a disaster event
- Manage and develop employee disaster communications utilizing VOLO emergency communication software by creating templates for common and specialized emergency communications, developing and implementing a process for the updating of the contact database, and educating employees and users about the tool and how it is used
- Work with Safety & Security to manage coordination with external agencies such as local Police, Fire and City officials with regard to planning and recovery issues such as placement of the mobile recovery units, and response and recovery procedures
- Serve an active role as part of the Recovery Team during any incident that impacts the Company's ability to conduct business at any Company location
- Report status of Business Continuity Program to senior management as requested
- Certification (ABCP, CBCP, MBCI or similar certifications)
- Experience with Fusion Framework or other business continuity software products
- Experience with VOLO or other emergency notification software products
- Provide leadership with the ability to motivate and engage business units in the business continuity program
- Familiarity with organization systems and processes
- Ability to assess situations, diagnose problems, structure arguments and create a compelling case for business continuity solutions
- Strong interpersonal and communication skills with demonstrated ability to work in a collaborative environment
- Strong administrative and organizational skills
- Strong work ethic of confidentiality and dependability
11
Business Continuity Analyst Resume Examples & Samples
- Assisting in developing annual program cycle and calendar according to approved program requirements
- Executing the business continuity management program for assigned business units based on annual program requirements. This includes performing business impact assessments (BIA), overseeing business continuity plan (BCP) development, and planning, conducting and evaluating BCP tests
- Help execute the BIA interview and process with assigned business units to determine the criticality of their business processes and document in LDRPS
- Validating the results of the BIA with the plan owner and executive including risk identification and gaps
- Acting as a consultant to business functions/plans assigned to help develop appropriate recovery strategies using industry standard options
- Planning and executing BCP exercises with critical recovery staff including creating test scripts and reviewing with business unit management/plan owners
- Participating in crisis management exercises for offices/plans assigned
- Understanding the potential impact of relevant laws, industry regulations and government code
- Understand the types of audits that the organization is subject to. Collaborate with audit and other departments to maintain currency of information and adhere to compliance requirement
- Position will require some travel and off-hour, on-call support (on an as needed basis)
- Bachelor’s Degree; Master’s preferred
- 2-5 years of experience in a crisis management/business continuity/disaster recovery environment
- Relevant industry certification preferred (e.g., ABCP, CBCP)
- Must be able to articulate Business Continuity concepts
- Knowledge of and experience with current industry standards
- Ability to effectively communicate to various levels of management and staff across the enterprise
- High level of personal initiative, creativity and self-motivation
- Demonstrated proficiency in business continuity and Microsoft Office tools
12
Business Continuity Analyst Resume Examples & Samples
- Strong technical background (i.e. Technology & Operations, Business Continuity Mgmt Team)
- Good understanding of overall North American Customer Contact Centre (NACCC) processes and systems
- Strong organization
- Very patient
- Collaborative
- Very comfortable dealing with senior leaders
- Very strong communication skills (verbal and written)
- Ability to disseminate information confidently
- Creative and demonstrates initiative
- Autonomous self-starter
- Calm under pressure
- Makes sound judgment calls
- Highly adaptive to change
13
Business Continuity Analyst Resume Examples & Samples
- Business Continuity Planning including: BCP/BIA, RTO, Business Continuity and Disaster Recovery testing
- Computer literacy and familiarity with working on various applications, systems and databases. Must have strong technical and problem-solving skills
- Comfortable working with business managers, and must have a positive attitude and be self-motivating
- Be well organized and have good communication skills, with a strong work ethic and be capable of working closely with the team to achieve our common goals
- Prepare the Business Impact Analysis/Business Continuity Plan (BIA/BCP) and coordinate the development of the BCPs
- Complete an update for the contents of each BIA and BCP by working directly with the Business Unit Manager and the Business Continuity Management (BCM) Program Office
- Obtain Line of Business (LOB) Manager & Executive approvals while documenting all information in accordance with the BCM Program Office
- Review and update the BCPs at least annually and whenever there is a significant change in the contact information, business or technology that requires a plan change
- Design, develop and conduct appropriate testing for the BCPs
- Coordinate all activities between the LOB, Technology, BCM Program Office, Project Teams and other areas as required
- Identify Testers, Processes, Applications, Locations and all relevant testing information which includes but is not limited to ensuring: Disaster Recovery (DR) system connections, application folders, setting up PC’s and required technology at DR locations and establishing team testing guidelines for test day
- Ensure playbooks are followed and executed during an exercise or event
- Provide oversight to third party application testing by coordinating activities between the LOB and confirm all required audit documentation is obtained from vendor
- Complete all updates required for Accounting For People (AFP) designations and Emergency Calling Cards
- Coordinate all Life/Safety Testing, obtain approvals and ensure all required documentation is completed
- Complete appropriate forms, gather data and obtain approvals to comply with BMO Financial Corp, BCM Program Office and Enterprise BCM procedures
- Maintain Test Scripts, Testing Summary Reports, BIAs, BCPs and any other required information to support Manager/Business Unit through audit requests
- Act as business consultants to business executives during recovery or event
- 5 to 7 years of experience in Business Continuity
- 5-7 years experience with Logical Access in a large setting
- Experience with Disaster Recovery
- Experience with Financial regulatory and compliance requirements
- Experience with Internal/External Controls
- Solid knowledge of Lean process improvement methodology
- Strong analytical and problem-solving skills
- Good coaching, mentoring and training skills
14
Senior Business Continuity Analyst Resume Examples & Samples
- Assist in the development of metrics for management reporting/dashboards that provide business intelligence and program performance visibility
- Participates in preparation of status reports documenting progress against plan
- Collaborates with program, functional, and technical management to facilitate responses to data collection needs and reporting requirements
- Integrate repository tools of information to coordinate and simplify metrics, reporting and presentations for various oversight committees
- Implements/ensures data quality and cleansing efforts and establishes/maintains change control processes
- Act as lead in implementation of external third party assessment recommendations
- Work across the teams to manage and perform governance related updates such as policy, procedures, key controls, etc
- BA in business related field required and 5+ years' experience in data analytics and project management
- Demonstrated experience utilizing software tools to query and report data: SAS (Enterprise Guide or programming), SQL, and Business Objects
- Demonstrated experience utilizing Microsoft Excel to build formulas and create reports
- Knowledge of variety of standard reporting software packages (Business Objects, Tableau, etc.) and best practices for report deployment processes
- Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
- Advanced level of Excel, Word, Outlook, SharePoint and PowerPoint required
- Understand FFIEC business continuity guidelines a plus
15
Senior Business Continuity Analyst Resume Examples & Samples
- Establish trusted relationships with business stakeholders across the company to understand requirements for the Enterprise Resiliency program
- Identify and establish Enterprise Resiliency processes to enable effective reduction of risk associated with disruptive events
- Lead efforts across the Enterprise Resiliency program to set appropriate success metrics and consistently drive execution to reduce risk
- Build strong relationships and processes with partner teams for Disaster Recovery, Crisis Management and related First Responder functions
- Ensure coordination with teams around the world and provide global coverage for Enterprise Resiliency services
- Manage the components of VMware’s Enterprise Resiliency repository solution
- Drives continuous improvement of policies, procedures and technology related to Enterprise Resiliency
- Interacts with industry experts and stays abreast of best practices in the Enterprise Resiliency field
- Work effectively as part of a geographically distributed team
- 5+ years of experience in Enterprise Resiliency including Business Continuity, Disaster Recovery & Crisis Management
- Capable of working collaboratively in a challenging, dynamic and global environment
- Strong track record in developing, implementing and refining Enterprise Resiliency processes
- Demonstrated success working with a global Enterprise Resiliency program
- Solid Enterprise Resiliency repository tool management experience
- Track record of building successful relationships with partner groups
- Experienced in meeting goals in a fast-paced environment with rapidly needs
- Skilled at preparing risk readouts and reporting at all levels of the company from operational efforts through to Executive and Board level presentation materials
- Bachelor's Degree or related industry (or equivalent experience)
- Experience working in an Enterprise Resiliency / Business Continuity function within a Technology company
- Risk Management domain knowledge
- Solid hands-on experience in building, launching and refining Enterprise Resiliency processes in a risk-ranked, business-enabling way
16
Business Continuity Analyst Resume Examples & Samples
- Bachelor degree in any stream
- Project / Program Management skills - demonstrable track record successfully managing projects at the highest technical and tactical levels, coordinating multi-discipline projects
- Ability to work with a global team
- Well-organized team worker with strong problem solving skills
17
Lead Business Continuity Analyst Resume Examples & Samples
- Overall IT product-based industry experience of minimum 5 years with minimum 2 years of relevant experience in Business Continuity Management
- Additional experience in Disaster Recovery and Crisis Management will be an advantage
- Proven experience in business continuity management/crisis management topics driving the BCM Program through influencing senior business leaders, facilitating decision making and managing cross-functional teams in multi-cultural environment
- Good knowledge about ISO 22301
- Excellent analytical skills and understanding of processes, risks and controls
- Possess good communication skill
- Excellent command of English (verbal/written)
- Highly developed interpersonal skills with ability to effectively communicate and influence decision-making with senior management
- Energetic, Self-starter, Flexible and Goal-oriented
18
Comcast Innovation & Business Continuity Analyst Resume Examples & Samples
- Minimum 3.2 GPA
- Business management skills
- Marketing knowledge
19
Senior Business Continuity Analyst Resume Examples & Samples
- Product and Process
- Product and Process Conduct analysis of processes and process design, establish required internal controls, P and Ps, position processes for automation, and identify risk impacts for new processes and process workflows related to medium to high complexity initiatives. Conduct analysis for complex change or business initiatives, using specialized process knowledge. Participate in project meetings to interpret and advise on process implications of planned initiatives and to clarify process steps, as required, post-implementation. Act as a subject matter expert (SME), advising to senior managers on the implications of proposed business decisions related to area(s) of expertise. Lead activities for new work related to the assigned function. Provide timely analysis of information and reports on assigned area(s) of expertise to ensure compliance with terms and conditions and ongoing maintenance of risk within acceptable levels. Oversee and manage process issues and related action items for assigned projects and initiatives. Document process requirements and/or provide input to conversion and implementation strategy plans from a process perspective. Identify opportunities for process improvement and initiate changes. Assess and improve process effectiveness of the portfolio continuously within prescribed limits. Note: Shading denotes the progression of work and elements of work that increase in accountabilities from one grade to another
- University degree/college diploma or equivalent work experience
- 6 to 8 years of related experience
- Familiar with established process analysis and improvement tools
- Familiar with products, operations and market practices
- Strong knowledge of the business unit’s transaction fulfillment procedures
- Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
- Strong influencing and negotiating skills
- Strong process-writing skills, with ability to translate business requirements into process solutions, according to Bank standards
- Strong written and oral communication skills, with the capability to present and articulate complex concepts
20
Business Continuity Analyst, Senior Resume Examples & Samples
- The ability to assess business requirements and define appropriate Service Continuity solutions
- Be a team player and have a "passion" for continuity solutions and be customer focused to drive consistent high-quality delivery
- Knowledge and experience of Business and/or Service Continuity processes, some knowledge of business processes, strategies and functional requirements and some knowledge of service management
- Bachelor's Degree or equivalent, plus a minimum of 3-5 years relevant industry experience ideally in complex global IT and/service environments
21
Business Continuity Analyst Resume Examples & Samples
- Conducts the three phases of the BC process: 1) business impact analysis done collaboratively with various headquarters departments and off-site facilities, 2) translate and use BIA results using a software tool and analytical skills into business continuity plans, and 3) conduct exercises that test a team’s ability to carry out recovery plans
- Develops, implements, and collaborates on an ongoing business continuity training program for exercising and training internal and external stakeholders on BC plans and practices
- Helps develop guidance materials and conducts business continuity exercises tailored to various Starbucks business groups and their specific needs
- Develops and maintains business continuity plans in an organized, auditable manor. Such plans must address short- and long-term operational workarounds, physical displacement, and recovery resource needs
- Provides essential business continuity subject matter expertise to internal and external partners
- Fosters relationships and develops networking opportunities to gather and disburse business continuity information. Furthers frequent collaboration among business continuity stakeholders, including a diverse array of external departments and business units, markets, and internal department employees
- Adeptly and productively works with a wide array of partner employees across business disciplines and hierarchies. Forges direct collaborative relationships that further the team’s objectives and the enterprise’s goals
- Assists in developing and conducting risk assessments, as well as identifying prevention and mitigation efforts that result from such work
- Contributes to developing and maintaining a comprehensive program that encompasses corporate emergency response, employee preparedness, remote work solutions, and incident management
- Helps present findings and outcomes of BC work in spoken briefings to stakeholders, through visual graphics and presentations, and in written reports
- Previous business continuity planning or related experience (1 year)
- Cross-functional project management experience (2 years)
- External and internal training and communication (3 years)
- Participation on cross-functional groups and projects (3 years)
- Experience with recovery tests and tabletop exercises (2 years)
- Ability to build successful cross-functional relationships
- Proficiency in Microsoft Word, Excel, PowerPoint and Access
- General knowledge of, and skill in, business operations in a fast-moving company
- Strong organizational skills applied in a flexible, dynamic environment
- Ability to build effective relationships with all people; up, down, and sideways, inside and outside the department and beyond Starbucks
- Results-oriented; relentlessly gets results and achieves goals under a variety of challenging conditions
- Bachelor’s degree or equivalent combination of higher education and achievement
- Experience in a large company’s or public institution’s Business Continuity or Disaster Recovery divisions with functional knowledge of such program elements and issues. Experience in the complex structure and interconnected nature of a large company’s work flows and methods for success
- Experience in business continuity software programs such as Archer, Fusion, Strategic BCP, or others
- Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances
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Business Continuity Analyst Resume Examples & Samples
- 2-3 years of experience in a BCM/ITDR/CM environment and/or Visa business, military/public agency experience
- Strong project management skills; PMP a plus
- Must possess a strong track record of collaboration and teamwork beyond direct-line reporting to ensure efficient relationship with ITDR and CM teams as well as business unit staff across the enterprise
- Demonstrated proficiency in Data Analytics, Excel and other Microsoft Office tools
- Strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels
- Industry certification preferred but not necessary
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Lead Business Continuity Analyst Resume Examples & Samples
- Support the Director of the BCM department in managerial activities and annual program execution as directed
- Leading the Business Impact Analysis (BIA), overseeing Business Continuity Plan (BCP) development, and planning, conducting and evaluating BCP exercises
- Conducting and reporting on variance analysis findings between business requested application dependency Recovery Time Objectives (RTOs) and established ITDR application RTOs to ensure alignment between recovery capabilities and requirements
- Champion BCM awareness throughout the enterprise
- Develop robust BCPs and appropriate recovery strategies using industry standards
- Oversee the planning and execution of BCP exercises with recovery staff including creating exercise scripts and review with business unit management/plan owners
- Support all compliance and regulatory reporting requirements as necessary
- Act as the BCM liaison for a specific office location or market areas including representation on Crisis Management teams
- Serve as leader and mentor to junior team members in the BCM department
- Preferred studies include Business Administration, Business Continuity Management, Management Information Systems, and Computer Science, Management
- CBCP or BCI certification required
- 5-7 years of business continuity industry experience; required must be able to articulate business continuity concepts with ease
- Demonstrated proficiency in emergency notification tools; preferably MIR3 Intelligent Notification
- Candidate must possess a strong track record of collaboration and teamwork beyond direct-line reporting to ensure efficient relationship with ITDR and CM teams as well as business unit staff across the enterprise
- Significant knowledge of and experience with current industry standards
- Must be able to work in fast-paced, rapidly changing, and high pressured environment
- Strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels
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Business Continuity Analyst Resume Examples & Samples
- Work closely with the Director of Business Continuity Planning as well as Business Leadership on significant projects that affect Time Inc’s resiliency of critical business processes
- Responsible for supporting the administration of Time Inc.’s global business continuity program, including
- Ensure that Business Continuity program components (Business Impact Analysis, Risk Assessments, plans, strategies, etc.) are current, effective, and address Time Inc’s business requirements
- Develop schedules and materials for Business Continuity training/awareness activities to ensure that business continuity teams are trained and proficient in implementing the business continuity plans
- Coordinate business recovery exercises (Walk-throughs, Recovery Center, Remote, etc)
- Administer and manage content on the Business Continuity SharePoint and Intranet sites
- Manage emergency communications with employees, Administer emergency communications tools such as Alertfind
- Ensure that new acquisitions are integrated into Time Inc’s business continuity management program
- Support the Crisis Management Team to include: scheduling conference calls, supporting emergency communications, preparing and distributing status updates, guiding decision-making, ensuring execution of action items, and creating post-incident reports
- Support business continuity related initiatives, to include: site selection, strategy development, in-house training
- On call monitoring of global events
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Business Continuity Analyst Resume Examples & Samples
- Help to define and assist in the development of business and service continuity compliance for all key services, working cross functionally to accomplish overall objectives
- Help to perform reviews of business and service continuity procedures and ensure they are current and enforceable and meet business objectives
- Ability to quickly develop excellent working relationships with internal technology leads, business unit leaders and vendors
- Assist in the creation of regular reporting and status updates for continuity, as required by senior management and act as a resource for colleagues, help to maintain up-to-date knowledge of all aspects of continuity
- Ability to be able to work under pressure and think quickly in the event of a true disaster
- The successful candidate must have very strong communication skills and be comfortable working with all levels of staff throughout the full business continuity life cycle
- Prior experience of large, complex business continuity projects and programs
- An understanding of IT infrastructure in dynamic and ever changing environments
- Prior experience of coordinating/leading large Business and/or Service projects and programs
- Knowledge of industry best practice e.g. BS 25999 and/or BS25777, FFIEC standards for Business and IT Service Continuity
- Minimum of 3-5 years of relevant industry experience required, ideally in complex global IT and/service environments
- Minimum of 2-4 years of project coordinator/management experience required
- Membership of the Business Continuity Institute (BCI) and/or the Disaster Recovery International Institute (DRII) preferred
- 5-20% travel expected
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Business Continuity Analyst Resume Examples & Samples
- Bachelor’s degree in Business, Finance or Risk related area required. Minimum of 3 years prior experience working in business continuity or related field required. Experience in the financial services industries is a plus
- Expertise in the MS Office Suite including Word, Excel, PowerPoint, Visio. Experience with business continuity software preferred (Fusion, xMatters)
- Comfort level with database concepts and reporting
- Ability to coordinate projects with little direction from project planning, communication and collaboration, testing and implementation to complete documentation
- Strong teamwork and team building skills. Proven track record of developing solid working-relationships with associates at all levels
- Willingness to pursue Certified Business Continuity Planner (CBCP) or Associate Disaster Recovery Planner accreditation
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Business Continuity Analyst Resume Examples & Samples
- Minimum 3 years of experience in Business Continuity/Disaster Recovery programs
- Minimum 2 years working for a bank or financial institution or equivalent highly regulated organization
- LI-MB1
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Business Continuity Analyst Resume Examples & Samples
- Bachelor's degree, or equivalent work experience
- Five to seven years of experience in an applicable risk management environment
- ABCP, CBCP or MBCI Preferred
- Great Communication Skills
- Good Problem Solving Skills
- Works Independently
- Technical/financial knowledge
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Business Continuity Analyst Resume Examples & Samples
- Producing materials to assist in application of international standards including ISO22301 and the BCI Code of Good Practice
- Training and supporting users of the firm's Business Continuity Management System (BCMS) and the incident notification system as part of the planned crisis response
- Tracking and reporting on business units using the firm's BCMS to complete Business Impact Analysis and Business Continuity Plans
- Producing reports and presentations for the BC Management program
- Creating and delivering BC and IT DR awareness-raising material
- Supporting the group BCM function in regular scenario planning exercises and training sessions
- Assisting in development and coordination of BCP and DR test programs and reporting results to management and governance committees
- Answering queries from clients about our BCP preparedness
- At least 2 years (preferably more) relevant experience in a Business Continuity or IT Disaster Recovery role (ideally both), with involvement throughout the full planning process
- Experience of using / supporting third party tools including a business continuity management system and crisis management tool to communicate with staff during an incident
- Working familiarity with ISO22301 requirements and similar resiliency frameworks for business continuity and IT disaster recovery
- Certificate of the Business Continuity Institute (BCI) or similar
- At least ABCP certificate of the Disaster Recovery Institute International (DRII) or similar
- Membership of one of the above desirable
- Have a good and relevant bachelors degree, or equivalent
- A sound understanding risk-intelligence and risk awareness with a balanced approach when assessing risk
- An excellent communicator in English, both written and verbal, with good analysis and presentation skills (Excel, PowerPoint, Project etc.)
- Knowledge of trends and best practices within disaster recovery, test/exercise techniques and management of DR risks
- Sound IT knowledge e.g. Windows, TCP/IP networks, databases, storage & monitoring
- Have the ability to adapt quickly within a rapidly changing technology-centric organisation
- Pragmatic and able to balance hands-on skills with consultancy skills including good stakeholder management / internal client management
- Very well organized with good time management
- Experience in working with team members and with other teams in different regions
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Senior Business Continuity Analyst Resume Examples & Samples
- Providing leadership for all aspects of Business Continuity Management, IT Disaster Recovery and Business Continuity planning for the firm
- Scope is IT operations in data-centres and staff work locations at our offices and elsewhere, and maintaining oversight of business continuity/crisis management across the firm's businesses and offices including 3000 employees within 37 offices in 23 countries globally
- Determining, agreeing and communicating strategy for our BC / DR management standards
- Catalogue and report compliance with those standards across all areas
- Ensuring appropriate periodic testing of BC /DR is carried out and documenting the results, tracking remediation of items where necessary
- Ensuring that training and support are given to users of the firm's Business Continuity Management System (BCMS) and the incident notification system as part of the planned crisis response
- Liaising with business users in the analysis of new requirements and design of appropriate solutions
- Ensuring the contingency planning for offices, applications, systems and networks are appropriate and up to date
- Managing the delivery of training, awareness and exercises including table-top simulations and IT DR exercises and tests
- Ensuring appropriate audit trails are maintained and checked
- Preparing reports and giving presentations to effectively communicate important issues to management and other stakeholders
- Relevant qualifications in business continuity and IT disaster recovery management coupled with suitable experience
- At least 5 years (preferably more) relevant experience in a Business Continuity or IT Disaster Recovery management role (ideally both), including significant global experience
- Demonstrable experience gained working in financial services or other high-criticality businesses
- Experience of third party tools including a business continuity management system and crisis management tool to communicate with staff during an incident
- Team leadership/management including working with team members and with other teams in different regions
- CBCP certificate of the Disaster Recovery Institute International (DRII) or similar
- A high level of risk-intelligence and risk awareness with a balanced approach when assessing risk
- An excellent communicator in English, both written and verbal, with good analysis and presentation skills (Excel, Powerpoint etc.)
- Pragmatic and able to balance hands-on skills with management and consultancy skills including good stakeholder management
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Senior Business Continuity Analyst Resume Examples & Samples
- Develop annual program cycle and calendar and providing leadership and strategic guidance on the design and execution of the BCM program based on annual program requirements. This includes
- Act as subject matter expert and trusted point of contact to internal stakeholders to
- Understand the potential impact of relevant laws, industry regulations and government code as well as the types of audits the organization is subject to. Collaborate with audit and other departments to maintain currency of information and adhere to compliance requirements
- Monitor and track program effectiveness through the development and maintenance of dashboards and metrics for management awareness of BCM program state of readiness
- Bachelor's Degree required; Master's degree preferred
- CBCP or BCI certification strongly recommended
- 3-5 years of business continuity industry experience; required must be able to articulate business continuity concepts with ease
- Demonstrated proficiency in business continuity planning tools, preferably Sungard AssuranceCM
- Demonstrated proficiency in Microsoft Office product suite, as well as Tableau
- Significant experience in strategy development and implementation of automated workflows leveraging technology
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Senior Business Continuity Analyst Resume Examples & Samples
- Coordinate and administer the enterprise business continuity program through innovation and best practices in business continuity/DR to ensure ongoing business continuation and recovery capabilities
- Serve as the subject matter expert (SME) for all aspects of business continuation, acting as a consultant in areas of expertise
- Be responsible for continuous improvements, recommending ways to advance the business continuity program
- Schedule and conduct regular reviews of individual business resumption plans with the plan owners, and update changes to the plans as needed
- Act as the system administrator for the business continuity software
- Conduct training for all system users, acting as the point of contact with the software vendor
- Ensure that business unit resumption plans are reviewed and updated quarterly
- Respond to all internal and external audit requests
- Complete task-level work associated with audit recommendations
- Complete annual business continuity table-top exercises (loss of building, technology, and people) and report results/recommendations to senior management
- Follow-up on all open issues related to business continuity plans
- Work with corporate compliance to ensure that all business continuity plans are in compliance with state, federal, and industry regulations
- Provide and complete requests for information from regulatory examiners, state departments of insurance, federal regulators, and due diligence surveys from critical business partners
- Develop and maintain a business continuity training and awareness program for all associates
- Work with business continuity plan owners to develop and maintain policies, standards, and procedures for business continuity
- Maintain and update recovery/contingency plan goals and objectives
- Work with disaster recovery analysts to ensure recovery plans align with business recovery requirements
- Coordinate strategic planning of business continuity programs, working with management teams to properly assess vulnerabilities and develop strategies
- Oversee the business continuity plans for domestic subsidiaries
- Ensure that contingency plans are developed and maintained for all properties
- Perform gap analyses on business continuation processes across the enterprise, and make improvement recommendations to mitigate risks
- Coordinate the testing of critical business process recovery with IT for all disaster recovery testing
- Work with business function owners to identify testing strategies for disaster recovery testing
- Be responsible for conducting impact (BIA/AIA) and risk assessments (RA) of critical corporate functions and individual business continuity plans, including the disaster recovery plan
- Perform risk analyses of corporate business continuity plans to identify and classify risk exposures
- Work with risk/plan owners to provide recommendations to mitigate risk exposures and improve risk management strategies
- Establish and foster stakeholder relationships within IT, and across the business, to deploy an effective continuity program within a constantly evolving environment
- Work with management to maintain and improve the crisis management process to include emergency management, risk mitigation, preparedness, response, and recovery
- Produce all business continuity status reports to the CEO and senior management
- Work with management on the business continuity budget
- Certifications in business continuity and risk management (e.g., ABCP, CBCP, MBCP, ARM, and CRM), as well as a knowledge of best practice frameworks (e.g., DRII, COBIT, NIST, ITIL, ISO17799), are preferred but not required
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Lead Business Continuity Analyst Resume Examples & Samples
- Partner with BJ’s lines of business in the development, maintenance and testing of Business Continuity plans, including testing
- Responsible for coordinating the development and implementation of advance arrangements, plans and procedures to ensure the IT services supporting critical business functions can resume within a predefined time frame in event of a disaster with the minimal loss of data
- Partner with IT and the business using the Business Impact Analysis (BIA) to determine what information, processes and system capabilities are critical for recovery and prioritization, including recovery time (RTO) and recovery point (RPO) objectives
- Manage the development of the end to end technology recovery plans with IT teams, i.e. infrastructure, network, application and security
- Responsible for the development of the overall testing strategy and objectives; and supporting test exercises, including scope, required technical and business resources
- Manage, develop and oversee the ongoing process for maintaining hardware availability and BJ’s assets at off-site recovery location, and co-location data centers
- Coordinate with 3rd party service provider on the IT recovery process, report results from the validation exercises, and identify opportunities for continuous improvements
- Schedule, plan and coordinate test exercises to ensure compliance with BJ’s policies and procedures
- Provide IT and business partners with support and direction for data retention and disposal process and procedures, including oversight of the 3rd party vendor
- Partner with BJ’s infrastructure teams and manage projects as assigned
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Senior Business Continuity Analyst Resume Examples & Samples
- Complete the contents of each Business Impact Analysis (BIA) and Business Continuity Plan (BCP) by working directly with the Business Unit Manager and the BCM office
- Coordinate all activities between the Line of Business, Technology, Business Continuity Management Office, Project Teams, and other areas as required
- Complete all Updates required for Accounting For People (AFP) Designations and Emergency Calling Cards
- Coordinate all Life/Safety Testing, obtain approvals, and ensure all required documentation is completed
- Strong knowledge and understanding of the business unit’s key products and services, processes and controls
- Service and relationship management skills
- Strong process-writing skills
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Business Continuity Analyst Resume Examples & Samples
- Assist with maintenance cycles, Incident Management events and communication both internally and externally
- Assist in managing recovery during a disaster or incident; as needed
- Assist the Business Continuity and Disaster Recovery department in performing general Business Continuity Planning/Disaster Recovery functions including
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Business Continuity Analyst Resume Examples & Samples
- Provides business and technical guidance under the direction of the Business Continuity Manager, as it relates to business continuity and business impact analysis
- Evaluates the quality of Business Continuity plans and Business Impact Analyses; presents recommended improvements to business leadership
- Provides consultation, guidance and assistance to business areas to ensure the information is captured, reviewed and plans are established
- Administers Business Continuity software applications
- Certified Business Continuity Professional (CBCP) certification required
- Advanced concepts, principles, and practices of Business Continuity Planning, including
- Project Initiation and Management
- Risk Evaluation and Control
- Developing Business Continuity Strategies
- Emergency Response and Operations
- Developing and Implementing Business Continuity Plans
- Coordination with External Agencies
- Risk and control frameworks (COSO, Basel II, etc.)
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Business Continuity Analyst Resume Examples & Samples
- Develop executive committee presentations, associated summaries and back up materials for required program reporting
- Participate in preparation of status reports documenting progress against plan
- Collaborate with program, functional, and technical management to facilitate responses to data collection needs and reporting requirements
- Implement/ensure data quality and cleansing efforts and establish/maintain change control processes
- Manage projects and project teams, develop plans and schedules to drive deliverables to on time and on budget delivery
- Identifies opportunities to streamline business processes and best leverage system based solutions
- Demonstrated experience utilizing Microsoft Excel (e.g., formula generation, databases creation, data cleansing, and reports)
- Knowledge of a variety of standard reporting software packages (Business Objects, Tableau, etc.) and best practices for report deployment processes
- Knowledge of Visa or financial services preferred
- Understand FFIEC business continuity guidelines a plus
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Lead Business Continuity Analyst Resume Examples & Samples
- Serves as the Lead DR Analyst overseeing all aspects of the DR program to include: plan development and maintenance, testing, process improvement, business recovery centers, and risk management
- Provide guidance and direction to DR Analysts in their normal day-to-day activities
- Participates in the review and update of DR policies, procedures, forms, and templates
- Oversees Disaster Recovery planning and ensures applications have appropriate recovery plans and strategies in place to meet identified RTO
- Serves as a DR subject matter expert to businesses and during the BIA process
- Leads the application recovery gap analysis process that includes: identification, mitigation, documentation, and closure
- Participates in the SDLC process
- Interfaces with SunTrust technology organizations and business partners
- Provides support during internal and external audits of the DR program
- Governs the application testing process, including structure, timing, resources, and documentation of final results
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Senior Business Continuity Analyst Resume Examples & Samples
- Work with all the Business Units within VISA to define critical, time-sensitive applications along with the associated recovery time objectives and recovery point objectives
- Create a best-practices DR program to protect VISA’s information assets, ensuring appropriate recovery capabilities are in place
- Lead technical oversight for ITDR programs across key Visa platforms. Define DR program scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Validate existing application and system architectures to ensure expected DR objectives and measures are being achieved and contribute to the formation of new architectures supporting resiliency engineering best practices
- Work with different departments within VISA to understand business processes and uncover potential risks
- Use Application Impact Assessments (AIA) to develop scenarios to re-establish operations from various types of technical disruptions
- Lead and ensure the validity of annual DR/BCP testing activities to ensure VISA is prepared to keep or bring systems online during a DR/BCP event
- Help establish the ITDR governance structure consistent with accepted professional and industry standards
- Develop and deliver appropriate Awareness & Training Programs to be used enterprise-wide for the purposes of educating VISA stakeholders on the importance of a comprehensive DR program
- Support and enhance IT Disaster Recovery Central System to strengthen efficiencies in the management of application compliance data
- Master Degree in Computer Science, Engineering or a related field: Required
- 10+ years of relevant experience managing engineering disciplines in High Availability (99.99%+) and High Volume platforms. Preference for those with knowledge of distributed systems
- 5 + years’ experience in leading resiliency engineering practices or disaster recovery practices
- 3 + years’ experience as a Technical Architecture with strong application of Resiliency Architecture and Design Patterns
- Excellent verbal/written communication; especially executive level presentations
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Business Continuity Analyst Resume Examples & Samples
- Ensure implementation of business continuity, disaster recovery, and risk mitigation policies and procedures
- Facilitate the completion of departmental BIAs, (Business Impact Analysis) verifying data and validating information
- Facilitate development/updates to departmental business continuity plans
- Assist in the completion of BCP reports provided to management
- Work with third party vendors to ensure compliance with bank regulations
- Facilitate the documentation of procedures and workarounds for loss of each dependency
- Assist in pretest, testing and post-testing meetings
- Document results of live events, exercises, tests and drills/develop After Action Reports and Lessons Learned
- Assist in the development and training of BC systems/applications and general awareness to all departments
- Conduct BC plan audits to ensure accuracy and effectiveness
- 2-3 years of full time business continuity planning/testing/analysis experience required
- Experience working in regulatory environments required
- Proficient in MS Office (Word, Excel, PowerPoint, VISIO, MS Project) required
- Strong time management skills with the ability to work independently in a fast paced environment while maintaining aggressive deadlines required
- Ability to work under pressure and think and respond quickly in the event of a true disaster required
- Be a team player and have a "passion" for continuity solutions and be customer focused to drive consistent high-quality delivery required
- Bachelor’s degree preferred or equivalent combination of education and experience will be considered
- Industry certification preferred (CBCP , BCI, or ITIL)
- 2 plus years of financial institution or related experience preferred
- Understanding of banking operations and processes preferred
- Understanding of technology infrastructure preferred
- Understanding of emergency and incident management processes or standards preferred
- Experience in administering BCP (Business Continuity Planning) database software preferred
- RecoveryPlanner (RPX) BC Software preferred
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Business Continuity Analyst Resume Examples & Samples
- Manage an integrated prospect experience leveraging inbound/outbound tactics, including email / SMS marketing and messaging
- Design and execute email lead nurturing campaigns from idea creation, creative, copy, design, deployment, scheduling, segmentation, production, A/B testing, and optimization
- De-construct competitive best practices in email marketing from leading brands
- Navigate effectively from high level strategy down to tactical, email channel optimization with a focus on personalization/customization
- Develop contact management strategy to influence customer experience and relationship deepening
- Manage messaging stream, cadence & strategy across marketing/deepening, and account servicing emails with an understanding of impact to lifetime value
- Ensure campaign objectives align to business priorities across marketing channels and deliver on financial goals
- Manage email marketing budget with a focus on delivering optimal outcomes at efficient levels of marketing spend (CPM, CPA, MROI)
- 10+ years' experience in a business related role; minimum 5+ years' experience in digital marketing (prefer a focus on integrated demand generation)
- Demonstrable experience leading and managing email marketing and marketing database segmentation
- Experience in identifying target audiences and driving qualified traffic through email / SMS campaigns that engage, inform and motivate
- Passionate/knowledgeable about optimized design and user experience
- Experience with A/B and multivariate tools/techniques
- Demonstrated ability to work with external agencies and manage day to day interactions
- Innovative thinker -- willing to consider novel approaches to solving difficult problems
- Bachelor's Degree required, MBA preferred
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Business Continuity Analyst Resume Examples & Samples
- 2-4 years of related experience
- Experience with Microsoft office; Advanced in Excel
- System Administration experience
- SharePoint and Content Management experience
- Experience with Metrics
- Business Continuity Certification a plus
- RSA Archer Software experience a plus
- Emergency Notification System (ENS) experience a plus
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Business Continuity Analyst Resume Examples & Samples
- Develop and maintain a general knowledge of the company’s operations, including how the individual departments interact with one another
- Develop and maintain technical expertise in the all applications used by the Business Continuity department
- Maintain Business Continuity Application databases
- Produce monthly Business Continuity and Disaster Recovery Program Metrics for management
- Develop an expertise in business continuity operational framework including Business Impact Analysis best practices, Risk Assessment and Mitigation, Critical Ratings, Recovery Time Objectives, Recovery Point Objectives, Maximum Acceptable Outage, etc
- Participate as a support member of the Business Continuity Incident Management Team
- Assist with the development of educational materials relating to preparedness and response programs with business units and Organizational Performance and Development to ensure staff awareness
- Maintain an understanding of appropriate Regulations regarding Business Continuity and Financial Institutions in order to ensure program compliance
- Maintain effective and timely communication with all employees to ensure coordination and exchange of information for accomplishing goals
- Coordinate safe meeting place evacuation procedures and conduct periodic tabletop exercises for each of our facilities
- Participate in disaster recovery exercise coordination and implementation
- Perform other duties as assigned by the Business Continuity Manager
- 1-2 years of experience supporting Business Continuity and/or Disaster Recovery
- Experience with SunGard LDRPS, Fusion RM or other BC planning application preferred but not required
- Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving
- Ability to set goals and prioritize objectives pertaining to tasks, projects and deadlines
- Analytical, problem solving and trouble shooting skills
- Excellent interpersonal skills to work effectively with management, staff, and vendors
- Excellent verbal and written skills to effectively communicate
- Ability to present a professional image when dealing with staff, vendors, external organizations, and management
- Excellent Microsoft Office skills. Advanced level Excel and Database experience
- Ability to maintain databases of information
- Availability to work non-business hours during Disaster Recovery Exercises, as needed
- Ability to travel to other Bank locations on an as needed basis
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Business Continuity Analyst Resume Examples & Samples
- Assist business units with
- Assessment of potential business impacts
- Assessment of potential threats and risks to the business functions
- Analyzing mitigation and recovery alternative strategies
- Definition of critical, time-sensitive processes
- Development/documentation/enhancement of business unit recovery plans
- Assist with the implementation of recovery solutions
- Coordinate business continuity plan exercises
- Develop schedules for training/awareness of business associates
- Maintain a centralized inventory of Business Continuity plans
- Review critical Support Team and Third Party/Service Provider plans and strategies to ensure that they are compatible with the GP business continuity program and conform to its standards
- Monitor exercises of critical third party service provider’s plans to determine adequacy of exercise preparation and execution
- Ensure that an integrated exercise plan is developed that will examine the basic functions and responsibilities of all plans and participants at each recovery location
- Facilitate the development and periodic review of short-term workarounds in the event of a catastrophic event
- Target participants of the BC Program are the “high value” organizations that require quick and effective continuity in case of a catastrophic workplace event. BC plans are implemented where it is profitable to do so on a risk adjusted basis
- All in-scope functions are appropriately prepared and tested to optimize risk and disruption during a workplace event
- Ensure that business & capability leaders have a clear understanding of the status of their BCP programs and the services that you provide
- At least 3 years experience in manufacturing, business continuity, or related fields
- Strong analytical, organization, and decision-making skills
- Strong verbal/written communications. Must be able to interface and coordinate work efficiently and effectively with business associates
- Strong administrative skills, with effectiveness in developing tasks and managing resources to achieve target dates
- Some domestic/international travel and limited off-hour support required
- CBCP – Certified Business Continuity Professional
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Business Continuity Analyst Resume Examples & Samples
- BA/BS degree in a related field, and a minimum of 5 years experience in SaaS or hosted application service provider environment
- Advanced knowledge and understanding of BCP and DR planning techniques and technologies
- Experience with BCP and DR methods used in performing risk analyses, business impact analyses and establishing plan documentation
- Working knowledge of how BCP and DR intertwine with product development, security, and compliance
- Strong technical understanding of cloud reliability challenges and solutions
- Able to communicate with a wide range of teams throughout the organization, to obtain answers to difficult questions
- Able to effectively work with technical and non-technical resources
- Patience and ability to prioritize
- Comfortable presenting and communicating issues and challenges to high levels of Management
- Excellent communication skills and a healthy desire for collaboration, using your strong organizational skills and diplomacy in all interactions both in and out of our organization
- Desire to evolve with a growing team and contribute to our development and goals
- Willingness and ability to travel to domestic and international locations if necessary
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Senior Business Continuity Analyst Resume Examples & Samples
- Coordination and support of global AIG locations and functions to establish and test continuity plans involving all aspects of business disruption exercises and actual business disruption events which could require working non-standard work hours
- Ensure contingency sites and business units are in a constant state of readiness to recover applications and resume business in accordance with the SLA’s
- Assist with the development of Incident Management exercise, and provide feedback to be used in the post exercise review/ analysis/ debrief
- Support all activities necessary to enable the business to operate during a business disruption
- Provide guidance to business Subject Matter Experts (SME) and Business Continuity Coordinators (BCC)
- Identify, escalate and address risks identified during the development of the BIA and Plan/Program
- Assist with data collection for metric reporting to senior management related to program status and risk issues
- Designing and testing of business continuity plans, processes and risk controls
- Prepare formal presentations, reports and project assignments and assemble data from multiple sources to develop and produce reports to specifically measure risks across operating business/corporate units
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Senior Business Continuity Analyst Resume Examples & Samples
- 3+ years of experience in Business Continuity Management, Crisis Management, Risk Management or other relevant work experience and/or experience as AIG Business Continuity Coordinator
- Demonstrated technical expertise in BCP documentation, including Business Impact Analysis, Incident Management and Business Continuity planning
- Technical skills including proficiency in Microsoft Office products (Word, Excel, Visio, PowerPoint, Access) and expertise with MIR3, SharePoint and Archer
- Ability to function effectively in a fast paced environment to meet high pressure deadlines
- Demonstrated project management skills with effectiveness in developing tasks to achieve target dates
- Ability to deliver on specific project assignments, including informed recommendations
- The candidate must be well organized and have the ability to handle multiple projects with competing deadlines
- Confident working as a member of a team as well as independently
- Individual will be involved in a variety of business continuity exercises as well as actual business disruption events which may require them to work non-standard work hours. Must also be able to travel as needed to other office sites
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Business Continuity Analyst Resume Examples & Samples
- Ability to sit for prolonged periods of time (the entire work day) without becoming distracted
- High-level customer service skills as demonstrated by way of previous work history
- · Excellent grasp of MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc
- Multitasking skills including the ability to answer multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
- Highly proficient in using multiple software applications simultaneously (software multi-tasking)
- Typing skills at 35 words per minute with high accuracy
- Excellent communications skills, with an ability to speak and write English to a good standard (to IELTS Band 7 or above; or equivalent)
- Professional demeanor and ability to communicate with business leaders
- Diploma, associate or college degree/courses in related field (Intelligence, International Relations/Law, IT, Criminal Justice, Political Science, Crisis Management, etc.)
- Military/intelligence/law enforcement/geopolitical risk analysis experience
- Experience in an IT/Operations/Call/Command Center work environment
- Other European languages (French, German Polish or Italian) will be beneficial
- Experience with Lenel or other alarm access control systems
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Business Continuity Analyst Resume Examples & Samples
- Direct and train plan owners in developing, maintaining, documenting, and testing their business continuity & disaster recovery plans
- Asses proposed recovery strategies and provide appropriate feedback, including revisions and alternative approaches
- Actively participate in Immediate Response Teams and Corporate Operations Recovery Team activities
- Leadership skills in overseeing projects and mentoring staff
- Working knowledge of business continuity plans and disaster recovery plans, utilizing best practices in the creation, implementation, and maintenance of plans
- Ability to create project schedules, budgets/estimates, and to coordinate multiple projects while supervising the activities of various teams and vendors
- Ability in strategic and project management; ability to excel in a teamwork atmosphere and to motivate self and other toward the achievement of common goals
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Senior Business Continuity Analyst Resume Examples & Samples
- Provide viable suggestions for the design and improvement of the business continuity planning process
- Administer all aspects of the annual data center disaster recovery tests including designing the protocols and objectives, developing the test schedule, communicating with participants, facilitating resolution of any technical or administrative issues, maintaining the necessary documentation, assessing the results and preparing the final report for executive management
- Effective interpersonal skills to communicate with and obtain information from internal and external customers
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Business Continuity Analyst Resume Examples & Samples
- Certified Business Continuity Professional or other industry certification preferred
- Expertise with Business Continuity Management and Planning. Strong understanding of IT processes and disaster recovery technologies required
- Five years of related professional working experience required
- Banking experience preferred
- Strong problem solving expertise
- Ability to maintain professional demeanor under stressful conditions
- A bachelor degree is preferred
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Senior Business Continuity Analyst Resume Examples & Samples
- Work with departmental BCP Coordinators throughout the company to facilitate the development and maintenance of business continuity and disaster recovery plans
- Bachelor’s degree preferred or equivalent education, training and experience in Business, Information Technology, Management of Information Systems or related field
- Minimum five years’ experience in business continuity
- Associate Business Continuity Planner (ABCP), Certified Business Continuity Planner (CBCP), or other business continuity related certification is desirable
- Experience working with Archer, LDRPS and MIR3 is desirable
- Experience interacting with external vendors is a plus
- Ability to communicate with technical and non-technical audiences
- Proficiency in MS Office suite is required particularly Word Mail Merge
- Tech savvy but not specifically a technologist (experience working with IT organizations and understanding IT technologies)
- Experience working in a team-oriented environment
- Self-motivated and directed
- Excellent analytical and problem-solving abilities
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Business Continuity Analyst Resume Examples & Samples
- 4-6 years’ experience working with technology governance, risk, data privacy, business continuity, and compliance activities
- Experience working with Safe Harbor, GPDR, NIST 800-34 and other risk assessment methodologies
- Experience working with global privacy and compliance standards and business continuity plans as well familiarity with information security frameworks
- Ability to analyze, communicate, articulate governance and compliance trends and program requirements
- Experience in working with modern cloud Software as a Service (SaaS) and Platform as a Service (SaaS) environments
- Experience in real estate, retail, and subscription based business sectors
- Strong project planning and project management experience
- Proven ability to establish and manage “dotted-line” business relationships to deliver agreed outcomes/deliverables
- Bachelor's or Master's degree in business, finance, computer science, information systems, engineering, or a related discipline
- Experience in high growth startup environments
- Industry certifications such as CIPP, CBCP, or CRISC
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Senior Business Continuity Analyst Resume Examples & Samples
- Bachelor’s degree in Computer Science/Information Systems or a business field is a plus
- A minimum of three years of experience in a Business Continuity- and/or Disaster Recovery-related area
- Demonstrated proficiency in following instructions, problem solving, proof reading, quality assurance, analytical skills, and MS Office (Visio, Word, Excel, Project)
- Must be able to understand technology to write thorough documentation
- Crisis Management experience required
- Must be able to demonstrate knowledge in both disaster recovery and business continuity
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Business Continuity Analyst Resume Examples & Samples
- Review current business continuity plans and processes. Continuously ensure plans are current and viable. Manage plan update schedule for locations as assigned; provide reminders and support to BC coordinators to ensure timely plan maintenance
- Provide assistance as required to support existing tools and technology, as well as evaluate and recommend new solutions and technologies that can deliver improved efficiencies and capabilities in support of program objectives
- Liaise with Global Security to utilize our Mass Notification System for scheduling and reporting notifications tests for business continuity program
- Administer and run our business continuity management system (currently eBRP )
- Data Management, which includes, but is not limited to updates and deletions of applications, employees, teams, etc
- Provide system training to BC Plan Owners/Plan Administrators
- Liaise with Learning Solutions Team to handle training material located on our learning management system
- Prepare reports on BC status and activity for BCMO managements and plan owners using various tools
- Assist the Thomson Reuters corporate customer assurance organization with responding to customer questionnaires by representing business continuity in conjunction with the BC managers
- Assist in the creation of business continuity documentation, including BC plans, training material, test scenarios and reports
- Develop and maintain a knowledge repository of business continuity related information to streamline and standardize responses to questionnaires
- Run our information offering to the business units – including HUB, SharePoint and ServiceNow
- Assist in management of risks – using the SARR tool
- Perform other business continuity tasks as assigned by leadership
- A minimum of 1+ years of technology experience with exposure to business continuity concepts
- Experience with business continuity management good practice, for example, BCI or DRI
- Experience in a rapidly changing environment where priorities are subject to frequent change
- Experience with BC should include plan use and implementation of BC tools such as planning software, project, and emergency notification tools
- Strong verbal and written communication skills and ability to communicate effectively with both technical and non-technical colleagues and partners at all levels
- Demonstrated training and presentation skills
- Highly motivated, can-do, and self-directing; analytical
- Basic project management skills and a shown ability to collaborate, and deliver effectively in a dynamic, complex, and matrixed environment on a global scale
- Flexibility to support Business units in the event of a serious incident
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Senior Business Continuity Analyst Resume Examples & Samples
- A bachelor’s degree in a business-related field
- At least five years of experience, specifically in business continuity and/or disaster recovery
- Business continuity and risk management certification (ABCP, CBCP, MBCP, ARM, CRM)
- Knowledge of best practice frameworks (DRII, COBIT, NIST, ITIL, ISO17799) preferred
- Ability to perform analytical work, such as impact assessments and risk assessments
- Ability to appropriately interact with all levels of management and business continuity coordinators
- Ability to create, review and/or revise formal company documentation including but not limited to policies, standards, procedures and recovery/contingency plan
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Business Continuity Analyst Resume Examples & Samples
- Responsible for coordinating all aspects of the BC program for one or more business segments to ensure the company can effectively recover critical processes, applications, and systems in the event of a disaster
- Facilitate risk analysis for SunTrust business segments and/or corporate functional areas to identify points of vulnerability and recommend disaster avoidance and reduction strategies
- Provide guidance to, direct, and coordinate the efforts of Business Continuity Coordinators and Planners in the development of recovery procedures for all areas of the organization
- Participate in the Business Impact Analysis (BIA) to determine critical business processes, identify acceptable RTOs, and establish the resources required for the successful resumption of business operations in the event of a disaster
- Provide professional guidance and direction to BC Coordinators, Planners, and business partners throughout the entire continuity planning life-cycle, to ensure plans are sufficiently documented to effectively recover the bank and meet SunTrust policies and procedures and regulatory requirements
- Conduct quality assessments to verify that plans meet established standards, business needs, and regulatory requirements
- Coordinate the testing of business continuity plans to assure that recovery procedures are effective for the resumption of business processes
- Develop scenarios that provide effective exercises and ensures plans are adequately tested
- Conduct lessons learned reviews following actual events and exercises
- Responsible for reviewing and updating the Corporate BC and DR Policies and procedures as directed by the BC/DR Manager
- Serve as a member of the Corporate Incident Response Team and provide support during emergency situations and incidents
- Participate in the technology problem resolution process to provide information to the BC/DR team regarding active technology issues
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Business Continuity Analyst Resume Examples & Samples
- Administer the operations and governance process for the business continuity program
- Execute communication plans as directed to support and facilitate efficient continuation of business operations in the event of a business interruption
- Evaluate gaps in BCBSRI business continuity, emergency, and disaster recovery plans
- Assist business units with analysis of essential, time-sensitive business functions to determine appropriate recovery time periods and necessary resources
- Conduct periodic tests of business area plans to audit content, accuracy, completeness. Ensure key business associates are identified and know how to perform their responsibilities in the event of an emergency/business interruption
- Coordinate business test results for technology recovery exercises. Collaborate with internal departments to ensure business requirements are developed and testing of business continuity strategies and plans occurs
- Assist business units with the training and education of employees on business continuity plans and strategies
- Collaborate with internal audit, enterprise risk management, and information technology to assist business units with compliance and business continuity risk mitigation efforts
- Bachelor's degree in Business, Information Management or related field; or an equivalent combination of education and work experience
- Three or more years of experience in business continuity management, information systems support, change management, risk management, or disaster recovery planning
- Five or more years of experience with Microsoft Excel and PowerPoint presentations
- Experience running training and testing exercises
- Three or more years of experience in the health insurance industry
- Certifications: Associate Business Continuity Professional, Business Continuity Professional, or Master Business Continuity Professional
- Proficiency using SunGard Assurance CM or other Business Continuity Planning Software
- Proficiency using SunGard AssuranceNM, Emergency Notification tool
- Knowledge of federal, state, local or other applicable regulatory requirements
- Business Continuity/Disaster Recovery planning concepts, strategies and methodologies
- Understanding of network infrastructures, data management concepts, server and desktop virtualization, IBM server environments, routing protocols, and enterprise backup systems
- Strategic and critical thinking skills
- Strong business acumen and political savvy
- Ability to work effectively with a wide variety of people in individual and group settings
- Excellent planning and organizing skills, with the ability to prioritize and respond to shifting deadlines
- Ability to manage diverse and deadline-oriented workflow
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Business Continuity Analyst Resume Examples & Samples
- Minimum 2 years' experience in a Business Analyst/Continuity role with a specialty in IT Operations, Recovery Strategy, Crisis/Risk Management, Response Planning, Meeting Facilitation, OR Program Office experience
- Demonstrated ability to develop a client relationship within a project
- Ability to deliver quality work on time
- Technical or analytical skills from a previous position
- Bachelor's degree at an accredited university
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Business Continuity Analyst Resume Examples & Samples
- 2-3 years experience at industrial facilities conducting contingency planning activities, performing training, and conducting risk assessments
- Strong analytical, organizational, and decision-making skills,
- Strong verbal / written communications. Must be able to interface and coordinate work efficiently and effectively with business partners in remote locations,
- Strong administrative skills, with effectiveness in developing tasks and managing resources to achieve target dates,
- Must be a leader and a productive team player,
- Strong PC skills (Microsoft Office, Word, Excel, PowerPoint, etc.)
- Associates Degree or higher
- Certification as an Associate Business Continuity Professional through DRII or similar
- Experience working in the semiconductor manufacturing or similar environment
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Business Continuity Analyst Resume Examples & Samples
- Commercial experience in a technology led position with exposure to business continuity concepts
- Knowledge of Thomson Reuters products and services
- Experience in Technical Operations
- Experience in Facilities Management
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Business Continuity Analyst Resume Examples & Samples
- Ensure implementation of business continuity and risk mitigation policies and procedures
- Ability to be able to work under pressure and think quickly in the event of a true disaster required
- Be a team player and have a "passion" for continuity solutions and be customer focused to drive consistent high-quality delivery requited
- The successful candidate must have very strong communication skills and be comfortable working with all levels of the organization throughout the full business continuity life cycle
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HBO Business Continuity Analyst Resume Examples & Samples
- Support Senior Manager in the development, enhancement and maintenance of Business Continuity Plans (BCPs) with Owners
- Ensure Plans components are updated timely/accurately and follow up with subject matter experts and Plan Owners, per audit standards
- Prepare and analyze quarterly metrics and BCM status reports for Executive Steering and Advisory Committees
- Design, develop and deliver educational materials including unique methodologies for tabletop, gaming and e-learning platforms
- Implement and administer enterprise-wide BCM Planning software (Fusion)
- Conduct periodic Business Impact Analysis (BIA) including evaluating results within the Fusion planning tool
- Conduct risk assessments (vendor and location risk assessments within Fusion)
- Participate in development of materials and meeting minutes for Advisory Committee meetings
- Conduct training sessions for our BC Community (Plan Owners and Administrators)
- Prepare agendas and coordinate plans for BCCM related meetings
- Support the Director and Senior Manager as needed in global expansion of BCM program
- Cross-train in Crisis Management Analyst role, as needed
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Business Continuity Analyst Resume Examples & Samples
- Maintenance of tools that support expeditious response and recovery
- Development and maintenance of protocols that enable unified command and control
- Development, delivery and tracking of training and awareness materials
- Research, interpretation and enforcement of regulations and standards at varying levels (local site, application, specific business areas, enterprise and global)
- Support to enterprise business continuity compliance to include enforcing company policies and procedures, auditing and establishing metrics to evaluate the health/effectiveness at various company elements
- Objectively evaluate tests, capture lessons learned and drive process improvement
- Quality review documentation to ensure recoverability and drive constant state of readiness
- Support ongoing risk analysis at various company elements
- Logistics support during crisis events
- 6 years of relative experience in a security, emergency response, crisis management, IT recovery or business recovery field
- Working knowledge of the Incident Command System
- Strong working knowledge of MS Office Suite (Word, Excel, PowerPoint)
- Completion of NIMS/ICS Courses (ICS-100, ICS-200, ICS-300, ICS-400, NIMS IS-700, NIMS IS-701, NIMS IS-702, NIMS IS-703, NIMS IS-706, NIMS IS-800)
- Certification through Disaster Recovery Institute International (DRII)
- Working knowledge of Northrop Grumman Command Media structure and content
- Experience in building and delivering training and executive briefings
- Working knowledge of SharePoint, Adobe Acrobat, Captivate, and inDesign
- Ability to obtain a Secret clearance. Additional clearances may also be required upon hire
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Business Continuity Analyst Resume Examples & Samples
- Proficient in using multiple software applications simultaneously (software multi-tasking)
- Proficient knowledge of Microsoft suite
- Fluent English & Japanese speaking, writing and reading. Especially verbal communication with English-native speakers in English
- Must be able to navigate menus and perform logic based searches of data
- Multitasking skills to support the ability to prioritize alarms, answer multiple phone lines, and efficiently dispatch security officer
- Experience balancing stress and workload to ensure continuity of operations
- Must be flexible to work any shift 7 days, 24 hours including Holidays
- Communicates effectively both on the phone and in group environments during stressful times
- Identifies gaps in controls and processes and escalates to manager
- Considers customer experience in the execution or handling of specific escalations cases and projects
- Generally requires a Bachelor’s degree, priority English or Japanese major
- Previous customer service experience
- Strong responsibility and execution ability
