Business Relationship Manager Resume Samples

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D Sipes

Donnie

Sipes

2008 Alexandra Pike

Houston

+1 (555) 528 8126

2008 Alexandra Pike

Houston

Phone

p +1 (555) 528 8126

Experience Experience

Dallas, TX

Business Relationship Manager

Dallas, TX

Sanford, Feil and Trantow

Dallas, TX

Business Relationship Manager

Work with Regulatory teams and external service providers to align the DB strategy for any development work and process improvement
Develop and implement sector strategies and career pathways as the City’s workforce development operating framework
Collaborate with stakeholders in the workforce system to develop the sector strategy approach to workforce development
Work closely with stakeholders and Service Provider delivery personnel to effectively execute specific aspects of IT services delivery by
Establishing and monitoring service levels as developed and agreed in association with ADM Service Delivery Managers, Sr. Application Leads and Vendors
Work with Service Provider delivery managers to
Looks for and facilitates process improvement and system integration opportunities across the businesses, and works closely with managers on implementation

New York, NY

IT Business Relationship Manager

New York, NY

Schiller-Effertz

New York, NY

IT Business Relationship Manager

Involved with the planning, controlling and monitoring, and also managing and directing the assigned project resources to best meet project objectives
Responsible for updating Marketing IS and Global Commercial IS teams regarding, upcoming projects and ensure resources are in place to support all initiatives
Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
English fluent (writing, reading and speaking)
Creating, reviewing engagement proposals and initiating projects
Partner with Marketing to define and document a multi-year roadmap for leveraging and enhancing IT assets and services
Defining / agreeing IT delivery priorities

present

San Francisco, CA

Small Business Relationship Manager

San Francisco, CA

Daugherty Group

present

San Francisco, CA

Small Business Relationship Manager

present

Control and maintain margin in line with business plan for portfolio and conduct all pricing reviews (including pricing of new pieces of business and/or change requests)
Achieve uplift in assigned portfolio as agreed with Manager
Establish a rolling relationship plan (looking at least 9 months ahead) clearly distinguishing activities by sector / customer
Provide exceptional customer service to internal and external customers, improving customer satisfaction to achieve divisional goals to significantly increase market share
Revenue generating initiatives
Manage a portfolio of up to 150 customers, expected to grow portfolio by deepening existing relationships
Customer surveys product launches

Education Education

Bachelor’s Degree in Business Administration

University of Georgia

Bachelor’s Degree in Business Administration

Skills Skills

Professional Development: Drives personal development and influences others as appropriate with the ability to present ideas and issues in a thoughtful manner
Excellent organizational skills and the ability to complete a high volume of work with accuracy
Understanding and proficiency of analytical credit concepts and capability to translate those into marketing messages for external audiences
Open minded, able to share information, transfer knowledge and expertise to team members
Good Stakeholder Management skills and capable of influencing stakeholders
Ability to work independently, yet is highly team oriented to support both programs
Strong ability to build trust, relationships and partnerships
Strong attention to detail
Excellent communication skills including ability to influence and negotiate
Excellent knowledge in relevant software application

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15 Business Relationship Manager resume templates

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Business Relationship Manager Resume Examples & Samples

Builds strong reliable and sustaining relationships with customers to ensure that their current and future business plans and strategies are adequately reflected within IT strategies, development and operational plans
Responsible for managing and providing leadership and direction for all IT resources including the site Service Delivery Manager within each business unit of responsibility. Responsible for all Performance Reviews and Development
Responsible for overseeing the deployment of Global/Regional projects and programs in co-ordination with the appropriate IT teams
Assists in the preparation, deployment and (post) hypercare support of SMI by
Engaging IT resources
Ensuring that the roles of the Power Users and local/regional business owners are understood, endorsed by local/
Enabling and promoting the adoption of new templates and
Managing initiation process for new recruits for IT services
Assists in developing business case and project charter for global brand IT initiatives
Supporting and participating (where applicable) in the governance framework
Provide strategic direction to business leaders and their teams by identifying areas where technology can assist the business to create new opportunities, support the achievement of their goals or operate more efficiently and cost effectively. Works closely with business units to help them incorporate IT services and solutions in their overall business plan/strategy
Works closely with the customer to ensure that IT supports growth and innovation within the business
Prepares and manages the expense and capital budget for IT services to meet business unit needs in close collaboration with the Business Leadership and Finance team
Becomes a member of and actively participates in the relevant local leadership providing opinion and advice on all IT related matters
Monitors and reviews key performance indicators and service level agreements to ensure that IT is delivering on commitments and meeting or exceeding business needs
Acts as the primary point of contact for the delivery of IT services to the business, servicing as the primary customer advocate for the provision of IT services, a sensing mechanism and barometer of overall service quality
Works closely with the appropriate areas within IT to ensure effective project and service delivery to customers
Promotes available IT services and solutions and encourages shared solutions across business units
Ensures high quality delivery of IT products and services and minimizes the impact of service quality issues
Responsible for communicating IT catalogue, costs, and initiatives to business units; optimizes the cost/benefit mix of end-to-end IT services
Assists business units in understanding IT contributions for overall business plan / strategy
Communicates IT policies to business units and assists in ensuring compliance
Works “in the field” with the customer wherever they may be located
Position requires at least 10 years' of related experience with consumer products, retail sales, marketing, distribution or other related industries
At least 5 years' experience in business processes, information systems, technology and partnering with customers at senior level
Ability to think strategically and creatively and communicate effecitvely in a fast-moving, rapdily growing area
Excellent interpersonal skills and ability to work with wide range of partners
Proven track record in developing and sustaining relationships with different customer groups
Strong influencing and persuasion skills essential
Ability to manage conflict such that relationships are contained and results are accepted
Demonstrates cultural sensitivity and adjusts approach to optimize and develop relationships. Multi-lingual preferred
Demonstrates proactive and positive approach to solving problems and executes with excellence
Strong communication and analytical skills required. Must demonstrate good listening skills
Excellent oral and written communication skills, experienced in speaking with customers in non-technical terms
Demonstrates creative thinking beyond the boundaries of existing industry practices and client mindsets
Interest in and understanding of technology innovation and how it can help the business unit
Ability to understand business concepts and relate them to the GIS organization and vice versa
Understands the intricacies and relationships between different parts of the customer’s business – geographic, market and user nuances – and how the business unit participates in the corporate structure
Knowledge of SAP ERP and/or experience with implementing SAP ERP is required
Self-starter who has the ability to work independently
Strong customer and service focus
Well organized with a process focus
Knowledge of best-in-class social technologies and digital media
Knowledge of GIS service offering preferred
Min 50% travel

Business Relationship Manager Resume Examples & Samples

Developing healthy working relationships with key partners in the supported lines of business
Business Analysis – understanding and analysing business processes, problems and need, and proposing appropriate solutions
Ensuring delivery of appropriate solutions
Ensuring effective support of the provided solutions
Developing a strategy for IT in support of the business strategy. This includes seeking input from the business at key planning points such as AOP and the Five Year Plan submission
Business/IT Relationship activities such as monthly progress and planning meetings. This includes seeking feedback from the supported business on technology team performance. It also includes educating the business users on technology solutions, potential and delivery processes in order to manage expectations successfully
Tracking status of projects and other activities
Remaining fully aware of the evolving business strategy for the supported LOBs
Identifying the technology and information components of business strategy and initiatives
Folding the above into the IT strategy, both medium and long term
Working with the IT delivery teams to ensure effective resource planning in the delivery and support of solutions
Managing relationships with and solution delivery by the Technicolor SAP sustainment team
Managing relationships with and solution delivery by other technology vendors
Extensive experience of business analysis, solution determination, delivery and support
Proven experience with Agile Scrum project delivery
A good understanding of the implementation and usage of SAP solutions for order processing and supply chain
SAP AP, SD experience
Other project management qualifications such as PRINCE2
Bachelor degree education level or equivalent
SAP AP, SD qualifications
Second European language, such as French, German or Spanish

Business Relationship Manager Resume Examples & Samples

Building relationships as a trusted business partner with key business stakeholders and to act as a focal point for delivery of IT services. Ensuring the IT strategy is communicated effectively to key stakeholders
Owning approved business driven IT programs & projects and management of their respective business cases, ensuring that they deliver business value, from green light to project delivery. Monitoring, and reviewing all project and program economics including costs, operational budgets, staffing requirements, resources, and risks
Identifying strategic application of IT and initiating investigation and development of innovative methods of exploiting IT assets, to the benefit of the business
Initiating and facilitating open communication and discussion between stakeholders. Captures and disseminates technical and business information
Managing demand for applications services work and prioritizing requests for application enhancements and new development across the business portfolio supported, working with the head of Regional IT Business Services to manage demand across the Line of Business or region, ensuring business alignment. Managed packaged releases on time, within budget and to the highest level of quality
Responsible for the provisioning of day to day support for the business applications within the realm of responsibility to the associated end user community
Responsible for ensuring that the business application vertical has the appropriate
Establishing and monitoring service levels as developed and agreed in association with ADM Service Delivery Managers, Sr. Application Leads and Vendors
Vendor / Partner Management
Responsible for establishing and maintaining relationships with key vendors/partners that
5 % Strategic Planning - Participate in business and IT strategic planning; define IT needs of business units; help develop IT strategy and funding plans in alignment with business needs; promote innovative thinking and utilization of IT resources in the business. Understand the workings and strategy of the business as well as current market trends. Understand the strategy and direction of IT within SPE
5 % Demand Management – Represents the overall technology solution portfolio for a given business area. Oversees the quality and delivery of IT services in support of business expansion and business operations. Prioritizes requests and secures stakeholder support and funding. Accountable for defining and initiation of projects through green lighting
30 % Customer Relationship Management – Manages customer expectations; resolve customer satisfaction issues; train and educate customers on the use of technology; ensure business unit is receiving appropriate and adequate levels of IT services; offer alternate solutions to customer problems (e.g. process changes); communicate IT goals, activities and accomplishments to the business
10% Leadership, Staff Development and Financial Management – Provide advice direction and coaching to other IT staff. Develop staff to understand the business as well as the technology. Develop and manage department and project budgets
50 % Project Management & Service Management – Initiates, owns and drives support for application production systems and projects to be delivered on time, within budget and containing the agreed upon functionality with quality. Works closely & collaboratively with BA’s, ADM and EIS towers to seamlessly insure high quality IT service delivery. Supports proper implementation of appropriate compliance, security and controls as defined by SPE policy and governance and group information security

Senior Manager Sales & Marketing Applications Business Relationship Manager Resume Examples & Samples

Proactively serve as a “trusted business partner” and the primary point of contact from GIS for business leaders of assigned area. Represent GIS in articulating GIS’s services and capabilities
Represent GIS by maintaining a high degree of visibility within the business and attending business meetings and appropriate management forums, providing a central point of information for all related GIS activities
Represent the business needs and interests within GIS, contributing to appropriate IS team, operational and development meetings
Work with business area leaders to collaboratively define, shape, articulate and prioritize requirements and business cases for new or changed IS services and develop strategic IS enabled roadmaps (typically covering 1 – 3 years) required to support the overall business area/functional strategy and roadmap
Maintain a detailed knowledge of the key business processes and systems employed by the business
Maintain a current, detailed understanding of both Business and GIS strategy
Assist with the prioritization of projects, particularly using cost / benefit analysis to proactively manage business demand
Maintain a detailed understanding of GIS operational performance and progress of ongoing development, playing a leading role in problem resolution
Assist with the operational and commercial relationship management of third party suppliers
Assist the business to form process and systems solutions that are appropriate and adequate to satisfy both tactical and strategic business needs
Play a proactive role in Service Level Agreement negotiations
Act as a project leader/manager, coordinating the work of both internal and external IS resources when required
Educate GIS counterparts (Architecture/Solution Delivery/Infrastructure & Operations/PMO) on business unit goals and objectives and educates the business on the value of information technology
Ensure that business and IS relationships are fully aligned throughout all areas of responsibility
Act as a single point of focus of escalation for issue resolution and project requests
Ensure transparency to operational group of new or changing requirements and their impact on GIS initiatives
Manage departmental budget, authorize expenditures and monitor results
Supervise multiple GIS managers, business analysts, team leaders and assigned contract resources. Perform performance and salary administration tasks and provide skill development guidance for team members and assist them in facilitating progress toward career goals
Bachelor’s Degree required, MBA preferred. An equivalent combination of education and experience may be considered
10+ years of progressively increasing Business Systems Analysis, Project Management, and IS Leadership and Management experience in a complex global environment
Demonstrated strategic planning experience for both business and systems
Demonstrated successful project and program management
Process improvement leadership
Demonstrated experience in managing and mentoring a team of diverse managers and business system analysts and contractors to deliver complex and reliable solutions to a diverse set of businesses and stakeholders
Demonstrated experience in process mapping, project management, training and testing
Knowledge of industry trends in Sales and Marketing tools, especially as they relate to the Apparel & Footwear business
Business process knowledge across multiple of the following departments is highly desirable
Merchandising
Creative Services
Design
Experience with the following
Creative asset development processes of apparel and footwear products
Working with foreign offices, factories, and vendors in the Apparel/Footwear or other consumer product goods industry
Organizational structure and processes of internal and external sales teams and marketing teams
Sales force automation systems is desirable
Definition, development, implementation, and support of a global B2B site
Foundational CRM systems and capabilities
Digital asset management systems and functionality
Visual Merchandising and POP order management system
Catalog Management systems
Knowledge of the outdoor industry and the Apparel/Footwear industry sufficient to be credible and influential with senior management

Business Relationship Manager Resume Examples & Samples

Develop and drive a strategy for Relationship Management focussing on internal and external clients to grow the business
Develop and implement a segmentation framework of clients that identifies client value and retention status, ensuring alignment to support the retention, revenue and referenceability strategy
Identify opportunities internally with Sales, Service and Implementation to deliver superior solutions to clients, whilst proactively cross-selling ADP’s products and services
Conduct regular client portfolio reviews and maintain a core understanding of each client’s business, industry and associated markets
Identify, develop and implement strategies for the business to ensure improvements to client issues, service and processes
Report on current trends and opportunities, recommending product enhancements based on systemic analysis of product gaps
Proactively engage and manage end to end relationship management throughout the sales, implementation and service process phases
Proactively build and maintain a strong and productive network of existing client relationships whilst ensuring focus on quality and profitability. Provide strong people leadership to Relationship Management team nationally
Significant experience with relationship management, sales, implementation, project management in a complex service delivery environment
Significant experience in managing a team of professionals, driving a high performance culture across a large organisation
Experienced in developing and implementing initiatives designed to fuel growth – with demonstrated success in a previous role
Communicate effectively at all levels, including board level, and demonstrate personal integrity and professional authority in all dealings with colleagues and clients
Anticipate, identify and analyse problems and opportunities, establish priorities and efficiently allocate and utilise resources
Analysis reporting and strong metric experience. Sufficiently flexible to adapt and respond to the needs of continuously shifting goals

Business Relationship Manager Resume Examples & Samples

Monitors projects with regards to budget and time constraints to ensure that projects remain within projected allocations and timeframes
Provide account management support for the assigned customers and maintain a positive working relationship between MTS and assigned customers
Manage and oversee all customer billing processes and pricing strategies with accuracy and appropriate interpretation of contractual agreements
Bachelor of Business Administration or related discipline; or equivalent education and relevant professional work experience. Computer Science or Engineering degree desirable
At least five years’ experience in business management and operations preferably in the technology management field
Strong interpersonal, collaboration, mentorship, motivation, leadership, and organizational development skills; ability to interact effectively with the highest levels of organizations, including executive leadership
Requires proven leadership, resource, and people management skills; advanced leadership skills with all employee levels including executive leadership
Advanced knowledge and understanding of talent acquisition/management and development
Strategic thinking and analysis capabilities including identifying risks and opportunities across MTS line of business
Excellent command of strategic planning concepts and techniques. Ability to translate strategic needs to operational capability development
Strong MS Office Suite knowledge
Strong MS Project knowledge
Strong financial modeling skills including the ability to forecast, budget, and perform trend analysis. Strong project management skills to support Project Office activities
Strong organizational, planning, time management, and delegation skills
Proven experience leading multiple projects and initiatives simultaneously
Ability to lead and develop effective line of business support strategies, goals and objectives
Highly developed communication (oral and written), presentation and negotiating skills; including presenting concepts/recommendations to various levels in the organization
Advanced problem solving/business decision making experience involving evaluating alternatives/impacts to arrive at effective solutions
Strong understanding of project financials, ability to advise senior management regarding projects’ financial health leveraging project reports
Strong customer management and relationship management, collaboration, and teamwork skills
Ability and willingness to travel as mandated by business and customer demands

Technical Business Relationship Manager Resume Examples & Samples

The role is a Pan-European role
The role would be supported in each country (including UK) by the local EMEA IT organisations in-situ in terms of IT Service Provisioning. While these resources would not report directly to this role, there would be a great dealing of interaction involved and required
The role would require travel (as necessary), certainly very regular visits to the UK based TV organisations, and quarterly to the EMEA operations in France, Germany, Italy & Russia
The role is Customer facing and would have accountability and responsibility for the overall delivery and measurement of service delivery to the TV production companies
This role would be required to build trusting relationships with the TV production companies, be Customer Service focused and help us transition our service delivery model to the next level of maturity
There would be a requirement for interfacing & integration with the IT Production Services (ITPS) organization in Culver City, CA in the US in order to leverage tools, techniques and technologies that are available for the benefit of the EMEA region
This role would become the main subject matter expert and key point of contact in EMEA for International TV Productions
Must have TV Production lifecycle experience, typically at least 3-5 years
Should have experience of the production business processes (pre-production/post production)
Be conversant with the challenges involved in the TV production working environment
Must have experience of the post production environment, tools and technologies
Must have an IT technical background and be conversant with the Apple Mac environment as it is used in TV productions
Must be conversant with networking (Lan/Wan), desktop provisioning (PC/Mac), internet protocols, local storage systems, post production software, content management systems, etc
Should be conversant with the various tools and software required to run and manage TV productions
While the role does not have direct line management responsibility, the candidate should have the skills to co-ordinate resources and manage remotely and virtually as necessary to deliver the necessary services
This would be a good opportunity for someone who has worked for a niche consultancy in this area and who has the aspiration of stepping into a pan-European internal corporate role

Director IT Business Relationship Manager Studio Participations Resume Examples & Samples

Build relationship as a trusted business partner with key business executives and be focal point for delivery of IT services
Initiating and facilitating communications between stakeholders, acting as a primary point of contact for defined groups
Facilitating open communication and discussion between stakeholders. Captures and disseminates technical and business information
Managing a team of project managers & business analysts comprised of employees and service providers to drive and own the definition of business requirements
Identifying and acquiring new IT services for the business and owning documentation of such for the IT Service Catalog
Establishing and monitoring and the service levels as developed and agreed in association with ADM Service Delivery Managers and Sr. Application Leads
Ensure that all demand from the business enters IT pipeline appropriately and reporting status on that demand back to business constituents
Delivery Oversight (40%) – Initiates and provides oversight for application development projects that are delivered on time, within budget and containing the agreed upon functionality. Works closely & collaboratively with ADM and EIS towers to seamlessly insure high quality IT service delivery. Supports the proper implementation of appropriate compliance, security and controls as defined by SPE policy and governance
Demand Management (20%) – Represents the overall technology solution portfolio for a given business area. Oversees the quality and delivery of IT services in support of business expansion and business operations. Prioritizes requests and secures stakeholder support and funding. Accountable for defining and initiation of projects through green lighting
Leadership, Staff Development and Financial Management (20%) – Provide direction and coaching to the IT staff. Develop the staff to understand the business as well as the technology. Develop and manage department and project budgets
Strategic Planning (10%) - Participate in business and IT strategic planning; define IT needs of business units; help develop IT strategy and funding plans in alignment with business needs; promote innovative thinking and utilization of IT resources in the business. Understand the workings and strategy of the business as well as current market trends. Understand the strategy and direction of IT within SPE
Customer Relationship Management (10%) – Manages customer expectations; resolve customer satisfaction issues; train and educate customers on the use of technology; ensure business unit is receiving appropriate and adequate levels of IT services; offer alternate solutions to customer problems (e.g. process changes); communicate IT goals, activities and accomplishments to the business
Experience as a consultant or facilitator with the ability to gather requirements for business areas supported by Corporate IT
Project and program management experience. Several projects will need to be managed at the same time and most are vendor managed
Familiar with the ITIL Framework and demand processes across the IT organization
Knowledge of enterprise IT Strategy, ITIL, IT Best Practice and Change Delivery
5+ years’ experience in managing leadership level business relationships within the entertainment industry
Proven history of IT management in either project management or application support management, with 5+ years of experience managing technology teams
Organize and lead the creation of all collateral required to initiate a project (including vision document, business case/cost benefit analysis, high level requirements specifications, and other elaboration phase outputs). Assess/recommend skills and resources needed to successfully complete project(s) and achieve the business and IT goals
Organize the project team (people needed in the business and IT organizations, as well as third parties). Ensure all policies for on boarding new resources and vendors are followed. Create or supervise the creation of the project schedule, ensuring that it conforms to the System Development Lifecycle as appropriate
Maintain the project budget, project tracking and reporting requirements, and status reporting. Ensure that company controls are observed and applied to all projects under management. Ensure that a communications strategy and risk mitigation plan has been created and signed off by project stakeholders, and is being followed. Establish and maintain clear escalation procedures so that problems and issues encountered are addressed in a timely manner
For projects involving third parties, the project manager is accountable for ensuring that clear specifications are developed and communicated to the third parties (e.g. Preferred Service Providers), including criteria for acceptance of the outputs from the third parties
Entertainment industry experience (preferred)
PARIS implementation experience (preferred)
Outside Participations and or Residuals knowledge (preferred)
Proven experience assisting business with establishing data governance strategy and models, including policy, process, and procedures (ownership & accountability for management of identity attributes)
Ultimately this BRM Director role will be primarily responsible for demand management. This will include

Business Relationship Manager / BA Resume Examples & Samples

Educating global users about the benefits of the new products
Facilitating employee access and formalizing the access request processes
Providing clear, comprehensive user guides
Performing demos for training and sales support purposes
Supporting client onboarding and setup
Communicating pertinent feedback to the development teams
Oversight of local staff and related administrative responsibilities
7+ years experience in Sales, BA or client facing BRM role
Significant financial industry experience required; software development exposure a plus
Experience successfully managing a staff
Proven Self Starter

Gcg Business Relationship Manager Resume Examples & Samples

This position is suitable for you if you possess at least 2 years of Business Banking frontline Sales experience
You must have a proven track record in sales and a good understanding of credit, KYC, compliance and local banking regulations
Strong interpersonal and sales skills are also prerequisites, as are commitment to set goals and meticulous work

IT Business Relationship Manager Resume Examples & Samples

Primary liaison between SPE’s EMEA IT division and SPT’s EMEA television production company, responsible for defining IT demand and the delivery of prescribed technology and services to support day to day operations and enable/meet business future strategic goals with IT tools/services
Build strong relationships and be a trusted business partner with key business TV production executives and be the focal point for delivery of first rate customer service in the delivery of IT services to SPT’s EMEA TV production companies
Ensure that customer expectations are managed and serviced in a professional manner and within time necessary to support production needs
Facilitate/Provide training and education where necessary to customers to enable use of technology
Offer alternate solutions to customer problems where available
Remain up to date on the strategy of the companies supported, and SPE’s overall Global SPE IT strategy in this domain
Minimum five year’s experience providing IT solutions and services in the television, or film production, environment
Strong customer service skills strong team player and the ability to manage virtual teams
Sufficient understanding of scripted and nonscripted TV development, production and post production processes to enable the creation of and continued appraisal and update of a thorough IT services plan for production companies at various stages of development
Strong listening and troubleshooting skills
IT technical background, with understanding of Mac environment as it is used in the TV production environment
Strong project management skills – including the ability to coordinate resources and manage projects remotely, using employees who are not direct reports
Minimum of five years experience

Gcg-business Relationship Manager Resume Examples & Samples

Manage portfolio of largely non-borrowing clients on a daily basis including servicing clients’ banking requests
Identify opportunities to cross-sell NTP to existing clients
Acquire NTB and refer sales opportunities to other banking segments within CitiBusiness or Citibank
Adherence to KYC and compliance policies and banking regulations when discharging responsibilities
Input of sales opportunities into sales interface and ensuring performance MTD is to expectations and comparable with peers
At least 2 years of Business Banking frontline Sales experience
Proven track record in Sales
Good understanding of KYC, compliance and local banking regulations

Business Relationship Manager Resume Examples & Samples

4-6 years of experience
5-10 years of management and leadership experience (IT or Cabela’s business)
Knowledge of Project Management and Software Development Life Cycle methods
Excellent communication, organization, presentation and training skills
Knowledge of technology trends, technology architectures and business trends
Ability to define business processes and models and align those processes and models with cost-effective operational and strategic technologies on behalf of corporate business partners
Ability to operate at a strategic level, ability to lead technical teams, ability to communicate, negotiate, and synthesize, high level of interpersonal skills, proven ability to deliver, a continuous improvement ethic, ability to accept and manage change, ability to inspire and build trust is critical
Consultative orientation and the ability to perform as an effective internal consultant from both technology and business vantage points. The ability to frame complex problems and sell simple and complex solutions
Must possess good business acumen and decisiveness. The ability to operate in ambiguous or dynamic environment is mandatory
A strong passion to provide excellent internal and external customer service, illustrating a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly

Small Business Relationship Manager Training Consultant Resume Examples & Samples

Consults with internal clients to determine specific training needs for employee groups. Recommends training solutions
Creates course content, lesson plans, audio/visual aids, test criteria, handouts, learning aids and evaluation/measurement tools. Coordinates required equipment and training aids. Ensures the effectiveness of related training materials (i.e., procedures, manuals, handouts, etc.)
Develops and implements career development programs and/or career resource centers, including skill inventories, succession/career planning programs, and full-circle feedback instruments
Confers with internal clients regarding individuals, work groups, units or divisions using organizational development interventions to improve communication, management problems and processes
Delivers classroom training and facilitates group workshops
Prepares project plans (e. g, scheduling, costs, human resources and operational issues, etc.)
Assists in the development of the training budget and monitors certain areas of the budget throughout the year
Maintains contacts in organizational development and training associations to keep abreast of new training and development techniques and interventions
Monitors and acts on individual and group feedback to enhance all training and corporate development activities
Recommends and directs outside vendors and/or contract employees for specific training programs. Ensures services provided are of high quality and meet the bank’s needs in the most cost-effective manner
Bachelor's Degree and/or field related certification(s)
Five to seven years
Thorough knowledge in training design/delivery and organizational development activities. May require knowledge of computer-based training methods
Coordinate events
Develop office procedures
Use of personal computer

Business Relationship Manager Resume Examples & Samples

5+ years of Big 4 Advisory, TAS or In-House Client Relationship experience
Bachelor's Degree in Accounting and/or Finnace
Understanding and experience with large and/or middle-market corporate debt deal processes, key parties, roles and motivations of important constituents (ie, bankers, issuers, investors, financial sponsors)
Understanding and proficiency of analytical credit concepts and capability to translate those into marketing messages for external audiences

Business Relationship Manager Lead Resume Examples & Samples

Business understanding: the capability to learn, understand and apply knowledge of business and technology strategies, plans and external influences and to bring these together to make a commercially aware, value adding contribution to the business. Ability to interface and work with business representatives at all levels of the organisation, in particular at a senior level within the business, helping them define their strategy and how technology can contribute to achieving it
Personal accountability and motivation: willing to accept personal responsibility for their own activities and those within their team, and those of other teams within the IT organisation. Passionate about client service and seeing quality IT solutions in place in for their business area and across the firm as a whole
Team leadership: the ability to lead a team providing guidance, motivation and support. The ability to listen, summarise and draw conclusions from discussions. The ability to chair meetings of senior business representatives and/or IT contacts, ensuring objectives are defined and met
Communication skills: the ability and self-confidence to communicate concisely and effectively both in oral and written form (translating business and IT jargon appropriately) to build and maintain business relationships, build confidence, credibility and trust with senior business and IT contacts and influence key stakeholders in both communities. Inter-personal skills, including negotiation, persuasive conversation, presentation etc. to enable effective communication with the business
Personal organisation, responsiveness and issue management: the ability to remain calm under pressure, showing strong leadership skills responding quickly to issues and effectively managing a variety of competing activities and priorities. Handles conflicts as they arise in an open, neutral and objective fashion, negotiating towards agreed solutions and escalating appropriately. Demonstrates strong problem solving ability in an IT context. Balancing the various different priorities of the business in order to maximise and demonstrate the value provided
Knowledge: The Lead BRM will be expected to have and maintain a wide breadth of both business and technology knowledge and literacy, including technology trends. Business knowledge would include strategies, operations, plans, policies and key contacts and the political landscape for the business areas concerned. Technology knowledge includes the IT strategies, plans, operations, processes (including ITIL) and key contacts within UK IT and relevant external technology direction and developments. Ability to operate in an IT environment where the majority of IT delivery activities are outsourced to a third party provider. Sufficient awareness of technology developments and trends to be able to explain and consider these as options for the client area
Previous IT business relationship experience and team leadership would be desirable. Otherwise it would be expected that the role holder would have experience of operating in a role which has involved high level interaction between business and IT teams as a senior member of the IT organisation such as IT business analysis, IT project management, IT service management or as a business stakeholder or as an IT literate, suitably experienced business representative
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Business Relationship Manager Resume Examples & Samples

Build relationship as a trusted business partner with key business stakeholders and be focal point for delivery of IT services. Ensure the IT strategy is communicated effectively to key stakeholders
Proven skills in project management and project management oversight. Owning approved business driven IT programs & projects and management of their respective business cases, ensuring that they deliver business value, from green light to project delivery. Monitoring, and reviewing all project and program economics including costs, operational budgets, staffing requirements, resources, and risks
The role is tightly coupled to the Home Office Business Relationship Management (BRM) organization by line of business (LoB) vertical (TV, Home Entertainment, Movie Theatrical and Corporate Platforms). There is a direct linkage from the Region role back to the Home Office Divisional CIO (DCIO) organizations in terms of strategy, communications, alignment and planning
Depending on the specific scope of business applications being managed by this role, the role requires an in-depth and cross functional understanding of core line of business processes
Responsible for ensuring that the business application vertical has the appropriate maintenance and ‘break fix’ support organizational structure in place to ensure timely remediation of system issues
Work closely with the Regional OCIO in terms of the Incident & Major Incident (MI) processes and execution
Operate on a basis of continual improvement in terms of Service Delivery, Business Process optimization, application consolidation and business application running costs
Responsible for establishing and maintaining relationships with key vendors/partners that provision software services to EMEA IT
Ensure that vendors/partners perform as per contractual obligations
Work closely with the Regional OCIO to undertake regular review meetings to review vendor performance, etc
Integration / Touch points
Counterpart Regional Application Tower Leads
Divisional CIO (DCIO) by vertical
EMEA EIS (Enterprise Infrastructure Services)
Global EIS
Global BRM (Business Relationship Management)
Global ADM (Application Development & Maintenance)
Regional OCIO (Office of the CIO)
HO OCIO
EMEA InfoSec
Regional Territory Services Managers
TVD Super users
TVD Exec Director EMEA

Business Relationship Manager Resume Examples & Samples

Work with business sector leadership and stakeholders to
Ability to understand, explain, and suggest interrelationships between business and technology strategies
Familiarity with enterprise technology solutions to include conceptualization, business case development, and program management
Strong interpersonal and oral/written communication skills with ability to communicate at the executive level
Capable of delivering complex information concerning IT projects and solutions to management and staff
Ability to solve problems involving remote and elusive symptoms often spanning multiple environments in a business area
Understanding of how IT affects an organization and ability to link it to redesigned business processes
Ability to thrive in a dynamic hands-on environment that requires a consultative approach and solutions that span multiple environments of a business unit

ICT Business Relationship Manager Resume Examples & Samples

Drive business value contribution
Interpret and translate business capability needs and translate them into demands, business cases and architectural capabilities
Perform Business Stakeholders Management
Drive Stakeholder governance meetings
Communicate and cooperate tailored to stakeholder group
Lead or support task forces or special assignments
Analyze and break down strategies into architectural capabilities, principles, models and guidelines
Translate requirements to a cost efficient solution architecture compliant to architectural principles
Manage architecture compliance throughout the complete solution lifecycle
Minimum 5 years of experience from working with Sourcing Business Processes
Minimum 5 years of working with Sourcing IT systems or SAP ECC systems
First academic degree or equivalent qualification
5-10 years of experience depending on job stage
BI/Analytics experience preferably
Agile development experience preferebly
Six Sigma preferable
J2W:MON1:SE

Business Relationship Manager Resume Examples & Samples

8 or more years experience in business banking relationship management role or related business lending experience
Expert knowledge of business credit, deposit and cash management products and services
Able to identify innovative solutions to best serve client and/or manage risk

Aladdin Business, Relationship Manager Resume Examples & Samples

Liaise with the client's key stakeholders and provide strong leadership for the Aladdin relationship
Ensure clients are taking full advantage of Aladdin’s capabilities through the deployment of new capabilities and analyzing client usage metrics
Actively manage client communications in regards to Aladdin product changes and improvements, including release notes, deliverables, announcements
Develop strong relationships within BlackRock Solutions and BlackRock to ensure the best client experience
Work closely with the client and internal teams to support Aladdin related projects
2-4 years of relevant experience in the financial industry, preferably with financial services technology or consulting experience
Working understanding of financial risk management, fixed-income, equity and derivative markets
Strong problem solving/analytical thinking
Experience in managing projects would be an advantage

Aladdin Business Relationship Manager Resume Examples & Samples

Relationship Management/Account Management: manage relationship with client’s front office and risk management teams to include senior management (e.g. Chief Investment Officer, Head of Portfolio Managers, Head of Investment Risk Managers). Understand their business objectives and needs, and help them leverage BRS expertise to achieve their organization’s goals. Be an ultimate escalation point to make sure we are responsible to deliver the right services
Thought leadership: understand capital market state and trends and leverage that understanding in engaging with client senior management
Grow the business: participate in BRS business development activities – assisting in due diligence meetings with prospective clients and sharing your deep knowledge of how Aladdin supports industry best-practice

Aladdin Business, Relationship Manager, VP Resume Examples & Samples

5-7 years of relevant experience in the financial industry, preferably with financial services technology or consulting experience
Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management
Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a team with minimal supervision
Comfortable with utilizing technology to solve problems, specifically relational databases and excel
Programming background or experience with query languages desired (e.g. SQL) and spreadsheets

Business Relationship Manager Resume Examples & Samples

The candidate must have the ability to develop strategic, tactical and operational business capabilities to support the effective implementation of solutions through the use of new or enhanced technology products and services to achieve the business objectives
Participate and help coordinate business capability reviews and project health checks during delivery phase
Work with business partners and Group Insurance IT organization as necessary to ensure the Group Insurance business strategy is defined
Maintains an awareness of and investigates employee benefits trends and emerging technologies
Strong ability to influence others while working in a highly matrix environment
Structured work habits and excellent time management skills
Strong experience in business architecture and design of a variety of technologies supporting the group insurance value chain
Excellent oral, written and presentation skills to effectively decompose and communicate complex technical and business concepts
Responsive, and manage effective critical working relationships with peers
Positive thinking, can-do attitude, initiative, and ability to see the whole picture and integrate multiple points of view for the optimal overall solution
Customer focus to understand that technology is a means to an end and aligns business strategy and objectives with technology solutions
Ability to conceptualize and develop alternative solution approaches, articulating the benefits and tradeoffs of each solution
Takes accountability and is willing to take positions assertively, make decisions and take action
Manages stakeholder expectations
Possesses the ability to interact equally well with experts from multiple disciplines, both technical and non-technical. Listens effectively and articulates complex technology alternatives in ways appropriate for audience
5+ years of experience in group insurance or employee benefits technology, preferably within a large insurance company or consulting organization
Demonstrated thought leadership and technology management skills as well as excellent proficiency in all communication methods
Strong business acumen, relationship and interpersonal skills
Very strong customer service orientation
Strong problem analysis and solution negotiation experience
Development of relationships with key clients and service providers
Strong verbal and written communication skills (cross-functionally and inter-departmentally)
Strong analytical, organizational, prioritization and time-management skills
Experience in forming strategic partnerships with functional technology and business executives

Salesforce Training & Business Relationship Manager Resume Examples & Samples

Design and deliver training programmes and support to users across EMEA
Be the subject matter expert for Salesforce and CRM
Champion Salesforce within the EMEA firm
Ensure that the firm is optimising the appropriate features and benefits from the system – in line with the operational needs of service lines and business teams
Consult with the business and lead the development of proposals and implementation across all digital platforms
Lead on the delivery and training strategies for
1: Contact Management
Ensure that data governance rules are applied – for new contact data and the ongoing review of existing data
2: Pipeline Management
Optimise the Salesforce platform for pipeline management for services lines and business groups
3: Chatter
Support and champion the use of Chatter as a key business communications tool
Working closely with marketing, to ensure that the messaging and communications for Salesforce implantation, system/feature development and sharing successes are consistent
Provide system reporting and management information
Liaise and work with other global business and IT teams delivering Salesforce to ensure best practice is applied
Develop and keep up to date on the processes used by the business areas using CRM applications
Proactively advise business users on application usage and issues
Review enhancement requests along with data analysis to ensure these are in line with the benefits business is expecting to achieve
Training and support skills
Working experience and technical knowledge of Salesforce
Outstanding personal communication skills
Ability to multi-task and well organised
Team player with ability to work independently
Completer-finisher
Personal gravitas
Has drive and tenacity
Enthusiastic and inspiring

Premier Business Relationship Manager Resume Examples & Samples

To be the initial and primary point of face to face customer contact within the Premier Centre
To be responsible for customer facing sales and service activities
To undertake customer servicing initiatives/requirements for face to face customers to pre-determined service standards
To undertake in-branch marketing, special campaigns, promotions
To manage and with handle customer complaints in the Premier Centre

Business Relationship Manager Resume Examples & Samples

Bachelor's Degree in accounting
5+ years of Big 4 Advisory experience
Ability to gather intelligence from public sources, piece together information, draw clear and concise conclusions that result in a strategy or recommendation for pursuing new business opportunity
Skills in time and organizational management across a range of projects at a given time, prioritize and re-prioritize accordingly
Independent, self-starter mind-set
Proficiency with MS Word, PowerPoint, Excel

Business Relationship Manager Resume Examples & Samples

Daily production and analysis of risk sensitivities for the trading desk and market risk
Overall review responsibilities of risk and P&L and being the escalation point for any offshore queries
Manage workflows, team rotas, coordinate (and participate in) projects
Configuration of the exotic trade pricing dictionaries
Continuous development of controls around the risk process
Ad-hoc risk scenarios to model specific market/life-cycle events
Liaison with trading, trade capture, finance, financial reporting group, market risk management and business management, and be the overall face of Product Control towards all interested parties

Service Experience Business Relationship Manager Resume Examples & Samples

Act as a single point of contact for all matters related to IT service delivery to AMP Business units
Ensure that the service and experience reporting, KPI and analytics framework for AMP is established and maintained
Track and report on IT services for the assigned business unit, including developing and communicating IT changes and awareness programs
Communicate periodically on the key initiatives and the accomplishments from IT Services
Act as a portfolio advocate for the quality, delivery and continuous service improvement of IT services
Oversee activity to ensure that all standard and non-standard service requests are fulfilled within agreed SLAs
Participate in the IT Services annual budgeting and planning process for the assigned portfolio
Act as the first line escalation point for Priority 1 and 2 incidents for the aligned business units, following up as required with the Head of Technology and service providers

Business Relationship Manager Resume Examples & Samples

Become key contact for any Operational aspect related to the Emerging Markets desk for Front Office and any infrastructure function within the bank
Ensure a stable and complete control environment for the timely trade capture of all trades executed by the Emerging Markets desk – this includes both manual and automated trade flows
Work with management, trading and IT to further automate any manual processes in order to achieve cost savings for the bank and increase the level of control
Performs data analysis to support tasks as required
Liaises with programme/project managers, clients, function analysts and developers as appropriate to ensure solution design and implementation is in line with the business requirements for all the projects related to Emerging Markets
Ensures standardization and co-ordination where possible across each trading desk supported, as well as the wider organization
Work with downstream teams to identify issues and resolve through upstream changes
Work with Regulatory teams and external service providers to align the DB strategy for any development work and process improvement

Aladdin Business, Relationship Manager Resume Examples & Samples

Liaise with the client's key senior stakeholders and provide strong leadership for the Aladdin relationship
Aid in developing client servicing processes, specifically with respect to pensions and asset managers to make the Aladdin Relationship Management business more efficient
10+ years of relevant experience in the financial industry, preferably with pensions, financial services technology, and consulting experience

Business Relationship Manager Resume Examples & Samples

Reviewing and providing input into the control metric monitoring process, ensuring that appropriate internal controls are followed, for all processes underpinning the management of Risk and P&L production
Continually seeking to enhance and standardise the control framework, providing oversight and ownership for escalated exceptions
Ensuring that internal audit points are cleared, within the time commitments provided to Internal Audit
Ensuring that appropriate internal risk and P&L controls exist, for all processes to enable the production of market risk, Valuation at Risk (VaR), P&L reporting, Independent Price Verification (IPV) and Business Performance Reporting
Coordinating relevant regulator requests, ensuring adherence to internal policies regarding investigations and accuracy for economic and regulatory capital and coordinating closely with Front Office Traders, Market Risk Control, Audit, Technology groups and other operations groups to assist in meeting corporate objectives
Providing oversight and direction for risk management processes, ensuring risks covered are accurately measured, aggregated and analysed in accordance with internal and external regulations, policies and procedures
Maintaining an environment of continuous improvement, through the implementation of robust review and feedback mechanisms and monitoring of the regulatory landscape to help form policy and process improvement decisions and development
Monitoring and providing evidence of compliance, with appropriate internal and external standards
Acting as a relationship point for escalation between Front Office, Finance and the Professional Services Centres (PSCs)
Providing oversight of new business planning, facilitation and delivery, Providing key process knowledge to enable the set up of new business, within the New Product Approval (NPA) framework, acting in an advisory capacity to the business to help facilitate the trading of new products
Acting as the hand-off point from PSCs for continuous issue escalation and resolution
Developing and fostering relationships across Product Control and other major Stakeholder groups to ensure the appropriate delivery and service environment is in place to support Risk & P&L to achieve its objectives and meet regulatory requirements
Providing objectives and feedback to the Risk and P&L Production teams, ensuring both tactical and strategic views are incorporated
Working on key infrastructure and regulatory change Book of Work (BoW), across the global Emerging Markets (EM) team
Being heavily involved in strategic process redesign and improvement including alignment and integration of upstream processes
Focusing and resourcing consistent and standardised deliverables using the current framework

IT Business Relationship Manager Resume Examples & Samples

Drive business results across a wide spectrum of technology service requests, daily ad-hoc issues, tactical, projects, and strategic initiatives
Maintain regular communications with business line/unit leadership and TAG management regarding pertinent business and technology initiatives and activities. Represent business needs within TAG, ensuring alignment between technology services and assigned area of business
Perform preliminary study for new technology enabled project requests to clarify the business requirements and project needs for cost and resource estimation. Lead select project stakeholders and teams, consisting of internal and external resources, through the process of business case development and goal definition
Identify appropriate new technologies and demonstrate their potential business use to assigned business line(s) and enable planning processes to help shape and achieve business objectives through the effective use of technology solutions and services
Monitor and manage business unit’s service demands. Aggregate requests between different businesses and normalize demand by leveraging active and scheduled solutions
Analyze business systems and processes and work with business leaders to identify improvement opportunities; and re-engineer or automate to increase efficiency and productivity
Develop and maintain relationships with business partners at different levels; executives, middle-management, end user associates to align, prioritize and set expectations for technology initiatives
Develop a service-mentality within the TAG organization with a focus on building effective relationships with divisional business leaders to ensure the right systems solutions are in place to support operations. Assist with the generation of meaningful and relevant TAG service metrics with a focus on performance against committed to Service Level Agreements (SLAs)
Bachelor’s Degree in Business, Finance, Information Technology, or related fields required
Master’s Degree in Business, Finance, Information Technology, or related fields preferred
IT related, Project Management, or Banking Professional certification preferred
8+ years of progressive IT experience, preferably in the banking or financial services industry
1 – 3 years technical lead and people management experience
Knowledge of community banking business/technology challenges. Excellent understanding of technology but with the ability to effectively translate technical terminology and concepts into language understandable by non-technical individuals
Proficient organization skills, attention to detail and follow through; capable of managing multiple tasks and deadlines
Experience with strategic planning, business process improvement, and client relationship management. Anticipate business needs and direct development of strategic plans for technology solutions
Demonstrate the ability to collaborate with others and communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills
Ability to challenge conventional practices and status quo with the goal of continually improving TAG’s ability to deliver practical business solutions
Advanced oral and written communication skills with the ability to influence across the organization and develop and trust credibility with both business partners and technology staff

Business Relationship Manager Product Control Resume Examples & Samples

Overseeing daily Risk and P&L production performed by offshore teams
Driving the simplification of daily and monthly RPL process to improve efficiency with quality assurance
Engaging with the Front Office and partnering with stakeholders globally, to monitor business performance and strengthen operational controls
Ensuring the timely delivery of monthly and quarterly reports for disclosures
Acting as a key technical expert on ad hoc queries from various stakeholders
Managing the team’s book of work (regulatory or business driven) and facilitating delivery, including pricing system migrations, valuation engine configuration changes and model risk control breaks
Participating in the Change the Bank initiatives of the wider team
A Bachelors degree in Mathematics, Engineering, IT, Economics, Finance/Accountancy/Banking, or the equivalent experience or qualifications
Qualified Accountant or CFA (beneficial)
Strong computer skills in Microsoft Office especially Excel
Accounting and financial analysis, fixed income product knowledge, P&L, management information system and risk management skills
A solid technical background on valuing or pricing derivatives
Excellent communication skills/stakeholder relationship management, through clear articulation of issues and resolutions
A strong understanding of controls and the practical application of control principles, with a drive to identify and implement improvements
The ability to resolve issues or drive process changes independently in a structured way
A track record of working in virtual/global teams/matrix organisations
Professional in nature, calm under pressure and able to ensure on-time delivery to meet internal and external deadlines
Previous experience in investment banking product control for credit business, with a good understanding of trade life cycle

Business Relationship Manager Resume Examples & Samples

Managing the review of daily Profit & Loss P&L), explanations, new deal activity and risk sensitivities produced by the Risk Profit & Loss (RPL) team in Mumbai, as well as the review of other daily deliverables both on-shore and off-shore
Managing the month end process, ensuring all month end requirements set by the Financial Controllers are met, within a specified timetable (i.e. cash breaks between the models and the general ledger, adjustments and reserves are explained and documented)
Helping to provide strategic thinking to develop streamlined processes, improve process control and efficiencies and drive business management initiatives, working closely with IT and with the Business
Helping to develop the control and risk infrastructure, to support the increasingly complex and challenging business environment, together with the provision of high quality business support to management
Working on ad-hoc projects linked to product control, both with the correlation space as well as within the general credit business
Managing relationships with RPL team in Mumbai, the Finance Directors, Financial Control, Middle Office, Legal, Market Risk Management (MRM) and the Business in London
Business/product control experience (ideally within credit or other derivatives areas)
Good working knowledge of the front to back system architecture, preferably within an investment banking environment
Strong IT skills, particularly an understanding of the Microsoft Office package with Visual Basic for Applications (VBA)
People management experience (beneficial)
Project experience (beneficial)
A control-focused individual with an excellent attention to detail
The ability to analyse problems, design and implement innovative solutions to various problems
The ability to work to and meet daily deadlines, multi-task and be very organised
A willingness to learn, be interested in products and in technical challenges primarily around valuations and infrastructure developments
Excellent communication skills, Business face off, face off to non expert groups etc
Qualified to Bachelor’s degree level, with an account qualification or the equivalent experience or qualifications

Business Relationship Manager Resume Examples & Samples

Using strategic tools to advise customers on potential areas for growth
Proactively and authoritatively explaining digital services to ensure our customers have confidence in their channels
Owning, managing and resolving customer queries within agreed timescales, dealing with feedback effectively to improve our services
Relationship Management experience in a team-based finance environment
A proven record of working with a wide range of digital products, services and processes
An in-depth knowledge of the current market, and emerging trends that may highlight areas for improvement, risks or opportunities for our customers

Aladdin Business, Relationship Manager Resume Examples & Samples

Manage relationships with client teams to include senior management (e.g. Chief Investment Officer, Head Portfolio Managers, Chief Technology Officer and Head of Operations). Understand their business objectives and needs, and help them leverage BRS expertise to achieve their organisation’s goals
Project Management: as an extension of the client’s in-house team, work with clients to create and manage project plans, coordinating resources across multiple functional areas within BRS
Consultancy: work with clients to solve their problems and share your knowledge relating to Aladdin functionality, workflows and market best-practices

Gcg-business Relationship Manager Resume Examples & Samples

At least 2 years of Business Banking frontline sales experience
Applicants with at least 2 years of frontline banking sales experience may be considered
Strong credit analysis knowledge and skills
Proven track record in sales

Fort Worth Business Relationship Manager Engineering IT Resume Examples & Samples

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Information Technology)
A minimum of 3 years of experience in Business Analysis
Color:#1A1A1A">Minimum of 5 years of Product Lifecycle Management (PLM) leadership
ITLP graduate

Senior Business Relationship Manager Resume Examples & Samples

As the Senior Business Relationship Manager, you ensure that customers derive maximum value from their investment, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint
Mentor and foster a working collaboration between customers, other BMC functions and partners
Partner with Sales to manage assigned accounts to ensure customer success with BMC
Develop a comprehensive understanding of the customer’s industry business challenges and objectives to appropriately map Remedyforce features and associated business benefits to address their needs
Play a fundamental part in helping your customers establish and manage their Change Management/Governance/Centre of Excellence programs
Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan
Serve as a customer advocate in driving industry best practices and the evolution of BMC product and platform functionality, courses and administrative services integral to the customer's success
Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners and BMC
Contribute thought leadership and best practice, both internally and externally, around business transformation
Work with the other areas within Customer Success and BMC to develop and deliver repeatable processes and solution outcomes that improve the overall customer experience
Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition
Spanish Speaking is a must
BA/BS degree or minimum 8 years relevant work experience
Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business)
Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months
Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products
Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)
TMJ-PM1

Business Relationship Manager Cocoa & Chocolate Resume Examples & Samples

Partners with IT Leadership, using deep IT knowledge and broad business knowledge, to develop and maintain a portfolio of services and solutions. Ensures integration across process, data, and technology for all solutions
Provides central oversight of budget, risk management, strategic alignment of IT investments, demand and investment management
Applies understanding of business partnering practices and procedures in leading the definition and execution of effective IT demand. Develops a deep understanding of business/country processes, pain points, needs, etc
Educates business on process to regularly identify and evaluate events that could affect business/country performance while keeping alignment with Cargill policies
Acts as thought leader to business/country leadership members to pro-actively identify opportunities for continuous improvements across the business/country. Analyzes process breakdowns to ensure lessons are learned. Drives efficiencies with the regional delivery organizations
Acts as a counselor and advisor within the business to ensure successful introduction of new solutions, technologies, and applications to enable business processes. Aligns all solutions with Enterprise Architecture framework
30% Relationship and Service Management
Promotes collaboration across the IT service delivery teams and other BRMs to provide first class IT services to the business as one Global IT organization
Creates a shared mindset and establishes contractual agreements (SLAs) with business/country leadership that specify expected outcomes, deliverables, and terms of engagement
Manages the IT budget for the business/country while sharing the value of IT services with stakeholders
Expands and monitors integration across processes, data, and technology for all solutions in the business/country and those defined for the portfolio of services
Builds and maintains a sustainable business relationship with business/country leaders as well as other corporate executives where appropriate
20% Strategy Planning
Leads and provides broad guidance to the medium-long term business IT strategy and ensures overall alignment with business/country and PDT strategies
Acts as a strategic counselor, leveraging industry trends for business partnering activities, while communicating the vision and strategic direction for delivery and investment of IT services and solutions
Identifies internal and external technology initiatives/trends that could affect the business and its ability to manage within its risk appetite. Facilitates an acceptable balance of risk and rewards by communicating tradeoffs to business/country leadership
20%Portfolio Management
Maximizes value to the business/country for the IT spend
Ensures business/country projects are added to the Strategic Portfolio so they are visible and aligned to Global IT
Defines business/country requirements for all new initiatives. Discovers project opportunities and their overall concept, scope, sponsorship and value opportunity. Partners with IT internal/external suppliers to search for adequate solution
Partners with business to make investment and divestiture recommendations within the portfolio

Business Relationship Manager Global Functions Resume Examples & Samples

50% - Business Leader
Provide leadership across all of Cargill’s Global Functions to ensure business needs are prioritized and the resource requirements are understood and provided by HR Solutions (HRS)
Partner with Cargill’s Global Functions HR leaders to identify opportunities for HR solutions and services
Maintain extensive collaboration and communication between the Global Functions HR Leaders to ensure the on-going alignment of client priorities, expectations, resource availability and service delivery
Understand and communicate global business and HR strategies, priorities, drivers
Translate Global Functional strategies into HR objectives and actionable solutions
Responsible for operationally reviewing on-going business demands globally to minimize capacity risks and identify proactive HR solution opportunities
Collaborate with Regional Business Relationship & Demand Manager colleagues to anticipate and identify new opportunities for HR solutions and be opportunistic in creating new or additional demand
5% - Talent Leader
Connect and collaborate with other Business Relationship and Regional Demand Managers to share best practices and achieve exceptional results
20% - Change Leader
Lead large scale organizational change and behaviors to achieve desired results; provide change leadership to the team of Global Functions HR leaders
Interface with regional HRS, HR COE’s, HR Business Partners and global processes to ensure service demands are well understood and clear service delivery expectations are in place across the regions
Manage and respond to escalations in the broader global HR services and solutions prioritization efforts
Provide feedback into service priorities to ensure client expectations are being met and/or exceeded
Provide leadership, advocacy and support for CBS Migration activities, shared service consolidations and reorganization/restructuring initiatives
15% - Culture Steward
10% - Value Leader
Provide input in the definition of metrics, and monitor global performance of service quality metrics, client satisfaction scores and cost management
Partner with regional BRM and demand management colleagues and HR Business Partners to influence how HR services are being utilized in alignment with the HR service delivery model
Partner with process owners and GHRS regional leads to address service delivery inefficiencies
10 or more years of business and/or HR experience
Experience interacting with senior business and functional executives while engaging the entire scope of an organization
Experience working in a global, matrixed environment
In-depth knowledge of multiple businesses, functions, and processes as well as solid knowledge of business and functional issues
Conceptual strength, strategic thinking, strong business knowledge, ability to influence and work across the organization

Casc Business Relationship Manager Resume Examples & Samples

40% People Management
You will develop strong Business Relationship Managers (BRM) and a more diverse workforce by seeking multiple approaches to source/attract and develop diverse talent
You will provide leadership and coaching to the CASC EMEA Business Relationship Managers
You will provide input in the planning for future workforce needs and approve and participate in the selection of BRMs
You will be accountable for performance management, talent development, succession planning, coaching, and engagement for team
You will drive maturity in the use of processes, development of skills and knowledge of the functions in order to increase the Go-To-Market capability of this team
40% Business Partnering, relationship and service management
You will serve as a thought leader within the IT organization representing the Global IT job family to key stakeholders
You will build and maintain a sustainable business relationship with Business Leaders as well as other corporate executives where appropriate
You will act as a thought advisor to Enterprise, Group, and Business Leadership members to pro-actively identify opportunities for continuous improvements across the Functions. You will drive efficiencies with the regional delivery organizations
You will partner with IT Leadership, using deep knowledge of IT and broad knowledge of functions, to develop and maintain a highly diversified portfolio of services and solutions. You will ensure integration across process, data, and technology for all solutions
You will expand and monitor integration across processes, technology and data for all solutions defined for the portfolio of services and solutions in the Functions
You will act as a strategic counselor and advisor within the CASC Enterprise and CASC EMEA Group to ensure successful introduction of new solutions, technologies, and applications to enable functional processes. You will align all solutions with EA framework. Prepare businesses for ERP readiness and lead value capture of businesses operating on ERP systems
15% Strategy Planning and Portfolio Management
You will lead and provide broad guidance to the medium-long term IT strategy for the Enterprise/Group and ensure overall alignment with the CASC strategies
You will act as a strategic advisor for business partnering activities for the CASC EMEA businesses in communicating the vision and strategic direction for the delivery and investment of IT services and solutions
You will lead the definition of effective governance mechanisms for a portfolio of services and solutions
You will apply deep understanding of business partnering practices and procedures in leading the definition and execution of effective IT demand. You will develop a deep understanding of BUs processes, pain points, need, etc
You will define business requirements for all new initiatives. You will discover project opportunities and their overall concept, scope, sponsorship and value opportunity. You will partner with IT internal/external suppliers to search for adequate solution
You will lead and manage IT Project Portfolio. You will monitor execution of projects by internal/external vendors. You will advise and provide consultation to strategic stakeholders on internal and external IT capabilities and services. You will independently present the vision and strategic direction for the delivery and investment of IT services and solutions to strategic stakeholders
5% IT Leadership
You will serve as a member of the Business Partner IT leadership team
You will promote collaboration across the IT service delivery teams and the BRMs in order to provide first class IT services to the business as one Global IT organization
BA/BS in MIS, Business or equivalent experience
15+ years of IT or related experience of which 5+ years of leadership experience within process, data and technology functions
Financial acumen. Ability to manage the creation and delivery of IT budgets. Working knowledge of NPV, ROGI, etc. Ability to define and user metrics (scorecards, trend analysis, etc)
Demonstrated strong business acumen. Ability to identify and anticipate business needs, expectations and requirements for technology-based solutions. Demonstrated success in proactively solving business-related problems
Demonstrated skills regarding influence, persuasion, communication, finance and organizational change
Exceptional skills in presenting to all levels of leadership in large group settings as well as one-on-one interactions with Platform, BU and functional leaders. Communicates with impact. Strength in synthesizing complex issues in a succinct and clear manner
Experience building divers teams and soliciting diverse perspectives
Ability to translate data, process and technology concepts into business terms
Ability to move frequently between high-level strategic to a tactical view
Risk Management, such as the ability to anticipate IT related risks for the business and mitigate such risks
Ability to speak English fluently both in verbal and written format to be able to effectively communicate abstract, conceptual information in an effective manner
Six sigma or like disciplines

Business Relationship Manager Resume Examples & Samples

Establishes and maintains relationships with key tactical leaders and business implementation leads
Uses deep business knowledge of multiple businesses or sub domains to drive engagement for major Information Technology (IT) initiatives. Influences overall IT and business planning; engages in strategic business planning where there is IT impact
Communicates tactical IT decisions and plans and works to achieve alignment with relevant areas of the business, function, or geography
Represents the needs of the business, function, or geography on an ongoing basis to maintain consistent plans between IT and the business
Identifies areas where the business, function, or geography can take advantage of standard IT solutions. Drives for adoption of standard solutions
Actively participates in IT projects to ensure that business, function, and geography “customers” are included appropriately and ensures that they receive sufficient and timely communications
Establishes IT processes which are consistent with overall organization objectives. Contributes to enterprise-wide solutions that impact multiple businesses, functions, and/or countries. Contributes in a significant way to major projects or critical business processes

Business Relationship Manager Resume Examples & Samples

Aggregating the needs/requirements of the global Sales & Marketing teams and ensuring they are comprehended by the Enterprise Solution teams based in core sites
Mitigating multiple duplicate solutions being created across the world due to the insatiable local business demands
Leading and Influencing across multiple Services, Portfolios and Segments in IT as well as SMIT to drive better insight and response to the global Sales & Marketing requirements & issues
Working as OneIT role models to represent all of IT to Sales & Marketing and providing an escalation point of support for the local business during Major Incidents
Partnering with local representatives of Sales & Marketing to ensure the successful planning and implementation of Enterprise Solutions from IT
Harnessing their relationships and business acumen to identify resource and/or carry out IT@Intel opportunities for the global Sales & Marketing teams
Assuming responsibility for local challenges around compliance and legislation and working across IT to address
Able to balance Relationship building with challenging via a challenger mindset; sometime asserting control in working with the business

It-business Relationship Manager Resume Examples & Samples

Experience writing test cases and conducting functional testing
Experience with Software Development Life Cycle (SDLC) and running projects iteratively
Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust
Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly

Business Relationship Manager Resume Examples & Samples

Source New to Bank Asset relationships within IBG 4 Segment up to T/O of 40 Crore, aligned to Bank Lending Policy and also ensure sanction and disbursement of the same, in liaison with Customer, Risk and Operations team
Cross Sell of Liability, Trade, Cash and Treasury Product actively
To achieve the individual Budgeted revenues through all product parameters
Conduct Proper Due diligence while on-boarding New Asset Relationships
On board clients with a clear account plan highlighting the revenue potential, risks and mitigants
Constant Monitoring of the Portfolio and ensure Timely Renewals. Provide regular feedback to the credit and portfolio team about various developments in the client’s business. Work closely with the monitoring team for early warning signals and take appropriate actions as identified
Thorough monitoring of accounts sourced and keep track on customer’s business and report any early warning signals
Ensure Timely Renewals of Accounts
Ensure that the covenants and conditions prescribed by the credit team are consistently met
Timely Completion of Learning Programs as assigned by DBS for time to time
To comply with the Bank’s process & policies

IT Business Relationship Manager Resume Examples & Samples

Strategic Responsibilities
Minimum 1 year of project management or business/functional analysis experience is required
Minimum 1 year of IT and/or operations experience is required
Experience with SAP
Prior IT BRM experience
Bachelor's degree in Computer Science, Computer Engineering or Information Systems
WMS experience
Basic understanding of the overall business or responsible functions
Basic understanding of organizational structure (business and IT) globally
Basic understanding of the business Strat Plan
Basic understanding of some of the business processes at Eaton or a prior company
Basic to Intermediate understanding of some of Eaton key application(s.)
Understanding of how the Strat Plan pertains to their role and project(s) in the organization
Basic to Intermediate understanding of integration and impact points of involved systems globally for a division or function
Is able to understand the integration and interdependencies between projects
Basic to Intermediate technical knowledge and solid understanding of computer hardware and software, data management, application programming, data communications, operating systems, utilities and data security

Business Relationship Manager Starches & Sweeteners Resume Examples & Samples

Partners with IT Leadership, using deep IT knowledge and broad business knowledge, to develop and maintain a highly diversified portfolio of services and solutions. Ensures integration across process, data, and technology for all solutions
Applies deep understanding of business partnering practices and procedures in leading the definition and execution of effective IT demand. Develops a deep understanding of business processes, pain points, needs, etc
Educates business on process to regularly identify and evaluate events that could affect business performance while keeping alignment with Cargill policies
Acts as a strategic counselor and advisor within the business to ensure successful introduction of new solutions, technologies, and applications to enable business processes. Aligns all solutions with Enterprise Architecture framework
Integrates qualitative and quantitative metrics to create reports and scorecards for use in decision support
Expands and monitors integration across processes, data, and technology for all solutions in the business and those defined for the portfolio of services
Supports group stragety and and provides broad guidance to the medium-long term business IT strategy and ensures overall alignment with business and group PDT strategies
Utilizes knowledge of industry trends to identify business problems that could benefit from a technology solution and opportunities to improve technology productivity and efficiency
25% Portfolio Management
Works in conjuction with the group BRM to define and standardized the portfolio management process and data
Leads the definition of effective governance mechanisms for a portfolio of services and solutions
Defines high level business requirements for all new initiatives. Discovers project opportunities and their overall concept, scope, sponsorship and value opportunity. Partners with IT internal/external suppliers to search for adequate solution
Monitors execution of projects by internal/external vendors. Removes obstacles in order to move the work forward
BA/BS degree or 15+ years equivalent work experience
10 + years of IT and business / industry work experience
Financial acumen
Portfolio and budget management
Full IT project lifecycle experience (analysis through deployment)
5+ years of people management experience (direct or indirect)

Business Relationship Manager Resume Examples & Samples

Manages a functional team in one or more sites. Works to develop employee’s skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues. Conducts performance reviews and participates in calibration sessions
Develops and manages resourcing forecasts to address project needs
Works with departmental leadership to develop and implement strategic business work plan goals. Tracks and periodically reports progress to senior management. Develops annual initiatives and specific deliverables for their team
Participates in special projects or task forces as assigned
Works with IT Management team to analyze operations and efficiency of the IT group and recommend process improvements
Interviews, hires and on-boards new talent (both employees and contractors)
Resolves escalating issues. Reports status to IT management as appropriate
Microsoft application software (i.e., Word, Excel, Visio and Project)
Ability to lead, motivate, handle difficult employee relations issues and create a culture that supports high employee morale in local and remote locations
Conceptual knowledge of IT concepts, procedures and practices
LI-RH1

Business Relationship Manager Resume Examples & Samples

Demonstrates attention to detail and accuracy
Ability to accurately and effectively gather customer IT requirements for submission in project pipeline
Ability to identify, address, and resolve customer IT issues and problems
Ability to identify, document, and monitor key business processes needed to achieve successful business results
Strong experience in customer relations and engagements
Professional certification (PMP) preferred
ITIL v3 Certification required
PMI Professional Business Analyst (PMI-PBA) preferred
10-12 years of related experience, including supervisory experience

Business Relationship Manager CAN Leveraged Functions Resume Examples & Samples

Acts as thought advisor to business leadership members to pro-actively identify opportunities for continuous improvements across the business. Analyzes process breakdowns to ensure lessons are learned. Drives efficiencies with the regional delivery organizations
Creates a shared mindset and establishes contractual agreements (SLAs) with business leadership that specify expected outcomes, deliverables, and terms of engagement
Manages the IT budget for the business while sharing the value of IT services with stakeholders
Builds and maintains a sustainable business relationship with business leaders as well as other corporate executives where appropriate
15% Strategy Planning
15% Portfolio Management
Maximizes value to the business for the IT spend
Ensures business projects are added to the Strategic Portfolio so they are visible and aligned to Global IT
Defines business requirements for all new initiatives. Discovers project opportunities and their overall concept, scope, sponsorship and value opportunity. Partners with IT internal/external suppliers to search for adequate solution
10% People management
Provides leadership and coaching to the CAN Process & Solution Analysts. Develops strong team by seeking multiple approaches to source/attract and develop diverse talent
Provides input in the planning for future workforce needs and approves and participates in the selection of BRMs and Process & Solution Analysts
Overall accountable for performance management, talent development, succession planning, coaching, and engagement for team and ensuring the Go to Market capabilities of the team is increasing
Experience with Portfolio Management
Ability to act as a strategic advisor to business leadership to guide investment decisions
Ability to manage the creation and delivery of IT budgets
Working knowledge of NPV, ROGI, AOE, EBITDA, etc
Ability to define and user metrics (scorecards, trend analysis, etc.)
Demonstrated strong business acumen
Ability to identify and anticipate BU/Function needs, expectations and requirements for technology-based solutions
Demonstrated success in proactively solving business-related problems
Ability to complete initiatives through Cargill Global IT and 3rd party vendors
Demonstrated skills in applying IT industry knowledge to real-world business situations
Proactively seeks information and insights for industry, internal and external experts
Exceptional skills in presenting to all levels of leadership in large group settings as well as one-on-one interactions with Platform, BU and functional leaders
Communicates with impact
Strength in synthesizing complex issues in a succinct and clear manner
Demonstrated ability to manage through constructive conflict to deliver positive outcomes
Comfort with asking challenging and difficult questions to business and functional leaders
Ability to move frequently between high-level strategic view to a tactical view
Experience working with internal and external IT service providers
Experience working with R&D team on unique needs to support research technologies, advanced data and analytics, knowledge management, etc
5+ years of people management experience

Business Relationship Manager Resume Examples & Samples

Ensure business unit needs are represented in the strategy and long term planning of the Connected Technologies (CT) offerings
Participate in development of CT marketing material and communications for business and IT leaders
Participate in the planning, review and understanding of CT Operations Strategy and Delivery
Establish relationships with the key business stakeholders and suppliers to understand business strategy and the impact on CT strategy planning, resourcing and tooling
Collaborate with Product Marketing and Product Development to develop a digital strategy to operate our connected product customer-facing solutions that drive the interface between Honeywell, the Mobile Operating platform, and the connected device
Consult in the development of a multi-year plan and budget for IT needs for the business, monitor and report plan vs actual expenditure (STRAP / AOP)
Own and manage the MOS with the business which includes education on how the CT offerings are engaged, how the dev/ops model can work and keeping the business up to date on current offerings, while keeping the CT teams up to date on what is happening with the various business activities and offerings that impact CT and CT Partners
Assist in management of customer service metrics and improvement strategies for the digital factory as well as measure customer satisfaction at a defined cadence
Leverage internal and external benchmarking to identify leading industry best practices to drive continuous improvement
Travel up to 50% travel (domestic and internal)
Bachelor's degree in Business Management or related technology/business discipline
Minimum of 5 + years managing business relationships within the IT or Engineering sector of a Fortune 500 company
Minimum of 5 + years managing complex relationships across multiple regions
Master’s Degree in related technology/business areas
Sr. management experience and a respected, credible leader
Strong project and service portfolio management with a high degree of financial acumen
Strong System Development Life Cycle knowledge and experience
Global experience working across Americas, EMEA, and APAC
Management of large globally distributed teams
Ability to understand large, Multiregional Budgets
Extensive supplier management of both external and internal suppliers
Experience working with remote teams globally
Individual must be process and customer focused
Results driven with a positive can do attitude
Excellent collaboration and negotiation skills
Highly team oriented
Demonstrated success in cross SBE / “Matrix” senior leadership roles
Ability to apply situational management techniques
Six Sigma / DFSS background, strong analytical skills
Strong technical Infrastructure and software knowledge and understanding of Honeywell supplier agreements and processes
Proven track record in working effectively with third parties (internal and external / supporting business objectives in a co-sourced model

Business Relationship Manager Resume Examples & Samples

15% 1. Strategic alignment of solutions with business objectives, proactive innovation
15% 2. Enterprise solutions architecture for Digital, Mobility, Marketing, Sales/Service and Consumer Experience
50% 3. Program/Project Delivery
20% 4. Solution Operations and consolidation strategy for legacy systems

IT Business Relationship Manager Resume Examples & Samples

Build mutually beneficial and long lasting relationships with our business and IT partners
Acts as the single point of accountability for business satisfaction with IT production services
Finds new ways to ensure highest availability of our biz critical production applications
Assures that IT delivers quality support
Effectively manages change with IT and Business
Advocates Business needs to IT
Informs Operations, Application Support, Infrastructure/Architecture, Field Services and Development of business production issues and needs
Escalates and prioritizes production incidents to and between second and third level support and business units
Manages support relationship with external vendors for production incidents
Advises business on IT service and support matters
Facilitates orderly recovery of service due to an incident. Assists in the resolution of high impact incident
Communicates incident impact, status and final resolution to Senior Business and IT Management
Promotes timely resolution of chronic problems
Single point of contact for production issue inquiries/escalations from all customer and business interfaces surrounding our Loyalty, Offer Management, Mobile and Web environments users and impacting our Customers
Advises and mentor business on process for production issues, changes and technology upgrades
For major Priority 1 and 2 incidents researches financial/operational impact, root cause and final resolution, and send an Incident Brief to appropriate Senior Business and IT management
On call 7X24 for all Priority 1/2 business impacting incidents o Reduces chronic production problems & encourage business self-sufficiency
Problem Management planning - Periodically review and identify chronic production incidents and escalate chronic production problems to Problem Management
Identify production enhancements to promote business self-sufficiency
Manages service expectations
Review and analyze performance against established service levels
3+ years'' experience in: retail IT (preferred but not a disqualification)
3+ years demonstrated experience providing direct IT service/support/consulting (Service Desk, Application Support to business partners, IT-Business Liaison, IT Consultant, etc.)
1+ years demonstrated experience as project and/or deployment manager
Experience working in a matrix environment and teams working in different geo locations including offshore
Background in Loyalty and Offer Management
Ability to digest complex environments and situations and translate them into Business English
Excellent customer service skills with a passion for continuous improvement
Strong negotiating and influencing skills; ability to gain support for new initiatives and practices
Strong conceptual understanding of a wide variety of applications - technologies and their appropriate use
Technology familiarity with Cloud, client-server, web services, content management and internet, network components - load balancing, routers, firewalls, etc
Effective written and oral communication skills o Proficient with standard Microsoft tools: Word, Excel, PowerPoint and Project
Understanding of ITIL methodology with emphasis on ITSM. ITIL, PMP or Agile Certification a plus

Senior IT Business Relationship Manager Resume Examples & Samples

10-15 years of overall experience
1-2 years supervisory and employee development experience
2-3 years strategic IT planning experience

IT Business Relationship Manager Marketing & Digital Innovation Resume Examples & Samples

10 Years Information Systems Experience
7+ years of experience in driving adoption of various marketing technologies, such as web enablement, content management systems, digital assets management, targeting, personalization, lead routing, social media, campaign management, and mobile apps, etc..Experience with Adobe and/or SiteCore and/or EpiServer preferable
Strategy - Looks beyond daily activities to see trends in team performance/issues and addresses these trends with appropriate actions; contributes to the development of strategy in a functional area by researching industry trends and proactively proposing solutions to issues faced by the functional area supported
Leadership - Leads by example; provides context & motivation to team members
Management – Manages and develops personnel within his organization that are trusted advisors to the business
Project Development - Develops or contributes to the development of capital projects to fund I/T investments; key contributor to selection, time, resource & cost estimates
Project Management - May manage large projects directly or establishes mechanisms to monitor status of multiple projects being executed concurrently; has overall responsibility and accountability for project financials; mentors personnel in project management techniques
Building Relationships: Must be able to build both formal and informal professional networks. Solicits advice, support, sponsorship and commitment that result in smooth transitions of change and the development of mutually acceptable solutions
Consulting and Influencing: Experience in collaborating to craft business solutions and delivering them though influencing skills, listening and understanding the business challenges, and assisting to bring different Sales and Marketing business units together using Technology and Information Management platforms as a catalyst
ORGANIZATIONAL RELATIONSHIPS/SCOPE

IT Finance Business Relationship Manager Resume Examples & Samples

Bachelor Degree with demonstrated experience in Information Technology, Finance, or Accounting
8-10 years of related work experience
SAP Financial Implementation
Strong knowledge in SAP COPA and SAP Product Costing
Financial Budgeting and Analysis
Can influence without formal authority. Has skills & ability to manage multiple priorities. Possesses courage, energy & the drive to finish projects and/or deliver solutions
Monitor IT Service Levels and drive improvements (service quality and costs)
Demonstrate influencing skills & present results at highest levels in the Finance organization
Possess in-depth financial forecasting knowledge with integration to Commercial (Sales,Sourcing) and Supply Chain
Manage high-profile improvement projects while achieving aggressive targets & meeting time-lines
Ability to drive and lead process change
Passion for engaging with internal customers
CPA preferred
Management Accounting Background (e.g. Business Line Controller experience)
Asset Accounting expertise (would be a bonus)

IT Business Relationship Manager Resume Examples & Samples

Develop and manage specific budget and technology roadmaps for their LOB technology investments including the development and presentation of business cases for their LOB to the capital committee
Manage business relationship, set expectations, develop and negotiate service level agreements, and drive continual service improvement
Proactively conceptualize, develop and implement improvements for productivity, profitability and cost reduction
Effectively market technology solutions within their business area and promote Information Technology’s (“IT”) adoption and implementation of the solution
Manage the intake and demand management processes of IT services
Lead the property and global development of business and technology strategies and standards in line with the IT architecture roadmap
Manage risk associated with change impacting their area of responsibility
Drive Problem Management and hold assigned internal and external operational resources accountable for the resolution of the root cause of the incidents
Handle customer complaints and address underlying cause (people, process, and technology)
Responsible to develop the project intake process artifacts. These deliverables include: Executive Summary, Business Case with High Level Scope/Timeline/Training Requirements, High Level Business Requirements, ROI, Project Request document, required Finance documentation, Communication Plan and other items needed to justify the investment in IT projects
Work directly with their line of business (LOB) clients, observe and participate in the operational business process. Participate in business staff meetings to understand upcoming needs and identify opportunities for improvement. Participate in strategy meetings with their LOB clients to interpret business strategy, roadmap, and timeline. Develop, manage, and market technology roadmap to fulfill the business needs (challenges and opportunities) within the defined IT architecture
Responsible for the intake of project work from the client and further define and manage their IT requests
Determine the “rough order of magnitude” for project sizing and cost
Choose internal or external fulfillment and route project requests to the appropriate IT teams or Vendor Management
Actively manage IT demand for their LOB. Prioritize IT project requests within their LOB and present that recommendation to senior IT and property management at the Property IT Steering Committee
Participate in the Property IT Steering Committee with the property Business leadership, property IT leadership, and other property BRMs to prioritize, allocate capacity, or if needed promote the project to the Executive Steering Committee for approval
Conceive and develop product concepts/changes which meet operation criteria, the needs of the marketplace, and are cost effective
Design and introduce creative approaches to resolving revenue generation/quality/profitability tradeoffs (eg. Improved quality of product and service at higher cost and price, but with greater total dollar profit versus simply cost ratio control)
Develop and drive service improvement programs for existing business solutions with the LOB
Regularly communicate and review progress toward objectives and goals with the LOB key business stakeholders and IT property management
Participate in work sessions with BRMs in similar LOBs at sister properties, to Identify opportunities to optimize productivity for operational processes or computer system usage, improve profitability and reduce cost through observation and effectively monitoring cost controls in their line of business in the areas of payroll, operating

Business Relationship Manager Resume Examples & Samples

Strong networking with customers and have excellent understanding of their business model, key requirements and priorities
Own VOC for the allocated business, and drive the right alignment in SSC’s operations
Identifying Business SCM’s pain areas and develop growth opportunities for SSC
Monitor the key business deliverables and work with Operations team for timely and accurate execution
Develop short term and long term business impact scenarios and strive for maximizing the value from SSC
Own Transitions process using PROLaunch tool. Collaborate with SSC’s Operations team and Business customers for flawless transitions
Work with customers for understanding the upcoming skill & competency requirements and support development of SSC’s organizational capability and capacity
Own formulation and execution of annual operating plans, aligning with regional and corporate goals and objectives
Work with Customers and Operations team in defining and executing Service level agreements
Establish monitoring mechanisms to identify both areas for improvement and recognition
Work collaboratively with Business Program Managers and other SCM leaders in defining the road map for moving suitable tasks and processes to SCM SSC
Own the cost allocation to business and strive for optimizing the cost while maximizing the value-add
Track and report value impact to the allocated business meticulously and work with all stakeholders in maximizing it
Develop customer relationships and monitor customer satisfaction on a regular basis, aligned with global SCM approach and process
Ensure integrity and accuracy of all information reported to internal and external customers. Promote quality culture within the SCMSSC
Experience in supply chain domain, in a multinational corporation, a must
10+ years of experience in SSC Business Development or Customer Management role
Bachelor degree (preferably Engineering or equivalent ) ,MBA preferred
Excellent analytical, written and oral communication skills, especially associated with working in a multi-cultural environment
Excellent influencing skills and ability to work multi-dimensionally in a complex business environment - ability to influence upward, peer-wide, and downward
Strong Program management skills
Adept in customer/supplier interaction in a highly demanding environment
Adaptable to Global cultures and remote working
Strong customer orientation, having direct experience in managing customer deliverables
Seeing ahead to future possibilities and translating them into breakthrough strategies
Perfect ethical approach and strong personal values
Strong managerial courage and ability to work through resistance and pushback to change
An individual with a strong sense of urgency and customer focus
Self-directed leadership with minimal supervision & capability to be self-directed & potential to be empowered to next functional level where appropriate
Relating openly and comfortably with diverse groups of people
Strong change management – that embraces OCM / ADKAR change management principles
English language fluency (writing, reading and speaking) essential – other languages like German, French, Spanish, mandarin, advantageous
Ability and willingness to objectively tackle complex high-level operational challenges using a practical combination of traditional and innovative methods
Decision Quality - Making good and timely decisions that keep the organization moving forward
Creates and fosters a safe work environment
Gaining the confidence and trust of others through honesty, integrity, and authenticity

Fibi Enterprise & Region Business Relationship Manager Resume Examples & Samples

Educational requirements: MBA degree
More than 10 years of experience working in a global, matrixed environment and leading complex projects
Experience with CI methodologies (i.e. Lean Six Sigma, etc.) and CRM technologies (i.e. Salesforce, etc.)
Knowledge of HR domains delivered via Global HRS and ability to translate business /people strategies into responsive Global HRS activity
Advanced project management, leadership, partnership, consulting, collaboration, and influencing skills including experience building consensus and morale within a business unit or function, and leading work team effectively to meet strategic and operational objectives
Strong interpersonal and relationship building skills and ability to diagnose and recommend proposal solutions
Ability to travel, regionally and internationally up to 25%

Business Relationship Manager for AML / CTF Resume Examples & Samples

Mobilize the team towards a collective objective, and resolve conflicts between working groups
Encourage emulation and discussion and helps to preserve an open working environment
Work between teams in various locations and with various cultures

Business Relationship Manager Food Service Channel Resume Examples & Samples

Links business/marketplace trends with technology impacts on the business; communicates impacts to the business
Leads and provides broad guidance to the medium-long term business IT strategy and ensures overall alignment with business and PDT strategies
Identifies internal and external technology initiatives/trends that could affect the business and its ability to manage within its risk appetite. Facilitates an acceptable balance of risk and rewards by communicating tradeoffs to business leadership
Prepares realistic estimates of resource requirements and timelines needed to accomplish IT services and solutions
Partners with business to make investment and divestiture decisions within the portfolio
10+ years of IT and business / industry work experience
Demonstrated success influencing strong leaders and achieving excellent outcomes
Demonstrated agility to lead in complex environments and at an agile pace
Experience developing IT strategies and business plans
Ability to translate process, data, and technology concepts into business terms
Continuous improvement by continually identifying ways to improve processes or work structures
Advanced degree (MBA, etc.)
Experience creating IT strategies
Experience implementing strategic pricing tools and marketing solutions
Demonstrated experiences in leading teams through change, building and inspiring highly professional teams

Small Business Relationship Manager Resume Examples & Samples

Achieve uplift in assigned portfolio as agreed with Manager
Establish a rolling relationship plan (looking at least 9 months ahead) clearly distinguishing activities by sector / customer
Working with the appropriate internal/external stakeholders and providers, relationship plans should include key relationship management items; for example
Service reviews
Revenue generating initiatives
Product roll-outs
Customer surveys product launches
Value add partner introduction
Interchange optimisation
Rate margin management
Seminars/Other customer education initiatives
Drive a proactive relationship agenda that specifically targets and has a pre-defined associated income target benefit through adding value to the customer e.g. sale of additional products, services (reporting etc.), analysis of customer business and statistics to assist the customer in improving authorisation levels etc
Manage an effective system of ensuring that there is a clear record of execution and impact against each of the initiatives that make up the relationship plan
Ensure AIBMS has a re-bid strategy through cataloguing re-bids over the next 9 months and assessing what is critical (assigning priority status) to retain the business
Ensure that Salesforce is optimally utilised in line with business requirements
Gather and disseminate competitor analysis information appropriately to target potential revenue growth opportunities and opportunities for enhanced sales service delivery
Through consultation with accounts, actively relay structured information to Management to ensure capture of all useful market data to support commercial initiatives
Ensure that pipeline is maintained and progressed in line with expected standards & business targets

Small Business Relationship Manager Resume Examples & Samples

The incumbent must have a Bachelor's, preferably in a business related field
Must have a minimum of 3 years direct small business banking experience or B2B sales experience
Must have credit skills including loan structuring and financial statement analysis as it pertains to small business
Must possess superior customer service, sales and business development skills
Must be able to sell any product/service offered by the Bank, which includes not only small business, but consumer as well
Must have excellent oral and written communication skills, as well as excellent listening ability and presentation skills
This position will be required to travel within the Bank’s southeastern Pennsylvania “footprint”, which includes the counties of Chester, Delaware, and Montgomery and visit commercial customers at their place of business
This position will be required to be active in the community and attend State/County Chamber of Commerce networking events on a regular basis. In addition, incumbent will be an active member of at least one community business group or committee. Will also be responsible for promoting the Bank’s relationship with SBA, SCORE and WEDCO
This position requires comprehension, organization, reasoning and decision-making, communication and mathematical ability
Incumbent must be able to understand and follow basic instructions and guidelines, complete routine paperwork, use existing form letter and/or conduct routine oral communication, communicate with individuals using a telephone, hear and speak effectively on the telephone, express or exchange ideas by means of spoken word, communicate orally with others accurately and quickly, at an audible level that others can hear

Business Relationship Manager Resume Examples & Samples

Identifies opportunities, projects, builds consensus across customer base and IT, develops business cases to secure funding, Spans multiple business functions
Ensures scope of projects are well-defined for transition to deliery COEs
Reviews escalated issues for scope and clarity, vettting, documenting and routing through the appropriate support mechanisms
Develops, implements and drives a utilization and adoption program across key applications of the functions
Directionally aligned to a large functional group within a business (materials management)
Ensure solutions aligned with and supports architecture standards. Partner with architecture team if no standard exists
Responsible to customer for service provider success
Ensure appropriate customer communication & IT response during significant incidents
Communicate customer issues/needs within IT. Point of contact for customer escalations and complaints
Establish customer project priorities & communicate within IT
Accountable for defining OC with project sponsor. Accountable for capturing and reporting OC after reviewing with and gaining approval from project sponsor
Develop/manage customer IT project portfolio (book of business) and IT profit plan
Attend Customer Reviews: communicate IT budget status, project status, key IT programs that impact them, key production support issues, communicate within IT key business objectives/initiatives, business strategy/objectives changes, budget changes, prioritization changes
Minimum of 3 years of Project Management experience
Must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship now and in the future
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
No relocation is being offered, candidates must reside within 50 miles of Beachwood, Ohio, Irvine, California or any Eaton Aerospace site in the US
KNOWLEDGE OF THE FOLLOWING THEORY, PRINCIPLES, PRACTICES AND/OR CONTENT

Business Relationship Manager Resume Examples & Samples

Manage daily team activities related to developing and defining business requirements for mortgage products. Lead team in conducting research and analyses, assessing market needs and opportunities, and providing recommendations
Guide team in product development to ensure timely, cost-effective, and efficient delivery. Build consensus. Monitor progress and results. Provide findings on significant matters
Oversee adherence to compliance and controls related to product development
Manage lender and vendor implementations. Coordinate activities to deliver products to market
Solicit customer feedback. Respond to product-related internal and external queries
Coordinate and develop marketing initiatives, promotions, and communications related to specific products, product lines, or product areas
Develop and sustain key relationships. Collaborate with stakeholders to vet product ideas and influence decision-making on product enhancements from concept to implementation
Coordinate and administer assignments, monitor team progress, and maintain schedules
Develop team members and provide ongoing professional guidance and direction
6+ years of related experience
Serve as relationship manager for critical third-party data providers in the Desktop Underwriter workflow
Manage a team of business analysts to direct ongoing system improvements and workflow enhancements with third-party data providers
Background with Fannie Mae's Desktop Underwriter and/or mortgage origination required
Strong business acumen and organizational skills -- background in strategic relationship management. Excellent organizational & writing skills. Track record of solid business judgment in making decisions that create value for customers as well as the business
Strong communication skills. Will need to provide the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organizations; provides individuals with information so that they can make accurate decisions; is timely with information

Manufacturing IT Business Relationship Manager Resume Examples & Samples

BS degree in IT or a related field required; a candidate actively working towards a BSIT could be considered
At least five years of SAP QM experience, serving as primarly liaison between IT and internal customers
At least two full lifecycle implementations
Experience with ECC 6.0 configuration in SAP QM
Experience in a discrete and repetitive manufacturing environments
Experience with capturing business requirements and working with developers and configurators to deliver system solutions
MS degree preferred
Two years of Sample Manager experience required
Experience in Chemicals, Engineered Materials, Pharmaceuticals and Food Ingredients helpful
Experience in SAP Product Lifecycle Management implementation helpful
Experience with PM and PP helpful
Ability to read and/or debug ABAP code helpful
Worked in an Offshore delivery model

Business Relationship Manager Cargill Protein Southeast Asia Resume Examples & Samples

Ability to travel up to 30%
Experience with Portfolio Management. Ability to act as a strategic advisor to business leadership to guide investment decisions
Demonstrated strong business acumen. Ability to identify and anticipate BU/Function needs, expectations and requirements for technology-based solutions. Demonstrated success in proactively solving business-related problems
Demonstrated ability to manage through constructive conflict to deliver positive outcomes. Comfort with asking challenging and difficult questions to business and functional leaders
Experience in business process analysis and design
Ability to speak Thai fluently (verbal and written format) to effectively communicate abstract, conceptual information

IT Business Relationship Manager Resume Examples & Samples

Solution Delivery
Bachelor's degree in computer science, management information systems, or a related field with Masters in Business Administration preferred
More than 12 years of IT experience, of which at least 6 years in technical project leadership role including business relationship management, project management, system analysis, and vendor management
Demonstrated deep understanding and knowledge of core business processes for financial, customer services, order management and sales operations areas
Enterprise CRM, ERP implementation and management experience, including Salesforce and NetSuite or similar systems
Experience in working across multiple time zones and in an independent yet coordinated fashion as part of a business or technical group based in a satellite office
Experience with multiple SaaS implementations and post go-live optimization
Experience working within regulated industries where data privacy and protection requirements are prioritized; clinical and patient data handing plus knowledge of EU data privacy requirements for IT preferred
Experienced in the solutions design and implementation of billing and revenue solutions for market and country specific healthcare payment rules and regulations, including private and public payers
Excellent analytical and collaboration skills to accurately evaluate input gathered from multiple sources, reconcile conflicts, and build collaborative, high value solutions
Facilitation skills to lead requirements elicitation workshops that bring clarity to prioritized business needs and distinguish solution ideas from requirements
Change management to implement new business processes and IT systems across functional teams
An understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice
Fluent in French and English languages, both written and oral
Practical system solution architecture skills
Project management of software engineering, infrastructure and configuration projects for individual and cross-platform changes

Business Relationship Manager Director Resume Examples & Samples

Manages business partner relationships and is accountable for all aspects of technology delivery and support for business function related to Product Lifecycle Management (PLM), including overall responsibility for IT delivery and spend, including determining funding source and timing of delivery for projects/programs
Establishes relationships with senior business leadership/management to define strategic challenges going forward across functions and in partnership with key Product Lifecycle Management (PLM) leaders
Owns IT enablement of the solution agenda end-to-end from initiation to execution to realization of business value
Partners with the Product Lifecycle Management (PLM) team to own the business transformation plan and value/benefit realization activities globally, with coordination across sectors
Markets and communicates solution recommendations from the enterprise architecture team to business partners that support business requirements
Successful candidate should have 10+ years of IT leadership or consulting in the areas of product lifecycle management and / or consumer product goods with strong exposure to the process areas covering program & project management, specification management, and product launch and sustain activities
Depth in understanding of product data model and integration with transactional and analytical environments is preferred
Conceptual Selling
Deployment Planning and Execution
Consumer Product Business Expertise
SAP Leadership

Gdbs Business Relationship Manager Resume Examples & Samples

Develop and align GDBS Business Shared Services strategy to deliver efficiency opportunities
Oversee, evaluate and deliver project portfolio against current business priorities and ensure transparency into portfolio performance
Delivery of Global Diageo Business Services Performance Promise
At least 12 years of progressive responsibilities in IS or an IS focused business area
Experience in developing IS strategies inclusive of process and capability requirements
Experience in shaping and delivering commercial IS capability and commercial process transformation
Training or knowledge of supported business domain areas
Experience interpreting business requirements, recognizing impact on business processes, and making recommendations
Demonstrated capability in managing and delivering services (BPO and infrastructure)
Demonstrated capability to build and maintain good business relationships
Progressive responsibilities managing portfolios
Demonstrated capability to effectively lead cross-functional teams
Bachelor's degree or equivalent experience in a relevant field

Business Relationship Manager Resume Examples & Samples

Educate business stakeholders on available Xerox IT offerings
Train business stakeholders on Xerox IT governance processes, specifically interaction with IT Service Design
Communicate overall Xerox IT strategy and Service Provider capabilities
Explain process to identify scope/demand and document
Capture customer satisfaction and actively engage stakeholders to identify improvements
Inform and advise on IT services functionality, costs, benefits, and implementation requirements
Identify scope/demand and document
Work with Program Office team to understand
Governance processes, needs, and requirements
Work with Service Provider delivery managers to
Understand Service Provider capabilities
Communicate stakeholder needs and feedback
Actively manage Service Provider relationships to resolve issues and facilitate escalation as necessary
Assist business stakeholders and Service Providers with service delivery issue identification problem solving
Provide subject matter expertise related to specific aspects of operations and business processes
Create and maintain standards and templates for business process and IT service requirements capture
Report transition plan status against plan to stakeholders
Work closely with stakeholders and Service Provider delivery personnel to effectively execute specific aspects of IT services delivery by
Representing business interests and articulating IT service delivery needs to Program Office and Service Providers
Identifying specific plan deliverables, milestones, and required tasks needed to deliver the services
Assisting in navigating the Xerox organization
Facilitating information gathering and needs assessment
Bachelor's degree in Business, Computer Science, or related field; MBA degree, advanced degree or equivalent is highly desirable
Experience facilitating, leading or supporting business strategic and operational planning processes
Experience in the strategic use of technology in managing and growing a business
Familiarity with formal program management and information technology services delivery methodologies
Demonstrated track record in business development or client management responsibility involving infrastructure service delivery
Familiarity with IT Service Management (ITSM) and ITIL concepts

Business Relationship Manager Resume Examples & Samples

Establishes and maintains relationships with key tactical leaders and business implementation leads. Uses deep business knowledge of multiple businesses or sub- domains to drive engagement for major IT initiatives. Influences overall IT and business planning; engages in strategic business planning where there is IT impact
Identifies areas where the business, function, or geography can take advantage of standard IT solutions
Drives for adoption of standard solutions
Actively participates in IT projects to ensure that business, function, and geography "customers" are included appropriately and ensures that they receive sufficient and timely communications
Establishes IT processes which are consistent with overall organization objectives
Typically a Bachelor's degree or equivalent experience and a minimum of 10 years of related experience or a Master's degree and a minimum of 8 years experience
Exceptional written and verbal skills. Strong business experience in multiple business sub-domains. Strong relationship management skills. Excellent project management and process development skills

IT Business Relationship Manager Resume Examples & Samples

Represent Hearst Enterprise Technology within the Hearst Corporation’s divisions and business units by maintaining a high degree of visibility within the business, acting as a central point of contact and interface for the businesses and attending business unit meetings and management forums where appropriate
Be the main point of contact for pre and post acquisitions of companies into Hearst from a Technology infrastructure perspective
Act as a primary point of contact and interface for Hearst Enterprise Technology to their customers – the Hearst business units
Represent needs and interests of the business units to Hearst Enterprise Technology, contributing to appropriate Hearst Enterprise Technology team, operational and development meetings
Maintain a detailed knowledge of the key business processes and systems employed by the Hearst business units
Collaborate with the Technology Business Management team to periodically extract, validate and present service consumption and monthly service charge data to business units
Provide business unit representatives with updates and forecasts of service consumption and act as an interface for business unit leaders to direct queries
Maintain an up-to-date, detailed understanding of both business unit and Hearst Enterprise Technology strategy
Assist with the prioritization of projects, using cost / benefit analysis to proactively manage business demand
Playing an active role in problem resolution, representing business knowledge and interests during critical business events and interruptions in service delivery
Be an on-call escalation point-of-contact for immediate business critical events and service interruptions, playing an active role in problem resolution, representing business knowledge and interests
Assist the business in forming process and systems solutions as appropriate, satisfying strategic and tactical business needs
Support the Hearst Enterprise Technology Service Leads in the development and execution of internal Hearst Enterprise Technology project delivery methodologies
Assist in developing the information technology architecture model by being able to make objective recommendations regarding the relative fit of technology to business needs
Bachelor’s degree required; MBA a plus
10+ years of experience managing complex infrastructure projects and programs and/or interfacing with customers/clients regarding infrastructure architecture and implementation
Demonstrated Experience in Cloud (Public & Private) technologies and platforms
Demonstrated experience building and maintaining strong customer or client relationships
Technology assessment and due diligence experience in pre/post acquisition of companies
Experience delivering presentations to technology and business executives
Superior ability to communicate complex problems in a non-technical and simplified manner
Attention to detail and excellent analytical skills
Well organized and able to work independently on initiatives
Excellent interpersonal skills and able to influence and engender collaboration
Media/Information Services experience preferable, but not necessary

Business Relationship Manager Functions Resume Examples & Samples

30% Business Partnering
Partners with IT Leadership, using deep IT knowledge and broad business and functional knowledge, to develop and maintain a highly diversified portfolio of services and solutions. Ensures integration across process, data, and technology for all solutions
Applies deep understanding of business partnering practices and procedures in leading the definition and execution of effective IT demand. Develops a deep understanding of functional processes, pain points, needs, etc
Educates on end-to-end process to regularly identify and evaluate events that could affect functional performance while keeping alignment with Cargill policies
Links business/function/marketplace trends with technology; communicates impacts
Acts as thought advisor to function leadership members to pro-actively identify opportunities for continuous improvements across the function. Analyzes process breakdowns to ensure lessons are learned. Drives efficiencies with the regional delivery organizations
Acts as a strategic counselor and advisor within the function to ensure successful introduction of new solutions, technologies, and applications to enable processes. Aligns all solutions with Enterprise Architecture framework
Promotes collaboration across the IT service delivery teams and other BRMs to provide first class IT services to the functions as one Global IT organization
Creates a shared mindset and establishes contractual agreements (SLAs) with function leadership that specify expected outcomes, deliverables, and terms of engagement
Manages the IT budget for the function while sharing the value of IT services with stakeholders
Expands and monitors integration across processes, data, and technology
Builds and maintains a sustainable business relationship with function leaders as well as other corporate executives where appropriate
Leads and provides broad guidance to the medium-long term function IT strategy and ensures overall alignment with business, function and PDT strategies
Acts as a strategic advisor, leveraging industry trends for business partnering activities, while communicating the vision and strategic direction for delivery and investment of IT services and solutions
Utilizes knowledge of industry trends to identify problems that could benefit from a technology solution and opportunities to improve technology productivity and efficiency
Identifies internal and external technology initiatives/trends that could affect the function and its ability to manage within its risk appetite
Facilitates an acceptable balance of risk and rewards by communicating tradeoffs to function leadership
Maximizes value to the function for the IT spend
Ensures functional projects are added to the Strategic Portfolio so they are visible and aligned to Global IT
Ensures the adoption and consistent use of processes and metrics
Defines requirements for all new initiatives. Discovers project opportunities and their overall concept, scope, sponsorship and value opportunity. Partners with IT internal/external suppliers to search for adequate solution
Partners with function to make investment and divestiture decisions within the portfolio
Experience with Portfolio Management. Ability to act as a strategic advisor to functional leadership to guide investment decisions
Financial acumen. Ability to manage the creation and delivery of IT budgets. Working knowledge of EBITDA, NPV, ROGI, etc. Ability to define and user metrics (scorecards, trend analysis, etc.)
Demonstrated strong business acumen. Ability to identify and anticipate Function needs, expectations and requirements for technology-based solutions. Demonstrated success in proactively solving business-related problems
Exceptional skills in presenting to all levels of leadership in large group settings as well as one-on-one interactions with Functional leaders
Communicates with impact. Strength in synthesizing complex issues in a succinct and clear manner
Demonstrated ability to manage through constructive conflict to deliver positive outcomes. Comfort with asking challenging and difficult questions to functional leaders
Ability to move frequently between high-level strategic views to a tactical view
Experience with capturing value of SAP or other ERP systems
Knowledge of SAP solutions

Senior Business Relationship Manager Resume Examples & Samples

Works directly with “clients” on scope and intent for custom enhancements
Participate and perform initial impact analysis on custom client enhancements within the Triage forums to identify IT downstream impacts on functional areas and or systems
Understand and partner with client priorities, and provide leadership to bring priority items to the applicable funding boards for proper business justification and IT funding
Align pre-work activities and define, create initial project charters (if need be) on behalf of the intake process
Support ROM Estimation process, ensuring intake leads have the details required for an accurate estimate
Cross-application coordination for complicated large scale projects
Assist in driving market facing IT strategies via the Strategic Business Framework, Client Experience and 20/20
Proactive project status to S&AM via client communications and meetings
Partner with leadership in developing IT roadmaps specific to market facing business strategies
Escalation coordination and resolution point of contact
Coordinate IT vertical support for HLP recovery, war room related efforts and challenge committee
Is a persuasive communicator, has excellent facilitation and presentation techniques and is comfortable presenting to all levels of management
Effectively collaborates and influences leadership across the IT organization. Enable broad resources and has large network of subject matter experts
Broad base of knowledge within the BSA role and ability to understand broad impacts and can make/implement recommendations on solutions while mitigating risks
Works independently and with minimal guidance from management to plan, resource and execute against goals and plans. Exercises solid independent judgment and decision making abilities
Ability to understand, align and articulate the organizational strategy and vision and how that relates to the change
Understands and considers the business implications of the application and communicates with impacted groups
BA/BS degree in Information Systems or related field
8-12 years relevant experience or MA/MS with 5-10 years relevant experience
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Demonstrated ability to prioritize work load and meet project deadlines
Ability to build strong relationships with business and other IT leaders
Demonstrates problem solving skills and the ability to work collaboratively with other departments to resolve issues. Experience with system development methodologies
Ability to work in a fast-paced environment, handling multiple priorities; communicate with individuals at all levels of an organization
LI-KM2

IT Business Relationship Manager Resume Examples & Samples

Work with our Clients to understand the client’s business requirements and is responsible for ensuring client requirements are defined, and documented
Facilitates requirements-gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools
Mediates differences in Business perspectives to drive requirements consensus
Bridges the gap between Business and IT, ensuring common understanding and IT/Business alignment
Owns the creation of a project plan to identify key milestones & deliverables regarding criticality, downstream impact if dates are missed and determine alternative/mitigating actions
Is responsible for ensuring that deliverables are achieved, on-time and in-budget
Monitors project deliverables and escalates when required to mitigate risks
Provides timely, concise communications to functional and executive leadership regarding project status and pending issues
Identifies issues and potential risks within the project; proactively manages them to resolution and/or mitigation with the assistance of the Process and Technical Leads
Will act as the Project Lead in the development of the project plan, design and implementation plan in accordance to the Client requirements
Facilitates activities across internal teams to ensure the program deliverables are on track and understood
Provides input in the preparation of capital expenditure (CER’s) for projects
A high degree of business acumen in the pharmaceutical health services field, in addition to, demonstrated leadership experience, operating in a high growth, high transaction multi location environment
Strong Project Management Skills, including the ability to manage multiple projects at the same time and under tight deadlines, operating in a cross-functional environment
Provides subject matter expertise (SME) of both business process and technical support that complies with standard project methodology
Technical expertise in project management support tools like MS Project, Visio, MS Office Suite
Knowledge of Patient Support Programs, Billing, Pharmacovigilance, and ERP applications
Possesses subject matter expertise (SME) and understanding of business principles, processes relative to technology solutions and capabilities in the pharmaceutical services field
Ability to organize, plan, and implement projects of various size and scope
Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
Excellent presentation skills able to influence decisions
Ability to lead and direct team members working on the project
Ability to navigate ambiguity, overcome confusion, and simplify complex situations
Ability to quickly build credibility - somebody who easily gains the respect of peers and senior management as a technology and business expert with strong leadership, facilitation, and influencing skills
Ability to effectively collect the Business Requirements for Application Development

Business Relationship Manager Resume Examples & Samples

Ensures scope of projects are well-defined for transition to deliery COEs - Ensure all stakeholders are engaged, projects are completed and return on investment is realized
Delivery assurance of medium sized initiatives leveraging the COEs - Ensure effective level of support for existing systems/processes
Directionally aligned to a large functional group within a business (materials management) Essential functions include, but are not limited to
Attend Customer Reviews: communicate IT budget status, project status, key IT programs that impact them, key production support issues, communicate within IT key business objectives/initiatives, business strategy/objectives changes, budget changes, prioritization changes Distribute annual stakeholder survey & develop/track follow-up actions Qualifications
Experience in at least one of the following business process areas; Supply Chain Management, Demand Planning, Materials Management, Inventory, SIOP
Sponsorship is not available for this role. Candidates must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship now and in the future
No relocation is being offered. Candidates must reside within 50 miles of our Beachwood, OH, Jackson, MS, or Jackson, MI facilities
Ability to Travel up to 25%
Functional expertise with Enterprise ERP systems (QAD MFGPRO, Oracle or SAP preferred)
Strong knowledge in at least three of the following business process areas; Supply Chain Management, Demand Planning, Materials Management, Inventory, SIOP
Good knowledge of project management disciplines, Eaton’s PROLaunch methodology or other Project Management and System Development Lifecycle Methodologies (SDLC)
Excellent communication skills, both written and verbal at all levels of the organization. This position will often work with both Senior Business Leadership and Senior I.T. Leadership on a regular basis
Strong team-oriented interpersonal skills including facilitation and negotiation, ability to lead and influence others, and the ability to effectively interface and work with a wide variety of people
Knowledge of several business analysis techniques including, benchmarking, brainstorming, business rule analysis, data flow diagramming, data modeling, process modeling or decomposition, metrics and key performance indicators, prototyping, risk analysis, root cause analysis, and/or scenario and use case development

VP-aladdin Business, Relationship Manager Resume Examples & Samples

4-6 years of relevant experience in the financial industry, preferably with financial services technology or consulting experience
Well organized with the ability to manage multiple priorities with a hands on approach
Experience with financial services accounting concepts or structured products investments also desired

Small Business Relationship Manager Resume Examples & Samples

Pro-actively operate at the heart of the local business community; target market is less than $3 million in revenue
Build new relationships and actively manage a portfolio of up to 150 customers with approximately $10MM in deposits and $2MM in loans
Responsible for driving performance within a cluster of 1-5 branches
Bachelor’s degree in Business Administration, Finance or related field
1 - 2 years of experience in sales and relationship management within small business banking or business lending
Formal credit training preferred
Candidates with strong cold calling experience and current business network preferred
General understanding of business credit and deposit products and services General understanding of business development principles Strong communication and presentation skills with individuals at all levels, internally and externally

Small Business Relationship Manager Resume Examples & Samples

Pro-actively operates at the heart of the local business community in which we do business
Build new relationships with experience managing a portfolio of up to 150 customers with approximately $15MM in deposits and $3MM in loans and/or revenue
Demonstrated experience driving performance within multiple locations
Collaborative approach, with an emphasis on partnership and coaching
Experience cultivating prospects and customers at their place of business, with an emphasis on customers above $500,000 in sales and credit deals above $100,000
Bachelors degree in Business Administration, Finance or related field
2 - 4 years of experience in sales and relationship management, small business banking or business lending
Strong communication and presentation skills with individuals at all levels, internally and externally

IT Business Relationship Manager Resume Examples & Samples

Candidate must be local to Houston, TX or willing to relocate (with assistance)
The Business Relationship Manager is the primary owner of the IT relationship with a specific business unit or market’s senior and middle management
The BRM is the liaison between IT and the business unit, and a trusted advisor to the business unit. As such, the BRM needs to have significant knowledge in subject matters pertaining to both IT and the business, and must have a thorough understanding of the business to identify its needs and envisage business solutions
Learn the business unit’s functions and understand the strategic business direction in an effort to identify opportunities for technology innovation
Guides the creation and delivery of the ongoing Strategic Information and technology plan for assigned business partners
Primary point of contact for overall IT needs for a complex or heterogeneous business unit(s). Responsible for prioritizing demand
Identify customer technology needs and growth strategies and use that knowledge of all the business’s IT demand to build out 1 to 5 year technology road maps
Define strategic framework for each fiscal year and multi- year roadmap and direct IT strategy in support of the overall business strategy
Provide regular updates on major strategic Information Services projects, business line priorities, business specific issues, and ROI monitoring
Coach and encourage business stakeholders about the potential use of technologies that brings additional values to the business units
Proactively shares knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units
Ensure that organizational and business related priorities are clearly and consistently communicated within their area of responsibility
Manage internal customer expectations with respect to IT services, identifying gaps between customer needs and IT capabilities, and work to find innovative solutions to those gaps
Leads business and technical teams in defining business needs and implementing innovative solutions that meet business objectives or create new business opportunities through the effective use of technology
Represent and communicate business unit management’s IT Technology needs to IT department
Collaborate with other Business Relationship Managers, IT senior management, middle management and teammates to ensure corporate, business unit and IT objectives are aligned and being met
Provides leadership and direction to the IT Business Alignment Team
Provides oversight of the business unit’s Investment Project Portfolio
Ensure appropriate communications of new development projects and/or programs to business unit and IT
Ability to travel as necessary (25%; more will be required if outside of Houston)
BA/BS Degree in the field of business administration, computer science, finance or information systems or related field is required
8+ years of functional business unit work experience and understanding in the areas of Finance, Accounting, Procurement, Information Technology, Membership Accounting, Medical Management, Claims, etc
Excellent understanding of the organization's goals and objectives
Demonstrated knowledge of the organization's core business processes and operations, along with the strategic use of technology to grow a business
Primarily focused on the functional business areas that encompasses a Shared Services Organization (HR, AP, AR, IT, Accounting, Finance, Membership Accounting, Medical Management, Customer Services, Health Plans, Claims, etc.)
5+ years’ experience facilitating development and implementation of business initiatives/projects based on management objectives
Ability to communicate up and down the management chain, providing the appropriate level of detail and focus on the right information
Ability to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills
Demonstrated project portfolio management skills, including project planning, budgeting, and controlling processes, and valuing IT investments
Demonstrated proficiency in basic computer applications such as Microsoft Office software programs

IT Business Relationship Manager Resume Examples & Samples

Candidate must be based in Nashville, TN or willing to relocate (with assistance)
Provide highly-valued strategic consulting support and guidance
Ability to travel as necessary (25-40%)
8+ years of experience working within Information Technology and/or a Business function delivering technology value to users
Experience providing highly valued strategic consulting level support and guidance through key IT initiatives
Ability to translate business process into high-level technology goals

Information Technology Business Relationship Manager Resume Examples & Samples

35% Strategy Planning and Portfolio Management
Leads and provides broad guidance to the medium-long term IT strategy for the Global Finance function and ensures alignment with the overall functional strategy
Acts as strategic counselor to Finance leadership and leader to team members in communicating the vision and strategic direction for the delivery and investment of IT services and solutions
Leads team members using an advanced understanding of Cargill Information Protection and TGRC requirements to ensure IT environments adhere to Cargill’s standards and policies
Applies deep understanding of business partnering practices and procedures in leading the definition and execution of effective IT demand. Develops a deep understanding of business processes, pain points, need, etc
Defines business requirements for all new initiatives. Discovers project opportunities and their overall concept, scope, sponsorship and value opportunity. Partners with process leaders and IT internal/external suppliers to search for adequate solution
50% Business Partnering, relationship and service management
Serves as a thought leader within the IT organization representing the Global IT job family to key stakeholders
Builds and maintains a sustainable business relationship with functional leaders
Acts as thought advisor to regional functional leadership members to pro-actively identify opportunities for continuous improvements across Finance. Drive efficiencies with the regional delivery organizations
Partners with IT Leadership, using deep knowledge of IT and broad knowledge of business, to develop and maintain a highly diversified portfolio of services and solutions. Ensure integration across process, data, and technology for all solutions
Expands and monitors integration across processes, technology and data for all solutions defined for the portfolio of services and solutions in the business
Acts as a strategic counselor and advisor within Finance to ensure successful introduction of new solutions, technologies, and applications to enable business processes. Aligns all solutions with EA framework. Prepare businesses for ERP readiness and lead value capture of business areas operating on SAP
15% People and Budget Management
Provides coaching to the regional BRMs who enable the go-to-market strategy in each region. Develops strong BRMs and a more diverse workforce by seeking multiple approaches to source/attract and develop diverse talent
Promotes collaboration across the IT service delivery teams and the BRMs in order to provide first class IT services to the business as one Global IT organization
Provides input in the performance management, talent development, succession planning, coaching, and engagement for team and ensuring the Go to Market capabilities of the team is increasing
Responsible for budgeting duties across the team (forecasting, reporting P&L, etc.)
Bachelor’s degree in IT and/or equivalent work experience
15+ years of IT and business work experience of which 5+ years of leadership experience within process, data and technology functions
Strong knowledge of the finance function gained through working within Finance or in a role enabling their success
Ability to translate data, process, and technology concepts into business terms
Demonstrated strong leadership skills in the areas of strategic planning and decision making, navigating ambiguity, and building trusting relationships
Demonstrated ability to create and maintain trusted relationships with business and functional leaders
Proven experience developing IT strategies and business plans
Ability to manage the creation and delivery of IT budgets. Working knowledge of NPV, ROGI, etc. Ability to define and user metrics (scorecards, trend analysis, etc)
Proven ability to identify and anticipate BU needs, expectations and requirements for technology-based solutions. Demonstrated success in proactively solving business-related problems
Exceptional skills in presenting to all levels of leadership in large group settings as well as one-on-one interactions with enterprise, group, business and functional leaders. Communicates with impact. Strength in synthesizing complex issues in a succinct and clear manner
Ability to move frequently between high-level strategic views to tactical views
Demonstrated leadership in controls and compliance
Proven experience delivering large projects in scope and on budget
Demonstrated success in creating a culture of inclusion, high performance and high engagement
Flexible schedule to allow for availability of global work across multiple time-zones
Ability to travel up to 20-30%

Business Relationship Manager Generalist Salt & Poultry Groups Resume Examples & Samples

60% Business Relationship and Service Management
Provides support to more senior teammate when interfacing with BU/Function leaders and managers, which includes but is not limited to
Translate Global IT messages into actionable business items
Communication to end users
Update lists of key users and site contacts
Follow-up on service escalations
Utilizes knowledge to understand business/function requirements and assemble regional/local needs
Creates and maintains professional relationships across a diverse, multifaceted global organization
Assists in analyzing and categorizing reports for SLA service performance, missed targets, trends, and causes. Works with other team members to recommend and implement improvement actions to achieve expected service levels
Coordinates across team to identify opportunities for continuous improvement
Acts as supporting contact to BUs/Functions to assist in the successful introduction of new solutions, technologies, and applications to enable business process
30% Project Execution and Support
Provides support in evaluating feasibility of new solution for the business/function and identifying risks and constraints
Compiles inputs required for business case development
Collects, compiles, and documents business requirements for the solution
With oversight, creates reports based on the realization of benefits once a project is implemented
Supports and assists in leading the successful introduction of new solutions, technologies, and applications
Provides support in change management, communication and training to ensure successful implementation
10% Other duties as assigned
3+ years of IT and business/industry work experience
Demonstrated business acumen. Ability to proactively identify and resolve client’s needs. Demonstrated success in proactively solving business-related problems
Drive for results. Ability to complete initiatives through Global IT and 3rd party vendors
Demonstrated interpersonal savvy capabilities. Relates well to all kinds of people, builds appropriate rapport, ability to obtain results through influence and collaboration
Communicates with impact. Ability to present information to all levels of leadership in large group settings as well as one-on-one interactions with Platform, BU and functional leaders. Strength in synthesizing complex issues in a succinct and clear manner
Demonstrated ability to manage through constructive conflict to deliver positive outcomes. Comfort with asking challenging and difficult questions to business and functional stakeholders
Ability to apply IT industry knowledge to real-world business situations. Proactively seeks information and insights for industry, internal and external experts
Continuous improvement focused. Ability to continually identify ways to improve processes or work structures
Risk Management knowledge. Ability to anticipate IT related risks for the business and mitigate such risks
Up to 10% travel including international (travel requirements will vary)
Work demand may from time to time require work during non-standard business hours

IT Business Relationship Manager Resume Examples & Samples

Serves as an expert resource supporting one or more areas, processes, or technologies
Leads medium projects, programs or initiatives across the franchise or enterprise
Manages relationships across all IT, legal, finance, and the impacted Business IT areas
Works effectively as part of a team
Negotiates the needs of multiple users or business partners
Balance between IT standards, strategies and business needs to guide well-informed decisions
Understanding of business issues and strategy, and the ability to factor them into technical direction and recommendations
Functions independently, receiving high-level and/or strategic guidance; able to self-direct, plan and execute initiatives (projects, programs, strategies)
Manages business partner expectations at a senior level, resolving conflicts between requirements and budgets
Consults to a business unit or function, prioritizes initiatives and identifies opportunities for technology to support the business’ strategic objectives
Transforms business change initiatives into strategic-level systems solutions
Partners within IT and J&J organizations to identify emerging technologies to meet business needs, where appropriate
Helps business partners clarify unclear business needs, define requirements, and determine how to best address those needs
Experience in the following areas and IT solution
Proven solid experience in implementing Successfully Digital Marketing for Pharmaceutical environment
Proven experience in Medical/Regulatory Affairs and Market Access matters in Pharmaceutical context. Interfaces with global solution and local regulatory agencies (e.g. ANVISA)
Proven solid experience in compliance, especially in GxP/CSV
Desirable basic knowledge by having worked in partnership with the following business therapeutic areas: Infectious Diseases, Oncology, Immunology, Cardiovascular&Metabolic Disorders and Neuroscience
Complete graduation degree preferable in Engineering or Computer Sciences
Post-Graduation or MBA in business will be considered a plus
Certification in Project Management Methodology will be considered a plus
Previous experience in an IT Business Partner role
English fluent (writing, reading and speaking)
Spanish will be considered a differential
Ability to manage relations with different teams inside the company, including virtual interactions.Info Technology

IT Business Relationship Manager Resume Examples & Samples

Impact the bottom line: Define and align key strategies for IT delivery across the organization to boost productivity
Set the path to success: Shape initial requests and make financial projections of IT projects; stay on top of business and technology industry trends
Build the company: Drive Service Level Agreement negotiations and translate business needs and details into IT requirements; Align different business and IT strategies for enhanced productivity; Define key strategies for the IT delivery model of an organization
Be the expert: Serve as the primary IT contact for our Service Delivery teams; Develop and manage the relationship between IT and internal and external partners
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations; Coordinate closely across I.T. functional areas that are supports Business Partners
Enable the workforce: Support and maintain technological and security infrastructures; communicate and understand concerns related to IT alignment across departments; Work with architects to understand new technology trends and forecast future IT infrastructure requirements
Support the team: Support
IT Coordinators/Power Users of the assigned business units in the definition of functional IT requirements; ensures that IT demand and maintenance requests contain all necessary information

Business Relationship Manager Resume Examples & Samples

University Degree educated (Bachelors or Masters)
5-10 Years minimum working experience in a Technology Operations Environment
Is able to evidence contribution or achievement within strategic initiative delivery, project management or program leadership
Recent Line of business experience
Proven experience with Incident, Problem and change based on ITIL standards
Minimum 10+ years experience in IT covering operations functions
Ability to make informed and timely decisions; understands, communicates and manages the result of decisions made
Excellent listening, writing, speaking, presentation and facilitating skills
Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment

Small Business Relationship Manager Market St Resume Examples & Samples

Build new relationships with experience managing a portfolio of up to 150 customers with approximately $10MM in deposits and $2MM in loans and/or revenue
Strong cold calling experience and current business network preferred
General understanding of business credit, deposit products/services and overall business development principles

IT Senior Business Relationship Manager Resume Examples & Samples

Direct the activities and productivity of BRM’s within a Division by communicating job expectations; planning, monitoring, and appraising job results; coaching, mentoring, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Build relationships with key business stakeholders and work to gain a strong understanding of their strategic direction, operational needs, trends, constraints, opportunities, etc
Maintain a high degree of visibility within the business, attend business meetings and appropriate management forums, and provide a central point of information for all related IT activities
Create and execute key account plans and a relationship management strategy for assigned Groups and/or Divisions
Work closely with the business leaders to support them through technology planning, advising on how to exploit existing and emerging technologies, and ensuring alignment with the Oldcastle Materials IT strategy
Identify opportunities for IT to better support the business, and promote IT as a trusted delivery partner
Create business requirement documents that accurately reflect both strategic and tactical business needs
Oversee IT programs and projects being deployed within their assigned Groups and/or Divisions by
Acting as a sounding board for ideas and approaches to solving project issues that have program impacts
Identifying scope, success criteria and cross-project dependencies
Ensuring that projects receive adequate resources and funding by following governance processes and procedures
Monitoring and reporting on project status
Acting quickly to manage urgent issues and championing them until resolution, escalating when required
Ensure that expected outcomes are achieved
Play a proactive role in defining service level needs
Act as the voice of IT within the business
Maintain a detailed knowledge of key IT services and align demand for projects and services with the IT portfolio
Manage business demand and assist with project prioritization by focusing on cost / benefit analysis and identifying measurable business value
Assist in the design and development of information technology architecture and roadmaps by providing business perspective, requirements and process information
Drive IT communization and standards within the business
MS/BS degree in Computer Science, Engineering or equivalent is preferred; seven plus years of related experience; or equivalent combination of education and experience is preferred
Previous experience in a business relationship management or business leadership role is preferred
A solid understanding of the business and significant knowledge in subject matters pertaining to both IT and the business
Skilled at working effectively with cross functional teams in a matrix organization
Ability to communicate IT objectives and direction to the business
Work with the business to shape, develop and execute strategic plans and initiatives
Ability to assess the current state environment, capabilities and performance of business and IT
Monitor and recommend improvements to IT processes
Drive adoption and compliance of IT policies and procedures within the business
Able to utilize a computer for word processing, email communication, and preparation of documents and presentations

Small Business Relationship Manager Resume Examples & Samples

Responsible for acquisition sales and sales to existing clients. The role will manage an assigned base of customers. Accountable for revenue retention and growth of an assigned customer base by building customer relationships, assessing solution fit and expanding product portfolio
Accountable for protecting base revenue, incremental new sales to existing clients, new logo sales, and meeting/exceeding target
Responsible for updating relevant customer information - including but not limited to customer activity, funnel, opportunity updates; maintenance of monthly goals; customer proposals; customer contracts
The focus of this position is primarily outbound with some inbound activity. The job functions are not scripted; it requires solid interviewing/selling/persuasion skills. In addition to a strong knowledge of the company's products/services it often requires additional knowledge of competitor's products/services - with occasional coaching from the Supervisor of Outbound sales as needed
High School diploma, GED or equivalent education excellent oral and written communication skills
Active listening skills to identify sales opportunities
Bachelor’s degree in business/professional selling
1+ years of successful inside outbound sales experience (Business to Business | B2B)
2 years of Business to Business inside/outside sales experience
SFDC / CRM experience as a user
Complex Sales experience

Business Relationship Manager Resume Examples & Samples

Primary contact for all business organization associates to ensure consistency of all infrastructure and enterprise applications service delivery and that they meet the business’s expectations
Updates and reviews with Service Portfolio Managers business demand changes as needed, or at minimum, quarterly
Works with the SPM and SS to drive and shape infrastructure and enterprise application demand while monitoring accomplishments against business expectations
Promotes the business’s projects and value to the CTS leaders and organization and CTS’s initiatives, services, solutions and value to the business organization leaders and stakeholders
Identify Business Organization engagement barriers with CTS (i.e., technical barriers, process barriers, relationship barriers, capital funding barriers) that CTS needs to overcome
Performs strategic business consulting as a thought-leader to drive and influence forward-looking business initiatives
Assists in the development of metrics used to track value delivery to the businesses and communicates overall CTS performance metrics to the business and stakeholders
Develops, shares, and leverages best practices across CTS and the business organization
Participates in development of business organization strategic planning and CTS strategic planning and communicates those strategies across the organizations
Identifies areas where the Business Organization is underserved that provide partnership opportunities for CTS and the Business Organization
Facilitates the review of service delivery costs for the business organization with the SPM, and recommends cost-saving options to the business
For identified problems and issues, navigates Cerner and the business organization to resolve issues, looks for real root cause and, when needed, handles organizational conflicts that impede service delivery
Communicates to business organizations all major enterprise environment changes, key strategies, initiatives and CTS related major activities
Identifies any risks inherent to the service/solution that need to be mitigated so that CTS and the Business Organization can realize Cerner's Corporate Imperatives/objectives
Able to represent CTS’s perspective within the business organization to support successful strategies, educate the business organizations and keeps them updated
Identifies any key processes, project related gaps, or resource constraints that the Business Organization needs and can use to its advantage to achieve business objectives. Identify and propose CTS partnership strategies, services or solutions to meet needs
Receives business organization's support and the business organization actively uses the BRM as part of the functional team to improve service delivery to their internal and external clients. Becomes the trusted advisor and mentor to business organization’s leadership, managers and associates
Consultative skills to seek first to understand
Facilitation skills to lead requirements gathering workshops
Ability to communicate, convey ideas, and build trust with people at all levels of management
Observational skills to validate data obtained via other techniques
Organizational skills to work with the vast array of information gathered
Knowledge of product management concepts and how enterprise software products are positioned and developed
Five plus years of Software application domain knowledge
Must be currently residing in or willing to relocate to Kansas City
Experience working in software development and/or IT operations
MBA and/or PMP
Vendor Management experience

Business Relationship Manager Resume Examples & Samples

Must be able to deal appropriately with highly sensitive and confidential material. Must have knowledge of standards and laws applicable to physician recruitment, planning and business development
Computer proficiency to include word processing, spreadsheet and database
Strong organizational skills to include metrics management, independent scheduling and record tracking
Must demonstrate commitment and adherence to STHS's Compliance Program and Code of Conduct

Business Relationship Manager Resume Examples & Samples

5+ years in commercial lending and/or private banking with proven successful sales track record
Series 6 required (Preferred Series 7)
In-depth knowledge of banks, credit, and deposit products. Experiences in international activities between U.S. and Greater China preferred
Strong analytical, marketing/sales, consulting and negotiating skills

HC IT Business Relationship Manager for Customer Services Resume Examples & Samples

You will be responsible for HC IT (Siemens Healthineers IT) Business Relationship Management for sub processes of Siemens Healthineers Customer Services (CS), focusing on headquarter, regions and services
You will act as Information Security & Data Privacy Advisor for Customer Services; furthermore you are the contact person for ISEC (internal training) related requests
You are an expert for Service Process implementation in global IT systems
You act as an interface between business and IT for projects, change requests, escalations etc. and optimize processes between IT and Siemens Healthineers Customer Services (defining/measuring SLAs)
You will be responsible for process / IT support to optimize, tailor and apply existing IT services
Project and program management, including financial controlling for IT projects and operating topics, is also part of your role
You will provide support for drawing up the Customer Services IT strategy and initiation of strategic topics
You hold a university degree in information technology or a similar discipline
You can demonstrate many years of professional experience in a comparable field and have management experience, particularly in managing and motivating employees in a matrix organization without disciplinary responsibility (and / or project organizations)
You have experience and expertise in Data Privacy & Information Security related questions
You can offer experience in Customer Services business processes in order to assess business requirements and drive them forward with IT
You have a very good understanding of IT in order to convert business requirements into IT services; you also have experience in application management
You maintain an overview of complex topics and in conflict situations, and find rational and feasible solutions and compromises
You have experience of working in a global environment, function effectively in distributed, multicultural teams, and communicate well using your fluent knowledge of German and English

Principal Business Relationship Manager Information Technology Resume Examples & Samples

Driving the Information Technology strategic planning process across global IT, leading to an IT strategy that enables, transforms business priorities and delivers business value
Developing and executing a communication and deployment plan that enlists the IT organizations to drive the global IT strategy and enables them to advocate the IT strategy with business partners
Leading the Product Management community of practice including providing best practices and templates for Product / Product Line strategies and business reviews
Extensive related experience
Experience developing, implementing and tracking broad IT strategies
Excellent communication and influencing skills at the senior executive level and deploying messages with broader IT organizations
Ability to manage complex projects and teams to drive actionable results on within a project schedule
Knowledge of IT industry trends

Business Relationship Manager Resume Examples & Samples

Ensure that CCG meets the current and future needs of Commercial, and help Senior leadership in CCG balance that with knowledge of the needs across the rest of the Roche organization, including other business partners within the Commercial organization (i.e. BioOncology, GNE Immunology (“GIO”), Commercial Business Operations (“CBO”), IMPACT, and Managed Care and Customer Operations (“MCCO”))
Influence without authority, not only peers, but also business partners and LT level colleagues
Accountable for delivery of service level agreement established with GOVERNMENT AFFAIRS and Advocacy Relations
Analyze contracts related data to translate and present strategic recommendations for GOVERNMENT AFFAIRS business partners
Proactively engage business stakeholders
Partner and liaise with business partner’s Procurement Business Partner and CCG management to align on support and sourcing strategy; resourcing, metrics, KPIs, quality and service levels
Act as Subject Matter Expert (SME) to provide direction, training, and assistance with decision making to business teams regarding good business procedures and contract business terms; share best practices and feedback on contract and business term matters to CCG staff, USCS and business teams
Collaborate with CCG colleagues to deliver and ensure high quality management of all activities associated with development and execution of agreements and drive business partner goals and timelines
Represent CCG on internal and external Procurement initiatives and forums
Develop solutions to complex problems, and ensure solutions are consistent with business partner and organizational objectives
Identify, advise and manage areas of risk not only in the establishment of contracts and in the operation of the contracts, but also in the relationship with the outside vendor
Advise on and approve negotiated contract language per Delegation of Authority given by legal as necessary
Serve as a single point of contact for business partner stakeholders, responsible and accountable for managing vendors responsible for the drafting, negotiation and execution of consulting and vendor related agreements within the CCG scope
Ensure compliance with all relevant policies and regulations, including managed care, HCP, and Business leader FMV benchmarking and compliance, and that legal issues and risks are appropriately evaluated
Responsible for negotiation of strategically significant, complex contracts and other contracts as necessary
Work independently to mentor other team members and internal business partners as needed on contract and compliance issues
Develop and implement templates, guidelines and procedures relevant to contracting policies, lead process improvement or other projects that enhance and streamline contracting processes, systems, tools and other resources; collaborates with Legal Department to improve contract templates, negotiation parameters and increased CCG Delegation of Authority
Exercise independent judgment and discretion in methods, techniques and evaluation criteria to obtain results, with decisions having an impact on goals and objectives

Business Relationship Manager Resume Examples & Samples

Collaborate with business users to understand their challenges and be able to solve those challenges by leveraging business systems and technology
Gather requirements from multiple sources and transform into a single set of documented needs. Review and revise requirements as needed
Work closely with software developers, project managers, and systems testers to translate business requirements into successful technical deliverables
Identify business processes, roles within those processes, and develop workflow diagrams using Microsoft Visio
Develop business requirements documents and collaborate with Quality Assurance to develop traceability documents, test cases and test scripts
Produce, maintain, and interpret workflow diagrams
Develop functional and non-functional requirements specifications according to standard templates
Collaborate with internal and third-party developers and Subject Matter Experts (SMEs) to establish technical or functional vision and analyze tradeoffs between usability and performance needs
Implement and enhance mission critical systems to support business transformation
Collaborate with Finance and Accounting to ensure transactional information flows flawlessly into their various systems
Perform any other related duties as required or assigned

100

Business Relationship Manager Resume Examples & Samples

Bring forward cost reduction, revenue generation, and service improvement programs
Counsel stakeholders on ISIT and on industry best practices
Provide input to the business strategic plan and implementation roadmap of IT enablers
Advise on options, risks, costs/benefits, and impact on business processes and system priorities
After training the ability to prepare complete project proposals, including business cases containing requirements, benefits, costs / efforts, resources, etc
Design and oversee effective solution design and development alongside our Architecture and innovation teams
Act as the IS/IT member of the Steering Committee for projects presented and approved
Identify ways to apply technology (new and existing) to the business enabling efficiency improvements or alignment to strategic goals
Act as a champion for the business within IS/IT, representing the needs and interests of the business at Executive Change Board, budget reviews, work / project prioritization, etc
Act as the advocate of IS/IT within the business, ensuring understanding and acceptance of IS/IT processes by the business and full alignment of the functions
Appropriate escalation to Director Strategy & Architecture if needed
Assisting other Business Relationship Managers with larger programs of work, this will include being assigned parts of the business case or pre-project work to deliver back to the BRM
Fluent in English (other spoken languages a plus)
Bachelor’s Degree in Information Systems, Business, Engineering, or a similar discipline
ITIL V3 Foundation
Progressive IS/IT experience, with experience in Business Analysis or equivelant role
Experience working in a multi-cultural, global organization
Experience working with senior leaders in the organization, as well external partners (IS/IT vendors)
Experience working with external partners such as customers, and vendors (beyond IS/IT) in process improvement projects would be beneficial
Business experience in one or all of the business capabilities - Sales, Marketing, contracting, manufacturing
Tate & Lyle’s preferred IT platforms are Microsoft and SAP as the primary business systems supporting most business processes. Exposure to SAP ECC, Salesforce and SharePoint is a plus

101

Business Relationship Manager Resume Examples & Samples

Ability to effectively communicate ideas and build relationships both vertically/horizontally within Clorox with refined oral, written and data presentation skills and appropriate interface with external contacts
Activities include but not limited to: logistics analysis, customer relationship management, order management, problem solving and solution recommendation and implementation, interfacing with customers, vendors and partners and assisting with other internal and external initiatives
Demonstrated problem solving and analytical skills
Planning and Organizing: Identifies and translates priorities into clear actionable tactics, effective organization and time management skills, multi-tasks well, set goals and achieves them
Professional Development: Drives personal development and influences others as appropriate with the ability to present ideas and issues in a thoughtful manner
Strong aptitude for learning new systems and processes
Strong leadership skills and a track record of achieving results

102

Business Relationship Manager Resume Examples & Samples

Assignment of Small Business clients, to proactively develop and grow existing relationships and cross-sell additional products and services
Prepares a client profile, relationship plan and calling schedule for each client in conjunction with strategic business development program. Learns and understands the key components of the client’s industry, business and personal goals
Identifies business opportunities and either fulfills the need or refers the client to other specialized Bank units
Proactively identifies Small Business prospects through outside calling and marketing efforts. Also identifies and prospects business referral opportunities from Retail and Wholesale Banking partners and/or other business areas
Prepares a calling plan and prospective profile for each new Small Business prospect in conjunction with strategic business development program
Supports Team TRICO principles including participation in Retail and Wholesale Banking meetings and/or initiatives
Ensures loan requests are processed accurately and timely. Coordinates with underwriting, customer and branches to provide high quality service
Serves as a small business product specialist, technical consultant, resolving client needs and any internal issues
Provides assistance and exceptional sales support to branches in answering questions relating to small business products and services
Maintains a current understanding of Bank procedures and policies
Maintains a current understanding of regulations including but not limited to Reg. B, Fair Lending, Reg Z, Bank Secrecy Act (BSA/AML) OFAC compliance, Gramm-Leach-Bliley Act, and Home Mortgage Disclosure Act (HMDA)
Maintains an awareness of competitive products, practices, rates and changes in market area
Develops and conducts client and employee training sessions
Provides individual personal banking services to clients
Participates in civic and community affairs as appropriate
High school diploma or GED required, undergraduate degree preferred
3-5 years business to business sales or financial services sales experience
Demonstrated sales and marketing abilities
Business financial analysis experience
Excellent organizational skills and the ability to complete a high volume of work with accuracy
Ability to utilize personal computer, Windows driven programs and internal credit scoring systems and supporting software

103

Business Relationship Manager Resume Examples & Samples

Lead to develop holistic change management strategies and plans for assigned projects
Coordinate activation of planned Organizational Change Management activities across impacted organizations
Use widely-accepted, as well as creative, change management methodologies to manage change
Conduct and maintain stakeholder analysis and engagement plans
Lead and consult on change readiness activities
Reduce the risk of failed projects by managing resistance
Provide Organizational Change Management consulting
Measure the effectiveness of change management by regularly evaluating successes, opportunities and risks, as well as incorporating feedback / lessons learned
Develop communications and presentations to assist with program adoption; partner with Communications Specialists to ensure consistent and impactful messages
Lead the partnership and integration with Learning & Development to ensure overall skilling goals are defined and achieved
Utility industry background is helpful but not required
Exceptional interpersonal and communication skills with the ability to communicate and build relationships with all levels of associates in the organization
Experienced in utilizing the Prosci's ADKAR methodology
Experienced in leading enterprise level change and/or changes across multiple organizations and locations
Expert in gaining organizational alignment across multiple functions
Ability to facilitate complex discussions and meetings with people at all levels of the organization

104

Small Business Relationship Manager Resume Examples & Samples

Serve as market expert for small businesses and assist them in solving their financial needs
Employ various methods to develop profitable small business relationships by leveraging centers of influence and internal referral sources
Utilize marketing campaigns and affiliated collateral material to assist in gaining new banking relationships
Identify needs such as treasury management & wealth services and actively refer those opportunities to the appropriate line of business
Work with customers to establish appropriate credit vehicles such as credit cards, lines of credit and installment loans - which will enable their business to be successful
Focus primary business development efforts on building a portfolio of low cost deposits such as operating DDA’s, payroll accounts, trust accounts, etc

105

Agri Business Relationship Manager Resume Examples & Samples

Drive new business development and relationship management that will be focused on selected segments of the Agricultural Industry
Capable of spreading financial statements and underwriting loan requests
Determine the general credit worthiness of the prospective client and the merits of the specific loan request. Information may be obtained by direct inspection of the applicant’s business and/or collateral, review of interim financial reports, personal interview etc
Collects and analyzes information which reflects the current credit worthiness of customers and current merits of existing loans. Information may be obtained by direct inspection of the applicant’s business and/or collateral, review of interim financial reports, personal interview etc
Advises customers, where possible, on business management and financial matters
Develops new business by contacting propsects and customers; cross-sells Bank products and services
Participates, develops material for and makes loan presentations for the Loan Committee where required
Increase Bank’s visibiity to enhance new business opportunities by involvement in community affairs
Completes special projects as assigned by manager
Some travel will be required

106

Small Business Relationship Manager Resume Examples & Samples

Pro-actively operate at the heart of the local business community, where you will build new relationships and actively manage a portfolio of up to 150 customers with approximately $15MM in deposits and $3MM in loans
Responsible for driving performance within a cluster of 1-5 branches and partnering with Branch Managers and their teams, including joint calling, coaching and other support
Will be equipped with all the knowledge and tools you need during a 4-week training/introduction program with one-on-one support from your Small Business Area Manage
Responsible for outreach efforts will include but not limited to lead lists, internal and external referrals and cold calling
Drives relationship management by identifying cross-sell opportunities and introducing our Product partners to help provide a full banking proposition
Build your individual market profile as well as the profile of Santander in the local community
Effectively utilizes the resources / tools available to manage the call / relationship management consistent sales process and activities
Required to make a target number of in person calls to prospects, customers, COIs and internal partners weekly and monthly Sells solutions including opening deposit accounts, completing the entire loan origination process and servicing the ongoing needs of customers
Primary focus is on new business development for lending and deposits in an assigned cluster of up to 5 branches (travel by car required) with clear expectations on exceeding assigned sales and service goals
2 - 4 years of experience in Sales and Relationship Management, Small Business Banking or Business lending
Between 2 - 4 Years Specialized Knowledge Ability to build relationships with customers and develop partnerships across business lines
Excellent communication and presentation skills with individuals at all levels, internally and externally
General knowledge of business credit underwriting
Proven ability to develop, retain and expand relationships with COIs
Proven track record in partnering with Retail Branch teams, including joint calling, coaching and supporting a designated cluster of Branch Managers
Ability to provide exceptional customer service to internal and external customers, improving customer satisfaction to achieve divisional goals to significantly increase market share
Strong understanding of business credit, deposit and cash management products and services

107

Business Relationship Manager Resume Examples & Samples

The primary responsibilities of the GFX, Pool and Repo Business Relationship Manager (BRM) in Product Control, Finance division, include control oversight of the daily Risk and P&L production processes in Bangalore, Manila and Jacksonville, for traders located globally
The BRM is also the point of escalation for stakeholders in the trading hubs (New York/London) and the production teams
The BRM reviews and supports the development of SLAs, KPIs and KRIs, front to back across the business, benchmarking activities and performance monitoring against agreed metrics
Prepares and acts upon regular and ad hoc Management Information (MI), analysis and insight
Supports the wider team to identify continuous improvement initiatives that deliver both incremental and step change in performance
Highlights operational, regulatory and other risks to the Client Director/Manager
Liaises with the client and actively participates in problem resolution to ensure client (Trading, Business Manager, Finance Director, etc.) satisfaction with the outcome
Business Facilitation & Product Aligned Support - supports the development of proposals and delivery of initiatives, in collaboration with clients and colleagues, for new implementation projects, to ensure effective implementation and client satisfaction
Develops and maintains productive working relationships with external clients and internal clients across both Run-the-Bank (RTB) and Change-the-Bank (CTB) functions
Builds and maintains an understanding of the client's current issues to inform the implementation of product/service strategies that will meet client needs and the Bank's strategic direction
Builds and maintains productive relationships with internal and external partners
Supports the implementation of business change solutions, including Product and Division-wide initiatives
Supports new product/service development, process and performance improvement initiatives to deliver industrialized solutions and client optionality
Supports new business initiatives, new market opportunities, new client groups, new business and vendor initiatives and any regulatory changes
Oversee the overnight risk runs
Preside over resolution any errors/failed runs and ensure MRM/MRO are advised of any risk related issues
Review and input into control metric monitoring processes; these relate to Daily Risk and P&L in GFX, Pool and Repo and the Pre Issuance packs (PIPs) produced for the Finance Director
Control oversight, including enhancement and standardization, review framework management, ownership of escalated exceptions and co-ordination of relevant regulator requests
Provision of front-to-back process oversight and acting as adviser for changes in control environment
Relationship point for escalations, including a hand-off from Bangalore to ensure there is continuous support for the business
Oversight of new business planning, facilitation including scenario impact on Risk/P&L
End to end coordination across other asset classes where required
Face off to internal stakeholders within Finance
A Business, Accountancy, Mathematical, IT or Engineering focused degree is preferred. Further relevant studies and/or a Masters is an advantage
Relevant experience in Financial Services or in a trading environment
Microsoft Office skills, particularly Excel. Microsoft Excel skills including, but not limited to: macros, pivot tables, and data tools like vlookup
Good time management skills
Good communication skills, fluent in English (written/verbal)
Team worker, able to work in virtual global teams and in a matrix organization
Open minded, able to share information, transfer knowledge and expertise to team members
Keeps pace with technical innovation and market driven initiatives and maintains a broad understanding of the products involved
Good Stakeholder Management skills and capable of influencing stakeholders
Product knowledge in derivatives, particularly interest rate and cross currency swaps, as well as futures, options, bonds, FX products, Money market Products
Bank/Financial Services or Computer coding experience a plus
Relevant experience in Financial Services / Product Control
Project management skills an advantage

108

Portfolio / Business Relationship Manager Resume Examples & Samples

Act as a primary contact for business for the business unit stakeholders and service delivery expectation management
Translate the business strategy into technology strategy and ensure that capabilities required by the business are supported
Engage with the business partners to prioritize BU-specific projects and programs
Coordinate with the Strategic IT services lead to ensure alignment with overall IT strategy and capabilities
Liaise with the business units to align with business strategies and initiatives with the IT strategy
Maintain the demand management process for new proposals with overall responsibility for steering these proposals through the early approval phases
Assess budgetary requirements and prepare the budget in alignment with strategic initiatives / objectives
Prioritize pipeline of business demand on an ongoing basis and ensure demand aligns with investment plans and IT Strategy
Collaborate with Resource / Demand Managers to ensure availability of resources to meet demand to deliver projects
Manage and direct the activities of up to three direct reports
Bachelor’s Degree in Business Administration, Marketing or related field required / Master’s Degree in Business Administration preferred
5+ years of experience in managing relationships with internal business customers
Strong communication, presentation & leadership skills
Skills and experience with strategic planning and prioritization
Capability of developing strong customer focus
Understanding in capturing user requirements and translating into needs and imperatives
Strong knowledge of service development, delivery, operations, and relationship management
Experience with financial and budgetary planning processes
Ability to effectively interact with business counterparts and understand the business environment

109

Business Relationship Manager Resume Examples & Samples

Portfolio/Demand Management – Partner with a single business partner on requests that could potentially enter the IT queue. May also, under the leadership of a Director, partner with multiple business units on a single business initiative. Work with business leads to prepare the work for prioritization, then coordinate and communicate prioritized work. This includes the ability to quickly clarify priority, project scope, high level requirements, objectives, and constraints working jointly with business and IT executives. Manage the prioritization of small enhancements with their assigned business partners
IT Liaison to Business Leadership – Provide advice regarding effective and innovative use of technology to provide internal business leads solutions to their business requirements
Capital Request Development – Business case development, cost and benefits, for the funding of business initiatives requiring IT effort
Strategic IT Planning – Identification and planning of strategic roadmaps supporting vacation ownership related business functions at a business unit level or supporting the BRM strategy for IT
The ability to work on multiple competing priorities
Proficient in Microsoft Office products including Excel, Word, PowerPoint, and MS Project
Minimum of 5 to 7 years experience in a business(finance/banking preferred) or IT role
Preferred 3 years in leadership roles managing staff in day-to-day operations and/or Information Technology related to project work
Preferred experience in at least one of the specific business areas

110

Procurement Business Relationship Manager Resume Examples & Samples

Must have business experience and acumen in assigned business area, and must have experience working with complex sourcing and procurement environments
Proven track record in complex negotiations utilizing influencing skills within C-suite
Experience leading large, complex sourcing projects
Proven ability to build effective cross-functional business relationships
Working knowledge of category management
Master knowledge of contract terms and conditions (T&C); specifically technology provisions
Advanced problem solving and critical thinking skills in a team environment
Excellent interpersonal, facilitation, communication and influencing skills
Demonstrated ability to function in a team environment and highly matrixed environment
Strong Excel modeling and PowerPoint presentation skills
10-30 % Travel
Strong oral, written, and organizational skills
Independent thinking, good judgment and creative problem solving skills
Demonstrated competencies in
Knowledge of internal operations sufficient to develop complex practices and processes in closely related administrative/operational activities
Experience managing clients and interacting directly with senior leadership

111

Principal Finance Business Relationship Manager Resume Examples & Samples

Build and maintain effective relations with internal customers to ensure success in meeting corporate financial goals and objectives
Play a leadership role in the implementation of the new revenue recognition standard across the enterprise, including
Bachelor's degree in appropriate discipline (accounting or finance), and eight years of related experience, or, in the absence of a bachelor's degree, fourteen years of related experience
Strong analytical skills and the ability to lead complex technical accounting projects
Extensive understanding of Rockwell Collins policies and procedures is preferred
Extensive knowledge of U.S. GAAP and SEC reporting requirements is required
Experience working with or for external auditors is preferred
Strong written and verbal communication skills and the ability to document conclusions on complex accounting topics in audit supportable memos

112

Business Relationship Manager Resume Examples & Samples

Nurtures key business relationships to build trust, credibility and rapport between business and technology
Works with business senior executives to align technology solutions with business strategies and contributes to the business unit strategic planning process
Advises business executives on the risks and benefits of using technology to build competitive advantage and improve business performance
Leads the demand side of IT governance on behalf of the business and communicates high-level business requirements to IT functional groups
Anticipates business needs and identifies and proposes IT products and services to fulfill those needs (This includes the IT opportunity pipeline management, as well as the internal value modeling and proposing process.)
Collaborates with other BRMs and EA on enterprise capabilities roadmap, project roadmap, and overall IT strategy
Assists business customers in gathering high-level requirements to develop business cases
Works with Delivery Teams to prioritize initiatives based on strategic alignment
Partners with business and technology leaders to determine funding and budget requirements, timing, and resources for initiatives
Oversees the Technology estimation process to ensure timeliness, quality, and alignment to business objectives
Maintains awareness of the status of key initiatives, communicates status to the business, and participates in major issue resolutions
Promotes an understanding of IT roles, processes and activities to the business, as well as acts as a chief marketer and communicator of IT services and capabilities
Works with business and IT executives to define business and IT performance metrics, and measures, tracks and reports on benefits realization and customer satisfaction levels
Identifies, manages and resolves issues reported by business units as needed
May assist in the development of service-level agreements (SLAs) or selection of vendors in accordance with IT standards
Owns and maintains business unit capabilities and projects roadmap
Education: Minimum bachelor’s degree from four-year college or university. Masters preferred
Experience in Financial Management / IT Costing and Estimation
Professional Experience: 10 to 15 years of IT and business work experience with a broad range of exposure to various technical environments and business segments

113

Business Relationship Manager IT Latam Resume Examples & Samples

Has relationship with internal technology teams
Identifies opportunities for operational efficiency
Service Level Agreement (SLA) negotiations
Manage all business IT demand in a consolidated manner
Lead the development of a comprehensive portfolio of IT investments for the business area and ensures alignment and integration into the enterprise IT strategy and Project Portfolio Management
Actively detect and manage business process improvement & standardization and decision making support requirements
Ensure proper methodology is in place for improving quality and speed in understanding business requirements
Identify and agree with Corporate IT the use of niche vendors (Digital/BI/Analytics)
Overall solution delivery (project progress)
Project issue resolution
Provides initial project estimates for cost-benefit analysis
Supports projects towards desired technology strategies
Release versioning prioritization according to business needs
Participates in technology aspects of business-sponsored
Evaluate project objectives
Project prioritization
New business initiative analysis
New value added IT proposals for Business
Capture value added opportunities in Business Function/Geography to handle them with technology
Actively promote business process improvement and sustainability in alignment with enabling IT capabilities
Gains understanding of business strategies
Stays abreast of industry trends in the business and technology
Strong knowledge in mass consumption good sector/food and beverage industry
The BRM needs to have subject matter expertise in both the business and technology. As such, it is not possible for the BRM position to be an entry-level position. Rather, this position requires the ability to understand the business sufficiently to communicate the importance of projects to the technology teams, as well as to understand the technology sufficiently to communicate the complexity in simple terms for the business
Strong ability to collaborate with senior leadership, senior technologists and project managers to define business process issues, analyze operational efficiencies, implement creative solutions and measure delivery results
Business experience that includes working closely with IS in the development and implementation of medium to large-scale integrated systems
Ability to influence and build consensus with other IS teams and leadership
Demonstrated expertise in the strategic use of process improvements and IS as an enabler of business initiatives and business solutions
Outstanding English skills
5+years of experience within area

114

IT Business Relationship Manager Resume Examples & Samples

Identify business customer stakeholders and understand their business capabilities and priorities
Establish, maintain and nurture the business customer relationship; Define a communication and collaboration protocol that best suits your customers’ needs
Capture and help shape customer demand (ex. opportunities); Understand how demand aligns to current (and/or future) business capabilities
Collaborate with customers to select the opportunities to implement (i.e. service changes) based on needs, business value, constraints, etc
Work with the Service Delivery Manager (SDM) as needed to help plan the design and delivery of new services and service changes
Solicit and record customer feedback and take action where needed; communicate planned actions back to customers
Regularly measure customer satisfaction levels (via surveys) and identify steps to improve satisfaction levels
Establish service level agreements (SLAs) with the customer and lead all service performance reviews with the customer and service team
Serve as an escalation point to the Service Support Manager (SSM) for high priority service incidents
Identify, plan, and lead initiatives to continuously improve the efficiency and effectiveness of your IT services and service team operations
Directly manage the service team which will consist (initially) of 6-12 members; conduct regular (weekly) service team meetings to guide direction, discuss progress, and remediate issues
Regularly review and report on service team and individual performance
Participate in the BRM Community of Practice (CoP) to regularly collaborate with fellow BRMs, sharing ideas, best practices, lessons learned, and establishing BRM standards
Define, manage, and report on the IT service team operating budget
Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Develops high-performing people and teams through challenging and meaningful opportunities
Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
A minimum of 10 years as an Information Technology or Technology Account Mgmt. professional
A minimum of 3 years’ operating at a Manager or Senior Manager level within an IT or Technology Sales organization
Managed a team of 6 or more IT professionals
Served in a role that worked directly with customers in a sales, service, or support capacity
Preferably served in a role that captured customer demand and/or feedback and incorporated that input into service or product offering
Minimum 4 Year degree from an accredited University or equivalent work experience in a Business or IT management role
ITIL Certification Preferred, but not required
PMP Certification a plus
Strong communication, facilitation and negotiation skills
Excellent interpersonal and team leadership skills
Understanding of IT systems environments and IT industry trends
Ability to effectively engage senior IT and business leaders
Demonstrated track record of providing strategic leadership and bringing innovative (technology) solutions to meet complex business challenges
Able to influence IT and business stakeholders to balance competing interests for optimal outcomes
Experience in initiating major IT investment efforts and articulating concrete benefits for those investments
Experience in managing IT operating budgets and managing Annual Operating Plans
Understanding of franchising business model a plus

115

Business Relationship Manager Resume Examples & Samples

Learn the operations behind email/SMS service provider(s) and act as single point of contact for all email /SMS matters
Design and execute email lead nurturing campaigns from idea creation, creative, copy, design, deployment, scheduling, segmentation, production, A/B testing, and optimization
Navigate effectively from high level strategy down to tactical, email channel optimization with a focus on personalization/customization
Develop contact management strategy to influence customer experience and relationship deepening
Manage messaging stream, cadence & strategy across marketing/deepening, and account servicing emails with an understanding of impact to lifetime value
Partner with creative teams to define creative needs (e.g. write creative briefs, partner to develop effective and efficient creative templates, streamline creative development processes, etc.)
Ensure campaign objectives align to business priorities across marketing channels and deliver on financial goals
Manage multiple work streams, project manage to ensure timely delivery on objectives, and handle a very fast-paced timeline-driven environment
Manage email marketing budget with a focus on delivering optimal outcomes at efficient levels of marketing spend (CPM, CPA, MROI)
Continuous use of A/B and multivariate testing (test, learn, apply, optimize) methodology to optimize email marketing activity
Measure performance of email marketing activity with KPI's including deliverability, open, click, revenue contribution at campaign level and present to senior leadership
Financial services experience is a plus and/or experience in regulated industries
Experience in identifying target audiences and driving qualified traffic through email / SMS campaigns that engage, inform and motivate
Experience with A/B and multivariate tools/techniques
Demonstrated ability to work with external agencies and manage day to day interactions
Self-starter -- driven to get results, needing little or no management oversight
Passionate -- always strive for excellence and have pride in your work

116

Digital Business Relationship Manager Resume Examples & Samples

Build, enhance, and operate all digital channels (web, mobile, social media, etc.)
Partner with business functions and geographies, as well as IT Corporate, to develop various project needs, business cases, and value realization processes
Evaluate, align, filter and propose all country requirements
Ensure organization has the capabilities and resources to support each function and geography
Oversee the planning, controlling and monitoring of assigned project resources
Collect metrics data (such as baseline, actual values for costs, schedule, work in progress, etc.) and report on project progress to stakeholders
Responsible for accomplishing all projects and for outcomes (success or failure) of each initiative
Ensure proper and regular status communications with each function and geography
Identify and control IT functional and geographic costs
Provide initial project estimates and cost-benefit analysis
Assess, with the support of security officers and third-parties, the current and future risk profiles
Track initiatives via PPM tool throughout the demand management process
Negotiate required Service Level Agreements (SLAs) and external vendors
15+ years of experience in information technology
10+ years of experience in digital or closely related domain of expertise
Track record in the mass consumption / consumer goods sector
Track record of managing managers as well as third-parties
Strong leadership skills, including: clear communication, teamwork, influencing, consensus building, and corporate officer level collaboration
Strong business skills, including: budgeting and financials, project management, operational analysis, performance benchmarking, logical thinking, decision making and problem solving

117

Business Relationship Manager Intern Resume Examples & Samples

Polishing meeting materials for high profile executives (primarily PowerPoint)
Drafting internal articles to promote team success stories
Fostering employee engagement (e.g. contests, social activities)
Drive the BRM Weekly Reminders (communication items, weekly accomplishments, tasks, follow-ups, etc.) to ensure on time completion
Learning new applications needed to complete assigned work such as SharePoint, Box, Salesforce.com, Visio, MS Project and other MS office products and analytics
Job shadowing in other functional areas is highly recommended and fostered
Performing additional job-related duties as required
Word press, web publishing and excel experience
VOC (voice of the customer) assistance (drive analysis, statistics, charts)
Drive our Weekly Meetings and take the minutes
Assist the BRMs with creating Communication Items and adding items to BRM Tracker
Manage project to transform our BRM ‘Word’ handbook in to an easy to use web version
Plan and coordinate our Summer/Fall BRM team offsite
Manage a proof of concept for team using the new Social Collaboration Workplace Strategy Tool ‘Workplace, by Facebook&#8217
Manage project to redesign our Online department presence
Research our new needs/wants for a department online presence, determine best toolset and create a plan
Must be able to function with minimal supervision
Effective presentation and Project Management Skills
Recent work experience in related field
Experience with PowerPoint alternatives (e.g. Prezi, Canva)
Design experience (e.g. Infographics)

118

Business Relationship Manager Resume Examples & Samples

Management of a team of Business Analysts, providing appropriate level of leadership for their professional development and operational efficiencies with best practice methodology including business case development, cost benefit analysis, risk assessment, and prioritization of business needs
Establish and maintain a strategic relationship with appropriate level key stakeholders within the business and IT. Maintain awareness of changes to business and IT strategy, goals and processes to ensure requirements appropriately reflect the needs of the business
Work collaboratively with IT leadership to understand service delivery capabilities and to develop a clear and concise communications with respects to incidents, problems, and change management as needed for facilitation of Service Level Agreements (SLA) negotiations with key business stakeholders for delivered IT solutions
Provide leadership and support to Business Analysts in tracking and documenting stakeholders’ satisfaction, services consumed, and service level reporting. Ensure that the potential business value from those products and services is captured, realized, optimized, and recognized
Work collaboratively with architects to understand new technology trends and forecast future IT infrastructure requirements
5+ years of IT and business/industry work experience
Demonstrates business acumen. Ability to proactively identify and resolve client’s needs. Demonstrated success in proactively solving business-related problems
Demonstrates interpersonal savvy capabilities. Relates well to all kinds of people, builds appropriate rapport, ability to obtain results through influence and collaboration
Communicates with impact. Ability to present information to all levels of leadership in large group settings as well as one-on-one interactions with business units and functional leaders. Strength in synthesizing complex issues in a succinct and clear manner
Demonstrates ability to manage through constructive conflict to deliver positive outcomes. Comfort with asking challenging and difficult questions to business and functional stakeholders
Knowledge of Supply Chain Management, Sales, Logistics, Supply Chain Execution, and/or Manufacturing within Consumer Goods, Food & Beverage, or Protein industries
Experience with Infor M3 and/or other Infor modules
Knowledge of the design, development, and implementation of software solutions and systems
Knowledge of systems and b2b integrations
College diploma or university degree in the field of computer science, information systems, or computer engineering, or a related field, or equivalent work experience

119

IT Business Relationship Manager Resume Examples & Samples

Builds, owns and nurtures strong relationships and provide value-added communications with Vice Presidents/Directors and their key direct reports
Works with senior business management to align and understand business strategies and develop plans for each business function/geography
Works with senior business management the IT Strategy to assess and establish priorities on global/regional/local initiatives
Works with senior business management to identify critical vs. nice to have functionality to allow re use of existing solutions, process alignment and lower time to market
Enables IT to know technological expectations from Business side
Allows communications flow among IT and Business. (Costs/Projects/New Demand/Services/Audits/Risks)
Ensure understanding of proper best practices, standards and guidelines that apply to the business
Assist the business during the tracking of benefits after projects implementation
Work collaboratively with the Corporate IT Solution Delivery organization to ensure alignment of IT demand and supply for the business areas and oversee the delivery of related IT initiatives
Responsible in front of the business function/geography for project delivery
Responsible for accomplishing the project objectives within the constraints of the project. Responsible for the outcome (success or failure) of the project
Involved with the planning, controlling and monitoring, and also managing and directing the assigned project resources to best meet project objectives

120

IT Business Relationship Manager Resume Examples & Samples

Acts as a liaison between IT and internal business partners functioning as an “intake” valve for potential IT engagements that meet new and evolving business needs
Responsible for project intake activities as a business partner
Discovery, with both IT and Business Subject Matter Experts (SMEs)
Requirement Gathering, cross functional with consideration of both current and potential solutions
Guiding Evaluation of potential solutions
Gaining Approval for the chosen solution, with the Business, Functional Group and Senior management
Responsibility for Kicking Off the project working with the Program & Project Services team as involved
Works with the Business Relationship Management (BRM) Community of Practice to ensure alignment with corporate objectives and plans. Helps to prioritize the portfolio of projects and to ensure business has a full understanding of resource realities and trade-off requirements
May have responsibility for project communications and change management activities as new efforts are initiated
Works closely with the Program and Project Services group to “hand off” new projects to Project Management, and may function as a project manager in very early stages of an engagement
Manages strategic project Steering Committees made up cross-functional senior executives

121

Business Relationship Manager Resume Examples & Samples

This individual will be responsible for establishing partnerships with corporate H.R. offices
Secure corporate agreements to engage in the following
Community Served - Priority will be given to applicants with knowledge of/experience working with business/industry, key decision-makers, community partners or stakeholder groups, etc. from the Orange County region
Working knowledge of regional occupation programs, career technical education, and career-themed pathways is a plus
Program design and management – Experience in developing, managing and evaluating educational and/or workforce development programs to ensure effectiveness, scalability and sustainability
Relationship building skills – Experience in building and maintaining relationships with business, education, and community partnerships is critical
Organizational skills – Excellent project management and multi-tasking skills
Communications skills – Superior interpersonal, oral and written communication skills
Problem solving skills – Collaborative in planning, decision-making, and seeking various solutions to resolve issues
Sales Person – Develop quick product knowledge around these two initiatives, strategic prospecting skills, active listening, and ability to overcome obstacles to secure opportunities
Ability to work independently, yet is highly team oriented to support both programs

122

Senior Small Business Relationship Manager Sales Performance Manager Southeast Division Resume Examples & Samples

Proven ability to drive integration across products and drive results through superior delivery and sales management
Strong business centric mindset with the ability to utilize sound business judgment to drive optimal business outcomes
Experience translating and building client minded sales strategies into actionable plans for supported division, diagnosing small business sales team performance and gaps in order to develop action plans to drive sales productivity
Projects enthusiasm, optimism, and determination
Strong communication and presentation skills -written and oral
Expert level with Microsoft Suite
Effective Excel skills with the ability to create pivot tables and analyze large sets of data
4 year College Degree

123

Senior Business Relationship Manager Resume Examples & Samples

Creation of a multi-year roadmap aligned to the business strategy
Prioritization of critical business priorities to drive effective return on investment
Submission of business aligned projects and product roadmaps into the annual and quarterly enterprise prioritization
Understanding of technical debt analysis and support of business case development
Maintenance of key application knowledge, including documentation of that knowledge in the application portfolio management tool
*EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Experience with both Agile and Waterfall methodologies
Success in successful change management
Excellent written and verbal communication, including proven techniques for facilitating large groups
Knowledge of financial process or financial systems or demonstrated experience successfully learning non-native domains
Experience with enterprise application transformation preferred
Passion for and experience with talent acquisition and talent management activities

124

Senior Small Business Relationship Manager Sales Performance Manager New England Resume Examples & Samples

3+ years leading, coaching, and managing high performing sales teams within the financial services industry
Proven ability to build relationships, lead and consult both vertically and horizontally with Senior Executives and key partners
Small Business acumen in Portfolio Management and Client Management
Strategy, operations, sales model and product knowledge
Proven ability to provide comprehensive solutions to complex needs and/or problems
Ability to work in a fast-paced environment, often with a high degree of ambiguity and lead as a change agent
Exceptional attention to detail and the ability to hold others accountable without direct supervision
Extremely organized and ability to manage multiple initiatives simultaneously
Effective PowerPoint skills with the ability to develop presentations
Advanced Graduate Degree in Business or Related Field
Strong financial acumen

125

Aladdin Business, Relationship Manager Resume Examples & Samples

Support the full capabilities of BlackRock’s proprietary analytics to investment and risk professionals through modeling and reporting capabilities to help users understand their security and portfolio level exposures
Assist with the creation of models, analytics and reporting for new security types, new products, and new clients in coordination with teams across the firm
Stay current on client risk management techniques and portfolio management styles
Develop close partnerships with clients to build highly effective relationships to understand and solve problems
Assist with the recruiting of interns and graduates as well as the formulation of the training program
Must have previous experience producing risk analytics and clients exposures in portfolios – ideally with Aladdin
Must have had experience in leading a team across multiple business lines, ideally within an Asset Management environment
Strong interest in financial analytics and technologies, and their application within the investment and risk management process
Language requirements – English (written and spoken), other European language skills would be an advantage, especially German
Must have prior knowledge of databases, SQL, UNIX, VBA, C++, PERL or similar tools, a definite advantage

126

Business Relationship Manager Resume Examples & Samples

2 and plus years small business or commercial lending experience required; specializing in C&I Loan, SBA Loan and industry-focused lending
3 and plus years banking experience preferred
Strong outside business development skill with proven successful sales track record
Strong communication skill
Bilingual in English and Chinese Preferred
B.A. or equivalent education degree preferred

127

Business Relationship Manager Resume Examples & Samples

Represent effective AE process
Ensure funding is in place to address ongoing enhancements in a timely and high quality manner
Help to ensure appropriate prioritization and support within IT to deliver company objectives
Work with leadership to determine the prioritization of AEs to ensure roadmap is updated with top needs
Support solution delivery life cycle of major programs/projects: (On-going)
Partner with company leaders on business case support
Facilitate robust, quality "business testing process" as defined by Solution Delivery
Responsible for supporting escalations and communications of business critical incidents, issues/risks
Partner with company leaders to measure post-project benefits realization
Protect brands with the appropriate level of information security
Bachelors Degree in IT, Business Management or related field
Excellent Communication Skills (both written and verbal)
Strong ability to build trust, relationships and partnerships
5+ years experience facilitating development and implementation of technology initiatives/programs/projects based on business objectives

128

Principal IT Business Relationship Manager IT Strategy Resume Examples & Samples

Driving the Information Technology strategic planning process while providing thought leadership on strategic programs, innovation and transformative ideas across the global IT teams. Result will be a global IT strategy that enables business priorities and delivers tangible business value
Collaboratively authoring and publishing the annual Global IT strategy. Collecting and aligning input from global stakeholders, the senior leadership team, Finance and leading external researches
Working with IT pillars, PMO and regions to ensure pillar strategies continue to align and contribute to the global strategy
Developing / tracking measures of business value delivery and provide regular updates on organizational progress against the IT strategy. Driving remediation actions when needed
Publishing annual industry analysis describing the major technology and market trends that will impact Kellogg IT strategy
Collaborating with key strategic partners to innovate new approaches that enable our IT vision

129

Business Relationship Manager Bosc Resume Examples & Samples

BOSC function (Managing Director + 7)
7+ years of IT and business / industry work experience
Demonstrated leadership skills in the areas of strategic planning and decision making, navigating ambiguity, and building trusting relationships
Experience with Portfolio Management. Ability to guide business/country leadership with IT investment recommendations
Ability to identify, clarify and promote the best value-delivering opportunities for IT investments and ensure that promised value is delivered
Demonstrated strong business acumen. Ability to identify BU/Function/Country needs, expectations and requirements for technology-based solutions. Demonstrated success in proactively solving business-related problems
Drive for results. Ability to complete initiatives through Cargill Global IT and 3rd party vendors

130

Business Relationship Manager Resume Examples & Samples

Strong knowledge of Payroll, Tax, Compliance, Monitary Movement, ACA, Garnishments, Tax Credits, and related payroll process
Strong technical experience with systems and processes, and how to leverage technology to improve client and associate experience
Understand the business' goals, opportunities and challenges, and organizational strategies. Explicitly factor the business, enterprise and client perspective into decision-making
Manage expectations and maintain an understanding of issues that may have an impact on the delivery of IT services to the business. Proactively and continually monitor business satisfaction with IT and provide follow-up with business leaders based on internal and external feedback
5-8 years of experience in information technology with heavy emphasis on working in matrix organizations and with executives
Must be highly organized, detail oriented, able to work with minimal direction, able to handle multiple and shifting priorities, and have a passion for learning, value, service, and quality
Must have strong situational awareness and the ability to analyze complex business problems and synthesize a large variety of information to yield actionable decisions and recommendations
Must be passionate about ongoing improvement and be willing to take bold action to strengthen results, even though it may be initially disruptive, and effectively manage the consequences
Must bring a strong desire to grow relationships, inspire stakeholders and identify value
Must have exceptional written and verbal communication skills
* Prefer resumes in Word of PDF format

131

IT Business Relationship Manager Resume Examples & Samples

A minimum of 12 years as an Information Technology or Technology Account Mgmt. professional
A minimum of 3 years operating at a Senior Manager or Director level within an IT or Technology Sales organization
40 Years of Outstanding Agents & Outstanding Results. At RE/MAX we have created a world-class, industry leading organization that has become the #1 real estate brand in the world. Every RE/MAX team and department makes an important contribution to our story. That’s why we offer a wide range of advantages from excellent benefits to competitive compensation; from exceptional training and growth opportunities to a safe and invigorating work environment. Expect more! Build a career where your contribution is valued and you can work with some of the brightest, gifted and fun employees! Join the RE/MAX team today!

132

Business Relationship Manager, IT Servicing Resume Examples & Samples

Respond promptly and effectively to problems, projects and tasks
Organize , with ability to multi-task and prioritize multiple large-scale requests
Convey complex information in a timely and easily understood way to all levels of the organization
Maintain customer focus ; keep the customer and company’s best interest in mind
Work well with abstract concepts . Be analytical; Solve problems
Coach and mentor less senior team members
Elicit requirements actively from stakeholders; understand the business problem they are trying to solve
Prototype solutions based on insight plus knowledge of requirements, business process and application
Get Buy-In from Stakeholders that your proposed solutions work; lead frequent demos
Translate features/requirements into a format that’s clear and useful to developers
Recognize upstream and downstream impacts; communicate with other IT teams effectively
Follow team Processes; plan, document and test per standards; recommend process improvements
Learn Business Processes Your Application Supports; seek clarity; ask questions relentlessly
Learn How Your Application Supports the Business Process; identify deficiencies; suggest Improvements
Bachelor’s Degree in computer science or related field of study
Minimum of 7 years’ experience in Business Analyst or related role
Excellent oral and writing skills; ability to present clearly to both technical and non-technical stakeholders
Experience in understanding and mapping complex business processes using Business Process Mapping or Value Stream Mapping methods
Ability to query database (SQL); understand and create logical data models
Excellent leadership skills with the ability to lead through influence without direct authority
Ability to analyze information to identify new ideas that will improve system functionality
Experience documenting user requirements, prototyping and leading demos
Willingness to participate in an on-call development rotation 24x7x365
Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn

133

ISD Business Relationship Manager Resume Examples & Samples

Ensure organization’s business units and ISD have mutually agreed-upon service levels for all processes and services provided by ISD
Builds and maintains strong relationships with business unit and ISD management to align IT service delivery with customers needs
Provides program management, cost estimation, and planning of service availability related to the strategic direction of the organization
Communicates status of IT initiatives by interacting with senior management
Monitors overall service delivery across customer areas
Partners with all ISD areas to obtain and leverage IT services/resources
Facilitates long-term technology strategies for business units, including reducing overall system operations cost, mitigating cost overrun, and continued improving performance
Manages and directs ISD initiatives for business units
Conducts business unit needs assessments and communicates to ISD to align with delivery capabilities
Coordinates ISD initiative/program/project direction for customer areas
Meets regularly with customers to ensure alignment of IT services with business goals, organizational aspects, approach and cooperation between business and ISD
Provides consulting expertise and guidance during service and process development, from conceptualization to implementation
Serves as advocate, on an on-going basis, for both the customer and ISD, to ensure IT services are being provided and customer expectations are being met
Provides project issue resolution
Provides oversight of the development and review of newly installed systems/applications or resolved system issue
Participates in budget planning
Partners with appropriate areas to manage vendor relationship management
Ensures the continuous development of business and technology acumen of organization’s management
Communicates emerging trends/practices to business units across organization
Keeps ISD staff informed of emerging technologies and trends being considered by the business unit
Educates and guides business and ISD leaders

134

Business Relationship Manager Resume Examples & Samples

Provide guidance and direction to the Acosta business teams to leverage new and existing technology solutions to meet their business objectives
Serve as liaison/point of contact for business teams to engage IT
Participate in the escalation process to drive resolution and communication out to the business teams
Establish strong working relationships with business teams and learn their business functions in order to serve as their advocate when interacting with IT
Identify opportunities to add value to the business teams and clients by effective use of information management
Establish and communicate business team strategies and business plans to IT to help shape the IT development roadmaps
Be flexible and skilled enough to serve in different roles to help ensure delivery of solutions. Examples include business architect, project manager, business analyst, quality assurance analyst, and trainer
5 - 7 Years related experience with project based work (ex. SDLC) in technology and/or business relationship management experience
Proven IT industry experience, with in-depth knowledge of business vision, strategy and requirements
Prior experience with service level agreements, feasibility studies and business cases
Project consulting experience is a plus
Ability to define and align with the organization’s business and strategic objectives
Develop and manage relationships with associates at all levels of the organization
Must be customer-intimate, an excellent communicator, highly responsive and totally focused on and committed to delivery and quality
Must demonstrate excellent time management and problem solving skills
Functions well in a team environment but is also an individual contributor
Ability to motivate, coach, train and provide timely feedback to associates as needed

135

Business Relationship Manager Resume Examples & Samples

Bachelor’s degree in Information technology, Business or a related field
Typically requires 10 or more years of internal/external IT experience
Experience successfully leading large, complex projects and/or in business/IT Consulting/management roles
Requires leadership and negotiation skills and experience/in-depth knowledge of the business requirements analysis and IT processes
Self-motivated and the ability to work with autonomy
Proven track record building strong relationships; excellent interpersonal skills and communication skills, including written, verbal and presentation skills; individual contributor responsible for managing business relationships
Ability to effectively interface with all levels of executives
Large-scale/enterprise end-to-end business process architecture experience
Lean/DMAIC business process mapping experience
Technical program leadership and delivery experience
Hands-on knowledge and implementation experience of CRM, ERP, PLM, ECM platforms, data models and SaaS vendors required

136

Small Business Relationship Manager Resume Examples & Samples

Responsible for acquisition sales and sales to existing clients.The role will manage an assigned base of customers. Accountable for revenue retention and growth of an assigned customer base by building customer relationships, assessing solution fit and expanding product portfolio
The focus of this position is primarily outbound with some inbound activity. The job functions are not scripted; it requires solid interviewing/selling/persuasion skills.In addition to a strong knowledge of the company's products/services it often requires additional knowledge of competitor's products/services - with occasional coaching from the Supervisor of Outbound sales as needed
High School diploma, GED or equivalent education

137

IT Business Relationship Manager Resume Examples & Samples

Understand business strategies & capabilities for Supply Chain Operations, current and future, including demand & supply network planning, S&OP, forecasting, inventory management, capacity management and logistics globally. Identifying gaps and opportunities for value creation. (3yrs)
Understand market/technology trends
Development of roadmaps containing sequencing of IT solution to facilitate the achievement of the business strategies. (3yrs)
Identify standardization of processes and support solutions
Work with the business function/geography and IT Corporate functions to develop the different project business cases and value realization processes
Facilitate the understanding and support the buy in of the Functional Roadmap to the key stakeholders in the function/geography
Ensure proper and regular communication of the status of solutions and services for the specific function/geography
Identify and control IT functional/geography costs
Assess with the support of Security Officer organization and 3rd parties the current and future risk profile of the function/geography
Ensure that organization has the capabilities and resources required to support the specific business function/geography
Foster required behaviours within IT communities
Ensure execution good demand management & portfolio management processes
Works with senior business management on the IT Strategy to assess and establish priorities on global/regional/local initiatives
Works with senior business management to identify critical vs. nice to have functionality to allow re use of existing solutions (application rationalization), and process alignment
Facilitates communications flow between IT and Business. (Costs/Projects/New Demand/Services/Audits/Risks)
Identify and manage IT Total Cost of Ownership for the specific Function/Geography
Identify and manage IT current and future Function/Geography IT Risk Profile
Ensures good project governance & execution, partnering with Corporate IT function, with monthly reporting ensuring justification of deviations and providing feedback to functional stakeholders
Financial implications of the applications ranging up to $ 10 MM
Cumulative project budgets ranging up to $10 MM
Typ. 5,000 users and $ 10 MM
Bachelor's degree in computer science, business administration or another discipline relevant for the healthcare industry or equivalent experience
10-12 years of IT or Supply Chain experience in large or midsized multinational Health Care or Consumer Goods organization
Broad and deep knowledge in Supply Chain business processes and technologies, including skills in SAP, SAP APO
Experience in setting IT or business strategy and business IT alignment
Direct experience leading governance boards of large multi-disciplinary projects
Strong teamwork and interpersonal skills and ability to communicate with all management levels
Strong ability to collaborate, influence and build consensus. Experience with GxP validation
Experience with vendor management
Business unit relevant business process knowledge, as related to IT
Deep knowledge of all technologies used or to be used by the Functional area
Strong influence and negotiating skills
Experience leading teams - both with direct staff and indirect project teams

138

Business Relationship Manager Resume Examples & Samples

Responsibility for managing Enterprise Business Systems (EBS) Marketing / BI / Data budget and helping the business forecast its future needs
Leverages important relationships, within and outside of EBS, with a wide and diverse set of key internal clients/vendors, or internal business sponsors
Reviews business processes within the technology and business organizations, and helps define longer term foundation architecture
Provides a high-level of technical domain expertise to groups especially on complex tasks
Facilitates business planning, demand assessment through to set up of projects and manages handover into delivery Works on the development of new principles and concepts and translates into detailed technology needs and documents system configurations
Using their in-depth knowledge of our customers and their business needs, informs subordinates on industry trends, and how those changes may impact delivery and development of products and services
Contributes to the development of products and systems, instructions, regulations and/or laws for complex projects; and providing support to customers as required
Directs activities of one or more analysis groups responsible for product enhancements and new products
Expected to have either an exceptional degree of proprietary knowledge base or extensive of experience in requirements analysis and authoring
Provides strong leadership in many areas including defining/improving standards, mentoring less experienced colleagues, and implementation / project management of critical projects
Technical expertise has a major impact on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
Leads complex projects and initiatives involving the elicitation, analysis, validation, and documentation of clients’ business needs and requirements
Looks for and facilitates process improvement and system integration opportunities across the businesses, and works closely with managers on implementation
Involved in short -term and long-term planning sessions along with the manager to improve business processes
Reviews, elicits, and writes formal specifications and communicates business requirements between development and client to design and implement business solutions
Develops innovative new concepts, services, and products within the technology and business organizations and understands client requirements, specifying and analyzing these to an expert level of detail to ensure clarity of definition
Based on knowledge of external trends and internal products/processes anticipates internal and/or external business challenges and recommends and validates technical solutions to meet requirements
Works on significant & unique issues requiring evaluation of intangibles and use high level expertise to provide solutions to complex problems
Leverages important customer relationships to create broad acceptance of ideas/initiatives; may include collaborating with Professional Services & outsourcing functions
Looks for synergies across functions/BUs and recommends process, product and service improvements that meet user requirements and are cost effective
Monitors and adheres to metrics to ensure customer satisfaction and recommends metrics
Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
Ensures that implementation follows the design and directs modifications of the design, along with ensuring system assurance methodology is followed
Contributes to the development and communication of change management principles that ensure systemization for complex projects
Defines short and long term needs to determine business priorities and advises clients on options, risks, cost versus benefits, and the impact on other business processes
Develops innovative new concepts, services, technologies and products that result in improvements to the process
Develops expert understanding of multiple business processes and associated supporting technologies
Anticipates client needs and participates in short-term planning sessions with clients to improve a business process
Develops relationships with clients through proactive methods in order to provide quality, innovative business solutions
Extensive experience as a Business Relationship Manager (or equivalent) within the Marketing, Business Intelligence & Analytics arena
Enterprise scale Programme Management (global) experience
VP/CxO level stakeholder management with evidence of managing complex relationships
Expertise in Marketing, Business Intelligence, Analytics & Ecommerce
Experience with Adobe Marketing Cloud (or industry equivalent marketing software)
Experience with Hybris (or industry equivalent ecommerce software)
Experience with Informatica (or industry equivalent data analytics software)
Experience with Tableau (or industry equivalent business intelligence)
Understands performance requirements and helps formulate Key Performance Indicators for projects
Understands the development lifecycle and other specialized areas such as Product
Management and Data and future direction of the business for an assigned client area
Excellent communication skills including ability to influence and negotiate
Excellent to expert analysis and problem solving skills
Excellent knowledge in relevant software application
Has an advanced understanding of principles of usability and helps ensure products are fit for purpose
Understands requirements management best practice and ensures practices are used
Understands the effects of technology used within Development, and the impact on the business client
Understands industry information and the future direction of the industry
Ability to lead projects
Adobe Marketing Cloud Subject Matter Expert
Hybris Subject Matter Expert
Informatica Subject Matter Expert
Mastery of several technology tools used in the industry and expert knowledge in relevant software application(s) as a technical specialist

139

IT Business Relationship Manager Resume Examples & Samples

Understand business strategies & capabilities for Manufacturing environments
Ability to develop roadmaps containing sequencing of IT solutions working towards the achievement of the business strategies. (3-5 yrs)
Ability to identify standardization of processes and support solutions
Identify and control IT functional / geography costs
Assess with the support of Security Officer organization and 3rd parties, the current and future risk profile of the function/geography
Foster required behaviors within IT communities
Facilitates communications flow between IT and Business. (Costs/Projects/New demand/services/audits/risks)
Financial implications of the applications ranging up to $10 MM
Cumulative project budgets ranging up to $5 MM and 500 - 2,000 users
5-8 years of IT or Manufacturing/Engineering experience in large or midsized multinational Health Care or Consumer Goods organization
Broad and deep knowledge in Supply Chain business processes and technologies with a focus in Manufacturing Systems
Previous experience working with Manufacturing Execution Systems is preferred
Working knowledge of the following systems is desired (POMS, SAP, Infinity QS Proficient SPC, Rockwell Factory Talk, Emerson)

140

Student Lending Operations & Business Relationship Manager Resume Examples & Samples

Minimum of 5 years’ relevant work experience
Supervisory Experience
Knowledge of Microsoft Office Suite, intermediate excel skills
Student lending, and or college financial aid experience required
Demonstrated experience with financial systems and data query tools
Strong presence with a proven ability to communicate effectively at all levels of an organization
Work experience which demonstrates sustained achievement in roles of progressively increasing responsibility
Work experience and exposure in a variety of operational and business development disciplines. Experience working in a highly regulated environment
Proven understanding of federal and state student lending regulations
Travel to affiliated organizations is required
An OFAC check also required as part of the background check process

141

Business Relationship Manager Resume Examples & Samples

Planning and implementing a strategy to attract and retain high value customers and to eliminate poor performing portfolios
Keeping self-knowledge up to date with current product range and any modifications in order to meet FSR requirements
Ensuring all personal accreditation levels & compliance requirements are adhered to
Establishing and developing relationships and promote company image with key clients
Monitoring client and market requirements and client feedback by conducting client calls / visits
Collating market and competitor intelligence to feed into distribution strategy and plans
Reviewing existing portfolios and recommending strategies for increased growth
Learning about new products and understanding product features and benefits and commission structures for each product in order to enhance the relationships with clients
Providing technical and specialist product expertise to intermediaries on the range of products offered
Monitoring and review one’s own performance against individual sales targets
Broad knowledge of insurance sales/business development function
Ability to deliver on agreed targets
Sales ability and technique
Presentation & facilitation skills
Customer service and relationship building skills
3 - 5 years experience within customer service/sales environment
Relevant tertiary qualifications
Tier 2 FSRA

142

Senior Small Business Relationship Manager Resume Examples & Samples

Experience with financial information, spreadsheets, financial skills
Experience working with Small Business Clients
Bilingual skills

143

Senior Information Technology Business Relationship Manager Resume Examples & Samples

Cultivate relationships with business units and individuals within designated areas of responsibility
Develop expert-level knowledge of partner units’ business needs and goals to guide the business area’s technology strategy and prioritization of issues and efforts
Recognize situations where problems, and therefore solutions, may be based not simply on technology needs but on organizational, procedural, or policy issues
Collaborate with other BRMs, ITS leadership, and business partner leadership to seek appropriate solutions to organizational, procedural or policy issues as needed
Communicate effectively within ITS about the business partners' needs and to the partners about ITS services, projects and activities related to their requests
Develop and maintain a strategic roadmap for areas of responsibility, highlighting business unit requirements and future objectives for software, applications and systems supported by ITS, with particular emphasis on enterprise applications
Facilitate high priority project and/or service requests through assisting with submitting project requests, refining high level requirements, acquiring IT products or services, and coordinating within ITS and with business partners
Gather, refine and evaluate data or requests from designated partners with regard to needs and requests of the functional areas assigned
Determine appropriate approaches for meeting needs of partners, and provide assistance or connect to appropriate resources within the responsibilities and mission of the unit
Bachelor’s degree in an appropriate discipline, or an equivalent combination of education and work experience, with relevant certifications or an advanced degree being desirable
Six (6) years of experience in the following areas

144

Business Relationship Manager Resume Examples & Samples

Work closely with aligned business partner in the development and execution of defined strategies and project development, facilitating the smooth adoption of new technology-based solutions
Overall portfolio investment, benefit and risks assessment and optimization. Participates in the Financial and Planning cycles
Responsible for selecting and evolving various projects that implement the company strategy, including new initiatives, both strategic and business essential, IT project and discretionary maintenance/enhancements
Works with the appropriate stakeholders to proactively identify and evaluate risk associated with business decisions
Manages stakeholder’s perceptions with all AbbVie IT services
Acts as an advocate for business needs and required results
Helps identifies and mitigate potential problems and conflicts with IT delivery
Act as the global IT leader for Operations Finance. The position will work with business and IT senior management to define the Finance system strategy and deliver solutions to align with the Finance Operations’ business goals
Partner closely with peers to influence and shape the evolution of AbbVie’s Operations Finance system strategy and solutions
Partner with strategic managed services and enterprise partners to ensure high quality development and delivery of data solutions
Develop regular communication channels and forums to align on planned activities for all demand (Enhancements/Projects) with internal teams and/or external service providers
Develop, define and implement the overall IT demand management structure & processes in agreement with other IT teams as required
Build an overall demand pipeline on both an annual and ongoing basis (mapped against annual plan)
Provide comprehensive view of all forward demand and create demand reports at detailed and aggregate levels
Own the demand aspect of relationship management with internal and external delivery teams
Develop, implement, measure, review and improve KPIs for the overall demand management process
Develop dashboard for demand management KPI’s to ensure governance, create transparency and enable demand tracking capabilities
Develop and maintain a demand roadmap aligned with priority, IT capacity, technical dependencies and ongoing project portfolio
Required: Bachelor degree in Information Technology, Computer Science, Computer Engineering or equivalent experience
Preferred: Master degree in Business Administration, Computer Science or Computer Engineering
Required: Minimum of 12 years of combined experience in Information Technology
Required: Knowledge of Pharmaceutical industry. Advanced knowledge of Software Development Lifecycle (SDLC) methodologies
Required: Experience with both Waterfall and Agile (SCRUM) methodologies
Required: Deep understanding and knowledge of the Financial Reporting and Consolidation functions as part of Finance
Preferred: ITIL Foundation Certification
Preferred: ITIL Intermediate Planning, Protection and Optimization Certification
Required: Demonstrated ability to coordinate cross-functional work teams toward task completion
Required: Demonstrated effective leadership and analytical skills including coordination across functional and technical teams
Required: Excellent written and verbal communication skills
Required: Ability to prioritize and multi-task
Required: Strong problem resolution skills
Required: Experience with the following

145

IFT Business Relationship Manager Resume Examples & Samples

Ensure that business process outcomes are in harmony with the organization’s strategic goals
Stakeholder Management & Business Consulting. Understand the needs of the business and recommend best solution
Expert end to end understanding of business processes and technical implementations of their areas of expertise
Coordinate with Area Governance for Approval and prioritization of the work
Clearly articulate business requirements for the technical team and own appropriate documentation
Identify and mitigate any business risk or risks associated with the current solution stack
Own delivery of solutions on behalf of the business (Program Management)
Coordination with Technical teams (B Analytics & CRM) for technical assessments, solution design, development, testing, UAT and deployment of solution
Coordination with business representatives for UAT, training and deployment of solution
Own communication to business representatives of lifecycle enhancements, planned initiatives and new functionalities for their areas of focus
5 years of experience in Commercial Technologies or IT roles
Minimum 3 years of experience in people management
3-5 years of experience on project management
Cross functional leadership
Consulting background and experience is highly desirable
Strong leadership and communication skills
Influence and negotiation
Bachelor’s Degree in Administration / Marketing / Computer Science/Information Systems Degree

146

Saas Business Relationship Manager Resume Examples & Samples

Meet regularly with customers to ensure they are getting the maximum value from their investment, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint
Proactively work with customer to identify any upcoming changes that may impact the customer’s business
Develop a comprehensive understanding of the customer’s industry business challenges and objectives to appropriately map SaaS features and associated business benefits to address their needs
Provide governance and report on KPIs such as
Minimum 8 years relevant work experience
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Prior experience with medium-large, complex project implementations
Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, ServiceNow, Heat, Frontrange, or other commercial ITSM products
ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V2 and/or V3 certification strongly preferred
Knowledge of salesforce.com product and platform features, capabilities, and best use
Deep ITSM or IT experience and knowledge of competitive landscape
Proven effectiveness at leading and facilitating executive meetings and workshops
Ability to prioritize, multi-task, and perform effectively under pressure
LI-PM1

147

Business Relationship Manager Resume Examples & Samples

Establishes and maintains relationships at a local/regional level and collaborates closely with their SDM to understand the bigger picture of their GBU/RBUWorks with CIO and/or business stakeholders as a thought leader to align technology solutions with business strategies
Works with CIO and/or business stakeholders on initiatives that support the alignment between technoloty solutions and business strategies under the guidance of their SDM
Understanding of service needs / business requirements locally
Gauges local/regional satisfaction levels of GBU/RBU managers and users and ensures concerns are raised
Communicate feedback, issues, risks and local priorities to the BU/Pillar Service Delivery Manager
Address/ escalate local service issues
Support communications locally of changes to CIO standards
Helps SDM with annual budget cycle and contributes from a local perspective
Contributes to continuous improvement between teams
Drive local projects – collaborate closely with PM and SDM on charter definition and agreement; input into estimates and timelines; local contact point for project related activities; execute assigned tasks; actively participate in project discussions and meetings
Communicate & report on local service status to SDM
Provide guidance to local IT staff as appropriate
Collaborate closely with other teams such as Cloud and End User Services

148

Business Relationship Manager Resume Examples & Samples

7+ Years of Project Management experience in the IT space
End-to-end Project Management experience
Hands on experience building project scopes, plans, resources allocations, budgets, etc and being able to track and analyze them throughout the project life cycle in order to increase project efficiency

149

Business Relationship Manager Resume Examples & Samples

Primary accountability is establishing, managing, and maintaining relationships with business partners
Perform as a liaison between Information Technology and the end-users of commercial departments to define and establish service and support requirements. Demonstrates technical expertise and knowledge of Information Technology standards, solutions and processes to facilitate timely resolution of business issues and requests
Collaborate with Commercial stakeholders and technology to translate business requirements into concrete, specific projects that drive measurable value to the organization and align with our Commercial technology strategy
Lead and facilitate solution design workshops and business requirement gathering meetings with multi-function and multi-disciplinary participants
Advise Commercial business leaders as to emerging trends in the industry and suggest new ways of doing things that would facilitate greater leverage of technology
Manage programs, projects and deliverables. Manage end-to-end delivery of projects including project/resources/financial plans as well as risks/issue/dependencies. Assemble project teams and coordinate project activities including supplier resources
Manage and grow a team of technology professionals
Manage and enhance relationships with solution providers and other external partners

150

Business Relationship Manager Resume Examples & Samples

Minimum 2 years Financial Services or Teller experience as an employee in a Bank or Credit Union
Minimum 2 years experience in outside B2B sales
Experience and understanding of banking computer systems
Background in financial institution operating policies and procedures, banking regulations (state and federal) and customer service
Exceptional interpersonal ability
Strong mathematical skills
Make sales calls to decision-makers of companies to sell the products and establish employee communication strategies
Develop sales strategies with internal partners and through self-prospecting efforts
Conduct sales presentations and account opening sessions for employees of participating businesses and meet sales goals
Maintain comprehensive knowledge of bank products, account opening procedures and competitive products in local markets
While a specialist in consumer deposits, also act as a generalist banker, carefully listening to other financial needs clients may have and getting them connected with appropriate team members
Proactively call on small commercial prospects to win commercial deposit relationship
Represent bank through community and professional involvement in groups and associations to develop contacts for potential business
Provides distinguished customer service through listening to customers, anticipating their needs, and recommending financial services
Ensures compliance with policies and procedures
Supports the goals of the branch through effective teamwork
Assist as needed with teller function of receiving checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records
Assist as needed with the teller function of cashing checks and processing withdrawals; pays out money after verification of signatures and customer balances
Opens new accounts and performs maintenance on current accounts
Assists customers with branch operations related tasks, including: account research, online banking, and debit cards
Assist as needed with branch functions such as wire transfer agreements, sales of Official Checks and Notary

151

Business Relationship Manager Resume Examples & Samples

Being part of an on-shore team providing project liaison and stakeholder management for the Complexity Reduction team
Liaising with Front Office (FO), Market Risk Management (MRM) and Global Financial Services (GFS) stakeholders to achieve reduction on the number of Models we use in the various Valuation Platforms
Liaising with FO, MRM and GFS stakeholders to achieve standardisation of the Market Data we use across the various Valuation Platforms
Exploring opportunities where we can reduce the number of dependencies in Product Control stack
Performing necessary impact analysis and communicating to relevant stakeholders
Knowledge of and experience in Accounting and Financial Analysis, Reporting, Profit and Loss (P&L), Cost Reconciliation, Management Information Systems and Risk Management
Computer-literate and skilled in Microsoft Office applications (with particular emphasis on Excel)
Good experience in a P&L and Risk environment
Experienced in the Financial Services industry with strengths including the ability to review and analyse daily economic movements of Equities, FX, Rates & Credit derivatives and other financial instruments based on the current market news for accurate reporting
A driven individual who is keen to learn and make a difference
Ability to use own initiative
Ability to build and maintain strong relationships with the Trading Desk and on-shore partners
Demonstrates flexibility in regards to problem solving
Team player with the ability to work in virtual global teams and a matrix organisation
Educated to Bachelor’s degree level with a concentration in Mathematics, Engineering, Information Technology, Economics, Finance / Accountancy / Banking (or equivalent qualification / work experience)
Holds an Accountancy Qualification – beneficial

152

IT Corporate Business Relationship Manager Resume Examples & Samples

Works with business leadership to align and understand business strategies and develop plans for Finance and HR functions
Manages support issues by clearly articulating root cause and provides confidence in issue resolution
Leads the development of a comprehensive portfolio of IT investments for the business area and ensures alignment and integration into the Enterprise Project Portfolio Management processes
Works collaboratively with the IT Governance & Solution Delivery organization to ensure alignment of IT demand and supply for the business areas
Works closely with Project Manager on initiating, planning and executing projects
Responsible for managing and directing the assigned project resources to best meet project objectives
Ensure that organization has the capabilities and resources required to support new investments
Drives work in line with the organization’s mission, operations, structure, and goals; understands informal structures and processes of the organization; understands organization-level implications of his or her day-to-day decisions
Resolve cross-functional opportunities to ensure an exception support level
Work requires professional written and verbal communication and interpersonal skills
Ability to communicate technical information to non-technical personnel
Ability to comply with rules, regulations, laws and methods as related to debt collection
Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects
Professional attitude, enthusiastic, and reliable
Demonstrated strong analytical and problem solving skills
With all management levels
Excellent written and verbal communication skills to present ideas in a clear and concise manner
In-Depth understanding of Finance and GAAP
Working knowledge of the following systems is desired (Oracle EBS, Hyperion, Powerplan, ARM, Vertex, Oracle HCM)
Demonstrated expertise in the strategic use of process improvements and IT as an enabler of business initiatives and business solutions

153

IT Customer Business Relationship Manager Resume Examples & Samples

Works with business leadership to align and understand business strategies and develop plans for Sales, Marketing, Customer Service, and Engineering functions
Responsible for delivering the project objectives and outcome
Assess with the support of IT Security Officer organization and 3rd parties, the current and future risk profile of the initiatives in the area
Responsible to foster and lead by example required behaviors within IT communities
Researches and identifies enabling solutions, best practices and technologies to proactively address customer requirements
Responsible for identifying, monitoring, and responding to risk, issues and dependencies
Ability to effectively manage time and multiple projects to meet deadlines
Ability to determine technical problems and to coordinate hardware and/or software solutions
Ability to build and influence strategic vendor partnerships
Ability to participate in and facilitate group meetings
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided
Demonstrated strong analytical and problem solving skills with all management levels
Understand current market/changing technology trends
Ability to develop roadmaps containing sequencing of IT solutions working towards the achievement of the business strategies.(3-5yrs)
In-Depth understanding of Sales, Marketing and Customer Service processes
Working knowledge of the following systems is desired (Salesforce, Oracle EBS, CAD Software, Telephony)
5+ years of experience leading team
Strong hands on cross functional IT background with a proven track record of delivering high quality solutions
Experience with vendor management with solid influence and negotiating skills

154

Business Relationship Manager Resume Examples & Samples

Advisory and Stakeholder management
Works closely with key stakeholders across all parts of the Consumer business in Poland and HR to discover the root causes of performance issues through systematic Training needs analysis
Co-create solutions to address individual and business development opportunities, leveraging/modifying existing solutions where possible
Learn and actively collaborate with key partners in other regions ( APAC, EMEA and NAM)
Role based Curriculum / Product training
Manage and leads a team of Business Trainers / Instructional Designer
Implement Learning solutions supporting the projects across the bank from an end to end perspective i.e. needs analysis, conceptualize, and design, coordination and delivery
Deliver training programs as identified in the role-based curricula locally in partnership with the business for new hires and existing staff
He or she will be accountable for the quality and effectiveness of roll out of training on projects across the Consumer bank
Facilitation
Facilitating programs that are tailored to our Sales Managers (and deputies ) – Kuznia Managera
Ongoing maintenance and refresh of Training content via feedback from Participants, Managers of Managers and Citi Leadership standards
Training Project Management
Responsible for the management of design and delivery of engaging training materials & programs supporting the projects across the Consumer Bank impacting customer facing staff
Responsible for volume, quality, timeliness and delivery of end results for training programs implemented for projects
Training Administration
Responsible for managing end to end coordination on business training activities for staff
Maintain training records and records of regional/local certifications for regulatory purposes in partnership with the business
Manage training coordination and administration of business training activities triggered for new and existing staff utilizing the Global Learning Management System ( GLMS)
Responsible for managing the report generation and learning dashboard related activities for audit and reporting to business stakeholders
Responsible for acting as liaison between the Vendor engaged for Business Training, and Country Business Partner
Manage the vendor relationship of training providers who provide training programs regularly for business skills
Proven experience of training / L&D in similar multi-national, global organizational culture
Demonstrated ability to function as a valued business advisor on the training agenda
Track record in designing and executing successful training programs(Familiarity with best practices for technology-enhanced learning)
Familiarity with traditional and modern training methods ( Learning on the job , mentoring , Coaching and Classroom – Virtual / Instructor led)
Enthusiastic and hands-on training leader with a strong track record of creating innovative training programs for customers, partners and employees
Outstanding presentation and facilitation skills
Strong analytical, project management and process management skills
Strong organization skills, able to manage time effectively, working to deadlines within a pressurized environment
Need to be able to prioritize and work on several projects simultaneously
Ability to interact effectively with senior management
Managing and influencing multiple stakeholders, including senior business and HR leaders
Strong report writing and record keeping ability
Polish
Degree in human resources or Instructional Design
Comfortable with Training tools ( LMS , Adobe Captivate , Camtasia)
Comfortable within a changing and developing environment

155

Pr Finance Business Relationship Manager Resume Examples & Samples

Build and maintain effective relationships with internal customers to ensure success in meeting corporate financial goals and objectives
Lead complex acquisition related accounting projects including finance integration activities, asset valuation and impairment assessments, and purchase accounting activities
In consultation with internal customers, research technical accounting issues, identify potential solutions that are responsive to business objectives, document conclusions in memos and support those conclusions in discussion with external auditors
Assist in the preparation of the Company's filings with the Securities and Exchange Commission in accordance with generally accepted accounting principles (GAAP), including periodic financial statements on forms 10-Q and 10-K
Lead analyses and initiatives related to the implementation of recently issued accounting standards, including the new revenue recognition and lease accounting standards
Assist in the performance of pre-acquisition due diligence for the Corporate Controller’s organization
Travel to Interior Systems locations periodically to facilitate achievement of position responsibilities
US Citizenship or Permanent Residence (Green Card) is required
Bachelor's degree in accounting (or finance), and eight years of related experience at a Big 4 public accounting firm and/or a Fortune 500 Company is required
Strong analytical skills and the ability to lead complex technical accounting projects is required
Strong written and verbal communication skills and the ability to document conclusions on complex accounting topics in audit supportable memos is required
A CPA certificate with relevant accounting experience is strongly desired
Experience working with or for external auditors is strongly desired

156

Business Relationship Manager Resume Examples & Samples

Bachelor’s Degree; Minimum of 7 years’ experience in Business Analyst or related role
Excellent oral and writing skills; effective communication with hourly and executive employees
Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels

157

Small Business Relationship Manager Resume Examples & Samples

Completion of at least one year of active service in Santander
Completion of at least nine months in current position
Be in “Good Standing”

158

Business Relationship Manager IT Resume Examples & Samples

Act as the primary liaison to IT business partners to link business strategies and objectives to IT resources and projects. Identify and prioritize key business requests
Manage new initiatives as solution consultant. Primary point of contacts for all new requests when it arises
Act as the customer point of contact for EDI and VMI initiatives
Drive new projects through demand planning ideation stage
Develop and support work request intake and delivery processes
Manage deliveries of IT initiatives supporting the business. Facilitate ongoing project steering committee reviews. Provide an escalation path to business during delivery phase. Assemble and manage teams to deliver the solution
Oversee IT budget spend for data related projects
Ability to communicate with impact and influence stakeholders to utilize new technologies to achieve desired business results; excellent written and verbal skills
Extensive knowledge of ERP and eCommerce systems and how they relate to business functions
Knowledge of EDI and VMI file exchange a plus
Familiarity and adherence to JCI IT ePMO processes and tools for project execution
Understanding of Capital Appropriation and Cost Center budgeting activities
Product Owner experience and a strong knowledge of agile methodologies; certification a plus
15+ years solution delivery experience

159

Aerospace IT Business Relationship Manager Resume Examples & Samples

Identifies opportunities, projects, builds consensus across customer base and IT, develops business cases to secure funding, and spans multiple business functions
Ensures scope of projects are well-defined for transition to delivery COEs
Ensure all stakeholders are engaged, projects are completed and return on investment is realized
Reviews escalated issues for scope and clarity, vetting, documenting and routing through the appropriate support mechanisms
Delivery assurance of medium sized initiatives leveraging the COEs
Ensure effective level of support for existing systems/processes
Ensure significant projects are delivered effectively and reliably to meet the strategic business objectives, acting as DGC members
Directionally aligned to a small business or a large functional group within a business
Bachelors Degree from an accredited institution
Minimum of 5 years’ experience in Business Analysis or Project Management
No relocation benefit is being offered for this position. Only candidates that currently reside within the immediate geographic area of Cleveland, OH, Jackson, MI, Jackson, MS, or Eden Prairie, MN will be considered
Functional expertise with Program Management, eCommerce / digitization, Order Management, and EDI
Intermediate understanding of responsible business functions: Program Management, Sales, Marketing, Customer Service, and Aftermarket
Understanding of business and IT Strategic Plans
Solid critical thinking/analytical and problem solving skills, especially in a cross-functional environment
Ability to coordinate and/or lead many activities on a medium to large-scale projects
Able to work on large concurrent complex projects within region and/or sector
Able to provide strategic road mapping input and has operational expertise
Able to lead business process improvement efforts
Ability to bring innovative thought around upgrading and optimizing enterprise solutions

160

Business Relationship Manager Resume Examples & Samples

Establish and develop relationships and promote the QBE brand with clients and intermediaries
Proactively promote QBE products and services in a targeted manner
Strategically manage all relationships using Salesforce as the primary sales tool
Review service and performance standards against agreed expectations with intermediaries
Plan and implement a strategy to build and retain high value intermediaries to meet or exceed annual financial targets
Jointly develop a pipeline of new business opportunities and plan to convert them to a win
Implement a plan to develop sustainable growth and underwriting profit, meet or exceed GWLR targets
Gather market intelligence on competitors and share with your colleagues
Work collaboratively with aligned underwriting team to deliver the best outcome for our intermediaries
Monitor and review your own performance against agreed kpi’s
Develop, negotiate and present the QBE solution to intermediaries and execute the Account Approach Plan (Action Plan)
Promote and assist intermediaries in maximising efficiencies through the use of Claimwrite and c.ch@nge
Actively participate in all huddles and sales meeting by supporting the team through sharing of knowledge and offering ideas for improvement
Insurance sales experience
Proven ability to deliver on agreed business targets
Influencing & negotiation skills
Full QBE Intermediary Distribution product range knowledge
Participate in continuing professional development programs
Excellent customer service and relationship building skills
Highly developed communication skills

161

Small Business Relationship Manager Resume Examples & Samples

Outreach efforts will include but not limited to lead lists, internal and external referrals and cold calling
Drives relationship management by identifying cross-sell opportunities and introducing our Product partners to help provide a full banking proposition. Expected to do joint calling and prospecting with Product partners depending on the situation
Develop a targeted COI (center of influence) list and have a detailed plan to build relationships that lead to referral business in support of goals. Build your individual market profile as well as the profile of Santander in the local community
Required to make a target number of in person calls to prospects, customers, COIs and internal partners weekly and monthly
Sells solutions including opening deposit accounts, completing the entire loan origination process and servicing the ongoing needs of customers
Manage a portfolio of up to 150 customers, expected to grow portfolio by deepening existing relationships
General understanding of business credit and deposit products and services
General understanding of business development principles
Provide exceptional customer service to internal and external customers, improving customer satisfaction to achieve divisional goals to significantly increase market share
In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule

162

Principal IT Business Relationship Manager Resume Examples & Samples

Establishing and maintaining a strategic relationship with key stakeholders and the IT organization
Leading the identification of business processes and organizational structure that the enterprise needs to realize the business strategy
Driving thought leadership around the use of technology to achieve business goals and objectives
Developing and driving a 5-year roadmap, providing annual reviews of status collaborating with business stakeholder and enterprise architects
Representing business requirements/initiatives, issues, and priorities to IT and representing the IT vision and initiatives to the business to ensure the best possible outcome
Anticipating business needs and identifying and proposing IT products and services to fulfill those needs
Providing strategic technology and process consultation to business
Perform assessments and provides recommendations on IT and business initiatives and solutions based on business relevance
Advise on options, risks, costs versus benefits, and impacts on products, business processes, and system priorities. Works with organization stakeholders and technical resources to create and implement a solution required to meet organization(s) business goals
Leading the demand side of IT governance on behalf of the business; provides input for the prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget
Extensive related experience in the areas of IT management, business analysis, project management, process engineering or solutions management
Requires experience in successfully implementing large, complex projects or IT leadership role
Requires leadership, negotiation skills and experience/in-depth knowledge of business requirements analysis and IT processes

163

IT Business Relationship Manager Resume Examples & Samples

Educated to degree level, ideally coupled with an MBA or advanced degree
Extensive Marketing, Marketing Operations, Commercial Operations and IS experience with technical client services is required
Project management experience using formal SLC; project management methodology (PMP preferred), techniques, and tools is required
Experience supporting and leading pharmaceutical / life science marketing and commercial business units with transaction based systems, content & document management/workflow, internal & external portals, business intelligence & reporting, websites, financial and multi-channel campaign management solutions
Experience working with vendor-provided and cloud-based SaaS marketing applications and technologies is a plus: Veeva CRM, Veeva Promomats, Zinc Ahead, Adobe Marketing Cloud, email services and solutions
Must have broad experience in change management, vendor management and application analysis and design
Extensive experience and strong understanding of the application of technical solutions to address business problems within the life sciences industry (pharmaceutical, biotech, and/or medical device) required
Track record of strategy development and leadership of portfolio, business, and technology roadmaps
Experience of working in a high performing matrix environment
Proven technical and leadership skills with the ability to manage simultaneous priorities and changing deadlines
Able to present a professional image of Sales & Marketing IS to all stakeholders through verbal and written interactions
Exceptional customer service skills and abilities
Excellent vendor management skills. Proven experience with managing external global third party Managed Services Providers and software vendors
Strong analytical, problem-solving, persuasion, and conflict resolution skills with a strong sense of urgency
Excellent interpersonal, oral and written communications skills with the ability to effectively interact with customers, associates and at all levels of management
Ability to work with independently and make decisions independently
Ability to Travel occasionally (typically 5%)

164

Business Relationship Manager Resume Examples & Samples

Manage change requests(CR) from business partners for enhancements to existing Payroll and Workforce Management solutions while ensuring business requirements are clearly documented
Collaborate with business partners to ensure alignment on business priorities
Facilitate requirements gathering sessions with business, IT key stakeholders and system/infrastructure owners to define business, user, functional/non-functional, usability, performance, operational, data recovery, security and internationalization requirements
Perform analysis of business and technology requirements related to Payroll and Workforce Management processes
Translate conceptual requirements into functional requirements
Analyze the effectiveness and efficiency of existing Payroll and Workforce Management processes and systems to develop strategies for improving or further leveraging technology solutions to meet business needs and fill gaps in existing solutions
Facilitate and actively participate in the evaluation of vendor software solutions targeted for implementation and or integration into existing IT/Business landscape including strategic applications, tools, and utilities and assist with project estimations
Participate in cost-benefit and return on investment analyses for Payroll and Workforce Management solutions to aid management in making business decisions
Ensure confidentiality of sensitive and proprietary information and adhere to company security policies
Manage Third Party Security Risk Assessments for new vendor solutions to ensure they are in compliance with PepsiCo security standards
Research and identify new enabling technologies based on business requirements
Bachelor's degree in business management, computer science or related field of study and 10 years of experience working as a Business Relationship Manager or performing similar job responsibilities
5 years of experience working in a manufacturing company
10 years' experience working with SAP Payroll solutions including global payroll
10 years' experience working with all modules in a Workforce Management solution including, Time & Labor, Attendance, Scheduling and Activities
Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management
Demonstrated ability to effectively communicate with all levels of the organization in order to persuade and influence decision making of key business and IT stakeholders
Ability to collaborate with IT, vendor and business teams working at remote locations
Ability to quickly adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
Ability to think strategically and see how parts interact with the big picture
Stays up-to-date with technology and industry trends by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means
Provide mentoring and training to less experienced team members; helping to integrate them into the department

165

Aladdin Business Relationship Manager Resume Examples & Samples

Liaise with the client's key stakeholders and provide strong leadership for the Aladdin relationship and broader firm-wide relationship as appropriate
2-6 years of relevant experience in the financial industry for Associate or longer perid of relevant experience for VP, preferably with combination of financial services technology/consulting experience and investment management /investment operations experience
Native level business Japanese language skills as well as business level English language skill

166

Information Technology Business Relationship Manager Resume Examples & Samples

10 -15 years of progressive experience in technology role (PM, BA, Consultant) requiring significant interaction with staff
Working knowledge of general Sales, as well as Marketing, R&D and IT Services process and concepts, preferable in a software manufacturing industry
Experience working on projects requiring the implementation of custom and vendor-supported technology
Ability to work collaboratively with business; building and developing effective business relationships
Ability to communicate clearly, confidently and effectively, both verbally and in writing
Ability to facilitate meetings and workshops in person and remotely
Ability to understand and analyze complex business challenges and impact in order to provide informed and appropriate consultation
Demonstrates broad technical awareness coupled with strong business process design
Ability to think conceptually using creative, comparative and inductive reasoning to apply to existing concepts or to define new concepts
Flexibility to manage multiple business demands and projects simultaneously
Ability to take initiative, think creatively and critically, and teach and mentor others
Detail-oriented with the ability to decisively solve problems, recognize sensitive business situations, and respond or escalate as appropriate
Must be self-motivated and directed, can think critically, as well as effective presentation and negotiation skills to manage a broad range of stakeholders

167

Business Relationship Manager Resume Examples & Samples

Builds and maintains strong relationships with business and IT partners and acts as a liaison between infrastructure service teams and the business partner
Provides education to partners with regards to IT service offerings
Promotes business projects and value to the IT leaders and community
Deﬁnes, prioritizes, and manages business program and project initiatives
Participates in development of business strategic planning and participates in IT strategic planning
Assists in the development of metrics used to track value delivery
Provides details on cost, value, and opportunity to optimize IT spend (initiatives and support services)
Communicates business needs with appropriate IT channels to gain alignment between business needs and technical capabilities
Gathers high-level business requirements and deﬁnes scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners
Participates in the development of business cases requiring IT-based solutions
Interfaces with vendors to understand whether vendor products will meet business requirements
Working with the business and IT Maintains and updates line of business SLAs based on business need
Maintains up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies
Combines a general knowledge of multiple technology areas with knowledge of the targeted business function to deﬁne and document the business requirements
Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
Facilitation skills to lead requirements elicitation workshops
An understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice; familiarity with requirements engineering books and resources
An understanding of the software development life cycle in a team environment
Application domain knowledge is a plus, to have credibility with user representatives and be able to work effectively with them

168

Business Relationship Manager Resume Examples & Samples

Serve as the liaison between the business community and AWDA
Identify and establish relationships with potential new business customers
Increase the number of partnerships between AWDA, Atlanta Public Schools, major business industries, labor unions, and public sectors
Develop and implement sector strategies and career pathways as the City’s workforce development operating framework
Collaborate with stakeholders in the workforce system to develop the sector strategy approach to workforce development
Collaborate with Metro Atlanta WIBs to create regional approaches to developing and utilizing Industry Partnerships
Understand employers’ strategic requirements and patterns of business activity to define job or training requirements
Recruit and engage employers to facilitate work-based learning opportunities
Ensure service providers continue to understand the needs of existing customers and that appropriate services are developed with internal and external customers to meet business requirements
Ensure services are ‘participant focused’ and manage opportunities through a Participant Portfolio via Customer Relationship Management (CRM) toolsets
Identify and resolve complex customer service issues

169

Onstar Europe Business Relationship Manager Resume Examples & Samples

Building and maintaining relationships with key personnel within the Opel and Vauxhall organization
Identifying new opportunities for future service development
Providing candid feedback and enforce compliance on agreed upon contractual obligation
Communicating information to develop a “Go to Market” strategy with Opel and Vauxhall for all new products and services or technical update
Attending meetings with Opel and Vauxhall to build relationships with key personnel and become their primary contact to OnStar Europe
Working closely with other GM leaders to have a full understanding of status of the business and operational detail
Conducting business reviews to ensure business partners are satisfied with the OnStar product and services
Escalating and resolving areas of concern as raised by Opel/Vauxhall
Understanding and being able to explain OnStar Policies and Procedures
Liaising with internal departments to ensure Opel/Vauxhall needs are fulfilled effectively
BA / BS in Business, Marketing, or related field
Strong interpersonal skills and ability to build rapport with customers
A Self-starter with an ability to build and lead an effective team
Extensive experience working as a client relationship manager or in a sales role with a track record of managing client relationships
Background or experience in Brand Marketing, Customer Service, data analysis, and supervision responsibilities is preferred
Experience in working with geographically dispersed teams
You must be excellent at conflict resolution, communication, reporting and consulting

170

Business Relationship Manager Resume Examples & Samples

Minimum 5 years of experience in either media sales or planning (preferably media or content marketing agency background)
Ability to analyse and identify potential business opportunities
Strong business negotiation ability
Ability to deliver effective presentations in front of clients
Ability to independently manage complex projects with multiple stakeholders involved
Proven track records in meeting sales targets
Excellent skills in MS Office (Excel, PowerPoint and Word)
Bachelor degree majoring in Business Management or Marketing and Mass Communication

171

Business Relationship Manager Resume Examples & Samples

Food Safety, Regulatory & Scientific Affairs
Supplier Quality Management
Verify & Assure
Quality Control (QC)
Incident and Non-conformance Management; and
Consumer Reporting
Manages business partner relationships and is accountable for all aspects of technology delivery and support for business function related to QMS, including overall responsibility for IT delivery and spend, including determining funding source and timing of delivery for projects/programs
Establishes relationships with senior business leadership/management to define strategic challenges going forward across functions and in partnership with key QMS leaders
Partners with the QMS team to own the business transformation plan and value/benefit realization activities globally, with coordination across sectors
Captures the critical capability gaps of area(s) of ownership and works with appropriate teams to design solutions to fill those gaps
Identifies, assesses, and promotes the use of new technologies for increased productivity or new capabilities for the business
Leverages the long-term road map defined by architecture, recommending alternatives to meet the business process requirements and financial requirements
Successful candidate should have 10+ years of IT leadership or consulting in the areas of quality management and / or consumer product goods with strong exposure to the process and regulatory areas relevant to quality management
Experience with SAP Quality Management (QM), SAP Quality Issue Management (QIM) and Sparta Trackwise is preferred
Advanced skill in the following capabilities
Program/Project Management
Relationship Management and Service
Technology Innovation
User Experience design

172

IT Business Relationship Manager Resume Examples & Samples

Provide business and technical guidance to the Marketing department with the intent to optimize and streamline the technology and functional processes supporting these business units
Collaborate with the business unit, vendors and industry consultants in examining solution options and planning systems deployment, maintenance and enhancement projects that are in line with the strategic direction defined by the business unit and IT
Lead the vendor evaluation selection process for marketing to include development of requests for proposal, vendor evaluation & selection, and coordination with the enterprise PMO
Analyze business requirements, costs and benefits, project needs and determine resources needed to meet objectives through formal business cases and project charters
Formulate and participate in Marketing department governance activities to ensure project costs and schedules are properly controlled also while ensuring execution as defined by the roadmap
Establish and maintain a high level of trust and confidence with Marketing leaders, ensuring alignment and transparent communication with IT leaders
Partner with Marketing to define and document a multi-year roadmap for leveraging and enhancing IT assets and services
R&D emerging technologies where aligned with the multi-year roadmap
BS in IT Services, Marketing, Business Management, Business Administration, Project Management, or other applicable degree
8+ years’ experience working with enterprise packaged applications
3-5 years practical experience defining multi-year department level technology roadmaps and strategies
3-5 years of practical experience managing projects, implementing systems and defining business requirements using processes and methods including but not limited to ITIL, PMI, RUP, and Agile
Exceptional organizational and planning skills, analytical abilities, problem solving, and follow through
Ability to quickly assess and resolve conflicts and complaints and provide appropriate follow-up
Commitment to excellence in service, performance, and execution
Ability to develop strong working relationships with business leaders at all levels
MBA or other MS degree

173

IT Business Relationship Manager Resume Examples & Samples

Provide business and technical guidance to the Operations department with the intent to optimize and streamline the technology and functional processes supporting these business units
Lead the vendor evaluation selection process for restaurant operations to include development of requests for proposal, vendor evaluation & selection, and coordination with the enterprise PMO
Formulate and participate in Operations department governance activities to ensure project costs and schedules are properly controlled also while ensuring execution as defined by the roadmap
Establish and maintain a high level of trust and confidence with Operations leaders, ensuring alignment and transparent communication with IT leaders
Partner with Operations to define and document a multi-year roadmap for leveraging and enhancing IT assets and services
BS in IT Services, Hospitality Management, Restaurant Management, Business Management, Business Administration, Project Management, or other applicable degree

174

IT Business Relationship Manager Resume Examples & Samples

Strategic interface with the business unit for purpose of Business/IT Strategy development, solution discovery, service management, risk management and relationship management
Communicates decisions, priorities and relevant project information to appropriate levels of IT staff regarding business unit requests, projects and initiatives
Proactively shares knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of BU or department
Facilitates the planning and execution of business changes through the use of technology
Develop an In depth understanding of the business unit Strategy, Objectives and Goals
Partner with IT Leadership to provide visibility into those goals and how IT will support them
Provide periodic updates on Technology Trends and how the BU/Dept could leverage new tech to achieve objectives
Owns the monthly IT scorecard and presents to the BU/Dept leadership. (IT Service Delivery, Solution Delivery (projects, enhancements, etc.) risks, and any relationship issues/gaps)
Supports the setup of new programs/projects to ensure delivery efficiency
Bachelors in Computer Science, Business, or related field required
7-10 years working in a business relationship or similar role
At least 5 years working as IT liaison
Strong understanding of Information Technology best practices, processes, and life-cycles
Excellent track record of establishing and fostering strong internal business relationships with Executive level leadership
Prior experience parting with the business to develop strategic IT roadmaps and tracking progress with scorecards
Change Management expertise
Fluency in French strongly desired
Experience in the Fragrance industry a plus
Ability to travel internationally as required and willingness to relocate strongly desired

175

Senior IT Business Relationship Manager Resume Examples & Samples

Work with business partners to assess and establish priorities for technology related initiatives within assigned business functions
Develop an in-depth understanding and experience in business functions that he/she will support
Interpret function business plans to technology team to enable collective organization to meet its goals
Work collaboratively with the Project Management Office (PMO) and internal IT functions to ensure alignment of IT demand and supply for assigned business functions
Manage multiple or large projects/programs
Perform resource planning, cost estimation, budget development, and cost control
Collaborate with business partners to gather requirements and provide expertise in determining appropriate solution(s)
Define project scope, goals and deliverables that support business goals in collaboration with senior management, business partners and other stakeholders
Effectively communicate project expectations to team members and stakeholders
Responsible for accomplishing project objectives within the time, cost, and resource constraints of the project
Actively manage and communicate any changes in scope throughout the project lifecycle
Partner to drive adherence to change management process
Work with business partners to establish an understanding of the processes and data requirements necessary to implement and sustain new initiatives
Develop roadmaps containing sequencing of IT solutions that work towards the achievement of business strategies
Build requirements, business cases, prioritize requests and streamline various work streams
Analyze trends and follow current best practices in subject area
Quickly able to build strong relationships to be seen as a trusted resource and valuable member of functional team
Provide commitment and cultural awareness to challenge business partners when appropriate
Interpret internal or external issues and recommend solutions/best practices
Solve complex problems. Take a broad perspective to identify solutions
May lead functional teams or projects
Work with third parties regarding licensing agreements and contracts, and interface with vendors and contractors
Provide mentoring, advice, and/or technical guidance to other members of the team
Partner with the Information Technology Leadership Team (ITLT) to establish necessary processes, tools, and methodologies to support the effective and efficient delivery of IT solutions
High School Graduate or GED required
Bachelor’s Degree in Business Management or Information Technology preferred
Minimum 10 years of progressive IT experience, preferably in a manufacturing company or similar industry
Minimum 7 years managing complex cross-functional projects
Minimum 5 years prior experience in IT/business relationship management
Strong technical and non-technical oral and written communication skills. Fosters open communication by encouraging two-way flow of ideas and opinions
Assures timely communication of critical information
Strategic Agility - sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective
Technical Credibility - Is seen as a thought leader on technical issues, stays ahead of technical developments in field; knows what new technologies will help the function/organization
Demonstrated analytical and financial skills
Experience performing business analysis and requirements definition
Experience following a standard project management methodology
Experience in change management processes
Advanced proficiency in MS Office (Word, Excel, PowerPoint)
Some travel required up to 25%
Extended periods viewing computer monitor

176

IT Business Relationship Manager Resume Examples & Samples

Understand business strategies & capabilities for Supply Chain Operations, current and future, including demand & supply network planning, S&OP, forecasting, inventory management, capacity management and logistics globally. Identifying gaps and opportunities for value creation
Understand market/technology trends within IT Supply Chain
Development of road maps containing sequencing of IT solution to facilitate the achievement of the business strategies

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